Session handling method and system
By acquiring target session records and judging according to preset rules, the system only converts to a managed state under triggered conditions, thus solving the problem of erroneous conversion of intelligent chatbots and improving user experience and customer service resource utilization efficiency.
CN116708054BActive Publication Date: 2026-07-07阿里巴巴(中国)网络技术有限公司
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- 阿里巴巴(中国)网络技术有限公司
- Filing Date
- 2023-05-30
- Publication Date
- 2026-07-07
Smart Images
Figure CN116708054B_ABST
Abstract
The embodiments of the present specification provide a conversation processing method and system, wherein the conversation processing method comprises: in the case that a target conversation is established with a target user, obtaining a conversation record of the target conversation; determining whether the target conversation triggers a preset hosting rule according to the conversation record; if yes, converting a conversation state of the target conversation into a hosting state. Through the conversation record of the target conversation, it is determined whether the target conversation triggers the preset hosting rule. Only in the case that the preset hosting rule is triggered, the conversation state of the target conversation is converted into the hosting state, which avoids mis-conversion, improves user experience, and at the same time, more fully utilizes limited customer service resources, improves the utilization efficiency of customer service resources, and saves costs.
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