Risk event assessment method, electronic equipment and storage medium

Abstract

The embodiment of the invention discloses a risk event assessment method, electronic equipment and a storage medium. The method comprises: obtaining event elements of a risk event, the risk event being an event having a service risk and / or a problem risk generated in a process of performing an electric power service for a target object, the service risk being a risk generated by performing the electric power service for the target object, and the problem risk being a risk generated by performing the electric power service for the target object; the problem risk is the risk of an event problem described by the target object, and the event element is the element associated with the event description content of the risk event; determining a target risk value of the risk event according to the event elements; and determining a risk event assessment result of the risk event according to the target risk value. According to the technical scheme of the embodiment of the invention, the accuracy of risk event assessment is improved.

Description

Technical Field

[0001] Embodiments of the present invention relate to the technical field of event assessment, and in particular to a risk event assessment method, electronic device, and storage medium. Background Art

[0002] Risk event assessment plays an important role in improving service levels and customer satisfaction.

[0003] At present, risk event assessment is usually carried out manually. However, with the gradual increase in the personalized needs of objects, the use of the above-mentioned method to assess risk events is prone to misjudgment, which needs to be solved urgently. Summary of the invention

[0004] The embodiments of the present invention provide a risk event assessment method, an electronic device and a storage medium, which improve the accuracy of risk event assessment.

[0005] According to one aspect of the present invention, a risk event assessment method is provided, which may include: obtaining event elements of a risk event, wherein a risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to a target object, a service risk is a risk generated by providing electricity services to a target object, a problem risk is a risk possessed by an event problem described by the target object, and an event element is an element associated with an event description content of the risk event; determining a target risk value of the risk event based on the event elements; and determining a risk event assessment result of the risk event based on the target risk value.

[0006] According to another aspect of the present invention, an electronic device is provided, which may include: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor so that the risk event assessment method provided by any embodiment of the present invention is implemented when the at least one processor executes the computer program.

[0007] According to another aspect of the present invention, a computer-readable storage medium is provided, on which computer instructions are stored, and the computer instructions are used to enable a processor to implement the risk event assessment method provided by any embodiment of the present invention when executed.

[0008] The technical solution of the embodiment of the present invention can achieve the acquisition of event elements for determining the target risk value by acquiring the event elements of the risk event, wherein the risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to the target object, the service risk is the risk generated by providing electricity services to the target object, the problem risk is the risk of the event problem described by the target object, and the event element is an element associated with the event description content of the risk event; according to the event element, the target risk value of the risk event is determined, and the target risk value for evaluating the risk event can be determined; according to the target risk value, the risk event evaluation result of the risk event is determined to achieve the evaluation of the risk event. The above technical solution can achieve the automatic determination of the risk event evaluation result according to the determined risk value, avoid the occurrence of misjudgment caused by manual risk event evaluation, and improve the accuracy of risk event evaluation.

[0009] It should be understood that the contents described in this section are not intended to identify the key or important features of the embodiments of the present invention, nor are they intended to limit the scope of the present invention. Other features of the present invention will become easily understood through the following description. BRIEF DESCRIPTION OF THE DRAWINGS

[0010] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following briefly introduces the drawings required for use in the description of the embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0011] Figure 1 is a flow chart of a risk event assessment method provided according to an embodiment of the present invention;

[0012] Figure 2 is a flow chart of another risk event assessment method provided according to an embodiment of the present invention;

[0013] Figure 3 is a flow chart of another risk event assessment method provided according to an embodiment of the present invention;

[0014] Figure 4 is a flow chart of another risk event assessment method provided according to an embodiment of the present invention;

[0015] Figure 5 is a flowchart of an optional example of another risk event assessment method provided in an embodiment of the present invention;

[0016] Figure 6 is a structural block diagram of a risk event assessment device provided according to an embodiment of the present invention;

[0017] Figure 7 It is a schematic diagram of the structure of an electronic device for implementing the risk event assessment method according to an embodiment of the present invention. DETAILED DESCRIPTION

[0018] In order to enable those skilled in the art to better understand the scheme of the present invention, the technical scheme in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0019] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. The situations of "target", "original", etc. are similar and will not be repeated here. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0020] Before introducing the embodiments of the present invention, the implementation process of the scheme currently used for risk event assessment and the reasons why the problem of misjudgment is prone to occur are illustrated to better understand why the scheme proposed in the embodiments of the present invention can improve the accuracy of risk event assessment.

[0021] For example, currently, risk event assessment is usually conducted manually. However, with the gradual increase in personalized needs of the subject, the use of manual methods to conduct risk event assessments will easily lead to misjudgment of risk event assessments due to manual misjudgment of risk types and coefficients or lack of experience in risk resolution; and the use of manual methods to conduct risk event assessments relies on manual work experience to judge the type and degree of risk, lacks scientific algorithms, data support, and reference standards, which makes it easier to misjudge risk event assessments, resulting in delayed and improper risk handling, and even missing the best time, which is easy to cause frequent object demands and risk escalation and other problems.

[0022] In view of this, the embodiment of the present invention realizes automatic determination of risk event assessment results according to the determined risk value, avoids the occurrence of misjudgment caused by manual risk event assessment, and improves the accuracy of risk event assessment. This will be explained in detail below.

[0023] Figure 1 1 is a flow chart of a risk event assessment method provided in an embodiment of the present invention. This embodiment is applicable to risk event assessment. The method can be executed by a risk event assessment device provided in an embodiment of the present invention, which can be implemented by software and / or hardware, and can be integrated in an electronic device, which can be various user terminals or servers.

[0024] See also Figure 1 The method of the embodiment of the present invention specifically includes the following steps:

[0025] S110. Obtain event elements of a risk event, wherein a risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to a target object, a service risk is a risk generated by providing electricity services to a target object, a problem risk is a risk possessed by an event problem described by the target object, and an event element is an element associated with the event description content of the risk event.

[0026] Among them, the target object is the object for which the power service will generate a risk event. The event description content is the description content of the risk event. The event element can be understood as the element of the risk event that can characterize the characteristics of the risk event. The event problem is the problem described by the target object that causes the risk event; the event problem may include power outages in low temperature weather, power outages during the Spring Festival, sudden increases in electricity consumption and electricity charges, power outages during the flood season, business expansion registration, peak summer power outages and low voltage, power grid construction, electricity bill collection, new energy business, power supply and use safety, and electricity price policy.

[0027] It should be noted that the target object may have service needs in terms of electricity. For example, listening to the target object's description of electricity problems, answering the target object's electricity problems, and solving the target object's electricity problems can all be regarded as electricity services for the target object. Events generated in the process of providing electricity services to the target object can be regarded as risk events. For example, listening to the target object's description of electricity problems can be regarded as a risk event. Due to untimely answers to the target object's electricity problems or the inability to answer the target object's problems, etc., it may lead to frequent demands or complaints from the target object, etc., which are risks caused by providing electricity services to the target object. This shows that the risk event has service risks. Due to the inability to solve the event problems, etc., there may be safety risks such as damage to power equipment or fire, etc., which means that the risk event has problem risks.

[0028] In the embodiment of the present invention, for example, the event description content may be processed by feature extraction or network model, etc. to obtain event elements; it should be noted that the event elements may be directly extracted from the event description content, or may be obtained by converting the event description content. In the embodiment of the present invention, the method for obtaining the event elements of the risk event is not specifically limited.

[0029] S120. Determine the target risk value of the risk event based on the event factors.

[0030] Among them, the target risk value can be understood as a numerical value that quantifies the risk size of a risk event, that is, the larger the target risk value, the greater the risk of the risk event.

[0031] In the embodiment of the present invention, for example, the risk values ​​corresponding to the event elements can be determined, and the target risk value of the risk event can be determined according to the risk values ​​corresponding to the event elements. In the embodiment of the present invention, the method of determining the target risk value of the risk event according to the event elements is not specifically limited.

[0032] S130. Determine a risk event assessment result of the risk event according to the target risk value.

[0033] Among them, the risk event assessment result is the result obtained by evaluating the risk event; the risk event assessment result may, for example, include at least one of the target risk value, risk level, implementation time limit, response caliber, control measures and precautions.

[0034] In the embodiment of the present invention, for example, the target risk value may be used as the risk event assessment result of the risk event; for another example, the risk level may be determined according to the target risk value, and the risk event assessment result of the risk event may be determined according to the risk level; for another example, the risk event assessment result of the risk event may be determined according to the target risk value and the event element; etc. In the embodiment of the present invention, the method of determining the risk event assessment result of the risk event according to the target risk value is not specifically limited.

[0035] The technical solution of the embodiment of the present invention can achieve the acquisition of event elements for determining the target risk value by acquiring the event elements of the risk event, wherein the risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to the target object, the service risk is the risk generated by providing electricity services to the target object, the problem risk is the risk of the event problem described by the target object, and the event element is an element associated with the event description content of the risk event; according to the event element, the target risk value of the risk event is determined, and the target risk value for evaluating the risk event can be determined; according to the target risk value, the risk event evaluation result of the risk event is determined to achieve the evaluation of the risk event. The above technical solution can achieve the automatic determination of the risk event evaluation result according to the determined risk value, avoid the occurrence of misjudgment caused by manual risk event evaluation, and improve the accuracy of risk event evaluation.

[0036] Figure 2 It is a flow chart of another risk event assessment method provided in an embodiment of the present invention. This embodiment is optimized based on the above-mentioned technical solutions. In this embodiment, optionally, according to the target risk value, the risk event assessment result of the risk event is determined, including: determining the risk level of the risk event according to the target risk value; determining the risk event assessment result of the risk event according to the risk level. Among them, the explanations of the terms that are the same or corresponding to the above-mentioned embodiments are not repeated here.

[0037] See also Figure 2 The method of this embodiment may specifically include the following steps:

[0038] S210. Obtain event elements of a risk event, wherein a risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to a target object, a service risk is a risk generated in providing electricity services to a target object, a problem risk is a risk possessed by an event problem described by the target object, and an event element is an element associated with the event description content of the risk event.

[0039] S220. Determine the target risk value of the risk event based on the event factors.

[0040] S230. Determine the risk level of the risk event according to the target risk value.

[0041] Among them, the risk level can be understood as a hierarchical description of the risk size of a risk event, that is, the higher the risk level, the greater the risk of the risk event; the risk level can be, for example, extremely large, major, large or general, etc., and the risk level can be, for example, level one, level two, level three or level four, etc., etc. In the embodiment of the present invention, there is no specific limitation on the way of dividing the risk level.

[0042] In the embodiment of the present invention, for example, referring to Table 1, the target interval in which the target risk value R is located can be determined from at least one preset interval, and the risk level corresponding to the target interval can be used as the risk level of the risk event; for another example, the target risk value can be divided by the preset value to obtain the level value, and the level value can be rounded, and the risk level corresponding to the rounded level value can be used as the risk level of the risk event; etc. In the embodiment of the present invention, the method of determining the risk level of the risk event according to the target risk value is not specifically limited.

[0043] Table 1 Correspondence between preset intervals and risk events

[0044] Preset interval Risk Level 250≤R≤300 Extra Large 180≤R＜250 major 100≤R＜180 Larger 1≤R＜100 generally

[0045] S240. Determine the risk event assessment result of the risk event based on the risk level.

[0046] In the embodiment of the present invention, for example, the risk level can be used as the risk event assessment result of the risk event; for another example, the risk event assessment result of the risk event can be determined according to the risk level and the event elements; etc. In the embodiment of the present invention, the method of determining the risk event assessment result of the risk event according to the risk level is not specifically limited.

[0047] The technical solution of the embodiment of the present invention determines the risk event assessment result of the risk event by determining the risk level according to the target risk value, so that the risk event assessment result can intuitively characterize the risk size of the risk event, thereby improving the comprehensiveness of the risk event assessment.

[0048] An optional technical solution determines the risk event assessment results of risk events according to the risk level, including: determining the implementation period of the object service risk event according to the risk level, wherein the implementation period is the period for answering event questions for the target object; determining the risk event assessment results of the risk event according to the risk level and the implementation period.

[0049] The real-time deadline can be understood as the deadline from the time when the risk event occurs to the time when the event question is answered for the target object.

[0050] In the embodiment of the present invention, for example, the implementation period can be obtained by querying a preset period table according to the risk level, and the period table can be, for example, referred to in Table 2 below; for another example, the implementation period corresponding to the risk level can be queried from a preset risk assessment library; etc. In the embodiment of the present invention, the method of determining the implementation period of the object service risk event according to the risk level is not specifically limited.

[0051] Table 2 Deadline table

[0052]

[0053] In the embodiment of the present invention, for example, the risk level and the implementation period can be used as the risk event assessment result of the risk event; for another example, the event handling method of the risk event can be determined according to the implementation period, and the risk event assessment result of the risk event can be determined according to the risk level and the event handling method; for another example, the risk event assessment result of the risk event can be determined according to the event elements, the risk level and the implementation period. In the embodiment of the present invention, the method of determining the risk event assessment result of the risk event according to the risk level and the implementation period is not specifically limited.

[0054] In the embodiment of the present invention, by determining the risk event assessment result of the risk event according to the risk level and the implementation period, the comprehensiveness of the risk event assessment can be further improved.

[0055] Figure 3 It is a flow chart of another risk event assessment method provided in an embodiment of the present invention. This embodiment is optimized based on the above-mentioned technical solutions. In this embodiment, optionally, the event element includes at least one of a time element, a first area type, a first object type, and a first problem element, the time element is the time when the risk event occurs, the first area type is the type of area associated with the event problem, the first object type is the type of object associated with the event problem, and the first problem element is the element associated with the event problem; according to the event element, the target risk value of the risk event is determined, including: determining the first risk value according to the time element; determining the second risk value according to at least one of the first area type and the first object type; determining the third risk value according to the first problem element; determining the target risk value of the risk event according to at least one of the first risk value, the second risk value, and the third risk value. Among them, the explanations of the terms that are the same or corresponding to the above-mentioned embodiments are not repeated here.

[0056] See also Figure 3 The method of this embodiment may specifically include the following steps:

[0057] S310. Obtain event elements of a risk event, wherein a risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to a target object, service risk is the risk generated in providing electricity services to a target object, problem risk is the risk possessed by the event problem described by the target object, and event elements are elements associated with the event description content of the risk event, and the event elements include at least one of a time element, a first area type, a first object type, and a first problem element. The time element is the time when the risk event occurs, the first area type is the type of area associated with the event problem, the first object type is the type of object associated with the event problem, and the first problem element is an element associated with the event problem.

[0058] Among them, the time element can be, for example, peak, flat or valley in the power field, that is, peak, flat section or valley, peak is the peak period of electricity consumption, flat section is the general period of electricity consumption, and valley is the valley period of electricity consumption. The first area type can be understood as the type of area where the event problem occurs. The first object type can be understood as the type of object that generates the event problem. The first problem element can be understood as an element that can characterize the characteristics of the event problem.

[0059] Optionally, the time element includes at least one of a peak, a high point, a flat section, and a low point; and / or, the first area type includes at least one of a village in the city, a residential area, a rural area, a commercial entity, an industrial park, and an institution; and / or, the first object type includes at least one of a resident object, a non-industrial object, a commercial object, an ordinary industrial object, and a large industrial object; and / or, the first problem element includes at least one of power outages in low temperature weather, power outages during the Spring Festival, sudden increases in electricity consumption and electricity charges, power outages during the flood season, business expansion registration, power outages during the peak summer season and low voltage, power grid construction, electricity bill collection, new energy business, power supply and use safety, and electricity price policy. The above technical solution can make the target risk value determined to better reflect the risk size of the risk event, thereby improving the accuracy of risk event assessment.

[0060] S320. Determine a first risk value according to a time factor.

[0061] The first risk value may be understood as a numerical value that quantifies the risk size of a risk event in the time dimension, that is, the larger the first risk value is, the greater the risk of the risk event in time.

[0062] In the embodiment of the present invention, for example, the first risk value may be obtained by querying a preset time table according to the time element, and the time table may be, for example, referred to in Table 3 below; for another example, the first risk value corresponding to the time element may be queried from a preset risk assessment library; etc. In the embodiment of the present invention, the method for determining the first risk value according to the time element is not specifically limited.

[0063] Table 3 Time table

[0064]

[0065]

[0066] S330: Determine a second risk value according to at least one of the first area type and the first object type.

[0067] The second risk value may be understood as a numerical value that quantifies the risk size of a risk event in terms of region type and object type, that is, the larger the second risk value is, the greater the risk of the risk event in terms of region type and object type.

[0068] In the embodiment of the present invention, for example, the second risk value may be obtained by querying a preset type table according to the first area type and the first object type. The type table may be, for example, referred to in Table 4 below; for another example, the second risk value corresponding to the first area type and the first object type may be queried from a preset risk assessment library; etc. In the embodiment of the present invention, the manner of determining the second risk value according to at least one of the first area type and the first object type is not specifically limited.

[0069] Table 4 Type table

[0070]

[0071] Exemplarily, a matrix can be made for the first area type A and the first object type Y to construct a second risk value Z = f(A, Y) function. The function f can use a matrix method to determine the second risk value Z, where A = {a1, a2, a3...a6}, a1 is an urban village, a2 is a residential area, a3 is a rural area, and so on. Y = {y1, y2, y3...y5}, where y1 is a resident object, y2 is a non-resident object, y3 is a commercial object, and so on. The value range of the second risk value Z is 1≤Z≤10, and Z is a positive integer. For example, the above Table 4 can be used as a matrix. The value of the second risk value Z in the matrix can be obtained based on previous risk event assessment experience. The larger the second risk value Z is, the greater the risk of risk events in the dimensions of the area and the object.

[0072] S340. Determine a third risk value based on the first problem element.

[0073] Among them, the third risk value can be understood as a numerical value that quantifies the risk size of the risk event in the event problem dimension, that is, the larger the third risk value, the greater the risk of the risk event in the event problem.

[0074] In the embodiment of the present invention, for example, the third risk value may be obtained by querying a preset question table according to the first question element, and the question table may be, for example, referred to in Table 5 below; for another example, the third risk value corresponding to the first question element may be queried from a preset risk assessment library; etc. In the embodiment of the present invention, the method for determining the third risk value according to the first question element is not specifically limited.

[0075] Table 5 Question table

[0076] First question element The third risk value Power outage due to cold weather 8 Power outage during Spring Festival 10 Sudden increase in electricity bills 6 Power outage during flood season 10 Business expansion registration 8 Peak summer power outages and low voltage 9 Power grid construction 7 Electricity bill collection 6 New Energy Business 4 Power supply and use safety 10 Electricity Price Policy 5

[0077] S350: Determine a target risk value of the risk event according to at least one of the first risk value, the second risk value, and the third risk value.

[0078] In an embodiment of the present invention, for example, the target risk value of a risk event can be determined according to the product of the first risk value, the second risk value, and the third risk value; for another example, the target risk value of a risk event can be determined according to the sum of the first risk value, the second risk value, and the third risk value; for another example, the weights corresponding to the first risk value, the second risk value, and the third risk value can be determined, and the first risk value, the second risk value, and the third risk value can be multiplied by the corresponding weights to obtain the first initial value, the second initial value, and the third initial value, and the target risk value of the risk event can be determined according to the sum of the first initial value, the second initial value, and the third initial value. In an embodiment of the present invention, there is no specific limitation on the method of determining the target risk value of a risk event according to at least one of the first risk value, the second risk value, and the third risk value.

[0079] Exemplarily, the target risk value may be determined according to the formula R=TZS, where R is the target risk value, T is the first risk value, Z is the second risk value, and S is the third risk value.

[0080] S360. Determine the risk event assessment result of the risk event based on the target risk value.

[0081] The technical solution of the embodiment of the present invention, by determining the target risk value of the risk event based on at least one of the first risk value, the second risk value and the third risk value, can make the determined target risk value fully reflect the risk size of the risk event, thereby further improving the comprehensiveness of the risk event assessment.

[0082] Figure 4It is a flow chart of another risk event assessment method provided in an embodiment of the present invention. This embodiment is optimized based on the above-mentioned technical solutions. In this embodiment, optionally, according to the target risk value, the risk event assessment result of the risk event is determined, including: determining the event handling method of the risk event according to the event elements; determining the risk event assessment result of the risk event according to the event handling method and the target risk value. Among them, the explanations of the terms that are the same or corresponding to the above-mentioned embodiments are not repeated here.

[0083] See also Figure 4 The method of this embodiment may specifically include the following steps:

[0084] S410. Obtain event elements of a risk event, wherein a risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to a target object, a service risk is a risk generated by providing electricity services to a target object, a problem risk is a risk possessed by an event problem described by the target object, and an event element is an element associated with the event description content of the risk event.

[0085] S420. Determine the target risk value of the risk event based on the event factors.

[0086] S430. Determine the event handling method for risk events based on event factors.

[0087] Among them, the event handling method is the method of handling risk events; the event handling method may, for example, include at least one of the response caliber, control measures, and precautions, etc.

[0088] In the embodiment of the present invention, for example, the event processing method can be determined according to the event elements and the corresponding relationship between each event element and each event processing method. In the embodiment of the present invention, the method of determining the event processing method of the risk event according to the event elements is not specifically limited.

[0089] S440. Determine the risk event assessment result of the risk event based on the event handling method and the target risk value.

[0090] In the embodiment of the present invention, for example, the event processing method and the target risk value may be used as the risk event assessment result of the risk event. In the embodiment of the present invention, the method of determining the risk event assessment result of the risk event according to the event processing method and the target risk value is not specifically limited.

[0091] The technical solution of the embodiment of the present invention determines the risk event assessment result of the risk event according to the event handling method and the target risk value, and can provide a reference for the event handling method in the risk event assessment result, thereby further improving the comprehensiveness of the risk event assessment.

[0092] An optional technical solution, the event element includes a second problem element; based on the event element, determining the event handling method of the risk event, including: based on the second problem element, determining at least one of a response caliber and a control measure, wherein the response caliber is the caliber for responding to the event problem to the target object, and the control measure is the measure for controlling the problem situation reflected by the event problem; based on at least one of the response caliber and the control measure, determining the event handling method of the risk event.

[0093] It is understandable that control measures may include measures to control the problem reflected by the incident, or measures to control the occurrence of risk events.

[0094] In the embodiment of the present invention, for example, according to the second question element, at least one of the response caliber and the control measure can be obtained by querying a preset response caliber and control measure table, and the response caliber and control measure table can be, for example, referred to in Table 6 below; for another example, at least one of the response caliber and the control measure corresponding to the second question element can be queried from a preset risk assessment library; and so on. In the embodiment of the present invention, the method of determining at least one of the response caliber and the control measure according to the second question element is not specifically limited.

[0095] Table 6 Response scope and control measures

[0096]

[0097]

[0098]

[0099]

[0100]

[0101]

[0102]

[0103] In the embodiment of the present invention, for example, at least one of the response caliber and the control measure can be used as the event handling method of the risk event. In the embodiment of the present invention, the method of determining the event handling method of the risk event according to at least one of the response caliber and the control measure is not specifically limited.

[0104] In the embodiment of the present invention, by determining the event handling method of the risk event according to at least one of the response caliber and the control measure, the comprehensiveness of the event handling method can be improved, thereby further improving the comprehensiveness of the risk event assessment.

[0105] Another optional technical solution, event elements include at least one of a second area type and a second object type; based on the event elements, an event handling method for the risk event is determined, including: based on the second area type, determining the area type precautions for handling the risk event; based on the second object type, determining the object type precautions for handling the risk event; based on at least one of the area type precautions and the object type precautions, determining the precautions for handling the risk event; based on the precautions, determining the event handling method for the risk event.

[0106] Among them, the key points of attention for the region type are the key points that need to be paid attention to when handling the risk events corresponding to the second region type. The key points of attention for the object type are the key points that need to be paid attention to when handling the risk events corresponding to the second object type. The matters needing attention are the matters that need to be paid attention to when handling the risk events.

[0107] In the embodiment of the present invention, for example, the regional type key points can be obtained by querying a preset regional key point table according to the second regional type, and the regional key point table can be, for example, referred to in Table 7 below; for another example, the regional type key points corresponding to the second regional type can be queried from a preset risk assessment library; and so on. In the embodiment of the present invention, the method of determining the regional type key points for handling risk events according to the second regional type is not specifically limited.

[0108] Table 7 Regional key points table

[0109]

[0110]

[0111] In the embodiment of the present invention, for example, the object type key points can be obtained by querying a preset object key point table according to the second object type, and the object key point table can be, for example, referred to in Table 8 below; for another example, the object type key points corresponding to the second object type can be queried from a preset risk assessment library; and so on. In the embodiment of the present invention, the method of determining the object type key points for handling the risk event according to the second object type is not specifically limited.

[0112] Table 8 Object key points table

[0113]

[0114] In the embodiment of the present invention, for example, at least one of the area type precautions and the object type precautions can be used as precautions. In the embodiment of the present invention, the method of determining precautions for handling risk events based on at least one of the area type precautions and the object type precautions is not specifically limited.

[0115] In the embodiment of the present invention, for example, the precautions may be used as an event handling method. In the embodiment of the present invention, there is no specific limitation on the method of determining the event handling method of the risk event according to the precautions.

[0116] In the embodiment of the present invention, by determining the event handling method of the risk event according to the precautions, the comprehensiveness of the event handling method can be improved, thereby further improving the comprehensiveness of the risk event assessment.

[0117] In order to better understand the technical solution of the above embodiment of the present invention, an optional example is provided here. Figure 5 , obtain the event elements of the risk event; calculate the target risk value; evaluate the risk event assessment results; and determine the event handling method. Among them, the risk event assessment results can be evaluated according to the target risk value, and the event handling method determined may not be a component of the risk event assessment results.

[0118] In order to better understand the technical solution of the above-mentioned embodiment of the present invention, another optional example is provided here. Exemplarily, a risk assessment library can be established, which may include the correspondence between each preset interval and each risk level, the correspondence between each risk level and each implementation period, the correspondence between each time element and each first risk value, the correspondence between each first area type and each first object type and each second risk value, the correspondence between each first problem element and each third risk value, the correspondence between each first problem element and each response caliber and each control measure, the correspondence between each first area type and each area type attention point, and the correspondence between each first object type and each object type attention point; obtain the event elements of the risk event, the event elements include time elements, The first area type, the first object type and the first problem element; query the risk assessment database according to the time element, the first area type, the first object type and the first problem element to obtain the first risk value, the second risk value, the third risk value, the response caliber and control measures, the area type points to note, and the object type points to note; determine the target risk value of the risk event according to the first risk value, the second risk value and the third risk value; query the risk assessment database according to the target risk value to obtain the risk level; query the risk assessment database according to the risk level to obtain the implementation period; determine the precautions according to the area type points to note and the object type points to note; determine the risk event assessment result of the risk event according to the risk level, implementation time limit, response caliber and control measures and precautions.

[0119] In order to better understand the technical solution of the above-mentioned embodiment of the present invention, another optional example is provided here. Exemplarily, the risk event is that a resident user in a residential community inquired about the sudden increase in electricity consumption and electricity charges at 19:00 on a certain day, and the event description content is "a resident user in a residential community inquired about the sudden increase in electricity consumption and electricity charges at 19:00 on a certain day". According to the event description content, the time element in the event element can be determined as a peak, the first area type is a residential community, the first object type is a resident object, and the first problem element is a sudden increase in electricity consumption and electricity charges; according to the time element, the first risk value T=3 is determined; according to the first area type and the first object type, the second risk value is determined as Z={first area type a2, first object type y1}=9; according to the first problem element, the third risk value S=6 is determined; according to the first risk The target risk value of the risk event is determined by the value, the second risk value and the third risk value. The target risk value R = TZS = 3 * 9 * 6 = 162 is determined; according to the target risk value, the risk level of the risk event is determined to be relatively large; according to the risk level, the implementation period is determined to be within 12 hours to reply to the customer; according to the first question element, the response caliber and control measures are determined to be "1. Actively carry out relevant publicity and guidance work in advance. 2. In combination with local realities, timely sort out and grasp the list of customers with abnormal fluctuations in electricity charges, give full play to the role of grid-based account managers, patiently and meticulously carry out localized customer communication work, focus on answering questions and comforting residents with increased electricity consumption, strive for customer understanding, play the role of the first line of defense, respond to customer demands in a timely manner, and prevent 3. In accordance with the requirements of the key work measures for complaint management, continuously monitor and track problems, strengthen communication with the company's marketing department and customer service center, prevent the escalation of demands and the initiation of public opinion incidents"; According to the first area type and the first object type, determine the precautions as "Residents in residential areas have many personalized needs, and should pay attention to hot businesses such as charging pile registration. Work should be carried out in strict accordance with business regulations and the "six-step method", explain the reasons to avoid conflicts. Residents' business handling should pay attention to providing convenient service processes, reducing residents' processing time, and avoiding timeouts"; Determine the risk event assessment of risk events based on risk level, implementation time limit, response caliber and control measures, and precautions. The result is "risk level is relatively large; for the incident handling method, the customer should be replied within 12 hours. The incident handling method is as follows: 1. Actively carry out relevant publicity and guidance work in advance. 2. In combination with local realities, timely sort out and grasp the list of customers with abnormal fluctuations in electricity charges, give full play to the role of grid-based account managers, patiently and meticulously carry out localized customer communication work, focus on answering questions and comforting residents with increased electricity consumption, strive for customer understanding, play the role of the first line of defense, respond to customer demands in a timely manner, and prevent complaints caused by customer misunderstanding. 3. In accordance with the requirements of the key work measures for complaint management and control, continue to monitor and track problems, strengthen communication with the company's marketing department and customer service center, and prevent escalation of demands and triggering public opinion events.In addition, residents in residential areas have many personalized needs, and they should pay attention to hot businesses such as charging pile registration, strictly follow business regulations and the "six-step method" to carry out work, make them understand the reason, and avoid conflicts. When handling residents' business, they should pay attention to providing convenient service processes, reducing residents' handling time, and avoiding timeouts.

[0120] The above technical scheme of the embodiment of the present invention can overcome the problem of no standard for risk factor determination and no reference for solutions and strategies to prevent risks, realize scientific identification and analysis of risk event assessment, and thus improve the accuracy of risk event assessment.

[0121] Figure 6 This is a structural block diagram of a risk event assessment device provided in an embodiment of the present invention, and the device is used to execute the risk event assessment method provided in any of the above embodiments. The device and the risk event assessment method of the above embodiments belong to the same inventive concept. For details not described in detail in the embodiment of the risk event assessment device, please refer to the embodiment of the above risk event assessment method. Figure 6 The device may specifically include: an event element acquisition module 510, a target risk value determination module 520 and a risk event assessment result determination module 530.

[0122] Among them, the event element acquisition module 510 is used to obtain the event elements of the risk event, wherein the risk event is an event with service risk and / or problem risk generated in the process of providing electricity services to the target object, the service risk is the risk generated by providing electricity services to the target object, the problem risk is the risk of the event problem described by the target object, and the event element is an element associated with the event description content of the risk event; the target risk value determination module 520 is used to determine the target risk value of the risk event according to the event elements; the risk event assessment result determination module 530 is used to determine the risk event assessment result of the risk event according to the target risk value.

[0123] Optionally, the risk event assessment result determination module 530 includes: a risk level determination submodule, used to determine the risk level of the risk event according to the target risk value; and a first risk event assessment result determination submodule, used to determine the risk event assessment result of the risk event according to the risk level.

[0124] Optionally, based on the above-mentioned device, the first risk event assessment result determination submodule includes: an implementation period determination unit, used to determine the implementation period of the object service risk event according to the risk level, wherein the implementation period is the period for answering event questions for the target object; a risk event assessment result determination unit, used to determine the risk event assessment result of the risk event according to the risk level and the implementation period.

[0125] Optionally, the event element includes at least one of a time element, a first area type, a first object type and a first problem element, the time element is the time when the risk event occurs, the first area type is the type of the area associated with the event problem, the first object type is the type of the object associated with the event problem, and the first problem element is the element associated with the event problem; the target risk value determination module 520 includes: a first risk value determination submodule, used to determine the first risk value according to the time element; a second risk value determination submodule, used to determine the second risk value according to at least one of the first area type and the first object type; a third risk value determination submodule, used to determine the third risk value according to the first problem element; a target risk value determination submodule, used to determine the target risk value of the risk event according to at least one of the first risk value, the second risk value and the third risk value.

[0126] Optionally, based on the above-mentioned device, the time element includes at least one of a peak, a high level, a flat section and a trough; and / or, the first area type includes at least one of an urban village, a residential area, a rural area, a commercial entity, an industrial park and an institution; and / or, the first object type includes at least one of a residential object, a non-industrial object, a commercial object, an ordinary industrial object and a large industrial object; and / or, the first problem element includes at least one of a power outage in cold weather, a power outage during the Spring Festival, a sudden increase in electricity consumption and electricity charges, a power outage during the flood season, a business expansion application, a peak summer power outage and low voltage, a power grid construction, electricity bill collection, a new energy business, power supply and use safety and an electricity price policy.

[0127] Optionally, the risk event assessment result determination module 530 includes: an event handling method determination submodule, which is used to determine the event handling method of the risk event based on the event elements; and a second risk event assessment result determination submodule, which is used to determine the risk event assessment result of the risk event based on the event handling method and the target risk value.

[0128] Optionally, based on the above-mentioned device, the event element includes a second problem element; the event handling method determination submodule includes: a control measure determination unit, which is used to determine at least one of the response caliber and the control measure based on the second problem element, wherein the response caliber is the caliber for responding to the event problem to the target object, and the control measure is the measure for controlling the problem situation reflected by the event problem; the event handling method determination unit is used to determine the event handling method of the risk event based on at least one of the response caliber and the control measure.

[0129] Optionally, based on the above-mentioned device, the event element includes at least one of a second area type and a second object type; the event handling method determination submodule includes: an area type attention point determination unit, which is used to determine the area type attention points for handling risk events based on the second area type; an object type attention point determination unit, which is used to determine the object type attention points for handling risk events based on the second object type; a precaution determination unit, which is used to determine the precautions for handling risk events based on at least one of the area type attention points and the object type attention points; and an event handling method determination unit, which is used to determine the event handling method of the risk event based on the precautions.

[0130] The risk event assessment device provided by the embodiment of the present invention can obtain the event elements of the risk event through the event element acquisition module, and can realize the acquisition of the event elements used to determine the target risk value, wherein the risk event is an event with service risk and / or problem risk generated in the process of providing power services to the target object, the service risk is the risk generated by providing power services to the target object, the problem risk is the risk of the event problem described by the target object, and the event element is an element associated with the event description content of the risk event; through the target risk value determination module, the target risk value of the risk event is determined according to the event elements, and the target risk value for assessing the risk event can be determined; through the risk event assessment result determination module, the risk event assessment result of the risk event is determined according to the target risk value, and the assessment of the risk event is realized. The above device can automatically determine the risk event assessment result according to the determined risk value, avoid the occurrence of misjudgment caused by manual risk event assessment, and improve the accuracy of risk event assessment.

[0131] The risk event assessment device provided in the embodiment of the present invention can execute the risk event assessment method provided in any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

[0132] It is worth noting that in the embodiment of the above-mentioned risk event assessment device, the various units and modules included are only divided according to functional logic, but are not limited to the above-mentioned division, as long as the corresponding functions can be achieved; in addition, the specific names of the functional units are only for the convenience of distinguishing each other, and are not used to limit the scope of protection of the present invention.

[0133] Figure 7A schematic diagram of the structure of an electronic device 10 that can be used to implement an embodiment of the present invention is shown. The electronic device is intended to represent various forms of digital computers, such as laptop computers, desktop computers, workstations, personal digital assistants, servers, blade servers, mainframe computers, and other suitable computers. The electronic device can also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices (such as helmets, glasses, watches, etc.) and other similar computing devices. The components shown herein, their connections and relationships, and their functions are merely examples and are not intended to limit the implementation of the present invention described and / or required herein.

[0134] like Figure 7 As shown, the electronic device 10 includes at least one processor 11, and a memory connected to the at least one processor 11, such as a read-only memory (ROM) 12, a random access memory (RAM) 13, etc., wherein the memory stores a computer program that can be executed by at least one processor, and the processor 11 can perform various appropriate actions and processes according to the computer program stored in the read-only memory (ROM) 12 or the computer program loaded from the storage unit 18 to the random access memory (RAM) 13. In the RAM 13, various programs and data required for the operation of the electronic device 10 can also be stored. The processor 11, the ROM 12, and the RAM 13 are connected to each other through a bus 14. An input / output (I / O) interface 15 is also connected to the bus 14.

[0135] A number of components in the electronic device 10 are connected to the I / O interface 15, including: an input unit 16, such as a keyboard, a mouse, etc.; an output unit 17, such as various types of displays, speakers, etc.; a storage unit 18, such as a disk, an optical disk, etc.; and a communication unit 19, such as a network card, a modem, a wireless communication transceiver, etc. The communication unit 19 allows the electronic device 10 to exchange information / data with other devices through a computer network such as the Internet and / or various telecommunication networks.

[0136] The processor 11 may be a variety of general and / or special processing components with processing and computing capabilities. Some examples of the processor 11 include, but are not limited to, a central processing unit (CPU), a graphics processing unit (GPU), various special artificial intelligence (AI) computing chips, various processors running machine learning model algorithms, a digital signal processor (DSP), and any appropriate processor, controller, microcontroller, etc. The processor 11 executes the various methods and processes described above, such as the risk event assessment method.

[0137] In some embodiments, the risk event assessment method may be implemented as a computer program, which is tangibly contained in a computer-readable storage medium, such as a storage unit 18. In some embodiments, part or all of the computer program may be loaded and / or installed on the electronic device 10 via the ROM 12 and / or the communication unit 19. When the computer program is loaded into the RAM 13 and executed by the processor 11, one or more steps of the risk event assessment method described above may be performed. Alternatively, in other embodiments, the processor 11 may be configured to perform the risk event assessment method in any other appropriate manner (e.g., by means of firmware).

[0138] Various implementations of the systems and techniques described above herein can be implemented in digital electronic circuit systems, integrated circuit systems, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof. These various implementations can include: being implemented in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which can be a special purpose or general purpose programmable processor that can receive data and instructions from a storage system, at least one input device, and at least one output device, and transmit data and instructions to the storage system, the at least one input device, and the at least one output device.

[0139] Computer programs for implementing the methods of the present invention may be written in any combination of one or more programming languages. These computer programs may be provided to a processor of a general-purpose computer, a special-purpose computer, or other programmable data processing device, so that when the computer program is executed by the processor, the functions / operations specified in the flow chart and / or block diagram are implemented. The computer program may be executed entirely on the machine, partially on the machine, partially on the machine as a stand-alone software package and partially on a remote machine, or entirely on a remote machine or server.

[0140] In the context of the present invention, a computer-readable storage medium may be a tangible medium that may contain or store a computer program for use by or in combination with an instruction execution system, device or equipment. A computer-readable storage medium may include, but is not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, devices or equipment, or any suitable combination of the foregoing. Alternatively, a computer-readable storage medium may be a machine-readable signal medium. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0141] To provide interaction with a user, the systems and techniques described herein may be implemented on an electronic device having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user; and a keyboard and a pointing device (e.g., a mouse or trackball) through which the user can provide input to the electronic device. Other types of devices may also be used to provide interaction with the user; for example, the feedback provided to the user may be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form (including acoustic input, voice input, or tactile input).

[0142] The systems and techniques described herein may be implemented in a computing system that includes backend components (e.g., as a data server), or a computing system that includes middleware components (e.g., an application server), or a computing system that includes frontend components (e.g., a user computer with a graphical user interface or a web browser through which a user can interact with implementations of the systems and techniques described herein), or a computing system that includes any combination of such backend components, middleware components, or frontend components. The components of the system may be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: a local area network (LAN), a wide area network (WAN), a blockchain network, and the Internet.

[0143] A computing system may include a client and a server. The client and the server are generally remote from each other and usually interact through a communication network. The client and server relationship is generated by computer programs running on the corresponding computers and having a client-server relationship with each other. The server may be a cloud server, also known as a cloud computing server or cloud host, which is a host product in the cloud computing service system to solve the defects of difficult management and weak business scalability in traditional physical hosts and VPS services.

[0144] It should be understood that the various forms of processes shown above can be used to reorder, add or delete steps. For example, the steps described in the present invention can be executed in parallel, sequentially or in different orders, as long as the desired results of the technical solution of the present invention can be achieved, and this document does not limit this.

[0145] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions can be made according to design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A risk event assessment method, characterized in that: include: Acquire event elements of a risk event, wherein the risk event is an event with service risk and / or problem risk generated in the process of providing power service to the target object, the service risk is the risk generated by providing power service to the target object, the problem risk is the risk of the event problem described by the target object, and the event element is an element associated with the event description content of the risk event; Determining a target risk value of the risk event according to the event elements; A risk event assessment result of the risk event is determined according to the target risk value.

2. The method according to claim 1, characterized in that Determining the risk event assessment result of the risk event according to the target risk value includes: Determining the risk level of the risk event according to the target risk value; A risk event assessment result of the risk event is determined according to the risk level.

3. The method according to claim 2, characterized in that Determining the risk event assessment result of the risk event according to the risk level includes: Determine, according to the risk level, the implementation period of the object service risk event, wherein the implementation period is the period for answering the event question for the target object; A risk event assessment result of the risk event is determined based on the risk level and the implementation period.

4. The method according to claim 1, characterized in that: The event element includes at least one of a time element, a first region type, a first object type, and a first problem element, wherein the time element is the time when the risk event occurs, the first region type is the type of the region associated with the event problem, the first object type is the type of the object associated with the event problem, and the first problem element is the element associated with the event problem; Determining the target risk value of the risk event according to the event elements includes: Determining a first risk value according to the time element; determining a second risk value according to at least one of the first area type and the first object type; Determining a third risk value based on the first question element; A target risk value of the risk event is determined according to at least one of the first risk value, the second risk value, and the third risk value.

5. The method according to claim 4, characterized in that The time element includes at least one of a peak, a high point, a flat section and a low point; and / or, The first area type includes at least one of a village in the city, a residential area, a rural area, a commercial entity, an industrial park, and an institution; and / or, The first object type includes at least one of a residential object, a non-industrial object, a commercial object, a general industrial object, and a large industrial object; and / or, The first problem element includes at least one of power outages in cold weather, power outages during the Spring Festival, sudden increases in electricity consumption and electricity charges, power outages during the flood season, business expansion registration, peak summer power outages and low voltage, grid construction, electricity bill collection, new energy business, power supply and use safety, and electricity price policy.

6. The method according to claim 1, characterized in that Determining the risk event assessment result of the risk event according to the target risk value includes: Determine the event handling method of the risk event according to the event elements; A risk event assessment result of the risk event is determined according to the event handling method and the target risk value.

7. The method according to claim 6, characterized in that The event element includes a second question element; The determining, based on the event elements, an event handling method for the risk event includes: Determine at least one of a response caliber and a control measure according to the second problem element, wherein the response caliber is the caliber of responding to the event problem to the target object, and the control measure is a measure to control the problem situation reflected by the event problem; Determine an event handling method for the risk event based on at least one of the response caliber and the control measures.

8. The method according to claim 6, characterized in that The event element includes at least one of a second area type and a second object type; Determining the event handling method of the risk event according to the event elements includes: Determining key points to pay attention to in handling the risk event based on the second area type; Determine, according to the second object type, key points to note for handling the object type of the risk event; Determining precautions for handling the risk event according to at least one of the area type precautions and the object type precautions; Determine the event handling method for the risk event based on the precautions.

9. An electronic device, characterized in that: include: at least one processor; as well as a memory communicatively connected to the at least one processor; wherein, The memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor so that the at least one processor performs the risk event assessment method according to any one of claims 1 to 8.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer instructions, and the computer instructions are used to enable a processor to implement the risk event assessment method as described in any one of claims 1-8 when executed.

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