A method, device and system for remote troubleshooting of vehicle malfunctions during vehicle operation

Abstract

The application discloses a fault remote maintenance help-seeking method, device and system during vehicle driving, and relates to the technical field of vehicle maintenance. The method comprises the following steps: sending a remote maintenance assistance request to a cloud platform; acquiring maintenance request information provided by a plurality of maintenance terminals respectively and delivered by the cloud platform; selecting the plurality of maintenance terminals and establishing a connection; generating vehicle state description information and sending the vehicle state description information to each maintenance terminal respectively; acquiring a handheld terminal photographing assistance strategy group; acquiring video information; sending the video information to a corresponding maintenance terminal; acquiring an analysis report and maintenance strategy quotation information; and selecting a maintenance terminal as a final help-seeking terminal according to the analysis report and the maintenance strategy quotation information. The application can enable the maintenance terminal to provide the handheld terminal photographing assistance strategy group according to the understanding of the vehicle, so that the driver provides more detailed vehicle conditions according to the handheld terminal photographing assistance strategy group, thereby enabling the maintainer to provide more accurate maintenance strategies.

Description

Technical Field

[0001] This application relates to the field of vehicle maintenance technology, specifically to a method, device, and system for remotely requesting assistance with vehicle malfunctions during operation. Background Technology

[0002] In the current technology, vehicles often encounter many unexpected situations when driving on the road, such as engine starting failure, tire failure, ignition failure, exhaust failure, etc. Some of these failures can be temporarily repaired by the driver himself, allowing the vehicle to last until it reaches a repair shop.

[0003] However, most drivers cannot repair their vehicles themselves. Even if they can, they may lack the necessary repair equipment or replacement parts. In such cases, drivers either have to have their vehicles towed to a repair shop or hire a mechanic. However, hiring a mechanic presents challenges. First, mechanics can only assess the vehicle's condition based on the driver's description, potentially leading to inaccurate diagnoses. Second, mechanics cannot provide accurate quotes without being physically present, and may only offer a price upon arrival, potentially resulting in overcharging. Furthermore, drivers cannot understand the mechanic's proposed repair strategy, leaving them unable to choose the appropriate approach. Summary of the Invention

[0004] The purpose of this invention is to provide a method for remote repair assistance during vehicle malfunctions, which at least solves one of the aforementioned technical problems.

[0005] One aspect of the present invention provides a method for remotely requesting repair assistance for vehicle malfunctions during driving, characterized in that the method includes:

[0006] Generate a remote maintenance assistance request and send the request to the cloud platform;

[0007] Obtain maintenance request information from multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request.

[0008] Based on the repair request information, select multiple repair terminals and establish a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped.

[0009] Generate vehicle status description information and send it to each maintenance terminal;

[0010] Obtain the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group;

[0011] The system acquires multiple sets of video information captured by the handheld terminal according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to one handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request.

[0012] Each set of video information is sent to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information.

[0013] Each maintenance terminal sends an analysis report and maintenance strategy quotation after acquiring video information;

[0014] Based on the analysis report and maintenance strategy pricing information, select one or more maintenance terminals as the final assistance terminals.

[0015] Optionally, the remote maintenance assistance request includes the requested location information and vehicle model information;

[0016] The repair request information includes the repairer's location information and the repairer's evaluation information on the platform;

[0017] The step of selecting multiple repair terminals based on the repair request information and establishing a connection with each repair terminal, wherein each repair terminal with which a connection is established is called the terminal requiring assistance, includes:

[0018] Based on the requested location information and the repairer's location information, obtain the estimated arrival time information;

[0019] The various maintenance request messages are arranged in descending order of estimated arrival time, allowing the user to select multiple maintenance terminals from the various maintenance request messages;

[0020] The information and connection method of each selected maintenance terminal are sent to the cloud platform, so that the cloud platform can send the connection method to the selected maintenance terminal according to the information of the selected maintenance terminal.

[0021] Optionally, the handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

[0022] This application also provides a remote vehicle fault repair assistance device during vehicle operation, the device comprising:

[0023] A remote maintenance assistance request generation module, which generates a remote maintenance assistance request and sends the remote maintenance assistance request to the cloud platform;

[0024] The maintenance request acquisition module is used to acquire maintenance request information provided by multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request information.

[0025] The selection module is used to select multiple maintenance terminals according to the maintenance request information and establish a connection with each maintenance terminal respectively. Each maintenance terminal that has established a connection is called the terminal to be helped.

[0026] The sending module is used to generate vehicle status description information and send it to each maintenance terminal respectively;

[0027] The handheld terminal shooting assistance strategy group acquisition module is used to acquire the handheld terminal shooting assistance strategy group sent by each maintenance terminal according to the vehicle status description information. One maintenance terminal corresponds to one handheld terminal shooting assistance strategy group.

[0028] The video information sending module is used to obtain the analysis report and maintenance strategy quotation information sent by each maintenance terminal after obtaining the video information;

[0029] The final assistance terminal selection module is used to select one or more maintenance terminals as the final assistance terminals based on the analysis report and maintenance strategy quotation information.

[0030] This application also provides a remote maintenance assistance method, the remote maintenance assistance method comprising:

[0031] The handheld terminal acquires the request information input by the user and sends a remote maintenance assistance request to the cloud platform based on the user's input request information;

[0032] After receiving a remote maintenance assistance request, the cloud platform sends the request to multiple maintenance terminals connected to the cloud platform.

[0033] Each maintenance terminal that receives a remote maintenance assistance request from the cloud platform will send its maintenance intention to the cloud platform after receiving the request.

[0034] The cloud platform obtains the repair request information corresponding to the repair terminal that indicates a repair intention and sends each repair request information to the handheld terminal;

[0035] The handheld terminal selects multiple repair terminals based on the repair request information and establishes a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped.

[0036] The handheld terminal generates vehicle status description information and sends it to each maintenance terminal.

[0037] The maintenance terminal that obtains the vehicle status description information generates a handheld terminal shooting assistance strategy group within a preset time and sends the generated handheld terminal shooting assistance strategy group to the maintenance terminal.

[0038] The handheld terminal acquires the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group.

[0039] The handheld terminal acquires multiple sets of video information captured by itself according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to a handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request.

[0040] The handheld terminal sends each set of video information to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information.

[0041] Each repair terminal generates an analysis report and repair strategy quotation information based on the acquired video information and sends it to the handheld terminal.

[0042] The handheld terminal obtains the analysis report and maintenance strategy quotation information sent by each maintenance terminal after acquiring the video information;

[0043] Based on the analysis report and maintenance strategy quotation information, the handheld terminal selects one or more maintenance terminals as the final assistance terminal.

[0044] Optionally, the remote maintenance assistance request includes the requested location information and vehicle model information;

[0045] The repair request information includes the repairer's location information and the repairer's evaluation information on the platform.

[0046] Optionally, the handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

[0047] This application also provides a remote repair assistance system, which includes a handheld terminal, a cloud platform, and multiple repair terminals. The handheld terminal, cloud platform, and multiple repair terminals work together to implement the remote repair assistance method described above.

[0048] Optionally, the number of handheld terminals is two, one referred to as the main handheld terminal and the other as the auxiliary handheld terminal. The main handheld terminal is used for the following operations:

[0049] Generate a remote maintenance assistance request and send the request to the cloud platform;

[0050] Obtain maintenance request information from multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request.

[0051] Based on the repair request information, select multiple repair terminals and establish a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped.

[0052] Generate vehicle status description information and send it to each maintenance terminal;

[0053] Obtain the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group;

[0054] The system acquires multiple sets of video information captured by the handheld terminal according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to one handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request.

[0055] Each set of video information is sent to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information.

[0056] Each maintenance terminal sends an analysis report and maintenance strategy quotation after acquiring video information;

[0057] Based on the analysis report and maintenance strategy pricing information, select one or more maintenance terminals as the final assistance terminals.

[0058] Optionally, the auxiliary handheld terminal is used for the following operations:

[0059] Multiple sets of video information were captured based on the handheld terminal shooting assistance strategy group.

[0060] Beneficial effects

[0061] The remote repair assistance method for vehicle malfunctions during driving, as described in this application, first allows the repairman at the repair terminal to understand the vehicle's status. Based on this understanding, a handheld terminal shooting assistance strategy is provided, enabling the driver or other passengers to provide more detailed vehicle information (including images, videos, and audio) according to the repairman's needs. This allows the repairman to not only hear the driver's text and voice descriptions but also to actually see and hear the vehicle's condition, thus providing a more accurate repair strategy. The driver can then select the most suitable repairman based on the repair strategy. Attached Figure Description

[0062] Figure 1 This is a flowchart illustrating a method for remotely repairing and requesting assistance for vehicle malfunctions during operation, according to an embodiment of this application. Detailed Implementation

[0063] To make the objectives, technical solutions, and advantages of this application clearer, the technical solutions in the embodiments of this application will be described in more detail below with reference to the accompanying drawings. In the drawings, the same or similar reference numerals denote the same or similar elements or elements having the same or similar functions throughout. The described embodiments are some, but not all, embodiments of this application. The embodiments described below with reference to the accompanying drawings are exemplary and intended to explain this application, and should not be construed as limiting this application. All other embodiments obtained by those skilled in the art based on the embodiments of this application without creative effort are within the scope of protection of this application. The embodiments of this application will be described in detail below with reference to the accompanying drawings.

[0064] Figure 1 This is a flowchart illustrating a method for remotely repairing and requesting assistance for vehicle malfunctions during operation, according to an embodiment of this application.

[0065] like Figure 1 The remote repair assistance methods shown include:

[0066] Step 1: Generate a remote maintenance assistance request and send the request to the cloud platform;

[0067] Step 2: Obtain the repair request information provided by multiple repair terminals transmitted by the cloud platform. Each repair terminal corresponds to one repair request.

[0068] Step 3: Select multiple repair terminals according to the repair request information and establish a connection with each repair terminal. Each repair terminal with a connection is called the terminal to be helped.

[0069] Step 4: Generate vehicle status description information and send it to each maintenance terminal;

[0070] Step 5: Obtain the handheld terminal shooting assistance strategy group sent by each maintenance terminal according to the vehicle status description information. One maintenance terminal corresponds to one handheld terminal shooting assistance strategy group.

[0071] Step 6: Obtain multiple sets of video information captured by the handheld terminal according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to one handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request.

[0072] Step 7: Send each set of video information to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information;

[0073] Step 8: Obtain the analysis report and maintenance strategy quotation information sent by each maintenance terminal after obtaining the video information;

[0074] Step 9: Select one or more repair terminals as the final assistance terminals based on the analysis report and repair strategy quotation information.

[0075] The remote repair assistance method for vehicle malfunctions during driving, as described in this application, first allows the repairman at the repair terminal to understand the vehicle's status. Based on this understanding, a handheld terminal shooting assistance strategy is provided, enabling the driver or other passengers to provide more detailed vehicle information (including images, videos, and audio) according to the repairman's needs. This allows the repairman to not only hear the driver's text and voice descriptions but also to actually see and hear the vehicle's condition, thus providing a more accurate repair strategy. The driver can then select the most suitable repairman based on the repair strategy.

[0076] In this embodiment, the remote maintenance assistance request includes the requested location information and vehicle model information. The requested location information can be latitude and longitude information, or it can be approximate location information, such as a certain city and a certain highway, and the approximate distance from the highway entrance is about 1 kilometer, or similar descriptive information.

[0077] In this embodiment, the repair request information includes the repairer's location information and the repairer's evaluation information on the platform.

[0078] In this embodiment, the repairman's location is generally the repairman's shop, which is a fixed location. Therefore, the repairman's location information is fixed latitude and longitude information.

[0079] In this embodiment, the repairman's evaluation information on the platform can be evaluation information from other repairmen who have patronized the repairman, or it can include other information such as WeChat descriptions of the repairman's expertise. For example, some repairmen are good at repairing engines, some are good at repairing chassis, while others are not good at or have no repair capabilities in certain areas. These can all be used as the repairman's evaluation information on the platform, so that the person seeking help (i.e. the driver or passenger in the vehicle with the malfunction) can make a preliminary screening based on this preliminary information.

[0080] In this embodiment, multiple repair terminals are selected based on the repair request information, and a connection is established with each repair terminal. Each repair terminal with which a connection is established is called the terminal requiring assistance, including:

[0081] Based on the requested location information and the repairer's location information, obtain the estimated arrival time information;

[0082] The various repair request messages are arranged in order of estimated arrival time from fastest to slowest, so that the user (i.e. the person seeking help) can select multiple repair terminals from the various repair request messages;

[0083] The information and connection method of each selected maintenance terminal are sent to the cloud platform, so that the cloud certificate can send the connection method to the selected maintenance terminal according to the information of the selected maintenance terminal.

[0084] In this embodiment, the first consideration is arrival time. If the arrival time exceeds the user's expectations, then even if the user has excellent skills, it is meaningless. Therefore, sorting by arrival time makes it easier for users to choose a repair terminal that is more suitable in terms of time.

[0085] After selecting a repair terminal, the requester sends the selected repair terminal and their connection method to the cloud platform. The connection method can be a mobile phone connection, a WeChat connection, or other communication connection methods. In this way, the requester can continue to connect to the repair terminal through the cloud platform, or they can connect to the repair terminal through other methods. For example, if frequent communication is required but the cloud platform does not have the corresponding function, or if multiple video and photo takings are required but the cloud platform does not support them, they can communicate privately.

[0086] In this embodiment, the vehicle status description information can be text or voice information, generated by the person seeking help based on their understanding of the vehicle. For example, in one embodiment, the person seeking help described the vehicle's condition. The vehicle had been driven continuously for 10 hours, and the weather was hot that day. After driving continuously for 10 hours, the vehicle encountered a problem. Initially, a temperature alarm was triggered. To cool down the vehicle, the person seeking help parked on the side of the road and tried to cool it down. However, after the temperature dropped, the vehicle could not be started. This textual description allows the user to understand the cause and effect of the vehicle problem.

[0087] When each repair terminal learns about the cause and effect of the vehicle, each repair terminal will provide a handheld terminal shooting assistance strategy group. In this embodiment, the handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

[0088] The reason why each repair shop provides a handheld terminal shooting assistance strategy group is that each repair shop operator (i.e., repair personnel) may need different video and image information. Due to differences in their own professional level or ideas, everyone wants to understand the situation of different parts of the vehicle. Therefore, each repair shop provides a handheld terminal shooting assistance strategy group.

[0089] In this embodiment, the handheld terminal pasting position diagram refers to the pasting position of the handheld terminal when taking pictures. For example, if there is only one person in the vehicle, that is, no other people, then the person (i.e., the driver) cannot take pictures with a handheld terminal (such as a mobile phone) at the same time, and perform operations according to the operation instructions transmitted by the maintenance terminal. Therefore, in this case, the maintenance personnel need to paste the handheld terminal in a certain required position according to the maintenance personnel's requirements, and the person performs the corresponding operation.

[0090] For example, suppose a handheld terminal shooting assistance strategy group is as follows:

[0091] Place the phone on the hood of the car in a specific location on the side facing the engine (this specific location can be provided via a picture), and then the driver sits in the driver's seat to start the engine and apply the brakes.

[0092] In this embodiment, the remote repair assistance method for vehicle malfunctions during driving further includes:

[0093] When the handheld terminal is installed in the predetermined location (i.e., the location indicated by the location diagram pasted on the handheld terminal), the person seeking help controls the handheld terminal to take a picture and sends the image taken by the handheld terminal (hereinafter referred to as the first image) to the cloud platform;

[0094] The cloud platform calculates the similarity between the image and the handheld terminal pasting position diagram (a handheld terminal pasting position diagram used to indicate the position where the first image was taken). If the similarity exceeds a threshold, it is determined that the installation is in place; if the similarity does not exceed the threshold, it is determined that the installation is not in place, and a notification message is sent to the handheld terminal so that the person seeking help can further adjust the position of the handheld terminal.

[0095] In this embodiment, the video information taken by the person seeking help according to the handheld terminal pasting location diagram and the corresponding operation instructions can be sent to the corresponding maintenance terminal for the operator of the maintenance terminal to view.

[0096] Understandably, if the person seeking help feels that taking multiple videos is too much, they can choose to take them selectively, and the repair terminal corresponding to the handheld terminal shooting assistance strategy group that is not selected will be considered as abandoned.

[0097] In this embodiment, after the repair terminal acquires the video, it can analyze the video and provide an analysis report and repair strategy quotation information. The analysis report points out possible problems, while the repair strategy quotation information provides repair strategies and the price range required for each type of repair, thereby enabling the person seeking help to obtain intuitive cost information and repair strategies.

[0098] Understandably, there can be multiple repair terminals that can be selected. For example, the person seeking help can choose a certain part of the repair strategy of repair terminal A and a certain part of the repair strategy of repair terminal B.

[0099] This application also provides a remote repair assistance device for vehicle malfunctions during operation. The device includes a remote repair assistance request generation module, a repair request acquisition module, a selection module, a sending module, a handheld terminal shooting assistance strategy group acquisition module, a video information sending module, and a final assistance terminal selection module.

[0100] The remote maintenance assistance request generation module is used to generate remote maintenance assistance requests and send them to the cloud platform;

[0101] The maintenance request acquisition module is used to acquire maintenance request information provided by multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request.

[0102] The selection module is used to select multiple maintenance terminals according to the maintenance request information and establish a connection with each maintenance terminal. Each maintenance terminal that has established a connection is called the terminal to be helped.

[0103] The sending module is used to generate vehicle status description information and send it to each maintenance terminal respectively;

[0104] The handheld terminal shooting assistance strategy group acquisition module is used to acquire the handheld terminal shooting assistance strategy group sent by each maintenance terminal according to the vehicle status description information. One maintenance terminal corresponds to one handheld terminal shooting assistance strategy group.

[0105] The video information sending module is used to obtain the analysis report and maintenance strategy quotation information sent by each maintenance terminal after obtaining the video information;

[0106] The final assistance terminal selection module is used to select one or more maintenance terminals as the final assistance terminals based on the analysis report and maintenance strategy quotation information.

[0107] This application also provides a remote maintenance assistance method, the remote maintenance assistance method comprising:

[0108] The handheld terminal acquires the request information input by the user and sends a remote maintenance assistance request to the cloud platform based on the request information;

[0109] After receiving a remote maintenance assistance request, the cloud platform sends the request to multiple maintenance terminals connected to the cloud platform.

[0110] Each maintenance terminal that receives a remote maintenance assistance request from the cloud platform will send its maintenance intention to the cloud platform after receiving the request.

[0111] The cloud platform obtains the repair request information corresponding to the repair terminal that indicates a repair intention and sends each repair request information to the handheld terminal;

[0112] The handheld terminal selects multiple repair terminals based on the repair request information and establishes a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped.

[0113] The handheld terminal generates vehicle status description information and sends it to each maintenance terminal.

[0114] The maintenance terminal that obtains the vehicle status description information generates a handheld terminal shooting assistance strategy group within a preset time and sends the generated handheld terminal shooting assistance strategy group to the maintenance terminal.

[0115] The handheld terminal acquires the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group.

[0116] The handheld terminal acquires multiple sets of video information captured by itself according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to a handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request.

[0117] The handheld terminal sends each set of video information to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information.

[0118] Each repair terminal generates an analysis report and repair strategy quotation information based on the acquired video information and sends it to the handheld terminal.

[0119] The handheld terminal obtains the analysis report and maintenance strategy quotation information sent by each maintenance terminal after acquiring the video information;

[0120] Based on the analysis report and maintenance strategy quotation information, the handheld terminal selects one or more maintenance terminals as the final assistance terminal.

[0121] In this embodiment, the remote repair assistance request includes the requested location information and vehicle model information;

[0122] The repair request information includes the repairer's location information and the repairer's evaluation information on the platform.

[0123] In this embodiment, the handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

[0124] This application also provides a remote repair and assistance system for vehicle malfunctions during driving. The remote repair and assistance system for vehicle malfunctions during driving includes a handheld terminal, a cloud platform, and multiple repair terminals. The handheld terminal, cloud platform, and multiple repair terminals work together to realize the remote repair and assistance system for vehicle malfunctions during driving as described above.

[0125] In this embodiment, there are two handheld terminals, one referred to as the main handheld terminal and the other as the auxiliary handheld terminal. The main handheld terminal is used for the following operations:

[0126] Generate a remote maintenance assistance request and send the request to the cloud platform;

[0127] Obtain maintenance request information from multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request.

[0128] Based on the repair request information, select multiple repair terminals and establish a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped.

[0129] Generate vehicle status description information and send it to each maintenance terminal;

[0130] Obtain the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group;

[0131] The system acquires multiple sets of video information captured by the handheld terminal according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to one handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request.

[0132] Each set of video information is sent to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information.

[0133] Each maintenance terminal sends an analysis report and maintenance strategy quotation after acquiring video information;

[0134] Based on the analysis report and maintenance strategy pricing information, select one or more maintenance terminals as the final assistance terminals.

[0135] In this embodiment, the auxiliary handheld terminal is used for the following operations:

[0136] Multiple sets of video information were captured based on the handheld terminal shooting assistance strategy group.

[0137] In this embodiment, the number of handheld terminals can be one or two. For example, when the driver has two handheld terminals (such as mobile phones), one can be used to perform the operation of the main handheld terminal, and the other can perform the operation of the auxiliary handheld terminal.

[0138] This application has the following advantages:

[0139] 1. The method of this application can enable remote guidance and filming of repair terminals, so that each repair terminal can obtain the video information it needs, instead of simply making a judgment based on the description of the person seeking help.

[0140] 2. The method in this application, through remote guided filming, can prevent situations where the person seeking help lacks automotive expertise and is unable to accurately describe the problem, thus preventing vehicle repairers from making precise analyses.

[0141] 3. The videos in this application were taken by the repairman as needed, thus providing the most accurate vehicle condition information to each repairman.

[0142] 4. Because the repairers in this application have access to the most accurate repair information, the repair strategies and quotes they provide are also closer to reality.

[0143] 5. The applicant of this application can select a repairman based on the specific repair strategy, thereby solving the problem in the prior art that the repairman can only provide a repair strategy and price when he arrives at the vehicle.

[0144] It should be noted that the foregoing explanation of the method embodiments also applies to the system of this embodiment, and will not be repeated here.

[0145] Although the present invention has been described in detail above with general descriptions and specific embodiments, modifications or improvements can be made to it, which will be obvious to those skilled in the art. Therefore, all such modifications or improvements made without departing from the spirit of the present invention fall within the scope of protection claimed by the present invention.

Claims

1. A method for remotely requesting repair assistance for vehicle malfunctions during operation, characterized in that, The remote repair assistance methods for vehicle malfunctions during operation include: Generate a remote maintenance assistance request and send the request to the cloud platform; Obtain maintenance request information from multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request. Based on the repair request information, select multiple repair terminals and establish a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped. Generate vehicle status description information and send it to each maintenance terminal; Obtain the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group; The system acquires multiple sets of video information captured by the handheld terminal according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to one handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request. Each set of video information is sent to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information. Each maintenance terminal sends an analysis report and maintenance strategy quotation after acquiring video information; Based on the analysis report and repair strategy quotation information, select one or more repair terminals as the final assistance terminals; The remote repair assistance request includes the requested location information and vehicle model information; The repair request information includes the repairer's location information and the repairer's evaluation information on the platform; The step of selecting multiple repair terminals based on the repair request information and establishing a connection with each repair terminal, wherein each repair terminal with which a connection is established is called the terminal requiring assistance, includes: Based on the requested location information and the repairer's location information, obtain the estimated arrival time information; The various maintenance request messages are arranged in descending order of estimated arrival time, allowing the user to select multiple maintenance terminals from the various maintenance request messages; The information and connection method of each selected maintenance terminal are sent to the cloud platform, so that the cloud platform can send the connection method to the selected maintenance terminal according to the information of the selected maintenance terminal; The handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

2. A remote repair and assistance device for vehicle malfunctions during operation, characterized in that, The remote vehicle troubleshooting and assistance device includes: A remote maintenance assistance request generation module, which generates a remote maintenance assistance request and sends the remote maintenance assistance request to the cloud platform; The maintenance request acquisition module is used to acquire maintenance request information provided by multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request information. The selection module is used to select multiple maintenance terminals according to the maintenance request information and establish a connection with each maintenance terminal respectively. Each maintenance terminal that has established a connection is called the terminal to be helped. The sending module is used to generate vehicle status description information and send it to each maintenance terminal respectively; The handheld terminal shooting assistance strategy group acquisition module is used to acquire the handheld terminal shooting assistance strategy group sent by each maintenance terminal according to the vehicle status description information. One maintenance terminal corresponds to one handheld terminal shooting assistance strategy group. The video information sending module is used to obtain the analysis report and maintenance strategy quotation information sent by each maintenance terminal after obtaining the video information; The final assistance terminal selection module is used to select one or more maintenance terminals as the final assistance terminals based on the analysis report and maintenance strategy quotation information. The remote repair assistance request includes the requested location information and vehicle model information; The repair request information includes the repairer's location information and the repairer's evaluation information on the platform; The step of selecting multiple repair terminals based on the repair request information and establishing a connection with each repair terminal, wherein each repair terminal with which a connection is established is called the terminal requiring assistance, includes: Based on the requested location information and the repairer's location information, obtain the estimated arrival time information; The various maintenance request messages are arranged in descending order of estimated arrival time, allowing the user to select multiple maintenance terminals from the various maintenance request messages; The information and connection method of each selected maintenance terminal are sent to the cloud platform, so that the cloud platform can send the connection method to the selected maintenance terminal according to the information of the selected maintenance terminal; The handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

3. A remote repair assistance method, characterized in that, The remote repair assistance methods include: The handheld terminal acquires the request information input by the user and sends a remote maintenance assistance request to the cloud platform based on the user's input request information; After receiving a remote maintenance assistance request, the cloud platform sends the request to multiple maintenance terminals connected to the cloud platform. Each maintenance terminal that receives a remote maintenance assistance request from the cloud platform will send the maintenance request information to the cloud platform after receiving the remote maintenance assistance request; The cloud platform obtains the repair request information corresponding to the repair terminal and sends each repair request information to the handheld terminal; The handheld terminal selects multiple repair terminals based on the repair request information and establishes a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped. The handheld terminal generates vehicle status description information and sends it to each maintenance terminal. The maintenance terminal that obtains the vehicle status description information generates a handheld terminal shooting assistance strategy group within a preset time and sends the generated handheld terminal shooting assistance strategy group to the handheld terminal. The handheld terminal acquires the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group. The handheld terminal acquires multiple sets of video information captured by itself according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to a handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request. The handheld terminal sends each set of video information to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information. Each repair terminal generates an analysis report and repair strategy quotation information based on the acquired video information and sends it to the handheld terminal. The handheld terminal obtains the analysis report and maintenance strategy quotation information sent by each maintenance terminal after acquiring the video information; Based on the analysis report and maintenance strategy quotation information, the handheld terminal selects one or more maintenance terminals as the final assistance terminal. The remote repair assistance request includes the requested location information and vehicle model information; The repair request information includes the repairer's location information and the repairer's evaluation information on the platform; The handheld terminal shooting assistance strategy group includes at least one handheld terminal pasting position diagram corresponding to the current vehicle model information and operation instruction diagram information corresponding to each handheld terminal pasting position diagram.

4. A remote maintenance assistance system, characterized in that, The remote repair assistance system includes a handheld terminal, a cloud platform, and multiple repair terminals, which work together to implement the remote repair assistance method as described in claim 3.

5. The remote maintenance assistance system as described in claim 4, characterized in that, There are two handheld terminals, one called the main handheld terminal and the other called the auxiliary handheld terminal. The main handheld terminal is used for the following operations: Generate a remote maintenance assistance request and send the request to the cloud platform; Obtain maintenance request information from multiple maintenance terminals transmitted by the cloud platform, with one maintenance terminal corresponding to one maintenance request. Based on the repair request information, select multiple repair terminals and establish a connection with each repair terminal. Each repair terminal with which a connection is established is called the terminal to be helped. Generate vehicle status description information and send it to each maintenance terminal; Obtain the handheld terminal shooting assistance strategy group sent by each maintenance terminal based on the vehicle status description information, with one maintenance terminal corresponding to one handheld terminal shooting assistance strategy group; The system acquires multiple sets of video information captured by the handheld terminal according to the handheld terminal shooting assistance strategy group. Each set of video information corresponds to one handheld terminal shooting assistance strategy group. The handheld terminal is the handheld terminal of the requester who generated the remote maintenance assistance request. Each set of video information is sent to the maintenance terminal corresponding to the handheld terminal shooting assistance strategy group corresponding to that set of video information. Each maintenance terminal sends an analysis report and maintenance strategy quotation after acquiring video information; Based on the analysis report and repair strategy pricing information, select one or more repair terminals as the final assistance terminals.

6. The remote maintenance assistance system as described in claim 5, characterized in that, The auxiliary handheld terminal is used for the following operations: Multiple sets of video information were captured based on the handheld terminal shooting assistance strategy group.

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