Artificial intelligence customer service management platform

Abstract

The utility model relates to the field of management platforms, and discloses an artificial intelligence customer service management platform which comprises a table top, a rotating block is rotatably connected in the table top, a fixing plate is rotatably connected to the top of the rotating block, a display assembly is arranged in the rotating block, and a plurality of rotating shafts are fixedly connected to the outer wall of the rotating block. A rotating assembly is arranged at one end of each rotating shaft, a rotating column is rotationally connected to the interior of the rotating block, fixing blocks are fixedly connected to the two ends of the rotating column, a plurality of handles are fixedly connected to the outer wall of the rotating column, and each rotating assembly comprises a ratchet wheel and a rotating disc. According to the artificial intelligence customer service management platform, firstly, the rotating disc is held and rotated inwards, so that the ratchet wheel rotates to adjust the angle of the display, the effect of easily adjusting the angle of the display is achieved, the problem that different devices need to be used for adapting to operators of different heights is avoided, and the high efficiency of the artificial intelligence customer service management platform is improved.

Description

Technical Field

[0001] This utility model relates to the field of management platforms, and in particular to an artificial intelligence customer service management platform. Background Technology

[0002] AI-powered customer service utilizes artificial intelligence technologies such as natural language processing, machine learning, and knowledge graphs to simulate human customer service representatives interacting with customers across multiple channels, including websites, mobile applications, and social media. It automatically handles inquiries and resolves issues. A dedicated management computer, typically a desktop, is placed on the management platform. One computer can simultaneously monitor several AI customer service representatives. The management computer stores a comprehensive system for managing and optimizing the AI ​​customer service system. It integrates multi-channel customer communication, configures and maintains the intelligent customer service system's knowledge base, supports collaboration between human and intelligent customer service representatives, conducts data analysis to optimize models and business processes, and monitors system operation and maintenance in real time to ensure efficient and stable customer service.

[0003] Existing AI-powered customer service management platforms are categorized into manual and electric adjustment types. Manual adjustment involves using a pneumatic lever to control the valve of the pneumatic lever, allowing internal gas to move in and out, pushing the piston rod to raise and lower the desktop and fix it in place. Mechanical gear adjustment relies on rotating the handle to drive the gears, which in turn drive the meshing rack, raising or lowering the desktop. Hydraulic adjustment uses a hydraulic pump to deliver hydraulic oil to a hydraulic cylinder, generating pressure to push the piston and raise the desktop; opening the valve allows the oil to flow back, lowering it. Electric adjustment computer desks rely on a motor to generate rotational motion, which is then converted into linear motion via a screw nut, belt, or chain transmission device to raise or lower the desktop or legs. It also utilizes height and weight sensors to provide feedback, ensuring precise adjustment and safety.

[0004] In the actual application of AI customer service management platforms, a problem has gradually emerged. Although the platform has shown advantages in customer service process automation and intelligent Q&A, it has failed to properly address the issue of device compatibility. In customer service work scenarios, operators have different heights, but existing office equipment, such as computer desks and chairs, cannot be flexibly adjusted to fit each person's physical condition. This makes it easy for employees to experience fatigue and discomfort due to the inconvenience of using the equipment during long working hours, leading to frequent adjustments of their sitting posture and work interruptions, which greatly affects work efficiency and hinders the full realization of the high-efficiency performance of AI customer service management platforms. Utility Model Content

[0005] To address the above shortcomings, this utility model provides an artificial intelligence customer service management platform, which aims to improve the problem of needing to use different devices to accommodate operators of different heights during equipment use.

[0006] To achieve the above objectives, the present invention adopts the following technical solution: an artificial intelligence customer service management platform, including a desktop, a rotating block rotatably connected inside the desktop, a fixed plate rotatably connected to the top of the rotating block, a display component disposed inside the rotating block, multiple rotating shafts fixedly connected to the outer wall of the rotating block, a rotating component disposed at one end of each rotating shaft, a rotating column rotatably connected inside the rotating block, fixed blocks fixedly connected to both ends of the rotating column, and multiple handles fixedly connected to the outer wall of the rotating column;

[0007] Each of the rotating components includes a ratchet and a rotating disk. One side of each ratchet is fixedly connected to one end of the rotating shaft, and one side of each rotating disk is fixedly connected to one side of the ratchet. The ratchet engages with the fixed block.

[0008] As a further description of the above technical solution:

[0009] The display assembly includes a support plate, a support column, and a display. The outer wall of the support plate is slidably connected to the inside of the rotating block. The bottom of the support column is fixedly connected to the top of the support plate, and one side of the display is fixedly connected to one side of the support column.

[0010] As a further description of the above technical solution:

[0011] The bottom of the desktop is fixedly connected to multiple connecting blocks, and each connecting block has multiple fixing pins slidably connected inside, and each fixing pin has a limit plate fixedly connected to its outer wall.

[0012] As a further description of the above technical solution:

[0013] Each of the connecting blocks is equipped with multiple springs inside, one end of each spring is fixedly connected inside the connecting block, and the other end of each spring is fixedly connected to one end of a fixing pin.

[0014] As a further description of the above technical solution:

[0015] Each of the connecting blocks has a support rod slidably connected to its outer wall, and each support rod has multiple fixing grooves inside.

[0016] As a further description of the above technical solution:

[0017] Each of the support rods is fixedly connected to a base plate at its bottom, and each base plate is fixedly connected to multiple telescopic columns at its top.

[0018] As a further description of the above technical solution:

[0019] The telescopic columns are arranged in a symmetrical array and fixedly connected inside the support rod, and the output end of the telescopic column is connected to the bottom of the connecting block.

[0020] As a further description of the above technical solution:

[0021] The connecting blocks are arranged in a symmetrical array and fixedly connected to the bottom of the desktop, while the fixing pins are arranged in a symmetrical array and slidably connected inside the connecting blocks.

[0022] This utility model has the following beneficial effects:

[0023] 1. In this utility model, the support plate at the bottom of the display is first placed inside the rotating block, and the fixing plate is then placed on top. The rotating disk is then held and rotated inward, causing the ratchet to rotate and drive the rotating block to rotate, thereby adjusting the angle of the display. When it is necessary to return to the original angle, the handle is first pushed to move the fixing block backward, thereby unlocking the ratchet. Then the rotating disk is pushed back. This achieves the effect of easily adjusting the angle of the display to accommodate operators of different heights during the use of the device, avoiding the need to use different devices to accommodate operators of different heights, thus improving the efficiency of the artificial intelligence customer service management platform.

[0024] 2. In this utility model, the telescopic column is first activated to push the connecting block upward, while the fixing pin retracts into the connecting block. When the required height is reached, the spring drives the fixing pin to pop out and slide into the fixing groove, thereby fixing the height of the desktop. This ensures that the desktop will not fall suddenly and damage items on the desktop when the telescopic column malfunctions during equipment use. It also avoids the problem of having to select different equipment based on the operator's height, thus improving the practicality of the artificial intelligence customer service management platform. Attached Figure Description

[0025] Figure 1 A perspective view of an artificial intelligence customer service management platform proposed in this utility model;

[0026] Figure 2 This is a schematic diagram of the exploded structure of the rotating block of an artificial intelligence customer service management platform proposed in this utility model;

[0027] Figure 3 This is an exploded view of the support column structure of an artificial intelligence customer service management platform proposed in this utility model;

[0028] Figure 4 This is a schematic diagram of the internal structure of the support rod of an artificial intelligence customer service management platform proposed in this utility model.

[0029] Legend:

[0030] 1. Desktop; 2. Rotating block; 3. Fixing plate; 4. Support plate; 5. Support column; 6. Monitor; 7. Rotating shaft; 8. Ratchet; 9. Rotating disk; 10. Rotating column; 11. Fixing block; 12. Handle; 13. Connecting block; 14. Fixing pin; 15. Limiting plate; 16. Spring; 17. Support rod; 18. Fixing groove; 19. Base plate; 20. Telescopic column. Detailed Implementation

[0031] The technical solutions of the present utility model will be clearly and completely described below with reference to the accompanying drawings of the embodiments. Obviously, the described embodiments are only some embodiments of the present utility model, and not all embodiments. Based on the embodiments of the present utility model, all other embodiments obtained by those of ordinary skill in the art without creative effort are within the protection scope of the present utility model.

[0032] Reference Figures 1-3 The present invention provides an embodiment of an artificial intelligence customer service management platform, comprising a desktop 1, a rotating block 2 rotatably connected inside the desktop 1 for rotating a display 6, a fixing plate 3 rotatably connected to the top of the rotating block 2 for fixing the display 6, a display component inside the rotating block 2, and multiple rotating shafts 7 fixedly connected to the outer wall of the rotating block 2 for driving the rotating block 2 to rotate, each rotating shaft 7 having a rotating component at one end, a rotating column 10 rotatably connected inside the rotating block 2 for connecting a fixing block 11 and a handle 12, fixing blocks 11 fixedly connected to both ends of the rotating column 10 for fixing ratchet 8, and multiple handles 12 fixedly connected to the outer wall of the rotating column 10 for pulling the fixing blocks 11;

[0033] Each rotating assembly includes a ratchet 8 and a rotating disk 9. One side of each ratchet 8 is fixedly connected to one end of the rotating shaft 7 to control the rotation of the rotating block 2. One side of each rotating disk 9 is fixedly connected to one side of the ratchet 8 to rotate the ratchet 8. The ratchet 8 meshes with the fixed block 11. The display assembly includes a support plate 4, a support column 5, and a display 6. The outer wall of the support plate 4 is slidably connected to the inside of the rotating block 2 to support the display 6. The bottom of the support column 5 is fixedly connected to the top of the support plate 4 to support the display 6. One side of the display 6 is fixedly connected to one side of the support column 5 to display data.

[0034] Specifically, in actual operation, when customer service personnel need to adjust the angle of monitor 6, they first place the support plate 4 at the bottom of monitor 6 into the rotating block 2, then cover it with the fixing plate 3 to ensure a stable installation. Next, the customer service personnel hold the rotating disk 9 and rotate it inward. At this time, the rotation of the rotating disk 9 drives the ratchet 8 connected to it to rotate, and the rotation of the ratchet 8 further drives the rotating block 2 to rotate, thereby realizing the flexible adjustment of the angle of monitor 6. If it is necessary to adjust monitor 6 back to its original angle later, the customer service personnel first push the handle 12 to move the fixing block 11 backward along the predetermined track, thereby unlocking the fixing block 11 that was originally engaged with the ratchet 8, releasing the restriction on the ratchet 8. After completing the unlocking operation, the rotating disk 9 is pushed outward in the opposite direction. In this way, the angle adjustment of monitor 6 can be successfully completed, returning it to its initial state.

[0035] Reference Figure 4 Multiple connecting blocks 13 are fixedly connected to the bottom of the desktop 1 to connect the desktop 1 and the support rod 17. Multiple fixing pins 14 are slidably connected inside each connecting block 13 to fix the position of the connecting block 13. A limit plate 15 is fixedly connected to the outer wall of each fixing pin 14 to limit its range of motion. Multiple springs 16 are provided inside each connecting block 13 to provide elastic force to the fixing pins 14. One end of each spring 16 is fixedly connected inside the connecting block 13, and the other end of each spring 16 is fixedly connected to one end of the fixing pin 14. A support rod 17 is slidably connected to the outer wall of each connecting block 13. The support rods 17 are used to support the equipment. Each support rod 17 has multiple fixing slots 18 inside to accommodate fixing pins 14. Each support rod 17 has a base plate 19 fixedly connected to its bottom to fix telescopic columns 20. Each base plate 19 has multiple telescopic columns 20 fixedly connected to its top to lift the connecting block 13. The telescopic columns 20 are arranged in a symmetrical array and fixedly connected inside the support rods 17. The output end of the telescopic columns 20 is connected to the bottom of the connecting block 13. The connecting blocks 13 are arranged in a symmetrical array and fixedly connected to the bottom of the tabletop 1. The fixing pins 14 are arranged in a symmetrical array and slidably connected inside the connecting block 13.

[0036] Specifically, in daily use, when an office worker needs to adjust the height of desktop 1, the office worker first activates the telescopic column 20. Instantly, the telescopic column 20 begins to operate stably, pushing the connecting block 13 to move slowly upward. At the same time, the fixing pin 14 retracts into the connecting block 13. As the telescopic column 20 continues to exert force, the connecting block 13 causes desktop 1 to gradually rise. When it rises to the height required by the office worker, the spring 16 uses its own elastic potential energy to drive the fixing pin 14 to pop out. The popped-out fixing pin 14 slides into the fixing groove 18, and the two fit tightly together, thus firmly fixing the height of desktop 1. In this way, the height adjustment of desktop 1 is completed smoothly and efficiently, creating a comfortable working height environment for the office worker.

[0037] Working principle: When adjusting the angle of monitor 6 using the AI ​​customer service management platform, first place the support plate 4 at the bottom of monitor 6 into the rotating block 2 and cover it with the fixing plate 3. Then, hold the rotating disk 9 and rotate it inward to make the ratchet 8 rotate, which in turn drives the rotating block 2 to rotate, thereby adjusting the angle of monitor 6. When it is necessary to return to the original angle, first push the handle 12 to move the fixing block 11 backward, thereby unlocking the ratchet 8. Then, push the rotating disk 9 back to complete the angle adjustment of monitor 6. When adjusting the height of desktop 1, first activate the telescopic column 20 to push the connecting block 13 upward, while simultaneously causing the fixing pin 14 to retract into the connecting block 13. When the desired height is reached, the spring 16 drives the fixing pin 14 to pop out and slide into the fixing groove 18, thereby fixing the height of desktop 1 and completing the height adjustment of desktop 1.

[0038] Finally, it should be noted that the above description is only a preferred embodiment of the present utility model and is not intended to limit the present utility model. Although the present utility model has been described in detail with reference to the foregoing embodiments, those skilled in the art can still modify the technical solutions described in the foregoing embodiments or make equivalent substitutions for some of the technical features. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of the present utility model should be included within the protection scope of the present utility model.

Claims

1. An artificial intelligence customer service management platform, comprising a desktop (1), characterized in that: The desktop (1) is rotatably connected to a rotating block (2), and a fixed plate (3) is rotatably connected to the top of the rotating block (2). A display component is provided inside the rotating block (2). Multiple rotating shafts (7) are fixedly connected to the outer wall of the rotating block (2). A rotating component is provided at one end of each rotating shaft (7). A rotating column (10) is rotatably connected inside the rotating block (2). Fixed blocks (11) are fixedly connected to both ends of the rotating column (10). Multiple handles (12) are fixedly connected to the outer wall of the rotating column (10). Each of the rotating components includes a ratchet (8) and a rotating disk (9). One side of each ratchet (8) is fixedly connected to one end of the rotating shaft (7), and one side of each rotating disk (9) is fixedly connected to one side of the ratchet (8). The ratchet (8) meshes with the fixed block (11).

2. The artificial intelligence customer service management platform according to claim 1, characterized in that: The display assembly includes a support plate (4), a support column (5), and a display (6). The outer wall of the support plate (4) is slidably connected to the inside of the rotating block (2). The bottom of the support column (5) is fixedly connected to the top of the support plate (4). One side of the display (6) is fixedly connected to one side of the support column (5).

3. The artificial intelligence customer service management platform according to claim 1, characterized in that: The bottom of the desktop (1) is fixedly connected to a plurality of connecting blocks (13), and each connecting block (13) is slidably connected to a plurality of fixing pins (14), and each fixing pin (14) is fixedly connected to a limit plate (15) on its outer wall.

4. The artificial intelligence customer service management platform according to claim 3, characterized in that: Each of the connecting blocks (13) is provided with a plurality of springs (16), one end of each spring (16) is fixedly connected to the inside of the connecting block (13), and the other end of each spring (16) is fixedly connected to one end of the fixing pin (14).

5. The artificial intelligence customer service management platform according to claim 3, characterized in that: Each of the connecting blocks (13) has a support rod (17) slidably connected to its outer wall, and each of the support rods (17) has multiple fixing grooves (18) inside.

6. The artificial intelligence customer service management platform according to claim 5, characterized in that: Each of the support rods (17) is fixedly connected to a base plate (19) at its bottom, and each of the base plates (19) is fixedly connected to a plurality of telescopic columns (20) at its top.

7. The artificial intelligence customer service management platform according to claim 6, characterized in that: The telescopic columns (20) are arranged in a symmetrical array and fixedly connected inside the support rod (17). The output end of the telescopic column (20) is connected to the bottom of the connecting block (13).

8. The artificial intelligence customer service management platform according to claim 3, characterized in that: The connecting blocks (13) are arranged in a symmetrical array and fixedly connected to the bottom of the desktop (1), and the fixing pins (14) are arranged in a symmetrical array and slidably connected inside the connecting blocks (13).

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