Question display method and device and storage medium

Abstract

The invention provides a problem display method and device and a storage medium, and the method comprises the steps: a problem parameter processing step: obtaining the parameters of a problem, and processing the obtained parameters to solve the score of the progress degree of the problem and the score of the severity of the problem; a display position determination step of determining a position at which the problem is displayed in a heat map display region of the user interface on the basis of the score of the progress degree of the problem and the score of the severity degree of the problem; and a question display step of displaying a representation of the question at the determined position in a heat map display area in which the representation of the question is highlighted differently according to the score of the degree of progress of the question and the score of the degree of severity of the question.

Description

Technical Field

[0001] The present disclosure relates to a problem display method, a device and a storage medium for displaying problems occurring in the production and service process of a product. Background Art

[0002] In the field of product production and services, whether it is the manufacture of products or the provision of services, various problems may be encountered. Especially for large-scale manufacturing companies, problem handling is an important link that cannot be ignored. However, with the expansion of production scale and the increase in service types, the types of problems are becoming more complex and the number of problems is becoming larger. Simply relying on the manual labor of employees may not be able to quickly and thoroughly assign all problems to the most appropriate personnel to handle them, and may not meet the needs of quickly solving problems. Therefore, a simple, practical and efficient method is needed to assign problems to improve the efficiency and effectiveness of problem handling. Summary of the invention

[0003] An object of the present disclosure is to provide a method, device and storage medium for displaying questions that can quickly and accurately assign questions that need to be processed with priority.

[0004] In one aspect of the present disclosure, a problem display method is provided for displaying problems occurring during the production and service process of a product, the problem display method comprising: a problem parameter processing step of acquiring problem parameters and processing the acquired parameters to determine a problem progress score and a problem severity score; a display position determination step of determining a position for displaying the problem in a heat map display area of ​​a user interface based on the determined problem progress score and problem severity score; and a problem display step of displaying a representation of the problem at the determined position in the heat map display area, wherein the representation of the problem is distinctively highlighted in the heat map display area based on the problem progress score and the problem severity score.

[0005] According to another aspect of the present disclosure, there is provided a problem display device for displaying problems occurring during the production and service process of a product, the problem display device comprising: a memory on which one or more instruction sequences are stored; and a processor coupled to the memory, wherein the processor is configured to execute the problem display method when executing the one or more instruction sequences.

[0006] According to another aspect of the present disclosure, a non-transitory computer-readable storage medium is provided, comprising one or more instruction sequences, which, when executed by one or more processors, cause the question display method to be executed.

[0007] According to the problem display method, device and storage medium disclosed in the present invention, problems can be scored in a simple and practical way, and problems with high scores that need to be handled first are concentrated and displayed in a specific area of ​​the heat map of the user interface, and the specific area is highlighted by conspicuous color or grayscale, so that users can quickly find the problems that need to be handled first without omission and send them to the corresponding personnel. This method is not only applicable to product manufacturing processes, but also to product service processes.

[0008] Other features and advantages of the present invention will become more apparent from the following detailed description of exemplary embodiments of the present invention with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0009] The accompanying drawings, which constitute a part of the specification, illustrate embodiments of the present disclosure and, together with the description, serve to explain the principles of the present disclosure.

[0010] The present disclosure may be more clearly understood from the following detailed description with reference to the accompanying drawings, in which:

[0011] Figure 1 An example of a heat map display area of ​​the user interface according to Embodiment 1 is shown.

[0012] Figure 2 A flowchart for explaining the question display method according to the first embodiment is shown.

[0013] Figure 3 An example of a user interface according to Embodiment 2 is shown.

[0014] Figure 4 Another example of the user interface of the second embodiment is shown.

[0015] Figure 5 Embodiment 4 shows an exemplary configuration that can realize the device according to the present invention. DETAILED DESCRIPTION

[0016] The preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. Details and functions that are not essential to the present invention are omitted so as not to obscure the understanding of the present invention.

[0017] Please note that like reference numbers and letters refer to like items in the figures, so once an item is defined in one figure, it does not necessarily need to be discussed in subsequent figures.

[0018] In the present disclosure, the terms “first”, “second”, etc. are used merely to distinguish between elements or steps, but are not intended to indicate a time sequence, priority, or importance.

[0019] Implementation Method 1

[0020] Various problems may arise in the process of manufacturing products and providing product services. Some of these problems need to be dealt with urgently, some are more serious, some are difficult and require experts to deal with, or some problems need to be dealt with urgently but are not difficult and can be solved by ordinary personnel.

[0021] In order to deal with these problems efficiently, it is necessary to accurately assign the problems that arise to the people who are most suitable to handle them. For example, it is difficult for ordinary people to handle more serious problems. Even if such problems are assigned to them, they will eventually have to be handed over to the corresponding experts or expert teams for handling. At this time, directly handing the problems over to experts or expert teams can greatly improve efficiency. On the other hand, although the expert team can handle problems of general difficulty, this will take up the time of the expert team to handle difficult problems. In the current situation where the number of experts is generally small, it will indirectly lead to a decrease in efficiency. To this end, it is necessary to grade the problems that arise and assign them to people of corresponding levels and professions for handling.

[0022] As a standard for classifying problem levels, the inventors have proposed the concept of the importance of problems. The importance of a problem depends on the degree of progress of the problem and the severity of the problem. For example, in the case of a problem that has just been discovered, it needs to be handled as soon as possible, but if the severity of the problem is low, it can be considered that the importance is also appropriately reduced, and the problem can be handed over to a low-level team that can quickly handle lower-difficulty problems. However, if the problem to be handled is at the stage where the problem has just been discovered and the severity is high, the problem is a high-importance problem and needs to be handed over to a high-level expert team that can handle high-difficulty problems. Alternatively, in the case of a problem that has been solved, even if the severity of the problem is high, it does not need to be handled by a high-level expert team, and only the low-level team needs to handle the subsequent ending part (appropriately summarized in the database for subsequent processing, etc.), so the importance at this time is not high.

[0023] In addition, in the present invention, when the high-importance issues that need to be handled with priority are presented to the user, the high-importance issues are displayed in a concentrated manner in a specific area of ​​the heat map display area of ​​the user interface, and the specific area is highlighted by eye-catching colors or flashing, etc. Thus, the user can intuitively and clearly see the high-importance issues, and can quickly and without omission assign the high-importance issues to the most appropriate personnel.

[0024] Figure 1 1 is an example of a heat map display area of ​​the user interface of Implementation Example 1. Here, a heat map is used as an example to display problems, but the display method of the present invention is not limited to a heat map, and any display method can be used as long as it can use color, grayscale, or pattern to distinguish and highlight areas including high-importance problems.

[0025] exist Figure 1 In the figure, the horizontal axis represents the score of the progress of the problem, and the vertical axis represents the score of the severity of the problem.

[0026] The progress level of the problem may be, for example, whether the problem has just been detected, the cause has been found, effective corrective measures have been taken, and the problem has been resolved or summarized. The classification of the progress level of the problem is not limited to this, and may be any classification method that can represent the progress level. For example, the 8D report methodology may be used to classify the progress level of the problem into eight levels from D1 to D8.

[0027] In addition, the present invention scores the progress and severity, thereby being able to evaluate the progress and severity of the problem in a quantitative manner, and being able to intuitively display the problems that need to be handled with priority through a coordinate plane.

[0028] Regarding the scoring of the degree of progress, as an example, in the state where the problem has just been detected, the problem has not actually been solved yet, and the degree of progress is the lowest, so the importance is the highest (when the severity is the same), so the score of the state where the problem has just been detected can be set to 120 points. In the case where the problem has been completely solved, the degree of progress of the problem is the highest, so the importance is the lowest (when the severity is the same), so the score of the state where the problem has been solved or summarized can be set to 0 points. Accordingly, the state where the cause has been found but measures have not yet been taken can be set to 60 points, and the state where effective corrective measures have been taken can be set to 30 points.

[0029] The scoring method of the progress degree is not limited to this, and the level of the progress degree may be increased or decreased. For example, a state in which corrective measures have been taken but are ineffective may be added and the corresponding score may be set to 50 points.

[0030] In addition, when using the 8D reporting methodology to represent the degree of progress, for example, the eight levels from D1 to D8 can be set to 0 points, 10 points, 20 points, 30 points, 40 points, 50 points, 60 points, and 70 points, respectively, and used as the horizontal axis in the heat map display area of ​​the user interface.

[0031] The severity of a problem depends on many factors, including whether the problem is effectively controlled (e.g., whether it is effectively contained), the severity level of the problem, the timing of the problem detection, whether delivery is stopped (e.g., whether the vehicle distribution center locks the vehicle), the defect rate of parts, and the time required from the detection of the problem to its complete resolution.

[0032] For example, these factors can be scored separately, and the scores can be weighted averaged to obtain the overall severity score. The method of obtaining the overall severity score is not limited to weighted average, and various methods such as arithmetic mean and root mean square can also be used.

[0033] When scoring whether the problem is effectively controlled, for example, it can be divided into two levels as shown in Table 1, where 1 point is set when the problem is effectively controlled, and 3 points is set when the problem is not effectively controlled.

[0034] Table 1

[0035] score Effectively controlled 1 Not effectively controlled 3

[0036] When scoring the severity level of the problem, for example, it can be divided into multiple levels as shown in Table 2, with the most serious situation involving safety / life danger being set to 10 points, the problem being difficult to detect for non-experts being set to 4 points, and the problem being set to 1 point when there is no defect.

[0037] Table 2

[0038]

[0039]

[0040] The timing of problem detection determines how close the problem is to the real customer. When scoring the timing of problem detection, for example, it can be divided into multiple levels as shown in Table 3, with 10 points when the problem has developed to a point that has attracted widespread attention and 1 point when the problem is detected before the product is assembled.

[0041] Table 3

[0042] score Media / government attention 10 Always mentioned in after-sales service 9 …… …… Dealers always mention 5 …… …… Quality control of simulated customers 3 Factory quality control 2 Before assembly 1

[0043] Whether to stop delivery is to determine whether to trigger a stop of delivery (PDA blocking). When scoring whether to stop delivery, for example, it can be divided into two levels as shown in Table 4. When the stop of delivery is triggered, it is set to 3 points. This is because if the final product cannot be delivered, it means that it cannot be delivered to the customer on time, and there are potential risks in the delivered products, which affects the overall rating of the severity of the problem. When the stop of delivery is not triggered, it is set to 1 point.

[0044] Table 4

[0045] Stop delivery? score yes 3 no 1

[0046] When scoring the part defect rate, for example, it can be divided into multiple levels as shown in Table 5, with 4 points being given when the part defect rate per million problems (PPM) is 100 or more, and 1 point being given when it is less than 10.

[0047] Table 5

[0048] Defect Rate score ≥10 4 50～100 3 10～50 2 <10 1

[0049] When scoring the time required from the detection of a problem to its complete resolution, i.e., the running time, for example, it can be divided into multiple levels as shown in Table 6, where a score of 5 is assigned when the number of days exceeding the target time is greater than 60 days, and a score of 1 is assigned when the target time is not exceeded. In other words, the shorter the running time, the better.

[0050] Table 6

[0051] Running time (days) score Exceed target time>60 5 Exceed target time 31~60 4 Exceed target time by 11-30 3 Exceed target time ≤ 10 2 Not timed out 1

[0052] The scores of the various factors of the severity of the problem obtained in the above manner may be weighted averaged, and the result of the weighted average may be used as the final score of the severity of the problem. For example, the scores of the various parameters may be weighted averaged according to the weights shown in Table 7. In Table 7, each weight is expressed as a percentage, and the sum of each weight is made equal to 100% for weighted averaging.

[0053] Table 7

[0054]

[0055] In addition, the factors used to evaluate the severity of the problem are not limited to the above six factors, and can also be increased or decreased according to actual conditions. The scoring level of each factor is also not limited to the contents recorded in the above tables, and can be modified according to actual conditions. The weights in Table 7 are just an example, and these weight values ​​can be modified according to actual conditions. The setting of each factor of severity and the scoring level and weight value of each factor can be jointly set by multiple professionals, or automatically set or updated according to the feedback results after previous data processing.

[0056] Table 8 shows an example of the relationship between the severity factors used in an application example and the rating level and weight of each factor. In the example of Table 8, a portion of the rating levels in the above tables are used for scoring. The rating of the severity of the problem = ∑ rating × weight, where the weight is expressed as a percentage of the sum of the weights being 100%.

[0057] Table 8

[0058]

[0059] Table 9 shows an example of a database storing information about problems and corresponding progress and severity. Considering that the lower the progress of a problem, the higher the priority of the problem, the score of the progress of the problem = 120-problem progress status. In addition, Table 9 uses percentages to represent the severity of the problem.

[0060] Table 9

[0061]

[0062] The above scoring method is just an example. According to the actual production needs, the parameters and weights required for scoring can be changed. For example, when the same problem occurs more than a predetermined number of times, it is necessary to increase the importance of the problem. At this time, when calculating the scoring results of the degree of progress, severity, importance, etc., it is necessary to appropriately increase the relevant parameters or the weights of the corresponding parameters. In addition, the parameters represented by the horizontal and vertical axes and their scoring criteria can also be changed as the quality goals of the enterprise change.

[0063] After the progress and severity of the problem are scored, the problem is displayed in the heat map display area of ​​the user interface according to the scoring results. Figure 1 As shown, the obtained score of the progress degree of the problem is set as the horizontal axis, the obtained score of the severity of the problem is set as the vertical axis, and the problem is displayed at the corresponding coordinate position.

[0064] When displaying a question on a heat map, the name of the question may be displayed at the corresponding coordinate position, and the ID, abbreviation or representative symbol of the question may also be displayed at the corresponding coordinate position.

[0065] The importance of the problem is calculated based on the progress and severity of the problem. For example, the problem progress score and the problem severity score are weighted averaged to calculate the problem importance. Alternatively, the problem progress score and the problem severity score can be appropriately processed using various data processing methods such as exponentials and logarithms to obtain a problem severity suitable for display.

[0066] Furthermore, a specific color or grayscale may be displayed in a high importance region whose importance is higher than a predetermined value in the heat map to highlight the high importance region. The high importance region may also be highlighted by filling with a specific pattern, flashing, or the like.

[0067] exist Figure 1As an example, the problem's progress score and the problem's severity score are weighted averaged to find the problem's importance, and red is displayed in areas where the problem's importance is above a first predetermined value, green is displayed in areas where the problem's importance is below a second predetermined value, and yellow is used as an intermediate color in the middle area between the first predetermined value and the second predetermined value, gradually transitioning from the first predetermined value to the second predetermined value. In this way, users can quickly identify the issues that need to be prioritized in the red area and assign them to the most suitable team to handle such issues, such as the first-level team or organize multi-department collaboration, and then assign issues near the yellow area to the corresponding second-level team (for example, front-line employees and experts work together to handle them), and assign issues in the green area to the third-level team (for example, front-line employees on site) or any team that is presumed to be idle in the future, so that problems can be assigned and handled in a timely and efficient manner.

[0068] In addition, the importance can also be calculated in a nonlinear manner. For example, the importance of the problem can be divided into two levels, and when the score of the progress of the problem exceeds the first progress threshold and the score of the severity of the problem exceeds the first severity threshold, it is set to high importance, and in other cases it is set to low importance. For example, the first progress threshold can be set to 30, the first severity threshold can be set to 3, and the part with a horizontal coordinate greater than 30 and a vertical coordinate greater than 3 on the coordinate plane is highlighted, for example, in red, and the rest is displayed, for example, in green.

[0069] Alternatively, the importance of the problem may be divided into three or more levels, and the first importance level may be set when the progress score of the problem exceeds the first progress threshold and the severity score of the problem exceeds the first severity threshold, and the second importance level may be set when the progress score of the problem is below the first progress threshold and exceeds the second progress threshold, and the severity score of the problem is below the first severity threshold and exceeds the second severity threshold, and the remaining importance levels may be set by analogy. For example, an area with a progress score of 60 or more and a severity score of 3 or more may be displayed in red, for example, and an area with a progress score of 30 or less and a severity score of 2 or less may be displayed in green, for example, and in the area between the two areas, yellow may be used as an intermediate color to gradually transition from red to yellow and then to green.

[0070] As another example, when the score of the progress of the problem exceeds the first progress threshold, it can be displayed as a high-importance area in, for example, red, even if the overall importance is lower than the first predetermined value; when the score of the severity of the problem exceeds the first severity threshold, it can be displayed as a high-importance area in, for example, red, even if the overall importance is lower than the first predetermined value; other areas are displayed in corresponding colors according to their importance.

[0071] As a reference for the progress and severity of the problem, for example, when the progress score is 30 points or more, it is considered that the problem has just been detected or no measures have been taken yet, and it is considered to be a priority. For example, when the severity score of the problem is ≥4, it is considered to be a very urgent and primary problem, when the severity score is 3≤<4, it is considered to be an important problem that needs to be dealt with immediately, when the severity score is 2≤<3, it is considered to be a basic problem, and when the severity score is <2, it is considered to be a problem that needs to be observed.

[0072] In addition, two colors may be used, red may be displayed in the first area (i.e., the specific area) for displaying high-importance issues, white may be displayed in the second area for displaying low-importance issues, and the color of the area between the first area and the second area may be gradually changed from red to white in accordance with the degree of progress and severity. Three or more colors may be used to further refine the importance classification.

[0073] Here, the colors red, green, etc. are illustrated as examples, but the colors used for display are not limited thereto, and any color can be used for display. In addition, grayscale can also be used to display problems of different importance levels. For example, a high grayscale value is displayed in the first area, a low grayscale value is displayed in the second area, and the grayscale value is gradually changed from a high grayscale value to a low grayscale value in the area between the first area and the second area in accordance with the degree of progress and the degree of severity. It is also possible to display a low grayscale value in the first area, a high grayscale value in the second area, and gradually change the grayscale value from a low grayscale value to a high grayscale value in the area between the first area and the second area in accordance with the degree of progress and the degree of severity.

[0074] The following uses Figure 2 The flowchart of embodiment 1 illustrates the question display method.

[0075] First, in step S101, the parameters of the problem to be processed are obtained, and the obtained parameters are processed to obtain the score of the progress of the problem and the score of the severity of the problem. Here, the parameters of the problem refer to the level of the progress of the problem as described above (for example, whether the problem has just been detected, the cause has been found, effective corrective measures have been taken, and it has been solved or summarized, etc.) and the factors of the severity of the problem and the level of each factor (for example, the items in Tables 1 to 6). After obtaining these parameters, the score of the progress and the score of the severity are obtained by the above method.

[0076] Then, in step S102, the position of the problem in the heat map is determined based on the progress score and the severity score of the problem. For example, the progress score is used as the horizontal axis and the severity score is used as the vertical axis to determine the position on the coordinate plane determined by the horizontal axis and the vertical axis.

[0077] Next, in step S103, the problem representation is displayed at the determined position in the heat map. In the heat map, the problem representation is highlighted differently according to the problem progress rating and the problem severity rating. The problem representation can be an icon or pattern representing the problem, or can be a text representing the problem such as the name or ID of the problem.

[0078] In order to highlight the problem in a distinctive manner, an area where the importance of the problem is above the first importance threshold or the progress score is above the first progress threshold and the severity score is above the first severity threshold is set as the first area, and the first area is highlighted using a first specific color or a first specific grayscale. Alternatively, the first area may be highlighted by flashing, filling with a specific pattern, or the like.

[0079] For example, in Figure 1 In the example, the area with high importance (importance above the first importance threshold) of the problem calculated based on the progress score and the severity score of the problem is set to red, so that the user can intuitively observe the high-importance problems and give priority to them. Alternatively, the area with a progress score above the first progress threshold and a severity score above the first severity threshold can be set to red. For example, the first progress threshold here can be 30, and the first severity threshold can be 3.

[0080] When an area whose importance is above a first importance threshold is set as the first area, an area whose problem importance is below a second importance threshold can also be set as the second area, and the second area can be displayed using a second specific color or a second specific grayscale. In the area between the first area and the second area, the color or grayscale is gradually changed from the first specific color or the first specific grayscale to the second specific color or the second specific grayscale corresponding to the importance of the problem.

[0081] In the case where an area in which a progress score is above a first progress threshold and a severity score is above a first severity threshold is set as a first area, an area in which a progress score is below a second progress threshold and a severity score is below a second severity threshold can also be set as a second area, and the second area can be displayed using a second specific color or a second specific grayscale, and in the area between the first area and the second area, the color or grayscale is gradually changed from the first specific color or the first specific grayscale to the second specific color or the second specific grayscale corresponding to the progress score and the severity score.

[0082] Alternatively, the horizontal axis and the vertical axis on the heat map may be divided into three sections respectively, and the entire heat map may be divided into nine regions accordingly, and then it is determined in which of the nine regions the problem to be processed is located, and the problem is displayed in the corresponding region, and the region corresponding to the high importance in the heat map is highlighted as a specific color, grayscale, or fill pattern. In addition, the number of sections of the horizontal axis and the vertical axis is not limited to three, and may be divided into more than three sections.

[0083] In order to avoid omissions, the questions displayed in the first area may also be automatically sent to a predetermined person who is suitable for handling high-importance questions.

[0084] According to the present embodiment 1, various complex problems arising in the process of product production or service can be quantified and graded, and high-level (high importance) problems can be highlighted in a concentrated manner on the heat map display area of ​​the user interface. This ensures that users can quickly, accurately and without omission grasp the problems that really need to be focused on, and can reasonably allocate resources, which can not only improve the efficiency of allocating problems, but also improve the efficiency of handling problems.

[0085] In addition, since it is possible to select key issues that require priority from the high-importance areas highlighted in red in the heat map display area of ​​the user interface and hand them over to a first-level team composed of experts, for example, and to hand over issues in the remaining areas to second-level or lower-level teams, the first-level team can quickly handle high-level issues, and the first-level team experts can also summarize the valuable issues they have handled at any time and add them to the database or use them to optimize the above-mentioned parameters.

[0086] In addition, regarding the average time required to resolve a problem (= time required to resolve all problems / number of problems), the inventors compared the situations of using the method of the present invention and not using the method of the present invention in a statistical manner in actual applications, and found that the average time required to resolve a problem can be significantly improved when the method of the present invention is used.

[0087] In addition, through the technical solution of implementation method 1, it is possible to focus on improving the team's quality competitiveness and improving the error prevention capabilities of the control station or quality gate. By adding the lessons learned by the expert team to the database, the rationality of the scoring can be further improved, and the efficiency of problem solving can be further improved.

[0088] Implementation Method 2

[0089] In the second embodiment, the representation of the problem includes an icon. In the user interface of the second embodiment, an icon corresponding to the problem is displayed at a position where the problem needs to be displayed in the heat map display area of ​​the user interface, and when the user selects the icon, the details of the problem corresponding to the icon are displayed in the information display area of ​​the user interface. The details of the problem can be a simple description of the problem, the responsible department, the complexity, and other basic information required for assigning the problem.

[0090] When the user selects an icon, in addition to displaying the details of the question corresponding to the icon in the information display area of ​​the user interface, a text box briefly describing the question may also be displayed near the icon in the heat map display area.

[0091] When the user selects another icon corresponding to another question, the details of the other question are further displayed in the information display area. That is, the details of all questions selected by the user are displayed in the information display area. Another text box for simply describing the other question may also be further displayed near the other icon in the heat map display area in a manner that does not block the displayed text box. That is, the text boxes of all questions selected by the user are displayed in the heat map display area, and the positions of the text boxes are appropriately adjusted to prevent the text boxes from blocking each other.

[0092] Alternatively, when the user selects another icon corresponding to another question, only the details of the other question are displayed in the information display area, without displaying the details of the previous question. In other words, only the details of the question currently selected by the user are displayed in the information display area. Alternatively, another text box for briefly describing the other question may be displayed near the other icon in the heat map display area, without displaying the text box of the previous question. In other words, only the text box of the question currently selected by the user is displayed in the heat map display area.

[0093] One icon may be displayed at each problematic location in the heat map. The icons at each location may be the same, or different icons may be used according to different importance (or other specific parameters).

[0094] It can also be Figure 3 As shown, when a question meets a predetermined filtering condition (e.g., a condition for filtering out questions that require additional attention), the icon of the question is automatically displayed on the heat map of the user interface, regardless of which area the question is in (e.g., whether it is in the red area or the green area), and the corresponding details are displayed when the user selects the icon. Figure 4 This shows the situation where the details and text boxes of all the selected questions are displayed when the user selects multiple questions. In the figure, the "severity level of the question" is referred to as "severity".

[0095] According to the second embodiment, in addition to obtaining the technical effects of the first embodiment, high-importance issues can be further observed intuitively and accurately, further improving the efficiency and accuracy of allocating issues.

[0096] Implementation 3

[0097] In the first embodiment, a scheme is described in which all questions are displayed on a heat map, questions with high importance are concentrated and displayed in a first area, and the first area is highlighted with a specific color or grayscale.

[0098] However, in some special cases (such as significantly improving requirements in a certain aspect in line with the company's new strategy), a large number of questions may need to be displayed in the first area. In this case, the user's viewing comfort and accuracy may be affected due to the excessive number of questions in the first area.

[0099] Therefore, in the technical solution of implementation mode 3, when the number of questions to be displayed in the first area exceeds a predetermined value, the first area is enlarged and displayed. As a method of enlarged display, the first area can be enlarged and displayed separately in the entire heat map display area, or the first area can be enlarged and displayed by covering the original heat map in a pop-up window, or the area occupied by the first area in the heat map can be enlarged while the area of ​​other areas is correspondingly compressed.

[0100] In addition, the user may manually select whether to perform enlarged display and the method of enlarged display.

[0101] According to the third embodiment, in addition to obtaining the technical effects of the first embodiment, high-importance issues can be further observed intuitively and accurately, further improving the efficiency and accuracy of allocating issues.

[0102] Implementation 4

[0103] Figure 5 An exemplary configuration in which the device according to the present invention can be implemented is shown. The device of the present invention is an example of a hardware device to which the above-mentioned aspects of the present invention can be applied. The device of the present invention can be any machine configured to perform processing and / or calculation. The device of the present invention can be, but is not limited to, a workstation, a server, a desktop computer, a laptop computer, a tablet computer, a personal data assistant (PDA), a smart phone, a vehicle-mounted computer, or a combination thereof.

[0104] like Figure 5As shown, the device of the present invention may include one or more elements that may be connected or communicated with bus 502 via one or more interfaces. Bus 502 may include, but is not limited to, Industry Standard Architecture (ISA) bus, Micro Channel Architecture (MCA) bus, Enhanced ISA (EISA) bus, Video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect (PCI) bus, etc. The device of the present invention may include, for example, one or more processors 504, one or more input devices 506, and one or more output devices 508. One or more processors 504 may be any kind of processor, and may include, but is not limited to, one or more general-purpose processors or special-purpose processors (such as special-purpose processing chips). Input device 506 may be any type of input device capable of inputting information to a computing device, and may include, but is not limited to, a mouse, a keyboard, a touch screen, a microphone, and / or a remote controller. Output device 508 may be any type of device capable of presenting information, and may include, but is not limited to, a display, a speaker, a video / audio output terminal, a vibrator, and / or a printer.

[0105] The device of the present invention may also include or be connected to a non-transitory storage device 514, which may be any non-transitory storage device that can enable data storage, and may include but is not limited to a disk drive, an optical storage device, a solid-state memory, a floppy disk, a flexible disk, a hard disk, a magnetic tape or any other magnetic medium, a compressed disk or any other optical medium, a cache memory and / or any other storage chip or module, and / or any other medium from which a computer can read data, instructions and / or code. The device of the present invention may also include a random access memory (RAM) 510 and a read-only memory (ROM) 512. ROM 512 may store programs, utilities or processes to be executed in a non-volatile manner. RAM 510 may provide volatile data storage and store instructions related to the operation of the device of the present invention. The device of the present invention may also include a network / bus interface 516 coupled to a data link 518. The network / bus interface 516 may be any type of device or system capable of enabling communication with an external device and / or a network, and may include but is not limited to a modem, a network card, an infrared communication device, a wireless communication device and / or a chipset (such as a Bluetooth TM equipment, 1302.11 equipment, WiFi equipment, WiMax equipment, cellular communication facilities, etc.).

[0106] Various aspects, embodiments, implementations or features of the foregoing embodiments may be used alone or in any combination. Various aspects of the foregoing embodiments may be implemented by software, hardware or a combination of hardware and software.

[0107] For example, the foregoing embodiments may be embodied as computer readable code on a computer readable medium. A computer readable medium is any data storage device that can store data that can thereafter be read by a computer system. Examples of computer readable media include read-only memory, random access memory, CD-ROM, DVD, magnetic tape, hard drive, solid state drive, and optical data storage device. The computer readable medium may also be distributed in a network coupled computer system so that the computer readable code is stored and executed in a distributed manner.

[0108] For example, the aforementioned embodiments may be in the form of hardware circuits. The hardware circuits may include any combination of combinational logic circuits, clock storage devices (such as floppy disks, flip-flops, latches, etc.), finite state machines, memories such as static random access memories or embedded dynamic random access memories, custom designed circuits, programmable logic arrays, etc.

[0109] In one embodiment, a hardware circuit according to the present disclosure may be implemented by coding a circuit description in a hardware description language (HDL) such as Verilog or VHDL. The HDL description may be synthesized from a library of cells designed for a given integrated circuit manufacturing technology and may be modified for timing, power, and other reasons to obtain a final design database that may be transmitted to a factory to produce integrated circuits through a semiconductor manufacturing system. The semiconductor manufacturing system may produce integrated circuits by depositing semiconductor materials (e.g., on a wafer that may include a mask), removing materials, changing the shape of the deposited materials, modifying the materials (e.g., by doping materials or modifying dielectric constants using ultraviolet treatment), and the like. The integrated circuit may include transistors and may also include other circuit elements (e.g., passive elements such as capacitors, resistors, inductors, etc.) and interconnections between transistors and circuit elements. Some embodiments may implement multiple integrated circuits coupled together to implement the hardware circuit, and / or discrete elements may be used in some embodiments.

[0110] Although some specific embodiments of the present invention have been shown in detail by example, it will be appreciated by those skilled in the art that the above examples are intended to be illustrative only and do not limit the scope of the present invention. It should be appreciated that some steps in the aforementioned method are not necessarily performed in the order shown in the figure, but they can be performed simultaneously, in different orders or in an overlapping manner. In addition, those skilled in the art can add some steps or omit some steps as needed. Some components in the aforementioned system are not necessarily arranged according to the figure, and those skilled in the art can add some components or omit some components as needed. It will be appreciated by those skilled in the art that the above embodiments can be modified without departing from the scope and essence of the present invention. The scope of the present invention is defined by the appended claims.

Claims

1. A problem display method for displaying problems that occur during the production and service process of a product, the problem display method comprising: A problem parameter processing step, obtaining the problem parameters, and processing the obtained parameters to obtain a score of the progress degree of the problem and a score of the severity of the problem; a display position determination step, determining a position for displaying the problem in a heat map display area of ​​a user interface according to the obtained score of the progress of the problem and the score of the severity of the problem; as well as A problem display step is to display a representation of the problem at the determined position in the heat map display area, wherein the representation of the problem is highlighted differently in the heat map display area according to the score of the degree of progress of the problem and the score of the severity of the problem.

2. The question display method according to claim 1, wherein: The importance of the problem is calculated based on the score of the progress of the problem and the score of the severity of the problem. In the heat map display area, an area where the importance of the question is greater than or equal to a first importance threshold is set as a first area, and the first area is highlighted using a first specific color or a first specific grayscale.

3. The question display method according to claim 2, wherein: In the heat map display area, the area where the importance of the problem is below the second importance threshold is set as the second area, and the second area is displayed using a second specific color or a second specific grayscale. In the area between the first area and the second area, the color or grayscale is gradually changed from the first specific color or the first specific grayscale to the second specific color or the second specific grayscale corresponding to the importance of the problem.

4. The question display method according to claim 1, wherein: In the heat map display area, an area where the progression score is greater than a first progression threshold and the severity score is greater than a first severity threshold is set as a first area, and the first area is highlighted using a first specific color or a first specific grayscale.

5. The question display method according to claim 4, wherein: In the heat map display area, an area where the progress score is below the second progress threshold and the severity score is below the second severity threshold is set as a second area, and the second area is displayed using a second specific color or a second specific grayscale, and in the area between the first area and the second area, the color or grayscale is gradually changed from the first specific color or the first specific grayscale to the second specific color or the second specific grayscale corresponding to the progress score and the severity score.

6. The question display method according to claim 1, wherein: The representation of the question includes an icon corresponding to the question, and when the user selects the icon, details of the question corresponding to the icon are displayed in the information display area of ​​the user interface.

7. The question display method according to claim 6, wherein: When the user selects the icon, a text box for briefly describing the problem is displayed near the icon in the heat map display area.

8. The question display method according to claim 7, wherein: When the user selects another icon corresponding to another question, the details of the other question are further displayed in the information display area, and another text box for simply describing the other question is further displayed near the other icon in the heat map display area without obstructing the displayed text box.

9. The question display method according to claim 7, wherein: When the user selects another icon corresponding to another question, the details of the other question are displayed in the information display area, another text box for briefly describing the other question is displayed near the other icon in the heat map display area, and the details of the previous question and the text box are stopped from being displayed.

10. The question display method according to any one of claims 6 to 9, wherein: The details include at least one of a brief description of the problem, a responsible department, a severity level of the problem, a time when the problem was detected, an operating time, a complexity of the problem, a progress level of the problem, and a severity level of the problem.

11. The question display method according to any one of claims 2 to 5, wherein: When the number of questions to be displayed in the first area exceeds a predetermined value, the first area is displayed in an enlarged manner.

12. The question display method according to claim 1, wherein: The parameters used to score the progress of the issue include whether the issue has just been detected, the cause has been found, effective corrective actions have been taken, and it has been resolved or summarized.

13. The question display method according to claim 1, wherein: Parameters used to score the severity of the problem include whether the problem is effectively controlled, the severity level of the problem, when the problem is detected, whether delivery is stopped, the part defect rate, and the time required from the detection of the problem to its complete resolution.

14. A problem display device for displaying problems that occur during the production and service process of a product, the problem display device comprising: a memory having one or more instruction sequences stored therein; as well as A processor coupled to the memory, wherein the processor is configured to enable the question display method according to any one of claims 1 to 13 to be executed when executing the one or more instruction sequences. 15 . A non-transitory computer-readable storage medium, comprising one or more instruction sequences, which, when executed by one or more processors, cause the question display method of any one of claims 1 to 13 to be executed.

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