Ticket issuing system and ticket issuing processing method

Abstract

To support smooth boarding and alighting of railroad users.SOLUTION: A ticket issuing system comprises a ticket issuing terminal which accepts a user operation and issues a train ticket, and a management device which communicates with the ticket issuing terminal. The ticket issuing terminal can switch to a support mode, which is an operation mode in which a ticket is issued to a user requiring the support by a station staff. In the support mode, the ticket issuing terminal identifies a boarding station, an alighting station, and support contents, and requests the management device to assign a station staff in charge of the support. When it accepts a request from the ticket issuing terminal, the management device assigns a station staff in charge of the support at the boarding station and the alighting station. When a station staff in charge of the support at the boarding station and the alighting station is assigned, the ticket issuing terminal issues a ticket.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a ticket issuing system and a ticket issuing processing method. [Background technology]

[0002] At railway stations, etc., there are ticket vending machines that issue tickets for train rides, limited express tickets, etc. Railway passengers can operate the ticket vending machine with their own hands to purchase a ticket according to their destination and then board the train. Some passengers may require assistance from station staff when boarding or disembarking trains, for example wheelchair users or visually impaired passengers. Patent Document 1 (JP 2021-179802) describes a boarding and disembarking assistance system that identifies the boarding and disembarking information of a person requiring assistance from a ticket and transmits the information about the person requiring assistance to an attendant terminal at the boarding and disembarking station. This publication states, "Person P requiring assistance is photographed by surveillance camera 15A(1) as he passes through ticket gate 13A. Server device 11 recognizes person P requiring assistance from the image captured by surveillance camera 15A(1), determines from the information on the ticket that person P requires to be read by ticket gate 13A that person P requires assistance will disembark at station B, and determines that person P requiring assistance will board train 9 based on operation information obtained from server device 12. Server device 11 notifies terminal device 16X carried by station staff X at station A, terminal device 16Y carried by crew member Y of train 9, and terminal device 16Z carried by station staff Z at station B of information about person P requiring assistance. Station staff X, crew member Y, and station staff Z provide the necessary assistance to person P requiring assistance in response to the notification." [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-179802 Summary of the Invention [Problem to be solved by the invention]

[0004] In Patent Document 1, since the system determines that the user needs assistance after passing through the ticket gate, it is not always possible to provide assistance reliably, and there is a problem that the user may not be able to board the train he or she wants or may not be able to get off at the station he or she wants. For example, if the ticket does not uniquely identify the disembarking station, the system in Patent Document 1 cannot be used, and the station attendant must confirm with the user the disembarking station and contact the disembarking station to secure a station attendant to assist the user when disembarking. This has been a burden on both the user and the station attendant. Furthermore, it may take time to respond at the boarding station, or the station attendant at the disembarking station may not be able to be secured, which may cause problems with the smooth operation of trains. Therefore, an object of the present invention is to assist railway users in getting on and off smoothly. [Means for solving the problem]

[0005] In order to achieve the above-mentioned objective, one representative ticket issuing system of the present invention comprises a ticket issuing terminal that accepts user operation and issues train tickets, and a management device that communicates with the ticket issuing terminal, wherein the ticket issuing terminal is capable of switching to a support mode in which it issues tickets to users who require assistance from station staff, and in the support mode, it identifies the boarding station, the disembarking station, and the assistance content, and requests the management device to assign a station staff member to provide assistance, and upon receiving the request from the ticket issuing terminal, the management device assigns station staff to provide assistance at the boarding station and the disembarking station, and the ticket issuing terminal issues the ticket when station staff have been assigned at the boarding station and the disembarking station. In addition, one representative ticket issuance processing method of the present invention is a ticket issuance processing method for a ticket issuance system including a ticket issuance terminal that accepts user operation and issues train tickets, and a management device that communicates with the ticket issuance terminal, wherein the ticket issuance terminal transitions to a support mode, which is an operating mode in which it issues tickets to users who require assistance from a station staff member, and in the support mode, it identifies the boarding station, the disembarking station, and the assistance content, and requests the management device to assign a station staff member to provide assistance, and the management device, upon receiving the request from the ticket issuance terminal, assigns station staff to provide assistance at the boarding station and the disembarking station, and when station staff have been assigned at the boarding station and the disembarking station, the ticket issuance terminal issues the ticket. Effect of the Invention

[0006] According to the present invention, it is possible to support smooth boarding and disembarking of railway passengers. Problems, configurations and effects other than those described above will become apparent from the following description of the embodiments. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is a diagram illustrating an example of the overall configuration of a system according to a first embodiment. [Diagram 2] FIG. 2 is a diagram illustrating a configuration example of a higher-level system in the first embodiment. [Diagram 3] FIG. 4 is a diagram illustrating an example of support case information managed by a higher-level system in the first embodiment. [Figure 4] FIG. 2 is a diagram illustrating an example of station information managed by a higher-level system in the first embodiment. [Diagram 5] FIG. 2 is a diagram illustrating an example of operation information managed by a higher-level system in the first embodiment. [Figure 6] FIG. 2 is a diagram illustrating an example of a staff scheduler that is accessed by a higher-level system in the first embodiment. [Figure 7] FIG. 11 is a diagram illustrating an example of a business flow in which a station ticket machine detects a person requiring assistance and starts providing assistance in the first embodiment. [Figure 8]FIG. 11 is a diagram showing an example of the operation of the upper system after the station ticket machine starts supporting in the first embodiment. [Figure 9] 11 is a diagram showing an example of data flow between the station ticket machine and a higher-level system after the station ticket machine starts support in the first embodiment. FIG. [Figure 10] FIG. 11 is a diagram showing an example of screen transitions when a station ticket machine detects a person requiring assistance and provides assistance in the first embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. EXAMPLES

[0009] 1 is a diagram showing an example of the overall configuration of the system in embodiment 1. The ticket issuing system in embodiment 1 includes a station ticket machine 106, a host system 103, a station attendant terminal 105, and a network 102.

[0010] The station ticket vending machine 106 is a ticket issuing terminal that accepts operation by the user 101, who is a user, and issues a train ticket. The station ticket vending machine 106 is installed in a station, and the station where the ticket is purchased is usually the boarding station. The station ticket vending machine 106 is connected to a speaker 107 and a camera 108. The station ticket vending machine 106 can photograph the user 101 with the camera 108 and determine whether or not assistance is required by image processing of the obtained image. The station ticket vending machine 106 can also output a guide voice from the speaker 107 to assist with operation.

[0011] The host system 103 is a management device that communicates with the station ticket vending machine 106. The host system 103 holds the following data: support request information 109, station information 110, operation information 111, and staff scheduler 112. Details of these data will be described later.

[0012] The station attendant terminal 105 is a terminal carried by a station attendant 104 at each station including the boarding station and the disembarking station of the user 101. The station ticket vending machine 106 and the station attendant terminal 105 are capable of communicating with a higher-level system 103 via a network 102 .

[0013] In addition to an operation mode for performing a normal ticket issuing operation, the station ticket vending machine 106 can be shifted to a support mode, which is an operation mode for issuing tickets to a user 101 who requires assistance from a station attendant 104. A user 101 who requires assistance is called a person requiring assistance. In the support mode, the station ticket machine 106 identifies the boarding station, the disembarking station, and the support content, and requests the upper system 103 to assign a station attendant to be in charge of support. Assistance can include assisting wheelchair users with boarding and disembarking, and providing guidance to visually impaired users. In addition, in the support mode, the station ticket vending machine 106 requests input of the alighting station even for tickets that do not require information on the alighting station. For example, even when a fare zone that includes multiple stations is set or when issuing a ticket that allows a person to alight at any station within a specific range, the support mode requests input of the alighting station, and makes it possible to assign the station attendant 104 to assist with the alighting station.

[0014] The host system 103 receives a request from the station ticket vending machine 106 and assigns station staff to provide support at the boarding and disembarking stations. Specifically, the upper system 103 refers to station information 110, operation information 111, and staff scheduler 112 to search for station staff who can provide support, and requests support from the station staff terminal 105 of the station staff found in the search. The station attendant terminal 105 displays information about the requested assistance, accepts input of acceptance or rejection by the station attendant 104, and transmits the response to the request to the higher-level system 103. The higher-level system 103 receives the response to the request and uses the result to make an allocation. The station ticket vending machine 106 issues a ticket when a station attendant is assigned at the boarding station and the disembarking station.

[0015] The station staff 104 assigned to assist when disembarking is not limited to the station staff 104 working at the disembarking station. For example, the station staff 104 may board the train that the user 101 is on midway and provide assistance at the disembarking station. Alternatively, the station staff may be dispatched from another station to arrive in time for the arrival of the train that the user 101 is on. Thus, the upper system 103 searches for station staff 104 at the disembarking station and station staff 104 at a station near the disembarking station as candidates, and searches for station staff who can provide assistance. Then, when a station staff member at a station near the disembarking station (a station other than the disembarking station) is assigned, the station staff member is moved to the disembarking station. The higher-level system 103 sets the priority of the allocation to the station staff, and requests are made from the one with the highest priority. The higher-level system 103 sets the priority of the station staff at the station near the disembarking station lower than the priority of the station staff at the disembarking station. In other words, if possible, the station staff 104 at the disembarking station is allocated, and when the station staff 104 at the disembarking station cannot be allocated, the station staff 104 at another station is allocated.

[0016] 2 is a diagram showing an example of the configuration of the upper system in the embodiment 1. The upper system 103 includes a communication unit 201, a control unit 202, and a data storage unit 203. The communication unit 201 is an interface for communicating with the station ticket vending machine 106, the station attendant terminal 105, and the like via the network 102. The control unit 202 controls the operation of the host system 103. The control unit 202 is, for example, a CPU (Central Processing Unit). The data storage unit 203 is a non-volatile auxiliary storage device, and stores the support case information 109 , station information 110 , operation information 111 , and staff scheduler 112 .

[0017] FIG. 3 is a diagram illustrating an example of support case information managed by the upper system in the first embodiment. The support case information 109 has items such as case number 301 , boarding station 302 , disembarking station 303 , scheduled boarding time 304 , scheduled disembarking time 305 , selected train 306 , name of person handling boarding 307 , name of person handling disembarking 308 , special notes 309 , and transaction number 310 .

[0018] The case number 301 is an identification number for identifying assistance with boarding and alighting as one case when assistance with boarding and alighting is provided to a certain user 101 . The boarding station 302 is information that identifies the boarding station in the case. The alighting station 303 is information for identifying the alighting station for the case. The planned boarding time 304 is the time when the user 101 plans to board. The scheduled disembarking time 305 is the scheduled time when the user 101 disembarks. The selected train 306 is information that identifies the train that the user 101 plans to board. The boarding attendant name 307 is the name of the station staff member 104 who provides assistance when the passenger boards the train. The name of the person assisting passengers in getting off the train 308 is the name of the station staff member 104 who will assist passengers in getting off the train. Special notes 309 are station facilities that affect the support and additional information about the support. For example, "no elevator," "hurry," "planned transfer," etc. can be included in special notes 309. In addition, the content of the support itself (wheelchair boarding and disembarking assistance, guidance for visually impaired people, etc.) may be included. The transaction number 310 is information that links the case with the ticket purchase transaction.

[0019] FIG. 4 is a diagram illustrating an example of station information 110 managed by the upper system in the first embodiment. The station information 110 includes items such as station name 401, number of staff 402, presence / absence of elevator 403, special notes 404, time from boarding / alighting to ticket gate 405, and connecting lines 406.

[0020] The station name 401 is the name of the station. The number of station staff 402 is the total number of station staff 104 at the station. Elevator availability 403 indicates whether or not an elevator is installed at the station. In the special notes 404, matters that may affect support, such as platform construction, and matters that should be taken into consideration when providing support, can be registered. The time from boarding / alighting to ticket gate 405 is an estimate of the time required to move from boarding / alighting at the station platform to the ticket gate. The connecting line 406 is information that identifies the lines that connect at the station.

[0021] FIG. 5 is a diagram illustrating an example of operation information managed by the upper system in the first embodiment. The operation information 111 is a train operation schedule in which the scheduled arrival time at each station is associated with the train ID 501. It is desirable to appropriately update the scheduled arrival time in accordance with, for example, the actual operation status.

[0022] FIG. 6 is a diagram illustrating an example of a staff scheduler that is accessed by the upper system in the first embodiment. The staff scheduler 112 shows the work schedules of station staff 104 at a plurality of stations. Specifically, the station staff ID 601 is associated with the schedule of the station where the staff works by time and the current station where the staff works 602.

[0023] FIG. 7 is a diagram showing an example of a business flow in which the station ticket machine 106 detects a person requiring assistance and starts assistance in the first embodiment. The station ticket machine 106 detects the approach of the user 101 by performing image recognition on the image captured by the camera 108. Furthermore, when the station ticket machine 106 recognizes a wheelchair or a white cane through image recognition, it determines that it has detected the characteristics of a person requiring assistance.

[0024] If the station ticket machine 106 does not detect the characteristics of a person requiring support (step S101; No), it continues to operate in the normal mode (step S105). If the station ticket vending machine 106 detects the characteristics of a person requiring support (step S101; Yes), it pops up a support start button on the screen (step S102). After that, if the support mode start button is not pressed (step S103; No), the station ticket machine 106 continues to operate in the normal mode (step S105). If the support mode start button is pressed (step S103; Yes), the station ticket vending machine 106 notifies the upper system 103 (step S104) and starts operation in the support mode.

[0025] FIG. 8 is a diagram illustrating an example of the operation of the upper system after the station ticket machine starts support in the first embodiment. First, the station ticket machine 106 notifies the upper system 103 of the boarding station, the alighting station, the boarding time, the alighting time, the support content, etc. (step S201).

[0026] The host system 103 assigns a case number to the notified content and registers it in the support case information 109 (step S202). The upper system 103 checks station information (such as station maps and the presence or absence of elevators) for the boarding and disembarking stations, and determines the number of people available and the response time (step S203). It also calculates from the scheduled time for boarding and disembarking, and determines the range (stations) within which to search for people to respond (step S204). It then checks the schedulers of station staff at stations within the determined range, and ranks the candidates based on rules. For example, station staff at the same station are prioritized according to their job titles and set work ranges. For staff at stations other than disembarking stations, they are prioritized according to the distance to the station, the time it takes to travel, etc. The host system 103 transmits a response request (a request for assistance) to the candidates in the order of the assigned priority, starting from the candidate with the highest priority (step S206).

[0027] The station attendant terminal 105 receives the action request and displays it (step S207). When the station attendant terminal 105 receives an operation from the station attendant 104 to approve the action request, it transmits a message to that effect to the upper system 103 (step S208).

[0028] The upper system 103 judges whether or not station staff are present at both the boarding and disembarking points (step S209). If station staff are present at both points (step S209; Yes), the station ticket vending machine 106 determines that the purchase was successful (step S210). If no station attendant has arrived at either station (step S209), the upper system 103 starts to consider whether the desired next train can accommodate the request (step S211), and the station ticket machine 106 displays candidate trains (step S212). The candidate trains will be trains that are later than the train requested.

[0029] FIG. 9 is a diagram illustrating an example of data flow between the station ticket machine and the upper system after the station ticket machine starts support in the first embodiment. When the station ticket machine 106 transitions to the support mode (step S301), it transmits a request for adding a support case to the upper system 103. The upper system 103 assigns a case number and newly registers the case in the support case information 109 (step S311).

[0030] Next, the station ticket machine 106 accepts input specifying the boarding station and the disembarking station, and transmits the boarding station and the disembarking station to the upper system 103 (step S302). The upper system 103 additionally registers the received boarding station and the disembarking station in the support case information 109 (step S312).

[0031] The station ticket machine 106 displays candidate trains (step S303), and upon receiving a selection of a desired train by the user (step S304), transmits the train information to the host system 103. The host system 103 inputs the received train as a train within visibility (step S313).

[0032] The station ticket vending machine 106 accepts the selection of the action that the user 101 requests the station attendant to take (step S305) and transmits the action to the host system 103 (step S305). The host system 103 inputs the received action (step S314). The host system 103 checks against the station information 110 and determines the number of people to take action and the required time (step S315). The host system 103 searches for a person to take action and issues a request for action to the station attendant terminal 105 (step S316). The host system 103 receives a response from the station attendant terminal 105, determines whether or not to take action, and notifies the station ticket vending machine 106 of the result (step S317).

[0033] The station ticket machine 106 receives the result from the upper system 103, and if it is not possible to respond (step S306; No), it returns to step S303. If it is possible to respond (step S306; Yes), it issues a ticket and ends support.

[0034] 10 is a diagram showing an example of screen transitions when the station ticket machine detects a person requiring assistance and provides assistance in the first embodiment. A screen 1001 is a screen in normal mode, and displays a fare selection screen, etc. A display indicating that normal operation is in progress may also be displayed.

[0035] When the station ticket machine 106 detects a person requiring assistance while displaying screen 1001, the station ticket machine 106 displays screen 1002, which asks the question, "Do you need assistance?". In addition, a voice with the same content may be output from the speaker 107. If there is no input indicating that assistance is required, the station ticket machine 106 returns to displaying screen 1001. If there is an input indicating that assistance is required, the station ticket machine 106 displays screen 1003 in support mode.

[0036] It is desirable that the screens in the support mode, including screen 1003, display a message indicating that the screen is in the support mode. It is also desirable that the screens in the support mode provide voice guidance and are capable of accepting voice input. Screen 1003 displays a message indicating that the screen is in the support mode, and also displays a message accepting input of boarding and disembarking stations.

[0037] When input of the boarding station and disembarking station is accepted on screen 1003, the station ticket vending machine 106 displays screen 1004 presenting candidate trains. When one or more desired selections are accepted on screen 1004, the station ticket vending machine 106 displays screen 1005 for accepting selection of corresponding content. When the selection of corresponding content is accepted by operating a radio button, for example, the station ticket vending machine 106 displays screen 1006 showing a message "Please wait a moment" and waits for a response from the upper system 103.

[0038] If a result is received from the host system 103 indicating that the first choice is available, the station ticket machine 106 displays a screen 1009 stating "Reservation completed." If the station ticket machine 106 receives a result from the upper system 103 indicating that none of the selected trains are available, the station ticket machine 106 displays screen 1007 conveying the message "Please select another option," and then transitions to screen 1004. If a result is received from the upper system 103 indicating that a train other than the second choice is available, the station ticket machine 106 displays a message saying "You can board the next train" and a screen 1008 indicating the available train. If an input is received on screen 1008 indicating that the proposed train is acceptable, the station ticket machine 106 displays a screen 1009. If an input is received on screen 1008 indicating that the proposed train is rejected, the station ticket machine 106 displays a screen 1007.

[0039] As described above, the disclosed ticket issuing system comprises a ticket issuing terminal (station ticket machine 106) that accepts user operation and issues train tickets, and a management device (host system 103) that communicates with the ticket issuing terminal, and the ticket issuing terminal is capable of switching to a support mode, an operating mode in which it issues tickets to users who require assistance from station staff. In the support mode, it identifies the boarding station, the disembarking station, and the assistance content, and requests the management device to assign a station staff member to provide assistance. In response to the request from the ticket issuing terminal, the management device assigns station staff to provide assistance at the boarding station and the disembarking station, and the ticket issuing terminal issues the ticket when station staff have been assigned at the boarding station and the disembarking station. This ensures that support personnel can be assigned to both boarding and disembarking stations, helping railway passengers get on and off smoothly.

[0040] In addition, the management device is capable of referring to the work schedules of station staff at multiple stations and the train operation schedule, searches for station staff who can provide the support based on the work schedules and the operation schedules, requests support from the terminals of the station staff found in the search result, and makes the allocation using the response results of the request. This allows station staff who can respond to the request to be allocated efficiently.

[0041] Furthermore, the management device searches for station staff who can provide the support, selecting station staff at the disembarking station and station staff at a station near the disembarking station as candidates, and if a station staff at a station near the disembarking station is assigned, moves the station staff to the disembarking station. This allows for flexible response even when there are not enough personnel available at the disembarking station, ensuring support at the disembarking station.

[0042] The management device also sets a priority for the allocation to station staff, and sets the priority of station staff at a station near the disembarking station lower than the priority of station staff at the disembarking station. This allows personnel to be allocated preferentially at disembarking stations, enabling efficient assistance.

[0043] In addition, in the support mode, the ticket issuing terminal requests input of the disembarking station even for tickets that do not require information on the disembarking station. This means that even if you purchase a ticket that does not specify a destination station, assistance can still be provided at the destination station.

[0044] The support contents also include assistance for wheelchair users getting on and off the vehicle, and guidance for visually impaired users. The ticket issuing terminal also determines whether or not the user requires assistance by performing image recognition on an image of the user, and starts the support mode according to the result of the determination. This allows the system to determine in advance whether or not support is needed and make suggestions for support, allowing it to provide appropriate support according to the user's needs.

[0045] The present invention is not limited to the above-mentioned embodiment, and various modifications are included. For example, the above-mentioned embodiment has been described in detail to easily explain the present invention, and is not necessarily limited to those having all the configurations described. It is also possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. It is also possible to add, delete, or replace a part of the configuration of each embodiment with another configuration. Information such as programs, tables, and files that realize each configuration can be placed in a memory, a recording device such as a hard disk or SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD. [Explanation of symbols]

[0046] 101: User, 102: Network, 103: Upper system, 104: Station staff, 105: Station staff terminal, 106: Station ticket machine, 107: Speaker, 108: Camera, 109: Support case information, 110: Station information, 111: Operation information, 112: Staff scheduler, 201: Communication unit, 202: Control unit, 203: Data storage unit, 301: Case number, 302: Boarding station, 303 :Departure station, 304:Scheduled boarding time, 305:Scheduled disembarking time, 306:Selected train, 307:Name of person handling boarding, 308:Name of person handling disembarking, 309:Special notes, 310:Transaction number, 401:Station name, 402:Number of staff, 403:Elevator availability, 404:Special notes, 405:Time from platform to ticket gate, 406:Connecting line, 501:Train ID, 601:Staff ID, 602:Work station

Claims

1. a ticket issuing terminal that accepts user operations and issues train tickets; A management device that communicates with the ticket issuing terminal, The ticket issuing terminal is capable of switching to a support mode, which is an operation mode for issuing tickets to users who require assistance from station staff, and in the support mode, identifies the boarding station, the disembarking station, and the assistance content, and requests the management device to assign a station staff member to be in charge of the assistance; the management device, in response to a request from the ticket issuing terminal, assigns station staff to be in charge of assistance at the boarding station and the disembarking station; The ticket issuing system is characterized in that the ticket issuing terminal issues the ticket when a station attendant is assigned at the boarding station and the disembarking station.

2. 2. The ticket issuing system of claim 1, The ticket issuing system is characterized in that the management device is able to refer to the work schedules of station staff at multiple stations and the train operation schedules, searches for station staff who can provide the support based on the work schedules and the operation schedules, requests support from the terminal of the station staff found in the search result, and makes the allocation using the response results to the request.

3. 2. The ticket issuing system of claim 1, The ticket issuing system is characterized in that the management device searches for station staff who can provide the assistance by selecting station staff at the disembarking station and station staff at a station near the disembarking station as candidates, and if a station staff at a station near the disembarking station is assigned, the station staff is moved to the disembarking station.

4. 4. The ticket issuing system according to claim 3, The ticket issuing system is characterized in that the management device sets a priority for the allocation to station staff, and the priority of station staff at a station near the disembarking station is lower than the priority of station staff at the disembarking station.

5. 2. The ticket issuing system of claim 1, A ticket issuing system characterized in that, in the support mode, the ticket issuing terminal requests input of the disembarking station even for tickets that do not require information on the disembarking station.

6. 2. The ticket issuing system of claim 1, The ticket issuing system is characterized in that the support contents include assistance for wheelchair users to board and disembark, and guidance for visually impaired users.

7. 2. The ticket issuing system of claim 1, The ticket issuing terminal determines whether or not the user requires assistance by image recognition of an image of the user, and starts the support mode depending on the result of the determination.

8. A method for issuing train tickets in a ticket issuing system including a ticket issuing terminal that issues train tickets in response to a user's operation and a management device that communicates with the ticket issuing terminal, comprising: The ticket issuing terminal transitions to a support mode, which is an operation mode for issuing tickets to users who require assistance from station staff, and in the support mode, identifies the boarding station, the disembarking station, and the assistance content, and requests the management device to assign a station staff member to provide assistance; the management device, in response to a request from the ticket issuing terminal, assigns station staff to be in charge of assistance at the boarding station and the disembarking station; The ticket issuing method is characterized in that the ticket issuing terminal issues the ticket when station staff are assigned at the boarding station and the disembarking station.

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