Person image construction method and device, electronic equipment and storage medium

Abstract

Embodiments of the present application provide a character portrait construction method and device, electronic equipment and storage medium. The method comprises: obtaining a service task handled by a service personnel within a preset time period from a current time; dividing the service task according to a preset dimension to obtain a service task under each dimension; determining a score value of the service personnel under each dimension according to a personnel type corresponding to the service personnel and a processing coefficient corresponding to the service task under each dimension; and constructing a character portrait of the service personnel according to the score value of the service personnel under each dimension. Embodiments of the present application achieve accurate scoring of service personnel, avoid inaccurate personnel tagging caused by human factors in manual tagging and mutual evaluation, and improve the efficiency of task processing by selecting service personnel according to the character portrait during subsequent task processing.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of software, in particular to a character portrait construction method and device, electronic equipment and storage medium. BACKGROUND

[0002] With the continuous development of communication technology and the continuous expansion of application range, the number of business personnel in the communication field is also increasing, and the task amount is also increasing. At present, when tasks (such as cable maintenance, base station maintenance and other tasks) in the communication industry are allocated, the task allocation personnel usually mark the personnel according to experience and personal cognition, and allocate tasks.

[0003] However, in the manual marking and mutual evaluation process, the personnel marking is inaccurate due to human factors. SUMMARY

[0004] The technical problem to be solved by the embodiments of the present application is to provide a character portrait construction method and device, electronic equipment and storage medium, to solve the problem of inaccurate personnel marking due to human factors in the manual marking and mutual evaluation process in the prior art.

[0005] In a first aspect, the embodiments of the present application provide a character portrait construction method, comprising:

[0006] obtaining a business task handled by a business personnel within a preset time period from a current time;

[0007] dividing the business task according to a preset dimension to obtain a business task under each dimension;

[0008] determining a score value of the business personnel under each dimension according to a personnel type corresponding to the business personnel and a processing coefficient corresponding to the business task under each dimension;

[0009] constructing a character portrait of the business personnel according to the score value of the business personnel under each dimension.

[0010] Optionally, the preset dimension includes at least one of a risk operation dimension, an obstacle handling dimension, a work plan dimension, a data configuration dimension, an abnormal work order dimension and a case sharing dimension.

[0011] Optionally, the dividing the business task according to the preset dimension to obtain a business task under each dimension comprises:

[0012] obtaining a task type of the business task;

[0013] dividing the business task into the preset dimension according to the task type to obtain a business task under each dimension.

[0014] Optionally, the determining the score value of the business personnel in each dimension according to the personnel type corresponding to the business personnel, and the processing coefficient of the business task in each dimension comprises:

[0015] Obtaining an operation coefficient of the business personnel in processing the business task in each dimension;

[0016] Obtaining an execution coefficient of the business personnel in processing the business task in each dimension;

[0017] According to the personnel type, the operation coefficient, the execution coefficient, a first weight corresponding to the operation coefficient and a second weight corresponding to the execution coefficient, the score value of the business personnel in each dimension is calculated.

[0018] Optionally, the obtaining the operation coefficient of the business personnel in processing the business task in each dimension comprises:

[0019] Obtaining a task level of each business task in each dimension and a workload of processing each business task;

[0020] According to the task level and the workload, the operation coefficient of the business personnel in processing the business task in each dimension is determined.

[0021] Optionally, the obtaining the execution coefficient of the business personnel in processing the business task in each dimension comprises:

[0022] Obtaining an evaluation result after processing each business task in each dimension is completed;

[0023] According to the evaluation result, the execution coefficient of the business personnel in processing the business task in each dimension is determined.

[0024] Optionally, the constructing the character portrait of the business personnel according to the score value of the business personnel in each dimension comprises:

[0025] Obtaining a target geographical position where the business personnel is located, a number of failed business tasks in each dimension and a failure reason of the business personnel;

[0026] According to the score value of the business personnel in each dimension, a character portrait of the business personnel is constructed, which is displayed in a radar chart;

[0027] The target geographical position, the number of failed business tasks in each dimension and the failure reason are displayed in the radar chart.

[0028] In a second aspect, an embodiment of the present application provides a character portrait construction device, comprising:

[0029] The historical task acquisition module is configured to acquire a service task handled by a service personnel within a preset time length from a current time;

[0030] The service task acquisition module is configured to divide the service task according to a preset dimension to obtain a service task under each dimension;

[0031] The score value determination module is configured to determine a score value of the service personnel under each dimension according to a personnel type corresponding to the service personnel and a processing coefficient corresponding to the service task under each dimension;

[0032] The character portrait construction module is configured to construct a character portrait of the service personnel according to the score value of the service personnel under each dimension.

[0033] Optionally, the preset dimension includes at least one of a risk operation dimension, an obstacle processing dimension, a work plan dimension, a data configuration dimension, an abnormal work order dimension and a case sharing dimension.

[0034] Optionally, the service task acquisition module includes:

[0035] The task type acquisition unit is configured to acquire a task type of the service task;

[0036] The service task acquisition unit is configured to divide the service task into the preset dimension according to the task type to obtain a service task under each dimension.

[0037] Optionally, the score value determination module includes:

[0038] The operation coefficient acquisition unit is configured to acquire an operation coefficient of the service personnel in processing the service task under each dimension;

[0039] The execution coefficient acquisition unit is configured to acquire an execution coefficient of the service personnel in processing the service task under each dimension;

[0040] The score value calculation unit is configured to calculate the score value of the service personnel under each dimension according to the personnel type, the operation coefficient, the execution coefficient, a first weight corresponding to the operation coefficient and a second weight corresponding to the execution coefficient.

[0041] Optionally, the operation coefficient acquisition unit includes:

[0042] The workload acquisition subunit is configured to acquire a task level of each service task under each dimension and a workload of processing each service task;

[0043] The operation coefficient determination subunit is configured to determine the operation coefficient of the service personnel in processing the service task under each dimension according to the task level and the workload.

[0044] Optionally, the execution coefficient obtaining unit comprises:

[0045] an evaluation result obtaining subunit configured to obtain an evaluation result after processing each service task in each dimension;

[0046] an execution coefficient determining subunit configured to determine an execution coefficient of the service personnel in processing the service task in each dimension according to the evaluation result.

[0047] Optionally, the person portrait construction module comprises:

[0048] a failed task obtaining unit configured to obtain a target geographical position where the service personnel is located, a number of failed service tasks in each dimension processed by the service personnel and a failure cause;

[0049] a person portrait construction unit configured to construct a person portrait corresponding to the service personnel in a radar chart according to the score value of the service personnel in each dimension;

[0050] a failed task display unit configured to display the target geographical position, the number of failed service tasks in each dimension and the failure cause in the radar chart.

[0051] Optionally, the apparatus further comprises:

[0052] a to-be-processed task obtaining module configured to obtain a to-be-processed task and a geographical position corresponding to the to-be-processed task;

[0053] a target dimension determining module configured to determine a target dimension corresponding to the to-be-processed task according to a target task type corresponding to the to-be-processed task;

[0054] a candidate service personnel obtaining module configured to obtain a candidate service personnel corresponding to the to-be-processed task according to the person portrait and the target dimension;

[0055] a to-be-processed task processing module configured to select a target service personnel from the candidate service personnel according to the geographical position, so that the target service personnel processes the to-be-processed task.

[0056] In a third aspect, an electronic device is provided, comprising:

[0057] a processor, a memory, and a computer program stored in the memory and executable on the processor, wherein the processor implements the person portrait construction method according to any one of the preceding aspects when executing the program.

[0058] In a fourth aspect, the embodiments of the present application provide a computer readable storage medium, when instructions in the storage medium are executed by a processor of an electronic device, the electronic device is enabled to perform the person portrait construction method of any of the above.

[0059] Compared with the prior art, the embodiments of the present application have the following advantages:

[0060] In the embodiments of the present application, the business tasks handled by the business personnel within a preset time period from the current time are obtained; the business tasks are divided according to the preset dimensions to obtain the business tasks under each dimension; the score value of the business personnel under each dimension is determined according to the personnel type corresponding to the business personnel and the processing coefficient corresponding to the business tasks under each dimension; and the person portrait of the business personnel is constructed according to the score value of the business personnel under each dimension. According to the processing coefficient (such as task processing speed, task type, processing result, etc.) of the business tasks handled by the business personnel, the embodiments of the present application can determine the score value of the business personnel under the preset dimensions, realize accurate scoring of the business personnel, avoid the problem of inaccurate personnel marking caused by human factors in the manual marking and mutual evaluation links, construct the corresponding person portrait, and select the business personnel according to the person portrait for task processing in subsequent task processing. Compared with the way of selecting task processing personnel according to subjective will, the efficiency of task processing can be improved.

[0061] It should be understood that the above general description and the following detailed description are only exemplary and explanatory, and cannot limit the present application. BRIEF DESCRIPTION OF DRAWINGS

[0062] Figure 1 A step flowchart of a person portrait construction method provided by the embodiments of the present application;

[0063] Figure 2 A schematic diagram of a personnel score portrait construction flow provided by the embodiments of the present application;

[0064] Figure 3 A step flowchart of a business task obtaining method provided by the embodiments of the present application;

[0065] Figure 4 A step flowchart of a score value calculation method provided by the embodiments of the present application;

[0066] Figure 5 A step flowchart of an operation coefficient determination method provided by the embodiments of the present application;

[0067] Figure 6 A step flowchart of an execution coefficient determination method provided by the embodiments of the present application;

[0068] Figure 7 Another step flow chart of a method for constructing a user portrait provided in an embodiment of the present application is shown in FIG. 1B.

[0069] Figure 8 A step flow chart of a method for processing a task provided in an embodiment of the present application is shown in FIG. 2B.

[0070] Figure 9 A structural schematic diagram of a device for constructing a user portrait provided in an embodiment of the present application is shown in FIG. 3B.

[0071] Figure 10 A structural schematic diagram of an electronic device provided in an embodiment of the present application is shown in FIG. 4B. DETAILED DESCRIPTION

[0072] In order to make the above objectives, characteristics and advantages of the present application more apparent, comprehensible and easier to understand, the present application will be further described in detail below with reference to the drawings and specific embodiments.

[0073] The terms used in the embodiments of the present application are merely for the purpose of describing specific embodiments, and are not intended to limit the present application. The singular forms "a", "an" and "the" used in the embodiments of the present application and the appended claims are also intended to include the plural forms, unless the context clearly indicates otherwise.

[0074] Reference Figure 1 A step flow chart of a method for constructing a user portrait provided in an embodiment of the present application is shown in FIG. 1B, which can include the following steps as shown in FIG. 1B. Figure 1

[0075] Step 101: Obtain a service task handled by a service personnel within a preset time length from a current time.

[0076] The embodiments of the present application can be applied to a scenario of scoring a service personnel in a dimension according to a processing coefficient of the service personnel in handling a service task in the dimension, and constructing a user portrait in combination with score values of multiple dimensions.

[0077] User portrait, also known as user role, as an effective tool for sketching target users, contacting user demands and designing direction, user portrait has been widely applied in various fields. In the actual operation process, the attributes, behaviors and expected data of users are often connected by the most simple and life-like words. As a virtual representative of actual users, the user role formed by the user portrait is not constructed outside the product and market, and the formed user role needs to represent the main audience and target group of the product.

[0078] ​In this embodiment, the established character portrait aims to reflect the business processing ability of the business personnel in multiple dimensions. Next, the process of constructing the character portrait of the business personnel is described in detail in combination with the specific implementation process.

[0079] The business personnel refers to the personnel who process tasks. The personnel types of different business personnel can be different. For example, in the communication industry, the business personnel can be personnel types such as remote monitoring personnel, on-site processing personnel, and technical support personnel. Different personnel types can perform different types (i.e., dimensions) of tasks. One business personnel can perform tasks in multiple dimensions, or can only perform tasks in one dimension.

[0080] It can be understood that when constructing the character portrait of the business personnel, the character portrait of one business personnel can be constructed each time, or the character portraits of multiple business personnel can be constructed each time (such as using a multi-threaded separate construction method, etc.). Specifically, the number of business personnel for which the character portrait is constructed at a time can be determined according to actual conditions, and the present embodiment does not limit this.

[0081] The preset time length refers to a time length that is set in advance for obtaining the business tasks for scoring the business personnel in multiple dimensions.

[0082] In some examples, the preset time length can be a fixed time length, such as 8 months, 12 months, 18 months, etc. The specific value of the preset time length can be determined according to business needs, and the present embodiment does not limit this.

[0083] In some examples, the preset time length can be a dynamic time length. For example, as the working time of the business personnel becomes longer and longer, the number of tasks processed also becomes larger and larger. Therefore, the time length from the time when the first task is processed by the business personnel to the current time can be used as the preset time length.

[0084] It can be understood that the above examples are only examples for better understanding the technical solutions of the present application and are not the only limitation of the present embodiment.

[0085] The business task refers to a task performed by the business personnel within the preset time length. In the present example, the business task can include tasks in multiple dimensions. For example, in the communication industry, the tasks in multiple dimensions can include the risk operation dimension, the obstacle processing dimension, the work plan dimension, the data configuration dimension, the abnormal work order dimension, and the case sharing dimension. The business task can be the tasks in multiple dimensions performed by the business personnel within the preset time length, such as the remote command task and the dispatch task.

[0086] When constructing the character portrait of the business personnel, the business tasks processed by the business personnel within the preset time length from the current time can be obtained.

[0087] After obtaining the service tasks handled by the service personnel within a preset time period from the current time, step 102 is performed.

[0088] Step 102: dividing the service tasks according to the preset dimensions to obtain service tasks under each dimension.

[0089] In this embodiment, the preset dimensions can include at least one of a risk operation dimension, an obstacle handling dimension, a work plan dimension, a data configuration dimension, an abnormal work order dimension, and a case sharing dimension.

[0090] The risk operation dimension can be used to indicate a dimension of performing on-site operations, remote command, service confirmation, post-cutoff evaluation, and the like on risk operations.

[0091] The obstacle handling dimension refers to a dimension of handling obstacle tasks, such as a dimension corresponding to line fault tasks and the like.

[0092] The work plan dimension refers to a dimension based on the issuance and execution of work plans.

[0093] The data configuration dimension refers to a dimension of performing network maintenance, base station parameter configuration adjustment, and the like.

[0094] The abnormal work order dimension refers to a dimension of abnormal tasks, such as tasks of repeated dispatching and tasks that have not been handled by the service personnel.

[0095] The case sharing dimension refers to a dimension of sharing or sharing cases, for example, a dimension of sharing successful cases of handling tasks by the service personnel to a certain website.

[0096] After obtaining the service tasks handled by the service personnel within a preset time period from the current time, the obtained service tasks handled by the service personnel within the preset time period from the current time can be divided according to the preset dimensions to obtain service tasks under each dimension. Specifically, the service tasks can be divided according to the type corresponding to each service task and the information indicated by the preset dimensions to obtain service tasks under each dimension. The manner of dividing the service tasks can be combined with the manner of dividing the service tasks in step 102. Figure 3 The following detailed description is made.

[0097] Referring to Figure 3 , a step flowchart of a service task obtaining method provided by an embodiment of the present application is shown, as Figure 3 indicated, the service task obtaining method can include steps 301 and 302.

[0098] Step 301: obtaining a task type of the service task.

[0099] In this embodiment, after obtaining the service tasks handled by the service personnel within a preset time period from the current time, the task type corresponding to each service task can be obtained, such as a task allocation type, a line maintenance type, a parameter configuration type, and the like.

[0100] After obtaining the task type corresponding to the service task, step 302 is performed.

[0101] Step 302: According to the task type, the service task is divided into the preset dimension to obtain the service task in each dimension.

[0102] After obtaining the task type corresponding to the service task, each service task can be divided into the preset dimension according to the task type of each service task to obtain the service task in each dimension.

[0103] It can be understood that, for a certain service personnel, the service task performed by the service personnel can be a service task in only one dimension, or can be service tasks in multiple dimensions. Specifically, it can be determined according to actual conditions, and the present embodiment does not limit this.

[0104] After dividing the service task according to the preset dimension to obtain the service task in each dimension, step 103 is performed.

[0105] Step 103: According to the personnel type corresponding to the service personnel and the processing coefficient corresponding to the service task in each dimension, a score value of the service personnel in each dimension is determined.

[0106] In this embodiment, the processing coefficient can include an execution coefficient and an operation coefficient of each service task.

[0107] After dividing the service task according to the preset dimension to obtain the service task in each dimension, the score value of the service personnel in each dimension can be determined according to the personnel type of the service personnel and the processing coefficient corresponding to the service task in each dimension. For the implementation process, the following detailed description can be combined with Figure 4 .

[0108] Referring to Figure 4 , a step flowchart of a score value calculation method provided by an embodiment of the present application is shown, as shown in Figure 4 , the score value calculation method can include steps 401, 402, and 403.

[0109] Step 401: An operation coefficient of the service personnel handling the service task in each dimension is obtained.

[0110] In the embodiment, the processing coefficient can include an operation coefficient. The operation coefficient can be used to indicate the workload size and the task level coefficient. In the example, the larger the workload and the higher the task level, the higher the operation coefficient of the task. The smaller the workload and the lower the task level, the lower the operation coefficient of the task.

[0111] When calculating the score value of the business personnel in each dimension, the operation coefficient of the business personnel processing the business task in each dimension can be obtained. The implementation process of obtaining the operation coefficient can be combined with the implementation process of obtaining the difficulty coefficient of the task in each dimension. Figure 5 The following will be described in detail.

[0112] Referring to Figure 5 , a step flowchart of an operation coefficient determination method provided by an embodiment of the present application is shown, as Figure 5 shown, the operation coefficient determination method can include steps 501 and 502.

[0113] Step 501: obtaining the task level of each business task in each dimension and the workload of processing each business task.

[0114] In the embodiment, after obtaining the business task in each dimension, the task level of each business task in each dimension and the workload of processing each business task can be obtained. The task level is determined according to the difficulty coefficient of the task. The higher the task difficulty, the higher the task level, and vice versa. The lower the task difficulty, the lower the task level.

[0115] After obtaining the task level of each business task in each dimension and the workload of processing each business task, step 502 is performed.

[0116] Step 502: determining the operation coefficient of the business personnel processing the business task in each dimension according to the task level and the workload.

[0117] After obtaining the task level of each business task in each dimension and the workload of processing each business task, the operation coefficient of the business personnel processing the business task in each dimension can be determined according to the task level and the workload of each business task.

[0118] In some examples, different task level corresponding operation coefficients and different workload corresponding operation coefficients can be predefined in the system. After obtaining the task level and workload of a business task, the task level corresponding operation coefficient and the workload corresponding operation coefficient of the business task can be determined according to the predefined content, and then the two operation coefficients are weighted to obtain a final operation coefficient.

[0119] In some examples, the operation coefficient of each task level under a plurality of workloads can be predefined in the system, and after obtaining the task level and workload of a service task, the operation coefficient corresponding to the service task can be directly determined according to the predefined content of the system.

[0120] It can be understood that the above examples are only examples for better understanding the technical solutions of the embodiments of the present application, and are not the only limitation of the embodiments.

[0121] In the embodiment, the calculation of the operation coefficient can be performed according to different dimensions. For example, for the risk operation dimension, the record personnel operation function can be added to the risk operation scheme compilation and submission, review, processing time limit, responsible cut-off field operation, remote command, business confirmation, post-cutting evaluation and other links. Through the function, the task level and workload size of the business personnel processing the risk operation dimension can be recorded, and then the operation coefficient corresponding to the business task can be calculated. For the obstacle processing dimension, the record personnel operation function can be added to the single back, feedback, review, suspension, single conclusion, rejection, processing time limit, remote assistance and other links of the obstacle dimension. Through the function, the task level and workload size of the business personnel processing the obstacle dimension can be recorded, and then the operation coefficient corresponding to the business task can be calculated. For the work plan dimension, the task level and workload size of the task corresponding to the work plan dimension can be calculated according to the type, difficulty, quantity, processing time limit, and abnormal work order quantity, and then the operation coefficient corresponding to the business task can be calculated. For the data configuration dimension, the record function of website maintenance, base station parameter configuration and parameter adjustment can be added. Through the function, the task level and workload size of the business personnel processing the task of the data configuration dimension can be recorded, and then the operation coefficient corresponding to the business task can be calculated.

[0122] Step 402: Obtain the execution coefficient of the business personnel processing the business task under each dimension.

[0123] The execution coefficient can be used to indicate the coefficient of the evaluation result obtained by evaluating the processed business after the business processing is completed, wherein the evaluation result of the business task includes: processing success, processing failure and processing failure resulting in catastrophic consequences. In the example, for the business task, the execution coefficient of the task with processing success is higher than that of the task with processing failure, and the execution coefficient of the task with processing failure is higher than that of the task with processing failure and catastrophic consequences.

[0124] In calculating the score value of the business personnel under each dimension, the execution coefficient of the business personnel processing the business task under each dimension can be obtained. For the implementation process, the above-mentioned Figure 6 will be described in detail as follows.

[0125] Referring toFigure 6 Figure 1 shows a flow chart of steps of a coefficient determination method provided by an embodiment of the present application, as shown in Figure 1, the coefficient determination method can include steps 601 and 602. Figure 6

[0126] Step 601: Obtain an evaluation result after processing each business task in each dimension is completed.

[0127] In this embodiment, the evaluation result is a result obtained by the system evaluating the processing result after each business task is completed.

[0128] In this example, the evaluation result can include a result of successful task processing, a result of failed task processing, and a result of failed task processing with disastrous consequences, etc.

[0129] When obtaining the execution coefficient of each business task, after obtaining the evaluation result after processing each business task in each dimension is completed, step 602 is performed.

[0130] Step 602: Determine the execution coefficient of the business personnel processing the business task in each dimension according to the evaluation result.

[0131] When obtaining the execution coefficient of each business task, after obtaining the evaluation result after processing each business task in each dimension is completed, the execution coefficient of the business personnel processing the business task in each dimension can be determined according to the evaluation result. Specifically, the system can pre-store the operation coefficient corresponding to the evaluation result, and then obtain the execution coefficient corresponding to each business task according to the execution coefficient corresponding to the evaluation result pre-stored by the system after obtaining the evaluation result after processing each business task in each dimension is completed. For example, the system pre-stores the execution coefficients S1, S2, and S3 corresponding to the evaluation results of successful processing, failed processing, and failed task processing with disastrous consequences, respectively, and then obtains the execution coefficient of each business task according to the pre-stored execution coefficients S1, S2, and S3 corresponding to each evaluation result after obtaining the result corresponding to the processing result of each business task evaluated by the system.

[0132] After obtaining the operation coefficient and the execution coefficient of the business personnel processing the business task in each dimension, step 403 is performed.

[0133] Step 403: Calculate the score value of the business personnel in each dimension according to the personnel type, the operation coefficient, the execution coefficient, the first weight corresponding to the operation coefficient, and the second weight corresponding to the execution coefficient.

[0134] ​In the embodiment, the personnel types of the service personnel can include remote monitoring personnel, on-site processing personnel, technical support personnel, and the like. Among them,

[0135] The remote monitoring personnel are mainly responsible for centralized monitoring of the transmission network in the whole province for 7*24 hours, dispatch of work orders, and whole-process control (provincial NOC (Network Operations Center) monitoring on-duty personnel).

[0136] The on-site processing personnel are mainly responsible for on-site processing of transmission equipment or line faults (provincial, municipal, and county company network operation, integrated maintenance, and line maintenance personnel).

[0137] The technical support personnel are mainly responsible for technical support for major and difficult faults (provincial and municipal company transmission professional support personnel).

[0138] In some examples, each service personnel can only handle one corresponding type of task, for example, the remote monitoring personnel are only responsible for handling tasks such as dispatch of work orders, monitoring, and the like. Or the on-site processing personnel are only responsible for handling tasks such as line maintenance, network operation, and the like.

[0139] In some examples, each service personnel can handle two or more types of tasks, for example, the remote monitoring personnel can be responsible for handling tasks such as dispatch of work orders, monitoring, and the like, and can also be responsible for handling tasks such as line maintenance, network operation, and the like. Or the technical support personnel can be responsible for handling tasks such as dispatch of work orders, monitoring, and the like, and can also be responsible for handling tasks such as technical support for major and difficult faults.

[0140] It can be understood that the above examples are only examples listed for better understanding of the technical solutions of the embodiments of the present application, and are not the only limitation of the embodiments.

[0141] The first weight refers to the weight corresponding to the pre-set operation coefficient.

[0142] The second weight refers to the weight corresponding to the pre-set execution coefficient.

[0143] After obtaining the operation coefficient and the execution coefficient of the service personnel for handling the service task in each dimension, the score value of the service personnel in each dimension can be calculated according to the personnel type, the operation coefficient, the execution coefficient, the first weight corresponding to the operation coefficient, and the second weight corresponding to the execution coefficient.

[0144] In specific implementation, the system formulates corresponding point systems according to various scenarios. And according to the point systems, rules of association between points and talent label levels (i.e., personnel types) are formulated, as shown in Table 1 below:

[0145] Table 1:

[0146]

[0147] As shown in Table 1 above, when the work order type is group transmission direct dispatch and trunk transmission type, and the participant is a remote monitoring personnel, the corresponding base score is 2, and when the participant is a field handling personnel, the corresponding base score is 1. When the work order type is local transmission and local network backbone transmission, and the participant is a remote monitoring personnel, the corresponding base score is 0.5, and when the participant is a field handling personnel, the corresponding base score is 1. When the participant is a technical support personnel, regardless of the work order type, the corresponding base score is 3, and so on.

[0148] It can be understood that the above examples are only examples for better illustrating the technical solutions of the embodiments of the present application, and are not the only limitation of the embodiments.

[0149] The electronic operation and maintenance system automatically calculates the personnel points according to the personnel type, operation information, and point system, to obtain the score value of the business personnel in each dimension.

[0150] The embodiments of the present application accurately score through the dimensions of work type scenarios, participant types, completion speed, quality, and the like, to realize a fair and just scoring system.

[0151] The embodiments of the present application can realize the maximum fair scoring of the system by measuring the dimensions of work difficulty, work amount, and evaluation results.

[0152] After determining the score value of the business personnel in each dimension according to the processing coefficient of the business task corresponding to the personnel type of the business personnel in each dimension, step 104 is performed.

[0153] Step 104: constructing a character portrait of the business personnel according to the score value of the business personnel in each dimension.

[0154] After determining the score value of the business personnel in each dimension according to the processing coefficient of the business task corresponding to the personnel type of the business personnel in each dimension, a character portrait of the business personnel can be constructed according to the score value of the business personnel in each dimension.

[0155] The embodiments of the present application can realize accurate scoring of the business personnel by determining the score value of the business personnel in the preset dimension according to the processing coefficient (such as task processing speed, task type, processing result, and the like) of the business task handled by the business personnel, to avoid the problem of inaccurate personnel marking caused by human factors in the manual marking and mutual evaluation links. At the same time, the corresponding character portrait is constructed, which can select the business personnel to handle the task according to the character portrait in subsequent task handling, which can improve the efficiency of task handling compared with the way of selecting task handling personnel according to subjective will.

[0156] For the above implementation process can be combined Figure 2 The following detailed description is made.

[0157] Referring to Figure 2 , a schematic diagram of a personnel credit portrait construction process provided by an embodiment of the present application is shown, as Figure 2 shown, first, for the personnel type of the maintenance personnel (i.e. the business personnel in this embodiment) and the business tasks handled by the maintenance personnel, the maintenance personnel is assigned a basic score, then the operation coefficient of the maintenance personnel in multiple scenarios (i.e. the preset dimensions in this embodiment) (such as risk operation scenario, fault handling, data configuration, maintenance work, other scenario work, etc.) is calculated from multiple dimensions, and the execution coefficient of the business personnel handling the business personnel in each dimension is calculated according to the operation result, the score value of the maintenance personnel in multiple scenarios is calculated by combining the operation coefficient and the execution coefficient, and the corresponding personnel credit portrait can be constructed by combining the score value of the maintenance personnel in multiple scenarios.

[0158] In this example, the constructed portrait can be a portrait displayed in the form of a radar chart, and the specific implementation process of constructing the portrait can be described in detail as follows. Figure 7

[0159] Referring to Figure 7 , a step flowchart of another portrait construction method provided by an embodiment of the present application is shown, as Figure 7 shown, the portrait construction method can include steps 701, 702 and 703.

[0160] Step 701: obtaining the target geographic location where the business personnel is located, the number of failed business tasks handled by the business personnel in each dimension and the failure reason.

[0161] In this embodiment, the target geographic location refers to the geographic location where the business personnel is located, for example, when the business personnel is located in Shanghai Xx District, the target geographic location where the business personnel is located is Shanghai Xx District, etc.

[0162] It can be understood that the above examples are only examples listed for better understanding of the technical solutions of the embodiments of the present application, and are not the only limitation of the embodiments.

[0163] The failure reason refers to the reason for the failure of the business personnel in handling a certain business task.

[0164] ​After obtaining the business tasks handled by the business personnel within a preset time period from the current time, the target geographic location where the business personnel is located and the number of business tasks failed to be handled by the business personnel in each dimension are obtained, and the reason for each failed business task, i.e., the failure reason, is obtained.

[0165] Step 702: constructing a character portrait corresponding to the business personnel in the form of a radar chart according to the score value of the business personnel in each dimension.

[0166] After obtaining the score value of the business personnel in each dimension, a character portrait corresponding to the business personnel in the form of a radar chart is constructed according to the score value of the business personnel in each dimension. That is, in the radar chart, multiple dimensions and the score value corresponding to each dimension can be displayed.

[0167] The embodiment of the present application can intuitively understand the score of each business personnel in each dimension by constructing a character portrait in the form of a radar chart, thereby improving the efficiency of task allocation.

[0168] After constructing a character portrait corresponding to the business personnel in the form of a radar chart according to the score value of the business personnel in each dimension, step 703 is performed.

[0169] Step 703: displaying the target geographic location, the number of business tasks failed to be handled in each dimension, and the failure reason in the radar chart.

[0170] After constructing a character portrait corresponding to the business personnel in the form of a radar chart according to the score value of the business personnel in each dimension, the target geographic location, the number of business tasks failed to be handled in each dimension, and the failure reason can be displayed in the radar chart.

[0171] The embodiment of the present application can intuitively display the radar chart for system personnel, so that the system personnel can directly find the suitable business personnel to handle the task through the radar chart when performing task allocation, thereby improving the efficiency of task handling.

[0172] In the embodiment, after constructing the character portrait, task allocation can be performed according to the character portrait. For the implementation process, the method of the present application can be combined with the method of the prior art. Figure 8 The following detailed description is made.

[0173] Referring to Figure 8 , a step flowchart of a task handling method provided by the embodiment of the present application is shown. As shown in Figure 8 , the task handling method can include steps 801, 802, 803, and 804.

[0174] Step 801: Obtain a to-be-processed task and a geographical position corresponding to the to-be-processed task.

[0175] In this embodiment, the to-be-processed task refers to a task that needs to be processed.

[0176] The geographical position refers to a position where the to-be-processed task is located.

[0177] When a business task is processed, the to-be-processed task and the geographical position corresponding to the to-be-processed task can be obtained.

[0178] After the to-be-processed task and the geographical position corresponding to the to-be-processed task are obtained, step 802 is performed.

[0179] Step 802: Determine a target dimension corresponding to the to-be-processed task according to a target task type corresponding to the to-be-processed task.

[0180] The target task type refers to a type of the to-be-processed task.

[0181] The target dimension refers to a dimension corresponding to the to-be-processed task, that is, a scene corresponding to a task type of the to-be-processed task.

[0182] After the to-be-processed task is obtained, the target task type of the to-be-processed task can be obtained, and the target dimension corresponding to the to-be-processed task can be determined according to the target task type.

[0183] After the target dimension corresponding to the to-be-processed task is determined according to the target task type corresponding to the to-be-processed task, step 803 is performed.

[0184] Step 803: Obtain a candidate business personnel corresponding to the to-be-processed task according to the portrait and the target dimension.

[0185] After the target dimension corresponding to the to-be-processed task is determined according to the target task type corresponding to the to-be-processed task, the candidate business personnel corresponding to the to-be-processed task can be obtained according to the portrait and the target dimension, that is, a business personnel whose score value is greater than a preset score value in the target dimension is screened according to the portrait and the target dimension, so as to be used as the candidate business personnel.

[0186] After the candidate business personnel corresponding to the to-be-processed task is obtained according to the portrait and the target dimension, step 804 is performed.

[0187] Step 804: Screen a target business personnel from the candidate business personnel according to the geographical position, so that the to-be-processed task is processed by the target business personnel.

[0188] After the candidate service personnel corresponding to the to-be-processed task is obtained according to the character portrait and the target dimension, the target service personnel can be selected from the candidate service personnel according to a geographical location, so as to process the to-be-processed task by the target service personnel. For example, if the geographical location corresponding to the to-be-processed task is Beijing xx district, one or more service personnel located in Beijing xx district can be selected as the target service personnel from the candidate service personnel according to the geographical location, and then the to-be-processed task can be allocated to the target service personnel, so as to process the to-be-processed task by the target service personnel.

[0189] The embodiment of the application can automatically push talent data to a group system in real time, that is, the function of automatically marking professionals according to work conditions is realized, and the automatic pushing of data is also realized, which greatly improves the standardization and work efficiency of talent calculation.

[0190] The character portrait construction method provided by the embodiment of the application comprises the following steps: obtaining business tasks processed by a service personnel within a preset time period from a current time; dividing the business tasks according to preset dimensions to obtain business tasks under each dimension; determining a score value of the service personnel under each dimension according to a personnel type corresponding to the service personnel and a processing coefficient corresponding to the business tasks under each dimension; and constructing a character portrait of the service personnel according to the score value of the service personnel under each dimension. The embodiment of the application can realize accurate scoring of the service personnel by determining the score value of the service personnel under the preset dimensions according to the processing coefficient (such as task processing speed, task type, processing result, etc.) of the business tasks processed by the service personnel, and can avoid the problem of inaccurate personnel marking caused by human factors in the manual marking and mutual evaluation links. Meanwhile, the corresponding character portrait is constructed, and the service personnel can be selected according to the character portrait for task processing in subsequent task processing, which can improve the efficiency of task processing compared with the way of selecting task processing personnel according to subjective will.

[0191] Referring to Figure 9 , a structure schematic diagram of a character portrait construction device provided by an embodiment of the application is shown, as Figure 9 shown, the character portrait construction device 900 can include the following modules:

[0192] The historical task obtaining module 910 is configured to obtain business tasks processed by a service personnel within a preset time period from a current time.

[0193] The business task obtaining module 920 is configured to divide the business tasks according to preset dimensions to obtain business tasks under each dimension.

[0194] The score value determining module 930 is configured to determine a score value of the service personnel under each dimension according to a personnel type corresponding to the service personnel and a processing coefficient corresponding to the business tasks under each dimension.

[0195] The character portrait construction module 940 is configured to construct a character portrait of the service personnel according to the score value of the service personnel in each dimension.

[0196] Optionally, the preset dimensions include at least one of a risk operation dimension, an obstacle processing dimension, a work plan dimension, a data configuration dimension, an abnormal work order dimension, and a case sharing dimension.

[0197] Optionally, the service task acquisition module 920 includes:

[0198] The task type acquisition unit is configured to acquire a task type of the service task.

[0199] The service task acquisition unit is configured to divide the service task into the preset dimensions according to the task type, to obtain service tasks in each dimension.

[0200] Optionally, the score value determination module 930 includes:

[0201] The operation coefficient acquisition unit is configured to acquire an operation coefficient of the service personnel in processing service tasks in each dimension.

[0202] The execution coefficient acquisition unit is configured to acquire an execution coefficient of the service personnel in processing service tasks in each dimension.

[0203] The score value calculation unit is configured to calculate the score value of the service personnel in each dimension according to the personnel type, the operation coefficient, the execution coefficient, a first weight corresponding to the operation coefficient, and a second weight corresponding to the execution coefficient.

[0204] Optionally, the operation coefficient acquisition unit includes:

[0205] The workload acquisition subunit is configured to acquire a task level of each service task in each dimension and a workload of processing each service task.

[0206] The operation coefficient determination subunit is configured to determine the operation coefficient of the service personnel in processing service tasks in each dimension according to the task level and the workload.

[0207] Optionally, the execution coefficient acquisition unit includes:

[0208] The evaluation result acquisition subunit is configured to acquire an evaluation result after processing each service task in each dimension.

[0209] The execution coefficient determination subunit is configured to determine the execution coefficient of the service personnel in processing service tasks in each dimension according to the evaluation result.

[0210] Optionally, the character portrait construction module 940 comprises:

[0211] a failed task acquisition unit configured to acquire a target geographical position where the service personnel is located, a number of service tasks that the service personnel fails to handle in each dimension, and a failure cause;

[0212] a character portrait construction unit configured to construct a character portrait corresponding to the service personnel in a radar chart according to the score value of the service personnel in each dimension;

[0213] a failed task display unit configured to display the target geographical position, the number of service tasks that the service personnel fails to handle in each dimension, and the failure cause in the radar chart.

[0214] Optionally, the apparatus further comprises:

[0215] a to-be-handled task acquisition module configured to acquire a to-be-handled task and a geographical position corresponding to the to-be-handled task;

[0216] a target dimension determination module configured to determine a target dimension corresponding to the to-be-handled task according to a target task type corresponding to the to-be-handled task;

[0217] a candidate service personnel acquisition module configured to acquire a candidate service personnel corresponding to the to-be-handled task according to the character portrait and the target dimension;

[0218] a to-be-handled task processing module configured to filter a target service personnel from the candidate service personnel according to the geographical position, so that the target service personnel handles the to-be-handled task.

[0219] The character portrait construction apparatus provided in the embodiments of the present application acquires service tasks handled by a service personnel within a preset time period from a current time, divides the service tasks according to preset dimensions to obtain service tasks in each dimension, determines a score value of the service personnel in each dimension according to a personnel type corresponding to the service personnel and a handling coefficient of the service tasks in each dimension, and constructs a character portrait of the service personnel according to the score value of the service personnel in each dimension. The embodiments of the present application can realize accurate scoring of the service personnel by determining the score value of the service personnel in the preset dimensions according to the handling coefficient (such as a task handling speed, a task type, and a handling result) of the service tasks handled by the service personnel, avoid inaccurate personnel labeling caused by human factors in manual labeling and mutual evaluation, construct a corresponding character portrait, and select a service personnel according to the character portrait to handle a task in subsequent processing of the task, thereby improving the efficiency of task processing compared with a mode of selecting a task handler according to subjective will.

[0220] The embodiment of the present application further provides an electronic device, comprising a memory, a processor and a computer program stored in the memory and capable of running on the processor, and the computer program is executed by the processor to implement the person portrait construction method.

[0221] Figure 10 A structural schematic diagram of an electronic device 1000 is shown. As shown in the figure, the electronic device 1000 comprises a central processing unit (CPU) 1001, which can perform various appropriate actions and processes according to computer program instructions stored in a read-only memory (ROM) 1002 or computer program instructions loaded from a storage unit 1008 to a random access memory (RAM) 1003. In the RAM 1003, various programs and data required for the operation of the electronic device 1000 can also be stored. The CPU 1001, the ROM 1002 and the RAM 1003 are connected to each other through a bus 1004. An input / output (I / O) interface 1005 is also connected to the bus 1004. Figure 10

[0222] Various components in the electronic device 1000 are connected to the I / O interface 1005, including an input unit 1006, such as a keyboard, a mouse, a microphone, etc.; an output unit 1007, such as various types of displays, a loudspeaker, etc.; a storage unit 1008, such as a magnetic disk, an optical disk, etc.; and a communication unit 1009, such as a network card, a modem, a wireless communication transceiver, etc. The communication unit 1009 allows the electronic device 1000 to exchange information / data with other devices through a computer network, such as the Internet, and / or various telecommunications networks.

[0223] The various processes and processes described above can be performed by the processing unit 1001. For example, the method of any of the above embodiments can be implemented as a computer software program, which is tangibly contained in a computer readable medium, such as the storage unit 1008. In some embodiments, part or all of the computer program can be loaded and / or installed on the electronic device 1000 via the ROM 1002 and / or the communication unit 1009. When the computer program is loaded into the RAM 1003 and executed by the CPU 1001, one or more actions in the above-described method can be performed.

[0224] Additionally, the embodiment of the present application further provides a computer readable storage medium, which stores a computer program, and the program is executed by a processor to implement the above-mentioned person portrait construction method.

[0225] ​The various embodiments in the specification are described in progressive manner, and each embodiment focuses on the difference from other embodiments, and the same or similar parts between the embodiments can be mutually referred to.

[0226] Those skilled in the art should understand that the embodiments of the present application can be provided as a method, device, or computer program product. Therefore, the embodiments of the present application can adopt a completely hardware embodiment, a completely software embodiment, or an embodiment combining software and hardware aspects. Moreover, the embodiments of the present application can adopt a computer program product in the form of being implemented on one or more computer usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer usable program codes.

[0227] The embodiments of the present application are described with reference to flowcharts and / or block diagrams according to the method, terminal (system), and computer program product of the embodiments of the present application. It should be understood that each flow and / or block in the flowcharts and / or block diagrams, and the combination of the flows and / or blocks in the flowcharts and / or block diagrams can be implemented by computer program instructions. These computer program instructions can be provided to a general-purpose computer, special-purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, so that the instructions executed by the computer or other programmable data processing terminal produce an article of manufacture, including a device implemented in the flowcharts and / or block diagrams. Figure 1 one or more flows and / or blocks Figure 1 an apparatus that performs the functions specified in the flow(s) or block(s).

[0228] These computer program instructions can also be stored in a computer readable storage medium that can direct the computer or other programmable data processing terminal to work in a specific manner, so that the instructions stored in the computer readable storage medium produce an article of manufacture including an instruction apparatus that implements the flowcharts and / or block diagrams. Figure 1 one or more flows and / or blocks Figure 1 an apparatus that performs the functions specified in the flow(s) or block(s).

[0229] These computer program instructions can also be loaded into a computer or other programmable data processing terminal, so that a series of operation steps are performed on the computer or other programmable terminal to produce a computer implemented process, so that the instructions executed on the computer or other programmable terminal provide a process for implementing the flowcharts and / or block diagrams. Figure 1 one or more flows and / or blocks Figure 1 an apparatus that performs the functions specified in the flow(s) or block(s).

[0230] While the preferred embodiments of the application have been described above, it will be recognized and understood that various modifications and changes can be made to the embodiments of the present application by those skilled in the art having the benefit of this detailed description without departing from the scope of the present application. It is therefore intended that the appended claims be construed to include all such embodiments and modifications as fall within the scope of the present application.

[0231] Finally, it should be noted that, in the specification, relational terms such as first and second, and the like, can be used solely to distinguish one entity or action from another entity or action without necessarily implying any actual relationship or order between such entities or actions. Also, the terms "comprises", "comprising", or any other variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but can include other elements not expressly listed or inherent to such process, method, article, or apparatus. An element proceeded by "comprises a... " does not, without more constraints, exclude the existence of additional identical elements in the process, method, article, or apparatus that comprises the recited element.

[0232] The above provides a person portrait construction method, a person portrait construction device, an electronic device and a computer readable storage medium, and the principles and implementation manners of the present application are described by applying specific examples in the specification. The above description of the embodiments is only used to help understand the method of the present application and its core idea; meanwhile, for those skilled in the art, according to the idea of the present application, the specific implementation manners and application ranges can be changed, and the above description of the specification should not be understood as a limitation of the present application.

Claims

1. A method of constructing a portrait of a person, characterized by, The method comprises the following steps: obtaining the business tasks handled by the business personnel within a preset time period from the current time; dividing the business tasks according to preset dimensions to obtain the business tasks under each dimension; wherein the preset dimensions comprise at least one of the following: risk operation dimension, obstacle handling dimension, work plan dimension, data configuration dimension, abnormal work order dimension and case sharing dimension; determining the score value of the business personnel under each dimension according to the personnel type corresponding to the business personnel and the processing coefficient of the business tasks under each dimension; constructing the character portrait of the business personnel according to the score value of the business personnel under each dimension; wherein the determination of the score value of the business personnel under each dimension according to the personnel type corresponding to the business personnel and the processing coefficient of the business tasks under each dimension comprises: obtaining the operation coefficient of the business personnel in handling the business tasks under each dimension; obtaining the execution coefficient of the business personnel in handling the business tasks under each dimension; calculating the score value of the business personnel under each dimension according to the personnel type, the operation coefficient, the execution coefficient, the first weight corresponding to the operation coefficient and the second weight corresponding to the execution coefficient; wherein the operation coefficient of the business personnel in handling the business tasks under each dimension is obtained by: obtaining the task level of each business task under each dimension and the workload of handling each business task; determining the operation coefficient of the business personnel in handling the business tasks under each dimension according to the task level and the workload; wherein the task level is determined according to the difficulty coefficient of the task.

2. The method of claim 1, wherein, The division of the business tasks according to the preset dimensions to obtain the business tasks under each dimension comprises: obtaining the task type of the business tasks; dividing the business tasks into the preset dimensions according to the task type to obtain the business tasks under each dimension.

3. The method of claim 1, wherein, The execution coefficient of the business personnel in handling the business tasks under each dimension is obtained by: obtaining the evaluation result after the completion of each business task under each dimension; determining the execution coefficient of the business personnel in handling the business tasks under each dimension according to the evaluation result.

4. The method of claim 1, wherein, The construction of the character portrait of the business personnel according to the score value of the business personnel under each dimension comprises: obtaining the target geographical location where the business personnel is located, the number of failed business tasks and the failure reason of the business personnel under each dimension; constructing the character portrait of the business personnel corresponding to the radar chart according to the score value of the business personnel under each dimension; displaying the target geographical location, the number of failed business tasks under each dimension and the failure reason in the radar chart.

5. The method of claim 4, wherein, After the construction of the character portrait of the business personnel according to the score value of the business personnel under each dimension, the method further comprises: obtaining the to-be-handled task and the geographical location corresponding to the to-be-handled task; determining the target dimension corresponding to the to-be-handled task according to the target task type corresponding to the to-be-handled task; According to the character portrait and the target dimension, a candidate service personnel corresponding to the to-be-processed task is acquired; According to the geographic location, a target service personnel is screened out from the candidate service personnel, so that the to-be-processed task is processed by the target service personnel.

6. A person portrait constructing apparatus characterized by comprising: Comprise: A historical task acquisition module is configured to acquire service tasks processed by a service personnel within a preset time length from a current time; A service task acquisition module is configured to divide the service tasks according to preset dimensions to obtain service tasks under each dimension; wherein the preset dimensions comprise at least one of a risk operation dimension, an obstacle processing dimension, a work plan dimension, a data configuration dimension, an abnormal work order dimension, and a case sharing dimension; A score value determination module is configured to determine a score value of the service personnel under each dimension according to a personnel type corresponding to the service personnel and a processing coefficient of the service tasks under each dimension; A character portrait construction module is configured to construct a character portrait of the service personnel according to the score value of the service personnel under each dimension; The score value determination module comprises: An operation coefficient acquisition unit is configured to acquire an operation coefficient of the service personnel in processing the service tasks under each dimension; An execution coefficient acquisition unit is configured to acquire an execution coefficient of the service personnel in processing the service tasks under each dimension; A score value calculation unit is configured to calculate the score value of the service personnel under each dimension according to the personnel type, the operation coefficient, the execution coefficient, a first weight corresponding to the operation coefficient, and a second weight corresponding to the execution coefficient; The operation coefficient acquisition unit comprises: A workload acquisition subunit is configured to acquire a task level of each service task under each dimension and a workload of processing each service task; An operation coefficient determination subunit is configured to determine the operation coefficient of the service personnel in processing the service tasks under each dimension according to the task level and the workload; wherein the task level is determined according to a difficulty coefficient of the task.

7. An electronic device, comprising: Comprise: A processor, a memory, and a computer program stored on the memory and executable on the processor, wherein the processor executes the program to implement the character portrait construction method in any one of claims 1 to 5.

8. A computer-readable storage medium, characterized in that, When the instructions in the storage medium are executed by the processor of the electronic device, the electronic device can execute the character portrait construction method in any one of claims 1 to 5.

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