A remote interview method, device, electronic device and storage medium

Abstract

Embodiments of the present application disclose a remote interview method and device, electronic equipment and storage medium; can respond to the interview request of the interviewee, determine the temporary extension number of the interview service personnel of the target interview order, establish the video call connection of the interviewee and the interview service personnel based on the temporary extension number, when the interviewee and the interview service personnel carry out video call, according to the video call information in the video call process, the interview compliance identification result of the interviewee and the interview service personnel is obtained by carrying out interview compliance identification, record the video call information, if the interview compliance identification result is interview compliance, keep the video call connection, respond to the call disconnect operation of the interviewee and / or the interview service personnel, disconnect the video call connection, trigger the order processing system to carry out subsequent processing for the target interview order based on the video call information; can improve the efficiency of the interview on the basis of guaranteeing the compliance of the interview process, reduce the cost of the interview.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of finance, in particular to a remote interview method and device, electronic equipment and storage medium. BACKGROUND

[0002] With the rapid development of current economy and science and technology, more and more financial businesses gradually adopt online processing mode to improve the efficiency of financial business.

[0003] In the field of finance, the interview process is one of the common and necessary processes for business compliance, identity verification and reducing financial risks. However, the traditional face-to-face interview mode requires customers and service personnel to arrive at a designated location at a designated time, which increases the cost of conducting interviews and affects the efficiency of the interview process. SUMMARY

[0004] The embodiments of the present application provide a remote interview method, device, electronic equipment and storage medium, which can reduce the cost of conducting interviews for customers and service personnel, improve the efficiency of the interview process on the basis of ensuring compliance of the interview process.

[0005] The embodiments of the present application provide a remote interview method, comprising:

[0006] In response to an interview request of an interviewee for a target interview order, determining a temporary extension number of an interview service personnel of the target interview order;

[0007] Based on the temporary extension number, establishing a video call connection between the interviewee and the interview service personnel;

[0008] When the interviewee and the interview service personnel are conducting a video call, performing interview compliance identification on the interviewee and the interview service personnel according to video call information in the video call process to obtain an interview compliance identification result, and recording the video call information;

[0009] If the interview compliance identification result is interview compliance, maintaining the video call connection;

[0010] In response to a call disconnecting operation of at least one of the interviewee and the interview service personnel, disconnecting the video call connection;

[0011] Based on the video call information, triggering an order processing system to perform subsequent processing on the target interview order.

[0012] Optionally, the embodiments of the present application provide a remote interview device, comprising:

[0013] The extension number determining unit is configured to determine a temporary extension number of an interview service personnel of the target interview order in response to an interview request of an interviewee for the target interview order.

[0014] The call connection establishing unit is configured to establish a video call connection between the interviewee and the interview service personnel based on the temporary extension number.

[0015] The video call unit is configured to perform interview compliance identification on the interviewee and the interview service personnel according to video call information in a video call process when the interviewee and the interview service personnel perform the video call, obtain an interview compliance identification result, and record the video call information.

[0016] The call connection maintaining unit is configured to maintain the video call connection if the interview compliance identification result is interview compliance.

[0017] The call connection disconnecting unit is configured to disconnect the video call connection in response to a call disconnecting operation of at least one of the interviewee and the interview service personnel.

[0018] The order subsequent processing unit is configured to trigger an order processing system to perform subsequent processing on the target interview order based on the video call information.

[0019] Correspondingly, the embodiment of the present application further provides an electronic device, including a memory and a processor; the memory stores an application program, and the processor is used to run the application program in the memory to execute the steps in any one of the remote interview methods provided by the embodiment of the present application.

[0020] Correspondingly, the embodiment of the present application further provides a computer readable storage medium, which stores a plurality of instructions, and the instructions are suitable for being loaded by a processor to execute the steps in any one of the remote interview methods provided by the embodiment of the present application.

[0021] In addition, the embodiment of the present application further provides a computer program product, including a computer program or instructions, and the computer program or instructions are executed by a processor to realize the steps in any one of the remote interview methods provided by the embodiment of the present application.

[0022] The scheme of the embodiment of the present application can respond to the interview request of an interviewee to a target interview order, determine the temporary extension number of the interview service personnel of the target interview order, establish the video call connection between the interviewee and the interview service personnel based on the temporary extension number, when the interviewee and the interview service personnel perform video call, identify the interview compliance of the interviewee and the interview service personnel according to the video call information in the video call process, obtain the interview compliance identification result, record the video call information, if the interview compliance identification result is interview compliance, maintain the video call connection, respond to the call disconnecting operation of at least one of the interviewee and the interview service personnel, disconnect the video call connection, trigger the order processing system to perform subsequent processing on the target interview order based on the video call information. Since the video call information of the interviewee and the interview service personnel during the video call can be used to identify the interview compliance of the interviewee and the interview service personnel in the embodiment of the present application, the interviewee and the interview service personnel do not need to arrive at a designated location for an interview, but through a remote way, the efficiency of the interview process is improved and the cost of the interview of the customer and the service personnel is reduced on the basis of ensuring the compliance of the interview process. BRIEF DESCRIPTION OF DRAWINGS

[0023] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed in the embodiment description will be briefly introduced. Obviously, the drawings in the following description are only some embodiments of the present application, and other drawings can be obtained by those skilled in the art without creative labor.

[0024] Figure 1 is a scene schematic diagram of the remote interview method provided by the embodiment of the present application;

[0025] Figure 2 is a flowchart of the remote interview method provided by the embodiment of the present application;

[0026] Figure 3 is a technical implementation schematic diagram of application authorization login provided by the embodiment of the present application;

[0027] Figure 4 is a structural schematic diagram of the remote interview device provided by the embodiment of the present application;

[0028] Figure 5 is another structural schematic diagram of the remote interview device provided by the embodiment of the present application;

[0029] Figure 6 is a structural schematic diagram of the electronic device provided by the embodiment of the present application. DETAILED DESCRIPTION

[0030] The following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making any creative efforts shall fall within the scope of protection of the present invention.

[0031] The embodiments of the present invention provide a remote interview method, apparatus, electronic device, and computer-readable storage medium. Specifically, the embodiments of the present invention provide a remote interview method applicable to a remote interview apparatus, which can be integrated into an electronic device.

[0032] The electronic device can be a terminal or other device, including but not limited to a mobile terminal and a fixed terminal. For example, a mobile terminal includes but is not limited to a smart phone, a smart watch, a tablet computer, a laptop computer, a smart car terminal, etc., wherein a fixed terminal includes but is not limited to a desktop computer, a smart TV, etc.

[0033] The electronic device can also be a server or other device. The server can be an independent physical server, or a server cluster or distributed system composed of multiple physical servers. It can also be a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, CDN (Content Delivery Network), as well as big data and artificial intelligence platforms, but is not limited to these.

[0034] The remote interview method according to the embodiment of the present invention may be implemented by a server, or may be implemented by a terminal and a server together.

[0035] The following describes the remote interview method by taking the example of a terminal and a server jointly implementing the method.

[0036] like Figure 1 As shown, the remote interview system provided by the embodiment of the present invention includes a client terminal 10, a server 20 and a service personnel terminal 30, etc.; the terminal 10, the server 20 and the service personnel terminal 30 are connected through a network, for example, through a wired or wireless network connection, etc., wherein the terminal 10 can serve as a terminal for the interview customer to send an interview request for a target interview order to the server 20.

[0037] The client terminal 10 may be a terminal used by the interview client, and may be used to send an interview request for a target interview order to the server 20 .

[0038] Server 20 can be used to respond to an interview request from an interview customer for a target interview order, determine the temporary extension number of the interview service personnel for the target interview order, establish a video call connection between the interview customer and the interview service personnel based on the temporary extension number, and when the interview customer and the interview service personnel have a video call, perform interview compliance identification on the interview customer and the interview service personnel based on the video call information during the video call to obtain an interview compliance identification result, and record the video call information. If the interview compliance identification result is interview compliance, maintain the video call connection, and disconnect the video call connection in response to a call disconnect operation by at least one of the interview customer and the interview service personnel. Based on the video call information, trigger the order processing system to perform subsequent processing on the target interview order.

[0039] The service personnel terminal 30 may be a terminal used by the interviewing service personnel and may be used for conducting a video call with the interviewing service personnel.

[0040] It should be noted that the order of description of the following embodiments is not intended to limit the preferred order of the embodiments.

[0041] The embodiments of the present invention will be described from the perspective of a remote interview device, which may be integrated into a server and / or a terminal.

[0042] like Figure 2 As shown, the specific process of the remote interview method of this embodiment can be as follows:

[0043] 201. In response to an interview request from an interview customer for a target interview order, determine a temporary extension number of an interview service personnel for the target interview order.

[0044] In the embodiments of the present invention, face-to-face interviews are a common and necessary activity in the financial sector to ensure compliance, verify identity, and mitigate risk. The face-to-face interview client is a client who requires a face-to-face interview during a financial transaction, such as a client opening a bank account or purchasing a financial product.

[0045] Optionally, the interview request may be generated based on an interview initiation operation performed by the interview client on the client terminal. For example, the interview client may find a target interview order for a desired interview on the client terminal and initiate a call for the target interview order. At this point, the client terminal may generate an interview request and send it to the server.

[0046] Specifically, the interview request can include, but is not limited to, an order identifier (such as an order number, order QR code information, etc.) of the target interview order, a customer identifier (such as an identity ID of the interviewee, a mobile phone number of the interviewee, etc.) of the interviewee, and / or an identifier (such as a work number, a mobile phone number, etc.) of the interview service personnel responsible for the target interview order, and the like.

[0047] The interview service personnel is a person responsible for interviewing the interviewee of the target interview order.

[0048] The temporary extension number is an extension number used by the interview service personnel when conducting remote video interview with the interviewee. In some optional embodiments, the temporary extension number can be an extension number temporarily allocated to the interview service personnel, or an extension number long-term used by the interview service personnel.

[0049] In some other optional embodiments, in order to protect the privacy of the interviewee and the interview service personnel and to meet the compliance requirements, the temporary extension number can be temporarily allocated to the interview service personnel based on the request of the interview service personnel, that is, before the step of "determining a temporary extension number of the interview service personnel of the target interview order in response to the interview request of the interviewee for the target interview order", the remote interview method provided by the embodiments of the present application can further include:

[0050] In response to the extension number registration request of the interview service personnel, an extension number is selected from a preset extension number resource set as the temporary extension number of the interview service personnel.

[0051] It can be understood that the interview service personnel and the interviewee cannot contact anyone at any time. In order to protect the privacy of both parties and to meet the compliance requirements, the interviewee can initiate the connection only after the interview service personnel registers the extension number. The extension number is temporarily allocated, so the interviewee cannot contact the interview service personnel through this temporary extension number at other times.

[0052] In the embodiments of the present application, the temporary extension number can be dynamically maintained by a number resource pool (i.e., an extension number resource set), which can save the number segment resource.

[0053] In some examples, during the process of the interview service personnel handling the order, when the order flows to the link that needs video interview, the interview service personnel can contact the interviewee and agree on the time of network video interview. The interview service personnel can select the order to be handled, i.e., the target interview order, start to register the temporary extension number, and wait for the interviewee to call in.

[0054] Optionally, in order to save extension number resources, the temporary extension number of the interview service personnel is recycled into the extension number resource set after the video call connection between the interview service personnel and the interview customer is interrupted. If the interview service personnel needs to interview the interview customer again, the extension number needs to be re-registered and the interview customer needs to call in the new temporary extension number.

[0055] 202. Establish a video call connection between the interview customer and the interview service personnel based on the temporary extension number.

[0056] In some optional embodiments, if there is an interview customer who needs to establish a video call connection with the interview service personnel, the interview customer can find the order to be processed from the mobile phone client and start to call in, at which time the interview service personnel can be automatically accessed.

[0057] In other optional embodiments, in order to avoid affecting other businesses that the interview service personnel may be processing, the interview service personnel can not be automatically accessed. When establishing a video call connection, although the interview customer has called in, the interview service personnel can be in a called-in state or an uncalled-in state. At this time, the video call connection needs to be established according to the called-in state of the interview service personnel.

[0058] In some examples, the step of "establishing a video call connection between the interview customer and the interview service personnel based on the temporary extension number" can specifically include:

[0059] Detecting the interview call-in state of the interview service personnel based on the temporary extension number;

[0060] If the interview call-in state is a called-in state, establishing a video call connection between the interview customer and the interview service personnel.

[0061] That is, it can be checked whether the interview service personnel of the target interview order has called in the system, if has called in, the temporary extension number of the corresponding interview service personnel is matched, and the call connection between the customer and the interview service personnel is automatically established.

[0062] In other examples, if the interview customer calls in earlier than the interview service personnel, an abnormal prompt can be sent to the customer terminal of the interview customer to inform the interview customer that the corresponding interview service personnel has not called in.

[0063] Optionally, if the interview service personnel calls in in advance and the interview customer does not call in in time within a certain time, an abnormal prompt can be sent to the service personnel terminal of the interview service personnel to inform the interview service personnel that the corresponding interview customer has not called in.

[0064] 203. When the interview customer and the interview service personnel conduct a video call, interview compliance identification is performed on the interview customer and the interview service personnel based on the video call information during the video call, the interview compliance identification result is obtained, and the video call information is recorded.

[0065] Remote video calling technology has been used in some mobile internet applications, but these applications are primarily limited to the social realm, enabling communication between users. Financial applications, on the other hand, require more than just basic online video communication: compliance, security, and manageable risks.

[0066] For example, in an embodiment of the present invention, identity recognition can be completed during a video call to confirm that both parties in the interview are the real persons who need to be interviewed. In other words, the step of "the video call information includes video information; based on the video call information during the video call, interview compliance identification is performed on the interviewing customer and the interviewing service personnel to obtain an interview compliance identification result" may specifically include:

[0067] Based on the video information during the video call, the identity compliance of the interviewed customer and the interviewed service personnel in the video information is respectively identified to obtain the identity compliance authentication results of the interviewed customer and the interviewed service personnel;

[0068] Based on the identity compliance authentication results, determine the interview compliance identification results.

[0069] Specifically, identity verification can include facial recognition, iris recognition, and / or voiceprint recognition of both the customer and the service personnel being interviewed to confirm their true identities. For example, after establishing a video call, the customer's facial image can be compared with the facial recognition on their ID card to confirm that they are the real customer.

[0070] It should be noted that identity compliance verification can be performed when establishing a video call connection, or it can be performed periodically or irregularly during a video call. For example, during a video call, if a service representative or customer says a certain keyword, identity compliance verification can be performed for both or one of the parties in the video call.

[0071] For another example, it can also be set that during a video call, an alert for identity compliance recognition is triggered at fixed time intervals, and so on.

[0072] Among them, if the identity compliance authentication result is that the identity authentication fails, the interview customer or interview service personnel can be prompted to re-perform the identity compliance authentication, or the remote interview can be suspended.

[0073] In an embodiment of the present invention, voice recognition can also be used to determine whether the content of the interview meets the requirements of the business scenario. In this case, the step of "the video call information includes voice information, and based on the video call information during the video call, interview compliance identification is performed on the interviewed customer and the interviewed service personnel to obtain an interview compliance identification result" can specifically include:

[0074] Based on the voice information during the video call, the content of the interview between the interviewed customer and the interviewed service personnel in the voice information is identified for content compliance, and the content compliance certification results of the interviewed customer and the interviewed service personnel are obtained;

[0075] Based on the content compliance certification results, determine the interview compliance identification results.

[0076] Specifically, content compliance identification can be to convert the voice audio during the video call into text, and perform semantic recognition on the obtained text content to determine that the content of the interview between the interview customer and the interview service personnel is compliant; or, it can be to represent the voice information in the form of feature vectors, and by classifying the feature vectors, determine that there is no non-compliant content in the interview content between the interview customer and the interview service personnel, and so on.

[0077] Optionally, recording the video call information may include recording or capturing the entire video call process to save the video, audio, and / or images for later review.

[0078] 204. If the interview compliance identification result is interview compliance, maintain the video call connection.

[0079] It is understood that if the interview compliance identification result is that the interview is not compliant, a prompt message indicating that the interview is not compliant can be sent to the interview service personnel and / or the interview customer. Furthermore, the video call connection can be disconnected, paused, or re-established.

[0080] With the rapid development of technology, fraudulent activities such as forgery and impersonation are becoming increasingly common in internet finance, and the prevention of financial risks is also constantly evolving. Leveraging technologies such as the internet, artificial intelligence, and big data allows us to reap the benefits of internet technology while ensuring the security and compliance of internet businesses. The use of remote video communication for interviews in financial scenarios such as loan interviews is one of the powerful tools to address this pain point.

[0081] 205. In response to a call disconnect operation by at least one of the interviewing customer and the interviewing service personnel, disconnect the video call connection.

[0082] That is to say, after the interview customer and the interview service staff complete the video call normally, the video call connection can be terminated if either party hangs up the call.

[0083] In some optional embodiments, during a remote interview, an abnormal problem may occur due to network or other reasons, resulting in a disconnection of the call. In this case, a prompt message may be sent to both parties of the interview. The remote interview method provided by the embodiment of the present invention may further include:

[0084] When the interview customer and the interview service staff do not perform the call disconnect operation and the video call connection is disconnected, a call abnormality prompt is sent to the interview customer and the interview service staff to trigger the client terminal of the interview customer and the service staff terminal of the interview service staff to display the call abnormality prompt message.

[0085] Specifically, call anomaly notifications can prompt both parties to pause the conversation, and automatically disappear after the video call connection is reestablished. For example, if a call is initiated or terminated due to a network issue, the account manager will need to re-register and assign a temporary extension number before the customer calls in again.

[0086] Online video calls are no longer restricted by physical limitations, significantly improving business processing time. While seemingly a shift from offline to online, the underlying force is the innovation and empowerment of financial technology in business applications. A convenient experience, while maintaining security and compliance, is the future direction of financial technology.

[0087] 206. Based on the video call information, trigger the order processing system to perform subsequent processing on the target interview order.

[0088] like Figure 3 As shown, the interview is a link in financial services and a necessary link in the workflow for completing a certain order. After the interview is successfully concluded, the workflow can be driven to the next link.

[0089] In other examples, if the interview is temporarily interrupted due to network problems, the order processing system can be triggered to send a call abnormality prompt to the interview customer and interview service personnel of the target interview order.

[0090] It is understandable that in order to avoid confusion in the recorded video call information, the video call information may be stored in correspondence with the order identifier of the target face-to-face order. The step of "recording the video call information" may specifically include:

[0091] The video call information is obtained and stored in association with the order identifier of the target face-to-face meeting order. The order identifier may include, but is not limited to, the order number, order establishment time, and other information of the target face-to-face meeting order.

[0092] Correspondingly, when video call information of a target interview order needs to be queried, the video call information can be queried according to the order identifier of the target interview order, that is, the remote interview method provided by the embodiment of the application can further include:

[0093] In response to an interview information viewing operation on the target interview order, the order identifier of the interview order is acquired;

[0094] According to the order identifier, the video call information of the target interview order is queried.

[0095] Specifically, the video call information can be time of remote interview through video call, text content, video frame image of an interviewee at each time of identity authentication, and the like.

[0096] For example, the background management system can review audio and video data at the time of the interview, trace behaviors of the interview service personnel and / or the interviewee in the interview, and even can be used as court factual evidence.

[0097] As can be seen from the above, the embodiment of the application can determine a temporary extension number of an interview service personnel of a target interview order in response to an interview request of an interviewee on the target interview order, establish a video call connection between the interviewee and the interview service personnel based on the temporary extension number, perform interview compliance identification on the interviewee and the interview service personnel according to video call information in a video call process when the interviewee and the interview service personnel perform the video call, obtain an interview compliance identification result, record the video call information, keep the video call connection if the interview compliance identification result is interview compliance, disconnect the video call connection in response to a call disconnecting operation of at least one of the interviewee and the interview service personnel, trigger the order processing system to perform subsequent processing on the target interview order based on the video call information. Since the video call information when the interviewee and the interview service personnel perform the video call can be used to perform interview compliance identification on the interviewee and the interview service personnel in the embodiment of the application, the interviewee and the interview service personnel do not need to arrive at a designated location for the interview, but the efficiency of the interview process can be improved and the cost of the interview of the interviewee and the interview service personnel can be reduced in a remote manner while ensuring compliance of the interview process.

[0098] In order to better implement the above method, correspondingly, the embodiment of the application further provides a remote interview device.

[0099] Reference Figure 4 The device can include:

[0100] The extension number determination unit 401 can be used to determine a temporary extension number of an interview service personnel of a target interview order in response to an interview request of an interviewee on the target interview order;

[0101] The call connection establishing unit 402 may be used to establish a video call connection between the interview customer and the interview service personnel based on the temporary extension number;

[0102] The video call unit 403 may be configured to perform interview compliance identification on the interview client and the interview service personnel based on video call information during the video call, obtain interview compliance identification results, and record the video call information;

[0103] The call connection maintaining unit 404 may be configured to maintain the video call connection if the interview compliance recognition result is interview compliance;

[0104] The call connection disconnection unit 405 may be configured to disconnect the video call connection in response to a call disconnection operation by at least one of the interviewing customer and the interviewing service staff;

[0105] The order subsequent processing unit 406 can be used to trigger the order processing system to perform subsequent processing on the target interview order based on the video call information.

[0106] In some optional embodiments, the video call unit 403 may be configured to perform identity compliance identification on the interviewed customer and the interviewed service personnel in the video information according to the video information during the video call, and obtain identity compliance authentication results of the interviewed customer and the interviewed service personnel;

[0107] Based on the identity compliance authentication results, determine the interview compliance identification results.

[0108] In some optional embodiments, the video call unit 403 may be configured to perform content compliance identification on the content of the interview between the interviewed customer and the interviewed service personnel in the voice information during the video call, and obtain content compliance authentication results for the interviewed customer and the interviewed service personnel;

[0109] Based on the content compliance certification results, determine the interview compliance identification results.

[0110] In some optional embodiments, such as Figure 5 As shown, the remote interview apparatus provided by the embodiment of the present invention may further include a number generating unit 407, which may be configured to select an extension number from a preset extension number resource set as a temporary extension number of the interview service personnel in response to an extension number registration request from the interview service personnel.

[0111] In some optional embodiments, the call connection establishing unit 402 may be configured to detect the incoming call status of the interview service personnel based on the temporary extension number;

[0112] If the interview call-in state is the called-in state, a video call connection between the interview client and the interview service personnel is established.

[0113] In some optional embodiments, the remote interview device provided by the embodiments of the present application can further comprise a call abnormality prompting unit, which can be used to send a call abnormality prompt to the interview client and the interview service personnel when the interview client and the interview service personnel do not perform a call disconnect operation and the video call connection is disconnected, so as to trigger the client terminal of the interview client and the service personnel terminal of the interview service personnel to display a call abnormality prompt message.

[0114] In some optional embodiments, the video call unit 403 can be used to acquire video call information and store the video call information in correspondence with the order identifier of the target interview order.

[0115] The remote interview device provided by the embodiments of the present application can further comprise a video call information query unit, which can be used to acquire the order identifier of the interview order in response to an interview information viewing operation on the target interview order.

[0116] According to the order identifier, the video call information of the target interview order is queried.

[0117] As can be seen from the above, by means of the remote interview device, the temporary extension number of the interview service personnel of the target interview order can be determined in response to the interview request of the interview client on the target interview order, the video call connection between the interview client and the interview service personnel can be established based on the temporary extension number, the interview compliance identification of the interview client and the interview service personnel can be performed according to the video call information in the video call process when the interview client and the interview service personnel perform the video call, the interview compliance identification result can be obtained, the video call information can be recorded, the video call connection can be maintained if the interview compliance identification result is the interview compliance, the video call connection can be disconnected in response to the call disconnect operation of at least one of the interview client and the interview service personnel, and the order processing system can be triggered to perform subsequent processing on the target interview order based on the video call information. Since the interview compliance identification of the interview client and the interview service personnel can be performed according to the video call information when the interview client and the interview service personnel perform the video call in the embodiments of the present application, the interview client and the interview service personnel do not need to arrive at a designated location to perform the interview, but the efficiency of the interview process can be improved and the cost of the interview of the client and the service personnel can be reduced on the basis of guaranteeing the compliance of the interview process by means of the remote mode.

[0118] In addition, the embodiments of the present application further provide an electronic device, which can be a terminal or a server, etc. Figure 6 As shown in FIG. 1, a structural schematic diagram of an electronic device related to the embodiments of the present application is shown, and specifically:

[0119] The electronic device can include a Radio Frequency (RF) circuit 601, a memory 602 including one or more computer readable storage media, an input unit 603, a display unit 604, a sensor 605, an audio circuit 606, a Wireless Fidelity (WiFi) module 607, a processor 608 including one or more processing cores, and a power supply 609, etc. Those skilled in the art can understand that the electronic device structure shown in the figure does not constitute a limitation on the electronic device, and can include more or fewer components than shown, or combine certain components, or different component arrangements. Among them: Figure 6 The electronic device structure shown in the figure does not constitute a limitation on the electronic device, and can include more or fewer components than shown, or combine certain components, or different component arrangements. Among them:

[0120] The RF circuit 601 can be used for receiving and sending signals in the process of information or communication, especially receiving the downlink information of the base station and handing it over to one or more processors 608 for processing; in addition, sending data related to uplink to the base station. Usually, the RF circuit 601 includes but is not limited to an antenna, at least one amplifier, a tuner, one or more oscillators, a Subscriber Identity Module (SIM) card, a transceiver, a coupler, a Low Noise Amplifier (LNA), a duplexer, etc. In addition, the RF circuit 601 can also communicate with the network and other devices through wireless communication. Wireless communication can use any communication standard or protocol, including but not limited to Global System of Mobile communication (GSM), General Packet Radio Service (GPRS), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), Long Term Evolution (LTE), Email, Short Messaging Service (SMS), etc.

[0121] The memory 602 can be used to store software programs and modules, and the processor 608 can execute various functions and data processing by running the software programs and modules stored in the memory 602. The memory 602 can mainly include a program storage area and a data storage area, wherein the program storage area can store an operating system, application programs required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; and the data storage area can store data created according to the use of the electronic device (such as audio data, a phone book, etc.), and the like. In addition, the memory 602 can include a high-speed random access memory, and can also include a non-volatile memory, such as at least one magnetic disk storage device, a flash memory device, or other volatile solid-state memory device. Accordingly, the memory 602 can also include a memory controller to provide access for the processor 608 and the input unit 603 to the memory 602.

[0122] The input unit 603 can be used to receive input digital or character information, and generate keyboard, mouse, joystick, optical, or trackball signal inputs related to user settings and function control. Specifically, in one specific embodiment, the input unit 603 can include a touch-sensitive surface and other input devices. The touch-sensitive surface, also known as a touch display screen or touchpad, can collect user touch operations (such as user operations using fingers, styluses, or any suitable objects or accessories on or near the touch-sensitive surface) on or near it, and drive the corresponding connection devices according to the pre-set program. Optionally, the touch-sensitive surface can include two parts of touch detection devices and touch controllers. The touch detection devices detect the touch position of the user and detect the signals generated by the touch operation, and transmit the signals to the touch controller; the touch controller receives the touch information from the touch detection devices, and converts it into touch coordinates, and sends it to the processor 608, and can also receive commands from the processor 608 and execute them. In addition, the touch-sensitive surface can be implemented in various types such as resistive, capacitive, infrared, and surface acoustic wave. In addition to the touch-sensitive surface, the input unit 603 can also include other input devices. Specifically, the other input devices can include one or more of a physical keyboard, function keys (such as volume control keys, on-off keys, etc.), trackballs, mice, joysticks, etc.

[0123] The display unit 604 can be used to display information input by a user or provided to the user, as well as various graphical user interfaces of the electronic device, which can be composed of graphics, text, icons, video, and any combination thereof. The display unit 604 can include a display panel, which can be configured in the form of a liquid crystal display (LCD), an organic light-emitting diode (OLED), or the like, optionally. Further, a touch-sensitive surface can cover the display panel, which, when detecting a touch operation thereon or adjacent thereto, transmits to the processor 608 to determine the type of touch event, and then the processor 608 provides corresponding visual output on the display panel according to the type of touch event. Although in the above description, the touch-sensitive surface and the display panel are implemented as two independent components to realize input and output functions, in some embodiments, the touch-sensitive surface and the display panel can be integrated to realize input and output functions. Figure 6

[0124] The electronic device can further include at least one sensor 605, such as a light sensor, a motion sensor, and other sensors. Specifically, the light sensor can include an ambient light sensor that can adjust the brightness of the display panel according to the brightness of ambient light, and a proximity sensor that can turn off the display panel and / or backlight when the electronic device is moved to the ear. As one of the motion sensors, the gravity acceleration sensor can detect the magnitude of acceleration in each direction (generally three axes), and when at rest, can detect the magnitude and direction of gravity, which can be used for applications such as recognizing the posture of the mobile phone (such as landscape / portrait screen switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer, tapping), and the like; as for other sensors that the electronic device can be configured, such as a gyroscope, a barometer, a hygrometer, a thermometer, an infrared sensor, and the like, will not be described here.

[0125] The audio circuit 606, the speaker, and the microphone can provide an audio interface between the user and the electronic device. The audio circuit 606 can convert the received audio data into an electrical signal, transmit it to the speaker, and convert it into a sound signal output by the speaker; on the other hand, the microphone collects the sound signal and converts it into an electrical signal, which is received by the audio circuit 606 and converted into audio data, which is then processed by the processor 608 and transmitted to another electronic device via the RF circuit 601, or output to the memory 602 for further processing. The audio circuit 606 can also include an earphone jack to provide communication between the external earphone and the electronic device.

[0126] ​WiFi belongs to a short-range wireless transmission technology. The WiFi module 607 can help the user to send and receive emails, browse web pages, and access streaming media, etc. It provides the user with wireless broadband Internet access. Figure 6 The WiFi module 607 is shown, but it is understood that it does not belong to the necessary components of the electronic device, and can be omitted as needed without changing the essence of the application.

[0127] The processor 608 is the control center of the electronic device, which connects all parts of the entire mobile phone through various interfaces and lines, and performs various functions of the electronic device and processes data by running or executing software programs and / or modules stored in the memory 602 and calling data stored in the memory 602. Optionally, the processor 608 can include one or more processing cores; preferably, the processor 608 can integrate an application processor and a modem processor, wherein the application processor mainly processes the operating system, user interface, and application programs, etc., and the modem processor mainly processes wireless communication. It is understood that the above-mentioned modem processor can also not be integrated into the processor 608.

[0128] The electronic device also includes a power supply 609 (such as a battery) for supplying power to various components. Preferably, the power supply can be logically connected to the processor 608 through a power management system, so as to realize the functions of managing charging, discharging, and power consumption management, etc. through the power management system. The power supply 609 can also include one or more than one direct or alternating current power supply, a recharging system, a power failure detection circuit, a power converter or inverter, a power state indicator, and any other components.

[0129] Although not shown, the electronic device can also include a camera, a Bluetooth module, etc., which will not be described here. In this embodiment, the processor 608 in the electronic device will load the executable file corresponding to the process of one or more than one application program into the memory 602 according to the following instructions, and run the application program stored in the memory 602 by the processor 608, so as to realize various functions, as follows:

[0130] In response to an interview request of an interviewee for a target interview order, determining a temporary extension number of an interview service personnel of the target interview order;

[0131] Based on the temporary extension number, establishing a video call connection between the interviewee and the interview service personnel;

[0132] When the interviewee and the interview service personnel perform the video call, performing interview compliance identification on the interviewee and the interview service personnel according to video call information in the video call process, obtaining an interview compliance identification result, and recording the video call information;

[0133] If the interview compliance identification result is interview compliance, the video call connection is maintained;

[0134] In response to a call disconnect operation of at least one of the interviewee and the interviewee service personnel, the video call connection is disconnected;

[0135] Based on the video call information, the order processing system is triggered to perform subsequent processing on the target interview order.

[0136] Those skilled in the art can understand that all or part of the steps in the various methods of the above embodiments can be completed by instructions or controlled by instructions related to hardware, which can be stored in a computer readable storage medium and loaded and executed by a processor.

[0137] To this end, the embodiments of the present application provide a computer readable storage medium, which stores a plurality of instructions capable of being loaded by a processor to execute the steps in any remote interview method provided by the embodiments of the present application. For example, the instructions can execute the following steps:

[0138] In response to an interview request of the interviewee for the target interview order, a temporary extension number of the interviewee service personnel of the target interview order is determined;

[0139] Based on the temporary extension number, a video call connection between the interviewee and the interviewee service personnel is established;

[0140] When the interviewee and the interviewee service personnel perform video call, interview compliance identification of the interviewee and the interviewee service personnel is performed according to video call information in the video call process to obtain an interview compliance identification result, and the video call information is recorded;

[0141] If the interview compliance identification result is interview compliance, the video call connection is maintained;

[0142] In response to a call disconnect operation of at least one of the interviewee and the interviewee service personnel, the video call connection is disconnected;

[0143] Based on the video call information, the order processing system is triggered to perform subsequent processing on the target interview order.

[0144] The specific implementation of each operation can be referred to the previous embodiments, which will not be described here.

[0145] The computer readable storage medium can include a read only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, etc.

[0146] Since the steps in any of the remote interview methods provided by the embodiments of the present application can be executed due to the instructions stored in the computer readable storage medium, the beneficial effects that can be achieved by any of the remote interview methods provided by the embodiments of the present application can be achieved, which are described in detail in the foregoing embodiments and will not be described here again.

[0147] According to an aspect of the present application, a computer program product or computer program is also provided, which includes computer instructions stored in a computer readable storage medium. A processor of an electronic device reads the computer instructions from the computer readable storage medium, and the processor executes the computer instructions, so that the electronic device executes the method provided in various optional implementation manners in the above embodiments.

[0148] The above describes in detail a remote interview method, device, electronic device and storage medium provided by the embodiments of the present application. The principles and implementation manners of the present application are described by applying specific examples in this paper. The above embodiment descriptions are only used to help understand the method of the present application and its core idea. Meanwhile, for those skilled in the art, the specific implementation manners and application ranges will be changed according to the idea of the present application. In summary, the content of the specification should not be understood as a limitation of the present application.

Claims

1. A remote interview method, characterized in that: include: In response to an interview request from an interview customer for a target interview order, determining a temporary extension number of an interview service person for the target interview order; Establishing a video call connection between the interview customer and the interview service personnel based on the temporary extension number; When the interview customer and the interview service personnel conduct a video call, performing interview compliance identification on the interview customer and the interview service personnel based on video call information during the video call, obtaining an interview compliance identification result, and recording the video call information; If the interview compliance identification result is that the interview is compliant, maintaining the video call connection; disconnecting the video call connection in response to a call disconnect operation by at least one of the interview customer and the interview service personnel; Based on the video call information, triggering the order processing system to perform subsequent processing on the target interview order; After the video call connection between the interview service personnel and the interview customer is disconnected, the temporary extension number is recycled into the diversity number resource set; If the interview service personnel needs to interview the interview customer again, a new temporary extension number is allocated to the interview service personnel; The video call information includes voice information, and the interview compliance identification is performed on the interview customer and the interview service personnel based on the video call information during the video call process to obtain the interview compliance identification result, including: performing content compliance identification on the content of the interview between the interview client and the interview service personnel in the voice information according to the voice information during the video call, and obtaining a content compliance authentication result of the interview between the interview client and the interview service personnel; Based on the content compliance authentication result, the interview compliance identification result is determined.

2. The remote interview method according to claim 1, characterized in that: The video call information includes video information. The interview compliance identification is performed on the interview customer and the interview service personnel based on the video call information during the video call, and the interview compliance identification result is obtained, including: performing identity compliance identification on the interview customer and the interview service personnel in the video information according to the video information during the video call, and obtaining identity compliance authentication results of the interview customer and the interview service personnel; Based on the identity compliance authentication result, an interview compliance identification result is determined.

3. The remote interview method according to claim 1, wherein: Before determining the temporary extension number of the interview service personnel for the target interview order in response to the interview customer's interview request for the target interview order, the method further includes: In response to the extension number registration request of the interview service personnel, an extension number is selected from a preset extension number resource set as a temporary extension number of the interview service personnel.

4. The remote interview method according to claim 1, wherein: The step of establishing a video call connection between the interview customer and the interview service personnel based on the temporary extension number includes: Based on the temporary extension number, detecting the incoming interview status of the interview service personnel; If the interview incoming call status is the called-in state, a video call connection is established between the interview customer and the interview service personnel.

5. The remote interview method according to claim 1, wherein: The method further comprises: When the interview customer and the interview service staff do not perform the call disconnect operation and the video call connection is disconnected, a call abnormality prompt is sent to the interview customer and the interview service staff to trigger the client terminal of the interview customer and the service staff terminal of the interview service staff to display a call abnormality prompt message.

6. The remote interview method according to any one of claims 1 to 5, characterized in that: The recording of the video call information includes: Obtaining the video call information, and storing the video call information in correspondence with the order identifier of the target face-to-face interview order; The method further comprises: In response to an interview information viewing operation for the target interview order, obtaining the order identifier of the interview order; According to the order identifier, the video call information of the target interview order is queried.

7. A remote interview device, characterized in that: include: An extension number determining unit, configured to determine a temporary extension number of an interview service person for a target interview order in response to an interview request from an interview customer for the target interview order; A call connection establishing unit, configured to establish a video call connection between the interview customer and the interview service personnel based on the temporary extension number; a video call unit configured to, when the interview customer and the interview service personnel have a video call, perform interview compliance identification on the interview customer and the interview service personnel based on video call information during the video call, obtain an interview compliance identification result, and record the video call information; a call connection maintaining unit, configured to maintain the video call connection if the interview compliance identification result is that the interview is compliant; a call connection disconnection unit, configured to disconnect the video call connection in response to a call disconnection operation by at least one of the interview customer and the interview service personnel; An order subsequent processing unit, configured to trigger an order processing system to perform subsequent processing on the target face-to-face order based on the video call information; The device is further configured to: after the video call connection between the interview service personnel and the interview customer is disconnected, the temporary extension number is recycled into the diversity number resource set; If the interview service personnel needs to interview the interview customer again, a new temporary extension number is allocated to the interview service personnel; The video call information includes voice information, and the video call unit is further configured to: performing content compliance identification on the content of the interview between the interview client and the interview service personnel in the voice information according to the voice information during the video call, and obtaining a content compliance authentication result of the interview between the interview client and the interview service personnel; Based on the content compliance authentication result, the interview compliance identification result is determined.

8. An electronic device, characterized in that: The system comprises a memory and a processor; the memory stores an application program, and the processor is configured to run the application program in the memory to execute the steps of the remote interview method according to any one of claims 1 to 6.

9. A computer-readable storage medium, characterized in that The computer-readable storage medium stores a plurality of instructions, and the instructions are suitable for being loaded by a processor to execute the steps of the remote interview method according to any one of claims 1 to 6.

10. A computer program product comprising a computer program or instructions, characterized in that When the computer program or instructions are executed by a processor, the steps of the remote interview method according to any one of claims 1 to 6 are implemented.

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