A store service management system based on a car equity chain

Abstract

The application discloses a store service management system based on a car equity chain and particularly relates to the technical field of car service industry, and comprises a car equity database, a car equity chain construction module, a car user terminal service module, a car order service management module, a car store information interaction module and a car brand supervision module; the car equity chain construction module is used for recording the car-related equity of each car user, and simultaneously performing encrypted storage and association through a block chain technology to construct a unique car equity chain of each user and transmit car equity chain information to the car user terminal service module; through the block chain technology, the car equity information of each car user is associated with the unique authorization code thereof, a unique equity chain identification code is generated for each car user, and the equity chain information is stored in an encrypted manner, so that the uniqueness and traceability of the equity are ensured, and the car user experience and satisfaction are enhanced.

Description

Technical Field

[0001] The present invention relates to the technical field of automobile service industry, and in particular to a store service management system based on automobile equity chain. Background Art

[0002] With the rapid development of the automotive industry and the increasing diversification of consumer demand, auto dealerships are facing unprecedented competitive pressure. In order to improve service quality, enhance customer satisfaction and achieve sustainable development, big data technology, smart contract technology, etc. provide technical support for store service management.

[0003] In the automotive service industry, the after-sales service market continues to expand. Automotive brands typically have numerous authorized dealerships, providing repair, maintenance, parts replacement, and other services to vehicle owners. However, existing dealership service management practices present numerous challenges. First, dealerships often rely on manual labor and paper documentation to record and manage customer benefits. This not only leads to information loss, errors, and untimely updates, but also hinders comprehensive and accurate tracking of customer benefits. Furthermore, due to the lack of effective information integration and sharing mechanisms, different dealerships have varying understandings and implementation standards for customer benefits. Finally, with the advent of the digital age, customers are increasingly demanding convenience, transparency, and personalization of services. Traditional dealership service management models are unable to respond to these changes and are struggling to meet customers' growing expectations, hindering the development of dealerships and improving their market competitiveness.

[0004] Therefore, in order to address these problems, there is an urgent need for a store service management system based on the automobile equity chain to achieve standardization, intelligence and efficiency of automobile store services, improve customer experience and enhance market competitiveness. Summary of the Invention

[0005] In order to overcome the above-mentioned defects of the prior art, an embodiment of the present invention provides a store service management system based on the automobile equity chain to solve the problems raised in the above background technology, such as information loss, lack of effective information integration and sharing mechanism, and increasingly high requirements for transparency and personalization.

[0006] To achieve the above objectives, the present invention provides the following technical solutions: a store service management system based on the automobile equity chain, comprising:

[0007] Automobile rights database: Through blockchain technology, all standard rights information of each car model is stored and updated to form an automobile rights database;

[0008] Automobile equity chain construction module: used to record the automobile-related rights of each automobile user, and at the same time build a unique automobile equity chain for each user and generate a corresponding automobile equity chain identification code through blockchain technology. The automobile equity chain information is transmitted to the automobile user terminal service module and the analyzed management indicators are transmitted to the automobile brand supervision module. The automobile equity chain construction module includes an automobile equity registration unit, an automobile equity chain integration unit, and an automobile authority update unit;

[0009] Automobile user terminal service module: Each automobile user accesses the system through an authorization code, views his or her equity chain information, and initiates an order service. At the same time, the initiated order service is transmitted to the automobile order service management module, and the management indicators analyzed by this module are transmitted to the automobile brand supervision module.

[0010] Automobile order service management module: used to receive order service information from the automobile user terminal service module, perform corresponding equity matching through each automobile user's unique equity chain identification code, and allocate store information based on the order service information and the matched equity information. The order service information and the matched equity information are transmitted to the automobile store information interaction module respectively, and the management indicators analyzed by this module are transmitted to the automobile brand supervision module;

[0011] Automobile store information interaction module: used to exchange information between various stores. At the same time, the target assigned store receives the order service information and matching rights information obtained by the automobile order service management module, arranges technicians to provide services, and then transmits the management indicators analyzed by this module to the automobile brand supervision module.

[0012] Automobile brand supervision module: used to receive various management indicators transmitted by the automobile rights and interests chain construction module, automobile user terminal service module, automobile order service management module and automobile store information interaction module, and compare various management indicators with thresholds, and issue early warnings and handle abnormal comparison results.

[0013] Technical effects and advantages of the present invention:

[0014] 1. This invention uses blockchain technology to associate each car user's rights and interests information with their unique authorization code, generate a unique rights and interests chain identification code for each car user, and encrypt and store the rights and interests chain information to ensure the uniqueness and traceability of rights and interests, forming a complete rights and interests usage track, thereby enhancing car users' trust in the system;

[0015] 2、The store information interaction module realizes real-time information sharing and interaction between stores, including service items, inventory information and technical qualifications, etc., can automatically match the rights and interests of vehicle owners according to the rights and interests chain, and optimize the order distribution process, so that automobile users can obtain the required service more quickly, and further improve the overall service efficiency and quality;

[0016] 3、The automobile user terminal service module enables the vehicle owner to check the rights and interests chain information, service order status and historical service record at any time, improves the transparency of the service, and the brand supervision module enables the automobile brand to master the store service situation in real time, discovers and solves problems in time, and improves the brand image and market competitiveness. BRIEF DESCRIPTION OF DRAWINGS

[0017] Figure 1 The figure is a schematic diagram of the overall process of the application. DETAILED DESCRIPTION

[0018] The technical solutions in the embodiments of the application will be described clearly and completely below with reference to the drawings in the embodiments of the application. Obviously, the described embodiments are only part of the embodiments of the application, not all the embodiments. Based on the embodiments in the application, all other embodiments obtained by those skilled in the art without creative labor fall within the scope of protection of the application.

[0019] Please refer to Figure 1 The application provides a store service management system based on automobile rights and interests chain, which comprises an automobile rights and interests database, an automobile rights and interests chain construction module, an automobile user terminal service module, an automobile order service management module, an automobile store information interaction module and an automobile brand supervision module.

[0020] The automobile rights and interests chain construction module is connected with the automobile rights and interests database and the automobile user terminal service module, the automobile order service management module is connected with the automobile user terminal service module and the automobile store information interaction module, and the automobile brand supervision module is connected with the automobile rights and interests chain construction module, the automobile user terminal service module, the automobile order service management module and the automobile store information interaction module.

[0021] The automobile rights and interests database stores and updates all standard rights and interests information of each vehicle type through blockchain technology to form an automobile rights and interests database.

[0022] What needs to be specifically explained in this embodiment is that all the rights and interests information of each model includes the rights and interests information at the time of purchase and the rights and interests information during the use process after purchase. The rights and interests information at the time of purchase includes subsidies, optional rights and interests, car pick-up gift packages, free built-in ETC, etc.; the rights and interests information during the use process after purchase includes free maintenance, parts maintenance, value-added services, etc.; it also includes standard rights and interests classification information, standard rights and interests setting parameters, etc.; and regular data maintenance and updates are performed, including adding new rights and interests information, deleting rights and interests that have been removed from the shelves, etc. At the same time, data is regularly backed up and restored through encryption technology to ensure data security and reliability.

[0023] The automobile rights and interests chain construction module is used to record the automobile-related rights and interests of each automobile user, and at the same time, use blockchain technology to build a unique automobile rights and interests chain for each user and generate a corresponding automobile rights and interests chain identification code. The automobile rights and interests chain information is transmitted to the automobile user terminal service module and the analyzed management indicators are transmitted to the automobile brand supervision module. The automobile rights and interests chain construction module includes an automobile rights and interests registration unit, an automobile rights and interests chain integration unit, and an automobile rights update unit. The automobile rights and interests chain construction module includes the following steps:

[0024] What needs to be specifically explained in this embodiment is that blockchain technology has the characteristics of decentralization, immutability, and traceability, which can provide reliable technical support for rights management, digitally register and classify various relevant rights of each car user, and ensure the authenticity, transparency and consistency of rights; each user's unique car rights chain has clear identification, rules and usage records to ensure the authenticity, immutability and traceability of rights.

[0025] Step 1: Car Rights Registration Unit: First, when a user purchases a car, the store service manager determines the initial rights category dataset ED for each car user based on the different car models after authorization. , n represents the number of benefit categories, such as the Hongmeng Intelligent Driving series models, different models such as Xiangjie S9, Zhijie R7, Zhijie S7, Wenjie M9, Wenjie M7 and Wenjie M5, etc. Benefit categories include car purchase gifts, maintenance packages, points, coupons, etc., E i Represents the i-th type of equity; then set the corresponding initial equity parameter set PS (E i ), , k represents the number of types of equity parameter settings, P jrepresents the jth equity parameter, and the types of equity parameter settings, such as the name of the equity, rules, validity period, use conditions, etc. Finally, through the preset rules in the smart contract technology, the store-registered equity types and equity setting parameters are verified with the corresponding equity information of the vehicle type in the car equity database. If it is abnormal, a prompt is given, and the correct equity information is given through the car equity library. If it is normal, there is no prompt, and the car equity store registration verification management index RRMI of each vehicle type is obtained, , n(E i ) represents the number of correctly classified equity types, [n(E i )]0 represents the number of standard classified equity types, n(P j ) represents the number of correctly set information parameters, and [n(P j )]0 represents the number of standard set information parameters.

[0026] Step 2: Car equity chain integration unit: through the block chain technology, the registered equity information is encrypted and stored, and at the same time, the equity information of each car user is associated with its authorization code to generate a unique equity chain identification code for each car user.

[0027] It is specifically pointed out in the embodiment that the authorization code of each car user is unique, and the authorization code can be obtained from personal identity ID, license plate number and other certificates that can prove personal identity, to ensure the uniqueness and traceability of the equity, and to ensure that only authorized persons can view the equity information to prevent data leakage.

[0028] Step 3: Car permission update unit: when the car user uses the equity, first, the store service end manager updates the car equity of the car user after authorization, including modifying the equity parameter, disabling and enabling the equity, marking whether the equity is used, and adding new equity, and at the same time, the updated content is recorded on the block chain to form a complete equity use track. Then, through the preset rules in the smart contract technology, the store service end car equity content update content is verified with the car user end confirmation car equity content update, if it is abnormal, a prompt is given, and the verification is re-performed until it is passed, if it is normal, there is no prompt; Finally, through big data analysis technology, within the management cycle, the car permission store update management index SUMI is obtained, SUMI=1-n_va / T_va, n_va represents the number of permission update verification exceptions, and T_va represents the total number of permission update verifications.

[0029] Automobile user terminal service module: Each automobile user accesses the system through an authorization code, views his or her equity chain information, and initiates an order service. At the same time, the initiated order service is transmitted to the automobile order service management module and the analyzed management indicators are transmitted to the automobile brand supervision module. The automobile user terminal service module includes an automobile equity chain query unit and an automobile order service query unit. The automobile user terminal service includes the following steps:

[0030] Step 1: Car equity chain query unit: Each car user uses the authorization code to view personal equity chain information. The system uses the number of equity chain view events T_ve and the number of accurate query results n_ve in the statistical log to obtain the car equity chain query efficiency management index CEMI within the management cycle. , t(T_ve) represents the cumulative response time of the number of equity chain viewing events, t0 is the benchmark response time;

[0031] Step 2: Automobile order service tracking unit: First, each automobile user initiates an order service and generates order service information. The order service information includes the automobile user's identity identification code, vehicle public information, order service category, automobile user's address, order service category such as maintenance, repair, etc., and confirms the automobile rights and interests matched according to the order service information; then track the status of their own automobile service order, which includes the order receiving node, service start node, estimated completion time and service completion node. Each node of the order status is set with a time limit; then, through big data technology, the nodes of the automobile user's order status are tracked in real time. If a node abnormality occurs, the store will be prompted. The abnormality includes node missing and node timeout, otherwise there will be no prompt; finally, the automobile order service tracking efficiency management index OQMI is obtained within the management cycle, OQMI=1-n_ss / T_ss, n_ss represents the number of tracking node abnormalities, and T_ss represents the total number of tracking nodes;

[0032] Automobile order service management module: used to receive order service information from automobile user terminal service module, perform corresponding equity matching through each automobile user's unique equity chain identification code, and allocate store information according to order service information and matched equity information, respectively transmit the order service information and matched equity information to automobile store information interaction module and transmit the analyzed management indicators to automobile brand supervision module. Automobile order service management module includes automobile equity matching unit and automobile service store allocation unit. Automobile order service management module includes the following steps:

[0033] Step 1: Automobile equity matching unit: First, through natural language technology, identify the order service category according to the order service information, for example, the order service category is maintenance, repair, etc., and the order service category is matched with the equity category in the personal equity chain through the unique equity chain identification code of each automobile user. If the match is successful, the equity parameters under the corresponding equity category are extracted. If the extraction is successful, it means that the match is successful. If the extraction is unsuccessful, it means that the match is unsuccessful, for example, the equity has been used, the equity has expired, etc.; then, through big data analysis technology, within the management cycle, record the number of orders with successfully matched equity O_mat, the number of orders with incorrectly matched equity O_mis, the total number of orders O_tot, and the equity matching processing time T_mat obtained through the system log time recording function, and obtain the automobile equity matching accuracy management index AAMI. For example, a car user who should enjoy a 20% discount on accessories was matched with an order for full-price accessories. This could be due to system errors, rights registration errors, or algorithmic logic flaws.

[0034] Step 2: Automobile service store allocation unit: First, through natural language technology, identify the address of the order according to the order service information, sort the distance between the order address and each store from near to far, and take the store with the closest distance as the target allocation store; then use big data technology to extract the service category list of the target allocation store and match it with the order service category. If the match is successful, the target allocation store is the final allocation store result. If the match is unsuccessful, continue to allocate stores according to the distance from near to far, and then match it with the order service category until the match is successful. The reason for unsuccessful matching may be the particularity of the order service, the store does not have the corresponding technical personnel, and needs to go to a specific store; finally, record the number of orders successfully allocated and received by the store n_o and the total number of orders to be allocated Tn_o, and obtain the automobile service store allocation efficiency management index SSMI. ,λ represents the allocation completion time adjustment coefficient, which is determined according to business needs. If the order is successfully allocated and received within the allowed time, the coefficient is 1. If the allowed time is exceeded, the coefficient gradually decreases to reflect the decrease in allocation efficiency;

[0035] The automobile store information interaction module is used to exchange information between various stores. At the same time, the target assigned store receives the order service information and matching rights information obtained by the automobile order service management module, arranges technical personnel to provide services, and then transmits the management indicators analyzed by this module to the automobile brand supervision module. The automobile store information interaction module includes a store information entry and sharing unit and a store transfer and collaboration unit. The automobile store information interaction module includes the following steps:

[0036] Step 1: Store information entry and sharing unit: Each store accesses the system through this unit, enters its own store information and shares information. The store information includes store name entry, store address entry, store contact information entry, automobile service category list entry, automobile parts inventory information entry, technician qualification information entry and automobile service record entry. Stores can query the inventory status, service items, etc. of other stores through the system to achieve information sharing. At the same time, the actual information of the store is verified with the entered information through the preset rules in the smart contract technology. If there is an abnormality, the store will be prompted. If the verification is successful, there will be no prompt to ensure the accuracy and completeness of the information. Then, through big data technology, the number of store information entries with verification abnormalities n_ae and the total number of store information entries entered Tn_ae are recorded within the management cycle to obtain the store information entry accuracy management index IIMI, IIMI=1-n_ae / Tn_ae;

[0037] Step 2: Store Transfer and Collaboration Unit: During the car service process, when the target assigned store needs to transfer goods, it queries the inventory status of other stores through the system and initiates a transfer request. Through big data technology, the transfer request quantity R_req, the number of successful transfers R_suc, the transfer response time T_res, and the transfer completion time T_com are recorded within the management cycle to obtain the inter-store collaboration efficiency management index SCMI. , the efficiency of collaboration between stores in handling out-of-stock issues is evaluated through the success rate and processing time of transfer requests;

[0038] Automobile brand supervision module: It is used to receive various management indicators transmitted by the automobile rights and interests chain construction module, automobile user terminal service module, automobile order service management module and automobile store information interaction module, and compare various management indicators with thresholds, and issue early warnings and handle abnormal comparison results. The automobile brand supervision module includes the automobile rights and interests chain construction supervision unit, automobile user terminal service supervision unit, automobile order service management supervision unit and automobile store information interaction supervision unit. The automobile brand supervision module includes the following steps:

[0039] What needs to be specifically explained in this embodiment is that the automobile equity chain construction supervision unit is used to supervise the management indicators of the automobile equity chain construction module, the automobile user terminal service supervision unit is used to supervise the management indicators of the automobile user terminal service module, the automobile order service management supervision unit is used to supervise the management indicators of the automobile order service management module, and the automobile store information interaction supervision unit is used to supervise the management indicators of the automobile store information interaction module.

[0040] Step 1: The automobile rights chain builds a supervision unit: First, the automobile rights store registration verification management index RRMI of each model is compared with the threshold. If it is less than the threshold, an early warning is issued and the supervision store performs automobile rights registration processing. Otherwise, it indicates that the supervision is normal. Then, the automobile rights store update management index SUMI is compared with the threshold. If it is less than the threshold, an early warning is issued and the supervision store performs automobile rights update processing. Otherwise, it indicates that the supervision is normal.

[0041] Step 2: Automobile User Terminal Service Supervision Unit: First, compare the automobile equity chain query efficiency management indicator CEMI with the threshold. If it is less than the threshold, an early warning is issued and the supervision store performs automobile equity chain query processing. Otherwise, it indicates that the supervision is normal. Then compare the automobile order service tracking efficiency management indicator OQMI with the threshold. If it is less than the threshold, an early warning is issued and the supervision store performs automobile order service processing. Otherwise, it indicates that the supervision is normal.

[0042] Step 3: Automobile Order Service Management Supervision Unit: First, compare the Automobile Equity Matching Accuracy Management Index (AAMI) with the threshold. If it is less than the threshold, a warning is issued and the Automobile Equity Matching process is carried out. Otherwise, it indicates that the supervision is normal. Then, compare the Automobile Service Store Allocation Efficiency Management Index (SSMI) with the threshold. If it is less than the threshold, a warning is issued and the Automobile Service Store Allocation Management process is carried out. Otherwise, it indicates that the supervision is normal.

[0043] Step 4: Automotive Store Information Interaction Supervision Unit: First, compare the store information input accuracy management indicator IIMI with the threshold. If it is less than the threshold, an early warning is issued and the store is supervised to process the store information input. Otherwise, it indicates that the supervision is normal. Then, compare the inter-store collaboration efficiency management indicator SCMI with the threshold. If it is less than the threshold, an early warning is issued and the store is supervised to adjust the goods and collaborate. Otherwise, it indicates that the supervision is normal.

[0044] Secondly: The drawings of the embodiments disclosed in the present invention only involve structures related to the embodiments disclosed in the present invention. Other structures may refer to conventional designs. The same embodiment and different embodiments of the present invention may be combined with each other without conflict.

[0045] Finally: The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

Claims

1. A store service management system based on the automobile equity chain, characterized by: include: Automobile rights database: Through blockchain technology, all standard rights information of each car model is stored and updated to form an automobile rights database; Automobile equity chain construction module: used to record the automobile-related rights of each automobile user, and at the same time build a unique automobile equity chain for each user and generate a corresponding automobile equity chain identification code through blockchain technology. The automobile equity chain information is transmitted to the automobile user terminal service module and the management indicators analyzed by this module are transmitted to the automobile brand supervision module. The automobile equity chain construction module includes an automobile equity registration unit, an automobile equity chain integration unit and an automobile authority update unit; Automobile user terminal service module: Each automobile user accesses the system through an authorization code, views his or her equity chain information, and initiates an order service. At the same time, the initiated order service is transmitted to the automobile order service management module, and the management indicators analyzed by this module are transmitted to the automobile brand supervision module. Automobile order service management module: used to receive order service information from the automobile user terminal service module, perform corresponding equity matching through each automobile user's unique equity chain identification code, and allocate store information based on the order service information and the matched equity information. The order service information and the matched equity information are transmitted to the automobile store information interaction module respectively, and the management indicators analyzed by this module are transmitted to the automobile brand supervision module; Automobile store information interaction module: used to exchange information between various stores. At the same time, the target assigned store receives the order service information and matching rights information obtained by the automobile order service management module, arranges technicians to provide services, and then transmits the management indicators analyzed by this module to the automobile brand supervision module. Automobile brand supervision module: used to receive various management indicators transmitted by the automobile rights and interests chain construction module, automobile user terminal service module, automobile order service management module and automobile store information interaction module, and compare various management indicators with thresholds, and issue early warnings and handle abnormal comparison results.

2. A store service management system based on the automobile equity chain according to claim 1, characterized in that: The car rights registration unit in the car rights chain construction module: First, when a user purchases a car, the store service manager determines the initial rights category data set ED for each car user according to different car models after authorization. , n represents the number of equity categories, E i Represents the i-th type of equity; then set the corresponding initial equity parameter set PS (E i ), , k represents the number of types of equity parameter settings, P j Represents the jth equity parameter; finally, through the preset rules in the smart contract technology, the equity type and equity setting parameters registered by the store are verified with the equity information of the corresponding car model in the automobile equity database. If there is an abnormality, a prompt will be given, and the correct equity information will be given through the automobile equity database. If it is normal, no prompt will be given, and the automobile equity store registration verification management index RRMI of each car model will be obtained. ,n(E i ) represents the number of correctly classified equity types, [n(E i )]0 represents the number of equity types in the standard classification, n(P j ) represents the number of correctly set information parameters, [n(P j )]0 indicates the number of information parameters set by the standard.

3. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile equity chain integration unit in the automobile equity chain construction module encrypts and stores the registered equity information through blockchain technology, and associates the equity information of each automobile user with his or her authorization code to generate a unique equity chain identification code for each automobile user.

4. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile rights update unit in the automobile rights chain construction module: when the automobile user uses the rights, the store service-side manager first updates the automobile user's automobile rights after authorization, including modifying the rights parameters, deactivating and activating the rights, marking whether the rights are used, and adding new rights, and recording the updated content on the blockchain; then, through the preset rules in the smart contract technology, the updated content of the automobile rights on the store service side is verified with the automobile user-side confirmation of the automobile rights content update. If there is an abnormality, a prompt will be given and the verification will be re-performed until it passes. If it is normal, no prompt will be given; finally, through big data analysis technology, the automobile rights store update management index SUMI is obtained within the management cycle, SUMI=1-n_va / T_va, n_va represents the number of abnormalities in the rights update verification, and T_va represents the total number of rights update verifications.

5. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile user terminal service module includes an automobile equity chain query unit and an automobile order service tracking unit: The car equity chain query unit: Each car user uses the authorization code to view personal equity chain information, and uses the number of equity chain viewing events T_ve and the number of accurate query results n_ve in the system statistics log to obtain the car equity chain query efficiency management index CEMI within the management cycle. , t(T_ve) represents the cumulative response time of the number of equity chain viewing events, t0 is the benchmark response time; The automobile order service tracking unit: first, each automobile user initiates an order service and generates order service information, which includes the automobile user's identity identification code, vehicle public information, order service category, and automobile user's address, and confirms the automobile rights and interests matched according to the order service information; then tracks the status of its own automobile service order, which includes the order receiving node, service start node, estimated completion time, and service completion node. Each node of the order status is set with a time limit; then, through big data technology, the nodes of the automobile user's order status are tracked in real time. If a node abnormality occurs, the store will be prompted. The abnormality includes node missing and node timeout, otherwise there will be no prompt; finally, the automobile order service tracking efficiency management index OQMI is obtained within the management cycle, OQMI=1-n_ss / T_ss, n_ss represents the number of tracking node abnormalities, and T_ss represents the total number of tracking nodes.

6. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile order service management module includes an automobile rights matching unit and an automobile service store allocation unit: The automobile equity matching unit: first, uses natural language technology to identify the order service category based on the order service information, and matches the order service category with the equity category in the personal equity chain through the unique equity chain identification code of each automobile user. If the match is successful, the equity parameters under the corresponding equity category are extracted. If the extraction is successful, it means that the match is successful. If the extraction is unsuccessful, it means that the match is unsuccessful; then, through big data analysis technology, within the management cycle, the number of orders with successfully matched equity O_mat, the number of orders with incorrectly matched equity O_mis, the total number of orders O_tot, and the equity matching processing time T_mat obtained through the system log time recording function are recorded to obtain the automobile equity matching accuracy management index AAMI. ; The automobile service store allocation unit: first, uses natural language technology to identify the address of the order according to the order service information, sorts the distance between the order address and each store from near to far, and selects the store with the closest distance as the target allocation store; then uses big data technology to extract the service category list of the target allocation store and match it with the order service category. If the match is successful, the target allocation store is the final allocation store result; if the match is unsuccessful, the store is allocated according to the distance from near to far, and then matched with the order service category until the match is successful; finally, the number of orders successfully allocated and received by the store n_o and the total number of orders to be allocated Tn_o are recorded to obtain the automobile service store allocation efficiency management index SSMI, , λ represents the allocation completion time adjustment coefficient.

7. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile store information interaction module includes a store information input and sharing unit and a store goods transfer and collaboration unit.

8. The store service management system based on the automobile equity chain according to claim 7 is characterized by: The store information entry and sharing unit: Each store accesses the system through this unit, enters its own store information and shares the information. The store information includes store name entries, store address entries, store contact information entries, automobile service category list entries, automobile parts inventory information entries, technician qualification information entries, and automobile service record entries. At the same time, the actual store information is verified with the entered information through the preset rules in the smart contract technology. If there is an anomaly, the store is prompted; if the verification is successful, no prompt is given. Then, through big data technology, the number of store information entries with verification anomalies n_ae and the total number of store information entries entered Tn_ae within the management cycle are recorded to obtain the store information entry accuracy management index IIMI, IIMI=1-n_ae / Tn_ae; The store transfer and collaboration unit: During the car service process, when the target assigned store needs to transfer goods, it queries the inventory status of other stores through the system and initiates a transfer request. Through big data technology, it records the transfer request quantity R_req, the successful transfer quantity R_suc, the transfer response time T_res, and the transfer completion time T_com within the management cycle to obtain the inter-store collaboration efficiency management index SCMI. .

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