Information processing system, recovery device, information processing method, and information processing program

Abstract

To provide an information processing system, a recovery device, an information processing method, and an information processing program which can reduce the workload on staff in a facility.SOLUTION: In a facility management system 10, a management device 1 comprises: an acquisition processing unit 112 which acquires identification information allowing for identifying a user of an accommodation who stored a recovery object into a recovery device 3 disposed in the accommodation or a guest room to be used by the user in the accommodation; and a privilege processing unit 113 which gives privilege information to the user corresponding to the identification information acquired by the acquisition processing unit 112.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to a technique for reducing the workload of staff at a facility. [Background technology]

[0002] In recent years, staff shortages have become an issue in hotels, inns, and other facilities, and efforts are being made to reduce manpower and improve efficiency in each department. For example, in the front desk department, in order to improve the efficiency of check-in / check-out procedures, a system has been introduced in which users (guests) themselves operate an operation terminal located near the front desk to perform check-in / check-out procedures (see, for example, Patent Document 1). In addition, in the cleaning department, in order to reduce the workload of cleaning staff, operations are being implemented in which users are asked to take on some of the cleaning work or are only requested to do cleaning work when necessary. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2019-32749 Summary of the Invention [Problem to be solved by the invention]

[0004] The facility is facing a significant shortage of cleaning staff, which is increasing the workload of the entire facility. Considering the future staff shortage due to the declining population, there is a need for operations that further reduce the workload within the facility.

[0005] An object of the present invention is to provide an information processing system, a collection device, an information processing method, and an information processing program that can reduce the workload of staff at a facility. [Means for solving the problem]

[0006] An information processing system according to one aspect of the present invention includes an acquisition processing unit that acquires identification information that can identify a user of a facility who has stored an item to be collected in a collection device installed at the facility or an object of use used by the user at the facility, and a bonus processing unit that grants bonus information to the user corresponding to the identification information acquired by the acquisition processing unit.

[0007] A collection device according to another aspect of the present invention is a collection device that is placed in a facility and is capable of collecting collection items, and includes an input section into which the collection items are deposited by users of the facility, a reception section that receives input operations for identification information that can identify the user or an object of use used by the user at the facility, and an issuance section that issues a reading medium that includes information indicating that the collection item has been deposited into the input section and the identification information, and is used when granting bonus information to the user.

[0008] Another aspect of the present invention is an information processing method in which one or more processors execute the following steps: obtaining identification information that can identify a user of a facility that stores items to be collected in a collection device located at the facility, or an object of use used by the user at the facility; and granting bonus information to the user corresponding to the identification information.

[0009] An information processing program relating to another aspect of the present invention is an information processing program for causing one or more processors to execute the following steps: obtaining identification information that can identify a user of a facility that stores items to be collected in a collection device installed at the facility, or an object of use used by the user at the facility; and granting bonus information to the user corresponding to the identification information. [Effects of the Invention]

[0010] According to the present invention, it is possible to provide an information processing system, a collection device, an information processing method, and an information processing program that can reduce the workload of staff at a facility. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram showing a schematic configuration of a facility management system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing the configuration of a facility management system according to an embodiment of the present invention. [Figure 3] FIG. 3 is an external view showing an example of a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 4] FIG. 4 is a diagram showing an example of a menu screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 5] FIG. 5 is a diagram showing an example of a room key return screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 6] FIG. 6 is a diagram showing an example of a check-out completion screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 7] FIG. 7 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. [Figure 8] FIG. 8 is a diagram showing an example of guest room information used in the facility management system according to the embodiment of the present invention. [Figure 9] FIG. 9 is a diagram showing an example of collection information used in the facility management system according to the embodiment of the present invention. [Figure 10] FIG. 10 is an external view showing an example of a collection device of a facility management system according to an embodiment of the present invention. [Figure 11] FIG. 11 is a diagram showing an example of the arrangement of recovery devices arranged in an accommodation facility according to an embodiment of the present invention. [Figure 12] FIG. 12 is a diagram showing an example of a points giving screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 13] FIG. 13 is a flowchart showing an example of a procedure for a collection process in the facility management system according to the embodiment of the present invention. [Figure 14]FIG. 14 is a flowchart showing an example of a procedure for a reward granting process in the facility management system according to the embodiment of the present invention. [Figure 15] FIG. 15 is an external view showing another example of a collection device of a facilities management system according to an embodiment of the present invention. [Figure 16] FIG. 16 is a diagram showing an example of a reading screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 17] FIG. 17 is a diagram showing another example of collection information used in the facility management system according to the embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to help understand the present invention. Note that the following embodiments are examples that embody the present invention and do not limit the technical scope of the present invention.

[0013] [Embodiment 1] [Facility Management System 10] As shown in FIG. 1, a facility management system 10 according to an embodiment of the present invention is an example of an information processing system of the present invention and includes a management device 1, multiple check-in terminals 2, and multiple collection devices 3. The facility management system 10 is installed in, for example, a hotel, inn, or other accommodation facility. The management device 1 is placed, for example, at the front desk or in an office of the accommodation facility and manages reservations. Staff members of the accommodation facility, such as managers and employees, can operate the management device 1. The check-in terminal 2 is placed, for example, near the front desk of the accommodation facility and accepts operations such as check-in and check-out procedures by guests. The collection device 3 is placed, for example, on each floor of the accommodation facility (see FIG. 11) and accepts operations such as collection and return of items to be collected (linens such as sheets and towels, indoor wear, etc.) by guests. The collection device 3 may also be placed in each guest room.

[0014] The management device 1, the multiple check-in terminals 2, and the multiple collection devices 3 can communicate with each other via a communication network N1, such as a wired LAN or wireless LAN, that is installed in the accommodation facility. There may be one check-in terminal 2 and one collection device 3 installed in the accommodation facility, or multiple check-in terminals 2 and one collection device 3 installed in the accommodation facility. Users can use the check-in terminal 2 and collection device 3 that they desire. The management device 1 may also be installed outside the accommodation facility and be able to communicate with the multiple check-in terminals 2 and collection devices 3 via the communication network N1.

[0015] Here, a guest of an accommodation facility uses his / her user terminal (PC, smartphone, etc.) to access, for example, an accommodation reservation page on a website operated by the accommodation facility to make a reservation. The management device 1 acquires reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 1 or by a reservation server (not shown) connected to the management device 1 via a communication network N1. For example, the reservation server accepts a reservation request from a user, executes the reservation process, and notifies the management device 1 of the reservation information when the reservation is completed. The user terminal and the management device 1 can communicate via a communication network such as the Internet, a LAN, a WAN, or a public telephone line. A user who has made a reservation visits the accommodation facility on the day of their stay and checks in by operating the check-in terminal 2. When checking out of the accommodation facility, the user also operates the check-in terminal 2 to check out. The user also performs payment procedures for the accommodation fee during the check-in or check-out procedures. Furthermore, when a user uses the items to be collected, such as sheets, towels and other linens, and in-house clothing (nightwear, etc.) provided in the guest room, the user can put (return) the used items to be collected into the collection device 3. Furthermore, by the user returning the items to be collected, the workload of the cleaning staff is reduced, and the user is given a special reward as a reward for the work.

[0016] [Check-in terminal 2] 2, the check-in terminal 2 includes a control unit 21, a memory unit 22, an operation display unit 23, a room key issuing / collecting unit 24, a reading unit 25, a camera 26, and a communication unit 27. The check-in terminal 2 may be an information processing device such as a personal computer.

[0017] FIG. 3 is an external view showing an example of the check-in terminal 2. As shown in FIG. 3, the check-in terminal 2 allows the user to touch the operation display unit 23. The user performs check-in and check-out procedures while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the operation display unit 23 and captures, for example, an image of the user's face. The check-in terminal 2 may also include a card insertion unit for inserting cards such as credit cards, a money insertion unit for inserting coins and bills, etc.

[0018] The communication unit 27 is a communication unit that connects the check-in terminal 2 to the communication network N1 by wire or wirelessly, and executes data communication with the management device 1 via the communication network N1 in accordance with a predetermined communication protocol.

[0019] The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

[0020] Camera 26 is a digital camera that captures an image of the user and outputs the image as digital image data. Camera 26 may be a network camera. Camera 26 may also have a sensor function that detects a person in front of check-in terminal 2. Note that check-in terminal 2 does not necessarily have to be equipped with camera 26.

[0021] The reading unit 25 reads information codes such as two-dimensional codes, etc. The reading unit 25 may also have a function of scanning personal information such as a user's passport or identification card.

[0022] The room key issuing and collecting unit 24 issues (discharges) room keys (e.g., card keys) for guest rooms. The room key issuing and collecting unit 24 issues room keys based on instructions from the control unit 21. For example, when a user is authenticated during check-in procedures, the room key issuing and collecting unit 24 discharges an IC card-type card key from the check-in terminal 2, storing information corresponding to the user (e.g., room number, stay date information). The room key is, for example, an IC card key that unlocks the guest room through a communication process with an unlocking device (communication device). The communication process can be, for example, a short-range wireless communication means using a contactless IC card. For example, when the user brings the room key close to the unlocking device, the unlocking device verifies the room key's identification information (e.g., room number) through the communication process, and unlocks the guest room if the verification is successful.

[0023] The room key is not limited to an IC card and may be a magnetic card. The room key is an example of a usage key of the present invention. Note that the usage key of the present invention is not limited to a card key and may be a key that is inserted into a keyhole to lock and unlock, or an information code key in which an information code such as a two-dimensional code is printed on a paper medium or the like.

[0024] The room key issuing / collecting unit 24 further has a function of collecting room keys. For example, during check-out procedures, it serves as a room key insertion slot (return slot) for the room key when the user returns the room key. Inside the check-in terminal 2, there is provided a storage unit for storing room keys to be issued to users, and a collection unit for collecting used room keys returned by users. For example, during check-in procedures, the room key issuing / collecting unit 24 ejects the room key transported from the storage unit to the outside based on instructions from the control unit 21. Furthermore, when the room key is returned during check-out procedures, the room key issuing / collecting unit 24 collects the room key in the collection unit based on instructions from the control unit 21.

[0025] The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 22 stores a control program that causes the control unit 21 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive electrically connected to the check-in terminal 2 and stored in the storage unit 22. The control program may be downloaded to the storage unit 22 via the communication network N1.

[0026] The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various types of arithmetic processing. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (work area) for the various types of processing executed by the CPU. The control unit 21 controls the check-in terminal 2 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 22.

[0027] Specifically, the control unit 21 receives operations related to check-in and check-out procedures performed by a guest at the accommodation facility. The control unit 21 acquires operation information of an operation performed on the operation display unit 23 of the check-in terminal 2 by the guest.

[0028] For example, when a user presses the "Check-in" button on the menu screen D1 shown in FIG. 4 to start the check-in procedure, the control unit 21 acquires the operation information. The check-in procedure includes operations such as inputting guest information such as a reservation number, name, phone number, and address, making a payment, selecting the number of room keys, and scanning the user's passport if the user is a foreigner. Note that, when the user holds a two-dimensional code displayed on the user terminal (smartphone) over the reading unit 25 (see FIG. 3) during the check-in procedure, the control unit 21 may acquire the guest information contained in the read two-dimensional code. The control unit 21 authenticates the user based on the information entered during the check-in procedure. For example, the control unit 21 refers to reservation information 121 (see FIG. 7) stored in the management device 1, and if the information entered by the user matches the reservation information 121, the control unit 21 authenticates the user and permits the user to stay.

[0029] Furthermore, the control unit 21 causes a room key to be issued from the check-in terminal 2. Specifically, the control unit 21 performs a room key issuing process to issue a room key (card key) when, for example, payment processing is completed during the check-in procedure.

[0030] Furthermore, in the room key issuance process, the control unit 21 may issue the number of room keys designated by the user. For example, if users P4, P5, P6, and P7 (see FIG. 7) are a group of four people staying in one room (a group of guests staying together), the representative user P4 (e.g., the person making the reservation) can select one to four (maximum four) room keys during the check-in procedure. If user P4 selects "four," the control unit 21 issues four room keys from the room key issuing and collecting unit 24. Each user can use their own room key to lock and unlock the room, check out, and perform other procedures. The control unit 21 may manage the number of room keys issued for each room.

[0031] Furthermore, when the user presses the "Check Out" button on the menu screen D1 shown in Fig. 4 to start the check-out procedure, the control unit 21 acquires the operation information. The check-out procedure includes an operation to return the room key, a payment operation (e.g., additional payment), a refund operation, an operation to grant points, etc. For example, when the control unit 21 receives an operation to return the room key for a guest room from the user at the check-in terminal 2, it receives an operation to start the check-out procedure for that guest room.

[0032] The control unit 21 performs check-out processing based on the information input in the check-out procedure. For example, the control unit 21 executes check-out processing by referring to the reservation information 121 (see FIG. 7) and the room information 122 (see FIG. 8) stored in the management device 1.

[0033] Specifically, when a user checks out of an accommodation facility, the user first presses the "Check Out" button on the menu screen D1 (see FIG. 4). When the control unit 21 receives the operation of pressing the "Check Out" button, it displays the room key return screen D2 shown in FIG. 5. The user inserts the room key into the room key issuing and collecting unit 24 (see FIG. 3). The control unit 21 performs the check-out procedure for the user in response to the user's operation to return the room key. Specifically, the control unit 21 reads the returned room key to obtain the room number, and then checks whether additional payment is required, whether points are to be awarded, etc. If additional payment is required, the control unit 21 displays a payment screen for the additional fee (not shown) and performs the payment process in response to the user's payment operation. Furthermore, if the user has returned the items to be collected to the collection device 3, the control unit 21 awards the user with predetermined points. The specific details of the point awarding process will be described later.

[0034] When the control unit 21 completes the check-out process, it displays a check-out completion screen D3 (see FIG. 6) and completes the check-out process for the guest room used by the user. When the control unit 21 completes the check-out process for the guest room, it sends completion information indicating that check-out for the guest room has been completed to the management device 1. When the management device 1 receives the completion information from the check-in terminal 2, it sets the usage status of the guest room to a check-out completed status. For example, the management device 1 registers "Completed" in the check-out status corresponding to the guest room number for which check-out has been completed in the guest room information 122 (see FIG. 8). Thereafter, the management device 1 issues cleaning instructions for the guest room for which check-out has been completed, or updates the reservation status (setting it to "Vacant").

[0035] As described above, the control unit 21 performs the check-in process and the check-out process in response to the user's operation. Furthermore, a plurality of check-in terminals 2 can perform the check-in process and the check-out process in parallel.

[0036] [Recovery Device 3] As shown in FIG. 2, the collection device 3 includes a control unit 31, a storage unit 32, a reading unit 33, an input unit 34, a communication unit 35, and the like.

[0037] Fig. 10 is an external view showing an example of the collection device 3. The collection device 3 is placed on each floor of the accommodation facility. For example, as shown in Fig. 11, the collection device 3 is placed in a position close to the route (traffic line) along which users who check out will travel (at both ends of the floor, near the ELV, near the stairs, etc.).

[0038] As shown in FIG. 10 , an input unit 34 (collection unit) is provided on the front upper portion of the main body of the collection device 3, and a user can input collection items such as sheets, towels, and other linens used in the guest room, and in-house wear, into the input unit 34. A reading unit 33 is also provided near the input unit 34, and a user can hold a room key (IC card key) over the reading unit 33. For example, when checking out, a user inputs collection items into the collection device 3 and holds the room key over the reading unit 33. Note that the user may input collection items into the collection device 3 and hold the room key over the reading unit 33 at any desired time, not just at the time of check-out. For example, a user staying at a lodging facility can input collection items into the collection device 3 multiple times (e.g., every day) during their stay. The reading unit 33 is an example of a reception unit of the present invention.

[0039] The communication unit 35 is a communication unit that connects the collection device 3 to the communication network N1 by wire or wirelessly, and executes data communication with the management device 1 via the communication network N1 in accordance with a predetermined communication protocol.

[0040] The reading unit 33 reads key information (room number, stay date information, etc.) stored in the room key (IC card key).

[0041] The storage unit 32 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a collection processing program that causes the control unit 31 to execute the collection processing (see FIG. 13) described below. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the collection device 3 and stored in the storage unit 32. The control program may be downloaded to the storage unit 32 of the collection device 3 via the communication network N1.

[0042] The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various arithmetic processes. The RAM is a volatile or non-volatile storage unit that stores various information and is used as a temporary storage memory (work area) for the various processes executed by the CPU. The control unit 31 controls the collection device 3 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 32.

[0043] Specifically, when the user holds the room key over the reading unit 33, the control unit 31 acquires from the reading unit 33 the key information (room number, information on the date of stay, etc.) stored in the room key.

[0044] When the control unit 31 acquires the key information, it outputs information (collection completion information) indicating that the collection target item corresponding to the guest room number has been collected to the management device 1. The collection completion information includes the guest room number and the date and time when the key information was acquired (collection date and time). The collection completion information may also include user identification information (guest name).

[0045] In another embodiment, the control unit 31 may output the collection completion information to the management device 1 on the condition that a user has inserted a collection object into the insertion unit 34. For example, a sensor may be provided in the insertion unit 34, and when the sensor detects the collection object and the reading unit 33 reads the room key, the control unit 31 may output the collection completion information to the management device 1. Furthermore, if an information code (one-dimensional code, two-dimensional code, IC chip, etc.) is affixed to the collection object, the control unit 31 may output the collection completion information to the management device 1 when the sensor reads the information code on the collection object and the reading unit 33 reads the room key. In another embodiment, the collection device 3 may be equipped with a camera, and the control unit 31 may determine whether a collection object has been inserted based on an image captured by the camera.

[0046] In another embodiment, the collection device 3 may include an operation display unit (an example of a reception unit of the present invention) such as a touch panel. In this case, when a user inputs a room number into the operation display unit, the control unit 31 may acquire the room number.

[0047] [Management device 1] As shown in FIG. 2, the management device 1 includes a control unit 11, a memory unit 12, an operation / display unit 13, a communication unit 14, and the like. The management device 1 may be an information processing device such as a personal computer or a tablet terminal. The management device 1 may also be an information processing device or cloud server that constitutes a hotel management system (PMS). The management device 1 has functions such as reservation management, guest room management, accounting management, and customer management. The management device 1 may also have a function (mobile key system) that communicates with an unlocking device located at the entrance of each guest room (room) to perform an unlocking process. The mobile key system may be located external to the management device 1 and communicate with the management device 1 via the communication network.

[0048] The communication unit 14 connects the management device 1 to the communication network N1 by wire or wirelessly, and executes data communication in accordance with a predetermined communication protocol with the check-in terminal 2 and the collection device 3 via the communication network N1. The communication unit 14 also connects the management device 1 to the communication network by wire or wirelessly, and is a communication unit for executing data communication in accordance with a predetermined communication protocol with an external device such as the user terminal via the communication network.

[0049] The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

[0050] The storage unit 12 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 12 stores a control program such as a reward granting process program that causes the control unit 11 to execute a reward granting process (see FIG. 14 ) described below. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the management device 1 and stored in the storage unit 12.

[0051] The storage unit 12 also stores reservation information 121 (reservation information database) representing information on accommodation reservations accepted from the user terminal, guest room information 122 (guest room information database) representing the occupancy status of guest rooms, and collection information 123 (collection information database) relating to the collected information acquired from the collection device 3. The reservation information 121, guest room information 122, and collection information 123 may be included in a data server (not shown) connected to the management device 1 via the communication network.

[0052] FIG. 7 is a diagram showing an example of reservation information 121. The example shown in FIG. 7 shows reservation information 121 for a user (guest) who will use an accommodation facility on January 15, 2024. Accommodation information and guest information are registered in the reservation information 121. For ease of explanation, FIG. 7 shows only some information, specifically, the date of stay, the name of the person making the reservation, the name of the guest, the number of people using the facility, and the number of guest rooms (number of rooms). The reservation information 121 may also include information such as the time the user is scheduled to arrive at the accommodation facility on the day of stay (estimated arrival time), and an email address set on the user's (reservation person's) user terminal (such as a smartphone).

[0053] In the example shown in Figure 7, for example, users P2 and P3 are a group of two people staying in one room (a group of people staying together), and users P4, P5, P6, and P7 are a group of four people staying in one room (a group of people staying together).

[0054] FIG. 8 is a diagram showing an example of the guest room information 122. The guest room information 122 registers the usage status of each guest room (room). The guest room information 122 includes the guest room number, user name (guest name), number of people, check-in date, check-out date, check-in status, check-out status, etc. of each guest room. The check-in status is information indicating whether check-in for the guest room has been completed, and the check-out status is information indicating whether check-out for the guest room has been completed. Based on information acquired from the check-in terminal 2, the control unit 11 registers information indicating that check-in or check-out has been completed ("Completed") and information indicating that check-in or check-out has not been completed ("Not Completed").

[0055] FIG. 9 is a diagram showing an example of the collection information 123. The collection information 123 registers the collection status of the collection items for each guest room (room). The collection information 123 includes the guest room number of each guest room, the user name (guest name), the number of people, the collection status of the collection items, and the collection date and time. The collection status is information that can identify whether the collection device 3 has collected the collection items such as sheets, towels, and indoor wear, where "Completed" indicates that the collection items have been collected and "Not yet" indicates that the collection items have not been collected. The collection date and time is the date and time when the collection items were collected by the collection device 3 (the date and time when the collection device 3 acquired key information from the room key). The control unit 11 registers the collection status and the collection date and time based on the collection completion information acquired from the collection device 3. For example, when the control unit 11 acquires the collection completion information from the collection device 3, the control unit 11 registers the collection status as "Completed" and the collection date and time in association with the guest room number included in the collection completion information.

[0056] The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various types of processing. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (work area) for the various types of processing executed by the CPU. The control unit 11 controls the management device 1 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 12.

[0057] Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, an acquisition processing unit 112, and a bonus processing unit 113. The control unit 11 functions as the various processing units by executing various processes in accordance with the control program using the CPU. Some or all of the processing units included in the control unit 11 may be configured with electronic circuits. The control program may be a program for causing multiple processors to function as the various processing units.

[0058] When an operation for making a reservation for accommodation is performed on the user terminal, the reservation processing unit 111 determines whether or not the reservation is possible, and if so, performs the reservation process. When the reservation process is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal, and registers the reservation information including the accommodation information and the guest information in the reservation information 121 (see FIG. 7).

[0059] In this embodiment, an example in which reservation processing is performed in the management device 1 will be described, but for example, a reservation processing system that executes reservation processing in response to a reservation request from a user may be interposed between the management device 1 and the user terminal. In this case, the management device 1 registers and manages the reservation information sent from the reservation processing system in the reservation information 121.

[0060] The acquisition processing unit 112 acquires the identification information (guest name) of the user who will store (return) the items to be collected in the collection device 3, or the room number of the guest room of the user. Specifically, the acquisition processing unit 112 acquires the room number or the guest name based on the input information input to the collection device 3. For example, when the user holds the room key over the reading unit 33 of the collection device 3, or when the user inputs the room number on the operation display unit of the collection device 3, the acquisition processing unit 112 acquires the room number from the collection device 3.

[0061] For example, when the acquisition processing unit 112 acquires the collected information from the collection device 3, it acquires the room number and collection date and time included in the collected information. If the collected information includes the name of the guest, the acquisition processing unit 112 may acquire the name of the guest from the collected information.

[0062] When the acquisition processing unit 112 acquires the guest room number and the collection date and time, it registers "Completed" as the collection status corresponding to the guest room number in the collection information 123 (see FIG. 9), and also registers the collection date and time. That is, when the acquisition processing unit 112 acquires the collection completion information from the collection device 3, it registers information indicating that the user corresponding to the collection completion information has returned the collection item (information indicating that the collection item has been collected from the user) in the collection information 123. In this way, the control unit 11 initially registers "Not yet" as the collection status in the collection information 123, and updates it to "Completed" when the collection completion information is acquired from the collection device 3.

[0063] Furthermore, when a user whose collection status is registered as "completed" has completed check-out, the control unit 11 resets the collection status (updates it to "not yet").

[0064] The reward processing unit 113 grants predetermined reward information to a user who stores items to be collected in the collection device 3. That is, when a user returns items to be collected, such as sheets used in a guest room, to the collection device 3, the workload of the cleaning staff is reduced, and a reward is granted to the user as a reward for their cooperation in the cleaning work. The reward may be, for example, points that can be used at accommodation facilities, money, discount coupons, food and drink coupons, facility use coupons, or small gifts.

[0065] Specifically, the reward processing unit 113 grants a reward to a user associated with the room number acquired from the collected information by the acquisition processing unit 112. For example, the reward processing unit 113 grants a reward to a user whose collection status in the collection information 123 is registered as "completed."

[0066] For example, when a user inserts a room key into the room key issuing and collecting unit 24 (see FIG. 3) of the check-in terminal 2 during check-out procedures (see FIG. 5), the control unit 21 of the check-in terminal 2 acquires the room number of the room key and outputs it to the management device 1. Upon acquiring the room number, the reward processing unit 113 of the management device 1 refers to the collection information 123 (see FIG. 9) and determines whether the collection status corresponding to the room number is registered as "Completed." If "Completed" is registered as the collection status corresponding to the room number of the room key, the reward processing unit 113 outputs an instruction to the check-in terminal 2 to display a points awarding screen D4 (see FIG. 12). If "Not yet" is registered as the collection status in the collection information 123, the reward processing unit 113 outputs an instruction to the check-in terminal 2 to display a check-out completion screen D3 (see FIG. 6).

[0067] When the control unit 21 of the check-in terminal 2 receives the display instruction for the point allotting screen D4 from the management device 1, it displays the point allotting screen D4 shown in Fig. 12. Specifically, the point allotting screen D4 displays the content of the points to be allotted to the user and a selection button for selecting whether or not to receive the points. The user selects "Receive points" or "Do not receive points" on the point allotting screen D4.

[0068] When the control unit 21 of the check-in terminal 2 accepts a selection operation by the user on the point-granting screen D4, it outputs operation information to the management device 1. When the user selects "Receive points," the reward processing unit 113 grants points (here, "500 points") to the user. For example, if the user is a registered member of the accommodation facility, the reward processing unit 113 adds "500 points" to the accumulated points associated with the member ID. In another embodiment, the reward processing unit 113 may send a voucher equivalent to the points to an email address included in the reservation information 121. Furthermore, the reward processing unit 113 may cause an issuing unit (such as the room key issuing / collecting unit 24) of the check-in terminal 2 to issue (discharge) a voucher equivalent to the points. When the control unit 11 completes the process of granting the points, it outputs an instruction to the check-in terminal 2 to display a check-out completion screen D3 (see FIG. 6).

[0069] If the user selects "Do not receive points" on the point awarding screen D4, the control unit 11 outputs an instruction to the check-in terminal 2 to display the check-out completion screen D3 without awarding points to the user.

[0070] In this way, the reward processing unit 113 grants a reward to the user performing the check-out procedure when the guest room number acquired by the check-in terminal 2 from the room key during the check-out procedure matches the guest room number acquired from the collection device 3. Furthermore, when the acquisition processing unit 112 acquires a guest room number from the collection device 3, it associates the guest room number with collection completion information indicating that the collection target item has been collected and stores the association in the collection information 123 (see FIG. 9 ), and when the reward processing unit 113 acquires a guest room number associated with the room key from the check-in terminal 2 during the check-out procedure, it refers to the collection information 123 and grants a reward to the user if collection completion information (collection status "completed") is associated with the guest room number.

[0071] In addition, the control unit 11 manages the usage status of each guest room. When check-out of a guest room is completed, the control unit 11 updates the guest room information 122 (see FIG. 8). The control unit 11 updates the guest room information 122 based on information obtained from the check-in terminal 2. For example, when check-out is completed, the control unit 11 registers "Completed" as the check-out status in the guest room information 122. Furthermore, when check-out is completed, the control unit 11 registers a cleaning possible flag for the corresponding guest room number in the cleaning management database (not shown). In this case, the control unit 11 may register information indicating that the collection items in the guest room have been collected by the user. By using this information, it becomes possible to efficiently formulate plans such as the allocation of cleaning staff and the number of collection items to be replenished in the guest rooms.

[0072] The following describes an example of a collection process and a reward granting process executed in the facility management system 10. The present invention can be understood as an invention of a collection method and a reward granting method (an example of an information processing method of the present invention) that executes one or more steps included in the collection process and the reward granting process.

[0073] In addition, one or more steps included in the collection process and the bonus granting process described here may be omitted as appropriate. Furthermore, the steps in the collection process and the bonus granting process may be executed in a different order as long as the same operational effect is achieved.

[0074] [Recovery processing] 13 is a flowchart showing an example of the procedure of the collection process. The collection process is executed by the control unit 31 of the collection device 3. Note that, although an example will be described here in which one processor corresponding to the control unit 31 executes each step in the collection process, in other embodiments, the steps in the collection process may be executed in a distributed manner by a plurality of processors.

[0075] First, in step S1, the control unit 31 of the collection device 3 determines whether or not it has accepted an operation to input a room number from the user. For example, when the user holds a room key over the reading unit 33 (see FIG. 10) of the collection device 3, the reading unit 33 acquires key information (room number, stay date information, etc.) stored in the room key. When the reading unit 33 acquires the key information, the control unit 31 determines that it has accepted an operation to input a room number. In another embodiment, the control unit 31 may determine that it has accepted an operation to input a room number when the user inputs the room number into the operation display unit of the collection device 3. When the control unit 31 determines that it has accepted an operation to input a room number from the user (S1: Yes), it transitions the process to step S2. The control unit 31 waits until it accepts an operation to input a room number from the user (S1: No).

[0076] In step S2, the control unit 31 determines whether or not the collection object has been input into the collection device 3. For example, when a sensor provided in the input unit 34 of the collection device 3 detects the collection object, the control unit 31 determines that the collection object has been input into the collection device 3. When the control unit 31 determines that the collection object has been input into the collection device 3 (S2: Yes), it shifts the process to step S3. On the other hand, when the control unit 31 determines that the collection object has not been input into the collection device 3 (S2: No), it shifts the process to step S4.

[0077] In step S4, the control unit 31 determines whether a predetermined time has elapsed. If the control unit 31 determines that the predetermined time has elapsed (S4: Yes), it terminates the collection process. On the other hand, if the control unit 31 determines that the predetermined time has not elapsed (S4: No), it returns the process to step S2. That is, if the control unit 31 detects an object to be collected within the predetermined time after acquiring the guest room number, it transitions the process to step S3, and if the control unit 31 does not detect an object to be collected within the predetermined time after acquiring the guest room number, it terminates the collection process.

[0078] In step S3, the control unit 31 outputs collection completion information indicating that the collection item corresponding to the guest room number has been collected to the management device 1. Specifically, the control unit 31 acquires a guest room number from the user, and when a collection item is inserted, outputs the collection completion information including the guest room number, information indicating that the collection item has been collected, and the collection date and time to the management device 1. After step S3, the control unit 31 ends the collection process.

[0079] When the control unit 11 of the management device 1 acquires the collected information from the collection device 3, it registers "Completed" as the collection status in the collection information 123 (see Figure 9) in association with the room number included in the collected information, and also registers the collection date and time.

[0080] The control unit 31 of the collection device 3 executes the collection process each time a guest room number is input by a user. Note that in the collection process, the processing of step S1 and the processing of step S2 may be performed in reverse order. That is, when the control unit 31 detects that an item to be collected has been dropped in, it may allow the input operation of a guest room number to be accepted and acquire the guest room number. Each collection device 3 installed in a lodging facility can execute the collection process in parallel.

[0081] [Benefit granting process] 14 is a flowchart showing an example of the procedure of the reward granting process. The reward granting process is executed by the control unit 11 of the management device 1. Note that, although an example in which one processor corresponding to the control unit 11 executes each step in the reward granting process will be described here, in other embodiments, the steps in the reward granting process may be executed in a distributed manner by multiple processors.

[0082] First, in step S11, the control unit 11 of the management device 1 determines whether or not the check-out procedure has started. For example, when the user presses the "Check-out" button on the menu screen D1 (see FIG. 4) of the check-in terminal 2, the control unit 21 of the check-in terminal 2 outputs information indicating the start of the check-out procedure to the management device 1. When the control unit 11 of the management device 1 acquires the information from the check-in terminal 2, it determines that the check-out procedure has started. When the control unit 11 determines that the check-out procedure has started (S11: Yes), it shifts the process to step S12. The control unit 11 waits until the check-out procedure has started (S11: No).

[0083] In step S12, the control unit 11 determines whether or not the room number for the check-out procedure has been acquired. For example, when a user performing the check-out procedure inserts a room key into the room key issuing and collecting unit 24 (see FIG. 3) of the check-in terminal 2 (see FIG. 5), the control unit 21 of the check-in terminal 2 acquires the room number of the room key and outputs it to the management device 1. As a result, the control unit 11 of the management device 1 acquires the room number. When the control unit 11 acquires the room number (S12: Yes), it transitions the process to step S13. The control unit 11 waits until the room number is acquired (S12: No).

[0084] In step S13, the control unit 11 determines whether or not the items to be collected in the guest room corresponding to the acquired guest room number have been collected. Specifically, the control unit 11 refers to the collection information 123 (see FIG. 9) and determines whether or not "Completed" is registered in the collection status corresponding to the guest room number. If "Completed" is registered in the collection status corresponding to the room number of the room key, the control unit 11 determines that the items to be collected in the guest room corresponding to the room number have been collected. On the other hand, if "Not yet" is registered in the collection status corresponding to the room number of the room key, the control unit 11 determines that the items to be collected in the guest room corresponding to the room number have not been collected.

[0085] When the control unit 11 determines that the collection items in the guest room corresponding to the acquired guest room number have been collected (S13: Yes), the control unit 11 proceeds to step S14. On the other hand, when the control unit 11 determines that the collection items in the guest room corresponding to the acquired guest room number have not been collected (S13: No), the control unit 11 ends the benefit granting process.

[0086] In step S14, the control unit 11 grants a benefit to the user. Specifically, when the user selects "Receive points" on the points granting screen D4 (see FIG. 12) displayed on the check-in terminal 2, the control unit 11 grants points to the user. For example, the control unit 11 adds "500 points" to the points held by the user associated with the member ID. After step S14, the control unit 11 ends the benefit granting process.

[0087] The control unit 11 executes the reward awarding process for each checkout procedure. As described above, when a user deposits an item to be collected into the collection device 3, the control unit 11 awards points to the user during the checkout procedure.

[0088] As described above, the facility management system 10 of this embodiment acquires the identification information (name, ID, etc.) of the user (guest) who stores (puts) the items to be collected into the collection device 3 installed in the accommodation facility, or the identification information (room number, ID, etc.) of the guest room used by the user, and grants a benefit to the user corresponding to the acquired guest name or room number.

[0089] According to the above configuration, users can earn rewards by returning items to be collected, and the workload of staff at accommodation facilities can be reduced.

[0090] Furthermore, the facility management system 10 may acquire the room number based on input information input to the collection device 3. For example, the facility management system 10 may acquire the room number when a user holds a room key over the reading unit 33 of the collection device 3 or when a user inputs the room number into the operation display unit of the collection device 3.

[0091] Furthermore, the facility management system 10 may grant a privilege to a user who is performing a check-out procedure at an accommodation facility when the guest room number acquired by the check-in terminal 2 from the room key during the check-out procedure matches the guest room number acquired from the collection device 3. Specifically, when the facility management system 10 acquires a guest room number from the collection device 3, it associates the guest room number with collection completion information indicating that the items to be collected have been collected and stores the information in the collection information 123 (see FIG. 9 ), and when the facility management system 10 acquires a guest room number associated with the room key from the check-in terminal 2 during the check-out procedure, it refers to the collection information 123 and grants a privilege to the user if the collection completion information ("completed") is associated with the guest room number.

[0092] By providing the benefit during the checkout process in this way, the benefit can be reliably provided to the intended user.

[0093] The facility management system 10 according to the present invention is not limited to the above-described embodiment, and may be embodied in the following manner. Note that in the following embodiments, explanations of configurations that are the same as those shown in the above-described embodiment will be omitted.

[0094] [Embodiment 2] In the facility management system 10 according to the second embodiment, as shown in FIG. 15 , an issuing unit 36 ​​is provided on the front side of the main body of the collection device 3 (below the insertion unit 34), and a ticket A1 on which a two-dimensional code for awarding points is printed may be dispensed from the issuing unit 36 ​​based on an instruction from the control unit 31. For example, a user inserts an object to be collected into the collection device 3 and receives the ticket A1. Specifically, when a sensor or camera provided in the insertion unit 34 detects the object to be collected, the control unit 31 of the collection device 3 causes the issuing unit 36 ​​to dispense the ticket A1 on which the two-dimensional code is printed. For example, the control unit 31 writes information indicating that the object to be collected has been collected and information on the collection date and time (the issuance date and time of the ticket A1) into the two-dimensional code.

[0095] When the user receives ticket A1, he or she uses ticket A1 during the check-out procedure to obtain a benefit. Specifically, when the user inserts a room key into room key issuing and collecting unit 24 (see FIG. 3) of check-in terminal 2 during the check-out procedure (see FIG. 5), control unit 21 of check-in terminal 2 obtains the room number of the room key and outputs it to management device 1. Upon obtaining the room number, control unit 11 of management device 1 outputs an instruction to display reading screen D5 shown in FIG. 16 to check-in terminal 2.

[0096] When the control unit 21 of the check-in terminal 2 receives the display instruction for the reading screen D5 from the management device 1, it displays the reading screen D5 shown in FIG. 16. A message is displayed on the reading screen D5, prompting the user to hold the two-dimensional code printed on the ticket A1 over the reading unit 25 (see FIG. 3). The user who received the ticket A1 from the collection device 3 holds the two-dimensional code on the ticket A1 over the reading unit 25.

[0097] When the control unit 21 of the check-in terminal 2 acquires information from the two-dimensional code (information indicating that the item to be collected has been collected, and the date and time of issue of the ticket A1 (date and time of collection)), it outputs the information to the management device 1. If the date and time of issue of the ticket A1 is a predetermined date and time, for example, if the date and time of issue is within the user's stay period, the control unit 11 awards points to the user. If the date and time of issue of the ticket A1 is not within the stay period, the control unit 11 notifies the user that the ticket A1 is invalid, and outputs an instruction to the check-in terminal 2 to display the check-out completion screen D3 (see Figure 6) without awarding points to the user.

[0098] If the user selects "Cancel" on the reading screen D5, the control unit 11 outputs an instruction to the check-in terminal 2 to display the check-out completion screen D3 without giving points to the user.

[0099] According to the above configuration, the collection device 3 does not need to acquire the user's identification information or room number, or manage whether or not the items to be collected have been collected from the user (see FIG. 9), which simplifies the configuration of the collection device 3 and the facility management system 10. Note that a configuration may be adopted in which a privilege is unconditionally granted to a user when the user holds the two-dimensional code of the ticket A1 over the check-in terminal 2. However, if this configuration is adopted, it is expected that the fraudulent reuse of the ticket A1 will become widespread, deviating from the original purpose, and therefore it is desirable to configure the expiration date to be set based on the date and time of issue (date and time of collection) of the ticket A1, as described above.

[0100] In another embodiment, the room number may be written into the two-dimensional code on the ticket A1. For example, if the collection device 3 includes a reading unit 33 and an issuing unit 36, when a user holds a room key over the reading unit 33 of the collection device 3 and inserts an item to be collected into the collection device 3, the control unit 31 of the collection device 3 issues a ticket A1 on which a two-dimensional code containing the room number and the issue date and time is printed. When the user inserts the room key into the room key issuing and collecting unit 24 of the check-in terminal 2 during the check-out procedure and holds the two-dimensional code on the ticket A1 over the reading unit 25 of the check-in terminal 2, the control unit 11 of the management device 1 compares the room number acquired from the room key with the room number acquired from the ticket A1. If the two numbers match, the benefit is granted, but if they do not match, the benefit is not granted. This configuration prevents the above-mentioned fraud.

[0101] [Embodiment 3] In the facility management system 10 according to the third embodiment, the control unit 11 of the management device 1 may grant special benefit information to a user when collection items placed in the collection device 3 by the user match collection information associated with the guest room number. The control unit 11 may also determine the quantity of collection items collected in the collection device 3 and decide whether to grant a special benefit to the user. Specifically, the control unit 11 grants a special benefit to a user when the quantity of collection items inserted into the collection device 3 by the user matches the quantity (set quantity) of collection items associated with the guest room number of the user. For example, a double-occupancy room (guest room number) is registered in advance as the number of sheets "2," and a quadruple-occupancy room (guest room number) is registered in advance as the number of sheets "4."

[0102] For example, when four users use (stay overnight in) a four-person room and the users put four sheets into the collection device 3, the control unit 11 will grant a special benefit to each of the four users. Furthermore, the control unit 11 may be configured not to grant the special benefit if the number of sheets put into the collection device 3 is less than the number of users (four in the above example), or may grant a special benefit equal to the number of sheets put in. Furthermore, the control unit 11 may grant more points the more sheets are put into the collection device 3. In other words, the control unit 11 may grant a special benefit to each user according to the number of items to be collected stored in the collection device 3.

[0103] [Embodiment 4] In the facility management system 10 according to the fourth embodiment, the control unit 11 of the management device 1 may determine the type of collection items collected by the collection device 3 and decide whether to grant a privilege to the user. FIG. 17 shows another example of the collection information 123. The collection information 123 may, for example, register, for each guest room number, the collection status of each collection item provided in the guest room, such as sheets, towels, and in-room wear. The collection status also registers the quantity of the collection items collected. For example, for guest room number "402," it indicates that all four sheets for four people have been collected, all four towels for four people have been collected, and two of the in-room wear for four people have been collected. It also indicates that, for guest room number "506," all two sheets for two people have been collected, and none of the two towels for two people or any in-room wear for two people has been collected. For example, the control unit 31 of the collection device 3 acquires the type and quantity of collection items inserted by the user using a sensor or a camera, and outputs the information to the management device 1. The control unit 11 of the management device 1 registers the collection status (number of items collected) for each collection item in the collection information 123.

[0104] During the check-out procedure, when the user inserts a room key into the room key issuing and collecting unit 24 (see FIG. 3) of the check-in terminal 2 (see FIG. 5), the control unit 21 of the check-in terminal 2 acquires the room number of the room key and outputs it to the management device 1. Upon acquiring the room number, the control unit 11 of the management device 1 refers to the collection information 123 (see FIG. 17) and acquires the collected items to be collected and their quantities in the collection status corresponding to the room number.

[0105] The control unit 11 awards a benefit to the user based on the collected items and their quantity. The control unit 11 may change the points awarded depending on the type of item to be collected. For example, the control unit 11 may award more points per sheet, which requires a lot of effort to return, than per towel, which requires less effort to return than a sheet. The control unit 11 may also award more points the more items to be collected that are collected.

[0106] The facility management system 10 may be configured by appropriately combining the configurations of the above-described embodiments. Furthermore, in each of the above-described embodiments, for example, when a user staying multiple nights deposits (returns) collection items into the collection device 3 on each day of the stay, the facility management system 10 may total the collected quantities of collection items on each day of the stay and award points to the user according to the total number.

[0107] Furthermore, in the facility management system 10, cleaning staff may deposit items to be collected into the collection device 3. When cleaning staff deposit items to be collected into the collection device 3, there is no need to grant a special benefit to the cleaning staff. Therefore, the control unit 11 of the management device 1 may be configured to identify the person who deposited the items to be collected, for example, using a sensor or camera of the collection device 3, and grant a special benefit if the person is a guest, but not grant a special benefit if the person is a cleaning staff member.

[0108] The accommodation facility according to this embodiment is an example of the facility of the present invention. The facility of the present invention is not limited to an accommodation facility. For example, the facility of the present invention may be a restaurant, an entertainment facility, etc. For example, in a restaurant, if the user returns used tableware to the collection device 3, a special benefit may be given to the user at the time of payment.

[0109] Furthermore, the facility management system of the present invention may be configured with the management device 1, the collection device 3, and the check-in terminal 2, or may be configured with a single device selected from the management device 1, the collection device 3, and the check-in terminal 2. Furthermore, the check-in terminal 2 and the collection device 3 may be formed integrally.

[0110] [Notes on the Invention] The following is a summary of the invention extracted from the above-described embodiment. Note that the configurations and processing functions described in the following supplementary notes can be selected and combined as desired.

[0111] <Appendix 1> an acquisition processing unit that acquires identification information that can identify a user of the facility who has stored the collection object in a collection device installed at the facility or an object used by the user at the facility; a reward processing unit that grants reward information to the user corresponding to the identification information acquired by the acquisition processing unit; An information processing system comprising:

[0112] <Appendix 2> the acquisition processing unit acquires the identification information based on input information input to the collection device. 10. The information processing system of claim 1.

[0113] <Appendix 3> The facility is an accommodation facility, the acquisition processing unit acquires a room number of a room used by the user at the accommodation facility, the benefit processing unit grants the benefit information to the user associated with the room number; 3. The information processing system according to claim 1 or 2.

[0114] <Appendix 4> the acquisition processing unit acquires the guest room number from the collection device when the user causes a reading unit provided in the collection device to read the usage key of the guest room. 10. The information processing system of claim 3.

[0115] <Appendix 5> the benefit processing unit grants the benefit information to the user who is checking out of the accommodation facility when the room number acquired by the operation terminal from the usage key matches the room number acquired from the collection device. 5. The information processing system of claim 4.

[0116] <Appendix 6> When the acquisition processing unit acquires the guest room number from the collection device, the acquisition processing unit associates the guest room number with collection completion information indicating that the collection object has been collected, and stores the information in a storage unit; When the guest room number associated with the guest room usage key is acquired from the operation terminal during a check-out procedure at the accommodation facility, the benefit processing unit refers to the storage unit and, if the collected information is associated with the guest room number, grants the benefit information to the user. An information processing system according to any one of Supplementary Notes 3 to 5.

[0117] <Appendix 7> the reward processing unit grants the reward information to the user when the collection object stored in the collection device matches the collection information associated with the guest room number. An information processing system according to any one of Supplementary Notes 3 to 6.

[0118] <Appendix 8> the reward processing unit grants the reward information to the user when the number of the collection objects stored in the collection device matches the number of the collection objects associated with the guest room number. 8. The information processing system of claim 7.

[0119] <Appendix 9> the reward processing unit grants the user the reward information according to the number of the collection objects stored in the collection device. An information processing system according to any one of Supplementary notes 3 to 8.

[0120] <Appendix 10> the collection device issues a readable medium containing information indicating that the collection object has been collected when the collection object is collected by the user; the benefit processing unit grants the benefit information to the user when the read medium is read by the user during a check-out procedure at the accommodation facility. An information processing system according to any one of Supplementary Notes 3 to 9. [Explanation of symbols]

[0121] 1: Management device 2: Check-in terminal 3: Recovery device 10: Facility Management System 11: Control section 12: Storage section 13: Operation display section 14: Communications Department 21: Control unit 22: Storage section 23: Operation display section 24: Room Key Issuance and Collection Department 25: Reading unit 26: Camera 27: Communications Department 31: Control unit 32: Storage section 33: Reading unit 34: Feeding section 35: Communications Department 36: Publishing Department 111: Reservation processing unit 112: Acquisition processing unit 113: Bonus Processing Unit 121: Reservation Information 122: Room Information 123: Recall Information

Claims

1. an acquisition processing unit that acquires identification information that can identify a user of the facility who has stored the collection object in a collection device installed at the facility or an object used by the user at the facility; a reward processing unit that grants reward information to the user corresponding to the identification information acquired by the acquisition processing unit; An information processing system comprising:

2. the acquisition processing unit acquires the identification information based on input information input to the collection device. The information processing system according to claim 1 .

3. The facility is an accommodation facility, the acquisition processing unit acquires a room number of a room used by the user at the accommodation facility, the benefit processing unit grants the benefit information to the user associated with the room number; The information processing system according to claim 1 .

4. the acquisition processing unit acquires the guest room number from the collection device when the user causes a reading unit provided in the collection device to read the usage key of the guest room. The information processing system according to claim 3 .

5. the benefit processing unit grants the benefit information to the user who is checking out of the accommodation facility when the room number acquired by the operation terminal from the usage key matches the room number acquired from the collection device. The information processing system according to claim 4 .

6. When the acquisition processing unit acquires the guest room number from the collection device, the acquisition processing unit associates the guest room number with collection completion information indicating that the collection object has been collected, and stores the information in a storage unit; When the guest room number associated with the guest room usage key is acquired from the operation terminal during a check-out procedure at the accommodation facility, the benefit processing unit refers to the storage unit and, if the collected information is associated with the guest room number, grants the benefit information to the user. The information processing system according to claim 3 .

7. the reward processing unit grants the reward information to the user when the collection object stored in the collection device matches the collection information associated with the guest room number. The information processing system according to claim 3 .

8. the reward processing unit grants the reward information to the user when the number of the collection objects stored in the collection device matches the number of the collection objects associated with the guest room number. The information processing system according to claim 7 .

9. the reward processing unit grants the user the reward information according to the number of the collection objects stored in the collection device. The information processing system according to claim 3 .

10. the collection device issues a readable medium containing information indicating that the collection object has been collected when the collection object is collected by the user; the benefit processing unit grants the benefit information to the user when the read medium is read by the user during a check-out procedure at the accommodation facility. The information processing system according to claim 3 .

11. A recovery device that is placed in a facility and can recover recovery objects, an input section into which the items to be collected are input by users of the facility; a reception unit that receives an input operation of identification information that can identify the user or an object of use that the user uses in the facility; an issuing unit that issues a readable medium that includes information indicating that the collection item has been inserted into the insertion unit and the identification information, and that is used when granting bonus information to the user; A recovery device comprising:

12. Acquiring identification information that can identify a user of the facility who stores the objects to be collected in a collection device installed at the facility or an object to be used by the user at the facility; granting privilege information to the user corresponding to the identification information; An information processing method executed by one or more processors.

13. Acquiring identification information that can identify a user of the facility who stores the objects to be collected in a collection device installed at the facility or an object to be used by the user at the facility; granting privilege information to the user corresponding to the identification information; An information processing program for causing one or more processors to execute the above.

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