New energy charging station dynamic service system

Abstract

The invention belongs to the technical field of charging station service management, and particularly relates to a new energy charging station dynamic service system. Comprising a user modeling module; the user modeling module is used for creating a role model according to new energy vehicle user characteristics and creating a key figure map based on the contact closeness degree of a new energy charging station supply side object to the role model; the user characteristics of the new energy vehicle are obtained through research, questionnaire survey and the like, the user characteristics at least comprise user types, age groups, occupational types, living areas, travel preferences and the like, and the role model is used as various new energy charging station products to serve users; the new energy charging station supply side objects at least comprise a charging pile designer, a charging pile operator and a charging station manager; the invention provides a dynamic service system of a new energy charging station, which is used for analyzing and acquiring service requirements of charging station users in different stages and optimizing the service requirements.

Description

Technical Field

[0001] The present invention belongs to the technical field of charging station service management, and in particular relates to a dynamic service system for a new energy charging station. Background Art

[0002] With the promotion and application of a large number of new energy vehicles, the operation and maintenance management of charging stations in my country have seen situations where users need to queue up to enter the parking lot for charging at different stages. Charging station users are unable to obtain the status of the charging station through information feedback in a timely manner and plan their own itineraries in advance. As a result, users spend a long time entering the parking lot and find that the parking space is full, charging is not possible, and other situations that cannot meet their needs. They also have to spend time queuing up to leave the parking lot, which causes inconvenience to users of the charging station and reduces the user experience of the new energy charging station. Summary of the Invention

[0003] The purpose of the present invention is to provide a new energy charging station dynamic service system for analyzing and obtaining the service needs of charging station users at different stages and optimizing service needs based on actual needs.

[0004] To achieve the above objectives, the present invention adopts the following technical solutions.

[0005] A dynamic service system for new energy charging stations, including a user modeling module;

[0006] The user modeling module is used to create a role model based on the characteristics of new energy vehicle users, and to create a key persona map based on the degree of connection between the supply-side objects of new energy charging stations and the role model;

[0007] New energy vehicle user characteristics are obtained through research, questionnaires, and other methods. User characteristics include at least user type, age group, occupation type, residential area, travel preferences, etc. The role model is used to represent the users of various new energy charging station products and services;

[0008] The supply-side entities of new energy charging stations include at least charging pile designers, charging pile operators, and charging station managers;

[0009] The creation of the key person map specifically includes the following steps:

[0010] S1. Classify the role model feature data to obtain the service-side mapping relationship between the behavioral requirements of each role model at different stages of the new energy charging process and the corresponding behavioral requirements. The different stages include at least the pre-charging stage, the arrival at the charging station stage, the charging stage, and the leaving the charging station stage.

[0011] S2. Determine behavioral focus items at different stages based on behavioral needs at different stages. Extract evaluation and expectation data for different behavioral needs at different stages from the charging station's historical service evaluation data, determine the corresponding user behavioral focus items, and optimize the service-side mapping objects for the corresponding behavioral needs based on the specific content of the focus items.

[0012] S3. Establish a dynamic service process for new energy charging stations, specifically including: determining the service scope. The selected charging service is the parking station service scope. There are many places and charging methods for new energy vehicles, and parking stations are the most commonly chosen places by users; determining service roles. The selected role scope is determined based on the user demand model, and services are mapped for these users. The role attributes and behaviors determine the service functions and processes; sorting out the user experience service process, and based on user behavior, deriving service items at different stages of new energy vehicle charging; and determining customer behavior and touchpoint needs based on the user journey.

[0013] S4. Determine the charging service mode of the new energy charging station and configure different types of user charging modes based on different user types and charging needs.

[0014] A further improvement or preferred implementation of the aforementioned new energy charging station dynamic service system, wherein the behavioral requirements and service-side mapping at different stages include at least:

[0015] The behavioral requirements in the pre-charging stage include at least the behaviors of searching, locating and reserving charging station services, and the corresponding service-side mapping includes: charging station service user terminal and charging station geographic information database; the behavioral requirements in the arrival stage include at least locating parking spaces, searching for charging piles, purchasing charging services and other services, and the corresponding service-side mapping includes charging station parking operation and maintenance management, charging station service supply terminal and charging station auxiliary service terminal; the behavioral requirements in the charging stage include: enabling, changing and stopping charging services, and the corresponding service-side mapping includes charging pile control interface and charging station service control port; the behavioral requirements in the leaving charging station stage include payment, and the corresponding service-side mapping includes payment port.

[0016] In a further improvement or preferred embodiment of the aforementioned new energy charging station dynamic service system, the user charging mode types include:

[0017] The mobile charging pile charging method is to make the charging pile run to the charging position, the user moves to the corresponding charging area, connect the plug to the jack, power on the charging pile, charge the new energy vehicle, and transport the charging equipment through the underground track; the equipment includes a slide and a charging pile device, the base is fixedly connected to the ground, and the power wires all pass through the wire through-tube, which is buried underground. This prevents the car from moving back and forth and causing damage to the wire through-tube, reducing its service life. A slider and a motor are provided on the charging pile, which can control the movement of the charging pile on the track to ensure the normal transmission of the charging pile and ensure that users can charge the car in time.

[0018] In a further improvement or preferred embodiment of the aforementioned new energy charging station dynamic service system, the user charging mode types include:

[0019] A motor-driven conveyor box drives the track inside to transport the vehicle to the parking space. The charging station and the charging pile equipment are connected. The track and charging pile equipment are above the parking space. A slider hook is installed on the top of the charging pile equipment, and the slider hook is fixedly connected to the top track structure. The top end of the charging pile equipment is installed with a slider hook, and the bottom of the slider hook is installed with a sliding aid module. The sliding connection is installed in the slideway structure to install a drive motor. Users can use the charging pile by scanning the parking space QR code. The motor drives the slider connected to the charging pile to move to the designated parking space, and the charging gun automatically descends, making it convenient for users to charge their new energy vehicles. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] Figure 1 It is a diagram of behavioral requirements and service-side mapping at different stages. DETAILED DESCRIPTION

[0021] The present invention is described in detail below with reference to specific embodiments.

[0022] A new energy charging station dynamic service system of the present application includes a user modeling module;

[0023] The user modeling module is used to create a role model based on the characteristics of new energy vehicle users, and to create a key persona map based on the degree of connection between the supply-side objects of new energy charging stations and the role model;

[0024] New energy vehicle user characteristics are obtained through research, questionnaires, etc. User characteristics include at least user type, age group, occupation type, residential area, travel preferences, etc.

[0025] The role model is used as a user of various new energy charging station products and services;

[0026] The supply-side entities of new energy charging stations include at least charging pile designers, charging pile operators, and charging station managers;

[0027] The content of creating the key person map includes:

[0028] S1. Classify the role model feature data to obtain the service-side mapping relationship between the behavioral requirements of each role model at different stages of the new energy charging process and the corresponding behavioral requirements. The different stages include at least the pre-charging stage, the arrival at the charging station stage, the charging stage, and the leaving the charging station stage.

[0029] like Figure 1 As shown, the behavioral requirements and service-side mapping at different stages include at least:

[0030] Behavioral requirements in the pre-charging phase include at least searching, locating, and reserving charging station services. The corresponding service-side mapping includes: charging station service user end and charging station geographic information database. Behavioral requirements in the arrival phase include at least locating parking spaces, finding charging piles, purchasing charging services, and other services. The corresponding service-side mapping includes charging station parking operation and maintenance management, charging station service provider, and charging station auxiliary service end. Behavioral requirements in the charging phase include: enabling, changing, and stopping charging services. The corresponding service-side mapping includes charging pile control interface and charging station service control port. Behavioral requirements in the departure phase include payment. The corresponding service-side mapping includes payment port.

[0031] S2. Determine behavioral focus items at different stages based on behavioral needs at different stages. Extract evaluation and expectation data for different behavioral needs at different stages from the charging station's historical service evaluation data, determine the corresponding user behavioral focus items, and optimize the service-side mapping objects for the corresponding behavioral needs based on the specific content of the focus items.

[0032] S3. Establish a dynamic service process for new energy charging stations, specifically including:

[0033] Determine the service scope. The selected charging service is the parking station service scope. There are many places and charging methods for new energy vehicles, and parking stations are the most commonly chosen places by users. Determine the service role. Determine the selected role scope based on the user demand model and map the service for this part of users. The role attributes and behaviors determine the service functions and processes. Sorting out the user experience service process, based on user behavior, derive the service items at different stages of new energy vehicle charging. Determine customer behavior and touchpoint needs based on the user journey.

[0034] S4. Determine the charging service model for new energy charging stations, including:

[0035] Configure different types of user charging modes based on different user types and charging needs.

[0036] User charging mode types include:

[0037] (1) Mobile charging pile charging method: the charging pile moves to the charging position, the user moves to the corresponding charging area, the plug is connected to the socket, and the charging

[0038] The charging pile is powered on to charge the new energy vehicle, and the charging equipment is transported through the underground track. The equipment includes a slide and a charging pile device. The base is fixedly connected to the ground, and the power wires are all passed through the wire tube. The wire tube is buried underground to prevent the car from moving back and forth and causing damage to the wire tube, thereby reducing its service life. A slider and a motor are provided on the charging pile to control the movement of the charging pile on the track, ensuring the normal transmission of the charging pile and ensuring that users can charge their cars in time.

[0039] (2) The motor-driven conveyor box is also used to drive the track inside to convey to the parking space. The charging station and the charging pile equipment are set as a connection structure. The track and the charging pile equipment are above the parking space. A slider hook is set on the top of the charging pile equipment, and the slider hook is fixedly connected to the track structure on the top. The top end of the charging pile equipment is set to install a slider hook, and the bottom of the slider hook is set to install a sliding aid module. The sliding connection is set to install a driving motor in the slide structure. Users can use the charging pile by scanning the parking space QR code. The motor drives the slider connected to the charging pile to move to the designated parking space, and the charging gun automatically comes down, making it convenient for users to charge new energy vehicles.

[0040] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit the scope of protection of the present invention. Although the present invention has been described in detail with reference to the preferred embodiments, those skilled in the art should understand that the technical solutions of the present invention may be modified or replaced by equivalents without departing from the essence and scope of the technical solutions of the present invention.

Claims

1. A new energy charging station dynamic service system, characterized in that: It includes a user modeling module, which is used to create a role model based on the user characteristics of new energy vehicles, and to create a key person map based on the closeness of the supply-side objects of the new energy charging station to the role model; The user characteristics of new energy vehicles are obtained through research, questionnaires, etc. User characteristics include at least user type, age group, occupation type, residential area, travel preferences, etc. The role model is used as a user of various new energy charging station products and services; The supply-side parties of new energy charging stations include at least charging pile designers, charging pile operators, and charging station managers; The creation of the key person map specifically includes the following steps: S1. Classify the role model feature data to obtain the service-side mapping relationship between the behavior requirements of each role model at different stages of the new energy charging process and the corresponding behavior requirements. The different stages include at least the pre-charging stage, the charging station arrival stage, the charging stage, and the leaving the charging station stage. S2. Determine the behavior focus items at different stages based on the behavior needs at different stages, extract the evaluation and expectation data of different behavior needs at different stages from the historical service evaluation data of the charging station, determine the corresponding user behavior focus items, and optimize the service-side mapping objects of the corresponding behavior needs according to the specific content of the focus items; S3. Establish a dynamic service process for new energy charging stations, including: determining the service scope. The selected charging service is the parking station service scope. There are many places and charging methods for new energy vehicles. Parking stations are the most commonly chosen places by users; determining service roles. According to the user demand model, the selected role scope is determined. Service mapping is performed for this part of users. The role attributes and behaviors determine the service functions and processes; sorting out the user experience service process, and deriving the service items at different stages of new energy vehicle charging based on user behavior; determining customer behavior and touchpoint needs based on the user journey; S4. Determine the charging service mode of the new energy charging station, and configure different types of user charging modes based on different user types and charging needs.

2. The new energy charging station dynamic service system according to claim 1, characterized in that: The behavioral requirements and service-side mapping at different stages include at least: The behavioral requirements in the pre-charging stage at least include searching, locating and reserving charging station service behaviors, and the corresponding service-side mapping includes: charging station service user end, charging station geographic information database; the behavioral requirements in the arrival at the charging station stage at least include locating parking spaces, searching for charging piles, purchasing charging services, and other services, and the corresponding service-side mapping includes charging station parking lot operation and maintenance management, charging station service supply end, and charging station auxiliary service end; the behavioral requirements in the charging stage include: enabling, changing, and stopping charging services, and the corresponding service-side mapping includes the charging pile control interface and the charging station service control port; the behavioral requirements in the leaving the charging station stage include payment, and the corresponding service-side mapping includes the payment port.

3. The dynamic service system for new energy charging stations according to claim 1, characterized in that: User charging mode types include: The mobile charging pile charging method is to make the charging pile run to the charging position, the user moves to the corresponding charging area, the plug is connected to the socket, the charging pile is powered on, the new energy vehicle is charged, and the charging equipment is transported through the underground track; the equipment includes a slide and a charging pile device, the base is fixedly connected to the ground, and the power-carrying wires all pass through the wire through tube, and the wire through tube is buried underground, so as to prevent the car from moving back and forth and causing damage to the wire through tube, reducing its service life. A slider and a motor are provided on the charging pile, which can control the movement of the charging pile on the track, ensure the normal transmission of the charging pile, and ensure that the user can charge the car in time.

4. The new energy charging station dynamic service system according to claim 1, characterized in that: User charging mode types include: The motor drives the conveyor box to drive the track inside to the parking space. The charging station and the charging pile equipment are set as a connection structure. The track and the charging pile equipment are above the parking space. The top of the charging pile equipment is set with a slider hook, and the slider hook is fixedly connected to the top track structure. The top end of the charging pile equipment is set with a slider hook, and the bottom of the slider hook is set with a sliding module. The sliding connection is set with a driving motor installed in the slideway structure. Users can use the charging pile by scanning the parking space QR code. The motor drives the slider to connect the charging pile to move to the designated parking space, and the charging gun automatically comes down, which is convenient for users to charge new energy vehicles.

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