Support system, method and program

Abstract

To provide a support system, method and program for calling staff, which can appropriately select available staff in response to calls from consumers, leading to quick and efficient consumer response and purchase of goods and services.SOLUTION: A support system 100 comprising receiving means 120, staff notification means 122, clearing means 123, and settlement means 124, can efficiently, quickly, and appropriately perform calling of staff, responding to customers, and facilitating sales, even in a large sales space, thereby helping to improve staff efficiency and consumer satisfaction.SELECTED DRAWING: Figure 2

Description

Technical Field

[0001] The present invention relates to a support system, method, and program for staff calling.

Background Art

[0002] In recent years, due to reasons such as cost cutting, there has been a reduction in the number of store staff. When a customer enters a store without a reservation, the store staff may not be able to respond immediately due to reasons such as dealing with other customers, and the customer may be forced to wait for a considerable amount of time.

[0003] In Patent Document 1, when a customer is waiting to enter a store, the customer reads the store code with a smartphone and exchanges reservation information, the waiting status of the store, orders, etc. on the smartphone, so that the waiting time of the customer can be effectively used at a location away from the store. A store management support system is disclosed.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, the invention of Patent Document 1 does not disclose that a customer can call a store staff or a cook to have them respond. In the case of a large store, a large sales space, or a sales floor with a large number of customers, if a customer is waiting for the response of a store staff or continuously looking for an employee, it may take too much time until the purchase of a product or service. As a result, there is a risk that the customer may cancel the purchase or leave the store without entering again. In such cases, it becomes necessary for the customer, who is a consumer, to call a store staff to have them respond.

[0006] The present invention is proposed in view of the above circumstances, and an object thereof is to provide a support system, method, and program for appropriately selecting a staff member who can respond to a call from a consumer, and for making a staff call that leads to a prompt and efficient consumer response and purchase of goods and services.

Means for Solving the Problems

[0007] In order to achieve the above object, a support system according to the present invention is a support system for staff calls, comprising: a receiving means for receiving consumer location information including location information acquired by a consumer terminal; a staff notification means for recognizing the staff area closest to the location of the called consumer, transmitting the consumer location information to a settlement terminal including a portable settlement terminal in the staff area, and notifying the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer; a cancellation means for canceling the consumer location information when the notification to the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer is included; and a settlement means for the portable settlement terminal to perform a settlement process and transmit settlement data.

Effects of the Invention

[0008] According to the present invention, even in the case of a large sales space or a sales floor with a large number of consumers, it becomes possible to efficiently, promptly, and appropriately make a staff call, respond to consumers, and complete a purchase, which is useful for improving the personnel efficiency of staff and the satisfaction of consumers.

Brief Description of the Drawings

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Embodiments for Carrying Out the Invention

[0010] Hereinafter, embodiments according to the present invention will be described with reference to the drawings.

[0011] With reference to FIG. 1, an example of the overall configuration of the support system 100 in the embodiment according to the present invention will be described. The support system 100 includes a card company server 101 in the credit card company 105, a consumer terminal 103, and a plurality of payment terminals 104a, 104b ··· (hereinafter, "payment terminal 104").

[0012] In FIG. 1, for the sake of convenience, only the consumer terminal 103 and the payment terminals 104a and 104b are shown respectively, but the numbers of the consumer terminal 103 and the payment terminals 104 are not limited. The card company server 101, the consumer terminal 103, and the payment terminal 104 are interconnected via the network 102. Here, the network 102 may be the Internet, a LAN (Local Area Network), a WAN (Wide Area Network), etc., and is not particularly limited.

[0013] The card company server 101 is a computer device that implements the processing according to the present embodiment. The card company server 101 is a server computer managed by the credit card company 105. Therefore, the card company server 101 may be implemented in an existing card company system. The card company server 101 may be implemented by a single computer device or by a plurality of computer devices. The components and functions of the card company server 101 will be described later.

[0014] The consumer terminal 103 represents a terminal used by the consumer 107 who uses the support system 100. As an example, the consumer terminal 103 includes, but is not limited to, a smartphone or a tablet terminal with a camera function for reading a two-dimensional code, etc. The components and functions of the consumer terminal 103 will be described later.

[0015] The payment terminal 104 is a card payment terminal installed at a franchise store. As an example, it may be a portable type that can be carried by a store staff, equipped with a credit card reader, reads the consumer 107's credit card, and transmits the usage data to the card company server 101. The payment terminal 104 can cooperate with the POS system via a communication line.

[0016] Consumer 107 is a person who purchases goods and services in a store or sales space, for example, and reads the two-dimensional code 106 using the consumer terminal 103 and transmits location information and the like to the card company server 101. This process will be described later.

[0017] Next, with reference to FIG. 2, examples of the detailed components of the card company server 101 and the consumer terminal 103 will be described.

[0018] The card company server 101 includes a control unit 110, an input unit 111, an output unit 112, a memory unit 113, a transmission / reception unit 114, and a storage unit 116, and each of these elements is coupled by a system bus 115. Each component of the storage unit 116 will be described later.

[0019] The control unit 110 is also referred to as a processor and refers to, for example, a CPU or the like. The control unit 110 controls the above-described components and executes data calculations. The control unit 110 reads a program from the memory unit 113 and executes it in order to execute each process according to the present embodiment. The program is a program for implementing the functions executed by the support system 100 and is stored in the storage unit 116.

[0020] The input unit 111 receives an operation instruction from the outside. Examples of the input unit 111 include a keyboard and a touch panel. The output unit 112 outputs the data stored in the storage unit 116 and the result of the arithmetic processing. Examples of the output unit 112 include a display and a printer.

[0021] The memory unit 113 is a volatile data storage device that stores data on the card company server 101, computer-executable instructions, and the like. The memory unit 113 is implemented by a RAM such as a DRAM (Dynamic Random Access Memory) or an SRAM (Static Random Access Memory).

[0022] The transmission / reception unit 114 communicates with the card company server 101, the consumer terminal 103, and the payment terminal 104 via the network 102. For example, the consumer terminal 103 transmits consumer location information data 300 to the transmission / reception unit 114. The consumer location information data 300 will be described later.

[0023] The storage unit 116 is implemented by an arbitrary storage device such as a ROM, HDD, or SSD. The storage unit 116 includes a reception means 120, a consumer notification means 121, a staff notification means 122, a write-off means 123, and a payment means 124 related to the processing executed by the support system 100. Further, the storage unit 116 includes a location information storage unit 130, a sales information storage unit 131, and a payment information storage unit 132 for storing the data handled by the support system 100.

[0024] Next, the consumer terminal 103 includes a control unit 140, a storage unit 141, a communication unit 142, an imaging unit 143, a display unit 144, and an operation unit 145.

[0025] The control unit 140 is a CPU that controls each component connected via the system bus 146. Further, the control unit 140 reads and executes the program stored in the storage unit 141 to perform information processing of each component. The storage unit 141 is composed of, for example, a ROM (Read Only Memory) and a RAM (Random Access Memory), and stores data for the control unit 140 to execute the processing according to the present embodiment. For example, in the present embodiment, the storage unit 141 stores the data of the two-dimensional code 106 in FIG. 1 that has been read.

[0026] The communication unit 142 serves as an interface for connecting to the network 102 when transmitting and receiving data between the consumer terminal 103 and the card company server 101, for example.

[0027] The imaging unit 143 provides the camera function of the consumer terminal 103. The imaging unit 143 includes a lens, a CCD (Charge Coupled Device) image sensor, or a CMOS (Complementary Metal Oxide Semiconductor) image sensor. As an example, the two-dimensional code 106 in FIG. 1 of the present embodiment is photographed by the consumer 107 using the imaging unit 143.

[0028] The display unit 144 is a display device composed of a liquid crystal display, an organic EL, or the like. As an example, the two-dimensional code 106 in FIG. 1 photographed by the imaging unit 143 is displayed on the display unit 144. Further, as an example, the consumer data input screen 1000 in FIG. 10 transmitted from the card company server 101 is displayed on the display unit 144. The consumer data input screen 1000 will be described later.

[0029] The operation unit 145 is composed of buttons, switches, touch panels, touch pads, etc. installed in the consumer terminal 103. The consumer 107 in FIG. 1 can operate the consumer terminal 103 via the operation unit 145.

[0030] Note that the hardware components described in the above embodiment are merely exemplary, and other configurations are also possible.

[0031] Among the system components shown in FIG. 2, the data stored in the location information storage unit 130, the sales information storage unit 131, and the settlement information storage unit 132 in the storage unit 116 of the card company server 101 will be described respectively.

[0032] The location information storage unit 130 is a database in which the consumer location information data 300 in FIG. 3, which is consumer location information, is stored. With reference to FIGS. 2, 3, 9, and 10, the consumer location information data 300 will be described.

[0033] The consumer location information data 300 is, for example, data indicating the location information of the consumer 107 in a store or a sales area and the response status of the staff.

[0034] For example, when consumer 107 is near shelf A900a in franchise store C which is the store shown in FIG. 9, when the consumer wants to call a staff member, the consumer terminal 103 captures two-dimensional code 903a described in area 902a of shelf A900a. Embedded in this two-dimensional code 903a are a franchise store ID which is an identifier for identifying the franchise store and a URL associated with the location of shelf A900a. After capturing the two-dimensional code 903a, a URL indicating the location information of franchise store C and shelf A900a is displayed on display screen 901.

[0035] When consumer 107 is near shelf B900b, when the consumer terminal 103 captures two-dimensional code 903b (hereinafter referred to as two-dimensional code 903) in area 902b (hereinafter referred to as area 902) of shelf B900b (hereinafter referred to as shelf 900), a URL indicating the location information of franchise store C and shelf B900b is displayed on display screen 901. The URL embedded in two-dimensional code 903 may be appended with different arguments according to the location.

[0036] Note that the location indicating the two-dimensional code 903 is arbitrary, and it may be, for example, a stadium where an event is being held.

[0037] When consumer 107 clicks on the URL of the location information of franchise store C and shelf A900a displayed on display screen 901, it is notified to card company server 101 in FIG. 2 that consumer 107 is near shelf A900a of franchise store C.

[0038] Upon receiving the notification, card company server 101 sends consumer data input screen 1000 in FIG. 10 to display screen 901.

[0039] On consumer data input screen 1000, "franchise store C" is displayed in franchise store information 1007, the "shelf A" area is displayed in call location 1001, and the location information of consumer 107 is shown.

[0040] When the consumer 107 wants to call a staff member, the consumer clicks the staff call button 1002. The consumer 107 enters their name in the name area 1003. As an example, the name area 1003 is for entering the kana of the name, but it may be entered in any form such as Chinese characters.

[0041] The consumer 107 enters a phone number such as a mobile phone number in the phone number area 1004. The consumer 107 can call a staff member not only inside the store but also from outside such as outdoors or outside the store, and the place where they want to call etc. may be described in the other area 1005. Note that the description items in the other area 1005 are arbitrary and are not limited to places etc. After the consumer 107 finishes entering, the consumer clicks the send button 1006.

[0042] The items entered in the franchise store information 1007, name area 1003, call location 1001, phone number area 1004, and other area 1005 respectively correspond to the franchise store ID 301, name data 304, location information data 305, phone number data 303, and other data 308 of the consumer location information data 300.

[0043] The consumer location information data 300 in Figure 3 refers to data in which data including name data 304, location information data 305, consumer status data 306 indicating the standby status of the consumer, response status data 307 indicating the response status of the staff, other data 308, and standby time data 309 indicating the waiting time since application is associated with the franchise store ID 301, date data 302 which is the entered date, and phone number data 303.

[0044] For example, the location of the franchise store by the franchise store ID 301 and the name of the location information data 305 may be registered in advance on the credit card company server 101 represented by a coordinate axis in order to calculate the distance between the consumer 107 and the staff area. Calculating the distance between the consumer 107 and the staff area will be described later.

[0045] In the consumer status data 306, as a default value, "waiting" indicating that the consumer 107 is waiting for staff is input. In the response status data 307, as a default value, "unresponded" indicating that the staff has not yet responded is input.

[0046] Without using the consumer data input screen 1000 in FIG. 10, by assigning a phone number to a website showing franchise information and location information and having the consumer 107 make a call, for example, using an automatic telephone answering system by AI, franchise information, name, location information, phone number, etc. can be notified to the credit card company server 101. Or, a common phone number can be assigned to a website showing franchise information and location information, and the consumer's name, phone number, etc. can be registered, for example, using voice recognition by AI, and further, the consumer's location can be input as a number by pushing a button or the like.

[0047] The sales information storage unit 131 is a database in which sales data of products and services sold in stores and the like are stored, and is used when using the cash register application described later. The sales data refers to data in which, for example, a settlement ID, a sales date and time, a sales product name, a unit price, a settlement amount, etc. are associated with a receipt number.

[0048] The settlement information storage unit 132 is a database in which settlement data of products and services are stored, and is used when using the cash register application described later. The settlement data refers to data in which, for example, a settlement date and time, a franchise ID, a settlement amount, a payment means, etc. are associated with a settlement ID.

[0049] Next, with reference to FIGS. 2 to 9, FIGS. 11 and 12, each process of the receiving means 120, the consumer notification means 121, the staff notification means 122, the write-off means 123, and the settlement means 124 in the storage unit 116 of the credit card company server 101 will be described.

[0050] The process of the receiving means 120 will be described with reference to FIG. 4.

[0051] The receiving means 120 receives the consumer location information data 300 in FIG. 3 from the consumer terminal 103 in FIG. 2 (step S401).

[0052] The receiving means 120 reads the location information storage unit 130 and determines whether there is the same data in the location information storage unit 130 for the franchise store ID 301, date data 302, telephone number data 303, location information data 305, etc. among the received consumer location information data 300 (step S402).

[0053] In step S402, if there is no same data in the location information storage unit 130 for the franchise store ID 301, date data 302, telephone number data 303, location information data 305, etc., the process proceeds to step S403. On the other hand, if there is already the same data in the location information storage unit 130 for the franchise store ID 301, date data 302, telephone number data 303, location information data 305, etc., it is considered that the same call already exists and the process returns to step S401.

[0054] When the process proceeds to step S403, the receiving means 120 stores the received consumer location information data 300 in the location information storage unit 130 (step S403).

[0055] The receiving means 120 sequentially displays the stored consumer location information data 300 on the settlement terminal 104 (step S404) so that the staff can know the waiting status of the consumer 107 from the settlement terminal 104.

[0056] The processing of the consumer notification means 121 will be described with reference to FIG. 5.

[0057] The consumer notification means 121 reads the location information storage unit 130 in FIG. 2 and acquires the consumer location information data 300 in FIG. 3 (step S501).

[0058] The consumer notification means 121 transmits the waiting status notification screen 1200 of FIG. 12 to the consumer terminal 103 corresponding to the telephone number data 303 (step S502). As an example, in FIG. 12, the waiting order 1201 for staff and the waiting time 1202 are displayed.

[0059] When the consumer 107 checks the waiting status notification screen 1200 and cancels the waiting for the staff for reasons such as a long waiting time 1202, the consumer clicks the cancel button 1203.

[0060] When the cancel button 1203 is clicked, a notice to that effect is sent from the consumer terminal 103 to the card company server 101, and the consumer status data 306 of the consumer location information data 300 is changed from "waiting" to "cancelled" by the consumer notification means 121. When the consumer status data 306 is changed to "cancelled", since there is no need for the staff to respond, the consumer notification means 121 changes the response status data 307 from "unresponded" to "response completed".

[0061] On the other hand, if the consumer 107 continues to wait for the staff afterwards, the consumer notification means 121 does not change the consumer status data 306 and the response status data 307 (step S503), so they remain "waiting" and "unresponded" respectively.

[0062] The processing of the staff notification means 122 will be described with reference to FIG. 6.

[0063] The staff notification means 122 reads the location information storage unit 130 of FIG. 2 and acquires the consumer location information data 300 of FIG. 3 (step S601).

[0064] The staff notification means 122 recognizes the staff area closest to the position of the location information data 305 of the consumer 107 (step S602). To recognize the closest staff area, the staff notification means 122 calculates, for example, the distance based on the location information data 305 of the consumer 107 represented by coordinate axes and the location information of each staff area represented by coordinate axes, and stores it in the storage device. The method of representing the location information of each staff area by coordinate axes will be described later.

[0065] As an example, areas near the shelves A1102a to D1102d (hereinafter referred to as shelves 1102) of the franchise store C in FIG. 11, areas where the staff 1103a to 1103e (hereinafter referred to as staff 1103) such as the cash register area 1100 and the back space 1101 are located are registered in advance in the credit card company server 101 as staff areas. At that time, the location information of the staff area may be registered using coordinate axes or the like. Information about the staff 1103a to 1103e belonging to each staff area can also be registered. When the location information data 305 of the consumer 107 is shelf B, since the staff area of shelf C1102c is the closest to the consumer 107, the staff notification means 122 determines shelf C1102c as the closest staff area. The location to be registered as a staff area is arbitrary, and for example, "the third base side of the baseball stadium" may be used.

[0066] The staff notification means 122 may use wireless such as Bluetooth (registered trademark) and the portable payment terminal 104 possessed by the staff 1103 to grasp the location information of the staff 1103 moving within the staff area by coordinate axes, and determine the staff area closest to the position of the consumer 107. Also, as staff information, location information such as "the first base side of the stadium" is provided, and when it matches the position of the location information data 305 of the consumer 107, the staff notification means 122 may determine the staff's location information as the staff area closest to the position of the consumer 107.

[0067] The staff notification means 122 transmits the consumer location information data 300 to the portable payment terminal 104 of the staff 1103 in the staff area closest to the consumer 107. A list of the transmitted consumer location information data 300 is displayed on the portable payment terminal 104 (step S603), and the staff 1103 can view the waiting status of the consumer 107 in their respective staff areas, such as the waiting time data 309. Note that the staff 1103 can also display the waiting status of the consumer 107 in other staff areas as needed. The staff notification means 122 may transmit the consumer location information data 300 to the payment terminal 104 installed in the franchise store in addition to the portable payment terminal 104. In addition, the list of the consumer location information data 300 can further display the distance between the consumer 107 and the staff area, and may be sorted by the distance between the consumer 107 and the staff area, the waiting time data 309, etc.

[0068] When the staff 1103 who has viewed the consumer location information data 300 on the portable payment terminal 104 or the payment terminal 104 of the franchise store determines that there is a consumer 107 who can be served, the staff 1103 designates the consumer location information data 300 of the consumer 107 to be served and transmits a notification indicating that the consumer can be served to the staff notification means 122 (step S604).

[0069] In step S604, when the staff notification means 122 receives a notification indicating that the consumer can be served, it proceeds to step S605. On the other hand, if all the staff 1103 in the staff area are engaged in other services and cannot serve the consumer 107, and the staff notification means 122 does not receive a notification indicating that the consumer can be served from any staff, it proceeds to step S606.

[0070] When proceeding to step S605, the staff notification means 122 notifies the available staff 1103 on the payment terminal 104 to go to the location of the location information data 305 of the consumer 107 to be served (step S605). The payment terminal 104 for notification may include the payment terminal 104 installed in the franchise store in addition to the portable payment terminal 104 owned by the staff.

[0071] When the staff notification means 122 notifies towards the position of the consumer 107 on the payment terminal 104, it can display on the payment terminal 104 the sense of distance between the position of the staff 1103 who can respond and the position of the consumer 107.

[0072] As an example, in FIG. 11, when the staff 1103d can respond to the consumer 107, the staff notification means 122 displays hatching indicating that it is close to the consumer 107. On the other hand, when the staff 1103e can respond, it displays hatching indicating that it is far from the consumer 107. The hatching is just an example, and any means such as color coding can be used. Also, the staff notification means 122 may measure the distance between the staff 1103 who can respond and the consumer 107 and display it on the payment terminal 104.

[0073] On the other hand, when shifting to step S606, the staff notification means 122 notifies the consumer terminal 103, for example, that it cannot respond immediately due to congestion (step S606). The notification to the consumer terminal 103 is performed, for example, by automatically sending an SMS from the card company server 101. Also, an SMS can be used from the card company server 101 to notify the consumer terminal 103 of a URL, and a website where the waiting status of the consumer 107 can be known can be provided.

[0074] The processing of the cancellation means 123 will be described with reference to FIG. 7.

[0075] The staff 1103 notified by the staff notification means 122 to face the position of the consumer 107 notifies the card company server 101 from the payment terminal 104 that it is to cancel the consumer position information data 300 in FIG. 3 so that other staff 1103 do not go to respond. The cancellation means 123 receives that (step S701), changes the response status data 307 of the consumer position information data 300 from "unresponded" to "response completed", and performs the cancellation process of waiting in the call (step S702).

[0076] Note that the card company server 101 may be notified that the staff 1103 has cleared the consumer location information data 300 when starting to handle the consumer 107.

[0077] The processing of the payment means 124 will be described with reference to FIG. 8.

[0078] The available staff 1103 goes to the location of the consumer 107 and takes an order. The portable payment terminal 104 of the staff 1103 is equipped with an existing cash register application, which reads the barcodes of the ordered products, etc., and performs payment processing such as cashless payment on the spot. The consumer 107 receives the product or service (step S801).

[0079] When the payment process is performed, the sales data such as the name of the sold product is stored in the sales information storage unit 131 after being transmitted, and the payment data such as the payment amount and the payment means is stored in the payment information storage unit 132 after being transmitted.

[0080] The order of the processes described in the above embodiment does not necessarily need to be executed in the described order, and may be executed in any order, or a plurality of processes may be executed simultaneously. Furthermore, additional processes may be newly added without departing from the basic concept of the present invention.

[0081] As described above, the support system 100 according to the present embodiment is configured. Next, the effects of the support system 100 will be described.

[0082] According to the present embodiment, the consumer's consumer location information is displayed as a list on a payment terminal including a portable payment terminal for each staff area, and the displayed content may include the distance between the consumer's location and the staff area. Therefore, the staff 1103 can immediately understand the time of keeping the consumer 107 waiting and the distance to the consumer 107, and can instantaneously determine the presence or absence of prompt response, etc.

[0083] According to this embodiment, since the consumer location information is stored in the server and integrated as the same consumer location information even if there is a re - transmission of the consumer location information from the same consumer in the same area, even if the same consumer makes multiple calls, it is managed as the same call, and duplicate responses from the staff to the same consumer can be avoided, which is efficient.

[0084] According to this embodiment, when the staff notification means 122 notifies the payment terminal including the portable payment terminal so that the staff can go to the location of the consumer, in order to display reflecting the sense of distance between the staff's location and the consumer's location, the staff can surely know that they are responsible for the response and can go to the consumer's place efficiently and quickly.

[0085] As described above, the embodiments according to the present invention have been explained. However, it goes without saying that the present invention is not limited to such embodiments and can be implemented in various forms without departing from the gist thereof. For example, the roles of the respective means 120 to 124 in the storage unit 116 of the support system 100 and the card company server 101 are not limited to the above - mentioned examples.

Explanation of Signs

[0086] 100 Support system 101 Card company server 102 Network 103 Consumer terminal 104a, 104b Payment terminal 105 Credit card company 106, 903a, 903b Two - dimensional code 107 Consumer 110 Control unit 111 Input unit 112 Output unit 113 Memory unit 114 Transceiver unit 115 System bus 116 Storage unit 120 Receiving means 121 Consumer notification means 122 Staff notification means 123 cancellation means 124 payment means 130 location information storage unit 131 sales information storage unit 132 payment information storage unit 1000 consumer data input screen 1200 waiting status notification screen

Claims

1. A support system for staff calling, comprising: Receiving means for receiving consumer location information including location information acquired by a consumer terminal; Staff notification means for recognizing the nearest staff area from the location of the called consumer, transmitting the consumer location information of the consumer to a settlement terminal including a portable settlement terminal in the staff area, and notifying the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer; Cancellation means for canceling the consumer location information when notifying the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer; Settlement means for the portable settlement terminal to perform a settlement process and transmit settlement data; A support system comprising the above.

2. The consumer location information of the consumer is displayed as a list on the settlement terminal including the portable settlement terminal for each staff area, and the displayed content may include the distance between the location of the consumer and the staff area. The support system according to Claim 1.

3. The consumer location information is stored in a server and integrated as the same consumer location information even if there is a re-transmission of the consumer location information from the same consumer in the same area. The support system according to Claim 1.

4. When the staff notification means notifies the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer, it is displayed so as to reflect the sense of distance between the location of the staff and the location of the consumer. The support system according to Claim 1.

5. A method executed by a support system for staff calling, comprising: Receiving consumer location information including location information acquired by a consumer terminal; Recognizing the nearest staff area from the location of the called consumer, transmitting the consumer location information of the consumer to a settlement terminal including a portable settlement terminal in the staff area, and notifying the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer; Canceling the consumer location information when notifying the settlement terminal including the portable settlement terminal so that the staff can go to the location of the consumer; Performing a settlement process by the portable settlement terminal and transmitting settlement data; A method comprising the above.

6. A program for causing a computer to execute the method according to Claim 5.

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