Information processing system, information processing method, and information processing program

Abstract

To provide an information processing system, an information processing method, an information processing program which can trace delivery status in a commercial facility.SOLUTION: An information processing system according to the present invention includes: a terminal device having a reception unit for receiving a delivery operator for a cargo, a reading unit for reading an identifier of the cargo, and an output unit for outputting the delivery operator and the identifier; and a server having a reception unit for receiving the delivery operator and the identifier both output from the terminal device, and a storage control unit for storing the received delivery operator and the received identifier in association with each other.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and an information processing program.

Background Art

[0002] Conventionally, when a delivery company delivers a package to a commercial facility (such as a shopping center or department store), even if the destination (address) is for each store, the person in charge of the collection point of the commercial facility receives the package on behalf of the store. And although the delivery is not actually completed until the package is delivered from the collection point to each store, each delivery company has considered the delivery to be completed when the package is delivered to the collection point within the large commercial facility.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] For this reason, "deliver from the collection point to each store" or "each store comes to pick up from the collection point", but even if there are delivery delays or losses of packages during this process, on the system of the delivery company, since the delivery is considered completed, there is a problem that it is impossible to track the packages later.

[0005] The present invention has been made in view of the above problems, and an object thereof is to provide an information processing system, an information processing method, and an information processing program capable of tracking the delivery status within a commercial facility.

Means for Solving the Problems

[0006] In order to solve the above problems, an information processing system according to the present invention includes a receiving unit that receives a parcel delivery company, a reading unit that reads an identifier of the parcel, and an output unit that outputs the delivery company and the identifier, a terminal device, a receiving unit that receives the delivery company and the identifier output from the terminal device, and a storage control unit that associates and stores the received delivery company and the identifier, and a server.

Effect of the Invention

[0007] According to the present invention, it is possible to provide an information processing system, an information processing method, and an information processing program capable of tracking the delivery status within a commercial facility.

Brief Description of the Drawings

[0008]

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Embodiments for Carrying Out the Invention

[0009] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0010] (Information Processing System) FIG. 1 is a schematic configuration diagram exemplifying the configuration of the information processing system 1 according to the present embodiment. The information processing system 1 according to the present embodiment is a system that manages the process from when a delivery company delivers a package to a commercial facility (for example, a shopping center or a department store, etc.) until the package is delivered from the collection point of the commercial facility to each store, and the process until the delivery is completed by the delivery company from the collection point that has received the package from the store.

[0011] As shown in FIG. 1, the information processing system 1 includes a terminal device 2 and a server 3. The terminal device 2 is communicably connected to the server 3 via a network 5. The network 5 only needs to be able to communicate with the terminal device 2 and the server 3, and may be composed of any communication network. As the terminal device 2, various forms of terminals such as a tablet-type terminal 2A, a mobile terminal 2B, and a personal computer 2C are applicable.

[0012] (Terminal device 2) FIG. 2 is a block diagram showing an example of the hardware configuration of the terminal device 2. As shown in FIG. 2, the terminal device 2 has a configuration in which a communication IF 200A, a storage device 200B, an imaging device 200C, an output device 200D, an input device 200E, a CPU 200F, etc. are connected via a bus (BUS) or the like.

[0013] The communication IF 200A is an interface for communicating with other devices (in the embodiment, the server 3).

[0014] The storage device 200B is a semiconductor storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive), for example. An information processing program and the like are stored in the storage device 200B.

[0015] The imaging device 200C is, for example, an individual imaging element such as a CCD (Charge Coupled Device) image sensor or a CMOS (Complementary Metal Oxide Semiconductor) image sensor, or a barcode scanner. The user reads a predetermined identifier (text, barcode, two-dimensional code, etc.) using the imaging device 200C.

[0016] The output device 200D is, for example, a liquid crystal monitor or an organic EL monitor.

[0017] The input device 200E is, for example, a touch panel, a keyboard, a mouse, a microphone, etc. The user can operate the input device 400E to input necessary information or image a predetermined identifier using the imaging device 200C.

[0018] The CPU 200F controls the terminal device 2 and is equipped with a ROM (Read Only Memory) and a RAM (Random Access Memory) not shown in the figure.

[0019] Figure 3 is a block diagram showing an example of the functional configuration of the terminal device 2. The terminal device 2 has functions such as a reception unit 201, a reading unit 202, an output unit 203, a storage device control unit 204, an output device control unit 205, an input device control unit 206, an imaging device control unit 207, a reception unit 208, and a transmission unit 209. The functions shown in Figure 3 are realized by the CPU 200F executing a program stored in a ROM (not shown) of the terminal device 2.

[0020] The reception unit 201 receives an input operation on the input device 200E. In this embodiment, the reception unit 201 executes a process of receiving a package delivery carrier. For example, the reception unit 201 receives the name of the package delivery carrier selected by the user and the identification information of the delivery carrier.

[0021] The reading unit 202 reads a predetermined identifier photographed by the imaging device 200C. Specifically, by photographing a predetermined identifier with the imaging device 200C, a process of reading it as an identifier from the obtained image is performed. In this embodiment, the reading unit 202 reads the identifier of the package. For example, the reading unit 202 reads numbers, barcodes, two-dimensional codes, etc. described on a slip attached to the package of the goods.

[0022] The output unit 203 performs a predetermined information output. In this embodiment, the output unit 203 outputs the delivery carrier and the identifier of the package. The output information is transmitted to the server 3 via the network 5. In this embodiment, the output unit 203 includes a display unit 203A. The display unit 203A refers to a storage unit (for example, the storage device 200B) in which information on the package delivery carrier is stored, and performs a process of displaying the name of the delivery carrier and the identification information of the delivery carrier stored in the storage unit. Note that the storage unit for storing information on the delivery carrier may be the storage device 300B (see Figure 4) of the server 3 described later.

[0023] The memory device control unit 204 controls the memory device 200B. Specifically, the memory device control unit 204 controls the memory device 200B to write and read information.

[0024] The output device control unit 205 controls the output device 200D. Specifically, the output device control unit 205 causes the output device 200D to display a screen or the like necessary for the use of the information processing system 1.

[0025] The input device control unit 206 controls the input by the input device 200E.

[0026] The imaging device control unit 207 controls the imaging of the imaging device 200C.

[0027] The receiving unit 208 receives information transmitted from the server 3.

[0028] The transmitting unit 209 transmits the information received by the reception unit 201 and the like to the server 3.

[0029] (Server 3) FIG. 4 is a block diagram showing an example of the hardware configuration of the server 3. As shown in FIG. 4, the server 3 has a configuration in which a communication IF 300A, a memory device 300B, and a CPU 300C are connected via a bus (BUS) or the like.

[0030] The communication IF 300A is an interface for communicating with other devices (in the embodiment, the terminal device 2).

[0031] The memory device 300B is a semiconductor memory device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive), for example. An information processing program and the like are stored in the memory device 300B.

[0032] The CPU 300C controls the server 3 and includes a ROM (Read Only Memory) and a RAM (Random Access Memory) (not shown).

[0033] FIG. 5 is a block diagram showing an example of the functional configuration of the server 3. The server 3 has functions such as a receiving unit 301, a transmitting unit 302, and a memory control unit 303. Note that the functions shown in FIG. 5 are realized by the CPU 300C executing a program stored in a ROM (not shown) of the server 3.

[0034] The receiving unit 301 receives information output from the terminal device 2. In the present embodiment, the receiving unit 301 performs a process of receiving the shipper and the identifier of the package transmitted from the transmitting unit 209 of the terminal device 2 via the network 5. In addition, the receiving unit 301 performs a process of receiving the delivery status of the package transmitted from the transmitting unit 209 of the terminal device 2.

[0035] The transmitting unit 302 transmits information to the terminal device 2. In the present embodiment, the transmitting unit 302 performs a process of transmitting the delivery status of the package to the terminal device 2 such as a shipper, a consolidation point, and a store.

[0036] The memory control unit 303 controls the storage device 300B. Specifically, the memory control unit 303 controls the storage device 300B to write and read information. In the present embodiment, the memory control unit 303 performs a process of associating the shipper and the identifier of the package received by the receiving unit 301 and storing them in the storage device 300B. In addition, the memory control unit 303 performs a process of associating the delivery status of the package transmitted from the transmitting unit 209 of the terminal device 2 via the network 5 and received by the receiving unit 301 with at least one of the shipper and the identifier of the package and storing them.

[0037] (Information Processing Method by the Information Processing System 1) FIG. 6 is a flowchart illustrating an information processing method by the information processing system 1 according to the present embodiment. Note that the information processing method by the information processing system 1 shown in FIG. 6 is a process performed by the terminal device 2 and the server 3 when a shipper delivers a package to a consolidation point of a commercial facility or when a package shipped from a store of a commercial facility is delivered to a consolidation point of a trademark facility.

[0038] (Step S101) First, when the package arrives at the collection point of the commercial facility, the receiving unit 201 of the terminal device 2 receives the information of the delivery carrier. At this time, the display unit 203A of the terminal device 2 may display the name of the delivery carrier and the identification information of the delivery carrier on the output device 200D of the terminal device 2 so that it can be selected by the user.

[0039] (Step S102) Next, the reading unit 202 of the terminal device 2 reads the identifier of the package. For example, the user captures the numbers, barcodes, two-dimensional codes, etc. on the slip attached to the package with the imaging device 200C, or the user inputs the numbers on the slip with the input device 200E, and then the reading unit 202 reads the identifier of the package.

[0040] (Step S103) Next, the output unit 203 of the terminal device 2 performs a process of outputting the delivery carrier information received in the previous step S101 and the identifier of the package read in step S102. The output unit 203 transmits the delivery carrier information and the identifier of the package to the server 3 via the network 5 by the process of the transmission unit 209.

[0041] (Step S104) Next, the receiving unit 301 of the server 3 receives the delivery carrier information and the identifier of the package sent from the terminal device 2.

[0042] (Step S105) Next, the storage control unit 303 of the server 3 performs a process of associating the delivery carrier information and the identifier of the package received by the receiving unit 301 and storing them in the storage device 300B.

[0043] In this way, by the information processing method of the information processing system 1 according to the present embodiment, the identifier of the package that has arrived at the collection point of the commercial facility and the delivery carrier information are associated and stored in the storage device 300B of the server 3. Therefore, the package management such as the delivery status of the package by the delivery carrier and the package management on the commercial facility side are unified. As a result, it becomes possible to track the delivery status of the package in the commercial facility by both the store of the commercial facility and the delivery carrier.

[0044] (Flow of In-facility Delivery of Goods) Next, the flow of delivery of goods within the commercial facility will be described. Fig. 7 is a flowchart exemplifying the flow of goods delivered to a commercial facility. Fig. 7 shows the flow from when goods are delivered from customer A to the collection point C of the commercial facility by delivery company B until they are delivered to store D within the commercial facility.

[0045] First, customer A, which is the sender of the goods, performs delivery registration using the terminal device 2 when sending the goods. That is, customer A logs in to the information processing system 1 using the terminal device 2 and registers information on the goods to be sent (delivery destination, delivery company, product information, etc.). The information registered for delivery is registered as a transport database DB in the storage device 300D of server 3. When performing delivery registration, a delivery label to be attached to the goods may be printed based on the information registered in the transport database DB. A slip number may be indicated on the transport label.

[0046] Next, when delivery company B receives the goods from customer A, it performs arrival registration. Delivery company B logs in to the information processing system 1 using the terminal device 2 and registers information (arrival) indicating that it has received the goods from customer A as the status information of the goods in the transport database DB of the storage device 300D of server 3.

[0047] Next, delivery company B registers a slip number for delivery management of the goods. Figs. 8(a) and (b) are diagrams showing example screen displays when performing arrival registration using the terminal device 2. Delivery company B may register a uniquely generated slip number of delivery company B, or may register the slip number indicated on the transport label attached to the goods. The slip number is registered as an identifier of the goods in the transport database DB of the storage device 300D of server 3. When delivery company B starts delivering the goods, information (departure) indicating the removal of the goods is registered as the status information of the goods in the transport database DB of the storage device 300D of server 3.

[0048] Next, the delivery carrier B transports the package and delivers it to the collection point C of the commercial facility where the destination store is located. The collection point C logs in to the information processing system 1 using the terminal device 2 and registers information (package receipt) indicating that it has received the package from the delivery carrier B as the status information of the package in the transport database DB of the storage device 300D of the server 3. When receiving the package, a package receipt may be printed based on the information registered in the transport database DB. When the package receipt is completed, the transport operation of the package by the delivery carrier B is completed.

[0049] The collection point C accepts the package received from the delivery carrier B using the terminal device 2. That is, at the collection point C, the terminal device 2 is used to accept the name of the delivery carrier B of the package and the identification information of the delivery carrier B. FIGS. 9(a) and (b) are diagrams showing examples of screen displays for accepting the delivery carrier B on the terminal device 2. For example, when the text box shown in FIG. 9(a) is selected, a list of delivery carriers that can be selected in advance may be displayed as shown in FIG. 9(b), or the name of the delivery carrier may be directly entered into the text box.

[0050] Next, the collection point C registers the waybill number of the package. The registration of the waybill number is performed, for example, by photographing the waybill number indicated on the transport label attached to the package with the imaging device 200C of the terminal device 2 and reading the waybill number with the reading unit 202. When the waybill number is associated with a barcode or a two-dimensional code, the barcode or the two-dimensional code is photographed with the imaging device 200C, and the process of reading the waybill number from the code is performed with the reading unit 202. Also, based on the information of the delivery carrier B received in the previous process, it may be possible to select from the waybill numbers of the packages for which the delivery by the delivery carrier B is not completed.

[0051] Figs. 10(a) and (b) are diagrams showing examples of screen displays when registering a waybill number in the terminal device 2. Fig. 10(a) shows an example where a list of waybill numbers of undelivered parcels by the received delivery carrier B is displayed. By registering the waybill number of the parcel in the transport database DB in association with the delivery carrier, a list of waybill numbers of parcels corresponding to the delivery carrier B as shown in Fig. 10(a) is displayed when the delivery carrier B is selected. The delivery status of the parcels associated with the delivery carrier B may be displayed in the list. Registration is performed by selecting a match from the list with the waybill number attached to the parcel.

[0052] Also, Fig. 10(b) shows an example of the display when the waybill number of the transport label attached to the parcel is read. The read waybill number is displayed on the screen and is registered by selecting "Yes". The information of the delivery carrier B and the read waybill number of the parcel are transmitted from the terminal device at the consolidation point C to the server 3.

[0053] Figs. 11(a) and (b) are diagrams showing examples of screen displays when the information corresponding to the waybill number is not registered in the transport database DB. When the waybill number of the parcel is read and transmitted to the server 3, the server 3 reads the information of the parcel corresponding to the waybill number from the transport database DB stored in the storage device 300D and transmits it to the terminal device 2. When the information of the parcel corresponding to the waybill number is registered in the transport database DB, that information is displayed on the terminal device 2. On the other hand, when it is not registered, as shown in Fig. 11(a), a screen for inquiring whether to register is displayed. When registering, as shown in Fig. 11(b), a screen for inputting registration information, for example, by voice, is displayed.

[0054] The storage control unit 303 of the server 3 receives the information of the delivery carrier B and the waybill number of the parcel transmitted from the terminal device 2 at the consolidation point C by the receiving unit 301, and associates the received information of the delivery carrier B with the waybill number (identifier) of the parcel and registers it in the transport database DB of the storage device 300B.

[0055] Next, the goods are delivered from the collection point C to the destination store D within the commercial facility. This delivery is carried out by the staff at the collection point C or the specialized staff for in-house delivery. In some cases, the store staff may come to the collection point C to pick up the goods, but the process is the same in any case.

[0056] When the goods are delivered from the collection point C to the destination store D and handed over to the staff of the store D, information indicating the completion of delivery (delivery completion) is registered in the transport database DB of the storage device 300D of the server 3 as the status information of the goods using the terminal device 2. For example, the invoice number (including barcodes and two-dimensional codes) attached to the delivered goods is photographed by the imaging device 200C of the terminal device 2, and the invoice number is read by the reading unit 202. At this time, information indicating the staff of the store D to whom the goods were handed over (information such as the staff's affiliation and name) may be registered. If the staff's information is shown as a two-dimensional code on a name tag, for example, the two-dimensional code on the name tag may be photographed by the imaging device 200C of the terminal device 2, and the staff's information may be read by the reading unit 202.

[0057] Figs. 12(a) to (d) are diagrams showing examples of screen displays when registering the completion of delivery. Fig. 12(a) shows an example of the initial screen when registering the completion of delivery. By selecting a button such as "Scan" from this screen, the reading of the invoice number attached to the goods is started.

[0058] Fig. 12(b) shows an example of the screen display after reading the invoice number. When the invoice number is read, in addition to the read invoice number, the invoice numbers related to the goods of the same destination store may also be displayed. Then, select the invoice number of the goods to be delivered.

[0059] Fig. 12(c) shows an example of the screen display when reading the two-dimensional code attached to the name tag of the store staff. By reading the two-dimensional code, as shown in Fig. 12(d), the staff's information is displayed, and by selecting "Yes", the information of the staff who handed over the goods is registered in the transport database DB. Thereby, the in-house delivery of the goods from the collection point C to the store D is completed.

[0060] When delivering a package from the collection point C to the destination store D, if a delivery method of leaving the package at a predetermined location in store D without face-to-face handover (hereinafter referred to as "leave-and-deliver") is specified, at the time when the leave-and-deliver is completed, information indicating the completion of delivery (leave-and-deliver completion) is registered as the status information of the package in the transport database DB of the storage device 300D of the server 3 using the terminal device 2. Thereby, the in-store delivery of the package from the collection point C to the store D is completed.

[0061] FIGS. 13(a) and (b) are diagrams showing examples of screen displays when registering the completion of delivery by leave-and-deliver. FIG. 13(a) shows the initial screen for leave-and-deliver. By performing leave-and-deliver and reading the invoice number attached to the package, information on the package corresponding to the read invoice number is displayed as shown in FIG. 13(b). Thereby, the in-store delivery of the package to the store D by leave-and-deliver is completed.

[0062] In the flow of the package as described above, the current state (status information) of the package is registered in the storage device 300D of the server 3. The delivery management of the package is registered in the transport database DB together with the status information by information in which the information of the delivery carrier B is associated with the invoice number of the package. Therefore, by logging in from the terminal device 2 to the information processing system 1 and accessing the transport database DB of the server 3, it becomes possible to refer to the status information of the package in any of the trading partner A, the delivery carrier B, the collection point C, and the store D.

[0063] For example, even after the delivery carrier B has delivered the package to the collection point C, by accessing the transport database DB of the server 3, it is possible to grasp whether the package has reached from the collection point C to the store D. At the store D, even if the delivery carrier B has delivered the package to the collection point C and the delivery is completed, it is also possible to grasp the status of the package after the delivery carrier B's delivery completion, such as whether the package is at the collection point C, or has reached the store D or the leave-and-deliver location.

[0064] In addition, when the goods are delivered from the delivery company B to the consolidation point C and the waybill number of the goods is registered at the consolidation point C, by misusing the waybill number used by the delivery company B and associating and managing the information of the delivery company with this waybill number, it is not necessary to newly assign a waybill number to the goods or to reattach them to a label with a newly assigned waybill number, and efficient delivery management can be carried out.

[0065] In the above-mentioned flow of goods, when delivering the goods from the consolidation point C to the store D, a checkpoint may be provided between the consolidation point C and the store D, and the information on the passage of the checkpoint of the goods may be registered in the transport database DB by reading the waybill number attached to the goods here. For example, in a large commercial facility, relay points may be provided for each floor or facility area from one consolidation point C, and the goods may be delivered to each store D via this relay point. By using the relay point as a checkpoint, the passage of the goods through the relay point can be managed in the transport database DB.

[0066] (Flow of returned goods) Next, the flow of returned goods will be described. FIG. 14 is a flowchart illustrating the flow when returning goods from the store D of the commercial facility to the trading partner A. FIG. 14 shows the flow from the store D of the commercial facility sending the goods to be returned to the consolidation point C until the goods are returned from the consolidation point C to the trading partner A by the delivery company B.

[0067] First, the store D, which is the return source of the goods, logs in to the information processing system 1 using the terminal device 2 and registers the information of the goods to be returned (delivery destination, delivery company, product information, etc.). The information registered for return is registered as a transport database DB in the storage device 300D of the server 3. When performing return registration, a delivery label to be attached to the goods may be printed based on the information registered in the transport database DB. The transport label may show the waybill number.

[0068] Next, when the goods to be returned from store D arrive at consolidation point C, consolidation point C logs in to information processing system 1 using terminal device 2 and registers information (goods receipt) indicating that it has received the goods from store D in the transport database DB of storage device 300D of server 3 as the status information of the goods. In this registration, consolidation point C uses terminal device 2 to receive information on delivery carrier B of the goods.

[0069] FIGS. 15(a) and (b) are diagrams showing example screen displays for receiving delivery carrier B on terminal device 2. For example, when the text box shown in FIG. 15(a) is selected, a list of delivery carriers that can be selected in advance may be displayed as shown in FIG. 15(b), or the name of the delivery carrier may be directly input into the text box.

[0070] Next, consolidation point C reads the waybill number of the goods. For example, it is performed by photographing the waybill number shown on the transport label attached to the goods with imaging device 200C of terminal device 2 and reading the waybill number with reading unit 202. When the waybill number is associated with a barcode or a two-dimensional code, the barcode or two-dimensional code is photographed with imaging device 200C, and the process of reading the waybill number from the code is performed with reading unit 202.

[0071] FIGS. 16(a) to (d) are diagrams showing example screen displays when reading the waybill number on terminal device 2. FIG. 16(a) shows an example of the initial screen for reading the waybill number, and FIG. 16(b) shows an example of the display when the waybill number on the transport label attached to the goods is read. FIG. 16(c) shows an example of the display when the information of the goods corresponding to the read waybill number is registered in transport database DB. When it is registered in transport database DB, the registered goods information is displayed. On the other hand, when it is not registered in transport database DB, a message indicating that it is not registered is displayed as shown in FIG. 16(d). The information on delivery carrier B and the read waybill number of the goods are transmitted from the terminal device of consolidation point C to server 3.

[0072] The storage control unit 303 of server 3 receives the information of carrier B and the waybill number of the package sent from the terminal device 2 of consolidation point C by the receiving unit 301, associates the received information of carrier B with the waybill number (identifier) of the package, and registers them in the transport database DB of the storage device 300B.

[0073] Next, when the package is transferred from consolidation point C to carrier B, carrier B logs in to the information processing system 1 using the terminal device 2, and registers information (outbound) indicating that the package has been received from consolidation point C as the status information of the package in the transport database DB of the storage device 300D of server 3. For example, the waybill number (including barcodes and two-dimensional codes) attached to the received package is photographed by the imaging device 200C of the terminal device 2, and the waybill number is read by the reading unit 202.

[0074] When carrier B transports the package and delivers it to the return destination customer A, information indicating delivery completion (delivery completed) is registered as the status information of the package in the transport database DB of the storage device 300D of server 3 using the terminal device 2. For example, the waybill number (including barcodes and two-dimensional codes) attached to the delivered package is photographed by the imaging device 200C of the terminal device 2, and the waybill number is read by the reading unit 202. As a result, the return of the package from store D to customer A is completed.

[0075] In the flow of package returns as described above, the current state (status information) of the package is registered in the storage device 300D of server 3. The return management of the package is registered in the transport database DB together with the status information by the information in which the information of carrier B is associated with the waybill number of the package. Therefore, by logging in to the information processing system 1 from the terminal device 2 and accessing the transport database DB of server 3, the status information of the package can be referred to at any of the return source store D, consolidation point C, carrier B, and customer A.

[0076] Also, when registering the waybill number of the goods at the consolidation point C, by diverting the waybill number used by the delivery company B and associating the information of the delivery company with this waybill number for management, there is no need to newly assign a waybill number to the goods or reattach it to a label with a newly assigned waybill number, and efficient return management can be carried out.

[0077] (Flow of transfer of goods between stores) Next, the flow of goods between stores will be described. FIG. 17 is a flowchart illustrating the flow when transferring goods from the sending store E to the store D. FIG. 17 shows the flow from when the goods are sent from the sending store E to the receiving point F of the sending store, the delivery company B transports the goods from the receiving point F of the sending store to the receiving point G of the receiving store, and the goods are transferred from the receiving point G of the receiving store to the store D.

[0078] First, the sending store E of the goods performs transfer registration by the terminal device 2 when transferring the goods. That is, the sending store E logs in to the information processing system 1 using the terminal device 2 and registers the information of the goods to be transferred (delivery destination, delivery company, product information, etc.). The information registered for transfer is registered as a transport database DB in the storage device 300D of the server 3. When performing transfer registration, a delivery label to be attached to the goods may be printed based on the information registered in the transport database DB. The transport label may show the waybill number.

[0079] Next, when the receiving point F of the sending store receives the goods from the sending store E, it performs shipping registration. The receiving point F of the sending store logs in to the information processing system 1 using the terminal device 2 and registers the information (shipping) indicating that it has received the goods from the sending store E as the status information of the goods in the transport database DB of the storage device 300D of the server 3. Next, the receiving point F of the sending store registers a waybill number for shipping management of the goods.

[0080] Figs. 18(a) to (d) are diagrams showing examples of screen displays when the terminal device 2 reads the invoice number. Fig. 18(a) shows an example of the initial screen for reading the invoice number, and Fig. 18(b) shows an example of the display when the invoice number on the transport label attached to the package is read. Fig. 18(c) shows an example of the display when the information of the package corresponding to the read invoice number is registered in the transport database DB of the storage device 300D of the server 3. When it is registered in the transport database DB, the registered package information is displayed. On the other hand, when it is not registered in the transport database DB, as shown in Fig. 18(d), a message indicating that it is not registered is displayed.

[0081] Next, when the delivery company B receives the package from the receiving office F of the sending store, it performs receipt registration. The delivery company B logs in to the information processing system 1 using the terminal device 2, and registers information (receipt) indicating that it has received the package from the receiving office F of the sending store in the transport database DB of the storage device 300D of the server 3 as the status information of the package. That is, the delivery company B reads the invoice number for delivery management of the package, and updates the status information of the package in the transport database DB based on this invoice number.

[0082] Figs. 19(a) and (b) are diagrams showing examples of screen displays when arrival registration is performed with the terminal device 2. The delivery company B, for example, reads the invoice number shown on the transport label attached to the package, and updates the transport database DB of the storage device 300D of the server 3 based on the read invoice number. When the delivery company B starts delivering the package, it registers information (outgoing) indicating the outgoing of the package in the transport database DB of the storage device 300D of the server 3 as the status information of the package.

[0083] Next, the delivery company B transports the package and delivers it to the receiving office G of the transfer destination store D. The receiving office G of the transfer destination store D logs in to the information processing system 1 using the terminal device 2, and registers information (receiving) indicating that it has received the package from the delivery company B in the transport database DB of the storage device 300D of the server 3 as the status information of the package. When the receiving is completed, the transport operation of the package by the delivery company B is completed.

[0084] Receiving store receiving point G receives the goods received from the delivery company B using the terminal device 2, that is, the receiving store receiving point G uses the terminal device 2 to receive the name of the delivery company B of the goods and the identification information of the delivery company B. The screen example in receiving the information of the delivery company B is the same as the screen examples shown in FIGS. 9(a) and (b).

[0085] Next, the receiving store receiving point G registers the waybill number of the goods. The registration of the waybill number is performed, for example, by photographing the waybill number shown on the transport label attached to the goods with the imaging device 200C of the terminal device 2 and reading the waybill number with the reading unit 202. When the waybill number is associated with a barcode or a two-dimensional code, the barcode or the two-dimensional code is photographed with the imaging device 200C, and the process of reading the waybill number from the code is performed with the reading unit 202. The screen example in registering the waybill number is the same as the screen examples shown in FIGS. 10(a) and (b).

[0086] The storage control unit 303 of the server 3 receives the information of the delivery company B and the waybill number of the goods transmitted from the terminal device 2 of the receiving store receiving point G by the receiving unit 301, and associates the received information of the delivery company B with the waybill number (identifier) of the goods and registers it in the transport database DB of the storage device 300B.

[0087] Next, the goods are delivered from the receiving store receiving point G to the destination store D. This delivery is performed by the staff at the receiving store receiving point G or the specialized staff for in-store delivery. Also, in some cases, the staff at the store may come to the receiving store receiving point G to pick up the goods, but the process is the same in any case.

[0088] When delivering a package from the receiving point G of the receiving store to the destination store D and handing it over to the staff of store D, information indicating the completion of delivery (delivery completion) is registered in the transport database DB of the storage device 300D of server 3 as the status information of the package using the terminal device 2. For example, the invoice number (including barcodes and two-dimensional codes) attached to the delivered package is photographed by the imaging device 200C of the terminal device 2, and the invoice number is read by the reading unit 202. At this time, information indicating the staff of store D where the package was handed over (information such as the staff's affiliation and name) may be registered. If the staff information is shown as a two-dimensional code on a name tag, for example, the two-dimensional code on the name tag may be photographed by the imaging device 200C of the terminal device 2, and the staff information may be read by the reading unit 202. The screen examples for registering delivery completion are the same as the screen examples shown in FIGS. 12(a) to (d).

[0089] When delivering a package from the receiving point G of the receiving store to the destination store D, if it is specified to place and distribute the package at a predetermined location in store D, information indicating the completion of delivery (placement and distribution completion) is registered in the transport database DB of the storage device 300D of server 3 as the status information of the package using the terminal device 2 when the placement and distribution is completed. Thereby, the in-store delivery of the package from the collection point C to store D is completed. The screen examples for registering placement and distribution are the same as the screen examples shown in FIGS. 13(a) and (b).

[0090] In the flow of package transfer between stores as described above, the current state (status information) of the package is registered in the storage device 300D of server 3. The transfer management of the package is registered in the transport database DB together with the status information based on the information in which the information of the delivery company B is associated with the invoice number of the package. Therefore, by logging in to the information processing system 1 from the terminal device 2 and accessing the transport database DB of server 3, it becomes possible to refer to the status information of the package at any of the sending store E, the receiving point F of the sending store, the delivery company B, the receiving point G of the receiving store, and store D of the transfer source.

[0091] Also, when registering the waybill number of the package, by diverting the waybill number used by carrier B and associating the information of the carrier with this waybill number for management, there is no need to newly assign a waybill number to the package or reattach it to a label with a newly assigned waybill number, and efficient transfer management can be performed.

[0092] (Information processing program) The information processing method according to this embodiment may be executed by a computer as an information processing program. That is, the information processing program causes the computer to (1) A reception unit 201 that receives the carrier of the package, (2) A reading unit 202 that reads the identifier of the package, (3) An output unit 203 that outputs the carrier and the identifier, function as.

[0093] Also, the information processing program causes the computer to (1) A reception unit 301 that receives the carrier and the identifier output from the terminal device 2, (2) A storage control unit 303 that associates and stores the received carrier and identifier, function as.

[0094] (Effect) This embodiment includes a terminal device 2 including a reception unit 201 that receives the carrier of the package, a reading unit 202 that reads the identifier of the package, and an output unit 203 that outputs the carrier and the identifier, and a reception unit 301 that receives the carrier and the identifier output from the terminal device 2, and a server 3 including a storage control unit 303 that associates and stores the received carrier and identifier, and is an information processing system 1.

[0095] According to such a configuration, in the flow of parcel delivery, return, and transfer, the current state (status information) of the parcel is registered in the storage device 300D of the server 3. The management of the parcel is registered in the transport database DB together with the status information by the information in which the information of the delivery carrier B is associated with the parcel number. Therefore, by logging in to the information processing system 1 from the terminal device 2 and accessing the transport database DB of the server 3, different organizations such as the store D and the delivery carrier B can refer to the status information of the parcel.

[0096] Also, when registering the parcel number, by diverting the parcel number used by the delivery carrier B and associating the information of the delivery carrier with this parcel number for management, it is not necessary to newly issue an identifier for the parcel. For this reason, it is not necessary to print a label with a new identifier (parcel number) and attach it to the parcel, which is highly convenient.

[0097] In the above information processing system 1, the terminal device 2 may include a display unit 203A that refers to a storage unit (storage device 200B or storage device 300B) in which the information of the parcel delivery carrier is stored and displays the delivery carrier stored in the storage unit, and a reception unit 201 of the terminal device 2 is configured to receive the selection of the delivery carrier displayed on the display unit 203A.

[0098] According to such a configuration, when the terminal device 2 receives the selection of the delivery carrier, the delivery carrier stored in the storage unit is displayed on the display unit 203A, so that the delivery carrier can be selected by referring to the display.

[0099] In the above information processing system 1, the reception unit 301 of the server 3 may receive the delivery status of the parcel, and the storage control unit 303 of the server 3 may be configured to store the delivery status of the parcel in association with at least one of the delivery carrier and the identifier.

[0100] According to such a configuration, since the storage control unit 303 of the server 3 stores the delivery status of the parcel in association with at least one of the delivery carrier and the identifier, unified management of the delivery status of the parcel becomes possible.

[0101] In the above information processing system 1, the server 3 may be configured to include a transmission unit 302 that transmits the delivery status of the package to the delivery company. For example, when the delivery status of the package is updated, the delivery status of the package may be automatically transmitted to a pre-registered email address or mobile phone number (in this case, SMS is used) of the delivery company.

[0102] According to this configuration, the delivery status of the package is transmitted to the delivery company, so that the delivery company can grasp the delivery status of the package (e.g., the status of in-house delivery within a commercial facility) even after the delivery company has completed the delivery of the package.

[0103] In the above embodiment, a unique identifier is generated by combining the delivery company's ID and the package identifier (e.g., a slip number, etc.). However, it is also possible to issue a unique identifier and manage the package by linking it to the identifier that combines the delivery company's ID and the package identifier (e.g., a slip number, etc.).

[0104] In addition, the above embodiment is merely one example of the embodiment of the present invention, and the technical scope of the present invention should not be interpreted as being limited by this. In other words, the present invention can be implemented in various forms without departing from the gist or main features of the present invention. For example, the embodiment may be variously added, variously omitted, variously replaced, or variously modified without departing from the gist of the invention. [Explanation of symbols]

[0105] 1. Information Processing Systems 2 Terminal Equipment 2A Tablet type device 2B Mobile terminal 2C Personal Computer 3 Server 5. Network 200B storage device 200C Imaging device 200D Output Device 200E Input device 200F CPU 201 Reception section 202 Reading section 203 Output section 203A Display section 204 Memory device control section 205 Output device control section 206 Input device control section 207 Imaging device control section 208 Receiving section 209 Transmitting section 300B Memory device 300C CPU 300D Memory device 301 Receiving section 302 Transmitting section 303 Memory control section 400E Input device A Business partner B Delivery company C Loading station D Store E Delivery store F Delivery store receiving location G Receiving store receiving location 200A Communication IF (Interface) 300A Communication IF (Interface)

Claims

1. A receiving unit that receives a freight forwarder; A reading unit that reads the identifier of the freight; An output unit that outputs the freight forwarder and the identifier; A terminal device comprising the above; A receiving unit that receives the freight forwarder and the identifier output from the terminal device; A storage control unit that associates and stores the received freight forwarder and the identifier; A server comprising the above; An information processing system characterized by comprising the above.

2. The terminal device: Refers to a storage unit in which information on freight forwarders is stored, and comprises a display unit that displays the freight forwarders stored in the storage unit; The receiving unit of the terminal device: Receives a selection of a freight forwarder displayed on the display unit. The information processing system according to Claim 1, characterized by the above.

3. The receiving unit of the server: Receives the delivery status of the freight; The storage control unit of the server: Stores the delivery status of the freight in association with at least one of the freight forwarder and the identifier. The information processing system according to Claim 1, characterized by the above.

4. The server: Comprises a transmission unit that transmits the delivery status of the freight to the delivery agent. The information processing system according to Claim 1, characterized by the above.

5. A step in which the receiving unit of the terminal device receives a freight forwarder; A step in which the reading unit of the terminal device reads the identifier of the freight; A step in which the output unit of the terminal device outputs the freight forwarder and the identifier; A step in which the receiving unit of the server receives the freight forwarder and the identifier output from the terminal device; A step in which the storage control unit of the server associates and stores the received freight forwarder and the identifier. An information processing method characterized by comprising the above.

6. A computer: Functioning as a receiving unit that receives a freight forwarder; Functioning as a reading unit that reads the identifier of the freight; Functioning as an output unit that outputs the freight forwarder and the identifier. An information processing program characterized by the above.

7. A computer: Functioning as a receiving unit that receives the freight forwarder and the identifier output from the terminal device; Functioning as a storage control unit that associates and stores the received freight forwarder and the identifier. An information processing program characterized by the above.

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