Fault feedback method and device for heat-not-burn appliance, after-sales system, appliance and program product

Abstract

The invention discloses a fault feedback method and device for a heat-not-burn appliance, an after-sales system for the heat-not-burn appliance, the heat-not-burn appliance and a computer program product, and belongs to the technical field of heat-not-burn appliances. The heat-not-burn appliance is provided with a communication module for communicating with an after-sale server. The fault feedback method comprises the steps that after the heat-not-burn appliance is started, key operation parameters of the heat-not-burn appliance are obtained; determining whether the heat-not-burn appliance is abnormal or not based on the key operation parameters; and when it is determined that the heat-not-burn appliance is abnormal, corresponding abnormal information is sent to an after-sales service device through a communication module, so that the after-sales service device determines and collects fault information existing in the heat-not-burn appliance based on the abnormal information. According to the fault feedback method, the after-sales service device can efficiently and remotely collect the fault information of the heat-not-burn appliance, and the after-sales service response capability of the heat-not-burn appliance can be improved.

Description

Technical Field

[0001] The present application belongs to the technical field of heat-not-burn appliances, and in particular relates to a fault feedback method for heat-not-burn appliances, a fault feedback device for heat-not-burn appliances, an after-sales system for heat-not-burn appliances, a heat-not-burn appliance, and a computer program product. Background Art

[0002] The rapid growth in orders for Heat Not Burn (HNB) appliances has not only brought pressure on production capacity, but also exposed the disconnect between the fault feedback service system and market demand. In particular, the inefficient collection of fault information for HNB appliances has become a key bottleneck restricting service response capabilities.

[0003] Therefore, an efficient fault feedback method is in urgent need of proposal. Summary of the Invention

[0004] The present application provides a fault feedback method for a heating-not-burning appliance, a fault feedback device for a heating-not-burning appliance, a heating-not-burning appliance, and a computer program product. The heating-not-burning appliance can efficiently feedback fault information of the heating-not-burning appliance to an after-sales server, thereby helping to improve the after-sales service response capability of the heating-not-burning appliance.

[0005] In a first aspect, the present application provides a method for providing fault feedback for a heat-not-burn appliance. The heat-not-burn appliance is provided with a communication module, which is used to communicate with an after-sales server. The fault feedback method includes:

[0006] After the heat-not-burn appliance is turned on, key operating parameters of the heat-not-burn appliance are obtained;

[0007] Determining whether a heat-not-burn appliance is abnormal based on key operating parameters;

[0008] When it is determined that the heating non-combustion appliance is abnormal, an alarm message is generated and the corresponding abnormal information is sent to the after-sales server through the communication module, so that the after-sales server determines and collects fault information of the heating non-combustion appliance based on the abnormal information.

[0009] Preferably, the key operating parameters include temperature information of a negative temperature coefficient thermistor in the heat-without-combustion appliance; and determining whether the heat-without-combustion appliance is abnormal based on the key operating parameters includes:

[0010] When the negative temperature coefficient thermistor is not powered and the NTC temperature exceeds the preset temperature threshold;

[0011] Alternatively, if the change value of the NTC temperature does not reach a preset change threshold within a preset time period after the negative temperature coefficient thermistor is powered on, it is determined that the heating without burning appliance is abnormal.

[0012] Preferably, the key operating parameter includes a resistance value of a heating component in the heat-without-combustion appliance, and determining whether the heat-without-combustion appliance is abnormal based on the key operating parameter includes:

[0013] Determine whether the resistance value falls within a preset resistance range;

[0014] When it is determined that the resistance value does not fall within the preset resistance value range, it is determined that the heating without combustion appliance is abnormal.

[0015] Preferably, the key operating parameter includes a voltage of a power supply component in the heat-not-burn appliance, and determining whether the heat-not-burn appliance is abnormal based on the key operating parameter includes:

[0016] Determining whether the voltage of the power supply component is lower than a preset voltage threshold;

[0017] When it is determined that the voltage of the power supply component is lower than the preset voltage threshold, it is determined that the heating without combustion appliance is abnormal.

[0018] Preferably, after determining whether the heat-not-burn appliance is abnormal based on the key operating parameters, the method further includes:

[0019] When it is determined that the heat-not-burn device is normal, controlling the power supply component of the heat-not-burn device to supply power to the heating component so that the heating component heats the aerosol-forming substrate;

[0020] Record the number of puffs corresponding to heat-not-burn appliances;

[0021] Before the heat-not-burn appliance is shut down, the recorded number of puffs is sent to an after-sales server, so that the after-sales server estimates the remaining life of the heat-not-burn appliance based on the number of puffs.

[0022] In a second aspect, the present application provides a fault feedback device for a heat-not-burn appliance, wherein the heat-not-burn appliance is provided with a communication module, the communication module being used to communicate with an after-sales server; the fault feedback device comprises:

[0023] An acquisition module, used to obtain key operating parameters of the heat-not-burn appliance after the heat-not-burn appliance is turned on;

[0024] A self-check module for determining whether the heat-not-burn appliance is abnormal based on key operating parameters;

[0025] The feedback module is used to generate an alarm message when it is determined that the heating non-combustion appliance is abnormal, and send the corresponding abnormal information to the after-sales server through the communication module, so that the after-sales server can determine and collect the fault information of the heating non-combustion appliance based on the abnormal information.

[0026] In a third aspect, the present application provides an after-sales system for a heat-not-burn appliance, comprising a heat-not-burn appliance and an after-sales server, wherein the heat-not-burn appliance is provided with a communication module, and the heat-not-burn appliance communicates with the after-sales server via the communication module;

[0027] A heat-not-burn appliance, configured to obtain key operating parameters of the heat-not-burn appliance after the heat-not-burn appliance is turned on; determine whether the heat-not-burn appliance is abnormal based on the key operating parameters; and generate an alarm message if the heat-not-burn appliance is abnormal, and transmit the corresponding abnormality information to an after-sales server via a communication module;

[0028] An after-sales server is configured to receive abnormal information; analyze the abnormal information to determine and save fault information of the heat-not-burn appliance; and provide the heat-not-burn appliance with after-sales solutions based on the fault information;

[0029] Heat not burn appliances are also used to receive after-sales solutions.

[0030] Preferably, the fault information includes software fault information, and the after-sales solution is fed back to the heating non-combustion appliance based on the fault information, including:

[0031] The after-sales server determines the software fault type based on the software fault information; searches for a matching target upgrade package from pre-stored upgrade packages based on the software fault type; and sends the target upgrade package to the heat-not-burn appliance if the target upgrade package is found.

[0032] Accordingly, the heat-not-burn appliance completes remote after-sales service based on the received target upgrade package.

[0033] Preferably, the after-sales system further includes an electronic device capable of communicating with the after-sales server; after searching for a matching target upgrade package from pre-stored upgrade packages based on the software fault type, further includes:

[0034] When the after-sales server fails to find the target upgrade package, it sends software failure information to the electronic device;

[0035] After receiving the fault information, the electronic device generates a customized upgrade package in response to the user's customized operation based on the fault information; and sends the customized upgrade package to the after-sales server;

[0036] The after-sales server receives the customized upgrade package and sends the customized upgrade package to the heat-not-burn appliance;

[0037] Accordingly, the heating not burning appliance completes remote after-sales service based on the received customized upgrade package.

[0038] Preferably, the fault information includes hardware fault information; and providing after-sales solutions to the heating non-combustion appliance based on the fault information includes:

[0039] After obtaining the positioning information from the heat-not-burn appliance, the after-sales server obtains an address list of after-sales points based on the positioning information; and sends the address list to the mobile phone number bound to the heat-not-burn appliance to prompt the user to go to any after-sales point in the address list to repair the heat-not-burn appliance.

[0040] Preferably, after determining whether the heat-not-burn appliance is abnormal based on the key operating parameters, the method further includes:

[0041] The heat-not-burn device controls the power supply component of the heat-not-burn device to supply power to the heating component, so that the heating component heats the aerosol to form a matrix, when determining that the heat-not-burn device is not abnormal. The device records the number of puffs corresponding to the heat-not-burn device. Before the heat-not-burn device is turned off, the recorded number of puffs is sent to the after-sales server.

[0042] The after-sales server estimates the remaining life of the heat-not-burn appliance by receiving the number of puffs, and sends a prompt message to the heat-not-burn appliance if the remaining life is less than a preset life threshold; the prompt message is used to remind the user to replace the heat-not-burn appliance;

[0043] After receiving the prompt information, the heating non-combustion appliance presents the prompt information through a preset method.

[0044] In a fourth aspect, the present application provides a heat-not-burn appliance, which includes a communication module memory, a processor, and a computer program stored in the memory and runnable on the processor; the communication module is used to communicate with an after-sales server; when the processor executes the computer program, the processor can execute the steps of the method of the first aspect described above.

[0045] In a fifth aspect, the present application provides a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps of the method in the first aspect are implemented.

[0046] In a sixth aspect, the present application provides a computer program product, which includes a computer program. When the computer program is executed by one or more processors, it implements the steps of the method of the first aspect.

[0047] Compared to existing technologies, this application offers the following advantages: it improves the efficiency of after-sales service for heat-not-burn appliances through efficient feedback on appliance failures. The heat-not-burn appliance is equipped with a communication module for establishing a communication connection with the after-sales service provider's server, enabling remote reporting of appliance anomaly information and response to anomalies. In this fault feedback method, after powering on, the heat-not-burn appliance first obtains its key operating parameters and performs a self-test to determine whether it is functioning properly. If an anomaly is detected, the appliance generates an alarm to notify the user that the appliance is malfunctioning and cannot be used. Simultaneously, the anomaly information is reported to the after-sales server via the communication module. Upon receiving the anomaly information, the after-sales server can further analyze and determine the specific fault information, completing the collection of appliance fault information via remote communication. This fault information feedback method enables the heat-not-burn appliance to automatically report anomaly information without requiring active user intervention, facilitating rapid fault location and centralized management by the after-sales server, improving the efficiency of after-sales service response and maintenance quality.

[0048] It can be understood that the beneficial effects of the second to fifth aspects mentioned above can be found in the relevant description of the first aspect mentioned above, and will not be repeated here. BRIEF DESCRIPTION OF THE DRAWINGS

[0049] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the following briefly introduces the drawings required for use in the embodiments or descriptions of the prior art. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without any creative work.

[0050] Figure 1 1 is a flow chart of a fault feedback method for a heating-without-combustion appliance provided in an embodiment of the present application;

[0051] Figure 2 1 is a schematic structural diagram of a fault feedback device for a heating-without-combustion appliance provided in an embodiment of the present application;

[0052] Figure 3 Schematic diagram of the after-sales system structure of the heat-not-burn appliance provided in an embodiment of the present application;

[0053] Figure 4 It is a structural schematic diagram of the heating without burning appliance provided in an embodiment of the present application. DETAILED DESCRIPTION

[0054] In the following description, specific details such as specific system structures and techniques are provided for purposes of illustration rather than limitation to facilitate a thorough understanding of the embodiments of the present application. However, it will be apparent to those skilled in the art that the present application may be implemented in other embodiments without these specific details. In other cases, detailed descriptions of well-known systems, devices, circuits, and methods are omitted to avoid obscuring the description of the present application with unnecessary detail.

[0055] The present application found that the reason why the collection of fault information of heat-not-burn appliances is inefficient is that the currently commonly used fault information collection method mainly relies on sales personnel to carry prototypes to handle faulty appliances on-site. Since the prototype has a built-in battery and cannot be mailed, the feedback of the appliance's fault information relies on manual round-trips, resulting in problems such as long processing cycles and insufficient timeliness in after-sales service. At the same time, sales personnel are limited by technical tools and data support, and the accuracy of on-site problem positioning is low, making it difficult to quickly close the loop on abnormal situations. Especially in the context of a surge in order volume, the expansion of the user base and the complexity of usage scenarios have further magnified the shortcomings of the original after-sales model: delays in handling customer issues and an increase in repetitive after-sales demands ultimately lead to a decline in customer experience, and may even have a negative impact on market growth.

[0056] To address this issue, a fault feedback method for heat-not-burn appliances is proposed. This method enables heat-not-burn appliances to efficiently provide feedback on heat-not-burn appliance fault information to an after-sales service server, thereby improving the after-sales service response capabilities of heat-not-burn appliances and safeguarding their market share. The fault feedback method proposed in this application will be described below through specific examples.

[0057] The fault feedback method for heat-not-burn appliances provided in the embodiments of the present application is primarily applicable to heat-not-burn appliances. When the heat-not-burn appliance is equipped with a processor, the processor is the executor of the fault feedback method. The processor may include an off-the-shelf field-programmable gate array (FPGA), an analog circuit, or a microcontroller unit (MCU).

[0058] In some embodiments, in addition to being provided with a processor, the heat-not-burn appliance is further provided with a communication module, which is used to communicate with an after-sales server of an after-sales service provider of the heat-not-burn appliance. Exemplarily, the communication module may include a wireless local area network module (Wireless Fidelity, Wi-Fi module) or a cellular communication module (Cellular Communication Module), wherein the cellular communication module may include a fifth generation mobile communication module (Fifth Generation Mobile Communication Module, 5G module), a fourth generation mobile communication module (Fourth Generation Mobile Communication Module, 4G module), a third generation mobile communication module (Third Generation Mobile Communication Module, 3G module) or a narrowband Internet of Things communication module (Narrowband Internet of Things Communication Module, NB-IoT module), etc.

[0059] It should be noted that, in addition to the dedicated communication module, heat-not-burn devices have the basic components for heating and atomizing the aerosol-forming matrix, such as a power supply module, a heating element, and a negative temperature coefficient (NTC) thermistor.

[0060] The power supply component is used to provide electrical energy for the entire device, preferably a rechargeable battery, and is connected to the processor and the heating component through a circuit to drive the heating operation;

[0061] The heating component is used to heat the aerosol-forming matrix to release the aerosol. It is usually composed of a resistance wire or a heating plate. One end of the heating component is connected to the power supply component, and the other end is connected to the processor through the control circuit.

[0062] The NTC thermistor is used to monitor the real-time temperature of the heating area. Its resistance value decreases as the temperature increases. By connecting with the processor, closed-loop adjustment of the heating status and abnormality identification can be achieved.

[0063] The above components form a closed-loop control system through electrical connections. Under the instructions of the controller, the power supply component drives the heating component to work, and the NTC thermistor provides real-time feedback of temperature change information to achieve precise control and fault detection of the heating process.

[0064] The controller receives user input via physical or touch buttons and activates or deactivates the heat-not-burn appliance accordingly. When activated, it triggers other functions such as self-test and communication. Based on user instructions and real-time operating parameters, the controller outputs corresponding control signals to the control circuit, achieving precise control of the heating element.

[0065] Based on the heating without burning appliance in the above embodiments, in order to illustrate the technical solution proposed in this application, the various embodiments will be described below with the processor of the heating without burning appliance as the MCU as the execution body.

[0066] Figure 1 A schematic flow chart of a fault feedback method for a heat-not-burn appliance provided in the present application is shown. The fault feedback method for a heat-not-burn appliance includes:

[0067] Step 110: After the heat-without-combustion appliance is powered on, the MCU obtains key operating parameters of the heat-without-combustion appliance.

[0068] When a user operates the heat-not-burn appliance, for example by long-pressing a function button, the appliance enters a power-on state. In this power-on state, the MCU in related art directly controls the corresponding components of the heat-not-burn appliance to begin heating the aerosol-forming substrate, making it ready for use by the user.

[0069] However, in this embodiment, in order to efficiently feedback the abnormal conditions of the appliance to the after-sales server, and thereby facilitate the after-sales server to determine and collect the fault information of the appliance based on analysis, after powering on, the MCU can collect key operating parameters of the appliance, such as the resistance of the heating component (used to determine whether the heating element is damaged or abnormally aged), the temperature information of the NTC thermistor (used to determine whether the appliance is overheated or cold), the battery voltage (used to determine whether the power supply is sufficient or there is a low voltage fault), and other information, one or a combination of two or more.

[0070] For example, in order to improve the accuracy of detection, the MCU may collect key operating parameters at preset time intervals within a period of time, for example, collecting key operating data every 10 ms within 30 seconds.

[0071] Step 120: The MCU determines whether the heating without combustion appliance is abnormal based on key operating parameters.

[0072] Key operating parameters reflect the current operating status of the heat-not-burn appliance and serve as a basis for determining whether it is functioning properly. Based on these parameters, the MCU can perform self-diagnosis and analysis to determine if the heat-not-burn appliance is operating normally.

[0073] For example, when there are two or more critical operating parameters, if any one of them is abnormal, the MCU can determine that the heat-not-burn appliance is abnormal. Conversely, if all critical operating parameters are within the normal range, the MCU can determine that the appliance is normal and control all components to enter the heating phase, thereby ensuring the normal operation of the heat-not-burn appliance.

[0074] Step 130: When it is determined that the heating without combustion appliance is abnormal, the MCU generates an alarm message and sends corresponding abnormal information to the after-sales server through the communication module, so that the after-sales server determines and collects fault information of the heating without combustion appliance based on the abnormal information.

[0075] When the MCU (microcontroller unit) determines through self-diagnosis that a heat-not-burn appliance is abnormal, it indicates that the appliance is no longer able to function properly and may require after-sales service. In this case, the MCU can control the relevant components to generate an alarm message to inform the user of the appliance failure.

[0076] For example, the MCU can control a display component (such as an LED indicator light or OLED screen) to flash or display a fault code, or emit a beeping sound through a buzzer to alert the user to an appliance anomaly. Furthermore, if the heat-not-burn appliance is equipped with a motor, the MCU can also control the motor to emit a short vibration, thereby alerting the user to the appliance anomaly through a multi-modal reminder method, thereby enhancing the effectiveness of the reminder.

[0077] At the same time, the MCU can also send abnormal information to the after-sales service provider's after-sales server through a communication module (such as a 5G communication module), so that the after-sales server can remotely collect and analyze the fault situation. The abnormal information may include but is not limited to the device ID, sampling time, abnormal key operating parameters, etc.

[0078] For example, the MCU can send a directive data request to the after-sales server based on a preset communication protocol (such as a handshake protocol), and transmit the abnormality information in real time to a preset URL within the program (i.e., the communication address of the after-sales server) via the 5G cellular network. This abnormality feedback process is based on stable communication between the device and the after-sales server, ensuring that abnormality information is uploaded to the after-sales server as soon as possible, thereby improving the real-time nature of fault response.

[0079] After receiving the abnormal information, the after-sales server can determine and collect the fault information of the heating without combustion appliance through the corresponding analysis technology, so as to provide after-sales service for the abnormal heating without combustion appliance in the future.

[0080] It is understood that for routine fault information, the server can automatically analyze and identify the fault type through a pre-set fault diagnosis program. However, for fault information that is not pre-set or in complex scenarios, the user can cooperate with manual analysis and determination, so that the analysis and determination of fault information can achieve both automated efficiency and the flexibility of manual intervention.

[0081] In this embodiment, the MCU of the heating without combustion appliance adopts a closed-loop process of "parameter collection - abnormality judgment - remote reporting" to realize intelligent self-inspection and abnormality feedback of the operating status of the heating without combustion appliance, which helps to quickly identify appliance failures in the early stages and upload relevant abnormal information to the after-sales server in real time through the communication module, thereby improving the after-sales service response efficiency and the intelligence level of appliance operation and maintenance, and enhancing product reliability and user experience.

[0082] In some embodiments, when the key operating parameter includes the temperature information of an NTC thermistor in a heating non-combustion appliance, the MCU may perform the following steps:

[0083] Step A1: When the negative temperature coefficient thermistor is not powered on and the NTC temperature exceeds a preset temperature threshold; or when the change value of the NTC temperature does not reach a preset change threshold within a preset time period after the negative temperature coefficient thermistor is powered on, the MCU determines that the heating but not burning appliance is abnormal.

[0084] NTC thermistors typically have two operating states: powered and unpowered. The NTC temperature detected in these two states exhibits different characteristics, allowing for effective judgment of the device's operating status.

[0085] Specifically, when the power is off, the NTC temperature should mainly reflect the current environment or the initial temperature of the device. If the temperature detected at this time exceeds the preset temperature threshold, it may indicate that the device has abnormal heating or sensor failure.

[0086] When powered on, the NTC thermistor should be able to detect significant temperature changes during the heating process. Therefore, if the NTC temperature change value does not reach the preset change threshold within a preset period of time after power is applied, it may indicate that the heating component is not working properly or the thermistor is not responding accurately to temperature changes.

[0087] Therefore, the MCU monitors the temperature characteristics of the NTC temperature in different states. When the NTC temperature in any state violates the corresponding temperature characteristics, that is, exceeds the temperature threshold or the preset change threshold, the MCU can determine that there is a temperature control-related abnormality in the appliance.

[0088] In this embodiment, the MCU distinguishes between the energized and de-energized states of the NTC thermistor and monitors its corresponding temperature characteristics respectively, and can accurately identify fault conditions such as abnormal temperature rise or heating failure, thereby improving the self-test accuracy and temperature control safety of the heat-not-burn appliance.

[0089] In some embodiments, when the key operating parameter includes the resistance of a heating element in a heat-not-burn appliance, the MCU may perform the following steps:

[0090] Step B1: The MCU determines whether the resistance value falls within a preset resistance range.

[0091] The MCU obtains the actual resistance of the heating element and determines whether it falls within a preset normal resistance range. This preset range can be set based on the design parameters and usage requirements of the heating element to indicate whether it is in normal working condition.

[0092] Step B2: When it is determined that the resistance value does not fall within the preset resistance range, the MCU determines that the heating without burning appliance is abnormal.

[0093] When the resistance value does not fall within the normal range, the MCU can determine that the heating without burning appliance is abnormal.

[0094] For example, a resistance value outside the normal range may indicate a short circuit or poor soldering due to a break in the resistor wire or a disconnected connection.

[0095] In this embodiment, by monitoring the resistance of the heating component, the MCU can determine in real time whether there is a circuit breakage or short circuit fault, ensuring that the heating-not-burning appliance does not enter the heating state under abnormal circumstances, thereby improving the safety and reliability of the appliance.

[0096] In some embodiments, when the critical operating parameter includes the voltage of a power supply component in the heat-not-burn appliance, the MCU may perform the following steps:

[0097] Step C1: The MCU determines whether the voltage of the power supply component is lower than a preset voltage threshold.

[0098] Step C2: When the MCU determines that the voltage of the power supply component is lower than a preset voltage threshold, it determines that the heating without burning appliance is abnormal.

[0099] The MCU first monitors the voltage output of the heat-not-burn appliance's power supply components to determine whether it falls below a preset voltage threshold. This threshold is set based on the minimum voltage required for the appliance to function properly, ensuring sufficient power for normal operation. If the voltage of the power supply components falls below the preset threshold (a voltage below the threshold may cause the heating components to malfunction or experience unstable performance), the MCU will determine that the heat-not-burn appliance is in an abnormal state.

[0100] In this embodiment, the MCU monitors the voltage of the power supply component in real time, and can promptly determine the failure of the heating without burning appliance when the voltage is abnormal, triggering the alarm and feedback mechanism to prevent heating abnormalities or safety problems caused by insufficient voltage, thereby ensuring the stable operation and safe use of the heating without burning appliance.

[0101] In some embodiments, the aforementioned key operating parameters can be evaluated sequentially in a pre-set order, which can be configured based on the probability of each parameter causing a fault. Prioritizing key parameters with higher fault probabilities helps improve self-test efficiency, shortens fault location time, and further enhances the responsiveness and intelligence of heat-not-burn appliances.

[0102] It's worth noting that while abnormalities in some key operating parameters can initially indicate a heat-not-burn appliance fault, it's recommended to perform a sequential assessment of all key operating parameters to improve the comprehensiveness and accuracy of fault detection. This multi-parameter combined assessment avoids missing potential faults and further enhances the reliability and safety of appliance self-tests.

[0103] Furthermore, the MCU only needs to determine whether a heat-not-burn appliance is abnormal based on key operating parameters, without having to analyze specific fault information. This allows for rapid local self-diagnosis and anomaly identification, improving operational efficiency and response speed. The server then centrally analyzes the specific fault type upon receiving the anomaly information, facilitating unified management, continuous optimization of diagnostic algorithms, and matching appropriate after-sales solutions based on historical cases, enabling efficient and intelligent remote troubleshooting and service upgrades.

[0104] In some embodiments, after determining whether the heat-not-burn appliance is abnormal based on the key operating parameters, the method further includes:

[0105] Step D1: When it is determined that the heat-without-combustion device is normal, control the power supply component of the heat-without-combustion device to supply power to the heating component, so that the heating component heats the aerosol-forming matrix.

[0106] On the premise of confirming that there is no abnormality in the heat-not-burn device, the MCU controls the power supply component to supply power to the heating component, so that the heating component generates heat, and the stored aerosol-forming matrix is heated and atomized for the user to inhale.

[0107] Step D2: Record the number of puffs corresponding to the heat-not-burn appliance.

[0108] Step D3: before the heat-not-burn appliance is turned off, the recorded number of puffs is sent to an after-sales server, so that the after-sales server estimates the remaining life of the heat-not-burn appliance based on the number of puffs.

[0109] During the heating process, the MCU continuously monitors and records the user's puff count. As an important indicator of device usage intensity, the number of puffs can be used for subsequent lifespan assessment and maintenance strategy decisions. Before the device is shut down, the MCU sends the recorded number of puffs to the after-sales server via the communication module. The after-sales server can then estimate the remaining service life of the device or core components (such as the heating element or battery) based on the cumulative number of puffs, providing a basis for subsequent maintenance reminders or replacement recommendations.

[0110] In this embodiment, by controlling the power supply process and combining the recording and uploading of the number of puffs, continuous monitoring and remote evaluation of the appliance usage status can be achieved, which helps to accurately determine the remaining life of the heat-not-burn appliance and improve the intelligence of after-sales service and the safety of user use.

[0111] It should be understood that the size of the serial numbers of the steps in the above embodiments does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of this application.

[0112] Corresponding to the fault feedback method of the heating without combustion appliance in the above embodiment, the heating without combustion appliance is provided with a communication module, and the communication module is used to communicate with the after-sales server. Figure 2 A structural block diagram of a fault feedback device 2 for a heating non-combustion appliance provided in an embodiment of the present application is shown. For ease of explanation, only the parts related to the embodiment of the present application are shown.

[0113] Reference Figure 2 , the fault feedback device 2 of the heating without burning appliance includes:

[0114] An acquisition module 21 is used to obtain key operating parameters of the heat-not-burn appliance after the heat-not-burn appliance is turned on;

[0115] A self-check module 22 for determining whether the heat-not-burn appliance is abnormal based on key operating parameters;

[0116] The feedback module 23 is used to generate an alarm message when it is determined that the heating non-combustion appliance is abnormal, and send the corresponding abnormal information to the after-sales server through the communication module, so that the after-sales server can determine and collect the fault information of the heating non-combustion appliance based on the abnormal information.

[0117] Optionally, the key operating parameter includes temperature information of a negative temperature coefficient thermistor in a heating but not burning appliance; the self-test module 22 is specifically configured to:

[0118] When the negative temperature coefficient thermistor is not powered and the NTC temperature exceeds the preset temperature threshold;

[0119] Alternatively, if the change value of the NTC temperature does not reach a preset change threshold within a preset time period after the negative temperature coefficient thermistor is powered on, it is determined that the heating without burning appliance is abnormal.

[0120] Optionally, the key operating parameter includes the resistance of a heating component in the heat-not-burn appliance, and the self-test module 22 is specifically configured to:

[0121] Determine whether the resistance value falls within a preset resistance range;

[0122] When it is determined that the resistance value does not fall within the preset resistance value range, it is determined that the heating without combustion appliance is abnormal.

[0123] Optionally, the key operating parameters include the voltage of the power supply component in the heat-not-burn appliance, and the self-test module 22 is specifically used to:

[0124] Determining whether the voltage of the power supply component is lower than a preset voltage threshold;

[0125] When it is determined that the voltage of the power supply component is lower than the preset voltage threshold, it is determined that the heating without combustion appliance is abnormal.

[0126] Optionally, the fault feedback device 2 further includes:

[0127] a control module, configured to control a power supply component of the heat-not-burn appliance to supply power to a heating component so that the heating component heats the aerosol-forming matrix when it is determined that the heat-not-burn appliance is normal;

[0128] A recording module for recording the number of puffs corresponding to the heat-not-burn appliance;

[0129] The feedback module is used to send the recorded number of puffs to the after-sales server before the heat-not-burn appliance is shut down, so that the after-sales server estimates the remaining life of the heat-not-burn appliance based on the number of puffs.

[0130] It should be noted that the information interaction and execution process between the above-mentioned devices / units are based on the same concept as the method embodiment of this application. Their specific functions and technical effects can be found in the method embodiment section and will not be repeated here.

[0131] Figure 3 This is a schematic diagram of the structure of the after-sales service system for heating non-combustion appliances provided in one embodiment of the present application. Figure 3As shown, the after-sales service system includes the heating without burning appliance 31 and the after-sales server 32 as described in the above embodiment.

[0132] The heating without combustion appliance 31 is used to obtain key operating parameters of the heating without combustion appliance 31 after it is turned on; determine whether the heating without combustion appliance 31 is abnormal based on the key operating parameters; if it is determined that the heating without combustion appliance 31 is abnormal, generate an alarm message and send corresponding abnormality information to the after-sales server through the communication module.

[0133] The heating without combustion appliance 31, especially the MCU configured therein, first adopts a closed-loop process of "parameter collection - abnormality judgment - remote reporting" to realize intelligent self-inspection and abnormality feedback of the operating status of the heating without combustion appliance 31, which helps to quickly identify the failure of the heating without combustion appliance 31 in the early stage, and upload the relevant abnormal information to the after-sales server 32 in real time through the communication module.

[0134] The after-sales server 32 is configured to receive abnormal information, analyze the abnormal information to determine and save fault information of the heating without combustion appliance 31 , and provide after-sales solutions to the heating without combustion appliance 31 based on the fault information.

[0135] The heat-not-burn appliance 31 is also used to receive after-sales solutions.

[0136] The after-sales server 32 is configured to receive exception information from the heat-not-burn appliance 31 and analyze it to identify and store the corresponding fault information. To improve after-sales service response efficiency and the intelligent level of appliance operation and maintenance, thereby enhancing product reliability and user experience, the after-sales server 32 can generate and provide feedback to the heat-not-burn appliance 31 on the corresponding after-sales solution based on the fault information. The heat-not-burn appliance 31 is also configured to receive this after-sales solution so that it can subsequently notify the user or execute relevant processing procedures.

[0137] In this embodiment, the after-sales system establishes an intelligent closed-loop mechanism of "parameter acquisition - anomaly identification - remote reporting - after-sales response" by configuring a remote communication module and MCU in the heat-without-combustion appliance 31. This mechanism not only enables real-time self-diagnosis of the operating status of the heat-without-combustion appliance 31 and early warning of faults, but also efficiently transmits anomaly information to the after-sales server 32 via the communication module. The after-sales server then analyzes and stores the fault information, providing targeted after-sales solutions, which are ultimately transmitted back to the heat-without-combustion appliance 31 for execution or prompting the user, significantly improving the response speed and intelligence level of after-sales service.

[0138] In some embodiments, the fault information includes software fault information, and the after-sales server is specifically used to:

[0139] The after-sales server determines the software fault type based on the software fault information; searches for a matching target upgrade package from pre-stored upgrade packages based on the software fault type; and sends the target upgrade package to the heat-not-burn appliance when the target upgrade package is found.

[0140] After receiving the abnormal information reported by the heating non-combustion appliance, the after-sales server extracts the software failure-related content and analyzes it to identify the specific software failure type (such as system crash, version abnormality, configuration error, temperature curve abnormality, overtemperature abnormality caused by temperature curve abnormality, etc.).

[0141] The after-sales server pre-stores multiple versions of upgrade packages. After identifying the fault type, it matches the upgrade package corresponding to the fault type to ensure that subsequent processing is targeted and effective.

[0142] If the match is successful, the after-sales server will push the target upgrade package to the corresponding heating non-combustion appliance in real time through the communication module to complete remote data transmission.

[0143] Accordingly, the heat-not-burn appliance completes remote after-sales service based on the received target upgrade package.

[0144] After the heating non-combustion appliance receives the target upgrade package sent by the after-sales server, it can complete the software upgrade process based on the target upgrade package. If the software upgrade is successful, it means that the remote after-sales service has ended.

[0145] To ensure the reliability of software upgrades, the upgrade content can be assessed based on its importance. If the upgrade involves only non-critical functional optimizations or interface adjustments, the MCU can automatically complete the entire process of receiving, verifying, and writing the upgrade package. If the upgrade involves critical control logic or safety mechanisms, user authorization is required before the upgrade can be executed. In this case, the heat-not-burn appliance can guide the user into upgrade application mode through flashing lights, beeps, or on-screen prompts.

[0146] For example, users can enter "upgrade request mode" by long-pressing a touch button or continuously clicking a mechanical button. Once the user completes authorization, the MCU automatically executes the upgrade process, including integrity verification of the target upgrade package, version compatibility checks, firmware writing, and system reboot initialization, completing the software repair. This process enables safe and reliable software upgrades without the need for manual disassembly of equipment, significantly improving maintenance convenience and user experience, and facilitating efficient response and closed-loop management of after-sales service.

[0147] In this embodiment, considering that software failures can usually be repaired through software upgrades, when a software failure is detected, the after-sales server can identify the failure type based on the software failure information, match the target upgrade package from the pre-stored upgrade packages, and send the target upgrade package to the heat-not-burn appliance; thereby, the heat-not-burn appliance can complete the remote upgrade automatically or after obtaining authorization, thereby realizing intelligent after-sales repair without human intervention.

[0148] In some embodiments, the after-sales system further includes an electronic device capable of communicating with an after-sales server; after searching for a matching target upgrade package from pre-stored upgrade packages based on the software fault type, the system further includes:

[0149] When the after-sales server fails to find the target upgrade package, it sends software failure information to the electronic device.

[0150] Typically, the target upgrade packages matched by the after-sales server correspond to known, frequently occurring software faults. Therefore, the after-sales service process based on this target upgrade package can be automatically executed by the heat-not-burn appliance without manual intervention, thus achieving fully automated software repair. However, for some uncommon or personalized software fault scenarios, if the after-sales server cannot match the corresponding upgrade package in the pre-stored upgrade packages, it can send a software fault message to the electronic device.

[0151] After receiving the fault information, the electronic device generates a customized upgrade package in response to the user's customized operation based on the fault information; and sends the customized upgrade package to the after-sales server.

[0152] After receiving fault information, the electronic device can analyze it and respond to the user's customized actions based on the fault information, thereby generating a customized upgrade package. This customized upgrade package is then sent to the after-sales server. Compared to the target upgrade package, the customized upgrade package here is manually customized. By introducing manually customized software upgrade packages, the after-sales service system can flexibly respond to complex or uncommon faults. When the standard upgrade package cannot meet the needs, the after-sales server can still obtain an adapted customized upgrade package, further improving the targeted and adaptable capabilities of remote after-sales service.

[0153] The after-sales server receives the customized upgrade package and sends the customized upgrade package to the heat-not-burn appliance. Accordingly, the heat-not-burn appliance completes remote after-sales service based on the received customized upgrade package.

[0154] After receiving the customized upgrade package, the after-sales server can forward it to the heat-not-burn appliance. Accordingly, the heat-not-burn appliance can upgrade automatically or after obtaining permission based on the customized upgrade package. The specific upgrade process can be referred to in the previous embodiment and will not be repeated here.

[0155] In this embodiment, the after-sales system introduces an electronic device as an intermediate interactive terminal. When the standard upgrade package is missing or cannot meet the current software fault repair needs, it supports users or service engineers to flexibly generate customized upgrade packages based on actual conditions, thereby enhancing the adaptability and processing capabilities of the after-sales system to software faults, and improving the intelligence level and personalized response efficiency of after-sales service.

[0156] In some embodiments, in addition to software failures, the heat not burn appliance may also have hardware failures.

[0157] For example, assuming the TCR value should be in the range of 2900-3500, if the actual value is the software default T10, the after-sales server can determine that the device has not been calibrated and needs to be recalibrated. For another example, the resistance of the heating element should be between 6.5Ω-7.5Ω (i.e., 6500-7500). If the reading result is a negative number or an abnormal value such as 11100 (1.1Ω), the after-sales server can determine that the heating element has an open circuit, short circuit, or structural abnormality. For these hardware failures, corresponding repair or replacement is required.

[0158] Based on this, after-sales solutions are fed back to heating non-combustion appliances based on fault information, including:

[0159] After obtaining the positioning information from the heat-not-burn appliance, the after-sales server obtains an address list of after-sales points based on the positioning information; and sends the address list to the mobile phone number bound to the heat-not-burn appliance to prompt the user to go to any after-sales point in the address list to repair the heat-not-burn appliance.

[0160] For example, based on the location information of the heat-not-burn appliance, the after-sales server first analyzes the location information and searches the after-sales service point database for nearby service points. For example, by calculating the distance, the after-sales server determines multiple nearby after-sales service points and generates a list of after-sales addresses containing these service points.

[0161] For example, the after-sales service server might find three service locations: "No. X, Street A, District A, City A," "No. Y, Road B, District A, City A," and "No. Z, Street C, District A, City A." The server then sends this address list to the mobile phone number associated with the heat-not-burn appliance, prompting the user to select the nearest service location for repair. This process ensures that users can quickly find a nearby repair location, improving service convenience and response speed.

[0162] In this embodiment, the after-sales server generates an after-sales service point address list based on the positioning information, which can quickly and accurately recommend nearby after-sales service points to users, avoiding users wasting time looking for repair points, thereby improving users' after-sales experience.

[0163] In some embodiments, the address list pushed by the after-sales server to the mobile phone number includes not only the address of the after-sales service point, but also an appointment button and the busy or idle status of each service point. Specifically, the after-sales server not only displays the address of each after-sales service point, but also displays the current service status of the service point (such as "Idle" or "Busy"), as well as an appointment button for the user to click to schedule a maintenance service. The user can select a suitable maintenance time and location based on the availability of the service point to make an appointment. This ensures the timeliness and efficiency of the service, reduces the waiting and travel time of the user, and improves the flexibility and convenience of the service.

[0164] In some embodiments, after determining whether the heat-not-burn appliance is abnormal based on the key operating parameters, the method further includes:

[0165] When the MCU determines that there is no abnormality in the heat-not-burn appliance, it controls the power supply component of the heat-not-burn appliance to supply power to the heating component, so that the heating component heats the aerosol to form a matrix; records the number of puffs corresponding to the heat-not-burn appliance; and before the heat-not-burn appliance is shut down, sends the recorded number of puffs to the after-sales server.

[0166] When it is determined that there is no abnormality in the heating non-combustion device, the MCU can be controlled to control the power supply component to supply power to the heating component, so that the heating component generates heat, and the stored aerosol-forming matrix is heated and atomized for the user to inhale.

[0167] To facilitate the assessment of the remaining life of the heat-not-burn device, the MCU continuously monitors and records the number of puffs taken by the user during the heating process; before the device is shut down, the MCU sends the recorded number of puffs to the after-sales server through the communication module.

[0168] The after-sales server estimates the remaining life of the heat-not-burn appliance by receiving the number of puffs, and sends a prompt message to the heat-not-burn appliance if the remaining life is less than a preset life threshold; the prompt message is used to remind the user to replace the heat-not-burn appliance.

[0169] The after-sales server receives the corresponding puff count for the heat-not-burn device and uses this data to estimate the remaining lifespan of the device. When the calculated remaining lifespan falls below a preset lifespan threshold, the after-sales server can send a notification message to the heat-not-burn device. This notification message serves to alert users that their device is nearing the end of its lifespan and, to ensure safety, recommends replacing the device as soon as possible.

[0170] After receiving the prompt information, the heating non-combustion appliance presents the prompt information through a preset method.

[0171] After receiving this prompt, the heat-not-burn appliance will present it to the user through a pre-set method (such as screen display, sound prompt, vibration feedback, etc.) to ensure that the user is aware of the appliance status in a timely manner and takes appropriate action. This effectively increases the user's attention to the appliance's usage status and helps them make replacement decisions in advance, thereby optimizing the user experience and appliance usage management.

[0172] In this embodiment, based on the heat-not-burn appliance's feedback on the number of puffs, the after-sales server can estimate the remaining lifespan based on the number of puffs and send a reminder to the user when the appliance is nearing the end of its lifespan. This effectively reminds the user to replace the heat-not-burn appliance promptly to avoid malfunctions or a negative experience due to appliance aging. Furthermore, the appliance displays information to the user through various prompts, increasing user awareness of appliance status and simplifying operation, thereby optimizing appliance management and user experience.

[0173] In some embodiments, the after-sales system for heat-not-burn appliances covers the entire process, from problem collection and software and hardware troubleshooting to appliance lifespan management. Through an abnormal reporting mechanism for key operating parameters, intelligent server analysis and response to fault information, and lifespan prediction and prompts based on usage data, the system enables early fault detection, automated handling, and proactive user notifications, significantly improving the efficiency, intelligence, and user experience of after-sales service.

[0174] Figure 4 This is a schematic diagram of the physical structure of a heat-not-burn appliance provided in one embodiment of the present application. Figure 4 As shown, the heating-not-burning appliance 4 of this embodiment includes: at least one processor 40 ( Figure 4 Only one processor is shown, which is usually embedded), a memory 41, a computer program 42 stored in the memory 41 and capable of running on at least one processor 40, and a communication module. When the processor 40 executes the computer program 42, the steps of any of the above-mentioned vehicle navigation broadcasting method embodiments are implemented, such as Figure 1 Steps 110 to 130 are shown. The communication module is used for remote communication with the after-sales server.

[0175] The processor 40 can be a microcontroller unit (MCU), a central processing unit (CPU), a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field programmable gate array (FPGA), etc., which is used to control the coordinated operation of internal components of the control device such as heating plates, sensors, battery management modules, etc.

[0176] The memory 41 can be an internal storage unit such as Flash, EEPROM, or SRAM, or an external storage device such as a plug-in memory card (e.g., TF card, SD card). It is used to store key information including control programs, device firmware, user puff data, device status parameters, etc., and can be used to temporarily store temporary data during the heating process or communication.

[0177] Furthermore, through this hardware structure, heating-not-burning appliances can not only perform conventional heating control and status monitoring, but also realize functions such as intelligent judgment, remote diagnosis, and OTA upgrades, thereby improving user experience and after-sales response efficiency.

[0178] Those skilled in the art can clearly understand that, for the convenience and brevity of description, only the division of the above-mentioned functional units and modules is used as an example for illustration. In actual applications, the above-mentioned functions can be distributed and completed by different functional units and modules as needed, that is, the internal structure of the above-mentioned device can be divided into different functional units or modules to complete all or part of the functions described above. The functional units and modules in the embodiment can be integrated into one processing unit, or each unit can exist physically alone, or two or more units can be integrated into one unit. The above-mentioned integrated unit can be implemented in the form of hardware or in the form of software functional units. In addition, the specific names of the functional units and modules are only for the convenience of distinguishing each other, and are not used to limit the scope of protection of this application. The specific working process of the units and modules in the above-mentioned system can refer to the corresponding process in the aforementioned method embodiment, which will not be repeated here.

[0179] An embodiment of the present application further provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, it can implement the steps in the above-mentioned various method embodiments.

[0180] An embodiment of the present application provides a computer program product. When the computer program product is run on a heat-not-burn appliance, the heat-not-burn appliance can implement the steps in the above-mentioned various method embodiments when executed.

[0181] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the present application implements all or part of the processes in the above-mentioned embodiment method, which can be completed by instructing the relevant hardware through a computer program. The above-mentioned computer program can be stored in a computer-readable storage medium. When the computer program is executed by the processor, it can implement the steps of the above-mentioned various method embodiments. Among them, the above-mentioned computer program includes computer program code, and the above-mentioned computer program code can be in source code form, object code form, executable file or some intermediate form. The above-mentioned computer-readable medium may include at least: any entity or device that can carry the computer program code to the camera / electronic device, a recording medium, a computer memory, a read-only memory (ROM), a random access memory (RAM), an electric carrier signal, a telecommunication signal and a software distribution medium. For example, a USB flash drive, a mobile hard disk, a magnetic disk or an optical disk.

[0182] In the above embodiments, the description of each embodiment has its own focus. For parts that are not described or recorded in detail in a certain embodiment, reference can be made to the relevant description of other embodiments.

[0183] Those skilled in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered beyond the scope of this application.

[0184] In the embodiments provided in the present application, it should be understood that the disclosed devices / network electronic devices and methods can be implemented in other ways. For example, the device / network electronic device embodiments described above are merely schematic. For example, the division of the above modules or units is merely a logical function division. In actual implementation, there may be other division methods, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms.

[0185] The units described above as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed across multiple network units. Some or all of these units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0186] The above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. These modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the various embodiments of the present application, and should all be included in the scope of protection of the present application.

Claims

1. A fault feedback method for a heating-not-burning appliance, characterized in that: The heat-not-burn appliance is provided with a communication module, and the communication module is used to communicate with an after-sales server; The fault feedback method includes: After the heat-without-combustion appliance is turned on, obtaining key operating parameters of the heat-without-combustion appliance; determining whether the heat-not-burn appliance is abnormal based on the key operating parameters; When it is determined that the heating non-combustion appliance is abnormal, an alarm message is generated, and corresponding abnormal information is sent to the after-sales server through the communication module, so that the after-sales server determines and collects fault information of the heating non-combustion appliance based on the abnormal information.

2. The fault feedback method according to claim 1, wherein: The key operating parameters include temperature information of a negative temperature coefficient thermistor in the heat-without-combustion appliance; and determining whether the heat-without-combustion appliance is abnormal based on the key operating parameters includes: When the negative temperature coefficient thermistor is not powered and the NTC temperature exceeds a preset temperature threshold; Alternatively, if the change in NTC temperature does not reach a preset change threshold within a preset time period after the negative temperature coefficient thermistor is powered on, it is determined that the heating without burning appliance is abnormal.

3. The fault feedback method according to claim 2, wherein: The key operating parameter includes a resistance value of a heating component in the heat-without-combustion appliance, and determining whether the heat-without-combustion appliance is abnormal based on the key operating parameter includes: Determining whether the resistance falls within a preset resistance range; When it is determined that the resistance value does not fall within the preset resistance value range, it is determined that the heating without combustion appliance is abnormal.

4. The fault feedback method according to claim 3, wherein: The key operating parameter includes a voltage of a power supply component in the heat-not-burn appliance, and determining whether the heat-not-burn appliance is abnormal based on the key operating parameter includes: Determining whether the voltage of the power supply component is lower than a preset voltage threshold; When it is determined that the voltage of the power supply component is lower than a preset voltage threshold, it is determined that the heating without combustion appliance is abnormal.

5. The fault feedback method according to any one of claims 1 to 4, characterized in that: After determining whether the heating without combustion appliance is abnormal based on the key operating parameters, the method further includes: When it is determined that the heat-without-combustion device is normal, controlling a power supply component of the heat-without-combustion device to supply power to a heating component so that the heating component heats the aerosol-forming substrate; Recording the number of puffs corresponding to the heat-not-burn device; Before the heat-not-burn appliance is shut down, the recorded number of puffs is sent to the after-sales server, so that the after-sales server estimates the remaining life of the heat-not-burn appliance based on the number of puffs.

6. A fault feedback device for a heating-not-burning appliance, characterized in that: The heat-not-burn appliance is provided with a communication module, and the communication module is used to communicate with an after-sales server; The fault feedback device comprises: an acquisition module, configured to acquire key operating parameters of the heat-not-burn appliance after the heat-not-burn appliance is turned on; a self-checking module for determining whether the heat-not-burn appliance is abnormal based on the key operating parameters; The feedback module is used to generate an alarm message when it is determined that the heating non-combustion appliance is abnormal, and send the corresponding abnormal information to the after-sales server through the communication module, so that the after-sales server determines and collects fault information of the heating non-combustion appliance based on the abnormal information.

7. An after-sales system for heat-not-burn appliances, characterized in that: The after-sales system includes a heat-not-burn appliance and an after-sales server, wherein the heat-not-burn appliance is provided with a communication module, and the heat-not-burn appliance communicates with the after-sales server through the communication module; The heat-without-combustion appliance is configured to obtain key operating parameters of the heat-without-combustion appliance after the heat-without-combustion appliance is turned on; determine whether the heat-without-combustion appliance is abnormal based on the key operating parameters; and generate an alarm message when it is determined that the heat-without-combustion appliance is abnormal, and transmit the corresponding abnormality information to the after-sales server via the communication module; The after-sales server is configured to receive the abnormality information; parse the abnormality information to determine and save fault information of the heat-not-burn appliance; and provide the heat-not-burn appliance with an after-sales solution based on the fault information; The heat-not-burn appliance is also used to receive the after-sales solution.

8. The after-sales system according to claim 7, wherein: The fault information includes software fault information, and the providing of an after-sales solution to the heating without combustion appliance based on the fault information includes: The after-sales server determines a software fault type based on the software fault information; searches for a matching target upgrade package from pre-stored upgrade packages based on the software fault type; and, if the target upgrade package is found, sends the target upgrade package to the heat-not-burn appliance; Accordingly, the heating not burning appliance completes remote after-sales service based on the received target upgrade package.

9. The after-sales system according to claim 8, wherein: The after-sales system further includes an electronic device capable of communicating with the after-sales server; after searching for a matching target upgrade package from pre-stored upgrade packages based on the software fault type, further includes: The after-sales server sends the software fault information to the electronic device when the target upgrade package is not found; After receiving the fault information, the electronic device generates a customized upgrade package in response to a user's customization operation based on the fault information; and sends the customized upgrade package to the after-sales server; The after-sales server receives the customized upgrade package and sends the customized upgrade package to the heat-not-burn appliance; Accordingly, the heating not burning appliance completes remote after-sales service based on the received customized upgrade package.

10. The after-sales system according to claim 7, wherein: The fault information includes hardware fault information; and the providing of an after-sales solution to the heating non-combustion appliance based on the fault information includes: After obtaining the positioning information from the heat-not-burn appliance, the after-sales server obtains an address list of after-sales points based on the positioning information; and sends the address list to the mobile phone number bound to the heat-not-burn appliance to prompt the user to go to any after-sales point in the address list to repair the heat-not-burn appliance.

11. The after-sales system according to claim 7, wherein: After determining whether the heating without combustion appliance is abnormal based on the key operating parameters, the method further includes: The heat-not-burn device controls the power supply component of the heat-not-burn device to supply power to the heating component, so that the heating component heats the aerosol to form a matrix, when determining that the heat-not-burn device is not abnormal. The device records the number of puffs corresponding to the heat-not-burn device. Before the heat-not-burn device is turned off, the recorded number of puffs is sent to the after-sales server. The after-sales server estimates the remaining life of the heat-not-burn appliance by receiving the number of puffs, and sends a prompt message to the heat-not-burn appliance if the remaining life is less than a preset life threshold; the prompt message is used to remind the user to replace the heat-not-burn appliance; After receiving the prompt information, the heating without burning appliance presents the prompt information through a preset method.

12. A heat-not-burn device, characterized in that: The method comprises a communication module and a processor, wherein the communication module is used to communicate with an after-sales server; and the processor can execute the steps of the method according to any one of claims 1 to 5.

13. A computer program product, wherein the computer program product stores a computer program, characterized in that: When the computer program is executed by a processor, the control method of the heating non-combustion appliance according to any one of claims 1 to 5 is implemented.

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