Maintenance craftsman distribution method and system based on communication platform

Abstract

The invention provides a maintenance craftsman allocation method and system based on a communication platform, and relates to the technical field of Internet craftsman allocation. User order information and craftsman information are collected, and correlation analysis is performed on craftsman order completion time and craftsman order completion quantity; generating a craftsman order time recommendation index for reflecting the craftsman order completion time and the good degree of stability, performing correlation analysis on the craftsman order completion quantity and the craftsman order total quantity, and generating a craftsman order success rate for reflecting the craftsman order completion success probability; meanwhile, correlation analysis is carried out on the order quantity of the craftsmen and the average order completion time of the craftsmen, craftsmen workloads used for reflecting the current maintenance workloads of the craftsmen are generated, and after comprehensive analysis, craftsmen comprehensive recommendation indexes used for reflecting the recommendation indexes of the craftsmen are generated; the craftsmen are displayed and recommended according to the comprehensive craftsmen recommendation index, and the effective communication rate between the user and the craftsmen is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of Internet craftsman allocation, and in particular to a maintenance craftsman allocation method and system based on a communication platform. Background Art

[0002] In modern home and commercial environments, the demand for home appliance repair services is increasing. Traditional methods of allocating home appliance repair craftsmen mainly rely on telephone appointments or manual allocation in offline stores. This method is not only inefficient, but also prone to information asymmetry and poor communication, resulting in low customer satisfaction. With the development of Internet technology and mobile communication platforms, methods of allocating home appliance repair craftsmen based on communication platforms are gradually emerging.

[0003] However, most of the current allocation platforms recommend allocations based on the craftsmen's evaluation. This allocation method is too simplistic and one-sided, resulting in the failure to determine orders after communication between craftsmen and users due to the craftsmen's available working hours, the distance between the craftsmen and the users, and the actual workload. This increases ineffective communication between users and craftsmen, greatly wasting the time of both users and craftsmen.

[0004] The above information disclosed in this Background section is only for enhancement of understanding of the background of the present disclosure and therefore it may contain information that does not constitute the prior art that is already known to one of ordinary skill in the art. Summary of the invention

[0005] The object of the present invention is to provide a maintenance craftsman allocation method and system based on a communication platform to solve the problems raised in the above background technology.

[0006] To achieve the above object, the present invention provides the following technical solutions:

[0007] A maintenance craftsman allocation method based on a communication platform, the specific steps comprising:

[0008] S1. Obtain user order information, which includes the user's GPS location, required maintenance type, and user matching time;

[0009] S2. Collect the information of the craftsmen and number the craftsmen. The information of the craftsmen includes the repair type of the craftsmen, the GPS location of the craftsmen, the matching time of the craftsmen, the time when the craftsmen’s orders are completed, the number of orders completed by the craftsmen, the total number of orders placed by the craftsmen, and the number of orders placed by the craftsmen;

[0010] S3. Match the repair type of the craftsman with the required repair type, and match the user matching time with the craftsman matching time;

[0011] S4. Perform a correlation analysis on the craftsman order completion time and the craftsman order completion volume to generate the craftsman average order completion time and the craftsman order completion time stability. The craftsman order completion time stability is used to reflect the stability of the craftsman order completion time. Perform a correlation analysis on the craftsman order completion time stability and the craftsman order completion time to generate a craftsman order time recommendation index. The craftsman order time recommendation index is used to reflect the goodness of the craftsman order completion time and stability.

[0012] S5. Perform a correlation analysis on the completed orders of the craftsmen and the total orders of the craftsmen to generate a craftsman order success rate, which is used to reflect the probability of successful order completion of the craftsmen;

[0013] S6. Perform a correlation analysis on the order volume and the average order completion time of the craftsman to generate the craftsman workload, where the craftsman workload is used to reflect the current maintenance workload of the craftsman;

[0014] S7. Perform correlation analysis on the craftsman workload, craftsman order success rate, and craftsman order time recommendation index to generate the craftsman comprehensive recommendation index GZT i , Craftsman Comprehensive Recommendation Index GZT i Used to reflect the recommended index of craftsmen;

[0015] S8. GZT, the comprehensive recommendation index of craftsmen i They are displayed in descending order for users to choose.

[0016] Furthermore, the user's GPS location is determined by mobile phone GPS positioning, the required maintenance type is the category of equipment that the user needs to repair, and the user matching time is the time when the user can perform maintenance.

[0017] Furthermore, the craftsman repair type is the category of equipment that the craftsman can repair, the craftsman GPS location is determined by the mobile phone GPS positioning, the craftsman matching time is the time when the craftsman can perform repairs, and the craftsman order completion time is the time when the craftsman can complete the repair. is the time required for the i-th craftsman to complete the j-th repair order, in hours, and the number of orders completed by the craftsman N i is the total number of orders completed by the i-th craftsman, and the total number of orders of the craftsman M i is the total number of orders placed by the i-th craftsman, who carries out orders K i The number of uncompleted orders currently held by the craftsman.

[0018] Furthermore, in S3, the craftsman's maintenance type and the required maintenance type are matched, the user's matching time and the craftsman's matching time are matched, and craftsmen whose maintenance types include the user's required maintenance type are screened out, and craftsmen whose user's matching time and the craftsman's matching time have overlapping time points are further screened out.

[0019] Furthermore, the order completion time of the craftsmen And the number of orders completed by the craftsman N i Perform correlation analysis to generate the average order completion time of craftsmen The formula is:

[0020]

[0021] Among them, the average order completion time of craftsmen It is used to reflect the average completion time of the order of the i-th craftsman;

[0022] Average order completion time for craftsmen Craftsman order completion time Perform correlation analysis to generate the craftsman order completion time stability D i , the formula based on is:

[0023]

[0024] Stability of craftsman order completion time D i It is used to reflect the stability of the order completion time of the i-th craftsman;

[0025] Stability of craftsman order completion time D i and craftsman order completion time Conduct correlation analysis to generate the craftsman order time recommendation index GDS i , the formula based on is:

[0026]

[0027] Among them, the craftsman order time recommendation index GNS i It is used to reflect the completion time and stability of the order of the i-th craftsman, and α is the weight factor of the craftsman's maintenance time.

[0028] Furthermore, the number of orders completed by the craftsman N i Total orders from craftsmen M i Perform correlation analysis to generate the craftsman order success rate γ i , the formula based on is:

[0029]

[0030] Craftsman order success rate γi Used to reflect the probability of successful order completion of the i-th craftsman.

[0031] Furthermore, the order quantity K of the craftsmen is i and average order completion time of craftsmen Perform correlation analysis to generate the craftsman workload L i , the formula based on is:

[0032]

[0033] Among them, t i is the working time of the i-th craftsman in a working day, which is manually input by the craftsman. The craftsman’s workload L i Used to reflect the current maintenance workload of the i-th craftsman.

[0034] Furthermore, for the craftsman workload L i , craftsman order success rate γ i , Craftsman Order Time Recommendation Index GDS i Conduct correlation analysis to generate the craftsman comprehensive recommendation index GZT i , the formula based on is:

[0035]

[0036] Among them, the craftsman comprehensive recommendation index GZT i It is used to reflect the recommendation index of the i-th craftsman for the current order. S is the distance between the craftsman and the user, which is determined by the distance between the user's GPS location and the craftsman's GPS location. β is the weight factor of the repair success rate. δ is the weight factor of the craftsman's workload. α+β+δ=1.

[0037] The present invention also provides a maintenance craftsman allocation system based on a communication platform, which is used to execute a maintenance craftsman allocation method based on a communication platform, comprising:

[0038] Order information acquisition module, used to obtain user order information;

[0039] The craftsman information collection module is used to collect craftsman information and number the craftsmen;

[0040] A matching module is used to match the repair type of the craftsman with the required repair type, and to match the user matching time with the craftsman matching time;

[0041] The time analysis module is used to perform correlation analysis on the craftsman order completion time and the craftsman order completion volume, generate the craftsman average order completion time, generate the craftsman order completion time stability, perform correlation analysis on the craftsman order completion time stability and the craftsman order completion time, and generate the craftsman order time recommendation index;

[0042] The success rate analysis module is used to perform correlation analysis on the completion volume of craftsman orders and the total number of craftsman orders, and generate the craftsman order success rate;

[0043] The workload analysis module is used to perform correlation analysis on the order volume and average order completion time of the craftsmen to generate the workload of the craftsmen;

[0044] The comprehensive analysis module is used to conduct correlation analysis on the craftsman's workload, the craftsman's order success rate, and the craftsman's order time recommendation index to generate a comprehensive recommendation index for the craftsman;

[0045] The output module is used to arrange and display the comprehensive recommendation index of craftsmen in order from large to small, so that users can choose the corresponding craftsmen to communicate and confirm the order.

[0046] Compared with the prior art, the present invention has the following beneficial effects:

[0047] The present invention collects user order information and craftsman information, first matches the time and maintenance type of the craftsman with that of the user, and then performs a correlation analysis on the craftsman's order completion time and the craftsman's order completion volume, to generate a craftsman order time recommendation index that reflects the craftsman's order completion time and the degree of stability, and performs a correlation analysis on the craftsman's order completion volume and the total number of craftsman orders, to generate a craftsman order success rate that reflects the probability of successful order completion of the craftsman, and also performs a correlation analysis on the craftsman's order volume and the craftsman's average order completion time, to generate a craftsman workload that reflects the craftsman's current maintenance workload, and after comprehensive analysis, generates a craftsman comprehensive recommendation index that reflects the craftsman's recommendation index, and displays and recommends craftsmen according to the size of the craftsman's comprehensive recommendation index, thereby improving the effective communication rate between users and craftsmen. BRIEF DESCRIPTION OF THE DRAWINGS

[0048] Figure 1 It is a schematic diagram of the overall method flow of the present invention. DETAILED DESCRIPTION

[0049] In order to make the objectives, technical solutions and advantages of the present invention more clearly understood, the present invention is further described in detail below in conjunction with specific embodiments.

[0050] It should be noted that, unless otherwise defined, the technical terms or scientific terms used in the present invention should be understood by people with ordinary skills in the field to which the present invention belongs. The words "first", "second" and similar words used in the present invention do not indicate any order, quantity or importance, but are only used to distinguish different components. "Include" or "comprise" and similar words mean that the elements or objects appearing before the word include the elements or objects listed after the word and their equivalents, without excluding other elements or objects. "Connect" or "connected" and similar words are not limited to physical or mechanical connections, but may include electrical connections, whether direct or indirect. "Up", "down", "left", "right" and the like are only used to indicate relative positional relationships. When the absolute position of the described object changes, the relative positional relationship may also change accordingly.

[0051] Example:

[0052] See also Figure 1 , the present invention provides a technical solution:

[0053] A method for allocating maintenance craftsmen based on a communication platform. For craftsmen with a large number of historical maintenance orders, such as craftsmen with more than 20 orders, the platform often uses user ratings to determine the recommendation ranking when recommending. This allocation method is too single and one-sided, resulting in the failure to determine the order after the communication between the craftsman and the user due to the craftsman's available working time, the distance between the craftsman and the user, and the actual workload, which increases the ineffective communication between the user and the craftsman and greatly wastes the time of the user and the craftsman. In order to reduce the ineffective communication between the user and the craftsman, the present invention analyzes the craftsman by comprehensively analyzing the craftsman's workload, the craftsman's order success rate, and the craftsman's order time to determine the recommendation index. The specific steps include:

[0054] Step 1: Obtain user order information, which includes the user's GPS location, required maintenance type, and user matching time;

[0055] The user's GPS location is determined by mobile phone GPS positioning, the required maintenance type is the category of equipment that the user needs to repair, and the user matching time is the time when the user can perform maintenance.

[0056] Step 2: Collect the craftsman information and number the craftsmen. The craftsman information includes the craftsman's maintenance type, the craftsman's GPS location, the craftsman's matching time, the craftsman's order completion time, the craftsman's order completion volume, the craftsman's total order volume, and the craftsman's order volume.

[0057] The craftsman repair type is the category of equipment that the craftsman can repair. The craftsman GPS location is determined by the mobile phone GPS location. The craftsman matching time is the time when the craftsman can perform repairs. The craftsman order completion time is the time required for the i-th craftsman to complete the j-th repair order, in hours, and the number of orders completed by the craftsman N i is the total number of orders completed by the i-th craftsman, and the total number of orders of the craftsman M i is the total number of orders placed by the i-th craftsman, who carries out orders K i The number of uncompleted orders currently held by the craftsman.

[0058] Step 3: Match the repair type of the craftsman with the required repair type, and match the user matching time with the craftsman matching time;

[0059] In S3, the craftsman's maintenance type and the required maintenance type are matched, the user's matching time and the craftsman's matching time are matched, and the craftsmen whose maintenance types include the maintenance types required by the user are screened out, and the craftsmen whose user's matching time and the craftsman's matching time overlap are further screened out. The craftsmen whose maintenance types and maintenance times match the user are screened out, and then evaluated and analyzed, and the recommended rankings of these craftsmen are output, so as to improve the effective communication rate between users and craftsmen.

[0060] Step 4: Perform a correlation analysis on the craftsman order completion time and the craftsman order completion volume to generate the craftsman average order completion time and the craftsman order completion time stability. The craftsman order completion time stability is used to reflect the stability of the craftsman's order completion time. Perform a correlation analysis on the craftsman order completion time stability and the craftsman order completion time to generate a craftsman order time recommendation index. The craftsman order time recommendation index is used to reflect the degree of stability of the craftsman's order completion time.

[0061] Order completion time for craftsmen And the number of orders completed by the craftsman N i Perform correlation analysis to generate the average order completion time of craftsmen The formula is:

[0062]

[0063] Among them, the average order completion time of craftsmen It is used to reflect the average completion time of the order of the i-th craftsman;

[0064] Average order completion time for craftsmen Craftsman order completion time Perform correlation analysis to generate the craftsman order completion time stability D i, the formula based on is:

[0065]

[0066] Stability of craftsman order completion time D i It is used to reflect the stability of the order completion time of the i-th craftsman;

[0067] Stability of craftsman order completion time D i and craftsman order completion time Conduct correlation analysis to generate the craftsman order time recommendation index GDS i , the formula based on is:

[0068]

[0069] Among them, the craftsman order time recommendation index GDS i It is used to reflect the completion time and stability of the i-th craftsman's order. α is the craftsman's maintenance time weight factor. Among them, the craftsman's order time recommendation index GDS i The larger the value, the better the craftsman's completion time and stability for the repair order.

[0070] Step 5: Perform a correlation analysis on the completed orders of the craftsmen and the total orders of the craftsmen to generate the craftsmen order success rate. The craftsmen order success rate is used to reflect the probability of successful order completion of the craftsmen.

[0071] Number of orders completed by craftsmen N i Total orders from craftsmen M i Perform correlation analysis to generate the craftsman order success rate γ i , the formula based on is:

[0072]

[0073] Craftsman order success rate γ i It is used to reflect the probability of successful completion of the order of the i-th craftsman, the craftsman order success rate γ i It represents the repair success rate of the craftsman generated by comprehensive analysis of the craftsman's historical orders. The larger the value, the higher the craftsman recommendation index.

[0074] Step 6: Perform a correlation analysis on the order volume and the average order completion time of the craftsman to generate the craftsman workload, which is used to reflect the current maintenance workload of the craftsman;

[0075] Order quantity K to the craftsman i and average order completion time of craftsmen Perform correlation analysis to generate the craftsman workload L i , the formula based on is:

[0076]

[0077] Among them, t i is the working time of the i-th craftsman in a working day, which is manually input by the craftsman. The craftsman’s workload L i It is used to reflect the current maintenance workload of the i-th craftsman. The craftsman workload L i The larger the value is, the more maintenance workload the craftsman currently has, and the craftsman is not recommended.

[0078] Step 7: Conduct correlation analysis on the craftsman workload, craftsman order success rate, and craftsman order time recommendation index to generate the craftsman comprehensive recommendation index GZT i , Craftsman Comprehensive Recommendation Index GZT i Used to reflect the recommended index of craftsmen;

[0079] Workload for craftsmen L i , craftsman order success rate γ i , Craftsman Order Time Recommendation Index GDS i Conduct correlation analysis to generate the craftsman comprehensive recommendation index GZT i , the formula based on is:

[0080]

[0081] Among them, the craftsman comprehensive recommendation index GZT i It is used to reflect the recommendation index of the i-th craftsman for the current order. S is the distance between the craftsman and the user, which is determined by the distance between the user's GPS location and the craftsman's GPS location. β is the weight factor of the repair success rate, and δ is the weight factor of the craftsman's workload, α+β+δ=1. The values ​​of α, β, and δ are determined by the amount of repair orders required by the current user. If the amount of repair orders required exceeds 3 times the number of craftsmen, then in order to improve efficiency, α and δ are both greater than β; if the amount of repair orders required does not exceed 3 times the number of craftsmen, then in order to improve the order completion rate, β is greater than α and δ.

[0082] Step 8: GZT, the comprehensive recommendation index of the craftsman i They are arranged and displayed in order from large to small, for users to choose, communicate with the corresponding craftsman and confirm the order.

[0083] The present invention also provides a maintenance craftsman allocation system based on a communication platform, which is used to execute a maintenance craftsman allocation method based on a communication platform, comprising:

[0084] Order information acquisition module, used to obtain user order information;

[0085] The craftsman information collection module is used to collect craftsman information and number the craftsmen;

[0086] A matching module is used to match the repair type of the craftsman with the required repair type, and to match the user matching time with the craftsman matching time;

[0087] The time analysis module is used to perform correlation analysis on the craftsman order completion time and the craftsman order completion volume, generate the craftsman average order completion time, generate the craftsman order completion time stability, perform correlation analysis on the craftsman order completion time stability and the craftsman order completion time, and generate the craftsman order time recommendation index;

[0088] The success rate analysis module is used to perform correlation analysis on the completion volume of craftsman orders and the total number of craftsman orders, and generate the craftsman order success rate;

[0089] The workload analysis module is used to perform correlation analysis on the order volume and average order completion time of the craftsmen to generate the workload of the craftsmen;

[0090] The comprehensive analysis module is used to conduct correlation analysis on the craftsman's workload, the craftsman's order success rate, and the craftsman's order time recommendation index to generate a comprehensive recommendation index for the craftsman;

[0091] The output module is used to arrange and display the comprehensive recommendation index of craftsmen in order from large to small, so that users can choose the corresponding craftsmen to communicate and confirm the order.

[0092] The above formulas are all dimensionless and numerical calculations. The formula is a formula for the most recent real situation obtained by collecting a large amount of data and performing software simulation. The preset parameters in the formula are set by technicians in this field according to actual conditions.

[0093] The above embodiments may be implemented in whole or in part by software, hardware, firmware or any other combination thereof. When implemented using software, the above embodiments may be implemented in whole or in part in the form of a computer program product. Those skilled in the art may appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein may be implemented by electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed by hardware or software methods depends on the specific application and design constraints of the technical solution.

[0094] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, and may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0095] The above description is only a specific implementation manner of the present application, but the protection scope of the present application is not limited thereto. Any technician familiar with the technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application.

Claims

1. A maintenance craftsman allocation method based on a communication platform, characterized in that: The specific steps include: S1. Obtain user order information, which includes the user's GPS location, required maintenance type, and user matching time; S2. Collect the information of the craftsmen and number the craftsmen. The information of the craftsmen includes the repair type of the craftsmen, the GPS location of the craftsmen, the matching time of the craftsmen, the time when the craftsmen’s orders are completed, the number of orders completed by the craftsmen, the total number of orders placed by the craftsmen, and the number of orders placed by the craftsmen; S3. Match the repair type of the craftsman with the required repair type, and match the user matching time with the craftsman matching time; S4. Perform a correlation analysis on the craftsman order completion time and the craftsman order completion volume to generate the craftsman average order completion time and the craftsman order completion time stability. The craftsman order completion time stability is used to reflect the stability of the craftsman order completion time. Perform a correlation analysis on the craftsman order completion time stability and the craftsman order completion time to generate a craftsman order time recommendation index. The craftsman order time recommendation index is used to reflect the goodness of the craftsman order completion time and stability. S5. Perform a correlation analysis on the completed orders of the craftsmen and the total orders of the craftsmen to generate a craftsman order success rate, which is used to reflect the probability of successful order completion of the craftsmen; S6. Perform a correlation analysis on the order volume and the average order completion time of the craftsman to generate the craftsman workload, where the craftsman workload is used to reflect the current maintenance workload of the craftsman; S7. Perform correlation analysis on the craftsman workload, craftsman order success rate, and craftsman order time recommendation index to generate the craftsman comprehensive recommendation index GZT i , Craftsman Comprehensive Recommendation Index GZT i Used to reflect the recommended index of craftsmen; S8. GZT, the comprehensive recommendation index of craftsmen i They are displayed in descending order for users to choose.

2. A maintenance craftsman allocation method based on a communication platform according to claim 1, characterized in that: The user's GPS location is determined by mobile phone GPS positioning, the required maintenance type is the category of equipment that the user needs to repair, and the user matching time is the time when the user can perform maintenance.

3. A maintenance craftsman allocation method based on a communication platform according to claim 1, characterized in that: The craftsman repair type is the category of equipment that the craftsman can repair. The craftsman GPS location is determined by the mobile phone GPS location. The craftsman matching time is the time when the craftsman can perform repairs. The craftsman order completion time is the time required for the i-th craftsman to complete the j-th repair order, in hours, and the number of orders completed by the craftsman N i is the total number of orders completed by the i-th craftsman, and the total number of orders of the craftsman M i is the total number of orders placed by the i-th craftsman, who carries out orders K i The number of uncompleted orders currently held by the craftsman.

4. The maintenance craftsman allocation method based on a communication platform according to claim 1, characterized in that: In S3, the craftsman's maintenance type and the required maintenance type are matched, the user's matching time and the craftsman's matching time are matched, and the craftsmen whose maintenance types include the user's required maintenance type are screened out, and further the craftsmen whose user's matching time and the craftsman's matching time have overlapping time points are screened out.

5. The maintenance craftsman allocation method based on a communication platform according to claim 3, characterized in that: Order completion time for craftsmen And the number of orders completed by the craftsman N i Perform correlation analysis to generate the average order completion time of craftsmen The formula is: Among them, the average order completion time of craftsmen It is used to reflect the average completion time of the order of the i-th craftsman; Average order completion time for craftsmen Craftsman order completion time Perform correlation analysis to generate the craftsman order completion time stability D i , the formula based on is: Stability of craftsman order completion time D i It is used to reflect the stability of the order completion time of the i-th craftsman; Stability of craftsman order completion time D i and craftsman order completion time Conduct correlation analysis to generate the craftsman order time recommendation index GDS i , the formula based on is: Among them, the craftsman order time recommendation index GDS i It is used to reflect the completion time and stability of the order of the i-th craftsman, and α is the weight factor of the craftsman's maintenance time.

6. A maintenance craftsman allocation method based on a communication platform according to claim 5, characterized in that: Number of orders completed by craftsmen N i Total orders from craftsmen M i Perform correlation analysis to generate the craftsman order success rate γ i , the formula based on is: Craftsman order success rate γ i Used to reflect the probability of successful order completion of the i-th craftsman.

7. A maintenance craftsman allocation method based on a communication platform according to claim 6, characterized in that: Order quantity K to the craftsman i and average order completion time of craftsmen Perform correlation analysis to generate the craftsman workload L i , the formula based on is: Among them, t i is the working time of the i-th craftsman in a working day, which is manually input by the craftsman. The craftsman’s workload L i Used to reflect the current maintenance workload of the i-th craftsman.

8. A maintenance craftsman allocation method based on a communication platform according to claim 7, characterized in that: Workload for craftsmen L i , craftsman order success rate γ i , Craftsman Order Time Recommendation Index GDS i Conduct correlation analysis to generate the craftsman comprehensive recommendation index GZT i , the formula based on is: Among them, the craftsman comprehensive recommendation index GZT i It is used to reflect the recommendation index of the i-th craftsman for the current order. S is the distance between the craftsman and the user, which is determined by the distance between the user's GPS location and the craftsman's GPS location. β is the weight factor of the repair success rate. δ is the weight factor of the craftsman's workload. α+β+δ=1.

9. A maintenance craftsman allocation system based on a communication platform, used to execute the maintenance craftsman allocation method based on a communication platform as claimed in claim 1, characterized in that: include: Order information acquisition module, used to obtain user order information; The craftsman information collection module is used to collect craftsman information and number the craftsmen; A matching module is used to match the repair type of the craftsman with the required repair type, and to match the user matching time with the craftsman matching time; The time analysis module is used to perform correlation analysis on the craftsman order completion time and the craftsman order completion volume, generate the craftsman average order completion time, generate the craftsman order completion time stability, perform correlation analysis on the craftsman order completion time stability and the craftsman order completion time, and generate the craftsman order time recommendation index; The success rate analysis module is used to perform correlation analysis on the completion volume of craftsman orders and the total number of craftsman orders, and generate the craftsman order success rate; The workload analysis module is used to perform correlation analysis on the order volume and average order completion time of the craftsmen to generate the workload of the craftsmen; The comprehensive analysis module is used to conduct correlation analysis on the craftsman's workload, the craftsman's order success rate, and the craftsman's order time recommendation index to generate a comprehensive recommendation index for the craftsman; The output module is used to arrange and display the comprehensive recommendation index of craftsmen in order from large to small, so that users can choose the corresponding craftsmen to communicate and confirm the order.

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