System and method for intelligently guiding patient to see doctor

Abstract

The invention discloses a system and method for intelligently guiding a patient to see a doctor, and the system comprises a doctor-seeing guiding module which is used for setting a to-do panel to display all to-do items, actively guiding the doctor-seeing process in a task-driven manner, and triggering the information prompt of the next link in each doctor-seeing link; the path planning module is used for acquiring the basic condition of each inspection item, and performing comprehensive calculation on the basic condition of each inspection item by taking the shortest total time as a principle to obtain an optimal path plan; and the quick handling module is used for setting a quick handling entrance link in the to-be-handled panel and the information prompt, and realizing quick sign-in, quick payment, medical technology reservation, one-key navigation and report query by clicking the link. The service mode is changed, the mode that all resources and functions passively wait for the patient to use is changed into the mode that services are continuously and actively provided in the whole process, the use difficulty of the patient is reduced, and the value of hospital informatization construction is fully exerted and embodied.

Description

Technical Field

[0001] The present invention belongs to the technical field of medical consultation guidance, and in particular, relates to a system and method for intelligently guiding patients to seek medical treatment. Background Art

[0002] Companion-style medical treatment is different from the traditional patient-side mobile application of the hospital. It is not a simple list of functions, passively waiting for patients to choose and use, but in a task-driven form, all patient-side behaviors in the outpatient treatment process are linked together through patient ID, treatment ID, and application form ID for closed-loop management. The message engine is used throughout the process to actively push prompt information to guide patients to quickly complete the treatment. During the patient's treatment process, the system allows patients to keep track of all unfinished to-do items in the form of a comprehensive to-do board. At the same time, for each to-do item, a quick processing entrance is provided in the form of a link. Clicking the link can automatically associate and bring in the basic information required for functions such as sign-in, payment, report query, and department navigation. Patients do not need to manually find the corresponding function, nor do they need to enter or find basic information to quickly complete the business processing, so that patients feel that they are accompanied by professionals throughout the treatment process.

[0003] However, there are three main problems with existing products:

[0004] There is no guidance for the entire process, especially for outpatients, who can only rely on the information obtained from guides, doctors, nurses, counters, receipts, signs and other different personnel and media to complete each diagnosis and treatment link intuitively. The whole process requires constant going back and forth between counters and queuing up repeatedly. When multiple projects such as tests and examinations are carried out in parallel, it is difficult to coordinate the check-in and queuing time.

[0005] Product functions are divided according to the hospital's business lines. All the listed single functions are passively waiting for patients to click and use, rather than actively pushing the functional services to the "eyes" of patients, and cannot provide full-process, proactive accompanying medical services. For example, appointment booking, payment, report inquiry, etc. are all developed and provided to patients based on the business scope of different functional departments of the hospital. These medical resources and business processing tools are not organized according to the medical process with patients as the center to provide patients with full-process continuous medical services;

[0006] For concurrent tasks in the process of medical treatment, there is no assistance in planning the diagnosis and treatment path according to the hospital's resource situation. For example, it is difficult for patients to fully grasp the queuing situation, examination time, precautions, mutual exclusion rules, department distribution and other information of each item during the medical treatment process, so it is impossible to plan the diagnosis and treatment path completely and reasonably. The system can calculate the path with the shortest time or the least round trips based on the planning settings and the status of each resource.

[0007] Therefore, the existing mainstream products are not friendly to patients who are not familiar with the hospital's business division, medical treatment process, and department distribution. Therefore, it is urgent to propose a system and method for intelligently guiding patients to seek medical treatment. Summary of the invention

[0008] In order to solve the above technical problems, the present invention proposes a system and method for intelligently guiding patients to seek medical treatment, so as to solve the problems existing in the above prior art.

[0009] To achieve the above-mentioned object, the present invention provides a system for intelligently guiding patients to seek medical treatment, characterized in that it comprises: a medical treatment guidance module, a path planning module and a fast processing module connected in sequence;

[0010] The consultation guidance module is used to set a to-do panel to display all to-do items, actively guide the consultation process of all to-do items in a task-driven manner, and each consultation link will trigger the information prompt of the next link;

[0011] The path planning module is used to obtain the basic information of each inspection item, and to comprehensively calculate the basic information of each inspection item based on the principle of shortest total time to obtain the best path planning;

[0012] The quick processing module is used to set a quick processing entry link in the to-do panel and information prompts. By clicking the link, quick check-in, quick payment, medical and technical appointment, one-click navigation and report query can be achieved.

[0013] Optionally, the medical consultation guidance module includes a closed-loop management unit, an active guidance unit and a to-do display unit;

[0014] The closed-loop management unit is used to perform closed-loop management on the entire medical consultation process of the patient;

[0015] The active guidance unit is used to provide active guidance in the process of promoting the medical consultation process in a task-driven manner, and each medical consultation link will trigger the information prompt of the next link;

[0016] The to-do display unit is used to display all to-do items and their queue progress and fees to be paid in the patient's mobile application in the form of an agent panel.

[0017] Optionally, the path planning module includes an information acquisition unit and a path planning unit;

[0018] The information acquisition unit is used to acquire the basic information of each inspection item, which at least includes the queuing status and available appointment time of each inspection item, the inspection time and expected waiting time of each item, and the precautions, preparatory work and mutually exclusive conditions of each inspection item;

[0019] Among them, the queue status and available appointment time of each examination item are obtained from the business system; based on the average time of similar examination items in the preset time period, the examination time and estimated waiting time of each item are obtained; based on the corresponding items in the medical application form, the precautions, preparatory work and mutually exclusive conditions of each examination item are obtained from the business rules;

[0020] The path planning unit is used to perform comprehensive calculations on the basic conditions of each inspection item based on the path planning algorithm and the principle of minimizing the total time to obtain a planned path.

[0021] Optionally, the quick processing module includes a link setting unit and a quick navigation unit;

[0022] The link setting unit is used to set a quick processing entry link in the to-do panel and information prompt, and automatically import the patient's number source information, application form ID and execution department information;

[0023] The quick navigation unit is used to achieve quick check-in, quick payment, medical and technical appointment, one-key navigation and report query by clicking on the quick processing entry link.

[0024] The present invention also provides a method for intelligently guiding patients to seek medical treatment, based on a system for intelligently guiding patients to seek medical treatment, comprising the following steps:

[0025] Set up a to-do panel to display all to-do items, actively guide the consultation process of all to-do items in a task-driven manner, and each consultation link will trigger the information prompt of the next link;

[0026] Obtain the basic information of each inspection item, and make a comprehensive calculation of the basic information of each inspection item based on the principle of shortest total time to obtain the best path planning;

[0027] Set up quick processing entry links in the to-do panel and information prompts. By clicking on the links, you can quickly check in, pay fees, make medical appointments, navigate with one click, and query reports.

[0028] Optionally, before actively guiding the medical consultation process of all to-do items in a task-driven manner, it also includes: closed-loop management of the patient's entire medical consultation process.

[0029] Optionally, the basic information of each inspection item includes at least the queuing status and available appointment time period of each inspection item, the inspection time and expected waiting time of each item, and the precautions, preparatory work and mutually exclusive conditions of each inspection item;

[0030] Among them, the queuing status and available appointment time of each examination item are obtained from the business system; based on the average time of similar examination items in the preset time period, the examination time and estimated waiting time of each item are obtained; based on the corresponding items in the medical application form, the precautions, prerequisite preparations and mutually exclusive conditions of each examination item are obtained from the business rules.

[0031] Optionally, setting up a quick processing entry link also includes: automatically bringing the patient's number source information, application form ID, and executing department information into the quick processing entry link for storage.

[0032] Compared with the prior art, the present invention has the following advantages and technical effects:

[0033] The present invention changes the service model, transforming the mode where all resources and functions passively wait for patients to use into a mode where services are provided continuously and actively throughout the whole process, thus reducing the difficulty of use for patients and giving full play to and reflecting the value of hospital information construction;

[0034] The present invention can intelligently plan the diagnosis and treatment pathway. For multiple concurrent tasks such as medical examinations, it can intelligently recommend diagnosis and treatment pathways based on the hospital's resource usage and the patient's to-do list, and actively guide the patient to complete the medical consultation in the form of procedural tasks, so that the patient can experience the convenience and peace of mind of having professionals accompany and guide them to see a doctor.

[0035] The present invention provides a to-do panel for patients on a mobile terminal, unifies all to-do items into one page, and facilitates patients to arrange various medical matters in advance. At the same time, each to-do item provides a quick processing entrance to facilitate rapid processing. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] The drawings constituting a part of the present application are used to provide a further understanding of the present application. The illustrative embodiments and descriptions of the present application are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0037] Figure 1 This is a schematic diagram of the system structure for intelligently guiding patients to seek medical treatment according to an embodiment of the present invention;

[0038] Figure 2 This is a flow chart of a method for intelligently guiding patients to seek medical treatment according to an embodiment of the present invention. DETAILED DESCRIPTION

[0039] It should be noted that, in the absence of conflict, the embodiments and features in the embodiments of the present application can be combined with each other. The present application will be described in detail below with reference to the accompanying drawings and in combination with the embodiments.

[0040] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0041] Embodiment 1

[0042] This embodiment divides the to-do items into two categories, online and offline, based on whether face-to-face services are required by hospital professionals. Online to-do items mainly include check-in for medical consultation, check-in for return consultation, waiting in line, payment, report inquiry, etc. Patients can directly call the corresponding functions to complete the business processing through the prompt information received or the quick link in the to-do board, and there is no need to manually search for functions, manually query or enter basic information, or go back and forth between various windows to queue up repeatedly. Offline to-do items mainly include consultation, medical and technical examination, treatment and medication, etc. Such services require patients to flow to a designated location before professional services can be provided by specific doctors or technicians. The prompt information corresponding to such to-do items and the to-do items in the to-do board will add a one-click navigation link to directly call the in-hospital navigation application, and directly set the executing department as the destination according to the registration form or application form information, without the need for patients to manually open the in-hospital navigation application and then judge and select the destination from the many similar department names manually searched.

[0043] In addition, since patients often need to undergo multiple medical examinations during one visit, how to reasonably arrange the examination path requires comprehensive consideration of factors such as the queue situation of each project, the available appointment time period, the distribution of the execution departments, the examination time, whether there are precautions or preparations, and whether there are mutually exclusive conditions between projects. Patients can neither fully grasp this information nor have sufficient professional ability to make cooperative arrangements. This embodiment calculates and compares different plans through rule setting and intelligent calculation, and recommends the optimal execution path for patients based on the principle of shortest total time - the best appointment time for each project, and prompts relevant precautions.

[0044] like Figure 1 As shown, for the above-mentioned improvement of the prior art, this embodiment proposes a system for intelligently guiding patients to seek medical treatment, including: a medical treatment guidance module, a path planning module and a fast processing module connected in sequence;

[0045] The consultation guidance module is used to set a to-do panel to display all to-do items, actively guide the consultation process of all to-do items in a task-driven manner, and each consultation link will trigger the information prompt of the next link;

[0046] The path planning module is used to obtain the basic information of each inspection item, and to comprehensively calculate the basic information of each inspection item based on the principle of shortest total time to obtain the best path planning;

[0047] The quick processing module is used to set a quick processing entry link in the to-do panel and information prompts. By clicking the link, quick check-in, quick payment, medical and technical appointment, one-click navigation and report query can be achieved.

[0048] The medical consultation guidance module can be implemented to include a closed-loop management unit, an active guidance unit and a to-do display unit; the closed-loop management unit is used to perform closed-loop management of the patient's entire medical consultation process; the active guidance unit is used to provide active guidance in a task-driven manner during the promotion of the medical consultation process, and each medical consultation link will trigger information prompts for the next link; the to-do display unit is used to display all to-do items, their queuing progress and pending fees in the patient's mobile application in the form of an agent panel.

[0049] It is feasible that the path planning module includes an information acquisition unit and a path planning unit; the information acquisition unit is used to obtain the basic situation of each inspection item, and the basic situation of each inspection item at least includes the queuing situation and available appointment time period of each inspection item, the inspection time and expected waiting time of each item, and the precautions, preparatory work and mutually exclusive conditions of each inspection item; wherein, the queuing situation and available appointment time period of each inspection item are obtained from the business system; the inspection time and expected waiting time of each item are obtained based on the average time of similar inspection items in a preset time period; based on the corresponding items in the medical application form, the precautions, preparatory work and mutually exclusive conditions of each inspection item are obtained from the business rules. The path planning unit is used to comprehensively calculate the basic situation of each inspection item based on the path planning algorithm and the principle of shortest total time to obtain the planned path.

[0050] The quick processing module can be implemented to include a link setting unit and a quick navigation unit; the link setting unit is used to set a quick processing entry link in the to-do panel and information prompt, and automatically bring in the patient's number source information, application form ID and executing department information; the quick navigation unit is used to achieve quick check-in, quick payment, medical and technical appointment, one-click navigation and report query by clicking on the quick processing entry link.

[0051] This embodiment can be applied to the medical guidance service of outpatients in the medical industry, replacing the accompanying service. By simulating the real person accompanying the doctor, using the mobile application, personalized and intelligent guidance services are actively provided to different patients during the medical treatment process, including medical message reminders, quick handling of to-do items, inspection and examination route planning, and execution department navigation, so as to guide patients to complete the medical treatment quickly and provide patients with professional and intelligent "accompanying medical treatment" services.

[0052] This embodiment uses the patient's mobile application to actively guide the patient to complete the medical consultation in a task-driven manner. Message prompts and to-do boards are used to enable patients to always understand the progress of diagnosis and treatment, understand the next operation content, and reduce tension and anxiety. The system functions can be quickly called up and business processing can be completed by the patient, reducing the system learning cost and application difficulty. Online services can be handled by self-service to reduce queues, and offline services can be navigated with one click to reduce ineffective flow. For multiple concurrent tasks such as medical examinations, intelligent path recommendations are used to improve the efficiency of patient consultations, thereby achieving the effect and purpose of full-process intelligent guidance and providing patients with professional intelligent virtual companion services.

[0053] During the entire diagnosis and treatment process of the patient, each completed operation triggers the next operation prompt, and all ongoing to-do items are included in the "outpatient to-do" comprehensive dashboard. Patients can quickly and accurately complete the medical treatment process according to the prompt information or only pay attention to the to-do items in the comprehensive dashboard. At the same time, according to the actual situation, a personalized quick processing entrance is provided to the patient, so that the patient can enjoy a professional virtual "companion diagnosis service". During the process, the patient does not need to learn the connotation and usage of each function, nor does he need to frequently switch between functions manually. Therefore, the focus of this embodiment is on professional and intelligent active guidance and continuous service.

[0054] Embodiment 2

[0055] like Figure 2 As shown, this embodiment also provides a method for intelligently guiding patients to seek medical treatment, based on a system for intelligently guiding patients to seek medical treatment, comprising the following steps:

[0056] Task-driven, actively guiding patients to see a doctor throughout the entire process:

[0057] Closed-loop management of the patient's medical treatment process is implemented. In the process of promoting the process in a task-driven manner, each link will trigger a message prompt for the next link, and a quick entry for the next operation will be added to the prompt information. All to-do items will also be presented in the form of a to-do board in the patient's mobile application, so that patients can have a global perception of subsequent business and status, including all to-do items and their queue progress, fees to be paid, items to be checked, etc. For example:

[0058] If the appointment is successfully made, a navigation link to the hospital will be pushed;

[0059] If it is detected that the patient arrives at the hospital check-in range within the specified time, the patient will be prompted to check in;

[0060] If the check-in is successful, the system will automatically prompt the number of people in line and the quick navigation entrance to the clinic. The navigation starting point is automatically determined by the hospital's Internet of Things system, and the end point is automatically brought in by the intelligent companion diagnosis system, without the need for manual setting by the patient.

[0061] Once the doctor has written the order, the patient will be prompted to pay and check the details;

[0062] After successful payment, the patient will be automatically notified of the number of people in line for each item, coordinate all items to be examined, recommend the best appointment time, provide unified reminders for matters of concern, preparatory work, and mutually exclusive conditions, and provide quick check-in and one-key navigation functions;

[0063] After the report is reviewed, a quick view link is pushed and a check-in button is provided...

[0064] Path planning and intelligent recommendation of concurrent task processing order:

[0065] Patients usually need to undergo multiple examinations during one visit to the hospital. The examination duration, waiting conditions, scheduling, the mutually exclusive relationship between items, and the prerequisite requirements of some items themselves are not something that ordinary patients can fully understand. Moreover, different types of items are scattered in different departments, and patients need to move around to complete confirmation, appointments, and execution. Therefore, professional guidance and route planning can effectively reduce patient anxiety and reduce ineffective flow.

[0066] For such concurrent tasks, this embodiment takes the shortest total time as the principle, and recommends the best appointment time for each project based on the queuing situation of each medical and technical project, available appointment time period, distribution of execution departments, examination time, whether there are any precautions or preparations, whether there are mutually exclusive conditions between projects, and other conditions, so as to reasonably plan the medical treatment route.

[0067] The resource scheduling and queuing conditions such as the queueing conditions and the appointment time periods are obtained from the business system; the inspection time and the estimated waiting time for each project are calculated based on the average time of similar projects in the recent period, such as three months. In order to reduce the calculation pressure of the system, this embodiment takes the form of a comparison table, and regularly counts the average inspection time of each project according to the medical and technical fee catalog and stores it in the comparison table for use by the path recommendation algorithm; parameters such as whether there are precautions, whether there is any prior preparation work, and whether there are mutually exclusive conditions are read from the business rule settings according to the corresponding project in the application form.

[0068] Personalized quick processing entrance, directly call the corresponding function in the prompt information and to-do board:

[0069] In addition to active guidance and intelligent recommendation, this embodiment further solves the problem of high learning cost and low usage rate of traditional patient mobile terminal applications in hospitals - using patient ID and application form ID as indexes, establishing closed-loop management tasks, automating and intelligentizing the use of functions such as sign-in, payment, inquiry, and navigation, using push information and links in the comprehensive dashboard as quick processing entrances, directly calling corresponding functions, and automatically bringing in information such as number source information, application form ID, and execution department. Patients can quickly complete sign-in, payment, and navigation settings by clicking on the link, without the need for patients to first select the corresponding function in the system directory, and then manually enter or search for basic information to complete the relevant settings or operations. For example, in traditional in-hospital navigation systems, first of all, many patients do not know that the hospital provides corresponding functions, and secondly, they will not use them even if they see them, and they are not easy to use. The main reason is that the system can only locate the patient's location, but does not know the destination, and requires patients to search manually. However, many departments in the hospital have similar names, or the same type of departments are set up in different buildings and floors according to management requirements. Patients often do not know how to choose when searching manually, which is inefficient and brings anxiety and confusion to patients. Taking pregnancy ultrasound examination as an example, if you sign in successfully, you can directly click the "one-click navigation" link in the to-do board to directly call the hospital navigation system and directly plan a route to guide you to the gynecological ultrasound clinic. This not only improves the function utilization rate and realizes the value of the hospital navigation system, but also reduces the patient's hesitation and waiting time, reduces ineffective flow, and improves the medical experience. The specific implementation methods of each quick entrance are as follows:

[0070] Quick sign-in: According to the type of sign-in items, such as medical check-in, medical check-in, return check-in, etc., click "Go to sign-in", and after success, the relevant queue progress will be automatically prompted and the estimated time of arrival will be calculated; you can also automatically sign in when you locate the patient at the designated location according to the designated geographical range or electronic fence;

[0071] Quick payment: The items to be paid in the reminder information or to-do board are all bound to specific application forms. Clicking the payment link will jump to the payment page and automatically bring in the application form information, allowing you to quickly view the details and pay. After completion, it will automatically jump or prompt you to perform the next task, such as medical appointment and drug collection navigation.

[0072] Medical technology appointment: The system coordinates all medical technology projects to be booked, and prompts patients with the best appointment time and the current queue status of each project based on the calculation results of the path recommendation algorithm, so that patients can refer to the recommended time and complete the appointment operation based on their own situation;

[0073] One-click navigation: For to-do items such as consultation, medical examination, treatment, and medication collection that require patients to go to designated locations for face-to-face services by professionals, the one-click navigation link will directly call the in-hospital navigation system and directly bring in the specific execution department in the corresponding application form and set it as the destination. At the same time, the navigation system will plan the route and guide the patient to the execution department based on the automatically located patient location;

[0074] Report query: For medical and technical projects that have issued reports, the patient will be reminded that the report has been issued and a viewing link will be provided. The system will automatically import the corresponding application form information and the patient can directly view the corresponding report without clicking the report query function. The patient can select the test, examination type and time to query the corresponding report and then click to view.

[0075] This embodiment organizes the hospital's outpatient resources around patients, and transforms all resources from passively waiting for patients to providing services continuously and proactively throughout the entire process, thereby reducing the difficulty of use for patients; allowing patients to have a holistic grasp of diagnosis and treatment services, and reducing patients' fear and anxiety caused by information asymmetry; the use of functions such as quick payment and one-click navigation has increased the utilization rate of online services, reduced the number of window service personnel, eased queuing, reduced ineffective patient flow, and improved hospital operating efficiency.

[0076] The above are only preferred specific implementations of the present application, but the protection scope of the present application is not limited thereto. Any changes or substitutions that can be easily thought of by a person skilled in the art within the technical scope disclosed in the present application should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.

Claims

1. A system for intelligently guiding patients to seek medical treatment, characterized in that: include: The consultation guidance module, route planning module and quick processing module are connected in sequence; The consultation guidance module is used to set a to-do panel to display all to-do items, actively guide the consultation process of all to-do items in a task-driven manner, and each consultation link will trigger the information prompt of the next link; The path planning module is used to obtain the basic information of each inspection item, and to comprehensively calculate the basic information of each inspection item based on the principle of shortest total time to obtain the best path planning; The quick processing module is used to set a quick processing entry link in the to-do panel and information prompts. By clicking the link, quick check-in, quick payment, medical and technical appointment, one-click navigation and report query can be achieved.

2. The system for intelligently guiding patients to seek medical treatment according to claim 1, characterized in that: The medical consultation guidance module includes a closed-loop management unit, an active guidance unit and a to-do display unit; The closed-loop management unit is used to perform closed-loop management on the entire medical consultation process of the patient; The active guidance unit is used to provide active guidance in the process of promoting the medical consultation process in a task-driven manner, and each medical consultation link will trigger the information prompt of the next link; The to-do display unit is used to display all to-do items and their queue progress and fees to be paid in the patient's mobile application in the form of an agent panel.

3. The system for intelligently guiding patients to seek medical treatment according to claim 1, characterized in that: The path planning module includes an information acquisition unit and a path planning unit; The information acquisition unit is used to acquire the basic information of each inspection item, which at least includes the queuing status and available appointment time of each inspection item, the inspection time and expected waiting time of each item, and the precautions, preparatory work and mutually exclusive conditions of each inspection item; Among them, the queue status and available appointment time of each examination item are obtained from the business system; based on the average time of similar examination items in the preset time period, the examination time and estimated waiting time of each item are obtained; based on the corresponding items in the medical application form, the precautions, preparatory work and mutually exclusive conditions of each examination item are obtained from the business rules; The path planning unit is used to perform comprehensive calculations on the basic conditions of each inspection item based on the path planning algorithm and the principle of minimizing the total time to obtain a planned path.

4. The system for intelligently guiding patients to seek medical treatment according to claim 1, characterized in that: The quick processing module includes a link setting unit and a quick navigation unit; The link setting unit is used to set a quick processing entry link in the to-do panel and information prompt, and automatically import the patient's number source information, application form ID and execution department information; The quick navigation unit is used to achieve quick check-in, quick payment, medical and technical appointment, one-key navigation and report query by clicking on the quick processing entry link.

5. A method for intelligently guiding patients to seek medical treatment, characterized in that: The system for intelligently guiding patients to seek medical treatment according to any one of claims 1 to 4 comprises the following steps: Set up a to-do panel to display all to-do items, actively guide the consultation process of all to-do items in a task-driven manner, and each consultation link will trigger the information prompt of the next link; Obtain the basic information of each inspection item, and make a comprehensive calculation of the basic information of each inspection item based on the principle of shortest total time to obtain the best path planning; Set up quick processing entry links in the to-do panel and information prompts. By clicking on the links, you can quickly check in, pay fees, make medical appointments, navigate with one click, and query reports.

6. The method for intelligently guiding patients to seek medical treatment according to claim 5, characterized in that: Before actively guiding the medical process of all to-do items in a task-driven manner, it also includes: closed-loop management of the patient's entire medical process.

7. The method for intelligently guiding patients to seek medical treatment according to claim 5, characterized in that: The basic information of each inspection item at least includes the queue status and available appointment time of each inspection item, the inspection time and expected waiting time of each item, as well as the precautions, preparatory work and mutually exclusive conditions of each inspection item; Among them, the queuing status and available appointment time of each examination item are obtained from the business system; based on the average time of similar examination items in the preset time period, the examination time and estimated waiting time of each item are obtained; based on the corresponding items in the medical application form, the precautions, prerequisite preparations and mutually exclusive conditions of each examination item are obtained from the business rules.

8. The method for intelligently guiding patients to seek medical treatment according to claim 5, characterized in that: Setting up the quick processing entry link also includes: automatically bringing the patient's number source information, application form ID and executing department information into the quick processing entry link for storage.

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