Government affair service system processing terminal and data collection system

Abstract

The invention discloses a government affair service system processing terminal and data collection system, comprising a main body cabinet, each side end face of the main body cabinet is provided with an accommodating cavity, each accommodating cavity is internally provided with a terminal assembly, each terminal assembly comprises a first machine body and a second machine body, and the first machine body and the second machine body are respectively arranged on the left and right sides of the accommodating cavity; a first display screen, a first main control device and a first identity verification device are arranged on the first machine body, a second display screen, a second main control device and a second identity verification device are arranged on the second machine body, and when the first display screen and the second display screen are located at initial positions, the first display screen and the second display screen are spliced to form a main display screen; the system is compact in structure and reasonable in design, switching between a single-machine mode and a double-machine mode can be achieved according to the pedestrian flow, the first machine body and the second machine body are separated in the peak period to form a service shunting channel, and congestion is avoided; low-peak-period splicing is in a single-machine mode, the occupied area is reduced, and the method is suitable for space-limited scenes.

Description

Technical Field

[0001] The present invention relates to the technical field of service equipment, and specifically to a government service system processing terminal and data collection system. Background Art

[0002] With the continuous improvement of my country's information construction level, the service efficiency and demand of various industries in today's society are constantly increasing. Public self-service terminals have begun to expand rapidly in various fields. The scope of application includes telecommunications, electricity, hospitals and other industries, as well as administrative approval and market supervision institutions. Government affairs processing terminals are a type of public self-service terminals. They are self-service equipment that integrates "government services, convenience services, and information disclosure."

[0003] The existing government service processing terminal equipment has low space utilization and cannot dynamically adapt to the flow of people. Traditional government service terminals usually adopt a fixed single-body structure design, which has two major pain points: on the one hand, the single-machine processing capacity is insufficient during peak hours, resulting in queue congestion, and on the other hand, redundant equipment occupies public space during idle hours. Summary of the invention

[0004] The purpose of the present invention is to provide a government service system processing terminal and data collection system to solve the problems raised in the above-mentioned background technology.

[0005] To achieve the above-mentioned purpose, the present invention provides the following technical solutions: A government service system processing terminal: comprising a main cabinet, each side end surface of the main cabinet is provided with a receiving cavity, each receiving cavity is equipped with a terminal component, the terminal component comprises a first body and a second body, the first body and the second body are respectively arranged on the left and right sides of the receiving cavity, the first body is provided with a first display screen, a first main control device and a first identity verification device, the second body is provided with a second display screen, a second main control device and a second identity verification device, when the first display screen and the second display screen are in the initial position, the first display screen and the second display screen are spliced ​​to form a main display screen; A support is slidably mounted in the accommodating cavity, a telescopic cylinder is connected between the support and the accommodating cavity, the telescopic cylinder is used to drive the support to move forward and backward, the first body and the second body are respectively slidably mounted on the left and right sides of the front end of the support, a power assembly is arranged on the support, the power assembly is used to drive the first body and the second body to move closer to or away from each other, a monitoring module is arranged on the upper end of each side end surface of the main cabinet for detecting the flow of people, a control system is arranged in the main cabinet, the control system is electrically connected to the monitoring module, the telescopic cylinder and the power assembly for controlling the positions of the first body and the second body according to the flow of people.

[0006] Furthermore, a printing device is arranged in the middle of the lower side of the front end surface of the support, and a first storage cavity and a second storage cavity adapted to the two sides of the printing device are respectively opened on the right side of the first body and the left side of the second body, and the front ends of the first storage cavity and the second storage cavity are respectively connected with the first paper outlet and the second paper outlet, and when the first body and the second body are in the initial position, the first paper outlet and the second paper outlet are spliced ​​and connected; the front end surface of the support is equipped with a conveying mechanism, and the conveying mechanism is arranged below the printing device, when the first body and the second body are in the initial position, the conveying mechanism is located in the first paper outlet and the second paper outlet, and when the first body and the second body are in the separated position, the two ends of the conveying mechanism are respectively docked with the right side of the first paper outlet and the left side of the second paper outlet.

[0007] Furthermore, slide rails are provided on both upper and lower sides of the front end surface of the support, and the first movable seat and the second movable seat are slidably mounted on both sides of the slide rails, respectively. The first body and the second body are respectively mounted on the first movable seat and the second movable seat, and grooves are provided at the right end of the first movable seat and the left end of the second movable seat, and racks are fixedly provided in the grooves on both sides, and the racks extend out of the grooves. The power assembly includes a motor, which is installed at the rear end of the support, and its output shaft extends through and extends to the front side of the support. A gear is provided on the output shaft of the motor, and the gear meshes with the racks on both sides for transmission.

[0008] Furthermore, the front end surfaces of the first movable seat and the second movable seat are vertically provided with screw rods, the first body and the second body are respectively slidably assembled on the first movable seat and the second movable seat, and are threadedly connected with the corresponding screw rods, and the screw rods on both sides are driven to rotate by two motors respectively.

[0009] Furthermore, a receiving slot is provided on the top of the main cabinet, and a plurality of guiding components are arranged in the receiving slot. The guiding components include a drone and a hangar. The hangar is installed in the receiving slot, and the drone is remotely controlled by government service personnel for remote guidance.

[0010] Furthermore, the first identity authentication device includes a first image acquisition unit, a first reading unit and a first document verification unit, the first image acquisition unit is arranged in the middle of the upper side of the front end of the first body, and the first reading unit and the first document verification unit are arranged on the left side of the front end of the first body; the second identity authentication device includes a second image acquisition unit, a second reading unit and a second document verification unit, the second image acquisition unit is arranged in the middle of the upper side of the front end of the second body, and the second reading unit and the second document verification unit are arranged on the right side of the front end of the second body.

[0011] The present invention also adopts a data collection system, including a terminal collection module, which is deployed in the above-mentioned processing terminal to collect business processing data, device status data and user interaction logs in real time; The data synchronization module uses a dynamic timestamp marking mechanism to trigger data deduplication and merging operations when business-related data between processing terminals is detected; Data cleaning module, used to standardize the data collected from each processing terminal; The distributed storage module adopts a hot and cold data hierarchical architecture to store real-time business data in the database, transfer historical archived data to the object repository, and establish a secondary index based on the business type-time dimension; The blockchain evidence storage module calculates the hash value of key business data and synchronizes it to the government alliance chain node to generate an evidence storage certificate containing a timestamp, terminal number, and data fingerprint.

[0012] Furthermore, it also includes a visual analysis platform that provides configurable dashboards for data map display, abnormal operation alarms, and service performance analysis.

[0013] Compared with the prior art, the present invention has the following beneficial effects: 1. The present invention has a compact structure and reasonable design. It can switch between single-machine and dual-machine modes according to the flow of people. During peak hours, the first machine body and the second machine body are separated to form a business diversion channel to avoid congestion; during off-peak hours, they are spliced ​​into a single-machine mode, reducing the floor space by more than 60%, which is suitable for scenes with limited space such as government halls and community service stations.

[0014] 2. The drone in the receiving slot on the top of the main cabinet of the present invention can display a three-dimensional route from an aerial perspective, dynamically command and adjust the queue path in front of the self-service terminal to reduce congestion, and can also guide users to the corresponding business window, reduce cross-regional confusion, and reduce labor cost investment.

[0015] 3. The present invention utilizes the synergistic effect of the printing device and the conveying mechanism. When the first and second bodies are separated and used as independent terminals, the conveying mechanism can deliver the materials to the corresponding paper outlets according to the users to whom the materials belong, thereby preventing material confusion, eliminating the need for additional printing equipment, and reducing costs.

[0016] 4. The present invention adopts intelligent data collection and storage architecture to achieve efficient management. The terminal acquisition module records business processing, equipment status and user interaction logs in real time. The data synchronization module uses a dynamic timestamp marking mechanism to automatically merge related business data to avoid repeated submission. At the same time, the hot and cold data are stored in layers (high-frequency data is quickly accessed, and historical data is economically archived) combined with secondary indexes to optimize query efficiency. Key business data is stored in the government alliance chain through the blockchain evidence module to generate hash values ​​to ensure authenticity and immutability during audit tracing. This system takes into account the comprehensiveness of data collection, the economy of storage and security. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Figure 1 This is a structural schematic diagram of a government service system processing terminal of the present invention; Figure 2 It is the main view of the terminal merging state of the present invention; Figure 3 It is the main view of the terminal in the unfolded state of the present invention; Figure 4 It is a top view of the terminal merging state of the present invention; Figure 5 It is a top view of the terminal of the present invention in an unfolded state.

[0018] In the figure, the main cabinet-1, the accommodating cavity-2, the first body-3, the second body-4, the first display screen-5, the second display screen-6, the support-7, the monitoring module-8, the printing device-9, the first storage cavity-10, the first paper outlet-11, the second paper outlet-12, the conveying mechanism-13, the slide rail-14, the first movable seat-15, the second movable seat-16, the groove-17, the rack-18, the gear-19, the screw-20, the accommodating groove-21, the drone-22, the hangar-23, the first image acquisition unit-24, the first reading unit-25, the first document verification unit-26, the second image acquisition unit-27, the second reading unit-28, and the second document verification unit-29. DETAILED DESCRIPTION

[0019] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0020] like Figures 1 to 5As shown, a government service system processing terminal includes a main cabinet 1, each side end surface of the main cabinet 1 is provided with a receiving cavity 2, each receiving cavity 2 is equipped with a terminal component, and the terminal component includes a first body 3 and a second body 4, the first body 3 and the second body 4 are respectively arranged on the left and right sides of the receiving cavity 2, the first body 3 is provided with a first display screen 5, a first main control device and a first identity verification device, the second body 4 is provided with a second display screen 6, a second main control device and a second identity verification device, when the first display screen 5 and the second display screen 6 are in the initial position, the first display screen 5 and the second display screen 6 are spliced ​​to form a main display screen; The first display screen 5 and the second display screen 6 select screens with a border width of ≤1.7mm (such as a 0.88mm ultra-narrow border design), which can greatly reduce the physical black borders at the joints, and adjust pixel alignment and color consistency through the built-in system to synchronize the picture display. At the same time, avoid placing key information in the joint area when merging the display, so as to achieve a visually seamless effect.

[0021] A support 7 is slidably mounted in the accommodating chamber 2, a telescopic cylinder is connected between the support 7 and the accommodating chamber 2, the telescopic cylinder is used to drive the support 7 to move forward and backward, the first body 3 and the second body 4 are slidably mounted on the left and right sides of the front end of the support 7, respectively, a power assembly is arranged on the support 7, the power assembly is used to drive the first body 3 and the second body 4 to move closer to or away from each other, a monitoring module 8 is arranged on the upper end of each side end surface of the main cabinet 1, for detecting the flow of people, a control system is arranged in the main cabinet 1, the control system is electrically connected to the monitoring module 8, the telescopic cylinder and the power assembly, for controlling the positions of the first body 3 and the second body 4 according to the flow of people, Slide rails 14 are provided on both upper and lower sides of the front end surface of the support 7, and the first movable seat 15 and the second movable seat 16 are slidably mounted on both sides of the slide rails 14, respectively. The first body 3 and the second body 4 are respectively mounted on the first movable seat 15 and the second movable seat 16, and grooves 17 are provided at the right end of the first movable seat 15 and the left end of the second movable seat 16, and racks 18 are fixedly provided on the grooves 17 on both sides, and the racks 18 extend out of the grooves 17. The power assembly includes a motor, which is installed at the rear end of the support 7, and its output shaft extends through to the front side of the support 7, and a gear 19 is provided on the output shaft of the motor, and the gear 19 is meshed with the racks 18 on both sides for transmission; When it is detected that there is a large flow of people and a queue occurs, the control system first issues a warning to signal the queue to move back. After making room for expansion, the telescopic cylinder drives the support 7 to move out of the accommodating chamber 2, and then the motor drives the gear 19 to rotate. The gear 19 rotates counterclockwise to drive the racks 18 on the upper and lower sides to move sideways, thereby driving the first body 3 and the second body 4 to move sideways, and finally quickly separate into two independent terminals to form a business diversion channel, avoiding the congestion problem caused by the fixed layout of traditional terminals, and by moving the first body 3 and the second body 4 outward, a sufficient gap is formed between the first body 3 and the second body 4, so that users on both sides will not be congested when operating, and the privacy of users can also be guaranteed; On the contrary, during daily off-peak periods, the first body 3 and the second body 4 are spliced ​​into a large-screen stand-alone mode through reverse operation, reducing the floor space by more than 60%, and in the stand-alone mode, if the first body 3 or the second body 4 fails, it will immediately switch to the other body to work independently, and the stand-alone operation can be maintained during maintenance and upgrades, achieving zero service interruption.

[0022] In this embodiment, a printing device 9 is arranged at the middle part of the lower side of the front end surface of the support 7, and a first storage cavity 10 and a second storage cavity adapted to the two sides of the printing device 9 are respectively opened on the right side of the first body 3 and the left side of the second body 4, and the front ends of the first storage cavity 10 and the second storage cavity are respectively connected with a first paper outlet 11 and a second paper outlet 12, when the first body 3 and the second body 4 are in the initial position, the first paper outlet 11 and the second paper outlet 12 are spliced ​​and connected; a conveying mechanism 13 is assembled on the front end surface of the support 7, and the conveying mechanism 13 is arranged below the printing device 9, when the first body 3 and the second body 4 are in the initial position, the conveying mechanism 13 is located in the first paper outlet 11 and the second paper outlet 12, when the first body 3 and the second body 4 are in the separated position, the two ends of the conveying mechanism 13 are respectively connected with the right side of the first paper outlet 11 and the left side of the second paper outlet 12; When the first machine body 3 and the second machine body 4 are used together, the material printed by the printing device 9 directly falls onto the conveying mechanism 13. At this time, the conveying mechanism 13 does not work, and the user can directly take it out from the paper outlet composed of the first paper outlet 11 and the second paper outlet 12. When the first machine body 3 and the second machine body 4 are separated and used as two independent terminals, after the material printed by the printing device 9 falls onto the conveying mechanism 13, the control system sends a signal to the conveying mechanism 13. According to whether the material belongs to the user of the first machine body 3 or the user of the second machine body 4, the conveying mechanism 13 conveys the material to the left or right to deliver the material to the corresponding first paper outlet 11 or second paper outlet 12, thereby preventing the problem of confusion of the printed materials when the first machine body 3 and the second machine body 4 have printing business at the same time; In this embodiment, the front end surfaces of the first movable seat 15 and the second movable seat 16 are vertically provided with a screw rod 20, the first body 3 and the second body 4 are respectively slidably assembled on the first movable seat 15 and the second movable seat 16, and are threadedly connected with the corresponding screw rod 20, and the screw rods 20 on both sides are driven to rotate by two motors respectively. The rotation of the screw rod 20 can drive the first body 3 or the second body 4 to move up and down, thereby meeting the operation requirements of users of different heights (such as children, wheelchair users or special groups) and lowering the operation threshold. When the first body 3 and the second body 4 are used together, the motors on both sides work synchronously to drive the first body 3 and the second body 4 to rise and fall synchronously.

[0023] In this embodiment, a receiving slot 21 is provided on the top of the main cabinet 1, and a plurality of guide components are arranged in the receiving slot 21. The guide components include a drone 22 and a hangar 23. The hangar 23 is installed in the receiving slot 21. The drone 22 is remotely controlled by government service personnel to perform remote guidance. The hangar 23 can be used to charge the drone 22. Drone 22 is equipped with cameras and multiple different types of sensors to monitor the distribution of traffic in the government hall in real time. It can analyze hot spots through algorithms and dynamically adjust the queue path in front of the self-service terminal to reduce congestion. Drone 22 can also move quickly between different floors or partitions in the hall, and guide users to the corresponding terminal according to the type of business (such as ID card processing, social security inquiry), reducing cross-regional confusion. At the same time, compared with traditional two-dimensional guidance, drone 22 can display a three-dimensional route from an aerial perspective, helping users to quickly locate the terminal. When the user needs to go to the corresponding window for manual processing to get a number from the terminal, drone 22 can guide the user to the window, which is especially suitable for government halls with complex layouts. At the same time, drone 22 can provide voice guidance for the visually impaired, or serve the hearing impaired through light instructions, enhancing barrier-free service capabilities.

[0024] In this embodiment, the first identity authentication device includes a first image acquisition unit 24, a first reading unit 25 and a first certificate verification unit 26, the first image acquisition unit 24 is arranged at the middle of the upper front side of the first body 3, and the first reading unit 25 and the first certificate verification unit 26 are arranged at the left side of the front end of the first body 3; the second identity authentication device includes a second image acquisition unit 27, a second reading unit 28 and a second certificate verification unit 29, the second image acquisition unit 27 is arranged at the middle of the upper front side of the second body 4, and the second reading unit 28 and the second certificate verification unit 29 are arranged at the right side of the front end of the second body 4; the first reading unit 25 and the second reading unit 28 are both used to identify and read the two-dimensional code, and the first certificate verification unit 26 and the second certificate verification unit 29 are used to identify and verify the user certificate information; When the first body 3 and the second body 4 are used in combination, the document verification unit and the reading unit on both sides can be used, so that left-handed or right-handed users can choose the most comfortable operating side, reducing misoperation caused by awkward posture. For wheelchair users or people with hand disabilities, the bilateral design allows flexible adjustment of the operating position, which is in line with the concept of barrier-free service. Therefore, when the terminals are used in combination, the document verification unit and the reading unit on both sides will not be wasted and can both play a role.

[0025] This embodiment also includes a data collection system, including a terminal collection module, which is deployed in the above-mentioned processing terminal to collect business processing data, device status data and user interaction logs in real time; such as real-time recording of business processing information (such as form filling content, certificate information), device operation status (such as a paper shortage prompt of the printing device 9) and user operation logs; The data synchronization module uses a dynamic timestamp marking mechanism. When business-related data between processing terminals is detected, data deduplication and merging operations are triggered. For example, when people handle the same business at different terminals (such as submitting materials at terminal A first and then supplementing materials at terminal B), the system automatically merges the complete materials to avoid repeated submission. The data cleaning module is used to standardize the data collected from each processing terminal; for example, the dates collected by different terminals (such as 2025 / 03 / 11 and March 11, 2025) are unified into a standardized format, and fields involving personal privacy are dynamically masked, as well as intelligent error correction: semantic analysis is used to discover and correct filling contradictions.

[0026] The distributed storage module adopts a hot and cold data hierarchical architecture to store real-time business data in the database, transfer historical archived data to the object repository, and establish a secondary index based on the business type-time dimension; For example: high-frequency data (business records in the last three months) is stored in a fast access area (database) for real-time and fast query, and historical data (records over one year old) is transferred to an economical large-capacity storage area (object repository). By establishing multi-dimensional retrieval tags, it supports combined query by business type (such as social security, provident fund) and time period.

[0027] The blockchain evidence storage module calculates the hash value of key business data and synchronizes it to the government alliance chain node to generate an evidence certificate containing timestamp, terminal number, and identity data; it can generate a unique identification code for key business data (such as approval results) and synchronize it to the government-dedicated blockchain network to ensure that the authenticity of the original records can be verified during subsequent audits.

[0028] Visual analysis platform, which provides configurable dashboards for data map display, abnormal operation alarms, and service performance analysis; The visualization analysis platform provides a visualization dashboard for government managers, which includes three core functions: real-time service map: displaying the terminal usage heat map in each area (such as the queue situation at the government service center); equipment health monitoring: warning of equipment failures such as insufficient ink and network interruption; performance analysis report: statistics on business processing efficiency in each time period, and prompting areas where additional terminals are needed.

[0029] Although the present invention has been described in detail with reference to the aforementioned embodiments, it is still possible for those skilled in the art to modify the technical solutions described in the aforementioned embodiments, or to make equivalent substitutions for some of the technical features therein. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the protection scope of the present invention.

Claims

1. A government service system processing terminal, characterized in that: The main cabinet comprises a main body cabinet, each side end surface of the main body cabinet is provided with a receiving cavity, each receiving cavity is equipped with a terminal assembly, the terminal assembly comprises a first body and a second body, the first body and the second body are respectively arranged on the left and right sides of the receiving cavity, the first body is provided with a first display screen, a first main control device and a first identity verification device, the second body is provided with a second display screen, a second main control device and a second identity verification device, when the first display screen and the second display screen are in the initial position, the first display screen and the second display screen are spliced ​​to form a main display screen; A support is slidably mounted in the accommodating cavity, a telescopic cylinder is connected between the support and the accommodating cavity, the telescopic cylinder is used to drive the support to move forward and backward, the first body and the second body are respectively slidably mounted on the left and right sides of the front end of the support, a power assembly is arranged on the support, the power assembly is used to drive the first body and the second body to move closer to or away from each other, a monitoring module is arranged on the upper end of each side end surface of the main cabinet for detecting the flow of people, a control system is arranged in the main cabinet, the control system is electrically connected to the monitoring module, the telescopic cylinder and the power assembly for controlling the positions of the first body and the second body according to the flow of people.

2. A government service system processing terminal according to claim 1, characterized in that: A printing device is arranged in the middle of the lower side of the front end surface of the support, and a first storage cavity and a second storage cavity adapted to the two sides of the printing device are respectively opened on the right side of the first body and the left side of the second body, and the front ends of the first storage cavity and the second storage cavity are respectively connected with the first paper outlet and the second paper outlet, and when the first body and the second body are in the initial position, the first paper outlet and the second paper outlet are spliced ​​and connected; a conveying mechanism is equipped on the front end surface of the support, and the conveying mechanism is arranged below the printing device, when the first body and the second body are in the initial position, the conveying mechanism is located in the first paper outlet and the second paper outlet, and when the first body and the second body are in the separated position, the two ends of the conveying mechanism are respectively docked with the right side of the first paper outlet and the left side of the second paper outlet.

3. A government service system processing terminal according to claim 1, characterized in that: Slide rails are provided on both upper and lower sides of the front end surface of the support, and the first moving seat and the second moving seat are slidably mounted on both sides of the slide rails. The first body and the second body are respectively mounted on the first moving seat and the second moving seat. A groove is provided at the right end of the first moving seat and the left end of the second moving seat. Racks are fixedly provided in the grooves on both sides, and the racks extend out of the grooves. The power assembly includes a motor, which is installed at the rear end of the support, and its output shaft extends through and extends to the front side of the support. A gear is provided on the output shaft of the motor, and the gear meshes with the racks on both sides for transmission.

4. A government service system processing terminal according to claim 3, characterized in that: The front end surfaces of the first movable seat and the second movable seat are vertically provided with screw rods, the first body and the second body are respectively slidably assembled on the first movable seat and the second movable seat, and are threadedly connected with the corresponding screw rods, and the screw rods on both sides are driven to rotate by two motors respectively.

5. A government service system processing terminal according to claim 1, characterized in that: A receiving slot is provided on the top of the main cabinet, and a plurality of guiding components are arranged in the receiving slot. The guiding components include a drone and a hangar. The hangar is installed in the receiving slot. The drone is remotely controlled by government service personnel, thereby performing remote guidance.

6. A government service system processing terminal according to claim 1, characterized in that: The first identity authentication device includes a first image acquisition unit, a first reading unit and a first document verification unit, the first image acquisition unit is arranged in the middle of the upper side of the front end of the first body, and the first reading unit and the first document verification unit are arranged on the left side of the front end of the first body; the second identity authentication device includes a second image acquisition unit, a second reading unit and a second document verification unit, the second image acquisition unit is arranged in the middle of the upper side of the front end of the second body, and the second reading unit and the second document verification unit are arranged on the right side of the front end of the second body.

7. A data collection system, characterized in that: It includes a terminal collection module, which is deployed in the processing terminal according to claim 1 and is used to collect business processing data, device status data and user interaction logs in real time; The data synchronization module uses a dynamic timestamp marking mechanism to trigger data deduplication and merging operations when business-related data between processing terminals is detected; Data cleaning module, used to standardize the data collected from each processing terminal; The distributed storage module adopts a hot and cold data hierarchical architecture to store real-time business data in the database, transfer historical archived data to the object repository, and establish a secondary index based on the business type-time dimension; The blockchain evidence storage module calculates the hash value of key business data and synchronizes it to the government alliance chain node to generate an evidence storage certificate containing a timestamp, terminal number, and data fingerprint.

8. A data collection system according to claim 7, characterized in that: It also includes a visual analysis platform that provides configurable dashboards for data map display, abnormal operation alarms, and service performance analysis.

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