Ai character cooperative taxi delivery application system

Abstract

To solve the problems that functions of notification and vehicle re-allocation, etc. are distributed in a conventional vehicle allocation application, and it is hard for an elderly person and a handicapped person to use the application, and a disaster response is also difficult.SOLUTION: The present invention provides a universal vehicle allocation application which can be intuitively used at ease by integrating functions of state notification, guidance, emotional expressions, and re-allocation suggestions, etc. by an interactive AI character, and allowing UX control by attributes, price display adjustment, and evacuation guidance in the case of a disaster in a mobile application for performing vehicle allocation and delivery support.SELECTED DRAWING: None

Description

[Technical Field]

[0001] The present invention relates to technology related to transportation and delivery support using taxis and delivery vehicles, and in particular to an integrated taxi delivery application configuration that smoothly performs vehicle dispatch requests, arrival notifications, redispatch, and fare notifications through dialogue with AI characters. [Background technology]

[0002] Traditionally, taxi dispatch apps have been known to be systems that obtain the user's location information via smartphone and dispatch a taxi. While they have functions such as contacting the driver, displaying fares in advance, and predicting arrival times, voice dialogue functions and control of the user experience according to user attributes have been limited. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 6550162 (paragraphs 0020 to 0023, Figure 2) discloses a taxi dispatch system that includes a customer terminal, a driver terminal, and a management server connected to a network. The driver sends a request for a taxi to the management server, and the server determines whether or not to dispatch a taxi based on the driver's location information. However, it does not disclose features such as a dialogue function with an AI character or support for re-dispatch in disaster situations. Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention relates to a taxi and delivery service app that uses an interactive user interface with AI characters, and aims to provide a new application system that integrates guidance based on user attributes, notification control based on vehicle dispatch status, clarification of the fee structure, vehicle redispatch function, disaster response, etc.

[0005] Conventional taxi dispatch apps have scattered functions, and functions such as notifications, dialogue, dispatch, fare confirmation, and redispatch are not integrated, making them unsuitable for use by the elderly, children, people with disabilities, etc. Another problem is that they cannot handle simultaneous redispatch or contactless guidance in the event of a disaster. [Means for solving the problem]

[0006] The integrated taxi dispatch application according to the present invention has the following configuration. It is equipped with a dialogue guidance function using an AI character, a function to control vehicle selection based on location information and time of day, a function to clearly notify the driver of the fare structure and whether or not the vehicle is available for boarding, a function to provide different user interfaces based on attributes (for example, a voice-specific interface for the visually impaired), a function to redistribute vehicles and assist with evacuation in the event of a disaster, and a status display function linked to both the driver and the user. [Effects of the Invention]

[0007] This invention enables taxi delivery support that is intuitive and easy to use for users according to their attributes, and is expected to expand its use among the elderly, disabled, children, and others. Furthermore, guidance by AI characters reduces language barriers and operational burden. Furthermore, in the event of a disaster, it can realize regional evacuation guidance by simultaneous vehicle redistribution and prevention of confusion by notifying people of fares. DETAILED DESCRIPTION OF THE INVENTION

[0008] In an embodiment of the present invention, an interactive AI character function is incorporated into a smartphone application, and when the user utters something like "I want to call a taxi" or "I want to go to X at X time," the character recognizes it and arranges the optimal vehicle, displays the fare, and provides information on the required travel time. The AI ​​character changes its facial expression, voice, and personality according to the user's registered information, making it possible to provide guidance that is also suitable for people with dementia or the visually impaired.

[0009] In addition, the server keeps track of the taxi operating status in each region in real time, and the AI ​​decides to dispatch a taxi based on whether the taxis are overcrowded or available, and provides the driver with the shortest route and passenger information. In the event of a disaster, evacuation shelter information and available taxi dispatch areas will be sent via push notification via the app, and an AI character will guide the driver to the evacuation.

[0010] In addition, an AI character will explain the differences in pricing structures, such as "discounts for people with disabilities," "flat rate," and "distance rate," in advance within the app, allowing users to make a safe decision before getting in. In the case of re-dispatching a vehicle, the AI ​​will automatically suggest an alternative vehicle or switch the dispatcher depending on the situation, such as when an arriving vehicle cannot be found or when a reservation is canceled.

[0011] As a result, it is possible to simultaneously achieve dialogue-guided universal vehicle dispatch support, immediate evacuation vehicle dispatch in the event of a disaster, advance elimination of fare concerns, and integrated design of user experiences based on attributes, which were difficult to achieve with conventional apps, and it is possible to provide an application configuration that is suitable for implementation in local governments, tourist destinations, elderly care facilities, etc.

Claims

1. This is an AI character-linked vehicle dispatch and delivery support application system that operates on a mobile terminal and includes a user interface that enables vehicle dispatch request operations and confirmation of vehicle dispatch status based on destination information or delivery destination information input by the user, and an interactive AI character display unit that presents information on vehicle dispatch status, arrival predictions, and fare information in at least one of text and audio in natural language, where the AI ​​character display unit functions as an interactive interface with the user by combining visual display and audio output.

2. The AI ​​character-integrated vehicle dispatch / delivery support app system described in claim 1 is characterized in that the application is equipped with a selection assistance module that automatically determines whether the service is a transportation service or a delivery service based on the user's input information, current location information, past usage history, and purpose, and presents appropriate options from among an autonomous taxi, a manned taxi, an autonomous delivery vehicle, or a manned delivery vehicle depending on the determination result.

3. The application is an AI character-integrated vehicle dispatch / delivery support app system as described in claim 1 or 2, characterized in that it includes a character interactive UX module in which the AI ​​character gradually presents the user with status reports, warnings, confirmation responses, or psychological reassurance guidance through at least one of audio and visual animations according to each stage of the vehicle dispatch or delivery process.

4. The AI ​​character-linked vehicle dispatch and delivery support app system described in any one of claims 1 to 3 is characterized in that the application is equipped with a price consistency module that adjusts the price displayed on the user's screen so that the price is the same regardless of which option is selected when there are at least two options: a service operated by a human driver or a service operated by an autonomous vehicle, thereby suppressing users' tendency to make choices due to price differences.

5. The application is an AI character-integrated vehicle dispatch and delivery support app system described in any one of claims 1 to 4, characterized in that, in the event of a delay, emergency, service switch, route change, or other abnormal event, the AI ​​character notifies the user of the situation by voice or visual display including emotional expressions, thereby reducing the user's anxiety, confusion, or misunderstanding.