Bank counter business handling system and method

Abstract

The invention provides a bank counter business handling system and method, and relates to the technical field of bank management, the device comprises a cashier slot, a first isolation plate arranged above the cashier slot, and second isolation plates arranged on the left and right sides of the first isolation plate, and the first isolation plate is in sliding fit with the second isolation plates on the two sides of the first isolation plate. The outer side of the cashier groove is sleeved with a supporting frame, the bottom of the supporting frame is provided with a hydraulic cylinder in transmission connection with the supporting frame, and the hydraulic cylinder works to drive the cashier groove and the first isolation plate to slide back and forth in the height direction of the cashier groove and the first isolation plate by pushing the supporting frame. The height of the cashier groove can be adjusted according to the height of a customer, and the customer satisfaction is improved.

Description

Technical Field

[0001] This invention relates to the field of banking management technology, and in particular to a banking counter business processing system and method. Background Technology

[0002] In counter service scenarios, the cash register slot is the core component for customers and tellers to exchange documents, cash, and other items. Its height directly affects the customer's user experience. Currently, the height of the cash register slots in bank counters is mostly fixed, usually designed according to the average height of adults. However, the actual customer groups have a wide range of heights, including adults, the elderly, and people with special heights. For shorter customers, they need to bend over or raise their arms to exchange items with the cash register slot, which is inconvenient. For taller customers, they need to lower their heads or bend over, which can easily lead to fatigue during long periods of time. Summary of the Invention

[0003] The purpose of this invention is to provide a bank counter business processing system and method to solve the technical problems of inconvenience in use in the prior art.

[0004] To address the aforementioned problems, the present invention provides a bank counter service system and adopts the following technical solution: The present invention provides a bank counter business processing system, including a cash register slot, a first partition plate disposed above the cash register slot, and second partition plates disposed on the left and right sides of the first partition plate. The first partition plate and the second partition plates on both sides are slidably engaged so that the first partition plate can slide back and forth along the height direction of the second partition plates. A support frame is sleeved on the outside of the cash register slot, and a hydraulic cylinder is provided at the bottom of the support frame and is connected to it for transmission. The hydraulic cylinder works to drive the cash register slot and the first partition plate to slide back and forth along their height direction by pushing the support frame.

[0005] Preferred options also include: A height measuring device is installed on the registration machine to measure the customer's height when the customer registers. The controller, which is electrically connected to the height measuring device and the hydraulic cylinder, is used to control the working stroke of the hydraulic cylinder according to the measured customer height data, so as to adjust the height of the cash register to a working position that matches the customer's height. The queuing system, which is connected to the controller, sends customer identification information to the controller when calling a customer to the counter to conduct business, so that the controller can retrieve the pre-stored customer height data.

[0006] Preferably, the support frame includes side support baffles and a bottom support plate. Side support baffles are provided on the left and right sides of the cash register slot. A bottom support plate is provided on the bottom side of the cash register slot to connect the two side support baffles. A hydraulic cylinder that is driven and cooperates with the bottom support plate is provided below the bottom support plate. The upper top surface of the two side support baffles is recessed downward to provide a groove that matches the first isolation plate. The first isolation plate is inserted into the two grooves.

[0007] Preferably, the cash register slot includes a chute, an upper baffle extending horizontally outward from the upper edge of the chute, a side support baffle connected to the upper baffle on the same side, the chute including a bottom, a front slope wall and a rear slope wall disposed on the front and rear sides of the bottom, and a left side wall and a right side wall disposed on the left and right sides of the bottom, the bottom, left side wall, right side wall, front slope wall and rear slope wall are configured to form a slot structure with an upper opening, the front slope wall is rotatably engaged with the upper baffle, and the front slope wall rotates away from the bottom of the slot to open the front opening of the chute.

[0008] This invention provides a method for handling bank counter transactions, comprising the following steps: Data Acquisition: When a customer registers, their height data is acquired and stored using a height measurement device; Data matching: The controller calculates the optimal working height of the cash register based on the customer's height data. The optimal working height is the height at which the upper surface of the cash register matches the natural hanging position of the customer's hand. Height adjustment: When the queuing system calls the customer to the corresponding counter, the controller controls the hydraulic cylinder to drive the support frame to move according to the pre-stored height data of the customer, and adjusts the cash register slot to the optimal working height; Business processing; Height Reset: After a customer's transaction is completed, the hydraulic cylinder drives the support frame to return to its original position, and the cash register slot and the first isolation plate return to their initial height, ready to await the next customer.

[0009] Preferably, the height measuring device is an infrared ranging sensor or an ultrasonic ranging sensor, which is installed on the registration machine.

[0010] Preferably, the controller is also connected to a display screen to show the teller the current customer's height data and the recommended height of the cash register slot, which the teller can manually adjust manually.

[0011] Preferably, it also includes recording manual adjustment data after the automatically adjusted cash register height, and optimizing the mapping relationship between height and optimal working height based on historical manual adjustment data, thereby improving the accuracy of automatic adjustment and customer satisfaction.

[0012] Preferably, when a customer's transaction type is detected as a large cash deposit or withdrawal, the controller adjusts the cash register slot to a position lower than the average height for customers of different heights to improve the convenience of large cash transactions.

[0013] The beneficial effects of this invention are as follows: The present invention provides a bank counter service system that differs from existing technologies in that it includes a cash register slot, a first partition plate disposed above the cash register slot, and second partition plates disposed on the left and right sides of the first partition plate. The first partition plate and the second partition plates on both sides are slidably engaged, so that the first partition plate can slide back and forth along the height direction of the second partition plates. A support frame is fitted on the outer side of the cash register slot, and a hydraulic cylinder is provided at the bottom of the support frame and is connected to it for transmission. The hydraulic cylinder works to drive the cash register slot and the first partition plate to slide back and forth along their height direction by pushing the support frame. This system can adjust the height according to the customer's height, thereby improving the customer experience. Attached Figure Description

[0014] To more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings used in the embodiments will be briefly described below: Figure 1 A diagram illustrating the workflow of a bank counter service system. Figure 2 This is a schematic diagram of the cash register slot.

[0015] In the diagram: 1. Cash register slot; 2. First partition plate; 3. Second partition plate; 4. Support frame; 5. Hydraulic cylinder. Detailed Implementation

[0016] To make the technical objectives, technical solutions, and beneficial effects of the present invention clearer, the technical solutions of the present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0017] This invention provides a bank counter service system, including a cash register slot 1, a first partition plate 2 disposed above the cash register slot 1, and second partition plates 3 disposed on the left and right sides of the first partition plate 2. The first partition plate 2 and the second partition plates 3 on both sides are slidably engaged. An "I"-shaped slide bar is fitted on the second partition plate 3 facing the first partition plate 2. The second partition plate 3 is fixed in a groove on one side of the slide bar, and the first partition plate 2 is slidably disposed in a groove on the other side of the slide bar. To enable the first isolation plate 2 to slide back and forth along the height direction of the second isolation plate 3, a support frame 4 is sleeved on the outside of the cash register 1, and a hydraulic cylinder 5 is provided at the bottom of the support frame 4 and is connected to it for transmission. The hydraulic cylinder 5 works to drive the cash register 1 and the first isolation plate 2 to slide back and forth along their height direction by pushing the support frame 4.

[0018] The support frame 4 includes side support baffles and a bottom support plate. Side support baffles are provided on the left and right sides of the cash register 1. A bottom support plate is provided on the bottom side of the cash register 1 to connect the two side support baffles, forming a U-shaped support structure. The cash register 1 is fixed inside the support frame 4. A hydraulic cylinder 5 is provided below the bottom support plate and is driven by it. The piston rod end of the hydraulic cylinder 5 is fixedly connected to the bottom support plate. The cylinder body of the hydraulic cylinder 5 is fixed on the foundation structure below the bank counter. The top surface of the two side support baffles is recessed downward to provide grooves that match the first isolation plate 2. The first isolation plate 2 is inserted into the two grooves.

[0019] The bank counter service system also includes: The height measuring device is installed on the registration machine to measure the customer's height when registering. The height measuring device uses an infrared distance sensor and is installed on the registration machine in the bank lobby. Its detection direction is vertically downward. When the customer registers in front of the registration machine, the sensor detects the distance from the top of the customer's head to the sensor. Combined with the installation height of the sensor, the customer's height data is calculated and the data is transmitted to the controller for storage.

[0020] The controller uses a PLC controller, which is electrically connected to the height measuring device and the hydraulic cylinder 5. It is used to control the working stroke of the hydraulic cylinder 5 according to the measured customer height data, so as to adjust the height of the cash register 1 to a working position that matches the customer's height. The queuing system, which is connected to the controller, sends customer identification information to the controller when calling a customer to the counter to conduct business, so that the controller can retrieve the pre-stored customer height data.

[0021] The cash register slot 1 includes a chute, an upper baffle extending horizontally outward from the upper edge of the chute, and a side support baffle connected to the upper baffle on the same side. The chute includes a bottom, a front slope wall and a rear slope wall set on the front and rear sides of the bottom, and a left side wall and a right side wall set on the left and right sides of the bottom. The bottom, left side wall, right side wall, front slope wall, and rear slope wall are arranged to form a chute structure with an upper opening. The front slope wall is rotatably engaged with the upper baffle, and the front slope wall rotates away from the bottom of the chute to open the front opening of the chute.

[0022] This invention provides a method for handling bank counter transactions, comprising the following steps: Data Acquisition: When a customer registers, their height data is acquired and stored using a height measurement device; Data matching: The controller calculates the optimal working height of the cash register 1 based on the customer's height data. The optimal working height is the height at which the upper surface of the cash register 1 matches the natural hanging position of the customer's hand. Height adjustment: When the queuing system calls the customer to the corresponding counter, the controller controls the hydraulic cylinder 5 to drive the support frame 4 to move according to the pre-stored height data of the customer, and adjusts the cash register 1 to the optimal working height. Business processing; Height Reset: After a customer's transaction is completed, hydraulic cylinder 5 drives support frame 4 to return to its original position, and cash register slot 1 and first isolation plate 2 return to their initial height, ready to serve the next customer.

[0023] The height measurement device is an infrared distance sensor or an ultrasonic distance sensor, which is installed on the registration machine.

[0024] The controller is also connected to a display screen to show the teller the current customer's height data and the recommended height of the cash register slot 1. The teller can manually fine-tune the height of the cash register slot 1.

[0025] It also includes manual adjustment data after recording the height of the automatically adjusted cash register slot 1. Based on historical manual adjustment data, it optimizes the mapping relationship between height and optimal working height, improving the accuracy of automatic adjustment and customer satisfaction.

[0026] When the system detects that a customer's transaction type is a large cash deposit or withdrawal, the controller adjusts the cash register slot 1 to a position lower than the average height for customers of different heights, in order to improve the convenience of large cash transactions.

[0027] Finally, it should be noted that the above embodiments are only for illustration and not for limiting the technical solutions of the present invention. Any equivalent substitutions, modifications or partial substitutions that do not depart from the spirit and scope of the present invention should be covered within the scope of protection of the claims of the present invention.

Claims

1. A bank counter service system, characterized in that, The device includes a cash register slot, a first partition plate positioned above the cash register slot, and second partition plates positioned on the left and right sides of the first partition plate. The first partition plate and the second partition plates on both sides are slidably engaged so that the first partition plate can slide back and forth along the height direction of the second partition plate. A support frame is fitted on the outer side of the cash register slot, and a hydraulic cylinder is installed at the bottom of the support frame and is connected to it for transmission. The hydraulic cylinder works to push the support frame, thereby driving the cash register slot and the first partition plate to slide back and forth along their height direction.

2. The bank counter service system according to claim 1, characterized in that, Also includes: A height measuring device is installed on the registration machine to measure the customer's height when the customer registers. The controller, which is electrically connected to the height measuring device and the hydraulic cylinder, is used to control the working stroke of the hydraulic cylinder according to the measured customer height data, so as to adjust the height of the cash register to a working position that matches the customer's height. The queuing system, which is connected to the controller, sends customer identification information to the controller when calling a customer to the counter to conduct business, so that the controller can retrieve the pre-stored customer height data.

3. A bank counter service system according to claim 2, characterized in that, The support frame includes side support baffles and a bottom support plate. Side support baffles are provided on the left and right sides of the cash register slot. A bottom support plate is provided on the bottom side of the cash register slot to connect the two side support baffles. A hydraulic cylinder that drives the bottom support plate is provided below it. The top surface of the two side support baffles is recessed downward to provide a groove that matches the first isolation plate. The first isolation plate is inserted into the two grooves.

4. A bank counter service system according to claim 3, characterized in that, The cash register slot includes a chute, an upper baffle extending horizontally outward from the upper edge of the chute, and a side support baffle connected to the upper baffle on the same side. The chute includes a bottom, a front slope wall and a rear slope wall located on the front and rear sides of the bottom, and a left side wall and a right side wall located on the left and right sides of the bottom. The bottom, left side wall, right side wall, front slope wall, and rear slope wall are arranged to form a slot structure with an upper opening. The front slope wall rotates with the upper baffle, and rotates away from the bottom of the slot to open the front opening of the chute.

5. A method for handling bank counter business, characterized in that, Including the following steps: Data Acquisition: When a customer registers, their height data is acquired and stored using a height measurement device; Data matching: The controller calculates the optimal working height of the cash register based on the customer's height data. The optimal working height is the height at which the upper surface of the cash register matches the natural hanging position of the customer's hand. Height adjustment: When the queuing system calls the customer to the corresponding counter, the controller controls the hydraulic cylinder to drive the support frame to move according to the pre-stored height data of the customer, and adjusts the cash register slot to the optimal working height; Business processing; Height Reset: After a customer's transaction is completed, the hydraulic cylinder drives the support frame to return to its original position, and the cash register slot and the first isolation plate return to their initial height, ready to await the next customer.

6. The bank counter service system according to claim 5, characterized in that, The height measurement device is an infrared distance sensor or an ultrasonic distance sensor, which is installed on the registration machine.

7. The bank counter service system according to claim 6, characterized in that, The controller is also connected to a display screen to show the teller the current customer's height data and the recommended height of the cash register slot. The teller can manually fine-tune the height of the cash register slot.

8. The method for handling bank counter business according to claim 2, characterized in that, It also includes recording manual adjustment data after the automatic adjustment of the cash register height. Based on historical manual adjustment data, it optimizes the mapping relationship between height and optimal working height, improving the accuracy of automatic adjustment and customer satisfaction.

9. The bank counter service system according to claim 5, characterized in that, When the system detects that a customer's transaction is a large cash deposit or withdrawal, the controller adjusts the cash register slot to a position lower than the average height for customers of all ages to improve the convenience of large cash transactions.

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