Facility management system and facility management method

Abstract

To provide a facility management system, a facility management method, and a facility management program that can reduce workloads on staff and improve convenience for users in check-out procedures when a use target is used by a plurality of users.SOLUTION: A facility management system 100 includes: a reception processing unit 211 for accepting, from a first user using a guest room, an operation to start check-out procedures for the guest room at a check-in terminal 20; and a check-out processing unit 214 for, when the reception processing unit 211 accepts the operation to start the check-out procedures for the guest room from the first user, completing the check-out procedures for the first user and not completing the check-out procedures for the guest room if user information or a specified condition related to the guest room is met and the guest room is being used by a second user included in the same group as that of the first user.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a facility management system, a facility management method, and a facility management program for managing facilities such as accommodation facilities. [Background technology]

[0002] In recent years, in order to reduce the number of staff at the front desk and to streamline check-in / check-out procedures at hotels, inns, and other accommodation facilities, a system has been introduced in which users operate an operating terminal installed near the front desk to perform check-in / check-out procedures themselves (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-32749 A Summary of the Invention [Problem to be solved by the invention]

[0004] When a user checks out, for example, the user inserts (returns) the room key (card key) into the operation terminal and performs various procedures such as payment. Here, in cases where a single guest room is used by multiple people (groups), only some of the multiple users may check out, while the other users (guests staying together) may remain in the room until check-out time.

[0005] In this case, for example, when some users perform check-out procedures on the operation terminal, the operation terminal notifies (transmits) a management device (Property Management System (PMS)) that check-out of the room is complete. In this case, the management device may recognize that check-out of the room is complete, and may, for example, give permission to clean the room or disable the payment function using the card key of the other guests staying in the room.

[0006] For this reason, in conventional technology, when only some of the users in a group staying at the same hotel go through the check-out procedure, the operating terminal displays a screen that does not accept the check-out procedure and guides the users to the front desk, where the check-out procedure for only some of the users is carried out.

[0007] In this way, when multiple guests are sharing a room, the check-out procedure increases the workload of staff and reduces convenience for guests.

[0008] The object of the present invention is to provide a facility management system, a facility management method, and a facility management program that can reduce the workload of staff and improve convenience for users during check-out procedures when a facility is used by multiple users. [Means for solving the problem]

[0009] A facility management system according to one aspect of the present invention includes a reception processing unit and a checkout processing unit. The reception processing unit accepts an operation to start a check-out procedure for the target of use at an operation terminal from a first user who uses the target of use. When the reception processing unit accepts an operation to start a check-out procedure for the target of use from the first user, if a predetermined condition related to the target of use or a user who uses the target of use is satisfied and the target of use is being used by a second user who is included in the same group as the first user, the checkout processing unit completes the check-out procedure for the first user and does not complete the check-out procedure for the target of use.

[0010] A facility management method according to another aspect of the present invention is a method executed by one or more processors to receive an operation to start a check-out procedure for an object of use from a first user who uses the object of use at an operation terminal, and, when the operation to start the check-out procedure for the object of use is received from the first user, if specified conditions related to the object of use or the user who uses the object of use are met and the object of use is being used by a second user who is in the same group as the first user, complete the check-out procedure for the first user and do not complete the check-out procedure for the object of use.

[0011] A facility management program relating to another aspect of the present invention is a program that causes one or more processors to execute the following operations: receive an operation to start a check-out procedure for an object of use on an operation terminal from a first user who uses the object of use; and, when an operation to start the check-out procedure for the object of use is received from the first user, if specified conditions related to the object of use or the user who uses the object of use are met and the object of use is being used by a second user who is in the same group as the first user, complete the check-out procedure for the first user and do not complete the check-out procedure for the object of use. Effect of the Invention

[0012] According to the present invention, it is possible to provide a facility management system, a facility management method, and a facility management program that can reduce the workload of staff and improve convenience for users during check-out procedures when a facility is used by multiple users. [Brief description of the drawings]

[0013] [Figure 1] FIG. 1 is a diagram showing a schematic configuration of a facility management system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a functional block diagram showing the configuration of the facility management system according to the embodiment of the present invention. [Diagram 3] FIG. 3 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. [Figure 4] FIG. 4 is a diagram showing an example of guest room information used in the facility management system according to the embodiment of the present invention. [Diagram 5] FIG. 5 is an external view showing an example of a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 6] FIG. 6 is a diagram showing an example of a menu screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 7] FIG. 7 is a diagram showing an example of a room key return screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 8] FIG. 8 is a diagram showing an example of a passport scan screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 9] FIG. 9 is a diagram showing an example of a refund screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 10] FIG. 10 is a diagram showing an example of an additional charge settlement screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 11] FIG. 11 is a diagram showing an example of a check-out completion screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 12] FIG. 12 is a diagram showing an example of a staying guest confirmation screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 13] FIG. 13 is a diagram showing an example of a room key return screen for fellow guests displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 14] FIG. 14 is a diagram showing an example of a front desk guidance screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 15]FIG. 15 is a diagram showing an example of a notification ticket issued from a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 16] FIG. 16 is a flowchart showing an example of a procedure of a check-out process in the facility management system according to an embodiment of the present invention. [Figure 17] FIG. 17 is a flowchart showing an example of a procedure of a check-out process in the facility management system according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0014] Hereinafter, an embodiment of the present invention will be described with reference to the accompanying drawings to facilitate understanding of the present invention. Note that the following embodiment is an example of the present invention and does not limit the technical scope of the present invention.

[0015] [Facility Management System 100] As shown in FIG. 1, a facility management system 100 according to an embodiment of the present invention is an example of the facility management system of the present invention, and includes a management device 10 and multiple check-in terminals 20. The facility management system 100 is introduced in accommodation facilities such as hotels and inns. The management device 10 is placed, for example, at the front desk or in an office of the accommodation facility, and manages reservations. Staff members such as managers and employees of the accommodation facility can operate the management device 10. The check-in terminal 20 is an example of an operation terminal of the present invention, and is installed, for example, near the front desk of the accommodation facility, and accepts operations such as check-in procedures and check-out procedures by users who are guests. The management device 10 and the multiple check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or wireless LAN installed in the accommodation facility. One or multiple check-in terminals 20 may be installed. In FIG. 1, three check-in terminals 20 are shown as an example. Users can operate the desired check-in terminal 20. The management device 10 may be installed outside the accommodation facility, and communicate with the multiple check-in terminals 20 via the communication network N1.

[0016] Here, a user of an accommodation facility uses his / her own user terminal (not shown) to access, for example, an accommodation reservation page of a website operated by the accommodation facility to make a reservation for accommodation. The management device 10 acquires reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10, or may be executed by a reservation server (not shown) connected to the management device 10 via a communication network N1. For example, the reservation server receives a reservation request from a user, executes the reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user terminal and the management device 10 can communicate via a communication network such as the Internet, a LAN, a WAN, or a public telephone line. A user who has made a reservation for accommodation visits the accommodation facility on the day of the stay and performs a check-in procedure by operating the check-in terminal 20. In addition, when checking out of the accommodation facility, the user operates the check-in terminal 20 to perform a check-out procedure. In addition, the user performs a payment procedure for the usage fee during the check-in procedure or the check-out procedure.

[0017] [Management device 10] As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication interface 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. The management device 10 may also be an information processing device or a cloud server that constructs a hotel management system (PMS). The management device 10 has functions such as reservation management, guest room management, accounting management, and customer management. The management device 10 may also have a function (mobile key system) of communicating with an unlocking device installed at the entrance of each guest room (room) to perform an unlocking process. The mobile key system may be located outside the management device 10 and communicate with the management device 10 via the communication network.

[0018] The communication interface 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 in accordance with a predetermined communication protocol. The communication interface 14 is also a communication interface for connecting the management device 10 to the communication network by wire or wirelessly, and executing data communication with an external device such as the user terminal via the communication network in accordance with a predetermined communication protocol.

[0019] The operation display unit 13 is a user interface that includes a display unit, such as a liquid crystal display or an organic EL display, that displays various information, and an operation unit, such as a mouse, a keyboard, or a touch panel, that accepts operations.

[0020] The storage unit 12 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. For example, the storage unit 12 stores a control program for causing the control unit 11 to execute a predetermined process. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive electrically connected to the management device 10 and stored in the storage unit 12.

[0021] The storage unit 12 also stores reservation information 121 (reservation information database) representing information on accommodation reservations accepted from the user terminal, and guest room information 122 (guest room information database) representing the occupancy status of guest rooms. The reservation information 121 and the guest room information 122 may be included in a data server (not shown) connected to the management device 10 via the communication network.

[0022] FIG. 3 is a diagram showing an example of reservation information 121. The example shown in FIG. 3 shows reservation information 121 of a user (guest) who will use an accommodation facility on November 1, 2022. Accommodation information and guest information are registered in the reservation information 121. The reservation information 121 also includes information that represents the attributes of the user. For the sake of convenience of explanation, FIG. 3 shows some information, specifically, the date of stay, the name of the person who made the reservation, the name of the guest, the number of people using the facility, and the number of rooms (number of rooms). The reservation information 121 may also include information such as the time the user is scheduled to arrive at the accommodation facility on the day of stay (estimated arrival time) and an email address set in a user terminal (such as a smartphone) that the user will bring to the accommodation facility.

[0023] In the example shown in Figure 3, for example, users P1, P2, and P3 are a group of three people staying in one room (a group of people staying the same), and users P6 and P7 are a group of two people staying in one room (a group of people staying the same).

[0024] FIG. 4 is a diagram showing an example of the guest room information 122. The guest room information 122 registers the usage status of the guest room (room). The example shown in FIG. 4 shows the usage status at the current time of November 2, 2022 (check-out date). The guest room information 122 includes the name of the guest room user (guest name), the guest room number, the check-out date and time, the usage status, and the like. The check-out date and time is set to a preset time (for example, 10:00 on the check-out date) at the accommodation facility. The check-out date and time may be set to a time later than the set time (for example, 12:00 on the check-out date) according to the user's request (such as an extension request). The usage status is information indicating the usage status of the guest room and is information indicating whether the check-out procedure for the guest room has been completed. In the example shown in FIG. 4, the check-out procedures for the guest rooms "301", "402", and "204" have been completed at the present time ("check-out completed"), and the check-out procedures for the guest rooms "201" and "203" have not been completed at the present time ("check-out procedure is incomplete") ("check-out incomplete"). Here, the usage status "check-out complete" indicates that all occupants of the room have completed the check-out procedures, the room is vacant, and can be cleaned and reserved. The usage status "check-out incomplete" indicates that at least one occupant of the room has not completed the check-out procedures, and the room cannot be cleaned or reserved. The control unit 11 updates the usage status of each room based on information obtained from the check-in terminal 20.

[0025] The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic operations. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 11 controls the management device 10 by executing, by the CPU, various control programs stored in advance in the ROM or the storage unit 12.

[0026] Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111 and a management processing unit 112. The control unit 11 functions as the various processing units by executing various processes according to the control program with the CPU. Some or all of the processing units included in the control unit 11 may be configured with electronic circuits. The control program may be a program for causing a plurality of processors to function as the various processing units.

[0027] When an operation for making a reservation for lodging is performed on the user terminal, the reservation processing unit 111 judges whether or not the reservation is possible, and performs the reservation processing if the reservation is possible. When the reservation processing is completed, the reservation processing unit 111 transmits a reservation completion notification to the user terminal, and registers the reservation information including the lodging information and the lodger information in the reservation information 121 (see FIG. 3).

[0028] In this embodiment, an example in which reservation processing is performed in the management device 10 will be described, but for example, a reservation processing system that executes reservation processing in response to a reservation request from a user may be interposed between the management device 10 and the user terminal. In this case, the management device 10 registers the reservation information sent from the reservation processing system in the reservation information 121 and manages it.

[0029] The management processing unit 112 manages the usage status of each guest room. When the check-out procedure for the guest room is completed, the management processing unit 112 updates the guest room information 122 (see FIG. 4). The management processing unit 112 updates the guest room information 122 based on information acquired from the check-in terminal 20. The management processing unit 112 is an example of the management processing unit of the present invention.

[0030] For example, when user P4 of room number "301" completes the check-out procedure, the management processing unit 112 registers "check-out completed" in the usage status of room number "301" in the room information 122. Also, for example, when users P8 and P9 of room number "204" complete the check-out procedure, the management processing unit 112 registers "check-out completed" in the usage status of room number "204" in the room information 122. Also, for example, if at least one of users P1, P2, and P3 of room number "201" has not completed the check-out procedure, the management processing unit 112 registers "check-out not completed" in the usage status of room number "201" in the room information 122. A specific method for updating the room information 122 by the management processing unit 112 will be described later.

[0031] [Check-in terminal 20] 2, check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a room key issuing / collecting unit 24, a reading unit 25, a communication interface 26, a camera 27 (see FIG. 5), etc. Check-in terminal 20 may be an information processing device such as a personal computer.

[0032] Fig. 5 is an external view showing an example of check-in terminal 20. As shown in Fig. 5, in check-in terminal 20, a user can touch operation on operation display unit 23. The user performs check-in and check-out procedures while operating the operation screen displayed on operation display unit 23. Camera 27 is provided on the upper part of operation display unit 23, and captures, for example, an image of the user's face. Check-in terminal 20 also includes a card insertion unit for inserting cards such as credit cards, a money insertion unit for inserting coins and bills, and the like.

[0033] The communication interface 26 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly, and for executing data communication with the management device 10 via the communication network N1 in accordance with a predetermined communication protocol.

[0034] The operation display unit 23 is a user interface that includes a display unit, such as a liquid crystal display or an organic EL display, that displays various information, and an operation unit, such as a touch panel, that accepts operations.

[0035] The camera 27 is a digital camera that captures an image of the user and outputs the image as digital image data. The camera 27 may be a network camera. The camera 27 may also have a sensor function that detects a person in front of the check-in terminal 20.

[0036] The reading unit 25 reads information codes such as two-dimensional codes, etc. The reading unit 25 may also have a function of scanning personal information such as a user's passport or identification card.

[0037] The room key issuing and collecting unit 24 issues (discharges) a room key (e.g., a card key) for a guest room. The room key issuing and collecting unit 24 issues a room key based on an instruction from the control unit 21. For example, when a user is authenticated in a check-in procedure, the room key issuing and collecting unit 24 discharges an IC card-type card key that stores information corresponding to the user (e.g., room number, information on the date of stay, etc.) from the check-in terminal 20. The room key is an IC card key that unlocks the guest room through a communication process with an unlocking device (communication device). The communication process can be, for example, a short-distance wireless communication means using a non-contact IC card. For example, when a user brings a room key close to the unlocking device, the unlocking device checks the identification information of the room key (e.g., room number) through the communication process, and unlocks the guest room if the check is successful.

[0038] The room key is not limited to an IC card, but may be a magnetic card. The room key is an example of a usage key of the present invention. Note that the usage key of the present invention is not limited to a card key, but may be a key that is inserted into a keyhole to lock and unlock, or an information code key in which an information code such as a two-dimensional code is printed on a paper medium or the like.

[0039] The room key issuing / collecting unit 24 further has a function of collecting room keys. For example, it serves as an insertion slot (return slot) for the room key when the user returns the room key during the check-out procedure. Inside the check-in terminal 20, there is provided a storage unit for storing room keys to be issued to users, and a collection unit for collecting used room keys returned by users.

[0040] For example, in a check-in procedure, the room key issuing / collecting unit 24 discharges the room key transported from the storage unit to the outside based on an instruction from the control unit 21. In addition, when the room key is returned in a check-out procedure, the room key issuing / collecting unit 24 collects the room key in the collection unit based on an instruction from the control unit 21.

[0041] The storage unit 22 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 22 stores a control program such as a check-out processing program for causing the control unit 21 to execute a check-out process (see Figs. 16 and 17) described below. For example, the check-out processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the check-in terminal 20 and stored in the storage unit 22. The check-out processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

[0042] The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the check-in terminal 20 by executing, by the CPU, various control programs stored in advance in the ROM or the storage unit 22.

[0043] Specifically, as shown in Fig. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, and a check-out processing unit 214. The control unit 21 functions as the various processing units by executing various processes in accordance with the check-out processing program using the CPU. Some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The check-out processing program may be a program for causing multiple processors to function as the various processing units.

[0044] The reception processing unit 211 receives operations related to check-in and check-out procedures by a user of the accommodation facility. The reception processing unit 211 acquires operation information of an operation performed by the user on the operation display unit 23 of the check-in terminal 20.

[0045] For example, when a user performs an operation to start a check-in procedure by pressing a "Check-in" button on the menu screen shown in Fig. 6, the reception processing unit 211 acquires the operation information. The check-in procedure includes an operation to scan a passport if the user is a foreigner, an operation to input guest information such as a reservation number, name, telephone number, and address, a payment operation, an operation to select the number of room keys, and the like. Note that, when a user holds a two-dimensional code displayed on the user terminal (mobile terminal) over the reading unit 25 (see Fig. 5) during the check-in procedure, the reception processing unit 211 may acquire the guest information contained in the read two-dimensional code.

[0046] Also, for example, when a user performs an operation to start a check-out procedure by pressing a "Check-out" button on the menu screen D1 shown in Fig. 6, the reception processing unit 211 acquires the operation information. The check-out procedure includes an operation to return a room key, an operation to scan a passport, a payment operation (e.g., additional payment), a refund operation, etc. For example, when the reception processing unit 211 receives an operation to return a room key for a guest room from a user at the check-in terminal 20, it receives an operation to start a check-out procedure for the guest room.

[0047] The display processing unit 212 displays various types of information on the operation display unit 23. For example, the display processing unit 212 sequentially displays operation screens for inputting information required for check-in procedures and check-out procedures on the operation display unit 23. The display processing unit 212 displays various other messages on the operation display unit 23. Specific examples of the operation screens will be described later.

[0048] The check-in processing unit 213 authenticates the user based on the information input during the check-in procedure. For example, the check-in processing unit 213 refers to the reservation information 121 (see FIG. 3) stored in the management device 10, and authenticates the user and permits the user to stay if the information input by the user matches the reservation information 121. The check-in processing unit 213 may also authenticate the user and permit the user to stay if the passport image scanned by the reading unit 25 matches the face image of the user captured by the camera 27.

[0049] Furthermore, when the user has completed inputting the information required for check-in and has been successfully authenticated, the check-in processing unit 213 performs payment for the accommodation fee. For example, when the user inserts a credit card into the card insertion section of the check-in terminal 20, the check-in processing unit 213 performs payment processing by sending a payment request to the payment server of the payment service provider used by the user. The payment processing may be included in the check-out procedure.

[0050] Furthermore, the check-in processing unit 213 causes the check-in terminal 20 to issue a room key for unlocking a guest room of the accommodation facility. Specifically, the check-in processing unit 213 performs a room key issuing process for issuing a room key (card key) when, for example, a payment process is completed in the check-in procedure. The room key issuing process may be performed at any timing during the check-in process.

[0051] In addition, in the room key issuing process, the check-in processing unit 213 issues the number of room keys designated by the user. For example, when users P1, P2, and P3 are a group of three people staying in one room (a group of people staying the same night), user P1 can select one to three room keys (maximum three) in the check-in procedure. When user P1 selects "three", the check-in processing unit 213 issues three room keys from the room key issuing and collecting unit 24. Users P1, P2, and P3 each have their own room key and can lock and unlock the guest room, check out, and so on. The control unit 21 may manage the number of room keys issued for each guest room.

[0052] The check-out processing unit 214 performs check-out processing based on the information input in the check-out procedure. For example, the check-out processing unit 214 performs check-out processing by referring to the reservation information 121 (see FIG. 3) and the room information 122 (see FIG. 4) stored in the management device 10.

[0053] Specifically, when a user checks out of an accommodation facility, the user first presses the "Check Out" button on the menu screen D1 (see FIG. 6). When the reception processing unit 211 accepts the pressing of the "Check Out" button, the display processing unit 212 displays the room key return screen D2 shown in FIG. 7. The user inserts the room key into the room key issuing and collecting unit 24 (see FIG. 5). In response to the user's operation to return the room key, the check-out processing unit 214 carries out the check-out procedure for that user. Specifically, when the check-out processing unit 214 obtains the room number of the returned room key, it determines whether or not there are other guests staying with the user (whether or not they are part of a group of guests staying with the user), and executes check-out processing according to the determination result.

[0054] For example, if the user has no other guests staying with them (if the user is staying alone), the check-out processing unit 214 performs passport scanning, additional payment, refund processing, etc. as necessary. For example, if the user is a foreigner and has not scanned his / her passport during the check-in procedure, the check-out processing unit 214 displays a passport scan screen D3 (see FIG. 8) to prompt the user to scan his / her passport. Also, for example, if a refund is required to be paid to the user, the check-out processing unit 214 displays a refund screen D4 (see FIG. 9) to refund the user. Also, for example, if the user is required to pay an additional fee, the check-out processing unit 214 performs payment processing by displaying an additional fee payment screen D5 (see FIG. 10).

[0055] When the check-out processing unit 214 completes the above-mentioned necessary processing, it displays a check-out completion screen D6 (see FIG. 11) and completes the check-out process for the room used by the user. When the check-out processing unit 214 completes the check-out process for the room, it transmits completion information indicating that the check-out procedure for the room has been completed to the management device 10. When the management device 10 acquires the completion information from the check-in terminal 20, it sets the usage status of the room to a check-out completed state. For example, when the check-out procedure for the room with the room number "301" used by the user P4 is completed, the management device 10 registers "check-out completed" as the usage status corresponding to the room number "301" in the room information 122 (see FIG. 4). The management device 10 issues cleaning instructions and updates the reservation status (sets to "vacant") for the room with the room number "301" for which "check-out completed" has been registered. In addition, the management device 10 sets the room key assigned to the room number "301" to be unavailable.

[0056] On the other hand, if the user has guests staying with them (in the case of a group of guests staying with them), the check-out processing unit 214 displays a fellow-guests confirmation screen D7 (see FIG. 12). Specifically, as shown in FIG. 12, the check-out processing unit 214 displays selectable operation buttons K1 for "return room key for fellow guests staying with them," K2 for "room key for fellow guests staying with them returned," and K3 for "fellow guests staying with them in the room" on the fellow-guests confirmation screen D7.

[0057] For example, when two users P6 and P7 staying in a room with the room number "203" come to the check-in terminal 20 and check out, the representative user (e.g., user P6) returns his / her own room key (see FIG. 7) and then presses the operation button K1 "Return room keys of fellow guests". When user P6 presses the operation button K1, the check-out processing unit 214 displays a fellow guest room key return screen D8 (see FIG. 13) to prompt the return of the room key of the fellow guest (user P7). User P6 inserts the room key of the fellow guest into the room key issuing and collecting unit 24 (see FIG. 5). When user P6 returns all the room keys, he / she presses the "Return Complete" button on the fellow guest room key return screen D8. Thereafter, as described above, the check-out processing unit 214 completes the check-out procedure for the room with the room number "203" by performing passport scanning processing, additional payment processing, refund processing, etc. as necessary, and transmits completion information to the management device 10.

[0058] Here, there are cases where only one of the users P6 and P7 staying in the room with the room number "203" (for example, user P6) wants to check out. For example, there are cases where only user P6 comes to the check-in terminal 20 and checks out before the check-out time. For example, a family representative may check out first, or some users in a group of guests staying with the same guest may check out first in order to leave the accommodation facility. In this case, user P6 presses the "Check out" button on the menu screen D1 (see FIG. 6) to return his / her room key (see FIG. 7), and then presses the "Staying with other guests in the room" operation button K3 on the staying with other guests confirmation screen D7 (see FIG. 12). When user P6 presses the operation button K3, the check-out processing unit 214 displays the check-out completion screen D6 (see FIG. 11) to complete the check-out procedure for user P6. When the check-out procedure for user P6 is completed, the check-out processing unit 214 does not transmit completion information indicating that the check-out procedure for the room (room number "203") has been completed to the management device 10 because the same guest (user P7) is currently using the room. In this case, the management device 10 sets (maintains) the usage status of the room with room number "203" in the room information 122 to a check-out incomplete state (see FIG. 4).

[0059] In this way, when a room in which a first user of the same staying group has completed the check-out procedure is being used (occupied) by a second user of the same staying group, the check-out processing unit 214 sets the usage status of the room to a state in which check-out is not complete. Note that the management device 10 may register "check-out not complete" as a default value for the usage status in the room information 122, and update it to "check-out complete" when the completion information is acquired. The check-out processing unit 214 is an example of a management processing unit of the present invention.

[0060] In another embodiment, when the room key is returned from the user P6, the check-out processing unit 214 may complete the check-out procedure of the user P6 if a predetermined condition (termination condition) is satisfied. For example, the check-out processing unit 214 may complete the check-out procedure of the user P6 if all of the passport scanning process, the additional payment process, and the refund process are unnecessary. The termination condition is not limited to the unnecessary of all of the above processes, and may be the condition that at least any of the processes is unnecessary. That is, when the reception processing unit 211 receives an operation to start the check-out procedure of the guest room from the first user, if a predetermined condition (termination condition) related to the first user or the guest room is satisfied and the guest room is being used (occupied) by a second user of the same staying group, the check-out processing unit 214 completes the check-out procedure of the first user and does not complete the check-out procedure of the guest room. In this case, when the management device 10 does not complete the check-out procedure of the guest room, the usage status of the guest room is set to a check-out incomplete state.

[0061] Furthermore, the check-out processing unit 214 presents predetermined guidance information when at least one of passport scanning, additional payment, and refund processing is required. That is, the check-out processing unit 214 presents predetermined guidance information when the check-out procedure for some users in the same staying group cannot be completed. For example, the check-out processing unit 214 displays the front guide screen D9 shown in FIG. 14 to guide the user P6 to the front desk. Furthermore, the check-out processing unit 214 displays the front guide screen D9 and issues a notification ticket M1 shown in FIG. 15. As shown in FIG. 15, the notification ticket M1 displays information such as the room number and the required processing (here, passport scanning, additional payment, and refund processing). When the user P6 presents the notification ticket M1 to the front desk, the front desk staff performs each of the above-mentioned processes to complete the check-out procedure for the user P6.

[0062] When only one of users P6 and P7 (for example, user P6) staying in room number "203" completes the check-out procedure first, user P7 then performs his / her own check-out procedure. User P7 presses the "Check-out" button on menu screen D1 (see FIG. 6) to return his / her room key (see FIG. 7), and then presses the operation button K2 for "Room key of fellow guests returned" on the fellow guest confirmation screen D7 (see FIG. 12). When user P7 presses operation button K2, the check-out processing unit 214 performs passport scanning processing, additional payment processing, refund processing, etc. as necessary.

[0063] When the check-out processing unit 214 completes the above-mentioned necessary processes, it displays a check-out completion screen D6 (see FIG. 11) and completes the check-out process for the room used by the user. Note that, for example, if user P6 who has previously completed the check-out procedure has completed the above-mentioned processes at the front desk, the check-out processing unit 214 omits the above-mentioned processes. When the check-out processing unit 214 completes the check-out procedure for user P7, it transmits completion information indicating that the check-out procedure for the room has been completed to the management device 10. When the management device 10 obtains the completion information from the check-in terminal 20, it sets the usage status of the room to a check-out completed state. For example, when the check-out procedures of users P6 and P7 are completed and the check-out procedure for the room with room number "203" is completed, the management device 10 updates the usage status corresponding to the room number "203" in the room information 122 (see FIG. 4) from "check-out not completed" to "check-out completed."

[0064] In another embodiment, when user P6 checks out first while user P7 is still in the room, the check-out processing unit 214 may allow user P6 to complete the check-out procedure by performing necessary processes such as passport scanning, additional payment, and refund processing. In this case, the check-out processing unit 214 omits the above processes in the check-out procedure for user P7 and completes the check-out procedure for the guest room.

[0065] As described above, the control unit 21 performs the check-in process and the check-out process. Furthermore, a plurality of check-in terminals 20 can perform the check-in process and the check-out process in parallel.

[0066] [Checkout process] An example of check-out processing executed in the facility management system 100 will be described below with reference to Figs. 16 and 17. The check-out processing is executed by the control unit 21 of the check-in terminal 20. For example, the control unit 21 starts execution of the check-out processing program every time a user performs an operation to start the check-out procedure on the check-in terminal 20, thereby starting execution of the check-in processing. The check-in processing may be terminated midway in response to a predetermined operation on the check-in terminal 20. The present invention can be understood as an invention of a check-out method (an example of a facility management method of the present invention) that executes one or more steps included in the check-out processing.

[0067] Also, one or more steps included in the checkout process described here may be omitted as appropriate. Also, the steps in the checkout process may be executed in a different order as long as the same operational effect is achieved. Furthermore, although an example is described here in which the steps in the checkout process are executed in a distributed manner by multiple processors corresponding to the control unit 21, in other embodiments, the steps in the checkout process may be executed by a single processor.

[0068] First, in step S1, the control unit 21 of the check-in terminal 20 determines whether or not an operation to start the check-out procedure has been accepted from the user. For example, when the user presses the "Check-out" button on the menu screen D1 (see FIG. 6) of the check-in terminal 20, the control unit 21 determines that an operation to start the check-out procedure has been accepted (S1: Yes), and shifts the process to step S2. The control unit 21 waits until an operation to start the check-out procedure is accepted from the user (S1: No).

[0069] In step S2, the control unit 21 judges whether the room key has been returned normally. Specifically, when the user presses the "Check Out" button on the menu screen D1 and accepts an operation to start the check-out procedure, the control unit 21 displays a room key return screen D2 (see FIG. 7). The user inserts (returns) the room key into the room key issuing and collecting unit 24 (see FIG. 5) according to the room key return screen D2. If the inserted room key is collected normally, the control unit 21 judges that the room key has been returned normally (S2: Yes) and shifts the process to step S3. If the inserted room key cannot be collected normally, the control unit 21 displays return error information, ejects the room key, and has the user perform the return operation again (S2: No).

[0070] In step S3, the control unit 21 determines whether or not the user has any guests staying with the user. Specifically, the control unit 21 acquires the room number of the returned room key, and determines whether or not the user has any guests staying with the user (whether or not the user is in a same-night guest group) by referring to the reservation information 121 (see FIG. 3) and the like. When the control unit 21 determines that the user has any guests staying with the user (S3: Yes), it transitions the process to step S4.

[0071] On the other hand, if the control unit 21 determines that there is no other person staying with the guest (single occupancy) (S3: No), it shifts the process to step S15 (see FIG. 7). If there is no other person staying with the guest, the control unit 21 executes the processes of steps S15 to S20 (passport scanning process, refund process, additional payment process) described below to complete the check-out procedure. Then, the control unit 21 transmits completion information indicating that the check-out procedure for the guest room has been completed to the management device 10 (S7). The management device 10 registers "check-out completed" as the usage status corresponding to the guest room in the guest room information 122 (see FIG. 4).

[0072] On the other hand, if there are fellow guests staying in the same room, in step S4, the control unit 21 displays a fellow guest confirmation screen D7 (see Fig. 12). Specifically, as shown in Fig. 12, the control unit 21 displays a "Return room key for fellow guests" operation button K1, a "Room key for fellow guests has been returned" operation button K2, and a "Fellow guests are present in the room" operation button K3 in a selectable manner on the fellow guest confirmation screen D7.

[0073] For example, a user presses the "fellow guests present" operation button K3 when checking out alone while fellow guests are still in the room. In another example, a user presses the "return room keys for fellow guests" operation button K1 when checking out together with fellow guests. In another example, when some fellow guests have already completed the check-out procedure, a user presses the "room keys for fellow guests returned" operation button K2 when the other fellow guests (the user currently checking out) check out.

[0074] The control unit 21 determines which of the selection items (operation buttons K1, K2, K3) the user has selected on the fellow guests confirmation screen D7 (see FIG. 12). When the user presses the operation button K3 for "fellow guests present in the room," the control unit 21 determines that "fellow guests present in the room" has been selected (S5: Yes), and causes the process to proceed to step S6.

[0075] In addition, when the user presses the operation button K1 for “Return room keys of fellow guests” on the fellow guest confirmation screen D7, the control unit 21 determines that “Return room keys of fellow guests” has been selected (S5: No and S11: Yes), and transitions the processing to step S12.

[0076] In addition, when the user presses the operation button K2 for “Room key of fellow guests has been returned” on the fellow guests confirmation screen D7, the control unit 21 determines that “Room key of fellow guests has been returned” has been selected (S5: No, S11: No, and S21: Yes), and transitions the processing to step S15.

[0077] The control unit 21 waits until it receives a selection operation of any of the selection items (operation buttons K1, K2, K3) from the user on the staying guest confirmation screen D7 (S21: No).

[0078] In step S6 (see FIG. 16), the control unit 21 determines whether or not a predetermined termination condition is met. Specifically, the control unit 21 checks whether each of the passport scanning process, the additional payment process, and the refund process is necessary, and determines that the termination condition is met if all of the processes are unnecessary (S6: Yes). On the other hand, the control unit 21 determines that the termination condition is not met if at least one of the processes is necessary (S6: No). If the control unit 21 determines that the termination condition is met (S6: Yes), it shifts the process to step S7, and if it determines that the termination condition is not met (S6: No), it shifts the process to step S8.

[0079] In step S7, the control unit 21 executes a check-out completion process. For example, when user P6 of users P6 and P7 returns his / her room key and completes the check-out procedure, and user P7 is present in the guest room, the control unit 21 completes the check-out procedure for user P6 only. In this case, since user P7 is using the guest room, the control unit 21 does not complete the check-out procedure for the guest room (room number "203"), and does not transmit completion information indicating that the check-out procedure for the guest room (room number "203") has been completed to the management device 10. The management device 10 maintains the usage status of the guest room with room number "203" in the guest room information 122 as a check-out incomplete state (see FIG. 4).

[0080] In step S8, the control unit 21 guides the user to the front desk. Specifically, the control unit 21 displays the front desk guide screen D9 (see FIG. 14) and issues a notification ticket M1 (see FIG. 15) to guide the user to the front desk. In this case, the room key is collected at the check-in terminal 20, and the above-mentioned processes (passport scanning process, additional payment process, refund process) are performed at the front desk, completing the check-out procedure for the user.

[0081] After steps S7 and S8, the control unit 21 ends the check-out process, displays the menu screen D1, and returns the process to step S1.

[0082] Here, when user P6 of users P6 and P7 returns his / her room key and completes the check-out procedure, and then user P7 performs the check-out procedure, the control unit 21 accepts the room key return operation from user P7 (S2). In this case, user P7 presses the operation button K2 for "Room key of fellow guest has been returned" on the fellow guest confirmation screen D7 (see FIG. 12). When the control unit 21 determines that "Room key of fellow guest has been returned" has been selected (S21: Yes), it transitions the process to step S15.

[0083] In step S15, the control unit 21 determines whether or not a passport scan is required. For example, if the user P7 is a foreigner and has not scanned his / her passport during the check-in procedure, the control unit 21 determines that a passport scan is required. If the control unit 21 determines that a passport scan is required (S15: Yes), it shifts the process to step S16. On the other hand, if the control unit 21 determines that a passport scan is not required (S15: No), it shifts the process to step S17.

[0084] In step S16, the control unit 21 executes a passport scan process. Specifically, the control unit 21 displays a passport scan screen D3 (see FIG. 8) to prompt the user P7 to perform a passport scan operation.

[0085] Next, in step S17, the control unit 21 determines whether or not a refund needs to be made to the user. If the control unit 21 determines that a refund needs to be made to user P7 (S17: Yes), the control unit 21 shifts the process to step S18. On the other hand, if the control unit 21 determines that a refund is not needed for user P7 (S17: No), the control unit 21 shifts the process to step S19.

[0086] In step S18, the control unit 21 executes a refund process. Specifically, the control unit 21 displays a refund screen D4 (see FIG. 9) and refunds the money to the user.

[0087] Next, in step S19, the control unit 21 determines whether or not the user needs to pay an additional fee. If the control unit 21 determines that user P7 needs to make an additional payment (S19: Yes), the control unit 21 shifts the process to step S20. On the other hand, if the control unit 21 determines that user P7 does not need to make an additional payment (S19: No), the control unit 21 shifts the process to step S7 (see FIG. 16).

[0088] In step S20, the control unit 21 executes an additional charge settlement process. Specifically, the control unit 21 executes the settlement process by displaying an additional charge settlement screen D5 (see FIG. 10). After step S20, the control unit 21 shifts the process to step S7.

[0089] In step S7, the control unit 21 completes the check-out procedures for user P7. In this case, user P6, who is staying in the same room, completes the check-out procedures first, followed by user P7, so the control unit 21 completes the check-out procedures for the guest room used by users P6 and P7 (room number "203") and transmits completion information to the management device 10. In this way, the control unit 21 does not transmit completion information for the check-out procedures for the guest room to the management device 10 when some of the guests staying in the same room have completed the check-out procedures, but transmits the completion information to the management device 10 when the check-out procedures for all guests staying in the same room have been completed.

[0090] When the user presses the operation button K1 for "Return room keys of fellow guests" on the fellow guest confirmation screen D7 (S11: Yes), the control unit 21 in step S12 displays the fellow guest room key return screen D8 (see FIG. 13) to urge the fellow guests to return their room keys. For example, when two users P6 and P7 staying in room number "203" come to the check-in terminal 20 to check out, the representative (e.g. user P6) returns his / her own room key and then presses the operation button K1 for "Return room keys of fellow guests." Then, the control unit 21 displays the fellow guest room key return screen D8 to urge the fellow guests to return their room keys.

[0091] Next, in step S13, the control unit 21 judges whether the room key has been returned normally. The user inserts the room key into the room key issuing and collecting unit 24 (see FIG. 5) according to the fellow guest room key return screen D8. If the inserted room key is collected normally, the control unit 21 judges that the room key has been returned normally (S13: Yes) and shifts the process to step S14. On the other hand, if the room key is not returned and the "fellow guest is in the room" button (see FIG. 13) on the fellow guest room key return screen D8 is pressed (S22: Yes), the control unit 21 shifts the process to step S6 (see FIG. 16) and executes the above-mentioned process. For example, when two of a group of three people check out together and one person is in the room, the user presses the "fellow guest is in the room" button on the fellow guest room key return screen D8 during the check-out process.

[0092] In step S14, the control unit 21 determines whether or not the "End return" button has been pressed on the fellow guests room key return screen D8. For example, the user presses the "End return" button when he or she has returned the room keys for all of the fellow guests. The control unit 21 repeatedly accepts the room key return operation until the "End return" button is pressed (S14: No). When the "End return" button is pressed (S14: Yes), the control unit 21 transitions the process to step S15.

[0093] When the user presses the "return completed" button (S14: Yes), the control unit 21 executes the processes of steps S15 to S20 described above (passport scanning process, refund process, additional payment process) to complete the check-out procedure. Then, the control unit 21 transmits completion information indicating that the check-out procedure for the guest room has been completed to the management device 10 (S7). The management device 10 registers "check-out completed" in the usage status corresponding to the guest room in the guest room information 122 (see FIG. 4).

[0094] In this manner, the facility management system 100 executes the check-out process.

[0095] As described above, the facility management system 100 of this embodiment is configured such that when it receives an operation to start the check-out procedure for an object of use (e.g., a guest room or a room) at an operation terminal (check-in terminal 20) from a first user who uses the object of use, if a predetermined condition (termination condition) related to the object of use or the user who uses the object of use is met and the object of use is being used by a second user who is included in the same group as the first user, the facility management system 100 completes the check-out procedure for the first user and does not complete the check-out procedure for the object of use.

[0096] Furthermore, the facility management system 100 accepts an operation to return a first usage key (room key) for a usage object (e.g., a guest room, a room) from a first user who uses the usage object at an operation terminal (check-in terminal 20), and performs a check-out procedure for the first user in response to the return operation of the first usage key. Furthermore, when the usage object for which the check-out procedure of the first user has been completed is being used (present in the room) by a second user (a guest staying with the first user) who is in the same group as the first user, the facility management system 100 sets the usage status of the usage object to a state in which check-out has not been completed (being used).

[0097] According to the above configuration, for example, only some of the users in a group of people staying in the same room can perform the check-out procedure at the check-in terminal 20. Even if only some of the users perform the check-out procedure, the usage status of the room is not updated (changed) to a check-out completed state, and the check-out incomplete state is maintained. In other words, when some of the users staying in the same room perform the check-out procedure, the check-out procedure of the users is permitted, and the check-out procedure of the room itself is not completed. This makes it possible to prevent the room from being updated to a state that can be cleaned or a state that can be reserved ("vacant"). It is also possible to avoid restrictions on the use of the room key (locking, unlocking, use of ancillary facilities, etc.).

[0098] Therefore, in the check-out procedure when a plurality of users use the same object, it is possible to reduce the workload of staff and improve convenience for users.

[0099] The facility management system 100 may also carry out a check-out procedure for the first user when payment of the fee for the room (additional settlement, etc.) and a refund are not required. The facility management system 100 may also carry out a check-out procedure for the first user when it is not necessary to obtain personal information (passport, identification card, etc.) indicating the user who will be using the room.

[0100] In addition, the facility management system 100 may present specified guidance information (guidance to the front desk) if the first user cannot complete the check-out procedure, for example, if payment of the room fee is required, if a refund is required, or if personal information needs to be obtained.

[0101] This allows some users to complete the check-out procedure only when no special processing is required. In this case, staff only need to handle special processing, reducing their workload.

[0102] In addition, when a room key is returned to the check-in terminal 20, the facility management system 100 may accept the room key return operation and perform check-out procedures for the first user based on the usage information associated with the room key (reservation information 121, room information 122, etc.).

[0103] In addition, when the check-out procedure for the first user for the room is completed, the facility management system 100 may display a selection screen (such as a same-guest confirmation screen D7) on the check-in terminal 20 to select whether or not the room is being used by another user.

[0104] Furthermore, the facility management system 100 may accept an operation to start a check-out procedure for a guest room from a second user at the check-in terminal 20, and complete the check-out procedure for the guest room when the check-out procedure for the second user for the guest room is completed. For example, the facility management system 100 may accept an operation to return a room key for a guest room from a second user at the check-in terminal 20, perform the check-out procedure for the second user in response to the operation to return the room key, and set the usage status of the guest room to a check-out completed state when the check-out procedure for the second user for the guest room is completed.

[0105] Here, as another embodiment, the facility management system 100 may set the usage status of the room to a check-out completed state when the pre-set end time of usage (check-out time) for the room has passed while the second user's check-out procedure for the room has not been completed.

[0106] Specifically, it is conceivable that after user P6, of users P6 and P7 (a group of guests staying in the same room with room number "203"), has completed the check-out procedures, user P7 will leave the accommodation facility without completing the check-out procedures. For example, if there are no procedures required at check-out, such as additional payment, user P7 will leave the accommodation facility without returning the room key. In this case, the control unit 21 will send completion information to the management device 10 indicating that the check-out procedures for the room with room number "203" have been completed once the check-out time ("12:00") has passed. When the management device 10 obtains the completion information from the check-in terminal 20, it will set the usage status of the room to a "check-out completed" state.

[0107] In addition, the facility management system 100 of this embodiment includes an operation terminal (check-in terminal 20) that accepts operations related to check-out procedures from users, and a management device 10 (server) that manages the usage status of guest rooms, and when the check-in terminal 20 completes the check-out procedures for a guest room by a first user and a second user, the check-in terminal 20 transmits completion information to the management device 10 indicating that the check-out procedures for the guest room have been completed, and when the management device 10 obtains the completion information from the check-in terminal 20, it sets the usage status of the guest room to a check-out completed state.

[0108] The guest room (room) of the accommodation facility according to the present embodiment is an example of the subject of use of the present invention. The subject of use of the present invention is not limited to this. For example, the subject of use of the present invention may be a private room or table in a restaurant, or may be equipment in an entertainment facility.

[0109] The room key (card key) according to this embodiment is an example of a usage key of the present invention.

[0110] In addition, as another embodiment of the present invention, each processing unit (e.g., reception processing unit 211, display processing unit 212, check-in processing unit 213, check-out processing unit 214) included in the control unit 21 of the check-in terminal 20 may be included in the control unit 11 of the management device 10.

[0111] Furthermore, the facility management system of the present invention may be configured with the management device 10 and the check-in terminal 20, or may be configured with either the management device 10 or the check-in terminal 20 as a standalone device.

[0112] [Notes on the invention] The following will provide an overview of the invention extracted from the above-described embodiment. Note that the configurations and processing functions described in the following supplementary notes can be selected and combined as desired.

[0113] <Appendix 1> a reception processing unit that receives an operation to start a check-out procedure for the target of use from a first user who uses the target of use at an operation terminal; a check-out processing unit that, when the reception processing unit receives an operation to start a check-out procedure for the target of use from the first user, completes the check-out procedure for the first user and does not complete the check-out procedure for the target of use if a predetermined condition related to the target of use or a user using the target of use is met and the target of use is being used by a second user who is included in the same group as the first user; A facility management system equipped with:

[0114] <Appendix 2> A management processing unit for managing a usage status of the usage object is further provided, the management processing unit sets the usage status of the target to a check-out incomplete state when the check-out processing unit does not complete the check-out procedure of the target. 6. A facility management system as described in Appendix 1.

[0115] <Appendix 3> the reception processing unit, when receiving a return operation of the first usage key of the target to be used from the first user at the operation terminal, receives an operation to start a check-out procedure of the target to be used; 3. A facility management system according to claim 1 or 2.

[0116] <Appendix 4> the checkout processing unit completes the checkout procedure of the first user when payment and refund of the fee for the use object is not required; 4. A facility management system according to any one of appendix 1 to 3.

[0117] <Appendix 5> the checkout processing unit completes the checkout procedure of the first user when it is not necessary to acquire personal information indicating a user who will use the target of use. 5. A facility management system according to any one of appendix 1 to 4.

[0118] <Appendix 6> the checkout processing unit, when the predetermined condition is not satisfied, does not allow the first user to complete a checkout procedure and presents predetermined guidance information. 6. A facility management system according to any one of appendix 1 to 5.

[0119] <Appendix 7> the reception processing unit receives an operation to start a check-out procedure for the target to be used when the first usage key is returned to the operation terminal, the check-out processing unit performs a check-out procedure for the first user based on usage information associated with the first usage key. 3. A facility management system as described in Appendix 3.

[0120] <Appendix 8> a display processing unit that displays an operation screen on the operation terminal, the display processing unit, when the check-out procedure of the first user for the use object is completed, displays a selection screen for selecting whether or not the use object is being used by another user; 8. A facility management system according to any one of appendix 1 to 7.

[0121] <Appendix 9> the reception processing unit receives an operation to start a check-out procedure for the target to be used from the second user at the operation terminal, the check-out processing unit completes the check-out procedure for the target of use when the check-out procedure for the second user for the target of use is completed; 9. A facility management system according to any one of appendix 1 to 8.

[0122] <Appendix 10> the check-out processing unit completes the check-out procedure for the use object when a preset end time for the use object has passed while the check-out procedure for the use object by the second user has not been completed. 10. A facility management system according to any one of appendix 1 to 9.

[0123] <Appendix 11> the facility management system includes the operation terminal that receives operations related to a check-out procedure from a user, and a management device that manages a usage status of the object of use, when the check-out procedures for the first user and the second user for the use object are completed, the operation terminal transmits completion information indicating that the check-out procedures for the use object have been completed to the management device; when the management device acquires the completion information from the operation terminal, the management device sets the usage status of the usage target to a check-out completed state. 11. A facility management system according to any one of appendix 1 to 10.

[0124] <Appendix 12> The target of use is a guest room of an accommodation facility, The first usage key is a room key for the guest room. 3. A facility management system as described in Appendix 3. [Explanation of symbols]

[0125] 10: Management device 11: Control section 12: Storage section 13: Operation display section 14: Communication interface 20: Check-in terminal 21: Control section 22: Storage section 23: Operation display section 24: Room Key Issuance and Collection Department 25: Reading unit 26: Communication interface 27: Camera 100: Facility Management System 111: Reservation processing unit 112: Management department 121: Reservation information 122: Room Information 211: Reception department 212: Display processing unit 213: Check-in processing unit 214: Checkout processing unit D1: Menu screen D2: Room key return screen D3: Passport scan screen D4: Refund screen D5: Additional Charge Payment Screen D6: Check-out completion screen D7:Same-nighter confirmation screen D8: Room key return screen for fellow guests D9: Front desk information screen K1: Operation button K2: Operation button K3: Operation button M1: Announcement Ticket

Claims

1. a reception processing unit that receives an operation to start a check-out procedure for the target of use from a first user who uses the target of use at an operation terminal; a check-out processing unit that, when the reception processing unit receives an operation to start a check-out procedure for the target of use from the first user, completes the check-out procedure for the first user and does not complete the check-out procedure for the target of use if a predetermined condition related to the target of use or a user using the target of use is met and the target of use is being used by a second user who is included in the same group as the first user; A facility management system equipped with:

2. A management processing unit for managing a usage status of the usage object is further provided, the management processing unit sets the usage status of the target to a check-out incomplete state when the check-out processing unit does not complete the check-out procedure of the target. The facility management system of claim 1 .

3. the reception processing unit, when receiving a return operation of the first usage key of the target to be used at the operation terminal from the first user, receives an operation to start a check-out procedure of the target to be used. The facility management system of claim 1 .

4. the check-out processing unit completes the check-out procedure of the first user when payment and refund of the fee for the use object is not required; The facility management system of claim 1 .

5. the checkout processing unit completes the checkout procedure of the first user when it is not necessary to acquire personal information indicating a user who will use the target of use. The facility management system of claim 1 .

6. the checkout processing unit does not complete the checkout procedure of the first user and presents predetermined guidance information when the predetermined condition is not satisfied. The facility management system of claim 1 .

7. the reception processing unit receives a start operation of a check-out procedure for the target to be used when the first usage key is returned to the operation terminal, the check-out processing unit performs a check-out procedure for the first user based on usage information associated with the first usage key. The facility management system of claim 3.

8. a display processing unit that displays an operation screen on the operation terminal, the display processing unit, when the check-out procedure of the first user for the use object is completed, displays a selection screen for selecting whether or not the use object is being used by another user; The facility management system of claim 1 .

9. the reception processing unit receives an operation to start a check-out procedure for the target to be used from the second user at the operation terminal, the check-out processing unit completes the check-out procedure for the target of use when the check-out procedure for the second user for the target of use is completed; The facility management system of claim 1 .

10. the check-out processing unit completes the check-out procedure for the use object when a preset end time for the use object has passed while the check-out procedure for the use object by the second user has not been completed. The facility management system of claim 1 .

11. the facility management system includes the operation terminal that receives operations related to a check-out procedure from a user, and a management device that manages a usage status of the object of use, when a check-out procedure for the first user and the second user for the use object is completed, the operation terminal transmits completion information indicating that the check-out procedure for the use object has been completed to the management device; when the management device acquires the completion information from the operation terminal, the management device sets the usage status of the usage target to a check-out completed state. The facility management system according to any one of claims 1 to 10.

12. The target of use is a guest room of an accommodation facility, the first usage key is a room key for the guest room; The facility management system of claim 3.

13. receiving an operation to start a check-out procedure for the target of use from a first user who uses the target of use at an operation terminal; When receiving an operation to start a check-out procedure for the target of use from the first user, if a predetermined condition related to the target of use or a user using the target of use is met and the target of use is being used by a second user who is in the same group as the first user, completing the check-out procedure for the first user and not completing the check-out procedure for the target of use; The facility management method is carried out by one or more processors.

14. receiving an operation to start a check-out procedure for the target of use from a first user who uses the target of use at an operation terminal; When receiving an operation to start a check-out procedure for the target of use from the first user, if a predetermined condition related to the target of use or a user using the target of use is met and the target of use is being used by a second user who is in the same group as the first user, completing the check-out procedure for the first user and not completing the check-out procedure for the target of use; A facility management program for causing one or more processors to execute the above.

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