Construction method of internal marketization management system based on complex equipment delivery problem

Abstract

The present application relates to the technical field of intelligent manufacturing complex aviation weapon equipment delivery, in particular to a construction method of internal marketization management system based on complex equipment delivery problem, comprising: analyzing business process and organizational structure based on delivery link, analyzing and combining internal marketization system construction paradigm, constructing internal marketization market system for delivery; taking time as the standard for measuring the value of delivery problem, correcting internal transfer price based on SERVQUAL model and constructing internal marketization price system for delivery; constructing internal marketization accounting system for delivery based on market system and price system; constructing internal marketization measurement and evaluation system based on AHP hierarchical analysis method to determine index weight. Through the construction method, the management system constructed can effectively solve the problem of complex delivery problem processing process.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of intelligent manufacturing of complex aviation weapon equipment delivery, in particular to a construction method of an internal marketization management system based on complex equipment delivery problems. BACKGROUND

[0002] Complex devices, especially complex aviation weapon equipment, have inherent complexity, particularity and technical maturity, which lead to frequent problems in the delivery process, poor delivery robustness, insufficient internal vitality in the delivery link, complex relationships between departments, low efficiency in dealing with numerous delivery problems, and serious impact on the delivery cycle of complex aviation weapon equipment. There are three specific problems:

[0003] 1) Each department involved in the delivery problem processing makes decisions based on maximizing its own interests, which is contrary to the overall interests of the company. In the delivery problem processing process, the lack of enthusiasm in processing problems leads to an excessively long delivery cycle and damage to the company's image. This problem is difficult to solve with existing management mechanisms, and the interests of each department are difficult to coordinate and cannot be guaranteed to develop in a way that benefits the overall interests of the company. Excessive competition between departments will lead to waste of resources and affect delivery efficiency.

[0004] 2) The processing of delivery problems is an additional part of daily production tasks. In the process of processing problems, each department will judge whether the benefits obtained from processing problems match the responsibilities it has to bear, whether processing delivery problems will affect daily production tasks, and other factors, resulting in a lack of enthusiasm in processing delivery problems.

[0005] 3) There are multiple departments operating according to the process when processing delivery problems, and there is a phenomenon of shifting responsibility between departments. The unclear definition of the responsible party for delivery problems leads to problems being shelved and low processing efficiency, and the lack of internal motivation in each unit leads to a lack of enthusiasm in processing problems, an excessively long delivery cycle, and damage to the company's image over time. The above status quo cannot be solved by existing management mechanisms.

[0006] By analyzing the causes of the above status quo, it can be seen that the delivery problem processing process is complex, reflected in the professional and sequential nature of delivery problem processing, and there is a lack of a reasonable reward and punishment mechanism. SUMMARY

[0007] To solve the above technical problems, the present application proposes a construction method of an internal marketization management system based on complex equipment delivery problems, which can effectively solve the problem of complex delivery problem processing.

[0008] The present application is achieved by adopting the following technical solutions:

[0009] The construction method of the internal marketization management system based on the complex equipment delivery problem is characterized by comprising the following steps:

[0010] Step 1: Based on the analysis of the business process and the organization structure of the delivery link, the internal marketization market system is constructed based on the construction paradigm of the internal marketization system and the delivery-oriented internal marketization market system.

[0011] Step 2: Taking time as the standard for measuring the value of the delivery problem, the internal transfer price is corrected based on the SERVQUAL model, and the delivery-oriented internal marketization price system is constructed.

[0012] Step 3: Based on the market system in step 1 and the price system in step 2, the delivery-oriented internal marketization accounting system is constructed.

[0013] Step 4: Based on the AHP hierarchical analysis method, the index weight is determined, and the internal marketization measurement and evaluation system is constructed.

[0014] The step 1 specifically comprises the following steps:

[0015] Step 1.1: Based on the existing three-stage five-section delivery process of complex aviation weapons and equipment and the related items of the delivery problem, a plurality of sub-processes are obtained.

[0016] Among them, the existing three-stage five-section delivery process of complex aviation weapons and equipment includes the following eight sub-processes: delivery operation plan process, delivery preparation process, whole machine delivery process, integrated protection project delivery process, spare parts delivery process, interface observation item optimization process, interface work evaluation process and delivery remaining project process; among them, the following three sub-processes are obtained by extracting the related items of the delivery problem: whole machine delivery process, spare parts delivery process and interface observation item optimization process;

[0017] Step 1.2: For the sub-processes in step 1.1, the process name, related role name, corresponding position, related steps of the delivery problem, input and output, and process performance indicators are sorted out to form a key business process framework for the delivery-oriented internal marketization management mode;

[0018] Step 1.3: Based on the key business process framework and the organization structure, the delivery-oriented internal marketization market system is constructed.

[0019] The main body of the market system includes primary market subjects and secondary market subjects, the primary market subjects include delivery management managers, delivery technicians and interface personnel in various delivery departments; the secondary market subjects are composed of interface personnel in various product manufacturing link departments, and transportation, finance and logistics service departments provide related auxiliary services for the delivery of key process participants.

[0020] The step 2 specifically comprises the following steps:

[0021] Step 2.1: analyze the type and difficulty of delivery problems, and determine the internal transfer price E' of the delivery problem j ;

[0022] Step 2.2: based on the SERVQUAL model, the service quality of the internal transfer price is corrected, and the corrected internal transfer price P of each type of delivery problem is obtained j .

[0023] The step 2.1 specifically comprises the following steps:

[0024] Step 2.1.1: calculate the single flight aircraft handover and loading cycle value, the specific calculation method is as follows:

[0025]

[0026] Wherein, M i is the single flight aircraft handover and loading cycle value of the i type aircraft; P i is the unit price of the i type aircraft; T i is the standard value of the i type aircraft handover and loading cycle; Y i is the hooking coefficient of the i type aircraft; 2% is the proportion of the handover and loading cycle value embodied in the total value of the aircraft; 365*2 is the two-year warranty period of delivery;

[0027] Step 2.1.2: calculate the total value of the company's annual delivery, the specific calculation method is as follows:

[0028]

[0029] Wherein, i is the type of aircraft delivered by the company in a year; A is the total value of the company's annual delivery; M i is the single flight aircraft handover and loading cycle value of a certain type of aircraft; N i is the annual delivery plan number of a certain type of aircraft;

[0030] Step 2.1.3: calculate the basic price of delivery problems with different difficulty coefficients based on the classification of delivery problems, the specific calculation method is as follows:

[0031]

[0032] Wherein, i is the type of aircraft delivered by the company in a year; j is the type of delivery problem; E j is the basic price of the j type delivery problem; w ij is the number of the j type delivery problem of the i type aircraft in the previous year; r j is the difficulty coefficient of the j type delivery problem; x is the proportion of the total value of the company's annual delivery that can be used for internal marketization incentive;

[0033] Step 2.1.4: Based on the actual situation, determine the consistency of the delivery problem handler and the problem causing party and whether it is a repeated problem, and proportionally increase or decrease the base price to obtain the internal transfer price E' j .

[0034] The step 2.2 specifically includes the following steps:

[0035] Step 2.2.1: Based on the SERVQUAL model, design a service quality evaluation system from reliability, responsiveness, assurance, empathy and tangibility, and determine the weights of the first-level indicators U i and the second-level indicators U ij ;

[0036] Step 2.2.2: Assemble an expert group of N people to evaluate the service quality of the delivery problem handling, and get Q k , L k and F k , the specific calculation method is as follows:

[0037]

[0038]

[0039]

[0040] Wherein, Q k represents the comprehensive evaluation score of the kth internal customer on the service quality provided by the market subject at this stage; L k represents the comprehensive evaluation score of the kth internal customer on the service quality provided by the market subject in history; F k represents the expected score of the kth internal customer on the service quality of the delivery problem handling; S Q , S L , S E are the scores of each evaluation indicator, and the scoring adopts five-point system; U i is the weight of the first-level indicator; U ij is the weight of the second-level indicator;

[0041] Step 2.2.3: Calculate the service quality coefficients q1 and q2, the specific calculation method is as follows:

[0042]

[0043]

[0044] Wherein, q1 is the gap coefficient of the present and past service quality, q2 is the gap coefficient of the internal customer expectation and the perceived service quality, N is the total number of participants in the service quality evaluation;

[0045] Step 2.2.4: Calculate the internal transfer price based on the SERVQUAL model correction, the specific calculation method is as follows:

[0046] When (q1≥1)∩(q2≥1),

[0047]

[0048] Otherwise:

[0049]

[0050] Wherein, a+b=1, a, b are weight factors; E' is the internal price adjustment factor; E' j Z is the internal transfer price described in step 2.1; Z j Z is the market price of service outsourcing reference.

[0051] The step 3 specifically includes the following steps:

[0052] Step 3.1: According to the delivery task and the index achievement, determine the proportion of the value of each unit delivery, and distribute the total amount of the annual delivery value of the company to the performance of each unit according to the proportion of the value of each unit delivery;

[0053] Step 3.2: Calculate the post index income s of each unit loading personnel under the internal marketization management mechanism of delivery, the specific calculation method is as follows:

[0054]

[0055] Wherein, s is composed of three parts, which are the value of delivery problem handling, the reward and punishment amount corresponding to the reduction or improvement of the repeated typical problem occurrence rate, and the reward and punishment amount corresponding to the reduction or improvement of the first-time pass rate; w ij W is the number of the jth type of delivery problem handled by the loading personnel of the ith type of aircraft; P j P is the internal transfer price of the jth type of delivery problem based on the SERVQUAL model correction; c ij C is the planned occurrence rate of the jth type of delivery problem of the ith type of aircraft; c i j Y1 is the actual occurrence rate of the jth type of delivery problem of the ith type of aircraft; y1 is the unit penalty or reward amount corresponding to the reduction or improvement of the repeated typical quality problem occurrence rate; m ij M is the expected first-time pass rate of the jth type of delivery problem of the ith type of aircraft; m i '​j Y1 is the actual first-time delivery problem pass rate of the jth type of the ith type of aircraft; Y2 is the unit penalty or reward amount corresponding to the first-time pass rate reduction or increase; t1, t2, 1-t1-t2 are the weights of the delivery problem quantity, the repeated occurrence rate, and the first-time pass rate index, respectively.

[0056] The step 4 specifically comprises the following steps:

[0057] Step 4.1: Determine the delivery-oriented internal marketization degree evaluation index system;

[0058] Step 4.2: Determine the weight of each index based on the AHP hierarchical analysis method and obtain the internal marketization degree measurement value.

[0059] The step 4.1 specifically comprises the following steps:

[0060] Step 4.1.1: Based on the delivery-oriented internal marketization management mechanism implementation target, construct an internal marketization measurement evaluation index system, including primary indexes and secondary indexes; the primary indexes include the status equality of economic individuals in the delivery link internal market, the market nature of the organizational system structure in the delivery link, and the delivery problem handling effect in the delivery link; the secondary indexes include the laborer resignation right, the leadership style, the functional organization scale, the proportion of guiding documents, the promotion system marketization, the average delivery problem handling efficiency improvement rate, the delivery problem quantity reduction rate, the repeated typical problem occurrence quantity reduction rate, and the first-time qualified problem quantity improvement rate;

[0061] Step 4.1.2: Calculate the measurement value of each index, and the specific calculation method is as follows:

[0062] The primary index status equality:

[0063] D=a1xC+a2xF / 100

[0064] Wherein, C is the laborer resignation right, equal to 1 minus the ratio of the liquidated damages to the annual income; F is the leadership style, which is scored by the superior, the subordinate, and the peer for the same management personnel and the average value is taken, and the scoring range is 0-100; a1, a2 are the secondary index weight values;

[0065] The primary index organizational system structure:

[0066] G=λ1xN+λ2xW+λ3xZ

[0067] Wherein, N is the setting scale of organization function management department, equal to 1 minus the ratio of the number of delivery related function departments and the number of all company employees; W is the proportion of the guiding document of delivery internal marketization, equal to the ratio of the number of delivery guiding documents and the total number of documents; Z is the internal promotion system, equal to the ratio of the number of delivery link promotion and performance matching and the total number of delivery link promotion; λ1, λ2, λ3 are the weights of secondary indicators;

[0068] The first-level index delivery problem processing effect improvement degree:

[0069] J=b1×T+b2×Q+b3×S+b4×Y

[0070] Wherein, T is the average loading problem processing efficiency improvement rate, equal to the difference between the average loading problem disposal efficiency before implementation and after implementation; Q is the loading problem quantity reduction rate, S is the repeated typical problem occurrence quantity reduction rate, Y is the one-time qualified problem quantity improvement rate; b1, b2, b3, b4 are the weights of secondary indicators.

[0071] The step 4.2 specifically includes the following steps:

[0072] Step 4.2.1: Construct the judgment matrix of indicators, the first layer contains 3 factors, the second layer contains 9 factors, and the influence of the second layer of indicators on the upper layer factors is compared to determine the weight occupied; use a ij To represent the comparison result of the ith criterion relative to the jth criterion, the pairwise comparison matrix is as follows:

[0073]

[0074] Wherein, a ij =1 / a ji , the importance of indicators adopts nine-point scale method, scale 1 indicates that two factors are equally important; scale 3 indicates that two factors are slightly important compared with one factor; scale 5 indicates that two factors are obviously important compared with one factor; scale 7 indicates that two factors are strongly important compared with one factor; scale 9 indicates that two factors are extremely important compared with one factor; when the comparison of factor i and factor j is a ij , the comparison of factor j and factor i is Scale 2, 4, 6, 8 are the mid-values of the two adjacent judgments respectively;

[0075] Step 4.2.2: Perform hierarchical single ordering and consistency check

[0076] The characteristic vector corresponding to the maximum eigenvalue λ max of the judgment matrix is obtained, and after normalization, it is recorded as W; normalize each column: Sum of elements in each row Normalization According to Aω = λ max ω, the maximum eigenvalue and the maximum eigenvector are obtained; and a consistency index CI(λ max -n) / (n-1) is introduced to determine whether there is a logical error in the evaluator, and the consistency ratio CR = CI / RI, wherein RI is a corresponding average random consistency index, and when n is 3, the value of RI is 0.58; when n is 4, the value of RI is 0.89; when n is 5, the value of RI is 1.12; when n is 6, the value of RI is 1.26; when n is 7, the value of RI is 1.36; when n is 8, the value of RI is 1.41; when n is 9, the value of RI is 1.46; when n is 10, the value of RI is 1.49; when n is 11, the value of RI is 1.52; and when n is 12, the value of RI is 1.54;

[0077] When CR < 0.1, it is considered that the consistency test is passed, and if it is not satisfied, the judgment matrix needs to be corrected;

[0078] Step 4.2.3: hierarchical total sorting and consistency test, through the operation of the judgment matrix, the relative importance weight of all factors of a level to the highest level element is calculated; the consistency test is judged by using the total sorting consistency ratio

[0079] When CR < 0.1, it is considered that the consistency test is passed, and if it is not satisfied, the judgment matrix needs to be corrected;

[0080] Step 4.2.4: calculating the internal market degree measure M, and the specific calculation method is as follows:

[0081] M = a x D + λ x G + b x J

[0082] Wherein, the index weights of the three first-level indexes D, G and J are a, λ and b respectively; D is the position equality degree of economic individuals in the internal market of the delivery link; G is the market nature of the organizational system structure of the delivery link; and J is the delivery problem handling effect of the delivery link.

[0083] Compared with the prior art, the beneficial effects of the present application are as follows:

[0084] 1. The present application takes the internal marketization mechanism construction paradigm, the SEVQUAL model, the analytic hierarchy process and the like as the theoretical basis, realizes the innovation of the complex aviation weapon equipment delivery management mechanism, improves the delivery problem handling efficiency and quality and speeds up the delivery process.

[0085] 2. The construction of the internal marketization management system of the complex aviation weapon equipment facing delivery belongs to a brand-new application field, and meets the urgent needs of the innovation of the complex aviation weapon equipment delivery management.

[0086] 3. Based on the characteristics of handling complex aviation weapon and equipment delivery issues, and considering the service quality adjustment internal transfer price based on the SERVQUAL model to further enhance the internal competitive motivation of the enterprise, this approach can more effectively incentivize internal employees to participate in the subjective initiative of delivery issue handling compared to the existing management mechanism; using time as the sole standard to measure the value of delivery issue handling is in line with the actual situation of the enterprise.

[0087] 4. The fundamental purpose of implementing an internal market-oriented management system based on complex aviation weapons and equipment is to increase the impact of improved delivery problem handling on the measurement of internal marketization, and further measure the degree of implementation of internal marketization. Attached Figure Description

[0088] The present invention will now be described in further detail with reference to the accompanying drawings and specific embodiments, wherein:

[0089] Figure 1 This is a schematic diagram of the process of the present invention;

[0090] Figure 2 This is a schematic diagram of the key business process framework for delivery in this invention;

[0091] Figure 3 Organizational structure diagram for the delivery business domain;

[0092] Figure 4 This is a schematic diagram of the internal transfer price correction model based on the SEVQUAL model;

[0093] Figure 5 A schematic diagram of the evaluation system for the effectiveness of internal marketization implementation. Detailed Implementation

[0094] Example 1

[0095] As a basic embodiment of the present invention, the present invention includes a method for constructing an internal market-oriented management system based on complex equipment delivery problems, as described in the appendix to the specification. Figure 1 This includes the following steps:

[0096] Step 1: Establish a delivery-oriented internal market-based management model, specifically including:

[0097] Based on the analysis of business processes and organizational structure at the delivery stage, and combined with the internal market system construction paradigm, an internal market system oriented towards delivery is constructed. Specifically, this includes the following steps: clarifying the operational characteristics of the delivery process through business process analysis, identifying internal market transaction entities through organizational structure analysis, and constructing the market system.

[0098] Using time as the standard for measuring the value of delivery issues, this paper revises internal transfer prices based on the SERVQUAL model and constructs an internal market-based pricing system oriented towards delivery. Specifically, this includes the following steps: formulating internal transfer prices, determining the method for formulating internal transfer prices based on the delivery process and characteristics, and establishing the pricing system.

[0099] Step 2: Establish a support system for delivery-oriented internal market management, comprising relevant management rules and assessment mechanisms, to support the delivery-oriented internal market-based management system. This support system specifically includes constructing a delivery-oriented internal market-based accounting system and an internal market-based measurement and evaluation system. The internal market-based accounting system is constructed based on the market system and pricing system. The internal market-based measurement and evaluation system is constructed based on the Analytic Hierarchy Process (AHP) to determine indicator weights.

[0100] Example 2

[0101] As a preferred embodiment of the present invention, the present invention includes a method for constructing an internal market-oriented management system based on complex equipment delivery problems, comprising the following steps:

[0102] Step 1: Based on the delivery process analysis, analyze the business processes and organizational structure, and combine this with the internal market system construction paradigm to build an internal market system oriented towards delivery. This includes the following steps:

[0103] Step 1.1: Based on the existing three-stage, five-phase delivery process for complex aerospace weaponry and related issues, several sub-processes are derived.

[0104] Step 1.2: For the sub-processes in Step 1.1, sort out the process name, relevant role names, corresponding job positions, steps related to delivery issues, inputs and outputs, and process performance indicators to form a delivery-oriented key business process framework under the internal market-oriented management model.

[0105] Step 1.3: Based on the key business process framework and organizational structure, build an internal market system oriented towards delivery.

[0106] Step 2: Using time as the standard for measuring the value of delivery issues, revise internal transfer prices based on the SERVQUAL model and construct an internal market-based pricing system oriented towards delivery. This includes the following steps:

[0107] Step 2.1: Analyze the type and difficulty of the delivery problem, and determine the internal transfer price E' of the delivery problem. j ;

[0108] Step 2.2: Based on the SERVQUAL model, perform service quality correction on the internal transfer price to obtain the corrected internal transfer price P for various delivery problems.j .

[0109] Step 3: Based on the market system in step 1 and the price system in step 2, construct an internal marketization accounting system for delivery. Specifically, it includes the following steps:

[0110] Step 3.1: According to the delivery task and the index achievement, determine the proportion of the value of each unit delivery, and distribute the total amount of the company's annual delivery value to each unit performance according to the proportion of the value of each unit delivery;

[0111] Step 3.2: Calculate the post index income s of each unit loading personnel under the internal marketization management mechanism for delivery. The specific calculation method is as follows:

[0112]

[0113] Among them, s is composed of three parts, which are the value of delivery problem handling, the reward and punishment amount corresponding to the reduction or improvement of the occurrence rate of typical repeated problems, and the reward and punishment amount corresponding to the reduction or improvement of the first-time pass rate; w ij is the number of the jth type of delivery problem handled by the loading personnel of the ith type of aircraft; P j is the internal transfer price of the jth type of delivery problem based on the SERVQUAL model correction; c ij is the planned occurrence rate of the jth type of delivery problem of the ith type of aircraft; c' ij is the actual occurrence rate of the jth type of delivery problem of the ith type of aircraft; y1 is the unit penalty or reward amount corresponding to the reduction or improvement of the occurrence rate of typical repeated quality problems; m ij is the expected first-time pass rate of the jth type of delivery problem of the ith type of aircraft; m' ij is the actual first-time pass rate of the jth type of delivery problem of the ith type of aircraft; y2 is the unit penalty or reward amount corresponding to the reduction or improvement of the first-time pass rate; t1, t2, 1-t1-t2 are the weights of the delivery problem quantity, the repeated occurrence rate, and the first-time pass rate indicators, respectively.

[0114] Step 4: Determine the index weight based on AHP hierarchical analysis method, and construct an internal marketization measurement and evaluation system. Specifically, it includes the following steps:

[0115] Step 4.1: Determine the internal marketization degree evaluation index system for delivery;

[0116] Step 4.2: Determine the weight of each index based on AHP hierarchical analysis method and obtain the measurement value of the internal marketization degree.

[0117] Example 3

[0118] As the best mode of the present application, the present application comprises a construction method of an internal marketization management system based on a complex equipment delivery problem, with reference to the description attached Figures 2 to 5 , specifically comprising the following steps:

[0119] Step 1: Based on the analysis of business processes and organizational structure in the delivery link, the construction of an internal marketization market system oriented to delivery is carried out in combination with the internal marketization system construction paradigm. More specifically, it includes:

[0120] Based on the analysis of the existing three-stage five-segment delivery process framework and organizational structure of complex aviation weapons equipment, a two-level internal marketization market system is divided.

[0121] For the existing three-stage five-segment delivery process of the complex aviation weapons equipment, it is divided into the following eight sub-processes: delivery operation plan process, pre-delivery preparation process, whole machine delivery process, integrated protection project delivery process, spare parts delivery process, joint observation item optimization process, joint work evaluation process, and delivery remaining project process. Extract the items related to delivery problems to obtain the following three sub-processes: whole machine delivery process, spare parts delivery process, and joint observation item optimization process.

[0122] For the sub-process, the process name, related role name, corresponding position, steps related to delivery problems, input and output, and process performance indicators are sorted out to form a key business process framework oriented to delivery under the internal marketization management mode. Based on the key business process diagram and organizational structure, an internal marketization market system oriented to delivery is constructed. The main body of the market system includes primary market subjects and secondary market subjects.

[0123] Primary market subjects: delivery management managers, delivery technicians, and joint loading personnel in various delivery departments jointly constitute. The internal marketization oriented to delivery is based on the organizational structure of the joint loading business domain to determine the delivery range, so the market system structure of internal marketization is relatively simple, and the main participants are taken as the primary market subjects.

[0124] Secondary market subjects: the joint loading personnel of various product manufacturing link departments constitute the secondary market of the internal market, and the transportation, finance, and logistics service departments provide related auxiliary services for the key process participants. Since the disposal and optimization scheme of the delivery problem usually involves technical personnel of multiple professional factories, there is a connection relationship between the previous disposal step and the next disposal step, and the technical personnel of the previous disposal step are passed to the execution personnel of the next disposal step, forming a certain transaction service relationship, so they are taken as the secondary market subjects.

[0125] Step 2: Taking time as the standard for measuring the value of delivery problems, the service quality of internal transfer price is corrected based on the SERVQUAL model, and an internal marketization price system oriented to delivery is constructed. Specifically, it includes the following steps:

[0126] Step 2.1: analyze the delivery problem type and difficulty level to determine the internal transfer price E' of the delivery problem j ;

[0127] Step 2.1.1: Calculate the single-aircraft handover period value, the specific calculation method is as follows:

[0128]

[0129] Where, M i is the single-aircraft handover period value of the i-th type of aircraft; P i is the unit price of the i-th type of aircraft; T i is the standard value of the i-th type of aircraft handover period; Y i is the hook coefficient of the i-th type of aircraft; 2% is the proportion of the handover period value reflected in the total value of the aircraft; 365x2 is the two-year warranty period of delivery.

[0130] Since the relevant real data has certain confidentiality, simulated data is used for calculation, taking five types of aircraft as an example:

[0131] P1 = 200000000, T1 = 30, Y1 = 0.2;

[0132] P2 = 400000000, T2 = 50, Y1 = 0.3;

[0133] P3 = 200000000, T3 = 50, Y3 = 0.2;

[0134] P4 = 400000000, T4 = 45, Y4 = 0.3;

[0135] P5 = 200000000, T5 = 28, Y5 = 0.2;

[0136] After calculation, we can get:

[0137]

[0138]

[0139]

[0140]

[0141]

[0142] Step 2.1.2: Calculate the total value of the company's annual delivery, the specific calculation method is as follows:

[0143]

[0144] Wherein, i is the type of aircraft delivered by the company in a year; A is the total value of aircraft delivered by the company in a year; M i is the value of a single delivery cycle of a certain type of aircraft; N i is the annual delivery plan number of a certain type of aircraft.

[0145] Still taking the example of five aircraft types, N1=15, N2=20, N3=25, N4=30, N5=10; after calculation, we can get:

[0146] A=91139x110+205128x110+128205x125+256410x115+185807x120=100399014

[0147] Step 2.1.3: Calculate the basic price of delivery problems of different difficulty coefficients based on the classification of delivery problems. The specific calculation method is as follows:

[0148]

[0149] Wherein, i is the type of aircraft delivered by the company in a year; j is the type of delivery problem; E j is the basic price of the jth type of delivery problem; w ij is the number of the jth type of delivery problem of the ith type of aircraft in the previous year; r j is the difficulty coefficient of the jth type of delivery problem; x is the proportion of the total value of the company's annual delivery that can be used for internal marketization incentive.

[0150] Based on the above calculation method, taking the delivery problem of manufacturing-surface manufacturing-paint quality as an example, the enterprise leaders determine the proportion x=5 for internal marketization incentive part through brainstorming, Delphi method and other analysis tools. According to the delivery problem processing cycle baseline, r1=6, the delivery problem type is 36, and after calculation, we can get:

[0151]

[0152] Step 2.1.4: Based on the actual situation, determine the consistency of the delivery problem processing party and the problem causing party and whether it is a repeated disposal problem, and add or subtract a certain proportion to the basic price to get the internal transfer price E' j .

[0153] Based on the actual situation evaluation, still taking the delivery problem of manufacturing-surface manufacturing-paint quality as an example, the actual responsible party of this delivery problem is secondary market subject 1, and the actual processing party is secondary market subject 2. The addition proportion of non-responsible party processing is 20%, and it is the first time to process this problem, so the internal transfer price of this delivery problem is E1'=602x(1+20%)=722.4.

[0154] Step 2.2: Service quality correction is made to the internal transfer price based on the SERVQUAL model, and the internal transfer price P of each delivery problem is obtained j .

[0155] Step 2.2.1: Based on the SERVQUAL model, a service quality evaluation system is designed from reliability, responsiveness, assurance, empathy and tangibility, and the weights U of the first-level indicators are determined i , the weights U of the second-level indicators ij .

[0156] Step 2.2.2: A service quality evaluation expert group consisting of N people is formed among the internal customers who are internal aggregations, and they are asked to score the service quality of the delivery problem handling, and Q, L, F are obtained k , L k , F k , the specific calculation method is as follows:

[0157]

[0158]

[0159]

[0160] wherein Q k represents the comprehensive evaluation score of the kth internal customer on the service quality provided by the market subject at this stage; L k represents the comprehensive evaluation score of the kth internal customer on the service quality provided by the market subject in the past; F k represents the expected score of the kth internal customer on the service quality of the delivery problem handling; S Q , S L , S E are the scores of each evaluation indicator, and the scoring adopts a five-point system; U i is the weight of the first-level indicator; U ij is the weight of the second-level indicator.

[0161] Step 2.2.3: The service quality coefficients q1, q2 are calculated, and the specific calculation method is as follows:

[0162]

[0163]

[0164] wherein q1 is the gap coefficient between the present and the past service quality, q2 is the gap coefficient between the internal customer's expectation and perception of the service quality, and N is the total number of people participating in the service quality evaluation.

[0165] Based on the above process, the service quality evaluation framework of complex aviation weapon equipment is shown in the following table:

[0166]

[0167] In the delivery business domain, 10 employees closely related to delivery problem handling are selected to fill out the questionnaire. They score the service quality of market subjects 1, 2 and 3 based on a five-point scale. A score of 1 indicates that the delivery problem handling quality is extremely poor, and the internal customers are very dissatisfied. A score of 2 indicates that the delivery problem handling quality is poor, and the internal customers are not satisfied. A score of 3 indicates that the delivery problem handling quality is average, and the internal customers are generally satisfied. A score of 4 indicates that the delivery problem handling quality is good, and the internal customers are relatively satisfied. A score of 5 indicates that the delivery problem handling quality is very good, and the internal customers are very satisfied.

[0168] The results of the questionnaire survey are summarized to obtain the service quality coefficients of each market subject, as shown in the following table:

[0169]

[0170] Step 2.2.4: Calculate the internal transfer price based on the SERVQUAL model correction. The specific calculation method is as follows:

[0171] When (q1≥1)∩(q2≥1),

[0172]

[0173] Otherwise:

[0174]

[0175] Where a+b=1, a and b are weight factors; is the internal price adjustment factor; E' j is the internal transfer price described in step 2.1; Z j is the market price that can be referred to for service outsourcing; q1 is the gap coefficient between present and past service quality; q2 is the gap coefficient between internal customer expectations and perceived service quality.

[0176] The corrected internal transfer price is shown in the following table:

[0177]

[0178]

[0179] Step 3: Based on the internal market and price system, build an internal market-oriented accounting system for delivery.

[0180] Step 3.1: According to the delivery task and the achievement of the index, determine the proportion of the delivery value of each unit, and distribute the total amount of the company's annual delivery value to each unit performance according to the proportion of the delivery value of each unit.

[0181] Step 3.2: Calculate the post index income s of each unit personnel under the internal marketization management mechanism of delivery, the specific calculation formula is as follows:

[0182]

[0183] Among them, s is composed of three parts, which are the value of delivery problem handling, the reward and punishment amount corresponding to the reduction or improvement of the occurrence rate of typical repeated problems, and the reward and punishment amount corresponding to the reduction or improvement of the first-time pass rate; w ij is the number of the jth type of delivery problem handled by the delivery personnel of the ith type of aircraft; P j is the internal transfer price of the jth type of delivery problem based on the SERVQUAL model; c ij is the planned occurrence rate of the jth type of delivery problem of the ith type of aircraft; c' ij is the actual occurrence rate of the jth type of delivery problem of the ith type of aircraft; y1 is the unit penalty or reward amount corresponding to the reduction or improvement of the occurrence rate of typical repeated quality problems; m ij is the expected first-time pass rate of the jth type of delivery problem of the ith type of aircraft; m' ij is the actual first-time pass rate of the jth type of delivery problem of the ith type of aircraft; y2 is the unit penalty or reward amount corresponding to the reduction or improvement of the first-time pass rate; t1, t2, 1-t1-t2 are the weights of the delivery problem quantity, the repeated occurrence rate and the first-time pass rate indicators respectively.

[0184] After expert evaluation, the index weight is determined as t1=0.4, t2=0.3, and the monthly index post income of the delivery personnel is calculated based on the number of delivery problems handled by the delivery personnel per month, the occurrence of repeated problems, and the number of first-time passes.

[0185]

[0186] Step 4: Determine the index weight based on AHP hierarchical analysis method to build internal marketization measurement and evaluation system.

[0187] Step 4.1: Determine the delivery-oriented internal marketization degree evaluation index system.

[0188] Step 4.1.1: Implement the target based on the delivery-oriented internal marketization management mechanism, build an internal marketization measurement and evaluation index system, the first-level index includes the equality of the status of economic individuals in the delivery link internal market, the market nature of the organizational structure in the delivery link, and the delivery problem handling effect in the delivery link; the second-level index includes the labor resignation right, leadership style, functional organization size, proportion of guiding documents, promotion system marketization, average delivery problem handling efficiency improvement rate, delivery problem quantity reduction rate, repeated typical problem occurrence quantity reduction rate, and one-time qualified problem quantity improvement rate.

[0189] 1) Status equality D: refers to the complete political equality between individuals in the external market, but the inequality in economic status, in the internal market, the economic status of individuals is improved at the expense of political status, and marketization means can restore the lack of political equality of economic individuals to a certain extent, which is specifically manifested in the labor resignation right and leadership style indicators.

[0190] Among them, the labor's right to freely dispose of their own labor force is manifested as the resignation right, and the difficulty of resignation indicates the degree of freedom of labor force flow, that is, the size of the worker's resignation right, which is represented by the proportion of the breach of contract fine paid by the worker when resigning to his annual income. The larger the proportion, the higher the resignation cost, the smaller the resignation right. The resignation right

[0191] The more democratic the leadership style, the more equal the status between individuals and between superiors and subordinates, and the leadership style is calculated by percentage, with 0 points indicating a very dictatorial leadership style in the delivery link and 100 points indicating a very democratic leadership style. Through the summary of the questionnaire survey results, F is 88 points.

[0192] 2) Organizational structure G: the internal marketization management mode as a tactic decision to run the enterprise based on smooth and efficient and seek growth will have a certain impact on the organizational structure of the enterprise, which is specifically manifested in the functional organization size, the proportion of guiding documents, and the promotion system marketization indicators.

[0193] Among them, in the enterprise implementing the internal marketization management mode, the size of each functional department is relatively small, and the higher the degree of internal marketization, the more scattered the rights are. The smaller the size of the functional department related to delivery, the smaller the proportion of the number of functional departments related to delivery in the total number of the company, the smaller the proportion, the higher the degree of internal marketization, and the functional organization size

[0194] In the implementation of internal marketization of enterprises, the company level within a year in the file policy rules file more, the number of mandatory documents is reduced and the number of guiding and framework documents is increased. The degree of internal marketization of delivery link is positively correlated with the proportion of delivery guiding documents,

[0195] The promotion mechanism under the internal marketization management is different from the traditional promotion mechanism. The external market competition mechanism is introduced in the examination and promotion mechanism, and the promotion is linked with the performance of the individual. Therefore, the higher the proportion of the number of people promoted due to performance or competition in the total number of annual promotion, the higher the degree of internal marketization. The promotion system

[0196] 3) Delivery problem handling effect improvement degree J: The initial intention of implementing internal marketization management in the delivery link is to improve the efficiency of delivery problem handling, and then to achieve the goal of "high quality, on time, low cost". Whether the delivery problem handling effect is improved is mainly evaluated from three aspects, namely, average delivery cycle, delivery problem number and handover memo number. Among them, Handover problem number = the number of delivery problems signed with the customer,

[0197] The improvement degree of delivery problem handling effect is measured by the average delivery problem handling efficiency improvement rate T, the delivery problem quantity reduction rate Q, the number of repeated typical problem occurrence reduction rate S and the one-time qualified problem quantity improvement rate Y.

[0198]

[0199]

[0200]

[0201]

[0202] Step 4.1.2: Calculate the measured value of each index, and the specific calculation formula is as follows:

[0203] The first index status equality degree:

[0204] D = a1xC + a2xF / 100

[0205] Wherein C is the labor resignation right, which is equal to 1 minus the ratio of liquidated damages to annual income; F is the leadership style, which is scored by the superior, the subordinate and the peer for the same management personnel and the average value is taken, and the scoring range is 0-100; a1, a2 are the weight values of the second index;

[0206] The first index organizational system structure:

[0207] G = λ1 × N + λ2 × W + λ3 × Z

[0208] Where N is the size of the organizational functional management department, which is equal to 1 minus the ratio of the number of employees in the relevant functional departments to the total number of employees in the company; W is the proportion of internal market-oriented guidance documents delivered, which is equal to 1 minus the ratio of the number of guidance documents delivered to the total number of documents; Z is the internal promotion system, which is equal to the ratio of the number of employees promoted in the delivery stage in line with their performance to the total number of employees promoted in the delivery stage; λ1, λ2, and λ3 are the weights of the secondary indicators.

[0209] Improvement in the handling of primary performance indicators' delivery issues:

[0210] J = b1×T + b2×Q + b3×S + b4×Y

[0211] Where T is the average efficiency improvement rate of handling delivery and assembly problems, which is equal to the difference between the average efficiency of handling delivery and assembly problems before implementation and after implementation; Q is the reduction rate of the number of delivery and assembly problems, S is the reduction rate of the number of recurring typical problems, and Y is the improvement rate of the number of problems that pass the test on the first attempt; b1, b2, b3, and b4 are the weights of the secondary indicators.

[0212] Step 4.2: Determine the weights of each indicator based on the AHP (Analytic Hierarchy Process) and derive the measurement value of the internal marketization degree;

[0213] Step 4.2.1: Construct the judgment matrix of the indicator

[0214] The first layer contains 3 factors, and the second layer contains 9 factors. The weight of each factor is determined by comparing the influence of the second-layer indicators on the upper-layer factors. (Using 'a'...) ij This represents the comparison result of the i-th criterion relative to the j-th criterion. The relative importance between indicators is obtained by expert scoring. The pairwise comparison matrix is ​​as follows:

[0215]

[0216] Among them, a ij =1 / a ji The importance of the indicators is assessed using a nine-point scale. A scale of 1 indicates that the two factors are equally important; a scale of 3 indicates that one factor is slightly more important than the other; a scale of 5 indicates that one factor is significantly more important than the other; a scale of 7 indicates that one factor is strongly more important than the other; and a scale of 9 indicates that one factor is extremely important than the other. When the comparison between factor i and factor j is judged as a... ij Then, the comparison and judgment between factor j and factor i is performed. Scales 2, 4, 6, and 8 are the medians of the two adjacent judgments mentioned above;

[0217] Wherein, the relative importance of the judgment matrix between M and the first level index is shown as follows:

[0218]

[0219] Wherein, the relative importance of the judgment matrix between M and the first level index is shown as follows:

[0220]

[0221] Step 4.2.2: Perform hierarchical single ordering and consistency test

[0222] The characteristic vector corresponding to the maximum eigenvalue λ max of the judgment matrix is obtained, and after normalization, it is recorded as W; each column is normalized: The sum of the elements of each row is calculated Normalization According to Aω=λ max ω, the maximum eigenvalue and the maximum characteristic vector are obtained; and the consistency index CI(λ max -n) / (n-1) is introduced to determine whether there is a logical error in the evaluator, and the consistency ratio CR=CI / RI, wherein RI is the corresponding average random consistency index, when n is 3, the value of RI is 0.58; when n is 4, the value of RI is 0.89; when n is 5, the value of RI is 1.12; when n is 6, the value of RI is 1.26; when n is 7, the value of RI is 1.36; when n is 8, the value of RI is 1.41; when n is 9, the value of RI is 1.46; when n is 10, the value of RI is 1.49; when n is 11, the value of RI is 1.52; when n is 12, the value of RI is 1.54;

[0223] When CR<0.1, it is considered that the consistency test is passed, and if it is not satisfied, the judgment matrix needs to be corrected.

[0224] After inspection, the CR values of all judgment matrices are less than 0.1, which pass the consistency test and do not need to be corrected.

[0225] Step 4.2.3: Perform hierarchical total ordering and consistency test, through the operation of the judgment matrix, the relative importance weight of all factors in a level to the highest level element is calculated; the consistency test uses the total ordering consistency ratio

[0226]

[0227] When CR<0.1, it is considered that the consistency test is passed, and if it is not satisfied, the judgment matrix needs to be corrected.

[0228] Similar to the hierarchical single ordering process, the CR values of the judgment matrix are less than 0.1, which pass the consistency test and do not need to be corrected.

[0229] According to the analytic hierarchy process, the weights of each level index are obtained by using MATLAB software, and consistency check is carried out, and all pass the check, and the index weight results are as follows:

[0230] (a, λ, b) = (0.25, 0.5, 0.25);

[0231] (a1, a2) = (0.5, 0.5);

[0232] (λ1, λ2, λ3) = (0.2297, 0.1220, 0.6483);

[0233] (b1, b2, b3, b4) = (0.6478, 0.0684, 0.2154, 0.0684);

[0234] D = 0.5 * 0.96 + 0.5 * 0.88 = 0.92;

[0235] G = 0.85 * 0.2297 + 0.15 * 0.1220 + 0.3 * 0.6483 = 0.408;

[0236] J = 0.6478 * 0.6 + 0.0684 * 0.3 + 0.2154 * 0.25 + 0.27 * 0.0684 = 0.4815

[0237] Step 4.2.4: Calculate the internal market degree measure M, and the specific calculation method is as follows:

[0238] M = 0.25 * 0.92 + 0.5 * 0.408 + 0.25 * 0.4815 = 0.5544

[0239] The index weights of the three first-level indexes D, G and J are a, λ and b respectively, D is the position equality degree of economic individuals in the delivery link internal market, G is the market nature of the organizational structure of the delivery link, and J is the delivery problem handling effect of the delivery link, the value range of M is 0-1, the M value reflects the internal market degree, the higher the internal market degree, the better the management system constructed is more effective, and the lower the internal market degree, the closer M is to 0.

[0240] In summary, after reading the present application document, according to the technical scheme and technical concept of the present application, various corresponding transformation schemes made by ordinary skilled in the art without creative mental labor are all within the scope of protection of the present application.

Claims

1. A method for constructing an internal marketization management system based on complex aviation equipment delivery problems, characterized in that: Comprise the following steps: Step 1: Based on the analysis of business processes and organizational structure based on delivery link, analyze the construction of internal market system based on internal market system, and build internal market system for delivery; Specifically comprising the following steps: Step 1.1: Based on the existing three-stage five-stage delivery process of complex aviation weapon equipment and the delivery problem related items, a number of sub-processes are obtained; Step 1.2: For the sub-processes in step 1.1, the process name, related role name, corresponding position, delivery problem related step, input and output, and process performance index are sorted out to form a key business process framework for delivery under the internal market management mode; Step 1.3: Based on the key business process framework and organizational structure, the internal market system for delivery is constructed; Step 2: Take time as the standard for measuring the value of delivery problems, calculate the single-aircraft delivery cycle value and the total amount of annual delivery value of the company, based on the SERVQUAL model, modify the internal transfer price from reliability, responsiveness, assurance, empathy and tangibility, and build an internal market-oriented delivery price system; Step 3: Based on the market system in step 1 and the price system in step 2, a delivery-oriented internal market accounting system is constructed, which includes allocating the total amount of annual delivery value according to the proportion of each unit delivery value, and calculating the post index income of each unit delivery personnel under the internal market management mechanism for delivery; Step 4: Determine the index weight based on the AHP hierarchical analysis method, and construct an internal marketization measure evaluation system; the first-level indicators of the measure evaluation system include the equality of the status of economic individuals in the delivery link internal market D , the market nature of the organizational structure of the delivery link , and the delivery problem handling effect of the delivery link , and calculate the internal marketization degree measure based on the first-level indicators : ， Among them, three first-level indicators The index weight of ; the internal marketization degree measure for quantifying the internal marketization degree, thereby as a basis for measuring the degree of improvement in the handling of delivery problems in the delivery link.

2. The method according to claim 1, wherein the method is characterized by: The existing three-stage five-stage delivery process of complex aviation weapon equipment comprises the following eight sub-processes: delivery operation plan process, delivery preparation process, whole machine delivery process, integrated protection project delivery process, spare parts delivery process, delivery observation item optimization process, delivery observation item optimization process, delivery observation item optimization process, and delivery observation item optimization process. Among them, the following three sub-processes are obtained by extracting the delivery problem related items: whole machine delivery process, spare parts delivery process and delivery observation item optimization process.

3. The method according to claim 2, wherein the method is characterized by: The main body of the market system includes primary market subjects and secondary market subjects, the primary market subjects include delivery management managers, delivery technicians and internal delivery personnel of each delivery department; the secondary market subjects are composed of delivery personnel of each product manufacturing link department, and the transportation, finance and logistics service departments provide related auxiliary services for the delivery of key process participants.

4. The method according to claim 1 or 3, characterized in that: The step 2 specifically comprises the following steps: Step 2.1: Analyze the type and difficulty of the delivery problem to determine the internal transfer price for the delivery problem ; Step 2.2: Service quality correction on internal transfer price based on SERVQUAL model, get each type of delivery problem and the corrected internal transfer price .

5. The method according to claim 4, wherein the method is characterized by: The step 2.1 specifically comprises the following steps: Step 2.1.1: Calculate the single-aircraft delivery cycle value, the specific calculation method is as follows: wherein, is the single flight turn-around cycle value for a aircraft of the 737-300 type; is the single flight turn-around cycle value for a aircraft of the 737-300 type; is the single flight turn-around cycle value for a aircraft of the 737-300 type; is the single flight turn-around cycle value for a aircraft of the 737-300 type; 2% is the proportion of the total value of the aircraft that is embodied in the turn-around cycle value; and 365 x 2 is the two-year warranty period. Step 2.1.2: Calculate the total amount of annual delivery value of the company, the specific calculation method is as follows: wherein, is the type of aircraft delivered by the company in a year; is the total value of aircraft delivered by the company in a year; is the value of a single delivery cycle for a certain type of aircraft; is the number of a certain type of aircraft in the annual delivery plan; Step 2.1.3: Calculate the delivery problem basic price with different difficulty coefficients based on the delivery problem classification, the specific calculation method is as follows: wherein, is the type of aircraft delivered by the company in the year; is the type of delivery problem; is the base price of the type of delivery problem; is the number of type of aircraft of the type of delivery problem in the previous year; is the difficulty coefficient of the type of delivery problem; is the proportion of the total value of deliveries in the year of the company that can be used for internal marketization incentives; Step 2.1.4: Based on the actual situation, determine the consistency of the delivery problem handler and the cause of the problem and whether it is a repeated problem, and add or subtract the base price in proportion to obtain the internal transfer price .

6. The method according to claim 4, wherein the method is characterized by: The step 2.2 specifically comprises the following steps: Step 2.2.1: Design the service quality evaluation system based on SERVQUAL model from reliability, responsiveness, assurance, empathy and tangibility, and determine the weight of primary indicators and the weight of secondary indicators ; Step 2.2.2: Form a service quality evaluation expert group of internal customers in the internal assembly, a total of people, and ask them to score the service quality of the delivery problem handling, obtaining , and , the specific calculation method is as follows: Wherein, represents the comprehensive evaluation score of the service quality provided by the market subject in this stage by the first internal customer; represents the comprehensive evaluation score of the service quality provided by the market subject in this stage by the first internal customer; represents the expected score of the handover and subject processing service quality by the first internal customer; respectively for each evaluation index score, the score takes five-point system; is the first index weight; is the second index weight;​​​ Step 2.2.3: Calculate the Quality of Service Coefficient The specific calculation method is as follows: wherein, is the present-to-past service quality gap coefficient, is the internal customer expected-to-perceived service quality gap coefficient, is the total number of participants in the service quality evaluation; Step 2.2.4: Calculate the internal transfer price modified based on the SERVQUAL model, the specific calculation method is as follows: When time, Otherwise: wherein, , is a weight factor; is an internal price adjustment factor; is the internal transfer price as described in step 2.1 ; is a market price of the service outsourcing reference.

7. The method according to claim 1, wherein the method is characterized by: The step 3 specifically comprises the following steps: Step 3.1: Determine the proportion of each unit delivery value according to the delivery task and index achievement, and allocate the total amount of annual delivery value of the company to the performance of each unit according to the proportion of each unit delivery value; Step 3.2: Calculate the post index income of each unit loading personnel under the delivery-oriented internal marketization management mechanism The specific calculation method is as follows: in, It consists of three parts: the value of handling delivery issues, the reward and penalty amount corresponding to the decrease or increase in the recurrence rate of typical problems, and the reward and penalty amount for the decrease or increase in the first pass rate. For the delivery personnel to handle the first The first type of aircraft The number of class delivery problems; For the first The delivery problem is based on the internal transfer price modified from the SERVQUAL model; For the first The recurrence rate of typical problems in the delivery of aircraft of the first type; For the first The first type of aircraft The actual occurrence rate of typical recurring delivery problems; The unit penalty or reward amount corresponding to the decrease or increase in the recurrence rate of typical quality problems; For the first The first type of aircraft Expected first-pass yield for similar delivery issues; For the first The first type of aircraft The actual first-pass yield rate for this type of delivery problem; The amount of penalty or reward for a unit that reduces or increases the pass rate; The weights are respectively the number of delivery issues, the recurrence rate, and the first-pass yield rate.

8. The method according to claim 7, characterized in that: The step 4 specifically comprises the following steps: Step 4.1: determining the internal marketization degree evaluation index system facing delivery; Step 4.2: determining the weight of each index based on AHP hierarchical analysis method and obtaining the internal marketization degree measurement value.

9. The method according to claim 8, wherein the method is characterized by: The step 4.1 specifically comprises the following steps: Step 4.1.1: based on the internal marketization management mechanism implementation target facing delivery, constructing the internal marketization measurement evaluation index system, including primary index and secondary index; the secondary index contains laborer resignation right, leadership style, functional organization scale, guidance document proportion, promotion system marketization, average delivery problem processing efficiency improvement rate, delivery problem quantity reduction rate, repeated typical problem appearance quantity reduction rate and one-time qualified problem quantity improvement rate; Step 4.1.2: calculating the measurement value of each index, the specific calculation method is as follows: Primary index equality degree: wherein, is the resignation right of the laborer, equal to 1 minus the ratio of the liquidated damages to the annual income; is the leadership style, which is the average value of the scores of the superior, the subordinate and the colleague for the same manager, and the score range is 0-100; is the weight value of the second-level index; Primary index organizational system structure: Wherein, The setting scale of the organization function management department is equal to 1 minus the ratio of the number of people in the delivery related function department to the number of employees in the whole company; The proportion of the guiding document for internal marketization of delivery is equal to the ratio of the number of delivery guiding documents to the total number of documents; The internal promotion system is equal to the ratio of the number of people whose promotion is consistent with performance in the delivery link to the total number of people promoted in the delivery link; The secondary index weight; Primary index delivery problem processing effect improvement degree: Wherein, is the average loading problem handling efficiency improvement rate, which is the difference between the average loading problem handling efficiency before implementation and after implementation; is the loading problem quantity reduction rate, is the repeated typical problem occurrence quantity reduction rate, is the one-time qualified problem quantity improvement rate; is the secondary index weight.

10. The method according to claim 9, wherein the method is characterized by: The step 4.2 specifically comprises the following steps: Step 4.2.1: Construct the judgment matrix of the index, the first layer contains 3 factors, the second layer contains 9 factors, and the weight of each factor is determined by comparing the influence of the second layer index on the upper layer factor; use to represent the comparison result of the th criterion relative to the th criterion, and the pairwise comparison matrix is as follows: wherein, The importance of the index takes the nine-point scale method, the scale of 1 indicates that the two factors are equally important; the scale of 3 indicates that one factor is slightly more important than the other factor; the scale of 5 indicates that one factor is obviously more important than the other factor; the scale of 7 indicates that one factor is strongly more important than the other factor; the scale of 9 indicates that one factor is extremely more important than the other factor; when the comparison of the factor with the factor is judged as , the comparison of the factor with the factor is judged as ; the scales of 2, 4, 6 and 8 are the mid-values of the two adjacent judgments respectively; Step 4.2.2: performing hierarchical single ordering and consistency checking The eigenvector corresponding to the maximum eigenvalue of the judgment matrix is obtained , and after normalization, it is recorded as ; each column is normalized , ; the sum of each row element is calculated ; and normalization is performed ; according to , the maximum eigenvalue and the maximum eigenvector are calculated; and a consistency index is introduced to determine whether there is a logical error in the evaluator, and the consistency ratio , wherein RI is the corresponding average random consistency index, when n is 3, the value of RI is 0.58; when n is 4, the value of RI is 0.89; when n is 5, the value of RI is 1.12; when n is 6, the value of RI is 1.26; when n is 7, the value of RI is 1.36; when n is 8, the value of RI is 1.41; when n is 9, the value of RI is 1.46; when n is 10, the value of RI is 1.49; when n is 11, the value of RI is 1.52; and when n is 12, the value of RI is 1.

54. When is considered to pass the consistency test, and if not, the judgment matrix needs to be revised. Step 4.2.3: performing hierarchical total ordering and consistency checking, through the operation of the judgment matrix, the relative important weight value of all factors of a level to the highest level element is calculated; the consistency checking is judged by using the total ordering consistency ratio ； When is considered to pass the consistency test, and if not, the judgment matrix needs to be revised. Step 4.2.4: Calculate the internal marketization measure The specific calculation is as follows: Among them, the three first-level indexes The index weights are ; The position equality of economic individuals in the internal market of the delivery link; The market nature of the organizational structure of the delivery link; The delivery problem handling effect of the delivery link.

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