Government affair service implementation device and method, equipment and medium

Abstract

The invention discloses a government affair service implementation device, method, equipment and medium, and the device comprises a front-end module, a background module, a business module and a central module, and the central module is configured with a government affair service business central system; according to the device, the APP end, the PC end and the small program end of Wanhui-affair-communication and Wanhui-enterprise-communication are used for receiving online file handling applications of the masses or enterprises; a government affair service business center system is utilized to transfer a document handling task to'Wanzhentong ', and document handling claiming, cross-department business scheduling and collaborative transfer document handling are carried out, so that collaborative and efficient document handling is realized. According to the invention, the government affair service process is optimized by means of high automation and intelligence, the high efficiency and reliability of the service are guaranteed, the rapid realization is supported, a powerful tool is provided for improving the government affair service efficiency and the working quality, the government affair service is more accurate and efficient, and the trust and satisfaction of enterprise masses to government work are greatly improved.

Description

Technical Field

[0001] The present invention relates to the field of modern government management and public service technology, and in particular to a government service implementation device, method, equipment and medium. Background Art

[0002] To further optimize government services and improve administrative efficiency, it is required that, from the perspective of the people and enterprises, multiple matters that require processing by multiple departments or across levels, and have strong correlations, large processing volumes, and relatively concentrated processing times, be integrated for processing, providing enterprises with "one thing done at a time" and "one type of thing done at one stop" services.

[0003] With the rapid development of information technology, the government service sector urgently needs to improve service quality and efficiency through technological innovation. Traditional government service models often face problems such as information silos, cumbersome service processes, and long response times, which limit feasibility and public satisfaction.

[0004] Traditional government services typically lack a unified platform for upstream and downstream linkage and unified processing of government affairs, making it impossible to quickly implement the serial and parallel processing of government service matters and difficult to support government service work. This has led to a series of problems, including:

[0005] (1) Low efficiency. A large number of processes rely on manual processing, which is prone to errors and time-consuming. The lack of automated tools leads to bottlenecks when processing a large number of requests and long waiting times. (2) It is easy to create information islands. Information is not shared between different government departments, and the same information needs to be provided and verified repeatedly, resulting in data isolation. In addition, information resources are scattered in different systems, making it difficult to conduct comprehensive analysis and decision-making, resulting in resource dispersion. (3) Unstable service quality. The service process is non-standardized, and the level of service received by enterprises and the public varies from place to place, lacking a standardized service. (4) Poor transparency and traceability. Enterprises and the public cannot understand the internal processing procedures and status of government services, and there is a lack of feedback mechanism. After the service is completed, the evaluation and feedback of enterprises and the public on the service are insufficient. (5) Flexibility and expansion issues. The existing government systems of various departments are difficult to quickly adapt to the increase in the number of users or new service needs. There is serious customization. New items or demand iterations require large-scale changes, which are costly. (6) High operation and maintenance costs. Different government systems of various departments are maintained in parallel, which is costly and has a low return on investment. In addition, technical support is scattered, problem solving is slow, and service continuity is affected.

[0006] For example, invention application number 202310909165.X discloses a practically-based "One Network for All Services" and "One Network for All Management" linkage system. This application solution combines the "One Network for All Services" module with the "One Network for All Management" module to conduct professional analysis, establish unified classification standards, and rationally divide data of different structures, sources, and categories, breaking down data silos between departments. However, this solution also suffers from the following issues: poor automation and scheduling, making it difficult to adjust the workload of government officials; a lack of self-service testing capabilities, making it difficult to eliminate system error risks; and a lack of operation and maintenance monitoring, making it difficult to ensure stable system operation.

[0007] Therefore, implementation methods are needed to improve the overall level of government services through technical means and process optimization, achieve the goal of efficient, transparent and convenient services for the convenience of the people and businesses, meet the needs of modern government management and serving the public, and support rapid implementation. Summary of the Invention

[0008] In response to the above-mentioned problems, the purpose of the present invention is to provide a government service implementation device, method, equipment and medium, which optimizes the government service process by highly automated and intelligent means of approval, ensures the efficiency and reliability of the service, and supports rapid implementation.

[0009] Embodiments of the present invention provide a device, method, equipment and medium for implementing government services.

[0010] A first aspect: A device for implementing government services, comprising:

[0011] The front-end module is used to receive online application processing from the public or enterprises through the apps, PCs, or mini-programs of "Anhui Affairs", "Anhui Enterprises" and the Anhui Government Service Network, and send them to the central module;

[0012] The backend module is used to receive the processing orders from the central module, claim the processing, distribute the processing acceptance to the business module, and synchronize the processing progress to the central module based on the feedback from the business module;

[0013] The business module receives the acceptance and distribution of documents from the backend module, coordinates the transfer of documents based on the cross-departmental business scheduling of the central module, handles the business system of each department, and synchronizes the progress to the backend module and the central module;

[0014] The central module is used to coordinate the front-end module, back-end module and business module to achieve efficient and coordinated processing;

[0015] Among them, the central module is equipped with a government service business central system.

[0016] A second aspect: A method for implementing government services, comprising the steps of:

[0017] S1. Use the apps, PCs, or mini-programs of "Anhui Affairs Network," "Anhui Enterprise Network," and the Anhui Government Services Network to receive online applications from the public or businesses.

[0018] S2. Utilize the central government service system to transfer case handling tasks to "Anhui Government Communication" for case claiming, cross-departmental business scheduling, and coordinated case transfer to achieve coordinated and efficient case handling.

[0019] Optionally, the government service business central system includes:

[0020] The business dispatch management unit is used to intelligently manage and optimize the allocation of government affairs to ensure the most rational use of resources;

[0021] The scheduling engine service unit is used to automatically process the flow of government affairs, trigger related tasks according to preset rules, and reduce human intervention;

[0022] The dispatch self-service test unit is used by government personnel to test the response of the dispatch system through self-service to ensure the accuracy and stability of the system;

[0023] The scheduling and operation monitoring unit is used to monitor the system status in real time, promptly identify and handle potential problems, and prevent system service interruptions;

[0024] Business definition management unit, used to flexibly configure and adjust government business processes to adapt to changing government needs;

[0025] The business system docking unit is used to seamlessly connect with the existing government information system and achieve interconnection with the business processing systems of departments at all levels.

[0026] Optionally: the business scheduling management unit processes government affairs business including: establishing and flexibly adjusting business scheduling management rules according to the specifications and standards set for government affairs business, automatically triggering and arranging the execution of business, adapting to business changes and demand adjustments, and automating business process scheduling.

[0027] Optionally, the scheduling engine service unit processes government affairs including: automatically processing and distributing case data based on the specifications and standards set for government affairs using the API interface, and establishing associations during the actual operation process between business data that were originally fragmented and scattered across different department systems.

[0028] Optionally, the scheduling self-service testing unit tests the system including: government personnel batch testing the API interface by importing simulation data to ensure interface connectivity, and simulating the triggering call of event rules through event simulation testing to ensure the accuracy of event rule configuration.

[0029] Optionally, the business definition management unit processes government affairs including: standardized arrangement of matters and business definition, clarifying the scope and boundaries of the business, and defining unified business specifications and standards; based on the business definition, redesigning business processes, introducing technology and innovating new business models; based on matter standardization, conducting refined management of matters, and providing basic support for the scheduling of single matter processing.

[0030] Optionally, the business system docking unit includes: seamless docking with existing government information systems, integrating multi-source data, achieving interconnection with business processing systems of departments at all levels, and supporting cross-level, cross-departmental, and cross-system business scheduling and collaborative processing.

[0031] A third aspect: An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, the steps of the method provided in the second aspect are implemented.

[0032] A fourth aspect: A non-transitory computer-readable storage medium having a computer program stored thereon, which implements the steps of the method provided in the second aspect when executed by a processor.

[0033] Beneficial effects of the present invention:

[0034] 1. The government service business center system of the present invention integrates core functions such as business scheduling management, scheduling engine services, scheduling self-service testing, scheduling operation and maintenance monitoring, business definition management, and business system docking. It optimizes the government service process through highly automated and intelligent means, ensures the efficiency and reliability of services, supports rapid implementation, and provides a powerful tool for improving the efficiency of government services and work quality; the highly automated and intelligent design of the system makes government services more accurate and efficient, greatly enhancing the trust and satisfaction of enterprises and the public in government work.

[0035] 2. The system of the present invention is equipped with a business scheduling management unit to intelligently manage and optimize the allocation of government tasks, ensure the most rational use of resources, reduce the workload of government personnel through automated scheduling, and improve the response speed and processing efficiency of government services.

[0036] 3. The system of the present invention has a self-service testing function unit, which allows government personnel to test the response of the scheduling system through self-service to ensure the accuracy and stability of the system. It can simulate the triggering and calling of matter rules through matter simulation testing to ensure the accuracy of matter rule configuration, and can effectively prevent and reduce the risks caused by system errors.

[0037] 4. The system of the present invention introduces operation and maintenance monitoring to monitor the system status in real time, promptly discover and deal with potential problems, and prevent service interruptions. When interruptions or other abnormal situations occur in the dispatch process, the administrator is notified by text messages, etc., to facilitate rapid positioning and real-time tracking to ensure the normal operation of the dispatch business and ensure the continuity and reliability of government services.

[0038] 5. This invention introduces business definition management, allowing for flexible configuration and adjustment of government business processes to adapt to ever-changing government needs. This allows for the redesign of business processes, the introduction of technologies, and the innovation of new business models, enabling refined management of matters. It also provides foundational support for the scheduling of individual matters, enhancing the system's flexibility and scalability to meet the needs of diverse government scenarios.

[0039] 6. The government service business central system docking function of the present invention solves the problem of information islands, seamlessly connects with existing government information systems, integrates multi-source data, realizes interconnection with business processing systems of departments at all levels, supports cross-level, cross-departmental, and cross-system business scheduling and collaborative processing, and realizes data integration and sharing. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] Figure 1 This is a schematic diagram of the structure of the device for implementing government services of the present invention;

[0041] Figure 2 A flowchart of the method for implementing government services of the present invention;

[0042] Figure 3 This is a principle flow chart of the method for implementing government services of the present invention;

[0043] Figure 4 This is an architectural diagram of the method for implementing government services of the present invention;

[0044] Figure 5 Schematic diagram of the structure of the electronic device of the present invention. DETAILED DESCRIPTION

[0045] The following describes embodiments of the present invention in detail. Examples of the embodiments are shown in the accompanying drawings, wherein the same or similar symbols throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are intended only to explain the present invention and are not to be construed as limiting the present invention.

[0046] Existing government services are inefficient and lack automated tools, which easily lead to information silos and data isolation. They also suffer from unstable service quality, non-standardized service processes, poor transparency and traceability, poor flexibility and scalability, and high operation and maintenance costs.

[0047] In view of the above problems, the present invention provides a device for implementing government services. Figure 1 A schematic diagram of the structure of a device for implementing government services provided in an embodiment of the present invention, the device comprising:

[0048] The front-end module is used by the public and enterprises to submit applications for handling matters on "Anhui Affairs" and "Anhui Enterprises", and send the applications for handling matters to the central module.

[0049] The implementation forms of "Anhui Affairs" and "Anhui Enterprises" include APP, PC (Anhui Government Services Network) and mini-program, etc. Through "Anhui Affairs" or "Anhui Enterprises", online applications from the public or enterprises can be received, and video links can be provided to provide real-time online processing and identity information verification; at the same time, based on the progress of the application, the progress of the application can be inquired for enterprises and the public.

[0050] The backend module is used for government officials to claim cases using "Anhui Government Communication". They can receive offline declarations and submissions from window staff through "Anhui Government Communication" and handle matters submitted by the public and enterprises. After the public and enterprises submit applications for matters on "Anhui Affairs Communication" and "Anhui Enterprise Communication", the tasks will be transferred to "Anhui Government Communication" through the government service business hub system. Government officials can also provide real-time online processing via video links to verify the identity information of the public and enterprises. At the same time, the progress of the case will be fed back to the hub module.

[0051] The front-end module and the back-end module, through the government service business central system configured by the central module, conduct collaborative processing of front-end and back-end business data, technology, and specifications, and utilize the new "front-shop and back-factory" model of "Anhui Affairs" and "Anhui Enterprises" for front-end acceptance and "Anhui Government Affairs" for back-end processing.

[0052] The business module includes various existing government information systems of different departments (for example: public resource transaction supervision system, intellectual property information public service system, private enterprise public service system, comprehensive financial service system, real estate management system and electronic tax system, etc.). After government officials use "Anhui Government Communication" to receive matters submitted by the public and enterprises, they coordinate the transfer of matters based on the cross-departmental business scheduling of the central module, conduct departmental business system processing, and synchronize the progress to the background module and the central module.

[0053] The central module includes basic support and API subsystem service interface, and is equipped with a government service business central system. The system integrates core functional units such as business scheduling management, scheduling engine service, scheduling self-service testing, scheduling operation and maintenance monitoring, business definition management, and business system docking. It optimizes the government service process through highly automated and intelligent means, and conducts collaborative processing of front-end modules, back-end modules and business modules to ensure the efficiency and reliability of services and support rapid implementation.

[0054] A method for implementing government services based on the above device, such as Figure 2 As shown, the steps include:

[0055] S1. Use the "Anhui Affairs" and "Anhui Enterprises" apps, PCs, and mini-programs to receive online applications from the public or businesses;

[0056] S2. Utilize the central government service system to transfer case handling tasks to "Anhui Government Communication" for case claiming, cross-departmental business dispatch, and coordinated case transfer to achieve one-time collaborative and efficient case handling.

[0057] The method of the present invention is carried out as follows: Figure 3 As shown:

[0058] First, a list is compiled. Departmental government officials compile a list of matters, a list of one thing, and a list of social services. In accordance with the business requirements of the province-wide one list, they complete the recognition and compilation of the implementation list.

[0059] Afterwards, business sorting will be carried out. The single-matter business department or the leading department and cooperating departments of one matter will fully understand the online and offline handling of matters, focus on optimizing the handling process, simplifying the handling links, and sort out the single matter, one matter situation, and one matter process across the province.

[0060] Then, interface development will be carried out. The departments involved in each matter need to develop the declaration interface, verification interface, query interface, etc. of the matter and provide them to the government service business central system.

[0061] Then, business configuration is carried out. The technical administrator will make relevant configurations for single items and one matter in the business configuration of the center based on the results of business combing, including form configuration, material configuration, interface configuration, and process configuration. After the business configuration is completed, the online and offline processing addresses for single items and one matter can be generated.

[0062] Then, the information connection and coordination work will be carried out. The hub will provide interfaces for returning information such as acceptance, approval, completion, and result file upload. Single-issue departments with their own departmental subsystems must complete the joint debugging and testing of the above interfaces to achieve timely feedback of information. For matters that have already been connected to the government service platform, they only need to replace the interface address with the address provided by the hub. For matters handled through the provincial and municipal government service operation and management platforms, the provincial and municipal data resources departments will uniformly implement the case connection.

[0063] Then, it will be released on multiple terminals. After the joint debugging work is completed and confirmed by the departments, it can be released and operated on the Anhui Government Service Network, "Anhui Affairs" and "Anhui Enterprises" and other province-wide service systems, providing online and offline business processing entrances.

[0064] Then, it will connect to "Anhui Government Communication". Departments with self-built systems will, according to work needs, promptly transform and connect their approval systems to "Anhui Government Communication", realizing the new "front-shop and back-factory" model of front-end declaration of "Anhui Affairs Communication" and "Anhui Enterprise Communication" and back-end processing of "Anhui Government Communication".

[0065] The core of the implementation of the above method lies in the configuration and application of the government service business hub system.

[0066] like Figure 4 As shown, the government service business central system includes: business scheduling management unit, scheduling engine service unit, scheduling self-service testing unit, scheduling operation and maintenance monitoring unit, business definition management unit and business system docking unit, etc.

[0067] Through the highly automated and intelligent means of the government service business center system, we integrate service processes, optimize resource allocation, optimize government service processes, and increase service response speed to improve the management efficiency and user experience of government services, ensure the efficiency and reliability of services, and support rapid implementation.

[0068] Among them, the business scheduling management unit is used to intelligently manage and optimize the allocation of government affairs to ensure the most reasonable use of resources.

[0069] The business scheduling management unit, through the establishment of business scheduling management functions, manages and schedules business processes to ensure smooth and efficient business operations. Based on the specifications and standards set for government business operations, business scheduling management rules can automate the scheduling of business processes. Based on the rules and conditions set for business operations, business execution can be automatically triggered and scheduled, improving business processing efficiency. Furthermore, by flexibly adjusting business scheduling rules, it can adapt to business changes and demand adjustments, quickly responding to business scenario requirements.

[0070] The scheduling engine service unit is used to automatically process the flow of government affairs, trigger related tasks according to preset rules, and reduce human intervention.

[0071] Based on the scheduling engine service unit, the system can automatically handle business processes, triggering related tasks according to preset rules, reducing human intervention. Leveraging the business scheduling engine's capabilities, it achieves standardized full-process flow for individual matters and provides strong support for cross-regional and cross-level scheduling of matters.

[0072] At the same time, the scheduling engine service unit uses the API interface to realize the distribution and circulation of case processing data according to the specifications and standards set by government affairs, and establish connections between business data that were originally separated and scattered among different unit systems during the actual operation process.

[0073] The scheduling self-service testing unit is used by government personnel to test the response of the scheduling system through self-service to ensure the accuracy and stability of the system.

[0074] The dispatching self-service testing unit allows government officials to test the response of the dispatching system through self-service to ensure the accuracy and stability of the system; it provides a self-service business dispatching joint debugging component for the dispatching access business system to reduce the manpower cost of joint debugging and testing; it batch tests the interfaces by importing simulation data to ensure interface connectivity; and it can simulate the triggering and calling of event rules through event simulation testing to ensure the accuracy of event rule configuration.

[0075] The scheduling and operation monitoring unit is used to monitor the system status in real time, promptly detect and handle potential problems, and prevent system service interruptions.

[0076] Through the scheduling and operation monitoring unit, managers can promptly discover and deal with potential system problems to prevent service interruptions. During the business scheduling process, the platform can monitor the entire scheduling process to ensure that every link and every step can be effectively recorded. When the scheduling process is interrupted or other abnormal situations occur, managers can be notified via text messages, etc., to facilitate rapid positioning and real-time tracking to ensure the normal operation of the scheduling business.

[0077] The business definition management unit is used to flexibly configure and adjust government business processes to adapt to changing government needs.

[0078] Through the business definition management unit, government business processes can be flexibly configured and adjusted to adapt to the ever-changing government needs; through standardized arrangement and business definition of single matters and one thing, the scope and boundaries of the business are clarified, and unified business specifications and standards are formulated, including data formats, business processes, etc., to ensure the consistency of business between different links and departments, and support scenarios such as document distribution, aggregation and data analysis during business scheduling.

[0079] Business definition provides the foundation for business scheduling and the framework and support for business innovation and transformation. Based on business definition, business processes can be redesigned, technologies can be introduced, and new business models can be innovated.

[0080] For the service matters of each department, a standardized arrangement function for single matters is provided, including secondary material management, material status management, review points management, etc. Based on the standardization of matters, the above functional modules are used to carry out refined management of matters, providing basic support for the scheduling of single matter processing.

[0081] The business system docking unit is used to seamlessly connect with the existing government information system and achieve interconnection with the business processing systems of departments at all levels.

[0082] Through the business system docking unit, it can seamlessly connect with existing government information systems, integrate multi-source data, and break down information silos. Through the business dispatch platform, it connects with the Anhui Provincial Government Service Database, "Anhui Affairs," "Anhui Enterprises," and "Anhui Government," the provincial integrated data platform, and business systems at all levels, achieving interconnection with business processing systems at all levels. It supports cross-level, cross-departmental, and cross-system business dispatch and collaborative processing for use across the province.

[0083] like Figure 3 As shown, citizens can access the government service website or self-service kiosks to browse the service guide and search for the services they need. Citizens can choose to submit their applications online or offline. If they choose to submit offline, they must go to the service hall, where window staff will review their application materials and submit them offline through the "Anhui Government Information System." If they choose to submit online, they can access the "One-Stop Application System" through the Anhui Government Service Network, "Anhui Affairs System," or "Anhui Enterprise System" to submit their applications.

[0084] The government service business central system dispatches services for reported matters. According to the specifications and standards set by government business, the business process scheduling automation can be realized through business dispatch management rules. Through dispatch interface management, according to the specifications and standards set by government business, the API interface is used to realize the distribution and circulation of case data (for example, distribution to department business approval systems 1 to N or the province-wide system). The business data that was originally separated and scattered among different unit systems will be associated in the actual operation process for approval and processing, and the case processing process and result data will be returned to the business central system.

[0085] The government service business hub system also manages matters within the business form center and government service business center through service orchestration, providing a catalog and implementation checklist for each matter. Through service monitoring, it collects feedback from the good and bad review system, monitors the operation of each matter, and analyzes its effectiveness. Self-service testing tests the response of the dispatch system to ensure system accuracy and stability. The digital dashboard provides information on the configuration of each matter's themes, processes, forms, materials, elements, and online columns.

[0086] The present invention also provides an electronic device, Figure 5 A schematic diagram of the structure of an electronic device provided by an embodiment of the present invention, such as Figure 5As shown, the electronic device may include: a processor, a communications interface, a memory, and a communication bus, wherein the processor, the communications interface, and the memory communicate with each other via the communication bus. The processor may call logic instructions in the memory, for example, to execute the following method:

[0087] S1. Use the apps, PCs, or mini-programs of "Anhui Affairs Network," "Anhui Enterprise Network," and the Anhui Government Services Network to receive online applications from the public or businesses.

[0088] S2. Utilize the central government service system to transfer case handling tasks to "Anhui Government Communication" for case claiming, cross-departmental business scheduling, and coordinated case transfer to achieve coordinated and efficient case handling.

[0089] In addition, the logical instructions in the above-mentioned memory can be implemented in the form of a software functional unit and can be stored in a computer-readable storage medium when sold or used as an independent product. Based on this understanding, the technical solution of the present invention is essentially or the part that contributes to the prior art or the part of the technical solution can be embodied in the form of a software product. The computer software product is stored in a storage medium and includes several instructions for enabling a computer device (which can be a personal computer, server, or network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, and other media that can store program code.

[0090] An embodiment of the present invention further provides a non-transitory computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the method provided in each of the above embodiments is implemented, for example, including:

[0091] S1. Use the apps, PCs, or mini-programs of "Anhui Affairs Network," "Anhui Enterprise Network," and the Anhui Government Services Network to receive online applications from the public or businesses.

[0092] S2. Utilize the central government service system to transfer case handling tasks to "Anhui Government Communication" for case claiming, cross-departmental business scheduling, and coordinated case transfer to achieve coordinated and efficient case handling.

[0093] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, i.e., they may be located in one location or distributed across multiple network units. Some or all of the modules may be selected based on actual needs to achieve the objectives of the present embodiment. Persons of ordinary skill in the art will be able to understand and implement the present invention without inventive effort.

[0094] Through the description of the above embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus a necessary general hardware platform, or of course, by hardware. Based on this understanding, the essence of the above technical solution or the part that contributes to the existing technology can be embodied in the form of a software product. The computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a magnetic disk, an optical disk, etc., and includes a number of instructions for enabling a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or certain parts of the embodiments.

[0095] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the various embodiments of the present invention.

Claims

1. A device for implementing government services, characterized in that: include: The front-end module is used to receive online application processing from the public or enterprises through the apps, PCs, or mini-programs of "Anhui Affairs", "Anhui Enterprises" and the Anhui Government Service Network, and send them to the central module; The backend module is used to receive the processing orders from the central module, claim the processing, distribute the processing acceptance to the business module, and synchronize the processing progress to the central module based on the feedback from the business module; The business module receives the acceptance and distribution of documents from the backend module, coordinates the transfer of documents based on the cross-departmental business scheduling of the central module, handles the business system of each department, and synchronizes the progress to the backend module and the central module; The central module is used to coordinate the front-end module, back-end module and business module to achieve efficient and coordinated processing; Among them, the central module is equipped with a government service business central system.

2. The implementation method according to claim 1, characterized in that: Including steps: S1. Use the apps, PCs, or mini-programs of "Anhui Affairs Network," "Anhui Enterprise Network," and the Anhui Government Services Network to receive online applications from the public or businesses. S2. Utilize the central government service system to transfer case handling tasks to "Anhui Government Communication" for case claiming, cross-departmental business scheduling, and coordinated case transfer to achieve coordinated and efficient case handling.

3. The implementation method according to claim 2, characterized in that: The government service business central system includes: The business dispatch management unit is used to intelligently manage and optimize the allocation of government affairs to ensure the most rational use of resources; The scheduling engine service unit is used to automatically process the flow of government affairs, trigger related tasks according to preset rules, and reduce human intervention; The dispatch self-service test unit is used by government personnel to test the response of the dispatch system through self-service to ensure the accuracy and stability of the system; The scheduling and operation monitoring unit is used to monitor the system status in real time, promptly identify and handle potential problems, and prevent system service interruptions; Business definition management unit, used to flexibly configure and adjust government business processes to adapt to changing government needs; The business system docking unit is used to seamlessly connect with the existing government information system and achieve interconnection with the business processing systems of departments at all levels.

4. The implementation method according to claim 2, characterized in that: The business dispatch management unit processes government affairs including: Based on the specifications and standards set by government affairs, establish and flexibly adjust business scheduling management rules, automatically trigger and arrange business execution, adapt to business changes and demand adjustments, and automate business process scheduling.

5. The implementation method according to claim 2, characterized in that: The dispatch engine service unit processes government affairs including: According to the specifications and standards set by government affairs, the API interface is used to automatically process, distribute and circulate case data, and establish connections between business data that were originally separated and scattered among different department systems during the actual operation process.

6. The implementation method according to claim 2, characterized in that: The scheduling self-service test unit performs system testing including: Government officials conduct batch testing of API interfaces by importing simulation data to ensure interface connectivity. At the same time, they simulate the triggering and calling of event rules through event simulation testing to ensure the accuracy of event rule configuration.

7. The implementation method according to claim 2, characterized in that: The business definition management unit processes government affairs business including: Carry out standardized arrangement and business definition of matters, clarify the scope and boundaries of the business, and define unified business norms and standards; based on the business definition, redesign business processes, introduce technology and innovate new business models; based on matter standardization, carry out refined management of matters and provide basic support for the scheduling of single matter processing.

8. The implementation method according to claim 2, characterized in that: The business system docking unit includes: It seamlessly connects with existing government information systems, integrates multi-source data, realizes interconnection with business processing systems of departments at all levels, and supports cross-level, cross-departmental, and cross-system business scheduling and collaborative processing.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the program, the steps of the implementation method according to any one of claims 2 to 8 are implemented.

10. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the implementation method according to any one of claims 2 to 8 are implemented.

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