Clothing processing service system and method thereof

Abstract

To provide a clothing processing service system and method that enable users to recognize the optimal timing for performing maintenance.SOLUTION: A clothing processing service system disclosed herein is a clothing processing service system comprising a clothing processing device, an input unit, a display unit, and a maintenance information management unit that creates maintenance information for the clothing processing device. The maintenance information management unit creates maintenance information based on dates including at least one of the clothing processing device's release date, purchase date, or installation date, and / or the number of times the clothing processing device has been operated. The display unit displays maintenance information created by the maintenance information management unit.SELECTED DRAWING: Figure 15

Description

[Technical Field]

[0001] The present disclosure relates to a clothing processing service system and method. [Background technology]

[0002] Patent Document 1 discloses a clothes dryer that includes an inner tub that is located inside a housing and that stores clothes, a heat pump device that dehumidifies and heats the air, and a circulation flow path that connects the inner tub and the heat pump device, and the heat pump device includes a case that forms an air inlet and an air outlet that are connected to the circulation flow path, a first heat exchanger that dehumidifies the air, and a second heat exchanger that heats the air. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-163555 Summary of the Invention [Problem to be solved by the invention]

[0004] The present disclosure provides a clothing processing service system and method that allows a user to recognize the optimal timing for performing maintenance. [Means for solving the problem]

[0005] The clothing processing service system of the present disclosure is a clothing processing service system having a clothing processing device, an input unit, a display unit, and a maintenance information management unit that creates maintenance information for the clothing processing device, and the maintenance information management unit creates the maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device and / or the number of times the clothing processing device has been operated, and the display unit displays the maintenance information created by the maintenance information management unit.

[0006] The clothing processing service system of the present disclosure is a clothing processing service system comprising a clothing processing device, a user terminal device having a display unit, and a server, wherein the server has a maintenance information management unit that creates maintenance information for the clothing processing device, and the maintenance information management unit creates the maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device, and / or the number of times it has been operated, and the server transmits the created maintenance information to the user terminal device, and the user terminal device displays the received maintenance information on the display unit.

[0007] The method of the clothing processing service system disclosed herein includes a step in which a maintenance information management unit creates maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device, and / or the number of times it is operated, and a step in which a display unit displays the maintenance information created by the maintenance information management unit.

[0008] The method of the clothing processing service system disclosed herein includes a step in which a maintenance information management unit creates maintenance information based on first information, which is information regarding dates including at least one of the release date, purchase date, and installation date of the clothing processing device and / or the number of times it is operated; a step in which the maintenance information created by the maintenance information management unit is transmitted from the server to a user terminal device; and a step in which a display unit of the user terminal device displays the maintenance information. [Effects of the Invention]

[0009] The clothing processing service system and method disclosed herein can allow users to recognize the optimal timing for performing maintenance. [Brief explanation of the drawings]

[0010] [Figure 1] A block diagram showing the configuration of a clothing processing service system according to a first embodiment. [Figure 2] Schematic cross-sectional view of a clothing treatment device according to the first embodiment. [Figure 3] FIG. 1 is a perspective view of a laundry treatment device according to a first embodiment with a top surface removed; [Figure 4] FIG. 1 is an exploded perspective view of a heat pump unit of a clothing processing device according to a first embodiment. [Figure 5] A block diagram showing the configuration of a clothing processing device according to a first embodiment. [Figure 6] FIG. 1 is a block diagram showing a configuration of a user terminal device according to a first embodiment. [Figure 7] Block diagram showing the configuration of a server according to the first embodiment. [Figure 8] FIG. 1 is a block diagram showing a configuration of a service terminal device according to a first embodiment. [Figure 9] A sequence diagram showing the operation of registering device information in the clothing processing service system according to the first embodiment. [Figure 10] FIG. 1 is a diagram showing the data structure of database A stored in a database storage unit of the clothing processing service system according to the first embodiment. [Figure 11] FIG. 1 is a diagram showing the data structure of a database B stored in a database storage unit of the clothing processing service system according to the first embodiment. [Figure 12] A sequence diagram showing the operation of registering the number of operations of the clothing processing service system according to the first embodiment. [Figure 13] FIG. 1 is a diagram showing the data structure of a database C stored in a database storage unit of the clothing processing service system according to the first embodiment. [Figure 14] A sequence diagram showing the operation of maintenance management of the clothing processing service system according to the first embodiment. [Figure 15] A flowchart showing the operation of maintenance management of the clothing processing service system according to the first embodiment. [Figure 16] A sequence diagram showing the operation of applying for maintenance in the clothing processing service system according to the first embodiment. [Figure 17] FIG. 1 is a diagram showing the data structure of a database D1 stored in a database storage unit of a clothing processing service system according to a first embodiment. [Figure 18] A sequence diagram showing the operation of recording the maintenance service implementation of the clothing processing service system according to the first embodiment. [Figure 19] FIG. 1 is a diagram showing the data structure of a database D2 stored in a database storage unit of the clothing processing service system according to the first embodiment. [Figure 20] A flowchart showing the operation of determining warranty information in the clothing processing service system according to the first embodiment. [Figure 21] FIG. 1 is a diagram showing the data structure of a database E stored in a database storage unit of the clothing processing service system according to the first embodiment. [Figure 22] FIG. 1 is a sequence diagram showing the application display operation of the clothing processing service system according to the first embodiment. [Figure 23] 10A and 10B are diagrams showing examples of display screens on a user terminal device when a clothing processing device of a clothing processing service system according to a first embodiment is in a maintenance management state and when a clothing processing device is not in a maintenance management state; [Figure 24] 10A and 10B are diagrams showing examples of display screens on a user terminal device when a clothing processing device of the clothing processing service system according to the first embodiment has (a) an extended warranty and (b) no extended warranty; [Figure 25] A flowchart showing the operation of maintenance management of the clothing processing service system according to the second embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0011] (Findings that formed the basis of this disclosure) At the time the inventors conceived the present disclosure, a clothes dryer was available that included a heat pump device including a compressor that compresses a refrigerant and a heat exchanger connected to the compressor via a pipe, and a case that accommodated the heat pump device. The heat pump device and case of this clothes dryer are located in a drying path that is connected to a storage tub that accommodates clothes. When the heat pump device operates during the clothes dryer's drying operation, air from the storage tub flows into the case, and the air that flows into the case is dehumidified and heated by passing through the heat exchanger. When the clothes dryer performs repeated drying operations, lint, including lint generated by the clothes stored in the storage tub, flows into the case along with the air and adheres to and accumulates on the fins of the heat exchanger. When lint accumulates in the heat exchanger, the amount of air that can pass through the heat exchanger decreases, which can result in a reduction in drying performance, such as an increase in the time required for drying.

[0012] In order to prevent a decrease in drying performance, it is desirable to perform maintenance on the heat pump device, such as removing lint from the heat exchanger. The inventors discovered a problem that it is necessary to make users aware of the optimal timing for performing maintenance on the heat pump device, and this problem has led to the subject matter of the present disclosure.

[0013] Therefore, the present disclosure provides a clothing processing service system and method that can enable users to recognize the optimal timing for performing maintenance.

[0014] Hereinafter, embodiments will be described in detail with reference to the drawings. However, unnecessary detailed description may be omitted. For example, detailed description of already well-known matters or redundant description of substantially the same configuration may be omitted.

[0015] The accompanying drawings and the following description are provided to enable those skilled in the art to fully understand the present disclosure, and are not intended to limit the subject matter described in the claims.

[0016] (Embodiment 1) The clothing processing service system according to the first embodiment will be described below with reference to FIGS.

[0017] [1-1.Configuration] [1-1-1. Configuration of clothing processing service system] A clothing processing service system 10 will be described with reference to FIG.

[0018] (Clothing disposal service system 10) The clothing processing service system 10 includes a clothing processing device 100, a user terminal device 200, a server 300, and a service terminal device 400, and these devices can communicate with each other via a public communication network 12. The clothing processing device 100 can also communicate with the public communication network 12 via a gateway 11. The public communication network 12 is a communication network that uses a communication protocol such as Wi-Fi (registered trademark), BLE (Bluetooth Low Energy), or Thread (registered trademark).

[0019] The server 300 can communicate with the clothing processing device 100 via the public communication network 12 and the gateway 11 using the server communication unit 301. The server 300 can also communicate with the user terminal device 200 and the service terminal device 400 via the public communication network 12 using the server communication unit 301.

[0020] The clothing processing device 100 can communicate with the server 300 via the main body communication unit 101 through the gateway 11 and the public communication network 12.

[0021] The clothing processing device 100 and the gateway 11 can be wirelessly connected by short-range wireless communication such as Bluetooth (registered trademark) or Wi-Fi (registered trademark).

[0022] In addition, the clothing processing device 100 may have not only the function of short-range wireless connection, but also the function of long-range wireless communication such as WiMAX (Worldwide Interoperability for Microwave Access) (registered trademark), or the function of connecting to a communication network via a cable.

[0023] The user terminal device 200 is, for example, a smartphone with a dedicated application installed, and can communicate with the server 300 via the public communication network 12 by means of a user terminal communication unit 201 .

[0024] The service terminal device 400 is a device used by an operator such as a manufacturer or a service person, and is connected to the server 300 via the public communication network 12 by a service terminal communication unit 401 so as to be able to communicate with the server 300 .

[0025] The user terminal device 200 and the service terminal device 400 are, for example, smartphones, but may also be tablets or personal computer terminals.

[0026] With this configuration, the server 300 sends requests to the clothing processing device 100 and receives data from the clothing processing device 100, sends data to the user terminal device 200 and receives data and requests from the user terminal device 200, and sends data to the service terminal device 400 and receives data and requests from the service terminal device 400.

[0027] The detailed configurations of the clothing processing device 100, the user terminal device 200, the server 300, and the service terminal device 400 will be described later.

[0028] [1-1-2. Configuration of clothing processing device] The configuration of the clothing processing device according to the first embodiment will be described with reference to FIGS.

[0029] (Clothing processing device 100) As shown in FIG. 2, the clothing processing device 100 includes a housing 110, a drying mechanism 120, and a control device 150.

[0030] (Housing 110) 2, the housing 110 is a member that forms the outer shell of the clothing processing device 100, and includes a top surface portion 110a that forms the top surface of the clothing processing device 100. The main body communication unit 101 is housed in the upper interior portion of the housing 110.

[0031] Housing 110 contains water tub 111, which has an open front and is provided so that water can be stored inside housing 110, and washing tub 112, which is provided so that it can rotate inside water tub 111. The peripheral wall of washing tub 112 is provided with a large number of air vents 112a that communicate between the inside and outside of washing tub 112. Air vents 112a allow air to freely flow in and out between water tub 111 and washing tub 112.

[0032] A motor 115 is provided at the lower inner portion of the housing 110. The motor 115 is connected to the washing tub 112 via a belt 116 and a pulley 117. When the motor 115 is driven to rotate, When this is done, washing tub 112 rotates.

[0033] A door 118 for opening and closing the opening of the water tank 111 is provided on the front of the housing 110. A main body operation display unit 119 is also provided on the upper front surface of the housing 110. The main body operation display unit 119 includes a main body input unit 119a that accepts instruction input from the user, and a main body display unit 119b that presents information to the user. The main body operation display unit 119 may be configured with a touch panel, or may be configured with 7-segment displays and physical buttons, or may be configured with a combination of a touch panel and physical buttons.

[0034] The control device 150 is housed in the lower interior portion of the housing 110 and controls the operation of the laundry processing device 100. The detailed structure of the control device 150 will be described later.

[0035] (Drying mechanism 120) 2, the drying mechanism 120 is provided in the upper interior portion of the housing 110. The drying mechanism 120 includes an inlet path 121, an outlet path 122, a drying filter 123, and a heat pump unit .

[0036] Inlet path 121 and outlet path 122 are paths that connect water tub 111 and heat pump unit 130. Inlet path 121 is a path through which air flows into heat pump unit 130 from the top of water tub 111. A dry filter 123 is provided in the middle of inlet path 121 to collect lint such as thread waste contained in the air that flows from water tub 111 into heat pump unit 130.

[0037] Outlet path 122 is a path through which air passes that flows out from heat pump unit 130 to the rear surface of water tub 111. Outlet path 122 includes fan case 124 that houses blower fan 125. Fan case 124 is provided downstream of heat pump unit 130. When blower fan 125 is driven, a flow of air is generated in which air flows out of water tub 111, passes through inlet path 121, heat pump unit 130, and outlet path 122 in this order, and then flows into water tub 111. The path through which air passes that flows out of washing tub 112 and into washing tub 112, including inlet path 121, heat pump unit 130, and outlet path 122, is defined as circulation path 129.

[0038] (Heat pump unit 130) 3, the heat pump unit 130 is disposed below the top surface 110a. When the top surface 110a is removed from the clothing processing device 100, the heat pump unit 130 is exposed on the upper surface.

[0039] As shown in FIGS. 2 and 4, the heat pump unit 130 includes a case body 131, a case lid 132, and a heat pump device 140.

[0040] Case body 131 is formed in a generally box shape with an open top, and houses heat pump device 140. Case lid 132 closes the opening on the top of case body 131 and covers the upper side of heat pump device 140. An inlet-side connection port 131c to which inlet-side path 121 is connected is provided on the front surface of case body 131, and an outlet-side connection port 131d to which fan case 124 of outlet-side path 122 is connected is provided on the back surface of case body 131.

[0041] The case body 131 accommodates the heat pump device 140 inside by inserting the heat pump device 140 into the case body 131 from above toward below. The case body 131 allows the heat pump device 140 to be removed by lifting the heat pump device 140 upward relative to the case body 131.

[0042] (heat pump device 140) 2 and 4, the heat pump device 140 has a compressor 141 that compresses a refrigerant, a heat exchanger 142 that dehumidifies and heats air, and a pipe 145 (shown only in FIG. 4) that connects the compressor 141 and the heat exchanger 142 and through which the refrigerant passes. The heat exchanger 142 includes an evaporator 143 that dehumidifies the air and a condenser 144 that heats the air.

[0043] As shown in FIG. 2, the low-temperature, high-humidity air that has removed moisture from the laundry in the water tub 111 passes through the drying filter 123 to remove lint, then passes through the evaporator 143 of the heat exchanger 142 to be dehumidified and become low-temperature, low-humidity air, and then passes through the condenser 144 to be heated and become high-temperature, low-humidity air, which then passes through the outlet side path 122 and flows back into the water tub 111.

[0044] Although most of the lint is removed by the drying filter 123, some fine lint passes through without being captured by the drying filter 123 and adheres to the front surfaces of the fins 143a of the evaporator 143 of the heat exchanger 142. When lint adheres to and accumulates on the front surfaces of the fins 143a, the flow rate of air that can flow into the evaporator 143 decreases, and the flow rate of air that can pass through the heat exchanger 142 decreases, resulting in a decrease in drying performance. Therefore, maintenance is required, such as lifting the heat exchanger 142 upward from the case body 131 and cleaning the front surfaces of the fins 143a to remove the adhered lint.

[0045] When performing maintenance on the heat exchanger 142 of the heat pump device 140, a worker removes the top surface 110a from the housing 110, removes the case lid 132 from the case body 131 of the heat pump unit 130, and uses a jig (not shown) to lift the heat pump device 140 from the case body 131. With the heat pump device 140 lifted by the jig, the worker cleans the front surfaces of the fins 143a of the evaporator 143 of the heat exchanger 142 and removes lint adhering to the fins 143a. By performing maintenance on the heat pump device 140 using the jig, it is possible to perform maintenance on the heat pump device 140 while minimizing damage to the pipes 145 in which the refrigerant is sealed.

[0046] (Control device 150) The control device 150 has a main body control unit 151 and a main body storage unit 152. The control device 150 is made up of a microprocessor such as a CPU (Central Processing Unit), and the main body storage unit 152 is built into the control device 150. The main body storage unit 152 may be a semiconductor storage element such as a flash memory, and may be configured separately from the control device 150.

[0047] The main body control unit 151 controls each circuit of the clothing processing device 100. The main body control unit 151 controls the execution of operations of the clothing processing device 100, such as washing operation and drying operation.

[0048] The main body storage unit 152 stores programs for the control device 150 to operate, such as operation sequences, etc. It also stores various parameters related to the clothing processing device 100, etc.

[0049] The main body storage unit 152 also stores information on the number of times the clothing processing device 100 has been operated. The main body storage unit 152 stores, as the number of times the clothing processing device 100 has been operated, the number of times the washing operation has been performed, the number of times the drying operation has been performed, and the total number of times the clothing processing device 100 has been operated.

[0050] The main body communication unit 101 has a function of short-range wireless communication such as Bluetooth (registered trademark) or Wi-Fi (registered trademark), and can connect to the server 300 and the user terminal device 200 via the main body communication unit 101.

[0051] The information transmitted by the main body communication unit 101 includes, for example, the power on / off state, the operating status of the laundry processing device 100 while it is running, and data related to the operation.

[0052] The information received by the main body communication unit 101 includes various information including, for example, an instruction to turn the power on / off, a reservation setting instruction to start operation at a reserved time, an instruction to transmit the current status of the clothing processing device 100, etc. This information is stored in the main body storage unit 152.

[0053] The main body operation display unit 119 has a main body input unit 119a and a main body display unit 119b. The main body input unit 119a has, for example, a plurality of push buttons. The main body display unit 119b is, for example, a liquid crystal display device, and displays the operating status, etc. The main body operation display unit 119 may also be a touch panel type liquid crystal display device.

[0054] Motor 115 is a motor for rotating washing tub 112.

[0055] Blower fan 125 generates a current of air that flows out from water tub 111, passes through inlet path 121, heat pump unit 130, and outlet path 122 in this order, and then flows into water tub 111. Compressor 141 compresses the refrigerant.

[0056] [1-1-3. Configuration of user terminal device] The user terminal device according to the first embodiment will be described with reference to FIG.

[0057] (User terminal device 200) FIG. 6 is a block diagram of the user terminal device 200 according to the first embodiment.

[0058] The user terminal processing unit 220 is made up of a microprocessor such as a CPU (Central Processing Unit), and controls each circuit.

[0059] The user terminal communication unit 201 is, for example, a wireless communication device for connecting to the public communication network 12 via a base station.

[0060] The user terminal communication unit 201 receives operation screens, transmits operation instructions to the clothing processing device 100, and transmits and receives setting information and usage setting information of the clothing processing device 100 to and from the server.

[0061] The user terminal operation display unit 210 has a user terminal input unit 210a and a user terminal display unit 210b. The user terminal operation display unit 210 is, for example, a touch panel type liquid crystal display device.

[0062] The user terminal input unit 210a receives input from the user. The user terminal input unit 210a is, for example, a touch panel, but may also be physical buttons or the like.

[0063] The user terminal display unit 210b displays various types of information. For example, the user terminal display unit 210b displays an operation screen transmitted from the server 300. The display method assumes a dedicated application installed on the user terminal device 200 for the clothing processing device 100, but software pre-installed on the user terminal device 200 or an application applicable to multiple devices may also be applied.

[0064] [1-1-4. Server configuration] The server in the first embodiment will be described with reference to Fig. 7. Fig. 7 is a block diagram showing the configuration of the server.

[0065] (Server 300) The server processing unit 330 is made up of a microprocessor such as a CPU (Central Processing Unit), and controls each circuit.

[0066] The server communication unit 301 is connected to the public communication network 12. The server communication unit 301 has a role of transmitting and receiving information to and from each of the clothing processing device 100, the user terminal device 200, and the service terminal device 400, and performs functions such as transmitting operation instructions to the clothing processing device 100, transmitting and receiving setting information and usage setting information for the clothing processing device 100, receiving information from the user terminal device 200 and the service terminal device 400, and transmitting operation screens and information to the user terminal device 200 and the service terminal device 400.

[0067] The database storage unit 310 stores various data related to the user and the clothing processing device 100. The database storage unit 310 stores, in association with each other, information on the user such as a user ID, information on the model name and serial number of the clothing processing device 100, purchase date, installation date, number of times the clothing processing device 100 has been operated, and the like.

[0068] The maintenance information management unit 320 generates information related to the maintenance of the clothing processing device 100. Specifically, the maintenance information management unit 320 generates and manages information related to the maintenance of the heat pump device 140 of the clothing processing device 100, which recommends that a worker perform maintenance of the heat pump device 140 to a user.

[0069] The warranty information management unit 321 manages warranty information related to the clothing processing device 100 .

[0070] The server processing unit 330 controls the server communication unit 301, the maintenance information management unit 320, and the warranty information management unit 321, thereby controlling the operation within the server 300 and communication with the clothing processing device 100, the user terminal device 200, and the service terminal device 400.

[0071] The relationship between the clothing processing device 100, the server 300, and the user terminal device 200 is not limited to one-to-one-to-one. For example, multiple clothing processing devices 100 may be connected to the server 300, or multiple user terminal devices 200 may be connected to one clothing processing device 100. The server 300 may be implemented within a single server 300, or may be implemented by combining multiple servers 300. For example, the server 300 may include a service server for providing services to users and a maintenance server for storing information related to maintenance of the clothing processing device 100. For simplicity, the following description will be given assuming that the server 300 has the functions of a service server and a maintenance server.

[0072] [1-1-5. Configuration of service terminal device] The service terminal device according to the first embodiment will be described with reference to FIG.

[0073] (Service terminal device 400) FIG. 8 is a block diagram of the service terminal device 400. As shown in FIG.

[0074] The service terminal processing unit 420 is, for example, a CPU (Central Processing Unit). It consists of microprocessors such as the PLC Unit, and is responsible for controlling each circuit.

[0075] The service terminal communication unit 401 is, for example, a wireless communication device for connecting to the public communication network 12 via a base station.

[0076] The service terminal communication unit 401 receives operation screens and sends operation instructions to the clothing processing device 100. Transmission and reception of setting information and usage setting information of the clothing processing device 100 are performed between the server and the device.

[0077] The service terminal operation display unit 410 has a service terminal input unit 410a and a service terminal display unit 410b. The service terminal operation display unit 410 is, for example, a touch panel type liquid crystal display device.

[0078] The service terminal input unit 410a receives input from a user. The service terminal input unit 410a is, for example, a touch panel, but may also be physical buttons or the like.

[0079] The service terminal display unit 410b displays various information. For example, the service terminal display unit 410b displays an operation screen transmitted from the server 300. The display method assumes a dedicated application installed on the service terminal device 400 for the clothing processing device 100, but software pre-installed on the service terminal device 400 or an application applicable to multiple devices may also be applied.

[0080] The service terminal device 400 may be configured to be directly connected to the clothing processing device 100 via communication using the clothing processing device 100 as an access point, and to acquire information about the status of the clothing processing device 100.

[0081] [1-2. Operation] The operation of the clothing processing service system 10 configured as above will be described below with reference to FIGS.

[0082] [1-2-1. Device information registration] 9 to 11, the registration of device information of the clothing processing device 100 owned by the user will be described. FIG. 9 is a sequence diagram showing the operation of registering device information. FIG. 10 shows the data structure of database A stored in the database storage unit. FIG. 11 shows the data structure of database B stored in the database storage unit.

[0083] 9, first, the user terminal device 200 accepts input of device information (step S10). The device information includes a device type ID, which is information about the model of the clothing processing device 100, a device identification ID, which is a unique identification number of the clothing processing device 100, and information about the purchase date when the clothing processing device 100 was purchased and the installation date when the clothing processing device 100 was installed.

[0084] In step S10, the user inputs device information of the clothing processing device 100 owned by the user through the user terminal input unit 210a to the user terminal device 200. Then, the user terminal processing unit 220 accepts the device information of the clothing processing device 100 input to the user terminal input unit 210a.

[0085] Next, user terminal device 200 transmits the user ID, which is information about the user, and the device information received from the user in step S10 to server 300 (step S12). In step S12, user terminal processing unit 220 controls user terminal communication unit 201 to transmit the user ID and the device information to server 300.

[0086] The user terminal device 200 may issue an access token when communicating with the server 300. In this case, the user terminal device 200 does not need to transmit the user ID to the server 300 in step S12.

[0087] Specifically, the server 300 stores the user ID and device information received from the user terminal device 200 in the database storage unit 310 (step S14). The server processing unit 330 controls the server communication unit 301 to accept the user ID and device information received from the user terminal device 200. The server processing unit 330 then stores the received user ID and device information in the database storage unit 310.

[0088] 10, server 300 stores database A, which includes information on user IDs, device type IDs, device identification IDs, purchase dates, and installation dates, in database storage unit 310. In database A, the information on device identification IDs, purchase dates, and installation dates is stored in association with user IDs.

[0089] As shown in FIG. 11, the server 300 stores in the database storage unit 310 a database B including information on a device identification ID, a device type ID corresponding to the device identification ID, and the release date of the model corresponding to the device type ID. In database B, the device type ID and release date information are stored linked to the device identification ID. Furthermore, database B stores information on the warranty period. The warranty period includes a basic warranty period and a maintenance additional warranty period. The basic warranty period is the warranty period (e.g., one year) granted when a user purchases a clothing processing device 100 of a model corresponding to the device type ID. The maintenance additional warranty period is the warranty period (e.g., two years) added to the warranty period when maintenance service is performed on the clothing processing device 100. The basic warranty period and the maintenance additional warranty period are set for each device type ID, and in database B, the warranty period and the maintenance additional warranty period are stored linked to the device type ID.

[0090] [1-2-2.Storing the number of operations] The operation count registration of the clothing processing device 100 will be described with reference to Fig. 12 and Fig. 13. Fig. 12 is a sequence diagram showing the operation of operation count registration. Fig. 13 shows the data structure of the database C stored in the database storage unit.

[0091] 12, first, the clothing processing device 100 performs an operation (step S20). In step S20, the clothing processing device 100 can perform a washing operation including washing, rinsing, and spin-drying, or a drying operation in which the heat pump device 140 is operated.

[0092] When the operation of the clothing processing device 100 is completed, the clothing processing device 100 stores the number of operations in the main body storage unit 152 (step S22). In step S22, the main body control unit 151 reads the data of the number of operations from the main body storage unit 152 and updates it. The main body control unit 151 stores the updated data of the number of operations in the main body storage unit 152.

[0093] Next, the clothing processing device 100 transmits information on the number of times of operation to the server 300 (step S24). In step S24, the main body control unit 151 reads out the device identification ID and the data on the number of times of operation from the main body storage unit 152, and controls the main body communication unit 101 to transmit the data to the server 300.

[0094] The server 300 stores the information on the device identification ID and the number of operations received from the clothing processing device 100 in the database storage unit 310 (step S26). In step S26, the server processing unit 330 controls the server communication unit 301 to accept the information on the device identification ID and the number of operations received from the clothing processing device 100. Then, the server processing unit 330 stores the received information on the device identification ID and the number of operations in the database storage unit 310.

[0095] As shown in FIG. 13, the server 300 stores a database C in the database storage unit 310, which includes information on the device identification ID and the number of times the device has been operated. In the database C, the number of times the device has been operated in the clothing processing device 100 is stored in association with the device identification ID. As shown in FIG. 13, the database C stores the number of times the device has been operated in the clothing processing device 100, such as the number of times the device has been dried. The number of times the drying operation has been performed may be stored. By storing the number of times the drying operation has been performed in the database C, the server 300 can acquire the number of times the heat pump unit 140 has been used, and the accuracy of predicting the adhesion of lint to the heat exchanger 142 of the heat pump unit 140 can be improved.

[0096] [1-2-3. Maintenance Management] The operation in maintenance management will be described with reference to Figures 14 and 15. Figure 14 is a sequence diagram showing the operation in maintenance management. Figure 15 is a flowchart showing the operation in maintenance management.

[0097] 14, the server 300 executes maintenance management related to the maintenance of the heat pump device 140 of the clothing processing device 100 (step S30). The operation in step S30 will be described with reference to FIG.

[0098] When the maintenance management flow starts (step S300), the maintenance information management unit 320 reads out the information on the device identification ID and the number of operations stored in the database storage unit 310 in step S26 (Figure 12) (step S302), and determines whether the number of operations has exceeded a predetermined number (e.g., 500 times) for the clothing processing device 100 corresponding to the device identification ID (step S304).

[0099] When the clothing processing device 100 is operated many times, a large amount of lint may adhere to and accumulate on the heat exchanger 142 of the heat pump device 140, which may result in a decrease in drying performance. Therefore, when the clothing processing device 100 is operated many times, it is desirable to perform maintenance on the heat pump device 140 and remove the lint that has adhered to the heat exchanger 142.

[0100] Therefore, if the number of operations exceeds a predetermined number (YES in step S304), the maintenance information management unit 320 records the start of maintenance management of the clothing processing device 100 in the database storage unit 310 (step S306). Furthermore, the maintenance information management unit 320 creates maintenance information, reads out the user ID corresponding to the device identification ID from the database storage unit 310, and determines the notification destination of the maintenance information (step S308).

[0101] The maintenance information management unit 320 creates the maintenance information and determines the destination of notification of the maintenance information, and then ends the maintenance management flow (step S312).

[0102] In step S304, if the number of operations does not exceed the predetermined number of times (NO in step S304), the maintenance information management unit 320 proceeds to step S312 and ends the maintenance management flow.

[0103] 14, the server 300 transmits the maintenance information created in step S30 to the user terminal device 200 of the user corresponding to the determined user ID (step S32). The maintenance information transmitted from the server 300 to the user terminal device 200 in step S32 includes notification content recommending that a maintenance service be performed on the heat pump device 140 by a worker such as a serviceman, and link destination information for transitioning to a web page for applying for maintenance service on the heat pump device 140 by the worker.

[0104] User terminal device 200 displays the maintenance information received from server 300 (step S34). In step S34, user terminal processing unit 220 causes user terminal display unit 210b to display the maintenance information.

[0105] [1-2-4. Maintenance Application] The operation of applying for maintenance will be described with reference to Figures 16 and 17. Figure 16 is a sequence diagram showing the operation of applying for maintenance. Figure 17 shows the data structure of database D1 stored in the database storage unit.

[0106] User terminal device 200 accepts an application for maintenance service from the user (step S40). In step S40, the user can apply for maintenance service by accessing the web page of the linked information displayed on user terminal display unit 210b in step S34 (FIG. 14). Note that server 300 has a function for hosting web pages, and the web page may be hosted on server 300 or on a server different from server 300. User terminal processing unit 220 accepts that the web page of the linked information has been accessed.

[0107] When the user accesses the web page of the linked information, the user terminal device 200 requests data of a maintenance service application screen from the server 300 (step S42). The server 300 transmits data of the maintenance service application screen to be displayed on the user terminal display unit 210b to the user terminal device 200 (step S44).

[0108] The user terminal device 200 displays the maintenance service application screen received from the server 300 (step S46). In step S48, the user terminal processing unit 220 causes the user terminal display unit 210b to display the maintenance service application screen.

[0109] The user terminal device 200 accepts the necessary items for applying for maintenance service from the user (step S48). In step S48, the user inputs the information required for applying for maintenance service into the user terminal input unit 210a, following the maintenance service application screen displayed on the user terminal display unit 210b. The information required for applying for maintenance service may include personal information such as the user's name, address, and telephone number. The user terminal processing unit 220 accepts the content entered by the user into the user terminal input unit 210a.

[0110] The user terminal device 200 transmits the input content received in step S48 together with the device identification ID to the server 300 (step S50).

[0111] The server 300 stores the device identification ID and input content received from the user terminal device 200 in step S50 (step S52). In step S52, the server processing unit 330 stores the device identification ID and input content in the database storage unit 310 in association with the user ID.

[0112] 17, the server 300 stores in the database storage unit 310 a database D1 including information on a maintenance management ID, a maintenance management start date, a maintenance application date, and a scheduled maintenance date. The maintenance management ID is an ID issued when the start of maintenance management is recorded in step S306, and the maintenance management start date is the date on which the start of maintenance management is recorded in S306. The maintenance application date is the date on which an application for maintenance service is accepted from the user in step S52, and the scheduled maintenance date is the date on which a worker is scheduled to perform maintenance service on the heat pump device 140. In the database D1, the maintenance management ID, the maintenance management start date, the maintenance application date, and the scheduled maintenance date are stored in association with a user ID and an equipment identification ID.

[0113] In this embodiment, for the sake of explanation, the database D1 shown in FIG. 17 and the database D2 described later will be used. An example in which the database D1 and the database D2 (FIG. 19) are separated will be described, but it is desirable that the information stored in the databases D1 and D2 be stored together as the database D.

[0114] [1-2-5. Maintenance service implementation information record, warranty information determination] The operations in the maintenance service execution record and warranty information determination will be described using Fig. 18 to Fig. 20. Fig. 18 is a sequence diagram showing the operations in the maintenance service execution record. Fig. 19 shows the data structure of database D2 stored in the database storage unit. Fig. 20 is a flowchart showing the operations in the warranty information determination.

[0115] When the server 300 accepts an application for a maintenance service from the user in step S52 (FIG. 16), a worker visits the user's home and performs maintenance on the heat pump device 140 of the clothing processing device 100 owned by the user. As maintenance of the heat pump device 140, the worker cleans the heat exchanger 142 and removes lint adhering to the heat exchanger 142. When the maintenance of the heat pump device 140 is completed, the worker registers maintenance implementation information.

[0116] As shown in FIG. 18, the service terminal device 400 receives maintenance implementation information from a worker (step S60). In step S60, the worker inputs the user ID of the user, the device identification ID of the clothing processing device 100, and maintenance implementation information for the maintenance performed on the clothing processing device 100 into the service terminal input unit 410a. The maintenance implementation information includes information such as whether or not a maintenance service has been performed and the date of the maintenance service. The service terminal processing unit 420 receives the user ID, device identification ID, and maintenance service implementation information input into the service terminal input unit 410a.

[0117] The service terminal device 400 transmits the maintenance implementation information received in step S60 to the server 300 (step S62). In step S62, the service terminal processing unit 420 controls the service terminal communication unit 401 to transmit the maintenance implementation information to the server 300 together with the user ID and the device identification ID.

[0118] The server 300 stores the maintenance implementation information received from the service terminal device 400 in step S62 together with the user ID and device identification ID in the database storage unit 310 (step S64). In step S64, the server processing unit 330 stores the maintenance implementation information in the database storage unit 310, and ends the maintenance management.

[0119] 19, the server 300 stores a database D2 including information on whether or not a maintenance service is to be performed and the date on which the maintenance service is to be performed as maintenance implementation information in the database storage unit 310. In the database D2, the information on whether or not a maintenance service is to be performed and the date on which the maintenance service is to be performed is stored in association with a user ID, a device identification ID, and a maintenance management ID.

[0120] Returning to Fig. 18, when the maintenance implementation information is stored in step S64, the server 300 determines warranty information based on the maintenance implementation information (step S66). The warranty information includes information related to the warranty period of the clothing processing device 100. The operation in step S66 will be described with reference to Fig. 20.

[0121] When the warranty information determination flow starts (step S660), the warranty information management unit 321 acquires information stored in the database storage unit 310 (step S662). In step S662, the warranty information management unit 321 acquires information such as the device identification ID and whether maintenance has been performed from the database storage unit 310 (step S662), and determines the device identification ID. It is determined whether or not a maintenance service has been performed by an operator on the clothing processing device 100 corresponding to D (step S664).

[0122] If a maintenance service has been performed (YES in step S664), the warranty information management unit 321 determines the warranty information (step S666). Specifically, if a maintenance service has been performed, in step S666, the warranty information management unit 321 determines that the extended warranty for the clothing processing device 100 is "applied." Furthermore, the warranty information management unit 321 determines the extended warranty period based on the date when the maintenance service was performed (database D2) and the maintenance additional warranty period (database B).

[0123] The warranty information management unit 321 stores the warranty information determined in step S666 in the database storage unit 310 (step S668), and ends the warranty information determination flow (step S670). In step S668, the warranty information management unit 321 stores database E shown in Fig. 21 in the database storage unit 310. Database E stores, as warranty information, information on whether or not an extended warranty is available for the clothing processing device and the extended warranty expiration date, linked to the user ID and the device identification ID.

[0124] If maintenance service has been performed (NO in step S664), the process proceeds to step S670, and the warranty information determination flow ends.

[0125] After a worker performs maintenance on the heat pump device 140, the lint adhering to the heat exchanger 142 of the heat pump device 140 is removed, so the drying performance is likely to be improved compared to before the maintenance. However, if the drying performance does not improve even after the maintenance of the heat pump device 140, there is a risk of a malfunction in the heat pump device 140. Therefore, after a worker performs maintenance on the heat pump device 140, an additional maintenance warranty period (for example, two years) is added, and an extended warranty is provided, so that users can use the clothing processing device 100 with peace of mind.

[0126] [1-2-6. Application display] The operation of application display in the user terminal device 200 will be described using Fig. 22 to Fig. 24. Fig. 22 is a sequence diagram showing the operation of application display. Fig. 23 is an example of a display screen in the user terminal device when the clothing processing device is (a) in a maintenance management state and (b) not in a maintenance management state. Fig. 24 is an example of a display screen in the user terminal device when the clothing processing device has (a) an extended warranty and (b) no extended warranty.

[0127] 21, an application display acceptance is executed in the user terminal device 200 (step S70). In step S70, the user issues an instruction via the user terminal input unit 210a to have the user terminal display unit 210b display an application screen. The user terminal processing unit 220 accepts the instruction input to the user terminal input unit 210a.

[0128] The user terminal device 200 requests the server 300 to acquire information to be displayed in the application (step S72).

[0129] The server 300 acquires information relating to maintenance management from the database storage unit 310 (step S74), and acquires warranty information (step S76).

[0130] In step S74, the server processing unit 330 acquires the maintenance management information stored in the database storage unit 310. In step S76, the server processing unit 3 30 acquires information on the availability of an extended warranty as warranty information stored in the database storage unit 310.

[0131] Thereafter, the server 300 responds to the user terminal device 200 with the display content to be displayed on the user terminal display unit 210b (step S78). The user terminal device 200 displays the display content received in step S78 on the user terminal display unit 210b (step S80).

[0132] 23A and 23B show examples of the display screen of the user terminal device 200 when the clothing processing device 100 corresponding to the device identification ID is in (a) a maintenance management state and when it is not in (b) a maintenance management state. In (a) of FIG. 23A, since the clothing processing device 100 corresponding to the device identification ID is in a maintenance management state, the user terminal device 200 displays maintenance information on the user terminal display unit 210b, and a button for applying for maintenance service is displayed. This allows the user to recognize that maintenance is required for the clothing processing device 100, and to apply for maintenance service from the user terminal device 200.

[0133] On the other hand, in FIG. 23(b), the clothing processing apparatus 100 corresponding to the device identification ID is not in a maintenance management state, so the user terminal apparatus 200 does not display maintenance information on the user terminal display unit 210b.

[0134] FIG. 24 shows examples of display screens on the user terminal device 200 when (a) an extended warranty is provided for the clothing processing device 100 corresponding to the device identification ID and (b) the clothing processing device 100 does not have an extended warranty. In FIG. 24(a), the clothing processing device 100 corresponding to the device identification ID is within the extended warranty period. Therefore, the user terminal device 200 displays, as warranty information, on the user terminal display unit 210b, that the clothing processing device 100 is within the extended warranty period. This allows the user to recognize that the clothing processing device 100 is within the extended warranty period. In this case, the user terminal device 200 may display, on the user terminal display unit 210b, the expiration date of the extended warranty, the extended warranty period, or warranty information. By presenting the warranty information displayed on the user terminal display unit 210b of the user terminal device 200 to a technician, the user can receive after-sales service for the heat pump device 140, for example, if there is a malfunction in the heat pump device 140 despite maintenance having been performed on the heat pump device 140.

[0135] On the other hand, in FIG. 23(b), the clothing processing device 100 corresponding to the device identification ID is not within the extended warranty period, so the user terminal device 200 does not display the warranty information on the user terminal display unit 210b.

[0136] [1-2-7. Supplementary Note] In this embodiment, databases A to E of data relating to the user and the clothing processing device 100 are stored in the database storage unit 310 of the server 300. As explained above, the database storage unit 310 may store the data divided into multiple databases, or may store the data collectively as one database. Furthermore, these databases may be stored separately in multiple servers 300.

[0137] In this embodiment, an example has been described in which in steps S10 and S48, the equipment information and the required items for maintenance application are input from the user terminal input unit 210a of the user terminal device 200 and sent to the server 300, but it may also be configured so that they are input into the main body input unit 119a of the clothing processing device 100 and sent to the server 300.

[0138] In this embodiment, an example has been described in which the maintenance information and maintenance application screen are displayed on the user terminal display unit 210b of the user terminal device 200 in steps S34 and S46, respectively, but these may also be transmitted from the server 300 to the clothing processing device 100 and displayed on the main body display unit 119b of the clothing processing device 100.

[0139] In addition, in this embodiment, the maintenance information and warranty information are displayed on the user terminal display unit 210b, but these pieces of information may be displayed on the main body display unit 119b of the clothing processing device 100. In this case, the information indicating that the warranty information is still valid may be transmitted from the server 300 to the clothing processing device 100, or may be transmitted from a terminal device such as the user terminal device 200 to the clothing processing device 100.

[0140] In this embodiment, an example has been described in which the maintenance implementation information is input into the service terminal input unit 410a of the service terminal device 400 in step S60 and transmitted to the server 300, but it may also be input into the user terminal input unit 210a of the user terminal device 200 and transmitted to the server 300, or it may be input into the main body input unit 119a of the clothing processing device 100 and transmitted to the server 300.

[0141] [1-3.Effects] As described above, in this embodiment, the clothing processing service system 10 is a clothing processing service system 10 having a clothing processing device 100, a user terminal input unit 210a (input unit), a user terminal display unit 210b (display unit), and a maintenance information management unit 320 that creates maintenance information for the clothing processing device 100. The maintenance information management unit 320 creates maintenance information based on the number of times the clothing processing device 100 has been operated, and the user terminal display unit 210b displays the maintenance information created by the maintenance information management unit 320.

[0142] As a result, when the clothing processing device 100 is operated many times and maintenance of the clothing processing device 100 is required, maintenance information can be communicated to the user through the user terminal display unit 210b, allowing the user to recognize the optimal timing for performing maintenance.

[0143] As described above, in this embodiment, the clothing processing service system 10 is a clothing processing service system 10 comprising a clothing processing device 100, a user terminal device 200 having a user terminal display unit 210b (display unit), and a server 300, and the server 300 has a maintenance information management unit 320 that creates maintenance information for the clothing processing device 100, and the maintenance information management unit 320 creates the maintenance information based on the number of operations from the clothing processing device 100, and the server 300 transmits the created maintenance information to the user terminal device 200, and the user terminal device 200 displays the received maintenance information on the user terminal display unit 210b.

[0144] As a result, when the clothing processing device 100 is operated many times and maintenance of the clothing processing device 100 is required, maintenance information can be communicated to the user through the user terminal display unit 210b, allowing the user to recognize the optimal timing for performing maintenance.

[0145] In the clothing processing service system 10 of this embodiment, the server 300 may transmit maintenance information to the user terminal device 200 when the number of times the clothing processing device 100 has been operated exceeds a predetermined number of times.

[0146] As a result, when the clothing processing device 100 has been operated a predetermined number of times or more, there is a high possibility that maintenance is required for the clothing processing device 100. Maintenance information can be communicated to the user through 10b, allowing the user to recognize the optimal timing for performing maintenance.

[0147] In addition, in the clothing processing service system 10 of this embodiment, the user terminal device 200 has a user terminal input unit 210a (input unit), and after displaying maintenance information on the user terminal display unit 210b, the user terminal device 200 may, when accepting an application for maintenance service from the user terminal input unit 210a, transmit information regarding the application for maintenance service to the server 300.

[0148] This allows a user who recognizes the maintenance information displayed on the user terminal display unit 210b of the user terminal device 200 to apply for maintenance service from the user terminal device 200. This improves the convenience of applying for maintenance service.

[0149] In addition, in the clothing processing service system 10 of this embodiment, the server 300 has a warranty information management unit 321 that determines warranty information regarding the warranty of the clothing processing device 100, and when a maintenance service is carried out, the server 300 receives maintenance implementation information indicating the implementation of the maintenance service, and when the server 300 receives the maintenance implementation information, the warranty information management unit 321 determines the warranty information, and the user terminal device 200 may be able to display information regarding the warranty information on the user terminal display unit 210b.

[0150] This allows warranty information regarding the clothing processing device 100 to be presented to the user when a maintenance service is performed by a worker.

[0151] In addition, in the clothing processing service system 10 of this embodiment, the warranty information may include warranty period information relating to the period of the extended warranty, and the user terminal device 200 may display the warranty period information on the user terminal display unit 210b.

[0152] This allows the user to know the period of the extended warranty for the clothing processing device 100 that will be granted after the maintenance service is performed.

[0153] In addition, in the clothing processing service system 10 of this embodiment, the clothing processing device 100 includes a washing tub 112 (storage tub) for storing laundry, a circulation path 129 through which air in the washing tub 112 circulates, a compressor 141 for compressing a refrigerant, and a heat pump device 140 including a heat exchanger 142 for dehumidifying and heating the air in the circulation path 129, and the maintenance information may be information regarding the maintenance of the heat pump device 140.

[0154] This allows the user to be notified that maintenance of the heat pump device 140 is necessary, since if the clothing processing device 100 is operated many times, lint may adhere to and accumulate in the heat exchanger 142 of the heat pump device 140, which may result in a decrease in drying performance.

[0155] As described above, in this embodiment, the method of the clothing processing service system 10 includes step S308 in which the maintenance information management unit 320 creates maintenance information based on the number of times the clothing processing device 100 is operated, and step S34 in which the user terminal display unit 210b displays the maintenance information created by the maintenance information management unit 320.

[0156] As a result, when the clothing processing device 100 is operated many times and maintenance of the clothing processing device 100 is required, maintenance information can be communicated to the user through the user terminal display unit 210b. You can recognize the timing.

[0157] As described above, in this embodiment, the method of the clothing processing service system 10 includes step S308 in which the maintenance information management unit 320 creates maintenance information based on the number of times the clothing processing device 100 has been operated from the clothing processing device 100, step S32 in which the maintenance information created by the maintenance information management unit 320 is transmitted from the server 300 to the user terminal device 200, and step S34 in which the user terminal display unit 210b of the user terminal device 200 displays the maintenance information.

[0158] As a result, when the clothing processing device 100 is operated many times and maintenance of the clothing processing device 100 is required, maintenance information can be communicated to the user through the user terminal display unit 210b, allowing the user to recognize the optimal timing for performing maintenance.

[0159] (Embodiment 2) Hereinafter, the second embodiment will be described with reference to Fig. 25. The second embodiment differs from the first embodiment in that steps T302 and T304 are executed in place of steps S302 and S304 in the first embodiment. Since the other points are the same as those in the first embodiment, the description thereof will be omitted.

[0160] [2-1. Operation] [2-1-1. Maintenance Management] 25, the maintenance information management unit 320 acquires data stored in the database storage unit 310 (step T302). In step T302, the maintenance information management unit 320 acquires information on the device identification ID and the release date of the clothing processing device 100 corresponding to the device identification ID. Then, the maintenance information management unit 320 determines whether a predetermined period (e.g., three years) has passed since the release date acquired in step T302 (step T304).

[0161] If a long time has passed since the release date of the clothing processing device 100, it may have been operated many times during that time, and a large amount of lint may have accumulated on the heat exchanger 142. Therefore, if a long time has passed since the release date of the clothing processing device 100, it is desirable to perform maintenance on the heat pump device 140 and remove the lint that has adhered to the heat exchanger 142.

[0162] Therefore, if a predetermined period has elapsed since the release date of the clothing processing device 100 (YES in step T304), the maintenance information management unit 320 records the start of maintenance management of the clothing processing device 100 in the database storage unit 310 (step S306).

[0163] In step T304, if the predetermined period has not passed since the release date of the clothing processing device 100 (NO in step T304), the maintenance information management unit 320 proceeds to step S312 and ends the maintenance management flow.

[0164] [2-1-2. Supplementary Note] In this embodiment, in step T304, it is determined whether or not a predetermined period has elapsed since the release date of the clothing processing device 100, but instead of the release date of the clothing processing device 100, it may be determined whether or not a predetermined period has elapsed since the purchase date of the clothing processing device 100, or whether or not a predetermined period has elapsed since the installation date of the clothing processing device 100. It is sufficient to make the determination from a date that includes at least one of the release date, purchase date, and installation date of the clothing processing device 100.

[0165] The release date of the clothing processing device 100 can be obtained by inputting the device type ID in step S10 and notifying the server 300 of the device type ID information in step S12. In this case, the maintenance information management unit 320 can obtain the release date of the clothing processing device 100 by referring to a database (e.g., database B) stored in the database storage unit 310 even if the release date of the clothing processing device 100 has not been input in the user terminal device 200.

[0166] In step T304, if it is determined from a date including at least one of the release date, purchase date, and installation date of the clothing processing device 100, it is sufficient that the necessary information has been transmitted from the user terminal device 200 to the server 300, and therefore the clothing processing device 100 does not need to be able to communicate with the server 300. Therefore, a simple system can be used to make the user aware of the maintenance information.

[0167] [2-2. Effects, etc.] As described above, in this embodiment, the clothing processing service system 10 is a clothing processing service system 10 having a clothing processing device 100, a user terminal input unit 210a (input unit), a user terminal display unit 210b (display unit), and a maintenance information management unit 320 that creates maintenance information for the clothing processing device 100. The maintenance information management unit 320 creates maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device 100, and the user terminal display unit 210b displays the maintenance information created by the maintenance information management unit 320.

[0168] As a result, if a long period of time has passed since the user started using the clothing processing device 100, the clothing processing device 100 will have been operated many times, and it is highly likely that maintenance of the clothing processing device 100 will be necessary, so maintenance information can be communicated to the user through the user terminal display unit 210b, allowing the user to recognize the optimal timing for performing maintenance.

[0169] As described above, in this embodiment, the clothing processing service system 10 is a clothing processing service system 10 comprising a clothing processing device 100, a user terminal device 200 having a user terminal display unit 210b (display unit), and a server 300, and the server 300 has a maintenance information management unit 320 that creates maintenance information for the clothing processing device 100, and the maintenance information management unit 320 creates the maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device 100, and the server 300 transmits the created maintenance information to the user terminal device 200, and the user terminal device 200 displays the received maintenance information on the user terminal display unit 210b.

[0170] As a result, if a long period of time has passed since the user started using the clothing processing device 100, the clothing processing device 100 will have been operated many times, and it is highly likely that maintenance of the clothing processing device 100 will be necessary, so maintenance information can be communicated to the user through the user terminal display unit 210b, allowing the user to recognize the optimal timing for performing maintenance.

[0171] In addition, in the clothing processing service system 10 of this embodiment, the server 300 may send maintenance information to the user terminal device 200 when a predetermined period has passed since a date including at least one of the release date, purchase date, and installation date of the clothing processing device 100.

[0172] As described above, in the present embodiment, the method of the clothing processing service system 10 is such that the maintenance information management unit 320 records at least the release date, purchase date, and installation date of the clothing processing device 100. and a step S34 in which the user terminal display unit 210b displays the maintenance information created by the maintenance information management unit 320.

[0173] As described above, in this embodiment, the method of the clothing processing service system 10 includes step S308 in which the maintenance information management unit 320 creates maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device 100, step S32 in which the maintenance information created by the maintenance information management unit 320 is transmitted from the server 300 to the user terminal device 200, and step S34 in which the user terminal display unit 210b of the user terminal device 200 displays the maintenance information.

[0174] (Other embodiments) As described above, the first and second embodiments have been described as examples of the technology disclosed in the present application. However, the technology in the present disclosure is not limited to these, and can be applied to embodiments in which modifications, substitutions, additions, omissions, etc. are made. Furthermore, it is also possible to combine the components described in the first and second embodiments to create new embodiments.

[0175] In the first and second embodiments, the clothing processing device 100, which is a drum type washer-dryer, has been described as an example of a clothing processing device, but the clothing processing device may be a vertical washer-dryer or a clothes dryer.

[0176] It should be noted that the above-described embodiments are intended to illustrate the technology of the present disclosure, and various modifications, substitutions, additions, omissions, etc. may be made within the scope of the claims or their equivalents.

[0177] (Addendum) The clothing processing service system of Technology 1 is a clothing processing service system having a clothing processing device, an input unit, a display unit, and a maintenance information management unit that creates maintenance information for the clothing processing device, and the maintenance information management unit creates the maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device and / or the number of times the clothing processing device has been operated, and the display unit displays the maintenance information created by the maintenance information management unit.

[0178] The clothing processing service system of Technology 2 is a clothing processing service system comprising a clothing processing device, a user terminal device having a display unit, and a server, wherein the server has a maintenance information management unit that creates maintenance information for the clothing processing device, and the maintenance information management unit creates the maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device, and / or the number of times it has been operated, and the server transmits the created maintenance information to the user terminal device, and the user terminal device displays the received maintenance information on the display unit.

[0179] The clothing processing service system of Technique 3 is the clothing processing service system according to Technique 1 or 2, in which the server transmits maintenance information to the user terminal device when a first predetermined period has elapsed from the date.

[0180] The clothing processing service system of Technique 4 is the clothing processing service system according to any one of Techniques 1 to 3, in which the server transmits maintenance information to the user terminal device when the number of times the clothing processing device has been operated exceeds a predetermined number of times.

[0181] The clothing processing service system of Technology 5 is a clothing processing service according to any one of Technology 1 to Technology 4. In the maintenance system, the user terminal device has an input unit, and after displaying maintenance information on the display unit, the user terminal device accepts an application for maintenance service from the input unit and transmits information regarding the application for maintenance service to the server.

[0182] The clothing processing service system of Technology 6 is a clothing processing service system described in Technology 5, in which the server has a warranty information management unit that determines warranty information regarding the warranty of the clothing processing device, and when a maintenance service is carried out, the server receives maintenance implementation information indicating the implementation of the maintenance service, and when the server receives the maintenance implementation information, the warranty information management unit determines the warranty information, and the user terminal device is able to display information regarding the warranty information on the display unit.

[0183] A clothing processing service system according to a seventh aspect of the present invention is the clothing processing service system according to the sixth aspect, wherein the warranty information includes warranty period information relating to the warranty period, and the user terminal device displays the warranty period information on the display unit.

[0184] The clothing processing service system of Technology 8 is a clothing processing service system described in any one of Technology 1 to Technology 7, in which the clothing processing device includes a storage tank for storing laundry, a circulation path through which air in the storage tank circulates, a compressor for compressing a refrigerant, and a heat pump device including a heat exchanger for dehumidifying and heating the air in the circulation path, and the maintenance information is information related to the maintenance of the heat pump device.

[0185] The method of the clothing processing service system of Technology 9 is a method of the clothing processing service system, which includes a step in which a maintenance information management unit creates maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device, and / or the number of times it has been operated, and a step in which a display unit displays the maintenance information created by the maintenance information management unit.

[0186] The method of the clothing processing service system of Technology 10 is a method of the clothing processing service system, which includes the steps of a maintenance information management unit creating maintenance information based on dates including at least one of the release date, purchase date, and installation date of the clothing processing device, and / or the number of times it has been operated, a step of transmitting the maintenance information created by the maintenance information management unit from a server to a user terminal device, and a step of displaying the maintenance information on a display unit of the user terminal device. [Industrial Applicability]

[0187] The present disclosure is applicable to a clothing processing service system and method. [Explanation of symbols]

[0188] 10. Clothing disposal service system 11 Gateway 12 Public communications network 100 Clothes treatment device 101 Main unit communication unit 111 Aquarium 112 Washing tub (storage tub) 115 Motor 119a Main unit input section (input section) 119b Main unit display section (display section) 120 Drying mechanism 125 Blower fan 130 Heat pump unit 140 Heat pump equipment 141 Compressor 142 Heat exchanger 143 Evaporator 144 Condenser 145 Pipeline 150 control device 151 Main unit control section 152 Main unit memory unit 200 User terminal device 201 User terminal communication unit 210 User terminal operation display unit 210a User terminal input unit (input unit) 210b User terminal display unit (display unit) 220 User terminal processing unit 300 servers 301 Server Communication Department 310 Database storage section 320 Maintenance Information Management Department 321 Warranty Information Management Department 330 Server processing unit 400 Service Terminal Equipment 401 Service terminal communication unit 410 Service terminal operation display unit 410a service terminal input unit (input unit) 410b Service terminal display unit (display unit) 420 Service terminal processing unit

Claims

1. A clothing processing service system having a clothing processing device, an input unit, a display unit, and a maintenance information management unit that creates maintenance information for the clothing processing device, the maintenance information management unit creates the maintenance information based on a date including at least one of a release date, a purchase date, and an installation date of the clothing processing device and / or the number of times the clothing processing device has been operated; A clothing processing service system in which the display unit displays the maintenance information created by the maintenance information management unit.

2. A clothing processing service system comprising a clothing processing device, a user terminal device having a display unit, and a server, The server has a maintenance information management unit that creates maintenance information for the clothing processing device, the maintenance information management unit creates the maintenance information based on a date including at least one of a release date, a purchase date, and an installation date of the clothing processing device, and / or the number of times the clothing processing device has been operated; the server transmits the created maintenance information to the user terminal device; A clothing processing service system in which the user terminal device displays the received maintenance information on the display unit.

3. The clothing processing service system according to claim 2 , wherein the server transmits the maintenance information to the user terminal device when a first predetermined period has elapsed from the date.

4. The clothing processing service system according to claim 2 , wherein the server transmits the maintenance information to the user terminal device when the number of times the clothing processing device has been operated exceeds a predetermined number.

5. the user terminal device has an input unit, The clothing processing service system of claim 2, wherein the user terminal device displays the maintenance information on the display unit, and then, when it receives an application for a maintenance service from the input unit, transmits information regarding the application for the maintenance service to the server.

6. The server has a warranty information management unit that determines warranty information related to the warranty of the clothing processing device, When the maintenance service is implemented, the server receives maintenance implementation information indicating the implementation of the maintenance service; the warranty information management unit determines the warranty information when the server receives the maintenance implementation information; The clothing processing service system according to claim 5 , wherein the user terminal device is capable of displaying information relating to the warranty information on the display unit.

7. the warranty information includes warranty period information regarding the period of the warranty; The clothing processing service system according to claim 6, wherein the user terminal device displays the warranty period information on the display unit.

8. The clothing treatment device includes: a storage tub for storing laundry; a circulation path through which air circulates within the storage tank; The compressor compresses the refrigerant, and the heat exchanger dehumidifies and heats the air in the circulation path. a heat pump device including: The maintenance information is information regarding maintenance of the heat pump device. The clothing processing service system according to any one of claims 1 to 7.

9. 1. A method for a clothing processing service system, comprising: a step in which a maintenance information management unit creates the maintenance information based on a date including at least one of a release date, a purchase date, and an installation date of the clothing processing device, and / or the number of times the clothing processing device has been operated; a step in which the display unit displays the maintenance information created by the maintenance information management unit; A method for a clothing processing service system comprising:

10. 1. A method for a clothing processing service system, comprising: a step in which a maintenance information management unit creates the maintenance information based on a date including at least one of a release date, a purchase date, and an installation date of the clothing processing device, and / or the number of times the clothing processing device has been operated; transmitting the maintenance information created by the maintenance information management unit from a server to the user terminal device; a step of displaying the maintenance information on a display unit of the user terminal device; A method for a clothing processing service system comprising:

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