Product performance warning abnormal work order handling method

Abstract

This invention provides a method for handling abnormal work orders for product performance warnings, involving data processing technology. The server determines the first stage corresponding to the product and the first role corresponding to each first stage. The first stage and first role are structured to obtain a first structure tree. Based on all nodes in the first structure tree, raw display data for the display and feedback ends is generated. The target node corresponding to the first structure tree is identified and determined in real time for the service product. The first structure tree is decomposed to obtain a second structure tree, which is then displayed in association on the display and feedback ends. Based on the feedback end receiving abnormal work orders and locating the corresponding nodes, a third structure tree is obtained. Product performance warning data is generated based on a knowledge graph. This method can construct a real-time updated service structure tree, enabling automatic matching of user feedback with specific stages and roles, automatic generation of performance warning data, and improved efficiency in handling service product anomalies.

Description

TECHNICAL FIELD

[0001] The present application relates to data processing technology, in particular to a product performance early warning exception work order processing method. BACKGROUND

[0002] In the execution process of large-scale power marketing products, the coordinated management of links and roles directly affects service performance. For example, a new type of power load management service usually includes demand response invitation, peak shaving execution, effect monitoring and evaluation subsidy issuance, and other links, each of which needs to match specific roles, such as marketing managers, field engineers, data analysts, financial personnel, etc. The presence of these roles, service professionalism and link execution progress are closely related.

[0003] However, the traditional power marketing service management method relies on manual recording of link progress and role configuration, and cannot dynamically reflect the real-time execution state. When service exceptions occur, such as "user load pressure drop not meeting standards", "monitoring data upload delay", etc., user feedback is scattered in different business systems or paper work orders, and lacks direct association with specific service links and execution roles, thus requiring manual backtracking and matching, resulting in low efficiency of exception positioning.

[0004] Therefore, how to build a real-time updated service structure tree, realize automatic matching of user feedback and specific links and roles, automatically generate performance early warning data, and improve the efficiency of service product exception handling, has become a problem to be solved. SUMMARY

[0005] The present application provides a product performance early warning exception work order processing method, which can build a real-time updated service structure tree, realize automatic matching of user feedback and specific links and roles, automatically generate performance early warning data, and improve the efficiency of service product exception handling.

[0006] In a first aspect of the present application, a product performance early warning exception work order processing method is provided, comprising:

[0007] The server determines the first link corresponding to the product and the first role corresponding to each first link, and structurally processes the first link and the first role to obtain a first structure tree;

[0008] Based on all nodes in the first structure tree, original display data of the display end and the feedback end are generated;

[0009] The target node corresponding to the first structure tree is identified and determined in real time for the service product, and the second structure tree is obtained by decomposing and processing the first structure tree, and the second structure tree is associated and displayed on the display end and the feedback end;

[0010] Based on the feedback end receiving the exception work order and positioning to the corresponding node, a third structure tree is obtained, and the performance early warning data of the product is generated based on the knowledge graph.

[0011] Optionally, in a possible implementation manner of the first aspect, the determining the first link corresponding to the product and the first role corresponding to each first link comprises: structurally processing the first link and the first role to obtain a first structure tree.

[0012] The server extracts, in sequence, product paths in the formatted product after receiving the formatted product configured by the configuration end, the product paths comprising a plurality of service nodes.

[0013] Each service node is extracted as a first link, and all preset roles of each service node are extracted as first roles.

[0014] Optionally, in a possible implementation manner of the first aspect, the determining the first link corresponding to the product and the first role corresponding to each first link comprises: structurally processing the first link and the first role to obtain a first structure tree.

[0015] The server extracts, in sequence, product paths in the formatted product after receiving the formatted product configured by the configuration end, the product paths comprising a plurality of service nodes.

[0016] Each service node is extracted as a first link, and all preset roles of each service node are extracted as first roles.

[0017] Optionally, in a possible implementation manner of the first aspect, the determining the first link corresponding to the product and the first role corresponding to each first link comprises: structurally processing the first link and the first role to obtain a first structure tree.

[0018] The first identification information is obtained by real-time identification of the service product based on a preset response device, and the first identification information has a label corresponding to each first link.

[0019] A sub-node corresponding to the first link in the first structure tree of the product is determined according to the first identification information, and the sub-node is taken as a target node.

[0020] A second structure tree is obtained based on the target node determining a corresponding associated node, and the second structure tree is associated and displayed on the display end and the feedback end.

[0021] Optionally, in a possible implementation manner of the first aspect, the determining the first link corresponding to the product and the first role corresponding to each first link comprises: structurally processing the first link and the first role to obtain a first structure tree.

[0022] All grandchild nodes connected to the target node are extracted as target grandchild nodes.

[0023] If it is judged that the target grandchild node has employee authentication, it is retained, and if it is judged that the target grandchild node does not have employee authentication, it is deleted to obtain a second structure tree;

[0024] After dynamic adjustment of the retained second structure tree according to a role differentiation strategy of a service product, dynamic display information is generated for associated display of a display end and a feedback end.

[0025] Optionally, in a possible implementation manner of the first aspect, after dynamic adjustment of the retained second structure tree according to a role differentiation strategy of a service product, dynamic display information is generated for associated display of a display end and a feedback end, including:

[0026] According to a role differentiation strategy corresponding to the second structure tree, a corresponding acquisition device is called to obtain a preset role area corresponding to each acquisition device in an acquisition field of view;

[0027] A preset role area corresponding to a grandchild node retained by the second structure tree is determined as a first role area, and a preset role area corresponding to a grandchild node deleted by the second structure tree is determined as a second role area;

[0028] Based on the first role area and the second role area, dynamic display information is generated for associated display of a display end and a feedback end.

[0029] Optionally, in a possible implementation manner of the first aspect, based on the first role area and the second role area, dynamic display information is generated for associated display of a display end and a feedback end, including:

[0030] The corresponding first role area and second role area are displayed on the display end;

[0031] The corresponding first role area and second role area are merged to obtain a merged area, and the first role area and the merged area are displayed on the feedback end.

[0032] Optionally, in a possible implementation manner of the first aspect, based on the feedback end receiving an abnormal work order and positioning to a corresponding node to obtain a third structure tree, product performance early warning data is generated based on a knowledge graph, including:

[0033] After the feedback end identifies the activity code of the display end, a feedback structure tree is determined to be generated for a completed first link and a first link being performed;

[0034] If it is judged that the feedback structure tree has a merged area, corresponding nodes are merged to obtain a merged node, and a third structure tree is generated;

[0035] Based on the third structure tree, feedback information is collected and input to a preconfigured knowledge graph to generate performance early warning data.

[0036] Optionally, in a possible implementation manner of the first aspect, the collecting the feedback information input into the preconfigured knowledge graph based on the third structure tree to generate the performance early warning data comprises:

[0037] The node processing of the third structure tree establishes a corresponding feedback slot, and the feedback information is obtained based on the feedback slot;

[0038] The feedback graph is obtained by dynamically adjusting the knowledge graph based on the role allocation in the third structure tree, and the performance early warning data is obtained by inputting the feedback information into the feedback graph.

[0039] Optionally, in a possible implementation manner of the first aspect, the obtaining the feedback graph by dynamically adjusting the knowledge graph based on the role allocation in the third structure tree comprises:

[0040] If it is judged that there is a merging area in the third structure tree, the first entity node corresponding to the second role of the merging area is extracted;

[0041] The first relationship node or other second entity node corresponding to the first entity node is determined, and the information of the first relationship node and the other second entity node is adjusted, and each second role has a preset adjustment mode when corresponding first relationship node and other second entity node of the merging area.

[0042] Optionally, in a possible implementation manner of the first aspect, the obtaining the performance early warning data by inputting the feedback information into the feedback graph comprises:

[0043] The information positioning first entity node and / or first relationship node corresponding to the feedback information is extracted, and the other second entity node and / or second relationship node corresponding to the feedback information is determined to generate processing data.

[0044] The second aspect of the application provides a storage medium, wherein the storage medium stores a computer program, and the computer program is executed by a processor to implement the method of the first aspect and various possible designs of the first aspect.

[0045] The application has the following beneficial effects:

[0046] 1、The application can construct a real-time updated service structure tree, realize automatic matching of user feedback and specific links and roles, automatically generate efficiency warning data, and improve the efficiency of abnormal handling of service products. First, the application can realize precise modeling and visual display of service product links and roles by constructing a multi-dimensional structure tree. In the application, the service product is taken as the parent node, the first link in the activity is taken as the corresponding child node, and the corresponding role of each first link is taken as the grandchild node to form a first structure tree. Based on the original display data generated by the structure tree, the role position is marked with a virtual element on the display end, and the link process is synchronously displayed on the feedback end, so that users and management personnel can intuitively master the service architecture and improve the corresponding relationship between links and roles through hierarchical management.

[0047] 2、The application can identify the activity links in real time and display differentiated information. In the application, the current service link is identified in real time by responding to the device, a second structure tree is dynamically generated, and differentiated display is realized. That is, the target node of the corresponding link and the authentication role are extracted according to the identified activity link to form a second structure tree containing the actual role. The first role area and the second role area are displayed on the display end, which facilitates management personnel to quickly find the manpower gap. The two areas are merged into a merged area for overall display on the feedback end, so as to balance the user experience and management needs.

[0048] 3、The application can realize rapid processing and root cause analysis of abnormal work orders through the fusion of the third structure tree and the knowledge graph. In the application, the user submits feedback information on the feedback end, the server can automatically associate the feedback information to the node corresponding to the third structure tree, and call the corresponding knowledge graph to generate corresponding efficiency warning information, thereby improving the generation efficiency of the efficiency warning information. BRIEF DESCRIPTION OF DRAWINGS

[0049] Figure 1 A flowchart of a product efficiency warning abnormal work order processing method provided by the application;

[0050] Figure 2 A structure diagram of a first structure tree provided by the application. DETAILED DESCRIPTION

[0051] The technical solutions of the application will be described in detail below with specific examples. The following specific examples can be combined with each other, and the same or similar concepts or processes may not be described in detail in some examples.

[0052] As shown in the flowchart of the product efficiency warning abnormal work order processing method provided by the application, the product efficiency warning abnormal work order processing method comprises: Figure 1

[0053] ​S1, the server determines the first link corresponding to the product and the first role corresponding to each first link, and obtains a first structure tree by structuring the first link and the first role.

[0054] It should be noted that, in order to clearly show the links and service personnel ratio of the large-scale power marketing service carried out, so that the server can obtain the corresponding service links and the first role designed for each link according to the service product, such as marketing manager of demand response invitation link, on-site engineer of peak shaving execution link and data analyst of effect monitoring link, etc., then, the first link and the first role are structured and integrated according to a certain hierarchical relationship, and finally a first structure tree is formed, so as to clearly present the link and role architecture of the service product.

[0055] Among them, the product is a user contract, such as a new type of power load management service, the first link is a service link corresponding to the service product, such as demand response invitation link, peak shaving execution link, effect monitoring and evaluation link, etc., the first role is a service personnel needed in the first link, such as marketing manager of demand response invitation link, on-site engineer of peak shaving execution link and data analyst of effect monitoring and evaluation link, etc., and the first structure tree is a structure tree for structuring the first link and the corresponding first role.

[0056] In some embodiments, the specific implementation steps of step S1 (determining the first link corresponding to the product and the first role corresponding to each first link, and structuring the first link and the first role to obtain a first structure tree) include:

[0057] S11, the server extracts the product path in the formatted product in sequence after receiving the formatted product configured by the configuration end, and the product path includes a plurality of service nodes.

[0058] It can be understood that when the server receives the formatted service product (i.e. explicitly planned) configured by the configuration end in advance, it will extract the product path from the formatted product in sequence, and the product path refers to a series of continuous service nodes included in the service product, such as demand response invitation, peak shaving execution, effect monitoring, which together constitute the flow context of the entire service product.

[0059] Among them, the configuration end is the information terminal of the personnel who plans the links of the product, the formatted product is the standard explicitly specified service scheme, the product path is a series of continuous service nodes included in the service product in the order of execution, and the service node is a service link in the product service, such as demand response invitation, peak shaving execution, etc.

[0060] S12, extract each service node as a first link, and extract all preset roles of each service node as a first role.

[0061] It can be understood that after extracting the plurality of service nodes in the product path, each service node is individually taken as a first link, for example, the demand response invitation node corresponds to the first link of demand response invitation, and the peak shaving execution node corresponds to the first link of peak shaving execution. At the same time, all roles contained in the pre-setting of each service node are extracted, and these roles are taken as the first role corresponding to the first link. For example, the marketing manager preset for the demand response invitation link is the first role of the link, and the on-site engineer preset for the peak shaving execution link is the first role of the link.

[0062] Through the above implementation, the present application can obtain all first links corresponding to the product and the first role corresponding to the first link, so as to subsequently match and associate the corresponding first role with the first link, thereby performing structured display, facilitating intuitive display of personnel and links.

[0063] In some embodiments, the specific implementation steps of step S1 (obtaining the first structure tree through structured processing of the first link and the first role) include:

[0064] S13, constructing a first structure tree corresponding to the product, the first link, and the first role.

[0065] It can be understood that when constructing the first structure tree, the entire service product is taken as the parent node, i.e., the total service node, each first link determined previously is taken as the child node under the parent node, and the first role corresponding to each first link is taken as the grandchild node under the child node of the link. Through such hierarchical construction, a first structure tree containing the parent node, the child node, and the grandchild node is formed.

[0066] For example, as shown in Figure 2 , the total service product (parent node) has demand response invitation, peak shaving execution, and effect monitoring as child nodes (first links), the demand response invitation child node has a marketing manager grandchild node (first role), and the peak shaving execution child node has an on-site engineer grandchild node.

[0067] S2, generating original display data of the display end and the feedback end based on all nodes in the first structure tree.

[0068] It can be understood that the display end is a terminal for displaying data, which can be a screen, that is, the original display data is presented through a live TV or screen, for displaying the current service product, corresponding services and related roles, and the feedback end is an information terminal corresponding to the user, so as to enable the user to view the original data and clearly understand the specific situation of the current service.

[0069] The original display data is display data allocated to each link and role corresponding to the product.

[0070] In some embodiments, the specific implementation steps of step S2 (generating original display data of the display end and the feedback end based on all nodes in the first structure tree) include:

[0071] S21, generating a display interface corresponding to each service node and a virtual element corresponding to the first role.

[0072] It can be understood that for each service node, that is, each first link in the first structure tree, such as demand response invitation, peak shaving execution, effect monitoring, etc., a display interface corresponding to the first link is generated, for example, the display interface of the peak shaving execution link includes scene elements such as power grid load curve, and the display interface of the effect monitoring link includes scene elements such as user power consumption data chart, and a corresponding virtual element is generated for each first role (such as marketing manager, field engineer, data analyst, etc.) corresponding to each first link. These virtual elements are used to identify the existence and identity of different roles in the display interface. The display interface is a display scene interface of the service link corresponding to the service node, and the virtual element is a display element corresponding to the first role, which can be pre-set.

[0073] S22, placing the corresponding virtual element at the relative position of the display interface based on the attribute of the first link to obtain the original display data.

[0074] It can be understood that according to the attribute of the first link (such as the load monitoring attribute of the peak shaving execution link and the data analysis attribute of the effect monitoring link), the virtual element of the first role corresponding to the link is placed at the relative position of the display interface, thereby forming the original display data.

[0075] For example, in the peak shaving execution link, the virtual element of the field engineer is placed beside the user monitoring point on the real-time load curve of the display interface, and in the effect monitoring link, the virtual element of the data analyst is placed in the core index area of the data analysis dashboard. These original display data are simultaneously sent to the display end and the feedback end for display.

[0076] S3, real-time identification and determination of the target node corresponding to the first structure tree of the service product, decomposition and processing of the first structure tree to obtain the second structure tree for associated display on the display end and the feedback end.

[0077] It should be noted that, due to the difference between the number of personnel required for power grid operation and the actual number of personnel involved, such as if the current power grid operation requires 5 people, but only 4 people are actually on duty, personnel need to be adjusted, the same personnel may temporarily assume multiple roles in order to smoothly complete the process, so that the power grid regulation may not be timely, in order to facilitate subsequent accurate determination of the reason for the abnormal data in the power grid operation, so as to obtain the allocation of the personnel corresponding to the current link in real time, determine the target node of the current link, in order to decompose the first structure tree, so as to clearly show the current link.

[0078] It can be understood that the real-time development of the service product is identified, the target node corresponding to the current link in the first structure tree is determined, and then the first structure tree is decomposed to obtain a second structure tree containing only the current relevant link and role, and the second structure tree is associated and displayed on the display end and the feedback end, so that the user can clearly understand the current service link and the corresponding role, in order to make targeted feedback.

[0079] In some embodiments, the specific implementation steps of step S3 (real-time identification of the service product to determine the target node corresponding to the first structure tree, and the second structure tree obtained by decomposing the first structure tree is associated and displayed on the display end and the feedback end) include:

[0080] S31, based on the preset response device, the first identification information is obtained by real-time identification of the service product, and the first identification information has a label corresponding to each first link.

[0081] It can be understood that based on the preset response device, such as a camera, an interactive screen, a key device, etc., the service product is identified in real time, that is, the camera can identify the current link by capturing the on-site behavior (such as human action, etc.), if there is no camera, the current on-site engineer can also manually select the service link by starting the execution program on the master control screen through the key device, and the key device indicator light state changes, such as pressing 1 corresponding to the first link, pressing 2 corresponding to the second link, through these ways to get the first identification information, which has a label corresponding to each first link, such as demand response invitation, peak shaving execution, etc., for identifying the specific link currently.

[0082] Among them, the response device is a device for identifying response information, such as a camera, etc., the first identification information is the activity link information identified by the response device, which contains the corresponding service link label.

[0083] S32, according to the first identification information, the subnode corresponding to the first link in the first structure tree of the product is determined as the target node.

[0084] It can be understood that according to the label corresponding to the first link contained in the first identification information, if it is identified that the current is the peak clipping execution link, the first link subnode (i.e. the peak clipping execution subnode) corresponding to the label in the first structure tree of the product is found, and the subnode is determined as the target node, so as to clearly indicate that the service link being performed at present.

[0085] The target node is a subnode corresponding to the first link corresponding to the first identification information in the first structure tree.

[0086] S33, based on the target node, the corresponding associated node is determined to obtain a second structure tree, and the display end and the feedback end are associated.

[0087] It can be understood that based on the determined target node, all grandchild nodes (i.e. the first role corresponding to the link, such as the on-site engineer corresponding to the peak clipping execution) connected to the node are extracted as associated nodes, the associated nodes are processed (such as retaining the role node with employee authentication and deleting the role node without employee authentication), a second structure tree is obtained, and then the second structure tree is associated and displayed on the display end and the feedback end, so that the actual role configuration of the current link can be seen by the on-site management personnel and the user. The associated node is a node associated with the target node, and the second structure tree is a structure tree decomposed from the first structure tree.

[0088] In some embodiments, the specific implementation steps of step S33 (determining the corresponding associated node based on the target node to obtain a second structure tree, and associating and displaying the display end and the feedback end) include:

[0089] S331, all grandchild nodes connected to the target node are extracted as target grandchild nodes.

[0090] It can be understood that the target grandchild node is all the grandchild nodes connected to the target node.

[0091] Through the above implementation, the target grandchild node can be obtained, so that the corresponding node can be decomposed from the first structure tree for intuitive display.

[0092] S332, if it is judged that the target grandchild node has employee authentication, it is retained, and if it is judged that the target grandchild node does not have employee authentication, it is deleted to obtain a second structure tree.

[0093] It can be understood that, for the extracted target grandchild node (i.e. the preset role of the current link), the authentication information of the employee end is judged, if an employee authentication is obtained for a certain target grandchild node (i.e. an actual employee assumes the role and completes the authentication), the node is retained, if an employee authentication is not obtained for a certain target grandchild node (i.e. no actual employee assumes the role), the node is deleted, and after the retention and deletion processing, a second structure tree containing only the actual participating roles of the current link is formed.

[0094] For example, the peak shaving execution link of the new power load management service is preset with 3 roles, and only 2 roles complete authentication, so the 2 nodes are retained, and the 1 node without authentication is deleted, and the second structure tree of the link is obtained.

[0095] S333, based on the retained second structure tree, the dynamic adjustment is performed according to the role differentiation strategy of the service product, and the dynamic display information is generated for the associated display of the display end and the feedback end.

[0096] It can be understood that, based on the retained second structure tree (i.e. the role node actually participating in the current link), the dynamic adjustment is performed according to the role differentiation strategy of the service product (such as different roles corresponding to different service areas, responsibility ranges), such as adjusting the service area division corresponding to the role according to the actual number and distribution of the role, and generating the dynamic display information after the adjustment, and synchronously displaying the dynamic display information on the display end and the feedback end, so that the management personnel and the user can know the actual service role configuration of the current link in real time.

[0097] In some embodiments, the specific implementation steps of step S333 (after the retained second structure tree is dynamically adjusted according to the role differentiation strategy of the service product, the dynamic display information is generated for the associated display of the display end and the feedback end) include:

[0098] S3331, according to the role differentiation strategy corresponding to the second structure tree, a corresponding acquisition device is called to obtain a preset role area corresponding to each acquisition device in the acquisition field of view.

[0099] It can be understood that, according to the role differentiation strategy corresponding to the second structure tree, such as the on-site engineer of the peak shaving execution link corresponding to the user side main control room area, the central monitoring console corresponding to the remote monitoring engineer, the corresponding acquisition device such as the camera is called, and through these acquisition devices, the preset role exclusive area (i.e. the fixed service area where different roles should be in) in the field of view range is obtained, for example, the on-site engineer of the power grid dispatching center area, the operation area of the user side equipment, the remote monitoring engineer, etc. The acquisition device is a device for acquiring on-site image information, such as a camera, the acquisition field of view is the field of view range that can be shot by the acquisition device, and the preset role area is a pre-set role allocation area.

[0100] S3332, determine the preset role area corresponding to the retained grandchild node of the second structure tree as the first role area, and determine the preset role area corresponding to the deleted grandchild node of the second structure tree as the second role area.

[0101] It can be understood that in the second structure tree, the retained grandchild node, i.e. the preset role area corresponding to the role actually assumed by the employee, is determined as the first role area, such as the main control room of the A user with an actual on-site engineer, and the deleted grandchild node, i.e. the preset role area corresponding to the preset role without an employee, is determined as the second role area, such as the power grid dispatching center monitoring console without a remote monitoring engineer.

[0102] For example, the peak shaving execution link presets an on-site engineer (A key user site) and a remote support engineer (background monitoring center), and if only the on-site engineer completes the certification, the A key user site is the first role area and the background monitoring center is the second role area.

[0103] S3333, generating dynamic display information based on the first role area and the second role area to display and feedback end.

[0104] In some embodiments, the specific implementation steps of step S3333 (generating dynamic display information based on the first role area and the second role area to display and feedback end) include:

[0105] S33331, display the corresponding first role area and second role area on the display end.

[0106] It can be understood that the first role area (actual role area) and the second role area (preset role area without role) are displayed on the display end (for the background management personnel to view) to enable the management personnel to clearly understand which preset role area has an actual employee on duty and which area has a role vacancy in the current link, such as the A user site having an engineer and the B user site having an engineer vacancy.

[0107] S33332, merge the corresponding first role area and second role area to obtain a merged area, and display the first role area and the merged area on the feedback end.

[0108] It can be understood that the first role area (actual role area) and the second role area (preset role area without role) are merged into a merged area, and the first role area (actual service area) and the merged area (integrated area) are displayed on the feedback end (for the user to view) to improve the service experience of the corresponding personnel on the feedback end.

[0109] The merged area is the total area after the first role area and the second role area are merged.

[0110] S4, receiving the abnormal work order based on the feedback end and positioning to the corresponding node to obtain a third structure tree, and generating performance warning data of the product based on the knowledge graph.

[0111] It can be understood that after receiving the abnormal work order submitted by the receiving user on the feedback end, the work order is positioned to the corresponding node (such as a specific role or link itself) in the second structure tree to form a third structure tree, and then the feedback information in the third structure tree is analyzed in combination with the pre-configured knowledge graph (containing the association relationship between service problems and possible reasons), and finally the performance warning data (such as insufficient personnel leading to delayed response, and the need to strengthen engineer skill training) of the product is generated.

[0112] For example, the user complains that the service peak shaving execution load reduction does not meet the standard in the power load management link, so that the server can be positioned to the node of the link to form a third structure tree, and it is analyzed that the operation of the on-site engineer is not skilled in combination with the knowledge graph, and then the warning data of “the need to strengthen operation skill training” is generated.

[0113] Among them, the abnormal work order is an abnormal form of service evaluation, which can be a user-selected service evaluation, the third structure tree is a structure tree after the abnormal work order is associated and positioned to the corresponding node, the knowledge graph is a pre-set information graph corresponding to the abnormal work order, and the performance warning data is information data for warning and prompting the performance.

[0114] Through the above implementation, the application can generate performance warning data corresponding to the product, so as to specifically strengthen the corresponding service quality and improve the service experience of the user.

[0115] In some embodiments, the specific implementation steps of step S4 (the third structure tree is obtained by positioning the abnormal work order received by the feedback end to the corresponding node, and the performance warning data of the product is generated based on the knowledge graph) include:

[0116] S41, the feedback end identifies the activity code displayed on the display end, and determines to generate a feedback structure tree for the completed and ongoing first link.

[0117] It can be understood that the feedback end identifies the service product currently participating by identifying the on-site screen display, and the server can determine the completed first link (such as the completed power load management service “demand response invitation” link) and the ongoing first link (such as the current peak shaving execution link) in the product according to the service code information, and generate a feedback structure tree according to these links and their corresponding roles, which is used to clearly define the specific link range to which the user feedback is directed.

[0118] Among them, the activity code is an activity information identification code corresponding to the current service activity, such as a two-dimensional code, and the feedback structure tree is a structure tree for collecting and displaying feedback information.

[0119] S42, if it is judged that there is a merging area in the feedback structure tree, the corresponding nodes are merged to obtain a merged node, and a third structure tree is generated.

[0120] It can be understood that in the generated feedback structure tree, if there is a merging area (i.e., the preset role does not match the actual role, such as 2 preset but only 1 actual, forming a merged display area), the nodes corresponding to the merging area (such as 2 preset field engineer nodes) are merged into one merged node, and finally a third structure tree is formed.

[0121] For example, the peak clipping execution link is preset with A and B field engineers, only A is on duty in reality, and there is a merging area of A and B in the feedback structure tree, at this time, A and B nodes are merged into a "field engineer (merged)" node as part of the third structure tree.

[0122] Among them, the merged node is the node obtained by merging the multiple nodes corresponding to the merging area, and the third structure tree is the structure tree obtained by merging the nodes.

[0123] Through the above implementation, multiple nodes can be merged to obtain a third structure tree, so as to merge nodes without personnel, and improve the clarity and intuitiveness of information display using the structure tree.

[0124] S43, based on the third structure tree, feedback information is collected and input into a pre-configured knowledge graph to generate performance warning data.

[0125] It can be understood that these feedback information is input into the pre-configured knowledge graph (which contains the association of role responsibility, service problem and reason, etc., such as "load pressure drop not meeting the standard" may be associated with insufficient personnel and unreasonable process, etc.), the root cause of the feedback information is analyzed through the graph, and finally the performance warning data is generated.

[0126] For example, the user feedbacks that the load pressure drop of the peak clipping execution link does not meet the standard, and after inputting the knowledge graph, if it is analyzed as an operation problem, a warning of "field engineer needs to strengthen load control operation training" is generated, and if it is analyzed as a lack of personnel leading to insufficient consideration, a warning of "this link needs to increase field engineers" is generated.

[0127] In some embodiments, the specific implementation steps of step S43 (the feedback information is collected and input into a pre-configured knowledge graph based on the third structure tree to generate performance warning data) include:

[0128] S431, a feedback slot corresponding to the node processing of the third structure tree is established, and feedback information is obtained based on the feedback slot.

[0129] It can be understood that each node in the third structure tree (such as a role node of a specific link, a merging node, etc.) is processed, and a corresponding feedback slot is established for each node. The user can input specific feedback information through the feedback slot for a specific node (a field engineer node, a peak shaving execution link merging node).

[0130] For example, "the operation is not skilled", "the response strategy of the field engineer peak shaving execution link is not flexible", etc., so as to obtain the feedback information of the user based on the feedback slot.

[0131] The feedback slot is a slot associated with each node in the third structure tree, that is, an interactive slot for the user to input feedback content.

[0132] S432, based on the role allocation in the third structure tree, dynamically adjusting the knowledge graph to obtain a feedback graph, and inputting the feedback information into the feedback graph to obtain the efficiency warning data.

[0133] It can be understood that according to the actual role allocation in the third structure tree (such as whether there is a role missing, a merging area, etc.), the preconfigured knowledge graph is dynamically adjusted (for example, adding or modifying nodes, relationships), to obtain a feedback graph adapted to the current service situation. After that, the collected feedback information is input into the feedback graph, the problem root of the feedback information is analyzed through the graph, and finally the efficiency warning data is generated.

[0134] For example, if the third structure tree shows that there is a field engineer merging area (insufficient role allocation) in the peak shaving execution link, the knowledge graph is adjusted to add a "personnel missing" related node. When the feedback information is "slow field problem handling", the feedback graph is inputted, and the "personnel missing" node is matched to generate the warning data "this link needs to supplement field engineers".

[0135] In some embodiments, the specific implementation steps of step S432 (based on the role allocation in the third structure tree to dynamically adjust the knowledge graph to obtain the feedback graph) include:

[0136] S4321, if it is judged that there is a merging area in the third structure tree, the first entity node of the second role corresponding to the merging area is extracted.

[0137] It can be understood that if it is judged that there is a merging area in the third structure tree (that is, not all preset roles are on duty, and the actual role merging area is displayed, such as a merging area formed by 1 on-duty field engineer although 2 field engineers are preset), the first entity node corresponding to the second role (that is, the role not participating in the service) in the knowledge graph is extracted.

[0138] The first entity node is a specific role entity defined in the knowledge graph, such as a field engineer entity node.

[0139] S4322, determine the first relationship node corresponding to the first entity node or other second entity node, adjust the information of the first relationship node and the other second entity node, and each second role has a preset adjustment mode when corresponding to the first relationship node and the other second entity node.

[0140] It can be understood that the first relationship node (such as the customer coverage number relationship) corresponding to the first entity node (such as the field engineer entity) or the other second entity node (such as the responsible area entity) is determined, and the information of these nodes is adjusted.

[0141] For example, when the field engineer role is in the merging area, the preset adjustment mode is to add the relationship of personnel shortage leading to response delay to the first relationship node, or to supplement the information of re-evaluating the service capability to the responsible area entity node. The adjustment mode of the corresponding first relationship node and the other second entity node of each second role when corresponding to the merging area is preset.

[0142] In some embodiments, the specific implementation steps of step S432 (the feedback information is input into the feedback graph to obtain the efficiency early warning data) include:

[0143] S4321, extract the information positioning first entity node and / or first relationship node corresponding to the feedback information, determine the corresponding other second entity node and / or second relationship node to generate processing data.

[0144] It can be understood that the key content (such as substandard load pressure drop and slow problem processing) contained in the feedback information is extracted, the first entity node (such as the field engineer) and / or the first relationship node (such as the load regulation accuracy and the fault response speed) in the feedback graph is positioned according to the content, and the corresponding other second entity node (such as the number of personnel and skill training) and / or the second relationship node (such as insufficient level personnel leading to execution deviation and insufficient training leading to low processing efficiency) is determined, and finally the processing data, i.e. the efficiency early warning data (such as the need to increase the number of field engineers and the need to strengthen the skill training of engineers) is generated.

[0145] The application also provides a storage medium, wherein the storage medium stores a computer program, and the computer program is executed by a processor to implement the method provided by the various embodiments.

[0146] The storage medium can be a computer storage medium or a communication medium. The communication medium includes any medium that facilitates transfer of a computer program from one place to another. The computer storage medium can be any available medium that can be accessed by a general purpose or special purpose computer. For example, the storage medium is coupled to the processor such that the processor can read information from, and write information to, the storage medium. Of course, the storage medium can be a component of the processor. Accordingly, the processor and the storage medium can reside in an application-specific integrated circuit (ASIC) or a field-programmable gate array (FPGA). Alternatively, the processor and the storage medium can be located in a user device. The processor and the storage medium can also be located in a remote terminal and communicate with each other. The storage medium can be a read-only memory (ROM), a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, or the like.

[0147] The present application also provides a program product including execution instructions stored in a storage medium. At least one processor of a device can read the execution instructions from the storage medium, and the at least one processor executes the execution instructions to enable the device to implement the method provided by the various embodiments described above.

[0148] In the above-described embodiments of the terminal or the server, it should be understood that the processor can be a central processing unit (CPU), and can also be other general-purpose processors, digital signal processors (DSPs), application specific integrated circuits (ASICs), or the like. The general-purpose processor can be a microprocessor or any conventional processor, or the like. The steps of the method disclosed in the present application can be directly embodied as a hardware processor for execution, or a combination of hardware and software modules in the processor for execution.

[0149] Finally, it should be noted that the above-described embodiments are merely used to illustrate the technical solutions of the present application, rather than limiting the present application; even though the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that the technical solutions recorded in the foregoing embodiments can be modified, or some or all of the technical features can be substituted with equivalent technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for processing product performance early warning exception work orders, characterized in that, The method comprises the following steps: The server determines the first link corresponding to the product and the first role corresponding to each first link, and obtains a first structure tree by structuring the first link and the first role; Original display data of the display end and the feedback end is generated based on all nodes in the first structure tree; The target node corresponding to the first structure tree is determined by real-time identification of the service product, and a second structure tree is obtained by decomposing the first structure tree, which is displayed on the display end and the feedback end, comprising: The first identification information is obtained by real-time identification of the service product based on the preset response device, and the first identification information has a label corresponding to each first link; The child node corresponding to the first link in the first structure tree is determined as the target node according to the first identification information; The second structure tree is obtained based on the corresponding associated node of the target node, and is displayed on the display end and the feedback end, comprising: All grandchildren nodes connected to the target node are extracted as target grandchildren nodes; If it is judged that the target grandchildren nodes have employee authentication, they are retained, and if it is judged that the target grandchildren nodes do not have employee authentication, they are deleted to obtain the second structure tree; After dynamic adjustment according to the role division strategy of the service product based on the retained second structure tree, dynamic display information is generated and displayed on the display end and the feedback end, comprising: According to the role division strategy corresponding to the second structure tree, the corresponding acquisition device is called to obtain the preset role area corresponding to each acquisition device in the acquisition field of view; The preset role area corresponding to the retained grandchildren nodes of the second structure tree is determined as the first role area, and the preset role area corresponding to the deleted grandchildren nodes of the second structure tree is determined as the second role area; The first role area and the second role area are combined to obtain a merged area, and the first role area and the merged area are displayed on the feedback end. The nodes of the third structure tree are processed to establish corresponding feedback slots, and feedback information is obtained based on the feedback slots; After dynamic adjustment of the knowledge graph based on the role allocation in the third structure tree, a feedback graph is obtained, and the feedback information is input into the feedback graph to obtain performance warning data. Based on the feedback end to receive abnormal work order and positioning to the corresponding section 2. The method of claim 1, wherein A third structure tree is obtained, and performance early warning data of the product is generated based on the knowledge graph, including: The first link corresponding to the product and the first role corresponding to each first link are determined, and the first structure tree is obtained by structuring the first link and the first role, comprising: After the server receives the formatted product configured by the configuration end, the product path in the formatted product is extracted in sequence, and the product path comprises a plurality of service nodes; Each service node is extracted as a first link, and all preset roles of each service node are extracted as first roles.

3. The method of claim 1, wherein The first structure tree is obtained by structuring the first link and the first role, comprising: The first structure tree is obtained by constructing the parent node corresponding to the product, the child node of the first link, and the grandchildren node of the first role.

4. The method of claim 2, wherein ​ ​ ​ The original display data of the display end and the feedback end is generated based on all nodes in the first structure tree, and includes: generating a display interface corresponding to each service node and a virtual element corresponding to the first role; placing the corresponding virtual element at a relative position of the display interface based on the attribute of the first link to obtain the original display data.

5. The method of claim 1, wherein the third structure tree is generated based on the feedback end receiving an abnormal work order and positioning to the corresponding node, and the performance early warning data of the product is generated based on the knowledge graph, and includes: the feedback end identifies the activity code of the display end to determine the generated feedback structure tree for the completed and ongoing first links; if it is determined that there is a merging area in the feedback structure tree, the corresponding nodes are merged to obtain a merged node, and then the third structure tree is generated; the feedback information is collected based on the third structure tree and input into the preconfigured knowledge graph to generate the performance early warning data.

6. The method of claim 1, wherein the feedback graph is obtained after the role in the third structure tree is assigned to dynamically adjust the knowledge graph, and includes: if it is determined that there is a merging area in the third structure tree, the first entity node of the second role corresponding to the merging area is extracted; the first relationship node or other second entity node corresponding to the first entity node is determined, the information of the first relationship node and the other second entity node is adjusted, and each second role has a preset adjustment mode for the corresponding first relationship node and other second entity node when being a merging area.

7. The method of claim 1, wherein the feedback information is input into the feedback graph to obtain the performance early warning data, and includes: the information positioning first entity node and / or first relationship node corresponding to the feedback information is extracted, and the corresponding other second entity node and / or second relationship node is determined to generate processing data.

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