Multi-service convenient operation terminal device

Abstract

The invention discloses a multi-service convenient operation terminal device, and belongs to the technical field of electric power marketing power supply, the multi-service convenient operation terminal device comprises a control panel, the front side wall of the control panel is provided with a display screen, the control panel is internally provided with an electric control system, and the rear side wall of the control panel is provided with a first hanging assembly and a second hanging assembly; the rear side wall of the control board is provided with a power port, an audio input and output port, an HDMI high-definition port, an RS232 interface and a USB interface. The electric control system is provided with a GNU ARM tool set, a tftp server, an nfs server, an MJPG-streamer video server, a Linux kernel and a root file system. The system supports POE power supply, also supports IP communication and analog communication, is suitable for various field environments, and has the functions of one-key complaint, one-key repair reporting, opinion and suggestion message leaving, and information consultation and query. When a customer makes a complaint and requests for repair, the customer automatically calls a specified number after clicking, the number does not need to be input, a plurality of specified numbers can be automatically transferred when the customer is busy, a call is quickly established, the whole call process is automatically recorded, and supervision is facilitated.

Description

Technical Field

[0001] The present invention belongs to the technical field of power marketing power supply, and particularly relates to a multi-service convenient operation terminal device. Background Art

[0002] Power marketing refers to, in a constantly changing power market, taking the needs of power customers as the center, and through the power supply and use relationship, enabling power users to use safe, reliable, qualified, and economical power commodities and receiving considerate and satisfactory services. The business hall is the front-line window for the power supply company to provide external services, and customers generally choose to reflect various demands at the business hall. At present, the demands reflected by customers at the business hall still need to be solved manually, which greatly reduces the service efficiency. During the peak business period, it is also easy to cause too long waiting times and customers' dissatisfaction with the service. When customers' demands cannot be reflected efficiently and conveniently, service disputes are also likely to occur in the business hall. The above problems all reduce customer satisfaction and are not conducive to the development of the company's high-quality service and publicity work.

[0003] Since the implementation of the high-quality service concept of "customer-centered" in optimizing the business environment, the company has always taken the needs and wishes of customers as the vane of high-quality service work, and continuously improved and optimized various services to meet customer needs. Therefore, in view of the above problems, it is necessary to develop a terminal device with a small volume, a simple screen, and easy operation, which integrates multiple services such as one-key complaint, one-key repair, message for suggestions, and information consultation and query, to facilitate customers to quickly reflect problems and conduct independent inquiries, help the business handling process in the business hall to be smoother, and improve the customer service experience. Summary of the Invention

[0004] The purpose of the present invention is to overcome the deficiencies of the prior art and provide a multi-service convenient operation terminal device, which solves the problems in the above background art.

[0005] The object of the present invention is achieved as follows: A multi-service convenient operation terminal device includes a control board. A display screen is provided on the front side wall of the control board, an electric control system is provided inside the control board, and a first hanging component and a second hanging component are provided on the rear side wall of the control board; a power port, an audio input / output port, an HDMI high-definition port, an RS232 interface, and a USB interface are provided on the rear side wall of the control board; the electric control system is provided with a GNU ARM tool set, a tftp server, an nfs server, an MJPG-streamer video server, a Linux kernel, and a root file system. The control board adopts a 12.2-inch touch screen, supports POE power supply, and simultaneously supports IP communication and analog communication, is applicable to various on-site environments, and has functions of one-key complaint, one-key repair request, leaving messages for suggestions, and information consultation and query. When a customer makes a complaint or a repair request, after clicking, it automatically calls a specified number without the need to enter the number. Multiple specified numbers can be set, and it will be automatically transferred when busy to quickly establish a call, and the entire call process is automatically recorded for easy supervision. When a customer leaves a message for a suggestion, they can leave a text or voice message, and the message is automatically uploaded to the server for storage, facilitating the management staff to query the message. The information consultation and query are divided into different modules, and the modules and content can be updated in the background by themselves. The displayed content supports pictures, videos, and files.

[0006] Further, the GNU ARM tool set uses arm-2009q3 as the command-line tool for the Ubuntu system, and arm-2009q3 integrates a compiler arm-linux-gcc, an assembler arm-linux-as, a linker arm-linux-ld, a file format converter arm-linux-objcopy, and a disassembler arm-linux-objdump. The server software is mainly responsible for the recording management and message management of all service terminals, and at the same time manages, updates, and distributes information materials. After the server information materials are updated, they are automatically distributed to the terminals, and the terminals automatically update the information consultation. The service terminal is small in size, convenient to place and move, and easy to deploy.

[0007] Further, the tftp server includes creating an / opt / tftp directory, which is used to put subsequent files into it, and creating a shared directory tftpboot under the root directory of the Linux host; the nfs server includes debugging the program in the NFS mode, which is used to place the root file system required by the target board on the machine where the Linux operating system runs, mounting the target board to the host through the network, and selecting the network file system as its root file system. This terminal allows customers to operate by touch screen. Customers can independently query relevant policies, relevant documents, etc. they need to understand, solving the need for customers' self-service query, without the need for counter manual service, and improving service efficiency.

[0008] Further, the MJPG-streamer video server includes a server that obtains video streams according to the IP address. Its input plugin is used to obtain image information from the camera and copy the picture information to the memory. Its output plugin is used to analyze the video information and then transmit the video information to the user's browser or other mobile devices with a similar browser in a streaming manner through the network. Customers can file a complaint, report a repair, or leave a message with one key through the terminal, eliminating the need for manual counter services and reducing labor costs. After the successful development of this terminal, a large number of promotional literature racks and posters in the business hall can be reduced. Customers can quickly and accurately query and view marketing display content such as relevant policies and documents through this terminal, saving certain costs for the company.

[0009] Further, the root file system is used to run application programs and libraries in the system, realizing the interaction between the operating system and users, and running the kernel to mount other file systems (FS). Other file systems include basic file system structures, application programs, dynamic library files, device files, and configuration files. It solves the need for customers' self-service queries, and at the same time, one-key repair can be carried out, relieving the pressure on on-site services. At the same time, it provides a convenient way for customers to file complaints, facilitating the business handling process in the business hall, improving the customer service experience, and promoting the better development of the company's quality service work and publicity work.

[0010] Further, the first hanging component includes an auxiliary block fixedly arranged on the rear side wall of the control board. The auxiliary block is provided with a left through hole and a right through hole. A left clamping component is arranged inside the left through hole, and a right clamping component is arranged inside the right through hole. And the left clamping component and the right clamping component have the same specifications. The left clamping component includes a left inner hole opened on the left side wall of the left through hole and a right inner hole opened on the right side wall of the left through hole. A left spring is fixedly arranged inside the left inner hole, and a right spring is fixedly arranged inside the right inner hole. A left first clamping plate and a left second clamping plate are arranged inside the left through hole. The inner end of the left spring is connected to the upper end of the left first clamping plate, and the inner end of the right spring is connected to the upper end of the left second clamping plate. The lower end of the left first clamping plate is rotatably connected to the left side wall of the left through hole, and the lower end of the left second clamping plate is rotatably connected to the right side wall of the left through hole. A left first guide groove is opened on the side wall of the left first clamping plate, and a left second guide groove is opened on the side wall of the left second clamping plate. A left first sliding seat is slidably connected inside the left first guide groove, and a left second sliding seat is slidably connected inside the left second guide groove. The inner end of the left spring is connected to the left first sliding seat, and the inner end of the right spring is connected to the left second sliding seat. The first hanging component is used to vertically hang the control board on the wall. The connection speed is fast and it is convenient to use through the first hanging component.

[0011] Further, the second hanging component includes a bearing rod, one end of the bearing rod is rotatably connected to the rear side wall of the control board, a support arm is rotatably connected to the other end of the bearing rod, a connecting disc is rotatably connected to the lower end of the support arm, and a plurality of connecting holes are formed in the disc surface of the connecting disc. The second hanging component is used for hoisting the control board. After the control board is hoisted, it can rotate freely, facilitating the operation of the customer.

[0012] The beneficial effects of the present invention: Customers can make one-key complaints, repair requests, and leave opinions through the terminal, eliminating the need for manual counter services and reducing labor costs. The production of a large number of promotional literature racks and posters in the business hall is reduced. Customers can quickly and accurately query and view marketing display content such as relevant policies and documents through this terminal, saving certain costs for the company. A convenient, fast, and accurate channel for customers to reflect their demands is provided, improving the efficiency of demand reflection and customer service satisfaction. At the same time, it is convenient for customers to query relevant power supply information through this terminal, enhancing the convenience and satisfaction of customers in handling electricity applications and improving the service efficiency of the business hall. Brief Description of the Drawings

[0013] Figure 1 is the front view structural schematic diagram of the present invention;

[0014] Figure 2 is the right view structural schematic diagram of the present invention;

[0015] Figure 3 is the top view structural schematic diagram of the present invention;

[0016] Figure 4 is the rear view structural schematic diagram of the present invention;

[0017] Figure 5 is the front view three-dimensional structural schematic diagram of the present invention;

[0018] Figure 6 is the bottom view three-dimensional structural schematic diagram of the present invention;

[0019] Figure 7 is the rear view three-dimensional structural schematic diagram of the present invention;

[0020] Figure 8 is the Figure 7 enlarged view of A in the present invention;

[0021] Figure 9 is the rear bottom view three-dimensional structural schematic diagram of the present invention.

[0022] In the figure: 1, control board; 2, display screen; 3, first hanging component; 4, second hanging component; 5, HDMI high-definition port; 6, left through hole; 7, right through hole; 8, left inner hole; 9, left spring; 10, left first clamping plate; 11, left first guide groove; 12, left first sliding seat; 13, bearing rod; 14, support arm; 15, connecting disc; 16, connecting hole. Detailed implementation manners

[0023] The following further describes the present invention in detail with reference to the accompanying drawings. It should be noted that all the azimuth terms such as up, down, front, back, left, and right appearing in the present invention do not limit the present invention, but are only for more clearly explaining and interpreting the present invention.

[0024] Embodiment 1

[0025] As Figures 1-9 shown, this embodiment discloses a multi-service convenient operation terminal device, which includes a control board 1. A display screen 2 is arranged on the front side wall of the control board 1. An electric control system is arranged inside the control board 1. A first hanging component 3 and a second hanging component 4 are arranged on the rear side wall of the control board 1; a power supply port, an audio input / output port, an HDMI high-definition port 5, an RS232 interface, and a USB interface are arranged on the rear side wall of the control board 1; the electric control system is provided with a GNU ARM tool set, a tftp server, an nfs server, an MJPG-streamer video server, a Linux kernel, and a root file system. The control board 1 adopts a 12.2-inch touch screen, supports POE power supply, and simultaneously supports IP communication and analog communication, is applicable to various on-site environments, and has functions of one-key complaint, one-key repair, opinion suggestion message, and information consultation and query. When a customer makes a complaint or a repair, after clicking, it automatically calls a specified number without the need to enter the number. Multiple specified numbers can be set. In case of busy, it will be automatically transferred, quickly establishing a call, and the whole call process is automatically recorded for easy supervision. When a customer makes a suggestion message, text or voice messages can be sent, and the messages are automatically uploaded to the server for storage, facilitating the management staff to query the messages. The information consultation and query are divided into different modules, and the modules and contents can be updated in the background by themselves. The displayed contents support pictures, videos, and files. Customers can make one-key complaints, repairs, and opinion messages through the terminal without the need for manual counter services, reducing labor costs.

[0026] Embodiment 2

[0027] As Figures 1-9As shown in the figure, this embodiment discloses a multi-service convenient operation terminal device, which includes a control board 1. A display screen 2 is arranged on the front side wall of the control board 1, an electric control system is arranged inside the control board 1, and a first hanging component 3 and a second hanging component 4 are arranged on the rear side wall of the control board 1; a power port, an audio input / output port, an HDMI high-definition port 5, an RS232 interface and a USB interface are arranged on the rear side wall of the control board 1; the electric control system is provided with a GNU ARM tool set, a tftp server and an nfs server, an MJPG-streamer video server, a Linux kernel and a root file system. The control board 1 adopts a 12.2-inch touch screen, supports POE power supply, and supports both IP communication and analog communication at the same time. It is applicable to various on-site environments and has functions such as one-key complaint, one-key repair, opinion and suggestion message, and information consultation and query. When a customer makes a complaint or a repair, after clicking, it automatically calls a specified number without the need to enter the number. Multiple specified numbers are available. In case of a busy line, it will be automatically transferred, and a call will be quickly established. The whole call process is automatically recorded for easy supervision. When a customer leaves a suggestion message, they can leave a text or voice message, and the message is automatically uploaded to the server for storage, which is convenient for management personnel to query the message. The information consultation and query are divided into different modules, and the modules and contents can be updated in the background by themselves. The displayed content supports pictures, videos, and files.

[0028] For better effect, the GNU ARM tool set uses arm-2009q3 as the command-line tool for the Ubuntu system, and arm-2009q3 integrates a compiler arm-linux-gcc, an assembler arm-linux-as, a linker arm-linux-ld, a file format converter arm-linux-objcopy, and a disassembler arm-linux-objdump. The server software is mainly responsible for the recording management and message management of all service terminals, and at the same time manages, updates, and distributes information materials. After the information materials on the server are updated, they are automatically distributed to the terminal, and the terminal automatically updates the information consultation. The service terminal is small in size, easy to place and move, and convenient to deploy.

[0029] For better effect, the tftp server includes creating the / opt / tftp directory, which is used to put subsequent files into it, and creating a shared directory tftpboot under the root directory of the Linux host; the nfs server includes debugging the program in the NFS mode, which is used to put the root file system required by the target board on the machine where the Linux operating system runs, mounting the target board to the host through the network, and selecting the network file system as its root file system. This terminal allows customers to operate by touch screen. Customers can independently query relevant policies, relevant documents, etc. they need to know, solves the need for customers to query by themselves, and does not require counter manual service, improving service efficiency.

[0030] For better effect, the MJPG-streamer video server includes a server that obtains video streams according to the IP address. Its input plugin is used to obtain image information from the camera and copy the picture information to the memory. Its output plugin is used to analyze the video information and then transmit the video information to the user's browser or other mobile devices with a similar browser in the form of a stream through the network. Customers can file a complaint, report a repair, or leave a message with one key through the terminal, without the need for manual counter service, reducing labor costs. After the successful development of this terminal, a large number of promotional literature racks and posters in the business hall can be reduced. Customers can quickly and accurately query and view marketing display content such as relevant policies and documents through this terminal, saving certain costs for the company.

[0031] For better effect, the root file system is used to run application programs and libraries in the system, realize the interaction between the operating system and users, and run the kernel to mount other file systems (FS). Other file systems include basic file system structures, application programs, dynamic library files, device files, and configuration files. It solves the need for customers to query by themselves, and at the same time can report a repair with one key, relieving the pressure on on-site services. At the same time, it provides a convenient way for customers to file a complaint, facilitating the business handling process in the business hall more smoothly, improving the customer service experience, and promoting the better development of the company's quality service work and publicity work.

[0032] Embodiment 3

[0033] As Figures 1-9 shown, this embodiment discloses a multi-service convenient operation terminal device, which includes a control board 1. A display screen 2 is arranged on the front side wall of the control board 1. An electric control system is arranged inside the control board 1. A first hanging component 3 and a second hanging component 4 are arranged on the rear side wall of the control board 1. Power ports, audio input and output ports, HDMI high-definition ports 5, RS232 interfaces, and USB interfaces are arranged on the rear side wall of the control board 1. The electric control system is provided with a GNU ARM tool set, a tftp server, an nfs server, an MJPG-streamer video server, a Linux kernel, and a root file system. The control board 1 uses a 12.2-inch touch screen, supports POE power supply, and at the same time supports IP communication and analog communication, is suitable for various on-site environments, and has the functions of filing a complaint with one key, reporting a repair with one key, leaving a message for suggestions, and querying information. When a customer files a complaint or reports a repair, after clicking, it automatically calls a specified number without the need to enter the number. Multiple specified numbers can be set, and it will automatically transfer when busy, quickly establishing a call. The entire call process is automatically recorded for easy supervision. When a customer leaves a message for suggestions, they can leave a text or voice message, and the message is automatically uploaded to the server for storage, facilitating the management staff to query the message. The information query is divided into different modules, and the modules and content can be updated in the background by themselves. The displayed content supports pictures, videos, and files.

[0034] For better performance, the GNU ARM toolset uses arm-2009q3 as the command-line tool for the Ubuntu system, and arm-2009q3 integrates the compiler arm-linux-gcc, assembler arm-linux-as, linker arm-linux-ld, file format converter arm-linux-objcopy, and disassembler arm-linux-objdump. The server software is mainly responsible for the recording management and message management of all service terminals. At the same time, it manages, updates, and distributes information materials. After the server information materials are updated, they are automatically distributed to the terminals, and the terminals automatically update the information consultation. The service terminal is small in size, easy to place and move, and convenient to deploy.

[0035] For better performance, the tftp server includes creating the / opt / tftp directory, which is used to put subsequent files into it, and creating the shared directory tftpboot under the root directory of the Linux host; the nfs server includes debugging the program in the NFS way, which is used to put the root file system required by the target board on the machine where the Linux operating system runs, mount the target board to the host through the network, and select the network file system as its root file system. This terminal allows customers to perform touch-screen operations. Customers can independently query relevant policies, relevant documents, etc. they need to know, which solves the need for customers to query by themselves and eliminates the need for counter manual services, improving service efficiency.

[0036] For better performance, the MJPG-streamer video server includes a server that obtains video streams according to the IP address. Its input plugin is used to obtain image information from the camera and copy the picture information to the memory; its output plugin is used to analyze the video information and then transmit the video information to the user's browser or other mobile devices with a similar browser in a streaming manner through the network. Customers can file a complaint, report a repair, or leave a message through the terminal, eliminating the need for manual counter services and reducing labor costs. After the successful development of this terminal, the production of a large number of promotional material racks and posters in the business hall can be reduced. Customers can quickly and accurately query and view marketing display content such as relevant policies and documents through this terminal, saving a certain amount of costs for the company.

[0037] For better effect, the root file system is used for the system to run application programs and libraries, realizing the interaction between the operating system and users, and the running kernel mounts other file systems (FS). The other file systems include a basic file system structure, application programs, dynamic library files, device files, and configuration files. It solves the need for customers to query by themselves, and at the same time, one-key repair can be carried out to relieve the pressure of on-site service. At the same time, it provides a convenient way for customers to file a complaint, facilitating the business handling process in the business hall more smoothly, improving the customer service experience, and promoting the better development of the company's high-quality service work and publicity work.

[0038] For better effect, the first hanging component 3 includes an auxiliary block fixedly arranged on the rear side wall of the control board 1. The auxiliary block is provided with a left through hole 6 and a right through hole 7. A left clamping component is arranged inside the left through hole 6, and a right clamping component is arranged inside the right through hole 7, and the left clamping component and the right clamping component have the same specifications. The left clamping component includes a left inner hole 8 opened on the left side wall of the left through hole 6 and a right inner hole opened on the right side wall of the left through hole 6. A left spring 9 is fixedly arranged inside the left inner hole 8, and a right spring is fixedly arranged inside the right inner hole. Inside the left through hole 6, there are a left first clamping plate 10 and a left second clamping plate. The inner end of the left spring 9 is connected to the upper end of the left first clamping plate 10, and the inner end of the right spring is connected to the upper end of the left second clamping plate. The lower end of the left first clamping plate 10 is rotatably connected to the left side wall of the left through hole 6, and the lower end of the left second clamping plate is rotatably connected to the right side wall of the left through hole 6. A left first guide groove 11 is opened on the side wall of the left first clamping plate 10, and a left second guide groove is opened on the side wall of the left second clamping plate. A left first sliding seat 12 is slidably connected inside the left first guide groove 11, and a left second sliding seat is slidably connected inside the left second guide groove. The inner end of the left spring 9 is connected to the left first sliding seat 12, and the inner end of the right spring is connected to the left second sliding seat. The first hanging component 3 is used to vertically hang the control board 1 on the wall. Through the first hanging component 3, the connection speed is fast and it is convenient to use.

[0039] For better effect, the second hanging component 4 includes a bearing rod 13. One end of the bearing rod 13 is rotatably connected to the rear side wall of the control board 1, the other end of the bearing rod 13 is rotatably connected to a support arm 14, the lower end of the support arm is rotatably connected to a connection disk 15, and a plurality of connection holes 16 are opened on the disk surface of the connection disk 15. The second hanging component 4 is used when the control board 1 is hoisted. After the control board 1 is hoisted, it can rotate freely, facilitating customer operation.

[0040] The above is only the preferred specific implementation manner of the present invention, but the protection scope of the present invention is not limited thereto. Any person skilled in the art within the technical scope disclosed by the present invention, according to the technical solution and its concept of the present invention, makes equivalent replacements or changes, and all should be covered within the protection scope of the present invention.

Claims

1. A multi-service convenient operation terminal device, including a control board, characterized in that: The front sidewall of the control board is provided with a display screen, the interior of the control board is provided with an electric control system, and the rear sidewall of the control board is provided with a first hanging component and a second hanging component; the rear sidewall of the control board is provided with a power port, an audio input / output port, an HDMI high-definition port, an RS232 interface and a USB interface; the electric control system is provided with a GNU ARM toolset, a tftp server, an nfs server, an MJPG-streamer video server, a Linux kernel and a root file system.

2. The multi-service convenient operation terminal device according to claim 1, wherein: The GNU ARM toolset uses arm-2009q3 as the command-line tool for the Ubuntu system, and arm-2009q3 integrates a compiler arm-linux-gcc, an assembler arm-linux-as, a linker arm-linux-ld, a file format converter arm-linux-objcopy and a disassembler arm-linux-objdump.

3. The multi-service convenient operation terminal device according to claim 1, characterized in that: The tftp server includes creating the / opt / tftp directory, which is used to place subsequent files therein, and creating a shared directory tftpboot under the root directory of the Linux host; the nfs server includes debugging the program in the NFS manner, which is used to place the root file system required by the target board on the machine where the Linux operating system runs, mounting the target board to the host through the network, and selecting the network file system as its root file system.

4. The multi-service convenient operation terminal device according to claim 1, characterized in that: The MJPG-streamer video server includes a server that obtains a video stream according to the IP address, and its input plug-in is used for the camera to obtain image information and copy the picture information to the memory; Its output plug-in is used to analyze the video information and then transmit the video information to the user browser or other mobile devices with a similar browser in a streaming manner through the network.

5. The multi-service convenient operation terminal device according to claim 1, characterized in that: The root file system is used for the system to run application programs and libraries, realizing the interaction between the operating system and the user, and running the kernel to mount other file systems. Other file systems include a basic file system structure, application programs, dynamic library files, device files and configuration files.

6. The multi-service convenient operation terminal device according to claim 1, characterized in that: The first hanging component includes an auxiliary block fixedly arranged on the rear sidewall of the control board. The auxiliary block is provided with a left through hole and a right through hole. A left clamping component is arranged inside the left through hole, and a right clamping component is arranged inside the right through hole, and the left clamping component and the right clamping component have the same specifications.

7. The multi-service convenient operation terminal device according to claim 6, characterized in that: The left clamping component includes a left inner hole opened on the left sidewall of the left through hole and a right inner hole opened on the right sidewall of the left through hole. A left spring is fixedly arranged inside the left inner hole, and a right spring is fixedly arranged inside the right inner hole; a left first clamping plate and a left second clamping plate are arranged inside the left through hole. The inner end of the left spring is connected to the upper end of the left first clamping plate, and the inner end of the right spring is connected to the upper end of the left second clamping plate. The lower end of the left first clamping plate is rotatably connected to the left sidewall of the left through hole, and the lower end of the left second clamping plate is rotatably connected to the right sidewall of the left through hole.

8. The multi-service convenient operation terminal device according to claim 7, wherein: A left first guide groove is formed in the side wall of the left first clamping plate, a left second guide groove is formed in the side wall of the left second clamping plate, a left first sliding seat is slidably connected inside the left first guide groove, a left second sliding seat is slidably connected inside the left second guide groove, the inner end of the left spring is connected to the left first sliding seat, and the inner end of the right spring is connected to the left second sliding seat.

9. The multi-service convenient operation terminal device according to claim 1, characterized in that: The second hanging component includes a bearing rod, one end of the bearing rod is rotatably connected to the rear side wall of the control board, a support arm is rotatably connected to the other end of the bearing rod, a connecting disk is rotatably connected to the lower end of the support arm, and a plurality of connecting holes are formed in the disk surface of the connecting disk.

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