Intelligent management system and method for power supply station

Abstract

The embodiment of the invention provides an intelligent management system and method for a power supply station. The system comprises a display module, an access module and a service module. And after receiving a control instruction sent by the terminal equipment in the display module, the service module can analyze role attributes and management contents from the control instruction, match target management objects according to the role attributes and the management contents, and execute different management modes according to different target management objects. Wherein if the target management object is the terminal equipment, a management work order is generated, and the management work order is sent to the terminal equipment according to the total element information. And if the target management object is total element information, extracting basic data from a database according to the management content, and sending the basic data to the terminal equipment. The system can execute management modes for different target management objects on the basis of a management interface configured by a visual map, so that a management function is added, and the integration and collaboration of the system are improved.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of electronic power, in particular to a power supply station intelligent management system and method. BACKGROUND

[0002] The power supply station is a basic service unit in the power system, which is used to undertake the functions of power supply, user service, equipment operation and maintenance, power marketing and the like. Based on the functions of the power supply station, intelligent management means is needed to manage various work of the power supply station, such as cost accounting, user information management, consultation and complaint handling, power equipment operation and maintenance, and power demand side management.

[0003] In order to realize the comprehensive management of various work in the power supply station, an intelligent management system can be constructed based on the specific work functions of the power supply station. The intelligent management system can integrate computer technology, network technology, database technology and automation technology, and provide technical support for the informatization and intelligent management of the power supply station management. For example, the power supply station can record user information and equipment archives through a computer management system, and construct a management database based on the recorded user information and equipment archives. The operation and maintenance client can obtain the recorded user information and equipment archives by sending a request to the database, and make corresponding decisions according to the obtained data, thereby improving the management efficiency of the power supply station.

[0004] However, these management systems have single functions, lack integration and collaboration, and cannot meet the needs of comprehensive management of the power supply station. Therefore, under the urgent needs of digital management in the power industry, a comprehensive, efficient and intelligent power supply station management system is needed, which can integrate power user management, power equipment operation and maintenance management, power marketing management and the like, realize real-time collection, sharing and analysis of data, improve the work efficiency of the power supply station, reduce the operation cost, and improve the power supply service quality, so as to better adapt to the high requirements of modern society on power supply. SUMMARY

[0005] Therefore, the embodiments of the present application provide a power supply station intelligent management system and method to solve the problem of single function, lack of integration and collaboration of the power supply station management system.

[0006] According to one aspect of the present application, a power supply station intelligent management system is provided, which comprises:

[0007] The display module comprises a plurality of terminal devices configured to display a management interface, wherein the management interface comprises full-factor information configured according to a visual map, and the full-factor information comprises one or more combinations of grid information, line information, transformer area information, equipment information and user information.

[0008] The access module comprises a plurality of communication interfaces configured to establish a communication connection with the terminal device;

[0009] The service module is connected to the display module and the access module, and comprises a database and a controller. The database stores basic data corresponding to the full-element information. The controller is configured to:

[0010] receive a control instruction sent by the terminal device, the control instruction being an instruction input by the terminal device based on an interaction action performed on the full-element information;

[0011] parse a role attribute and a management content from the control instruction, the role attribute being an attribute of user information logged in by the terminal device corresponding to the control instruction, and the management content being generated according to an interaction action corresponding to the control instruction;

[0012] match a target management object according to the role attribute and the management content, the target management object being the terminal device or the full-element information;

[0013] if the target management object is the terminal device, generate a management work order and send the management work order to the terminal device according to the full-element information;

[0014] if the target management object is the full-element information, extract the basic data from the database according to the management content, and send the basic data to the terminal device, the basic data being used to refresh the management interface.

[0015] In some embodiments, the controller, which performs the sending of the management work order to the terminal device according to the full-element information, is further configured to:

[0016] determine a pickable terminal according to the role attribute and the management content, the pickable terminal comprising at least one terminal device located within a preset pickable range in a visual map;

[0017] send the management work order to the pickable terminal at a first time, the first time being a time earlier than a preset time threshold within a task delegation period;

[0018] receive pick-up receipt information fed back by the pickable terminal for the management work order, and update the database according to the receipt information.

[0019] In some embodiments, the controller is further configured to:

[0020] generate a non-picked work order set according to the pick-up receipt information, the non-picked work order set comprising at least one management work order that has not received the pick-up receipt information.

[0021] obtaining a service range corresponding to the un-claimed order set, the service range being a preset order claiming range or a subset of the preset order claiming range in the visual map;

[0022] determining a candidate terminal according to the service range, the candidate terminal being the terminal device within the service range;

[0023] sending the management order in the un-claimed order set to the candidate terminal at a second time, the second time being later than the first time.

[0024] In some embodiments, the controller is further configured to:

[0025] receiving a delegation receipt information fed back by the candidate terminal for the management order;

[0026] determining an uncompleted order according to the delegation receipt information, the uncompleted order being the management order for which no delegation receipt information fed back by the candidate terminal is received;

[0027] obtaining a management terminal associated with the uncompleted order, and sending associated information of the uncompleted order to the management terminal, the management terminal being a terminal device with a management authority higher than the candidate terminal and the order-claimable terminal;

[0028] receiving a delegation instruction fed back by the management terminal, the delegation instruction including specified terminal information;

[0029] sending the uncompleted order to the terminal device specified by the delegation instruction at a third time according to the delegation instruction, the third time being later than the second time.

[0030] In some embodiments, if the target management object is the full-factor information, the controller is further configured to:

[0031] obtaining a target user label corresponding to the target management object, the target user label being a classification label constructed based on user historical information, terminal information and user information;

[0032] determining a differentiated service category to which the target management object belongs according to the target user label;

[0033] extracting the basic data from the database according to the management content;

[0034] filtering decision data from the basic data according to the differentiated service, and generating a management order according to the decision data, and / or refreshing the management interface according to the decision data.

[0035] In some embodiments, the controller is further configured to:

[0036] obtain user portrait data in a preset detection period, the user portrait data comprising one or more combinations of the user historical information, the terminal information, and the user information; the user historical information comprising service records and management work orders associated with the service records;

[0037] perform classification processing on the user portrait data to obtain a classification result;

[0038] set a user tag according to the classification result, the user tag being a weighted sum result of multiple category scores in the classification result;

[0039] establish a user profile based on the user tag, and store the user tag and the user profile to the database.

[0040] In some embodiments, the controller extracts the basic data from the database according to the management content, and is further configured to:

[0041] parse user-defined information from the control instruction, the user-defined information comprising at least one monitoring item in the management interface determined according to user interaction actions; the management interface comprising multiple monitoring items selected under a current management authority; the current management authority being determined according to the role attribute;

[0042] extract the basic data from the database according to the user-defined information;

[0043] match a task template in the database according to the management content, the task template being a template pre-constructed according to different management contents;

[0044] assemble the basic data according to the task template to generate a visual management control, the visual management control comprising at least one of a business control, a data control, and a geographic information control.

[0045] In some embodiments, the controller is further configured to:

[0046] determine a management authority of a current terminal device according to the role attribute;

[0047] call analysis data corresponding to the management authority from the database, the analysis data being data obtained by performing statistical analysis on the basic data in a preset analysis period; the analysis data comprising at least one of work order statistical information, asset management information, user portrait information, device exception information, and key indicator information;

[0048] refresh the management interface based on the analysis data and the management permission.

[0049] In some embodiments, the controller is further configured to:

[0050] determine a target tracking item according to the management work order;

[0051] receive reported information of the terminal device based on the target tracking item, the reported information being information reported by the terminal device for an execution process of the management work order;

[0052] record position information of the reported information to generate the line information;

[0053] update the full-element information according to the reported information;

[0054] refresh the management interface according to the updated full-element information to display the line information in the management interface.

[0055] According to another aspect of the present application, there is provided an intelligent power supply station management method applied to the intelligent power supply station management system, the method comprising:

[0056] receiving a control instruction sent by a terminal device, the control instruction being an instruction input by the terminal device based on an interactive action performed on full-element information;

[0057] parsing a role attribute and a management content from the control instruction, the role attribute being an attribute of user information logged in by the terminal device corresponding to the control instruction, and the management content being generated according to an interactive action corresponding to the control instruction;

[0058] matching a target management object according to the role attribute and the management content, the target management object being the terminal device or the full-element information;

[0059] if the target management object is the terminal device, generating a management work order and sending the management work order to the terminal device according to the full-element information;

[0060] if the target management object is the full-element information, extracting basic data corresponding to the full-element information in the database according to the management content, and sending the basic data to the terminal device, the basic data being used to refresh a management interface.

[0061] By the technical scheme, the embodiment of the application provides a power supply station intelligent management system and method, the system comprises a display module, an access module and a service module. After receiving the control instruction sent by the terminal device in the display module, the service module can analyze the role attribute and the management content from the control instruction, and match the target management object according to the role attribute and the management content, and then execute different management modes according to different target management objects. Among them, if the target management object is a terminal device, a management work order is generated, and the management work order is sent to the terminal device according to the full element information. If the target management object is full element information, the basic data is extracted from the database according to the management content, and the basic data is sent to the terminal device. The system can execute the management mode for different target management objects based on the management interface configured by the visual map, increase the management function, and improve the integration and collaboration of the system.

[0062] The above description is only a summary of the technical scheme of the application. In order to more clearly understand the technical means of the application, the application can be implemented according to the content of the specification, and in order to make the above and other purposes, characteristics and advantages of the application more obvious and easy to understand, the following specific embodiments of the application are described. BRIEF DESCRIPTION OF DRAWINGS

[0063] The drawings described herein are used to provide further understanding of the application, and form a part of the application. The schematic embodiments of the application and their descriptions are used to explain the application, and do not constitute an improper limitation on the application. In the drawings:

[0064] Figure 1 The power supply station intelligent management system provided by the embodiment of the application is shown in the whole architecture diagram of the power supply station intelligent management system;

[0065] Figure 2 The business architecture diagram of the power supply station intelligent management system provided by the embodiment of the application is shown in the business architecture diagram of the power supply station intelligent management system;

[0066] Figure 3 The technical architecture diagram of the power supply station intelligent management system provided by the embodiment of the application is shown in the technical architecture diagram of the power supply station intelligent management system;

[0067] Figure 4 The deployment architecture diagram of the power supply station intelligent management system provided by the embodiment of the application is shown in the deployment architecture diagram of the power supply station intelligent management system;

[0068] Figure 5 The security architecture diagram of the power supply station intelligent management system provided by the embodiment of the application is shown in the security architecture diagram of the power supply station intelligent management system;

[0069] Figure 6 The integration architecture diagram of the power supply station intelligent management system provided by the embodiment of the application is shown in the integration architecture diagram of the power supply station intelligent management system;

[0070] Figure 7 The flowchart of the power supply station intelligent management method provided by the embodiment of the application is shown in the flowchart of the power supply station intelligent management method.

[0071] Figure 8 A differentiated service flow schematic diagram provided for an embodiment of the present application;

[0072] Figure 9 An analysis data flow schematic diagram provided for an embodiment of the present application;

[0073] Figure 10 A route information display flow schematic diagram provided for an embodiment of the present application. DETAILED DESCRIPTION

[0074] Hereinafter, the present application will be described in detail with reference to the accompanying drawings and in conjunction with embodiments. It should be noted that the embodiments in the present application and the features in the embodiments can be combined with each other without conflict.

[0075] To solve the problem of single function, lack of integration and collaboration of power supply station management system, a power supply station intelligent management system is provided in some embodiments of the present application. As shown in Figure 1 The overall architecture of the power supply station intelligent management system can be divided into three layers, namely a display layer, a service layer and an access layer. Correspondingly, the system includes a display module, a service module and an access module.

[0076] The display module includes a plurality of terminal devices. The terminal device is configured to display a management interface, and the management interface includes full-factor information configured according to a visual map, wherein the full-factor information includes one or more combinations of grid information, line information, transformer area information, device information and user information.

[0077] For example, the terminal device in the display module can include a personal computer (PC) end and a mobile end. The PC end can be configured to set a cockpit, an index board, a work order board, a station board and the like for a manager. The mobile end can be configured to set my work order, my information, device warning, palm performance board and the like for an operation personnel. The mobile end can also be configured to provide a palm global query, a controller performance board, a device warning and the like for the manager.

[0078] The access module includes a plurality of communication interfaces, which are configured to establish a communication connection with the terminal device. For example, the access module can access the power supply station archives, power, electricity charges, electricity charge recovery rate, industry expansion work order, transformer area line loss, collection success rate and the like of a marketing system, a power utilization information collection system, a power supply service index system, a power supply and utilization operation platform and the like relying on a data center, to provide corresponding data decision support for power supply station managers and operation personnel.

[0079] The service module can be divided into indicators, equipment, services, plans, assessments, assets, and back-end service centers according to the business scope, supporting managers to view operational indicators, score performance, and perform other management tasks, while also assisting operators in working efficiently.

[0080] like Figure 2 As shown, in some embodiments, based on the overall architecture described above, the management system can also be configured with a business architecture. The business architecture may include a dashboard, an indicator center, an equipment center, a service center, a planning center, an evaluation center, an asset center, an administrative center, and a mobile grid management application, among other things.

[0081] To enable the application of technology in a management system, the system can be based on a specific technical architecture. For example... Figure 3 As shown, a smart management system for power supply stations is built within the information intranet, deploying its web application, gateway service, API gateway, authentication service, app microservice, interface service, database, Redis, and message service. Web requests within the intranet access the gateway, which performs load balancing before forwarding them to the API gateway. The API gateway then requests authentication from the authentication service. Upon successful authentication, it requests the corresponding smart dashboard web service or app microservice. The microservice queries the data and directly returns it to the corresponding client. The interface service uses RESTful requests to connect with other business systems or data platform APIs for business data.

[0082] Meanwhile, a grid management application is installed on the marketing site operation platform. The platform channel is used to forward requests to the power supply station's intelligent management system Gateway. After the Gateway performs load balancing, it forwards the requests to the API gateway. The API gateway requests the authorization authentication service. After successful authentication, it requests the corresponding intelligent cockpit project or APP microservice. The microservice queries the data and directly returns the data to the corresponding client.

[0083] Intelligent management systems can also be deployed based on grid-based management applications, such as... Figure 4 The diagram illustrates the construction of a grid-based management application based on an APP-based marketing field operation platform, as well as a standalone web client application built via the intranet. The power supply station's intelligent dashboard application service and database are deployed on the intranet (management information zone). Intranet PC clients directly access the backend services through the intranet.

[0084] like Figure 5As shown, in some embodiments, the power supply station intelligent management system can also adopt a unified security protection framework, which is designed from aspects of physical security, boundary security, application security, data security, business security, host security, network security, terminal security, and security risk monitoring. The security protection framework can achieve comprehensive protection in multiple aspects, i.e., comprehensive protection of the power supply station intelligent cockpit system from aspects of physical, boundary, application, data, business, host, network, terminal, and security management, to meet the requirements for information security. By strengthening the boundary protection capability, i.e., strengthening the security protection capability of the boundary between the power supply station intelligent cockpit system and other business systems, the influence of security incidents of other business systems information on the power supply station intelligent cockpit system is reduced. The authenticity and confidentiality can also be guaranteed by using the password technology based on the national encryption algorithm, to guarantee the authenticity of the source data, the authenticity and confidentiality in the data transmission process. The important data uses the national encryption algorithm SM2 and SM4 to ensure the security and integrity of data transmission.

[0085] In some embodiments, the power supply station intelligent management system can integrate various types of subsystems. For example, as shown in Figure 6 The integrated subsystems can include marketing 2.0, collection 2.0, supply and service command system, metering visualization, field operation platform, intelligent warehousing system, power supply and consumption community, label portrait system, unmanned aerial vehicle management and control system, enterprise-level work order center, panoramic monitoring platform, marketing comprehensive application, and the like.

[0086] Different requirements of data can also adopt different integration methods, i.e., for data with higher time efficiency requirements, such as field business work order, fee clearing and non-renewal, industry expansion overtime, and the like, real-time service integration is mainly used; for data with general time efficiency requirements, such as average power selling price, average power handling time, and the like, data integration is mainly used; for employee portrait, equipment portrait, master work order, asset inventory, and the like, page integration is mainly used.

[0087] The service module can be connected to the display module and the access module, and the service module can include a memory and a controller. The memory is configured with a database, and the database stores basic data corresponding to the full-element information.

[0088] As shown in Figure 7 The controller can be configured to execute program steps corresponding to a power supply station intelligent management method, including the following contents:

[0089] S101, receiving a control instruction sent by the terminal device.

[0090] The intelligent management system of the power supply station can receive the control instruction sent by each terminal device in the display module through the service module in the running process, wherein the control instruction is an instruction input by the terminal device based on the interactive action performed on the full-factor information.

[0091] For example, after the intelligent management system of the power supply station is deployed, the operation and maintenance personnel can send a control instruction for displaying the homepage management interface to the service module through the mobile terminal. That is, the operation and maintenance personnel can run the management application of the terminal device by clicking the application icon corresponding to the intelligent management system, and then send a homepage interface display request to the intelligent management system of the power supply station through the access module, so that the controller of the service module receives the control instruction.

[0092] S102, parse the role attribute and the management content from the control instruction.

[0093] After obtaining the control instruction, the controller can parse the task-related information from the control instruction, wherein the task-related information can include the role attribute and the management content. The role attribute is the attribute of the login user information of the terminal device corresponding to the control instruction. For example, according to the management requirements of the grid and the four-master system, the role attribute of the current terminal device can be determined according to the login user information of the terminal device, that is, the control instruction is sent to the management system by the area manager through interactive operation, so that each index in the management process can be decomposed to the area manager, realizing the change of the people-centered work mode.

[0094] The management content is generated according to the interactive action corresponding to the control instruction, and the management content is used to represent the specific content of the management process corresponding to the control instruction. The management content can be set to multiple different content categories according to the specific management requirements of the power supply station. For example, the management content can include map visualization display, index penetration display, device diagnosis and result display, user analysis, work order analysis, work arrangement, work order area display, performance area management, service area management, index board display, station board display, asset board display, work order processing micro application, Robotic Process Automation (RPA) management, medium and low voltage data management, intelligent operation guidance, visual grid operation management, high-frequency business one-key operation, intelligent distribution network construction, distribution network data governance, unmanned aerial vehicle autonomous inspection, intelligent asset management, intelligent office place, personnel management, etc.

[0095] S103, match the target management object according to the role attribute and the management content.

[0096] After obtaining the role attribute and the management content, the controller can match the target management object according to the role attribute and the management content. The target management object refers to an implementation object of a management process. According to different management contents and role attributes, the target management object can be a terminal device or full-factor information.

[0097] In order to determine the target management object, after the controller parses the role attribute and the management content in the control instruction, the controller can first determine the manageable object corresponding to the control instruction according to the management content, then determine the management authority of the current terminal device based on the role attribute, and determine the target management object from the manageable object based on the management authority.

[0098] For example, when the control instruction is an instruction for controlling the management system to perform work arrangement management, the manageable object for performing work arrangement management can be full-factor information including fault location, fault type, fault repair mode and the like, or can include information about a fault handling personnel arranged in detail. For a role attribute of a field operator, the target management object can only include full-factor information such as fault location, fault type, and fault repair mode, because the field operator does not have personnel management authority. For a role attribute of a district manager, the target management object can include full-factor information and a terminal device of the fault handling personnel arranged.

[0099] In S104, if the target management object is the terminal device, a management work order is generated, and the management work order is sent to the terminal device according to the full-factor information.

[0100] According to the matching result of the target management object, when the target management object is a terminal device, the management system can generate a management work order in response to the control instruction. The management work order is used to assign relevant operation and maintenance personnel to perform actual operations. The management work order can collect service work orders, operation and maintenance work orders, and temporary work orders, and can display work order locations and work order processing details through map linkage. For different management work orders, work order content and processing procedures can be configured, and full-factor information can be generated by one key based on map configuration.

[0101] For example, the control instruction can control the terminal device to display a service work order panel. The management system can access work order interfaces of marketing, collection, supply and demand, panoramic monitoring and other systems to obtain management work order information, and implement integration and consolidation of work orders of various professional systems to create a unified service work order pool of the power supply station, and uniformly display and warn the status of professional work orders. When generating a work order in the power supply station, the management system can generate a corresponding material application work order according to actual needs and material application information. For the list display process of operation and maintenance work orders, the management system can query operation and maintenance work order information according to work order marks, including collection system work orders and supply and demand patrol work orders, and the main display content includes work order types, handlers, and processing times. For the list display process of service work orders, the management system can query service work order information according to work order marks, including marketing system work orders and supply and demand repair work orders, and the main display content includes work order types, handlers, and processing times. For the list display process of work orders in the power supply station, the management system can query and display work order list information according to work order marks, and the content includes work order numbers, work order types, handlers, processing times, whether to take orders, work content descriptions, and other information.

[0102] After generating the management work order, the management system can send the management work order to the terminal device, so that the terminal device corresponding to the operation and maintenance personnel can perform actual operations according to the received management work order. In order to send the management work order to the terminal device, the management system can perform a plurality of work order delegation modes according to the full element information. That is, in some embodiments, when the controller sends the management work order to the terminal device according to the full element information, the controller can also determine a takeable terminal according to the role attribute and the management content, and the takeable terminal includes at least one terminal device located within a preset takeable range in the visual map. The management work order is sent to the takeable terminal at a first time, and the first time is an earlier time than a preset time threshold in a task delegation period.

[0103] After sending the management work order to the takeable terminal, the management system can receive a take order receipt information fed back by the takeable terminal for the management work order, and update the database according to the receipt information. In some embodiments, the controller can also generate an un-taken work order set according to the take order receipt information, and the un-taken work order set includes at least one management work order that does not receive the take order receipt information. The business scope corresponding to the un-taken work order set is obtained, and the business scope is a preset takeable range or a subset of the preset takeable range in the visual map. The alternative terminal is determined according to the business scope, and the alternative terminal is the terminal device in the business scope. The management work order in the un-taken work order set is sent to the alternative terminal at a second time, and the second time is later than the first time.

[0104] Similarly, after sending a management work order to a candidate terminal, the management system can receive a dispatch receipt from the candidate terminal regarding the management work order, and determine an incomplete work order based on the dispatch receipt. The incomplete work order is the management work order that did not receive a dispatch receipt from the candidate terminal. Then, the management terminal associated with the incomplete work order is obtained, and the association information of the incomplete work order is sent to the management terminal. The management terminal is a terminal device with higher management authority than the candidate terminal and the terminal that can accept the order. Next, a dispatch instruction including specified terminal information is received from the management terminal, and based on the dispatch instruction, the incomplete work order is sent to the terminal device specified by the dispatch instruction at a third time, which is later than the second time.

[0105] For example, if the first time is 4:00 PM daily, the second time is 7:30 AM the following day, and the third time is 8:30 AM the following day, the intelligent management system can automatically generate online work orders based on diagnosed problems at 4:00 PM daily and send order-grabbing reminders to eligible terminals via instant messaging applications. On-duty maintenance personnel can then independently grab these orders based on the reminders. For work orders that are not grabbed, the remaining ungrabbed work orders can be automatically dispatched according to grid capacity at 7:30 AM the following day. For incomplete work orders that have not received feedback after dispatch, the incomplete orders can be sent to management terminals with management authority. This allows power supply station managers to assign work orders based on factors such as staff workload, work order rationality, and new anomalies, through methods such as transfer, cancellation, or adding new work orders, thereby completing the management work order plan for the corresponding management cycle. It is evident that the management system supports various work order distribution methods, including designated work order dispatch, automatic work order dispatch, and free order grabbing, which can be combined with a work order points system to promote efficient operations.

[0106] In some embodiments, the management system can also support the linked display of work orders on the map. That is, by querying the corresponding maintenance work orders or internal work orders, the map will be linked to display the location information of the work orders, and a pop-up window will display the detailed information of the work orders, including the work order type, the person in charge of the work, the work order processing time, and other information.

[0107] In some embodiments, the management system can also support work order reminders. That is, the management system can automatically calculate whether a work order is overdue based on the required completion time. If the work order is overdue, it can integrate the WeChat Work robot interface to send the overdue work order to the instant messaging application for reminder.

[0108] S105. If the target management object is the full-element information, extract the basic data from the database according to the management content, and send the basic data to the terminal device. The basic data is used to refresh the management interface.

[0109] After matching the target management object to be one or more combinations of full element information, the management system can also extract basic data in the database based on the management content. Among them, the basic data is the data recorded in the database by the management system in the running process, through receiving the monitoring data of the power supply associated monitoring equipment and the operation and maintenance data reported by each terminal equipment, and according to the database storage specification. The extracted basic data can be used to form the management interface, that is, the related content of the extracted basic data is presented in the management interface.

[0110] For example, when the operation and maintenance personnel input the control instruction for displaying the index board interface, the management system can parse the instruction code for displaying the index board interface from the control instruction, and then match the target management object to be the basic data for forming each display index according to the category to which the instruction code corresponds, that is, the interface display category, that is, the line information, the transformer area information, the equipment information and other contents that can form index display in the full element information. Therefore, the management system can extract the basic data of these full element information from the database in order to form the index board interface.

[0111] After extracting the basic data, the management system can also send the basic data to the terminal equipment, and the terminal equipment to which the basic data is sent is one or more of the plurality of terminal equipments connected to the service module of the management system, that is, the terminal equipment receiving the basic data can be the terminal equipment initiating the control instruction, or other terminal equipment, which can be determined according to the specific use of the management interface formed by the basic data. After receiving the basic data, the terminal equipment can refresh the management interface based on the basic data, that is, the basic data is used to refresh the management interface.

[0112] For example, for the control instruction for displaying the index board interface, the management system can send the basic data to the terminal equipment after extracting the basic data such as equipment information. After receiving the basic data, the terminal equipment displays the graphical content based on the basic data according to the display requirements of the index board interface, and displays the graphical content in the management interface by refreshing the management interface.

[0113] Among them, the index board interface can include a display area of index cards, and all indexes are classified and displayed according to the index "evaluation, monitoring, analysis" type. By optimizing the index display content, the abnormal index can be provided with color marking.

[0114] In some embodiments, the management system can also determine the extraction range of the basic data according to the role attribute parsed from the control instruction when extracting the basic data, for example, extract all the factor information within the corresponding specification of the power supply station according to the actual business needs of different specifications of the power supply station. Then, according to the extraction range, the basic data is extracted, and the display template of the management interface is matched according to the extracted basic data, so as to form the refresh data of the management interface. By sending the refresh data to the terminal device, the terminal device can directly refresh the management interface using the refresh data.

[0115] For example, according to the actual business needs of the power supply station of the park type, the urban type, the town type and the like, the management system can provide an operation index display template management function, including template name, state, index display quantity, index display order, applicable power supply station type and the like; the operation index display template can be automatically matched according to the power supply station type, and the switching application of the index template is supported, so as to meet the differentiated needs of various power supply stations for the index board.

[0116] In some embodiments, the management system can also support the user to define the specific management interface display form. That is, when the controller of the management system extracts the basic data in the database according to the management content, the user-defined information can be parsed from the control instruction first. The user-defined information includes at least one monitoring item in the management interface determined according to the user interaction action; the management interface includes a plurality of monitoring items selected under the current management permission; and the current management permission is determined according to the role attribute.

[0117] According to the user-defined information, the basic data is extracted from the database, and a task template is matched in the database according to the management content. The task template is a template pre-constructed according to different management contents. Thus, the basic data is assembled according to the task template to generate a visual management control, which includes at least one of a business control, a data control and a geographic information control.

[0118] For example, the management system can template the operation tasks with high usage rate such as inspection sheets, reports and personnel assessment, that is, by setting the task templates such as inspection sheet templates, report templates and performance assessment templates, the basic data is quickly assembled to form a visual management control.

[0119] Taking the performance evaluation template as an example, the management system can build performance quantification evaluation rules of employee business indicators, work quality and efficiency, task work orders, etc. The performance board is updated daily, and the data-driven approach is adhered to, with the number of people managing people and managing affairs, constantly stimulating employee vitality. At the same time, according to the actual management mode of the power supply station, no less than 3 sets of performance evaluation templates can be configured for the selection and application of grass-roots teams. Performance evaluation rules can be pre-configured according to the management needs of specific power supply stations, including rule classification, rule details and scoring standards; support performance evaluation permission configuration, different business managers can perform performance evaluation on the business blocks they are responsible for.

[0120] Based on the configured rules, the evaluation template can be customized, including evaluation categories, evaluation items, score explanations, and score proportions, etc. After saving the evaluation template to the database, it can be quickly applied in the management process to support the quick matching of individualized evaluation modes for different types of power supply stations. Support for customizing performance evaluation roles, which can maintain the matching relationship between evaluation roles, evaluation personnel and evaluation items, to support different business managers to perform performance scoring on the business blocks they are responsible for.

[0121] After calling the evaluation template, the management system can automatically perform performance scoring through the evaluation template, i.e. automatically calculating each score of the employees in the power supply station according to the performance rules online. The management system can also support score details viewing and display, and manual modification. Through online automatic reading, automatic calculation and statistics of individual performance indicators are realized, including the average outage time of faults, voltage qualification rate of transformer area, low voltage of transformer area, three-phase imbalance, heavy overload of transformer area, remote control, remote non-remote, meter collection success rate, high negative line loss transformer area, and work order scores of the power supply station.

[0122] For evaluation data that cannot be automatically obtained online, the management system also supports manual scoring, and for scores automatically calculated online, management personnel can manually confirm them to finally generate the overall performance score of employees. After obtaining the score, the management system automatically calculates and summarizes the performance score of each employee according to the score details, generates employee performance ranking, and supports performance file export. In the display process, the management system can display the grid effectiveness score, grid support score, grid basic score, and grid duty score of each employee in the power supply station from high to low, and can view the specific score and score composition by drilling down, and can display the corresponding calculation formula in the score composition.

[0123] By applying the technical solutions provided in the above embodiments, the power supply station intelligent management system can execute different management modes for different target management objects based on the management interface configured based on the visual map. When the target management object is a terminal device, a management work order can be generated according to the management content and sent to the terminal device to execute the corresponding management task. When the target management object is full-element information, the management interface displayed by the terminal device can be refreshed by extracting and issuing the basic data. The system can meet different management needs of task management and data monitoring, increase management functions, and improve the integration and collaboration of the system.

[0124] In some embodiments, as a refinement and extension of the above embodiment, in order to fully describe the specific implementation process of the present embodiment, the present application further provides a power supply station intelligent management system, as shown in Figure 8 When the target management object is the full-element information, the controller of the service module of the power supply station intelligent management system is further configured to:

[0125] S201, acquiring a target user label corresponding to the target management object;

[0126] S202, determining a differentiated service category to which the target management object belongs according to the target user label;

[0127] S203, extracting the basic data in the database according to the management content;

[0128] S204, screening decision data from the basic data according to the differentiated service, and generating a management work order according to the decision data, and / or refreshing the management interface according to the decision data.

[0129] In some embodiments of the present application, the system can also realize differentiated services for power supply station management through intelligent business research and multi-dimensional label portrait, and convert passive response to active service. In order to realize differentiated services, the management system can first construct a user label according to user data, wherein the user label is a classification label constructed based on user historical information, terminal information and user information. For example, the management system can integrate access to different label users, support custom viewing of different label user profiles such as key attention users, power protection users, and arrears users, and realize map positioning display.

[0130] In some embodiments, when constructing the user label, the controller of the system can first obtain user portrait data in a preset detection period. The user portrait data includes one or more combinations of the user historical information, the terminal information, and the user information; the user historical information includes service records and management work orders associated with the service records. Then, the user portrait data is subjected to classification processing to obtain a classification result, and the user label is set according to the classification result, wherein the user label can be a weighted sum result of scores of multiple categories in the classification result. After setting the user label, the management system can establish a user profile based on the user label, and store the user label and the user profile to the database.

[0131] For example, the management system can access different label users from the data platform, including low-voltage resident new installation overtime users in the current month, low-voltage non-resident new installation overtime users in the current month, low-voltage resident new installation users in the current month, low-voltage non-resident new installation users in the current month, service sensitive users, key attention users, current arrears users, red power protection users, etc. By setting user labels for different label users, statistical information of different label users can be displayed according to personnel and power supply station dimensions, such as the number of low-voltage resident new installation overtime users in the current month in the power supply station dimension and the number of low-voltage resident new installation overtime users in the current month in the personnel dimension, which can penetrate the power supply station index to personnel and grid, and assist managers in user analysis.

[0132] Based on the set user label, the management system can realize user detail display, i.e., display user detail information, including user name, user number, account opening date, user label, user belonging area, user belonging area name, payment method, meter reading package number, user address, etc. User analysis self-defined configuration can also be realized, i.e., power supply station managers can self-define the order, position, and quantity of label user display according to different label users they are interested in, to realize multi-dimensional configuration of personal indicators. In addition, the management system also supports user portrait integrated display, i.e., integrates the customer portrait page through the interface to display customer basic information, label situation, payment situation, etc.

[0133] After constructing the user label, the management system can also obtain the target user label corresponding to the target management object when determining that the target management object is full-element information. According to different management contents, the target user label corresponding to the target management object can be the user label of the terminal device login user information sending the control instruction, or the user label of the terminal device login user information receiving the basic data or management work order. According to the target user label, the difference service category to which the target management object belongs is determined, the basic data is extracted from the database according to the management content, the decision data is filtered from the basic data according to the difference service, and the management work order is generated according to the decision data, and / or the management interface is refreshed according to the decision data.

[0134] For example, the management system can present a service desk interface on the terminal device in response to a control instruction. The service desk interface can integrate multi-dimensional customer label portraits to promote accurate services from returning families, sensitive customers to important customers, and to analyze and strengthen customer problem handling from suspected electricity theft, frequent arrears to safety hazards, and to provide support for difference services.

[0135] By accessing different label classification users such as key attention, key power protection, and frequent arrears, and by integrating customer portraits, customer archives can be positioned and displayed on the map. Hierarchical aggregation of service users is achieved, and current arrears users, complaint users, unsatisfied users, frequent power outage users, low-voltage resident new installation users, voltage non-resident new installation users, new installation overtime users, fault repair users, livelihood users, returning users, migratory users, consultation (suggestion) users, key attention users, power protection users, service sensitive users, and caring users are integrated and displayed.

[0136] Different service measures can be performed for users corresponding to different target user labels, that is, for current arrears users, basic archive information, arrears details, and label information of current arrears users of the power supply station can be displayed, including user name, power consumption address, user classification, arrears period, arrears amount, user manager, payment habit, payment record, and other data, to assist in conducting accurate fee collection work and effectively reducing electricity fee recovery risk.

[0137] For complaint users, basic archive information, complaint records, and label information of complaint users of the power supply station can be displayed, including user name, power consumption address, user classification, complaint time, complaint matter, complaint satisfaction, and other data, to assist in conducting accurate service and effectively reducing user complaint service risk.

[0138] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0139] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0140] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0141] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0142] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0143] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0144] For the user who is not satisfied with the revisit, the basic profile information, revisit record and label information of the user who is not satisfied with the revisit of the power supply office can be displayed, including user name, power consumption address, user classification, revisit time, revisit person, revisit method, customer dissatisfaction reason and other data, to help quickly improve weak service links.

[0145] For the returning user, the basic profile information, returning date and label information of the returning user in the jurisdiction of the power supply station can be displayed, specifically including user name, power consumption address, user classification, returning date (judgment), 7-day power consumption trend and other data, so as to visit the returning user in time and improve the user service level.

[0146] For the migratory user, the basic profile information, to (return) date and label information of the migratory user in the jurisdiction of the power supply station can be displayed, specifically including user name, power consumption address, user classification, returning date (judgment), leaving home date (judgment), power consumption record and other data, so as to grasp the power consumption habit of the migratory user in time and improve the power supply prediction level.

[0147] For the power protection user, the basic profile information, power protection record and label information of the power protection user in the jurisdiction of the power supply station can be displayed, specifically including user name, power consumption address, user classification, power protection start date, power protection measures, power protection end date, power protection personnel and other data, so as to absolutely guarantee the power consumption quality and safety of the power protection user.

[0148] For the service sensitive user, the basic profile information, complaint work order and label information of the service sensitive user in the jurisdiction of the power supply station can be displayed, specifically including user name, power consumption address, user classification, complaint times, complaint opinion, follow-up record, dissatisfaction reason and other data, so as to provide data decision support for the power supply station to provide differentiated services.

[0149] For the caring user, the basic profile information, active caring record and label information of the caring user in the jurisdiction of the power supply station can be displayed, specifically including user name, power consumption address, user classification, key caring information, historical caring record and other data, so as to provide active service for the user who needs help.

[0150] By applying the technical solutions provided in the above embodiments, the power supply station intelligent management system can utilize user portrait and big data analysis technology to establish a user label system, realize user refinement and group management. Based on user labels, user hierarchical classification management can also be realized, and basic data capabilities such as user profile, user portrait and user label are provided.

[0151] In some embodiments, as a refinement and extension of the specific implementation of the above embodiments, in order to completely describe the specific implementation process of the present embodiment, the power supply station intelligent management system is also provided in some embodiments of the present application, as shown in Figure 9 The controller of the service module of the power supply station intelligent management system is also configured to:

[0152] S301, determining the management authority of the current terminal device according to the role attribute;

[0153] S302, calling analysis data corresponding to the management authority from the database;

[0154] S303, refreshing the management interface based on the analysis data and the management authority.

[0155] The management system can implement user identity authentication and authorization based on a unified authority platform, classify user roles, and control authority. The unified authority platform can enhance the transmission confidentiality and integrity protection of user identity authentication data, authorization data, password data, and the like, enhance the data integrity and confidentiality protection of the management information zone storage, and meet the protection requirements of the level protection.

[0156] In some embodiments, the data types involved in the management system include password data, configuration data, important business data, and general data. Among them, the storage security level, transmission security level, and availability level of password data, configuration data, and important business data are required to be high. The storage security level of general configuration data is required to be low, the transmission security level is required to be high, and the availability level is required to be high. The storage security level of general data (ordinary business data) is required to be low, the transmission security level is required to be low, and the availability level is required to be high. The important business data involved in the system service of the management information zone mainly includes user sensitive information, including user number, user name, mobile phone number, and the like. This type of data is involved in the display of part of the business, so it will be desensitized in the background server before data transmission.

[0157] In order to ensure the integrity of the data, the management system should be able to detect that the system management data, authentication information, and important business data are damaged in the transmission process, and take necessary recovery measures when the integrity error is detected. It can also detect that the system management data, authentication information, and important business data are damaged in the storage process, and take necessary recovery measures when the integrity error is detected.

[0158] As for the confidentiality requirement of the data, the management system can use encryption or other effective measures to realize the transmission confidentiality of the system management data, authentication information, and important business data; and use encryption or other protection measures to realize the storage confidentiality of the system management data, authentication information, and important business data.

[0159] The management system can also provide data local backup and recovery functions. Complete data backup is performed at least once a day, and the backup medium is stored off-site. It can also provide off-site data backup functions, use communication networks to transmit critical data to backup sites in batches at regular intervals, and provide hardware redundancy for main network equipment, communication lines, and data processing systems to ensure high availability of the system.

[0160] Therefore, after the management system parses the role attribute in the control instruction, the management system can query the management authority corresponding to the user information logged in the terminal device in the unified permission platform according to the role attribute. Then, according to the management authority, the management system calls analysis data from the database. The analysis data is data obtained by performing statistical analysis on the basic data in a preset analysis period. The analysis data includes at least one of work order statistical information, asset management information, user portrait information, device exception information, and key indicator information. After calling the analysis data, the management system can refresh the management interface based on the analysis data and the management authority, so that the terminal device displays the analysis result corresponding to the management authority.

[0161] For example, the management system can display the marketing side volume price fee loss indicator trend, such as power supply volume, power consumption, electricity fee recovery rate, transformer area line loss rate, average power supply time, and million customer complaint volume, through a line chart according to daily, weekly, and monthly statistical dimensions, to assist the manager to master the operation trend. Therefore, in the running process, the management system can record the basic data such as power supply volume and power consumption in the database according to the statistical period. At the same time, the management system can also perform statistical analysis based on the recorded basic data to obtain analysis data. When the user inputs a control instruction for displaying the operation monitoring indicator trend, the management system can first obtain the management authority of the current user, and determine whether the management authority meets the preset authority requirement. If the management authority of the current user is higher than the viewing authority of the operation monitoring indicator trend, the management system can extract the analysis data for calculating the operation monitoring indicator trend, and refresh the management interface according to the analysis data.

[0162] By applying the technical solutions provided in the above embodiments, the power supply station intelligent management system can display marketing side volume price fee loss indicators and other analysis data according to different management authorities, according to personnel, grid, and power supply station dimensions, to realize the penetration of power supply station indicators to personnel and grid, and assist the manager in lean management.

[0163] In some embodiments, as a refinement and extension of the specific implementation of the above embodiments, in order to fully describe the specific implementation process of the present embodiment, the present application further provides a power supply station intelligent management system as shown in Figure 10 The controller of the service module of the power supply station intelligent management system is further configured to:

[0164] S401, determining a target tracking item according to the management work order;

[0165] S402, receiving the reported information of the terminal device based on the target tracking item, the reported information being information reported by the terminal device for the execution process of the management work order;

[0166] S403, record the position information of the report information to generate the line information;

[0167] S404, update the full-factor information according to the report information;

[0168] S405, refresh the management interface according to the updated full-factor information to display the line information in the management interface.

[0169] The management system can display the overall quantity, distribution, completion status and processing track of each grid work order of the power supply station in real time through map visualization. Through supporting temporary work order customization and management in the branch, work tasks can be quickly generated based on the grid map, and performance scoring is supported to facilitate real-time viewing of the location of personnel in the branch and support nearby distribution of work orders in the branch.

[0170] To this end, the management system can first perform grid configuration, that is, the grid basic information can be configured, including grid level, grid name, grid owner, grid range, etc., and the grid management terminal device or personnel of devices such as lines, transformer areas, users and meters in the grid can be configured. After the grid configuration is completed, the management system can also draw the first-level and second-level grid maps in the branch according to the actual business needs of the power supply station, combined with the matching relationship of the grid area, the grid manager and the device.

[0171] For grid work orders, the management system can quickly query the distribution of work orders in the grid, the completion status of work orders and work order warning information, and support on-map work, which can generate grid work orders with one key. For grid work orders, the management system can determine the target tracking item according to the management work order, and receive the execution process report information of the terminal device for the management work order based on the target tracking item. Then record the position information of the report information to generate the line information, and update the full-factor information according to the report information. Thus, the management interface is refreshed according to the updated full-factor information to display the line information in the management interface, realizing real-time integration with the collection closed-loop system and realizing on-map display of personnel location and work order processing track.

[0172] In some embodiments, in order to solve the problem of single function, lack of integration and collaboration of the power supply station management system. The embodiments of the application also provide a power supply station intelligent management method applied to the power supply station intelligent management system described in the above embodiments, and the method comprises:

[0173] receiving a control instruction sent by a terminal device, the control instruction being an instruction input by the terminal device based on an interactive action performed on the full-factor information;

[0174] resolve a role attribute and a management content from the control instruction, the role attribute being an attribute of user information logged in the terminal device corresponding to the control instruction, and the management content being generated according to an interactive action corresponding to the control instruction;

[0175] match the target management object according to the role attribute and the management content, the target management object being the terminal device or the full-element information;

[0176] if the target management object is the terminal device, generate a management work order, and send the management work order to the terminal device according to the full-element information;

[0177] if the target management object is the full-element information, extract basic data corresponding to the full-element information from the database according to the management content, and send the basic data to the terminal device, the basic data being used to refresh a management interface.

[0178] By applying the technical solutions of the above embodiments, the power supply intelligent management method provided by the above embodiments can resolve a role attribute and a management content from the control instruction after receiving the control instruction sent by the terminal device in the display module, and match the target management object according to the role attribute and the management content, and then execute different management modes according to different target management objects. If the target management object is the terminal device, a management work order is generated, and the management work order is sent to the terminal device according to the full-element information. If the target management object is the full-element information, basic data is extracted from the database according to the management content, and the basic data is sent to the terminal device. The method can execute the management mode for different target management objects based on the management interface configured by the visual map, increase the management function, and improve the integration and collaboration of the system.

[0179] The embodiments of the present application also provide a computer device, which can be a personal computer, a server, a network device, etc. The computer device includes a bus, a processor, a memory, and a communication interface, and can also include an input / output interface and a display device. The processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for running the operating system and the computer program in the non-volatile storage medium. The database of the computer device is configured to store location information. The network interface of the computer device is configured to communicate with an external terminal through a network connection. The computer program is executed by the processor to implement the steps in the method embodiments.

[0180] Those skilled in the art can understand that the structure of the computer device described above is only part of the structure related to the scheme of the present application, and does not constitute a limitation on the computer device to which the scheme of the present application is applied. A specific computer device can include more or fewer components, or combine certain components, or have a different arrangement of components.

[0181] In an embodiment, a computer readable storage medium is also provided, which can be non-volatile or volatile, and has stored thereon a computer program which, when executed by a processor, implements the steps of any of the above method embodiments.

[0182] In an embodiment, a computer program product is also provided, comprising a computer program which, when executed by a processor, implements the steps of any of the above method embodiments.

[0183] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for analysis, stored data, displayed data, etc.) involved in the present application are all information and data authorized by the user or authorized by all parties.

[0184] Those of ordinary skill in the art can understand that all or part of the processes in the above embodiments can be completed by a computer program instructing related hardware. The computer program can be stored in a non-volatile computer readable storage medium and, when executed, can include the processes of the above embodiments.

[0185] In the embodiments provided in the present application, any reference to memory, database or other medium can include at least one of non-volatile and volatile memory. Non-volatile memory can include Read-Only Memory (ROM), magnetic tape, floppy disk, flash memory, optical storage, high-density embedded non-volatile memory, resistive memory (ReRAM), magnetoresistive memory (MRAM), ferroelectric memory (FRAM), phase change memory (PCM), graphene memory, etc.

[0186] The volatile memory can include a random access memory (RAM), an external cache memory, etc. As an illustration and not a limitation, the RAM can be a single RAM, a dual RAM, a static RAM (SRAM), a dynamic RAM (DRAM), etc.

[0187] The database involved in each of the embodiments provided in the present application can include at least one of a relational database and a non-relational database. The non-relational database can include a distributed database based on a blockchain, etc., without being limited thereto. The processor involved in each of the embodiments provided in the present application can be a general-purpose processor, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., without being limited thereto.

[0188] Each of the technical features of the above embodiments can be combined arbitrarily, and in order to make the description simple, each of the technical features in the above embodiments is not described in all possible combinations, however, as long as the combination of the technical features does not exist contradictory, it should be considered as the scope of the present application.

[0189] The above-described embodiments only express several implementation manners of the present application, the description is more specific and detailed, but it should not be understood as a limitation on the patent scope of the present application. It should be pointed out that for those skilled in the art, without departing from the concept of the present application, a number of modifications and improvements can be made, which all belong to the protection scope of the present application. Therefore, the protection scope of the present application should be subject to the appended claims.

Claims

1. A power supply station intelligent management system, characterized in that, The system comprises: a display module comprising a plurality of terminal devices configured to display a management interface, the management interface comprising full-element information configured according to a visual map, the full-element information comprising one or more combinations of grid information, line information, transformer area information, device information, and user information; an access module comprising a plurality of communication interfaces configured to establish a communication connection with the terminal devices; a service module connected to the display module and the access module, the service module comprising a database and a controller; the database stores basic data corresponding to the full-element information; the controller is configured to: receive a control instruction sent by the terminal device, the control instruction being an instruction input by the terminal device based on an interactive action performed on the full-element information; parse a role attribute and a management content from the control instruction, the role attribute being an attribute of user information of the terminal device corresponding to the control instruction, and the management content being generated according to the interactive action corresponding to the control instruction; match a target management object according to the role attribute and the management content, the target management object being the terminal device or the full-element information; if the target management object is the terminal device, generate a management work order and send the management work order to the terminal device according to the full-element information; if the target management object is the full-element information, extract the basic data from the database according to the management content, and send the basic data to the terminal device, the basic data being used to refresh the management interface.

2. The system of claim 1, wherein, The controller that sends the management work order to the terminal device according to the full-element information is further configured to: determine a pickable terminal according to the role attribute and the management content, the pickable terminal comprising at least one terminal device located within a preset pickable range in the visual map; send the management work order to the pickable terminal at a first time, the first time being a time earlier than a preset time threshold within a task delegation period; receive pick-up receipt information fed back by the pickable terminal for the management work order, and update the database according to the receipt information.

3. The system of claim 2, wherein, The controller is further configured to: generate an un-picked work order set according to the pick-up receipt information, the un-picked work order set comprising at least one management work order that has not received the pick-up receipt information; obtain a business range corresponding to the un-picked work order set, the business range being a preset pickable range or a subset of the preset pickable range in the visual map; determine an alternative terminal according to the business range, the alternative terminal being the terminal device within the business range; send the management work order in the un-picked work order set to the alternative terminal at a second time, the second time being later than the first time.

4. The system of claim 3, wherein, The controller is further configured to: receive a delegation receipt information fed back by the alternative terminal for the management work order; determine an uncompleted work order according to the delegation receipt information, the uncompleted work order being the management work order that has not received the delegation receipt information fed back by the alternative terminal; An uncompleted work order is associated with a management terminal, and the association information of the uncompleted work order is sent to the management terminal, which is a terminal device with higher management authority than the alternative terminal and the available terminal; A delegation instruction fed back by the management terminal is received, and the delegation instruction includes specified terminal information; According to the delegation instruction, the uncompleted work order is sent to the terminal device specified by the delegation instruction at a third time, which is later than the second time.

5. The system of claim 1, wherein, If the target management object is the full factor information, the controller is further configured to: Obtain a target user tag corresponding to the target management object, the target user tag being a classification tag constructed based on user historical information, terminal information, and user information; Determine a differentiated service category to which the target management object belongs according to the target user tag; Extract the basic data from the database according to the management content; According to the differentiated service, the decision data is filtered out from the basic data, and the management work order is generated according to the decision data, and / or the management interface is refreshed according to the decision data.

6. The system of claim 5, wherein, The controller is further configured to: Obtain user portrait data in a preset detection period, the user portrait data including one or more combinations of the user historical information, the terminal information, and the user information; the user historical information includes service records and management work orders associated with the service records; Perform classification processing on the user portrait data to obtain a classification result; Set a user tag according to the classification result, the user tag being a weighted sum result of multiple category scores in the classification result; Establish a user profile based on the user tag, and store the user tag and the user profile to the database.

7. The system of claim 1, wherein, The controller extracts the basic data from the database according to the management content, and is further configured to: Parse user-defined information from the control instruction, the user-defined information including at least one monitoring item in the management interface determined according to user interaction actions; the management interface includes multiple monitoring items that can be selected under the current management authority; The current management authority is determined according to the role attribute; Extract the basic data from the database according to the user-defined information; Match a task template in the database according to the management content, the task template being a template pre-constructed according to different management contents; Assemble the basic data according to the task template to generate a visual management control, the visual management control including at least one of a business control, a data control, and a geographic information control.

8. The system of claim 1, wherein, The controller is further configured to: Determine the management authority of the current terminal device according to the role attribute; Call analysis data corresponding to the management authority from the database, the analysis data being data obtained by performing statistical analysis on the basic data in a preset analysis period; the analysis data includes at least one of work order statistical information, asset management information, user portrait information, device exception information, and key indicator information; The management interface is refreshed based on the analysis data and the management authority.

9. The system of claim 1, wherein, The controller is further configured to: determine a target tracking item according to the management work order; receive reported information of the terminal device based on the target tracking item, the reported information being information reported by the terminal device for an execution process of the management work order; record position information of the reported information to generate the line information; update the full-element information according to the reported information; refresh the management interface according to the updated full-element information to display the line information in the management interface.

10. A power supply station intelligent management method, characterized in that, The method is applied to the power supply smart management system of any one of claims 1-9, and the method comprises: receiving a control instruction sent by a terminal device, the control instruction being an instruction input by the terminal device based on an interactive action performed on full-element information; analyzing a role attribute and management content from the control instruction, the role attribute being an attribute of user information logged in by the terminal device corresponding to the control instruction, and the management content being generated according to the interactive action corresponding to the control instruction; matching a target management object according to the role attribute and the management content, the target management object being the terminal device or the full-element information; if the target management object is the terminal device, generating a management work order and sending the management work order to the terminal device according to the full-element information; if the target management object is the full-element information, extracting basic data corresponding to the full-element information in the database according to the management content, and sending the basic data to the terminal device, the basic data being used to refresh a management interface.

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