Business information processing method and device, computer device, medium and program product

Abstract

The application relates to a service information processing method and device, computer equipment, a storage medium and a computer program product. The method comprises the following steps: receiving a service information set sent by a terminal, different service information sets being obtained through different interactive pages; sending the service information set to a service processing server, and receiving a current service processing result fed back by the service processing server; determining a current service information set corresponding to the current service processing result, and feeding back response information to the terminal based on the current service processing result and the determined current service information set, the response information being used for instructing the terminal to display different interactive pages. The method can save information collection time.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of data processing, and in particular to a business information processing method and device, computer equipment, a storage medium, and a computer program product. BACKGROUND

[0002] With the development of computer technology, business processing is performed on a computer, which greatly shortens the user's business processing time.

[0003] In the traditional technology, the application mode of a credit card is a front-end one-way marketing mode, that is, a client submits all information to a background, the background queries corresponding third-party information according to the information submitted by the user, and then determines whether the credit card can be applied for according to the third-party information.

[0004] However, the current interaction mode needs to collect a large amount of user information, and the business processing is performed only after the user inputs a large amount of user information, which consumes a large amount of time in the user information collection stage. SUMMARY

[0005] Therefore, it is necessary to provide a business information processing method and device, computer equipment, a computer readable storage medium, and a computer program product capable of saving information collection time in view of the above technical problems.

[0006] In a first aspect, the present application provides a business information processing method applied to an intermediate server, and the method comprises the following steps.

[0007] Receiving a business information set sent by a terminal, different business information sets being obtained through different interaction pages;

[0008] Sending the business information set to a business processing server, and receiving a current business processing result fed back by the business processing server;

[0009] Determining a current business information set corresponding to the current business processing result, and feeding back response information to the terminal based on the current business processing result and the determined current business information set, the response information being used to instruct the terminal to display different interaction pages.

[0010] In one of the embodiments, the business information set comprises sequence information, the sequence information being determined according to the difficulty of filling the business information set and / or the complexity of business processing of the business processing server.

[0011] In one of the embodiments, the feeding back of the response information to the terminal based on the current business processing result and the determined current business information set comprises:

[0012] acquire sequence information of the determined current service information set;

[0013] when the sequence information indicates that the current service information set is a historical service information set, and the current service processing result is rejection, send response information of displaying a unified page to the terminal;

[0014] when the sequence information indicates that the current service information set is a latest service information set, and the current service processing result is rejection, send response information of displaying a unified page to the terminal;

[0015] when the service processing result is approval, and historical service processing results corresponding to historical service information sets are all approval, send response information of displaying a next interactive page to the terminal.

[0016] In one embodiment, the service information set includes a basic information set, a work and life information set, and a related information set.

[0017] In one embodiment, the method further includes:

[0018] when the service information set is all collected, and service processing results corresponding to the service information set are all approval, generate a service application request;

[0019] perform service processing based on the service application request.

[0020] In a second aspect, the application further provides a service information processing method, applied to a terminal, the method further includes:

[0021] collect service information sets through a current interactive page, and send the service information sets to an intermediate server;

[0022] receive response information fed back by the intermediate server;

[0023] display an interactive page corresponding to the response information.

[0024] In a third aspect, the application further provides a service information processing device, the device includes:

[0025] a first receiving module, configured to receive service information sets sent by a terminal, different service information sets are acquired through different interactive pages;

[0026] a sending module, configured to send the service information sets to a service processing server, and receive a current service processing result fed back by the service processing server;

[0027] The response information determination module is configured to determine a current service information set corresponding to the current service processing result, and feed back response information to the terminal based on the current service processing result and the determined current service information set, where the response information is used to instruct the terminal to display different interactive pages.

[0028] In a fourth aspect, the present application provides a computer device, comprising a memory and a processor, wherein the memory stores a computer program, and the processor implements the steps of the method in any one of the above embodiments when executing the computer program.

[0029] In a fifth aspect, the present application provides a computer readable storage medium, which stores a computer program, and the computer program implements the steps of the method in any one of the above embodiments when executed by a processor.

[0030] In a sixth aspect, the present application provides a computer program product, comprising a computer program, and the computer program implements the steps of the method in any one of the above embodiments when executed by a processor.

[0031] The above service information processing method, device, computer device, storage medium and computer program product can collect different service information sets through different interactive pages, so that the service processing server determines the current service processing result corresponding to the different service information sets, feeds back response information to the terminal based on the current service processing result and the determined current service information set, and the terminal displays different interactive pages according to the response information, so that the interactive page to be displayed subsequently can be determined based on the service processing result of the service information set collected previously, and the collection of the service information set can be adjusted in real time according to the service processing result, in particular, when the service processing of the user does not meet the requirements, the collection of all service information is not required, and the information collection time is saved. BRIEF DESCRIPTION OF DRAWINGS

[0032] Figure 1 An application environment diagram of the service information processing method in one embodiment;

[0033] Figure 2 A flowchart of the service information processing method in one embodiment;

[0034] Figure 3 An interactive page diagram of the basic information set in one embodiment;

[0035] Figure 4 An interactive page diagram of the work and life information set in one embodiment;

[0036] Figure 5 An interactive page diagram of the association information set in one embodiment;

[0037] Figure 6 a flowchart of a service information processing method in another embodiment;

[0038] Figure 7 a structural block diagram of a service information processing device in an embodiment;

[0039] Figure 8 a structural block diagram of a service information processing device in another embodiment;

[0040] Figure 9 an internal structural diagram of a computer device in an embodiment;

[0041] Figure 10 an internal structural diagram of a computer device in another embodiment. DETAILED DESCRIPTION

[0042] In order to make the purposes, technical solutions and advantages of the present application clearer, the present application is further described in detail below with reference to the drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and not intended to limit the present application.

[0043] The service information processing method provided by the embodiments of the present application can be applied in an application environment as shown in Figure 1 The terminal 102 communicates with the intermediate server 104 through the network, and the intermediate server 104 communicates with the service processing server 106. The data storage system can store the data required to be processed by the intermediate server 104 or the service processing server 106. The data storage system can be integrated on the intermediate server 104 or the service processing server 106, or can be placed on the cloud or other network servers.

[0044] The terminal 102 can display different interaction pages in turn, so as to receive different service information sets through the interaction pages. In this way, different service information sets are obtained through different interaction pages. The terminal 102 sends the obtained service information sets to the intermediate server 104. The intermediate server 104 obtains the service information sets sent by the terminal, stores the service information sets, and then sends the stored service information sets to the service processing server 106. The service processing server 106 can perform service processing based on the service information sets, obtain a current service processing result, and feed back the current service processing result to the intermediate server 104. In this way, the intermediate server 104 can determine the current service information set corresponding to the current service processing result, and feed back response information to the terminal 102 based on the current service processing result and the determined current service information set. Thus, the terminal 102 displays different interaction pages based on the response information.

[0045] The business information processing method collects different business information sets through different interactive pages, so that the business processing server determines a current business processing result corresponding to the different business information sets, and feeds back response information to the terminal based on the current business processing result and the determined current business information set, so that the terminal displays different interactive pages according to the response information. In this way, the interactive page to be displayed subsequently can be determined based on the business processing result of the business information set collected previously, so that the collection of the business information set can be adjusted in real time according to the business processing result. In particular, when the business processing of the user does not meet the requirements, it is not necessary to collect all the business information, thereby saving the information collection time.

[0046] The terminal 102 can be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, Internet of Things devices, and portable wearable devices. The Internet of Things device can be a smart speaker, a smart television, a smart air conditioner, a smart vehicle-mounted device, etc. The portable wearable device can be a smart watch, a smart bracelet, a head-mounted device, etc. The intermediate server 104 and the business processing server 106 can be implemented by an independent server or a server cluster composed of multiple servers.

[0047] In one embodiment, as shown in Figure 2 , a business information processing method is provided. The method is applied to the intermediate server in Figure 1 for example, and includes the following

[0048] steps:

[0049] S202: Receive the business information set sent by the terminal. Different business information sets are obtained through different interactive pages.

[0050] Specifically, the business information set refers to the relevant business information of the user, which can include a basic information set, a work and life information set, and an associated information set. The basic information set can include name, age, phone number, ID number, etc. The work and life information set can include work information, industry category, and marital status. The associated information set can include home address, unit address, and contact person, etc. The above business information sets are obtained through different interactive pages.

[0051] Optionally, different interactive pages have a specific order, and thus the business information sets are collected in a certain sequence. That is, the business information sets include sequential information, which is determined based on the ease of filling out the business information sets and / or the complexity of the business processing by the business processing server. The ease of filling out the business information sets refers to the time it takes for the user to input the corresponding data into the terminal. When the time taken is shorter, the business information sets are easier to fill out, and therefore, these business information sets are displayed earlier, meaning the corresponding interactive pages are shown first. When the time taken is longer, the business information sets are more complex to fill out, and therefore, these business information sets are displayed later, meaning the corresponding interactive pages are shown later. In other embodiments, the order of business information sets can be determined based on the complexity of the business processing by the business processing server. For example, during business processing, the business processing server typically needs to query corresponding supplementary information based on these business information sets, and then perform business processing based on the business information sets and supplementary information to obtain the business processing result. This process takes a certain amount of time. When the time taken is short, the complexity of the business processing by the business processing server is low, so the order of this business information set is earlier, meaning the corresponding interactive page is displayed first. When the time taken is long, the complexity of the business processing by the business processing server is higher, so the order of this business information set is later, meaning the corresponding interactive page is displayed later.

[0052] For ease of understanding, combined with Figures 3 to 5 As shown, where Figure 3 This is a schematic diagram of an interactive page for a basic information set in one embodiment. Figure 4 This is a schematic diagram of an interactive page for a work-life information set in one embodiment. Figure 5 This is a schematic diagram of the interactive pages for the associated information set in one embodiment. The display of these three interactive pages has a specific order; for example, the basic information set is displayed in order of priority, followed by the work and life information set, which is then displayed in order of priority.

[0053] In this embodiment, the terminal first displays an interactive page for the basic information set. Then, the user enters basic information on the interactive page for the basic information set, including the customer's name, ID number, and mobile phone number, checks the authorization agreement, and clicks "Next" so that the terminal can display the corresponding next interactive page.

[0054] When the terminal determines that the next interactive page is an interactive page for the work and life information set, it continues to display the interactive page for the work and life information set, including work information, industry category, and marital status, and clicks "Next" so that the terminal can display the corresponding next interactive page.

[0055] Subsequently, the terminal continues to determine the next interactive page. If the next interactive page is an interactive page of the associated information set, the terminal continues to display the interactive page of the associated information set, including the home address, the unit address, the contact person, and the like, and clicks the "next step" to facilitate the terminal to display the final result of the corresponding business processing.

[0056] S204: The terminal sends the business information set to the business processing server and receives the current business processing result fed back by the business processing server.

[0057] Specifically, the current business processing result is obtained by the business processing server based on the business information set. Specifically, the terminal transmits the business information set filled by the customer to the intermediate server through an interface. The intermediate server stores the received business information set and then sends the business information set to the business processing server through an interface. Thus, the business processing server can query the third-party data based on the business information set and then process the business information set and the third-party data through a business processing engine to obtain the current business processing result. Subsequently, the intermediate server feeds back the current business processing result to the terminal.

[0058] S206: The intermediate server determines the current business information set corresponding to the current business processing result and feeds back response information to the terminal based on the current business processing result and the determined current business information set. The response information is used to instruct the terminal to display different interactive pages.

[0059] Specifically, due to the order of the business information set filled by the terminal and the length of time for processing the business information set by the business processing server, the current business processing result received by the intermediate server can be delayed. For example, the time for the business processing result corresponding to the first-stage basic information set to arrive at the intermediate server is later than the time for the business processing result corresponding to the second-stage work and life information set to arrive at the intermediate server, that is, the user has not received the business processing result of the current stage after clicking the next step. Therefore, in order to facilitate the intermediate server, the intermediate server determines the current business information set corresponding to the current business processing result, that is, determines the stage corresponding to the current business processing result. Subsequently, the intermediate server feeds back response information to the terminal based on the current business processing result and the determined current business information set. Thus, the terminal can display the corresponding interactive page based on the response information.

[0060] Thus, still taking the submission of the information of the above three stages as an example, the interface interaction involves three stages, the terminal, the intermediate server, and the business processing server. The request and the returned result of the three stages can not be in order and consistent. Therefore, in the process of interaction, various abnormal situations, such as timeout, first-in and then return, and the like, need to be considered. The intermediate server needs to determine in the middle to guarantee the correctness of the order and the result returned to the terminal, so as to facilitate the terminal to display the corresponding interactive page to facilitate the business processing.

[0061] The business information processing method collects different business information sets through different interactive pages, so that the business processing server determines a current business processing result corresponding to the different business information sets, and feeds back response information to the terminal based on the current business processing result and the determined current business information set, so that the terminal displays different interactive pages according to the response information, so that the interactive page to be displayed subsequently can be determined based on the business processing result of the previously collected business information set, so that the collection of the business information set can be adjusted in real time according to the business processing result, and in particular, when the business processing of the user does not meet the requirements, the entire business information set does not need to be collected, and the information collection time is saved.

[0062] In one of the embodiments, the feeding back of the response information to the terminal based on the current business processing result and the determined current business information set comprises: obtaining sequence information of the determined current business information set; when the sequence information indicates that the current business information set is a historical business information set and the current business processing result is rejection, sending response information for displaying a unified page to the terminal; when the sequence information indicates that the current business information set is a latest business information set and the current business processing result is rejection, sending response information for displaying a unified page to the terminal; and when the business processing result is approval and the historical business processing results corresponding to the historical business information sets are all approval, sending response information for displaying a next interactive page to the terminal.

[0063] Due to the sequence of the business information set filled by the terminal and the length of time for processing the business information set by the business processing server, the current business processing result received by the intermediate server can be delayed, so the intermediate server needs to determine the current business information set corresponding to the current business processing result and determine sequence information of the current business information set, wherein the sequence information of the current business information set is pre-set, that is, the sequence of the interactive page. For convenience, the intermediate server stores the business information set according to the sequence of the business information set, and optionally, each business information set corresponds to a unique identifier, so that the sequence information of the business information set can be determined according to the unique identifier.

[0064] The intermediate server determines the response information according to the sequence information of the business information set and the current business processing result. For example, if the current business processing result is rejection, the terminal displays a unified page to collect part of the user information. If the current business processing result is approval and the business processing result corresponding to the non-latest business information set, the terminal continues to display a next interactive page.

[0065] For convenience of understanding, the above three business information sets are still taken as an example for description:

[0066] The terminal first displays the interactive page of the basic information set, and then the user inputs the basic information on the interactive page of the basic information set, including the customer's name, ID number, mobile phone number, checks the authorization agreement, and clicks "next step". If the business processing result about the basic information set is received at this time, and the business processing result is agreed, the next interactive page, i.e., the interactive page of the work and life information set, is continuously displayed. If the business processing result about the basic information set is not received at this time, or the business processing result about the basic information set is refused, a unified page is displayed, a part of information is filled in through the unified page, and after "submit" is clicked, the entire business processing process is completed, and the information of the unified page will not be submitted to the intermediate server for processing, etc. The counter customer service can inform the user that the business is completed, and the subsequent notification can be waited for.

[0067] If the terminal judges that the next interactive page is the interactive page of the work and life information set, the interactive page of the work and life information set is continuously displayed, including work information, industry category, and marital status, etc., and "next step" is clicked. At this time, there are multiple situations: the first is that the business processing result of the basic information set is received, but the business processing result of the work and life information set is not received, and the business processing result of the basic information set is refused, and then the terminal displays the corresponding unified page. The second is that the business processing result of the basic information set is received, but the business processing result of the work and life information set is not received, and the business processing result of the basic information set is agreed, and then the terminal continuously displays the interactive page of the associated information set; the third is that the business processing result of the basic information set and the business processing result of the work and life information set are received, and the business processing result of the basic information set and the business processing result of the work and life information set are both agreed, and then the terminal continuously displays the interactive page of the associated information set; the fourth is that the business processing result of the basic information set and the business processing result of the work and life information set are received, and the business processing result of the basic information set is agreed, and the business processing result of the work and life information set is refused, and then the terminal displays the unified page.

[0068] After the user fills in the information on the interactive page of the associated information set, the information is submitted, and after submission, the selected information is provided for filling in the lower part. When the terminal transmits the associated information set to the intermediate server, the intermediate server transmits it to the business server, so that the business server performs third-party data query and strategy judgment in the third stage. If the customer's third-stage prediction result is refused, the customer's filling of the selected information has no system feedback, and is only saved to the database of the terminal. If the customer's third-stage prediction result is passed, the customer will be prompted with the predicted amount after filling in the selected information. The marketing personnel will receive the customer's prediction result in the three prediction stages, and decide whether to continue marketing to the current customer according to the customer's prediction result.

[0069] In the above embodiment, the application page design is optimized, and the user application authorization is arranged in front of the completion of the three elements, and then the rigid hard rejection rule is judged. For the pre-judgment rejection, the customer only needs to fill in other application information, that is, through a unified page, and the promoter can quickly end the marketing process, saving marketing time cost and gift cost. In addition, the multiple real-time interactions between the terminal and the server can improve the marketing efficiency of the front-line promoters. Not only can various inputs on the pre-judgment rejection of the customer be reduced, but for the pre-judgment passed customer, the marketing of high-yield products can be timely followed up according to the pre-judgment quota, targeted at the target customer, helping to improve the overall credit card business income. That is, through the customer filling in only part of the necessary information, a more accurate audit and pre-judgment can be performed, which is beneficial to the accurate marketing of the promoter.

[0070] In one of the embodiments, the business information processing method further includes: when the collection of the business information set is completed, and the business processing result corresponding to each business information set is approval, generating a business application request; and performing business processing based on the business application request.

[0071] Specifically, the business application request can be regarded as a processing request of the target business, for example, a credit card application request. If the business processing result corresponding to each business information set is approval, a business application request is generated, and business processing is performed based on the business application request, thereby facilitating business processing. If the business processing result corresponding to any business information set is rejection, the next business information set does not need to be acquired, and the business application request cannot be generated.

[0072] In the above embodiment, the terminal provides a plurality of interactive pages for the customer to fill in different personal information, and the intermediate server interacts with the business processing server. The business processing server performs pre-judgment and strategy judgment, and returns the pre-judgment result to the intermediate server. The intermediate server ensures the correctness of the order and result of the interaction obtained by the terminal, and the terminal determines the next interactive page of the customer according to the return result of the intermediate server.

[0073] In one embodiment, as shown in Figure 6 , a business information processing method is provided. Taking the terminal in Figure 1 as an example, the method includes the following steps:

[0074] S602: Collect a business information set through a current interactive page, and send the business information set to an intermediate server.

[0075] Specifically, the interaction pages include a plurality of, different interaction pages are in a certain order, so the business information set is collected in a certain order, which can be seen from the above, after each interaction page receives the business information set, the business information set is sent to the intermediate server, for example, the user clicks "next", the terminal collects the business information input on the interaction page, obtains the business information set, and judges whether the business information in the business information set is complete, if yes, the business information set is sent to the intermediate server.

[0076] S604: receiving the response information fed back by the intermediate server.

[0077] The specific generation method of the response information can be seen from the above, which will not be repeated here.

[0078] S606: displaying the interaction page corresponding to the response information.

[0079] Among them, the display of the interaction page of the terminal is related to the response information, and the response information is related to the current business processing result and the determined current business information set. The specific generation method of the response information can be seen from the above, which will not be repeated here.

[0080] In the above embodiment, different business information sets are collected through different interaction pages, so that the business processing server determines the current business processing result corresponding to different business information sets, and feeds back the response information to the terminal based on the current business processing result and the determined current business information set, so that the terminal displays different interaction pages according to the response information. Thus, the interaction page to be displayed later can be determined based on the business processing result of the business information set collected in advance, so that the collection of business information set can be adjusted in real time according to the business processing result. Especially in the business processing of users who do not meet the requirements, there is no need to collect all the business information, and the information collection time is saved.

[0081] It should be understood that although each step in the flowchart involved in the above embodiments is displayed in sequence according to the arrow, these steps are not necessarily executed in the order indicated by the arrow. Unless otherwise stated herein, the execution of these steps has no strict order limitation, and these steps can be executed in other order. Moreover, at least part of the steps in the flowchart involved in the above embodiments can include multiple steps or multiple stages, which are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily sequential, but can be executed alternately or alternately with at least part of other steps or steps or stages in other steps.

[0082] Based on the same inventive concept, the embodiments of the present application further provide a service information processing apparatus for implementing the service information processing method as described above. The apparatus provides a solution to the problem in a similar manner as the implementation solution described in the method above, and thus the specific limitations in one or more service information processing apparatus embodiments provided below can be referred to the limitations of the service information processing method above, which will not be repeated here.

[0083] In one embodiment, as shown in Figure 7 a service information processing apparatus is provided, comprising a first receiving module 701, a sending module 702 and a response information determining module 703, wherein:

[0084] The first receiving module 701 is configured to receive a service information set sent by a terminal, wherein different service information sets are obtained through different interactive pages.

[0085] The sending module 702 is configured to send the service information set to a service processing server and receive a current service processing result fed back by the service processing server.

[0086] The response information determining module 703 is configured to determine a current service information set corresponding to the current service processing result, and feed back response information to the terminal based on the current service processing result and the determined current service information set, wherein the response information is used to instruct the terminal to display different interactive pages.

[0087] In one embodiment, the service information set comprises sequence information, wherein the sequence information is determined according to the difficulty of filling the service information set and / or the complexity of service processing of the service processing server.

[0088] In one embodiment, the response information determining module 703 comprises:

[0089] A sequence information obtaining unit is configured to obtain sequence information of the determined current service information set.

[0090] A feedback unit is configured to send response information instructing the terminal to display a uniform page when the sequence information indicates that the current service information set is a historical service information set and the current service processing result is a rejection, and send response information instructing the terminal to display a uniform page when the sequence information indicates that the current service information set is a latest service information set and the current service processing result is a rejection, and send response information instructing the terminal to display a next interactive page when the service processing result is an approval and all historical service processing results corresponding to historical service information sets are approvals.

[0091] In one embodiment, the service information set comprises a basic information set, a work and life information set and an associated information set.

[0092] In one of the embodiments, the service information processing apparatus further comprises:

[0093] a generating module, configured to generate a service application request when the service information sets are all collected and the service processing results corresponding to the service information sets are all approval;

[0094] a service processing module, configured to perform service processing based on the service application request.

[0095] In one of the embodiments, as shown in Figure 8 , a service information processing apparatus is provided, comprising: a collecting module 801, a second receiving module 802 and a display module 803, wherein:

[0096] the collecting module 801 is configured to collect service information sets through a current interactive page and send the service information sets to an intermediate server;

[0097] the second receiving module 802 is configured to receive response information fed back by the intermediate server;

[0098] the display module 803 is configured to display an interactive page corresponding to the response information.

[0099] The modules in the service information processing apparatus can be all or partially realized by software, hardware and combination thereof. The modules can be embedded in or independent of a processor in a computer device in hardware form, or stored in a memory in a computer device in software form, so as to be called and executed by a processor to perform operations corresponding to the modules.

[0100] In one of the embodiments, a computer device is provided, which can be a server, and an internal structure diagram thereof can be as shown in Figure 9 . The computer device comprises a processor, a memory, an input / output interface (I / O) and a communication interface. The processor, the memory and the input / output interface are connected through a system bus, and the communication interface is connected to the system bus through the input / output interface. The processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program and a database. The internal memory provides an environment for the operating system and the computer program in the non-volatile storage medium to run. The input / output interface of the computer device is configured to exchange information between the processor and external devices. The communication interface of the computer device is configured to communicate with external terminals through a network connection. The computer program is executed by the processor to implement a service information processing method.

[0101] In one of the embodiments, a computer device is provided, which can be a terminal, and an internal structure diagram thereof can be asFigure 10 The computer device includes a processor, a memory, an input / output interface, a communication interface, a display unit and an input device. The processor, the memory and the input / output interface are connected through a system bus, and the communication interface, the display unit and the input device are connected to the system bus through the input / output interface. The processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for running the operating system and the computer program in the non-volatile storage medium. The input / output interface of the computer device is configured to exchange information between the processor and external devices. The communication interface of the computer device is configured to perform wired or wireless communication with external terminals. The wireless communication can be achieved through WIFI, mobile cellular network, NFC (Near Field Communication) or other technologies. The computer program is executed by the processor to implement a service information processing method. The display unit of the computer device is configured to form a visually visible picture, which can be a display screen, a projection device or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen. The input device of the computer device can be a touch layer overlaid on the display screen, or a key, trackball or touchpad arranged on the shell of the computer device, or an external keyboard, touchpad or mouse, etc.

[0102] Those skilled in the art can understand that, Figure 9 and Figure 10 The structure shown in the figure is only a block diagram of part of the structure related to the scheme of the present application, and does not constitute a limitation on the computer device to which the scheme of the present application is applied. The specific computer device can include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0103] In one embodiment, a computer device is provided, including a memory and a processor, the memory storing a computer program, and the processor executing the computer program to implement the following steps: receiving a service information set sent by a terminal, different service information sets being obtained through different interactive pages; sending the service information set to a service processing server, and receiving a current service processing result fed back by the service processing server; determining a current service information set corresponding to the current service processing result, and feeding back response information to the terminal based on the current service processing result and the determined current service information set, the response information being used to instruct the terminal to display different interactive pages.

[0104] In one embodiment, the service information set involved in the execution of the computer program by the processor includes sequence information, the sequence information being determined according to the difficulty of filling the service information set and / or the complexity of service processing of the service processing server.

[0105] In one embodiment, the processor, when executing the computer program, implements the step of feeding back response information to the terminal based on the current service processing result and the determined current service information set, including: obtaining sequence information of the determined current service information set; when the sequence information indicates that the current service information set is a historical service information set and the current service processing result is rejection, sending response information of displaying a unified page to the terminal; when the sequence information indicates that the current service information set is a latest service information set and the current service processing result is rejection, sending response information of displaying a unified page to the terminal; when the service processing result is approval and the historical service processing results corresponding to the historical service information set are all approval, sending response information of displaying a next interactive page to the terminal.

[0106] In one embodiment, the service information set involved in the execution of the computer program by the processor includes a basic information set, a work and life information set, and a correlation information set.

[0107] In one embodiment, the processor, when executing the computer program, further implements the steps of: when the service information set is all collected and the service processing results corresponding to the service information set are all approval, generating a service application request; and performing service processing based on the service application request.

[0108] In one embodiment, a computer device is provided, including a memory and a processor, the memory storing a computer program, and the processor, when executing the computer program, implements the steps of: collecting a service information set through a current interactive page and sending the service information set to an intermediate server; receiving response information fed back by the intermediate server; and displaying an interactive page corresponding to the response information.

[0109] In one embodiment, a computer readable storage medium is provided, storing a computer program, and the computer program, when executed by a processor, implements the steps of: receiving a service information set sent by a terminal, different service information sets being obtained through different interactive pages; sending the service information set to a service processing server and receiving a current service processing result fed back by the service processing server; determining a current service information set corresponding to the current service processing result and feeding back response information to the terminal based on the current service processing result and the determined current service information set, the response information being used to instruct the terminal to display different interactive pages.

[0110] In one embodiment, the service information set involved in the execution of the computer program by the processor includes sequence information, the sequence information being determined according to the difficulty of filling the service information set and / or the complexity of service processing of the service processing server.

[0111] In one embodiment, the computer program, when executed by the processor, implements the step of feeding back response information to the terminal based on the current service processing result and the determined current service information set, including: obtaining sequence information of the determined current service information set; when the sequence information indicates that the current service information set is a historical service information set and the current service processing result is rejection, sending response information of displaying a unified page to the terminal; when the sequence information indicates that the current service information set is a latest service information set and the current service processing result is rejection, sending response information of displaying a unified page to the terminal; when the service processing result is approval and the historical service processing result corresponding to the historical service information set is approval, sending response information of displaying a next interactive page to the terminal.

[0112] In one embodiment, the service information set involved in the computer program, when executed by the processor, includes a basic information set, a work and life information set, and a correlation information set.

[0113] In one embodiment, the computer program, when executed by the processor, further implements the steps of: when the service information set is all collected and the service processing result corresponding to each service information set is approval, generating a service application request; and performing service processing based on the service application request.

[0114] In one embodiment, a computer readable storage medium is provided, and the computer readable storage medium stores a computer program. The computer program, when executed by the processor, implements the steps of: collecting a service information set through a current interactive page, and sending the service information set to an intermediate server; receiving response information fed back by the intermediate server; and displaying an interactive page corresponding to the response information.

[0115] In one embodiment, a computer program product is provided, and the computer program product includes a computer program. The computer program, when executed by the processor, implements the steps of: receiving a service information set sent by a terminal, different service information sets being obtained through different interactive pages; sending the service information set to a service processing server, and receiving a current service processing result fed back by the service processing server; determining a current service information set corresponding to the current service processing result, and feeding back response information to the terminal based on the current service processing result and the determined current service information set, the response information being used to instruct the terminal to display different interactive pages.

[0116] In one embodiment, the service information set involved in the computer program, when executed by the processor, includes sequence information, the sequence information being determined according to the difficulty of filling the service information set and / or the complexity of service processing of the service processing server.

[0117] In one embodiment, the computer program, when executed by the processor, implements the following steps: obtaining sequence information of the determined current service information set; when the sequence information indicates that the current service information set is a historical service information set and the current service processing result is rejection, sending response information for displaying a unified page to the terminal; when the sequence information indicates that the current service information set is the latest service information set and the current service processing result is rejection, sending response information for displaying a unified page to the terminal; when the service processing result is approval and the historical service information set corresponds to a historical service processing result of approval, sending response information for displaying a next interaction page to the terminal.

[0118] In one embodiment, the service information set involved when the computer program is executed by the processor includes a basic information set, a work and life information set, and a correlation information set.

[0119] In one embodiment, the computer program, when executed by the processor, further implements the following steps: when the service information set is all collected and the service processing result corresponding to each service information set is approval, generating a service application request; and performing service processing based on the service application request.

[0120] In one embodiment, a computer program product is provided, including a computer program, which, when executed by a processor, implements the following steps: collecting a service information set through a current interaction page and sending the service information set to an intermediate server; receiving response information fed back by the intermediate server; and displaying an interaction page corresponding to the response information.

[0121] It should be noted that the user information (including but not limited to user equipment information, user personal information, etc.) and data (including but not limited to data for analysis, stored data, displayed data, etc.) involved in the present application are all information and data authorized by the user or authorized by all parties, and the collection, use and processing of the related data need to comply with the relevant laws, regulations and standards of the relevant countries and regions.

[0122] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program. The computer program can be stored in a non-volatile computer readable storage medium, and when the computer program is executed, the processes of the above-mentioned embodiments of the methods can be included. Any reference to memory, database or other medium used in the embodiments provided in the present application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (Read-Only Memory, ROM), magnetic tape, floppy disk, flash memory, optical storage, high-density embedded non-volatile memory, resistive memory (ReRAM), magnetoresistive random access memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric memory (Ferroelectric Random Access Memory, FRAM), phase change memory (Phase Change Memory, PCM), graphene memory, etc. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, etc. As an illustration but not limitation, RAM can be in various forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), etc. The database involved in the embodiments provided in the present application can include at least one of a relational database and a non-relational database. The non-relational database can include a distributed database based on a block chain, etc., without being limited thereto. The processor involved in the embodiments provided in the present application can be a general-purpose processor, a central processing unit, a graphics processing unit, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., without being limited thereto.

[0123] Any combination of the technical features of the above embodiments can be made. In order to make the description simple, all possible combinations of the technical features in the above embodiments are not described, however, as long as the combination of the technical features does not exist contradictory, it should be considered as the scope of the present application.

[0124] The above embodiments only express several implementation manners of the present application, and the description is more specific and detailed, but it should not be understood as a limitation on the scope of the patent of the present application. It should be pointed out that for ordinary skilled in the art, without departing from the concept of the present application, a number of modifications and improvements can be made, which are within the scope of protection of the present application. Therefore, the protection scope of the present application should be subject to the appended claims.

Claims

1. A service information processing method characterized by comprising: Applied to an intermediate server, the method comprises: receiving a terminal sent service information set, different service information sets are obtained through different interactive pages; sending the service information set to a service processing server, and receiving the current service processing result fed back by the service processing server; determining the current service information set corresponding to the current service processing result, and feeding back response information to the terminal based on the current service processing result and the determined current service information set, the response information being used to instruct the terminal to display different interactive pages; the response information fed back to the terminal based on the current service processing result and the determined current service information set comprises: obtaining sequence information of the determined current service information set; when the sequence information indicates that the current service information set is a historical service information set, and the current service processing result is rejection, sending response information of displaying a unified page to the terminal; when the sequence information indicates that the current service information set is the latest service information set, and the current service processing result is rejection, sending response information of displaying a unified page to the terminal; when the service processing result is approval, and the historical service processing results corresponding to the historical service information sets are all approval, sending response information of displaying a next interactive page to the terminal.

2. The method of claim 1, wherein, The service information set comprises sequence information, which is determined according to the difficulty of filling the service information set and / or the complexity of service processing of the service processing server.

3. The method of claim 1, wherein, The service information set comprises a basic information set, a work and life information set, and a related information set.

4. The method according to any one of claims 1 to 3, characterized in that, The method further comprises: when the service information set is all collected, and the service processing results corresponding to each service information set are all approval, generating a service application request; performing service processing based on the service application request.

5. A service information processing method characterized by comprising: Applied to a terminal, the method further comprises: collecting a service information set through a current interactive page, and sending the service information set to an intermediate server; receiving response information fed back by the intermediate server, wherein the response information is generated by the intermediate server according to sequence information of a current service information set and a current service processing result, and when the sequence information indicates that the current service information set is a historical service information set, and the current service processing result is rejection, the response information is response information of displaying a unified page; when the sequence information indicates that the current service information set is the latest service information set, and the current service processing result is rejection, the response information is response information of displaying a unified page; when the service processing result is approval, and the historical service processing results corresponding to the historical service information sets are all approval, the response information is response information of displaying a next interactive page, wherein the current service processing result is that the intermediate server sends a service information set to a service processing server, and receives a current service processing result fed back by the service processing server, and the current service information set is a service information set corresponding to the current service processing result; displaying an interactive page corresponding to the response information.

6. A service information processing apparatus characterized by comprising: The device comprises: The first receiving module is configured to receive a service information set sent by a terminal, wherein different service information sets are obtained through different interactive pages. The sending module is configured to send the service information set to a service processing server and receive a current service processing result fed back by the service processing server. The response information determining module is configured to determine a current service information set corresponding to the current service processing result, and feed back response information to the terminal based on the current service processing result and the determined current service information set, wherein the response information is used to instruct the terminal to display different interactive pages. The response information determining module comprises: The sequence information obtaining unit is configured to obtain sequence information of the determined current service information set. The feedback unit is configured to send response information of displaying a unified page to the terminal when the sequence information indicates that the current service information set is a historical service information set and the current service processing result is rejection; send response information of displaying a unified page to the terminal when the sequence information indicates that the current service information set is a latest service information set and the current service processing result is rejection; and send response information of displaying a next interactive page to the terminal when the service processing result is approval and historical service processing results corresponding to historical service information sets are all approval.

7. The apparatus of claim 6, wherein, The service information set comprises sequence information, wherein the sequence information is determined according to a degree of difficulty of filling the service information set and / or a complexity of service processing of the service processing server. 8.A computer device, comprising a memory and a processor, wherein the memory stores a computer program, and the computer device is configured to perform the method according to any one of claims 1-7. The processor executes the computer program to implement the steps of the method in any one of claims 1 to 4 or 5.

9. A computer readable storage medium having stored thereon a computer program, characterized in that, The computer program is executed by the processor to implement the steps of the method in any one of claims 1 to 4 or 5.

10. A computer program product comprising a computer program, characterized in that, The computer program is executed by the processor to implement the steps of the method in any one of claims 1 to 4 or 5.

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