Short message transfer method and system

Abstract

The present invention discloses a method for SMS flow transfer, including: configuring the SMS line; adding and defining SMS signatures and submitting them for review; adding and configuring SMS templates and submitting them for review, and mounting the SMS templates under SMS batches; reviewing SMS signatures and SMS templates, which can only be used after passing the review; selecting SMS templates to upload SMS tasks, generating SMS batches and starting to send SMS messages; recording the sending results and abnormal reasons of SMS tasks, and making statistics on the abnormal reasons. In addition, the present invention also discloses a SMS flow transfer system. The present invention solves the problem that robots and manual agents cannot uniformly manage SMS batches after sending SMS messages and cannot query the abnormal reasons for SMS sending. While unifying the SMS task management method, it greatly improves the usability of the SMS center system.

Description

Technical Field

[0001] The present invention relates to the technical field of call centers, and in particular to a short message transfer method and system. Background Art

[0002] In the existing technology, the SMS center module of the call center has two major defects:

[0003] First, although SMS tasks are typically managed in batches, robots or agents may also send SMS messages during calls, generating SMS tasks. Traditional call center SMS service modules don't have unified batch management for this, which can cause significant inconvenience in calculating SMS sending results.

[0004] Second, the SMS center module usually lacks statistics on abnormal reasons for SMS sending, resulting in the inability to know the corresponding abnormal reasons when SMS sending fails. Summary of the Invention

[0005] Based on this, in order to solve the technical problems in the existing technology, a short message flow method is proposed, including:

[0006] The SMS line management device configures the SMS line connection and allocates the connected SMS line after the connection configuration is completed; wherein, the SMS line connection configuration includes configuring the external number, billing information, and abnormal return code;

[0007] When a text message signature is required, a text message signature is added and defined through the text message signature management device; wherein, the text message signature is a text that is spliced ​​before the text message body and is used to indicate the identity; after adding and defining the text message signature through the text message signature management device, the text message signature is submitted to the review device for review. Only text message signatures that pass the review can be referenced in the text message template;

[0008] Add and configure SMS templates through the SMS template management device; different types of services correspond to different SMS templates; the SMS template management device mounts the SMS templates under the SMS batch; wherein, the SMS template includes the SMS body, SMS line, SMS signature, SMS parameters, and SMS URL; after adding and configuring the SMS template through the SMS template management device, the SMS template is submitted to the review device for review;

[0009] The review device reviews the SMS signatures submitted by the SMS signature management device and the SMS templates submitted by the SMS template management device; only SMS templates that have passed the review by the review device can be selected and used;

[0010] Select and use the approved SMS template to upload the SMS task through the SMS batch management device, generate the corresponding SMS batch, start the SMS batch and start sending SMS messages; the SMS task includes the target mobile phone number and the parameter values ​​of the SMS parameters in the SMS template;

[0011] The SMS sending statistics device records the sending results of the SMS task and the abnormal reasons, and makes statistics on the abnormal reasons; wherein the SMS task sending results include successful sending and sending abnormalities.

[0012] In one embodiment, the method of generating SMS batches includes a manual method of generating SMS batches and an automatic method of generating SMS batches; the method of generating SMS batches is selected by the SMS batch management device;

[0013] When manually generating SMS batches, the SMS batch management device selects the SMS template approved by the review device, manually uploads the SMS task and generates the corresponding SMS batch according to the SMS parameters configured in the SMS template;

[0014] Among them, when automatic generation of SMS batches is selected, the SMS batch management device automatically packages the SMS tasks generated by the robot or manual seat sending SMS during a call with the customer to generate SMS batches, so that the SMS sending statistics device can query and count them.

[0015] In one embodiment, automatically generating a batch of SMS messages specifically includes:

[0016] Different types of services are distinguished by their names. For each type of service, an outbound call batch containing one or more outbound call tasks is created when performing outbound call operations. When a robot or human agent triggers the SMS sending operation during a call with a customer, a corresponding SMS batch is automatically generated based on the current service and outbound call batch, and the SMS tasks generated for the current service and outbound call batch are stored in the SMS batch. All SMS tasks generated for the same outbound call batch are stored in the corresponding SMS batch. That is, after an outbound call batch has generated a corresponding SMS batch, it will not generate a new SMS batch when generating SMS tasks for the outbound call batch. Instead, SMS tasks will continue to be added to the already generated SMS batch.

[0017] In one embodiment, the SMS sending statistics device collects statistics on abnormal causes, specifically including:

[0018] The SMS sending statistics device is connected to the SMS line and obtains the abnormal return code of the current SMS line regarding the abnormal reason for SMS sending through the SMS line provider;

[0019] The SMS sending statistics device uploads the acquired exception return code and binds it to the SMS line of the current SMS task; the exception return codes of different SMS lines are different, and when the SMS sending statistics device uploads the exception return codes, they are uploaded independently without interfering with each other;

[0020] After the SMS is sent, the SMS sending statistics device captures a specific abnormal return code, and the abnormal return code displays the abnormal reason for each SMS that fails to be sent under the current SMS line.

[0021] In addition, in order to solve the technical problems in the existing technology, a short message flow system is proposed, which includes a short message line management device, a short message signature management device, an audit device, a short message template management device, a short message batch management device, and a short message sending statistics device;

[0022] The SMS line management device is used to configure the SMS line connection and allocate the connected SMS line after the connection configuration is completed; the SMS line connection configuration includes configuring the external number, billing information, and abnormal return code;

[0023] The SMS signature management device is used to add and define SMS signatures when they are required; wherein, the SMS signature is the text that is spliced ​​before the SMS body to indicate the identity; after adding and defining the SMS signature through the SMS signature management device, the SMS signature is submitted to the review device for review. Only SMS signatures that pass the review can be referenced in the SMS template;

[0024] The SMS template management device is used to add and configure SMS templates; different types of services correspond to different SMS templates; the SMS template management device mounts the SMS templates under SMS batches; wherein, the SMS templates include the SMS body, SMS line, SMS signature, SMS parameters, and SMS URL; after adding and configuring the SMS templates through the SMS template management device, the SMS templates are submitted to the review device for review;

[0025] The review device is used to review the SMS signatures submitted by the SMS signature management device and the SMS templates submitted by the SMS template management device; only SMS templates that have passed the review by the review device can be selected and used;

[0026] The SMS batch management device is used to select and use the approved SMS template to upload the SMS task, generate the corresponding SMS batch, start the SMS batch and start the SMS sending operation; wherein the SMS task includes the target mobile phone number and the parameter value of the SMS parameter in the SMS template;

[0027] The SMS sending statistics device is used to record the SMS task sending results and abnormal reasons. The SMS task sending results include successful sending and sending abnormalities.

[0028] In one embodiment, the method of generating SMS batches includes a manual method of generating SMS batches and an automatic method of generating SMS batches; the method of generating SMS batches is selected by the SMS batch management device;

[0029] When manually generating SMS batches, the SMS batch management device selects the SMS template approved by the review device, manually uploads the SMS task and generates the corresponding SMS batch according to the SMS parameters configured in the SMS template;

[0030] Among them, when automatic generation of SMS batches is selected, the SMS batch management device automatically packages the SMS tasks generated by the robot or manual seat sending SMS during a call with the customer to generate SMS batches, so that the SMS sending statistics device can query and count them.

[0031] In one embodiment, automatically generating a batch of SMS messages specifically includes:

[0032] Different types of services are distinguished by their names. For each type of service, an outbound call batch containing one or more outbound call tasks is created when performing outbound call operations. When a robot or human agent triggers the SMS sending operation during a call with a customer, a corresponding SMS batch is automatically generated based on the current service and outbound call batch, and the SMS tasks generated for the current service and outbound call batch are stored in the SMS batch. All SMS tasks generated for the same outbound call batch are stored in the corresponding SMS batch. That is, after an outbound call batch has generated a corresponding SMS batch, it will not generate a new SMS batch when generating SMS tasks for the outbound call batch. Instead, SMS tasks will continue to be added to the already generated SMS batch.

[0033] In one embodiment, the SMS sending statistics device collects statistics on abnormal causes, specifically including:

[0034] The SMS sending statistics device is connected to the SMS line and obtains the abnormal return code of the current SMS line regarding the abnormal reason for SMS sending through the SMS line provider;

[0035] The SMS sending statistics device uploads the acquired exception return code and binds it to the SMS line of the current SMS task; the exception return codes of different SMS lines are different, and when the SMS sending statistics device uploads the exception return codes, they are uploaded independently without interfering with each other;

[0036] After the SMS is sent, the SMS sending statistics device captures a specific abnormal return code, and the abnormal return code displays the abnormal reason for each SMS that fails to be sent under the current SMS line.

[0037] The implementation of the present invention will have the following beneficial effects:

[0038] The technical solution of the present invention solves the problem in the prior art that robots and manual agents cannot uniformly manage SMS batches after sending SMS and cannot query the reasons for abnormal SMS sending. While unifying the SMS task management method, it greatly improves the usability of the SMS center system. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0040] in:

[0041] Figure 1 Schematic diagram of the flow of the SMS transfer method of the present invention;

[0042] Figure 2 Schematic diagram of the SMS transfer system of the present invention;

[0043] Figure 3 A schematic diagram of automatically generating SMS batches in the present invention;

[0044] Figure 4 This is a schematic diagram of the state of manually generating SMS batches in the present invention; DETAILED DESCRIPTION

[0045] The following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments of the present invention without making any creative efforts shall fall within the scope of protection of the present invention.

[0046] like Figure 1 As shown, the present invention discloses a method for transferring short messages, comprising:

[0047] The SMS line management device configures the SMS lines for connection and allocates the connected SMS lines after completing the connection configuration;

[0048] The SMS line connection configuration includes configuring the external number, billing information, and exception return code;

[0049] When SMS signature is required, add and define SMS signature through SMS signature management device;

[0050] The SMS signature is the text that is added before the SMS body to identify the user.

[0051] After adding and defining SMS signatures through the SMS signature management device, the SMS signatures are submitted to the review device for review. Only SMS signatures that pass the review can be referenced in SMS templates;

[0052] Add and configure SMS templates through SMS template management device;

[0053] Different types of services correspond to different SMS templates, that is, one SMS template corresponds to one type of service;

[0054] The SMS template management device mounts the SMS template under the SMS batch;

[0055] Among them, the SMS template includes SMS body, SMS line, SMS signature, SMS parameters, and SMS URL;

[0056] After adding and configuring the SMS template through the SMS template management device, the SMS template is submitted to the review device for review;

[0057] The review device reviews the SMS signatures submitted by the SMS signature management device and the SMS templates submitted by the SMS template management device; only SMS templates that have passed the review by the review device can be selected and used;

[0058] Select and use the approved SMS template to upload the SMS task through the SMS batch management device, generate the corresponding SMS batch, start the SMS batch and start sending SMS;

[0059] Among them, the SMS task includes the target mobile phone number and the parameter values ​​of the SMS parameters in the SMS template;

[0060] In particular, the method of generating SMS batches includes a manual method of generating SMS batches, an automatic method of generating SMS batches, and a method of selecting a method of generating SMS batches through an SMS batch management device;

[0061] When manually generating SMS batches, the SMS batch management device selects the SMS template approved by the review device, manually uploads the SMS task and generates the corresponding SMS batch according to the SMS parameters configured in the SMS template;

[0062] When automatic SMS batch generation is selected, the SMS batch management device automatically packages the SMS tasks generated by the robot or human agent sending SMS messages during a call with a customer into SMS batches, so that the SMS sending statistics device can query and count them.

[0063] In particular, if Figure 3 As shown, the automatically generated SMS batches specifically include:

[0064] Different types of services are distinguished by their names. Each type of service creates an outbound call batch containing one or more outbound call tasks when performing outbound call operations. When a robot or human agent triggers the SMS sending operation during a call with a customer, a corresponding SMS batch is automatically generated based on the current service and outbound call batch, and the SMS tasks generated for the current service and outbound call batch are stored in this SMS batch. All SMS tasks generated for the same outbound call batch are stored in the corresponding SMS batch. That is, if an outbound call batch has already generated a corresponding SMS batch, generating SMS tasks for this outbound call batch will not generate a new SMS batch, but will continue to add SMS tasks to the already generated SMS batch.

[0065] After the automatically generated SMS batch is generated, the status of the SMS batch is only the completed status. The SMS batch management device can be used to view the SMS batch and view the SMS tasks of the automatically generated SMS batch;

[0066] For example, the automatically generated SMS batch is named "Outbound Call Batch Name_Automatic SMS Batch_YYYYmmdd". All new SMS tasks generated by this outbound call batch are stored in this SMS batch.

[0067] like Figure 4 The status diagram of manually generating SMS batches is shown. When manually uploading SMS tasks and generating SMS batches, the initial status of the SMS batch is Ready. In manual mode, the SMS batch management device can be used to start, cancel, stop, view SMS batches, and view SMS tasks for the manually generated SMS batches.

[0068] The SMS sending statistics device records the SMS sending results and abnormal reasons, and makes statistics on the abnormal reasons; wherein the SMS sending results include successful sending and sending abnormalities;

[0069] In particular, the SMS sending statistics device collects statistics on abnormal causes, specifically including:

[0070] The SMS sending statistics device is connected to the SMS line and obtains the abnormal return code of the current SMS line regarding the abnormal reason for SMS sending through the SMS line provider;

[0071] The SMS sending statistics device uploads the acquired exception return code and binds it to the SMS line of the current SMS task; the exception return codes of different SMS lines are different, and when the SMS sending statistics device uploads the exception return codes, they are uploaded independently without interfering with each other;

[0072] After the SMS is sent, the SMS sending statistics device captures a specific abnormal return code, which displays the abnormal reason for each SMS that failed to be sent on the current SMS line;

[0073] like Figure 2As shown, the present invention discloses a short message flow system, including a short message line management device, a short message signature management device, an audit device, a short message template management device, a short message batch management device, and a short message sending statistics device;

[0074] The SMS line management device is used to configure the SMS line connection and allocate the connected SMS line to the corresponding account after the connection configuration is completed;

[0075] The SMS line connection configuration includes configuring the external number, billing information, and exception return code;

[0076] The SMS signature management device is used to add and define SMS signatures when SMS signatures are required;

[0077] Among them, the SMS signature is the text that is spliced ​​before the SMS body to identify the identity; after adding and defining the SMS signature through the SMS signature management device, the SMS signature is submitted to the review device for review. Only SMS signatures that pass the review can be referenced in the SMS template;

[0078] The SMS template management device is used to add and configure SMS templates. Different types of services correspond to different SMS templates, that is, one SMS template corresponds to one type of service. The SMS template management device mounts the SMS template under the SMS batch;

[0079] The SMS template includes the SMS body, SMS line, SMS signature, SMS parameters, and SMS URL. After adding and configuring the SMS template through the SMS template management device, the SMS template is submitted to the review device for review.

[0080] The review device is used to review the SMS signatures submitted by the SMS signature management device and the SMS templates submitted by the SMS template management device; only SMS templates that have passed the review by the review device can be selected and used;

[0081] The SMS batch management device is used to select and use the approved SMS template to upload the SMS task, generate the corresponding SMS batch, start the SMS batch and start the SMS sending operation; wherein the SMS task includes the target mobile phone number and the parameter value of the SMS parameter in the SMS template;

[0082] The SMS sending statistics device is used to record the SMS task sending results and abnormal reasons. The SMS task sending results include successful sending and sending abnormalities.

[0083] The method of generating SMS batches includes manually generating SMS batches and automatically generating SMS batches; and selecting the method of generating SMS batches through the SMS batch management device;

[0084] When manually generating SMS batches, the SMS batch management device selects the SMS template approved by the review device, manually uploads the SMS task and generates the corresponding SMS batch according to the SMS parameters configured in the SMS template;

[0085] When automatic SMS batch generation is selected, the SMS batch management device automatically packages the SMS tasks generated by the robot or human agent sending SMS messages during a call with a customer into SMS batches, so that the SMS sending statistics device can query and count them.

[0086] The automatic generation of SMS batches specifically includes:

[0087] Different types of services are distinguished by their names. Each type of service creates an outbound call batch containing one or more outbound call tasks when performing outbound call operations. When a robot or human agent triggers the SMS sending operation during a call with a customer, a corresponding SMS batch is automatically generated based on the current service and outbound call batch, and the SMS tasks generated for the current service and outbound call batch are stored in this SMS batch. All SMS tasks generated for the same outbound call batch are stored in the corresponding SMS batch. That is, if an outbound call batch has already generated a corresponding SMS batch, generating SMS tasks for this outbound call batch will not generate a new SMS batch, but will continue to add SMS tasks to the already generated SMS batch.

[0088] After the automatically generated SMS batch is generated, the status of the SMS batch is only the completed status. The SMS batch management device can be used to view the SMS batch and view the SMS tasks of the automatically generated SMS batch;

[0089] For example, the automatically generated SMS batch is named "Outbound Call Batch Name_Automatic SMS Batch_YYYYmmdd". All new SMS tasks generated by this outbound call batch are stored in this SMS batch.

[0090] When manually uploading SMS tasks and generating SMS batches, the initial status of the SMS batch is Ready. In manual mode, the SMS batch management device can be used to start, cancel, stop, view SMS batches, and view SMS tasks for the manually generated SMS batches.

[0091] In particular, the SMS sending statistics device collects statistics on abnormal causes, specifically including:

[0092] The SMS sending statistics device is connected to the SMS line and obtains the abnormal return code of the current SMS line regarding the abnormal reason for SMS sending through the SMS line provider;

[0093] The SMS sending statistics device uploads the acquired exception return code and binds it to the SMS line of the current SMS task; the exception return codes of different SMS lines are different, and when the SMS sending statistics device uploads the exception return codes, they are uploaded independently without interfering with each other;

[0094] After the SMS is sent, the SMS sending statistics device captures a specific abnormal return code, and the abnormal return code displays the abnormal reason for each SMS that fails to be sent under the current SMS line.

[0095] The above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit the same. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements will not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the various embodiments of the present invention.

Claims

1. A method for transferring short messages, characterized in that: include: The SMS line management device configures the SMS line connection and allocates the connected SMS line after the connection configuration is completed; wherein, the SMS line connection configuration includes configuring the external number, billing information, and abnormal return code; When a text message signature is required, a text message signature is added and defined through the text message signature management device; wherein, the text message signature is a text that is spliced ​​before the text message body and is used to indicate the identity; after adding and defining the text message signature through the text message signature management device, the text message signature is submitted to the review device for review. Only text message signatures that pass the review can be referenced in the text message template; Add and configure SMS templates through the SMS template management device; different types of services correspond to different SMS templates; the SMS template management device mounts the SMS templates under the SMS batch; wherein, the SMS template includes the SMS body, SMS line, SMS signature, SMS parameters, and SMS URL; after adding and configuring the SMS template through the SMS template management device, the SMS template is submitted to the review device for review; The review device reviews the SMS signatures submitted by the SMS signature management device and the SMS templates submitted by the SMS template management device; only SMS templates that have passed the review by the review device can be selected and used; Select and use the approved SMS template to upload the SMS task through the SMS batch management device, generate the corresponding SMS batch, start the SMS batch and start sending SMS messages; the SMS task includes the target mobile phone number and the parameter values ​​of the SMS parameters in the SMS template; The SMS sending statistics device records the SMS sending results and abnormal reasons, and makes statistics on the abnormal reasons; wherein the SMS sending results include successful sending and sending abnormalities; The method of generating SMS batches includes manually generating SMS batches and automatically generating SMS batches; and selecting the method of generating SMS batches through the SMS batch management device; When manually generating SMS batches, the SMS batch management device selects the SMS template approved by the review device, manually uploads the SMS task and generates the corresponding SMS batch according to the SMS parameters configured in the SMS template; When automatic SMS batch generation is selected, the SMS batch management device automatically packages the SMS tasks generated by the robot or human agent sending SMS messages during a call with a customer into SMS batches, so that the SMS sending statistics device can query and count them. The automatic generation of SMS batches specifically includes: Different types of services are distinguished by their names. For each type of service, an outbound call batch containing one or more outbound call tasks is created when performing outbound call operations. When a robot or human agent triggers the SMS sending operation during a call with a customer, a corresponding SMS batch is automatically generated based on the current service and outbound call batch, and the SMS tasks generated for the current service and outbound call batch are stored in the SMS batch. All SMS tasks generated for the same outbound call batch are stored in the corresponding SMS batch. That is, after an outbound call batch has generated a corresponding SMS batch, it will not generate a new SMS batch when generating SMS tasks for the outbound call batch. Instead, SMS tasks will continue to be added to the already generated SMS batch.

2. The SMS transfer method according to claim 1, It is characterized by: The SMS sending statistics device collects statistics on abnormal causes, specifically including: The SMS sending statistics device is connected to the SMS line and obtains the abnormal return code of the current SMS line regarding the abnormal reason for SMS sending through the SMS line provider; The SMS sending statistics device uploads the acquired exception return code and binds it to the SMS line of the current SMS task; the exception return codes of different SMS lines are different, and when the SMS sending statistics device uploads the exception return codes, they are uploaded independently without interfering with each other; After the SMS is sent, the SMS sending statistics device captures a specific abnormal return code, and the abnormal return code displays the abnormal reason for each SMS that fails to be sent under the current SMS line.

3. A short message transfer system, characterized in that: It includes SMS line management device, SMS signature management device, audit device, SMS template management device, SMS batch management device, and SMS sending statistics device; The SMS line management device is used to configure the SMS line connection and allocate the connected SMS line after the connection configuration is completed; the SMS line connection configuration includes configuring the external number, billing information, and abnormal return code; The SMS signature management device is used to add and define SMS signatures when they are required; wherein, the SMS signature is the text that is spliced ​​before the SMS body to indicate the identity; after adding and defining the SMS signature through the SMS signature management device, the SMS signature is submitted to the review device for review. Only SMS signatures that pass the review can be referenced in the SMS template; The SMS template management device is used to add and configure SMS templates; different types of services correspond to different SMS templates; the SMS template management device mounts the SMS templates under SMS batches; wherein, the SMS templates include the SMS body, SMS line, SMS signature, SMS parameters, and SMS URL; after adding and configuring the SMS templates through the SMS template management device, the SMS templates are submitted to the review device for review; The review device is used to review the SMS signatures submitted by the SMS signature management device and the SMS templates submitted by the SMS template management device; only SMS templates that have passed the review by the review device can be selected and used; The SMS batch management device is used to select and use the approved SMS template to upload the SMS task, generate the corresponding SMS batch, start the SMS batch and start the SMS sending operation; wherein the SMS task includes the target mobile phone number and the parameter value of the SMS parameter in the SMS template; The SMS sending statistics device is used to record the SMS task sending results and abnormal reasons. The SMS task sending results include successful sending and sending abnormalities. The method of generating SMS batches includes manually generating SMS batches and automatically generating SMS batches; and selecting the method of generating SMS batches through the SMS batch management device; When manually generating SMS batches, the SMS batch management device selects the SMS template approved by the review device, manually uploads the SMS task and generates the corresponding SMS batch according to the SMS parameters configured in the SMS template; When automatic SMS batch generation is selected, the SMS batch management device automatically packages the SMS tasks generated by the robot or human agent sending SMS messages during a call with a customer into SMS batches, so that the SMS sending statistics device can query and count them. The automatic generation of SMS batches specifically includes: Different types of services are distinguished by their names. For each type of service, an outbound call batch containing one or more outbound call tasks is created when performing outbound call operations. When a robot or human agent triggers the SMS sending operation during a call with a customer, a corresponding SMS batch is automatically generated based on the current service and outbound call batch, and the SMS tasks generated for the current service and outbound call batch are stored in the SMS batch. All SMS tasks generated for the same outbound call batch are stored in the corresponding SMS batch. That is, after an outbound call batch has generated a corresponding SMS batch, it will not generate a new SMS batch when generating SMS tasks for the outbound call batch. Instead, SMS tasks will continue to be added to the already generated SMS batch.

4. The SMS transfer system according to claim 3, It is characterized by: The SMS sending statistics device collects statistics on abnormal causes, specifically including: The SMS sending statistics device is connected to the SMS line and obtains the abnormal return code of the current SMS line regarding the abnormal reason for SMS sending through the SMS line provider; The SMS sending statistics device uploads the acquired exception return code and binds it to the SMS line of the current SMS task; the exception return codes of different SMS lines are different, and when the SMS sending statistics device uploads the exception return codes, they are uploaded independently without interfering with each other; After the SMS is sent, the SMS sending statistics device captures a specific abnormal return code, and the abnormal return code displays the abnormal reason for each SMS that fails to be sent under the current SMS line.

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