Product information acquisition method and device, equipment, medium and product

Abstract

The invention relates to the technical field of production management and data configuration, and discloses a product information acquisition method and device, equipment, a medium and a product, and the method comprises the steps: obtaining the product information of a target product; the product information comprises a first product number of the target product and a second product number of an accessory of the target product; according to the first product number, obtaining a first service level agreement number from a product basic information table; the product basic information table is obtained by binding information in the material main data and service level agreement numbers according to product features; according to the second product number, obtaining a second service level agreement number from the product basic information table; obtaining a product attribute of the target product based on the first service level protocol number, and obtaining a product attribute of an accessory of the target product based on the second service level protocol number; the product attribute comprises the configuration information and the corresponding warranty period. According to the invention, the efficiency and accuracy of product information acquisition can be improved.

Description

Technical Field

[0001] The present invention relates to the technical field of production management and data configuration, and in particular to a method, device, equipment, medium and product for obtaining product information. Background Art

[0002] At present, due to the rapid changes in business, the service models corresponding to projects are becoming more and more complicated. Different projects have different corresponding service models. The original logic of returning production data according to product types can no longer meet service needs. Especially since taking on the VDI business, a large number of service model requirements have led to a large number of system development requirements, which requires a lot of time for demand communication. In addition, in the existing after-sales system IPS, IT assistance is required for development, which consumes a lot of human resources and time costs. Faced with rapidly changing business needs, the original method cannot respond quickly, resulting in hindered project progress. When adding new service models or product types, the development cycle is long and inefficient, which affects business development. Summary of the invention

[0003] In view of this, the present invention provides a product information acquisition method, device, equipment, medium and product to improve the efficiency and accuracy of product information acquisition.

[0004] In a first aspect, the present invention provides a method for obtaining product information, the method comprising: obtaining product information of a target product; the product information comprising a first product number of the target product and a second product number of an accessory of the target product; obtaining a first service level agreement number from a product basic information table according to the first product number; the product basic information table is obtained by binding information in material master data with a service level agreement number according to product characteristics; obtaining a second service level agreement number from the product basic information table according to the second product number; obtaining product attributes of the target product based on the first service level agreement number, and obtaining product attributes of the accessory of the target product based on the second service level agreement number; the product attributes include configuration information and a corresponding warranty period.

[0005] In an optional embodiment, the method further includes:

[0006] According to the characteristic values ​​in the service model configuration table, the information in the material master data is captured to generate a product basic information table; the characteristic values ​​are used to indicate product characteristics; the characteristic values ​​include at least one of the brand, model, project name, product group description, product type, and service level agreement number.

[0007] In an optional implementation, the method also includes: obtaining fields of the material master data; the fields include brand, model, project name, product group description, platform classification after-sales; receiving product type and service type, and binding them with the fields of the material master data to obtain a service mode configuration table.

[0008] In an optional implementation, the method further includes: generating several service types according to the product warranty month and maintenance method, and binding the service type with the service level agreement number; determining the service type corresponding to different components according to the accessory type and material type.

[0009] In an optional embodiment, the service types corresponding to different components are determined according to the accessory type and the material type, including: determining the maintenance method and warranty month corresponding to the target component according to the accessory type and the material type; if there is a target service type corresponding to the maintenance method and the warranty month of the target component among several service types, then the target type is determined to be the service type corresponding to the target component.

[0010] In an optional embodiment, the method also includes: if there is no target service type corresponding to the maintenance method and warranty month of the target component among several service types, a new service type and a corresponding service level agreement number are re-established and bound to the target component.

[0011] In a second aspect, the present invention provides a product information acquisition device, the device comprising: a first information acquisition module, used to acquire product information of a target product; the product information comprises a first product number of the target product and a second product number of an accessory of the target product; a first number acquisition module, used to acquire a first service level agreement number from a product basic information table according to the first product number; the product basic information table is obtained by binding information in material master data with a service level agreement number according to product characteristics; a second number acquisition module, used to acquire a second service level agreement number from the product basic information table according to the second product number; a second information acquisition module, used to acquire product attributes of the target product based on the first service level agreement number, and to acquire product attributes of the accessory of the target product based on the second service level agreement number; the product attributes include configuration information and the corresponding warranty period.

[0012] In a third aspect, the present invention provides a computer device, comprising: a memory and a processor, the memory and the processor being communicatively connected to each other, the memory storing computer instructions, and the processor executing the computer instructions to execute a product information acquisition method of the first aspect or any corresponding embodiment thereof.

[0013] In a fourth aspect, the present invention provides a computer-readable storage medium having computer instructions stored thereon, the computer instructions being used to enable a computer to execute a product information acquisition method according to the first aspect or any corresponding embodiment thereof.

[0014] In a fifth aspect, the present invention provides a computer program product, comprising computer instructions for causing a computer to execute a method for acquiring product information according to the first aspect or any corresponding embodiment thereof.

[0015] The technical solution provided by the present invention may include the following beneficial effects:

[0016] The invention provides a method for obtaining product information, which obtains product information of a target product; the product information includes a first product number of the target product and a second product number of an accessory of the target product, which provides a key data basis for subsequent steps. According to the first product number, the first service level agreement number is obtained from the product basic information table, and the product number is associated with the service level agreement number; the product basic information table is obtained by binding the information in the material master data with the service level agreement number according to the product characteristics, and can identify the service standard corresponding to each product, providing support for the subsequent warranty period calculation. According to the second product number, the second service level agreement number is obtained from the product basic information table, and the product number of the accessory is associated with the service level agreement number. Based on the first service level agreement number, the product attributes of the target product are obtained, and based on the second service level agreement number, the product attributes of the accessory of the target product are obtained; the product attributes include configuration information and the corresponding warranty period, realizing the conversion from basic data to detailed product information.

[0017] The above solution uses the product number and the product number of the accessory as an index, combines the association between the product basic information table and the service level agreement number, obtains detailed information on the product and the accessory, and improves the efficiency and accuracy of obtaining product information. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0019] Figure 1 is a flow chart of a method for obtaining product information according to an embodiment of the present invention;

[0020] Figure 2 is a schematic diagram of a production data update logic configuration flow according to an optional embodiment of the present invention;

[0021] Figure 3 is a schematic diagram of service type configuration according to an optional embodiment of the present invention;

[0022] Figure 4is a schematic diagram of service type configuration according to an optional embodiment of the present invention;

[0023] Figure 5 is a schematic diagram of a service SLA according to an optional embodiment of the present invention;

[0024] Figure 6 It is a schematic diagram of the hardware structure of a computer device according to an embodiment of the present invention. DETAILED DESCRIPTION

[0025] In order to make the purpose, technical solution and advantages of the embodiments of the present invention clearer, the technical solution in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative work are within the scope of protection of the present invention.

[0026] According to an embodiment of the present invention, an embodiment of a method for obtaining product information is provided. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and although a logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0027] In this embodiment, a method for obtaining product information is provided. Figure 1 is a flow chart of a method for obtaining product information according to an embodiment of the present invention. Figure 1 As shown, the process includes the following steps:

[0028] Step S101, obtaining product information of a target product; the product information includes a first product number of the target product and a second product number of an accessory of the target product.

[0029] The first product number (i.e., product PN in this embodiment) is a unique identifier of the target product, and is used to retrieve relevant information in the product basic information table. The second product number (i.e., accessory PN in this embodiment) is a unique identifier of the accessory of the target product, and is used to retrieve relevant information of the accessory in the product basic information table.

[0030] Step S102, according to the first product number, obtain the first service level agreement number from the product basic information table; the product basic information table is obtained by binding the information in the material master data and the service level agreement number according to the product characteristics.

[0031] According to the first product number of the target product, the corresponding information is retrieved from the product basic information table. The product basic information table includes the binding relationship between the information in the material master data (such as brand, model, project name, etc.) and the service level agreement number (SLA code in this embodiment), and the binding relationship is based on the characteristics of the product (such as brand, model, etc.). The first service level agreement number is the SLA code directly related to the target product, which is used to identify the service level and warranty terms of the target product. The product basic information table integrates the basic information of the product (such as brand, model, etc.) and service information (such as SLA code, etc.), providing a basis for subsequent data processing and services.

[0032] Step S103: Obtain a second service level agreement number from the product basic information table according to the second product number.

[0033] According to the second product number of the target product accessory, the corresponding accessory information is retrieved from the product basic information table, including its service level agreement number (SLA code in this embodiment). The second service level agreement number is the SLA code directly related to the target product accessory, which is used to identify the service level and warranty terms of the accessory.

[0034] Step S103, based on the first service level agreement number, obtain product attributes of the target product, and based on the second service level agreement number, obtain product attributes of accessories of the target product; the product attributes include configuration information and corresponding warranty period.

[0035] Based on the first service level agreement number, detailed product attributes of the target product can be obtained, and the product attributes include configuration information (such as processor model, memory capacity, etc.) and the corresponding warranty period.

[0036] Similarly, based on the second service level agreement number, detailed product attributes of the target product accessories can be obtained, including the configuration information of the accessories (such as accessory type, specifications, etc.) and the corresponding warranty period.

[0037] This embodiment provides a method for obtaining product information. By using the product number and the product number of the accessory as an index and combining the association between the product basic information table and the service level agreement number, the method obtains detailed information on the product and the accessory, thereby improving the efficiency and accuracy of obtaining product information.

[0038] In an optional implementation, the method further includes the following steps:

[0039] According to the characteristic values ​​in the service model configuration table, the information in the material master data is captured to generate a product basic information table; the characteristic values ​​are used to indicate product characteristics; the characteristic values ​​include at least one of the brand, model, project name, product group description, product type, and service level agreement number.

[0040] Characteristic values ​​are specific data items used to describe and indicate product characteristics. Characteristic values ​​include brand, model, project name, product group description, product type, service level agreement number (SLA code), etc. Characteristic values ​​are used to uniquely identify a product or accessory, and to associate its service information and warranty terms.

[0041] The service model configuration table is associated with the material master data imported from the PLM system to the IPS system, including the characteristic values ​​of various products. The material master data includes detailed information about the product, such as brand, model, specification, configuration, etc. The material master data is the basis for product production and after-sales service, and provides comprehensive information about the product. According to the characteristic values ​​in the service model configuration table, the system will obtain the corresponding information from the material master data. The obtained information will be used to generate the product basic information table.

[0042] In an optional implementation, the method further includes the following steps:

[0043] Step S201, obtain the fields of the material master data; the fields include brand, model, project name, product group description, platform classification after-sales.

[0044] Obtain the field information of the material master data from the PLM system or other relevant data sources. The fields obtained include brand, model, project name, product group description, platform classification after-sales, etc. It constitutes the basic framework of the material master data and provides comprehensive information about the product.

[0045] Step S202, receiving the product type and service type, and binding them with the fields of the material master data to obtain a service mode configuration table.

[0046] Bind the product type and service type to the fields of the material master data to generate a service model configuration table. The service model configuration table will be used for subsequent production data transmission and service query. Product types and service types are defined according to business needs and market changes, representing different classifications of products and service requirements. Match and bind the received product types and service types to the corresponding fields in the material master data. For example, the product type can be associated with fields such as product group description, platform classification after-sales, and the service type can be associated with a specific service SLA (service level agreement). Through the above binding process, the service model configuration table can be automatically generated. The service model configuration table includes product types, service types, and their corresponding relationships with the material master data fields, providing a basis for subsequent data processing and query. When new product types or service types appear, only the service model configuration table needs to be updated, without major modifications to the entire system, which improves the flexibility of the system and reduces the cost of maintenance and upgrades.

[0047] In an optional implementation, the method further includes the following steps:

[0048] Step S301, generating several service types according to the product warranty month and maintenance method, and binding the service type with the service level agreement number.

[0049] Product warranty months refer to the warranty service period provided by the product, usually in months. Different products may have different warranty periods, such as 12 months, 24 months or longer. Repair methods refer to the repair service methods provided when the product fails or requires maintenance, such as on-site repair, delivery repair, remote support, etc.

[0050] Based on the product warranty months and maintenance methods, multiple service types can be generated. For example, for a product with a warranty period of 12 months and on-site maintenance services, a corresponding service type can be generated. Each service type is bound to a specific service level agreement number (SLA code). The SLA code represents the specific content of the service level agreement, including service response time, service method, warranty period, etc. By binding the SLA code, the specific service standards and commitments of each service type can be clarified.

[0051] Step S302, determining the service types corresponding to different components according to the accessory type and material type.

[0052] Accessory types refer to the various components in a product, such as the motherboard, display, hard disk, etc. Different accessories may have different maintenance requirements and replacement cycles. Material types refer to the material, specifications, model, and other attributes of an accessory. Different material types may affect the complexity and cost of repairs.

[0053] Based on the accessory type and material type, the corresponding service type for each component can be determined when it is repaired or replaced. For example, for consumable parts, faster repair response time and more flexible replacement policies may be provided; while for core components, longer warranty periods and higher levels of repair services may be provided.

[0054] In an optional implementation, the process of step S302 includes:

[0055] Step S3021, determining the maintenance method and warranty month corresponding to the target component according to the accessory type and material type.

[0056] The type of parts and materials are the basis for determining the maintenance method and warranty months. Different types of parts and materials may correspond to different maintenance requirements and warranty policies. Based on the preset rules or logic, combined with the type of parts and materials, the maintenance method (such as on-site repair, delivery, etc.) that should be adopted when the target part fails or requires maintenance is determined. Similarly, the system will determine the warranty period of the target part based on the warranty policy and material properties of the parts, usually in months.

[0057] Step S3022: If there is a target service type corresponding to the maintenance method and warranty month of the target component among the plurality of service types, the target type is determined to be the service type corresponding to the target component.

[0058] The maintenance method and warranty month of the target component determined in step S3021 are matched with the service type generated in step S301. Among the generated service types, the target service type that matches the maintenance method and warranty month of the target component is found and determined as the service type corresponding to the component. If a service type that completely corresponds to the maintenance method and warranty month of the target component is found, then the service type is determined as the service type corresponding to the component.

[0059] In an optional implementation, if there is no target service type corresponding to the maintenance method and warranty month of the target component among several service types, a new service type and a corresponding service level agreement number are re-established and bound to the target component.

[0060] If no matching service type is found, a new service type will be re-established. When it is determined that a new service type needs to be established, a new service type definition will be created based on the repair method and warranty month of the target component. The new service type will be specifically used to describe and meet the specific repair and warranty requirements of the target component. When creating a new service type, a unique service level agreement number (SLA code) will be assigned to the service type. Finally, the newly established service type and its corresponding SLA code will be bound to the target component. In subsequent repair or warranty services, when the target component is involved, the newly established service type and SLA code will be automatically referenced to provide the corresponding service.

[0061] The following is an optional embodiment of the present invention. Figure 2It is a schematic diagram of the logical configuration process of production data update according to an optional embodiment of the present invention, including several key stages: service type configuration, service SLA configuration, service mode configuration, product basic information configuration, and product production data configuration. First, configure different service types and warranty methods according to customer needs to ensure that the system can identify and handle these diverse service needs. If the service configures the service level agreement (SLA), it is guaranteed that the quality of the service and the response time can meet the customer's expectations. Then, according to the specific business scenario, select the appropriate service mode for configuration to meet the needs of different customers and businesses. In the product basic information configuration stage, the system will create and verify the basic information table of the product to ensure the accuracy and completeness of the information. Finally, in the product production data configuration stage, the system will comprehensively configure the production data of the product, including product name, description, classification, and service custom SLA, and automatically verify the accuracy and completeness of the data, and verify the material master data according to the service mode configuration table, and finally automatically create PN level data.

[0062] Specifically, service type configuration: define the basic service type according to the product warranty month and maintenance method, select whether to provide on-site maintenance and the maintenance month, and select the supplementary month, such as Figure 3 As shown, Figure 3 It is a schematic diagram of service type configuration according to an optional embodiment of the present invention.

[0063] Service SLA: Determine the corresponding service type based on the accessory type and material type, perform in-depth calculations, and confirm the component-level warranty period, such as Figure 4 As shown, Figure 4 It is a schematic diagram of a service SLA according to an optional embodiment of the present invention. Ensure that the service type exists. If it does not exist, the system will report an error and prompt that the corresponding service type should be created first.

[0064] Service model configuration table: Associate the material master data imported from the PLM system to the IPS system, and customize the corresponding product type and the corresponding service SLA of the product according to the fields of the material master data: brand, model, project name, product group description, platform classification after-sales. Make sure that the service SLA exists. If it does not exist, the system will report an error and remind you to create the corresponding service SLA first. The characteristic values ​​in the service model configuration table include brand, model, project name, product group description, product type, and SLA code.

[0065] Product basic information table: Based on the characteristic values ​​in the service model configuration table, the system automatically captures the information in the IPS material master data and automatically generates a product basic information table. The content in the information table includes product type, product model, product description, and SLA code. The system automatically verifies whether the characteristic values ​​in the service model configuration table are consistent with those in the material master data. If they are consistent, the system automatically updates the product basic information; if they are inconsistent, an error is reported regularly to inform the data maintainer, and modifications are made according to different problems until the data is successfully uploaded.

[0066] Product production data sheet: Manual or ODM factories upload production data through the system interface, and the system verifies whether it is consistent with the basic product information based on the information uploaded in the data feedback template. The template includes product PN (product number), product SN (product serial number), production mode, product production date, accessory PN (accessory product number), accessory SN (accessory serial number), etc. Based on the above basic logic, the warranty period of each component is accurately calculated and updated simultaneously: packing list, production data sheet, spare parts service information sheet, host service information sheet, etc.

[0067] After uploading data according to the template, a lot of information will be brought out from the product basic information and material master data based on the product PN and accessory PN, including product type, platform classification, product model, brand, product description, accessory type, accessory name, accessory description, supplier code, supplier name, SLA code, etc.

[0068] According to the product PN, the corresponding service SLA and the service type corresponding to the service SLA are obtained from the product basic information table, and then the accessory type of the accessory PN is matched to the service type, and the maintenance period and supplementary month to be calculated according to the service type. The machine's factory date is used as the start time of the warranty period, and the warranty period of each accessory under the whole machine is accurately calculated. When reporting a repair, the configuration information and warranty period of the whole machine and the configuration information and warranty period of the accessories can be accurately queried based on the serial number provided by the customer.

[0069] In this embodiment, a product information acquisition device is also provided, which is used to implement the above-mentioned embodiments and preferred implementation modes, and the descriptions that have been made will not be repeated. As used below, the term "module" can implement a combination of software and / or hardware of a predetermined function. Although the devices described in the following embodiments are preferably implemented in software, the implementation of hardware, or a combination of software and hardware, is also possible and conceivable.

[0070] This embodiment provides a device for obtaining product information, such as Figure 5 As shown, including:

[0071] The first information acquisition module 501 is used to acquire product information of a target product; the product information includes a first product number of the target product and a second product number of an accessory of the target product;

[0072] A first number acquisition module 502 is used to acquire a first service level agreement number from a product basic information table according to the first product number; the product basic information table is obtained by binding the information in the material master data and the service level agreement number according to product characteristics;

[0073] A second number acquisition module 503, configured to acquire a second service level agreement number from the product basic information table according to the second product number;

[0074] The second information acquisition module 504 is used to acquire product attributes of the target product based on the first service level agreement number, and to acquire product attributes of accessories of the target product based on the second service level agreement number; the product attributes include configuration information and corresponding warranty period.

[0075] In an optional embodiment, the device also includes an information table generation module, which is used to capture information in the material master data according to the characteristic values ​​in the service model configuration table to generate a product basic information table; the characteristic values ​​are used to indicate product characteristics; the characteristic values ​​include at least one of brand, model, project name, product group description, product type, and service level agreement number.

[0076] In an optional implementation, the device further includes a configuration table acquisition module, and the configuration table acquisition module includes:

[0077] The first configuration table acquisition unit is used to acquire the fields of the material master data; the fields include brand, model, project name, product group description, and platform classification after-sales;

[0078] The second configuration table acquisition unit is used to receive the product type and the service type, and bind them with the fields of the material master data to obtain the service mode configuration table.

[0079] In an optional implementation, the device further includes a service type module, and the service type module includes:

[0080] The first service type unit is used to generate several service types according to the product warranty month and maintenance method, and bind the service type with the service level agreement number;

[0081] The second service type unit is used to determine the service types corresponding to different components according to the accessory type and the material type.

[0082] In an optional implementation, the second service type unit includes:

[0083] The type matching subunit is used to determine the corresponding maintenance method and warranty month of the target component according to the accessory type and material type;

[0084] The first type determination subunit is used to determine the target type as the service type corresponding to the target component if there is a target service type corresponding to the maintenance method and warranty month of the target component among the plurality of service types.

[0085] In an optional implementation manner, the second service type unit further includes:

[0086] The second type determination subunit is used to re-establish a new service type and a corresponding service level agreement number and bind it to the target component if there is no target service type corresponding to the maintenance method and warranty month of the target component among several service types.

[0087] The further functional description of each of the above modules and units is the same as that of the above corresponding embodiments and will not be repeated here.

[0088] A product information acquisition device in this embodiment is presented in the form of a functional unit, where the unit refers to an ASIC (Application Specific Integrated Circuit) circuit, a processor and memory that executes one or more software or fixed programs, and / or other devices that can provide the above functions.

[0089] The embodiment of the present invention also provides a computer device having the above Figure 5 A product information acquisition device is shown.

[0090] See also Figure 6 , Figure 6 is a schematic diagram of the structure of a computer device provided by an optional embodiment of the present invention, such as Figure 6 As shown, the computer device includes: one or more processors 10, a memory 20, and interfaces for connecting various components, including high-speed interfaces and low-speed interfaces. Various components are connected to each other using different buses for communication, and can be installed on a common mainboard or installed in other ways as needed. The processor can process the instructions executed in the computer device, including instructions stored in or on the memory to display the graphical information of the GUI on an external input / output device (such as, a display device coupled to the interface). In some optional embodiments, if necessary, multiple processors and / or multiple buses can be used together with multiple memories and multiple memories. Similarly, multiple computer devices can be connected, and each device provides some necessary operations (for example, as a server array, a group of blade servers, or a multi-processor system). Figure 6 A processor 10 is taken as an example.

[0091] The processor 10 may be a central processing unit, a network processor or a combination thereof. The processor 10 may further include a hardware chip. The hardware chip may be a dedicated integrated circuit, a programmable logic device or a combination thereof. The programmable logic device may be a complex programmable logic device, a field programmable gate array, a general purpose array logic or any combination thereof.

[0092] The memory 20 stores instructions executable by at least one processor 10, so that at least one processor 10 executes the method shown in the above embodiment.

[0093] The memory 20 may include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application required for at least one function; the data storage area may store data created according to the use of the computer device, etc. In addition, the memory 20 may include a high-speed random access memory, and may also include a non-transient memory, such as at least one disk storage device, a flash memory device, or other non-transient solid-state storage device. In some optional embodiments, the memory 20 may optionally include a memory remotely arranged relative to the processor 10, and these remote memories may be connected to the computer device via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0094] The memory 20 may include a volatile memory, such as a random access memory; the memory may also include a non-volatile memory, such as a flash memory, a hard disk or a solid state drive; the memory 20 may also include a combination of the above types of memory.

[0095] The computer device also includes an input device 30 and an output device 40. The processor 10, the memory 20, the input device 30 and the output device 40 may be connected via a bus or other means. Figure 6 The example of connecting through bus is taken in the following.

[0096] The input device 30 can receive input digital or character information, and generate key signal input related to the user settings and function control of the computer device, such as a touch screen, a keypad, a mouse, a track pad, a touch pad, an indicator bar, one or more mouse buttons, a trackball, a joystick, etc. The output device 40 may include a display device, an auxiliary lighting device (e.g., an LED) and a tactile feedback device (e.g., a vibration motor), etc. The above-mentioned display device includes but is not limited to a liquid crystal display, a light emitting diode, a display and a plasma display. In some optional embodiments, the display device can be a touch screen.

[0097] The embodiment of the present invention also provides a computer-readable storage medium. The method according to the embodiment of the present invention can be implemented in hardware, firmware, or can be implemented as a computer code that can be recorded in a storage medium, or can be implemented as a computer code that is originally stored in a remote storage medium or a non-temporary machine-readable storage medium and will be stored in a local storage medium through a network download, so that the method described herein can be stored in such software processing on a storage medium using a general-purpose computer, a dedicated processor, or programmable or dedicated hardware. Among them, the storage medium can be a magnetic disk, an optical disk, a read-only storage memory, a random access memory, a flash memory, a hard disk or a solid-state hard disk, etc.; further, the storage medium can also include a combination of the above types of memories. It can be understood that a computer, a processor, a microprocessor controller, or programmable hardware includes a storage component that can store or receive software or computer code. When the software or computer code is accessed and executed by a computer, a processor, or hardware, the method shown in the above embodiment is implemented.

[0098] A part of the present invention may be applied as a computer program product, such as a computer program instruction, which, when executed by a computer, can call or provide the method and / or technical solution according to the present invention through the operation of the computer. Those skilled in the art should understand that the existence of the computer program instruction in a computer-readable medium includes, but is not limited to, a source file, an executable file, an installation package file, etc., and accordingly, the way in which the computer program instruction is executed by the computer includes, but is not limited to: the computer directly executes the instruction, or the computer compiles the instruction and then executes the corresponding compiled program, or the computer reads and executes the instruction, or the computer reads and installs the instruction and then executes the corresponding installed program. Here, the computer-readable medium may be any available computer-readable storage medium or communication medium accessible to the computer.

[0099] Although the embodiments of the present invention have been described in conjunction with the accompanying drawings, those skilled in the art may make various modifications and variations without departing from the spirit and scope of the present invention, and such modifications and variations are all within the scope defined by the appended claims.

Claims

1. A method for obtaining product information, characterized in that: The method comprises: Acquire product information of a target product; the product information includes a first product number of the target product and a second product number of an accessory of the target product; According to the first product number, a first service level agreement number is obtained from a product basic information table; the product basic information table is obtained by binding information in the material master data and the service level agreement number according to product characteristics; According to the second product number, obtain a second service level agreement number from the product basic information table; Based on the first service level agreement number, product attributes of the target product are obtained, and based on the second service level agreement number, product attributes of accessories of the target product are obtained; the product attributes include configuration information and corresponding warranty period.

2. The method according to claim 1, characterized in that The method further comprises: According to the characteristic values ​​in the service model configuration table, the information in the material master data is captured to generate the product basic information table; the characteristic values ​​are used to indicate the product characteristics; the characteristic values ​​include at least one of the brand, model, project name, product group description, product type, and service level agreement number.

3. The method according to claim 2, characterized in that The method further comprises: Get the fields of the material master data; the fields include brand, model, project name, product group description, platform classification after-sales; The product type and service type are received and bound with the fields of the material master data to obtain the service mode configuration table.

4. The method according to claim 3, characterized in that The method further comprises: Generate several service types according to the product warranty month and maintenance method, and bind the service type with the service level agreement number; Determine the service type corresponding to different parts based on the accessory type and material type.

5. The method according to claim 4, characterized in that Determining the service types corresponding to different parts based on the accessory type and material type includes: Determine the maintenance method and warranty month corresponding to the target component according to the accessory type and material type; If there is a target service type corresponding to the maintenance method and warranty month of the target component among the several service types, the target type is determined to be the service type corresponding to the target component.

6. The method according to claim 5, characterized in that The method further comprises: If there is no target service type corresponding to the maintenance method and warranty month of the target component among the several service types, a new service type and a corresponding service level agreement number are newly established and bound to the target component.

7. A product information acquisition device, characterized in that: The device comprises: A first information acquisition module is used to acquire product information of a target product; the product information includes a first product number of the target product and a second product number of an accessory of the target product; A first number acquisition module is used to acquire a first service level agreement number from a product basic information table according to the first product number; the product basic information table is obtained by binding the information in the material master data and the service level agreement number according to product characteristics; A second number acquisition module, used to acquire a second service level agreement number from the product basic information table according to the second product number; The second information acquisition module is used to obtain the product attributes of the target product based on the first service level agreement number, and to obtain the product attributes of the accessories of the target product based on the second service level agreement number; the product attributes include configuration information and the corresponding warranty period.

8. A computer device, characterized in that: include: A memory and a processor, wherein the memory and the processor are communicatively connected to each other, the memory stores computer instructions, and the processor executes the method according to any one of claims 1 to 6 by executing the computer instructions.

9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer instructions, and the computer instructions are used to enable a computer to execute the method according to any one of claims 1 to 6.

10. A computer program product, characterized in that The method comprises computer instructions for causing a computer to execute the method according to any one of claims 1 to 6.

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