Repair information determination method and device, equipment, storage medium and program product

Abstract

The invention provides a repair pushing information determination method and device, equipment, a storage medium and a program product. The method comprises the following steps: determining a first repair plant set according to a fault location of a fault vehicle and fault vehicle information, wherein a first repair plant in the first repair plant set is a repair plant conforming to the maintenance authority of the fault vehicle information; in response to a target pushing and repairing option selected by the insurance reporting party, determining a target pushing and repairing index of the target pushing and repairing option, different pushing and repairing options having different pushing and repairing indexes; and based on the corresponding index information of each first repair plant in the first repair plant set under the target repair pushing index, determining a target repair plant set in the first repair plant set and a target recommendation sequence of each target repair plant in the target repair plant set under the target repair pushing option. According to the method, the accuracy of the repair pushing information can be improved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to a method, device, equipment, storage medium and program product for determining recommended repair information. Background Art

[0002] When reporting a vehicle breakdown, the insurance company will generally offer repairs and provide recommended repair shops for the claimant to choose from.

[0003] In some repair recommendation methods, insurance companies choose repair shops that they are agents of or cooperate with based on their own interests; or they simply match repair shops based on preset matching rules within the insurance company, without recommending different repair shops based on the fault scenario of the insured party's current vehicle. As a result, the recommended repair shop cannot meet the insured party's needs, and the repair recommendation fails. Summary of the invention

[0004] The present application provides a method, device, equipment, storage medium and program product for determining recommended repair information, so as to solve the problem of low accuracy of recommended repair information.

[0005] In a first aspect, the present application provides a method for determining recommended repair information, comprising:

[0006] Determine a first repair shop set according to the fault location and the faulty vehicle information of the faulty vehicle, wherein the first repair shop in the first repair shop set is a repair shop with maintenance authority that meets the faulty vehicle information;

[0007] In response to the target recommended repair option selected by the policyholder, determining a target recommended repair index of the target recommended repair option, wherein different recommended repair options have different recommended repair indexes;

[0008] Based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, a target repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option are determined in the first repair shop set.

[0009] In an implementable manner, determining the first repair shop set according to the fault location and fault vehicle information of the faulty vehicle includes:

[0010] Determine a first area where a fault location of the faulty vehicle is located, and determine an initial first set of repair shops in the first area;

[0011] Matching a repair shop with maintenance authority matching the faulty vehicle information in the initial first repair shop set to determine an initial second repair shop set;

[0012] If the number of second repair shops in the initial second repair shop set is less than a first preset value, determining at least one third repair shop in a second area closest to the first area, wherein the at least one third repair shop is a repair shop that meets the repair authority of the faulty vehicle information;

[0013] The at least one third repair shop and the second repair shop are determined as repair shops in the first repair shop set, and the number of repair shops in the first repair shop set is greater than or equal to the first preset value.

[0014] In an achievable manner, determining at least one third repair shop in a second area closest to the first area includes:

[0015] Determine an initial third set of repair shops in the second area, where the repair shops in the initial third set of repair shops are repair shops that meet the repair authority of the faulty vehicle information;

[0016] A repair shop in the initial third repair shop set whose distance value from the fault location is less than a second preset value is determined as the third repair shop.

[0017] In an implementable manner, the target recommended repair option includes a distance option, and the target recommended repair index includes a route; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, comprises:

[0018] Determine first route information between the location of each first repair shop in the first repair shop set and the fault location, wherein the first route information includes a first driving distance value and first driving road condition information;

[0019] According to the first driving road condition information of the faulty vehicle information in the first route information, the target first route information is matched, and the repair shop corresponding to the target first route information is determined as the target repair shop in the target repair shop set, the faulty vehicle information indicates whether the faulty vehicle needs a tow truck, and the first driving road condition information indicates whether the corresponding route supports towing;

[0020] The target repair shops in the target repair shop set are arranged from small to large according to the corresponding first driving distance values ​​to determine the target recommendation sequence.

[0021] In an implementable manner, the target recommended repair option includes a star rating option, and the target recommended repair index includes a star rating; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, comprises:

[0022] Determine a first value of each first repair shop in the first repair shop set under the star rating;

[0023] Determine the repair shops whose first values ​​corresponding to the first repair shops are greater than the first preset threshold as target repair shops in the target repair shop set;

[0024] The target repair shops in the target repair shop set are arranged from large to small according to the corresponding first values, so as to determine the target recommendation sequence.

[0025] In an implementable manner, the target recommended repair option includes a premium return option, and the target recommended repair index includes premium return; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index includes:

[0026] Determine a second value of each first repair shop in the first repair shop set under the premium reflow;

[0027] Determine the repair shops whose second values ​​corresponding to the first repair shops are greater than the second preset threshold as target repair shops in the target repair shop set;

[0028] The target repair shops in the target repair shop set are arranged from large to small according to the corresponding second values, so as to determine the target recommendation sequence.

[0029] In an implementable manner, the target recommended repair options include at least two first recommended repair options, the first recommended repair options including a premium reflow option, a distance option, and a star option; the determining of a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair options based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index includes:

[0030] assigning corresponding first weights to different first recommended repair options in the target recommended repair options, and determining third values ​​of each first repair shop under the recommended repair index corresponding to each first recommended repair option;

[0031] Determine the product of the third value corresponding to each first repair shop in each first recommended repair option and the first weight of the corresponding first recommended repair option as the first score of each first repair shop in the corresponding first recommended repair option;

[0032] Adding the first scores of the first repair shops in different first recommended repair options to determine the target score of each first repair shop, and determining the repair shop whose corresponding target score of each first repair shop is greater than a third preset threshold as the target repair shop in the target repair shop set;

[0033] The target repair shops in the target repair shop set are arranged from large to small according to the corresponding target scores to determine the target recommendation sequence.

[0034] In a second aspect, the present application provides a device for determining recommended repair information, including: a first repair shop set determination module, used to determine a first repair shop set according to a fault location and faulty vehicle information of a faulty vehicle, wherein the first repair shop in the first repair shop set is a repair shop with repair authority that meets the faulty vehicle information; a recommended repair option determination module, used to determine a target recommended repair index of the target recommended repair option in response to a target recommended repair option selected by the insured party, wherein different recommended repair options have different recommended repair indexes; a recommended repair module, used to determine a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index.

[0035] In a third aspect, the present application provides an electronic device, comprising: a processor and a memory; the memory is used to store instructions; the processor is used to execute the instructions in the memory, so that the electronic device executes the method described in the first aspect.

[0036] In a fourth aspect, the present application provides a computer-readable storage medium, wherein the computer-readable storage medium stores computer-executable instructions, and when the computer-executable instructions are executed by a processor, they are used to implement the method described in the first aspect.

[0037] In a fifth aspect, the present application provides a computer program product, including a computer program, which implements the method described in the first aspect when executed by a processor.

[0038] The method, device, equipment, storage medium and program product for determining recommended repair information provided by the present application predetermine a first set of repair shops according to the fault location and faulty vehicle information. The first set of repair shops can meet the faulty vehicle's requirement for the distance to the repair shop so as to quickly reach the repair shop for repair; and meet the repair authority of the faulty vehicle and can adapt to the vehicle's fault scenario; at the same time, according to the target recommended repair option selected by the insured party, the recommended repair index that the customer is concerned about during the recommended repair process is determined, so that according to the target recommended repair index, a target recommended repair shop set that meets the recommended repair index can be matched in the first set of repair shops. The target recommended repair shop set not only meets the faulty vehicle's requirement for the repair shop location, but also meets the insured party's subjective need when selecting a repair shop, and can accurately obtain a target repair shop set and a target recommendation sequence that meet the insured party's needs, so as to accurately provide recommended repair services. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0040] Figure 1 This is an implementation scenario diagram shown for an exemplary embodiment;

[0041] Figure 2 A flowchart of a method for determining recommended repair information is shown as an exemplary embodiment;

[0042] Figure 3 A flowchart of a method for determining recommended repair information is shown as another exemplary embodiment;

[0043] Figure 4 The structure diagram of a device for determining recommended repair information is shown as an exemplary embodiment;

[0044] Figure 5 The present invention is a block diagram of an electronic device showing an exemplary embodiment.

[0045] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0046] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with the present application. Instead, they are merely examples of devices and methods consistent with some aspects of the present application as detailed in the appended claims.

[0047] It should be noted that the faulty vehicle information, repair shop information indicator information and other data involved in this application (including but not limited to data used for analysis, stored data, displayed data, etc.) are all information and data understood and authorized by the relevant users or fully authorized by all parties, and the collection, use, processing, transmission, provision, disclosure and application of the relevant data comply with the laws, regulations and standards of relevant countries and regions, take necessary confidentiality measures, do not violate public order and good morals, and comply with the principles of legality, legitimacy and necessity.

[0048] The present embodiment provides a method, device, apparatus, storage medium and program product for determining recommended repair information, aiming to solve the problem that the recommended repair information cannot meet customer needs and leads to recommended repair failure.

[0049] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems are described in detail below with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0050] The method for determining recommended repair information provided by the present application can be implemented in any electronic device with data processing capabilities, or in a recommended repair information determination system. It should be noted that the recommended repair information determination system can be deployed separately on an electronic device in any environment (for example, separately deployed on an edge server in an edge environment), or can be deployed entirely in a cloud environment, or can be deployed in a distributed manner in different environments.

[0051] For example, the repair information determination system can be logically divided into multiple parts, each with different functions. The various parts of the repair information determination system can be deployed in any two or three of the electronic device (located on the user side, such as the client), the edge environment, and the cloud environment. The edge environment is an environment that includes a collection of edge electronic devices that are close to the electronic device. The edge electronic devices include: edge servers, edge stations with computing power, etc. The various parts of the repair information determination system deployed in different environments or devices work together to realize the functions of the data processing platform.

[0052] It should be understood that this application does not make any restrictive division on which parts of the repair information determination system are deployed and in what specific environment. In actual application, it can be adaptively deployed according to the computing power of the electronic device, the resource availability of the edge environment and the cloud environment, or the specific application requirements.

[0053] like Figure 11 is an implementation scenario diagram showing an exemplary embodiment. The recommended repair information determination system corresponding to the implementation scenario includes a client 10 and a server 11. The client 10 and the server 11 are connected via network communication.

[0054] The execution subject of the method of the embodiment of the present application is the server 11, and the client 10 can receive the fault location and faulty vehicle information of the faulty vehicle. The client 10 sends the fault location and faulty vehicle information of the faulty vehicle to the server 11 through the network. The server 11 determines the recommended repair information, obtains the target repair shop set and the target recommended sequence, and can feed back the target repair shop set and the target recommended sequence to the client 10 through the network. The client 10 has a graphic user interface, and the target repair shop set and the target recommended sequence can be displayed on the graphic user interface.

[0055] In some embodiments, after receiving the fault location and faulty vehicle information of the faulty vehicle, the server 11 determines a first repair shop set according to the fault location and faulty vehicle information of the faulty vehicle; determines a target repair recommendation index of the target repair recommendation option in response to the target repair recommendation option selected by the insured party, and different repair recommendation options have different repair recommendation indexes; based on the corresponding index information of each first repair shop in the first repair shop set under the target repair recommendation index, determines a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target repair recommendation option.

[0056] It is understandable that the repair information determination device can be arranged at Figure 1 In the server 11, but the example shown in this embodiment Figure 1 The implementation environment shown is only exemplary. In other embodiments, the method for determining recommended repair information may also be applied to other implementation environments, and the device for determining recommended repair information may also be set in other structures in other implementation environments, which is not specifically limited here.

[0057] In this embodiment, the client 10 is an electronic device on the user side, which can be a wired terminal with a visualization structure or a wireless terminal. In other embodiments, the terminal can be an electronic device with a visualization structure such as a mobile phone, a computer, a tablet, and a vehicle-mounted device.

[0058] The server 11 can be an edge environment and a cloud environment, such as a physical server, a server cluster, and a cloud server, etc., and no specific limitations are made here.

[0059] Figure 2 is a flowchart of a method for determining recommended repair information, shown in an exemplary embodiment, and applied to Figure 1 The server 11 in Figure 2 As shown, the method includes steps S210 to S250, which are described in detail as follows:

[0060] Step S210: determining a first repair shop set according to the fault location and the faulty vehicle information of the faulty vehicle, wherein the first repair shop in the first repair shop set is a repair shop with maintenance authority that meets the faulty vehicle information.

[0061] In some embodiments, the recommended repair information determination device may be set in the terminal of the insured party. The insured party may input the fault location and faulty vehicle information in the terminal to complete the corresponding recommended repair information determination in the terminal of the insured party and the server corresponding to the terminal.

[0062] In some embodiments, the recommended repair information determination device may be set in the internal service equipment of the insurance company, and the corresponding recommended repair information is determined by inputting the fault location and faulty vehicle information in the internal service equipment and the corresponding server of the internal service equipment.

[0063] In some embodiments, the fault location may be obtained by manually entering information or by selecting location information in a map preset in the repair information determination system.

[0064] The fault location is the location of the faulty vehicle.

[0065] In some implementations, the faulty vehicle information may include one or more of the faulty vehicle's brand information, vehicle age information, vehicle insurance information, etc.

[0066] In some embodiments, the first repair shop in the first repair shop set is a repair shop with repair authority that meets the faulty vehicle information, that is, the first repair shop in the first repair shop set has repair authority for the corresponding brand of the faulty vehicle. Therefore, a target repair shop that meets customer needs and can repair the faulty vehicle can be determined in the first repair shop set later.

[0067] In some embodiments, the vehicles in the first repair shop set should be closer to the fault location, so as to meet the fault location's demand for the repair shop location and facilitate the faulty vehicles to quickly arrive at the repair shop for repair.

[0068] In one embodiment, a first area where a fault location of a faulty vehicle is located is determined, and an initial first set of repair shops within the first area is determined; repair shops with repair authority that meets the faulty vehicle information are matched in the initial first set of repair shops to determine an initial second set of repair shops; if the number of second repair shops in the initial second set of repair shops is less than a first preset value, at least one third repair shop is determined in a second area closest to the first area, and at least one third repair shop is a repair shop with repair authority that meets the faulty vehicle information; at least one third repair shop and a second repair shop are determined as repair shops within the first set of repair shops, and the number of repair shops within the first set of repair shops is greater than or equal to the first preset value.

[0069] In some embodiments, a first area can be determined based on the fault location. The first area can be the administrative area where the fault location is located, or it can be an area with the fault location as the center point and within a certain numerical range from the fault location. The certain numerical range from the fault location can be set according to empirical parameters, and no specific restrictions are made here.

[0070] In some embodiments, the repair shops in the first area may be used as candidate repair shops for screening of subsequent repair shops. In this case, the repair shops in the first area may be determined as the initial first repair shop set.

[0071] In some embodiments, the first repair shop in the initial first repair shop set meets the distance requirement, but there may be some repair shops that do not have the authority to repair the faulty vehicle. Therefore, the repair shops with maintenance authority that meet the faulty vehicle information are matched in the initial first repair shop set to determine the initial second repair shop set.

[0072] The faulty vehicle information may include the brand of the faulty vehicle, and the repair shop that has the repair authority corresponding to the faulty vehicle information is the repair shop that has the repair authority for the brand of the faulty vehicle.

[0073] The repair shop in the second repair shop set has the authority to repair the faulty vehicle.

[0074] In some embodiments, if the repair shops in the initial second set of repair shops meet the distance requirements and the maintenance authority requirements, the initial second set of repair shops can be used as the first set of repair shops, and then the final target set of repair shops can be determined in the first set of repair shops based on the indicators that the insured party is concerned about.

[0075] In some embodiments, the number of repair shops in the first repair shop set satisfies a first preset value. In this case, the number of repair shops in the first repair shop set is large enough, so that corresponding target repair shops can be selected under different recommended repair indicators. If the number of repair shops in the first repair shop set is small, the target repair shops obtained under different recommended repair indicators may be partially the same, and the target repair shop required by the insured party cannot be accurately determined.

[0076] In some embodiments, the number of repair shops in the first repair shop set should satisfy a first preset value, so that target repair shops under different indicators can be determined in the first repair shop set.

[0077] In this way, it can be determined whether the number of second repair shops in the initial second repair shop set is less than a first preset value. If it is not less than the first preset value, the initial second repair shop set can be used as the first repair shop set. If it is less than the first preset value, it means that the number of repair shops in the initial second repair shop set is insufficient to subsequently determine the target repair shop according to the indicators selected by the insured party.

[0078] The first preset value can be determined by empirical parameters, such as 5, 6, 10, etc.

[0079] In some embodiments, at least one third repair shop is determined in a second area closest to the first area, and the at least one third repair shop is a repair shop that has repair authority that meets the requirements of the faulty vehicle information.

[0080] When the first area is the administrative area of ​​the fault location, the second area may be the administrative area closest to the first area; when the first area is an area within a certain numerical range from the fault location, the second area may be an area centered on the fault location and within another numerical range from the fault location. It can be understood that, in a plane map, the distance value from any point in the second area to the fault location is greater than the distance value from the fault location in the first area.

[0081] In some embodiments, an initial third set of repair shops is determined within the second area, the repair shops in the initial third set of repair shops are repair shops that have maintenance authority that meets the requirements of the faulty vehicle information, and the repair shops in the initial third set of repair shops whose distance value between the location of each repair shop and the fault location is less than a second preset value are determined as third repair shops.

[0082] The second preset value may be determined according to an empirical parameter so that the sum of the number of the third repair shop and the second repair shops in the initial second repair shop set is greater than or equal to the first preset value.

[0083] The distance value between the location of each repair shop in the initial third repair shop set and the fault location can be the straight-line distance value between the location of each repair shop in the initial third repair shop set and the fault location, or it can be the distance value of the drivable road section between the location of each repair shop in the initial third repair shop set and the fault location.

[0084] Step S230: In response to the target recommended repair option selected by the policyholder, a target recommended repair index of the target recommended repair option is determined, and different recommended repair options have different recommended repair indexes.

[0085] In some embodiments, multiple recommended repair options may be set, and different recommended repair options have different recommended repair indicators. The target recommended repair indicator is determined according to the target recommended repair option selected by the policyholder.

[0086] In one embodiment, the recommended repair options may include a distance option, a star rating option, and a premium return option. The distance option corresponds to the recommended repair indicator as route, the star rating option corresponds to the recommended repair indicator as star rating, and the premium return option corresponds to the recommended repair indicator as premium return; the target recommended repair options may include one or more of the above recommended repair options.

[0087] Step S250: Based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, determine the target repair shop set in the first repair shop set and the target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option.

[0088] In some embodiments, after the target recommended repair index is determined, a target repair shop set may be determined based on the index information of each first repair shop under the target recommended repair index.

[0089] The index information may be the numerical value of each first repair shop under the target repair recommendation index, such as the index information corresponding to the star index is the numerical value corresponding to the star index, and the index information corresponding to the premium return index is the numerical value corresponding to the premium return. The target repair shop set is then determined based on the size of the numerical value, and the target repair shops in the target repair shop set may be sorted based on the size of the numerical value to obtain a target recommendation sequence.

[0090] In some embodiments, when the target repair recommendation index includes a route, the index information may also include a driving distance value and driving road condition information, so as to determine a repair shop whose driving distance value and driving road condition information meet the requirements according to the current state of the faulty vehicle.

[0091] In an embodiment of the present application, a method for determining recommended repair information is proposed, which predetermines a first set of repair shops according to the fault location and the faulty vehicle information, and the first set of repair shops can meet the faulty vehicle's requirement for the distance to the repair shop, so as to quickly reach the repair shop for repair; and meet the repair authority of the faulty vehicle, and can adapt to the vehicle's fault scenario; at the same time, according to the target recommended repair option selected by the insured party, the recommended repair index that the customer is concerned about in the recommended repair process is determined, so that according to the target recommended repair index, a target recommended repair shop set that meets the recommended repair index can be matched in the first repair shop set, and the target recommended repair shop set can meet the faulty vehicle's requirement for the repair shop location and the insured party's subjective need when selecting a repair shop, and can accurately obtain the target repair shop set and target recommendation sequence that meet the insured party's needs, so as to accurately provide recommended repair services and improve customer satisfaction.

[0092] Figure 3 is a flowchart of a method for determining recommended repair information shown in another exemplary embodiment. Figure 3 As shown, the target push repair option includes a distance option, and the target push repair indicator includes a route; Figure 2 Step S250 includes steps S310 to S350, which are described in detail as follows:

[0093] Step S310: Determine first route information between the location of each first repair shop in the first repair shop set and the fault location, where the first route information includes a first driving distance value and first driving road condition information.

[0094] In some embodiments, the first route information is indicator information of the route, and different first repair shops correspond to the first route information.

[0095] The first driving distance value is a distance value of a route between the location of each first repair shop and the fault location, and the first driving road condition information is a road condition of the route between the location of each first repair shop and the fault location.

[0096] It can be understood that the route between the location of each first repair shop and the fault location is a route that is currently drivable from the fault location to the first repair shop, which is determined by taking into account factors such as current traffic conditions and temporary control.

[0097] Step S330: Match the target first route information according to the first driving road condition information in the first route information of the faulty vehicle information, and determine the repair shop corresponding to the target first route information as the target repair shop in the target repair shop set.

[0098] In some embodiments, the faulty vehicle information may further indicate whether the faulty vehicle requires a tow truck, and the first driving road condition information indicates whether the corresponding route supports a tow truck.

[0099] It can be understood that whether the first driving road condition information indicates that the route supports trailers can be determined based on the traffic control in the map and the road conditions of the route. If there is a section in the route that currently does not allow trailers to travel, the first driving road condition information indicates that trailers are not supported.

[0100] Of course, it is also possible to preset a certain road condition, in which the first driving road condition information indicates that the corresponding route does not support towing. For example, if the road condition of the route indicates that the traffic volume is heavy and the road is narrow, then the first driving road condition information corresponding to the route is set to indicate that the corresponding route does not support towing.

[0101] Under other road conditions, the first driving road condition information corresponding to the route is set to indicate that the corresponding route supports towing.

[0102] In some embodiments, if the faulty vehicle information indicates that the faulty vehicle requires a tow truck, the first repair shop whose corresponding route supports towing vehicles is matched with the first driving road condition information as the target repair shop.

[0103] In one embodiment, the first driving road condition information indicates that the first route information corresponding to the route supporting the trailer is the target first route information, and the first repair shop corresponding to the target first route information is used as the target repair shop.

[0104] In other embodiments, if the broken-down vehicle information indicates that the broken-down vehicle does not require a tow truck, the first repair shop set may be used as the target repair shop set.

[0105] In other embodiments, if the faulty vehicle information indicates that the faulty vehicle does not require a tow truck, the first flow shop whose first driving distance value is less than a certain value can be determined as the target repair shop in the target repair shop set according to the first driving distance value corresponding to each first repair shop.

[0106] Step S350: Arrange the target repair shops in the target repair shop set from small to large according to the corresponding first driving distance values ​​to determine a target recommendation sequence.

[0107] In some embodiments, the target repair shops in the target repair shop set are arranged from small to large according to the corresponding first driving distance values, and the obtained target recommendation sequence is the distance order to each target repair shop under the premise that the faulty vehicle can reach the repair shop normally. The distance option indicates that the insured party takes the distance value to the repair shop as a requirement of concern.

[0108] In some embodiments, when displaying recommended repair information, that is, the target recommendation sequence, the first driving distance value of each target repair shop in the target recommendation sequence may also be displayed.

[0109] In some embodiments, the target repair recommendation option includes a star rating option, and the target repair recommendation indicator includes a star rating; determining a first value of each first repair shop in the first repair shop set under the star rating; determining the repair shop whose corresponding first value of each first repair shop is greater than a first preset threshold as the target repair shop in the target repair shop set; arranging the target repair shops in the target repair shop set from large to small according to the size of the corresponding first value to determine a target recommendation sequence.

[0110] In some embodiments, if the claimant is concerned about the star rating of the repair shop, a first value corresponding to the star rating of each first repair shop can be determined. Generally speaking, the larger the first value, the higher the star rating. Thus, the repair shop whose first value is greater than a first preset threshold can be determined as the target repair shop in the target repair shop set.

[0111] As for the ranking of the target repair shops in the target repair shop set, the target recommended sequence is determined by arranging them from large to small according to the size of the first numerical value.

[0112] In some embodiments, when displaying recommended repair information, that is, the target recommendation sequence, the first value of each target repair shop in the target recommendation sequence may also be displayed.

[0113] In some embodiments, the target repair recommendation option includes a premium return option, and the target repair recommendation indicator includes premium return; determining the second value of each first repair shop in the first repair shop set under premium return; determining the repair shop whose corresponding second value of each first repair shop is less than a second preset threshold as the target repair shop in the target repair shop set; arranging the target repair shops in the target repair shop set from small to large according to the size of the corresponding second value to determine the target recommendation sequence.

[0114] In some embodiments, the insured party is concerned about the premium return of the repair shop, that is, whether the repair shop can cover the return, and a second value corresponding to the premium return of each first repair shop can be determined, and the second value is the amount of the insured return when the faulty vehicle is repaired at the corresponding first repair shop; generally speaking, the smaller the second value, the lower the premium return, that is, the less the premium is returned to the insured party, so the repair shop whose second value is greater than the second preset threshold can be determined as the target repair shop in the target repair shop set.

[0115] As for the ranking of the target repair shops in the target repair shop set, the target recommended sequence is determined by arranging them from large to small according to the size of the second numerical value.

[0116] In some embodiments, when displaying recommended repair information, that is, the target recommendation sequence, the second value of each target repair shop in the target recommendation sequence may also be displayed.

[0117] In some embodiments, the target recommended repair options include at least two first recommended repair options, the first recommended repair options including a premium reflow option, a distance option and a star option; corresponding first weights are assigned to different first recommended repair options in the target recommended repair options, and a third value of each first repair shop under the recommended repair index corresponding to each first recommended repair option is determined; the product of the third value corresponding to each first repair shop in each first recommended repair option and the first weight of the corresponding first recommended repair option is determined as the first score of each first repair shop in the corresponding first recommended repair option; the first scores of each first repair shop in different first recommended repair options are added to determine the target score of each first repair shop, and the repair shop whose corresponding target score of each first repair shop is greater than a third preset threshold is determined as the target repair shop in the target repair shop set; the target repair shops in the target repair shop set are arranged from large to small according to the size of the corresponding target scores to determine a target recommendation sequence.

[0118] In some embodiments, the target repair options include at least two repair options, the at least two repair options are determined as first repair options, first weights are set for different first repair options, and the sum of the first weights of the first repair options is 1.

[0119] The setting of the first weight can be adaptively adjusted according to the needs of the insured party, or initial weights can be set in advance for different recommended repair options. The setting of the initial weight can be determined based on the insured party's historical maintenance information, brand, related information, etc. After determining the first recommended repair option, normalization processing is performed based on the initial weight of the first recommended repair option to obtain the corresponding first weight, and the sum of the first weights of the first recommended repair options is determined to be 1.

[0120] In some embodiments, when the first recommended repair option is a premium return option, the corresponding third value under the recommended repair index is the second value of each first repair shop under premium return; when the first recommended repair option is a star rating option, the corresponding third value under the recommended repair index is the first value of each first repair shop under the star rating; when the first recommended repair option is a distance option, the corresponding third value under the recommended repair index is the first driving distance value of each first repair shop.

[0121] For the first repair shop, the product of the third value and the first weight under a first recommended repair option is the first score of the first recommended repair option. In this way, the first scores of each first repair shop on different first recommended repair options can be obtained. Then, the first scores of each first repair shop on different first recommended repair options are added together to obtain the target score of each first repair shop.

[0122] In some embodiments, if the broken-down vehicle does not require a tow truck, the repair shops whose corresponding target scores of the first repair shops are greater than a third preset threshold are determined as target repair shops in the target repair shop set; the target repair shops in the target repair shop set are arranged from large to small according to the size of the corresponding target scores to determine a target recommendation sequence.

[0123] In some embodiments, if the broken-down vehicle does not require a tow truck, the first repair shop set is screened out from the first repair shop set for which the first driving road condition information in the distance option indicates that the corresponding route does not support towing, to obtain the screened out first repair shop set, and the repair shops whose corresponding target scores of the first repair shops in the screened out first repair shop set are greater than a third preset threshold are determined as target repair shops in the target repair shop set; the target repair shops in the target repair shop set are arranged from large to small according to the size of the corresponding target scores to determine a target recommendation sequence.

[0124] In some embodiments, the target repair recommendation option can also be a historical repair recommendation option, and the target repair recommendation indicator is a historical repair shop. At this time, the historical repair shop of the faulty vehicle can be used as the target repair shop, and the corresponding target repair recommendation sequence is arranged from large to small according to the value of the historical maintenance time.

[0125] Figure 4 4 is a structural diagram of a device for determining recommended repair information, which is shown in an exemplary embodiment. The device for determining recommended repair information 400 includes:

[0126] The first repair shop set determination module 410 is used to determine the first repair shop set according to the fault location and faulty vehicle information of the faulty vehicle. The first repair shop in the first repair shop set is a repair shop with maintenance authority that meets the faulty vehicle information.

[0127] The recommended repair option determination module 430 is used to determine a target recommended repair index of the target recommended repair option in response to the target recommended repair option selected by the policyholder, and different recommended repair options have different recommended repair indexes.

[0128] The repair recommendation module 450 is used to determine a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under a target repair recommendation option based on the corresponding indicator information of each first repair shop in the first repair shop set under a target repair recommendation indicator.

[0129] In one achievable manner, the first repair shop set determination module includes:

[0130] An initial first repair shop set determining unit, used to determine a first area where a fault location of the faulty vehicle is located, and determine an initial first repair shop set in the first area;

[0131] An initial second repair shop set determination unit, used to match a repair shop with a repair authority that meets the faulty vehicle information in the initial first repair shop set to determine the initial second repair shop set;

[0132] A third repair shop determining unit is configured to determine at least one third repair shop in a second area closest to the first area if the number of second repair shops in the initial second repair shop set is less than a first preset value, wherein the at least one third repair shop is a repair shop that meets the repair authority of the faulty vehicle information;

[0133] The first repair shop set determining unit is used to determine at least one third repair shop and a second repair shop as repair shops in a first repair shop set, where the number of repair shops in the first repair shop set is greater than or equal to a first preset value.

[0134] In one achievable manner, the third repair shop determination unit includes:

[0135] An initial third repair shop set section is used to determine an initial third repair shop set in the second area, where the repair shops in the initial third repair shop set are repair shops that meet the repair authority of the faulty vehicle information;

[0136] The third repair shop determination section is used to determine the repair shops in the initial third repair shop set whose distance values ​​from the locations of the repair shops to the fault location are less than a second preset value as the third repair shops.

[0137] In an achievable manner, the target correction option includes a distance option, and the target correction indicator includes a route; the correction module includes:

[0138] a route information determination unit, used to determine first route information between the location of each first repair shop in the first repair shop set and the fault location, the first route information including a first driving distance value and first driving road condition information;

[0139] a first target repair shop determining unit, configured to match the target first route information with the first driving road condition information in the first route information according to the faulty vehicle information, and determine the repair shop corresponding to the target first route information as the target repair shop in the target repair shop set, wherein the faulty vehicle information indicates whether the faulty vehicle requires a tow truck, and the first driving road condition information indicates whether the corresponding route supports towing;

[0140] The first recommendation sequence determining unit is used to arrange the target repair shops in the target repair shop set from small to large according to the corresponding first driving distance values, so as to determine a target recommendation sequence.

[0141] In an achievable manner, the target recommendation option includes a star rating option, and the target recommendation indicator includes a star rating; the recommendation module includes:

[0142] A first value determination unit, used to determine a first value of each first repair shop in the first repair shop set under a star rating;

[0143] A second target repair shop determining unit, configured to determine the repair shops whose first values ​​corresponding to the first repair shops are greater than a first preset threshold as target repair shops in the target repair shop set;

[0144] The second recommendation sequence determining unit is used to arrange the target repair shops in the target repair shop set from large to small according to the corresponding first numerical values, so as to determine a target recommendation sequence.

[0145] In an achievable manner, the target repair recommendation option includes a premium return option, and the target repair recommendation indicator includes premium return; the repair recommendation module includes:

[0146] A second value determination unit, used to determine a second value of each first repair shop in the first repair shop set under premium reflow;

[0147] A third target repair shop determining unit, configured to determine the repair shops whose second values ​​corresponding to the first repair shops are greater than a second preset threshold as target repair shops in the target repair shop set;

[0148] The third recommendation sequence determining unit is used to arrange the target repair shops in the target repair shop set from large to small according to the corresponding second numerical values, so as to determine a target recommendation sequence.

[0149] In an achievable manner, the target recommended repair options include at least two first recommended repair options, the first recommended repair options including a premium return option, a distance option, and a star rating option; the recommended repair module includes:

[0150] a value determination unit, configured to assign corresponding first weights to different first recommended repair options in the target recommended repair options, and determine third values ​​of each first repair shop under the recommended repair index corresponding to each first recommended repair option;

[0151] A first score obtaining unit, used for determining the product of the third value corresponding to each first repair shop in each first recommended repair option and the first weight value corresponding to the first recommended repair option as the first score of each first repair shop in the corresponding first recommended repair option;

[0152] a target score determination unit, configured to sum the first scores of the first repair shops in different first recommended repair options to determine the target score of the first repair shops, and determine the repair shops whose target scores corresponding to the first repair shops are greater than a third preset threshold as the target repair shops in the target repair shop set;

[0153] The fourth recommendation sequence determining unit is used to arrange the target repair shops in the target repair shop set from large to small according to the corresponding target scores, so as to determine a target recommendation sequence.

[0154] The device for determining recommended repair information provided in this embodiment can be used to execute the above-mentioned method for determining recommended repair information. Its implementation principle and technical effects are similar and will not be described in detail in this embodiment.

[0155] Figure 5 is a block diagram of an electronic device according to an exemplary embodiment. Figure 5 The electronic device 500 may include: a processor 51 and a memory 52, wherein the processor 51 and the memory 52 can communicate; illustratively, the processor 51 and the memory 52 communicate via a communication bus 53, the memory 52 is used to store instructions, and the processor 51 is used to call the instructions in the memory to execute the method for determining the recommended repair information shown in any of the above method embodiments.

[0156] The processor may be a central processing unit (CPU), or other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), etc. A general-purpose processor may be a microprocessor or any conventional processor, etc. The steps of the method disclosed in the present application may be directly implemented as being executed by a hardware processor, or may be implemented by a combination of hardware and software modules in the processor.

[0157] The present application provides a computer-readable storage medium, on which computer-executable instructions are stored; when the computer-executable instructions are executed by a processor, they are used to implement a method for determining recommended repair information as in any of the above embodiments.

[0158] An embodiment of the present application provides a computer program product, which includes a computer program. When the computer program is executed by a processor, the above-mentioned method for determining recommended repair information is implemented.

[0159] Those skilled in the art will readily appreciate other embodiments of the present application after considering the specification and practicing the invention disclosed herein. The present application is intended to cover any modification, use or adaptation of the present application, which follows the general principles of the present application and includes common knowledge or customary techniques in the art that are not disclosed in the present application. The specification and examples are intended to be exemplary only, and the true scope and spirit of the present application are indicated by the following claims.

[0160] It should be understood that the present application is not limited to the precise structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present application is limited only by the appended claims.

Claims

1. A method for determining recommended repair information, characterized in that: include: Determine a first repair shop set according to the fault location and the faulty vehicle information of the faulty vehicle, wherein the first repair shop in the first repair shop set is a repair shop with maintenance authority that meets the faulty vehicle information; In response to the target recommended repair option selected by the policyholder, determining a target recommended repair index of the target recommended repair option, wherein different recommended repair options have different recommended repair indexes; Based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, a target repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option are determined in the first repair shop set.

2. The method according to claim 1, characterized in that The step of determining the first repair shop set according to the fault location and fault vehicle information of the faulty vehicle comprises: Determine a first area where a fault location of the faulty vehicle is located, and determine an initial first set of repair shops in the first area; Matching a repair shop with maintenance authority matching the faulty vehicle information in the initial first repair shop set to determine an initial second repair shop set; If the number of second repair shops in the initial second repair shop set is less than a first preset value, determining at least one third repair shop in a second area closest to the first area, wherein the at least one third repair shop is a repair shop that meets the repair authority of the faulty vehicle information; The at least one third repair shop and the second repair shop are determined as repair shops in the first repair shop set, and the number of repair shops in the first repair shop set is greater than or equal to the first preset value.

3. The method according to claim 2, characterized in that The determining of at least one third repair shop in the second area closest to the first area comprises: Determine an initial third set of repair shops in the second area, where the repair shops in the initial third set of repair shops are repair shops that meet the repair authority of the faulty vehicle information; A repair shop in the initial third repair shop set whose distance value from the fault location is less than a second preset value is determined as the third repair shop.

4. The method according to claim 1, characterized in that: The target recommended repair option includes a distance option, and the target recommended repair index includes a route; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, comprises: Determine first route information between the location of each first repair shop in the first repair shop set and the fault location, wherein the first route information includes a first driving distance value and first driving road condition information; According to the first driving road condition information of the faulty vehicle information in the first route information, the target first route information is matched, and the repair shop corresponding to the target first route information is determined as the target repair shop in the target repair shop set, the faulty vehicle information indicates whether the faulty vehicle needs a tow truck, and the first driving road condition information indicates whether the corresponding route supports towing; The target repair shops in the target repair shop set are arranged from small to large according to the corresponding first driving distance values ​​to determine the target recommendation sequence.

5. The method according to claim 1, characterized in that The target recommended repair option includes a star rating option, and the target recommended repair index includes a star rating; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, comprises: Determine a first value of each first repair shop in the first repair shop set under the star rating; Determine the repair shops whose first values ​​corresponding to the first repair shops are greater than the first preset threshold as target repair shops in the target repair shop set; The target repair shops in the target repair shop set are arranged from large to small according to the corresponding first values, so as to determine the target recommendation sequence.

6. The method according to claim 1, characterized in that The target recommended repair option includes a premium return option, and the target recommended repair index includes a premium return; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair option based on the corresponding index information of each first repair shop in the first repair shop set under the target recommended repair index, comprises: Determine a second value of each first repair shop in the first repair shop set under the premium reflow; Determine the repair shops whose second values ​​corresponding to the first repair shops are greater than the second preset threshold as target repair shops in the target repair shop set; The target repair shops in the target repair shop set are arranged from large to small according to the corresponding second values, so as to determine the target recommendation sequence.

7. The method according to claim 1, characterized in that The target recommended repair options include at least two first recommended repair options, wherein the first recommended repair options include a premium reflow option, a distance option, and a star option; determining a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target recommended repair options based on the corresponding indicator information of each first repair shop in the first repair shop set under the target recommended repair indicator, comprises: assigning corresponding first weights to different first recommended repair options in the target recommended repair options, and determining third values ​​of each first repair shop under the recommended repair index corresponding to each first recommended repair option; Determine the product of the third value corresponding to each first repair shop in each first recommended repair option and the first weight value corresponding to the first recommended repair option as the first score of each first repair shop in the corresponding first recommended repair option; Adding the first scores of the first repair shops in different first recommended repair options to determine the target score of each first repair shop, and determining the repair shop whose corresponding target score of each first repair shop is greater than a third preset threshold as the target repair shop in the target repair shop set; The target repair shops in the target repair shop set are arranged from large to small according to the corresponding target scores, so as to determine the target recommendation sequence.

8. A device for determining recommended repair information, characterized in that: include: A first repair shop set determination module, used to determine a first repair shop set according to the fault location of the faulty vehicle and the faulty vehicle information, wherein the first repair shop in the first repair shop set is a repair shop with maintenance authority that meets the faulty vehicle information; A recommended repair option determination module, configured to determine a target recommended repair index of the target recommended repair option in response to the target recommended repair option selected by the insured party, wherein different recommended repair options have different recommended repair indexes; The repair recommendation module is used to determine a target repair shop set in the first repair shop set and a target recommendation sequence of each target repair shop in the target repair shop set under the target repair recommendation option based on the corresponding indicator information of each first repair shop in the first repair shop set under the target repair recommendation indicator.

9. An electronic device, characterized in that: The electronic device comprises: a processor and a memory; the memory is used to store instructions; the processor is used to execute the instructions in the memory, so that the electronic device executes the method as claimed in any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer-executable instructions, which are used to implement the method according to any one of claims 1 to 7 when executed by a processor.

11. A computer program product, characterized in that The method comprises a computer program, which implements the method according to any one of claims 1 to 7 when being executed by a processor.

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