Member management support system

Abstract

To provide a technique to support an improvement in a retention rate of members in an organization that introduces jobs to member belonging to the organization.SOLUTION: A member management support system 10 comprises a model storage unit 20 and a score derivation device 28. The model storage unit 20 stores data of a function approximator generated based on learning data including information indicating a relationship between a plurality of members who belonged to the Silver Human Resources Center at a past time point and the Silver Human Resources Center at the past time point, and information indicating whether or not the plurality of members have left the Silver Human Resources Center. The score derivation device 28 inputs, to the function approximator, information indicating the relationship between members to be analyzed who currently belong to the Silver Human Resources Center and the Silver Human Resources Center at the current time point, and derives an index value related to whether or not the members to be analyzed leave the Silver Human Resources Center in the future.SELECTED DRAWING: Figure 1

Description

Technical Field

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[0001] The present disclosure relates to data processing technology, and more particularly to a membership management support system.

Background Art

[0002] Silver Human Resource Centers, which are organizations that assist in temporary, short-term employment or other light tasks according to the wishes of the elderly such as retirees, are established for each region. In the following Patent Document 1, technologies have been proposed to enable the implementation of many necessary procedures among the Silver Human Resource Center, members (the elderly) who perform work, and orderers who order work, using member terminals and orderer terminals, thereby improving business management efficiency.

Prior Art Documents

[0007] Furthermore, any combination of the above components, or any conversion of the expressions of this disclosure between devices, methods, computer programs, recording media storing computer programs, etc., are also valid forms of this disclosure. [Effects of the Invention]

[0008] The technology disclosed herein can help improve member retention rates in organizations that introduce jobs to their members. [Brief explanation of the drawing]

[0009] [Figure 1] This diagram shows the configuration of the member management support system in the example. [Figure 2] This is a block diagram showing the functional blocks of the score derivation device shown in Figure 1. [Figure 3] This is a flowchart showing the operation of the score calculation device. [Figure 4] This figure shows an example of training data for creating an engagement model. [Figure 5] This is a flowchart showing the operation of the score calculation device. [Figure 6] This figure shows an example of a score analysis screen. [Figure 7] This figure shows an example of a score analysis screen. [Figure 8] This diagram shows an example of a member management screen. [Modes for carrying out the invention]

[0010] This section outlines the implementation of the Silver Human Resources Center. Silver Human Resources Centers are established in each region, and they introduce jobs to their members (elderly people) and support their employment. Typically, Silver Human Resources Centers have several hundred to several thousand members. While the aging of Japanese society is accelerating, the number of members in Silver Human Resources Centers remains stable or slightly decreases, with about 10% of members changing each year. Silver Human Resources Centers are therefore required to improve their member retention rate.

[0011] Until now, Silver Human Resources Centers have adopted a uniform approach to all members, meaning they have not been able to tailor their approach to each member's individual circumstances. In this implementation, we propose a member management support system that helps Silver Human Resources Centers to tailor their approach to each member's individual circumstances. The member management support system in this implementation derives an index value (hereinafter also referred to as the "engagement score") that indicates the strength of the relationship between the Silver Human Resources Center and each member, and provides it to the staff of the Silver Human Resources Center. The engagement score can also be said to be an index value that indicates the likelihood of a member leaving the Silver Human Resources Center in the future.

[0012] Figure 1 shows the configuration of the member management support system 10 in the embodiment. The member management support system 10 is an information processing system that includes multiple user terminals 12, a core business system 14, a common DB (Database) 18, a Silver Human Resources Center DB 22, and a score derivation device 28. These devices and systems are connected via a communication network that may include LAN, WAN, or the Internet. There is no limit to the number of physical hardware units for each element (e.g., devices or systems) that constitutes the member management support system 10. For example, each element that constitutes the member management support system 10 may be implemented by a single computer, or by multiple computers working together.

[0013] The core business system 14 performs information processing to support the core operations of the Silver Human Resources Center (for example, member management operations). In the business support processing for the Silver Human Resources Center, the core business system 14 updates the values ​​of member data stored in the member data storage unit 24 (described later) in response to operations by Silver Human Resources Center staff, or autonomously. In other words, the core business system 14 updates the member data stored in the member data storage unit 24 to the latest state in response to operations by Silver Human Resources Center staff, or autonomously.

[0014] Each of the user terminals 12 is an information processing terminal operated by an employee of the Silver Human Resources Center (hereinafter also referred to as "user") who uses the core business system 14. The user terminals 12 include user terminals 12a, 12b, 12c, and 12d, which are operated by multiple different users. The multiple different users may be employees of the same Silver Human Resources Center or employees of different Silver Human Resources Centers. Each of the user terminals 12 may be a computer, smartphone, or tablet terminal.

[0015] The Common DB18 is a database server that centrally stores data for multiple Silver Human Resources Centers. The Silver Human Resources Center DB22 is set up for each regional Silver Human Resources Center and stores data for that particular center. Figure 1 shows one Silver Human Resources Center DB22, but in reality, multiple Silver Human Resources Center DB22s are set up to correspond to multiple Silver Human Resources Centers.

[0016] The score derivation device 28 is an information processing device that derives the engagement score of each member belonging to the Silver Human Resources Center. Details of the functions of the score derivation device 28 will be described later.

[0017] FIG. 1 includes a block diagram showing the functional blocks of the core business system 14, the common DB 18, and the silver human resources center DB 22. Each block shown in the block diagrams in this specification can be realized hardware-wise by elements and electronic circuits such as a computer's processor, CPU, memory, and mechanical devices, and software-wise by a computer program or the like. Here, however, functional blocks realized by their cooperation are depicted. Therefore, it is understood by those skilled in the art that these functional blocks can be realized in various forms by combinations of hardware and software.

[0018] The common DB 18 includes a model storage unit 20. The model storage unit 20 stores data of a function approximator (hereinafter also referred to as an "engagement model") that derives the engagement score of each member belonging to the silver human resources center. Although details will be described later, the engagement model is a mathematical model (a neural network in the embodiment) created by machine learning based on learning data including information indicating the past relationship between each of a plurality of members who belonged to the silver human resources center at a past time point and the silver human resources center, and information indicating whether or not each of the plurality of members has withdrawn from the silver human resources center.

[0019] The silver human resources center DB 22 includes a member data storage unit 24 and a member score storage unit 26. The member data storage unit 24 stores various types of data (attribute information, etc.) regarding each of a plurality of members belonging to the silver human resources center. The data stored in the member data storage unit 24 includes data of a plurality of items to be described later in relation to FIG. 4. The member score storage unit 26 stores the engagement score of each of the plurality of members derived using the engagement model. In the embodiment, the engagement score of each member is derived once a month, and the member score storage unit 26 stores the monthly engagement score of each member.

[0020] The core business system 14 includes a management screen generation unit 15 and a management screen provision unit 16. A computer program implementing the functions of these multiple functional blocks may be installed in the storage of the core business system 14. The processor (CPU, etc.) of the computer in the core business system 14 may perform the functions of these multiple functional blocks by reading this computer program into main memory and executing it.

[0021] The management screen generation unit 15 generates data for a screen (hereinafter also referred to as the "management screen") to support the management of members at the Silver Human Resources Center. The management screen provision unit 16 sends the management screen data generated by the management screen generation unit 15 to the user terminal 12 and displays the management screen on the user terminal 12.

[0022] Figure 2 is a block diagram showing the functional blocks of the score derivation device 28 shown in Figure 1. The score derivation device 28 comprises a processing unit 30 and a communication unit 32. The processing unit 30 performs various data processing related to the derivation of engagement scores for members belonging to the Silver Human Resources Center. The communication unit 32 communicates with external devices according to a predetermined communication protocol. The processing unit 30 sends and receives data to and from the common DB 18 and the Silver Human Resources Center DB 22 via the communication unit 32.

[0023] The processing unit 30 includes a member data acquisition unit 34, a model generation unit 36, a model storage unit 38, a model acquisition unit 40, an estimation unit 42, and a score storage unit 44. An analysis support program, which is a computer program implementing the functions of these multiple functional blocks, may be installed in the storage of the score derivation device 28. The processor (CPU, etc.) of the score derivation device 28 may perform the functions of the multiple functional blocks included in the processing unit 30 by reading the analysis support program into main memory and executing it.

[0024] The operation of the member management support system 10 in the embodiment with the above configuration will now be explained. Figure 3 is a flowchart illustrating the operation of the score derivation device 28. Figure 3 shows the process of creating an engagement model for members of one Silver Human Resources Center. The score derivation device 28 performs the process shown in Figure 3 for each Silver Human Resources Center and creates multiple engagement models corresponding to multiple Silver Human Resources Centers. The score derivation device 28 may periodically update the multiple engagement models corresponding to multiple Silver Human Resources Centers, for example, once a year.

[0025] Hereafter, the Silver Human Resources Center that creates the engagement model will also be referred to as the "Target Center." The base year for creating the engagement model will also be referred to as the "Base Year," and the base year and month for creating the engagement model will also be referred to as the "Base Year and Month."

[0026] The member data acquisition unit 34 of the score derivation device 28 acquires past member data of the target center stored in the member data storage unit 24 from the Silver Human Resources Center DB 22 corresponding to the target center (S10). The past member data is used as training data (in other words, teacher data) for creating an engagement model. The past member data also includes information indicating the past relationship between each of the multiple members who belonged to the target center at a past time and the target center, and information indicating whether each of the multiple members has left the target center.

[0027] Members who belonged to the target center at a past time refer to members who belonged to the center at a time prior to the time the engagement model was created (i.e., the present time), regardless of whether they belong to the target center at the time the engagement model was created (i.e., the present time). For example, when creating an engagement model based on April 1, 2021, the member data acquisition unit 34 may acquire member data for multiple members who belonged to the Silver Human Resources Center as of April 1, 2020, from April 1, 2020 to March 31, 2021 (i.e., member data for the past year).

[0028] Figure 4 shows an example of training data for creating an engagement model. The training data includes input data containing attribute information about members and output data showing the correct answer regarding the strength of the relationship between the Silver Human Resources Center and its members. Specifically, the input data includes information showing the past relationship between each of several members who belonged to the target center at a past point in time and the target center. The output data shows whether each of the several members withdrew from the target center or not.

[0029] For example, when creating an engagement model based on April 1, 2021, the member data acquisition unit 34 may acquire input and output data sets for each of Mr. A and Mr. B who were members of the Silver Human Resources Center as of April 1, 2020. This input data may be aggregated data from April 1, 2020 to March 31, 2021. This output data may be data indicating whether or not they withdrew from the Silver Human Resources Center by March 31, 2020.

[0030] The input data includes the period of membership at the target center, the reason for joining the target center, work performance at the target center, number of medical records, number of training sessions, whether or not the person held an executive position, app usage history, and age. The member data acquisition unit 34 acquires work performance at the target center for the past year from the base month, and acquires work performance (number of jobs) for each unit period of three months. The number of medical records is data that shows the contact history between the target center and the member, and can also be called the number of contacts. The member data acquisition unit 34 acquires the number of medical records for non-warning cases (normal contacts, etc., where no warning flag is set) and the number of medical records for cases with warnings (important contacts, complaint handling, etc., where a warning flag is set).

[0031] The number of training sessions refers to the number of times a member attended training at the designated center. The presence or absence of officers indicates whether or not a member assumed an officer position in the reference month and year. The presence or absence of apps refers to whether or not an application that supports communication between the Silver Human Resources Center and the member (for example, one that displays job announcements or payment details) was used in the reference month and year.

[0032] The output data indicates whether or not a member withdrew from the target center by the end of the reference month or reference fiscal year. In this embodiment, the member data acquisition unit 34 sets the output data value to "0" if the member withdrew by the end of the reference fiscal year. On the other hand, if the member does not withdraw by the end of the reference fiscal year, in other words, if the member continues to be a member after the reference month, the output data value is set to "100".

[0033] Returning to Figure 3, the model generation unit 36 ​​of the score derivation device 28 generates an engagement model based on the training data, which includes the input and output data shown in Figure 4 (S11). The model generation unit 36 ​​may be implemented as a program module that utilizes functions and code provided by well-known machine learning software libraries.

[0034] The engagement model in this embodiment is a neural network having an input layer, one or more hidden layers, and an output layer. The engagement model in this embodiment receives the input data shown in Figure 4 in the input layer and outputs the output data shown in Figure 4 in the output layer. The output data is a value between 0 and 100. The closer the output data is to 0, the more likely it is that the member will leave the Silver Human Resources Center. Conversely, the closer the output data is to 100, the less likely it is that the member will leave the Silver Human Resources Center, or in other words, the more likely it is that the member will continue to belong to the Silver Human Resources Center.

[0035] The model storage unit 38 of the score derivation device 28 transmits the engagement model data generated by the model generation unit 36 ​​to the common DB 18 for storage in the model storage unit 20 (S12). The model storage unit 20 of the common DB 18 stores multiple engagement models corresponding to multiple Silver Human Resource Centers, and each engagement model is updated once a year.

[0036] Figure 5 is also a flowchart showing the operation of the score derivation device 28. Figure 5 shows the process of deriving the engagement score for members of one Silver Human Resources Center. The score derivation device 28 executes the process shown in Figure 5 for each Silver Human Resources Center and derives the engagement score for the members belonging to each Silver Human Resources Center. Hereafter, the Silver Human Resources Center from which the member engagement score should be derived will also be referred to as the "target center".

[0037] The model acquisition unit 40 of the score derivation device 28 acquires the engagement model data of the target center, which is pre-stored in the model storage unit 20, from the common DB 18 (S20). The member data acquisition unit 34 of the score derivation device 28 acquires the current member data of the target center, which is stored in the member data storage unit 24, from the Silver Human Resources Center DB 22 corresponding to the target center (S21). The current member data is used to derive the member's engagement score.

[0038] The current member data includes information indicating the current relationship between the members being analyzed and the target center, as of the time of engagement score derivation. The members being analyzed may be all members belonging to the target center, or a selection of members designated by the staff of the target center. The member data acquisition unit 34 acquires the input data for multiple items shown in Figure 4 as the current member data.

[0039] For example, if members A and B are designated as members to be analyzed from among the members currently belonging to the target center, the member data acquisition unit 34 acquires input data for member A and input data for member B. Also, for example, when calculating member engagement scores for March 2021, the unit uses 2021 as the target year and March 2021 (i.e., March 2022) as the target month and year, and acquires input data for multiple items as shown in Figure 4.

[0040] The estimation unit 42 of the score derivation device 28 inputs information into the engagement model that shows the current relationship between the member being analyzed and the target center, who is currently affiliated with the target center (in other words, the time of engagement score derivation). Based on the values ​​output from the engagement model, the estimation unit 42 derives an index value regarding whether or not the member being analyzed will leave the target center in the future (S22).

[0041] Specifically, the estimation unit 42 inputs the input data of each of the multiple members being analyzed into the engagement model. The estimation unit 42 obtains the output value (a value between 0 and 100) of the engagement model corresponding to the input data of each member being analyzed as the engagement score for each member being analyzed. For example, if members A and B are designated as members to be analyzed from among the members currently belonging to the target center, the estimation unit 42 derives the engagement scores for A and B respectively.

[0042] The score storage unit 44 of the score derivation device 28 acts as a score output unit and outputs the engagement score of each member of the target center that is being analyzed and has been derived by the estimation unit 42 to the outside. In this embodiment, the score storage unit 44 transmits the engagement score of each member being analyzed to the Silver Human Resources Center DB 22 corresponding to the target center and stores it in the member score storage unit 26 (S23). In this embodiment, the score derivation device 28 derives and records the engagement score of each member once a month, but the frequency of deriving the engagement score can be any period, for example, once every three months.

[0043] As a variation, the score storage unit 44 may store the engagement score of each member being analyzed in a local memory device. Alternatively, the score derivation device 28 may include a score presentation unit instead of the score storage unit 44 as a score output unit. The score presentation unit may transmit and display the engagement score of each member being analyzed to a predetermined display device (e.g., user terminal 12).

[0044] Next, we will describe the user interface for presenting the engagement score to the user.

[0045] The management screen generation unit 15 of the core business system 14 generates data for a screen that supports the analysis of member engagement scores (score analysis screen 50, score analysis screen 60, described later) as one of the management screens. Hereinafter, the Silver Human Resources Center to which a user who requests score analysis screen 50 or score analysis screen 60 belongs will also be referred to as the "target center". The management screen generation unit 15 reads the engagement score of each member stored in the member score storage unit 26 of the Silver Human Resources Center DB 22 corresponding to the target center, in other words, the engagement score of each member belonging to the target center. Based on the engagement score of each member belonging to the target center, the management screen generation unit 15 generates score analysis screen 50 or score analysis screen 60.

[0046] The management screen provision unit 16 of the core business system 14, acting as an information provision unit, transmits the data of the score analysis screen 50 generated by the management screen generation unit 15 to the user terminal 12, and displays the score analysis screen 50 on the user terminal 12. In addition, the management screen provision unit 16 transmits the data of the score analysis screen 60 generated by the management screen generation unit 15 to the user terminal 12, and displays the score analysis screen 60 on the user terminal 12.

[0047] Figure 6 shows an example of the score analysis screen 50. When the user specifies the target year and target month (i.e., the target year and month), the management screen generation unit 15 retrieves the engagement scores of multiple members belonging to the target center for the target year and month from the Silver Human Resources Center DB 22 and generates the score analysis screen 50 based on the engagement score of each member for the target year and month.

[0048] The score analysis screen 50 includes a member score list 52 and score distribution information 54. The member score list 52 shows the member number, name, and engagement score for the target month and year for each member belonging to the target center. The score distribution information 54 is information that shows the aggregated results of the engagement scores of each member belonging to the target center, and includes a bar graph and a table showing the number of members in each score range. According to the score analysis screen 50, the distribution of engagement scores for each member and the engagement scores for the entire Silver Human Resources Center in the target month and year can be presented to the user in an easy-to-understand manner.

[0049] Figure 7 shows an example of the score analysis screen 60. If the user specifies only the target year and not the target month, the management screen generation unit 15 retrieves the engagement scores for the target year for multiple members belonging to the target center from the Silver Human Resources Center DB 22. The management screen generation unit 15 retrieves the engagement scores for each month from April to March of the target year as the engagement score for the target year. The management screen generation unit 15 generates the score analysis screen 60 based on each member's engagement score for the target year.

[0050] The score analysis screen 60 includes a member score list 62 and score distribution information 64. The member score list 62 shows the member number, name, and engagement score of each member belonging to the target center. The member score list 62 shows the time-series trend of each member's engagement score during the target year. In this example, assuming a unit period of three months, the management screen generation unit 15 sets the average value of the engagement score for each unit period in the member score list 62. For example, the average value of member AAAA's engagement scores for April, May, and June (the value in Figure 7 is 91) is set in the member score list 62 as the engagement score for April to June. Note that the blank cells in the member score list 62 in Figure 7 indicate periods during which an engagement score cannot be derived due to the timing of joining or leaving the Silver Human Resources Center.

[0051] The management screen generation unit 15 generates score distribution information 64 that shows the time-series trend of the number of members in each engagement score range during the target year, based on the time-series trend of the engagement scores of each of the multiple members of the Silver Human Resources Center during the target year. The management screen generation unit 15 may also derive the time-series trend of the number of members in each engagement score range during the target year, based on the engagement scores of each member in multiple unit periods within the target year. The score distribution information 64 includes a bubble chart and a table that show the time-series trend of the number of members in each engagement score range. The score analysis screen 60 can present to the user in an easy-to-understand manner the time-series trend of each member's engagement score and the time-series trend of the engagement score for the Silver Human Resources Center as a whole.

[0052] Returning to Figure 6, the score analysis screen 50 further includes a management selection button 56. When a user selects a specific member (typically a member with a low engagement score, hereinafter also referred to as the "target member") on the score analysis screen 50 and inputs a selection operation to the management selection button 56, the management screen generation unit 15 retrieves detailed information about the target member (e.g., attribute information and work performance information) stored in the member data storage unit 24 from the Silver Human Resources Center DB 22 corresponding to the target center. The management screen generation unit 15 generates data for the member management screen 70, which displays detailed information about the target member, as one of the management screens. The management screen provision unit 16 sends the data for the member management screen 70 generated by the management screen generation unit 15 to the user terminal 12, and displays the member management screen 70 on the user terminal 12.

[0053] Figure 8 shows an example of the member management screen 70. The member management screen 70 includes a member information list 72, an employment history 74, a member roster button 76, and a message sending button 78. The member information list 72 shows the attribute information of multiple members, including the target member. The management screen generation unit 15 sets the member information list 72 to a state where the information of the target member is selected. For example, the management screen generation unit 15 may display the information of the target member in a manner that emphasizes it more than the information of other members, or it may highlight only the information of the target member.

[0054] Furthermore, the management screen generation unit 15 sets the employment history information of the target member obtained from the Silver Human Resources Center DB 22 into the employment history 74. The employment history information shows the target member's past employment record for jobs introduced by the target center. The employment history information includes the name of the client, the job content, and the employment period. In this way, by providing the user with a member management screen 70 that shows the attribute information and employment history of the member selected by the user on the score analysis screen 50, the system can support the user in taking an approach that is tailored to the situation of each member.

[0055] When a selection operation is entered for the member list button 76 on the member management screen 70 where the target member has been selected, the management screen generation unit 15 generates a member list screen that includes the target member's detailed information (contact information, desired job type, etc.). The management screen provision unit 16 displays this member list screen on the user terminal 12. This helps the user to easily provide job information to the target member via telephone, mail, etc.

[0056] Furthermore, when a selection operation is made for the message send button 78 on the member management screen 70 where the target member has been selected, the management screen generation unit 15 generates a sending screen for sending a message to the target member's information terminal (smartphone, etc.) using short message service or email. The management screen provision unit 16 displays this sending screen on the user terminal 12. This helps the user to easily provide the target member with the latest job postings and other messages.

[0057] According to the member management support system 10 of the embodiment, by visualizing the engagement score of each member, it is possible to support staff at the Silver Human Resources Center in appropriately approaching each member according to the relationship between the member and the Silver Human Resources Center (i.e., the strength of the relationship, the likelihood of them leaving, etc.). This can help improve the retention rate of members at the Silver Human Resources Center.

[0058] Furthermore, according to the member management support system 10 of the embodiment, an engagement model can be generated and updated based on learning data that includes information indicating the relationship between individual members and the Silver Human Resources Center, and information indicating whether or not individual members have withdrawn from the Silver Human Resources Center, thereby enabling the accurate deriving of each member's engagement score. In addition, by using at least one of the following as information indicating the relationship between individual members and the Silver Human Resources Center—membership period, joining date, employment record, and contact record—it becomes easier to obtain a useful engagement score.

[0059] The present disclosure has been explained above based on examples. The contents described in the examples are illustrative, and it will be understood by those skilled in the art that various modifications are possible in combinations of the components and processing processes of the examples, and that such modifications are also within the scope of the present disclosure.

[0060] The technical concept described in the examples is not limited to determining the engagement score of members belonging to a Silver Human Resources Center. For example, it can be broadly applied to determining the strength of the relationship (engagement score) between an organization that introduces work to its members and the member being analyzed who belongs to that organization.

[0061] Any combination of the above-described embodiments and modifications is also useful as an embodiment of the present invention. The new embodiments resulting from these combinations possess the combined effects of each of the embodiments and modifications. Furthermore, it will be understood by those skilled in the art that the functions to be performed by each component described in the claims can be achieved by each component shown in the embodiments and modifications individually or in combination thereof. [Explanation of Symbols]

[0062] 10 Member management support system, 12 User terminal, 14 Core business system, 15 Management screen generation unit, 16 Management screen provision unit, 20 Model storage unit, 28 Score derivation device, 36 Model generation unit, 42 Estimation unit.

Claims

1. an estimation unit that derives an index value regarding whether or not a member to be analyzed will leave the organization in the future, based on information indicating past relationships between each of a plurality of members who belonged to an organization that introduces jobs to its members at a past time and the organization, information indicating whether each of the plurality of members has left the organization, and information indicating a current relationship between a member to be analyzed who currently belongs to the organization and the organization; A member management support system comprising:

2. The method further comprises a memory unit configured to store data of a function approximator created based on learning data including information indicating a relationship between each of the plurality of members and the organization at the past time and information indicating whether each of the plurality of members has withdrawn from the organization; the estimation unit inputs information indicating a current relationship between the member to be analyzed and the organization to the function approximator, and derives an index value regarding whether the member to be analyzed will withdraw from the organization in the future; 2. A member management support system according to claim 1.

3. a generating unit that generates the function approximator based on learning data including information indicating a relationship between each of a plurality of members who belonged to the organization at a past time and the organization at the past time, and information indicating whether each of the plurality of members has left the organization; 3. A member management support system according to claim 2.

4. an information providing unit that provides a user with information indicating a time series change in the number of members for each index value range based on a time series change in the index value of each of a plurality of members of the organization; 3. A member management support system according to claim 1 or 2.

5. The information providing unit further includes an information providing unit that provides score information indicating the index value of each of the plurality of members of the organization to the user; When a specific member is selected by the user from the score information, the information providing unit further provides the user with information indicating the employment record of the specific member in the organization.

3. A member management support system according to claim 1 or 2.

6. The information indicating the relationship includes at least one of the period of membership of the organization, the reason for joining the organization, the employment record at the organization, and the contact record with the organization.

3. A member management support system according to claim 1 or 2.

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