Evaluation and optimization method for community home medical and nursing combined service based on health aging

Abstract

The invention belongs to the technical field of medical-care combination services, and particularly relates to a community home medical-care combination service evaluation system based on health aging, which comprises a multi-source data acquisition subsystem, a health data acquisition unit, a data processing subsystem, a data processing subsystem, a data processing subsystem and a data processing subsystem, wherein the health data acquisition unit is used for collecting physiological parameters such as heart rate, blood pressure and blood sugar of old people in real time through wearable equipment, household medical detection instruments and the like; medical data such as a disease diagnosis report and a treatment record are acquired; the method can comprehensively and accurately collect and analyze related data of community home medical and nursing combined services, provides a solid foundation for scientific evaluation, fully considers the multi-dimensional requirements of health aging, makes the evaluation result more scientific and targeted, can quickly and effectively solve the problems existing in the services, and improves the service quality. The service quality and the life quality of the old people are improved, the benign development of community home medical and nursing combined service is promoted, the utilization efficiency of social resources is improved, the social nursing burden is relieved, and remarkable social benefits and economic benefits are achieved.

Description

Technical Field

[0001] The present invention belongs to the technical field of integrated medical and nursing services, and specifically relates to a community home integrated medical and nursing service evaluation and optimization method based on healthy aging. Background Art

[0002] As the global population ages, community-based home medical and nursing services are gaining increasing attention as a cost-effective elderly care model that is in line with the traditional living habits of the elderly. However, the field is currently facing problems such as uneven service quality, imperfect evaluation system, and lack of targeted optimization methods.

[0003] Existing evaluation methods are often too simplistic and unable to fully consider the complexity of the integration of medical and elderly care services. At the same time, when optimizing based on the evaluation results, they lack systematicity and scientificity, making it difficult to truly meet the diverse needs of the elderly for healthy aging.

[0004] Therefore, a community home medical and nursing service evaluation and optimization method based on healthy aging was designed to solve the above problems. Summary of the invention

[0005] In order to solve the problems raised in the above background technology, the present invention provides a community home medical and nursing service evaluation and optimization method based on healthy aging, which can solve the defects in the background technology.

[0006] To achieve the above-mentioned purpose, the present invention provides the following technical solution: a community home medical and nursing service evaluation system based on healthy aging, comprising:

[0007] Multi-source data acquisition subsystem:

[0008] Health data collection unit: Through wearable devices, home medical testing instruments, etc., real-time collection of the elderly's physiological parameters, such as heart rate, blood pressure, blood sugar, etc., as well as medical data such as disease diagnosis reports and treatment records;

[0009] Life data collection unit: Smart sensors are deployed in the elderly’s living environment to obtain daily life data, including sleep quality, activity trajectory, dietary preferences, etc. At the same time, questionnaires are used to collect information such as the elderly’s social activities and psychological state;

[0010] Service data collection unit: connects with the information management system of community medical and nursing service institutions to collect data such as the time, type, and service personnel of services provided, as well as the elderly's feedback and evaluation of the services;

[0011] Data processing and analysis subsystem:

[0012] Data cleaning module: removes duplicate, erroneous and abnormal data to ensure data accuracy and completeness;

[0013] Data classification module: classifies and organizes the cleaned data according to categories such as health, life, and services for subsequent analysis;

[0014] Data analysis module: Use data mining and statistical analysis techniques to extract key features and trends in the data, such as the changing trends of health indicators and the frequency distribution of service needs;

[0015] Comprehensive evaluation subsystem:

[0016] Evaluation index system construction module: Based on the concept of healthy aging, the evaluation index system is constructed from multiple dimensions such as medical service quality, elderly care service quality, quality of life improvement, and service satisfaction;

[0017] Weight determination module: Use expert consultation method, analytic hierarchy process and other methods to determine the weight of each evaluation indicator to reflect its relative importance in the overall evaluation;

[0018] Evaluation model module: Use fuzzy comprehensive evaluation method, grey correlation analysis method and other evaluation models to conduct a comprehensive evaluation of community home medical and nursing services and obtain quantitative evaluation results;

[0019] Optimize the decision-making subsystem:

[0020] Problem diagnosis module: Analyze the problems and deficiencies in the service based on the evaluation results and determine the key areas that need to be optimized;

[0021] Strategy generation module: Based on the problem diagnosis results, it generates targeted optimization strategies from aspects such as service process optimization, resource allocation adjustment, and service content expansion;

[0022] Plan formulation module: Integrate optimization strategies into specific and actionable service optimization plans, clarify implementation steps, responsible parties and time nodes;

[0023] Feedback and supervision subsystem:

[0024] Feedback module: Feedback the evaluation results and optimization plans to community medical and nursing service agencies, government regulatory departments, and the elderly and their families to promote information sharing and communication;

[0025] Supervision module: Track and supervise the implementation process of the optimization plan to ensure that various measures are effectively implemented, and regularly review the service quality and evaluate the optimization effect.

[0026] As a preferred evaluation method of community home medical and nursing service based on healthy aging in the present invention, the multi-source data collection subsystem also includes a mobile data collection terminal, which is used by community workers to collect the elderly's immediate health status, service needs and real-time feedback on the service on site when providing door-to-door services.

[0027] As a preferred evaluation method of community home medical and nursing service based on healthy aging in the present invention, the data analysis module in the data processing and analysis subsystem also has a prediction function, which can predict the future health risks and service needs of the elderly based on historical data.

[0028] As a preferred evaluation method for community home medical and nursing service based on healthy aging in the present invention, in the evaluation index system construction module of the comprehensive evaluation subsystem, the medical service quality dimension includes indicators such as the timeliness, accuracy, and effectiveness of medical services, and the elderly care service quality dimension includes indicators such as the meticulousness of life care, the professionalism of rehabilitation care, and the adequacy of spiritual comfort.

[0029] As a preferred evaluation of community home medical and nursing services based on healthy aging in the present invention, in the strategy generation module of the optimization decision-making subsystem, the strategies for optimizing the service process include simplifying the service appointment process and establishing a service coordination mechanism, and the strategies for adjusting resource allocation include reasonably allocating medical and elderly care service personnel according to service needs and optimizing the allocation of equipment and materials.

[0030] As a preferred method for optimizing community home medical and nursing services based on healthy aging of the present invention, the method comprises the following steps:

[0031] Data collection steps: Comprehensively collect health, life and service-related data of community-dwelling elderly people through a multi-source data collection subsystem;

[0032] Data processing and analysis steps: Use the data processing and analysis subsystem to clean, classify and deeply analyze the collected data to extract valuable information;

[0033] Service evaluation steps: Use the evaluation index system and evaluation model in the comprehensive evaluation subsystem to conduct a comprehensive evaluation of the community home medical and nursing services to obtain evaluation scores and grades;

[0034] Optimization decision-making steps: Based on the optimization decision-making subsystem, diagnose service problems according to the evaluation results, generate and formulate optimization plans;

[0035] Feedback and implementation steps: Feedback the optimization plan to relevant parties through the feedback and supervision subsystem, and supervise the implementation process of the optimization plan;

[0036] Effect evaluation steps: Regularly re-evaluate the optimized service and compare the effects before and after optimization. If the expectations are not met, make new optimization decisions.

[0037] As a preferred method for optimizing community home medical and nursing services based on healthy aging of the present invention, in the data collection step, for elderly people with limited mobility or cognitive impairment, a method combining door-to-door collection with family-assisted collection is adopted.

[0038] As a preferred method for optimizing community home medical and nursing services based on healthy aging of the present invention, in the service evaluation step, a third-party evaluation agency is introduced to participate in the evaluation process.

[0039] As a preferred method for optimizing community home medical and nursing services based on healthy aging of the present invention, in the optimization decision step, cost-benefit analysis and risk assessment methods are used to screen and sort the optimization plans, and plans with high benefits and low risks are preferentially implemented.

[0040] As a preferred method for optimizing community home medical and nursing services based on healthy aging of the present invention, in the effect evaluation step, in addition to paying attention to the improvement of service quality, the improvement of the health status of the elderly and the improvement of life satisfaction are also taken as important evaluation indicators.

[0041] The present invention also provides a method for using a community home medical and nursing service evaluation and optimization method based on healthy aging, comprising the following steps:

[0042] Compared with the prior art, the present invention has the following beneficial effects:

[0043] 1. The evaluation system constructed by the present invention can comprehensively and accurately collect and analyze relevant data on community home medical and nursing services, providing a solid foundation for scientific evaluation.

[0044] 2. The innovative evaluation index system and model fully consider the multi-dimensional needs of healthy aging, making the evaluation results more scientific and targeted.

[0045] 3. The optimization method is closely integrated with the evaluation results, which can quickly and effectively solve problems in the service and improve the service quality and the quality of life of the elderly.

[0046] 4. The feedback and supervision mechanism ensures the effective implementation and continuous improvement of the optimization plan, and promotes the healthy development of community home medical and nursing services.

[0047] 5. The implementation of the present invention helps to improve the utilization efficiency of social resources, reduce the burden of social pension, and has significant social and economic benefits. BRIEF DESCRIPTION OF THE DRAWINGS

[0048] The accompanying drawings are used to provide a further understanding of the present invention and constitute a part of the specification. Together with the embodiments of the present invention, they are used to explain the present invention and do not constitute a limitation of the present invention. In the accompanying drawings:

[0049] Figure 1 This is a system architecture diagram for evaluating community home medical and nursing services based on healthy aging;

[0050] Figure 2 This is a flowchart of a method for optimizing community home medical and nursing services based on healthy aging. DETAILED DESCRIPTION

[0051] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0052] like Figure 1 and Figure 2 As shown;

[0053] A community home medical and nursing service evaluation system based on healthy aging, including:

[0054] Multi-source data acquisition subsystem:

[0055] Health data collection unit: Through wearable devices, home medical testing instruments, etc., real-time collection of the elderly's physiological parameters, such as heart rate, blood pressure, blood sugar, etc., as well as medical data such as disease diagnosis reports and treatment records;

[0056] Life data collection unit: Smart sensors are deployed in the elderly’s living environment to obtain daily life data, including sleep quality, activity trajectory, dietary preferences, etc. At the same time, questionnaires are used to collect information such as the elderly’s social activities and psychological state;

[0057] Service data collection unit: connects with the information management system of community medical and nursing service institutions to collect data such as the time, type, and service personnel of services provided, as well as the elderly's feedback and evaluation of the services;

[0058] Data processing and analysis subsystem:

[0059] Data cleaning module: removes duplicate, erroneous and abnormal data to ensure data accuracy and completeness;

[0060] Data classification module: classifies and organizes the cleaned data according to categories such as health, life, and services for subsequent analysis;

[0061] Data analysis module: Use data mining and statistical analysis techniques to extract key features and trends in the data, such as the changing trends of health indicators and the frequency distribution of service needs;

[0062] Comprehensive evaluation subsystem:

[0063] Evaluation index system construction module: Based on the concept of healthy aging, the evaluation index system is constructed from multiple dimensions such as medical service quality, elderly care service quality, quality of life improvement, and service satisfaction;

[0064] Weight determination module: Use expert consultation method, analytic hierarchy process and other methods to determine the weight of each evaluation indicator to reflect its relative importance in the overall evaluation;

[0065] Evaluation model module: Use fuzzy comprehensive evaluation method, grey correlation analysis method and other evaluation models to conduct a comprehensive evaluation of community home medical and nursing services and obtain quantitative evaluation results;

[0066] Optimize the decision-making subsystem:

[0067] Problem diagnosis module: Analyze the problems and deficiencies in the service based on the evaluation results and determine the key areas that need to be optimized;

[0068] Strategy generation module: Based on the problem diagnosis results, it generates targeted optimization strategies from aspects such as service process optimization, resource allocation adjustment, and service content expansion;

[0069] Plan formulation module: Integrate optimization strategies into specific and actionable service optimization plans, clarify implementation steps, responsible parties and time nodes;

[0070] Feedback and supervision subsystem:

[0071] Feedback module: Feedback the evaluation results and optimization plans to community medical and nursing service agencies, government regulatory departments, and the elderly and their families to promote information sharing and communication;

[0072] Supervision module: Track and supervise the implementation process of the optimization plan to ensure that various measures are effectively implemented, and regularly review the service quality and evaluate the optimization effect.

[0073] The multi-source data collection subsystem also includes a mobile data collection terminal, which is used by community workers to collect the elderly's immediate health status, service needs and real-time feedback on the service when providing door-to-door services.

[0074] The data analysis module in the data processing and analysis subsystem also has a predictive function, which can predict the future health risks and service needs of the elderly based on historical data.

[0075] In the evaluation index system construction module of the comprehensive evaluation subsystem, the medical service quality dimension includes indicators such as the timeliness, accuracy, and effectiveness of medical services; the elderly care service quality dimension includes indicators such as the meticulousness of life care, the professionalism of rehabilitation care, and the adequacy of spiritual comfort.

[0076] In the strategy generation module of the optimization decision-making subsystem, strategies for service process optimization include simplifying the service appointment process and establishing a service coordination mechanism; strategies for resource allocation adjustment include rationally allocating medical and elderly care service personnel according to service needs and optimizing the allocation of equipment and materials.

[0077] A method for optimizing community home medical and nursing services based on healthy aging, comprising the following steps:

[0078] Step 1, data collection step: comprehensively collect health, life and service-related data of community-dwelling elderly people through a multi-source data collection subsystem;

[0079] Step 2: Data processing and analysis: Use the data processing and analysis subsystem to clean, classify and deeply analyze the collected data to extract valuable information;

[0080] Step 3, service evaluation step: use the evaluation index system and evaluation model in the comprehensive evaluation subsystem to conduct a comprehensive evaluation of the community home medical and nursing services to obtain the evaluation score and grade;

[0081] Step 4, optimization decision step: Based on the optimization decision subsystem, diagnose service problems according to the evaluation results, generate and formulate optimization plans;

[0082] Step 5: Feedback and implementation: Feedback the optimization plan to relevant parties through the feedback and supervision subsystem, and supervise the implementation process of the optimization plan;

[0083] Step six, effect evaluation step: regularly re-evaluate the optimized service and compare the effects before and after optimization. If the expected results are not met, make new optimization decisions.

[0084] During the data collection process, for elderly people with limited mobility or cognitive impairment, a combination of home visits and family-assisted collection is used to ensure the comprehensiveness and accuracy of the data.

[0085] In the service evaluation step, a third-party evaluation agency is introduced to participate in the evaluation process to improve the fairness and objectivity of the evaluation results.

[0086] In the optimization decision-making step, cost-benefit analysis and risk assessment methods are used to screen and sort the optimization plans, and plans with high benefits and low risks are given priority for implementation.

[0087] In the effectiveness evaluation step, in addition to focusing on improving service quality, improving the health status of the elderly and increasing their life satisfaction are also considered as important evaluation indicators.

[0088] This design is applied in a large urban community, which has complete community medical and nursing service facilities and a certain number of professional service personnel:

[0089] Data collection: Health and life data of 200 elderly people are collected through smart bracelets, smart mattresses and other devices. At the same time, community workers use mobile data collection terminals to collect real-time information when providing door-to-door services. The service data collection unit obtains service records from the information system of the community medical and nursing service agency.

[0090] Data processing and analysis: The data processing and analysis subsystem cleans and classifies the massive amount of data collected, removing a small amount of duplicate and erroneous data. The data analysis module discovered through data mining that the incidence of cardiovascular disease in some elderly people increases in winter, and the demand for rehabilitation care services increases.

[0091] Service evaluation: The comprehensive evaluation subsystem uses the fuzzy comprehensive evaluation method to evaluate the service based on the constructed evaluation index system and the determined weights. The results show that the community scored low in the timeliness of medical services, and the spiritual comfort of elderly care services needs to be strengthened.

[0092] Optimization decision: Based on the evaluation results, the optimization decision subsystem formulated optimization strategies such as increasing winter cardiovascular disease prevention lectures and training professional psychological counselors, and formed a detailed optimization plan.

[0093] Feedback and implementation: The feedback and supervision subsystem will feed back the optimization plan to the community medical and nursing service agency, and the agency will increase relevant lectures and personnel training according to the plan. The supervision module will regularly check the implementation progress.

[0094] Effect evaluation: After three months of implementation, the re-evaluation results showed that the service quality has been significantly improved and the elderly’s satisfaction with the service has increased.

[0095] The design was applied in a relatively remote community with limited resources:

[0096] Data collection: Considering the economic limitations of some elderly people, who are unable to equip themselves with smart devices, data is mainly collected by community workers visiting their homes and with the assistance of their family members.

[0097] Data processing and analysis: The data processing and analysis subsystem conducts in-depth analysis of limited data and finds that the elderly have an urgent need for basic living care and convenient medical services.

[0098] Service evaluation: The comprehensive evaluation subsystem pointed out that the community service resources were not allocated reasonably and the service coverage was insufficient.

[0099] Optimizing decision-making: The optimization decision-making subsystem has formulated optimization strategies such as integrating surrounding medical resources and establishing a neighborhood mutual assistance service mechanism.

[0100] Feedback and implementation: The feedback and supervision subsystem will feed back the plan to the community, and the community will actively communicate and cooperate with surrounding medical institutions, while organizing volunteers to carry out neighborhood mutual assistance activities.

[0101] Effect evaluation: After a period of implementation, the quality of life of the elderly in the community has been significantly improved and the accessibility of services has been greatly improved.

[0102] Finally, it should be noted that the above is only a preferred embodiment of the present invention and is not intended to limit the present invention. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art can still modify the technical solutions described in the aforementioned embodiments or replace some of the technical features therein by equivalents. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. An evaluation of community home medical and nursing service based on healthy aging, characterized by: include: Multi-source data acquisition subsystem: Health data collection unit: Through wearable devices, home medical testing instruments, etc., real-time collection of the elderly's physiological parameters, such as heart rate, blood pressure, blood sugar, etc., as well as medical data such as disease diagnosis reports and treatment records; Life data collection unit: Smart sensors are deployed in the elderly’s living environment to obtain daily life data, including sleep quality, activity trajectory, dietary preferences, etc. At the same time, questionnaires are used to collect information such as the elderly’s social activities and psychological state; Service data collection unit: connects with the information management system of community medical and nursing service institutions to collect data such as the time, type, and service personnel of services provided, as well as the elderly's feedback and evaluation of the services; Data processing and analysis subsystem: Data cleaning module: removes duplicate, erroneous and abnormal data to ensure data accuracy and completeness; Data classification module: classifies and organizes the cleaned data according to categories such as health, life, and services for subsequent analysis; Data analysis module: Use data mining and statistical analysis techniques to extract key features and trends in the data, such as the changing trends of health indicators and the frequency distribution of service needs; Comprehensive evaluation subsystem: Evaluation index system construction module: Based on the concept of healthy aging, the evaluation index system is constructed from multiple dimensions such as medical service quality, elderly care service quality, quality of life improvement, and service satisfaction; Weight determination module: Use expert consultation method, analytic hierarchy process and other methods to determine the weight of each evaluation indicator to reflect its relative importance in the overall evaluation; Evaluation model module: Use fuzzy comprehensive evaluation method, grey correlation analysis method and other evaluation models to conduct a comprehensive evaluation of community home medical and nursing services and obtain quantitative evaluation results; Optimize the decision-making subsystem: Problem diagnosis module: Analyze the problems and deficiencies in the service based on the evaluation results and determine the key areas that need to be optimized; Strategy generation module: Based on the problem diagnosis results, it generates targeted optimization strategies from aspects such as service process optimization, resource allocation adjustment, and service content expansion; Plan formulation module: Integrate optimization strategies into specific and actionable service optimization plans, clarify implementation steps, responsible parties and time nodes; Feedback and supervision subsystem: Feedback module: Feedback the evaluation results and optimization plans to community medical and nursing service agencies, government regulatory departments, and the elderly and their families to promote information sharing and communication; Supervision module: Track and supervise the implementation process of the optimization plan to ensure that various measures are effectively implemented, and regularly review the service quality and evaluate the optimization effect.

2. The evaluation of community home medical and nursing service based on healthy aging according to claim 1 is characterized in that: The multi-source data collection subsystem also includes a mobile data collection terminal, which is used by community workers to collect the elderly's immediate health status, service needs and real-time feedback on the service when providing door-to-door services.

3. The evaluation of community home medical and nursing service based on healthy aging according to claim 1 is characterized in that: The data analysis module in the data processing and analysis subsystem also has a prediction function, which can predict the future health risks and service needs of the elderly based on historical data.

4. The evaluation of community home medical and nursing service based on healthy aging according to claim 1 is characterized in that: In the evaluation index system construction module of the comprehensive evaluation subsystem, the medical service quality dimension includes indicators such as the timeliness, accuracy, and effectiveness of medical services, and the elderly care service quality dimension includes indicators such as the meticulousness of life care, the professionalism of rehabilitation care, and the adequacy of spiritual comfort.

5. The evaluation of community home medical and nursing service based on healthy aging according to claim 1 is characterized in that: In the strategy generation module of the optimization decision subsystem, strategies for service process optimization include simplifying the service appointment process and establishing a service coordination mechanism. Strategies for resource allocation adjustment include rationally allocating medical and elderly care service personnel according to service needs and optimizing the allocation of equipment and materials.

6. A method for optimizing community home medical and nursing services based on healthy aging, characterized in that: The evaluation system according to any one of claims 1 to 5 is applied, comprising the following steps: Data collection steps: Comprehensively collect health, life and service-related data of community-dwelling elderly people through a multi-source data collection subsystem; Data processing and analysis steps: Use the data processing and analysis subsystem to clean, classify and deeply analyze the collected data to extract valuable information; Service evaluation steps: Use the evaluation index system and evaluation model in the comprehensive evaluation subsystem to conduct a comprehensive evaluation of the community home medical and nursing services to obtain evaluation scores and grades; Optimization decision-making steps: Based on the optimization decision-making subsystem, diagnose service problems according to the evaluation results, generate and formulate optimization plans; Feedback and implementation steps: Feedback the optimization plan to relevant parties through the feedback and supervision subsystem, and supervise the implementation process of the optimization plan; Effect evaluation steps: Regularly re-evaluate the optimized service and compare the effects before and after optimization. If the expectations are not met, make new optimization decisions.

7. The method for optimizing community home medical and nursing services based on healthy aging according to claim 6, characterized in that: In the data collection process, for elderly people with limited mobility or cognitive impairment, a combination of home visits and family-assisted collection is adopted.

8. The method for optimizing community home medical and nursing services based on healthy aging according to claim 6, characterized in that: In the service evaluation step, a third-party evaluation agency is introduced to participate in the evaluation process.

9. The method for optimizing community home medical and nursing services based on healthy aging according to claim 6, characterized in that: In the optimization decision-making step, cost-benefit analysis and risk assessment methods are used to screen and sort the optimization plans, and plans with high benefits and low risks are given priority for implementation.

10. The method for optimizing community home medical and nursing services based on healthy aging according to claim 6, characterized in that: In the effectiveness evaluation step, in addition to focusing on improving service quality, improving the health status of the elderly and increasing their life satisfaction are also considered as important evaluation indicators.

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