Information processing system, method for information processing, and program

Abstract

To provide an information processing system capable of managing an additional payment by a purchaser after a commercial transaction is made.SOLUTION: The information processing system includes: an acquisition unit for acquiring transaction information relating to a commercial transaction; a reception unit for receiving additional payment information relating to an additional payment made by a purchaser after the commercial transaction based on the intention of the purchaser is made; a first storage unit for storing the transaction information acquired by the acquisition unit and the additional payment information received by the reception unit in association with each other; and a publication unit for creating publication information on the basis of the transaction information and the additional payment information stored in the first storage unit, and publishing the publication information.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] Patent Document 1 discloses an information processing device that can manage information related to user payments. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2024-021140 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the device disclosed in Patent Document 1 cannot manage the payment of additional amounts by the purchaser after the commercial transaction.

[0005] Therefore, in one aspect, the present invention aims to provide an information processing system etc. that can manage the payment of an additional amount by a purchaser after a commercial transaction. [Means for solving the problem]

[0006] (1) In one embodiment, an acquisition unit that acquires transaction information related to commercial transactions; a receiving unit that receives additional payment information regarding payment of an additional amount by the purchaser after the transaction based on the purchaser's intention; a first storage unit that stores the transaction information acquired by the acquisition unit and the additional payment information accepted by the acceptance unit in association with each other; An information processing system is provided.

[0007] (2) In the above aspect (1), preferably, a publishing unit that creates public information based on the transaction information and the additional payment information stored in the first storage unit and publishes the public information; The public information is characterized in that it is information included in the transaction information that associates parties other than the purchaser involved in the commercial transaction with the additional payment information related to the parties involved in the transaction.

[0008] (3) In the above aspect (2), preferably, The parties in the transaction are suppliers involved in the commercial transaction.

[0009] (4) In the above aspect (1), preferably, The system further comprises a second storage unit that stores, based on the additional payment information, the purchaser and a history of the purchaser's payment of the additional amount in association with each other as history information.

[0010] (5) In the above aspect (4), preferably, The electronic device further comprises a processing execution unit that executes a predetermined process for the purchaser based on the history information stored in the second storage unit.

[0011] (6) In the above aspect (1), preferably, The acquisition unit acquires the transaction information as information related to payment by credit card of the purchaser.

[0012] (7) In another aspect, an acquisition step of acquiring transaction information relating to a commercial transaction; a receiving step of receiving additional payment information regarding payment of an additional amount by the purchaser after the transaction based on the purchaser's intention; a first storage step of storing the transaction information acquired in the acquisition step and the additional payment information accepted in the acceptance step in association with each other; An information processing method is provided, comprising:

[0013] (8) In another embodiment, an acquisition step of acquiring transaction information relating to a commercial transaction; a receiving step of receiving additional payment information regarding payment of an additional amount by the purchaser after the transaction based on the purchaser's intention; a first storage step of storing the transaction information acquired in the acquisition step and the additional payment information accepted in the acceptance step in association with each other; A program is provided that causes a computer to execute the above. [Effects of the Invention]

[0014] In one aspect, the present invention allows for the management of additional payments by the purchaser after a transaction has been completed. [Brief explanation of the drawings]

[0015] [Figure 1] FIG. 1 illustrates a configuration of an information processing system according to a first embodiment. [Figure 1A] FIG. 1 is a diagram illustrating an example of a commercial transaction format. [Figure 2] FIG. 2 is a diagram illustrating an example of a portion of the data configuration of transaction information stored in a first storage unit. [Figure 3] FIG. 10 is a diagram illustrating an example of a user interface screen for accepting additional payment information, etc. [Figure 3A] FIG. 10 is a diagram illustrating an example of a user interface screen for accepting additional payment information, etc. [Figure 3B] FIG. 10 is a diagram illustrating an example of a user interface screen for accepting additional payment information, etc. [Figure 3C] FIG. 10 is a diagram illustrating an example of a user interface screen for accepting additional payment information, etc. [Figure 4] 10 is a diagram illustrating an example of a portion of the data configuration of additional payment information stored in a first storage unit. FIG. [Figure 5] FIG. 10 is a diagram illustrating an example of a part of the data configuration of public information. [Figure 5A] FIG. 10 is a diagram illustrating an example of a part of the data configuration of public information. [Figure 6] FIG. 10 is a diagram illustrating an example of a part of the data configuration of history information. DETAILED DESCRIPTION OF THE INVENTION

[0016] Hereinafter, the embodiments will be described in detail with reference to the accompanying drawings.

[0017] (First Example) The information processing system of the first embodiment allows the purchaser 21 to pay an additional amount after the transaction. The additional amount corresponds to, for example, the amount of a so-called tip, and is paid to the payee at the time of purchase.

[0018] FIG. 1 is a diagram illustrating a configuration of an information processing system according to a first embodiment.

[0019] The information processing system of this embodiment is configured with a server 10 as a computer to which a terminal device 20 of a purchaser 21 can be connected. A predetermined program for executing the processing described below is installed in the server 10 and the terminal device 20. The information processing system of the present invention can be configured using a single computer or multiple computers. For example, some of the components of the server 10 may be provided in one computer (e.g., one server), and other components of the server 10 may be provided in another computer (e.g., another server).

[0020] The server 10 includes an acquisition unit 11 that acquires transaction information related to a commercial transaction, and an acceptance unit 12 that accepts additional payment information related to an additional payment amount made by the purchaser 21 after the commercial transaction based on the purchaser's intention. The server 10 also includes a first storage unit 13 that stores the transaction information acquired by the acquisition unit 11 and the additional payment information accepted by the acceptance unit 12 in association with each other.

[0021] The server 10 also includes a publishing unit 14 that creates public information based on the transaction information and additional payment information stored in the first storage unit 13 and publishes the public information. The public information is information that associates parties involved in the transaction other than the purchaser 21 with additional payment information related to the parties involved in the transaction.

[0022] Furthermore, the server 10 includes a second storage unit 15 that stores the purchaser 21 and the history of the payment of the additional amount by the purchaser 21 in association with each other as history information based on the additional payment information, and a processing execution unit 16 that executes a predetermined process for the purchaser 21. The processing execution unit 16 executes the above-mentioned predetermined process based on the history information stored in the second storage unit 15.

[0023] The server 10 may be under the control of any party, for example, a credit card company. In this case, information related to commercial transactions via credit cards, including information related to credit card payments, can be used on the server 10. If the parties involved in the commercial transaction, including the purchaser 21, are linked to the credit card, it becomes possible to improve the reliability of the public information, which will be described later.

[0024] FIG. 1A is a diagram illustrating a form of commercial transaction.

[0025] In the commercial transaction shown in Figure 1A, a purchaser 21, who is a user of a terminal device 20, uses the terminal device 20 to purchase goods and services provided by a supplier as a party to the transaction via an online shop (online shop) or a flea market site (a site that provides services that enable online buying and selling between individuals, such as a flea market).

[0026] Transaction information relating to such commercial transactions is acquired by the acquisition unit 11. The transaction information includes information identifying the commercial transaction, information identifying the purchaser 21, the purchase date, information identifying the product or service, the purchase amount, information identifying the online shop or flea market site, information identifying the supplier, and the like.

[0027] The transaction information can be obtained, for example, as information related to payment. The payment information can also be obtained as transaction information at the time of payment or after payment. The payment method is arbitrary, but includes, for example, various electronic money payments, credit card payments, bank debit cards, and payments using two-dimensional barcodes. The payment information can be obtained, for example, from a payment server (not shown) provided according to the payment method.

[0028] The acquisition unit 11 can also acquire, as transaction information, information used in the purchasing process for goods or services and stored in the terminal device 20, or information sent from the terminal device 20 during the purchasing process (see FIG. 1).

[0029] The transaction information acquired by the acquisition unit 11 is stored in the first storage unit 13.

[0030] FIG. 2 is a diagram illustrating a part of the data configuration of the transaction information stored in the first storage unit.

[0031] In the example of Figure 2, the transaction information includes a transaction ID that identifies the commercial transaction, a purchaser ID that identifies the purchaser 21, the purchase date, a product ID that identifies the product or service, the purchase amount, an intermediary ID that identifies the online shop or flea market site, and a supplier ID that identifies the supplier.

[0032] Next, the processing by the reception unit 12 will be described.

[0033] 3 to 3C are diagrams illustrating user interface screens for accepting additional payment information, etc. The user interface screens are displayed, for example, on the display screen of the terminal device 20 based on processing by the reception unit 12. The additional payment information, etc. is input by the purchaser 21 via the user interface screen and acquired by the reception unit 12.

[0034] After purchasing a product, etc., the purchaser 21 can input additional payment information, etc. via a user interface screen at the point when the purchaser 21 is able to rate the purchase. For example, when the purchaser 21 purchases a product from an online shop or flea market site, the purchaser 21 can rate the purchase after receiving the product and using it.

[0035] 3 shows an example of a screen showing a purchase history. The purchase history is displayed based on the transaction information (FIG. 2) relating to commercial transactions acquired by the acquisition unit 11 and stored in the first storage unit 13.

[0036] The screen shown in Fig. 3 has an area 51 corresponding to one commercial transaction, which displays a supplier name 51a, which is the name of the supplier (provider) of the product, etc., and a purchase date 51b (order date). Furthermore, area 51 displays a review button 51c for displaying the screen, and a repurchase button 51d, which is operated when purchasing the same product, etc., again. Similarly, the screen of Fig. 3 has an area 52 corresponding to another commercial transaction, which displays a supplier name 52a, a purchase date 52b, a review button 52c for displaying the screen, and a repurchase button 52d.

[0037] Fig. 3A shows an example of a screen for accepting an evaluation from purchaser 21. When purchaser 21 operates (clicks) button 51c shown in Fig. 3, the screen shown in Fig. 3A is displayed.

[0038] The screen shown in FIG. 3A displays a supplier name 53a (corresponding to supplier name 51a) which is the name of the supplier involved in the transaction, a purchase date 53b (corresponding to purchase date 51b), a rating area 53c, and a rating comment field 53d. In the rating area 53c, the purchaser 21 can select a rating (number of stars) for the supplier involved in the transaction. In addition, the purchaser 21 can write a comment related to the rating in the rating comment field 53d.

[0039] 3A also includes an area 53e where the purchaser 21 can specify the additional payment amount, an area 53f where the purchaser 21 can specify the payment method for the additional amount, and a send button 53g. As will be described later, the additional payment amount is included in the additional payment information.

[0040] The purchaser 21 can specify the additional payment amount in area 53e, but the payment amount may be predetermined. In this case, for example, the payment amount may be specified as a certain percentage of the purchase price of the product, etc., and the purchaser 21 may be able to specify only whether or not to pay the additional amount. Alternatively, the purchaser 21 may be able to select the payment amount from among multiple specified payment amounts. The payment amount may also be freely determined by the purchaser 21. In this case, the purchaser 21 may be able to write any additional amount in area 53e. However, it is also possible to set a limit on the additional amount, for example, a fixed amount corresponding to the purchase price.

[0041] The purchaser 21 can also specify the payment method for the additional amount in the area 53f. Payment by credit card, etc., can be selected as the payment method.

[0042] FIG. 3B illustrates an example of a screen for confirming the input contents on the screen shown in FIG. 3A.

[0043] When the purchaser 21 operates (clicks) the evaluation send button 53g shown in Fig. 3A, a window 55 shown in Fig. 3B is displayed. The contents entered on the screen shown in Fig. 3A are displayed in the window 55, and the purchaser 21 can confirm the entered contents. Furthermore, when the purchaser 21 operates (clicks) the confirmation button 55a displayed in the window 55, the contents entered on the screen shown in Fig. 3A are transmitted to the reception unit 12 and stored in the first storage unit 13.

[0044] If the purchaser 21 operates (clicks) the cancel button 55b displayed in the window 55, the display screen returns to the screen shown in FIG. 3A, and the purchaser 21 can correct the input contents.

[0045] 3C shows an example of a statement inquiry screen for credit card payment. The statement is displayed based on the transaction information relating to the commercial transaction acquired by the acquisition unit 11 and stored in the first storage unit 13.

[0046] The screen shown in Figure 3C displays an area 56 corresponding to one transaction and an area 57 corresponding to another transaction. Area 56 displays a supplier name 56a, which is the name of the provider of the product, etc., and a purchase date 56b. Area 57 displays a supplier name 57a, which is the name of the provider of the product, etc., and a purchase date 57b.

[0047] Additionally, area 56 displays a review button 56c for displaying a new screen, and area 57 displays a review button 57c for displaying a new screen. When purchaser 21 operates (clicks) button 56c or 57c, a screen (a screen corresponding to FIG. 3A) for accepting purchaser 21's evaluation of the corresponding transaction is displayed. Therefore, as described above, purchaser 21 can input an evaluation of the supplier for the transaction, and can also specify the amount and method of payment of the additional amount for the transaction. As described above, the input content by purchaser 21 is ultimately transmitted to reception unit 12 and stored in first storage unit 13.

[0048] FIG. 4 is a diagram illustrating a part of the data configuration of the additional payment information stored in the first storage unit.

[0049] In the example of Fig. 4, the additional payment information includes a transaction ID that identifies the transaction and an additional amount paid in response to the transaction. The transaction ID is information included in the transaction information (Fig. 2), and the additional amount is information entered by the purchaser 21 via the screen shown in Fig. 3A. The additional payment information is associated with the transaction information via the transaction ID and stored in the first storage unit 13.

[0050] Next, the processing by the publishing unit 14 will be described.

[0051] The publication unit 14 creates and publishes public information based on the additional payment information stored in the first storage unit 13. The public information is information that associates suppliers involved in a commercial transaction with the additional payment information related to the supplier. The public information is, for example, published on the Internet, or provided to the purchaser 21 to the extent necessary in response to a request from the purchaser 21. For example, the public information may be published on a website such as an online shop or flea market site. Furthermore, public information related to additional payment information via credit card may be published under the management of a credit card company. Furthermore, instead of publishing the public information in the form of a display such as a numerical value or ranking, the public information may be reflected in the priority order of suppliers displayed on the online shop or flea market site.

[0052] 5 and 5A are diagrams illustrating examples of part of the data structure of public information.

[0053] In the example of Fig. 5, the public information includes a supplier ID that identifies the supplier and an average amount that is the average value of the additional amounts paid (Fig. 4). In this case, the average amount corresponds to the average value of the additional amounts, including the case where no additional amount was paid, i.e., the additional amount is zero.

[0054] In the example of Figure 5A, the public information includes a supplier ID that identifies the supplier and a payment rate that indicates the percentage of the additional amount (Figure 4) paid (the percentage of the additional amount that was not zero). In this case, for example, if 7% of the purchasers 21 who purchased goods, etc. from the supplier paid the additional amount, the payment rate will be 7%.

[0055] Next, the processing by the second storage unit 15 and the processing execution unit 16 will be described.

[0056] The second storage unit 15 stores history information that associates the purchaser 21 with the history of the payment of the additional amount by the purchaser 21 based on the additional payment information stored in the first storage unit 13.

[0057] FIG. 6 is a diagram illustrating a part of the data configuration of the history information.

[0058] 6, the history information stores, for each purchaser ID, a purchaser ID and a history of the payment of the additional amount in association with each other. The history of the payment of the additional amount stores a record in which the transaction ID and the additional amount are associated with each other.

[0059] The processing execution unit 16 executes a predetermined process based on the history information (FIG. 6) stored in the second storage unit 15. For example, the processing execution unit 16 executes a process according to the accumulated value of the additional amount for a specific purchaser 21.

[0060] For example, the processing execution unit 16 may give a special treatment to the purchaser 21 based on the payment history of the additional amount. Also, for example, the credit card of the purchaser 21 who is a card user may be upgraded in rank depending on the payment history of the additional amount using a credit card. By giving such a special treatment to the purchaser 21 who has paid the additional amount, an incentive for paying the additional amount can be given to the purchaser 21.

[0061] Furthermore, for example, when purchaser 21 becomes a paid member of a credit card, he or she may be granted a certain amount of tip points (amount that can only be used to pay additional amounts). In this case, for example, a discount on the annual membership fee can be offered depending on the amount of tips used. This reduces the burden on purchaser 21 regarding tip payments and promotes the use of tip points.

[0062] As described above, according to this embodiment, the additional payment information is input by the purchaser 21 via the user interface screen and acquired by the reception unit 12. This allows the purchaser 21 to pay the additional amount (tip) at any time after purchasing a product, etc. For example, when purchasing a product, etc. from an online shop or flea market site, there is a time lag between the purchase and the actual use or utilization of the product. This makes it difficult to return a positive evaluation to the supplier even if the product or the service related to the transaction is good. According to this embodiment, the purchaser 21 can pay the additional amount at any time after purchase.

[0063] Furthermore, according to this embodiment, if the buyer 21's evaluation is high, the buyer 21 will be required to pay an additional amount. Furthermore, public information associating the suppliers involved in the transaction with the additional payment information for the suppliers is made public. This provides an incentive for suppliers to provide good service, and allows the buyer 21 to evaluate and select suppliers based on the public information. This allows malicious suppliers to be excluded from the market, creating a healthy market. This makes it possible to avoid, for example, a situation in which the presence of malicious suppliers unfairly reduces the credibility of quality suppliers, online shops, flea market sites, etc.

[0064] A portion of the additional amount paid, for example, a certain percentage, may be returned to the online shop or flea market site. This provides an incentive for the online shop or flea market site to adopt the system described in this embodiment. The published information may also be expanded to include information about online shops and flea market sites. For example, online shops and flea market sites with a high rate of additional payment may be recognized as excellent sites in the published information.

[0065] In this embodiment, a supplier is used as an example of a transaction party, but the transaction parties are not limited to this and may include online shops, flea market sites, product delivery companies, manufacturing companies, and other parties. Additional amounts may be paid to these transaction parties.

[0066] Furthermore, additional payments may be made to commercial transactions on the metaverse, and the status of the additional payment may be used as credit information on the metaverse, allowing evaluation of individuals on the metaverse linked to individuals in the real world.

[0067] Furthermore, by providing the system shown in this embodiment jointly among a plurality of credit card companies, it is possible to improve the accuracy of the evaluation indicated by the performance of additional payment.

[0068] (Second Example) The functions of the server 10 (FIG. 1) as the information processing system of the second embodiment can also be applied when a commercial transaction is conducted through a physical store. In this case, the additional amount is paid to the store. The acquisition unit 11 can also acquire payment information as transaction information at the time of payment or after payment via a payment terminal 30 (FIG. 1) installed in the physical store. The payment method is arbitrary, and includes, for example, various electronic money payments, credit card payments, bank debit cards, and payments using two-dimensional barcodes.

[0069] In this case, by setting the evaluation of the purchaser 21 to be on a store-by-store basis and associating the evaluation with the payment of an additional amount, the status of the payment of the additional amount for each store can be utilized for, for example, evaluating and supporting the affiliated store. Also, by setting the evaluation of the purchaser 21 to be on an individual store clerk and associating the evaluation with the payment of an additional amount, the clerk can be evaluated.

[0070] Although each embodiment has been described in detail above, it is not limited to the specific embodiment, and various modifications and changes are possible within the scope of the claims. It is also possible to combine all or a plurality of components of the above-described embodiments. [Explanation of symbols]

[0071] 10 Servers 11 Acquisition Department 12 Reception 13 1st memory section 14 Publications Department 15 2nd memory section 16 Processing execution unit

Claims

1. an acquisition unit that acquires transaction information related to commercial transactions; a receiving unit that receives additional payment information regarding payment of an additional amount by the purchaser after the transaction based on the purchaser's intention; a first storage unit that stores the transaction information acquired by the acquisition unit and the additional payment information accepted by the acceptance unit in association with each other; An information processing system comprising:

2. a publishing unit that creates public information based on the transaction information and the additional payment information stored in the first storage unit and publishes the public information; The information processing system according to claim 1 , wherein the public information is information included in the transaction information that associates parties other than the purchaser involved in the commercial transaction with the additional payment information relating to the parties involved in the transaction.

3. The information processing system according to claim 2 , wherein the trading party is a supplier involved in the commercial transaction.

4. 2. The information processing system according to claim 1, further comprising a second storage unit that stores, as history information, the purchaser and a history of the purchaser's payment of the additional amount, in association with each other based on the additional payment information.

5. 5. The information processing system according to claim 4, further comprising a process execution unit that executes a predetermined process for the purchaser based on the history information stored in the second storage unit.

6. The information processing system according to claim 1 , wherein the acquisition unit acquires the transaction information as information relating to a credit card payment by the purchaser.

7. an acquisition step of acquiring transaction information relating to a commercial transaction; a receiving step of receiving additional payment information regarding payment of an additional amount by the purchaser after the transaction based on the purchaser's intention; a first storage step of storing the transaction information acquired in the acquisition step and the additional payment information accepted in the acceptance step in association with each other; An information processing method comprising:

8. an acquisition step of acquiring transaction information relating to a commercial transaction; a receiving step of receiving additional payment information regarding payment of an additional amount by the purchaser after the transaction based on the purchaser's intention; a first storage step of storing the transaction information acquired in the acquisition step and the additional payment information accepted in the acceptance step in association with each other; A program that causes a computer to execute the following.

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