Intelligent passenger service system
By designing a smart passenger service system, the smart digital base, intelligent information interaction terminal and system integration module are integrated, and the existing urban rail transit system is solved, and the convenience of passenger information consultation and intelligent station operation are realized, and service efficiency and passenger satisfaction are improved.
Patent Information
- Application Number
- CN202411767774.7
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-12-04
- Publication Date
- 2025-02-25
AI Technical Summary
The existing urban rail transit system lacks a unified smart passenger service system, resulting in limitations in ticket processing, information provision, travel guidance, etc., which cannot meet the smart operation of the station and the diversified passenger needs.
A smart passenger service system is designed, including a smart digital base, an intelligent information interaction terminal, a data docking port integration unit and a system integration module. Through the interface layout module, an information index module, a service integration module and an audio and video call module, the integration of system functions and the convenience of passenger services are achieved.
Through data docking and system integration, the convenience of passenger information consultation and the intelligence of station operations are achieved, the multiple job needs of staff are reduced, service efficiency and passenger satisfaction are improved, and emergency protection measures are provided to ensure passenger safety.
Smart Images
Figure CN119521166A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of urban rail transit, and in particular to an intelligent passenger service system. Background Art
[0002] With the acceleration of urbanization and the improvement of people's living standards, the passenger flow of urban rail transit continues to increase. Traditional passenger services mainly rely on station staff to provide manual services to passengers in semi-automatic manual service booths. Therefore, there are certain limitations in comprehensive ticket processing, information provision, travel guidance, and the convenience of passenger self-service.
[0003] In addition, urban rail transit currently does not have a proprietary system for passenger services. For example, the ticket processing section belongs to the automatic ticket vending and checking system, and inquiry and comprehensive services belong to operational services. The data between the systems are fragmented, and there are many service providers. It cannot meet the needs of intelligent station operations and the needs of on-site staff to reduce costs and improve efficiency by integrating multiple trades. At the same time, it cannot meet the growing and diverse needs of passengers. Summary of the invention
[0004] In view of the deficiencies in the prior art, the present invention provides an intelligent passenger service system that solves the problems raised in the above-mentioned background technology.
[0005] To achieve the above objectives, the present invention is implemented through the following technical solutions: a smart passenger service system, including a smart digital base, which is connected to an intelligent information interaction terminal, and the smart digital base is connected to a system integration module through a data docking port integration unit, and the smart digital base includes an interface layout module, an information index module, a service integration module and an audio and video call module, the interface layout module is connected to the information index module, the information index module is connected to the service integration module, and the service integration module is connected to the audio and video call module.
[0006] The present invention is further configured as follows: the system integration module includes an automatic ticket vending and checking system, a passenger information service system, a passenger flow sensing and safety monitoring system and a side door system; The automatic ticket vending and checking system is used for automated ticket processing; The passenger information service system is used to provide passenger information publishing and query services; The passenger flow sensing and safety monitoring system is used to monitor passenger flow and safety at station entrances, escalators, stairs, in front of self-service equipment, and boarding and alighting locations; The side door system is used to manage internal employees, construction workers and special ticket-exempt personnel.
[0007] The present invention is further configured as follows: the service integration module is used to obtain the functions that can be provided by the corresponding system according to the system integration module, and to construct trigger keywords of the corresponding functions, which are displayed on the intelligent information interaction terminal.
[0008] The present invention is further configured as follows: the information indexing module includes a target indexing unit and a target feedback unit, and the target indexing unit is connected to the target feedback unit.
[0009] The present invention is further configured as follows: the target index unit is used to obtain the function corresponding to the trigger keyword as the function to be used according to the trigger keyword selected by the passenger in the intelligent information interaction terminal; The target feedback unit is used to establish communication between the intelligent information interaction terminal and a system corresponding to the function to be used.
[0010] The present invention is further configured as follows: the interface layout module includes an interface template integration unit, an information update unit and a logic drafting unit, the interface template integration unit is connected to the information update unit, and the information update unit is connected to the logic drafting unit.
[0011] The present invention is further configured as follows: the interface template integration unit is used to arrange the display interface of the intelligent information interaction terminal in blocks as separate display area templates, and store a plurality of separate display area templates; The information updating unit is used to display the selected separate display area template in the display interface of the intelligent information interaction terminal, and update the information displayed in the separate display area template according to the interface information adjustment logic; The logic drafting unit is used to draft the display logic of the display information in the separate display area template as the interface information adjustment logic corresponding to the separate display area template.
[0012] The present invention is further configured as follows: the audio and video call module includes a one-key call unit, an audio and video monitoring unit, a staff positioning unit and a target response unit, the one-key call unit is connected to the audio and video monitoring unit, the audio and video monitoring unit is connected to the staff positioning unit, and the staff positioning unit is connected to the target response unit.
[0013] The present invention is further configured as follows: the one-touch call unit is used as a one-touch call button for issuing an emergency call request when pressed; The audio and video monitoring unit is used to establish an audio and video communication channel between the intelligent information interaction terminal and the customer service center when an emergency call request is received; The staff positioning unit is used to obtain the coordinates of the intelligent information interaction terminal that issued the emergency call request as the target coordinates, and obtain the coordinates of the staff within a set distance near the target coordinates, wherein the staff is a staff wearing a smart device, and the smart terminal is used to obtain the current location information and establish communication with the customer service center; The target response unit is used to send the target coordinates to the smart devices of several staff members closest to the target coordinates and initiate a help-required notification. After the staff members make a confirmed feedback based on the help-required notification, the moving route of the staff members who have made the confirmed feedback is tracked.
[0014] The present invention provides a smart passenger service system. It has the following beneficial effects: (1) The present invention realizes docking with different existing systems through a data docking port integration unit, and through the induction of system functions, establishes information interaction between personnel and the smart digital base by setting up an intelligent information interaction terminal at the station end, and establishes direct communication between personnel and different systems based on the interactive information, providing convenient conditions for personnel's information consultation.
[0015] (2) The present invention obtains the real-time location information of the staff by having the staff wear smart devices, and by deploying a one-key calling function on the intelligent information interaction terminal, it helps the personnel at the location of the intelligent information interaction terminal to call the nearest staff, thereby providing effective support for the staff's large-scale safety inspections, and has the advantages of reducing costs and improving efficiency. BRIEF DESCRIPTION OF THE DRAWINGS
[0016] Figure 1 It is a system principle block diagram of the present invention; Figure 2 It is a system principle block diagram of the interface layout module of the present invention; Figure 3 This is a system principle block diagram of the information index module of the present invention; Figure 4 The present invention is a system principle block diagram of the audio and video call module.
[0017] In the figure: 1. Smart digital base; 2. Intelligent information interaction terminal; 3. Data docking port integration unit; 4. System integration module; 401. Automatic ticket vending and checking system; 402. Passenger information service system; 403. Passenger flow sensing and safety monitoring system; 404. Side door system; 5. Interface layout module; 501. Interface template integration unit; 502. Information update unit; 503. Logic formulation unit; 6. Information index module; 601. Target index unit; 602. Target feedback unit; 7. Service integration module; 8. Audio and video call module; 801. One-key call unit; 802. Audio and video monitoring unit; 803. Staff positioning unit; 804. Target response unit. DETAILED DESCRIPTION
[0018] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the accompanying drawings in the embodiments of the present invention.
[0019] See also Figure 1-4 , the embodiment of the present invention provides the following two technical solutions: Embodiment 1 A smart passenger service system includes a smart digital base 1 composed of an interface layout module 5, an information index module 6 and a service integration module 7. The smart digital base 1 is connected to an intelligent information interaction terminal 2, wherein the intelligent information interaction terminal 2 is arranged at the station end and serves as a terminal for on-site personnel at the station end to communicate and interact with the smart digital base 1.
[0020] As a preferred solution, the smart digital base 1 is docked with the system integration module 4 through the data docking port integration unit 3, wherein the system integration module 4 includes but is not limited to an automatic ticket vending and checking system 401, a passenger information service system 402, a passenger flow sensing and safety monitoring system 403 and a side door system 404. The automatic ticket vending and checking system 401 is used for automated ticket processing, the passenger information service system 402 is used for providing passenger information release and query services, the passenger flow sensing and safety monitoring system 403 is used for passenger flow and safety monitoring at station entrances, escalators, stairs, in front of self-service equipment and at boarding and alighting locations, and the side door system 404 is used to manage internal employees, construction personnel and special ticket-exempt personnel.
[0021] As a preferred solution, in order to facilitate information consultation by on-site personnel at the station, the service integration module 7 is used to obtain the functions that the corresponding system can provide based on the system integration module 4, and construct trigger keywords for the corresponding functions, which are displayed on the intelligent information interaction terminal 2, such as the fare route query function provided by the automatic ticket vending and checking system 401, in which the fare route query is used as a trigger keyword and is displayed in the display interface of the intelligent information interaction terminal 2.
[0022] As a preferred solution, in order to ensure the convenience of information consultation for on-site personnel at the station, the interface layout module 5 includes an interface template integration unit 501, an information update unit 502 and a logic formulation unit 503. The interface template integration unit 501 is used to layout the display interface of the intelligent information interaction terminal 2 in blocks as a separate display area template, and store several separate display area templates, such as a trigger keyword display area template for displaying trigger keywords; The information updating unit 502 is used to display the selected separate display area template in the display interface of the intelligent information interaction terminal 2, and update the information displayed in the separate display area template according to the interface information adjustment logic; The interface template integration unit 501 is connected to the information update unit 502, and the information update unit 502 is connected to the logic drafting unit 503. The logic drafting unit 503 is used to draft the display logic of the display information in the separate display area template, as the interface information adjustment logic corresponding to the separate display area template. For example, for the trigger keyword display area template used to display trigger keywords, the proposed display logic is to scroll the page for several trigger keywords, and the interval scrolling time is set to 10s. After 10s, the information update unit 502 will adjust the interface scrolling of the trigger keywords displayed in the trigger keyword display area template.
[0023] As a preferred solution, in order to ensure rapid response to consultation information from on-site personnel at the station, the interface layout module 5 is connected to the information index module 6. The information index module 6 includes a target index unit 601 and a target feedback unit 602. The target index unit 601 is used to obtain the function corresponding to the trigger keyword selected by the passenger in the intelligent information interaction terminal 2 as the function to be used; The target index unit 601 is connected to the target feedback unit 602, and the target feedback unit 602 is used to establish communication between the intelligent information interaction terminal 2 and the system corresponding to the function to be used.
[0024] In this embodiment, targeted and extensive ride-related services are provided to on-site personnel at the station end, and the existing system is effectively utilized to provide more convenient ride-related services to on-site personnel at the station end.
[0025] Embodiment 2 As an improvement of the previous embodiment, the present embodiment is a smart passenger service system, which further includes an audio and video call module 8. The audio and video call module 8 includes a one-key call unit 801, an audio and video monitoring unit 802, a staff positioning unit 803 and a target response unit 804. The one-key call unit 801 is used as a one-key call button for issuing an emergency call request when squeezed. The one-key call unit 801 is connected to the audio and video monitoring unit 802. The audio and video monitoring unit 802 is used to establish an audio and video communication channel between the intelligent information interaction terminal 2 and the customer service center when receiving an emergency call request. The audio and video monitoring unit 802 is connected to the staff positioning unit 803. The staff positioning unit 803 is used to obtain the coordinates of the intelligent information interaction terminal 2 that issued the emergency call request as the target coordinates, and obtain the coordinates of the staff within a set distance near the target coordinates, where the staff is a staff wearing a smart device. The smart terminal is used to obtain the current location information and establish communication with the customer service center. The staff positioning unit 803 is connected to the target response unit 804. The target response unit 804 is used to send the target coordinates to the smart devices of several staff members closest to the target coordinates, and initiate a help demand notification. After the staff makes a confirmed feedback based on the help demand notification, the moving route of the staff who has confirmed the feedback is tracked.
[0026] The advantage of the second embodiment over the first embodiment is that it also has emergency protection measures, and establishes effective response measures for on-site staff and the intelligent information interaction terminal 2 that issues emergency call requests, providing effective protection for passengers' safe riding.
[0027] The method of using the above-mentioned intelligent passenger service system specifically includes: S1. Obtain online connection ports of different existing ride systems, construct a data docking port integration unit 3, so that the smart digital base 1 can communicate with the corresponding existing ride system through the corresponding connection port in the data docking port integration unit 3, and record the existing ride system in the system integration module 4; S2, the display interface of the intelligent information interaction terminal 2 is divided into blocks and arranged as separate display area templates, and several separate display area templates are stored in the interface template integration unit 501, the selected separate display area template is displayed in the display interface of the intelligent information interaction terminal 2, and the information updating unit 502 updates the information displayed in the separate display area template according to the interface information adjustment logic, wherein the interface information adjustment logic is stored in the logic drafting unit 503, and the display logic of the information displayed in the separate display area template is pre-drafted in the logic drafting unit 503 as the interface information adjustment logic corresponding to the separate display area template; S3, the service integration module 7 is used to obtain the functions that can be provided by the corresponding system according to the system integration module 4, and construct the trigger keywords of the corresponding functions, and display them in the corresponding separate display area module in the intelligent information interaction terminal 2; S4. According to the trigger keyword selected by the passenger in the intelligent information interaction terminal 2, the target index unit 601 obtains the function corresponding to the trigger keyword as the function to be used, and establishes communication between the intelligent information interaction terminal 2 and the system corresponding to the function to be used through the target feedback unit 602; S5. When the one-touch call button in the intelligent information interaction terminal 2 is squeezed, the one-touch call unit 801 issues an emergency call request. When the audio and video monitoring unit 802 receives the emergency call request, it establishes an audio and video communication channel between the intelligent information interaction terminal 2 and the customer service center, and obtains the coordinates of the intelligent information interaction terminal 2 that issued the emergency call request as the target coordinates. The staff positioning unit 803 obtains the coordinates of the staff within a set distance near the target coordinates, where the staff is a staff wearing a smart device. The smart terminal is used to obtain the current location information and establish communication with the customer service center. The target response unit 804 sends the target coordinates to the smart devices of several staff members closest to the target coordinates, and initiates a help-demand notification. After the staff makes a confirmed feedback based on the help-demand notification, the moving route of the staff who has given the confirmed feedback is tracked.
[0028] It should be noted that, in this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device.
[0029] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.
Claims
1. An intelligent passenger service system, characterized in that: The invention comprises a smart digital base (1), wherein the smart digital base (1) is docked with an intelligent information interaction terminal (2), and the smart digital base (1) is docked with a system integration module (4) via a data docking port integration unit (3), wherein the smart digital base (1) comprises an interface layout module (5), an information index module (6), a service integration module (7) and an audio and video call module (8), wherein the interface layout module (5) is docked with the information index module (6), the information index module (6) is docked with the service integration module (7), and the service integration module (7) is docked with the audio and video call module (8).
2. The intelligent passenger service system according to claim 1, characterized in that: The system integration module (4) includes an automatic ticket vending and checking system (401), a passenger information service system (402), a passenger flow sensing and safety monitoring system (403) and a side door system (404); The automatic ticket vending and checking system (401) is used for automated ticket processing; The passenger information service system (402) is used to provide passenger information publishing and query services; The passenger flow sensing and safety monitoring system (403) is used to monitor passenger flow and safety at station entrances, escalators, stairs, in front of self-service equipment, and boarding and alighting locations; The side door system (404) is used to manage internal employees, construction workers and special ticket-free personnel.
3. The intelligent passenger service system according to claim 2, characterized in that: The service integration module (7) is used to obtain the functions that can be provided by the corresponding system according to the system integration module (4), and to construct trigger keywords for the corresponding functions, which are displayed on the intelligent information interaction terminal (2).
4. The intelligent passenger service system according to claim 1, characterized in that: The information indexing module (6) comprises a target indexing unit (601) and a target feedback unit (602), and the target indexing unit (601) is connected to the target feedback unit (602).
5. The intelligent passenger service system according to claim 4, characterized in that: The target index unit (601) is used to obtain, according to the trigger keyword selected by the passenger in the intelligent information interaction terminal (2), the function corresponding to the trigger keyword as the function to be used; The target feedback unit (602) is used to establish communication between the intelligent information interaction terminal (2) and a system corresponding to the function to be used.
6. The intelligent passenger service system according to claim 1, characterized in that: The interface layout module (5) comprises an interface template integration unit (501), an information update unit (502) and a logic drafting unit (503); the interface template integration unit (501) is connected to the information update unit (502), and the information update unit (502) is connected to the logic drafting unit (503).
7. The intelligent passenger service system according to claim 6, characterized in that: The interface template integration unit (501) is used to arrange the display interface of the intelligent information interaction terminal (2) in blocks as separate display area templates, and to store a plurality of separate display area templates; The information updating unit (502) is used to display the selected separate display area template in the display interface of the intelligent information interaction terminal (2), and to update the information displayed in the separate display area template according to the interface information adjustment logic; The logic drafting unit (503) is used to draft the display logic of the display information in the separate display area template as the interface information adjustment logic corresponding to the separate display area template.
8. The intelligent passenger service system according to claim 1, characterized in that: The audio and video call module (8) comprises a one-touch call unit (801), an audio and video monitoring unit (802), a staff positioning unit (803) and a target response unit (804); the one-touch call unit (801) is connected to the audio and video monitoring unit (802); the audio and video monitoring unit (802) is connected to the staff positioning unit (803); and the staff positioning unit (803) is connected to the target response unit (804).
9. The intelligent passenger service system according to claim 8, characterized in that: The one-touch call unit (801) is used as a one-touch call button for issuing an emergency call request when pressed; The audio and video monitoring unit (802) is used to establish an audio and video communication channel between the intelligent information interaction terminal (2) and the customer service center when an emergency call request is received; The staff positioning unit (803) is used to obtain the coordinates of the intelligent information interaction terminal (2) that issued the emergency call request as the target coordinates, and obtain the coordinates of the staff within a set distance near the target coordinates, wherein the staff is a staff wearing an intelligent device, and the intelligent terminal is used to obtain current location information and establish communication with the customer service center; The target response unit (804) is used to send the target coordinates to the smart devices of several staff members closest to the target coordinates, and initiate a help request notification. After the staff members make a confirmed feedback according to the help request notification, the moving route of the staff members who have made the confirmed feedback is tracked.