Business handling record query method and device, storage medium and electronic equipment

Abstract

The invention discloses a business handling record query method and device, a storage medium and electronic equipment. Relates to the financial science and technology field. The method comprises the steps that business handling information input by a user is received, a to-be-inquired system is determined, the to-be-inquired system is a business handling system or a monitoring system, and the business handling information comprises at least one of handling time, identity information and a face recognition image; under the condition that the to-be-queried system is a business handling system, matching the business handling information with business data in the business handling system to obtain a first business handling record; extracting monitoring retrieval information from the first business handling record, and matching the monitoring retrieval information with monitoring data of a monitoring system to obtain a second business handling record; and displaying the first business handling record and the second business handling record on a front-end page. Through the method and the device, the problem of relatively low business handling record query efficiency in related technologies is solved.

Description

Technical Field

[0001] The present application relates to the field of financial technology, and specifically, to a business processing record query method, device, storage medium and electronic device. Background Art

[0002] In the related technologies, when a financial institution receives a customer's business complaint or inquiry email, it can only query the problematic business process and the customer's business processing image through the business records filed by the teller and the monitoring system, which is inefficient and incomplete. If the teller who handles the business fails to scan the daily image in time or does not retain other paper voucher records of unauthorized business, it will cause problems such as being unable to hold accountable or tracing related business, resulting in low efficiency in querying business processing records.

[0003] With regard to the problem of low efficiency in querying business records in related technologies, no effective solution has been proposed so far. Summary of the invention

[0004] The main purpose of the present application is to provide a business processing record query method, device, storage medium and electronic device to solve the problem of low efficiency of business processing record query in related technologies.

[0005] In order to achieve the above-mentioned purpose, according to one aspect of the present application, a business processing record query method is provided. The method includes: receiving business processing information input by a user, and determining a system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information, and face recognition image; in the case where the system to be queried is a business processing system, matching the business processing information with the business data in the business processing system to obtain a first business processing record; extracting monitoring retrieval information from the first business processing record, matching the monitoring retrieval information with the monitoring data of the monitoring system to obtain a second business processing record; and displaying the first business processing record and the second business processing record on the front-end page.

[0006] Optionally, after determining the system to be queried, the method also includes: when the system to be queried is a monitoring system, matching the business processing information with the monitoring data of the monitoring system to obtain a second business processing record; extracting business retrieval information from the second business processing record, matching the business retrieval information with the business data in the business processing system to obtain a first business processing record; and displaying the first business processing record and the second business processing record on the front-end page.

[0007] Optionally, the business processing information includes processing time, identity information and face recognition image, and matching the business processing information with business data in the business processing system to obtain a first business processing record includes: sending the business processing information to the business processing system, and receiving the matching result returned by the business processing system, wherein the matching result includes at least one of the following: a first matching result, a second matching result and a third matching result, the first matching result is obtained by a first face retrieval and matching module of the business processing system matching the face recognition image with the business data, the second matching result is obtained by an identity information retrieval and matching module of the business processing system matching the identity information with the business data, and the third matching result is obtained by a first processing time retrieval and matching module of the business processing system matching the processing time with the business data; determining the user's target business processing data from the matching results, and determining the target business processing data as the first business processing record.

[0008] Optionally, determining the target business processing data of the user from the matching results includes: determining all business processing data in the first matching results, the second matching results and the third matching results; calculating the similarity between each business processing data and the business handling information, and determining whether the similarity is less than a similarity threshold; if the similarity is less than the similarity threshold, eliminating the business processing data corresponding to the similarity to obtain the business processing data related to the user, and determining the business processing data related to the user as the target business processing data.

[0009] Optionally, the method also includes: when the first matching result, the second matching result and the third matching result are all empty, matching the business processing information with the monitoring data of the monitoring system, and determining whether the matching result is empty; when the matching result is empty, issuing a first prompt message, wherein the first prompt message is used to prompt that there is no business processing record; when the matching result is not empty, obtaining the second business processing record, and displaying the second business processing record on the front-end page.

[0010] Optionally, the business processing information includes processing time, identity information and face recognition image, and matching the monitoring retrieval information with the monitoring data of the monitoring system to obtain the second business processing record includes: sending the monitoring retrieval information to the monitoring system, and receiving the target monitoring data returned by the monitoring system, wherein the second processing time retrieval and matching module of the monitoring system searches the processing time to obtain all monitoring data within the processing time, and the second face retrieval and matching module of the monitoring system searches the face recognition image from all monitoring data within the processing time to obtain the user's target monitoring data; and determining the target monitoring data as the second business processing record.

[0011] Optionally, before determining the target monitoring data as the second business processing record, the method also includes: determining the monitoring data of multiple monitoring positions in the target monitoring data; receiving a monitoring position selection request, and determining the target monitoring position from multiple monitoring positions through the monitoring position selection request; and executing the step of determining the target monitoring data as the second business processing record based on the monitoring data of the target monitoring position.

[0012] In order to achieve the above-mentioned purpose, according to another aspect of the present application, a business processing record query device is provided. The device includes: a receiving unit, which is used to receive business processing information input by a user and determine the system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image; a first matching unit, which is used to match the business processing information with the business data in the business processing system when the system to be queried is a business processing system to obtain a first business processing record; an extraction unit, which is used to extract monitoring retrieval information from the first business processing record, match the monitoring retrieval information with the monitoring data of the monitoring system to obtain a second business processing record; and a first display unit, which is used to display the first business processing record and the second business processing record on the front-end page.

[0013] In an embodiment of the present application, a method is adopted in which business processing information input by a user is received and a system to be queried is determined, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image; when the system to be queried is a business processing system, the business processing information is matched with the business data in the business processing system to obtain a first business processing record; monitoring retrieval information is extracted from the first business processing record, and the monitoring retrieval information is matched with the monitoring data of the monitoring system to obtain a second business processing record; the first business processing record and the second business processing record are displayed on the front-end page. By taking the business processing system and the monitoring system as the systems to be queried, matching is performed in the systems to be queried based on the business processing information provided by the user, and the matched first business processing record and the second business processing record are displayed on the front-end page, thereby achieving the purpose of linked query of business records and monitoring videos, thereby realizing the technical effect of improving the query efficiency of business processing records, and thus solving the technical problem of low query efficiency of business processing records. BRIEF DESCRIPTION OF THE DRAWINGS

[0014] The drawings constituting a part of the present application are used to provide a further understanding of the present application. The illustrative embodiments and descriptions of the present application are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0015] Figure 1A hardware structure block diagram of a computer terminal (or mobile device) for implementing a business handling record query method is shown;

[0016] Figure 2 It is a flowchart of a business handling record query method provided in an embodiment of the present application;

[0017] Figure 3 is a schematic diagram of a business handling record query system provided according to an embodiment of the present application;

[0018] Figure 4 It is a flowchart of an optional business handling record query method provided according to an embodiment of the present application;

[0019] Figure 5 is a schematic diagram of a business handling record query device provided according to an embodiment of the present application;

[0020] Figure 6 It is a structural block diagram of an electronic device according to an embodiment of the present application. DETAILED DESCRIPTION

[0021] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present application.

[0022] It should be noted that the terms "first", "second", etc. in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0023] It should be noted that the collected information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for display, data for analysis, etc.) involved in this application are information and data authorized by the user or fully authorized by all parties, and the collection, storage, use, processing, transmission, provision, disclosure and application of relevant data are in compliance with relevant laws, regulations and standards, necessary confidentiality measures are taken, and public order and good customs are not violated, and corresponding operation entrances are provided for users to choose to authorize or refuse. For example, an interface is set up between this system and relevant users or institutions to provide users with corresponding operation entrances for users to choose to agree or refuse the results of automated decision-making; if the user chooses to refuse, the expert decision-making process will be entered.

[0024] Example 1

[0025] According to an embodiment of the present application, a method embodiment of business processing record query is also provided. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and although the logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0026] The method embodiment provided in the first embodiment of the present application can be executed in a mobile terminal, a computer terminal or a similar computing device. Figure 1 The hardware structure block diagram of a computer terminal (or mobile device) for implementing a business handling record query method is shown. Figure 1 As shown, the computer terminal 10 (or mobile device) may include one or more (shown as 102a, 102b, ..., 102n in the figure) processors 102 (the processor 102 may include but is not limited to a processing device such as an MCU (Microcontroller Unit) or an FPGA (Field-Programmable Gate Array), a memory 104 for storing data, and a transmission device 106 for communication functions. In addition, it may also include: a display, an input / output interface (I / O interface), a USB (Universal Serial Bus) port (which may be included as one of the ports of a BUS (Business)), a network interface, a power supply and / or a camera. It will be understood by those skilled in the art that Figure 1 The structure shown is only for illustration and does not limit the structure of the above electronic device. Figure 1 More or fewer components as shown, or with Figure 1 Different configurations are shown.

[0027] It should be noted that the one or more processors 102 and / or other data processing circuits described above may generally be referred to herein as "data processing circuits". The data processing circuits may be embodied in whole or in part as software, hardware, firmware, or any other combination thereof. In addition, the data processing circuit may be a single independent processing module, or may be incorporated in whole or in part into any of the other components in the computer terminal 10 (or mobile device). As described in the embodiments of the present application, the data processing circuit acts as a processor control (e.g., selection of a variable resistor terminal path connected to an interface).

[0028] The memory 104 can be used to store software programs and modules of application software, such as program instructions / data storage devices corresponding to the business handling record query method in the embodiment of the present application. The processor 102 executes various functional applications and data processing by running the software programs and modules stored in the memory 104, that is, the above-mentioned business handling record query method is realized. The memory 104 may include a high-speed random access memory, and may also include a non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 104 may further include a memory remotely arranged relative to the processor 102, and these remote memories may be connected to the computer terminal 10 via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0029] The transmission device 106 is used to receive or send data via a network. The specific example of the above network may include a wireless network provided by a communication provider of the computer terminal 10. In one example, the transmission device 106 includes a network adapter (Network Interface Controller, NIC), which can be connected to other network devices through a base station so as to communicate with the Internet. In one example, the transmission device 106 can be a radio frequency (RF) module, which is used to communicate with the Internet wirelessly.

[0030] The display may be, for example, a touch screen liquid crystal display that enables a user to interact with a user interface of the computer terminal 10 (or mobile device).

[0031] In the above operating environment, the present application provides a method for querying business processing records. Figure 2 is a flow chart of a business handling record query method provided in an embodiment of the present application, such as Figure 2 As shown, the method includes:

[0032] Step S201, receiving business processing information input by the user and determining the system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image.

[0033] In step S201, the user enters business handling information through the interface of the business handling record query system. The business handling information may include but is not limited to the handling time of the business, identity information (such as ID card number) or face recognition image. Information input can be done by filling in a form in a graphical user interface, or by uploading documents, pictures, etc.

[0034] After the user enters the business processing information, the business processing record query system will provide an option for the user to choose whether to query the business processing system or the monitoring system first. This choice will determine the starting point of the system query and the direction of information flow. After determining the system to be queried, the information entered by the user is parsed and a preliminary verification is performed to ensure that the information format is correct and can be used for subsequent query operations. For example, check whether the time format is correct, whether the length and digital format of the ID number meet the standards, and whether the face recognition image is clear.

[0035] After the information is verified, the business processing information will be transmitted to the system selected by the user. If the user chooses to query the business processing system first, the information will be transmitted to the business processing system; if the user chooses the monitoring system, the information will be transmitted to the monitoring system.

[0036] Step S202: When the system to be queried is a business processing system, the business processing information is matched with the business data in the business processing system to obtain a first business processing record.

[0037] In step S202, after the business processing system receives the business processing information, first, the business processing system needs to parse the information and convert it into a format that can be compared with the data stored in the business process data storage unit. The parsed information is used to query the business process data storage unit. Matching retrieval is performed according to different elements in the business processing information (such as processing time, identity information, face recognition image, etc.). For example, the business processing time retrieval matching unit is responsible for matching records according to the processing time, the face retrieval matching unit is responsible for matching records according to the face recognition image, the ID card number retrieval matching unit is responsible for matching records according to the ID card number, and the business front desk processing code retrieval matching unit, if it exists, is responsible for matching records according to the business code.

[0038] When the business information is matched in the business process data storage unit, the system will find the business record that best matches the input information, that is, the first business handling record. The first business handling record may include the user's electronic certificate, business details, notices and other information related to business handling.

[0039] Step S203: extract monitoring retrieval information from the first business processing record, match the monitoring retrieval information with the monitoring data of the monitoring system, and obtain a second business processing record.

[0040] In step S203, after receiving the first business processing record returned from the business processing system, retrieval information related to the monitoring system is extracted from these records. The monitoring retrieval information may include the specific time of the business processing, the counter number or location information, the ID of the teller who handles the business, and the customer's identity information (such as ID number or face recognition data). The monitoring retrieval information is a key element for locating the monitoring video, ensuring that the monitoring video clips related to the business processing can be accurately found. The extracted monitoring retrieval information is formatted to ensure that it matches the data format of the monitoring system, so as to facilitate the monitoring system to perform effective data retrieval. For example, if the time of the business processing is stored in a certain format, and the video timestamp of the monitoring system uses another format, the information matching system needs to convert the time information into a format that the monitoring system can recognize.

[0041] The converted monitoring retrieval information is input into the monitoring system, and the monitoring system will perform matching retrieval in the monitoring data storage unit according to the information. The monitoring data storage unit stores a large amount of monitoring video data, and the matching process needs to use retrieval mechanisms such as the business processing time retrieval matching unit and the face retrieval matching unit to quickly locate the monitoring video clip corresponding to the first business processing record.

[0042] When the data in the monitoring system successfully matches the monitoring retrieval information of the first business handling record, the system will retrieve the corresponding monitoring video clips, which constitute the second business handling record. The second business handling record contains video evidence of the interaction between the counter, the customer and the teller during the business handling process, which helps to further confirm the details of the business process or handle potential business disputes.

[0043] Step S204: display the first business processing record and the second business processing record on the front-end page.

[0044] In step S204, the first business processing record may include detailed information on business processing, such as electronic vouchers, business operation details, notices, etc.; the second business processing record is based on the video clips related to the business returned by the monitoring system. The front-end page is used to ensure that users can quickly locate and view the required information. The page is usually divided into two main parts: one for displaying the business process record (the first business processing record) and the other for playing the monitoring video (the second business processing record). The business process record can be displayed in the form of a list or a timeline, while the monitoring video is displayed in the form of a player.

[0045] In the business process record area of ​​the front-end page, the business processing record query system will display relevant information of the first business processing record. Such as business time, processing personnel, user information, business type, operation steps, signatures and other relevant documents. In the monitoring video area of ​​the front-end page, the business processing record query system will play video clips related to the first business processing record (second business processing record). The video playback function should support operations such as pause, fast forward, fast rewind and full-screen viewing, so that users or staff can view the specific details of the business processing process in detail. In addition, if the video clip is long, marks or thumbnails of key time points can be provided to help quickly locate.

[0046] The front-end page can support users or staff to interact with the displayed data, for example: allowing comparisons between business process records and surveillance videos to help identify any anomalies or potential problems. Provide the option to download or print business process records and surveillance videos to facilitate evidence preservation or further analysis. Provide annotation or comment functions in business process records and surveillance videos to facilitate recording observations or subsequent discussions. Provide navigation or jump functions between business process records and surveillance videos to ensure data consistency and integrity. When displaying data, only authorized users or staff can access and view business process records and surveillance videos to protect the security of customer information and data.

[0047] The business processing record query method provided in the embodiment of the present application receives business processing information input by a user and determines a system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image; when the system to be queried is a business processing system, the business processing information is matched with business data in the business processing system to obtain a first business processing record; monitoring retrieval information is extracted from the first business processing record, and the monitoring retrieval information is matched with monitoring data of the monitoring system to obtain a second business processing record; the first business processing record and the second business processing record are displayed on a front-end page, and by taking the business processing system and the monitoring system as the systems to be queried, matching is performed in the systems to be queried based on the business processing information provided by the user, and the matched first business processing record and the second business processing record are displayed on the front-end page, thereby achieving the purpose of linked query of business records and monitoring videos, thereby realizing the technical effect of improving the efficiency of business processing record query, and thus solving the technical problem of low efficiency of business processing record query.

[0048] In addition to using the business processing system as the system to be queried first, the monitoring system can also be used as the system to be queried first. Optionally, in the business processing record query method provided in the embodiment of the present application, after determining the system to be queried, the method also includes: when the system to be queried is the monitoring system, matching the business processing information with the monitoring data of the monitoring system to obtain a second business processing record; extracting business retrieval information from the second business processing record, matching the business retrieval information with the business data in the business processing system to obtain a first business processing record; and displaying the first business processing record and the second business processing record on the front-end page.

[0049] In some examples, if the system to be queried is a monitoring system, the monitoring system receives the business processing information transmitted by the user. The monitoring system will first parse this information in order to effectively match it with the monitoring video data stored in the monitoring data storage unit. The business processing time retrieval matching unit and the face retrieval matching unit in the monitoring data storage unit perform matching queries based on the parsed business processing information. Through timestamp and face recognition technology, the monitoring system can quickly locate the monitoring video clips that match the user input information. The monitoring point selection unit ensures that the retrieved monitoring video corresponds to the camera video at the location where the business occurs based on the location information of the business.

[0050] After the match is successful, the monitoring system will return the monitoring video clips related to the business handling information. These clips constitute the second business handling record, that is, the monitoring video of the user handling the business. After receiving the second business handling record (monitoring video clip), the video analysis technology is used to extract business retrieval information from the monitoring video, such as the specific time of the business handling, the counter number or location, the ID of the teller handling the business, and the behavioral characteristics of the customer during the business handling process. This information will be used as the basis for querying the business handling system.

[0051] The business retrieval information is converted into a format that can be recognized by the business processing system and input into the information data input unit of the business processing system. The various retrieval and matching units of the business processing system (such as the business processing time retrieval and matching unit, the ID card number retrieval and matching unit, and the business front desk processing code retrieval and matching unit) will perform matching queries in the business process data storage unit based on the converted information to find the business records corresponding to the surveillance video clips. After the business processing system successfully matches the business retrieval information, it will return a specific business processing record, which constitutes the first business processing record, including business details, electronic vouchers, notices, etc.

[0052] The display system integrates the received first business processing record and the second business processing record. The front-end page will simultaneously display detailed information of the business process (first business processing record) and the monitoring video of the business processing process (second business processing record). Users or staff can view the business processing flow and related monitoring videos on the same interface to help conduct business review, dispute resolution or internal investigation.

[0053] This embodiment ensures the transparency and traceability of business processing through two-way retrieval of surveillance videos and business records, helping financial institutions provide more comprehensive and accurate information support when handling customer complaints, internal audits or compliance inspections. The design of the front-end display page focuses on user experience and intuitive display of data, making business audits and viewing of surveillance videos more efficient and convenient.

[0054] After determining the business processing information, match the business data in the business processing system according to the business processing information. Optionally, in the business processing record query method provided in the embodiment of the present application, the business processing information includes processing time, identity information and face recognition image. Matching the business processing information with the business data in the business processing system to obtain the first business processing record includes: sending the business processing information to the business processing system, and receiving the matching result returned by the business processing system, wherein the matching result includes at least one of the following: a first matching result, a second matching result and a third matching result. The first matching result is obtained by matching the face recognition image with the business data by a first face retrieval and matching module of the business processing system, the second matching result is obtained by matching the identity information with the business data by an identity information retrieval and matching module of the business processing system, and the third matching result is obtained by matching the processing time with the business data by a first processing time retrieval and matching module of the business processing system. Determine the user's target business processing data from the matching results, and determine the target business processing data as the first business processing record.

[0055] In some examples, the information transmission unit of the business processing record query system sends the business processing information obtained from the user to the business processing system. The business processing system receives this information through its data receiving unit and prepares for matching retrieval. The first face retrieval and matching module of the business processing system receives the face recognition image, and based on image processing and face recognition technology, matches it with the customer facial information stored in the business process data storage unit to find the business record that matches the facial image (that is, the first matching result). The identity information retrieval and matching module receives identity information such as the ID card number, compares it with the customer identity record in the business data, and finds the matching business processing record (that is, the second matching result). The first processing time retrieval and matching module receives the specific time of the business processing, and searches for the business data record that matches the time point or time period (that is, the third matching result).

[0056] The user's target business processing data is determined from the matching results, that is, the business record that best matches the business processing information entered by the user. This record can contain detailed information on the business processing, such as business type, operation steps, electronic credentials, signatures, etc.

[0057] This embodiment uses a multi-dimensional search mechanism to ensure accurate matching of business records. Through the search of three dimensions of face recognition, identity information and processing time, specific business records can be more effectively located, improving query efficiency and accuracy.

[0058] In order to ensure the accuracy of the first business processing record queried, it is necessary to screen out the target business processing data based on the similarity between the matching result and the business processing data. Optionally, in the business processing record query method provided in the embodiment of the present application, determining the user's target business processing data from the matching result includes: determining all business processing data in the first matching result, the second matching result and the third matching result; calculating the similarity between each business processing data and the business processing information, and determining whether the similarity is less than the similarity threshold; when the similarity is less than the similarity threshold, eliminating the business processing data corresponding to the similarity to obtain the business processing data related to the user, and determining the business processing data related to the user as the target business processing data.

[0059] In some examples, the business processing system retrieves the face recognition image, identity information and processing time in the business processing information through the first face retrieval matching module, the identity information retrieval matching module and the first processing time retrieval matching module, respectively, and obtains the corresponding first matching result, second matching result and third matching result. The business processing data in the three matching results are integrated to obtain all business processing data. The similarity is calculated for each business processing data and the business processing information input by the user. The similarity calculation may be different according to different matching dimensions: for example, for the first matching result, the similarity can be determined by comparing the distance between the image feature vectors, such as using Euclidean distance or cosine similarity. For the second matching result, the similarity can be determined by comparing the consistency of information such as ID number and name. For the third matching result, the similarity can be determined by calculating the difference between the timestamps. The smaller the difference, the higher the similarity.

[0060] A similarity threshold is set based on expert experience, and the similarity between each business processing data and the business processing information is compared with the threshold. If the similarity is less than the threshold, it means that the data has a low match with the information entered by the user and may be an irrelevant business record. All business processing data with a similarity less than the similarity threshold are eliminated, and only those records with a high match and a close relationship with the business processing information entered by the user are retained. After the above elimination process, the business processing data retained is the business processing data related to the user, that is, the target business processing data.

[0061] This embodiment improves the accuracy and efficiency of business record retrieval through multi-dimensional similarity calculation and screening, ensuring that the query results are highly relevant to user needs. When processing large amounts of data, the setting of similarity thresholds can effectively filter out irrelevant information, reduce the burden on staff, and improve user experience.

[0062] If the business processing record of the user is not matched in the business processing system that is first queried, the business processing information can be matched with the monitoring system. Optionally, in the business processing record query method provided in the embodiment of the present application, the method also includes: when the first matching result, the second matching result and the third matching result are all empty, the business processing information is matched with the monitoring data of the monitoring system, and it is determined whether the matching result is empty; when the matching result is empty, a first prompt message is issued, wherein the first prompt message is used to prompt that there is no business processing record; when the matching result is not empty, a second business processing record is obtained, and the second business processing record is displayed on the front-end page.

[0063] In some examples, if the first matching result, the second matching result, and the third matching result are all empty, it means that the business processing record of the user has not been queried in the business processing system. At this time, the monitoring system can be queried and the business processing information can be sent to the monitoring system. The monitoring system will try to find the monitoring video data matching the input information in the monitoring data storage unit. The monitoring system will match the monitoring data according to the business processing information and determine whether the matching result is empty. If no record matching the input information is found in the monitoring data, this means that no business processing related to the business processing information has been recorded within a given time period.

[0064] When the monitoring match result is empty, the first prompt message is issued through the display system. It is used to clearly inform the user that no business records or monitoring videos matching the input business processing information are currently found. However, if the monitoring match result is not empty, that is, the monitoring system finds monitoring video clips related to the business processing information, the monitoring system will send these monitoring video clips to the display system and display them in the business monitoring image display unit of the front-end page. Even if there is no direct record in the business system, the monitoring video can still provide direct evidence of the business processing process.

[0065] When the relevant records cannot be found in the business processing system, this embodiment still attempts to provide users with evidence of the business processing process by retrieving the surveillance video data to meet the user's query needs. If the surveillance video is also unable to provide evidence, the system will clearly inform the user to avoid unnecessary waiting or expectations. The comprehensiveness and flexibility of the business processing record query system in processing query requests are improved, and even in some extreme cases, the required information or evidence can be provided to users as much as possible, thereby improving the user experience and the overall service quality of the system.

[0066] After acquiring the monitoring retrieval information, the monitoring data is matched according to the monitoring retrieval information to obtain a second business processing record. Optionally, in the business processing record query method provided in the embodiment of the present application, the business processing information includes processing time, identity information and face recognition image. The monitoring retrieval information is matched with the monitoring data of the monitoring system to obtain the second business processing record, including: sending the monitoring retrieval information to the monitoring system, and receiving the target monitoring data returned by the monitoring system, wherein the second processing time retrieval and matching module of the monitoring system searches the processing time to obtain all monitoring data within the processing time, and the second face retrieval and matching module of the monitoring system searches the face recognition image from all monitoring data within the processing time to obtain the target monitoring data of the user; and determining the target monitoring data as the second business processing record.

[0067] In some examples, the business processing record query system sends monitoring retrieval information to the monitoring system. After receiving the business processing time information, the second processing time retrieval and matching module of the monitoring system matches the monitoring video data stored in the monitoring data storage unit in the time dimension to find all monitoring data within the specified time range. It helps the system quickly locate the monitoring video within the business processing time period and provides a basis for subsequent detailed retrieval. After obtaining all the monitoring data within the processing time, the second face retrieval and matching module of the monitoring system will further search these data. Using face recognition technology, the facial image provided by the user is compared with the face appearing in the monitoring video to identify and locate the users involved in the business processing.

[0068] Through facial recognition matching, video clips corresponding to the facial recognition images input by the user are screened out from all monitoring data within the processing time. These clips will be determined as the user's target monitoring data and constitute the second business processing record.

[0069] This embodiment ensures the accuracy and relevance of the second business processing record through dual matching retrieval based on time and face recognition in the monitoring system.

[0070] When acquiring the target monitoring data, it is also necessary to select a target monitoring position. Optionally, in the business processing record query method provided in the embodiment of the present application, before determining the target monitoring data as the second business processing record, the method also includes: determining the monitoring data of multiple monitoring positions in the target monitoring data; receiving a monitoring position selection request, and determining the target monitoring position from multiple monitoring positions through the monitoring position selection request; and executing the step of determining the target monitoring data as the second business processing record based on the monitoring data of the target monitoring position.

[0071] In some examples, since the business premises of financial institutions are usually equipped with multiple surveillance cameras covering different areas, the search results may include surveillance videos of multiple surveillance cameras. The business surveillance image display unit displays previews of the retrieved video clips of multiple surveillance cameras to the user. After viewing, the user can make a surveillance camera selection request, indicating which specific surveillance camera or cameras they want to view detailed videos. After receiving the user's surveillance camera selection request, it is parsed to determine the selected target surveillance camera.

[0072] Based on the surveillance data of the target surveillance camera, the surveillance system will further process it to ensure that only video clips within the time period related to the business processing information are included. These video clips will be integrated into the second business processing record, that is, including the surveillance videos obtained from the specific surveillance camera, which record the user's business processing process.

[0073] This embodiment ensures the accuracy and relevance of video evidence by allowing users or staff to select the most relevant video from multiple surveillance cameras for viewing. By selecting videos from specific surveillance cameras, specific operations and details in the business process can be observed more carefully, improving the utilization efficiency of surveillance videos, while also providing users with a more focused and effective query experience.

[0074] According to another embodiment of the present application, a business handling record query system is also provided. Figure 3 is a schematic diagram of a business handling record query system provided according to an embodiment of the present application, such as Figure 3 As shown, the system includes: a management server 301, a business processing system 302, a monitoring system 303, an information matching system 304, and a display system 305.

[0075] The management server 301 is composed of an information input module, a system selection module (selecting the first check monitoring system or the front-end business system), and an information transmission module. The information input module is responsible for receiving the business query information input by the applicant, including the business processing time, the ID number of the person handling the business, the portrait of the person handling the business, etc. The system selection module is responsible for receiving the first check system input by the applicant. The information transmission module is responsible for transmitting information with the business processing system 302 and the monitoring system 303 selected by the applicant.

[0076] The business processing system 302 refers to the front desk business processing system of a financial institution, which is composed of a data receiving module, a business process data storage module, a face retrieval and matching module, an ID card number retrieval and matching module, a business processing time retrieval and matching module, a business front desk processing code retrieval and matching module, and a front desk business process retrieval module.

[0077] Monitoring system 303 refers to the video storage and call system of all monitoring video points within the jurisdiction of the business outlets, including a data receiving module, a business processing time retrieval and matching module, a face retrieval and matching module, a monitoring point selection module, and a business processing flow monitoring image retrieval module.

[0078] The information matching system 304 refers to the information provided by the applicant, after retrieving the business handling information of the corresponding first-tier system, matching the business information to another system, and its main role is to connect the business handling system 302 and the monitoring system 303. The system consists of a business handling system information data input module, a business handling system information data storage module, a monitoring system information data input module, a monitoring system information data storage module, and an information matching conversion input module.

[0079] The display system 305 is a dual-system business process and image data display system for the front-end monitoring of the business checked by the final applicant, and is composed of a front-end business process display module and a business monitoring image display module.

[0080] This embodiment uses the business processing record query system to bidirectionally retrieve business processing procedures and business processing videos based on limited elements such as customer business processing time and identity information. Through this system, the monitoring system can be linked to query customer business processing process records, including but not limited to retrieving customer electronic certificate signatures, customer business processing details and notices, etc. At the same time, the counter can also reversely retrieve the full-process images of the customer's business processing through the customer's business processing process, which helps to improve the efficiency of business tracing and accountability.

[0081] According to another embodiment of the present application, an optional business handling record query method using the business handling record query system is also provided. Figure 4 is a flowchart of an optional business handling record query method provided in an embodiment of the present application, such as Figure 4 As shown, the method includes:

[0082] Step S401 : The applicant inputs business search information to the management server 301 .

[0083] Step S402, selecting the business processing system 302 through the system selection module.

[0084] Step S403 , the information transmission module transmits the information to the data receiving module of the business processing system 302 .

[0085] Step S404: the data receiving module transmits the information to the business process data storage module.

[0086] Step S405: various search and matching modules search for specific businesses handled at the front desk.

[0087] Step S406 , matching the specific business input information with the business processing system information data input module of the system 304 .

[0088] Step S407: The business processing system information data input module inputs the data into the business processing system information data storage module.

[0089] Step S408 , the business processing system information data storage module matches the data input information with the conversion input module and converts it into information that can be retrieved by the monitoring system 303 .

[0090] Step S409: input the information into the monitoring system information data input module.

[0091] Step S410: The information data input module of the monitoring system 303 inputs the information into the information data storage module of the monitoring system 303 to retrieve the monitoring retrieval data of the specific business.

[0092] Step S411 , inputting the monitoring data of the specific service into the data receiving module of the monitoring system 303 .

[0093] Step S412: each search and matching module in the monitoring data storage module retrieves the monitoring image of the specific business.

[0094] Step S413: The foreground business process retrieval module displays the foreground business process in the foreground business process display module.

[0095] Step S414: The business process monitoring image retrieval module displays the business monitoring image in the business monitoring image display module.

[0096] This embodiment uses an optional business processing record query method to bidirectionally retrieve business processing procedures and business processing videos based on limited elements such as customer business processing time and identity information. Through this system, the monitoring system can be linked to query customer business processing process records, including but not limited to retrieving customer electronic certificate signatures, customer business processing details and notices, etc. At the same time, the counter can also reversely retrieve the full-process images of the customer's business processing through the customer's business processing process, which helps to improve the efficiency of business tracing and accountability.

[0097] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0098] Example 2

[0099] The embodiment of the present application also provides a business handling record query device. It should be noted that the business handling record query device of the embodiment of the present application can be used to execute the business handling record query method provided by the embodiment of the present application. The business handling record query device provided by the embodiment of the present application is introduced below.

[0100] According to an embodiment of the present application, a device for implementing the above-mentioned business handling record query method is also provided. Figure 5 is a schematic diagram of a business handling record query device provided according to an embodiment of the present application, such as Figure 5 As shown, the device comprises:

[0101] The receiving unit 501 is used to receive the business processing information input by the user and determine the system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image;

[0102] A first matching unit 502 is used to match the business processing information with the business data in the business processing system to obtain a first business processing record when the system to be queried is a business processing system;

[0103] The extraction unit 503 is used to extract the monitoring retrieval information from the first business processing record, match the monitoring retrieval information with the monitoring data of the monitoring system, and obtain the second business processing record;

[0104] The first display unit 504 is used to display the first business processing record and the second business processing record on the front-end page.

[0105] The business processing record query device provided in the embodiment of the present application receives business processing information input by a user and determines a system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image; when the system to be queried is a business processing system, the business processing information is matched with business data in the business processing system to obtain a first business processing record; monitoring retrieval information is extracted from the first business processing record, and the monitoring retrieval information is matched with the monitoring data of the monitoring system to obtain a second business processing record; the first business processing record and the second business processing record are displayed on the front-end page. By taking the business processing system and the monitoring system as the systems to be queried, matching is performed in the systems to be queried based on the business processing information provided by the user, and the matched first business processing record and the second business processing record are displayed on the front-end page, thereby achieving the purpose of linked query of business records and monitoring videos, thereby realizing the technical effect of improving the efficiency of business processing record query, and thus solving the technical problem of low efficiency of business processing record query.

[0106] Optionally, in the business processing record query device provided in the embodiment of the present application, the device also includes: a second matching unit, which is used to match the business processing information with the monitoring data of the monitoring system to obtain a second business processing record when the system to be queried is a monitoring system; a third matching unit, which is used to extract business retrieval information from the second business processing record, match the business retrieval information with the business data in the business processing system to obtain a first business processing record; and a second display unit, which is used to display the first business processing record and the second business processing record on the front-end page.

[0107] Optionally, in the business processing record query device provided in the embodiment of the present application, the first matching unit 502 includes: a first sending module, used to send business processing information to the business processing system, and receive the matching results returned by the business processing system, wherein the matching results include at least one of the following: a first matching result, a second matching result and a third matching result, the first matching result is obtained by the first face retrieval and matching module of the business processing system matching the face recognition image with the business data, the second matching result is obtained by the identity information retrieval and matching module of the business processing system matching the identity information with the business data, and the third matching result is obtained by the first processing time retrieval and matching module of the business processing system matching the processing time with the business data; a first determination module, used to determine the user's target business processing data from the matching results, and determine the target business processing data as the first business processing record.

[0108] Optionally, in the business processing record query device provided in the embodiment of the present application, the first determination module includes: a first determination sub-module, used to determine all business processing data in the first matching result, the second matching result and the third matching result; a first calculation sub-module, used to calculate the similarity between each business processing data and the business processing information, and determine whether the similarity is less than a similarity threshold; a removal sub-module, used to remove the business processing data corresponding to the similarity when the similarity is less than the similarity threshold, to obtain business processing data related to the user, and determine the business processing data related to the user as the target business processing data.

[0109] Optionally, in the business processing record query device provided in the embodiment of the present application, the device also includes: a fourth matching unit, used to match the business processing information with the monitoring data of the monitoring system when the first matching result, the second matching result and the third matching result are all empty, and determine whether the matching result is empty; a prompt unit, used to issue a first prompt message when the matching result is empty, wherein the first prompt message is used to prompt that there is no business processing record; a third display unit, used to obtain the second business processing record when the matching result is not empty, and display the second business processing record on the front-end page.

[0110] Optionally, in the business processing record query device provided in the embodiment of the present application, the extraction unit 503 includes: a second sending module, used to send the monitoring retrieval information to the monitoring system, and receive the target monitoring data returned by the monitoring system, wherein the second processing time retrieval and matching module of the monitoring system searches the processing time to obtain all the monitoring data within the processing time, and the second face retrieval and matching module of the monitoring system searches the face recognition image from all the monitoring data within the processing time to obtain the target monitoring data of the user; a second determination module, used to determine the target monitoring data as the second business processing record.

[0111] Optionally, in the business processing record query device provided in the embodiment of the present application, the extraction unit 503 also includes: a third determination module, used to determine the monitoring data of multiple monitoring positions in the target monitoring data; a receiving module, used to receive a monitoring position selection request, and determine the target monitoring position from multiple monitoring positions through the monitoring position selection request; a fourth determination module, used to execute the step of determining the target monitoring data as the second business processing record based on the monitoring data of the target monitoring position.

[0112] It should be noted that the receiving unit 501, the first matching unit 502, the extraction unit 503 and the first display unit 504 correspond to steps S201 to S204 in Example 1, and the two modules and the corresponding steps implement the same examples and application scenarios, but are not limited to the contents disclosed in the above-mentioned Example 1. It should be noted that the above-mentioned modules or units can be hardware components or software components stored in a memory (e.g., memory 104) and processed by one or more processors (e.g., processors 102a, 102b, ..., 102n), and the above-mentioned modules can also be run in the computer terminal 10 provided in Example 1 as part of the device.

[0113] Example 3

[0114] An embodiment of the present application may provide an electronic device, Figure 6 is a structural block diagram of an electronic device according to an embodiment of the present application. Figure 6 As shown, the electronic device may include: one or more ( Figure 6 (only one is shown) processor 602, memory 604, storage controller, and peripheral interface, wherein the peripheral interface is connected to the radio frequency module, audio module and display.

[0115] Among them, the memory can be used to store software programs and modules, such as program instructions / modules corresponding to the methods and devices in the embodiments of the present application, and the processor executes various functional applications and data processing by running the software programs and modules stored in the memory, that is, realizing the above-mentioned method. The memory may include a high-speed random access memory, and may also include a non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some instances, the memory may further include a memory remotely arranged relative to the processor, and these remote memories may be connected to the terminal via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0116] The processor can call the information and application stored in the memory through the transmission device to perform the following steps: receive business processing information input by the user and determine the system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information and face recognition image; when the system to be queried is a business processing system, match the business processing information with the business data in the business processing system to obtain a first business processing record; extract monitoring retrieval information from the first business processing record, match the monitoring retrieval information with the monitoring data of the monitoring system to obtain a second business processing record; display the first business processing record and the second business processing record on the front-end page.

[0117] The processor can also call the information and application programs stored in the memory through the transmission device to perform the following steps: when the system to be queried is a monitoring system, match the business processing information with the monitoring data of the monitoring system to obtain a second business processing record; extract business retrieval information from the second business processing record, match the business retrieval information with the business data in the business processing system to obtain a first business processing record; display the first business processing record and the second business processing record on the front-end page.

[0118] The processor can also call the information and application programs stored in the memory through the transmission device to perform the following steps: send the business processing information to the business processing system, and receive the matching results returned by the business processing system, wherein the matching results include at least one of the following: a first matching result, a second matching result and a third matching result, the first matching result is obtained by the first face retrieval and matching module of the business processing system matching the face recognition image with the business data, the second matching result is obtained by the identity information retrieval and matching module of the business processing system matching the identity information with the business data, and the third matching result is obtained by the first processing time retrieval and matching module of the business processing system matching the processing time with the business data; determine the user's target business processing data from the matching results, and determine the target business processing data as the first business processing record.

[0119] The processor can also call the information and application programs stored in the memory through the transmission device to perform the following steps: determine all business processing data in the first matching result, the second matching result and the third matching result; calculate the similarity between each business processing data and the business handling information, and determine whether the similarity is less than the similarity threshold; if the similarity is less than the similarity threshold, eliminate the business processing data corresponding to the similarity to obtain the business processing data related to the user, and determine the business processing data related to the user as the target business processing data.

[0120] The processor can also call the information and application stored in the memory through the transmission device to perform the following steps: when the first matching result, the second matching result and the third matching result are all empty, match the business processing information with the monitoring data of the monitoring system, and determine whether the matching result is empty; when the matching result is empty, issue a first prompt message, wherein the first prompt message is used to prompt that there is no business processing record; when the matching result is not empty, obtain the second business processing record, and display the second business processing record on the front-end page.

[0121] The processor can also call the information and application programs stored in the memory through the transmission device to perform the following steps: send the monitoring retrieval information to the monitoring system, and receive the target monitoring data returned by the monitoring system, wherein the second processing time retrieval and matching module of the monitoring system searches the processing time to obtain all the monitoring data within the processing time, and the second face retrieval and matching module of the monitoring system searches the face recognition image from all the monitoring data within the processing time to obtain the user's target monitoring data; and determine the target monitoring data as the second business processing record.

[0122] The processor can also call the information and application programs stored in the memory through the transmission device to perform the following steps: determine the monitoring data of multiple monitoring positions in the target monitoring data; receive a monitoring position selection request, and determine the target monitoring position from multiple monitoring positions through the monitoring position selection request; and execute the step of determining the target monitoring data as the second business processing record based on the monitoring data of the target monitoring position.

[0123] By adopting the embodiment of the present application, a method is provided for receiving business processing information input by a user and determining a system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information, and face recognition image; in the case where the system to be queried is a business processing system, the business processing information is matched with the business data in the business processing system to obtain a first business processing record; monitoring retrieval information is extracted from the first business processing record, and the monitoring retrieval information is matched with the monitoring data of the monitoring system to obtain a second business processing record; and the first business processing record and the second business processing record are displayed on the front-end page. By taking the business processing system and the monitoring system as the systems to be queried, matching is performed in the systems to be queried based on the business processing information provided by the user, and displaying the matched first business processing record and the second business processing record on the front-end page, the purpose of linkage query of business records and monitoring videos is achieved, thereby realizing the technical effect of improving the query efficiency of business processing records, and thus solving the technical problem of low query efficiency of business processing records.

[0124] It can be understood by those skilled in the art that Figure 6 The structure shown is for illustration only, and the electronic device may also be a smart phone, a tablet computer, a PDA, a mobile Internet device (MID), a PAD or other terminal device. Figure 6 The structure of the electronic device is not limited. Figure 6 More or fewer components (such as network interfaces, display devices, etc.) shown in, or having Figure 6 Different configurations are shown.

[0125] A person of ordinary skill in the art can understand that all or part of the steps in the various methods of the above embodiments can be completed by instructing the hardware related to the terminal device through a program, and the program can be stored in a computer-readable storage medium, and the storage medium may include: a flash drive, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, etc.

[0126] Example 4

[0127] The embodiment of the present application further provides a storage medium. Optionally, in this embodiment, the storage medium can be used to store the program code executed by the business handling record query method provided in the first embodiment.

[0128] Optionally, in this embodiment, the above storage medium may be located in any computer terminal in a computer terminal group in a computer network, or in any mobile terminal in a mobile terminal group.

[0129] The present application also provides a computer program product, which, when executed on a data processing device, is suitable for executing the steps of the business handling record query method.

[0130] The serial numbers of the above-mentioned embodiments of the present application are for description only and do not represent the advantages or disadvantages of the embodiments.

[0131] In the above embodiments of the present application, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, please refer to the relevant description of other embodiments.

[0132] In the several embodiments provided in this application, it should be understood that the disclosed technical content can be implemented in other ways. Among them, the device embodiments described above are only schematic. For example, the division of the units is only a logical function division. There may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of units or modules, which can be electrical or other forms.

[0133] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0134] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0135] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application, in essence, or the part that contributes to the prior art or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, disk or optical disk and other media that can store program codes.

[0136] The above is only a preferred implementation of the present application. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the principles of the present application. These improvements and modifications should also be regarded as the scope of protection of the present application.

Claims

1. A business handling record query method, characterized in that: include: Receive business processing information input by a user and determine a system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information, and face recognition image; In the case where the system to be queried is a business processing system, matching the business processing information with the business data in the business processing system to obtain a first business processing record; Extracting monitoring retrieval information from the first business handling record, matching the monitoring retrieval information with monitoring data of the monitoring system, and obtaining a second business handling record; The first business processing record and the second business processing record are displayed on the front-end page.

2. The method according to claim 1, characterized in that After determining the system to be queried, the method further includes: In the case where the system to be queried is a monitoring system, matching the business handling information with monitoring data of the monitoring system to obtain a second business handling record; extracting business search information from the second business processing record, matching the business search information with business data in the business processing system, and obtaining a first business processing record; The first business processing record and the second business processing record are displayed on the front-end page.

3. The method according to claim 1, characterized in that The business handling information includes handling time, identity information and face recognition image, and the business handling information is matched with the business data in the business handling system to obtain a first business handling record including: Sending the business processing information to the business processing system, and receiving a matching result returned by the business processing system, wherein the matching result includes at least one of the following: a first matching result, a second matching result, and a third matching result, wherein the first matching result is obtained by a first face retrieval and matching module of the business processing system matching a face recognition image with business data, the second matching result is obtained by an identity information retrieval and matching module of the business processing system matching identity information with business data, and the third matching result is obtained by a first processing time retrieval and matching module of the business processing system matching processing time with business data; The target business processing data of the user is determined from the matching result, and the target business processing data is determined as the first business processing record.

4. The method according to claim 3, characterized in that Determining the target business processing data of the user from the matching results includes: Determine all business processing data in the first matching result, the second matching result, and the third matching result; Calculate the similarity between each business processing data and the business handling information, and determine whether the similarity is less than a similarity threshold; When the similarity is less than the similarity threshold, the business processing data corresponding to the similarity is removed to obtain the business processing data related to the user, and the business processing data related to the user is determined as the target business processing data.

5. The method according to claim 3, characterized in that: The method further comprises: When the first matching result, the second matching result and the third matching result are all empty, matching the business handling information with the monitoring data of the monitoring system, and determining whether the matching result is empty; When the matching result is empty, a first prompt message is issued, wherein the first prompt message is used to prompt that there is no business handling record; When the matching result is not empty, the second business processing record is obtained, and the second business processing record is displayed on the front-end page.

6. The method according to claim 1, characterized in that The business handling information includes handling time, identity information and face recognition image, and the monitoring retrieval information is matched with the monitoring data of the monitoring system to obtain a second business handling record including: The monitoring retrieval information is sent to the monitoring system, and the target monitoring data returned by the monitoring system is received, wherein the second processing time retrieval and matching module of the monitoring system retrieves the processing time to obtain all monitoring data within the processing time, and the second face retrieval and matching module of the monitoring system retrieves the face recognition image from all monitoring data within the processing time to obtain the target monitoring data of the user; The target monitoring data is determined as the second business processing record.

7. The method according to claim 6, characterized in that Before determining the target monitoring data as the second business handling record, the method further includes: Determining monitoring data of multiple monitoring positions in the target monitoring data; receiving a monitoring camera selection request, and determining a target monitoring camera from the plurality of monitoring cameras through the monitoring camera selection request; Based on the monitoring data of the target monitoring position, a step of determining the target monitoring data as the second business handling record is performed.

8. A business handling record query device, characterized in that: include: A receiving unit, configured to receive business processing information input by a user and determine a system to be queried, wherein the system to be queried is a business processing system or a monitoring system, and the business processing information includes at least one of the following: processing time, identity information, and a face recognition image; A first matching unit, configured to match the business processing information with business data in the business processing system to obtain a first business processing record when the system to be queried is a business processing system; An extraction unit, configured to extract monitoring retrieval information from the first business handling record, and match the monitoring retrieval information with monitoring data of the monitoring system to obtain a second business handling record; The first display unit is used to display the first business processing record and the second business processing record on a front-end page.

9. A computer-readable storage medium, characterized in that: The computer-readable storage medium includes a stored executable program, wherein when the executable program is running, the device where the computer-readable storage medium is located is controlled to execute the business processing record query method described in any one of claims 1 to 7.

10. An electronic device, characterized in that: include: A memory storing an executable program; A processor is used to run the program, wherein the program, when running, executes the business processing record query method described in any one of claims 1 to 7.

11. A computer program product comprising computer instructions, characterized in that: When the computer instructions are executed by the processor, the steps of the business processing record query method described in any one of claims 1 to 7 are implemented.

Images