Display processing method and device, computer equipment and storage medium

Abstract

The embodiment of the invention discloses a display processing method and device, computer equipment and a storage medium. The method comprises the steps that a service interaction interface between a first customer service object and a target customer object is displayed; the service interaction interface comprises a description prompt about the target customer object, the description prompt is used for prompting that description information added by a second customer service object exists in the target customer object, and the second customer service object is a customer service object serving the target customer object in a historical time period; obtaining a viewing operation on the description information of the target customer object from the service interaction interface, and displaying a description interface of the target customer object; wherein the description information added by the second customer service object for the target customer object is displayed in the description interface, the description information of the customer object can be unified, and the storage difficulty of the customer description information is effectively reduced.

Description

Technical Field

[0001] This application relates to the field of computer technology, and in particular to a display processing method, apparatus, computer equipment, and storage medium. Background Technology

[0002] With the development of computer technology, customer service has shifted online, enabling a convenient service model that allows for customer support anytime, anywhere. To better understand each customer's needs, customer service representatives can add descriptive information, which is then visible to the representative when providing service again. However, currently, once a customer service representative adds descriptive information, only that representative can view it. Experience shows that the current method of adding and displaying descriptive information results in inconsistencies between different customer service representatives, making the management of customer descriptions difficult. Summary of the Invention

[0003] This invention provides a display processing method, apparatus, computer device, and storage medium that can unify the description information of customer objects and effectively reduce the difficulty of storing customer description information.

[0004] On one hand, embodiments of the present invention provide a display processing method, including:

[0005] Displays a service interaction interface between a first customer service representative and a target customer; the service interaction interface includes a description prompt about the target customer, the description prompt being used to indicate that the target customer already has description information added by a second customer service representative, the second customer service representative being the customer service representative who provided service to the target customer during a historical time period;

[0006] The service interaction interface obtains the operation to view the description information of the target customer object, and displays the description interface of the target customer object; wherein, the description interface displays the description information added by the second customer service object for the target customer object.

[0007] In another aspect, embodiments of the present invention provide a display processing device, comprising:

[0008] The display unit is used to display the service interaction interface between the first customer service object and the target customer object; the service interaction interface includes a description prompt about the target customer object, the description prompt is used to indicate that the target customer object has description information added by a second customer service object, the second customer service object is the customer service object that provided services to the target customer object in a historical time period;

[0009] The acquisition unit is used to perform a viewing operation to obtain descriptive information about the target customer object from the service interaction interface.

[0010] The display unit is further configured to display a description interface for the target customer object; wherein the description interface displays description information added by the second customer service object for the target customer object.

[0011] In one embodiment, the display unit is further configured to display the description addition interface of the target customer object in response to a display operation on the description addition interface, the description addition interface including at least one addition area, and different addition areas are used to support adding different types of description information;

[0012] The display unit is further configured to, in response to a description addition operation performed on the description addition interface, display description information added by the first customer service object for the target customer object in the description interface;

[0013] The description information added by the first customer service representative to the target customer can be viewed by other customer service representatives of the target customer.

[0014] In one embodiment, the added area includes at least one of the following: a text added area, a link added area, and an image added area;

[0015] The text addition area supports adding descriptive text indicating the overall evaluation of the target customer;

[0016] The link addition area is used to support the addition of target links related to the consultation content of the target customer;

[0017] The image addition area is used to support adding target images of the target customer object, including message images generated from historical dialogue messages between the target customer object and different customer service objects.

[0018] In one embodiment, the description interface of the target customer object includes at least one display area, and different display areas are used to display different types of descriptive information; wherein, the at least one display area includes: a text display area, a link display area, or an image display area;

[0019] The text display area is used to display descriptive text, the link display area is used to display target links, and the image display area is used to display target images;

[0020] When displaying description information in each display area, it supports displaying the object identifier of the different customer service object corresponding to each description information.

[0021] In one embodiment, when the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; the display unit is specifically used for:

[0022] In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object is replaced and displayed in the description interface with the description information added by the first customer service object for the target customer object; or,

[0023] In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object and the description information added by the first customer service object for the target customer object are displayed simultaneously on the description interface.

[0024] In one embodiment, when the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; the display unit is specifically used for:

[0025] In response to the description addition operation performed on the description addition interface, the first customer management permission corresponding to the first customer service object and the second customer management permission of the second customer service object are obtained.

[0026] When the first customer management authority is higher than the second customer management authority, the description information added by the first customer service object for the target customer object is displayed in the description interface;

[0027] When the first customer management authority is lower than the second customer management authority, the description information added by the second customer service object for the target customer object is displayed in the description interface.

[0028] In one embodiment, the display unit is specifically used for:

[0029] The description information added by the first customer service representative for the target customer is displayed in the first display area of ​​the description interface, and the description information added by the second customer service representative for the target customer is displayed in the second display area of ​​the description interface; or,

[0030] The description information added by the first customer service object and the description information added by the second customer service object are displayed in separate areas based on the type of description information; description information of the same type is displayed in the same area of ​​the description interface, and description information of different types is displayed in different areas of the description interface.

[0031] In one embodiment, the description interface further includes description information added by the first customer service object for the target customer object; the display unit is specifically used for:

[0032] The service interaction interface obtains the operation to view the description information of the target customer object, displays the description interface of the target customer object, and displays the description information added by the first customer service object for the target customer object in the description interface;

[0033] In response to the display trigger operation of the description information added to the second customer service object, the description information added by the second customer service object for the target customer object is displayed on the description interface.

[0034] In one embodiment, the description information added by the second customer service object to the target customer object is added by logging in through the service account of the second customer service object. The second customer service object also includes a social account, and the social account of the second customer service object and the social account of the first customer service object are friends.

[0035] The display unit is also used to display the social interface logged in by the social account of the first customer service object after the second customer service object adds description information to the target customer object;

[0036] The display unit is further configured to display a target notification message in the social interface to instruct the first customer service object to view the description information added by the second customer service object for the target object.

[0037] In one embodiment, the service interaction interface between the first customer service representative and the target customer is accessed by the first customer service representative's service account.

[0038] The display unit is further configured to acquire a selection trigger operation for the target notification message, trigger the login of the service account of the first customer service object, and display the service interaction interface between the first customer service object and the target customer object.

[0039] In one embodiment, the display unit is specifically used for:

[0040] The operation of viewing the description information of the target customer object from the service interaction interface is used to determine whether the first customer service object has service permissions to serve the target customer object.

[0041] If so, a description interface for the target customer object will be displayed.

[0042] In one embodiment, the display unit is further configured to display an inquiry message asking the first customer service object whether to add descriptive information for the target customer object in response to a closing trigger operation of the service interaction interface;

[0043] The display unit is also used to display the description addition interface of the target customer object when a confirmation trigger operation is obtained for the inquiry information.

[0044] In one embodiment, the acquisition unit is further configured to acquire a viewing operation of the description information of the target customer object from the service interaction interface, and display the description information added by the second customer service object for the target customer object as the conversation message of the target customer object.

[0045] In one embodiment, the apparatus further includes a processing unit.

[0046] The acquisition unit is also used to acquire the consultation information sent by the target customer object, and to acquire at least one customer service object that requests a response to the target customer object;

[0047] The processing unit is used to evaluate the service capabilities of each customer service object, obtain an evaluation result, and select a target customer service object from the at least one customer service object based on the evaluation result; wherein the selected target customer service object includes the first customer service object.

[0048] In one embodiment, the processing unit is further configured to obtain evaluation rules for service capability assessment, the evaluation rules including at least one of the following: a rule based on the number of services already served, a rule based on the matching degree between the service type and the consultation information, and a rule based on whether customer service responses have been provided to the target customer.

[0049] The processing unit is also used to evaluate the responsiveness of each customer service recipient according to the evaluation rules.

[0050] In one embodiment, the acquisition unit is further configured to acquire service messages between the target customer object and different customer service objects, and perform object description analysis on the target customer object based on the service messages to obtain analysis results;

[0051] The processing unit is further configured to generate descriptive reference information for the target customer object based on the analysis results, and output the descriptive reference information to the first customer service object, so that the first customer service object can add a description for the target customer object based on the descriptive reference information.

[0052] In another aspect, embodiments of the present invention provide a computer device, including a processor, an input device, an output device, and a memory, wherein the processor, input device, output device, and memory are interconnected, wherein the memory is used to store a computer program supporting a terminal to execute the above-described method, the computer program including program instructions, and the processor is configured to invoke the program instructions to execute the following steps:

[0053] Displays a service interaction interface between a first customer service representative and a target customer; the service interaction interface includes a description prompt about the target customer, the description prompt being used to indicate that the target customer already has description information added by a second customer service representative, the second customer service representative being the customer service representative who provided service to the target customer during a historical time period;

[0054] The service interaction interface obtains the operation to view the description information of the target customer object, and displays the description interface of the target customer object; wherein, the description interface displays the description information added by the second customer service object for the target customer object.

[0055] In another aspect, embodiments of the present invention provide a computer-readable storage medium storing a computer program, the computer program including program instructions that, when executed by a processor, cause the processor to perform the method described in the first aspect.

[0056] In another aspect, embodiments of the present invention provide a computer program product, the computer program product including a computer program, the computer program including program instructions, and when the program instructions are invoked by a processor, causing the processor to execute the method described in the first aspect.

[0057] In this embodiment of the application, the computer device can support service interaction between the first customer service object and the target customer object by displaying a corresponding service interaction interface for the first customer service object. In the service interaction interface, if there is a second customer service object that has added description information for the target customer object, and the description information added by the second customer service object for the target customer object was added in a historical time period, then when the computer device displays the service interaction interface, it can display a description prompt for the target customer object in the service interaction interface to indicate that the target customer object already has relevant description information, and can be used to prompt the second customer service object to view the description information based on the description prompt. Based on the description prompts displayed in the service interaction interface, the first customer service representative can view the description information of the target customer based on these prompts, thereby triggering the display of the target customer's description interface. They can then view the description information added by the second customer service representative for that target customer, thus achieving unified management of customer records and descriptions. This ensures the consistency of customer description information viewed by different customer service representatives. Furthermore, it enables each customer service representative to accurately locate and analyze the target customer based on descriptions provided by other customer service representatives when providing services to that target customer. This helps improve the effectiveness of customer service services provided by other customer service representatives to the target customer, thereby significantly improving service quality. Attached Figure Description

[0058] To more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the following description of the embodiments will be briefly introduced. Obviously, the drawings described below are some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0059] Figure 1a This is a schematic diagram illustrating a service consultation interaction provided by an embodiment of the present invention;

[0060] Figure 1b This is a schematic diagram of a display processing system provided in an embodiment of the present invention;

[0061] Figure 2 This is a schematic flowchart of a display processing method provided in an embodiment of the present invention;

[0062] Figure 3a This is a schematic diagram of a service interaction interface provided in an embodiment of the present invention;

[0063] Figure 3b This is a schematic diagram of a service interaction interface for displaying a prompt window provided in an embodiment of the present invention;

[0064] Figure 3c This is an interactive schematic diagram of a cancel component of a selection prompt window provided in an embodiment of the present invention;

[0065] Figure 3d This is a schematic diagram illustrating the display of descriptive information in the form of a conversation message, provided by an embodiment of the present invention.

[0066] Figure 3e This is a schematic diagram illustrating an interface for adding elements, provided by an embodiment of the present invention.

[0067] Figure 3f This is a schematic diagram of a triggering display description addition interface provided by an embodiment of the present invention;

[0068] Figure 3g This is a schematic diagram illustrating another way of adding an interface, provided by an embodiment of the present invention;

[0069] Figure 3h This is a schematic diagram illustrating a modification of description information provided in an embodiment of the present invention;

[0070] Figure 4a This is a schematic diagram illustrating the display of description information on a description interface according to an embodiment of the present invention;

[0071] Figure 4b This is another schematic diagram of displaying description information in the description interface provided by an embodiment of the present invention;

[0072] Figure 4c This is another schematic diagram of displaying description information on a description interface provided by an embodiment of the present invention;

[0073] Figure 4d This is a schematic diagram illustrating the addition of descriptive information according to an embodiment of the present invention;

[0074] Figure 4e This is a schematic diagram illustrating another method of adding descriptive information provided in an embodiment of the present invention;

[0075] Figure 5 This is a schematic flowchart of a description information notification provided by an embodiment of the present invention;

[0076] Figure 6a This is a schematic diagram illustrating the display of notification messages according to an embodiment of the present invention;

[0077] Figure 6b This is a schematic diagram of an interactive interface for displaying a service triggered by a notification message, provided by an embodiment of the present invention.

[0078] Figure 6c This is a schematic diagram of another interactive interface for displaying services based on notification messages, provided by an embodiment of the present invention;

[0079] Figure 6d This is a schematic diagram of a triggering display description addition interface provided by an embodiment of the present invention;

[0080] Figure 7 This is a schematic flowchart illustrating the selection of customer service targets according to an embodiment of the present invention;

[0081] Figure 8a This is a schematic diagram of a customer service platform provided in an embodiment of the present invention;

[0082] Figure 8b This is a schematic diagram illustrating the addition of descriptive information according to an embodiment of the present invention;

[0083] Figure 8c This is a flowchart of adding descriptive information provided in an embodiment of the present invention;

[0084] Figure 8d This is a schematic diagram illustrating a description of information viewing provided in an embodiment of the present invention;

[0085] Figure 8e This is a flowchart of a description information viewing method provided in an embodiment of the present invention;

[0086] Figure 8f This is a schematic diagram illustrating the sending of a notification message according to an embodiment of the present invention;

[0087] Figure 8g This is a flowchart of a notification message sending method provided in an embodiment of the present invention;

[0088] Figure 9 This is a schematic block diagram of a display processing device provided in an embodiment of the present invention;

[0089] Figure 10 This is a schematic block diagram of a computer device provided in an embodiment of the present invention. Detailed Implementation

[0090] The technical solutions of this application will now be clearly and completely described with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of this application, and not all embodiments. Based on the embodiments of this application, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of this application.

[0091] This application proposes a display processing method that allows a computer device to display the service interaction interface between a first customer service object and a target customer object. If the target customer object already has description information added by a second customer service object, then when the second customer service object triggers a viewing operation on the description information of the target customer object, the description information added by the second customer service object will be displayed. In other words, when there are at least two customer service objects providing customer service responses to the target customer object, if a customer service object adds description information to the target customer object, other customer service objects can view the description information through the service interaction interface on their own end. This ensures that all customer service objects providing services to the target customer object see the same description information when viewing the description information of the target customer object, thus guaranteeing the consistency of the display of the target customer object's description information among different customer service objects. Based on the consistent display of the customer object's description information among different customer service objects, unified management of the target customer object's description information can be achieved, which can effectively reduce the difficulty of managing the target customer object's information. Here, the first customer service object and the second customer service object are objects that correspond to different object identifiers. The object identifier can be the service account that the first customer service object and the second customer service object log in to the service interaction interface, or it can be the unique identity identifier that the first customer service object and the second customer service object correspond to, such as the identity ID (idendity, ID), avatar identifier, or customer service ID, etc., that correspond to the first customer service object and the second customer service object, respectively.

[0092] In one embodiment, the customer service object (such as the first customer service object and the second customer service object mentioned above) is the object providing service consultation, while the customer object is the object initiating the service consultation. This consultation can be initiated in various scenarios, such as: in a gaming scenario, a consultation about game operation issues; in an e-commerce scenario, a consultation about related products; or in the application development process, a consultation about development issues, etc. After the customer object initiates a service consultation, the customer service object can receive the consultation information from the service interaction interface. This interface displays the consultation information as a conversation message from the customer service object. Based on this interface, the customer service object can reply to the consultation and return the reply to the customer object.

[0093] Below, in conjunction with Figure 1a This application provides a brief description of the service interaction process between the customer service object and the customer object in this embodiment. In this embodiment, the service interaction process is mainly based on the service interaction interface, such as... Figure 1a As shown, the service interaction process between the customer service representative and the customer mainly includes the following steps:

[0094] ①Target customers (e.g.) Figure 1a User A) through the corresponding terminal device, such as Figure 1a A service inquiry is initiated by a terminal device marked with 101, and an inquiry message is sent to the customer service representative. This message is displayed on the service interaction interface between the customer and the customer service representative. This service interaction interface can be configured as follows: Figure 1a The interface marked with 102 in the middle, and the consultation information is displayed in the service interaction interface as a session message sent by the customer object, wherein the consultation information may be, for example, as... Figure 1a The question in the text is "Does it include free shipping?"

[0095] ② Customer service targets (e.g.) Figure 1a User B) uses the corresponding terminal device, such as Figure 1a The terminal device marked with 103 provides a service response. Similarly, this response message is also displayed as a session message in the service interaction interface. This response message could be, for example, like... Figure 1a The phrase "all items include free shipping" appears in the text.

[0096] in, Figure 1a The service interaction interface 102 shown is the interface displayed on the customer's terminal device 103. The service inquiry initiated by the customer can be initiated through the service interaction interface displayed on the customer's terminal device 101, or it can be initiated through other social interfaces, such as an information inquiry webpage, an information inquiry window, etc. In this embodiment, the method of initiating service inquiry by the customer is not limited, but the inquiry information initiated by the customer will be displayed in the service interaction interface 102 in the form of a conversation message so that the customer can reply to the inquiry information.

[0097] It should be specifically noted that the data involved in the display processing of this application (such as information about target customers, information about different customer service representatives, etc.) requires the permission or consent of the relevant parties when applied to specific products or technologies in this application embodiment. Furthermore, the collection, use, and processing of this data must comply with relevant regional laws, regulations, and standards, and adhere to the principles of legality, legitimacy, and necessity, without involving the acquisition of data types prohibited or restricted by laws and regulations. In some optional embodiments, the relevant data involved in this application embodiment is obtained after separate authorization from the relevant parties. Additionally, when obtaining separate authorization from the parties, the purpose of the relevant data has been explained to the relevant parties. That is, the processes involved in viewing the description information of customer objects in this application embodiment are all performed with the knowledge and consent of the customer object and relevant customer service representatives, and within the scope of use authorized by the customer object and relevant customer service representatives.

[0098] Based on the aforementioned service interaction process between the customer and the customer service representative, the customer service representative can add relevant descriptive information to the customer at any stage of this interaction. Then, when the customer re-initiates a service inquiry, the customer service representative currently serving the customer (such as the first customer service representative) can view the descriptive information added to the customer by other customer service representatives (such as the second customer service representative) in the previous historical stages. Based on viewing this descriptive information, the customer service representative currently providing the service can perform a basic analysis of the customer, understand the customer's needs, problems to be solved, etc., thereby improving the effectiveness of the current service provided to the customer.

[0099] In one embodiment, the display processing method of this application can be applied to, for example... Figure 1b In the display processing architecture shown. For example... Figure 1b As shown, this network architecture may include a server 200 and a terminal device cluster. The terminal device cluster may include one or more terminal devices; the number of terminal devices is not limited here. Figure 1b As shown, multiple terminal devices can specifically include terminal device 1, terminal device 2, terminal device 3, ..., terminal device n, where n is a positive integer. For example... Figure 1b As shown, terminal device 1, terminal device 2, terminal device 3, ..., terminal device n can all connect to server 200 via the network, so that each terminal device can interact with server 200 through the network connection.

[0100] like Figure 1b The server 200 shown can be a standalone physical server, a server cluster or distributed system composed of multiple physical servers, or a cloud server providing basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, CDN (Content Delivery Network), and big data and artificial intelligence platforms. Terminal devices can be: smartphones, tablets, laptops, desktop computers, smart TVs, in-vehicle terminals, smart home devices, and other smart terminals. Any one of the terminal devices 1 to n associated with server 200 is the terminal device where a specific customer service object resides (or the terminal device where a specific customer object resides).

[0101] Wherein, if terminal device 1 is the terminal device where the first customer service object is located, the terminal device where the target customer object served by the first customer service object is located can be terminal device 2 or terminal device 3, etc., other than terminal device 1. Hereinafter, the embodiment of this application will be specifically described with the terminal device where the first customer service object is located as terminal device 1, the terminal device where the target customer object is located as terminal device 2, and the terminal device where the second customer service object is located as terminal device 3 as an example.

[0102] In one embodiment, terminal device 1, terminal device 2, and terminal device 3 can all be user terminals, and each terminal device can have a service client. This service client is used to support service interaction. When supporting service interaction between the first customer service object (or the second customer service object) and the target customer object, the service client will display a service interaction interface through terminal device 1 (and terminal devices 2 and 3) for interaction. The server 200 is the backend server to which the service client belongs, supporting the operation of the service client and providing it with functions such as data storage, data analysis, and data distribution. In one embodiment, the service client can be software, a mini-program (a program that does not require installation), a webpage, etc.

[0103] When these three terminal devices interact with services based on the service client, firstly, the target customer initiates a service inquiry through terminal device 2. The server 200 then displays this inquiry information as session information in the service interaction interface through the service client. If the object currently providing the inquiry response to the target customer is the second customer service object, then the second customer service object can add corresponding description information for the target customer through the service interaction interface displayed on terminal device 3 while providing the inquiry response to the target customer through terminal device 3. After obtaining the description information added by the second customer service object through terminal device 3, the server 200 can add the description information to the description interface of the target customer after completing the object verification of the second customer service object and the information verification of the description information.

[0104] When a target customer re-initiates a service inquiry, and the first customer service representative responds to this inquiry, the first customer service representative can request the server 200 to display the target customer's description information via terminal device 1. After verifying the request, the server 200 will display the target customer's description interface on the terminal device 1 where the first customer service representative is located, and this interface will display the description information added by the second customer service representative. The aforementioned first customer service representative, second customer service representative, and the terminal device corresponding to the target customer are merely illustrative examples.

[0105] By adding and displaying description information in this way, unified management of customer description information can be achieved, thereby ensuring the consistency of the description information of the corresponding customer seen by each customer service representative and reducing the difficulty of managing and storing customer description information.

[0106] Please see Figure 2This is a schematic flowchart illustrating a display processing method proposed in an embodiment of this application. This display processing method can be executed by a computer device, which can... Figure 1b The server in the middle can also be Figure 1b Terminal devices in the process. For example... Figure 2 As shown, the method may include:

[0107] S201, Display the service interaction interface between the first customer service object and the target customer object; The service interaction interface contains a description prompt about the target customer object, which is used to indicate that the target customer object already has description information added by the second customer service object, and the second customer service object is the customer service object that provided services to the target customer object in the historical time period.

[0108] The first customer service contact is the customer service contact currently providing consultation services to the target customer, who is the one initiating the service inquiry. The second customer service contact is the customer service contact that provided services to the target customer within a historical time period. The historical time period refers to the time period before the time when the first customer service contact provided consultation services to the target customer. In other words, the second customer service contact is the customer service contact that provided consultation services to the target customer before the first customer service contact.

[0109] When the first customer service representative provides service consultation to the target customer, the target customer's consultation information can be displayed as conversation messages in the corresponding service interaction interface on the first customer service representative's side. In one embodiment, the service interaction interface on the first customer service representative's side can be as follows: Figure 1a As shown in the interface marked 102, this service interaction interface is a social interface between the first customer service object and the target customer object. That is to say, the first customer service object and the target customer object complete the service consultation process through the interaction of conversation messages in the service interaction interface.

[0110] Since the second customer service representative has already provided a response to the target customer, to facilitate subsequent responses from other customer service representatives (such as the first representative), the second representative can add descriptive information for the target customer. After the second representative adds this descriptive information, when the first representative provides a response, a notification will appear in the service interface indicating that the second representative already has added descriptive information. This notification can be displayed as follows: Figure 3a As shown, the description prompt can be as follows: Figure 3a The content marked with 30. For example...Figure 3a As indicated by description prompt 30, this description prompt may include a viewing component. When the computer device determines that the viewing component has been selected, it can confirm that a viewing operation for the description information of the target customer object has been obtained from the service interaction interface, and trigger the display of the description interface of the target customer object, i.e., proceed to step S202. The selection operation for the viewing component may include operations such as clicking, double-clicking, long-pressing, and dragging. In this embodiment, the execution method of the selection operation for the viewing component is not limited.

[0111] When the first customer service representative responds to a customer inquiry after the second representative has added descriptive information for that customer, the first representative can be prompted to review the descriptive information added by the second representative. In one implementation, the computer device can display the descriptive prompt as a system message in the service interaction interface after the first representative triggers the display of the interface with the second representative. Specifically, this could be as follows: Figure 3a As shown; in another implementation, the computer device may also display a prompt window when the first customer service object triggers the display of the service interaction interface, and display a descriptive prompt in the prompt window, wherein the service interaction interface displaying the prompt window can be as follows: Figure 3b As shown, the prompt window can be displayed as follows: Figure 3b The window marked 31 is shown in the image. By viewing the selection of components in this prompt window, a description interface for the target customer can be triggered. If the "Cancel" component is selected in the prompt window, the service interaction interface for the target customer will be displayed. The process by which the computer determines that the "Cancel" component in the prompt window has been selected, and the display of the service interaction interface, can be described as follows: Figure 3c As shown.

[0112] In another implementation, when the first customer service representative responds to a customer inquiry after the second customer service representative has added descriptive information for the target customer, the computer device can also directly display the descriptive information added by the second customer service representative for the target customer within the service interaction interface. Specifically, the computer device can display the descriptive information added by the second customer service representative as a conversation message for the target customer within the service interaction interface. Figure 3d As shown, the description information of the target customer object displayed in the service interaction interface in the form of a session message can be as follows: Figure 3d The session message marked with 32.

[0113] Based on this service interface, the first customer service representative can add relevant descriptive information for the target customer. This descriptive information is added through a description addition interface, which can be as follows: Figure 3e The interface shown includes a description addition area 33. The computer device can then use the input of the first customer service object in the description addition area 33 as the description information of the target customer object.

[0114] In one embodiment, the description-adding interface is displayed when the computer device receives a display operation for the description-adding interface from the service interaction interface. The display operation for the description-adding interface in the service interaction interface can be a trigger operation on a display component (such as selecting or clicking a display component), or it can be an operation to display the description-adding interface via voice input. In a specific implementation, the process of displaying the description-adding interface can be as follows: Figure 3f As shown, since the service interaction interface includes a customer details component 34, the computer device can first display the description interface 301 of the target customer object when the customer details component 34 is selected, and then trigger the display of the description addition interface through the display component 35 for the description addition interface included in the description interface.

[0115] In another implementation, if the service interface includes a component for viewing descriptive information (such as...) Figure 3a In the description prompt marked with 30 (view component), when the computer device triggers the display of the description addition interface, it can first trigger the display of the description interface of the target customer object based on the view component, and then trigger the display of the description addition interface through the description interface. In another implementation, the computer device can also set a display trigger component for the description addition interface in the service interaction interface, so that the description addition interface can be directly displayed when the display trigger component for the description addition interface is selected.

[0116] In one embodiment, the description addition interface may include at least one addition area, and different addition areas are used to support adding different types of descriptive information. The at least one addition area included in the description addition interface may be at least one of the following: a text addition area, a link addition area, and an image addition area; wherein, the text addition area supports adding descriptive text indicating the overall evaluation of the target customer; the link addition area is used to support adding target links related to the consultation content of the target customer; the image addition area is used to support adding target images of the target customer, including message images generated from historical dialogue messages between the target customer and different customer service representatives, where the historical dialogue messages may be all dialogue messages or selected key dialogue messages from all dialogue messages. The description addition interface including the text addition area, link addition area, and image addition area can be as follows: Figure 3g As shown.

[0117] When a first customer service representative adds description information for a target object using the description addition interface, the computer device can acquire the description addition operation performed on the description addition interface and display the description information added by the first customer service representative for the target customer object in the description interface. The description information added by the first customer service representative for the target customer object can also be viewed by other customer service representatives of the target customer object (such as a second customer service representative). In one embodiment, based on the various addition areas included in the description addition interface, the description addition operation is an addition operation performed in different addition areas, such as a text input operation performed in a text addition area, a link input operation performed in a link addition area, or an image upload operation performed in an image addition area.

[0118] Based on the description addition operation performed by the first customer service object, when displaying the description information of the first customer service object in the description interface, if the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object when the description addition operation is performed, the computer device can adopt the following three display strategies to display the description information added by the first customer service object:

[0119] (1) Replace the description information of the second customer service object with the description information added by the first customer service object for display.

[0120] (2) Display the description information added by the first customer service object and the description information of the second customer service object at the same time.

[0121] (3) Based on the customer management permissions corresponding to the first customer service object and the second customer service object respectively, and according to the level of customer management permissions, display the description information added by the customer service object with higher customer management permissions in the description interface.

[0122] In the third scenario, when the computer device displays the description information added by the first customer service object for the target customer object in the description interface according to the description addition operation performed in the description addition interface, it can first respond to the description addition operation performed in the description addition interface to obtain the first customer management permission corresponding to the first customer service object and the second customer management permission of the second customer service object; then, when the first customer management permission is higher than the second customer management permission, the description information added by the first customer service object for the target customer object is displayed in the description interface; when the first customer management permission is lower than the second customer management permission, the description information added by the second customer service object for the target customer object is displayed in the description interface.

[0123] like Figure 3h The diagram illustrates the process where, when the description interface for the target customer already displays description information added by a second customer service representative, and the first customer service representative has higher customer management permissions than the second, the description information for the target customer is displayed in the description interface based on the first customer service representative's description addition operation. However, if the first customer service representative's customer management permissions are lower than the second, the description information originally added by the second customer service representative will still be displayed in the description interface; that is, the description information displayed in the target customer's description interface will still indicate that the customer is a high-quality customer. Therefore, based on... Figure 3h It can be seen that the description information added by a customer service representative with higher customer management authority will replace the description information added by a customer service representative with lower customer management authority. The customer service representative with higher customer management authority may be a manager such as a customer service team leader, while the customer service representative with lower customer management authority may be a customer service team member or a trainee customer service representative.

[0124] Based on the aforementioned process of the first customer service representative adding descriptive information to the target customer, it can be inferred that the process of the second customer service representative adding descriptive information to the target customer is similar. Therefore, the process of the second customer service representative adding descriptive information will not be described in detail here.

[0125] Since the description information added by the second customer service representative for the target customer is viewable by the first customer service representative, after the computer device displays the service interaction interface to the first customer service representative, the first customer service representative can view the description information based on the trigger, and then proceed to step S202.

[0126] S202, retrieve the description information of the target customer object from the service interaction interface and display the description interface of the target customer object; wherein, the description interface displays the description information added by the second customer service object for the target customer object.

[0127] The operation of a computer device to view descriptive information about a target customer obtained from a service interaction interface is also known as the display operation of the descriptive interface (i.e., the customer details interface) of that target customer. This viewing operation can be directed to... Figure 3a The description prompt 30 includes the selection operation of the viewed component, which can also be used for, for example Figure 3b The selection operation of the customer details component 34 can also be a voice input operation, etc. In this embodiment, the specific implementation of the viewing operation is not limited. After the computer device obtains the viewing operation, it can display the description interface of the target customer object, that is... Figure 3f The interface marked with a 301 error will display the description information added by the second customer service representative for the target customer, such as... Figure 3f As shown, the description information added by the second customer service representative for the target customer is "This is a premium customer".

[0128] When a computer device displays a description interface and shows the description information of the target customer object, the description interface can support displaying description information added by different customer service representatives for the target customer object. Therefore, if both the first and second customer service representatives have added description information for the target customer object, the description interface of the target customer object will contain not only the description information added by the second customer service representative but also the description information added by the first customer service representative. In one implementation, when the computer device displays the description interface of the target customer object, after obtaining a viewing operation for the description information of the target customer object from the service interaction interface and displaying the description interface, it can first obtain a viewing operation for the description information of the target customer object from the service interaction interface, display the description interface of the target customer object, and display the description information added by the first customer service representative for the target customer object in the description interface. Then, in response to the display trigger operation for the description information added by the second customer service representative, the description information added by the second customer service representative for the target customer object is displayed in the description interface.

[0129] In other words, when at least two different customer service representatives have added description information for a target customer, when a customer service representative views that description information, the description information added by the customer service representative who is viewing the description information will be displayed first, and then the description information added by other customer service representatives will be displayed based on the display trigger operation. Specifically, as shown below... Figure 4aAs shown, if the description information added by the first customer service representative to the target customer is "This is a general customer," and the description information added by the second customer service representative is "This is a premium customer," then after the first customer service representative triggers the display of the target customer's description interface, it will be as follows: Figure 4a The description information added by the first customer service object is displayed first. After receiving the trigger operation to display the description information added by the second customer service object, the description information added by the second customer service object is displayed in the description interface 401.

[0130] When the description interface displays both the description information added by the first customer service object and the description information added by the second customer service object, it can simultaneously display each description information and the object identifier of the corresponding customer service object, such as... Figure 4b As shown in the diagram, if the object identifier of the first customer service recipient is B and the object identifier of the second customer service recipient is C, then when displaying the description information added by the first and second customer service recipients respectively, the description interface will also display the corresponding object identifiers in association. It can be understood that when the description interface displays multiple (e.g., three or more) descriptions, by displaying the object identifiers of the objects added to the corresponding descriptions, customer service recipients can clearly identify the objects added to the descriptions, thereby improving the accuracy of the customer service recipients' understanding of the target customer based on the description information. In addition to displaying the object identifiers of the objects added to the descriptions, information such as the addition time of the description can also be displayed in association with the description information in the description interface.

[0131] Furthermore, the viewing of a target customer's description information based on this service interaction interface is also determined based on the service permissions of the customer service representative (e.g., the first customer service representative). This means the computer device will first assess the service permissions of the corresponding customer service representative before displaying the description interface. In other words, when the computer device retrieves the operation to view the target customer's description information from the service interaction interface and displays the target customer's description interface, it can first retrieve the operation to determine if the first customer service representative has the service permissions to serve the target customer. If so, the description interface is displayed; otherwise, a notification message indicating that the first customer service representative's service permissions do not allow viewing the target customer's description information is output in the service interaction interface. This effectively ensures the privacy and data security of the customer's description information and avoids the risk of leakage of the customer's private data (information). Specifically, those who can respond to inquiries based on this service interaction interface have service permissions, while those who cannot respond do not. For example, if a second customer service representative adds descriptive information to a target customer for a period of time, and the computer determines that the second customer service representative no longer has the service authority to provide consultation and response to the target customer, then the second customer service representative will not be able to view the descriptive information of the target customer through the corresponding service interaction interface.

[0132] After the computer device displays the description interface of the target customer object, the corresponding description information can be displayed in a partitioned display manner. In one implementation, the partitioned display method used by the computer device in the description interface can be based on the information type of the description information. Therefore, as mentioned in the aforementioned description addition interface, this description addition interface also supports adding different types of description information. Thus, the description interface of the target customer object can also include at least one display area, with different display areas used to display different types of description information. The at least one display area includes: a text display area, a link display area, or an image display area; the text display area is used to display description text, the link display area is used to display target links, and the image display area is used to display target images. The description interface partitioned based on the information type of the description information can be as follows: Figure 4c As shown. When the description interface displays description information in each display area, the computer device can also support displaying: the object identifier of each customer service object corresponding to each description information, the addition time, etc., so that the customer service object can distinguish the description information added by different customer service objects based on the added object identifier, addition time, and other information.

[0133] When a computer device displays description information in a description interface, if the description interface for the target customer object already displays description information added by a second customer service representative for the target customer object when the description addition operation is performed, then, after the first customer service representative adds description information for the target customer object, when displaying the description information added by the first customer service representative and the description information added by the second customer service representative in the description interface, in one implementation, the computer device can do so as follows: Figure 4d As shown, in response to the description addition operation performed by the first customer service object in the description addition interface, the description information added by the second customer service object for the target customer object in the description interface can be replaced with the description information added by the first customer service object for the target customer object; or, in another implementation, the computer device can also... Figure 4e As shown, in response to the description addition operation performed by the first customer service object in the description addition interface, the description information added by the second customer service object for the target customer object and the description information added by the first customer service object for the target customer object are displayed simultaneously in the description interface.

[0134] In one embodiment, when a computer device replaces the description information added by a second customer service representative in the description interface with the description information added by the first customer service representative based on the description addition operation of the first customer service representative, the replacement can be performed directly after the first customer service representative adds new description information. Alternatively, the replacement can be performed only when the customer management permissions of the first customer service representative are higher than those of the second customer service representative, or when the description information added by the second customer service representative is found to be inaccurate. In other words, when performing the replacement display, the computer device can use different replacement rules to constrain the execution of the replacement display based on different product scenario requirements, so that the description information displayed in the description interface meets the needs of the customer service representative.

[0135] When a computer device simultaneously displays description information added by a second customer service representative for a target customer and description information added by a first customer service representative for a target customer in the description interface, the computer device can also adopt a partitioned display method. In one implementation, the computer device can display the description information added by the first customer service representative for the target customer in the first display area of ​​the description interface, and display the description information added by the second customer service representative for the target customer in the second display area of ​​the description interface. Specifically, it can be as follows: Figure 4aThe interface marked with 401 is shown in the image; alternatively, in another implementation, the computer device may further display the description information added by the first customer service object and the description information added by the second customer service object in separate areas based on the type of description information; wherein, description information of the same type is displayed in the same area of ​​the description interface, and description information of different types is displayed in different areas of the description interface, as detailed in [reference needed]. Figure 4c The description interface shown is an example of a system that uses partitioned display of description information for different customer service targets. This effectively improves the standardization of description information display on computer devices within this interface.

[0136] In this embodiment of the application, the computer device can support service interaction between the first customer service object and the target customer object by displaying a corresponding service interaction interface for the first customer service object. In the service interaction interface, if there is a second customer service object that has added description information for the target customer object, and the description information added by the second customer service object for the target customer object was added in a historical time period, then when the computer device displays the service interaction interface, it can display a description prompt for the target customer object in the service interaction interface to indicate that the target customer object already has relevant description information, and can be used to prompt the second customer service object to view the description information based on the description prompt. Based on the description prompts displayed in the service interaction interface, the first customer service representative can view the description information of the target customer based on these prompts, thereby triggering the display of the target customer's description interface. They can then view the description information added by the second customer service representative for that target customer, thus achieving unified management of customer records and descriptions. This ensures the consistency of customer description information viewed by different customer service representatives. Furthermore, it enables each customer service representative to accurately locate and analyze the target customer based on descriptions provided by other customer service representatives when providing services to that target customer. This helps improve the effectiveness of customer service services provided by other customer service representatives to the target customer, thereby significantly improving service quality.

[0137] Based on the aforementioned process of displaying prompt information in the service interaction interface between the first customer service representative and the target customer, and after obtaining the viewing operation of the description information of the target customer based on the prompt information, the description interface of the target customer is displayed. Since each customer service representative adds description information to the customer, the computer device also sends a notification message that the customer has added description information to other customer service representatives who can also provide services to that customer. The following is combined with Figure 5This application describes the process by which the second customer object adds descriptive information to the target customer object and then sends corresponding notification messages to other customer service objects (including the first customer service object). This process is also executed by the aforementioned computer device, which can be a terminal device or a server, such as... Figure 5 As shown, the method may include:

[0138] S501, after the second customer service representative adds description information for the target customer, the social interface logged in by the first customer service representative's social account is displayed.

[0139] Based on the foregoing, when the first and second customer service representatives add descriptive information for the target customer, they can do so by triggering the display of the description addition interface through the service interaction interface. This service interaction interface is logged in and displayed by the service account of the corresponding service representative. Each service representative also includes other social media accounts. In other words, each customer service representative providing consultation and response to the target customer includes a service account for logging into the service interaction interface and another social media account. In one embodiment, the service account and social media account included in each customer service representative can be different login accounts belonging to the same social application, i.e., they can both belong to account 1 (service account) and account 2 (social media account) of the target social application; or they can be different login accounts belonging to different social applications, such as account 1 (service account) belonging to social application 1 and account 2 (social media account) belonging to social application 2. In this application embodiment, the description is mainly based on the case where the service account and social media account of each customer service representative belong to different login accounts of the target social application. However, when the service account and social media account belong to different login accounts of different social applications, the same applies to the embodiments of this application.

[0140] Therefore, when the second customer service representative adds description information to the target customer, it logs in and adds the information using its service account. The second customer service representative also has a social media account, and this account is a friend of the first customer service representative's social media account. After adding the description information, the second customer service representative can send a notification message to the first customer service representative's social media account (the one with which the second customer service representative is a friend) to notify the first customer service representative that the second customer service representative has added the description information. In one embodiment, sending a notification message to the first customer service representative's social media account after adding the description information can be done as follows: Figure 6a As shown, the notification message can be as follows: Figure 6aThe left image shows a social interface sent as a system message to the primary customer service recipient. Alternatively, the notification message could also be like... Figure 6a As shown in the right figure, the conversation messages in the conversation interface between the second customer service representative and the second customer service representative are displayed.

[0141] Based on the notification message sent by the second customer service representative to the first customer service representative, the computer device can control the display of the social interface logged into the first customer service representative's social account. This social interface is as follows: Figure 6a The interface shown in the image allows the first customer service representative to view the description information added by the second customer service representative for the target customer based on the target notification message displayed on the social interface.

[0142] S502, Display a target notification message in the social interface to instruct the first customer service recipient to view the description information added by the second customer service recipient for the target recipient.

[0143] Since the service interaction interface between the first customer service representative and the target customer is accessed through the first customer service representative's service account, the computer device, upon receiving a selection trigger operation for the target notification message, can trigger the login of the first customer service representative's service account and display the service interaction interface between the first customer service representative and the target customer. The selection trigger operation for the target notification message can be as follows: Figure 6b The image shows the selection operation for viewing components in a notification message sent by the system. Alternatively, it can be done as follows: Figure 6c The image shows the trigger operation for viewing conversation messages. In another implementation, after receiving the selection trigger operation of the target notification message, the computer device can also directly display the description information added by the second customer service object for the target customer object in the current social interface.

[0144] After the computer device displays the service interaction interface to the first customer service representative, the first customer service representative can provide consultation responses to the target customer based on the service transaction interface, and can also add corresponding descriptive information for the target customer. In one embodiment, after the first customer service representative completes the consultation response to the target customer, the computer device can remind the first customer service representative to add corresponding descriptive information for the target customer, wherein the computer device can, as follows: Figure 6dAs shown, after receiving a close trigger operation on the service interaction interface, a query message is displayed asking the first customer service representative whether to add description information for the target customer. Upon receiving a confirmation trigger operation for the query message, a description addition interface for the target customer is displayed. Additionally, when the computer device receives a viewing operation for the target customer's description information from the service interaction interface, such as selecting a viewing component, the description information added by the second customer service representative for the target customer can be displayed as a conversation message for the target customer.

[0145] After each customer service representative adds descriptive information to a target customer, a notification message is broadcast to other customer service representatives. This notification message triggers the display of the service interaction interface between other customer service representatives and the target customer. Since this notification message is displayed on the social media interface of the first customer service representative's logged-in social media account, and the service interaction interface is displayed through the first customer service representative's logged-in service account, the notification message displayed on the social media interface triggers the display of the service interaction interface. This enables interconnection between social media accounts and service accounts, facilitating information exchange between different accounts. This information exchange between different accounts through computer devices effectively improves the efficiency of customer service representative account management and service response.

[0146] Below, in conjunction with Figure 7 This paper describes the specific implementation of the process in which a first customer service representative responds to a service inquiry initiated by a target customer in this embodiment of the application, and adds descriptive information. This process is also executed by a computer device, such as... Figure 7 As shown, the method may include:

[0147] S701, retrieve inquiry information sent by the target customer.

[0148] S702, Obtain at least one customer service object that has requested a response to the target customer object.

[0149] In steps S701 and S702, when the computer device supports service consultation interaction between the customer service object and the customer object, it does so through the displayed service interaction interface. That is, the customer service object and the customer object log in to their respective service interaction interfaces to complete the service consultation process. When the computer device supports the service interaction interface of the customer service object, it is based on the customer service platform in the computer device.

[0150] In one embodiment, the customer service platform in the computer device can be as follows: Figure 8aAs shown, it includes an access control module, a customer description information entry module, and a customer description storage module. The access control module is responsible for verifying whether the customer service object has permission to view, add, and modify description information. The customer description information entry module is used to enter the description information of the customer object, including the customer service object's object ID, the current service object, description information, operation time, operation type, etc. The customer description storage module is responsible for recording the status of the customer object's description information.

[0151] Based on the customer service platform included in the computer device, when the computer device obtains the inquiry information sent by the target customer, it can assign a corresponding customer service object to the target customer based on the customer service platform. In one implementation, the computer device can use any customer service object that supports providing customer service to the target customer as the customer service object currently providing service to the target customer, wherein the customer service object currently providing service to the target customer determined by the computer device is the aforementioned first customer service object. In another implementation, the computer device can also perform capability assessment processing on each customer service object based on its service capabilities, and then assign a corresponding customer service object to the target customer based on the assessment results, and then proceed to step S703.

[0152] S703, evaluate the service capabilities of each customer service object, obtain the evaluation results, and select a target customer service object from at least one customer service object based on the evaluation results; wherein the selected target customer service object includes the first customer service object.

[0153] When evaluating the service capabilities of each customer service recipient, the computer equipment can first obtain the evaluation rules for service capability assessment. These rules include at least one of the following: rules based on the number of services already served, rules based on the matching degree between service type and consultation information, and rules based on whether a customer service response has been provided to the target customer. Then, the computer equipment can evaluate the response capability of each customer service recipient according to the evaluation rules. Specifically, the computer equipment can determine an evaluation score for each customer service recipient according to the evaluation rules, and then use this evaluation score as the evaluation result for that customer service recipient.

[0154] Once the computer device identifies the first customer service representative currently providing service to the target customer, it can display a service interaction interface with that representative. The first customer service representative can then add corresponding descriptive information to the target customer. When adding descriptive information, the first customer service representative can also use automatically generated descriptive reference information from the computer device. In one embodiment, the computer device can acquire service messages between the target customer and different customer service representatives, perform object description analysis on the target customer based on these messages, obtain analysis results, and then generate descriptive reference information for the target customer based on the analysis results. This descriptive reference information is then output to the first customer service representative, allowing the first customer service representative to add descriptions to the target customer based on this information.

[0155] The process by which the computer equipment supports the first customer service representative in adding descriptive information to the target customer can be as follows: Figure 8b and Figure 8c As shown, the specific steps can be performed as follows:

[0156] 1. Select Customer: The first customer service representative enters the customer session to select the target customer and triggers the display of the description interface of the target customer.

[0157] 2. Permission verification: After the first customer service object selects the target customer object, it obtains information such as the object ID of the first customer service object and the object ID of the target customer object. The computer device uses this information to verify whether the first customer service object has the permission to modify the description information of the target customer object.

[0158] 3. Storage and Permission: After the permission verification is passed, the system checks whether the target customer object already has description information. If a record already exists, the description information is updated. If not, a new description information is inserted.

[0159] 4. Broadcast Update Message: After adding the description, notify all customer service contacts under this customer that the description of the target customer has been updated.

[0160] Based on the description information added by the first customer service representative for the target customer, this description information can be viewed by other customer service representatives. Similarly, the first customer service representative can also view the description information added by other customer service representatives (such as the second customer service representative) for the target customer. The process by which the first customer service representative views the description information added by the second customer service representative for the target customer is as follows: Figure 8d and Figure 8e As shown, and specifically perform the following steps:

[0161] (1) Select customer: The first customer service object enters the customer session to select the target customer object and enters the description interface of the target customer object.

[0162] (2) Permission verification: After the first customer service object selects the target customer object, it obtains information such as the object ID of the first customer service object and the ID of the target customer object. The computer device uses this information to verify whether the first customer service object has the permission to modify the description information of the target customer object.

[0163] (3) Storage query: After the permission verification is passed, the system queries the record of the description information of the target customer object, that is, the description information added by the second customer service object for the target customer object, and sends the recorded description information to the first customer service object.

[0164] Based on the description information added by different customer service representatives for the target customer, to better remind each representative that the target customer already has description information, when a new target customer joins, the system will send a control message through the messaging system to inform the receptionist of the customer and provide an entry point to view the description. In other words, this computer device can also send corresponding notifications to other customer service representatives after the first representative has added description information for the target customer. The process of notifying other customer service representatives that description information has been added can be as follows: Figure 8f and Figure 8g As shown, the specific steps can be performed as follows.

[0165] <1> Customer service integration: Target customers can integrate with the instant messaging software's customer service through multiple paths, including official accounts, links, QR codes, etc.

[0166] <2> 1. Assign service targets: Based on the job performance and capabilities of the customer service staff, assign appropriate customer service targets to the target customers.

[0167] <3> Storage Query: Query the description of the target customer by the customer service account in the name of the assigned customer service object (such as the first customer service object).

[0168] <4> Message notification and access point: If the retrieved description information is not empty, then send a message visible only to the customer service recipient, along with an access point for retrieving the customer description.

[0169] The method of storing and viewing customer object description information in the embodiments of this application has the following advantages:

[0170] 1. Consistency and Centralized Management: By recording and managing customer description information through the customer service platform, it is ensured that all customer service personnel maintain a consistent recording method and format for customer descriptions. This ensures that different customer service personnel see the same customer description information, thereby guaranteeing the uniformity of customer description information management and reducing the difficulty of information management.

[0171] 2. Data security and privacy protection: Through a strict access control mechanism, the security of sensitive object data is guaranteed. Only the current customer service object can access and process the customer's description information, thereby effectively protecting customer privacy and avoiding the risks of data leakage and insufficient privacy protection.

[0172] 3. Data Analysis and Business Optimization: Since all customer description information can be centrally stored in the customer service platform's database, it is convenient to conduct data analysis and business optimization. Moreover, by analyzing customer description information, customer needs can be effectively understood, service quality can be improved, and customer service and user experience can be optimized.

[0173] Please see Figure 9 , Figure 9 This is a schematic diagram of the structure of a display processing device provided in an embodiment of this application. Figure 9 As shown, the model processing device includes a display unit 901 and an acquisition unit 902.

[0174] Display unit 901 is used to display a service interaction interface between a first customer service object and a target customer object; the service interaction interface includes a description prompt about the target customer object, the description prompt is used to indicate that the target customer object has description information added by a second customer service object, the second customer service object being a customer service object that provided service to the target customer object in a historical time period;

[0175] The acquisition unit 902 is used to acquire a viewing operation of the description information of the target customer object from the service interaction interface;

[0176] The display unit 901 is further configured to display a description interface of the target customer object; wherein the description interface displays description information added by the second customer service object for the target customer object.

[0177] In one embodiment, the display unit 901 is further configured to display the description addition interface of the target customer object in response to a display operation on the description addition interface, the description addition interface including at least one addition area, and different addition areas are used to support adding different types of description information;

[0178] The display unit 901 is further configured to, in response to a description addition operation performed on the description addition interface, display description information added by the first customer service object for the target customer object in the description interface;

[0179] The description information added by the first customer service representative to the target customer can be viewed by other customer service representatives of the target customer.

[0180] In one embodiment, the added area includes at least one of the following: a text added area, a link added area, and an image added area;

[0181] The text addition area supports adding descriptive text indicating the overall evaluation of the target customer;

[0182] The link addition area is used to support the addition of target links related to the consultation content of the target customer;

[0183] The image addition area is used to support adding target images of the target customer object, including message images generated from historical dialogue messages between the target customer object and different customer service objects.

[0184] In one embodiment, the description interface of the target customer object includes at least one display area, and different display areas are used to display different types of descriptive information; wherein, the at least one display area includes: a text display area, a link display area, or an image display area;

[0185] The text display area is used to display descriptive text, the link display area is used to display target links, and the image display area is used to display target images;

[0186] When displaying description information in each display area, it supports displaying the object identifier of the different customer service object corresponding to each description information.

[0187] In one embodiment, when the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; the display unit 901 is specifically used for:

[0188] In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object is replaced and displayed in the description interface with the description information added by the first customer service object for the target customer object; or,

[0189] In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object and the description information added by the first customer service object for the target customer object are displayed simultaneously on the description interface.

[0190] In one embodiment, when the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; the display unit 901 is specifically used for:

[0191] In response to the description addition operation performed on the description addition interface, the first customer management permission corresponding to the first customer service object and the second customer management permission of the second customer service object are obtained.

[0192] When the first customer management authority is higher than the second customer management authority, the description information added by the first customer service object for the target customer object is displayed in the description interface;

[0193] When the first customer management authority is lower than the second customer management authority, the description information added by the second customer service object for the target customer object is displayed in the description interface.

[0194] In one embodiment, the display unit 901 is specifically used for:

[0195] The description information added by the first customer service representative for the target customer is displayed in the first display area of ​​the description interface, and the description information added by the second customer service representative for the target customer is displayed in the second display area of ​​the description interface; or,

[0196] The description information added by the first customer service object and the description information added by the second customer service object are displayed in separate areas based on the type of description information; description information of the same type is displayed in the same area of ​​the description interface, and description information of different types is displayed in different areas of the description interface.

[0197] In one embodiment, the description interface further includes description information added by the first customer service object for the target customer object; the display unit 901 is specifically used for:

[0198] The service interaction interface obtains the operation to view the description information of the target customer object, displays the description interface of the target customer object, and displays the description information added by the first customer service object for the target customer object in the description interface;

[0199] In response to the display trigger operation of the description information added to the second customer service object, the description information added by the second customer service object for the target customer object is displayed on the description interface.

[0200] In one embodiment, the description information added by the second customer service object to the target customer object is added by logging in through the service account of the second customer service object. The second customer service object also includes a social account, and the social account of the second customer service object and the social account of the first customer service object are friends.

[0201] The display unit 901 is also used to display the social interface logged in by the social account of the first customer service object after the second customer service object adds description information to the target customer object;

[0202] The display unit 901 is also used to display a target notification message in the social interface to instruct the first customer service object to view the description information added by the second customer service object for the target object.

[0203] In one embodiment, the service interaction interface between the first customer service representative and the target customer is accessed by the first customer service representative's service account.

[0204] The display unit 901 is further configured to acquire a selection trigger operation for the target notification message, trigger the login of the service account of the first customer service object, and display the service interaction interface between the first customer service object and the target customer object.

[0205] In one embodiment, the display unit 901 is specifically used for:

[0206] The operation of viewing the description information of the target customer object from the service interaction interface is used to determine whether the first customer service object has service permissions to serve the target customer object.

[0207] If so, a description interface for the target customer object will be displayed.

[0208] In one embodiment, the display unit 901 is further configured to display an inquiry message asking whether the first customer service object has added descriptive information for the target customer object in response to a closing trigger operation of the service interaction interface;

[0209] The display unit 901 is also used to display the description addition interface of the target customer object when a confirmation trigger operation is obtained for the inquiry information.

[0210] In one embodiment, the acquisition unit 902 is further configured to acquire a viewing operation of the description information of the target customer object from the service interaction interface, and display the description information added by the second customer service object for the target customer object as the conversation message of the target customer object.

[0211] In one embodiment, the device further includes a processing unit 903.

[0212] The acquisition unit 902 is also used to acquire the consultation information sent by the target customer object, and to acquire at least one customer service object that requests a response to the target customer object;

[0213] The processing unit 903 is used to evaluate the service capabilities of each customer service object, obtain an evaluation result, and select a target customer service object from the at least one customer service object based on the evaluation result; wherein the selected target customer service object includes the first customer service object.

[0214] In one embodiment, the processing unit 903 is further configured to obtain evaluation rules for service capability assessment, the evaluation rules including at least one of the following: a rule based on the number of services already served, a rule based on the matching degree between the service type and the consultation information, and a rule based on whether customer service responses have been provided to the target customer.

[0215] The processing unit 903 is also used to evaluate the response capability of each customer service recipient according to the evaluation rules.

[0216] In one embodiment, the acquisition unit 902 is further configured to acquire service messages between the target customer object and different customer service objects, and perform object description analysis on the target customer object based on the service messages to obtain analysis results;

[0217] The processing unit 903 is further configured to generate description reference information for the target customer object based on the analysis results, and output the description reference information to the first customer service object, so that the first customer service object can add a description for the target customer object based on the description reference information.

[0218] In this embodiment of the application, a service interaction interface is displayed for the first customer service object to support the service interaction between the first customer service object and the target customer object. In the service interaction interface, if there is a second customer service object that has added description information for the target customer object, and the description information added by the second customer service object for the target customer object was added in a historical time period, then when the display unit 901 displays the service interaction interface, it can display the description prompt of the target customer object in the service interaction interface to indicate that the target customer object has relevant description information, and can be used to prompt the second customer service object to view the description information based on the description prompt. Based on the description prompts displayed in the service interaction interface, the first customer service representative can view the description information of the target customer based on these prompts, thereby triggering the display of the target customer's description interface. They can then view the description information added by the second customer service representative for that target customer, thus achieving unified management of customer records and descriptions. This ensures the consistency of customer description information viewed by different customer service representatives. Furthermore, it enables each customer service representative to accurately locate and analyze the target customer based on descriptions provided by other customer service representatives when providing services, thereby improving the effectiveness of customer service services provided by other customer service representatives and ultimately enhancing service quality.

[0219] According to one embodiment of this application, Figure 9 The various units in the illustrated display processing device can be individually or entirely combined into one or more modules, or some of the units can be further divided into multiple functionally smaller sub-units to achieve the same operation without affecting the technical effects of the embodiments of this application. The above-mentioned units are based on logical functional division. In practical applications, the function of one unit can also be implemented by multiple sub-units, or the function of multiple units can be implemented by one unit. In other embodiments of this application, the display processing device may also include other units. In practical applications, these functions can also be implemented with the assistance of other units, and can be implemented collaboratively by multiple units.

[0220] In this application embodiment, the terms "module" or "unit" refer to a computer program or part of a computer program that has a predetermined function and works with other related parts to achieve a predetermined goal, and can be implemented wholly or partially using software, hardware (such as processing circuitry or memory), or a combination thereof. Similarly, a processor (or multiple processors or memory) can be used to implement one or more modules or units. Furthermore, each module or unit can be part of an overall module or unit that includes the functionality of that module or unit.

[0221] According to one embodiment of this application, a computer program capable of executing the steps involved in the corresponding methods shown in the various embodiments of this application can be run on a general-purpose computer device (which may include processing elements and storage elements such as a central processing unit (CPU), random access memory (RAM), and read-only memory (ROM)) to construct a system as described in the embodiments of this application. Figure 9 The display processing apparatus shown. The computer program described above can be recorded on a computer-readable recording medium, and can be loaded into the computer device described above through the computer-readable recording medium and run therein.

[0222] Please see Figure 10 , Figure 10 This is a schematic diagram of the structure of a computer device provided in an embodiment of this application. Figure 10 As shown, the computer device 1000 may include a processor 1001, a network interface 1004, and a memory 1005. In some embodiments, the computer device 1000 may also include a user interface 1003 and at least one communication bus 1002. The communication bus 1002 is used to enable communication between these components. The user interface 1003 may include a display screen and a keyboard; optionally, the user interface 1003 may also include a standard wired interface or a wireless interface. The network interface 1004 may optionally include a standard wired interface or a wireless interface (such as a Wi-Fi interface). The memory 1005 may be high-speed RAM or non-volatile memory, such as at least one disk storage device. Optionally, the memory 1005 may also be at least one storage device located remotely from the aforementioned processor 1001. Figure 10 As shown, the memory 1005, which serves as a computer storage medium, may include an operating system, a network communication module, a user interface module, and a device control application program.

[0223] exist Figure 10 In the computer device 1000 shown, the network interface 1004 provides network communication functionality; the user interface 1003 is mainly used to provide an input interface for the user; and the processor 1001 can be used to call the device control application stored in the memory 1005 to achieve:

[0224] Displays a service interaction interface between a first customer service representative and a target customer; the service interaction interface includes a description prompt about the target customer, the description prompt being used to indicate that the target customer already has description information added by a second customer service representative, the second customer service representative being the customer service representative who provided service to the target customer during a historical time period;

[0225] The service interaction interface obtains the operation to view the description information of the target customer object, and displays the description interface of the target customer object; wherein, the description interface displays the description information added by the second customer service object for the target customer object.

[0226] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0227] In response to a display operation on the description addition interface, the description addition interface of the target customer object is displayed. The description addition interface includes at least one addition area, and different addition areas are used to support the addition of different types of description information.

[0228] In response to the description addition operation performed on the description addition interface, the description information added by the first customer service object for the target customer object is displayed in the description interface;

[0229] The description information added by the first customer service representative to the target customer can be viewed by other customer service representatives of the target customer.

[0230] In one embodiment, the added area includes at least one of the following: a text added area, a link added area, and an image added area;

[0231] The text addition area supports adding descriptive text indicating the overall evaluation of the target customer;

[0232] The link addition area is used to support the addition of target links related to the consultation content of the target customer;

[0233] The image addition area is used to support adding target images of the target customer object, including message images generated from historical dialogue messages between the target customer object and different customer service objects.

[0234] In one embodiment, the description interface of the target customer object includes at least one display area, and different display areas are used to display different types of descriptive information; wherein, the at least one display area includes: a text display area, a link display area, or an image display area;

[0235] The text display area is used to display descriptive text, the link display area is used to display target links, and the image display area is used to display target images;

[0236] When displaying description information in each display area, it supports displaying the object identifier of the different customer service object corresponding to each description information.

[0237] In one embodiment, when the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; the processor 1001 can be used to call the device control application stored in the memory 1005, and can also achieve:

[0238] In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object is replaced and displayed in the description interface with the description information added by the first customer service object for the target customer object; or,

[0239] In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object and the description information added by the first customer service object for the target customer object are displayed simultaneously on the description interface.

[0240] In one embodiment, when the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; the processor 1001 can be used to call the device control application stored in the memory 1005, and can also achieve:

[0241] In response to the description addition operation performed on the description addition interface, the first customer management permission corresponding to the first customer service object and the second customer management permission of the second customer service object are obtained.

[0242] When the first customer management authority is higher than the second customer management authority, the description information added by the first customer service object for the target customer object is displayed in the description interface;

[0243] When the first customer management authority is lower than the second customer management authority, the description information added by the second customer service object for the target customer object is displayed in the description interface.

[0244] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0245] The description information added by the first customer service representative for the target customer is displayed in the first display area of ​​the description interface, and the description information added by the second customer service representative for the target customer is displayed in the second display area of ​​the description interface; or,

[0246] The description information added by the first customer service object and the description information added by the second customer service object are displayed in separate areas based on the type of description information; description information of the same type is displayed in the same area of ​​the description interface, and description information of different types is displayed in different areas of the description interface.

[0247] In one embodiment, the description interface further includes description information added by the first customer service object for the target customer object; the processor 1001 can be used to call the device control application stored in the memory 1005, and can also achieve:

[0248] The service interaction interface obtains the operation to view the description information of the target customer object, displays the description interface of the target customer object, and displays the description information added by the first customer service object for the target customer object in the description interface;

[0249] In response to the display trigger operation of the description information added to the second customer service object, the description information added by the second customer service object for the target customer object is displayed on the description interface.

[0250] In one embodiment, the description information added by the second customer service object to the target customer object is added by logging in with the service account of the second customer service object. The second customer service object also includes a social media account, and the social media account of the second customer service object and the social media account of the first customer service object are friend-to-friend. The processor 1001 can be used to call the device control application stored in the memory 1005, and can also achieve:

[0251] After the second customer service representative adds descriptive information to the target customer, the social interface logged in by the first customer service representative's social account is displayed.

[0252] A target notification message is displayed in the social interface to instruct the first customer service representative to view the description information added by the second customer service representative for the target.

[0253] In one embodiment, the service interaction interface between the first customer service object and the target customer object is accessed by the service account of the first customer service object; the processor 1001 can be used to call the device control application stored in the memory 1005, and can also implement:

[0254] The system retrieves the selected trigger operation for the target notification message, triggers the login of the service account of the first customer service object, and displays the service interaction interface between the first customer service object and the target customer object.

[0255] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0256] The operation of viewing the description information of the target customer object from the service interaction interface is used to determine whether the first customer service object has service permissions to serve the target customer object.

[0257] If so, a description interface for the target customer object will be displayed.

[0258] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0259] In response to the closing trigger operation of the service interaction interface, an inquiry message is displayed asking whether the first customer service object should add descriptive information for the target customer object;

[0260] When a confirmation is triggered for the inquiry information, the description addition interface for the target customer object is displayed.

[0261] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0262] The service interaction interface obtains the operation to view the description information of the target customer object, and displays the description information added by the second customer service object for the target customer object as the conversation message of the target customer object.

[0263] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0264] Obtain the inquiry information sent by the target customer, and obtain at least one customer service object that requests a response to the target customer;

[0265] The service capabilities of each customer service object are evaluated to obtain an evaluation result, and a target customer service object is selected from the at least one customer service object based on the evaluation result; wherein the selected target customer service object includes the first customer service object.

[0266] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0267] Obtain assessment rules for service capability evaluation, the assessment rules including at least one of the following: rules based on the number of services already served, rules based on the matching degree between the service type and the consultation information, and rules based on whether customer service responses have been provided to the target customer.

[0268] The responsiveness of each customer service representative is assessed according to the aforementioned evaluation rules.

[0269] In one embodiment, the processor 1001 can be used to invoke a device control application stored in the memory 1005, and can also achieve:

[0270] Obtain service messages between the target customer object and different customer service objects, and perform object description analysis on the target customer object based on the service messages to obtain analysis results;

[0271] Based on the analysis results, a description reference information for the target customer object is generated, and the description reference information is output to the first customer service object so that the first customer service object can add a description for the target customer object based on the description reference information.

[0272] It should be understood that the computer device 1000 described in the embodiments of this application can execute the model processing methods described in the embodiments of this application, and can also execute the methods described above. Figure 9 The description of the display processing device in the corresponding embodiments will not be repeated here. Furthermore, the beneficial effects of using the same method will also not be repeated.

[0273] Furthermore, it should be noted that this application also provides a computer-readable storage medium storing a computer program. When a processor executes this computer program, it can perform the model processing methods described in the various embodiments of this application; therefore, they will not be repeated here. Additionally, the beneficial effects of using the same method will also not be repeated. For technical details not disclosed in the embodiments of the computer storage medium involved in this application, please refer to the description of the method embodiments of this application.

[0274] As an example, the aforementioned computer program can be deployed and executed on a single computer device, or deployed and executed on multiple computer devices located in one location, or executed on multiple computer devices distributed across multiple locations and interconnected via a communication network. These multiple computer devices distributed across multiple locations and interconnected via a communication network can form a blockchain network.

[0275] The aforementioned computer-readable storage medium can be an internal storage unit of the computer device, such as a hard drive or memory. It can also be an external storage device, such as a plug-in hard drive, smart media card (SMC), secure digital card (SD) card, or flash card. Furthermore, the computer-readable storage medium can include both internal and external storage units of the computer device. This computer-readable storage medium is used to store the computer program and other programs and data required by the computer device. It can also be used to temporarily store data that has been output or will be output.

[0276] This application provides a computer program product comprising a computer program stored in a computer-readable storage medium. A processor of a computer device reads the computer program from the computer-readable storage medium and executes the computer program, causing the computer device to perform the model processing methods described in the embodiments of this application; therefore, these will not be repeated here. Furthermore, the beneficial effects of using the same method will also not be repeated. For technical details not disclosed in the embodiments of the computer-readable storage medium involved in this application, please refer to the description of the method embodiments of this application.

[0277] The terms "first," "second," etc., in the specification, claims, and drawings of this application are used to distinguish different objects, not to describe a specific order. Furthermore, the term "comprising," and any variations thereof, are intended to cover non-exclusive inclusion. For example, a process, method, apparatus, product, or device that includes a series of steps or units is not limited to the listed steps or modules, but may optionally include steps or modules not listed, or may optionally include other step units inherent to these processes, methods, apparatuses, products, or devices.

[0278] Those skilled in the art will recognize that the units and algorithm steps of the various examples described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of both. To clearly illustrate the interchangeability of hardware and software, the components and steps of the various examples have been generally described in terms of functionality in the foregoing description. Whether these functions are implemented in hardware or software depends on the specific application and design constraints of the technical solution. Those skilled in the art can use different methods to implement the described functions for each specific application, but such implementations should not be considered beyond the scope of this application.

[0279] The above-disclosed embodiments are merely preferred embodiments of this application and should not be construed as limiting the scope of this application. Therefore, any equivalent variations made in accordance with the claims of this application shall still fall within the scope of this application.

Claims

1. A display processing method, characterized in that, include: Displays the service interaction interface between the primary customer service representative and the target customer. The service interaction interface includes a description prompt about the target customer object. The description prompt is used to indicate that the target customer object already has description information added by a second customer service object. The second customer service object is the customer service object that provided services to the target customer object in a historical time period. The service interaction interface obtains the operation to view the description information of the target customer object, and displays the description interface of the target customer object; wherein, the description interface displays the description information added by the second customer service object for the target customer object.

2. The method as described in claim 1, characterized in that, The method further includes: In response to a display operation on the description addition interface, the description addition interface of the target customer object is displayed. The description addition interface includes at least one addition area, and different addition areas are used to support the addition of different types of description information. In response to the description addition operation performed on the description addition interface, the description information added by the first customer service object for the target customer object is displayed in the description interface; The description information added by the first customer service representative to the target customer can be viewed by other customer service representatives of the target customer.

3. The method as described in claim 2, characterized in that, The added area includes at least one of the following: a text added area, a link added area, and an image added area; The text addition area supports adding descriptive text indicating the overall evaluation of the target customer; The link addition area is used to support the addition of target links related to the consultation content of the target customer; The image addition area is used to support adding target images of the target customer object, including message images generated from historical dialogue messages between the target customer object and different customer service objects.

4. The method as described in claim 2 or 3, characterized in that, The description interface of the target customer includes at least one display area, and different display areas are used to display different types of descriptive information; wherein, the at least one display area includes: a text display area, a link display area, or an image display area; The text display area is used to display descriptive text, the link display area is used to display target links, and the image display area is used to display target images; When displaying description information in each display area, it supports displaying the object identifier of the different customer service object corresponding to each description information.

5. The method as described in claim 2, characterized in that, If the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; The description addition operation performed in response to the description addition interface, displaying the description information added by the first customer service object for the target customer object in the description interface, includes: In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object is replaced and displayed in the description interface with the description information added by the first customer service object for the target customer object; or, In response to the description addition operation performed on the description addition interface, the description information added by the second customer service object for the target customer object and the description information added by the first customer service object for the target customer object are displayed simultaneously on the description interface.

6. The method as described in claim 2, characterized in that, If the description addition operation is performed, the description interface of the target customer object already displays the description information added by the second customer service object for the target customer object; The description addition operation performed in response to the description addition interface, displaying the description information added by the first customer service object for the target customer object in the description interface, includes: In response to the description addition operation performed on the description addition interface, the first customer management permission corresponding to the first customer service object and the second customer management permission of the second customer service object are obtained. When the first customer management authority is higher than the second customer management authority, the description information added by the first customer service object for the target customer object is displayed in the description interface; When the first customer management authority is lower than the second customer management authority, the description information added by the second customer service object for the target customer object is displayed in the description interface.

7. The method as described in claim 5, characterized in that, The simultaneous display of the description information added by the second customer service representative for the target customer and the description information added by the first customer service representative for the target customer in the description interface includes: The description information added by the first customer service representative for the target customer is displayed in the first display area of ​​the description interface, and the description information added by the second customer service representative for the target customer is displayed in the second display area of ​​the description interface; or, The description information added by the first customer service object and the description information added by the second customer service object are displayed in separate areas based on the type of description information; description information of the same type is displayed in the same area of ​​the description interface, and description information of different types is displayed in different areas of the description interface.

8. The method as described in claim 1, characterized in that, The description interface also includes description information added by the first customer service representative for the target customer; the operation of obtaining the description information of the target customer from the service interaction interface and displaying the description interface of the target customer includes: The service interaction interface obtains the operation to view the description information of the target customer object, displays the description interface of the target customer object, and displays the description information added by the first customer service object for the target customer object in the description interface; In response to the display trigger operation of the description information added to the second customer service object, the description information added by the second customer service object for the target customer object is displayed on the description interface.

9. The method as described in claim 1, characterized in that, The description information added by the second customer service representative to the target customer is added by logging in with the service account of the second customer service representative. The second customer service representative also includes a social media account, and the social media account of the second customer service representative and the social media account of the first customer service representative are friend-friends. The method further includes: After the second customer service representative adds descriptive information to the target customer, the social interface logged in by the first customer service representative's social account is displayed. A target notification message is displayed in the social interface to instruct the first customer service representative to view the description information added by the second customer service representative for the target.

10. The method as described in claim 9, characterized in that, The service interaction interface between the first customer service representative and the target customer is accessed by the first customer service representative's service account; the method further includes: The system retrieves the selected trigger operation for the target notification message, triggers the login of the service account of the first customer service object, and displays the service interaction interface between the first customer service object and the target customer object.

11. The method as described in claim 1, characterized in that, The operation of viewing the description information of the target customer object obtained from the service interaction interface and displaying the description interface of the target customer object includes: The operation of viewing the description information of the target customer object from the service interaction interface is used to determine whether the first customer service object has service permissions to serve the target customer object. If so, a description interface for the target customer object will be displayed.

12. The method as described in claim 1, characterized in that, The method further includes: In response to the closing trigger operation of the service interaction interface, an inquiry message is displayed asking whether the first customer service object should add descriptive information for the target customer object; When a confirmation trigger operation is obtained for the inquiry information, the description addition interface for the target customer object is displayed.

13. The method as described in claim 1, characterized in that, The method further includes: The service interaction interface obtains the operation to view the description information of the target customer object, and displays the description information added by the second customer service object for the target customer object as the conversation message of the target customer object.

14. The method as described in claim 1, characterized in that, The method further includes: Obtain the inquiry information sent by the target customer, and obtain at least one customer service object that requests a response to the target customer; The service capabilities of each customer service object are evaluated to obtain an evaluation result, and a target customer service object is selected from the at least one customer service object based on the evaluation result; wherein the selected target customer service object includes the first customer service object.

15. The method as described in claim 14, characterized in that, The process of evaluating the service capabilities of each customer service recipient includes: Obtain assessment rules for service capability evaluation, the assessment rules including at least one of the following: rules based on the number of services already served, rules based on the matching degree between the service type and the consultation information, and rules based on whether customer service responses have been provided to the target customer. The responsiveness of each customer service representative is assessed according to the aforementioned evaluation rules.

16. The method as described in claim 1, characterized in that, The method further includes: Obtain service messages between the target customer object and different customer service objects, and perform object description analysis on the target customer object based on the service messages to obtain analysis results; Based on the analysis results, a description reference information for the target customer object is generated, and the description reference information is output to the first customer service object so that the first customer service object can add a description for the target customer object based on the description reference information.

17. A display processing device, characterized in that, include: The display unit is used to display the service interaction interface between the first customer service object and the target customer object; The service interaction interface includes a description prompt about the target customer object. The description prompt is used to indicate that the target customer object already has description information added by a second customer service object. The second customer service object is the customer service object that provided services to the target customer object in a historical time period. The acquisition unit is used to perform a viewing operation to obtain descriptive information about the target customer object from the service interaction interface. The display unit is further configured to display a description interface for the target customer object; wherein the description interface displays description information added by the second customer service object for the target customer object.

18. A computer device, characterized in that, The system includes a processor, an input device, an output device, and a memory, wherein the processor, the input device, the output device, and the memory are interconnected, wherein the memory is used to store a computer program, the computer program including program instructions, and the processor is configured to invoke the program instructions to execute the method as described in any one of claims 1 to 16.

19. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores a computer program, the computer program including program instructions that, when executed by a processor, cause the processor to perform the method as described in any one of claims 1 to 16.

20. A computer program product, characterized in that, The computer program product includes a computer program, the computer program including program instructions, which, when invoked by a processor, cause the processor to perform the method as described in any one of claims 1 to 16.

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