Multi-service cooperative processing method and system based on CRM

Abstract

The embodiment of the invention provides a CRM-based multi-service cooperative processing method and a CRM-based multi-service cooperative processing system, which can solve the technical problem of poor multi-service cooperative processing capability in a telecommunication scene. The method comprises the following steps: in response to a confirmation operation for a service option input in a first interface, constructing a first shopping cart general table associated with a first serial number; the service options comprise service items and / or service fusion packets of a plurality of different platforms; in response to a determination operation on the first shopping cart general table, skipping to a second interface; responding to a confirmation operation input in the second interface, and skipping to the third interface; the third interface comprises an order detail page; the order detail page is associated with the first serial number. By associating the first serial number and establishing the shopping cart, different types of services in cross-service categories are subjected to integrated one-key acceptance, a large amount of manpower, material resources and time are saved, the purpose of instant marketing is achieved, and revenue is further expanded. And transaction service information is integrally displayed, so that the order view display capability of government and enterprise customers is improved.

Description

Technical Field

[0001] The present application relates to the field of intelligent operation and maintenance technology, and in particular to a CRM-based multi-business collaborative processing method and system. Background Art

[0002] In telecommunications scenarios, to enhance the customer experience, government and enterprise customers are often offered additional preferential packages for personal market services. This approach aims to further enhance customer loyalty and satisfaction by meeting their personal communication needs outside of work settings. For example, preferential packages can include voice, data, and SMS services available in the personal market, such as home broadband, mobile data plans, and video subscriptions, providing more comprehensive communications solutions for government and enterprise customers and their employees. Personal market service discounts are offered to government and enterprise customers' management, employees, or their family members to meet their communication and entertainment needs outside of work. By offering additional preferential packages for personal market services to government and enterprise customers, operators can better meet their diverse customer needs while enhancing customer loyalty and market competitiveness.

[0003] Currently, existing government and enterprise market services are relatively independent from mass market services, lacking an effective integration mechanism. This prevents government and enterprise services from being handled uniformly at the same acceptance point for both. Specifically, it is difficult for government and enterprise services to simultaneously include personal market services during the processing process, forcing users to handle government and enterprise services and personal market services separately.

[0004] However, handling government and personal market services separately increases the complexity of business processing and user operating costs. Summary of the Invention

[0005] The embodiments of the present application provide a CRM-based multi-service collaborative processing method and system thereof, which can solve the technical problem of poor multi-service collaborative processing capabilities in telecommunications scenarios.

[0006] To achieve the above objectives, the embodiments of the present application adopt the following technical solutions: In the first aspect, an embodiment of the present application provides a multi-business collaborative processing method based on CRM, which includes: in response to a confirmation operation on a business selection item input on a first interface, constructing a first shopping cart master list associated with a first serial number; the business selection item includes business items and / or business fusion packages of multiple different platforms; in response to a confirmation operation on the first shopping cart master list, jumping to a second interface; the second interface includes order information filling items and sub-order information filling items; the second interface is associated with the first serial number; the order information filling items include business type, order time and product name; the sub-order information filling items include single business information corresponding to the product name; in response to a confirmation operation input on the second interface, jumping to a third interface; the third interface includes an order details page; the order details page is associated with the first serial number.

[0007] Based on the above description of the multi-business collaborative processing method based on CRM provided in the embodiment of the present application, it can be seen that the multi-business collaborative processing method based on CRM integrates different categories of business across business categories for one-click acceptance by associating the first serial number and establishing a shopping cart. Users can quickly identify the accepted business by entering the business content displayed in these business areas, which can save a lot of manpower and material time, simplify the customer's work, accurately attract high-value target customers, thereby achieving the purpose of instant marketing and further expanding revenue. For example, the government and enterprise market business and the mass personal market business are quickly integrated and accepted to achieve end-to-end early warning, traceability, and processing of the integrated order, and the flow status of the government and enterprise business activation process can be viewed. In this way, the government and enterprise business subscription and the personal user business subscription are integrated to enhance the government and enterprise customer order view display capability. Order information can be viewed in full at one point, including the integrated display of business processing information.

[0008] In a feasible implementation of the first aspect, the CRM-based multi-business collaborative processing method also includes: in response to a confirmation operation on a business selection item input on the fourth interface, constructing a shopping cart sub-table associated with the first serial number; the business selection item includes business items and / or business fusion packages of multiple different platforms; the first interface and the fourth interface are interfaces of different business systems respectively; based on the first serial number, according to the shopping cart protocol, the shopping cart sub-table is added to the first shopping cart total table to obtain a second shopping cart total table.

[0009] In a feasible implementation of the first aspect, when executing the step of constructing a first shopping cart master list associated with the first serial number in response to the confirmation operation of the business selection item input on the first interface, the CRM-based multi-business collaborative processing method also includes: in the case where the business selection item includes business items of multiple different platforms, initiating a business survey order request in response to the confirmation operation of the business selection item input on the first interface; obtaining a business survey result in response to the business survey order request; and constructing a first shopping cart master list associated with the first serial number based on the business survey result.

[0010] In a feasible implementation of the first aspect, when executing the step of constructing a first shopping cart master list associated with the first serial number in response to the confirmation operation of the business selection item input on the first interface, the CRM-based multi-business collaborative processing method also includes: in a case where the business selection item includes a business fusion package, in response to the confirmation operation of the business selection item input on the first interface, initiating a request for querying the fusion package information; in response to the request for querying the fusion package information, obtaining the fusion package information result; in response to the return operation of the fusion package information result, initiating a request for querying single product specification information; in response to the request for querying single product specification information, obtaining the product specification information result; in response to the return operation of the product specification information result, initiating a fusion business processing request; in response to the fusion business processing request, constructing the first shopping cart master list associated with the first serial number.

[0011] In a feasible implementation of the first aspect, the CRM-based multi-business collaborative processing method also includes: in response to the confirmation operation of the first shopping cart total list, initiating a shopping cart submission request; in response to the shopping cart submission request, obtaining the shopping cart submission result; in response to the return operation of the shopping cart submission result, initiating a fusion package payment request; in response to the completion operation of the fusion package payment request, initiating an order creation request to jump to the second interface.

[0012] In a feasible implementation of the first aspect, the CRM-based multi-business collaborative processing method further includes: generating a contract associated with the first serial number in response to a confirmation operation input on the second interface.

[0013] In a feasible implementation of the first aspect, the individual business information of the sub-order information filling item includes the self-order code, process link name, processor and start time.

[0014] In a feasible implementation of the first aspect, the multiple different platforms include a government and enterprise product section, a personal market main package change section, a corporate broadband zone section and / or a dedicated line business section.

[0015] In the feasible implementation method of the first aspect, order inquiry, sub-order inquiry, partner business operation support system, work order inquiry, order reminder, contract modification and other capabilities are integrated to realize one-stop processing of government-enterprise integration orders.

[0016] In a second aspect, an embodiment of the present application provides a CRM-based multi-business collaborative processing system, which includes: at least one processor; a memory communicatively connected to the at least one processor; wherein the memory stores instructions that can be executed by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the method provided in the first aspect.

[0017] The multi-business collaborative processing system based on CRM executes the method provided in the first aspect, associates the first serial number and establishes a shopping cart, and integrates different categories of business across business categories for one-click acceptance. Users can quickly identify the business to be accepted by entering the business content displayed in these business areas, which can save a lot of manpower, material resources and time, simplify the customer's work, accurately attract high-value target customers, thereby achieving the purpose of instant marketing and further expanding revenue. For example, the government and enterprise market business and the mass personal market business are quickly integrated and accepted, and the integrated orders can be alerted, checked, and processed end-to-end, and the flow status of the government and enterprise business activation process can be viewed. In this way, the government and enterprise business orders and personal user business orders are integrated to enhance the order view display capabilities of government and enterprise customers. Order information can be viewed in full at one point, including the integrated display of business processing information.

[0018] In a third aspect, an embodiment of the present application provides a computer-readable medium having computer program instructions stored thereon, and the computer program instructions can be executed by a processor to implement the method provided in the first aspect.

[0019] The computer program instructions in the computer-readable medium implement the method provided in the first aspect, by associating the first serial number and establishing a shopping cart, to integrate different categories of business across business categories for one-click acceptance. By entering the business content displayed in these business areas, users can quickly identify the accepted business, which can save a lot of manpower, material resources and time, simplify the customer's work, accurately attract high-value target customers, thereby achieving the purpose of instant marketing and further expanding revenue. For example, the government and enterprise market business and the mass personal market business are quickly integrated and accepted, and the integrated orders can be alerted, checked, and processed end-to-end, and the flow status of the government and enterprise business activation process can be viewed. In this way, the government and enterprise business orders and personal user business orders are integrated to improve the order view display capability of government and enterprise customers. Order information can be viewed in full at one click, including the integrated display of business processing information. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] Figure 1 A schematic diagram of the structure of a CRM-based multi-business collaborative processing system provided in an embodiment of the present application; Figure 2A flowchart of a CRM-based multi-service collaborative processing method provided in an embodiment of the present application; Figure 3 A flowchart of a CRM-based multi-service collaborative processing method provided in an embodiment of the present application; Figure 4 A schematic diagram of the interface of a CRM-based multi-business collaborative processing method provided in an embodiment of the present application Figure 1 ; Figure 5 A schematic diagram of the interface of a CRM-based multi-business collaborative processing method provided in an embodiment of the present application Figure 2 ; Figure 6a A schematic diagram of the interface of a CRM-based multi-business collaborative processing method provided in an embodiment of the present application Figure 3 ; Figure 6b A schematic diagram of the interface of a CRM-based multi-business collaborative processing method provided in an embodiment of the present application Figure 4 . DETAILED DESCRIPTION

[0021] The technical solutions in the embodiments of the present invention will be described below in conjunction with the accompanying drawings in the embodiments of the present invention. In the description of the embodiments of the present invention, unless otherwise specified, "multiple" refers to two or more than two. "At least one of the following" or similar expressions refers to any combination of these items, including any combination of single items or plural items. For example, at least one of a, b, or c can represent: a, b, c, ab, ac, bc, or abc, where a, b, and c can be single or multiple.

[0022] In addition, in order to facilitate the clear description of the technical solutions of the embodiments of the present invention, in the embodiments of the present invention, words such as "first" and "second" are used to distinguish between identical or similar items with substantially the same functions and effects. Those skilled in the art will understand that words such as "first" and "second" do not limit the quantity and execution order, and words such as "first" and "second" do not necessarily limit differences. At the same time, in the embodiments of the present invention, words such as "exemplary" or "for example" are used to indicate examples, illustrations or explanations. Any embodiment or design scheme described as "exemplary" or "for example" in the embodiments of the present invention should not be interpreted as being more preferred or advantageous than other embodiments or design schemes. Specifically, the use of words such as "exemplary" or "for example" is intended to present related concepts in a concrete way for easy understanding.

[0023] The principles and features of the present application are described below. The examples given are only used to explain the present application and are not used to limit the scope of the present application.

[0024] Customer Relationship Management (CRM) is a set of technologies and strategies used to manage customer interactions, aiming to improve customer satisfaction, enhance customer loyalty, and drive business growth. CRM systems are a core tool to support this goal and are widely used in industries such as telecommunications, finance, retail, and manufacturing.

[0025] With the continuous development and promotion of the government and enterprise market, business volume has gradually increased. Currently, due to the limitations of the existing system architecture, government and enterprise market services and personal market services have not achieved system-level connectivity. As a result, if government and enterprise customers need to handle personal market services at the same time, they still need to perform additional separate operations, which increases the redundancy and complexity of the processing process.

[0026] The embodiment of the present application provides a CRM-based multi-business collaborative processing method suitable for application scenarios where different types of cross-business categories are integrated and accepted with one click, especially scenarios where government and enterprise market businesses are quickly integrated with mass personal market businesses.

[0027] The embodiment of the present application provides a CRM-based multi-service collaborative processing system, which can execute the CRM-based multi-service collaborative processing method provided in the embodiment of the present application. Figure 1 This is a structural diagram of a CRM-based multi-business collaborative processing system provided in an embodiment of the present application.

[0028] like Figure 1 As shown, the CRM-based multi-business collaborative processing system 001 includes at least one processor 011 and a memory 012 communicatively connected to the at least one processor; wherein the memory 012 stores instructions that can be executed by the at least one processor 011, and the instructions are executed by the at least one processor 011 so that the at least one processor 011 can execute the CRM-based multi-business collaborative processing method provided in an embodiment of the present application.

[0029] like Figure 3 As shown, in some embodiments, the CRM-based multi-business collaborative processing system includes a visualization module, a BOSS activation module, an O domain, a BOSS product module and a BOSS shopping cart.

[0030] Figure 2 This is a flow chart of a multi-business collaborative processing method based on CRM provided in an embodiment of the present application. Figure 2 As shown, in some embodiments, the CRM-based multi-service collaborative processing method includes the following steps: S11 , in response to a confirmation operation of a business selection item input on the first interface, constructing a first shopping cart master list associated with the first serial number.

[0031] like Figure 4 As shown, the service selection items include service items and / or service integration packages of multiple different platforms. In some embodiments, the multiple different platforms include government and enterprise product sections, personal market main package change sections, enterprise broadband special zone sections and / or dedicated line service sections.

[0032] like Figure 3 As shown, in one implementation, when executing step S11, the business selection items include business items of multiple different platforms, and the CRM-based multi-business collaborative processing method further includes: S1111 , in a case where the business selection items include business items of multiple different platforms, in response to a confirmation operation on the business selection items input on the first interface, a business survey request is initiated.

[0033] Exemplarily, the user inputs a confirmation operation on the service selection item on the first interface, thereby initiating a service survey request to the "BOSS activation module".

[0034] S1112, responding to the service survey request, obtaining service survey results.

[0035] For example, in response to the request, the "BOSS activation module" initiates a service survey request to the "O domain" and obtains the service survey results. The "O domain" returns the survey results to the "BOSS activation module." The "BOSS activation module" returns the survey results to the page.

[0036] S1113: Based on the business survey result, construct a first shopping cart master table associated with the first serial number.

[0037] like Figure 3 As shown, in one implementation, when executing step S11, the service selection item includes a service integration package, and the CRM-based multi-service collaborative processing method further includes: S1121: In a case where the service selection items include a service fusion package, in response to a confirmation operation on the service selection items input on the first interface, a request for querying fusion package information is initiated.

[0038] For example, when the user inputs a confirmation operation on the business selection item on the first interface, the "BOSS product module" initiates a request to query the fusion package information.

[0039] S1122, in response to the query request for the fusion package information, obtaining the fusion package information result.

[0040] Exemplarily, the "BOSS product module" returns the fusion package information result to the first interface.

[0041] S1123 , in response to the return operation of the fusion package information result, initiate a request to query the single product specification information.

[0042] For example, a request for querying the specification information of a single product is initiated to the "BOSS product module".

[0043] S1124 , in response to the request for querying single product specification information, obtain product specification information results.

[0044] Exemplarily, the "BOSS product module" returns product specification information to the first interface.

[0045] S1125 , in response to the return operation of the product specification information result, initiate a fusion service processing request.

[0046] For example, a request for integrated business processing is initiated to the "BOSS Shopping Cart".

[0047] S1126 , in response to the fusion service processing request, construct a first shopping cart master list associated with the first serial number.

[0048] Exemplarily, "BOSS Shopping Cart" returns the shopping cart addition result to the first interface.

[0049] S12: In response to a confirmation operation on the first shopping cart list, jump to the second interface.

[0050] like Figure 5 As shown, the second interface includes an order information entry and a sub-order information entry. The second interface is associated with the first serial number. The order information entry includes the business type, order time, and product name. The sub-order information entry includes the individual business information corresponding to the product name.

[0051] The individual business information of the sub-order information filling item includes the sub-order code, process link name, processor and start time.

[0052] In one implementation, when executing step S12, the CRM-based multi-business collaborative processing method further includes: S121, in response to a determination operation on the first shopping cart master list, initiating a shopping cart submission request.

[0053] Exemplarily, the user inputs a confirmation operation on the first shopping cart master list on the first interface, thereby initiating a shopping cart submission request to the "BOSS shopping cart".

[0054] S122, in response to the shopping cart submission request, obtaining a shopping cart submission result.

[0055] Exemplarily, "BOSS Shopping Cart" returns the shopping cart submission result to the first interface.

[0056] S123: In response to the return operation of the shopping cart submission result, a payment request for the fusion package is initiated.

[0057] For example, a fusion package payment request is initiated to the "BOSS payment module", that is, the fusion package is pre-deposited and collected.

[0058] S124 , in response to the completion operation of the fusion package payment request, initiate an order creation request to jump to the second interface.

[0059] For example, the "BOSS payment module" returns the payment result of the fusion package to the first interface. The "BOSS payment module" initiates an order creation request to the "BOSS order module." The "BOSS order module" returns the order creation result to the "BOSS payment module."

[0060] S13, in response to the confirmation operation input on the second interface, jump to the third interface.

[0061] like Figure 6a and Figure 6b As shown, the third interface includes an order details page.

[0062] The order details page is associated with the first serial number.

[0063] In one implementation, after executing step S13, the CRM-based multi-business collaborative processing method further includes: S14, generating a contract associated with the first serial number in response to a confirmation operation input on the second interface.

[0064] The embodiment of the present application integrates different categories of business across business categories for one-click acceptance by associating the first serial number and establishing a shopping cart. Users can quickly identify the accepted business by entering the business content displayed in these business areas, which can save a lot of manpower, material resources and time, simplify the customer's work, accurately attract high-value target customers, thereby achieving the purpose of instant marketing and further expanding revenue. For example, the government and enterprise market business and the mass personal market business are quickly integrated and accepted, and the integrated orders can be early-warned, checked, and processed end-to-end, and the flow status of the government and enterprise business activation process can be viewed. In this way, the government and enterprise business orders and personal user business orders are integrated to enhance the order view display capabilities of government and enterprise customers. All order information can be viewed at one point, including the integrated display of business processing information.

[0065] In some scenarios, services involve different business systems. For example, different business systems include international roaming and settlement systems, business support systems (BSS), network management systems (NMS), data analysis and big data platforms, electronic channel systems, content delivery networks (CDN) and / or Internet of Things (IoT) platforms. In order to facilitate the same customer to complete business processing in different business systems. In some embodiments, the CRM-based multi-business collaborative processing method also includes: S21: In response to a confirmation operation for a business selection item input on the fourth interface, a shopping cart sub-table associated with the first serial number is constructed. The business selection item includes business items and / or business integration packages from multiple different platforms. The first interface and the fourth interface are interfaces for different business systems, respectively.

[0066] S22 , based on the first serial number and in accordance with the shopping cart protocol, adding the shopping cart sub-table to the first shopping cart master table to obtain a second shopping cart master table.

[0067] To achieve end-to-end monitoring, some embodiments integrate capabilities such as order query, sub-order query, and work order query, order reminder, and contract modification within the Partner Business Operation Support System (PBOSS) IoT platform, enabling one-stop processing of government-enterprise integrated orders. This allows for real-time monitoring of the flow of government and enterprise work orders, and helps frontline personnel or managers track service activation status through classification and alerting.

[0068] The above features effectively meet operators' needs for rapid identification of high-value target customers in the government and enterprise market, targeted marketing and promotion of government services, improving processing efficiency and reducing labor and maintenance costs. For example, a menu-based display of cross-category government and personal services enables comprehensive, one-stop processing and single-screen acceptance, improving service processing efficiency. Another example is the menu-based display, which allows for rapid processing of personal and government services, enabling real-time marketing and revenue growth. Another example is the 1+N+N acceptance model for government and enterprise services and personal services, further streamlining cross-service integration. Finally, integrated service order tracking is implemented end-to-end, enabling timely identification of order delays caused by various factors and visualizing the work order environment. In "1+N+N," 1 represents a fixed product, N represents a required product, and N represents an optional product.

[0069] Based on the same application concept, an embodiment of the present application also provides a CRM-based multi-business collaborative processing system. The method corresponding to the CRM-based multi-business collaborative processing system can be the CRM-based multi-business collaborative processing method in the aforementioned embodiment, and its principle of solving the problem is similar to that of the method. The CRM-based multi-business collaborative processing system provided in the embodiment of the present application includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions that can be executed by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the methods and / or technical solutions of the aforementioned multiple embodiments of the present application.

[0070] Another embodiment of the present application further provides a computer-readable storage medium having computer program instructions stored thereon, which can be executed by a processor to implement the methods and / or technical solutions of any one or more embodiments of the present application.

[0071] Specifically, the present embodiment can adopt any combination of one or more computer-readable media. The computer-readable medium can be a computer-readable signal medium or a computer-readable storage medium. The computer-readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or component, or any combination thereof. More specific examples (non-exhaustive list) of computer-readable storage media include: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination thereof. In this document, a computer-readable storage medium can be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device.

[0072] A computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, which carries computer-readable program code. This propagated data signal may take a variety of forms, including, but not limited to, electromagnetic signals, optical signals, or any suitable combination thereof. A computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium that can transmit, propagate, or transport a program for use by or in conjunction with an instruction execution system, apparatus, or device.

[0073] Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

[0074] Computer program code for performing the operations of the present application can be written in one or more programming languages, or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code can be executed entirely on the user's computer, partially on the user's computer, as a stand-alone software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer can be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0075] The flow chart or block diagram in the accompanying drawings illustrate the possible architecture, functions and operations of the equipment, methods and computer program products according to various embodiments of the present application. In this regard, each box in the flow chart or block diagram can represent a module, program segment or a part of code, and the module, program segment or a part of code include one or more executable instructions for realizing the logical function of the specification. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a sequence different from that marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram and / or flow chart, and the combination of the boxes in the block diagram and / or flow chart can be implemented with a dedicated system for hardware that performs the function or operation of the specification, or can be implemented with a combination of dedicated hardware and computer instructions.

[0076] Those skilled in the art will clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

[0077] In the several embodiments provided in this application, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the units is only a logical function division. There may be other division methods in actual implementation. For example, multiple units or page components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or units, which can be electrical, mechanical or other forms.

[0078] The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed across multiple network units. Some or all of these units may be selected to achieve the purpose of this embodiment according to actual needs.

[0079] In addition, the functional units in the various embodiments of the present application may be integrated into a single processing unit, or each unit may exist physically separately, or two or more units may be integrated into a single unit. The aforementioned integrated units may be implemented in the form of hardware or in the form of hardware plus software functional units.

[0080] The above-mentioned integrated unit implemented in the form of a software functional unit can be stored in a computer-readable storage medium. The above-mentioned software functional unit is stored in a storage medium and includes a number of instructions for causing a computer device (which can be a personal computer, server, or network device, etc.) or a processor to execute some steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, and other media that can store program code.

[0081] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.

[0082] Furthermore, it is clear that the word "comprising" does not exclude other units or steps, and the singular does not exclude the plural. Multiple units or devices recited in a device claim may also be implemented by a single unit or device through software or hardware. Terms such as "first" and "second" are used to indicate names and do not imply any particular order.

Claims

1. A multi-business collaborative processing method based on CRM, characterized in that: include: In response to a confirmation operation of a business selection item input on the first interface, constructing a first shopping cart master list associated with the first serial number; The service selection items include service items and / or service integration packages of multiple different platforms; In response to a confirmation operation on the first shopping cart master list, jumping to a second interface; the second interface includes an order information entry field and a sub-order information entry field; the second interface is associated with the first serial number; the order information entry field includes a business type, order time, and product name; the sub-order information entry field includes individual business information corresponding to the product name; In response to a confirmation operation input on the second interface, jump to the third interface; the third interface includes an order details page; the order details page is associated with the first serial number.

2. The CRM-based multi-business collaborative processing method according to claim 1, characterized in that: The CRM-based multi-service collaborative processing method further includes: In response to a confirmation operation of a business selection item input on a fourth interface, a shopping cart sub-table associated with the first serial number is constructed; the business selection item includes business items and / or business integration packages of multiple different platforms; the first interface and the fourth interface are interfaces of different business systems respectively; Based on the first serial number and in accordance with the shopping cart protocol, the shopping cart sub-table is added to the first shopping cart master table to obtain a second shopping cart master table.

3. The CRM-based multi-service collaborative processing method according to claim 1 or 2, characterized in that: When executing the step of constructing a first shopping cart master list associated with the first serial number in response to the confirmation operation of the business selection item input on the first interface, the CRM-based multi-business collaborative processing method further includes: In the case where the business selection items include business items of multiple different platforms, in response to a confirmation operation of the business selection items input on the first interface, initiating a business survey request; Responding to the business survey request, obtaining a business survey result; Based on the business survey result, a first shopping cart master list associated with the first serial number is constructed.

4. The CRM-based multi-service collaborative processing method according to claim 1 or 2, characterized in that: When executing the step of constructing a first shopping cart master list associated with the first serial number in response to the confirmation operation of the business selection item input on the first interface, the CRM-based multi-business collaborative processing method further includes: In a case where the service selection items include a service fusion package, in response to a confirmation operation of the service selection items input on the first interface, initiating a request for querying the fusion package information; In response to the query fusion package information request, obtaining a fusion package information result; In response to the return operation of the fusion package information result, initiating a request for querying single product specification information; In response to the request for querying single product specification information, obtaining product specification information results; In response to the return operation of the product specification information result, initiating a fusion service processing request; In response to the fusion service processing request, construct the first shopping cart master table associated with the first serial number.

5. The CRM-based multi-business collaborative processing method according to claim 4, characterized in that: The CRM-based multi-service collaborative processing method further includes: In response to a determination operation on the first shopping cart master list, initiating a shopping cart submission request; In response to the shopping cart submission request, obtaining a shopping cart submission result; In response to a return operation of the shopping cart submission result, initiating a fusion package payment request; In response to the completion operation of the fusion package payment request, an order creation request is initiated to jump to the second interface.

6. The CRM-based multi-service collaborative processing method according to claim 1 or 2, characterized in that: The CRM-based multi-service collaborative processing method further includes: In response to a confirmation operation input on the second interface, a contract associated with the first serial number is generated.

7. The CRM-based multi-service collaborative processing method according to claim 1 or 2, characterized in that: The single business information of the sub-order information filling item includes the self-order code, process link name, processor and start time.

8. The CRM-based multi-service collaborative processing method according to claim 1 or 2, characterized in that: The multiple different platforms include a government and enterprise product section, a personal market main package change section, a corporate broadband zone section and / or a dedicated line business section.

9. A multi-business collaborative processing system based on CRM, characterized in that: include: at least one processor; a memory communicatively coupled to the at least one processor; The memory stores instructions that can be executed by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to perform the method according to any one of claims 1 to 8.

10. A computer-readable medium having computer program instructions stored thereon, wherein the computer program instructions can be executed by a processor to implement the method according to any one of claims 1 to 8.

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