Counter interaction device

Abstract

The utility model relates to counter interaction equipment which comprises a shell, a rotating rod, an interaction panel and a universal connecting structure, the shell is provided with a containing groove, and the containing groove is provided with an opening; the rotating rod is arranged in the containing groove, one end of the rotating rod is hinged to the shell, and the rotating rod comprises a plurality of sub rotating rods hinged end to end; the interaction panel is arranged in the containing groove and arranged on the side, close to the opening, of the rotating rod, a microphone and a loudspeaker are arranged on the front face of the interaction panel, the front face is the surface of the side, away from the rotating rod, of the interaction panel, and the front face is exposed through the opening; the universal connecting structure is arranged between the rotating rod and the interaction panel so as to connect the interaction panel with the rotating rod. According to the counter interaction equipment provided by the invention, the convenience degree and the fluency degree of interaction between clients and counter workers can be improved, and the client experience is improved.

Description

Technical Field

[0001] The present application relates to the technical field of intercoms, and in particular to a counter interactive device. Background Art

[0002] When handling bank counter services, bank staff and customers generally interact with each other through two-way voice intercoms installed at bank counters. Compared with the relatively closed and quiet environment where bank staff are located, customers are in an open business hall with a lot of background noise, which leads to situations where customers cannot hear the staff's voice content clearly or the staff cannot hear the customer's voice content clearly when interacting through two-way voice intercoms, making the interaction process unsmooth and requiring increased volume and / or repeated communication, which is less convenient and provides a poor customer experience. Utility Model Content

[0003] Based on this, it is necessary to provide a counter interaction device to improve the convenience and fluency of interaction between customers and counter staff and improve customer experience.

[0004] An embodiment of the present application provides a counter interaction device, which includes a shell, a rotating rod, an interaction panel and a universal connection structure, wherein the shell has a receiving slot, and the receiving slot has an opening; the rotating rod is placed in the receiving slot, one end of the rotating rod is hinged to the shell, and the rotating rod includes a plurality of sub-rotating rods hinged end to end; the interaction panel is placed in the receiving slot, the interaction panel is arranged on a side of the rotating rod close to the opening, a microphone and a speaker are arranged on the front side of the interaction panel, the front side is a side surface of the interaction panel away from the rotating rod, and the front side is exposed through the opening; the universal connection structure is arranged between the rotating rod and the interaction panel to connect the interaction panel and the rotating rod.

[0005] In the embodiment of the present application, one end of the rotating rod is hinged to the housing, and the rotating rod can rotate up and down or left and right relative to the housing, thereby driving the interactive panel connected to the rotating rod to rotate up and down or left and right relative to the housing. The interactive panel and the rotating rod are connected by a universal connection structure, and the interactive panel can rotate in all directions relative to the rotating rod, thereby adjusting the orientation of the interactive panel, so that the position and orientation of the interactive panel can be easily and conveniently adjusted freely according to the needs of the customer, for example, the interactive panel is adjusted to a position close to the customer's face, so that the speaker and microphone on the interactive panel can be close to the customer, so that the staff voice information output by the speaker and the customer voice information received by the microphone are clearer, better overcome the influence of background noise on the communication between the staff and the customer, improve the convenience and smoothness of the interaction between the customer and the counter staff, and improve the customer experience. In addition, the rotating rod can also be adjusted to a folded state by rotating between the sub-rotating rods, so as to facilitate the retraction of the rotating rod and the interactive panel into the receiving slot, reducing the occupied space of the counter interactive equipment.

[0006] In some embodiments, the rotating rod and the shell are hinged via a first rotating shaft, adjacent sub-rotating rods are hinged via a second rotating shaft, and the rotation axis of the first rotating shaft is parallel to the rotation axis of the second rotating shaft.

[0007] In some embodiments, the universal connection structure includes a ball head seat and a ball head rod connected to each other, one of the ball head seat and the ball head rod is arranged on the interactive panel, and the other of the ball head seat and the ball head rod is arranged on the rotating rod.

[0008] In some embodiments, the universal connection structure includes a universal joint, one end of the universal joint is connected to the interactive panel, and the other end of the universal joint is connected to the rotating rod.

[0009] In some embodiments, the counter interaction device further includes a volume adjustment button, which is disposed on the front surface and is used to adjust the volume of the speaker.

[0010] In some embodiments, the front side is also provided with a display screen and control buttons, a speech-to-text device is provided in the interactive panel, the control buttons are used to control the working state of the speech-to-text device, the speech-to-text device is used to convert the received voice information into text information, and transmit the text information to the display screen, and the display screen is used to display the text information.

[0011] In some embodiments, the interactive panel further includes an anti-collision frame, and the anti-collision frame is arranged at an edge of the interactive panel.

[0012] In some embodiments, the anti-collision frame is at least partially located on a side of the front surface away from the rotating rod; and / or along a direction perpendicular to the front surface, the orthographic projection outer contour of the interactive panel is located within the orthographic projection outer contour of the anti-collision frame.

[0013] In some embodiments, an edge of the front side is provided with an installation groove, and the anti-collision frame is installed in the installation groove; or the interactive panel also includes a first side surface arranged around the front side, the first side surface is provided with an installation groove, and the anti-collision frame is installed in the installation groove.

[0014] In some embodiments, the shell includes a bottom wall and a side wall arranged around the bottom wall, the bottom wall and the side wall together surround the receiving groove, and a fixing seat is provided on a side surface of the side wall facing away from the receiving groove, and the fixing seat is used to fix the signature pen. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] Figure 1 This is a schematic diagram of the structure of a counter interaction device in an embodiment of the present application;

[0016] Figure 2 This is a schematic diagram of the structure of a counter interaction device in another embodiment of the present application;

[0017] Figure 3 This is a schematic diagram of the structure of an interactive panel in an embodiment of the present application;

[0018] Figure 4 This is a schematic diagram of the structure of an interactive panel in another embodiment of the present application;

[0019] Figure markings: counter interactive device-10, wall-100, shell-1, bottom wall-11, side wall-12, accommodating slot-101, opening-102, rotating rod-2, sub-rotating rod-21, first rotating axis-22, second rotating axis-23, interactive panel-3, microphone-31, speaker-32, display screen-33, control button-34, volume adjustment button-35, universal connection structure-4, ball head seat-41, ball head rod-42, anti-collision frame-5, mounting slot-6, fixed seat-7. DETAILED DESCRIPTION

[0020] In order to facilitate the understanding of the present application, the present application will be described more fully below with reference to the relevant drawings. The preferred embodiments of the present application are provided in the drawings. However, the present application can be implemented in many different forms and is not limited to the embodiments described herein. On the contrary, the purpose of providing these embodiments is to make the understanding of the disclosure of the present application more thorough and comprehensive.

[0021] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as those commonly understood by those skilled in the art to which this application belongs. The terms used herein in the specification of this application are only for the purpose of describing specific embodiments and are not intended to limit this application. The term "and / or" used herein includes any and all combinations of one or more of the related listed items.

[0022] When describing positional relationships, unless otherwise specified, when an element such as a layer, film, or substrate is referred to as being "on" another element, it can be directly on the other element or there may be intervening elements. Further, when a layer is referred to as being "under" another layer, it can be directly under or there may be one or more intervening elements. It is also understood that when a layer is referred to as being "between" two layers, it can be the only layer between the two layers or there may be one or more intervening elements.

[0023] In the case of using “including”, “having”, and “comprising” described herein, another component may be added unless a clear limiting term such as “only”, “consisting of”, etc. is used. Unless mentioned otherwise, a term in the singular form may include a plural form and should not be understood as being one in number.

[0024] It should be understood that although the terms "first", "second", etc. may be used herein to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another element. For example, a first element may be referred to as a second element, and similarly, a second element may be referred to as a first element without departing from the scope of the present application.

[0025] It should also be understood that when interpreting an element, even if not explicitly described, the element is interpreted as including a range of error, which should be within the acceptable deviation range of the specific value determined by those skilled in the art. For example, "approximately", "approximately" or "substantially" can mean within one or more standard deviations, which are not limited here.

[0026] Furthermore, in the specification, the phrase “planar distribution schematic diagram” refers to a drawing when a target portion is viewed from above, and the phrase “cross-sectional schematic diagram” refers to a drawing when a section taken by vertically cutting the target portion is viewed from the side.

[0027] In addition, the drawings are not drawn to a 1:1 scale, and the relative sizes of the elements in the drawings are drawn only as examples and not necessarily according to the true scale.

[0028] When handling bank counter services, bank staff and customers generally interact with each other through two-way voice intercoms installed at bank counters. Compared with the relatively closed and quiet environment where bank staff are located, customers are in an open business hall with relatively loud background noise, and the loudspeakers and microphones on the customer side are generally installed on the middle partition glass, which is far away from the customers. As a result, when interacting through two-way voice intercoms, it is easy for customers to not hear the staff's voice content clearly or the staff to not hear the customer's voice content clearly, making the interaction process unsmooth, requiring increased volume and / or repeated communication, with low convenience and poor customer experience.

[0029] Based on the above problems, the present application provides a counter interaction device that can improve the convenience and fluency of interaction between customers and counter staff, and improve customer experience.

[0030] The present application embodiment provides a counter interactive device 10, such as Figure 1 and Figure 2 As shown, the counter interactive device 10 includes a shell 1, a rotating rod 2, an interactive panel 3 and a universal connection structure 4. The shell 1 has a receiving slot 101, and the receiving slot 101 has an opening 102; the rotating rod 2 is placed in the receiving slot 101, one end of the rotating rod 2 is hinged to the shell 1, and the rotating rod 2 includes a plurality of sub-rotating rods 21 hinged end to end; the interactive panel 3 is placed in the receiving slot 101, and the interactive panel 3 is arranged on the side of the rotating rod 2 close to the opening 102, and a microphone 31 and a speaker 32 are arranged on the front of the interactive panel 3, and the front is a side surface of the interactive panel 3 away from the rotating rod 2, and the front is exposed through the opening 102; the universal connection structure 4 is arranged between the rotating rod 2 and the interactive panel 3 to connect the interactive panel 3 and the rotating rod 2. When the counter interactive device 10 is in use, the customer can pull the two sides of the interactive panel 3 with both hands on the seat, so that the rotating rod 2 automatically extends to the position pulled by the customer under the action of the pulling force, for example, from Figure 1 The state shown is stretched to Figure 2 In the state shown, the interactive panel 3 is in a position convenient for the customer to operate.

[0031] In the present application embodiment, Figure 1 and Figure 2As shown, the front of the interactive panel 3 is exposed through the opening 102, and the interactive panel 3 can be pulled out of the receiving groove 101 by the rotating rod 2 in a direction perpendicular to the bottom wall 11. One end of the rotating rod 2 is hinged to the shell 1, and the rotating rod 2 can rotate up and down or left and right relative to the shell 1, thereby driving the interactive panel 3 connected to the rotating rod 2 to rotate up and down or left and right relative to the shell 1. Specifically, the rotating rod 2 includes a plurality of sub-rotating rods 21 hinged at the head and tail, and when the angle between adjacent sub-rotating rods 21 increases under the influence of external tension, the straight-line distance between the end of the rotating rod 2 connected to the shell 1 and the end connected to the interactive panel 3 increases, the rotating rod 2 is in an extended state, and the interactive panel 3 can extend out of the receiving groove 101; when the angle between adjacent sub-rotating rods 21 decreases under the influence of external pressure, the straight-line distance between the end of the rotating rod 2 connected to the shell 1 and the end connected to the interactive panel 3 decreases, the rotating rod 2 is in a compressed state, and the interactive panel 3 can extend into the receiving groove 101. The interactive panel 3 and the rotating rod 2 are connected via a universal connection structure 4 , and the interactive panel 3 can rotate in various directions relative to the rotating rod 2 , thereby adjusting the rotation direction and rotation angle of the interactive panel 3 .

[0032] In the present application embodiment, Figure 1 and Figure 2 As shown, the position and orientation of the interactive panel 3 can be freely adjusted according to customer needs through the rotating rod 2 and the universal connection structure 4 in a simple and convenient manner. For example, the interactive panel 3 can be adjusted to a position close to the customer's face so that the speaker 32 and the microphone 31 on the interactive panel 3 can be close to the customer, making the staff voice information output by the speaker 32 and the customer voice information received by the microphone 31 clearer, better overcoming the impact of background noise on the communication between the staff and the customer, improving the convenience and smoothness of the interaction between the customer and the counter staff, and improving the customer experience. In addition, the rotating rod 2 can also be adjusted to a folded state by rotating between the sub-rotating rods 21, so as to facilitate the retraction of the rotating rod 2 and the interactive panel 3 into the receiving slot 101, thereby reducing the occupied space of the counter interactive device 10.

[0033] In some embodiments, the counter interactive device 10 can be suspended on a wall 100 or a glass partition, or can be installed on a counter top. When the interactive panel 3 and the folded rotating rod 2 are placed in the receiving groove 101, the counter interactive device 10 does not occupy the usable space of the counter top, thereby improving the neatness and aesthetics of the counter top.

[0034] In some embodiments, the interactive panel 3 may be rectangular, circular or elliptical, and the shapes of the accommodating groove 101 and the opening 102 on the shell 1 may correspond to the shape of the interactive panel 3. The shape of the shell 1 may correspond to the shape of the interactive panel 3 or may not correspond to the shape of the interactive panel 3. It may be set according to actual needs, and the present application does not limit this.

[0035] In some embodiments, Figure 1 and Figure 2 As shown, the rotating rod 2 and the shell 1 are hinged by a first rotating shaft 22, and adjacent sub-rotating rods 21 are hinged by a second rotating shaft 23. The rotation axis of the first rotating shaft 22 is parallel to the rotation axis of the second rotating shaft 23, so that multiple sub-rotating rods 21 can be smoothly telescopically moved, thereby improving the stability and accuracy of the position adjustment of the interactive panel 3, improving the working stability of the counter interactive device 10, and improving customer experience.

[0036] In some embodiments, Figure 1 and Figure 2 As shown, the universal connection structure 4 includes a ball head seat 41 and a ball head rod 42 connected to each other, one of which is arranged on the interactive panel 3, and the other of which is arranged on the rotating rod 2. The interactive panel 3 can be rotated in all directions relative to the rotating rod 2 through the ball head rod 42 and the ball head seat 41, so as to adjust the position and orientation of the interactive panel 3 according to customer needs, so as to better overcome the influence of background noise on the communication between the staff and the customers, improve the convenience and fluency of the interaction between the customers and the counter staff, and improve the customer experience.

[0037] In some embodiments, the universal connection structure 4 includes a universal joint, one end of which is connected to the interactive panel 3, and the other end of which is connected to the rotating rod 2. The universal joint allows the interactive panel 3 to rotate in all directions relative to the rotating rod 2, thereby adjusting the position and orientation of the interactive panel 3 according to customer needs, thereby improving the convenience and smoothness of the interaction between the customer and the counter staff, and improving the customer experience.

[0038] In some embodiments, Figure 2 and Figure 3 As shown, the counter interaction device 10 also includes a volume adjustment button 35, which is set on the front and is used to adjust the volume of the speaker 32. Customers can simply and conveniently adjust the volume of the speaker 32 to a suitable level through the volume adjustment button 35, thereby improving the counter interaction efficiency and improving the customer experience. The volume adjustment button 35 can be a knob or a button, and its setting form can be set according to actual needs, and this application does not limit this.

[0039] In some embodiments, Figure 2 and Figure 3As shown, a display screen 33 and a control button 34 are also provided on the front side, and a speech-to-text device is provided in the interactive panel 3. The control button 34 is used to control the working state of the speech-to-text device. The speech-to-text device is used to convert the received speech information into text information and transmit the text information to the display screen 33. The display screen 33 is used to display the text information. When the staff communicates with customers with poor hearing, or works in an environment where the background noise is too loud during the Chinese New Year and seriously affects the voice communication, the speech-to-text device can be used to convert the voice information of the staff or customers into text information and display it on the display screen 33, so as to facilitate the interaction between the staff and customers, improve the interaction accuracy and efficiency between the staff and customers, and improve the customer experience.

[0040] In some embodiments, Figure 2 As shown, the interactive panel 3 also includes an anti-collision frame 5, and the anti-collision frame 5 is arranged at the edge of the interactive panel 3. The material of the anti-collision frame 5 includes flexible materials such as rubber, plastic and plastic, and can also be a hard material, similar to a protective cover. The anti-collision frame 5 is arranged at the edge of the interactive panel 3, which can reduce the probability of the interactive panel 3 colliding with the wall 100, countertop and other structures during use, thereby causing the interactive panel 3 to be scratched or damaged, improve the reliability of the interactive panel 3, and increase the service life of the counter interactive device 10. The anti-collision frame 5 made of flexible material can also reduce the probability of the interactive panel 3 colliding with the customer's face or arms and other parts due to improper operation by the customer or failure of part of the structure of the interactive panel 3, thereby improving the safety of the interactive panel 3, improving the safety of the counter interactive device 10, and improving the use effect.

[0041] In some embodiments, the anti-collision frame 5 is detachably connected to the interactive panel 3 , so that the anti-collision frame 5 can be disassembled and cleaned during subsequent use, thereby improving the reliability and aesthetics of the interactive panel 3 .

[0042] In some embodiments, the anti-collision frame 5 is at least partially located on the side of the front away from the rotating rod 2, that is, the anti-collision frame 5 is set higher than the front of the interactive panel 3, so as to better protect the front of the interactive panel 3 and improve the reliability of the interactive panel 3; and / or along the direction perpendicular to the front, the orthographic projection outer contour of the interactive panel 3 is located within the orthographic projection outer contour of the anti-collision frame 5, that is, the length and width of the anti-collision frame 5 are greater than the length and width of the interactive panel 3, so as to better protect the first side of the interactive panel 3 and improve the reliability of the interactive panel 3.

[0043] In some embodiments, Figure 3As shown, the edge of the front side is provided with a mounting groove 6, and the anti-collision frame 5 is installed in the mounting groove 6; or the interactive panel 3 further includes a first side surface provided around the front side, the first side surface is provided with a mounting groove 6, and the anti-collision frame 5 is installed in the mounting groove 6. The mounting groove 6 is used to provide an installation space for the anti-collision frame 5, and the installation position of the anti-collision frame 5 can be set according to actual needs, and this application does not limit this.

[0044] In some embodiments, the back side of the interactive panel 3 which is parallel to and opposite to the front side is provided with an arc chamfer. The arc chamfer can make the edge of the interactive panel 3 smoother, thereby improving the aesthetics of the interactive panel 3. It can also avoid the existence of rear edges and corners of the interactive panel 3, thereby avoiding the probability of the rear edges and corners scratching customers during use, thereby improving the safety of the interactive panel 3.

[0045] In some embodiments, Figure 1 and Figure 2 As shown, the housing 1 includes a bottom wall 11 and a side wall 12 arranged around the bottom wall 11. The bottom wall 11 and the side wall 12 together surround a receiving groove 101. A fixing seat 7 is arranged on the side surface of the side wall 12 away from the receiving groove 101. The fixing seat 7 is used to fix the signature pen, so that the customer can sign and perform other operations to improve the customer experience. A slot is arranged on the fixing seat 7, and the signature pen is partially arranged in the slot. The opening 102 of the slot can be arranged toward the customer to facilitate the customer to use it, thereby improving the customer experience.

[0046] In some embodiments, when relevant business outlets implement paperless office, the display screen 33 includes but is not limited to an LED display screen 33, a liquid crystal display screen 33, a capacitive touch display screen 33, a resistive touch display screen 33, etc. The signature pen can be an electronic stylus, and customers can also sign relevant electronic documents through the electronic stylus and the display screen 33, thereby further improving customer experience.

[0047] In some embodiments, the counter interactive device 10 further includes a plurality of threaded fasteners that are evenly and spaced apart. The bottom wall 11 of the housing 1 is fixedly connected to the wall surface of the wall 100 or the cabinet surface of the counter through the threaded fasteners. The threaded fasteners include but are not limited to bolts or screws. In the direction perpendicular to the bottom wall 11, the orthographic projection outer contour of the bottom wall 11 can be less than or equal to the orthographic projection outer contour of the side wall 12. In this case, the threaded fastener can be placed in the receiving groove 101; the orthographic projection outer contour of the bottom wall 11 can also be greater than the orthographic projection outer contour of the side wall 12. In this case, the threaded fastener can be placed in the portion of the bottom wall 11 outside the receiving groove 101 that exceeds the side wall 12, so as to facilitate the installation and removal of the housing 1. The housing 1 can also be fixed to the wall or countertop by gluing, snapping, etc. to achieve the installation of the counter interactive device 10. Optionally, the installation method of the counter interactive device 10 can be set according to actual needs, and this application does not limit this.

[0048] The technical features of the above-described embodiments may be arbitrarily combined. To make the description concise, not all possible combinations of the technical features in the above-described embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0049] The above-mentioned embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the utility model patent. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the patent of the present application shall be subject to the attached claims.

Claims

1. A counter interactive device, characterized in that: include: A housing having a receiving groove, wherein the receiving groove has an opening; A rotating rod is placed in the receiving groove, one end of the rotating rod is hinged to the housing, and the rotating rod includes a plurality of sub-rotating rods hinged end to end; An interactive panel is placed in the receiving groove, the interactive panel is arranged on a side of the rotating rod close to the opening, a microphone and a speaker are arranged on the front of the interactive panel, the front is a side surface of the interactive panel away from the rotating rod, and the front is exposed through the opening; The universal connection structure is arranged between the rotating rod and the interactive panel to connect the interactive panel and the rotating rod.

2. The counter interactive device according to claim 1, characterized in that: The rotating rod and the housing are hinged via a first rotating shaft, and adjacent sub-rotating rods are hinged via a second rotating shaft. The rotating axis of the first rotating shaft is parallel to the rotating axis of the second rotating shaft.

3. The counter interactive device according to claim 1, characterized in that: The universal connection structure comprises a ball head seat and a ball head rod which are connected to each other, one of which is arranged on the interactive panel, and the other of which is arranged on the rotating rod.

4. The counter interactive device according to claim 1, characterized in that: The universal connection structure comprises a universal joint, one end of the universal joint is connected to the interactive panel, and the other end of the universal joint is connected to the rotating rod.

5. The counter interactive device according to claim 1, characterized in that: The counter interactive device also includes a volume adjustment button, which is arranged on the front side and is used to adjust the volume of the speaker.

6. The counter interactive device according to claim 1, characterized in that: The front side is also provided with a display screen and control buttons. A speech-to-text device is provided in the interactive panel. The control buttons are used to control the working state of the speech-to-text device. The speech-to-text device is used to convert the received voice information into text information and transmit the text information to the display screen. The display screen is used to display the text information.

7. The counter interactive device according to claim 1, characterized in that: The interactive panel also includes an anti-collision frame, which is arranged at the edge of the interactive panel.

8. The counter interactive device according to claim 7, characterized in that: The anti-collision frame is at least partially located on a side of the front surface away from the rotating rod; and / or along a direction perpendicular to the front surface, an orthographic projection outer contour of the interactive panel is located within an orthographic projection outer contour of the anti-collision frame.

9. The counter interactive device according to claim 7, characterized in that: The edge of the front face is provided with a mounting groove, and the anti-collision frame is installed in the mounting groove; or The interactive panel also includes a first side surface arranged around the front surface, the first side surface is provided with a mounting groove, and the anti-collision frame is installed in the mounting groove.

10. The counter interactive device according to claim 1, characterized in that: The shell includes a bottom wall and a side wall arranged around the bottom wall, the bottom wall and the side wall together surround the receiving groove, and a fixing seat is arranged on a side surface of the side wall away from the receiving groove, and the fixing seat is used to fix the signature pen.

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