Work order processing method, system, device, equipment and medium
By designing work order processing methods and systems that assist in low voltage governance, we automatically deal with low voltage problems, solving the problems of low voltage governance in the existing technology with low voltage governance efficiency and relying on manual labor, and achieving more efficient governance and response.
Patent Information
- Application Number
- CN202411716678.X
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-11-27
- Publication Date
- 2025-03-25
AI Technical Summary
The current technology of medium and low voltage governance relies on manual reporting and offline processing, is inefficient and requires a lot of manpower, and lacks automation solutions.
A work order processing method and system that assists low-voltage governance is designed, including work order service platform and work order processing platform, detect low-voltage user data through automated processes, generate work orders, perform processingability evaluation and processing, and reduce manual intervention.
It realizes automated detection and governance of low voltage problems, improves response speed and governance efficiency, and reduces manual intervention and resource waste.
Smart Images
Figure CN119692932A_ABST
Abstract
Description
Technical Field
[0001] The present application is applicable to the field of low voltage management technology, and in particular relates to a work order processing method, system, device, equipment and medium. Background Art
[0002] Low voltage not only causes household appliances to malfunction and affects the quality of life of residents, but may also damage sensitive electronic equipment, causing user dissatisfaction and complaints. At present, the management method for low voltage problems mainly relies on manual reporting and collection of low voltage problems, and the management of low voltage is carried out offline. However, this manual processing method not only consumes a lot of manpower, but also has low processing efficiency. Therefore, how to automatically achieve the management of low voltage has become an urgent problem to be solved. Summary of the invention
[0003] In view of this, an embodiment of the present application provides a work order processing method and system for assisting low voltage management, so as to solve the problem of how to automatically achieve low voltage management.
[0004] In a first aspect, an embodiment of the present application provides a work order processing method for assisting low voltage management, the work order processing method is applied to a work order processing system, the work order processing system includes a work order service platform and a work order processing platform, the work order processing platform includes a preliminary processing platform and a comprehensive processing platform, the work order processing method includes: Sending low voltage user data to the work order service platform, wherein the low voltage user data includes low voltage data and low voltage users associated with the low voltage data; When the work order service platform detects that the low voltage user data meets the preset dispatching condition, it generates a work order according to the low voltage user data and dispatches the work order to the preliminary processing platform; The preliminary processing platform performs a processability assessment on the work order. If the assessment is processable, the work order is processed to obtain a processing result, and the processability assessment result and the processing result are sent to the work order service platform. If the assessment is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable assessment result and the operation and maintenance strategy are sent to the work order service platform. When the evaluation result is processable, the work order service platform performs voltage verification on the processing result, obtains the processed work order after the voltage verification passes, and dispatches the work order and the operation and maintenance strategy to the comprehensive processing platform when the evaluation result is not processable; The comprehensive processing platform processes the work order according to the operation and maintenance strategy to obtain a processed work order.
[0005] In a second aspect, an embodiment of the present application provides a work order processing system for assisting low voltage management, and the work order processing system includes: A work order service platform and a work order processing platform, wherein the work order processing platform includes a preliminary processing platform and a comprehensive processing platform; The work order service platform is used to generate a work order according to the low voltage user data when it is detected that the low voltage user data meets the preset order dispatching conditions, and dispatch the work order to the preliminary processing platform; The preliminary processing platform is used to evaluate the processability of the work order. If the evaluation shows that the work order is processable, the work order is processed to obtain a processing result, and the processability evaluation result and the processing result are sent to the work order service platform. If the evaluation shows that the work order is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order service platform. The work order service platform is used to perform voltage verification on the processing result when the evaluation result is processable, obtain the processed work order after the voltage verification passes, and dispatch the work order and the operation and maintenance strategy to the comprehensive processing platform when the evaluation result is not processable; The comprehensive processing platform is used to process the work order according to the operation and maintenance strategy to obtain a processed work order.
[0006] In a third aspect, an embodiment of the present application provides a work order processing device for assisting low voltage management, the work order processing device is applied to a work order processing system, the work order processing system includes a work order service platform and a work order processing platform, the work order processing platform includes a preliminary processing platform and a comprehensive processing platform, the work order processing device includes: A data sending module, used to send low voltage user data to the work order service platform, wherein the low voltage user data includes low voltage data and low voltage users associated with the low voltage data; A first dispatching module, used for the work order service platform to generate a work order according to the low voltage user data when detecting that the low voltage user data meets the preset dispatching conditions, and dispatch the work order to the preliminary processing platform; A preliminary processing module, used for the preliminary processing platform to evaluate the processability of the work order. If the evaluation shows that the work order is processable, the work order is processed to obtain a processing result, and the processability evaluation result and the processing result are sent to the work order service platform. If the evaluation shows that the work order is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order service platform; A second dispatching module is used for the work order service platform to perform voltage verification on the processing result when the evaluation result is processable, obtain the processed work order after the voltage verification passes, and dispatch the work order and the operation and maintenance strategy to the integrated processing platform when the evaluation result is not processable; The comprehensive processing module is used for the comprehensive processing platform to process the work order according to the operation and maintenance strategy to obtain a processed work order.
[0007] In a fourth aspect, an embodiment of the present application provides a computer device, comprising a processor, a memory, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the work order processing method for assisting low voltage management as in the first aspect is implemented.
[0008] In a fifth aspect, an embodiment of the present application provides a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the work order processing method for auxiliary low voltage management as in the first aspect is implemented.
[0009] Compared with the prior art, the beneficial effects of the embodiments of the present application are as follows: the work order processing system of the present application includes a work order supply and service platform and a work order processing platform, and the work order processing platform includes a preliminary processing platform and a comprehensive processing platform. By sending low voltage data to the work order supply and service platform, when the work order supply and service platform detects that the low voltage user data meets the preset dispatching conditions, a work order is generated according to the work order, and the work order is dispatched to the preliminary processing platform. The preliminary processing platform evaluates the processability of the work order. If the evaluation is processable, the work order is processed to obtain the processing result, and the processable evaluation result and the processing result are sent to the work order supply and service platform. If the evaluation is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order supply and service platform. When the evaluation result is processable, the work order supply and service platform performs voltage verification on the processing result. After the voltage verification passes, a processed work order is obtained. When the evaluation result is not processable, the work order and the operation and maintenance strategy are dispatched to the comprehensive processing platform. The comprehensive processing platform processes the work order according to the operation and maintenance strategy to obtain a processed work order. Through automated processing procedures, the system can automatically complete low voltage problem detection, work order distribution and subsequent processing, reducing manual intervention and improving the response speed and management efficiency of low voltage problems. BRIEF DESCRIPTION OF THE DRAWINGS
[0010] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative labor.
[0011] Figure 1 It is a flowchart of a method for processing a work order for assisting low voltage management provided in the first embodiment of the present application; Figure 2 This is a flow chart of a method for processing a work order to assist in low voltage management provided in Embodiment 2 of the present application; Figure 3 It is a flowchart of a method for processing a work order for assisting low voltage management provided in Embodiment 3 of the present application; Figure 4 This is a flow chart of a method for processing a work order for assisting low voltage management provided in Embodiment 4 of the present application; Figure 5 This is a flowchart of a method for processing a work order to assist in low voltage management provided in Embodiment 5 of the present application; Figure 6 This is a flowchart of a method for processing a work order to assist in low voltage management provided in Embodiment 6 of the present application; Figure 7 This is a structural diagram of a work order processing system for assisting low voltage management provided in Embodiment 7 of the present application; Figure 8 This is a structural schematic diagram of a work order processing device for assisting low voltage management provided in Embodiment 8 of the present application; Fig. 9 It is a structural diagram of a computer device provided in Example 9 of the present application.
[0012] Among them, 70 is a work order processing system for assisting low voltage management, 71 is a work order service platform, 72 is a work order processing platform, 73 is a preliminary processing platform, and 74 is a comprehensive processing platform. DETAILED DESCRIPTION
[0013] In the following description, specific details such as specific system structures, technologies, etc. are provided for the purpose of illustration rather than limitation, so as to provide a thorough understanding of the embodiments of the present application. However, it should be clear to those skilled in the art that the present application may also be implemented in other embodiments without these specific details. In other cases, detailed descriptions of well-known systems, devices, circuits, and methods are omitted to prevent unnecessary details from obstructing the description of the present application.
[0014] It should be understood that when used in the present specification and the appended claims, the term "comprising" indicates the presence of described features, wholes, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, wholes, steps, operations, elements, components and / or combinations thereof.
[0015] It should also be understood that the term “and / or” used in the specification and appended claims refers to any and all possible combinations of one or more of the associated listed items, and includes these combinations.
[0016] As used in the specification and appended claims of this application, the term "if" can be interpreted as "when" or "uponce" or "in response to determining" or "in response to detecting", depending on the context. Similarly, the phrase "if it is determined" or "if [described condition or event] is detected" can be interpreted as meaning "uponce it is determined" or "in response to determining" or "uponce [described condition or event] is detected" or "in response to detecting [described condition or event]", depending on the context.
[0017] In addition, in the description of the present application specification and the appended claims, the terms "first", "second", "third", etc. are only used to distinguish the descriptions and cannot be understood as indicating or implying relative importance.
[0018] References to "one embodiment" or "some embodiments" etc. described in the specification of this application mean that one or more embodiments of the present application include specific features, structures or characteristics described in conjunction with the embodiment. Therefore, the statements "in one embodiment", "in some embodiments", "in some other embodiments", "in some other embodiments", etc. that appear in different places in this specification do not necessarily refer to the same embodiment, but mean "one or more but not all embodiments", unless otherwise specifically emphasized in other ways. The terms "including", "comprising", "having" and their variations all mean "including but not limited to", unless otherwise specifically emphasized in other ways.
[0019] The embodiments of the present application can acquire and process relevant data based on artificial intelligence technology. Among them, artificial intelligence is the theory, method, technology and application system that uses digital computers or machines controlled by digital computers to simulate, extend and expand human intelligence, perceive the environment, acquire knowledge and use knowledge to obtain the best results.
[0020] AI basic technologies generally include sensors, dedicated AI chips, cloud computing, distributed storage, big data processing technology, operation / interaction systems, mechatronics, etc. AI software technologies mainly include computer vision technology, robotics technology, biometrics technology, speech processing technology, natural language processing technology, and machine learning / deep learning.
[0021] It should be understood that the size of the serial numbers of the steps in the following embodiments does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present application.
[0022] In order to illustrate the technical solution of the present application, a specific embodiment is provided below for illustration.
[0023] See also Figure 1 , is a flow chart of a work order processing method for assisting low voltage management provided in Example 1 of the present application. The work order processing method is applied to a work order processing system. The work order processing system includes a work order service platform and a work order processing platform. The work order processing platform includes a preliminary processing platform and a comprehensive processing platform. Figure 1 As shown, the following steps may be included: Step S101, sending low voltage user data to the work order service platform.
[0024] In this embodiment, the work order service platform is used to receive, process and distribute work orders, the preliminary processing platform is used to evaluate and preliminarily process received work orders, the comprehensive processing platform is used to process work orders that cannot be processed by the preliminary processing platform, and the low voltage user data includes low voltage data and low voltage users associated with the low voltage data.
[0025] Specifically, low voltage user data collected from a power grid monitoring system, smart meters or other data sources may be sent to a work order service platform.
[0026] Step S102: When the work order service platform detects that the low-voltage user data meets the preset dispatching conditions, it generates a work order according to the low-voltage user data and dispatches the work order to the preliminary processing platform.
[0027] In this embodiment, the preset dispatching condition may refer to a pre-set condition for dispatching an order.
[0028] Specifically, when the work order service platform detects that the low-voltage user data meets the preset dispatching conditions, it generates a work order based on the low-voltage user data, dispatches the work order to the preliminary processing platform, and increases the dispatching times of the low-voltage user corresponding to the low-voltage user data. If the conditions are not met, no order will be dispatched to the low-voltage user.
[0029] Step S103, the preliminary processing platform performs a processability assessment on the work order. If the assessment is processable, the work order is processed to obtain a processing result, and the processability assessment result and the processing result are sent to the work order service platform. If the assessment is unprocessable, an operation and maintenance strategy is generated based on the work order, and the unprocessable assessment result and the operation and maintenance strategy are sent to the work order service platform.
[0030] In this embodiment, the processing result may refer to the result of low voltage management for the corresponding low voltage user according to the work order, and the operation and maintenance strategy may refer to the solution generated for the low voltage problem corresponding to the work order.
[0031] Specifically, when the preliminary processing platform receives a work order, it determines whether it can be processed. If it can be processed, the low voltage problem of the low-voltage user corresponding to the work order will be managed, and the management result and the processability evaluation result will be sent to the work order service platform. If it cannot be processed, a preliminary solution is generated based on the low voltage problem corresponding to the work order, and the preliminary solution and the unprocessability evaluation result will be sent to the work order service platform.
[0032] Step S104, when the evaluation result is that the work order service platform can process, the work order service platform performs voltage verification on the processing result. After the voltage verification passes, the processed work order is obtained. When the evaluation result is that the work order cannot be processed, the work order and the operation and maintenance strategy are dispatched to the comprehensive processing platform.
[0033] Step S105: the integrated processing platform processes the work order according to the operation and maintenance strategy to obtain a completed work order.
[0034] In this embodiment, the work order that has been processed may refer to a work order for which the low voltage problem of the low voltage user corresponding to the work order has been resolved.
[0035] Specifically, if the preliminary processing platform can process the work order, the voltage of the low-voltage user processed by the preliminary processing platform will be verified. If the verification passes, it is determined that the work order processing is completed. If the preliminary processing platform cannot process the work order, the work order and the operation and maintenance strategy will be dispatched to the comprehensive processing platform. The comprehensive processing platform will process the work order according to the operation and maintenance strategy to obtain a completed work order.
[0036] In the embodiment of the present application, through an automated processing flow, the system can automatically complete the detection of low voltage problems, work order distribution and subsequent processing work, thereby reducing manual intervention and improving the response speed and management efficiency of low voltage problems.
[0037] See also Figure 2 , is a flow chart of a work order processing method provided in Example 2 of the present application. Figure 2 As shown, after sending the low voltage user data to the work order service platform in the above step S101, the following steps may also be included: Step S201, the work order service platform detects whether there are any work orders in transit for the low-voltage user. If it is detected that there are any work orders in transit for the low-voltage user, it is determined that the low-voltage user data does not meet the preset dispatching conditions.
[0038] Step S202: If it is detected that there is no work order in transit for the low-voltage user, it is determined that the low-voltage user data meets the preset dispatching conditions.
[0039] In this embodiment, the work order in transit may refer to a work order being processed.
[0040] Specifically, the work order service platform detects whether the low-voltage user has an in-transit work order. If it is detected that there is, it is determined that the low-voltage user does not meet the preset order dispatching conditions, and no order is dispatched to the low-voltage user. If it is detected that there is no work order, it is determined that the low-voltage user meets the preset order dispatching conditions, and a corresponding work order is generated based on the low-voltage user data, the work order is dispatched to the preliminary processing platform, and the number of order dispatches for the low-voltage user is accumulated by one.
[0041] In the embodiment of the present application, by detecting whether there are work orders in transit, the system can ensure that the same user will not be assigned orders multiple times due to the same or similar problems, thereby improving the effectiveness and efficiency of dispatching orders and avoiding waste of resources.
[0042] See also Figure 3 , is a flow chart of a work order processing method provided in Example 3 of the present application. Figure 3 As shown, the work order processing system also includes a voltage monitoring device, and the voltage monitoring device is connected to the work order service platform in communication. Before sending the low voltage user data to the work order service platform in the above step S101, the following steps may also be included: Step S301: For any user within a preset monitoring range, the voltage monitoring device monitors the voltage of the user. When the voltage is monitored to be lower than the preset voltage value for a duration greater than a preset time, the voltage monitored during the duration is associated with the user to form low voltage user data.
[0043] Step S302: The voltage monitoring device sends the low voltage user data to the work order service platform.
[0044] In this embodiment, the preset monitoring range may refer to a preset voltage monitoring range, the preset voltage value may refer to a preset voltage value determined to be a low voltage, and the preset time may refer to a preset monitoring time.
[0045] Specifically, for any user within the preset monitoring range, the voltage monitoring device monitors the voltage of the user. If the duration of the monitored voltage being lower than the preset voltage value is greater than the preset time, the voltage monitored during the duration is associated with the user to form low-voltage user data. According to the duration of the monitored voltage being lower than the preset voltage value, the low-voltage user data is marked with different warning levels, and the low-voltage user data is sent to the work order service platform.
[0046] In the embodiment of the present application, the voltage of the user is automatically monitored by the voltage monitoring equipment, and the monitored low voltage user data is sent to the work order service platform, which reduces manual intervention, helps to timely discover and solve low voltage problems, and improves the response speed and management efficiency of low voltage problems.
[0047] See also Figure 4 , is a flowchart of a work order processing method provided in Embodiment 4 of the present application, such as Figure 4 As shown, in the above step S104, the voltage verification of the processing result may include the following steps: Step S401: The work order service platform generates a first verification instruction according to the work order, and sends the first verification instruction to the voltage monitoring device.
[0048] Step S402: the voltage monitoring device monitors the voltage of the low-voltage user according to the first verification instruction. If the voltage of the low-voltage user is not lower than the preset voltage value within the preset time, it is determined that the voltage verification is passed.
[0049] In this embodiment, the first verification instruction may refer to an instruction for verifying whether the low voltage problem corresponding to the work order has been processed.
[0050] Specifically, if the preliminary processing platform can process the work order and has obtained the processing result, the work order service platform will generate and send a first verification instruction to the voltage monitoring device based on the work order. The voltage monitoring device parses the first verification instruction, determines the user who needs to be monitored, and monitors the voltage of the user within a preset time. If it is detected that low voltage does not occur again within the preset time, it is determined that the voltage verification has passed.
[0051] In the embodiment of the present application, the processed user voltage is re-monitored by the voltage monitoring equipment to ensure that the measures taken by the preliminary processing platform are effective. If the monitoring results show that the low voltage situation does not occur again within the preset time, then the processing result can be considered to be successful, thereby enhancing the reliability of the processing result and helping to improve user satisfaction and trust in voltage management.
[0052] See also Figure 5, is a flowchart of a work order processing method provided in Example 5 of the present application. Figure 5 As shown, the work order processing method may further include the following steps: Step S501: The work order service platform generates a return work order based on the processed work order, and sends the return work order to the work order processing platform.
[0053] Step S502, the work order processing platform performs a return visit based on the return work order, obtains the return visit result, and sends the return visit result to the work order service platform.
[0054] In this embodiment, the return work order may refer to a work order for returning a low-voltage user corresponding to a processed work order, and the return result may refer to the result of returning the voltage of the low-voltage user corresponding to the return work order.
[0055] Specifically, after the work order processing is completed, the work order service platform can generate a follow-up work order based on the processed work order, and send the follow-up work order to the work order processing platform. The preliminary processing platform or the comprehensive processing platform will follow up on the voltage conditions of the low-voltage users corresponding to the follow-up work order, obtain the follow-up results, and send the follow-up results to the work order service platform.
[0056] In the embodiment of the present application, a follow-up work order is generated based on the completed work order. The follow-up work order allows the processing platform to follow up with the user to ensure that the voltage problem previously handled has been completely resolved, which helps to reduce user complaints and repeated orders caused by incomplete processing. The user's satisfaction with the processing results can be understood based on the follow-up results. If the user has any dissatisfaction or the problem is not completely resolved, measures can be taken immediately to remedy the situation, thereby improving the overall user satisfaction.
[0057] See also Figure 6 , is a flow chart of a work order processing method provided in Example 6 of the present application. Figure 6 As shown, the work order processing method may further include the following steps: Step S601: The work order service platform generates a second verification instruction according to the processed work order, and sends the second verification instruction to the voltage monitoring device.
[0058] In step S602, the voltage monitoring device monitors the voltage of the managed low-voltage user corresponding to the processed work order according to the second verification instruction. If the voltage of the managed low-voltage user is monitored to be lower than the preset voltage value, the managed low-voltage user is marked with a warning, and the data of the managed low-voltage user with the warning mark is sent to the work order service platform.
[0059] In this embodiment, the second verification instruction may refer to an instruction for verifying the voltage condition of the low-voltage user that has been managed, corresponding to the completed work order.
[0060] Specifically, the work order service platform generates and sends a second verification instruction to the voltage monitoring device based on the processed work order. The voltage monitoring device parses the second verification instruction, determines the managed low-voltage user that needs to be monitored, and monitors the voltage of the managed low-voltage user. If a low voltage situation is detected in the managed low-voltage user, the managed low-voltage user is marked with an early warning, and the data of the managed low-voltage user with the early warning mark is sent to the work order service platform so that the work order service platform can further process it.
[0061] In the embodiment of the present application, through the second verification instruction, the voltage monitoring device can re-monitor the low-voltage users that have been managed to ensure that the previous management measures are effective, which helps to reduce user complaints and repeated dispatches due to incomplete processing, and can understand the user's satisfaction with the processing results based on the follow-up results. If the user has any dissatisfaction or the problem is not completely resolved, measures can be taken immediately to remedy it, thereby improving the overall user satisfaction.
[0062] See also Figure 7 , is a structural diagram of a work order processing system for assisting low voltage management provided in Example 7 of the present application. Figure 7 As shown, the work order processing system may include: A work order service platform 71 and a work order processing platform 72, wherein the work order processing platform 72 includes a preliminary processing platform 73 and a comprehensive processing platform 74; The work order service platform 71 is used to generate a work order according to the low voltage user data when it is detected that the low voltage user data meets the preset dispatching condition, and dispatch the work order to the preliminary processing platform 73; The preliminary processing platform 73 is used to evaluate the processability of the work order. If the evaluation shows that the work order is processable, the work order is processed to obtain a processing result, and the processability evaluation result and the processing result are sent to the work order service platform 71. If the evaluation shows that the work order is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order service platform 71. The work order service platform 71 is used to perform voltage verification on the processing result when the evaluation result is processable, obtain the processed work order after the voltage verification passes, and dispatch the work order and the operation and maintenance strategy to the comprehensive processing platform 74 when the evaluation result is not processable; The integrated processing platform 74 is used to process the work order according to the operation and maintenance strategy to obtain a processed work order.
[0063] In the embodiment of the present application, through an automated processing flow, the system can automatically complete the detection of low voltage problems, work order distribution and subsequent processing work, thereby reducing manual intervention and improving the response speed and management efficiency of low voltage problems.
[0064] Corresponding to the work order processing method for auxiliary low voltage management in the above embodiment, Figure 8 The structural block diagram of the work order processing device for assisting low voltage management provided by the eighth embodiment of the present application is shown. The above work order processing device is applied to the work order processing system. The work order processing system includes a work order service platform and a work order processing platform. The work order processing platform includes a preliminary processing platform and a comprehensive processing platform. For the convenience of explanation, only the parts related to the embodiment of the present application are shown.
[0065] See also Figure 8 , the work order processing device comprises: A data sending module 81 is used to send low voltage user data to the work order service platform, wherein the low voltage user data includes low voltage data and low voltage users associated with the low voltage data; A first dispatching module 82, for generating a work order according to the low voltage user data when the work order service platform detects that the low voltage user data meets the preset dispatching condition, and dispatching the work order to the preliminary processing platform; The preliminary processing module 83 is used for the preliminary processing platform to evaluate the processability of the work order. If the evaluation shows that the work order is processable, the work order is processed to obtain a processing result, and the processability evaluation result and the processing result are sent to the work order service platform. If the evaluation shows that the work order is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order service platform. The second dispatching module 84 is used for the work order service platform to perform voltage verification on the processing result when the evaluation result is processable, obtain the processed work order after the voltage verification passes, and dispatch the work order and the operation and maintenance strategy to the integrated processing platform when the evaluation result is not processable; The comprehensive processing module 85 is used for the comprehensive processing platform to process the work order according to the operation and maintenance strategy to obtain a processed work order.
[0066] Optionally, the work order processing device further includes: A detection module, used for the work order service platform to detect whether the low-voltage user has an in-transit work order, and if it is detected that the low-voltage user has an in-transit work order, it is determined that the low-voltage user data does not meet the preset dispatching condition; The first determination module is used to determine that the low-voltage user data meets the preset dispatching condition if it is detected that the low-voltage user does not have the work order in transit.
[0067] Optionally, the work order processing device further includes: A first monitoring module, for any user within a preset monitoring range, the voltage monitoring device monitors the voltage of the user, and when it is detected that the voltage is lower than a preset voltage value for a duration greater than a preset time, the voltage monitored during the duration is associated with the user to form low voltage user data; A data sending module is used for the voltage monitoring device to send the low voltage user data to the work order service platform.
[0068] Optionally, the second dispatching module 84 includes: A first instruction generating module, used for the work order service platform to generate a first verification instruction according to the work order, and send the first verification instruction to the voltage monitoring device; The second monitoring module is used for the voltage monitoring device to monitor the voltage of the low-voltage user according to the first verification instruction. If the voltage of the low-voltage user is not lower than the preset voltage value within the preset time, it is determined that the voltage verification is passed.
[0069] Optionally, the work order processing device further includes: A third dispatching module is used for the work order supply platform to generate a return work order according to the processed work order, and dispatch the return work order to the work order processing platform; A return visit module is used for the work order processing platform to make a return visit according to the return visit work order, obtain the return visit result, and send the return visit result to the work order service platform.
[0070] Optionally, the work order processing device further includes: A second instruction generating module, used for the work order service platform to generate a second verification instruction according to the processed work order, and send the second verification instruction to the voltage monitoring device; The third monitoring module is used for the voltage monitoring device to monitor the voltage of the managed low-voltage user corresponding to the processed work order according to the second verification instruction. If the voltage of the managed low-voltage user is monitored to be lower than the preset voltage value, the managed low-voltage user is marked with a warning, and the data of the managed low-voltage user with the warning mark is sent to the work order service platform.
[0071] It should be noted that the information interaction, execution process and other contents between the above-mentioned modules are based on the same concept as the method embodiment of the present application. Their specific functions and technical effects can be found in the method embodiment part and will not be repeated here.
[0072] Fig. 9 This is a schematic diagram of the structure of a computer device provided in Example 9 of the present application. Fig. 9 As shown, the computer device of this embodiment includes: at least one processor ( Fig. 9 Only one is shown), a memory, and a computer program stored in the memory and executable on at least one processor, wherein when the processor executes the computer program, the steps in any of the above-mentioned embodiments of the work order processing method for assisting low voltage management are implemented.
[0073] The computer device may include, but is not limited to, a processor and a memory. Those skilled in the art will appreciate that Fig. 9 This is merely an example of a computer device and does not constitute a limitation on the computer device. The computer device may include more or fewer components than those shown in the figure, or a combination of certain components, or different components. For example, it may also include a network interface, a display screen, and an input device.
[0074] The processor may be a CPU, or other general-purpose processors, a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. A general-purpose processor may be a microprocessor or any conventional processor, etc.
[0075] The memory includes a readable storage medium, an internal memory, etc., wherein the internal memory may be the memory of a computer device, and the internal memory provides an environment for the operation of the operating system and computer-readable instructions in the readable storage medium. The readable storage medium may be a hard disk of a computer device, and in other embodiments, it may also be an external storage device of the computer device, for example, a plug-in hard disk, a smart memory card (Smart Media Card, SMC), a secure digital (Secure Digital, SD) card, a flash card (Flash Card), etc. equipped on the computer device. Further, the memory may also include both an internal storage unit of the computer device and an external storage device. The memory is used to store an operating system, an application program, a boot loader (BootLoader), data, and other programs, such as the program code of a computer program, etc. The memory may also be used to temporarily store data that has been output or is to be output.
[0076] The technicians in the relevant field can clearly understand that for the convenience and simplicity of description, only the division of the above-mentioned functional units and modules is used as an example. In practical applications, the above-mentioned function allocation can be completed by different functional units and modules as needed, that is, the internal structure of the device is divided into different functional units or modules to complete all or part of the functions described above. The functional units and modules in the embodiment can be integrated into a processing unit, or each unit can exist physically separately, or two or more units can be integrated into one unit. The above-mentioned integrated unit can be implemented in the form of hardware or in the form of software functional units. In addition, the specific names of the functional units and modules are only for the convenience of distinguishing each other, and are not used to limit the scope of protection of this application. The specific working process of the units and modules in the above-mentioned device can refer to the corresponding process in the above-mentioned method embodiment, which will not be repeated here. If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the present application implements all or part of the processes in the above-mentioned embodiment method, which can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a computer-readable storage medium. When the computer program is executed by the processor, the steps of the above-mentioned method embodiment can be implemented. Among them, the computer program includes computer program code, and the computer program code can be in source code form, object code form, executable file or some intermediate form. The computer-readable medium may at least include: any entity or device capable of carrying computer program code, recording medium, computer memory, read-only memory (ROM), random access memory (RAM), electric carrier signal, telecommunication signal and software distribution medium. For example, a USB flash drive, a mobile hard disk, a magnetic disk or an optical disk. In some jurisdictions, according to legislation and patent practice, computer-readable media cannot be electric carrier signals and telecommunication signals.
[0077] The present application implements all or part of the processes in the above-mentioned embodiment method, and may also be completed through a computer program product. When the computer program product runs on a computer device, the computer device can implement the steps in the above-mentioned method embodiment when executing the computer program product.
[0078] In the above embodiments, the description of each embodiment has its own emphasis. For parts that are not described or recorded in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.
[0079] Those of ordinary skill in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this application.
[0080] In the embodiments provided in the present application, it should be understood that the disclosed devices / computer equipment and methods can be implemented in other ways. For example, the device / computer equipment embodiments described above are only schematic, for example, the division of modules or units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms.
[0081] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
[0082] The above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. These modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application, and should all be included in the protection scope of the present application.
Claims
1. A work order processing method for assisting low voltage management, characterized in that: The work order processing method is applied to a work order processing system, the work order processing system includes a work order service platform and a work order processing platform, the work order processing platform includes a preliminary processing platform and a comprehensive processing platform, and the work order processing method includes: Sending low voltage user data to the work order service platform, wherein the low voltage user data includes low voltage data and low voltage users associated with the low voltage data; When the work order service platform detects that the low voltage user data meets the preset dispatching condition, it generates a work order according to the low voltage user data and dispatches the work order to the preliminary processing platform; The preliminary processing platform performs a processability assessment on the work order. If the assessment is processable, the work order is processed to obtain a processing result, and the processability assessment result and the processing result are sent to the work order service platform. If the assessment is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable assessment result and the operation and maintenance strategy are sent to the work order service platform. When the evaluation result is processable, the work order service platform performs voltage verification on the processing result, obtains the processed work order after the voltage verification passes, and dispatches the work order and the operation and maintenance strategy to the comprehensive processing platform when the evaluation result is not processable; The comprehensive processing platform processes the work order according to the operation and maintenance strategy to obtain a processed work order.
2. The work order processing method according to claim 1, characterized in that: After sending the low voltage user data to the work order service platform, the method further includes: The work order service platform detects whether the low-voltage user has an in-transit work order, and if it is detected that the low-voltage user has an in-transit work order, determines that the low-voltage user data does not meet the preset dispatching condition; If it is detected that the low-voltage user does not have the work order in transit, it is determined that the low-voltage user data meets the preset dispatching condition.
3. The work order processing method according to claim 1, characterized in that: The work order processing system further includes a voltage monitoring device, which is in communication connection with the work order service platform, and before sending the low voltage user data to the work order service platform, further includes: For any user within a preset monitoring range, the voltage monitoring device monitors the voltage of the user, and when it is detected that the voltage is lower than the preset voltage value for a duration greater than a preset time, the voltage monitored during the duration is associated with the user to form low voltage user data; The sending of the low voltage user data to the work order service platform comprises: The voltage monitoring device sends the low voltage user data to the work order service platform.
4. The work order processing method according to claim 3, characterized in that: The performing voltage verification on the processing result includes: The work order service platform generates a first verification instruction according to the work order, and sends the first verification instruction to the voltage monitoring device; The voltage monitoring device monitors the voltage of the low-voltage user according to the first verification instruction, and determines that the voltage verification is passed if the voltage of the low-voltage user is not lower than the preset voltage value within the preset time.
5. The work order processing method according to claim 1, characterized in that: The work order processing method further includes: The work order service platform generates a return work order according to the processed work order, and dispatches the return work order to the work order processing platform; The work order processing platform performs a return visit according to the return work order, obtains a return visit result, and sends the return visit result to the work order service platform.
6. The work order processing method according to claim 1, characterized in that: The work order processing method further includes: The work order service platform generates a second verification instruction according to the processed work order, and sends the second verification instruction to the voltage monitoring device; The voltage monitoring device monitors the voltage of the managed low-voltage user corresponding to the completed work order according to the second verification instruction; if the voltage of the managed low-voltage user is detected to be lower than the preset voltage value, the managed low-voltage user is marked with a warning, and the data of the managed low-voltage user with the warning mark is sent to the work order service platform.
7. A work order processing system for assisting low voltage management, characterized in that: The work order processing system comprises: A work order service platform and a work order processing platform, wherein the work order processing platform includes a preliminary processing platform and a comprehensive processing platform; The work order service platform is used to generate a work order according to the low voltage user data when it is detected that the low voltage user data meets the preset order dispatching conditions, and dispatch the work order to the preliminary processing platform; The preliminary processing platform is used to evaluate the processability of the work order. If the evaluation shows that the work order is processable, the work order is processed to obtain a processing result, and the processability evaluation result and the processing result are sent to the work order service platform. If the evaluation shows that the work order is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order service platform. The work order service platform is used to perform voltage verification on the processing result when the evaluation result is processable, obtain the processed work order after the voltage verification passes, and dispatch the work order and the operation and maintenance strategy to the comprehensive processing platform when the evaluation result is not processable; The comprehensive processing platform is used to process the work order according to the operation and maintenance strategy to obtain a processed work order.
8. A work order processing device for assisting low voltage management, characterized in that: The work order processing device is applied to a work order processing system, the work order processing system includes a work order service platform and a work order processing platform, the work order processing platform includes a preliminary processing platform and a comprehensive processing platform, and the work order processing device includes: A data sending module, used to send low voltage user data to the work order service platform, wherein the low voltage user data includes low voltage data and low voltage users associated with the low voltage data; A first dispatching module, used for the work order service platform to generate a work order according to the low voltage user data when detecting that the low voltage user data meets the preset dispatching conditions, and dispatch the work order to the preliminary processing platform; A preliminary processing module, used for the preliminary processing platform to evaluate the processability of the work order. If the evaluation shows that the work order is processable, the work order is processed to obtain a processing result, and the processability evaluation result and the processing result are sent to the work order service platform. If the evaluation shows that the work order is not processable, an operation and maintenance strategy is generated according to the work order, and the not processable evaluation result and the operation and maintenance strategy are sent to the work order service platform; A second dispatching module is used for the work order service platform to perform voltage verification on the processing result when the evaluation result is processable, obtain the processed work order after the voltage verification passes, and dispatch the work order and the operation and maintenance strategy to the integrated processing platform when the evaluation result is not processable; The comprehensive processing module is used for the comprehensive processing platform to process the work order according to the operation and maintenance strategy to obtain a processed work order.
9. A computer device, characterized in that: The computer device includes a processor, a memory, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the work order processing method for assisting low voltage management as described in any one of claims 1 to 6 is implemented.
10. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a processor, the work order processing method for assisting low voltage management as described in any one of claims 1 to 6 is implemented.