Omni-channel automatic ticket returning and changing method, system and equipment

Abstract

The invention discloses a full-channel automatic ticket returning and changing method, system and equipment, and relates to the technical field of data processing, and the method comprises the steps: receiving a ticket returning and changing demand from a client, and querying in an airline database according to the ticket returning and changing demand to obtain passenger ticket information; according to the passenger ticket information and a preset freight rate rule, calculating to obtain a ticket returning and changing amount; the preset freight rate rule comprises a preset guaranteed freight rate rule and a preset simulated freight rate rule; sending the ticket returning and changing amount to the client, and receiving a confirmation instruction; and when a confirmation instruction from the same client is received, executing ticket returning and changing operation in the airline database, and synchronizing the ticket returning and changing operation to an airline information database. According to the embodiment of the invention, the passenger ticket information is processed in the airline database, so that the time for returning and changing the ticket is greatly shortened; through the preset freight rate rule, the reasonable ticket returning and changing amount can be quickly calculated, and the rights and interests of airlines and customers are guaranteed.

Description

Technical Field

[0001] The present invention relates to the field of data processing technology, and in particular to an omni-channel automatic ticket refund and change method, system and device. Background Art

[0002] In the aviation industry, ticket refunds and changes occur frequently. In traditional refund and change services, front-line employees such as customer service, ground service, and ticket offices process tickets through black screen instructions. It takes 5 minutes to change a ticket, and refunds require multiple checks and audits to avoid errors. The proportion of automated processing is very low and the efficiency is low. Once a special event occurs, a large number of passengers need to reschedule or refund their tickets, and the workload of ground service, customer service and other departments increases dramatically, and they are overwhelmed.

[0003] The existing ticket refund, change and rebooking business is still subject to the traditional business restrictions of the original ticket issuing place. Airlines need to manually handle tickets issued through non-official channels of the airline. The ticket refund, change and rebooking process is not flexible enough, and personalized functions cannot be developed. In addition, manual processing is inefficient, resulting in passengers often facing the problem of "difficult ticket refund and change", which will affect the airline's revenue or harm the interests of passengers. Summary of the invention

[0004] The technical problem to be solved by the present invention is how to unify the refund and change services of all-channel air tickets, and provide an all-channel automatic refund and change method, system and equipment, which can quickly refund and change air tickets from all ticketing channels directly through the official airline company, thereby improving processing efficiency.

[0005] In order to solve the above technical problems, an embodiment of the present invention provides an omni-channel automatic ticket refund and change method, comprising:

[0006] Receive a refund or change request from a client, and query the airline database to obtain ticket information based on the refund or change request;

[0007] The refund and change ticket amount is calculated according to the ticket information and the preset fare rules; the preset fare rules include the preset guaranteed fare rules and the preset simulated fare rules;

[0008] Send the refund amount to the client and receive a confirmation instruction;

[0009] When a confirmation instruction is received from the same client, the ticket refund and change operation is performed in the airline database, and the ticket refund and change operation is synchronized to the air information database.

[0010] As an improvement to the above solution, the airline database and the air traffic information database are updated synchronously, and the data updating method of the airline database includes:

[0011] When data change information is received from the air traffic information database, the airline database is updated through a preset interface according to the data change information.

[0012] As an improvement of the above solution, the refund and change amount is calculated according to the ticket information and the preset fare rules, including:

[0013] According to the ticket information, obtain the fare type of the ticket; the fare type includes ordinary fare and special fare;

[0014] When the fare type of the ticket is a specific fare, determining whether the ticket information satisfies a preset minimum guarantee rule;

[0015] If the minimum guarantee rule is met, the minimum guarantee amount is obtained according to the minimum guarantee rule as the refund or change amount;

[0016] If the minimum guarantee rule is not met or the fare type of the ticket is a common fare, the ticket information is split to obtain at least one ticket segment and at least one segment fare;

[0017] Selecting a simulated fare rule corresponding to the number of the ticket segments and the number of the segment fare from the preset simulated fare rules;

[0018] According to the ticket segment and the segment fare, an actual face price is obtained, and the actual face price is matched with the simulated fare rule;

[0019] If the match fails, the refund or change amount is manually calculated based on the ticket information;

[0020] If the match is successful, the refund or change amount is calculated based on the ticket segment and the segment fare.

[0021] As an improvement of the above solution, the step of selecting a simulated fare rule corresponding to the number of the ticket segments and the number of the segment fares from the preset simulated fare rules includes:

[0022] When the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules;

[0023] When the number of the ticket segments and the number of the segment fares are different, a second simulated fare rule is selected from the preset simulated fare rules according to the split ticket information.

[0024] As an improvement of the above solution, when the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules includes:

[0025] When the number of the ticket segments and the number of the segment fares are the same, first selecting a first simulated fare rule for a round trip from the preset simulated fare rules;

[0026] If there is no first simulated freight rate rule for a round trip, the first simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

[0027] As an improvement of the above solution, when the number of the ticket segments and the number of the segment fares are different, selecting a second simulated fare rule from the preset simulated fare rules according to the consistency of the origin and destination of each ticket segment includes:

[0028] When the number of the ticket segments and the number of the segment fares are different, determining whether there is a gap mark in the split ticket information;

[0029] If there is no gap mark, selecting a second simulated freight rate rule for round trip from the preset simulated freight rate rules;

[0030] If there is the gap mark, a second simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

[0031] As an improvement to the above solution, if the match is successful, the refund or change amount is calculated based on the ticket segment and the segment fare, including:

[0032] Calculate the refundable face value and handling fee based on the ticket segment, the ticket segment fare and the ticket change record;

[0033] According to the refundable ticket amount and the refund fee, R = g(x1)-(1-k)h(x6)+p(x8)+α2x2+α3(x3+x4)-x5+min(x 6off ,x 6offm )-x 6offp -α7x7 calculates the refund amount; where g(x1) is the refundable face value; h(x6) is the ticket change fee; p(x8) is the refund fee, k is the discount rate for refund fees; α2 is the refundable insurance coefficient; x2 is the insurance premium; α3 is the refundable tax coefficient, x3 is the airport tax, x4 is the fuel tax; x5 is the coupon amount; x 6off The face value of the refund fee coupon, x 6offm The maximum amount of the refund coupon, x 6offp is the purchase amount of the refund fee coupon; α7 is the agency refund coefficient, and x7 is the agency fee.

[0034] As an improvement to the above solution, the calculation of the refundable face value and handling fee based on the ticket segment, the segment fare and the change record of the ticket includes:

[0035] For unchanged tickets, Calculate the refundable face value, the default handling fee is 0;

[0036] For the ticket changed for the i-th time, the refundable face value is obtained by g(x1)=c0, and the refundable face value is obtained by Calculate the handling fee;

[0037] Among them, gp i is the fare corresponding to the ith ticket segment; n is the number of ticket segments; m is the number of ticket segments already taken; c0 is the actual face value; c i Pay the fee for the passenger at the i-th change.

[0038] The embodiment of the present invention also provides an omni-channel automatic ticket refund and change system, including:

[0039] The ticket information query module is used to receive the refund and change ticket requirements from the client, and query the airline database to obtain the ticket information according to the refund and change ticket requirements;

[0040] A refund / change amount calculation module, used to calculate the refund / change amount according to the ticket information and preset fare rules; the preset fare rules include preset floor fare rules and preset simulated fare rules;

[0041] An instruction receiving module is used to send the refund and change ticket amount to the client and receive a confirmation instruction;

[0042] The ticket refund and change operation module is used to execute the ticket refund and change operation in the airline database when receiving a confirmation instruction from the same client, and synchronize the ticket refund and change operation to the air information database.

[0043] An embodiment of the present invention also provides an omni-channel automatic ticket refund and change device, comprising a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, wherein when the processor executes the computer program, it implements the omni-channel automatic ticket refund and change method as described in any one of the above.

[0044] Compared with the prior art, the present invention discloses an all-channel automatic ticket refund and change method, system and device, which receives a ticket refund and change demand from a client, queries the airline database to obtain the ticket information according to the ticket refund and change demand; calculates the ticket refund and change amount according to the ticket information and the preset fare rules; the preset fare rules include the preset floor fare rules and the preset simulation fare rules; sends the ticket refund and change amount to the client, and receives a confirmation instruction; when receiving a confirmation instruction from the same client, performs the ticket refund and change operation in the airline database, and synchronizes the ticket refund and change operation to the air traffic information database. By adopting the embodiment of the present invention, by processing the ticket information in the airline database, there is no need to obtain the data processed through the third-party channel through the air traffic information database, which greatly shortens the time required for ticket refund and change; through the preset fare rules, a reasonable ticket refund and change amount can be quickly calculated, protecting the rights and interests of the airline and customers. BRIEF DESCRIPTION OF THE DRAWINGS

[0045] Figure 1 This is a schematic diagram of the steps of an omni-channel automatic ticket refund and change method provided by an embodiment of the present invention;

[0046] Figure 2 It is a structural schematic diagram of an omni-channel automatic ticket refund and change system provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0047] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0048] In the description of the specification and claims, it is to be understood that the terms first, second, etc. in the specification and claims are only used for the purpose of describing the same technical features, and cannot be understood as indicating or implying relative importance or implicitly indicating the number of technical features indicated, nor necessarily describing the order or time sequence. The terms are interchangeable where appropriate. Therefore, a feature defined as "first" or "second" may explicitly or implicitly include at least one of the features.

[0049] The embodiment of the present invention provides an all-channel automatic ticket refund and change method. Figure 1 In this embodiment, the omni-channel automatic ticket refund and change method is specifically performed through steps S1 to S4:

[0050] S1. Receive a refund or change request from a client, and query the airline database to obtain ticket information based on the refund or change request.

[0051] It should be noted that in the embodiment of the present invention, the airline database contains ticket information for all flights operated and cooperated by the airline. When querying and modifying tickets, there is no need to communicate data with the third-party ticketing channels through the air information database, but the airline database can be processed directly, and the modifications made to the airline database will also be synchronized to the air information database through the preset interface.

[0052] S2. Calculate the refund or change amount based on the ticket information and preset fare rules; the preset fare rules include preset guaranteed fare rules and preset simulated fare rules.

[0053] It should be noted that in order to protect the rights and interests of customers, a minimum fare rule has been established to avoid the situation where the refund and change fees agreed upon when purchasing the air ticket are too high, causing the customer to suffer too much loss; in general refund and change scenarios, the simulated fare rules are used to calculate the refund and change amount.

[0054] S3. Send the refund or change amount to the client and receive a confirmation instruction.

[0055] S4. When a confirmation instruction is received from the same client, a ticket refund or change operation is performed in the airline database, and the ticket refund or change operation is synchronized to the air traffic information database.

[0056] It should be noted that the Air China database stores data on each airline and each flight. In the prior art, third-party ticketing channels purchase and change tickets by sending ticket information to the Air China database. When passengers want to refund or change tickets issued by third-party ticketing channels through the official channels of the airline, they usually need to contact the original ticketing agency for manual processing. The ticket exchange takes a long time and the process is cumbersome, making it difficult to handle large-scale refunds and changes.

[0057] In the above solution, by processing the passenger ticket information in the airline database, there is no need to obtain data through the air traffic information database, which greatly shortens the time required for ticket refunds and changes; through the preset fare rules, the reasonable ticket refund and change amount can be quickly calculated, protecting the rights and interests of the airline and customers.

[0058] As an improvement to the above solution, the airline database and the air traffic information database are updated synchronously, and the data updating method of the airline database includes:

[0059] When data change information is received from the air traffic information database, the airline database is updated through a preset interface according to the data change information.

[0060] By adopting the embodiment of the present invention, the airline database can be updated in real time, so that customers can directly operate air tickets through the official channels of the airline, breaking the traditional business restrictions on refunds and changes at the original ticket issuing place.

[0061] As an improvement of the above solution, step S2, calculating the refund or change amount according to the ticket information and the preset fare rules, includes:

[0062] According to the ticket information, obtain the fare type of the ticket; the fare type includes ordinary fare and special fare;

[0063] When the fare type of the ticket is a specific fare, determining whether the ticket information satisfies a preset minimum guarantee rule;

[0064] If the minimum guarantee rule is met, the minimum guarantee amount is obtained according to the minimum guarantee rule as the refund or change amount;

[0065] If the minimum guarantee rule is not met or the fare type of the ticket is a common fare, the ticket information is split to obtain at least one ticket segment and at least one segment fare;

[0066] Selecting a simulated fare rule corresponding to the number of the ticket segments and the number of the segment fare from the preset simulated fare rules;

[0067] According to the ticket segment and the segment fare, an actual face price is obtained, and the actual face price is matched with the simulated fare rule;

[0068] If the match fails, the refund or change amount is manually calculated based on the ticket information;

[0069] If the match is successful, the refund or change amount is calculated based on the ticket segment and the segment fare.

[0070] It should be noted that in the embodiment of the present invention, the actual face price is obtained by comparing the ticket segment and the segment fare with the historical database, and then the fare is verified by the simulated fare rule. When querying the historical database, preferably, an accurate match query is performed based on the origin, destination, booking class, fare basis, sales date, and flight date.

[0071] It should also be noted that in the process of matching the actual face value with the simulated fare rule, the simulated fare rule is used to compare with the ticket segment. At this time, multiple fare hits may appear. If the hit fares all point to the same simulated fare rule, it is considered that the simulated fare rule is matched successfully, otherwise it is considered that the match fails.

[0072] In some preferred implementations, the ticket information is split by parsing the Fare Calculation item.

[0073] For example, after splitting the ticket information, 15APR17PEK CZ CAN1870.00 / / SZXCZ PEK240.00CNY2110.00END is obtained. The ticket information includes two ticket segments and two segment fares, / / is a gap mark, and each ticket segment is a one-way ticket.

[0074] Further, as a preferred implementation, the selecting of the simulated fare rule corresponding to the number of the ticket segments and the number of the segment fares from the preset simulated fare rules includes:

[0075] When the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules;

[0076] When the number of the ticket segments and the number of the segment fares are different, a second simulated fare rule is selected from the preset simulated fare rules according to the split ticket information.

[0077] It should be noted that when the number of ticket segments and the number of segment fares are the same, it is considered that each ticket segment corresponds to a segment fare, which is generally a 1 / 2 round-trip ticket or a one-way ticket. When the number of ticket segments and the number of segment fares are different, it generally means that the ticket segment includes a round-trip ticket.

[0078] Furthermore, preferably, when the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules comprises:

[0079] When the number of the ticket segments and the number of the segment fares are the same, first selecting a first simulated fare rule for a round trip from the preset simulated fare rules;

[0080] If there is no first simulated freight rate rule for a round trip, the first simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

[0081] In some preferred embodiments, for the case of one ticket segment and one segment fare, there is only one origin and one destination, and it is impossible to form a round trip. The OW (One Way Trips) fare can be directly queried according to origin 1-destination 1, and the selected place is the first simulated fare rule for the one-way trip.

[0082] There are two cases for the fare of 2 segments of 2 tickets. One is the combination of 1 / 2RT (Round Trips) or the addition of OW. Therefore, the first simulated fare rule for the round trip is selected first. If the first simulated fare rule for the round trip does not match the information of the ticket, the first simulated fare rule for the one-way trip is selected. Exemplarily, when there is no gap mark in the split ticket information, the RT fare of the first ticket segment is queried according to origin 1-destination 1, and the RT fare of the second ticket segment is queried according to destination 2-destination 1; when the split ticket information includes a gap mark, the RT fare is queried according to origin 1-destination 1, and the RT fare is queried according to destination 2-origin 2.

[0083] It should be noted that when the fare query is performed, the query is performed based on the ticket segments. In the embodiment of the present invention, if any segment cannot be found, the manual processing process is entered.

[0084] Preferably, when the number of the ticket segments and the number of the segment fares are different, selecting a second simulated fare rule from the preset simulated fare rules according to the consistency of the origin and destination of each ticket segment includes:

[0085] When the number of the ticket segments and the number of the segment fares are different, determining whether there is a gap mark in the split ticket information;

[0086] If there is no gap mark, selecting a second simulated freight rate rule for round trip from the preset simulated freight rate rules;

[0087] If there is the gap mark, a second simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

[0088] For example, for a scenario with 2 ticket segments and 1 segment fare, it may be a round trip or a one-way transfer, which can be determined based on the origin and destination. For a scenario with 4 ticket segments and 2 segment fares, if every two ticket segments correspond to one segment fare, first query according to the 1 / 2 round trip, and if there is no query result, query the one-way transfer fare. If any ticket segment corresponds to one segment fare, the ticket is considered to be wrong and transferred to the manual processing process.

[0089] As a preferred implementation, if the match is successful, the refund or change amount is calculated according to the ticket segment and the segment fare, including:

[0090] Calculate the refundable face value and handling fee based on the ticket segment, the ticket segment fare and the ticket change record;

[0091] According to the refundable ticket amount and the refund fee, R = g(x1)-(1-k)h(x6)+p(x8)+α2x2+α3(x3+x4)-x5+min(x 6off , x 6offm )-x 6offp -α7x7 calculates the refund amount; where g(x1) is the refundable face value; h(x6) is the ticket change fee; p(x8) is the refund fee, k is the discount rate for refund fees; α2 is the refundable insurance coefficient; x2 is the insurance premium; α3 is the refundable tax coefficient, x3 is the airport tax, x4 is the fuel tax; x5 is the coupon amount; x 6off The face value of the refund fee coupon, x 6offm The maximum amount of the refund coupon, x 6offp is the purchase amount of the refund fee coupon; α7 is the agency refund coefficient, and x7 is the agency fee.

[0092] In some preferred embodiments, initially, the refundable insurance coefficient α2=1, the refundable tax coefficient α3=1, the discount rate of refund collection and payment k=0, the face value of the refund handling fee coupon, the maximum face value of the refund coupon, and the agency fee are all 0, and the agency refund coefficient α7=1.

[0093] Further, preferably, the calculating the refundable face value and handling fee according to the ticket segment, the segment fare and the change record of the ticket includes:

[0094] For unchanged tickets, Calculate the refundable face value, the default handling fee is 0;

[0095] For the ticket changed for the i-th time, the refundable face value is obtained by g(x1)=c0, and the refundable face value is obtained by Calculate the handling fee;

[0096] Among them, gp i is the fare corresponding to the ith ticket segment; n is the number of ticket segments; m is the number of ticket segments already taken; c0 is the actual face value; c i Pay the fee for the passenger at the i-th change.

[0097] An omni-channel automatic ticket refund and change method provided by an embodiment of the present invention processes the ticket information in the airline database without obtaining data through the air traffic information database, thereby greatly shortening the time required for ticket refund and change; through the preset fare rules, a reasonable ticket refund and change amount can be quickly calculated, thereby protecting the rights and interests of the airline and customers.

[0098] The embodiment of the present invention provides an omni-channel automatic ticket refund and change system. Figure 2The omni-channel automatic ticket refund and change system includes a ticket information query module 11, a ticket refund and change amount calculation module 12, an instruction receiving module 13 and a ticket refund and change operation module 14, wherein:

[0099] The ticket information query module 11 is used to receive the ticket refund and change request from the client, and query the airline database to obtain the ticket information according to the ticket refund and change request;

[0100] The refund and change amount calculation module 12 is used to calculate the refund and change amount according to the passenger ticket information and the preset fare rules; the preset fare rules include the preset minimum fare rules and the preset simulated fare rules;

[0101] The instruction receiving module 13 is used to send the refund and change ticket amount to the client and receive a confirmation instruction;

[0102] The ticket refund and change operation module 14 is used to perform the ticket refund and change operation in the airline database when receiving a confirmation instruction from the same client, and synchronize the ticket refund and change operation to the air information database.

[0103] As a preferred implementation, the airline database and the air traffic information database are updated synchronously, and the data updating method of the airline database includes:

[0104] When data change information is received from the air traffic information database, the airline database is updated through a preset interface according to the data change information.

[0105] As a preferred implementation, the refund and change ticket amount calculation module 12 is specifically used for:

[0106] According to the ticket information, obtain the fare type of the ticket; the fare type includes ordinary fare and special fare;

[0107] When the fare type of the ticket is a specific fare, determining whether the ticket information satisfies a preset minimum guarantee rule;

[0108] If the minimum guarantee rule is met, the minimum guarantee amount is obtained according to the minimum guarantee rule as the refund or change amount;

[0109] If the minimum guarantee rule is not met or the fare type of the ticket is a common fare, the ticket information is split to obtain at least one ticket segment and at least one segment fare;

[0110] Selecting a simulated fare rule corresponding to the number of the ticket segments and the number of the segment fare from the preset simulated fare rules;

[0111] According to the ticket segment and the segment fare, an actual face price is obtained, and the actual face price is matched with the simulated fare rule;

[0112] If the match fails, the refund or change amount is manually calculated based on the ticket information;

[0113] If the match is successful, the refund or change amount is calculated based on the ticket segment and the segment fare.

[0114] Further, preferably, the selecting of the simulated fare rule corresponding to the number of the ticket segments and the number of the segment fares from the preset simulated fare rules comprises:

[0115] When the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules;

[0116] When the number of the ticket segments and the number of the segment fares are different, a second simulated fare rule is selected from the preset simulated fare rules according to the split ticket information.

[0117] Furthermore, preferably, when the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules comprises:

[0118] When the number of the ticket segments and the number of the segment fares are the same, first selecting a first simulated fare rule for a round trip from the preset simulated fare rules;

[0119] If there is no first simulated freight rate rule for a round trip, the first simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

[0120] Preferably, when the number of the ticket segments and the number of the segment fares are different, selecting a second simulated fare rule from the preset simulated fare rules according to the consistency of the origin and destination of each ticket segment includes:

[0121] When the number of the ticket segments and the number of the segment fares are different, determining whether there is a gap mark in the split ticket information;

[0122] If there is no gap mark, selecting a second simulated freight rate rule for round trip from the preset simulated freight rate rules;

[0123] If there is the gap mark, a second simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

[0124] As a preferred implementation, if the match is successful, the refund or change amount is calculated according to the ticket segment and the segment fare, including:

[0125] Calculate the refundable face value and handling fee based on the ticket segment, the ticket segment fare and the ticket change record;

[0126] According to the refundable ticket amount and the refund fee, R = g(x1)-(1-k)h(x6)+p(x8)+α2x2+α3(x3+x4)-x5+min(x 6off ,x 6offm )-x 6offp -α7x7 calculates the refund amount; where g(x1) is the refundable face value; h(x6) is the ticket change fee; p(x8) is the refund fee, k is the discount rate for refund fees; α2 is the refundable insurance coefficient; x2 is the insurance premium; α3 is the refundable tax coefficient, x3 is the airport tax, x4 is the fuel tax; x5 is the coupon amount; x 6off The face value of the refund fee coupon, x 6offm The maximum amount of the refund coupon, x 6offp is the purchase amount of the refund fee coupon; α7 is the agency refund coefficient, and x7 is the agency fee.

[0127] Further, preferably, the calculating the refundable face value and handling fee according to the ticket segment, the segment fare and the change record of the ticket includes:

[0128] For unchanged tickets, Calculate the refundable face value, the default handling fee is 0;

[0129] For the ticket changed for the i-th time, the refundable face value is obtained by g(x1)=c0, and the refundable face value is obtained by Calculate the handling fee;

[0130] Among them, gp i is the fare corresponding to the ith ticket segment; n is the number of ticket segments; m is the number of ticket segments already taken; c0 is the actual face value; c i Pay the fee for the passenger at the i-th change.

[0131] An omni-channel automatic ticket refund and change system provided by an embodiment of the present invention processes ticket information in the airline database without the need to obtain data through the air traffic information database, thereby greatly shortening the time required for ticket refunds and changes; through preset fare rules, a reasonable ticket refund and change amount can be quickly calculated, thereby protecting the rights and interests of airlines and customers.

[0132] An embodiment of the present invention also provides an omni-channel automatic ticket refund and change device, including a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor. When the processor executes the computer program, an omni-channel automatic ticket refund and change method as described above is implemented. The working principles and beneficial effects of the two correspond one to one, and thus will not be described in detail.

[0133] A person skilled in the art can understand that all or part of the processes in the above-mentioned embodiments can be implemented by instructing the relevant hardware through a computer program, and the program can be stored in a computer-readable storage medium, and when the program is executed, it can include the processes of the embodiments of the above-mentioned methods. The storage medium can be a disk, an optical disk, a read-only memory (ROM) or a random access memory (RAM), etc.

[0134] The above is a preferred embodiment of the present invention. It should be pointed out that a person skilled in the art can make several improvements and modifications without departing from the principle of the present invention. These improvements and modifications are also considered to be within the scope of protection of the present invention.

Claims

1. An omni-channel automatic ticket refund and change method and system, characterized in that: include Receive a refund or change request from a client, and query the airline database to obtain ticket information based on the refund or change request; The refund and change ticket amount is calculated according to the ticket information and the preset fare rules; the preset fare rules include the preset guaranteed fare rules and the preset simulated fare rules; Send the refund amount to the client and receive a confirmation instruction; When a confirmation instruction is received from the same client, the ticket refund and change operation is performed in the airline database, and the ticket refund and change operation is synchronized to the air information database.

2. The omni-channel automatic ticket refund and change method and system as claimed in claim 1, characterized in that: The airline database is updated synchronously with the air traffic information database, and the data updating method of the airline database includes: When data change information is received from the air traffic information database, the airline database is updated through a preset interface according to the data change information.

3. The omni-channel automatic ticket refund and change method and system as claimed in claim 1, characterized in that: The method of calculating the refund or change amount according to the ticket information and the preset fare rules includes: According to the ticket information, obtain the fare type of the ticket; the fare type includes ordinary fare and special fare; When the fare type of the ticket is a specific fare, determining whether the ticket information satisfies a preset minimum guarantee rule; If the minimum guarantee rule is met, the minimum guarantee amount is obtained according to the minimum guarantee rule as the refund or change amount; If the minimum guarantee rule is not met or the fare type of the ticket is a common fare, the ticket information is split to obtain at least one ticket segment and at least one segment fare; Selecting a simulated fare rule corresponding to the number of the ticket segments and the number of the segment fare from the preset simulated fare rules; According to the ticket segment and the segment fare, an actual face price is obtained, and the actual face price is matched with the simulated fare rule; If the match fails, the refund or change amount is manually calculated based on the ticket information; If the match is successful, the refund or change amount is calculated based on the ticket segment and the segment fare.

4. The omni-channel automatic ticket refund and change method and system as claimed in claim 3, characterized in that: The selecting of a simulated fare rule corresponding to the number of the ticket segments and the number of the segment fare from the preset simulated fare rules includes: When the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules; When the number of the ticket segments and the number of the segment fares are different, a second simulated fare rule is selected from the preset simulated fare rules according to the split ticket information.

5. The omni-channel automatic ticket refund and change method and system as claimed in claim 4, characterized in that: When the number of the ticket segments and the number of the segment fares are the same, selecting a first simulated fare rule from the preset simulated fare rules comprises: When the number of the ticket segments and the number of the segment fares are the same, first selecting a first simulated fare rule for a round trip from the preset simulated fare rules; If there is no first simulated freight rate rule for a round trip, the first simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

6. The omni-channel automatic ticket refund and change method and system as claimed in claim 4, characterized in that: When the number of the ticket segments and the number of the segment fares are different, selecting a second simulated fare rule from the preset simulated fare rules according to the consistency of the origin and destination of each ticket segment, comprises: When the number of the ticket segments and the number of the segment fares are different, determining whether there is a gap mark in the split ticket information; If there is no gap mark, selecting a second simulated freight rate rule for round trip from the preset simulated freight rate rules; If there is the gap mark, a second simulated freight rate rule for a one-way trip is selected from the preset simulated freight rate rules.

7. The omni-channel automatic ticket refund and change method and system as claimed in claim 3, characterized in that: If the match is successful, the refund and change amount is calculated based on the ticket segment and the segment fare, including: Calculate the refundable face value and handling fee based on the ticket segment, the ticket segment fare and the ticket change record; According to the refundable ticket amount and the refund fee, R = g(x1)-(1-k)h(x6)+p(x8)+α2x2+α3(x3+x4)-x5+min(x 6off , x 6offm )-x 6offp -α7x7 calculates the refund amount; where g(x1) is the refundable face value; h(x6) is the ticket change fee; p(x8) is the refund fee, k is the discount rate for refund fees; α2 is the refundable insurance coefficient; x2 is the insurance premium; α3 is the refundable tax coefficient, x3 is the airport tax, x4 is the fuel tax; x5 is the coupon amount; x 6off The face value of the refund fee coupon, x 6offm The maximum amount of the refund coupon, x 6offp is the purchase amount of the refund fee coupon; α7 is the agency refund coefficient, and x7 is the agency fee.

8. The omni-channel automatic ticket refund and change method and system as claimed in claim 7, characterized in that: The calculating of the refundable face value and handling fee according to the ticket segment, the ticket segment fare and the ticket change record includes: For unchanged tickets, Calculate the refundable face value, the default handling fee is 0; For the ticket changed for the i-th time, the refundable face value is obtained by g(x1)=c0, and the refundable face value is obtained by Calculate the handling fee; Among them, gp i is the fare corresponding to the ith ticket segment; n is the number of ticket segments; m is the number of ticket segments already taken; c0 is the actual face value; c i Pay the fee for the passenger at the i-th change.

9. An omni-channel automatic ticket refund and change system, characterized in that: include: The ticket information query module is used to receive the refund and change ticket requirements from the client, and query the airline database to obtain the ticket information according to the refund and change ticket requirements; A refund / change amount calculation module, used to calculate the refund / change amount according to the ticket information and preset fare rules; the preset fare rules include preset floor fare rules and preset simulated fare rules; An instruction receiving module is used to send the refund and change ticket amount to the client and receive a confirmation instruction; The ticket refund and change operation module is used to execute the ticket refund and change operation in the airline database when receiving a confirmation instruction from the same client, and synchronize the ticket refund and change operation to the air information database.

10. An omni-channel automatic ticket refund and change device, characterized in that: It comprises a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and when the processor executes the computer program, it implements the omni-channel automatic ticket refund and change method as described in any one of claims 1 to 8.

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