Card insertion correction method, system and equipment for self-service terminal and medium
By configuring an intelligent detection module on the self-service terminal to detect and correct the card insertion direction and positive and negative situations, the problem of wrong card insertion is solved, service efficiency and user experience are improved, and maintenance costs are reduced.
Patent Information
- Application Number
- CN202510060712.0
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-01-15
- Publication Date
- 2025-05-30
AI Technical Summary
Hospital self-service terminals are prone to inserting wrong cards during card insertion operations, resulting in the card being accidentally swallowed or stuck, affecting user experience and service efficiency, and increasing maintenance costs.
Before configuring the intelligent detection module, the card slot of the self-service terminal uses sensors or image processing units to detect the direction and positive and negative conditions of the card, provide error reminders, and automatically push the card into the correct position through the mechanical push card structure.
It significantly improves the service efficiency of the self-service terminal, optimizes the user experience, reduces the maintenance costs caused by card errors, and improves the intelligence level of the self-service machine.
Smart Images
Figure CN120071505A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of self-service terminals, and in particular to a method, system, device and medium for correcting card insertion in a self-service terminal. Background Art
[0002] In the modern medical service system, hospital self-service terminals are an important self-service device, widely used in various business scenarios such as registration, payment, and inquiry, aiming to improve hospital service efficiency and optimize patients' medical experience. These self-service terminals are usually designed with a card slot to read patients' medical insurance cards, medical cards, etc., so as to quickly complete identity authentication, fee settlement and other operations.
[0003] However, in actual use, although the self-service terminals are usually equipped with card insertion reminder functions, such as voice prompts, screen displays, etc., to guide patients to insert the card correctly, the actual effect is not satisfactory. Due to various reasons, such as patients' distracted attention, unfamiliarity with card insertion operations, and the card insertion port design is not intuitive enough, many people still insert the wrong card. This will not only cause the card to be swallowed or stuck by the self-service machine, affecting the normal process of patients and reducing service efficiency, but also bring unnecessary troubles and anxiety to patients, seriously affecting the user experience.
[0004] In addition, the problem of inserting the wrong card directly increases the maintenance cost of the self-service machine. On the one hand, the self-service machine needs to be regularly maintained and inspected to ensure its normal operation. When a card is swallowed or jammed, maintenance personnel need to rush to the scene in time to remove the card, inspect and repair the equipment, etc. This not only increases the workload of maintenance personnel, but may also cause the self-service machine to suspend service, affecting the normal use of other patients. On the other hand, frequent card insertion errors may also cause damage to the card insertion port and other parts of the self-service machine, which need to be replaced or repaired, further increasing maintenance costs.
[0005] Therefore, how to solve the problem of card insertion errors in hospital self-service terminals, improve service efficiency, optimize user experience, and reduce maintenance costs has become a technical problem that needs to be solved urgently. Summary of the invention
[0006] The object of the present invention is to provide a method, system, device and medium for correcting card insertion in a self-service terminal, thereby solving all or one of the above problems existing in the prior art.
[0007] In order to solve the above technical problems, the specific technical solutions of the present invention are as follows: In one aspect, the present invention provides a self-service terminal card insertion correction method, comprising the following steps: Configure the intelligent detection module: Configure an intelligent detection module in front of the card slot of the self-service terminal; Insert Card Feedback Reminder: In response to the user inserting a card into the card slot, call the intelligent detection module to detect the card direction and the front and back of the card; give an error reminder according to the card direction and the front and back of the card; Automatic Pushing Process: In response to the card direction and the front and back of the card being correct, call the intelligent detection module to push the card into the card slot; User Interface Optimization: Display the usage instructions of the intelligent detection module in the user interface of the self-service terminal.
[0008] As an improved solution, the intelligent detection module uses a sensor to detect the card direction and the front and back of the inserted card.
[0009] As an improved solution, the intelligent detection module uses an image processing unit to identify the card direction and the front and back of the inserted card.
[0010] As an improved solution, the error reminder according to the card direction and the front and back of the card includes: When the card direction is incorrect or the front and back of the card are incorrect, give the error reminder.
[0011] As an improved solution, the error reminder includes: Voice prompt or beep warning.
[0012] As an improved solution, the configuration of the intelligent detection module further includes: Set an electronic control aperture on the outer edge of the card slot; The error reminder further includes: Control the electronic control aperture to blink.
[0013] As an improved solution, the call to the intelligent detection module to push the card into the card slot includes: Call the intelligent detection module to push the card into the card slot through a mechanical card pushing structure.
[0014] On the other hand, the present invention also provides a self-service terminal card insertion correction system, including: A configuration unit for configuring an intelligent detection module in front of the card slot of the self-service terminal; An insert card feedback reminder unit for: in response to the user inserting a card into the card slot, calling the intelligent detection module to detect the card direction and the front and back of the card; giving an error reminder according to the card direction and the front and back of the card; An automatic propulsion processing unit, configured to: in response to the card direction and the front-back situation of the card being both correct, call the intelligent detection module to push the card into the card slot; A user interface optimization unit, configured to: display usage instructions regarding the intelligent detection module in the user interface of the self-service terminal.
[0015] On the other hand, the present invention also provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of the self-service terminal card insertion correction method are implemented.
[0016] On the other hand, the present invention also provides a computer device, which includes a processor, a communication interface, a memory, and a communication bus. Among them, the processor, the communication interface, and the memory complete mutual communication through the communication bus; wherein: The memory is used for storing a computer program; The processor is configured to execute the steps of the self-service terminal card insertion correction method by running the program stored on the memory.
[0017] The beneficial effects of the technical solution of the present invention are as follows: 1. The self-service terminal card insertion correction method described in the present invention can implement an intelligent card insertion guidance function for the self-service terminal, be capable of automatically detecting the card insertion direction and the front-back of the card, providing feedback reminders in a timely manner, and automatically completing the correct card insertion operation, which will significantly improve the service efficiency of the self-service machine, optimize the user experience, reduce the maintenance cost caused by card insertion errors, and improve the intelligent level of the self-service machine.
[0018] 2. The self-service terminal card insertion correction system described in the present invention can, through the mutual cooperation of system modules, further implement the self-service terminal card insertion correction method described in the present invention.
[0019] 3. The computer-readable storage medium described in the present invention can implement guiding the system modules to cooperate, and further implement the self-service terminal card insertion correction method described in the present invention, and the computer-readable storage medium described in the present invention also effectively improves the operability of the self-service terminal card insertion correction method.
[0020] 4. The computer device described in the present invention can implement storing and executing the computer-readable storage medium, and further implement the self-service terminal card insertion correction method described in the present invention. Description of the Drawings
[0021] In order to more clearly illustrate the specific embodiments of the present invention or the technical solutions in the prior art, the following will briefly introduce the drawings required for the description of the specific embodiments or the prior art. Obviously, the drawings in the following description are some embodiments of the present invention. For those of ordinary skill in the art, without creative efforts, other drawings can also be obtained based on these drawings.
[0022] Figure 1 is a schematic flowchart of the self-service terminal card insertion correction method described in Embodiment 1 of the present invention; Figure 2 is a schematic architecture diagram of the self-service terminal card insertion correction system described in Embodiment 2 of the present invention; Figure 3 is a schematic structural diagram of the computer device described in Embodiment 4 of the present invention; The reference numerals in the drawings are explained as follows: 1501, processor; 1502, communication interface; 1503, memory; 1504, communication bus. Specific Embodiments
[0023] The following will elaborate on the preferred embodiments of the present invention in conjunction with the drawings, so that the advantages and features of the present invention can be more easily understood by those skilled in the art, thereby making the protection scope of the present invention more clearly defined.
[0024] In the description of the present invention, it should be noted that the embodiments described in the present invention are some embodiments of the present invention, rather than all embodiments; based on the embodiments in the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts belong to the protection scope of the present invention.
[0025] The terms "first", "second", etc. in the specification, claims and the above drawings of this article are used to distinguish similar objects, and do not necessarily need to describe a specific order or sequence. It should be understood that such data can be interchanged under appropriate circumstances, so that the embodiments described in this article can be implemented in an order other than those illustrated or described here. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusion. For example, a process, method, device, product or equipment that includes a series of steps or units does not necessarily need to be limited to those steps or units clearly listed, but may include other steps or units not clearly listed or inherent to these processes, methods, products or equipment. Embodiment 1
[0026] This embodiment provides a self-service terminal card insertion correction method, as Figure 1 shown, including the following steps: S100. Configure an intelligent detection module, including: (1) Assemble an intelligent detection module in front of the card slot of the self-service terminal. This module uses advanced sensor technology and can accurately identify the insertion direction and front / back of the card.
[0027] (2) An image processing or optoelectronic sensing unit is integrated inside the module, which can quickly scan and analyze the inserted card to determine whether its direction and front / back are correct.
[0028] S200. Provide card insertion feedback and reminder, including: (1) When it is detected that the card direction or front / back is incorrect, the system immediately triggers the feedback reminder mechanism.
[0029] (2) The reminder methods include voice prompts, beeping warnings, or flashing of the aperture, etc. The specific method can be selected according to user preferences and the design of the self-service machine.
[0030] (3) The reminder content should be concise and clear, enabling users to quickly realize the card insertion error and know how to correct it.
[0031] S300. Automatic card pushing process, including: (1) When it is detected that both the card direction and front / back are correct, the intelligent detection module automatically activates the automatic card pushing mechanism.
[0032] (2) This mechanism uses mechanical structures or electromagnetic forces, etc., to smoothly and quickly push the card into the self-service machine to complete the card insertion operation.
[0033] (3) During the automatic card pushing process, it should be ensured that the card is not damaged and does not cause an additional burden on the self-service machine.
[0034] S400. Optimize the user interface, including: (1) Add card insertion guiding prompts on the user interface of the self-service machine, such as card insertion direction diagrams, front / back markings, etc., to assist users in inserting the card correctly.
[0035] (2) The user interface provides detailed operation steps for when a card insertion error occurs to help users quickly correct the error.
[0036] It should be noted that the above examples are only for explaining the present invention and should not limit the protection scope of the present invention. Embodiment 2
[0037] Based on the same inventive concept as the self-service terminal card insertion correction method described in Embodiment 1, this embodiment provides a self-service terminal card insertion correction system, as Figure 2 shown, including: A configuration unit for: configuring an intelligent detection module in front of the card slot of the self-service terminal; The card insertion feedback reminder unit is used for: in response to the user inserting a card into the card slot, calling the intelligent detection module to detect the card direction and the front and back of the card; performing error reminders according to the card direction and the front and back of the card; The automatic pushing processing unit is used for: in response to the card direction and the front and back of the card being error-free, calling the intelligent detection module to push the card into the card slot; The user interface optimization unit is used for: displaying the usage instructions of the intelligent detection module in the user interface of the self-service terminal. Embodiment 3
[0038] This embodiment provides a computer-readable storage medium, including: The storage medium is used to store the computer software instructions used to implement the self-service terminal card insertion correction method described in the above Embodiment 1, which includes a program set for implementing the self-service terminal card insertion correction method; specifically, this executable program can be built into the self-service terminal card insertion correction system described in Embodiment 2. In this way, the self-service terminal card insertion correction system can implement the self-service terminal card insertion correction method described in the above Embodiment 1 by executing the built-in executable program.
[0039] In addition, the computer-readable storage medium of this embodiment can adopt any combination of one or more readable storage media, where the readable storage medium includes an electrical, optical, electromagnetic, infrared, or semiconductor system, device, or component, or any combination of the above. Embodiment 4
[0040] This embodiment provides an electronic device, as Figure 3 shown, the electronic device may include: a processor 1501, a communication interface 1502, a memory 1503, and a communication bus 1504. Among them, the processor 1501, the communication interface 1502, and the memory 1503 complete mutual communication through the communication bus 1504.
[0041] The memory 1503 is used to store a computer program; The processor 1501 is used to implement the steps of the self-service terminal card insertion correction method described in the above Embodiment 1 when executing the computer program stored on the memory 1503.
[0042] As an implementation manner of the present invention, the communication bus mentioned in the above terminal may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The communication bus may be divided into an address bus, a data bus, a control bus, etc. For the sake of convenience of representation, Figure 3 only a thick line is used to represent it in Figure 3 , but it does not mean that there is only one bus or one type of bus.
[0043] As an implementation manner of the present invention, the communication interface is used for communication between the above terminal and other devices.
[0044] As an implementation manner of the present invention, the memory may include a Random Access Memory (RAM), and may also include a non-volatile memory, such as at least one disk memory. Optionally, the memory may also be at least one storage device located far from the aforementioned processor.
[0045] As an implementation manner of the present invention, the above processor may be a general-purpose processor, including a Central Processing Unit (CPU), a Network Processor (NP), etc.; it may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field-Programmable Gate Array (FPGA), or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components.
[0046] Different from the prior art, adopting a self-service terminal card insertion correction method, system, device and medium of the present application can equip the self-service terminal machine with an intelligent card insertion guidance function, can automatically detect the card insertion direction and the front and back of the card, provide feedback reminders in a timely manner, and automatically complete the correct card insertion operation, which will significantly improve the service efficiency of the self-service machine, optimize the user experience, reduce the maintenance cost caused by card insertion errors, and improve the intelligent level of the self-service machine.
[0047] It should be understood that in various embodiments of this document, the sequence numbers of the above processes do not imply the order of execution, and the order of execution of each process should be determined by its function and internal logic, and should not constitute any limitation to the implementation process of the embodiments of this document.
[0048] It should also be understood that in the embodiments of this document, the term "and / or" is merely a description of the association relationship of associated objects, indicating that three relationships may exist. For example, A and / or B may represent: A exists alone, A and B exist simultaneously, and B exists alone. In addition, the character " / " in this document generally represents an "or" relationship between the associated objects before and after.
[0049] Those of ordinary skill in the art can realize that the units and algorithm steps of each example described in combination with the embodiments disclosed in this document can be implemented by electronic hardware, computer software, or a combination of the two. To clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described according to functions in the above description. Whether these functions are executed in a hardware or software manner depends on the specific application and design constraints of the technical solution. Professional technicians can use different methods to implement the described functions for each specific application, but such implementation should not be considered to exceed the scope of this document.
[0050] Those skilled in the art can clearly understand that for the convenience and brevity of description, the specific working processes of the systems, devices, and units described above can refer to the corresponding processes in the foregoing method embodiments, and will not be elaborated here.
[0051] In the several embodiments provided in this document, it should be understood that the disclosed systems, devices, and methods can be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the units is only a logical function division, and there may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the displayed or discussed coupling or direct coupling or communication connection to each other can be an indirect coupling or communication connection through some interfaces, devices, or units, and can also be in an electrical, mechanical, or other form of connection.
[0052] The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they can be located in one place, or can be distributed to multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiments of this document.
[0053] In addition, each functional unit in the various embodiments of this document may be integrated into one processing unit, may exist physically as individual units, or two or more units may be integrated into one unit. The above-mentioned integrated units may be implemented in the form of hardware or in the form of software functional units.
[0054] If the above-mentioned integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the essence of the technical solution in this document, or the part that contributes to the prior art, or all or part of this technical solution can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of this document. The foregoing storage medium includes: various media such as USB flash drives, mobile hard disks, read-only memories (ROM, Read-Only Memory), random access memories (RAM, Random Access Memory), magnetic disks, or optical discs that can store program codes.
[0055] The above are only the embodiments of the present invention, and do not limit the patent scope of the present invention accordingly. Any equivalent structural or equivalent process transformations made by using the content of the specification and drawings of the present invention, or directly or indirectly applied in other related technical fields, are similarly included in the patent protection scope of the present invention.
Claims
1. A self-service terminal card insertion correction method, characterized in that: The following steps are involved: Configure the intelligent detection module: Configure an intelligent detection module in front of the card slot of the self-service terminal; Card insertion feedback reminder: In response to a user inserting a card into the card slot, calling the intelligent detection module to detect the card direction and the front and back conditions of the card; and providing an error reminder according to the card direction and the front and back conditions of the card; Automatic Advance Processing: In response to the card orientation and the front and back of the card being correct, calling the intelligent detection module to push the card into the card insertion slot; User interface optimization: Instructions for use of the intelligent detection module are displayed in the user interface of the self-service terminal.
2. The self-service terminal card insertion correction method according to claim 1, characterized in that: The intelligent detection module uses a sensor to detect the card direction and the front and back conditions of the inserted card.
3. The self-service terminal card insertion correction method according to claim 1, characterized in that: The intelligent detection module uses an image processing unit to identify the card direction and the front and back of the card when the card is inserted.
4. The self-service terminal card insertion correction method according to claim 2 or 3, characterized in that: The error reminder according to the card direction and the front and back of the card includes: When the card is in the wrong direction or the front and back of the card are wrong, the error reminder is given.
5. The self-service terminal card insertion correction method according to claim 4, characterized in that: The error reminder includes: Voice prompt or beep warning.
6. The self-service terminal card insertion correction method according to claim 4, characterized in that: The configuration intelligent detection module also includes: An electrically controlled aperture is arranged on the outer edge of the card insertion slot; The error reminder also includes: The electrically controlled aperture is controlled to flash.
7. The self-service terminal card insertion correction method according to claim 1, characterized in that: The calling of the intelligent detection module to push the card into the card insertion slot includes: The intelligent detection module is called to push the card into the card slot through the mechanical card pushing structure.
8. A self-service terminal card insertion correction system, characterized in that: include: A configuration unit is used to: configure an intelligent detection module in front of a card slot of a self-service terminal; A card insertion feedback reminder unit, used to: in response to a user inserting a card into the card insertion slot, call the intelligent detection module to detect the card direction and the front and back of the card; and give an error reminder according to the card direction and the front and back of the card; An automatic pushing processing unit, used for: in response to the card direction and the front and back of the card being correct, calling the intelligent detection module to push the card into the card insertion slot; The user interface optimization unit is used to display the instructions for use of the intelligent detection module in the user interface of the self-service terminal.
9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by the processor, the steps of the self-service terminal card insertion correction method according to any one of claims 1 to 7 are implemented.
10. A computer device, characterized in that: It includes a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other through the communication bus; wherein: The memory is used to store computer programs; The processor is used to execute the steps of the self-service terminal card insertion correction method according to any one of claims 1 to 7 by running the program stored in the memory.