Test driving management method, device and equipment and storage medium

Abstract

The invention discloses a test driving management method, device and equipment and a storage medium, relates to the technical field of automobile sales services, and discloses a test driving management method comprising the following steps: obtaining a use demand of a test driving user for a vehicle; selecting a target test driving route from preset test driving routes based on the use demand, wherein the preset test driving routes are obtained after user portraying based on historical test driving reports; and arranging the test driving user to perform vehicle test driving based on the target test driving route. Namely, the target test driving route meeting the use requirement is selected from the preset driving route, then the personalized test driving service is provided, and then the test driving user is arranged to perform vehicle test driving according to the target test driving route, so that the test driving user can feel the daily driving experience after the vehicle is purchased in the test driving process, and the user experience is improved. Since the preset test driving route can provide the most conforming target test driving route for different use requirements, the test driving satisfaction degree of the test driving user is improved.

Description

Technical Field

[0001] The present application relates to the field of automobile sales service technology, and in particular to a test drive management method, device, equipment and storage medium. Background Art

[0002] As the number of models and styles increases, the number of test drive cars and exhibition cars also increases, and the number of test drive users of test drive vehicles also increases.

[0003] In order to enable test drive users to quickly and specifically learn about the vehicles they wish to test drive, when test drive users test drive the vehicles, store staff usually follow the vehicles to explain and collect test drive user opinions. After the test drive users complete the test drive, the test drive opinions are recorded in the store's management platform to generate a test drive report. However, currently, after collecting test drive reports from test drive users, they usually provide manufacturers with feedback on vehicle performance, control, etc., to help manufacturers discover and improve deficiencies in their products, but fail to optimize the quality of service to customers based on test drive reports.

[0004] The above contents are only used to assist in understanding the technical solution of the present application and do not constitute an admission that the above contents are prior art. Summary of the invention

[0005] The main purpose of this application is to provide a test drive management method, aiming to solve the technical problem that the service quality to customers cannot be optimized based on the test drive report.

[0006] To achieve the above objectives, the present application proposes a test drive management method, the method comprising:

[0007] Obtain the test drive users' requirements for vehicle use;

[0008] Selecting a target test drive route from preset test drive routes based on the usage requirements, wherein the preset test drive routes are obtained after user profiling based on historical test drive reports;

[0009] The test drive user is arranged to test drive a vehicle based on the target test drive route.

[0010] In one embodiment, the step of selecting a target test drive route from preset test drive routes based on the usage requirement includes:

[0011] identifying the daily driving scenario of the test drive user from the usage requirements;

[0012] A target test drive route that meets the daily driving scenario is selected from preset test drive routes.

[0013] In one embodiment, after the step of identifying the daily driving scenario of the test drive user from the usage requirements, the step further includes:

[0014] If there is no target test drive route that meets the daily driving scenario in the preset test drive routes, querying a route set that meets the daily driving scenario within the range of the preset test drive electronic fence;

[0015] Simulating a theoretical test drive process for each driving route in the route set;

[0016] Judging the safety of the corresponding test drive route according to the theoretical test drive process;

[0017] The safest driving route is set as a target test drive route that meets the daily driving scenario.

[0018] In one embodiment, the step of obtaining a preset test drive route includes:

[0019] Read the test drive data of the historical test drive user on the historical test drive route from the historical driving report;

[0020] Extracting the driving style characteristics, driving environment characteristics and user behavior characteristics of the historical test drive user from the test drive data;

[0021] Based on the driving style characteristics, the driving environment characteristics and the user behavior characteristics, user profiling is performed on the historical test drive users to determine the test drive needs of different historical test drive users;

[0022] The test drive requirement is bound to the corresponding historical test drive route to obtain a preset driving route.

[0023] In one embodiment, after the step of reading the test drive data of the historical test drive user on the historical test drive route from the historical driving report, the step further includes:

[0024] Analyzing the feedback information of the historical test drive users on the test drive vehicle according to the test drive data;

[0025] Predicting after-sales problems existing in the corresponding model of the test-driven vehicle according to the feedback information;

[0026] Simulate the user inquiry process based on the after-sales question to obtain guidance words for answering the after-sales question;

[0027] Based on the guidance words, improve the after-sales service of the corresponding model of the test drive vehicle.

[0028] In one embodiment, the step of reading the test drive data of the historical test drive user on the historical test drive route from the historical driving report includes:

[0029] Identify the vehicle models that have been test driven from historical driving reports;

[0030] Read the test drive data of historical test drive users of different vehicle models on historical test drive routes.

[0031] In addition, to achieve the above-mentioned purpose, the present application also proposes a test drive management device, which includes:

[0032] An acquisition module is used to obtain the test drive user's requirements for the vehicle;

[0033] A selection module, configured to select a target test drive route from preset test drive routes based on the usage requirements, wherein the preset test drive routes are obtained after user profiling based on historical test drive reports;

[0034] The test drive module is used to arrange the test drive user to test drive the vehicle based on the target test drive route.

[0035] In addition, to achieve the above-mentioned purpose, the present application also proposes a test drive management device, which includes: a memory, a processor, and a computer program stored in the memory and executable on the processor, and the computer program is configured to implement the steps of the test drive management method described above.

[0036] In addition, to achieve the above-mentioned purpose, the present application also proposes a storage medium, which is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by a processor, the steps of the test drive management method described above are implemented.

[0037] In addition, to achieve the above-mentioned purpose, the present application also provides a computer program product, which includes a computer program, and when the computer program is executed by a processor, the steps of the test drive management method described above are implemented.

[0038] One or more technical solutions proposed in this application have at least the following technical effects:

[0039] Before the test drive user takes a test drive, the user's requirements for the vehicle are first obtained, and then a target test drive route that meets the requirements is selected from the preset driving routes, so that the test drive route meets the test drive user's requirements. The test drive user is then arranged to test drive the vehicle according to the target test drive route, so that the test drive user can experience the daily driving experience after purchasing the vehicle during the test drive. Since the preset test drive route is obtained by simulating the historical test drive report, the preset test drive route can provide the most suitable target test drive route for different usage requirements, thereby improving the test drive user's test drive satisfaction. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0041] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, for ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative labor.

[0042] Figure 1 A flowchart of the first embodiment of the test drive management method of this application is provided;

[0043] Figure 2 A flowchart diagram of the second embodiment of the test drive management method of this application;

[0044] Figure 3 A flowchart of the third embodiment of the test drive management method of this application is provided;

[0045] Figure 4 This is a schematic diagram of the module structure of the test drive management device according to an embodiment of the present application;

[0046] Figure 5 This is a schematic diagram of the device structure of the hardware operating environment involved in the test drive management method in the embodiment of the present application.

[0047] The realization of the purpose, functional features and advantages of this application will be further explained in conjunction with embodiments and with reference to the accompanying drawings. DETAILED DESCRIPTION

[0048] It should be understood that the specific embodiments described herein are only used to explain the technical solutions of the present application and are not used to limit the present application.

[0049] In order to better understand the technical solution of the present application, a detailed description will be given below in conjunction with the accompanying drawings and specific implementation methods.

[0050] The main solution of the embodiment of the present application is: after the test drive management platform obtains the test drive user's requirements for vehicle usage; based on the usage requirements, a target test drive route is selected from preset test drive routes, and the preset test drive route is obtained after user profiling based on historical test drive reports; and then the test drive user is arranged to test drive the vehicle based on the target test drive route.

[0051] In this embodiment, for ease of description, the following description is made with the test drive management platform as the execution entity.

[0052] In order to enable test drive users to quickly and specifically learn about the vehicles they wish to test drive, store staff usually explain the vehicles to test drive users and collect test drive opinions from test drive users. After the test drive users complete the test drive, the test drive opinions are recorded in the store's management platform to generate a test drive report. However, after collecting test drive reports from test drive users, they usually provide manufacturers with feedback on vehicle performance, control, etc. to help manufacturers discover and improve deficiencies in their products, but fail to optimize the quality of service to customers based on test drive reports.

[0053] The present application provides a solution, which first obtains the test drive user's vehicle usage requirements before the test drive user takes a test drive, and then selects a target test drive route that meets the usage requirements from the preset driving routes, so that the test drive route meets the test drive user's usage requirements, and then arranges the test drive user to test drive the vehicle according to the target test drive route, so that the test drive user can experience the daily driving experience after purchasing the vehicle during the test drive process. Since the preset test drive route is obtained by simulating historical test drive reports, the preset test drive route can provide the most suitable target test drive route for different usage requirements, thereby improving the test drive user's test drive satisfaction.

[0054] It should be noted that the execution subject of this embodiment can be a computing service device with data processing, network communication and program running functions, such as a tablet computer, a personal computer, a mobile phone, etc., or an electronic device capable of realizing the above functions, a test drive management platform, etc. The following takes the test drive management platform as an example to illustrate this embodiment and the following embodiments.

[0055] Based on this, the present application embodiment provides a test drive management method, referring to Figure 1 , Figure 1 This is a flow chart of the first embodiment of the test drive management method of the present application.

[0056] In this embodiment, the test drive management method includes steps S10 to S30:

[0057] Step S10, obtaining the test drive user's requirements for the vehicle;

[0058] It should be noted that the usage requirements may be the test drive user's daily car use scenarios, driving preferences, and driving styles. Among them, driving styles may include aggressive driving and smooth driving. Driving preferences may be the functions and navigation habits that the test drive user frequently uses during driving. Daily car use scenarios may be daily driving environments, such as nighttime city driving, driving on dirt roads, frequent driving on highways, and frequent driving on congested roads.

[0059] It is understandable that in order to provide test drive users with test drive routes for their daily use of the vehicle and ensure the safety of test drive users during the test drive process, it is necessary to obtain the test drive users' vehicle usage requirements, so as to determine the test drive users' daily vehicle usage scenarios, driving preferences and driving styles based on the usage requirements, so as to facilitate the subsequent arrangement of test drive routes that meet the usage requirements and are safe for the test drive users.

[0060] Step S20, selecting a target test drive route from preset test drive routes based on the usage requirements, wherein the preset test drive routes are obtained after user profiling based on historical test drive reports;

[0061] It should be noted that the preset test drive routes may include test drive routes of various road conditions, such as congested road conditions, high-speed road conditions, complex road conditions, road conditions that allow aggressive driving, and long road conditions for road repairs, etc. The target test drive route may be a route selected from the preset test drive routes that meets the user requirements and can be tested safely.

[0062] It is understandable that in order for stores to better manage test drive vehicles and provide higher test drive services for test drive users, it is necessary to determine in advance the preset test drive routes corresponding to various driving scenarios based on historical test drive reports. When a test drive user needs to test drive, the test drive route can be quickly determined according to usage needs, and the selectable test drive routes can be determined in advance, which can also ensure the safety of test drive users when test driving vehicles.

[0063] It is understandable that although a test drive can enable the test drive user to quickly understand the various functions of the vehicle, some test drive routes do not conform to the test drive user's daily vehicle usage scenarios, which will result in the test drive user being unable to experience the use effects of various functions in the vehicle during daily vehicle use. Through step S20, the target test drive route can be flexibly selected according to the test drive user's daily driving scenarios, thereby providing the test drive user with personalized test drive services and improving the test drive user's test drive experience.

[0064] Step S30: arranging the test drive user to test drive the vehicle based on the target test drive route.

[0065] It is understandable that the target test drive route is the test drive route that best meets the test drive users' needs while ensuring safety. Allowing test drive users to test drive on the target test drive route can enable test drive users to quickly understand the performance characteristics of the test drive vehicle in daily use during the test drive, thereby improving test drive users' satisfaction with the test drive.

[0066] It is understandable that since the target test drive route is the driving scene or riding scene that the test drive user is most familiar with, the test drive data collected during the test drive user's test drive process also has a higher reference significance and can provide effective suggestions for subsequent vehicle upgrades.

[0067] The present embodiment provides a test drive management method, which first obtains the test drive user's vehicle usage requirements before the test drive user takes a test drive, then selects a target test drive route that meets the usage requirements from the preset driving routes, so that the test drive route meets the test drive user's usage requirements, and then arranges the test drive user to test drive the vehicle according to the target test drive route, so that the test drive user can experience the daily driving experience after purchasing the vehicle during the test drive process. Since the preset test drive route is obtained by simulating historical test drive reports, the preset test drive route can provide the most suitable target test drive route for different usage requirements, thereby improving the test drive user's test drive satisfaction.

[0068] Based on the first embodiment of the present application, in the second embodiment of the present application, the same or similar contents as those in the above-mentioned embodiment 1 can refer to the above introduction, and will not be repeated later. Figure 2 , step S20 includes steps S01 to S02:

[0069] Step S01, identifying the daily driving scenario of the test drive user from the usage requirements;

[0070] It is understandable that since the usage requirements include the test drive user's daily car usage scenarios, driving preferences and driving style, etc., the test drive user's daily car usage scenarios can be identified from the usage requirements, and based on the test drive user's driving preferences and driving style, the daily driving scenarios that meet the test drive user's driving habits can be determined, so that when selecting a test drive route later, the selected target test drive route can more accurately meet the test drive user's car usage habits.

[0071] It is understandable that the driving safety of two drivers with different driving habits on the same road and under the same road conditions is different. In order to ensure the test drive safety of the test drive user and the safety of other vehicle drivers on the test drive route, it is necessary to determine the test drive user's daily driving scenario based on the test drive user's daily car use scenario combined with the test drive user's driving preferences and driving style, so as to ensure the safety of the subsequent selection of the target test drive route.

[0072] Step S02: selecting a target test drive route that meets the daily driving scenario from preset test drive routes.

[0073] It is understandable that in order for the test drive route of the test drive user to meet the daily driving scenarios of the test drive user and ensure the test drive safety of the test drive user, it is necessary to select a test drive route that meets the daily car use scenarios, and select the route with the highest test drive safety from the selected test drive routes according to the test drive user's driving preferences and driving style as the target test drive route, so as to flexibly provide personalized test drive services to the test drive user according to the user's usage needs while ensuring the safety of the test drive, so as to improve the test drive experience of the test drive user.

[0074] Optionally, since different test drive users may have different usage requirements, and there may be routes that do not meet the usage requirements in the preset test drive routes selected according to the historical test drive reports, in order to allow the test drive users to experience daily driving scenarios during the test drive, the following may be further included after step S20:

[0075] If there is no target test drive route that meets the daily driving scenario in the preset test drive routes, querying a route set that meets the daily driving scenario within the range of the preset test drive electronic fence;

[0076] Simulating a theoretical test drive process for each driving route in the route set;

[0077] Judging the safety of the corresponding test drive route according to the theoretical test drive process;

[0078] The safest driving route is set as a target test drive route that meets the daily driving scenario.

[0079] It should be noted that the preset test drive electronic fence can be a circular or irregular polygonal electronic fence with the center of the store as the longitude and latitude coordinates. The preset test drive electronic fence can limit the test drive range of the test drive vehicle to improve the management efficiency of the test drive vehicle. The theoretical test drive process can be a test drive process of simulated test drive users on various routes. Safety can include the safety of normal driving on the road and the impact of other vehicles on the road on the test drive vehicle.

[0080] It is understandable that when there is no target driving route that meets the daily driving scenarios in the preset test drive routes, it is necessary to re-plan a test drive route for the test drive user within the range of the preset test drive electronic fence. In order to ensure that the re-planned test drive route can meet the test drive user's usage needs while ensuring the user's test drive safety, therefore, after querying the route set that meets the daily driving scenarios from the preset test drive electronic fence, it is necessary to simulate the test drive process of the test drive user on each driving route in the route set to obtain a theoretical test drive process. By analyzing the theoretical test drive process, the safety of the test drive user's test drive on different test drive routes is determined, and the safest driving route is set as the target test drive route that meets the daily driving scenarios.

[0081] Based on the first and second embodiments of the present application, in the third embodiment of the present application, the same or similar contents as those in the above embodiments can be referred to the above introduction, and will not be described in detail later. Figure 3 The step of obtaining a preset test drive route includes steps S1 to S4:

[0082] Step S1, reading the test drive data of the historical test drive user on the historical test drive route from the historical driving report;

[0083] Step S2, extracting the driving style characteristics, driving environment characteristics and user behavior characteristics of the historical test drive user from the test drive data;

[0084] Step S3, based on the driving style characteristics, the driving environment characteristics and the user behavior characteristics, user profiling is performed on the historical test drive users to determine the test drive requirements of different historical test drive users;

[0085] Step S4, binding the test drive demand with the corresponding historical test drive route to obtain a preset driving route.

[0086] It should be noted that the historical driving report may include the feedback information of the historical test drive users on the test drive vehicle, the test drive information of the historical test drive users, and the information of the historical test drive users. User portraits can be obtained by collecting various information about users, and then collating and analyzing them to describe and predict the user's behavior patterns and preferences. Test drive requirements can be the usage requirements obtained by historical test drive users before the test drive.

[0087] It is understandable that after each test drive user completes the test drive of the vehicle, a test drive report will be generated based on the test drive user's test drive data, and the test drive report will be stored. After a preset time, the stored test drive report (historical test drive report) will be retrieved. After reading the historical test drive report, different styles of test drive routes can be specified according to the historical test drive report, and different test drive routes can be bound to corresponding test drive requirements, so as to facilitate the selection of the target test drive route according to the test drive user's usage request.

[0088] It is understandable that since the safety and stability of the corresponding test drive user when driving the vehicle can be inferred based on the driving style characteristics and user behavior characteristics, in order to ensure the safety of the test drive on each test drive route, when specifying the preset test drive route, it is necessary to judge in advance the safety and stability of the historical test drive users when test driving the vehicle on the corresponding test drive route based on the driving style and user behavior of the historical test drive users, so as to determine the test drive requirements suitable for the test drive route based on the safety and stability, and thus ensure the safety of the test drive users.

[0089] In specific implementation, after obtaining the test drive data of the test drive user, remove the outliers, missing value processing, data type conversion, etc. in the test drive data; standardize or normalize the test drive data: ensure that indicators of different scales can be compared fairly; extract meaningful features such as driving style characteristics (aggressive driving, smooth driving, etc.); driving environment characteristics (city driving, high-speed driving, night driving, etc.); user behavior characteristics (preference settings, function usage frequency, navigation habits, etc.) from the processed data; then use statistical analysis or machine learning algorithms to analyze driving behavior, and machine learning algorithms can be cluster analysis, decision trees, random forests, neural networks, etc.; build a prediction model to identify driving patterns and potential risks; apply natural language processing (NLP) to analyze user feedback texts; and then build a user portrait based on the analysis results, where the user portrait includes but is not limited to basic information: age, gender, occupation, etc.; driving preferences: driving style, most commonly used functions, preferred routes, etc.; behavioral tendencies: whether to tend to use automatic driving assistance, vehicle maintenance habits, etc. Then determine the test drive needs corresponding to each test drive route based on the user portrait.

[0090] Furthermore, step S1 further includes:

[0091] Identify the vehicle models that have been test driven from historical driving reports;

[0092] Read the test drive data of historical test drive users of different vehicle models on historical test drive routes.

[0093] It is understandable that since the historical driving report may include driving reports of multiple vehicle models, and different models of vehicles can adapt to different scenarios, in order to accurately select the target test drive route according to the vehicle model that needs to be test driven, when setting the preset test drive route, it is necessary to determine the safety of the test drive based on the vehicle model.

[0094] Optionally, after step S1, the following steps are included:

[0095] Analyzing the feedback information of the historical test drive users on the test drive vehicle according to the test drive data;

[0096] Predicting after-sales problems of the corresponding model of the test drive vehicle according to the feedback information;

[0097] Simulating a user inquiry process based on the after-sales question to obtain guidance words for answering the after-sales question;

[0098] Based on the guidance words, improve the after-sales service of the corresponding model of the test drive vehicle.

[0099] It is understandable that since the test drive data contains the opinions of test drive users on the test drive vehicles after test driving the vehicles, the test drive data can also be regarded as market research. Therefore, based on the test drive data, the possible problems of the corresponding model of the test drive vehicle can be analyzed, and by simulating the process of solving the problem, when the staff encounters corresponding after-sales problems in the future, they can provide efficient after-sales service based on the guidance obtained from the simulation.

[0100] In the specific implementation, we regularly review the test drive reports, identify common problems and positive feedback, analyze customer preferences for different models, and summarize their satisfaction with certain features. We adjust the sales language appropriately according to customer feedback, and communicate more effectively to emphasize the advantages of the vehicle and avoid shortcomings. For recurring problems, we provide targeted training for sales staff so that they can better explain or demonstrate these features. We use the information in the test drive reports to predict possible after-sales problems and prepare solutions in advance. For users who have already bought a car, we can use the information collected during the test drive to provide more considerate after-sales service.

[0101] It should be noted that the above examples are only used to understand the present application and do not constitute a limitation on the test drive management method of the present application. More simple transformations based on this technical concept are all within the scope of protection of the present application.

[0102] This application also provides a test drive management device, please refer to Figure 4 , the test drive management device comprises:

[0103] An acquisition module 10 is used to acquire the test drive user's requirements for the vehicle;

[0104] A selection module 20, configured to select a target test drive route from preset test drive routes based on the usage requirements, wherein the preset test drive routes are obtained after user profiling based on historical test drive reports;

[0105] The test drive module 30 is used to arrange the test drive user to test drive the vehicle based on the target test drive route.

[0106] Optionally, the selection module 20 is further used to identify the daily driving scenario of the test drive user from the usage requirements; and select a target test drive route that meets the daily driving scenario from preset test drive routes.

[0107] Optionally, the selection module 20 is also used to query a route set that meets the daily driving scenario within the range of a preset test drive electronic fence if there is no target test drive route that meets the daily driving scenario in the preset test drive routes; simulate a theoretical test drive process for each driving route in the route set; judge the safety of the corresponding test drive route based on the theoretical test drive process; and set the safest driving route as the target test drive route that meets the daily driving scenario.

[0108] Optionally, the selection module 20 is further used to read the test drive data of historical test drive users on historical test drive routes from historical driving reports; extract the driving style characteristics, driving environment characteristics and user behavior characteristics of the historical test drive users from the test drive data; based on the driving style characteristics, the driving environment characteristics and the user behavior characteristics, perform user profiling for the historical test drive users, and determine the test drive requirements of different historical test drive users; bind the test drive requirements with the corresponding historical test drive routes to obtain a preset driving route.

[0109] Optionally, the selection module 20 is also used to analyze the feedback information of the historical test drive users on the test drive vehicle based on the test drive data; predict after-sales problems of the corresponding model of the test drive vehicle based on the feedback information; simulate the user inquiry process based on the after-sales problems to obtain guidance words for answering the after-sales questions; and improve the after-sales service of the corresponding model of the test drive vehicle based on the guidance words.

[0110] Optionally, the selection module 20 is further used to identify the vehicle models that have been test driven from the historical driving reports; and read the test drive data of the historical test drive users of different vehicle models on the historical test drive routes.

[0111] The test drive management device provided by the present application adopts the test drive management method in the above embodiment, which can solve the technical problem that the service quality to customers cannot be optimized according to the test drive report. Compared with the prior art, the beneficial effects of the test drive management device provided by the present application are the same as the beneficial effects of the test drive management method provided by the above embodiment, and the other technical features in the test drive management device are the same as the features disclosed in the above embodiment method, which will not be repeated here.

[0112] The present application provides a test drive management device, which includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor can execute the test drive management method in the above-mentioned embodiment one.

[0113] Reference below Figure 5, which shows a schematic diagram of the structure of a test drive management device suitable for implementing an embodiment of the present application. The test drive management device in the embodiment of the present application may include but is not limited to mobile terminals such as mobile phones, laptop computers, digital broadcast receivers, PDAs (Personal Digital Assistants), PADs (Portable Application Descriptions), PMPs (Portable Media Players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Figure 5 The test drive management device shown is merely an example and should not bring any limitation to the functions and scope of use of the embodiments of the present application.

[0114] like Figure 5 As shown, the test drive management device may include a processing device 1001 (e.g., a central processing unit, a graphics processor, etc.), which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM: Read Only Memory) 1002 or a program loaded from a storage device 1003 to a random access memory (RAM: Random Access Memory) 1004. In RAM1004, various programs and data required for the operation of the test drive management device are also stored. The processing device 1001, ROM1002, and RAM1004 are connected to each other through a bus 1005. An input / output (I / O) interface 1006 is also connected to the bus. Generally, the following systems can be connected to the I / O interface 1006: an input device 1007 including, for example, a touch screen, a touch pad, a keyboard, a mouse, an image sensor, a microphone, an accelerometer, a gyroscope, etc.; an output device 1008 including, for example, a liquid crystal display (LCD: Liquid Crystal Display), a speaker, a vibrator, etc.; a storage device 1003 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1009. The communication device 1009 may allow the test drive management device to communicate wirelessly or wired with other devices to exchange data. Although the test drive management device with various systems is shown in the figure, it should be understood that it is not required to implement or have all the systems shown. More or fewer systems may be implemented or have alternatively.

[0115] In particular, according to the embodiments disclosed in the present application, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present application include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device, or installed from a storage device 1003, or installed from a ROM 1002. When the computer program is executed by the processing device 1001, the above-mentioned functions defined in the method of the embodiment disclosed in the present application are executed.

[0116] The test drive management device provided by the present application adopts the test drive management method in the above embodiment, which can solve the technical problem that the service quality to customers cannot be optimized according to the test drive report. Compared with the prior art, the beneficial effects of the test drive management device provided by the present application are the same as the beneficial effects of the test drive management method provided by the above embodiment, and the other technical features in the test drive management device are the same as the features disclosed in the method of the previous embodiment, which will not be repeated here.

[0117] It should be understood that the various parts disclosed in this application can be implemented by hardware, software, firmware or a combination thereof. In the description of the above embodiments, specific features, structures, materials or characteristics can be combined in any one or more embodiments or examples in a suitable manner.

[0118] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any person skilled in the art who is familiar with the present technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.

[0119] The present application provides a computer-readable storage medium having computer-readable program instructions (ie, computer programs) stored thereon, and the computer-readable program instructions are used to execute the test drive management method in the above-mentioned embodiment.

[0120] The computer-readable storage medium provided in the present application may be, for example, a USB flash drive, but is not limited to electrical, magnetic, optical, electromagnetic, infrared, or semiconductor systems, systems or devices, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this embodiment, the computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, system or device. The program code contained on the computer-readable storage medium may be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (Radio Frequency), etc., or any suitable combination of the above.

[0121] The computer-readable storage medium may be included in the test drive management device; or may exist independently without being assembled into the test drive management device.

[0122] The above-mentioned computer-readable storage medium carries one or more programs. When the above-mentioned one or more programs are executed by the test drive management device, the test drive management device: obtains the test drive user's usage requirements for the vehicle; selects a target test drive route from preset test drive routes based on the usage requirements, and the preset test drive route is obtained after user profiling based on historical test drive reports; and arranges the test drive user to test drive the vehicle based on the target test drive route.

[0123] Computer program code for performing the operations of the present application may be written in one or more programming languages ​​or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0124] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present application. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0125] The modules involved in the embodiments described in this application may be implemented by software or hardware, wherein the name of the module does not constitute a limitation on the unit itself in some cases.

[0126] The readable storage medium provided in this application is a computer-readable storage medium, which stores computer-readable program instructions (i.e., computer programs) for executing the above-mentioned test drive management method, and can solve the technical problem that the service quality to customers cannot be optimized according to the test drive report. Compared with the prior art, the beneficial effects of the computer-readable storage medium provided in this application are the same as the beneficial effects of the test drive management method provided in the above-mentioned embodiment, and will not be repeated here.

[0127] The present application also provides a computer program product, including a computer program, which implements the steps of the test drive management method as described above when executed by a processor.

[0128] The computer program product provided by the present application can solve the technical problem that the service quality to customers cannot be optimized based on the test drive report. Compared with the prior art, the beneficial effects of the computer program product provided by the present application are the same as the beneficial effects of the test drive management method provided by the above embodiment, which will not be elaborated here.

[0129] The above descriptions are only some embodiments of the present application, and are not intended to limit the patent scope of the present application. All equivalent structural changes made using the contents of the present application specification and drawings under the technical concept of the present application, or direct / indirect applications in other related technical fields are included in the patent protection scope of the present application.

Claims

1. A test drive management method, characterized in that: The method includes: Obtain the test drive users' requirements for vehicle use; Selecting a target test drive route from preset test drive routes based on the usage requirements, wherein the preset test drive routes are obtained after user profiling based on historical test drive reports; The test drive user is arranged to test drive a vehicle based on the target test drive route.

2. The method according to claim 1, characterized in that The step of selecting a target test drive route from preset test drive routes based on the usage requirement includes: identifying the daily driving scenario of the test drive user from the usage requirements; A target test drive route that meets the daily driving scenario is selected from preset test drive routes.

3. The method according to claim 2, characterized in that After the step of identifying the daily driving scene of the test drive user from the usage requirements, the method further includes: If there is no target test drive route that meets the daily driving scenario in the preset test drive routes, querying a route set that meets the daily driving scenario within the range of the preset test drive electronic fence; Simulating a theoretical test drive process for each driving route in the route set; Judging the safety of the corresponding test drive route according to the theoretical test drive process; The safest driving route is set as a target test drive route that meets the daily driving scenario.

4. The method according to claim 1, characterized in that The step of obtaining a preset test drive route includes: Read the test drive data of the historical test drive user on the historical test drive route from the historical driving report; Extracting the driving style characteristics, driving environment characteristics and user behavior characteristics of the historical test drive user from the test drive data; Based on the driving style characteristics, the driving environment characteristics and the user behavior characteristics, user profiling is performed on the historical test drive users to determine the test drive needs of different historical test drive users; The test drive requirement is bound to the corresponding historical test drive route to obtain a preset driving route.

5. The method according to claim 4, characterized in that After the step of reading the test drive data of the historical test drive user on the historical test drive route from the historical driving report, the following step is further included: Analyzing the feedback information of the historical test drive users on the test drive vehicle according to the test drive data; Predicting after-sales problems existing in the corresponding model of the test-driven vehicle according to the feedback information; Simulate the user inquiry process based on the after-sales question to obtain guidance words for answering the after-sales question; Based on the guidance words, improve the after-sales service of the corresponding model of the test drive vehicle.

6. The method according to claim 4, characterized in that The step of reading the test drive data of the historical test drive user on the historical test drive route from the historical driving report comprises: Identify the vehicle models that have been test driven from historical driving reports; Read the test drive data of historical test drive users of different vehicle models on historical test drive routes.

7. A test drive management device, characterized in that: The device comprises: An acquisition module is used to obtain the test drive user's requirements for the vehicle; A selection module, configured to select a target test drive route from preset test drive routes based on the usage requirements, wherein the preset test drive routes are obtained after user profiling based on historical test drive reports; The test drive module is used to arrange the test drive user to test drive the vehicle based on the target test drive route.

8. A test drive management device, characterized in that: The device comprises: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program is configured to implement the steps of the test drive management method according to any one of claims 1 to 6.

9. A storage medium, characterized in that: The storage medium is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by a processor, the steps of the test drive management method according to any one of claims 1 to 6 are implemented.

10. A computer program product, characterized in that The computer program product comprises a computer program, and when the computer program is executed by a processor, the steps of the test drive management method according to any one of claims 1 to 6 are implemented.

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