Financial rental business handling control method and device

Abstract

The invention discloses a financial lease business handling control method and device, and relates to the technical field of financial businesses, and the method comprises the following steps: S1, obtaining the remaining handling time of the current financial business, the number of windows for opening the handling business, and the current waiting endurance of each queuing waiting person during the financial business handling period; and S2, based on the current waiting tolerance of each number taking waiting person, calculating the waiting tolerance of the current total number taking waiting person. The control method adopted by the invention can regularly adjust the number of windows for opening business handling and the number taking state of the number taking machine; according to the invention, the number-taking waiting personnel are kept in a relatively proper waiting time or relatively proper number-taking number is kept in a business handling hall, so that the business handling efficiency and the business handling satisfaction of the number-taking personnel are improved, and the waste of human resources of a financial institution party is also avoided.

Description

Technical Field

[0001] The present invention relates to the technical field of financial business, and in particular to a control method and device for handling financial leasing business. Background Art

[0002] Financial leasing business is an innovative financial transaction method that involves three parties: the lessor, the lessee and the supplier. It refers to a financing method in which a financial institution (lessor) purchases the leased property and leases it to the lessee for use based on the lessee's choice or approval of the leased property and the supplier, and the lessee pays the rent on time.

[0003] The existing financial leasing business needs to take a number, queue up, and then go to the service window for business processing. However, the number of business processing windows of existing financial institutions is not fixed. It is easy for the number of business processing windows to be small, while there are many people queuing for taking numbers, resulting in a long waiting time for taking numbers, affecting the satisfaction of business processing. Or there are too many business processing windows that exceed the required business processing volume, resulting in a waste of human resources. Therefore, a control method and device for financial leasing business processing is proposed. Summary of the invention

[0004] The purpose of the present invention is to solve the problems in the prior art and to propose a control method and device for handling financial leasing business.

[0005] A control method for handling financial leasing business, comprising the following steps:

[0006] S1. During the financial business processing, obtain the remaining processing time of the current financial business, the number of windows open for processing business, and the current waiting patience of each person waiting for a number;

[0007] S2. Calculate the overall waiting patience of the current number-taking waiting personnel based on the current waiting patience of each number-taking waiting personnel;

[0008] S3. Adjust the number of windows open for business processing and the number-taking status of the number-taking machine based on the remaining processing time of the current financial business, the number of windows open for business processing and the overall patience of the people waiting for number processing.

[0009] Preferably, in step S1, the remaining processing time of the current financial service is the time between the current time and the time when the processing personnel get off work, and the waiting patience is determined according to the waiting time of the personnel who are waiting for the number.

[0010] Preferably, in step S2, based on the current waiting patience of each person waiting for a number, the current overall waiting patience of the people waiting for a number is calculated, including:

[0011] According to the following calculation formula:

[0012]

[0013] Among them, B represents the overall patience of the people waiting for the number, Y(P i ) represents the patience of the i-th person waiting for a number, P i It represents the waiting time of the i-th person waiting for number taking, and α and β are both preset constants.

[0014] Preferably, in step S3, the step of adjusting the number of windows open for handling business and the number-taking status of the number-taking machine according to the remaining handling time of the current financial business, the number of windows open for handling business and the overall patience of the waiting personnel for number-taking includes:

[0015] When the remaining processing time of the current financial service is greater than 30 minutes, the number of windows open for processing the service is less than the maximum number of windows, and the overall patience of the waiting personnel for number collection is greater than or equal to the set threshold, the number of windows open for processing the service will be increased by one, and the number collection status of the number collection machine will not be adjusted;

[0016] When the remaining processing time of the current financial service is greater than 30 minutes, and the number of windows open for processing the service is less than or equal to the maximum number of windows, and the overall patience of the waiting personnel for number collection is less than the set threshold, the number of windows open for processing the service will be reduced by one, and the number collection status of the number collection machine will not be adjusted;

[0017] When the remaining processing time of the current financial service is greater than 30 minutes, and the number of windows open for processing the service is equal to the maximum number of windows, and the overall patience of the waiting personnel for number taking is greater than or equal to the set threshold, the number of windows open for processing the service will not be adjusted, but the number taking status of the number taking machine will be adjusted;

[0018] When the remaining processing time of the current financial service is less than or equal to 30 minutes, and the number of windows open for processing the service is less than the maximum number of windows, and the overall patience of the waiting personnel for number collection is greater than or equal to the set threshold, the number of windows open for processing the service is increased by one, and the number collection status of the number collection machine is adjusted;

[0019] When the remaining processing time of the current financial service is less than or equal to 30 minutes, and the number of windows open for processing the service is equal to the maximum number of windows, and the overall patience of the waiting personnel for number taking is greater than or equal to the set threshold, the number of windows open for processing the service will not be adjusted, but the number taking status of the number taking machine will be adjusted;

[0020] When the remaining processing time of the current financial business is less than or equal to 30 minutes, and the number of windows open for processing business is less than or equal to the maximum number of windows, and the overall patience of people waiting for numbers is less than the set threshold, the number of windows open for processing business will not be adjusted, but the number-taking status of the number-taking machine will be adjusted.

[0021] Preferably, in step S3, adjusting the number taking state of the number taking machine is to adjust the number taking unlimited state to the number taking limited state.

[0022] Preferably, the number of windows opened for business processing is adjusted to be no less than one.

[0023] A control device for handling financial leasing business, comprising:

[0024] The acquisition module is used to obtain the remaining processing time of the current financial business, the number of windows open for processing business, and the current waiting patience of each person waiting for a number every 30 minutes during the processing of financial business;

[0025] A processing module, used for calculating the current overall waiting patience of the personnel waiting for number taking based on the current waiting patience of each person waiting for number taking;

[0026] The notification module is adjusted to adjust the number of windows open for business processing based on the remaining processing time of the current financial business, the number of windows open for business processing and the overall patience of the people waiting for number processing, and the processing personnel are notified to adjust the number of windows open for business processing.

[0027] Compared with the prior art, the present invention has the following advantages:

[0028] The control method adopted by the present invention can regularly adjust the number of windows open for business processing and the number-taking status of the number-taking machine, so that the people waiting to take numbers are kept within a more appropriate waiting time or a more appropriate number of people taking numbers are maintained in the business processing hall, which not only improves the efficiency of business processing and the satisfaction of the number-taking people with business processing, but also avoids the waste of human resources of the financial institution. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] Figure 1 The present invention is a flow chart of a control method for handling financial leasing business. DETAILED DESCRIPTION

[0030] In order to make the technical means, creative features, objectives and effects achieved by the present invention easy to understand, the present invention is further explained below in conjunction with specific implementation methods.

[0031] Reference Figure 1 As shown, a control method for handling financial leasing business includes the following steps:

[0032] S1. During the financial business processing, obtain the remaining processing time of the current financial business, the number of windows open for processing business, and the current waiting patience of each person waiting for a number;

[0033] S2. Calculate the overall waiting patience of the current number-taking waiting personnel based on the current waiting patience of each number-taking waiting personnel;

[0034] S3. Adjust the number of windows open for business processing and the number-taking status of the number-taking machine based on the remaining processing time of the current financial business, the number of windows open for business processing and the overall patience of the people waiting for number processing.

[0035] In step S1, the remaining processing time of the current financial business is the time between the current time and the off-duty time of the business personnel. The off-duty time of the business personnel here is adjusted according to the working hours stipulated by the financial institution, and is divided into the noon off-duty time and the afternoon off-duty time. The waiting patience is determined according to the waiting time of the person waiting for the number.

[0036] In step S2, based on the current waiting patience of each person waiting for a number, the current waiting patience of the overall number-taking waiting personnel is calculated, including:

[0037] According to the following calculation formula:

[0038]

[0039] Among them, B represents the overall patience of the people waiting for the number, Y(P i ) represents the patience of the i-th person waiting for a number, P i It represents the waiting time of the i-th person waiting for number taking. The waiting time of the i-th person waiting for number taking can be directly obtained from the number taking machine. When the number taken is called, the person who no longer participates in the current overall waiting number patience calculation will be removed. Both α and β are preset constants. The values ​​of α and β can be obtained through questionnaires to obtain the patience values ​​of the real waiting number taking people at different times. The optimization solution is performed according to the patience values ​​at different times to confirm the values ​​of α and β.

[0040] In step S3, the step of adjusting the number of windows open for handling business and the number-taking status of the number-taking machine according to the remaining handling time of the current financial business, the number of windows open for handling business and the overall patience of the waiting personnel for taking numbers includes:

[0041] When the remaining processing time of the current financial business is greater than 30 minutes, and the number of windows open for business processing is less than the maximum number of windows, and the overall patience of the waiting personnel for number taking is greater than or equal to the set threshold, the number of windows open for business processing is increased by one, and the number taking status of the number taking machine is not adjusted. By adding windows, the business processing volume per unit time is increased;

[0042] When the remaining processing time of the current financial service is greater than 30 minutes, and the number of windows open for processing the service is less than or equal to the maximum number of windows, and the overall patience of the people waiting for number taking is less than the set threshold, the number of windows open for processing the service is reduced by one, and the number taking status of the number taking machine is not adjusted. This means that the number of people waiting for number taking is small or the waiting time is insufficient, so the number of windows can be reduced to save the human resources of the financial institution;

[0043] When the remaining processing time of the current financial service is greater than 30 minutes, and the number of windows open for processing the service is equal to the maximum number of windows, and the overall patience of the people waiting for number taking is greater than or equal to the set threshold, the number of windows open for processing the service will not be adjusted, but the number taking status of the number taking machine will be adjusted. At this time, number taking will be suspended to prevent the increase in the number of people waiting for number taking and maintain a good satisfaction of the people waiting for number taking;

[0044] When the remaining processing time of the current financial service is less than or equal to 30 minutes, the number of windows open for processing the service is less than the maximum number of windows, and the overall patience of the waiting personnel for number collection is greater than or equal to the set threshold, the number of windows open for processing the service is increased by one, and the number collection status of the number collection machine is adjusted;

[0045] When the remaining processing time of the current financial service is less than or equal to 30 minutes, and the number of windows open for processing the service is equal to the maximum number of windows, and the overall patience of the waiting personnel for number taking is greater than or equal to the set threshold, the number of windows open for processing the service will not be adjusted, but the number taking status of the number taking machine will be adjusted;

[0046] When the remaining processing time of the current financial business is less than or equal to 30 minutes, and the number of windows open for processing business is less than or equal to the maximum number of windows, and the overall patience of people waiting for numbers is less than the set threshold, the number of windows open for processing business will not be adjusted, but the number-taking status of the number-taking machine will be adjusted.

[0047] When the remaining processing time of the current financial business is less than or equal to 30 minutes, regardless of the overall patience of the waiting staff, the number taking will be suspended to prepare for the business staff to go off work

[0048] In step S3, adjusting the number taking state of the number taking machine is to adjust the number taking unlimited state to the number taking limited state.

[0049] The number of windows open for handling business as described in the above adjustment shall not be less than one. Even if there is no person taking numbers to handle business, one window must be kept open and ready for people taking numbers to handle business at any time.

[0050] A control device for handling financial leasing business, comprising:

[0051] The acquisition module is used to obtain the remaining processing time of the current financial business, the number of windows open for processing business, and the current waiting patience of each person waiting for a number every 30 minutes during the processing of financial business; the data acquisition interval here can be adjusted according to actual needs, for example, adjusted to once every 20 minutes, and the number of windows open for processing business can be set up by cameras in the business hall to identify the number of windows with existing business processing personnel;

[0052] A processing module, used for calculating the current overall waiting patience of the personnel waiting for number taking based on the current waiting patience of each person waiting for number taking;

[0053] The notification module is adjusted to adjust the number of windows open for business processing based on the remaining processing time of the current financial business, the number of windows open for business processing and the overall patience of the people waiting for number processing, and the processing personnel are notified to adjust the number of windows open for business processing.

[0054] To sum up, the control method adopted in the present invention can regularly adjust the number of windows open for business processing and the number-taking status of the number-taking machine, so that the people waiting to take numbers can be kept within a more appropriate waiting time or a more appropriate number of people taking numbers can be kept in the business processing hall, which not only improves the efficiency of business processing and the business processing satisfaction of the number-taking personnel, but also avoids the waste of human resources of the financial institution.

[0055] It is known from common technical knowledge that the present invention can be implemented by other embodiments that do not deviate from its spirit or essential features. Therefore, the above disclosed embodiments are only illustrative in all respects and are not exclusive. All changes within the scope of the present invention or within the scope equivalent to the present invention are included in the present invention.

Claims

1. A control method for handling financial leasing business, characterized by: The following steps are involved: S1. During the financial business processing, obtain the remaining processing time of the current financial business, the number of windows open for processing business, and the current waiting patience of each person waiting for a number; S2. Calculate the overall waiting patience of the current number-taking waiting personnel based on the current waiting patience of each number-taking waiting personnel; S3. Adjust the number of windows open for business processing and the number-taking status of the number-taking machine based on the remaining processing time of the current financial business, the number of windows open for business processing and the overall patience of the people waiting for number processing.

2. A control method for handling financial leasing business according to claim 1, characterized in that: In the step S1, the remaining processing time of the current financial business is the time between the current time and the time when the processing personnel get off work, and the waiting patience is determined according to the waiting time of the personnel who take the number and wait.

3. A method for controlling financial leasing business according to claim 1, characterized in that: In step S2, based on the current waiting patience of each person waiting for a number, the current waiting patience of the overall number-taking waiting personnel is calculated, including: According to the following calculation formula: Among them, B represents the overall patience of the people waiting for the number, Y(P i ) represents the patience of the i-th person waiting for a number, P i It represents the waiting time of the i-th person waiting for a number, and a and β are both preset constants.

4. A method for controlling financial leasing business according to claim 3, characterized in that: In step S3, the step of adjusting the number of windows open for handling business and the number-taking status of the number-taking machine according to the remaining handling time of the current financial business, the number of windows open for handling business and the overall patience of the waiting personnel for taking numbers includes: When the remaining processing time of the current financial service is greater than 30 minutes, the number of windows open for processing the service is less than the maximum number of windows, and the overall patience of the waiting personnel for number collection is greater than or equal to the set threshold, the number of windows open for processing the service will be increased by one, and the number collection status of the number collection machine will not be adjusted; When the remaining processing time of the current financial service is greater than 30 minutes, and the number of windows open for processing the service is less than or equal to the maximum number of windows, and the overall patience of the waiting personnel for number collection is less than the set threshold, the number of windows open for processing the service will be reduced by one, and the number collection status of the number collection machine will not be adjusted; When the remaining processing time of the current financial service is greater than 30 minutes, and the number of windows open for processing the service is equal to the maximum number of windows, and the overall patience of the waiting personnel for number taking is greater than or equal to the set threshold, the number of windows open for processing the service will not be adjusted, but the number taking status of the number taking machine will be adjusted; When the remaining processing time of the current financial service is less than or equal to 30 minutes, and the number of windows open for processing the service is less than the maximum number of windows, and the overall patience of the waiting personnel for number collection is greater than or equal to the set threshold, the number of windows open for processing the service is increased by one, and the number collection status of the number collection machine is adjusted; When the remaining processing time of the current financial service is less than or equal to 30 minutes, and the number of windows open for processing the service is equal to the maximum number of windows, and the overall patience of the waiting personnel for number taking is greater than or equal to the set threshold, the number of windows open for processing the service will not be adjusted, but the number taking status of the number taking machine will be adjusted; When the remaining processing time of the current financial business is less than or equal to 30 minutes, and the number of windows open for processing business is less than or equal to the maximum number of windows, and the overall patience of people waiting for numbers is less than the set threshold, the number of windows open for processing business will not be adjusted, but the number-taking status of the number-taking machine will be adjusted.

5. A method for controlling financial leasing business according to claim 1, characterized in that: In step S3, adjusting the number taking state of the number taking machine is to adjust the number taking unlimited state to the number taking limited state.

6. A method for controlling financial leasing business according to claim 5, characterized in that: The number of windows opened for business processing as adjusted shall not be less than one.

7. A control device for handling financial leasing business, characterized in that: include: The acquisition module is used to obtain the remaining processing time of the current financial business, the number of windows open for processing business, and the current waiting patience of each person waiting for a number every 30 minutes during the processing of financial business; A processing module, used for calculating the current overall waiting patience of the personnel waiting for number taking based on the current waiting patience of each person waiting for number taking; The notification module is adjusted to adjust the number of windows open for business processing based on the remaining processing time of the current financial business, the number of windows open for business processing and the overall patience of the people waiting for number processing, and the processing personnel are notified to adjust the number of windows open for business processing.

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