Business standard management file processing method and device, electronic equipment and medium

Abstract

The application provides a business standard management file processing method and device, electronic equipment and medium. The application aims to provide a business standard management file processing method and device, electronic equipment and medium. The processing method comprises the following steps: for a target business standard management file uploaded by an administrator client, binding at least one dimension target business label to the standard management file; obtaining an audit management result and a training test result matched with the target business label of a target store; when it is judged according to the audit management result and the training test result that the standard management file meets a preset modification condition, sending a first modification notification for the standard management file to the administrator client, thereby comprehensively analyzing multiple scenes, positioning problems comprehensively, finding out the source of the problems, and giving a modification notification for the business standard management file.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of computers, in particular to a business standard management file processing method and device, electronic equipment and medium. BACKGROUND

[0002] In the development process of a chain brand, with the increase in the number of stores, the requirement for uniform standards in product, service, etc. is gradually intensified. From the perspective of consumers, uniform standards mean that the standards for products and services are completely consistent in any store under the chain brand. What are uniform standards? The quality of the products purchased (including taste, appearance, serving time, etc.), the service experienced, and the corporate culture felt are all at the same level. To achieve this goal, the brand will develop uniform business standard management files according to the operation strategy, and implement them in the front line of numerous stores through training, examination, store inspection, etc. and achievement acceptance. However, the implementation effect of the developed business standard management files in various stores is not necessarily ideal. In fact, it is necessary to comprehensively judge the actual implementation effect of the brand uniform standards and find out the root cause of the poor implementation effect, and continuously optimize the business standard management files. However, during the review, it is not possible to comprehensively analyze multiple scenes and locate the problem, so it is not possible to find the source of the problem and give accurate and reasonable optimization suggestions. SUMMARY

[0003] Therefore, the purpose of the present application is to provide a business standard management file processing method and device, electronic equipment and medium, which can comprehensively analyze multiple scenes and locate the problem during the review, find the source of the problem, and give modification notifications and reasonable optimization suggestions for the business standard management file.

[0004] The business standard management file processing method provided by the present application is applied to a server, and the processing method comprises the following steps:

[0005] In response to receiving a target business standard management file uploaded by an administrator client, binding at least one dimension of a target business tag to the standard management file;

[0006] Obtaining an audit management result and a training test result of a target store matched with the target business tag;

[0007] When it is judged according to the audit management result and the training test result that the standard management file meets a preset modification condition, a first modification notification for the standard management file is sent to the administrator client.

[0008] In some embodiments, the business standard management file processing method, the audit management result is generated by auditing the audit management object in the target store; the training test result is generated by testing the employee training test questions according to the standard management file; before obtaining the audit management result and the training test result of the target store matched with the target business label, the method further comprises:

[0009] Binding at least one dimension of the target business label to the audit management object and the training test question of the store respectively;

[0010] Obtaining the audit management result and the training test result of the target store matched with the target business label, comprising:

[0011] Obtaining the audit result of the audit management object in the target store matched with the target business label as the audit management result, and obtaining the test result of the training test question in the target store matched with the target business label as the training test result.

[0012] In some embodiments, the business standard management file processing method, the audit management result is generated by auditing the audit management object in the target store; the training test result is generated by testing the employee training test questions according to the standard management file; before obtaining the audit management result and the training test result of the target store matched with the target business label, the method further comprises:

[0013] Judging whether the score of the audit management result meets the preset audit score threshold to obtain a first judgment result;

[0014] Judging whether the score of the training test result meets the preset test score threshold to obtain a second judgment result;

[0015] If the first judgment result is no and the second judgment result is yes, it is determined that the standard management file meets the preset modification condition.

[0016] In some embodiments, the business standard management file processing method, when the standard management file binds multiple dimensions of target business labels, obtaining the audit management result and the training test result of the target store matched with the target business label, comprising:

[0017] Determining the target business label corresponding to the target dimension to be evaluated in the target store;

[0018] Based on the target business label corresponding to the target dimension, obtaining the audit management result and the training test result of the target store matched with the target dimension.

[0019] In some embodiments, the business standard management file processing method, after obtaining the audit management result and the training test result of the target store matched with the target business label, the method further comprises:

[0020] acquire a target standard management item in the standard management file that matches a target business tag corresponding to the target dimension;

[0021] Correspondingly, the first modification notification for the standard management file is sent to the administrator client, including:

[0022] The first modification notification for the target standard management item is sent to the administrator client.

[0023] In some embodiments, the method for processing the business standard management file further includes, after the first modification notification for the standard management file is sent to the administrator client:

[0024] For the modified standard management file of the target business uploaded by the administrator client, the target business tag of the modified standard management file is updated;

[0025] For the training plan file of the target business uploaded by the administrator client, the target business tag of at least one dimension is bound to the training plan file;

[0026] The audit management result and the training test result of the target store matching the target business tag of at least part of the dimensions are re-acquired;

[0027] When it is determined according to the re-acquired audit management result and the training test result that the training plan file meets the preset modification condition, a second modification notification for the training plan file of the target store is sent to the administrator client.

[0028] In some embodiments, the method for processing the business standard management file includes:

[0029] It is determined whether the score of the re-acquired audit management result meets a preset audit score threshold to obtain a first determination result;

[0030] It is determined whether the score of the re-acquired training test result meets a preset audit score threshold to obtain a second determination result;

[0031] If the first determination result is no and the second determination result is yes, it is determined that the training plan file meets the preset modification condition.

[0032] In some embodiments, a processing device for a business standard management file is also provided, which is applied to a server and includes:

[0033] The first binding module is configured to bind, for the standard management file of the target business received by the administrator client, the target business tag of at least one dimension to the standard management file.

[0034] The first obtaining module is configured to obtain an audit management result and a training test result of a target store matched with the target business tag.

[0035] The sending module is configured to send a first modification notification of the standard management file to the administrator client when it is determined that the standard management file meets the preset modification condition according to the audit management result and the training test result.

[0036] In some embodiments, an electronic device is also provided, which includes a processor, a memory and a bus, the memory stores machine readable instructions executable by the processor, when the electronic device is running, the processor and the memory communicate through the bus, and the machine readable instructions are executed by the processor to perform the steps of the business standard management file processing method.

[0037] In some embodiments, a computer readable storage medium is also provided, which stores a computer program, and the computer program is executed by the processor to perform the steps of the business standard management file processing method.

[0038] The embodiments of the present application provide a business standard management file processing method, device, electronic device and medium, the processing method binds at least one target business tag of a dimension to a standard management file of a target business received by an administrator client, obtains an audit management result and a training test result of a target store matched with the target business tag, sends a first modification notification of the standard management file to the administrator client when it is determined that the standard management file meets a preset modification condition according to the audit management result and the training test result. In this way, the target business tag is used in different departments and different business processes of the business standard management file, the training test result and the audit management result, the business standard management file, the audit management result and the training test result are associated through the target business tag, the business processes of each department maintain independent properties, while complementing each other, the department cooperation efficiency is improved, the standard uniformity problem in the standard landing of the franchise store is positioned more comprehensively through the multi-scene comprehensive analysis of the business processes of each department, the user is helped to understand the source of the problem, and optimization suggestions are given. BRIEF DESCRIPTION OF DRAWINGS

[0039] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the following will briefly introduce the drawings needed in the embodiments. It should be understood that the following drawings only show some embodiments of the present application, and therefore should not be regarded as a limitation on the scope. For those skilled in the art, other related drawings can also be obtained without creative labor.

[0040] Figure 1 A flow chart of a processing method of a business standard management file according to an embodiment of the present application is shown;

[0041] Figure 2 A flow chart of a method of obtaining an audit management result and a training test result of a target business label of a target store according to an embodiment of the present application is shown;

[0042] Figure 3 A flow chart of a method of judging whether the standard management file meets a preset modification condition according to the audit management result and the training test result according to an embodiment of the present application is shown;

[0043] Figure 4 A flow chart of another processing method of a business standard management file according to an embodiment of the present application is shown;

[0044] Figure 5 A structural schematic diagram of a processing device of a business standard management file according to an embodiment of the present application is shown;

[0045] Figure 6 A structural schematic diagram of an electronic device according to an embodiment of the present application is shown. DETAILED DESCRIPTION

[0046] To make the objectives, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be described clearly and completely below with reference to the drawings in the embodiments of the present application. It should be understood that the drawings in the present application only serve the purpose of description and illustration, and are not used to limit the scope of protection of the present application. In addition, it should be understood that the schematic drawings are not drawn according to the actual proportions. The flow charts show the operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow charts can not be implemented in sequence, and the steps without logical context relationship can be reversed in sequence or implemented simultaneously. In addition, one or more other operations can be added to the flow chart or removed from the flow chart under the guidance of the content of the present application by those skilled in the art.

[0047] In addition, the described embodiments are only some of the embodiments of the present application, not all the embodiments. The components of the embodiments of the present application described and shown in the drawings herein can be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the present application provided in the drawings is not intended to limit the scope of the claimed present application, but only represents selected embodiments of the present application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without creative labor are within the scope of protection of the present application.

[0048] It should be noted that the term "comprising" will be used in the embodiments of the present application to indicate the presence of the stated features but not to exclude additional features.

[0049] In the development process of a chain brand, with the increase in the number of stores, the requirement for uniform standards of products, services and the like is gradually intensified. From the perspective of consumers, uniform standards mean that the standards of products, services and the like are completely consistent no matter which store of the chain brand is visited. What are uniform standards? The quality of the purchased products (including taste, appearance, serving time and the like), the experienced services and the perceived corporate culture are all at the same level. To achieve such a goal, the brand will develop uniform business standard management files according to the operation strategy, and implement them in the front line of numerous stores and accept the results through training and teaching, examination, store inspection and the like. However, the implementation effect of the developed business standard management files in each store is not necessarily ideal. In fact, the actual implementation effect of the brand uniform standards and the root of the poor implementation effect need to be comprehensively judged, and the business standard management files need to be continuously optimized to achieve the implementation of the business standard management files.

[0050] To serve the uniform standard implementation of the business standard management files, the mainstream scheme at present is that the brand headquarters develops business standard management files, the training department develops training plan files (such as making course teaching videos, examination plans) according to the standards, and the training plan files are issued to the corresponding personnel of the stores for learning and examination. Finally, the learning situation of the stores for the standards is determined through the examination. Then, the inspection department checks the actual situation of the stores through on-site or remote inspection, scores, creates problems and issues a series of processes to the stores for rectification to accept the implementation of the stores for the standards. The above realizes a complete process of standard implementation. In summary, it is that the headquarters develops business standard management files, the training department develops training learning plans and conducts tests, and the inspection department conducts acceptance of the implementation results.

[0051] The prior art schemes realize the business process closed loop of the training department and the business process closed loop of the store inspection, but actually, the learning situation obtained through the training department or the actual implementation situation of the stores obtained through the inspection department cannot comprehensively judge the actual implementation effect of the brand uniform standards and the root of the poor implementation effect. The following situations often occur: 1) the training effect is good, but there are still many problems found by the store inspection; 2) the standard is too ideal, and the efficiency is too low to meet the actual needs of the stores when executed by the front line; 3) the headquarters finds that the implementation effect is not good, but does not know where the problem is.

[0052] Based on this, the embodiment of the application provides a business standard management file processing method, device, electronic equipment and medium. The processing method binds at least one dimension target business label to the target business standard management file uploaded by the administrator client. The target store and the audit management result and the training test result matched with the target business label are obtained. When it is judged that the standard management file meets the preset modification condition according to the audit management result and the training test result, the first modification notification for the standard management file is sent to the administrator client. In this way, the target business label is used in the business standard management file, the training test result and the audit management result in different departments and different business processes. The business standard management file, the audit management result and the training test result are associated through the target business label, so that the business processes of each department maintain independent properties, and at the same time, complement each other, improve the department cooperation efficiency, and make comprehensive analysis of the business processes of each department in multiple scenes, more comprehensively locate the standard uniform problem in the standard landing of the franchise store, help users to find out the source of the problem, and give optimization suggestions.

[0053] Please refer to Figure 1 , Figure 1 The flowchart of the business standard management file processing method is shown. Specifically, the business standard management file processing method comprises the following steps S101-S103.

[0054] S101, for the target business standard management file uploaded by the administrator client, at least one dimension target business label is bound to the standard management file.

[0055] S102, the target store and the audit management result and the training test result matched with the target business label are obtained.

[0056] S103, when it is judged that the standard management file meets the preset modification condition according to the audit management result and the training test result, the first modification notification for the standard management file is sent to the administrator client.

[0057] The processing method binds at least one target business label of a dimension to a standard management file of a target business received by an administrator client uploading the standard management file; obtains an audit management result and a training test result of a target store matched with the target business label; when it is judged according to the audit management result and the training test result that the standard management file meets a preset modification condition, sends a first modification notification for the standard management file to the administrator client; in this way, through the target business label system, the business standard management file, the training test result and the audit management result are used in different departments and different business processes, and are associated by the target business label, so that the business processes of each department maintain independent properties, while complementing each other, improve the cooperation efficiency of departments, and more comprehensively locate the standard unification problem in the standard landing of a franchise store through multi-scene comprehensive analysis of the business processes of each department, help users to understand the source of the problem, and give optimization suggestions.

[0058] In the step S101, at least one target business label of a dimension is bound to a standard management file of a target business received by an administrator client uploading the standard management file.

[0059] Here, the standard management file of the target business is the unified standard of a chain brand, and exemplarily includes a standard management file in aspects of product quality (including taste, shape, serving time, etc.), experienced service, and felt corporate culture.

[0060] The standard management file can also be called an SOP (Standard Operation Procedure) file.

[0061] The standard management file includes a plurality of dimensions of standard management items, for example, the standard management file includes a file dimension, and the file dimension includes three first-level dimensions of product, service and corporate culture; each first-level dimension further includes a plurality of second-level dimensions, for example, the product dimension includes a taste dimension, a shape dimension and a serving time dimension; the service dimension includes an attitude dimension and a hygiene dimension; and each second-level dimension can further include a third-level dimension, for example, the taste dimension includes a dimension of dish A and a dimension of beverage B.

[0062] The target business label includes multiple dimensions according to different classification standards; the multiple dimensions belong to different levels, and each level includes at least one dimension. The dimensions of the target business label correspond to the dimensions of the standard management item. For example, the target business label also includes a file dimension, such as a spring version standard management file, a summer version standard management file, a first-tier city standard management file, a second-tier city standard management file, and the like. The file dimension includes three first-level dimensions of product, service, and enterprise culture, for example, the label of the product dimension is product; the label of the service dimension is service; each first-level dimension further includes multiple second-level dimensions, for example, the product dimension includes a taste dimension, an appearance dimension, and a delivery time dimension; the service dimension includes an attitude dimension and a hygiene dimension; and the like. Each second-level dimension can further include a third-level dimension, for example, the taste dimension includes a dish A dimension and a beverage B dimension.

[0063] Based on this, the target business label of at least one dimension is bound to the standard management file. For example, the business label of the content of the standard management file is bound to the spring version, the summer version, the first-tier city, the second-tier city, and the like; the business label of the product label, the service label, and the enterprise culture label is bound to the standard management item corresponding to the product, the service, and the enterprise culture in the first-level dimension; and the business label of the taste label, the sweet label, and the salty label is bound to each standard management item in the product dimension, for example, the business label of dish A is bound to the standard management item corresponding to dish A in the taste dimension, and the business label of dish B is bound to the standard management item corresponding to dish B in the taste dimension.

[0064] In this way, the single standard management item in the standard management file can be bound to the business label of multiple dimensions or the business label of one dimension.

[0065] In the step S102, the audit management result and the training test result matched with the target business label of the target store are obtained.

[0066] In the processing method of the business standard management file, the audit management result is generated by auditing the audit management object in the target store; the training test result is generated by testing the training test questions of the standard management file on the staff; before obtaining the audit management result and the training test result matched with the target business label of the target store, the method further includes:

[0067] Binding at least one target business label of a dimension to the audit management object and the training test question of the store;

[0068] Obtaining the audit management result and the training test result matched with the target business label of the target store includes:

[0069] The audit results of the audit management objects in the target store that match the target business tag are obtained as the audit management results, and the test results of the training test questions in the target store that match the target business tag are obtained as the training test results.

[0070] Here, the target business tags bound to the audit management objects and training test questions of the stores belong to the same tag system as the target business tags bound to the standard management documents.

[0071] In other words, the dimensional division of the target business tags bound to the audit management objects and training test questions is the same as the dimensional division of the standard management documents; the audit management objects and training test questions, as well as the business tags bound to them, also include the document dimensions such as Spring Edition, Summer Edition, First-tier cities, and Second-tier cities; the first-level dimensions such as product, service, and corporate culture; then the product dimensions including taste, appearance, and serving time; the service dimensions including attitude and hygiene; and each second-level dimension can still include third-level dimensions, for example, the taste dimension includes: the dimension of dish A, the dimension of beverage B, etc.

[0072] The audit management results are generated from audits of audit management objects within the target store. For example, the audit management object is an audit question, such as: What is the actual meal preparation time? What is the service attitude level (A, B, C, D, etc.)? Auditors conduct audits of the target store based on these audit questions and fill in the audit management results for the audit management object.

[0073] In other words, the audit management object is associated with the audit management result; the target business tag bound to the audit management object also applies to the audit management result.

[0074] The training test results are generated by administering training test questions to employees based on the standard management documents. For example, for each question in the training test, the store needs to directly fill in the answer or select the correct option to determine the associated training test result. In this way, the target business tags bound to the training test questions also apply to the training test results.

[0075] Therefore, based on the target tag, it is possible to obtain audit management results and training test results that match the target business tag; for example, for the product tag, all audit management results and training test results that match the product tag can be filtered out; for the tag of product A, the audit management results and training test results that match product A can be filtered out; and all audit management results and training test results that match the tag of spring version can be filtered out.

[0076] In the embodiments of the present application, the standard management file, the audit management object and the training test question can be manually bound, or the target business label can be bound by keyword recognition through artificial intelligence, for example, a label binding model is trained, and at least one dimension of the target business label is bound to the standard management file, the audit management object and the training test question through the label binding model.

[0077] Based on this, please refer to Figure 2 , in the processing method of the business standard management file, when the standard management file binds a plurality of dimensions of target business labels, the audit management result and the training test result of the target store matching the target business label are obtained, including steps S201-S202;

[0078] S201, determining the target business label corresponding to the target dimension to be evaluated of the target store;

[0079] S202, based on the target business label corresponding to the target dimension, the audit management result and the training test result of the target store matching the target dimension are obtained.

[0080] For example, the target dimension can be a spring version dimension, a service dimension, and a product A dimension. Taking the spring version dimension as an example, according to the target business label "spring version" corresponding to the spring version dimension, all audit management results and training test results of the target store matching the spring version are filtered out.

[0081] In the embodiments of the present application, after obtaining the audit management result and the training test result of the target store matching the target business label, the method further comprises:

[0082] Obtaining the target standard management item in the standard management file matching the target business label corresponding to the target dimension.

[0083] Since the target business label is bound to at least part of the standard management items in the standard management file in the present application, the target standard management item corresponding to the target business label of the target dimension can be determined through the target business label. For example, the standard management file includes a spring version standard management file and a summer version standard management file; each version of the standard management file has three target standard management items of product, service and enterprise culture, a total of 40 items; the product involves 1-9 standard management items. Among them, standard management items 1-3 involve product A, standard management items 1, 4, 5, 6, 7 involve product B, and standard management items 1, 8, 9 involve product C.

[0084] If it is determined that the spring version label of the spring version of the dimension is determined, the corresponding target standard management item is the spring version, and all 40 standard management items are determined as target standard management items, that is, the spring version standard management file itself.

[0085] If it is determined that the target dimension is the dimension of product A, it is determined that the target standard management item matching the target dimension is standard management item 1-3; if it is determined that the target dimension is the dimension of product B, it is determined that the target standard management item matching the target dimension is standard management item 1, 4, 5, 6, and 7.

[0086] Correspondingly, the first modification notification for the standard management file is sent to the administrator client, including:

[0087] The first modification notification for the target standard management item is sent to the administrator client.

[0088] For example, if it is determined that the target dimension is the dimension of product A, it is determined that the target standard management item matching the target dimension is standard management item 1-3; the first modification notification for the target standard management item 1-3 is sent to the administrator client.

[0089] If it is determined that the target dimension is the dimension of product B, it is determined that the target standard management item matching the target dimension is standard management item 1, 4, 5, 6, and 7, and the first modification notification for the target standard management item 1, 4, 5, 6, and 7 is sent to the administrator client.

[0090] In this way, by the target business label of different dimensions, the target standard management item can be specifically positioned to the standard management item when performing multi-scene comprehensive analysis from the business processes of each department, so that specific analysis can be performed on a certain landing problem point, for example, product A has good sales in store A and poor sales in store B, the same product has different sales in different stores, which indicates that product A is not a problem, but the landing of the standard management item corresponding to product A may have a problem. Therefore, the landing of product A in store B can be analyzed alone, and it is determined whether the standard management item corresponding to product A needs to be modified, for example, a new standard management item is formulated for the store with poor landing effect.

[0091] Based on this, the embodiments of the present application can further analyze data of finer dimensions to determine which item in the standard management file is not landed in place, the training test result is seriously lost, and how the corresponding store is audited, so as to more specifically focus on and specify the modification scheme for the standard management file.

[0092] When the administrator client receives the first modification notification for the target standard management item, the target standard management item can be modified according to the first modification notification, without spending time to distinguish which standard management item in the standard management file has a problem.

[0093] In the step S103, when it is determined according to the audit management result and the training test result that the standard management file meets the preset modification condition, a first modification notification for the standard management file is sent to the administrator client.

[0094] Please refer to Figure 3 , the step S301-S303 of determining according to the audit management result and the training test result that the standard management file meets the preset modification condition are as follows:

[0095] S301, determining whether the score of the audit management result meets a preset audit score threshold to obtain a first determination result;

[0096] S302, determining whether the score of the training test result meets a preset test score threshold to obtain a second determination result;

[0097] S303, if the first determination result is no and the second determination result is yes, it is determined that the standard management file meets the preset modification condition.

[0098] That is, if the score of the training test result meets the preset test score threshold, it means that the training process is not a problem, but the score of the audit management result does not meet the preset audit score threshold, which means that the standard management file has problems and affects the landing. Therefore, it is determined that the standard management file meets the preset modification condition, and a first modification notification for the standard management file is sent to the administrator client.

[0099] Here, the score of the audit management result is determined based on the audit result of each audit management object; for example, when there are 10 audit management results, 6 of which are qualified and 4 of which are unqualified, it is determined that the score of the audit management result is 6.

[0100] In some embodiments, different audit management objects have different importance, so different audit management objects correspond to different weights, and the score of the audit management result is determined based on the audit result of the audit management object and the corresponding weight.

[0101] Here, the score of the training test question is determined based on the test result of each training test question; for example, when there are 10 training test questions, 6 of which are qualified and 4 of which are unqualified, it is determined that the score of the training test result is 6.

[0102] In some embodiments, different training test questions have different importance, so different training test questions correspond to different weights, and the score of the training test result is determined based on the test result of the training test question and the corresponding weight.

[0103] If the first determination result is yes and the second determination result is no, that is, if the score of the training test result does not meet the preset test score threshold, but the score of the audit management result meets the preset audit score threshold; or if the first determination result is no and the second determination result is no, it means that the score of the training test result does not meet the preset test score threshold, and the score of the audit management result does not meet the preset audit score threshold; it means that there is a problem in the training process, and the staff has not fully mastered the standard management file, and the store needs to be trained again.

[0104] If the first determination result is yes and the second determination result is yes, it means that the standard management file is in place and does not need to be modified again.

[0105] Please refer to Figure 4 In the embodiment of the present application, after the business standard management file processing method sends the first modification notification of the standard management file to the administrator client, the method further includes the following steps S401-S404:

[0106] S401, for the target business of the modified standard management file uploaded by the administrator client, update the target business tag of the modified standard management file;

[0107] S402, for the training plan file of the target business received by the administrator client, bind at least one dimension of the target business tag to the training plan file;

[0108] S403, reacquire the audit management result and the training test result of the target store matching at least part of the dimension of the target business tag;

[0109] S404, when it is determined that the training plan file meets the preset modification condition according to the reacquired audit management result and training test result, send a second modification notification of the training plan file of the target store to the administrator client.

[0110] Specifically, according to the audit management result and the training test result, it is determined that the training plan file meets the preset modification condition, which includes:

[0111] Determine whether the score of the reacquired audit management result meets the preset audit score threshold to obtain a first determination result;

[0112] Determine whether the score of the reacquired training test result meets the preset audit score threshold to obtain a second determination result;

[0113] If the first determination result is no and the second determination result is yes, it is determined that the training plan file meets the preset modification condition.

[0114] Herein, the target business label bound by the training plan file and the target business label bound by the standard management file belong to the same label system.

[0115] The training plan file includes the form, content, frequency, etc. of training.

[0116] If the score of the training test result meets the preset test score threshold after the standard management file is modified, but the score of the audit management result does not meet the preset audit score threshold, it indicates that the standard management file is less likely to have a problem, at this time, whether the training plan file has a problem is considered, for example, the form, content, frequency, etc. of training have a problem, and the training produces a "high score low ability" employee. In this case, the form, content, frequency of training can be adjusted, and more attention can be paid to landing training and practice.

[0117] In some embodiments, if the score of the training test result does not meet the preset test score threshold after the standard management file is modified, but the score of the audit management result meets the preset audit score threshold, the training is not ideal, but the store audit performs well. This situation may be less common in practice, but once it happens, on the one hand, the training of employees can be strengthened, and on the other hand, the authenticity of the store audit data can be focused on, such as whether the supervisor actually performed the audit work in the store, or the execution method of the audit task is not suitable and the store problems are not fully discovered.

[0118] Based on the same inventive concept, the embodiments of the present application also provide a business standard management file processing device corresponding to the business standard management file processing method. Since the principle of solving problems in the device of the embodiments of the present application is similar to the above-mentioned business standard management file processing method of the embodiments of the present application, the implementation of the device can be referred to the implementation of the method, and the repeated parts will not be described here.

[0119] Please refer to Figure 5 The embodiments of the present application provide a business standard management file processing device, applied to a server, the processing device comprises:

[0120] The first binding module 501 is configured to bind at least one target business label of a dimension to the standard management file of the target business received by the administrator client;

[0121] The first acquisition module 502 is configured to acquire the audit management result and the training test result of the target store matched with the target business label.

[0122] The sending module 503 is configured to send a first modification notification of the standard management file to the administrator client when it is determined that the standard management file meets the preset modification condition according to the audit management result and the training test result.

[0123] The embodiment of the application provides a processing device of a business standard management file, the processing device is used for binding at least one dimension target business label to a target business standard management file uploaded by an administrator client, obtaining an audit management result and a training test result of a target store matched with the target business label, and sending a first modification notification of the target business standard management file to the administrator client when it is judged that the target business standard management file meets preset modification conditions according to the audit management result and the training test result. In this way, the target business label is used in different departments and different business processes such as the business standard management file, the training test result and the audit management result, the business standard management file, the audit management result and the training test result are associated through the target business label, the business processes of the departments maintain independent properties, meanwhile, the departments complement each other, the cooperation efficiency of the departments is improved, the standard unification problem in the standard landing of the franchise store is positioned more comprehensively through multi-scene comprehensive analysis of the business processes of the departments, the user is helped to understand the source of the problem, and optimization suggestions are given.

[0124] In some embodiments, the processing device of the business standard management file, the audit management result is a result generated by auditing an audit management object in a target store; the training test result is a result generated by testing a training test question of the standard management file to an employee; and the processing device further comprises:

[0125] A second binding module is configured to bind at least one dimension target business label to an audit management object and a training test question of a store respectively before obtaining the audit management result and the training test result of the target store matched with the target business label.

[0126] The first obtaining module is specifically configured to:

[0127] obtain an audit result of an audit management object in the target store matched with the target business label as the audit management result, and obtain a test result of a training test question in the target store matched with the target business label as the training test result.

[0128] In some embodiments, the processing device of the business standard management file, the sending module is specifically configured to:

[0129] judge whether a score of the audit management result meets a preset audit score threshold to obtain a first judgment result;

[0130] determine whether the score of the training test result meets a preset test score threshold to obtain a second determination result;

[0131] If the first determination result is no and the second determination result is yes, it is determined that the standard management file meets a preset modification condition.

[0132] In some embodiments, in the business standard management file processing apparatus, when the standard management file binds a plurality of dimension target business tags, the module, in obtaining the audit management result and the training test result of the target store matching the target business tag, is specifically configured to:

[0133] determine a target business tag corresponding to a target dimension to be evaluated of the target store;

[0134] obtain the audit management result and the training test result of the target store matching the target dimension based on the target business tag corresponding to the target dimension.

[0135] In some embodiments, the business standard management file processing apparatus further includes:

[0136] The second obtaining module is configured to, after obtaining the audit management result and the training test result of the target store matching the target business tag, obtain a target standard management item in the standard management file matching the target business tag corresponding to the target dimension.

[0137] Correspondingly, the first modification notification for the standard management file is sent to the administrator client, including:

[0138] The first modification notification for the target standard management item is sent to the administrator client.

[0139] In some embodiments, the business standard management file processing apparatus further includes:

[0140] The updating module is configured to, after the first modification notification for the standard management file is sent to the administrator client, update a target business tag of a modified standard management file of a target business uploaded by the administrator client based on the modified standard management file.

[0141] The training plan file of the target business uploaded by the administrator client is bound with at least one dimension target business tag.

[0142] The audit management result and the training test result of the target store matching the at least part of the dimension target business tag are re-obtained.

[0143] When it is determined according to the re-acquired audit management result and the training test result that the training plan file meets the preset modification condition, a second modification notification of the training plan file of the target store is sent to the administrator client.

[0144] In some embodiments, the sending module is specifically configured to:

[0145] determine whether the score of the re-acquired audit management result meets a preset audit score threshold, to obtain a first determination result;

[0146] determine whether the score of the re-acquired training test result meets a preset audit score threshold, to obtain a second determination result;

[0147] if the first determination result is no and the second determination result is yes, it is determined that the training plan file meets the preset modification condition.

[0148] Based on the same inventive concept, the embodiments of the present application also provide an electronic device corresponding to the business standard management file processing method. Since the principle of solving problems in the electronic device of the embodiments of the present application is similar to the business standard management file processing method described above, the implementation of the electronic device can be referred to the implementation of the method, and the repeated parts will not be described here.

[0149] Please refer to Figure 6 , Figure 6 The structure of the electronic device is shown in the schematic diagram, specifically, the electronic device 600 includes a processor 602, a memory 601 and a bus, the memory 601 stores machine readable instructions executable by the processor 602, when the electronic device 600 runs, the processor 602 and the memory 601 communicate through the bus, the machine readable instructions are executed by the processor 602 to execute the steps of the business standard management file processing method.

[0150] Based on the same inventive concept, the embodiments of the present application also provide a business standard management file computer readable storage medium corresponding to the business standard management file processing method. Since the principle of solving problems in the computer readable storage medium of the embodiments of the present application is similar to the business standard management file processing method described above, the implementation of the computer readable storage medium can be referred to the implementation of the method, and the repeated parts will not be described here.

[0151] A computer readable storage medium, the computer readable storage medium stores a computer program, the computer program is run by a processor to execute the steps of the business standard management file processing method.

[0152] Those skilled in the art can clearly understand that, for the convenience and brevity of the description, the specific working process of the system and the device described above can refer to the corresponding process in the method embodiment, and will not be repeated in the present application. In the several embodiments provided in the present application, it should be understood that the disclosed system, device and method can be implemented by other means. The above-described device embodiments are only schematic, for example, the division of the modules is only a logical function division, and the actual implementation can have another division manner, for example, a plurality of modules or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the coupling or direct coupling or communication connection between the shown or discussed mutual elements can be indirect coupling or communication connection through some communication interface, device or module, which can be electrical, mechanical or other forms.

[0153] The modules described as separate components can or can not be physically separated, and the components shown as modules can or can not be physical units, i.e. can be located in one place or distributed to multiple network units. Some or all units can be selected according to actual needs to achieve the purpose of the embodiment.

[0154] In addition, the functional units in each embodiment of the present application can be integrated in one processing unit, or each unit can be physically present separately, or two or more units can be integrated in one unit.

[0155] If the functions are realized in the form of software function units and sold or used as independent products, they can be stored in a non-volatile computer readable storage medium executable by a processor. Based on this understanding, the technical solutions of the present application essentially or the parts that contribute to the prior art or parts of the technical solutions can be embodied in the form of software products. The computer software product is stored in a storage medium, including a plurality of instructions for causing a computer device (which can be a personal computer, a platform server, or a network device, etc.) to execute all or part of the steps of the method described in each embodiment of the present application. The foregoing storage medium includes: U disk, mobile hard disk, ROM, RAM, magnetic disk or optical disk and various program code storage media.

[0156] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto, any person skilled in the art can easily think of changes or replacements within the technical range disclosed in the present application, which should be covered within the protection scope of the present application. Therefore, the protection scope of the present application should be subject to the protection scope of the claims.

Claims

1. A method for processing business standard management documents, characterized in that, Applied to a server, the processing method includes: For a standard management file of a target business uploaded by an administrator client, bind at least one dimension of the target business tag to the standard management file. Obtain the audit and management results and training and test results of the target stores that match the target business tags; When the standard management document is determined to meet the preset modification conditions based on the audit management results and training test results, a first modification notification for the standard management document is sent to the administrator client. When the standard management document is bound to target business tags of multiple dimensions, the audit management results and training test results of the target stores matching the target business tags are obtained, including: Determine the target business tags corresponding to the target dimensions to be evaluated for the target stores; Based on the target business tags corresponding to the target dimensions, obtain the audit management results and training test results of the target stores that match the target dimensions.

2. The method for processing business standard management documents according to claim 1, characterized in that, The audit management results are generated by auditing the audit management objects in the target stores; the training and test results are generated by testing employees with training and test questions based on the standard management documents. Before obtaining the audit management results and training test results of the target store matching the target business tag, the method further includes: Each store's audit management targets and training test questions are each bound to at least one dimension of target business tags; Obtain the audit management results and training test results of the target stores that match the target business tags, including: The audit results of the audit management objects in the target store that match the target business tag are obtained as the audit management results, and the test results of the training test questions in the target store that match the target business tag are obtained as the training test results.

3. The method for processing business standard management documents according to claim 1, characterized in that, The step of determining whether the standard management document meets the preset modification conditions based on the audit management results and training test results includes: Determine whether the score of the audit management result meets the preset audit score threshold to obtain the first judgment result; Determine whether the score of the training test results meets the preset test score threshold to obtain a second determination result; If the first judgment result is negative and the second judgment result is positive, then the standard management document is determined to meet the preset modification conditions.

4. The method for processing business standard management documents according to claim 1, characterized in that, After obtaining the audit management results and training test results of the target stores matching the target business tags, the method further includes: Retrieve the target standard management items in the standard management file that match the target business tags corresponding to the target dimension; Accordingly, a first modification notification for the standard management file is sent to the administrator client, including: Send a first modification notification for the target standard management item to the administrator client.

5. The method for processing business standard management documents according to claim 1, characterized in that, After sending a first modification notification for a standard management file to the administrator client, the method further includes: For the modified standard management file containing the target business uploaded by the administrator client, update the target business tag in the modified standard management file; For the training plan file of the target business uploaded by the administrator client, bind at least one dimension of the target business tag to the training plan file; Reacquire the audit and management results and training and test results of the target stores that match at least some dimensions of the target business tags; When the training plan document meets the preset modification conditions based on the re-acquired audit management results and training test results, a second modification notification for the training plan document of the target store is sent to the administrator client.

6. The method for processing business standard management documents according to claim 5, characterized in that, Based on the audit management results and training test results, the training plan document is determined to meet the preset modification conditions, including: Determine whether the score of the re-acquired audit management result meets the preset audit score threshold to obtain the first determination result; Determine whether the score of the reacquired training test results meets the preset audit score threshold to obtain a second determination result; If the first judgment result is negative and the second judgment result is positive, then the training plan document is determined to meet the preset modification conditions.

7. A processing device for business standard management documents, characterized in that, Applied to a server, the processing device includes: The first binding module is used to bind at least one dimension of target business tags to the standard management file of the target business that is received from the administrator client and uploaded by the administrator client. The first acquisition module is used to acquire the audit management results and training test results of the target store matching the target business tag; The sending module is used to send a first modification notification for the standard management document to the administrator client when the standard management document is determined to meet the preset modification conditions based on the audit management results and training test results. When the standard management document is bound to target business tags of multiple dimensions, the audit management results and training test results of the target stores matching the target business tags are obtained, including: Determine the target business tags corresponding to the target dimensions to be evaluated for the target stores; Based on the target business tags corresponding to the target dimensions, obtain the audit management results and training test results of the target stores that match the target dimensions.

8. An electronic device, characterized in that, include: The device includes a processor, a memory, and a bus. The memory stores machine-readable instructions executable by the processor. When the electronic device is running, the processor communicates with the memory via the bus. When the machine-readable instructions are executed by the processor, they perform the steps of the processing method for business standard management documents as described in any one of claims 1 to 6.

9. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores a computer program that, when executed by a processor, performs the steps of the processing method for business standard management documents as described in any one of claims 1 to 6.

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