Manual service management method and system

Abstract

The invention relates to the technical field of service management, in particular to a manual service management method and system. The method comprises the following steps: acquiring customer demand data; obtaining service personnel data, and performing demand matching according to the customer personnel data and the customer demand data to obtain service personnel matching data; performing service scheduling according to the service personnel matching data to obtain service scheduling data, and performing task allocation according to the service scheduling data to obtain service task allocation data; and carrying out service process monitoring according to the service task distribution data to obtain service process monitoring data so as to carry out manual service management auxiliary operation. According to the invention, customer demands, especially potential demands, are accurately captured, service personnel are matched, the resource utilization rate is improved, and the service process is continuously optimized and the business mode is innovated through data driving.

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