Management system, management device, management method, and program

Abstract

To provide a management system, a management device, a management method, and a program which facilitate the confirmation of a situation of a vehicle.SOLUTION: A management system includes: an in-vehicle imaging device having imaging means for imaging an environment at least inside or outside a vehicle, and recording means for recording a video taken by the imaging means; a management device communicable with the in-vehicle imaging device via a network; and an operator device communicable with the in-vehicle imaging device and the management device via the network. A first processor of the operator device requests the start of communication with the in-vehicle imaging device and the operator device from the management device according to input. When receiving the request, a second processor of the management device commands the in-vehicle imaging device to start the communication with the in-vehicle imaging device and the operator device. When receiving the command, a third processor of the in-vehicle imaging device transmits data on the video taken by the in-vehicle imaging device to the operator device.SELECTED DRAWING: Figure 18

Description

[Technical Field]

[0001] The present invention relates to a management system, a management device, a management method, and a program. [Background technology]

[0002] There are known technologies for dispatching a taxi in response to a user's request for dispatching a taxi. For example, Patent Document 1 discloses a technology for estimating the arrival times of the user and the taxi at the user's desired boarding location, matching the estimated results, and dispatching a taxi so as to minimize the difference between the estimated results. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2023-027694 Summary of the Invention [Problem to be solved by the invention]

[0004] Recently, the shortage of taxi drivers has become a serious problem in some regions. As a result, there are areas where the supply of taxis is insufficient to meet the demand for taxi dispatch. As a result, the introduction of ride-sharing (Japanese-style ride-sharing), in which ordinary drivers use their own cars to transport users for a fee, is progressing. In Japanese-style ride-sharing, for example, ordinary drivers can belong to a taxi company and, as a ride-sharing driver, transport users for a fee under the management of the taxi company.

[0005] In Japanese ride-sharing services, taxi operators who manage ride-sharing drivers may need to check the status of the vehicle driven by the ride-sharing driver. For example, if an accident occurs in a vehicle driven by a ride-sharing driver, the taxi operator needs to check the status of the vehicle and take action to address the accident. Therefore, it is desirable to make it easier for taxi operators to check the status of the vehicle.

[0006] In view of the above, an object of the present invention is to provide a management system, a management device, a management method, and a program that can easily check the status of a vehicle. [Means for solving the problem]

[0007] In order to solve the above problem, the management system of the present invention is a management system comprising an in-vehicle imaging device having an imaging means for imaging at least one of the environments inside and outside the vehicle and a recording means for recording the images captured by the imaging means, a management device capable of communicating with the in-vehicle imaging device via a network, and an operator device capable of communicating with the in-vehicle imaging device and the management device via the network, wherein the operator device comprises one or more first processors, the management device comprises one or more second processors, and the in-vehicle imaging device comprises one or more third processors, wherein the first processor requests the management device to start communication between the in-vehicle imaging device and the operator device in response to an input, the second processor, upon receiving the request, instructs the in-vehicle imaging device to start communication between the in-vehicle imaging device and the operator device, and the third processor, upon receiving the command, transmits the image data captured by the in-vehicle imaging device to the operator device. The first processor may cause video data and audio data to be communicated to and from the third processor. The first processor may request the management device to stop communication between the vehicle-mounted imaging device and the business operator device in response to input, and the second processor, upon receiving the request, may instruct the vehicle-mounted imaging device to stop communication between the vehicle-mounted imaging device and the business operator device, and the third processor, upon receiving the instruction, may stop transmitting the video data. The third processor may set a switchable mode between a first mode and a second mode, and when the mode is the first mode, recording of the image captured by the imaging means is executed by a recording means, and when the mode is the second mode, recording of the image by the recording means is not executed, and information regarding the set mode is sent to the management device, and when the second processor receives the request and the mode is the second mode, it may not execute the command to the vehicle-mounted imaging device. In order to solve the above problem, the management device of the present invention is equipped with one or more processors, and when the processor receives a request from an operator device to start communication between an in-vehicle imaging device and the operator device, it instructs the in-vehicle imaging device to start communication between the in-vehicle imaging device and the operator device. In order to solve the above problem, the management method of the present invention provides that, when a computer receives a request from an operator device to start communication between an in-vehicle imaging device and the operator device, the computer instructs the in-vehicle imaging device to start communication between the in-vehicle imaging device and the operator device. In order to solve the above problem, the program of the present invention causes a computer to execute, when a request is received from an operator device to start communication between an in-vehicle imaging device and the operator device, instructing the in-vehicle imaging device to start communication between the in-vehicle imaging device and the operator device. [Effects of the Invention]

[0008] According to the present invention, it is possible to easily check the status of a vehicle. [Brief explanation of the drawings]

[0009] [Figure 1]FIG. 1 is a block diagram for explaining an outline of a vehicle dispatch management system. [Figure 2] FIG. 2 is a block diagram illustrating the configuration of a user terminal. [Figure 3] FIG. 3 is a block diagram illustrating the configuration of the taxi terminal. [Figure 4] FIG. 4 is a block diagram for explaining the configuration of the NRS terminal and the associated devices. [Figure 5] FIG. 5 is a block diagram illustrating the configuration of the carrier terminal. [Figure 6] FIG. 6 is a block diagram illustrating the configuration of the vehicle dispatch management server. [Figure 7] FIG. 7 is a diagram showing an example of a top screen displayed on the display device when the driver application of the NRS terminal is started before the start of driving duty. [Figure 8] FIG. 8 shows an example of the daily inspection screen. [Figure 9] FIG. 9 shows an example of a self-check screen for pre-duty tasks. [Figure 10] FIG. 10 is a diagram illustrating the flow of pre-duty work. [Figure 11] FIG. 11 shows an example of a video call screen on the NRS terminal. [Figure 12] FIG. 12 is a diagram showing an example of a menu screen displayed on the display device of the NRS terminal during crew duty. [Figure 13] FIG. 13 shows an example of a self-check screen for necessary post-duty work. [Figure 14] FIG. 14 is a diagram illustrating the flow of necessary post-duty work. [Figure 15] FIG. 15 is a diagram showing an example of a mode setting screen of the drive recorder. [Figure 16] FIG. 16 is a sequence diagram illustrating an example of a mode setting process of the drive recorder. [Figure 17] FIG. 17 is a diagram showing an example of a video acquisition screen of the operator terminal. [Figure 18]FIG. 18 is a sequence diagram illustrating an example of a video acquisition process of the business operator terminal. DETAILED DESCRIPTION OF THE INVENTION

[0010] Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. Dimensions, materials, and other specific values ​​shown in the embodiments are merely examples for facilitating understanding of the invention and, unless otherwise specified, do not limit the present invention. In this specification and drawings, elements having substantially the same functions and configurations are designated by the same reference numerals to avoid redundant explanation, and elements not directly related to the present invention are not shown.

[0011] (Management System 1) FIG. 1 is a block diagram for explaining an overview of a management system 1. The management system 1 includes a plurality of user terminals 20, a plurality of taxi terminals 30, a plurality of taxi vehicles 32, a plurality of NRS terminals 40, a plurality of NRS vehicles 42, one or more business operator terminals 50, and one or more management servers 60. In the management system 1, NRS vehicles 42 are included in addition to taxi vehicles 32 as commercial vehicles that serve as transportation means for users 2. Here, NRS is an abbreviation for Nippon-style Ride Share or Nihon-gata Ride Share, and refers to a service in which ordinary drivers transport users 2 for a fee using their own cars or the like.

[0012] Hereinafter, for ease of explanation, when referring to the taxi vehicle 32 and the NRS vehicle 42 collectively without distinction, they may be simply referred to as the vehicle. When referring to the taxi driver 3 of the taxi vehicle 32 and the NRS driver 4 of the NRS vehicle 42 collectively without distinction, they may be simply referred to as the driver. When referring to the taxi terminal 30 and the NRS terminal 40 collectively without distinction, they may be referred to as the vehicle terminal.

[0013] Furthermore, the work of a driver driving a vehicle as a commercial vehicle, which is a means of transportation for User 2, may be referred to as "duty." Furthermore, the work of performing duty, in other words, the driving time, may be referred to as "shift." Furthermore, the transportation unit from the time when the driver loads passengers into the vehicle to the time when the passengers are transported and payment is completed (in other words, the time when the passengers are dropped off) may be referred to as "sales." In other words, a driver will perform one or more sales during one shift of work.

[0014] The user terminal 20 is an electronic device owned by the user 2. The user 2 is a passenger in a commercial vehicle (such as a taxi vehicle 32 or an NRS vehicle 42). Examples of the user terminal 20 include a smartphone, a personal computer, and a tablet PC. In the management system 1, there are multiple combinations of users 2 and user terminals 20. Note that the user 2 in this embodiment is not limited to one person, and may refer to multiple people who can ride in one taxi vehicle 32.

[0015] FIG. 2 is a block diagram illustrating the configuration of the user terminal 20. The user terminal 20 includes a communication device 120, a processing device 122, a display device 124, an input device 126, and a storage device 128. The communication device 120 is communicatively connected to an external device, such as a management server 60, via a base station 5 and a network 6. The processing device 122 includes a semiconductor integrated circuit including a processor such as a central processing unit (CPU), a read-only memory (ROM) storing programs, and a random access memory (RAM) used as a work area. A user application for the management system 1 is installed on the user terminal 20. The processing device 122 runs the program to control the user application and function as a vehicle dispatch request unit 180 that assists the user 2 in inputting a vehicle dispatch request. The display device 124 includes a liquid crystal display, an organic electroluminescence (EL) display, or the like, and displays various information, such as an image of the user application used to make a vehicle dispatch request. The input device 126 includes a touch panel, switches, buttons, keys, a microphone for voice input, etc. superimposed on the display device 124, and accepts input from the user 2, such as information for requesting a vehicle dispatch. The storage device 128 is configured with storage means such as an HDD (Hard Disk Drive), SD memory, SSD (Solid State Drive), etc.

[0016] The taxi terminal 30 is an electronic device (computer) loaned to a taxi driver 3 of a taxi vehicle 32, or an electronic device (computer) owned by the taxi driver 3. The taxi terminal 30 is associated with the taxi vehicle 32. Examples of the taxi terminal 30 include a smartphone, a personal computer, and a tablet PC. The taxi terminal 30 is an example of a vehicle terminal.

[0017] FIG. 3 is a block diagram illustrating the configuration of the taxi terminal 30. The taxi terminal 30 includes a communication device 130, a processing device 132, a display device 134, an input device 136, and a storage device 138. The communication device 130 is communicatively connected to external devices, such as the operator terminal 50 and the management server 60, via a base station 5 and a network 6. The processing device 132 includes a semiconductor integrated circuit including a processor (CPU), a ROM storing programs, and a RAM used as a work area. A vehicle application for the management system 1 is installed in the taxi terminal 30. The processing device 132 runs a program to control the vehicle application and function as a dispatch response unit 182 that supports the taxi driver 3 in inputting responses to dispatch requests. The display device 134 includes a liquid crystal display and an organic electroluminescence (EL) display, and displays various information, such as a notification that the taxi 32 has been the subject of a dispatch request (dispatch target notification) and information related to the dispatch request (boarding location, user information about the user 2, and disembarking location). Hereinafter, the target of a dispatch request may be referred to as the "dispatch target," and the vehicle that has been dispatched may be referred to as the "dispatch target vehicle." The input device 136 includes a touch panel, switches, buttons, keys, a microphone for voice input, etc. superimposed on the display device 134, and receives input from the taxi driver 3, such as acceptance of the dispatch request. The storage device 138 is composed of storage means such as an HDD, SD memory, or SSD. The taxi terminal 30 can acquire its own position on a map through location identification means such as a GPS (Global Positioning System).

[0018] The taxi driver 3 is a driver who holds a Class 2 driver's license for a standard vehicle and belongs to a taxi business (general passenger automobile transportation business). The taxi vehicle 32 is, for example, a vehicle that belongs to a taxi business and can transport the user 2 as a taxi business for a fee. In the management system 1, there are multiple combinations of taxi drivers 3, taxi vehicles 32, and taxi terminals 30. Note that in this embodiment, an example of a four-wheeled taxi (hire car) is given as the taxi vehicle 32 to be dispatched, but the taxi vehicle 32 is not limited to this example, and may include, for example, a motorcycle (motorcycle taxi) or the like as long as it is a vehicle capable of transporting people.

[0019] The NRS terminal 40 is an electronic device (computer) owned by the NRS driver 4, and can be placed in the NRS vehicle 42. Examples of the NRS terminal 40 include a smartphone, a personal computer, and a tablet PC. The NRS driver 4, for example, brings his / her own NRS terminal 40 into the NRS vehicle 42, which is his / her own private car, and drives the NRS vehicle 42. The NRS terminal 40 is not limited to being brought into the vehicle when driving, but may also be pre-installed in the NRS vehicle 42. The NRS terminal 40 is used when the NRS driver 4 is on duty. This makes it possible to use the NRS vehicle 42 as a commercial vehicle in place of the taxi vehicle 32. The NRS terminal 40 is an example of a vehicle terminal.

[0020] 4 is a block diagram illustrating the configuration of the NRS terminal 40 and associated devices. The NRS terminal 40 includes a communication device 140, a processing device 142, a display device 144, an input device 146, and a storage device 148. The communication device 140 is connected to the outside, for example, a carrier terminal 50 or a management server 60, via the base station 5 and the network 6 so as to be able to communicate with the outside. The processing device 142 has a semiconductor integrated circuit including a processor (CPU), a ROM in which programs and the like are stored, a RAM used as a work area, and the like.

[0021] A driver application 200 (driver app in FIG. 4 ), which is a vehicle application for the management system 1, is installed on the NRS terminal 40. The driver application 200 is software that supports the driving of the NRS driver 4. The processing device 142 controls the driver application 200 by running the program, and functions as a vehicle dispatch response unit 184 and a necessary work processing unit 202. The vehicle dispatch response unit 184 supports the NRS driver 4 in inputting responses to vehicle dispatch requests, etc.

[0022] Taxi driver 3 and NRS driver 4 perform necessary tasks related to transportation safety before the start of a driving shift and after the end of a driving shift. Hereinafter, for ease of explanation, the tasks required before the start of a driving shift may be referred to as pre-drive necessary tasks, and the tasks required after the end of a driving shift may be referred to as post-drive necessary tasks. When referring to pre-drive necessary tasks and post-drive necessary tasks collectively without distinguishing between them, they may simply be referred to as necessary tasks. Necessary tasks include roll calls. A roll call is a process in which the taxi company checks at least the driver's condition. Hereinafter, for ease of explanation, a roll call included in pre-drive necessary tasks may be referred to as pre-drive roll calls, and a roll call included in post-drive necessary tasks may be referred to as post-drive roll calls. A roll call conducted directly between a taxi company and a driver at the taxi company's location without imaging may be referred to as a face-to-face roll call. A roll call conducted indirectly between a taxi company and a remote location using an NRS terminal 40 may be referred to as a remote roll call. In the remote roll call, the roll call is performed via a video call, which will be described later. The necessary work processing unit 202 performs processing to support necessary work, which is at least one of the work required before the driver starts driving and the work required after the driver finishes driving. For example, the necessary work processing unit 202 performs processing to support the roll call of the NRS driver 4. The necessary work and roll call will be described in detail later.

[0023] The display device 144 includes a liquid crystal display and an organic electroluminescence display, and displays various information such as the fact that the NRS vehicle 42 has become a target for dispatch (dispatch target notification), information about the dispatch request (boarding location, disembarking location, user information about user 2), and information about the roll call (roll call items, etc.). The input device 146 includes a touch panel, switches, buttons, keys, a microphone for voice input, etc. superimposed on the display device 144, and accepts input from the NRS driver 4, such as acceptance of the dispatch request. The input device 146 also includes a camera 204 that can capture images of the NRS driver 4's face, etc. The storage device 148 is composed of storage means such as an HDD, SD memory, or SSD. The NRS terminal 40 can obtain its own location on a map through location identification means such as GPS.

[0024] As shown in FIG. 4 , the NRS vehicle 42 is provided with a drive recorder 220. The drive recorder 220 is, for example, an electronic device (computer) installed inside the NRS vehicle 42. The drive recorder 220 includes an exterior camera 222, an interior camera 224, a communication device 226, a processing device 228, an output device 230, an input device 232, and a storage device 234. The exterior camera 222 is an imaging device (imaging means) that captures images of the environment outside the NRS vehicle 42. In this embodiment, the exterior camera 222 is provided in the front of the interior of the NRS vehicle 42 and captures images in front of the NRS vehicle 42. However, this is not limiting, and the exterior camera 222 may also be provided in the rear of the interior of the NRS vehicle 42 and capture images behind the NRS vehicle 42. The exterior camera 222 may also include both a first camera that captures images in front of the NRS vehicle 42 and a second camera that captures images behind the NRS vehicle 42. The in-vehicle camera 224 is an imaging device (imaging means) that captures images of the interior environment of the NRS vehicle 42, for example, the cabin of the NRS vehicle 42. The "still images" and "moving images" captured by the exterior camera 222 and the interior camera 224 may be collectively referred to as "video (images)." The communication device 226 is communicatively connected to external devices, such as the operator terminal 50 and the management server 60, via the base station 5 and the network 6. The processing device 228 has a semiconductor integrated circuit including a processor (CPU), a ROM storing programs, and a RAM used as a work area. A drive recorder application for the management system 1 is installed in the drive recorder 220. The processing device 228 runs a program to control the drive recorder application and functions as a communication control unit 228a that controls communication with the outside world and a recording control unit 228b that controls recording of video data captured by the exterior camera 222 and the interior camera 224. The output device 230 includes a speaker for audio output and a display device such as a liquid crystal display, an organic EL display, a warning light, etc. The input device 232 includes a touch panel superimposed on the display device, a switch, a button, a key, a microphone (recording means) for audio input, etc., and receives input from the NRS driver 4, for example.In this embodiment, the exterior camera 222 and the interior camera 224 are integrated into the drive recorder 220. The microphone serving as the input device 232 is provided near the exterior camera 222 and the interior camera 224. However, this is not limiting, and the exterior camera 222 and the interior camera 224 may be separate. In this case, the microphone serving as the input device 232 is provided near the exterior camera 222 and the interior camera 224, respectively. The microphone serving as the input device 232 may be configured separately from the drive recorder 220 and provided at least inside or outside the NRS vehicle 42. The microphone serving as the input device 232 records environmental sounds at least inside or outside the NRS vehicle 42. The storage device 234 is configured with a storage means such as an HDD, SD memory, or SSD. The storage device 234 of the drive recorder 220 functions as a storage device (recording means) that records video data captured by the exterior camera 222 and the interior camera 224. The storage device 234 of the drive recorder 220 also functions as a storage device (recording means) that records audio data recorded by the microphone serving as the input device 232. The storage device 234 separately records the audio data recorded by the microphones provided near the exterior camera 222 and the interior camera 224. This allows the taxi operator to select whether to play back the audio data near the exterior camera 222 or the audio data near the interior camera 224. The drive recorder 220 is provided with a location identification device (location identification means) 236 such as a GPS. The drive recorder 220 can acquire (identify) the location of the drive recorder 220 itself, and ultimately the NRS vehicle 42, on a map via the location identification device 236.

[0025] In this way, the drive recorder 220 is configured to be able to store video data captured by the exterior camera 222 and the interior camera 224 in the storage device 234. The drive recorder 220 is also configured to be able to communicate with, for example, the management server 60 and the business operator terminal 50 via the communication device 226. For example, the communication device 226 of the drive recorder 220 can transmit video data captured by the interior camera 224 to the business operator terminal 50. The communication device 226 of the drive recorder 220 may also be configured to be able to communicate with the NRS terminal 40.

[0026] 4, the management system 1 includes an alcohol measurement device 240 and a body temperature measuring device 242. The alcohol measurement device 240 and the body temperature measuring device 242 may be configured to be portable. The alcohol measurement device 240 and the body temperature measuring device 242 are assumed to be brought into the NRS vehicle 42 and used inside the vehicle, but may also be used outside the NRS vehicle 42.

[0027] The alcohol measurement device 240 is configured to be able to measure the alcohol concentration in the body of the NRS driver 4 by having the NRS driver 4 blow in the breath of the NRS driver 4. The alcohol measurement device 240 is configured to be capable of short-range wireless communication such as Bluetooth (registered trademark). For example, the alcohol measurement device 240 can transmit the measurement results to the NRS terminal 40 via short-range wireless communication. Note that the alcohol measurement device 240 is not limited to a configuration that transmits the measurement results via short-range wireless communication, and may also be configured to be able to transmit the measurement results via, for example, a wireless LAN such as Wi-Fi (registered trademark) or a wired connection.

[0028] The body temperature measuring device 242 is configured to be used by the NRS driver 4 to measure the body temperature of the NRS driver 4. Known methods for measuring body temperature can be used, such as a method of directly contacting the body temperature measuring device with the temperature measurement position or a method of non-contactly measuring the amount of infrared rays emitted from the body surface and converting it into body temperature. The body temperature measuring device 242 is configured to be capable of short-range wireless communication such as Bluetooth (registered trademark). For example, the body temperature measuring device 242 can transmit measurement results to the NRS terminal 40 via short-range wireless communication. Note that the body temperature measuring device 242 is not limited to a configuration that transmits measurement results via short-range wireless communication, and may also be configured to transmit measurement results via, for example, a wireless LAN such as Wi-Fi (registered trademark) or a wired connection.

[0029] The NRS driver 4 is a driver who holds a Class 1 driver's license for a standard vehicle and is involved in a ride-sharing business (a private vehicle passenger transportation business for a fee). However, in this embodiment, an example will be described in which a taxi business also manages a ride-sharing business based on Article 78, Paragraph 3 of the Road Transportation Act. Therefore, the NRS driver 4 can be said to be a driver who is involved in a taxi business. The NRS driver 4 differs from the taxi driver 3 in that he or she does not hold a Class 2 driver's license for a standard vehicle or may have poor driver qualifications, driving skills, and knowledge. The NRS vehicle 42 is, for example, a vehicle driven by the NRS driver 4 and can transport users 2 for a fee as part of a ride-sharing business. The NRS vehicle 42 can be a private car or an idle taxi vehicle 32. The management system 1 can have multiple combinations of NRS drivers 4, NRS vehicles 42, and NRS terminals 40. Note that the NRS driver 4 cannot engage in so-called patrol business, which is to search for users 2 who want to ride while driving the taxi vehicle 32, as the taxi driver 3 does. However, in private car passenger transportation for a fee based on Article 78, Paragraph 3 of the Road Transportation Act, the NRS driver 4 can charge the user 2 a fee (fare) equivalent to that of a general passenger car transportation business as consideration for transporting the user 2. In addition, the NRS driver 4 may, for example, belong to a specified business such as a taxi business and perform the work of transporting the user 2.

[0030] Such taxi vehicles 32 and NRS vehicles 42 have designated operating areas in which they can operate. A taxi vehicle 32 can operate in the operating area where its taxi business office is located. For example, if the operating area is within Tokyo's special wards, the taxi vehicle 32 can operate in Tokyo's 23 wards, Musashino City, and Mitaka City. The operating area of ​​such a taxi vehicle 32 may be referred to as a transportation area.

[0031] The operating area of ​​the NRS vehicle 42 is included in the operating area of ​​the taxi vehicle 32 and is often smaller than that of the taxi vehicle 32. Furthermore, while the operating area of ​​the taxi vehicle 32 is limited in geographical area but not in time, the operating area of ​​the NRS vehicle 42 is not only limited in geographical area but also in time, such as only during periods (including seasons) when the supply of taxi vehicles 32 is insufficient to meet the demand. Thus, a taxi shortage in an area, period, or time zone where there is a shortage of taxi vehicles 32 is considered an "unavoidable case for the public welfare" under Article 78, Paragraph 3 of the Road Transportation Act, and a ride-sharing business is permitted. The operating area of ​​the NRS vehicle 42, like the operating area of ​​the taxi vehicle 32, is managed by a taxi operator, and is subject to the same regulations as the operating area of ​​the taxi vehicle 32. While this embodiment describes an example in which the operating area of ​​the NRS vehicle 42 is limited in both geographical area and time zone, the present invention is not limited to such an example, and there are also cases in which the operating area is limited only in geographical area and not in time zone.

[0032] Hereinafter, for convenience of explanation, when there is no need to distinguish between taxi vehicle 32 and NRS vehicle 42, automobiles that transport user 2 for a fee, including taxi vehicle 32 and NRS vehicle 42, may be collectively referred to simply as "vehicles." Furthermore, when there is no need to distinguish between taxi driver 3 and NRS driver 4, drivers, including taxi driver 3 and NRS driver 4, may be collectively referred to simply as "drivers." Furthermore, when there is no need to distinguish between taxi terminal 30 and NRS terminal 40, devices possessed by drivers, including taxi terminal 30 and NRS terminal 40, may be collectively referred to simply as "vehicle terminals," display devices of vehicle terminals, including display device 134 and display device 144, may be collectively referred to simply as "vehicle display devices," input devices of vehicle terminals, including input device 136 and input device 146, may be collectively referred to simply as "vehicle input devices," and vehicle dispatch response units of vehicle terminals, including vehicle dispatch response unit 182 and vehicle dispatch response unit 184, may be collectively referred to simply as "vehicle dispatch response units."

[0033] FIG. 5 is a block diagram illustrating the configuration of the business operator terminal 50. The business operator terminal 50 is an information processing device (computer) owned by a business operator operating a taxi business. The business operator terminal 50 manages taxi vehicles 32 driven by taxi drivers 3 belonging to a taxi business and NRS vehicles 42 driven by NRS drivers 4. The business operator terminal 50 includes a communication device 150, a processing device 152, a display device 154, an input device 156, and a storage device 158. The communication device 150 is communicatively connected to external devices, such as taxi terminals 30, NRS terminals 40, and a management server 60, via a network 6. The processing device 152 includes a semiconductor integrated circuit including a processor (CPU), a ROM storing programs and the like, and a RAM used as a work area. By running the programs, the processing device 152 functions as a vehicle management unit 152a, a necessary work management unit 152b, and a communication control unit 152c. The vehicle management unit 152a manages vehicles belonging to the taxi business. The necessary work management unit 152b manages roll calls of taxi drivers 3 belonging to taxi agencies and roll calls of NRS drivers 4. The communication control unit 152c controls communications with the outside world. The display device 154 includes an LCD display and an organic EL display, and displays various information, such as driver or vehicle information, obtained directly from the vehicle or via the management server 60. The input device 156 includes a keyboard, a touch panel superimposed on the display device 154, a microphone for voice input, a camera for image input, etc., and accepts input from an operator at the business. For example, the operator can communicate with the driver or check images of the inside and outside of the vehicle, including images of the driver, through the business terminal 50. The storage device 158 is composed of storage means such as an HDD, SD memory, or SSD.

[0034] FIG. 6 is a block diagram illustrating the configuration of the management server 60. The management server 60 is an information processing device (computer) that manages vehicles belonging to taxi companies based on a contract between the vehicle dispatch management company and the taxi company. The management server 60 is an example of a vehicle dispatch management device with server functions and is operated by the vehicle dispatch management company. The management server 60 can dispatch vehicles to users 2 in response to dispatch requests from user terminals 20. The management server 60 includes a communication device 160, a processing device 162, and a storage device 164. The communication device 160 is communicatively connected to external devices, such as the user terminal 20, the taxi terminal 30, the NRS terminal 40, and the company terminal 50, via the network 6. The processing device 162 includes a semiconductor integrated circuit including a processor (CPU), a ROM storing programs and the like, a RAM used as a work area, and the like. By running programs, the processing device 162 functions as functional units such as a user terminal control unit 162a, a vehicle dispatch unit 162b, a vehicle terminal control unit 162c, a communication control unit 162d, and a management control unit 162e. The user terminal control unit 162a controls user applications installed in the user terminal 20. The vehicle allocation unit 162b allocates a vehicle in response to a vehicle allocation request. The vehicle terminal control unit 162c controls vehicle applications installed in the vehicle terminal and a drive recorder application installed in the drive recorder 220.

[0035] The communication control unit 162d controls communication with the outside. The management control unit 162e manages information related to the NRS drivers 4. The information related to the NRS drivers 4 includes, for example, the identification information of the NRS drivers 4, vehicle information (vehicle ID) of the NRS vehicle 42 of the NRS driver 4, identification information of the drive recorder 220 installed in the NRS vehicle 42, and information related to the shift (driving time) of the NRS drivers 4. The management control unit 162e also manages linking information linking the identification information of the NRS drivers 4, the vehicle information of the NRS vehicle 42, and the identification information of the drive recorder 220. The identification information of the NRS drivers 4 is different for each NRS driver 4 and is information assigned so that each NRS driver 4 can be individually identified, such as an NRS driver ID. The identification information of the NRS vehicles 42 is different for each NRS vehicle 42 and is information assigned so that each NRS vehicle 42 can be individually identified, such as a vehicle ID. The identification information of the drive recorder 220 is different for each drive recorder 220 and is information, such as a drive recorder ID, that is assigned to enable each drive recorder 220 to be individually identified. The storage device 164 is configured with storage means such as an HDD, SD memory, or SSD, and stores information about the user 2 and the vehicle.

[0036] When the management system 1 allocates a vehicle in response to a vehicle dispatch request (i.e., when dispatching a vehicle), for example, it matches multiple vehicle dispatch requests with multiple vehicles, thereby allocating one vehicle to, for example, one vehicle dispatch request from one user 2. Here, matching refers to a process of exclusively associating an arbitrary vehicle dispatch request with an arbitrary vehicle in a state where multiple vehicle dispatch requests and multiple vehicles exist. Note that, although one vehicle is allocated to one vehicle dispatch request, if multiple users 2 are allowed to ride in one vehicle, so-called carpooling, one vehicle may be allocated to multiple vehicle dispatch requests from multiple users 2.

[0037] (Required work) As described above, necessary tasks are performed before the driver starts his / her driving duties and after the driver finishes his / her driving duties. The following describes the necessary tasks that the NRS driver 4 performs using the NRS terminal 40 at a location away from the location of the taxi business. For example, the NRS driver 4 performs an input to the input device 146 to launch the driver application 200 of the NRS terminal 40 shortly before the start time of the driving duties. The processor of the NRS terminal 40 executes the driver application 200 in accordance with the input from the NRS driver 4. By executing the driver application 200, the processor of the NRS terminal 40 functions as, for example, a necessary task processing unit 202 and supports the necessary pre-driving tasks.

[0038] 7 is a diagram showing an example of a top screen 300 that is displayed on the display device 144 when the driver application 200 of the NRS terminal 40 is launched before the start of a driving shift. The top screen 300 displays, for example, information about the next shift of the NRS driver 4 and information that identifies the NRS vehicle 42 that the NRS driver 4 will use, such as the vehicle number "Shinagawa □□ a △△△△."

[0039] The pre-drive required tasks include "daily inspection," "self-check," and "video call." Daily inspection includes an inspection of the driving functions of the vehicle the driver will use for the next shift. Self-check involves inspecting and checking specific items of the vehicle to be used for the next shift and specific items of the driver for the next shift. A "video call" is a call that allows the NRS driver 4 and the taxi operator to talk while seeing an image of the other person's face in addition to audio. A video call is a call that allows the NRS driver 4 and the taxi operator to talk face-to-face over a screen, allowing the taxi operator to check the condition of the NRS driver 4. In other words, the video call, which is a pre-drive required task, corresponds to a pre-drive roll call, or more specifically, a pre-drive remote roll call.

[0040] The daily inspections and self-checks in the pre-shift tasks are inspections, tests, and confirmations for the next shift. Therefore, to ensure the reliability of the results of the daily inspections and self-checks, the start dates and times of the daily inspections and self-checks in the pre-shift tasks are set based on the start date and time of the next shift. The period from the start date and time of the self-checks to the start date and time of the next shift is set to be shorter than the period from the start date and time of the daily inspections to the start date and time of the next shift. The start date and time of the self-checks is set, for example, 15 minutes before the start date and time of the next shift. However, it is not limited to the example setting and may be set to various dates and times as long as they are not too far from the start date and time of the next shift. The start date and time of the daily inspections is set, for example, 6 hours before the start date and time of the next shift. However, it is not limited to the example setting and may be set to various dates and times as long as they are not too far from the start date and time of the next shift. The top screen 300 displays information about the start date and time of the daily inspections and the start date and time of the self-checks.

[0041] The necessary work processing unit 202 displays, on the top screen 300, a daily inspection start button 302 for starting support for daily inspections, and a self-check start button 304 for starting support for self-checks.

[0042] If the date and time at which daily inspection can be started has not passed, the necessary work processing unit 202 sets the daily inspection start button 302 to an inactive state, indicating that it will not function effectively. Note that the inactive state may be indicated by making the display of the daily inspection start button 302 less noticeable, for example, by displaying it in gray. If the date and time at which daily inspection can be started has passed, the necessary work processing unit 202 sets the daily inspection start button 302 to an active state, indicating that it will function effectively.

[0043] If the date and time at which a self-check can be started has not passed, the necessary task processing unit 202 inactivates the self-check start button 304. Note that the inactive state may be indicated by making the self-check start button 304 less noticeable, for example, by displaying it in gray. If the date and time at which a self-check can be started has passed, the necessary task processing unit 202 activates the self-check start button 304.

[0044] The top screen 300 may display buttons for various functions as needed, such as a shift confirmation button 306 for checking detailed information about scheduled shifts, and a sales history confirmation button 308 for checking the history of past sales.

[0045] Fig. 8 shows an example of a daily inspection screen 310. When the active daily inspection start button 302 is tapped on the top screen 300, the necessary work processing unit 202 displays the daily inspection screen 310 shown in Fig. 8 on the display device 144. Note that if the entire daily inspection screen 310 cannot be displayed at once on the display device 144 of the NRS terminal 40, the NRS driver 4 can, for example, scroll the daily inspection screen 310 up and down to display a desired portion of the daily inspection screen 310.

[0046] As shown in FIG. 8 , the daily inspection screen 310 displays inspection locations and inspection items for daily inspections. For example, the daily inspection screen 310 displays inspection locations such as the brake pedal, parking brake lever, brake reservoir, lighting and turn signals, and tires. Inspection items for the brake pedal include whether the brake pedal has adequate pressure and braking effectiveness. Inspection items for the parking brake lever include whether the brake lever has adequate release. Inspection items for the brake reservoir include whether there is an adequate amount of brake fluid in the reservoir. Inspection items for the lighting and turn signals include whether there is any lighting or flashing problem, dirt, or damage. Inspection items for the tires include whether the tire pressure is adequate, cracks, damage, or abnormal wear. The daily inspection locations and inspection items are not limited to the examples shown above, and may include various locations and items that can detect abnormalities in the vehicle.

[0047] The necessary work processing unit 202 displays check boxes 312 that correspond one-to-one to each inspection item of the daily inspection on the daily inspection screen 310. The driver inspects each inspection item and taps the check box 312 corresponding to the item that has been inspected to enter a check in that check box 312.

[0048] Daily inspection screen 310 displays a daily inspection send button 314 labeled "OK" and a return button 316 labeled "Return to TOP."

[0049] When the daily inspection send button 314 is tapped, the necessary work processing unit 202 sends inspection result information for the daily inspection, i.e., information indicating whether or not each inspection item was checked, to the business operator terminal 50, and returns to the top screen 300. Upon receiving the information indicating the inspection results of the daily inspection, the business operator terminal 50 stores the received information indicating the inspection results in the storage device 158 in association with information identifying the driver. After sending the inspection results of the daily inspection, the necessary work processing unit 202 may display the daily inspection start button 302 on the top screen 300 in a manner indicating that the daily inspection has been completed.

[0050] When the return button 316 is tapped on the daily inspection screen 310, the necessary work processing unit 202 does not send the inspection results and returns to the top screen 300. In this case, since the daily inspection has not been completed, the necessary work processing unit 202 may display the daily inspection start button 302 on the top screen 300 in a manner indicating that the daily inspection has not been completed.

[0051] 9 shows an example of a self-check screen 320 for required pre-duty tasks. When the active self-check start button 304 is tapped on the top screen 300, the required task processing unit 202 displays the self-check screen 320 shown in FIG. 9 on the display device 144. Note that if the entire self-check screen 320 cannot be displayed at once on the display device 144 of the NRS terminal 40, the NRS driver 4 can, for example, scroll the self-check screen 320 up and down to display a desired portion of the self-check screen 320.

[0052] A list of pre-duty self-check items is displayed on the pre-duty required work self-check screen 320. The pre-duty required work self-check is performed, for example, while the NRS driver 4 is in the NRS vehicle 42, but may also be performed outside the NRS vehicle 42.

[0053] The pre-drive required self-check includes the following items: "Check mileage," "Facial recognition," "Check driver's license," "Check peripheral devices," "Check health condition," "Measure body temperature," "Measure alcohol content," and "Write down information to be communicated." Of these items, for example, items other than "Write down information to be communicated" may be mandatory, while "Write down information to be communicated" may be optional. In the pre-drive required tasks, the order in which these items are performed is free, and the checks may be performed in any order.

[0054] The self-check of the necessary pre-shift tasks is not limited to a mode that includes all of "checking mileage," "face authentication," "checking driver's license," "checking peripheral devices," "checking health status," "taking body temperature," "measuring alcohol," and "writing down information to be communicated." For example, the self-check of the necessary pre-shift tasks may include at least one of "face authentication," "checking driver's license," "measuring body temperature," and "measuring alcohol."

[0055] The necessary task processing unit 202 displays each self-check item on the self-check screen 320, and also displays a start button 322 associated with each self-check item.

[0056] "Check mileage" is an item for inputting the current mileage of the NRS vehicle 42 to be used in the next shift (i.e., the cumulative mileage of the NRS vehicle 42 at the start of the next shift). When the start button 322 corresponding to "Check mileage" is tapped, an input area for inputting the mileage opens, and the NRS driver 4 can input the mileage.

[0057] "Facial authentication" is a type of biometric authentication, and is an item for verifying the identity of the NRS driver 4 (facial authentication identity verification) using an image of the NRS driver 4's face. When the NRS driver 4 taps the start button 322 corresponding to "facial authentication," the necessary work processing unit 202 activates the camera 204 of the NRS terminal 40 and prompts the NRS driver 4 to capture an image of his or her own face. The necessary work processing unit 202 captures an image of the NRS driver 4's face using the camera 204, and acquires a facial image of the NRS driver 4's face at the current time. The necessary work processing unit 202 establishes communication with the business operator terminal 50 via the network 6, and transmits the acquired facial image to the business operator terminal 50.

[0058] Various types of information about the NRS driver 4, such as the name, facial image, and driver's license information of the NRS driver 4, are pre-registered in the storage device 158 of the business operator terminal 50. The facial image stored in the storage device 158 may include a frontal facial image of the NRS driver 4 as well as multiple facial images captured from above, below, left, and right of the NRS driver 4. Registering facial images captured from multiple directions can improve the accuracy of facial authentication.

[0059] When the necessary work management unit 152b of the business operator terminal 50 acquires the facial image transmitted from the NRS terminal 40, it compares the acquired facial image with the facial image of the NRS driver 4 stored in the storage device 158. If, as a result of comparing the facial images, the necessary work management unit 152b determines that the face shown in the acquired facial image matches the face shown in the facial image stored in the storage device 158 within the allowable error range, it authenticates that the face shown in the acquired facial image is the NRS driver 4 of the next shift. On the other hand, if the necessary work management unit 152b determines that the face shown in the acquired facial image does not match the facial image stored in the storage device 158, it determines that the face shown in the acquired facial image is not the NRS driver 4 of the next shift, and authentication fails. The business operator terminal 50 transmits the authentication result of the facial authentication to the NRS terminal 40.

[0060] When the necessary task processing unit 202 of the NRS terminal 40 acquires the authentication result of the face authentication, it displays the authentication result in the "face authentication" item on the self-check screen 320. If the authentication result of the face authentication indicates a failure, the user may be prompted to retry the face authentication.

[0061] In the face authentication here, the face image held by the business operator terminal 50 is compared with the face image captured during the self-check by the business operator terminal 50. However, in the face authentication, the NRS terminal 40 may compare and determine the face image held by the NRS terminal 40 with the face image captured during the self-check, or the management server 60 may compare and determine the face image held by the management server 60 with the face image captured during the self-check.

[0062] The driver's license has driver's license information that identifies the driver's license stored in a built-in chip. "Driver's license verification" is an item that verifies the identity of the NRS driver 4 using the driver's license that the NRS driver 4 carries. "Driver's license verification" also includes confirmation that the driver has a driver's license and that the driver's license is valid.

[0063] When the NRS driver 4 taps the start button 322 corresponding to "Check driver's license," the necessary work processing unit 202 puts the NRS terminal 40 in a state where it can read driver's license information. The NRS driver 4 brings the driver's license they are carrying close to the NRS terminal 40. The necessary work processing unit 202 acquires the driver's license information stored in a chip built into the driver's license via short-range wireless communication. The necessary work processing unit 202 establishes communication with the business operator terminal 50 via the network 6, transmits the acquired driver's license information to the business operator terminal 50, and prompts the business operator terminal 50 to perform a confirmation process to determine whether the driver's license indicated in the acquired driver's license information belongs to the NRS driver 4 for the next shift.

[0064] When the necessary work management unit 152b of the business operator terminal 50 acquires the driver's license information transmitted from the NRS terminal 40, it compares the acquired driver's license information with the driver's license information of the NRS driver 4 stored in the storage device 158. If, as a result of comparing the driver's license information, the necessary work management unit 152b determines that the acquired driver's license information matches the driver's license information stored in the storage device 158, it determines that the driver's license indicated by the acquired driver's license information belongs to the NRS driver 4 of the next shift. On the other hand, if the necessary work management unit 152b determines that the acquired driver's license information does not match the driver's license information stored in the storage device 158, it determines that the driver's license indicated by the acquired driver's license information does not belong to the NRS driver 4 of the next shift, and the verification fails. The business operator terminal 50 transmits the driver's license verification result to the NRS terminal 40.

[0065] When the necessary task processing unit 202 of the NRS terminal 40 acquires the driver's license verification result, it displays the verification result in the "Driver's License Verification" item on the self-check screen 320. If the driver's license verification result indicates a verification failure, the user may be prompted to retry driver's license verification.

[0066] In this driver's license verification, the business operator terminal 50 compares and determines the driver's license information held by the business operator terminal 50 with the driver's license information acquired during the self-check. However, in the driver's license verification, the NRS terminal 40 may compare and determine the driver's license information held by the NRS terminal 40 with the driver's license information acquired during the self-check, or the management server 60 may compare and determine the driver's license information held by the management server 60 with the driver's license information acquired during the self-check.

[0067] "Peripheral device check" is an item for checking peripheral devices installed in the NRS vehicle 42. "Peripheral device check" includes, for example, "checking drive recorder operation," "checking ETC (Electronic Toll Collection System) card insertion," and "checking indicator light installation." Note that peripheral device check is not limited to checking the exemplified devices, but may also include checking various devices installed in the NRS vehicle 42 and used during driving.

[0068] "Checking the operation of the drive recorder" is an item for checking whether the power switch of the drive recorder 220 is on, whether the private mode that is on when the driver is not on duty and is off, and whether there is any damage or insertion error in the storage medium. These checks of the drive recorder 220 may be performed by, for example, visually checking the state of the operation lamp, the state of the mechanical switch, whether the storage medium is physically inserted, etc.

[0069] "ETC card insertion confirmation" is an item for confirming whether a predetermined card such as a credit card is inserted into the ETC on-board unit. This confirmation may be performed, for example, by visually checking whether the card is physically inserted or not.

[0070] "Indicator light installation check" is an item for checking whether an "indicator light" that displays, for example, "ride share" is properly installed on the vehicle and whether the "indicator light" is lit. The "indicator light" may be installed, for example, on the top of the vehicle body or on the front of the vehicle. Checking the indicator light may be performed, for example, by visually checking the indicator light.

[0071] For example, when the NRS driver 4 taps the start button 322 corresponding to "Check peripheral devices," a peripheral device confirmation screen is displayed. On the peripheral device confirmation screen, the necessary work processing unit 202 displays the items "Check drive recorder operation," "Check ETC card insertion," and "Check indicator light installation," along with check boxes that correspond one-to-one to each item. The NRS driver 4 checks each item and taps the check box corresponding to the checked item to enter a check in the check box.

[0072] Note that peripheral device confirmation is not limited to visual confirmation of peripheral devices. For example, the necessary task processing unit 202 may attempt short-range wireless communication with a peripheral device and confirm the peripheral device based on whether communication is established or whether predetermined information is acquired from the peripheral device.

[0073] "Health condition" is an item for checking the health condition of the NRS driver 4. For example, when the start button 322 corresponding to "health condition" is tapped, a specific questionnaire regarding the health condition is displayed, and the NRS driver 4 may input subjective symptoms regarding his or her own health condition according to the questionnaire.

[0074] "Temperature measurement" is an item for measuring the current body temperature of the NRS driver 4 using the temperature measuring device 242. The NRS driver 4 measures the current body temperature using the temperature measuring device 242 brought into the NRS vehicle 42. The temperature measuring device 242 stores the temperature measurement result.

[0075] After the body temperature is measured using the body temperature measuring device 242, when the NRS driver 4 taps the start button 322 corresponding to "body temperature measurement," the necessary task processing unit 202 puts the NRS terminal 40 in a state where the body temperature measurement result stored in the body temperature measuring device 242 can be read. The NRS driver 4 brings the body temperature measuring device 242 close to the NRS terminal 40. The necessary task processing unit 202 acquires the body temperature measurement result stored in the body temperature measuring device 242 via short-range wireless communication. The necessary task processing unit 202 displays the acquired body temperature measurement result in the "body temperature measurement" item on the self-check screen 320.

[0076] When the start button 322 corresponding to "body temperature measurement" is tapped to open a screen related to body temperature measurement, the necessary task processing unit 202 may support the process from the start of body temperature measurement to the recording of the measurement results.

[0077] "Alcohol measurement" is an item in which the alcohol concentration in the body of the NRS driver 4 is measured using the alcohol measurement device 240. For example, the NRS driver 4 brings the alcohol measurement device 240 into the cabin of the NRS vehicle 42 and performs the alcohol measurement using the alcohol measurement device 240 inside the cabin of the NRS vehicle 42. Note that the NRS driver 4 is not limited to performing the alcohol measurement inside the cabin of the NRS vehicle 42, and may also perform the alcohol measurement using the alcohol measurement device 240 outside the NRS vehicle 42.

[0078] In the "alcohol measurement," an image capturing device captures the NRS driver 4 performing the alcohol measurement using the alcohol measurement device 240. The image capturing device may be, for example, the camera 204 of the NRS terminal 40. The image capturing device captures at least one of an image and a video of the alcohol measurement being performed. Hereinafter, an image and / or a video of the alcohol measurement being performed captured by the image capturing device may be referred to as an alcohol measurement image. For example, the NRS driver 4 faces the camera 204 of the NRS terminal 40 and blows into the alcohol measurement device 240, and the camera 204 captures the image. The alcohol measurement device 240 measures the current alcohol concentration in the NRS driver 4's body based on the breath blown in by the NRS driver 4. The NRS terminal 40 stores the alcohol measurement image captured by the camera 204 in the storage device 148 in association with the date and time of the image capture.

[0079] After an alcohol measurement is performed using the alcohol measurement device 240, when the NRS driver 4 taps the start button 322 corresponding to "alcohol measurement," the necessary task processing unit 202 performs short-range communication with the alcohol measurement device 240. The necessary task processing unit 202 obtains the alcohol measurement result from the alcohol measurement device 240 via short-range communication. The necessary task processing unit 202 associates the alcohol measurement result with an alcohol measurement image. The necessary task processing unit 202 displays the alcohol measurement result in the "alcohol measurement" item on the self-check screen 320, and also displays the alcohol measurement image in the image display area 324 for the "alcohol measurement" item.

[0080] The necessary task processing unit 202 may be configured to assist in the process from the start of alcohol measurement to the recording of the measurement results when the start button 322 corresponding to "alcohol measurement" is tapped to open a screen related to alcohol measurement.

[0081] Furthermore, the present invention is not limited to an embodiment in which the camera 204 of the NRS terminal 40 is used as an imaging device that captures images of the alcohol test being performed. For example, the in-vehicle camera 224 of the drive recorder 220 may be used as an imaging device that captures images of the alcohol test being performed. In this embodiment, the NRS driver 4 blows breath into the alcohol test device 240 while facing the in-vehicle camera 224 of the drive recorder 220. The alcohol test device 240 may be configured to be able to establish communication with the drive recorder 220. For example, when instructing the NRS driver 4 to blow breath, the alcohol test device 240 may communicate with the drive recorder 220, instruct the drive recorder 220 to capture images with the in-vehicle camera 224, and store the captured images in association with the date and time of capture. After the alcohol measurement is completed, the alcohol measurement device 240 may acquire the alcohol measurement image from the drive recorder 220 via communication, and associate the measurement result of the alcohol measurement with the alcohol measurement image.

[0082] The "Matters to Communicate" is an item where the NRS driver 4 writes down any matters that the NRS driver 4 wants to communicate to the taxi company, such as any concerns about starting a shift. When the start button 322 corresponding to the "Matters to Communicate" is tapped, a specified input area opens, and the NRS driver 4 can input the matters to communicate.

[0083] Self-check screen 320 displays a self-check registration button 326 that reads "Register and proceed" and a back button 328 that reads "Return to TOP."

[0084] When the self-check registration button 326 is tapped, the necessary work processing unit 202 establishes communication with the business operator terminal 50 and transmits self-check result information, i.e., information indicating the details of each item displayed on the self-check screen 320, to the business operator terminal 50. Upon receiving the self-check result information, the business operator terminal 50 associates the self-check result information with the shift date and time and information identifying the NRS driver 4 and stores it in the storage device 158. When the self-check result information is registered in this way in the business operator terminal 50, the self-check for the required pre-duty work is completed.

[0085] Note that the example described above shows the self-check result information being sent from the NRS terminal 40 to the business operator terminal 50. However, the necessary task processing unit 202 of the NRS terminal 40 may also be configured to send the self-check result information to the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also be configured to send the self-check result information to both the business operator terminal 50 and the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also send the self-check result information to the business operator terminal 50 via the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also send the self-check result information to the business operator terminal 50 via the business operator terminal 50. The necessary task processing unit 202 of the NRS terminal 40 may send the self-check result information to the management server 60, and the business operator terminal 50 may request the self-check result information from the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also send the self-check result information to the business operator terminal 50, and the management server 60 may request the self-check result information from the business operator terminal 50. That is, the NRS terminal 40 may transmit the self-check result information to a predetermined communication destination such as the business operator terminal 50 or the management server 60.

[0086] When the back button 328 is tapped, the necessary task processing unit 202 stores the current content of the self-check screen 320 in the storage device 148 and returns to the top screen 300. If the self-check start button 304 is tapped again after returning to the top screen 300, the necessary task processing unit 202 may display the self-check screen 320 on the display device 144 and restore the content that was being stored.

[0087] Figure 10 is a diagram explaining the flow of pre-flight tasks. As mentioned above, pre-flight tasks include "video calls." Pre-flight tasks include "daily inspections" and "self-checks," followed by "video calls."

[0088] As shown in FIG. 10 and the above-mentioned FIG. 8, the NRS terminal 40 assists in daily inspections by displaying check marks in check boxes 312 corresponding to the inspection items for daily inspections in response to input operations by the NRS driver 4 (S30).

[0089] 10 and the above-described FIG. 9, the NRS terminal 40 supports the self-check of the necessary pre-drive tasks in accordance with the input operation of the NRS driver 4. More specifically, the NRS terminal 40 supports the input of mileage (S40), facial recognition (S41), driver's license verification (S42), peripheral device verification (S43), health status verification (S44), temperature measurement (S45), alcohol test (S46), and input of messages (S47). Note that the order of execution of the input of mileage (S40), facial recognition (S41), driver's license verification (S42), peripheral device verification (S43), health status verification (S44), temperature measurement (S45), alcohol test (S46), and input of messages (S47) is not limited to the order illustrated, and may be performed in any order. Furthermore, for example, among the self-check items required before driving, the following are required items: input of mileage (S40), facial recognition (S41), driver's license verification (S42), peripheral device verification (S43), health status verification (S44), temperature measurement (S45), and alcohol measurement (S46).

[0090] The necessary task processing unit 202 of the NRS terminal 40 periodically determines whether or not execution of all required items in the self-check has been completed on the self-check screen 320. For example, the necessary task processing unit 202 may determine that execution of all required items in the self-check has been completed when results are displayed in the item result display area for all required items on the self-check screen 320.

[0091] When it is determined that all of the required items in the self-check have been completed, the necessary task processing unit 202 performs an activation process to activate the self-check registration button 326 on the self-check screen 320 (S48). This enables the self-check registration button 326 to function effectively.

[0092] After the activation process, when the NRS driver 4 taps the self-check registration button 326, the necessary work processing unit 202 establishes communication with the business operator terminal 50 via the network 6 and transmits the results information of the daily inspection and the self-check to the business operator terminal 50 (S49).

[0093] When the necessary work management unit 152b of the operator terminal 50 receives the result information of the daily inspection and the result information of the self-check sent from the NRS terminal 40, it stores the received result information of the daily inspection and the result information of the self-check in the memory device 158.

[0094] Thereafter, the necessary work management unit 152b of the operator terminal 50 transmits the invitation information for the video call to the NRS terminal 40.

[0095] When the necessary task processing unit 202 of the NRS terminal 40 responds to the video call in accordance with the video call invitation information, it launches a video call platform from the driver application 200 and starts a video call between the NRS terminal 40 and the operator terminal 50 (S50).

[0096] The video call invitation information (e.g., a URL (Uniform Resource Locator)) may be sent to the NRS terminal 40 when the NRS driver 4 registers a shift. In this case, the necessary task processing unit 202 of the NRS terminal 40 may deactivate a button for transitioning to the video call invitation information if it determines that all of the required items in the self-check have not been completed. Then, the necessary task processing unit 202 of the NRS terminal 40 may activate a button for transitioning to the video call invitation information if it determines that all of the required items in the self-check have been completed, thereby enabling a video call.

[0097] In this way, when it is determined that all required items in the self-check have been completed, the necessary work processing unit 202 activates the self-check registration button 326. By activating the self-check registration button 326, the necessary work processing unit 202 permits the transmission of self-check result information to the business operator terminal 50 and permits a video call with the taxi business operator via the business operator terminal 50.

[0098] On the other hand, if the necessary work processing unit 202 determines that all required items in the self-check have not been completed, it deactivates the self-check registration button 326 on the self-check screen 320. As a result, even if the NRS driver 4 taps the self-check registration button 326, the self-check registration button 326 will not function (is disabled). By deactivating the self-check registration button 326, the necessary work processing unit 202 does not allow the self-check result information to be sent to the operator terminal 50, and does not allow a video call with the taxi operator via the operator terminal 50.

[0099] In this embodiment, if it is determined that all required items in the self-check have not been completed, the video call cannot proceed, which prevents the video call from being started without sufficient confirmation. As a result, the taxi business operator can efficiently conduct video calls with multiple NRS drivers 4.

[0100] In addition, when a video call is made during pre-shift work (i.e., a remote roll call before a shift), the state of the NRS driver 4 making the video call via the NRS terminal 40 may be captured and stored by the in-vehicle camera 224 of the drive recorder 220. Images captured of the state of the video call can improve the reliability of the video call.

[0101] Fig. 11 shows an example of a video call screen 330 on the NRS terminal 40. As shown in Fig. 11, the video call screen 330 includes a remote party image area 332 that displays the remote party's image, etc., and a self party image area 334 that displays the user's image, etc.,.

[0102] The camera of the input device 156 of the business operator terminal 50 captures an image of the taxi business operator (more specifically, a person in charge of responding to roll calls such as video calls at the taxi business operator). The necessary work management unit 152b of the business operator terminal 50 transmits the image of the taxi business operator captured by the camera and the like to the NRS terminal 40 along with the voice of the taxi business operator during the video call.

[0103] The necessary work processing unit 202 of the NRS terminal 40 receives the voice, images, etc. transmitted from the operator terminal 50, outputs the received voice, and displays the received images, etc. in the other party's image area 332.

[0104] The camera 204 of the NRS terminal 40 captures an image of the NRS driver 4. The necessary work processing unit 202 of the NRS terminal 40 transmits, during the video call, an image of the NRS driver 4 captured by the camera 204 along with the voice of the NRS driver 4 to the business operator terminal 50. At the same time, the necessary work processing unit 202 displays, in the self-side image area 334, the image of the NRS driver 4 captured by the camera 204.

[0105] The provider terminal 50 receives the audio, images, etc. transmitted from the NRS terminal 40, outputs the received audio, and displays the received images, etc. in a predetermined image area on the display device 154. Note that when processing a video call between the provider terminal 50 and the NRS terminal 40, communication of audio, images, etc. may be performed via a cloud server of a predetermined video call platform.

[0106] In this way, a video call is made between the NRS driver 4 and the taxi company. The taxi company can audibly and visually check the status of the NRS driver 4 through the video call. Furthermore, the NRS driver 4 can make a video call using the driver application 200 of the NRS terminal 40, improving convenience.

[0107] Because the daily inspection and self-check were completed before the video call, the necessary pre-drive work is completed when the video call ends. Once the necessary pre-drive work is completed, the NRS driver 4 begins driving. In other words, the "next shift" in the explanation of the necessary pre-drive work begins as the "current shift" once the necessary pre-drive work is completed. Once driving has begun in this way, the NRS terminal 40 is ready to receive vehicle dispatch.

[0108] For example, when a video call for a pre-drive required task (i.e., a pre-drive roll call) is completed, the taxi operator inputs to the operator terminal 50 that the pre-drive roll call has been completed. In response to the input indicating that the pre-drive roll call has been completed, the necessary task management unit 152b of the operator terminal 50 permits the driver application 200 of the NRS terminal 40 of the NRS driver 4 who has completed the pre-drive roll call to access a screen for operation (e.g., a menu screen) and becomes able to receive a dispatch request. This enables the NRS driver 4 to receive a dispatch request. On the other hand, when the pre-drive roll call is not completed, the necessary task management unit 152b of the operator terminal 50 denies the driver application 200 of the NRS terminal 40 of the NRS driver 4 who has not completed the pre-drive roll call access to a screen for operation and becomes unable to receive a dispatch request. In other words, the NRS driver 4 cannot receive a dispatch request until the pre-drive roll call is completed.

[0109] 12 is a diagram showing an example of a menu screen 340 displayed on the display device 144 of the NRS terminal 40 during driving duties. The NRS driver 4 performs driving duties with the driver application 200 running.

[0110] 12, during a shift, the menu screen 340 of the NRS terminal 40 displays the dispatch status and a dispatch stop button 342 labeled "Temporarily Temporarily Dispatch." The menu screen 340 also displays the scheduled end date and time of the current shift and a work end button 344 labeled "Work End." A business history confirmation button 346 labeled "Business History" may also be displayed on the menu screen 340.

[0111] When the vehicle dispatch stop button 342 is tapped, the vehicle dispatch response unit 184 of the NRS terminal 40 transmits stop request information requesting that vehicle dispatch be temporarily stopped to the management server 60. When the vehicle dispatch unit 162b of the management server 60 receives the stop request information, it performs processing to temporarily stop the dispatch of the NRS vehicle 42 corresponding to the received stop request information. Note that when the vehicle dispatch stop button 342 is tapped while vehicle dispatch is temporarily stopped, the vehicle dispatch response unit 184 may request the vehicle dispatch unit 162b to cancel the suspension of vehicle dispatch.

[0112] For example, when the end time of the current shift has passed, the NRS driver 4 taps the end of duty button 344 on the menu screen 340 to end the current shift. When the end of duty button 344 is tapped, the processor of the NRS terminal 40 functions as the necessary work processing unit 202 and supports the necessary post-shift work.

[0113] The post-drive required tasks include "self-check" and "video call." The post-drive required task "self-check" may have fewer check items than the pre-drive required task "self-check." The post-drive required task "video call," like the pre-drive required task "video call," involves the NRS driver 4 and the taxi operator talking face-to-face over a screen, allowing the taxi operator to check the status of the NRS driver 4. In other words, the post-drive required task video call corresponds to a post-drive roll call, or more specifically, a post-drive remote roll call.

[0114] 13 shows an example of a self-check screen 350 for post-duty required tasks. When the duty end button 344 is tapped on the menu screen 340, the required task processing unit 202 displays the self-check screen 350 shown in FIG. 13 on the display device 144. Note that if the entire self-check screen 350 cannot be displayed at once on the display device 144 of the NRS terminal 40, the NRS driver 4 can, for example, scroll the self-check screen 350 up and down to display a desired portion of the self-check screen 350.

[0115] A list of self-check items for post-duty required work is displayed on the post-duty required work self-check screen 350. The post-duty required work self-check is performed, for example, by the NRS driver 4 while in the NRS vehicle 42.

[0116] The self-check for the required post-duty tasks includes the items of "checking mileage," "face authentication," "alcohol measurement," and "writing down information to be communicated." For example, each of these items may be a required item. The order in which these items are performed in the required post-duty tasks is free, and they may be performed in any order.

[0117] The self-check for necessary post-duty tasks is not limited to a mode that includes all of "checking mileage," "face recognition," "alcohol test," and "writing down information to be communicated." For example, the self-check for necessary post-duty tasks may include at least one of "face recognition" and "alcohol test."

[0118] The necessary task processing unit 202 displays each self-check item on the self-check screen 350, and also displays a start button 352 associated with each self-check item.

[0119] "Check mileage" is an item for inputting the current mileage of the NRS vehicle 42 used in the current shift (i.e., the cumulative mileage of the NRS vehicle 42 at the end of the current shift). When the start button 352 corresponding to "Check mileage" is tapped, an input area for inputting the mileage opens, and the NRS driver 4 can input the mileage.

[0120] "Facial Recognition" is an item that, like the "Facial Recognition" in the pre-drive required tasks, uses an image of the NRS driver 4's face to verify the identity of the NRS driver 4 (facial recognition identity verification). When the NRS driver 4 taps the start button 352 corresponding to "Facial Recognition," the required task processing unit 202 activates the camera 204 of the NRS terminal 40 and prompts the NRS driver 4 to capture an image of his or her own face. The required task processing unit 202 captures an image of the NRS driver 4's face and acquires a facial image of the NRS driver 4's face at the current time. The required task processing unit 202 establishes communication with the business operator terminal 50 via the network 6 and transmits the acquired facial image to the business operator terminal 50.

[0121] When the necessary work management unit 152b of the business operator terminal 50 acquires the facial image transmitted from the NRS terminal 40, it compares the acquired facial image with the facial image of the NRS driver 4 stored in the storage device 158. If, as a result of comparing the facial images, the necessary work management unit 152b determines that the face shown in the acquired facial image matches the face shown in the facial image stored in the storage device 158 within the allowable error range, it authenticates that the face shown in the acquired facial image is the NRS driver 4 for the current shift. On the other hand, if the necessary work management unit 152b determines that the face shown in the acquired facial image does not match the facial image stored in the storage device 158, it determines that the face shown in the acquired facial image is not the NRS driver 4 for the current shift, and authentication fails. The business operator terminal 50 transmits the authentication result of the facial authentication to the NRS terminal 40.

[0122] When the necessary task processing unit 202 of the NRS terminal 40 acquires the authentication result of the face authentication, it displays the authentication result in the "face authentication" item on the self-check screen 350. If the authentication result of the face authentication indicates a failure, the user may be prompted to retry the face authentication.

[0123] The "alcohol measurement", like the "alcohol measurement" in the pre-duty required tasks, is an item in which the alcohol concentration in the body of the NRS driver 4 is measured using the alcohol measurement device 240. For example, the NRS driver 4 brings the alcohol measurement device 240 into the cabin of the NRS vehicle 42 and performs the alcohol measurement using the alcohol measurement device 240 inside the cabin of the NRS vehicle 42. Note that the NRS driver 4 is not limited to performing the alcohol measurement inside the cabin of the NRS vehicle 42, and may also perform the alcohol measurement using the alcohol measurement device 240 outside the NRS vehicle 42.

[0124] In the "alcohol measurement," an image capturing device captures the NRS driver 4 taking an alcohol measurement using the alcohol measurement device 240. The image capturing device may be, for example, the camera 204 of the NRS terminal 40. The image capturing device captures at least one of an image and a video of the alcohol measurement being taken (alcohol measurement image). For example, the NRS driver 4 turns his / her face toward the camera 204 of the NRS terminal 40 and blows into the alcohol measurement device 240, and the camera 204 captures the image. The alcohol measurement device 240 measures the current alcohol concentration in the body of the NRS driver 4 based on the breath blown in by the NRS driver 4. The NRS terminal 40 stores the alcohol measurement image captured by the camera 204 in the storage device 148 in association with the date and time of the image capture.

[0125] After an alcohol measurement is performed using the alcohol measurement device 240, when the NRS driver 4 taps the start button 352 corresponding to "alcohol measurement," the necessary task processing unit 202 performs short-range communication with the alcohol measurement device 240. The necessary task processing unit 202 obtains the alcohol measurement result from the alcohol measurement device 240 via short-range communication. The necessary task processing unit 202 associates the alcohol measurement result with an alcohol measurement image. The necessary task processing unit 202 displays the alcohol measurement result in the "alcohol measurement" item on the self-check screen 350, and also displays the alcohol measurement image in the image display area 354 for the "alcohol measurement" item.

[0126] The necessary task processing unit 202 may be configured to assist in the process from the start of alcohol measurement to the recording of the measurement results when the start button 322 corresponding to "alcohol measurement" is tapped to open a screen related to alcohol measurement.

[0127] Furthermore, the present invention is not limited to an embodiment in which the camera 204 of the NRS terminal 40 is used as an imaging device that captures images of the alcohol test being performed. For example, the in-vehicle camera 224 of the drive recorder 220 may be used as an imaging device that captures images of the alcohol test being performed. In this embodiment, the NRS driver 4 blows breath into the alcohol test device 240 while facing the in-vehicle camera 224 of the drive recorder 220. The alcohol test device 240 may be configured to be able to establish communication with the drive recorder 220. For example, when instructing the NRS driver 4 to blow breath, the alcohol test device 240 may communicate with the drive recorder 220, instruct the drive recorder 220 to capture images with the in-vehicle camera 224, and store the captured images in association with the date and time of capture. After the alcohol measurement is completed, the alcohol measurement device 240 may acquire the alcohol measurement image from the drive recorder 220 via communication, and associate the measurement result of the alcohol measurement with the alcohol measurement image.

[0128] "Matters to be communicated" is an item in which the NRS driver 4 writes down matters that the NRS driver 4 wants to communicate to the taxi company, such as events that occurred during the driver's shift. When the start button 352 corresponding to "Matters to be communicated" is tapped, a predetermined input area opens, and the NRS driver 4 can input the matters to be communicated.

[0129] The self-check screen 350 displays a self-check registration button 356 that reads "Register and Next." When the self-check registration button 356 is tapped, the necessary work processing unit 202 establishes communication with the business operator terminal 50 and transmits self-check result information, i.e., information indicating the details of each item displayed on the self-check screen 350, to the business operator terminal 50. Upon receiving the self-check result information, the business operator terminal 50 associates the self-check result information with the date and time of the shift and information identifying the NRS driver 4 and stores it in the storage device 158. When the self-check result information is registered in this way in the business operator terminal 50, the self-check for the post-duty required work is completed.

[0130] Note that the example described above shows the self-check result information being sent from the NRS terminal 40 to the business operator terminal 50. However, the necessary task processing unit 202 of the NRS terminal 40 may also be configured to send the self-check result information to the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also be configured to send the self-check result information to both the business operator terminal 50 and the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also send the self-check result information to the business operator terminal 50 via the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also send the self-check result information to the business operator terminal 50 via the business operator terminal 50. The necessary task processing unit 202 of the NRS terminal 40 may send the self-check result information to the management server 60, and the business operator terminal 50 may request the self-check result information from the management server 60. The necessary task processing unit 202 of the NRS terminal 40 may also send the self-check result information to the business operator terminal 50, and the management server 60 may request the self-check result information from the business operator terminal 50. That is, the NRS terminal 40 may transmit the self-check result information to a predetermined communication destination such as the business operator terminal 50 or the management server 60.

[0131] Figure 14 is a diagram explaining the flow of the necessary post-on-board work. As mentioned above, the necessary post-on-board work includes "video calls" as well as the necessary pre-on-board work. In the necessary post-on-board work, "video calls" are carried out after "self-checks."

[0132] As shown in FIG. 14 and the above-described FIG. 13, the NRS terminal 40 supports the self-check for the necessary post-shift tasks in response to input operations by the NRS driver 4. More specifically, the NRS terminal 40 supports the input of mileage (S60), face authentication (S61), alcohol test (S62), and input of information to be communicated (S63). Note that the order in which the input of mileage (S60), face authentication (S61), alcohol test (S62), and input of information to be communicated (S63) are performed is not limited to the order shown in the example, and may be performed in any order. For example, among the items in the self-check for the necessary post-shift tasks, the input of mileage (S60), face authentication (S61), alcohol test (S62), and input of information to be communicated (S63) are assumed to be required items.

[0133] The necessary task processing unit 202 of the NRS terminal 40 periodically determines whether or not execution of all required items in the self-check has been completed on the self-check screen 350. For example, the necessary task processing unit 202 may determine that execution of all required items in the self-check has been completed when results are displayed in the item result display area for all required items on the self-check screen 350.

[0134] When it is determined that all of the required items in the self-check have been completed, the necessary task processing unit 202 performs an activation process to activate the self-check registration button 356 on the self-check screen 350 (S64). This enables the self-check registration button 356 to function effectively.

[0135] After the activation process, when the NRS driver 4 taps the self-check registration button 356, the necessary work processing unit 202 establishes communication with the operator terminal 50 via the network 6 and sends the self-check result information to the operator terminal 50 (S65).

[0136] When the necessary work management unit 152b of the business operator terminal 50 receives the self-check result information transmitted from the NRS terminal 40, the necessary work management unit 152b stores the received self-check result information in the storage device 158.

[0137] Thereafter, the necessary work management unit 152b of the operator terminal 50 transmits the invitation information for the video call to the NRS terminal 40.

[0138] When the necessary task processing unit 202 of the NRS terminal 40 responds to the video call in accordance with the video call invitation information, it launches a video call platform from the driver application 200 and starts a video call between the NRS terminal 40 and the operator terminal 50 (S66).

[0139] The video call invitation information (e.g., a URL (Uniform Resource Locator)) may be sent to the NRS terminal 40 when the NRS driver 4 registers a shift. In this case, the necessary task processing unit 202 of the NRS terminal 40 may deactivate a button for transitioning to the video call invitation information if it determines that all of the required items in the self-check have not been completed. Then, the necessary task processing unit 202 of the NRS terminal 40 may activate a button for transitioning to the video call invitation information if it determines that all of the required items in the self-check have been completed, thereby enabling a video call.

[0140] In this way, when it is determined that all mandatory items in the self-check have been completed, the necessary work processing unit 202 activates the self-check registration button 356. By activating the self-check registration button 326, the necessary work processing unit 202 permits the self-check result information to be sent to the business operator terminal 50 and also permits a video call with the taxi business operator via the business operator terminal 50.

[0141] On the other hand, if the necessary work processing unit 202 determines that all of the required items in the self-check have not been completed, it deactivates the self-check registration button 356 on the self-check screen 320. As a result, even if the NRS driver 4 taps the self-check registration button 356, the self-check registration button 356 will not function (is disabled). By deactivating the self-check registration button 356, the necessary work processing unit 202 does not allow the self-check result information to be sent to the operator terminal 50, and does not allow a video call with the taxi operator via the operator terminal 50.

[0142] In this embodiment, if it is determined that all required items in the self-check have not been completed, the video call cannot proceed, which prevents the video call from being started without sufficient confirmation. As a result, the taxi business operator can efficiently conduct video calls with multiple NRS drivers 4.

[0143] The video call screen and video call processing are the same as the video call processing for pre-duty necessary work, so explanations will be omitted.

[0144] Furthermore, when a video call is made for necessary work after a shift (i.e., a remote roll call after a shift), the state of the NRS driver 4 making the video call via the NRS terminal 40 may be captured and stored by the in-vehicle camera 224 of the drive recorder 220. Images captured of the state of the video call can improve the reliability of the video call.

[0145] Since the self-check was completed before the video call, the post-duty required work is completed when the video call ends. After the post-duty required work is completed, the NRS driver 4 may terminate the execution of the driver application 200.

[0146] (Mode setting process of the drive recorder 220) As described above, the NRS driver 4 may use his / her own personal car as the NRS vehicle 42. Therefore, during the NRS driver 4's private time outside of the NRS driver 4's shift (driving time), the drive recorder 220 provided in the NRS vehicle 42 may capture and record private information of the NRS driver 4.

[0147] Therefore, the drive recorder 220 of this embodiment is equipped with a private mode function to prevent imaging and recording of private information of the NRS driver 4. Specifically, the drive recorder 220 of this embodiment is provided with two modes: a driver mode (first mode) and a private mode (second mode). Note that the driver mode and the private mode are switchable modes when the drive recorder 220 is powered on.

[0148] The on-duty mode is a mode set during the NRS driver 4's on-duty preparation time and on-duty time, and enables the recording of video data captured by the exterior camera 222 and the interior camera 224. The on-duty preparation time is a predetermined time. The on-duty preparation time is, for example, the time from the start of the pre-duty required work to the end of the pre-duty required work. The on-duty preparation time is, for example, the time from the start of the post-duty required work to the end of the post-duty required work. In this embodiment, the on-duty preparation time from the start of the pre-duty required work to the end of the pre-duty required work is, for example, 15 minutes. The on-duty preparation time from the start of the post-duty required work to the end of the post-duty required work is, for example, 15 minutes. In this manner, the on-duty preparation time is a predetermined time (15 minutes), and information regarding the on-duty preparation time (15 minutes) is stored in the storage device 164 of the management server 60. The on-duty time is the time from the end of the pre-duty required work to the start of the post-duty required work. In this way, the on-duty mode is set to the time from the start of the pre-duty required tasks to the end of the post-duty required tasks. This allows the drive recorder 220 to capture and record images of self-checks and video calls performed during the pre-duty required tasks and post-duty required tasks, as well as the external and internal environments of the NRS vehicle 42 during the on-duty time. In addition, in the on-duty mode, the taxi operator can remotely monitor at least one of the internal and external environments of the NRS vehicle 42 in real time via the drive recorder 220.

[0149] On the other hand, the private mode is a mode set when the NRS driver 4 is not preparing for duty or when the driver is not on duty, and disables the recording of video data captured by the exterior camera 222 and the interior camera 224. For example, the private mode is set from the end of the necessary post-duty work to the start of the necessary pre-duty work for the next shift. This prevents the drive recorder 220 from capturing and recording private information of the NRS driver 4 after the necessary post-duty work is completed or before the necessary pre-duty work begins.

[0150] At the start of the pre-duty required work, for example, the NRS driver 4 operates the input device 232 of the drive recorder 220 to switch the mode of the drive recorder 220 from the private mode to the on-duty mode. Also, at the end of the post-duty required work, for example, the NRS driver 4 operates the input device 232 of the drive recorder 220 to switch the mode of the drive recorder 220 from the on-duty mode to the private mode.

[0151] 15 is a diagram showing an example of a mode setting screen 400 of the drive recorder 220. When the drive recorder 220 is powered on, a menu button (not shown) is displayed on the output device (display device) 230. When the NRS driver 4 taps the menu button (not shown), a menu list (not shown) is displayed. When the NRS driver 4 taps the "mode setting" item on the menu list, the recording control unit 228b of the drive recorder 220 causes the output device 230 to display the mode setting screen 400 shown in FIG. 15. A duty mode operation unit 410 and a private mode operation unit 420 are displayed on the mode setting screen 400.

[0152] The on-duty mode operation unit 410 is an area corresponding to the "on-duty mode" display on the touch panel, and is an operation unit for setting the mode of the drive recorder 220 to the on-duty mode. The private mode operation unit 420 is an area corresponding to the "private mode" display on the touch panel, and is an operation unit for setting the mode of the drive recorder 220 to the private mode. The on-duty mode operation unit 410 and the private mode operation unit 420 function as part of the input device 232 of the drive recorder 220.

[0153] When the NRS driver 4 taps the duty mode operation unit 410, the recording control unit 228b sets the mode of the drive recorder 220 to duty mode in response to the mode command issued by the tap operation. Furthermore, when the NRS driver 4 taps the private mode operation unit 420, the recording control unit 228b sets the mode of the drive recorder 220 to private mode in response to the mode command issued by the tap operation. The mode of the drive recorder 220 when it is powered on is set to maintain the mode it was in when it was last powered off. However, this is not a limitation, and the mode of the drive recorder 220 when it is powered on may be set to duty mode, for example, as the default setting.

[0154] At the start of the necessary pre-duty work, for example, the NRS driver 4 taps the duty mode operation unit 410 to switch the mode of the drive recorder 220 from the private mode to the duty mode.

[0155] Furthermore, when the necessary post-duty work is completed, for example, the NRS driver 4 taps the private mode operation unit 420 to switch the mode of the drive recorder 220 from the duty mode to the private mode.

[0156] When the mode of the drive recorder 220 is the driver's duty mode, the recording control unit 228b allows the video data captured by the outside camera 222 and the inside camera 224 to be recorded in the storage device 234. In other words, when the mode of the drive recorder 220 is the driver's duty mode, the recording control unit 228b enables the storage device 234 to record the video data. In this way, in this embodiment, when the mode of the drive recorder 220 is the driver's duty mode, the recording of the video data captured by the outside camera 222 and the inside camera 224 is permitted, and the video data is recorded in the storage device 234.

[0157] On the other hand, when the mode of drive recorder 220 is the private mode, recording control unit 228b restricts the recording of video data captured by outside camera 222 and inside camera 224 in storage device 234. In other words, when the mode of drive recorder 220 is the private mode, recording control unit 228b disables the recording of video data by storage device 234. As described above, in this embodiment, when the mode of drive recorder 220 is the private mode, recording of video data captured by outside camera 222 and inside camera 224 is prohibited, and the video data is deleted without being recorded in storage device 234. Alternatively, when the mode of drive recorder 220 is the private mode, recording control unit 228b may restrict (prohibit) capturing of video data by outside camera 222 and inside camera 224.

[0158] In this way, the recording control unit 228b of this embodiment restricts the recording of video data by the storage device 234 when the drive recorder 220 is in private mode. This makes it possible to prevent the imaging and recording of private information of the NRS driver 4 even when the NRS driver 4 uses the NRS vehicle 42 as a personal car outside of the NRS driver 4's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0159] Furthermore, the communication control unit 228a of the drive recorder 220 transmits information about the state of the drive recorder 220 to the management server 60 via the communication device 226 at regular intervals. The information about the state of the drive recorder 220 includes information about the power supply of the drive recorder 220 and information about the mode of the drive recorder 220. Note that the information about the state of the drive recorder 220 may also include identification information of the drive recorder 220.

[0160] The information about the power supply of the drive recorder 220 is, for example, information indicating that the power supply of the drive recorder 220 is ON, or information indicating that the power supply of the drive recorder 220 is OFF. The information about the mode of the drive recorder 220 is, for example, information indicating that the mode of the drive recorder 220 is a driver mode, or information indicating that the mode of the drive recorder 220 is a private mode.

[0161] As described above, the management control unit 162e of the management server 60 manages information related to the shifts (work hours) of the NRS drivers 4. Specifically, information related to the shifts of the NRS drivers 4 is stored in the storage device 164 of the management server 60. Information related to the preparation time for work of the NRS drivers 4 is also stored in the storage device 164 of the management server 60. When the work hours of the NRS drivers 4 are changed, the management control unit 162e executes a process to update the information related to the shifts of the NRS drivers 4 stored in the storage device 164, and stores the updated information related to the shifts of the NRS drivers 4 in the storage device 164.

[0162] In this embodiment, the management control unit 162e of the management server 60 is configured to be able to remotely switch and set the mode of the drive recorder 220 based on information regarding the NRS driver 4's shift and information regarding the driver's preparation time stored in the memory device 164.

[0163] For example, the management control unit 162e refers to information about the NRS driver 4's shift and information about the on-duty preparation time stored in the storage device 164, and performs processing to switch the drive recorder 220 from private mode to on-duty mode when the current time is after the start time of the NRS driver 4's required pre-duty work. Also, the management control unit 162e refers to information about the NRS driver 4's shift and information about the on-duty preparation time stored in the storage device 164, and performs processing to switch the drive recorder 220 from on-duty mode to private mode when the current time is after the end time of the NRS driver 4's required post-duty work.

[0164] Specifically, the management control unit 162e of the management server 60 transmits a mode command signal to the drive recorder 220 via the communication device 160, commanding the mode of the drive recorder 220. The mode command signal is, for example, a signal for setting the mode of the drive recorder 220 to a private mode or a signal for setting the mode to a driver mode. Note that the mode command signal may be a signal for switching the mode of the drive recorder 220 from the private mode to the driver mode or a signal for switching from the driver mode to the private mode.

[0165] Here, the management control unit 162e manages linking information that links the identification information of the NRS driver 4, the vehicle information of the NRS vehicle 42, and the identification information of the drive recorder 220. The management control unit 162e also manages information related to the NRS driver 4's shift and information related to the driver's preparation time that are linked to the NRS driver 4's identification information.

[0166] The management control unit 162e determines whether the current time is after the start time of the required pre-drive work for the NRS driver 4, for example, based on information about the shift of the NRS driver 4 and information about the driver preparation time. If the current time is after the start time of the required pre-drive work for the NRS driver 4, the management control unit 162e identifies the identification information of the drive recorder 220 based on the identification information of the NRS driver 4. Then, the management control unit 162e transmits a mode command signal to the drive recorder 220 with the identified identification information.

[0167] The recording control unit 228b of the drive recorder 220 receives a mode command signal from the management server 60 via the communication device 226. Based on the received mode command signal, the recording control unit 228b sets the mode of the drive recorder 220 to private mode or driver mode. This automatically sets the mode of the drive recorder 220 to driver mode or private mode based on information about the NRS driver 4's shift and information about the driver preparation time. Therefore, even if the NRS driver 4 forgets to manually set the mode of the drive recorder 220 to private mode outside of driver hours, the mode of the drive recorder 220 is automatically set to private mode. As a result, the privacy of the NRS driver 4 can be protected. The mode of the drive recorder 220 can be set either manually by the NRS driver 4 or automatically by the management server 60. For example, after the mode of the drive recorder 220 is automatically set to driver mode by the management server 60, the NRS driver 4 can manually change the setting to private mode.

[0168] The driving mode or private mode of the driving recorder 220 may be switched manually by a remote operation by the taxi service provider. Specifically, in response to the mode switching operation to driving mode or private mode by the taxi service provider, the communication control unit 152c of the service provider terminal 50 transmits a mode command signal to the management server 60. When the management control unit 162e of the management server 60 receives the mode command signal transmitted from the service provider terminal 50, it transmits the received mode command signal to the driving recorder 220. The recording control unit 228b of the driving recorder 220 sets the mode of the driving recorder 220 to the private mode or driving mode based on the mode command signal transmitted from the management server 60. This allows the mode of the driving recorder 220 to be manually set to the driving mode or private mode based on the mode switching operation by the taxi service provider.

[0169] Alternatively, the taxi company may manually issue a warning about the mode of the drive recorder 220 through remote control. For example, if the current time is after the end time of the post-drive necessary work of the NRS driver 4 and the drive recorder 220 is in the driving mode, the taxi company issues a warning operation via the company terminal 50. When the taxi company issues a warning operation, the communication control unit 152c of the company terminal 50 transmits a warning signal to the management server 60. When the management control unit 162e of the management server 60 receives the warning signal transmitted from the company terminal 50, it transmits the received warning signal to the drive recorder 220. The communication control unit 228a of the drive recorder 220 executes a warning operation by the output device 230 based on the warning signal transmitted from the management server 60. For example, the communication control unit 228a outputs a warning sound from a speaker of the drive recorder 220. Also, for example, the communication control unit 228a causes a warning light of the drive recorder 220 to light up (blink). This makes it possible to notify the NRS driver 4 that the mode of the drive recorder 220 is not appropriate. Note that the output device 230 of the drive recorder 220 may execute the warning operation in response to a mode switching operation of the drive recorder 220 by the taxi company. In other words, when the taxi company manually switches the mode, the output device 230 may execute the warning operation together with the mode setting (mode switching) of the drive recorder 220.

[0170] FIG. 16 is a sequence diagram illustrating an example of a mode setting process of the drive recorder 220. In the following description, the process in the drive recorder 220 is referred to as Dn (n is an arbitrary integer). The process in the management server 60 is referred to as Mn (n is an arbitrary integer). In the example illustrated in FIG. 16, an example will be described in which the management control unit 162e of the management server 60 automatically sets the mode of the drive recorder 220. However, this is not limited to this, and the mode setting process of the drive recorder 220 may also be performed by the NRS driver 4 manually setting the mode of the drive recorder 220. In this case, the recording control unit 228b of the drive recorder 220 executes the mode setting process (D02, D06), the permission process (D04), and the restriction process (D08) illustrated in FIG. 16 in accordance with the manual operation (drive mode operation unit 410, private mode operation unit 420) of the NRS driver 4.

[0171] 16, the management control unit 162e of the management server 60 first refers to information about the state of the drive recorder 220 received from the drive recorder 220, and executes a mode determination process (M02) to determine the current mode of the drive recorder 220. Here, the management control unit 162e determines, for example, whether the mode of the drive recorder 220 is the private mode.

[0172] Next, the management control unit 162e of the management server 60 references information about the NRS driver 4's shift and information about the driver's preparation time stored in the storage device 164, and executes a shift acquisition process to acquire the driver's preparation time and driver's time for driving of the NRS driver 4 (M04). Specifically, the management control unit 162e identifies the start time of the pre-drive work required for the NRS driver 4. The management control unit 162e also identifies the identification information of the drive recorder 220 linked to the identification information of the NRS driver 4 starting the shift.

[0173] Then, when the communication control unit 228a of the management server 60 determines that the mode of the drive recorder 220 is the private mode and that the current time is after the start time of the pre-duty required work of the NRS driver 4, it executes a mode command process (M06) to command the mode of the drive recorder 220. Specifically, the communication control unit 228a transmits a signal to the drive recorder 220 as a mode command signal to set the mode of the drive recorder 220 to the duty mode.

[0174] The recording control unit 228b of the drive recorder 220 executes a mode setting process to set the mode of the drive recorder 220 based on the mode command signal acquired from the management server 60 (D02). Specifically, the communication control unit 228a sets the mode of the drive recorder 220 to the driver mode in accordance with the mode command by the mode command signal acquired from the management server 60.

[0175] When the mode of the drive recorder 220 is set to the driver mode, the recording control unit 228b of the drive recorder 220 executes permission processing to permit recording of video data captured by the exterior camera 222 and the interior camera 224 (D04). Specifically, the communication control unit 228a permits recording of video data captured by the exterior camera 222 and the interior camera 224 in the storage device 234 of the drive recorder 220. This allows video data captured by the exterior camera 222 and the interior camera 224 to be recorded in the storage device 234, for example, during the NRS driver 4's driving preparation time and driving time. Note that in the permission processing (D04), the recording control unit 228b may permit recording of sound data recorded by the sound recording means (input device 232) when the mode of the drive recorder 220 is set to the driver mode. Furthermore, in the permission process (D04), when the mode of the drive recorder 220 is the driver mode, the recording control unit 228b may permit the location of the NRS vehicle 42 to be identified by GPS (location identification means).

[0176] Similarly to the above-described mode determination process (M02), the management control unit 162e of the management server 60 also executes mode determination process (M08) to determine the current mode of the drive recorder 220. Here, the management control unit 162e determines, for example, whether the mode of the drive recorder 220 is the on-duty mode.

[0177] Next, the management control unit 162e of the management server 60 executes a shift acquisition process (M10) to acquire the driving preparation time and driving time of the NRS driver 4, similar to the shift acquisition process (M04) described above. Specifically, here, the management control unit 162e identifies the end time of the post-driving necessary work of the NRS driver 4. The management control unit 162e also identifies the identification information of the drive recorder 220 linked to the identification information of the NRS driver 4 ending his shift.

[0178] Then, when the management control unit 162e of the management server 60 determines that the mode of the drive recorder 220 is the on-duty mode and that the current time is after the end time of the post-duty required work of the NRS driver 4, it executes a mode command process (M12) to command the mode of the drive recorder 220. Specifically, the processing device 162 transmits a signal to the drive recorder 220 as a mode command signal to set the mode of the drive recorder 220 to the private mode.

[0179] The recording control unit 228b of the drive recorder 220 executes a mode setting process (D06) to set the mode of the drive recorder 220 based on the mode command signal acquired from the management server 60. Specifically, the communication control unit 228a sets the mode of the drive recorder 220 to the private mode.

[0180] When the drive recorder 220 is set to the private mode, the recording control unit 228b of the drive recorder 220 executes a restriction process (D08) to restrict the recording of video data captured by the exterior camera 222 and the interior camera 224 in the storage device 234. Specifically, the recording control unit 228b prohibits the recording of video data captured by the exterior camera 222 and the interior camera 224 in the storage device 234 of the drive recorder 220 and erases the video data. This prevents the capturing and recording of private information of the NRS driver 4, for example, even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the NRS driver 4's driving preparation time and driving time. As a result, the privacy of the NRS driver 4 can be protected. Note that in the restriction process (D08), when the drive recorder 220 is set to the private mode, the recording control unit 228b may restrict the recording of sound data recorded by the sound recording means (input device 232) from being executed. Furthermore, in the permission process (D04), when the mode of the drive recorder 220 is the driver mode, the recording control unit 228b may restrict the execution of identification of the position of the NRS vehicle 42 by the GPS (position identification means).

[0181] As described above, the vehicle-mounted imaging device (drive recorder 220) of this embodiment includes imaging means (exterior camera 222, interior camera 224) that capture images of at least one of the environments inside and outside the vehicle, recording means (storage device 234) that records images captured by the imaging means (exterior camera 222, interior camera 224), and one or more first processors (processing device 228). The first processor (processing device 228) sets either a first mode (driver mode) or a second mode (private mode), which can be switched when the power is on, in response to a mode command; when the mode is the first mode (driver mode), the recording means (storage device 234) records images, and when the mode is the second mode (private mode), the recording means (storage device 234) does not record images. Here, "not recording video by the recording means (storage device 234)" includes both not capturing images using the imaging means (exterior camera 222, interior camera 224) and not recording video as a result, and capturing images using the imaging means (exterior camera 222, interior camera 224) but not recording the video. With this configuration, when the drive recorder 220 is in private mode, the recording of video data by the storage device 234 can be restricted. This prevents the imaging and recording of private information of the NRS driver 4 even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0182] The vehicle-mounted imaging device (drive recorder 220) of this embodiment includes a sound recording means (input device 232) that records environmental sounds inside and / or outside the vehicle, a recording means (storage device 234) that records sound data recorded by the sound recording means (input device 232), and one or more first processors (processing devices 228). The first processor (processing device 228) sets either a first mode (driver mode) or a second mode (private mode), which can be switched when the power is on, in response to a mode command, and when the mode is the first mode (driver mode), the recording means (storage device 234) records sound data, and when the mode is the second mode (private mode), the recording means (storage device 234) does not record sound data. Here, not recording sound data by the recording means (storage device 234) includes both not recording sound data by not recording sound data using the recording means (input device 232) and not recording sound data even though the recording means (input device 232) records sound. This makes it possible to prevent private information of the NRS driver 4 from being recorded even when the NRS driver 4 uses the NRS vehicle 42 as a private car outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0183] The in-vehicle imaging device (drive recorder 220) of this embodiment includes a location identification means for identifying the location of the vehicle and one or more first processors (processing devices 228). The first processor (processing device 228) sets one of a first mode (driver mode) and a second mode (private mode), which can be switched when the power is on, in response to a mode command. When the mode is the first mode (driver mode), the location identification means identifies the location of the vehicle, and when the mode is the second mode (private mode), the location identification means does not identify the location of the vehicle. This prevents the private information of the NRS driver 4 from being identified, even when the NRS driver 4 uses the NRS vehicle 42 as a personal car outside of the driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0184] The management system (management system 1) of this embodiment is a management system that includes an in-vehicle imaging device (drive recorder 220) that has imaging means (exterior camera 222, interior camera 224) that images the environment inside or outside the vehicle, and a recording means (storage device 234) that records the images captured by the imaging means (exterior camera 222, interior camera 224), and a management device (management server 60) that can communicate with the in-vehicle imaging device (drive recorder 220) via a network. The in-vehicle imaging device (drive recorder 220) includes one or more first processors (processing devices 228). The first processors (processing devices 228) select either a first mode (driver mode) or a second mode (private mode) when the device is powered on in response to a mode command. When the mode is the first mode (driver mode), the recording means (storage device 234) records video. When the mode is the second mode (private mode), the recording means (storage device 234) does not record video, and information regarding the set mode is transmitted to the management device (management server 60). With this configuration, when the drive recorder 220 is in the private mode, the recording of video data by the storage device 234 can be restricted. This prevents the imaging and recording of private information of the NRS driver 4, even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0185] The management system (management system 1) of this embodiment is a management system including an in-vehicle imaging device (drive recorder 220) equipped with a sound recording means (input device 232) for recording environmental sounds inside and outside the vehicle and a recording means (storage device 234) for recording sound data recorded by the sound recording means (input device 232), and a management device (management server 60) capable of communicating with the in-vehicle imaging device (drive recorder 220) via a network. The in-vehicle imaging device (drive recorder 220) includes one or more first processors (processing devices 228). The first processors (processing devices 228) set either a first mode (driver mode) or a second mode (private mode) switchable when the power is on in response to a mode command. When the mode is the first mode (driver mode), the recording means records sound data. When the mode is the second mode (private mode), the recording means does not record sound data, and transmits information about the set mode to the management device. This makes it possible to prevent recording of private information of the NRS driver 4 even when the NRS driver 4 uses the NRS vehicle 42 as a private car outside of working hours. As a result, the privacy of the NRS driver 4 can be protected.

[0186] The management system (management system 1) of this embodiment includes an on-board imaging device (drive recorder 220) equipped with a location identification means for identifying the location of a vehicle, and a management device (management server 60) capable of communicating with the on-board imaging device (drive recorder 220) via a network. The on-board imaging device (drive recorder 220) includes one or more first processors (processing devices 228). The first processors (processing devices 228) select either a first mode (drive mode) or a second mode (private mode) when the device is powered on in response to a mode command. When the mode is the first mode (drive mode), the location identification means identifies the location of the vehicle. When the mode is the second mode (private mode), the location identification means does not identify the location of the vehicle, and information related to the selected mode is transmitted to the management device. This prevents the private information of the NRS driver 4 from being identified, even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0187] The management device (management server 60) may include one or more second processors (processing devices 162), which manage information related to the driver's driving hours and transmit a mode command signal based on the information related to the driving hours to command a mode. The first processor (processing device 228) may set either the first mode (driving mode) or the second mode (private mode) in response to the mode command signal. With this configuration, the mode of the drive recorder 220 can be automatically set to the driving mode or the private mode based on information related to the NRS driver 4's shift (driving hours). Therefore, for example, even if the NRS driver 4 forgets to manually set the mode of the drive recorder 220 to the private mode outside of driving hours, the mode of the drive recorder 220 can be automatically set to the private mode.

[0188] In the management method of this embodiment, the computer (processing device 228) selects either a first mode (driver mode) or a second mode (private mode) switchable when the computer is powered on in response to a mode command. When the mode is the first mode (driver mode), the recording device (storage device 234) records video captured by the imaging device (in-vehicle camera 224) capturing images of at least one of the interior and exterior environments of the vehicle. When the mode is the second mode (private mode), the recording device (storage device 234) does not record video. With this configuration, when the drive recorder 220 is in the private mode, the recording of video data by the storage device 234 can be restricted. This prevents the imaging and recording of private information of the NRS driver 4, even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0189] In the management method of this embodiment, the computer (processing device 228) sets either a first mode (duty mode) or a second mode (private mode), which can be switched when the computer is powered on, in response to a mode command. When the mode is the first mode (duty mode), sound data is recorded by a recording device that records sound data recorded by a recording device (input device 232) that records environmental sounds inside and outside the vehicle. When the mode is the second mode (private mode), sound data is not recorded by the recording device. This prevents the recording of private information of the NRS driver 4 even when the NRS driver 4 uses the NRS vehicle 42 as a personal car outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0190] In the management method of this embodiment, the computer (processing device 228) sets either a first mode (driver mode) or a second mode (private mode), which can be switched when the computer is powered on, in response to a mode command. When the mode is the first mode (driver mode), the vehicle's location is identified by a location identification means that identifies the vehicle's location. When the mode is the second mode (private mode), the vehicle's location is not identified by the location identification means. This makes it possible to prevent the identification of private information of the NRS driver 4, even when the NRS driver 4 uses the NRS vehicle 42 as a personal car outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0191] The program of this embodiment sets the computer (processing device 228) to one of a first mode (driver mode) and a second mode (private mode), which can be switched when the power is on, in response to a mode command. When the mode is the first mode (driver mode), the recording means (storage device 234) records video captured by the imaging means (in-vehicle camera 224) that captures images of at least one of the interior and exterior environments of the vehicle. When the mode is the second mode (private mode), the recording means (storage device 234) does not record video. With this configuration, when the drive recorder 220 is in the private mode, the recording of video data by the storage device 234 can be restricted. This prevents the imaging and recording of private information of the NRS driver 4, even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0192] The program of this embodiment causes the computer (processing device 228) to set either a first mode (driver mode) or a second mode (private mode), which can be switched when the power is on, in response to a mode command. When the mode is the first mode (driver mode), the recording device records sound data recorded by a recording device (input device 232) that records at least one of environmental sounds inside and outside the vehicle. When the mode is the second mode (private mode), the recording device does not record sound data. This prevents the recording of private information of the NRS driver 4, even when the NRS driver 4 uses the NRS vehicle 42 as a personal vehicle outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0193] The program of this embodiment causes the computer (processing device 228) to set either a first mode (driver mode) or a second mode, which can be switched when the power is on, in response to a mode command. When the mode is the first mode (driver mode), the location of the vehicle is identified by a location identification means that identifies the location of the vehicle, and when the mode is the second mode (private mode), the location identification means does not identify the location of the vehicle. This makes it possible to prevent the identification of private information of the NRS driver 4 even when the NRS driver 4 uses the NRS vehicle 42 as a personal car outside of the NRS driver's driving hours. As a result, the privacy of the NRS driver 4 can be protected.

[0194] In this embodiment, the management control unit 162e automatically switches the mode of the drive recorder 220 according to the NRS driver 4's driving preparation time and driving time. However, this is not limiting. The management control unit 162e may automatically switch the power of the drive recorder 220 according to the NRS driver 4's driving preparation time and driving time. For example, the management control unit 162e automatically turns off the power of the drive recorder 220 when the current time is after the end time of the NRS driver 4's post-driving necessary work. Alternatively, the management control unit 162e turns off the power of the drive recorder 220 in response to a manual operation by the taxi service provider to turn off the power of the drive recorder 220. This prevents the NRS driver 4 from capturing and recording private information even when the NRS driver 4 uses the NRS vehicle 42 as a personal car outside of the NRS driver 4's driving time. As a result, the NRS driver 4's privacy can be protected.

[0195] (Communication processing of drive recorder 220) Incidentally, when a remote roll call is conducted between a taxi company and an NRS driver 4, it is mandatory to create an environment in which the NRS driver 4 can check the status of the remote roll call being conducted inside the vehicle.

[0196] Therefore, in order to enable the NRS driver 4 to check the status of the remote roll call being performed inside the vehicle, the NRS vehicle 42 of this embodiment is provided with a communication-type drive recorder 220. By providing the NRS vehicle 42 with the communication-type drive recorder 220, an environment can be created in which the NRS driver 4 can check the status of the remote roll call being performed inside the vehicle.

[0197] Furthermore, a taxi company that manages an NRS vehicle 42 may wish to check the status of the NRS vehicle 42 through the drive recorder 220. For example, if an accident occurs to the NRS vehicle 42, the taxi company checks the status of the NRS vehicle 42 and takes action to deal with the accident that has occurred. Examples of accidents include a traffic accident, an external complaint against the NRS vehicle 42, or trouble inside the NRS vehicle 42.

[0198] The timing for the taxi company to check the interior and exterior environments of the NRS vehicle 42 is not limited to when an accident occurs. For example, the timing for checking the interior and exterior environments of the NRS vehicle 42 may be during the remote roll call described above, or when the taxi company randomly checks the driving of the NRS driver 4.

[0199] By providing the NRS vehicle 42 with a communication-type drive recorder 220, the taxi business operator can check the inside and outside environments of the NRS vehicle 42 from a location away from the NRS vehicle 42.

[0200] When checking the status of the NRS vehicle 42, the taxi company operates the company terminal 50 to acquire from the drive recorder 220 the video data captured by the exterior camera 222 and the interior camera 224.

[0201] Fig. 17 is a diagram showing an example of a video acquisition screen 500 of the business operator terminal 50. When the power of the business operator terminal 50 is turned on, a menu button (not shown) is displayed on the display device 154. When the taxi business operator clicks on the menu button (not shown), a menu list (not shown) is displayed, and when the taxi business operator clicks on the "Video Acquisition" item in the menu list, the communication control unit 152c of the business operator terminal 50 causes the display device 154 to display the video acquisition screen 500 shown in Fig. 17. The video acquisition screen 500 displays a vehicle information selection operation unit 510, a display operation unit 520, a stop operation unit 530, an outside-vehicle video display area 540, and an inside-vehicle video display area 550.

[0202] The vehicle information selection operation unit 510 is an operation unit for selecting vehicle information for one NRS vehicle 42 from the vehicle information for multiple NRS vehicles 42. Specifically, when a taxi operator clicks on the vehicle information selection operation unit 510, the communication control unit 152c of the operator terminal 50 displays a list of vehicle information for multiple NRS vehicles 42 (not shown) on the video acquisition screen 500. The list of vehicle information for multiple NRS vehicles 42 is acquired from the management server 60. For example, the management control unit 162e of the management server 60 transmits to the operator terminal 50 a list of vehicle information for NRS vehicles 42 equipped with a drive recorder 220 that is powered on and set to driver mode. The communication control unit 152c of the operator terminal 50 displays the list of vehicle information for NRS vehicles 42 transmitted from the management server 60 on the video acquisition screen 500. Taxi operators can select the vehicle information of one NRS vehicle 42 by clicking on the vehicle information of that NRS vehicle 42 from the list of vehicle information for NRS vehicles 42 displayed on the video acquisition screen.

[0203] The display operation unit 520 is an operation unit for displaying, on the image acquisition screen 500, the image captured by the drive recorder 220 of the NRS vehicle 42 having the vehicle information selected by the vehicle information selection operation unit 510.

[0204] The stop operation unit 530 is an operation unit for stopping (hide) the image displayed on the image acquisition screen 500. The outside-vehicle image display area 540 is an area for displaying the image captured by the outside-vehicle camera 222 of the drive recorder 220. The inside-vehicle image display area 550 is an area for displaying the image captured by the inside-vehicle camera 224 of the drive recorder 220.

[0205] The taxi company clicks on the vehicle information selection operation unit 510 to select vehicle information for one NRS vehicle 42 from a list of vehicle information for NRS vehicles 42. Next, the taxi company clicks on the display operation unit 520. At this time, the communication control unit 152c of the company terminal 50 transmits a start request signal to the management server 60. The start request signal is a signal for requesting the start of communication between the drive recorder 220 and the company terminal 50, and is, for example, a signal for starting the reception of video data from the drive recorder 220. The start request signal includes the vehicle information of the NRS vehicle 42 selected by the taxi company using the vehicle information selection operation unit 510.

[0206] When the management control unit 162e of the management server 60 receives a start request signal from the operator terminal 50, it refers to the linking information stored in the memory device 164 and identifies the identification information of the drive recorder 220 corresponding to the vehicle information of the NRS vehicle 42 selected by the taxi operator.

[0207] The communication control unit 162d of the management server 60 also acquires the IP address of the business operator terminal 50 to which the start request signal was transmitted. The communication control unit 162d of the management server 60 also acquires the IP address of the drive recorder 220 having the specified identification information.

[0208] Next, the communication control unit 162d of the management server 60 transmits the acquired IP address of the drive recorder 220 to the business operator terminal 50, and transmits the acquired IP address of the business operator terminal 50 to the drive recorder 220.

[0209] Here, the communication control unit 162d of the management server 60 acquires information about the state of the drive recorder 220 from the drive recorder 220. Furthermore, the communication control unit 162d determines whether the mode of the drive recorder 220 is the driver mode or not, based on the information about the state of the drive recorder 220. Then, if the mode of the drive recorder 220 is the driver mode, the communication control unit 162d allows transmission of a start signal to the drive recorder 220.

[0210] Then, when transmission of the start signal to the drive recorder 220 is permitted, the communication control unit 162d of the management server 60 transmits the start signal to the drive recorder 220. The start signal is a signal that starts communication between the drive recorder 220 and the business operator terminal 50, and is a signal that commands the start of communication between the drive recorder 220 and the business operator terminal 50.

[0211] On the other hand, when the drive recorder 220 is in the private mode, the communication control unit 162d of the management server 60 restricts the transmission of the start signal to the drive recorder 220. This prevents the taxi business operator from obtaining private information about the NRS driver 4, for example, outside of the NRS driver 4's driving preparation time and driving time.

[0212] When the communication control unit 228a of the drive recorder 220 receives a start signal from the management server 60, it starts mutual communication with the business operator terminal 50. This mutual communication is, for example, P2P (peer-to-peer) communication. At this time, data is exchanged directly between the drive recorder 220 and the business operator terminal 50. However, without being limited to this, data may be exchanged indirectly between the drive recorder 220 and the business operator terminal 50 via the management server 60.

[0213] When mutual communication with the business operator terminal 50 is started, the communication control unit 228a of the drive recorder 220 transmits video data captured by the exterior camera 222 and the interior camera 224 to the business operator terminal 50. For example, during a remote roll call, the communication control unit 228a transmits real-time video data captured by the exterior camera 222 and the interior camera 224 to the business operator terminal 50. For mutual communication between the drive recorder 220 and the business operator terminal 50, a first communication mode in which such real-time video data is exchanged is set as a default.

[0214] Meanwhile, when an accident such as a traffic accident occurs, the communication control unit 228a transmits past video data stored in the storage device 234 to the service provider terminal 50. In this way, when an accident occurs to the NRS vehicle 42, the mutual communication between the drive recorder 220 and the service provider terminal 50 switches from the first communication mode, which is set by default, to the second communication mode, in which past video data stored in the storage device 234 is exchanged. Switching between the first communication mode and the second communication mode is performed, for example, by an input operation by the taxi service provider. Specifically, the video acquisition screen 500 shown in FIG. 17 is provided with a time selection operation unit (not shown). When the taxi service provider clicks on the time selection operation unit, a list of recording times of the video data stored in the storage device 234 is displayed on the video acquisition screen 500. When the taxi service provider selects one recording time from the list of recording times, the mutual communication mode switches from the first communication mode to the second communication mode, and the video data for the recording time selected by the taxi service provider is transmitted to the service provider terminal 50. In the second communication mode, video data is not transmitted from the business operator terminal 50 to the drive recorder 220. That is, in the second communication mode, the drive recorder 220 does not receive video data but only transmits the video data. In addition, in the second communication mode, the business operator terminal 50 does not transmit video data but only receives the video data.

[0215] It should be noted that the data exchanged between the drive recorder 220 and the business operator terminal 50 is not limited to video data captured by the exterior camera 222 and the interior camera 224 of the drive recorder 220. For example, the data exchanged between the drive recorder 220 and the business operator terminal 50 may include audio data acquired by a microphone of the drive recorder 220. Furthermore, the data exchanged between the drive recorder 220 and the business operator terminal 50 may include video data captured by a camera of the business operator terminal 50 and audio data acquired by a microphone.

[0216] When the communication control unit 152c of the business operator terminal 50 acquires video data from the drive recorder 220, it displays the acquired video data on the video acquisition screen 500. Specifically, the communication control unit 152c displays video data captured by the exterior camera 222 of the drive recorder 220 in the exterior video display area 540, and displays video data captured by the interior camera 224 in the interior video display area 550. In this embodiment, communication between the drive recorder 220 and the business operator terminal 50 is initiated when a start request signal is transmitted from the business operator terminal 50. However, this is not limited to this, and communication between the drive recorder 220 and the business operator terminal 50 may be initiated when a start request signal is transmitted from the drive recorder 220 or the NRS terminal 40. For example, the drive recorder 220 and the NRS terminal 40 are provided with an SOS button that the NRS driver 4 can operate in the event of in-vehicle trouble or aggressive driving. When the NRS driver 4 operates the SOS button, a start request signal is transmitted from the drive recorder 220 or the NRS terminal 40 to the management server 60. When the management server 60 receives the start request signal from the drive recorder 220 or the NRS terminal 40, it starts communication between the drive recorder 220 and the business operator terminal 50. This allows the taxi business operator to start acquiring video data captured by the drive recorder 220 when the NRS driver 4 operates the SOS button without operating the business operator terminal 50.

[0217] When finishing checking the interior and exterior environments of the NRS vehicle 42, the taxi operator operates the operator terminal 50 to stop the acquisition of video data captured by the exterior camera 222 and the interior camera 224 from the drive recorder 220.

[0218] Specifically, when the taxi company clicks the stop operation unit 530, the communication control unit 152c of the company terminal 50 transmits a stop request signal to the management server 60. The stop request signal is a signal for requesting that communication between the drive recorder 220 and the company terminal 50 be stopped.

[0219] When the communication control unit 162d of the management server 60 receives the stop request signal from the business operator terminal 50, it transmits a stop signal to the drive recorder 220. The stop signal is a signal for stopping communication between the drive recorder 220 and the business operator terminal 50, and is, for example, a signal for stopping transmission of video data from the drive recorder 220 to the business operator terminal 50.

[0220] When the communication control unit 228a of the drive recorder 220 receives the stop signal from the management server 60, it stops the mutual communication with the business operator terminal 50. As a result, the transmission of video data from the drive recorder 220 to the business operator terminal 50 is stopped.

[0221] 18 is a sequence diagram illustrating an example of video acquisition processing by the business operator terminal 50. In the following description, processing in the drive recorder 220 is indicated as Dn (n is any integer). Processing in the management server 60 is indicated as Mn (n is any integer). Processing in the business operator terminal 50 is indicated as Bn (n is any integer).

[0222] 18, in response to an input operation by the taxi company, the communication control unit 152c of the business operator terminal 50 executes a start request process to request the management server 60 to start communication between the drive recorder 220 and the business operator terminal 50 (B22). For example, the communication control unit 152c transmits a start request signal to the management server 60 to start receiving video data from the drive recorder 220.

[0223] When receiving the start request signal from the business operator terminal 50, the communication control unit 162d of the management server 60 first refers to the information on the state of the drive recorder 220 received from the drive recorder 220, and executes a mode determination process (M22) to determine the current mode of the drive recorder 220. Here, the communication control unit 162d determines, for example, whether the mode of the drive recorder 220 is the driver mode.

[0224] Next, the communication control unit 162d of the management server 60 references information about the shift of the NRS driver 4 stored in the storage device 164, and executes a shift acquisition process to acquire the driving preparation time and driving time of the NRS driver 4 (M24).

[0225] Then, when the communication control unit 162d of the management server 60 determines that the mode of the drive recorder 220 is the driving mode and that the current time is the driving preparation time or the driving time of the NRS driver 4, it executes a start command process to start communication between the drive recorder 220 and the business operator terminal 50 (M26). Specifically, the communication control unit 162d acquires the IP address of the business operator terminal 50 and acquires the IP address of the drive recorder 220.

[0226] Next, the communication control unit 162d transmits the acquired IP address of the drive recorder 220 to the business operator terminal 50, and transmits the acquired IP address of the business operator terminal 50 to the drive recorder 220. Then, the communication control unit 162d transmits a start signal to the drive recorder 220.

[0227] Upon receiving a start signal from the management server 60, the communication control unit 228a of the drive recorder 220 cooperates with the communication control unit 152c of the operator terminal 50 to execute a communication control process for mutual communication between the drive recorder 220 and the operator terminal 50 (D22, B24).

[0228] Specifically, the communication control unit 228a of the drive recorder 220 establishes communication with the business operator terminal 50 and transmits video data captured by the exterior camera 222 and the interior camera 224, and audio data acquired by the microphone. At this time, the communication control unit 228a only transmits the video data and audio data and does not receive the video data and audio data from the business operator terminal 50. However, this is not limited to this, and the communication control unit 228a may receive the video data and audio data transmitted from the business operator terminal 50. In this case, the communication control unit 228a may transmit the video data and audio data received from the business operator terminal 50 to the NRS terminal 40, and the NRS terminal 40 may display the received video data on the display device 144 and output the received audio data from a speaker.

[0229] Furthermore, the communication control unit 152c of the business operator terminal 50 establishes communication with the drive recorder 220 and receives the video data and audio data transmitted from the drive recorder 220. At this time, the communication control unit 152c only receives the video data and audio data from the drive recorder 220 and does not transmit the video data and audio data. However, without being limited to this, the communication control unit 152c may transmit the video data captured by the camera of the business operator terminal 50 and the audio data acquired by the microphone. Note that, although direct communication is performed between the drive recorder 220 and the business operator terminal 50 in this embodiment, the communication between the drive recorder 220 and the business operator terminal 50 may also be performed indirectly via the management server 60.

[0230] In response to the input operation of the taxi company, the communication control unit 152c of the business operator terminal 50 executes a stop request process (B26) to request the management server 60 to stop communication between the drive recorder 220 and the business operator terminal 50. Specifically, the communication control unit 152c transmits, for example, a stop request signal to the management server 60 to request that communication between the drive recorder 220 and the business operator terminal 50 be stopped.

[0231] When the stop request signal is received from the business operator terminal 50, the communication control unit 162d of the management server 60 executes a stop command process (M28) to stop communication between the drive recorder 220 and the business operator terminal 50. Specifically, the communication control unit 162d transmits a stop signal to the drive recorder 220.

[0232] Upon receiving the stop signal from the management server 60, the communication control unit 228a of the drive recorder 220 cooperates with the communication control unit 152c of the business operator terminal 50 to execute a stop control process to stop mutual communication between the drive recorder 220 and the business operator terminal 50 (D24, B28). In the present embodiment, an example has been described in which the business operator terminal 50 executes the start request process and the stop request process. However, this is not limiting, and the drive recorder 220 may execute the start request process and the stop request process. Specifically, the drive recorder 220 may transmit a start request signal and a stop request signal to the management server 60 in response to an input operation of the NRS driver 4.

[0233] As described above, the management system (management system 1) of this embodiment includes an in-vehicle imaging device (drive recorder 220) equipped with imaging means (exterior camera 222, interior camera 224) for capturing images of at least one of the environments inside and outside the vehicle and recording means (storage device 234) for recording images captured by the imaging means (exterior camera 222, interior camera 224), a management device (management server 60) capable of communicating with the in-vehicle imaging device (drive recorder 220) via a network, and an operator device (operator terminal 50) capable of communicating with the in-vehicle imaging device (drive recorder 220) and the management device (management server 60) via the network. The operator device (operator terminal 50) includes one or more first processors (processing device 152). The management device (management server 60) includes one or more second processors (processing device 162). The in-vehicle imaging device (drive recorder 220) includes one or more third processors (processing device 228). In response to an input, the first processor (processing device 152) requests the management device (management server 60) to initiate communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50). Upon receiving the request, the second processor (processing device 162) instructs the in-vehicle imaging device (drive recorder 220) to initiate communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50). Upon receiving the command, the third processor (processing device 228) transmits video data captured by the in-vehicle imaging device (drive recorder 220) to the business operator device (business operator terminal 50). This configuration facilitates remote confirmation of the interior and exterior environments of the NRS vehicle 42 by taxi operators. It also facilitates the creation of an environment in which the NRS driver 4 can check the status of a remote roll call being conducted inside the vehicle.

[0234] The first processor (processing device 152) may mutually communicate video data and audio data with the third processor (processing device 228). This configuration allows for easy two-way video calls between the taxi company and the NRS driver 4. As a result, if an accident occurs in the NRS vehicle 42, the taxi company can respond to the accident promptly.

[0235] The first processor (processing device 152) may request the management device (management server 60) to stop communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50) in response to an input, and the second processor (processing device 162) may instruct the in-vehicle imaging device (drive recorder 220) to stop communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50) upon receiving the request, and the third processor (processing device 228) may stop transmitting video data upon receiving the command. With this configuration, communication between the business operator terminal 50 and the drive recorder 220 can be stopped.

[0236] The third processor (processing device 228) sets either a first mode (drive mode) or a second mode (private mode), and when the mode is the first mode (drive mode), the recording means (storage device 234) records the video captured by the imaging means (exterior camera 222, interior camera 224). When the mode is the second mode (private mode), the recording means (storage device 234) does not record the video. Information about the set mode is sent to the management device (management server 60). When the second processor (processing device 162) receives a request and the mode is the second mode (private mode), it does not need to execute a command to the in-vehicle imaging device (drive recorder 220). This configuration can prevent taxi operators from obtaining private information about NRS driver 4, for example, outside of the driver's preparation time and driving time.

[0237] The management device (management server 60) of this embodiment includes one or more processors (processing devices 162). When the processor (processing device 162) receives a request from the business operator device (business operator terminal 50) to start communication between the vehicle-mounted imaging device (drive recorder 220) and the business operator device (business operator terminal 50), the processor (processing device 162) commands the vehicle-mounted imaging device (drive recorder 220) to start communication between the vehicle-mounted imaging device (drive recorder 220) and the business operator device (business operator terminal 50). This configuration makes it easy for the taxi business operator to remotely check the interior and exterior environments of the NRS vehicle 42. It also makes it easy to create an environment in which the NRS driver 4 can check the status of a remote roll call being performed inside the vehicle.

[0238] In the management method of this embodiment, when a computer (processing device 162) receives a request from the business operator device (business operator terminal 50) to start communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50), the computer (processing device 162) commands the in-vehicle imaging device (drive recorder 220) to start communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50). This configuration makes it easy for the taxi business operator to remotely check the interior and exterior environments of the NRS vehicle 42. It also makes it easy to create an environment in which the NRS driver 4 can check the status of a remote roll call being conducted inside the vehicle.

[0239] The program of this embodiment instructs the computer (processing device 162) to start communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50) when the computer receives a request from the business operator device (business operator terminal 50) to start communication between the in-vehicle imaging device (drive recorder 220) and the business operator device (business operator terminal 50). This configuration makes it easy for the taxi business operator to remotely check the environment inside and outside the NRS vehicle 42. It also makes it easy to create an environment in which the NRS driver 4 can check the status of a remote roll call being performed inside the vehicle.

[0240] In the above, an example has been described in which roll calls for both pre-duty required work and post-duty required work are performed by remote roll calls using the NRS terminal 40. However, the roll calls for both pre-duty required work and post-duty required work are not limited to being performed by remote roll calls. The NRS driver 4 may perform a roll call for either the pre-duty required work or the post-duty required work by remote roll calls, and the other by face-to-face roll calls. In other words, the processor of the NRS terminal 40 may execute the driver application 200 to assist the NRS driver 4 in performing at least one of the required work before the start of work and the required work after the end of work. The NRS driver 4 may also perform a roll call for both pre-duty required work and post-duty required work by face-to-face roll calls.

[0241] In the above example, the identity of the NRS driver 4 is verified by facial recognition during the self-check of the required tasks. However, the identity of the taxi company's roll call personnel may also be verified by facial recognition. For example, the required task management unit 152b of the business operator terminal 50 acquires an image of the face of the roll call personnel at least either before the roll call personnel starts or after the roll call personnel completes their tasks. If the required task management unit 152b determines that the acquired facial image matches a pre-stored facial image within the acceptable error range, it determines that the roll call personnel is the correct person. On the other hand, if the required task management unit 152b determines that the acquired facial image does not match the pre-stored facial image, it determines that the roll call personnel is not the correct person. By verifying the identity of the roll call personnel, the reliability of the roll call operations can be improved.

[0242] While the preferred embodiments of the present invention have been described above with reference to the accompanying drawings, it goes without saying that the present invention is not limited to such embodiments. It is clear that those skilled in the art can conceive of various modifications and alterations within the scope of the claims, and it is understood that such modifications and alterations also fall within the technical scope of the present invention.

[0243] Also provided are programs that cause a computer to function as the business operator terminal 50, management server 60, and drive recorder 220, as well as computer-readable storage media such as flexible disks, magneto-optical disks, ROMs, CDs, DVDs, and BDs on which the programs are recorded. Here, the program refers to data processing means written in any language or description method.

[0244] It should be noted that the processes shown in this specification do not necessarily have to be performed in chronological order according to the order shown in the flowcharts, and may include parallel or subroutine processes. [Explanation of symbols]

[0245] 2 users 6 Network 4 NRS Driver 40 NRS terminals 42 NRS vehicles 50 Operator terminal 60 Management Server 220 Drive Recorder

Claims

1. an in-vehicle imaging device including an imaging means for imaging an environment inside or outside the vehicle, and a recording means for recording the image captured by the imaging means; a management device capable of communicating with the vehicle-mounted imaging device via a network; a business operator device that can communicate with the vehicle-mounted imaging device and the management device via a network; A management system comprising: The business operator device one or more first processors; The management device one or more second processors; The in-vehicle imaging device one or more third processors; The first processor: requesting the management device to start communication between the vehicle-mounted imaging device and the business entity device in response to the input; The second processor: When the request is received, the in-vehicle image capturing device is instructed to start communication between the in-vehicle image capturing device and the business entity device; The third processor: When the command is received, the image data captured by the in-vehicle imaging device is transmitted to the business operator device. Management system.

2. the first processor causes the third processor to mutually communicate video data and audio data; The management system according to claim 1 .

3. The first processor: requesting the management device to stop communication between the vehicle-mounted imaging device and the business entity device in response to the input; The second processor: When the request is received, the in-vehicle image capturing device is instructed to stop communication between the in-vehicle image capturing device and the business entity device; The third processor: When the command is received, the transmission of the video data is stopped. The management system according to claim 1 or 2.

4. The third processor: Set either the first mode or the second mode, which can be switched, When the mode is the first mode, recording of the image captured by the imaging means is executed by a recording means, When the mode is the second mode, the recording of the video by the recording means is not executed, transmitting information about the set mode to the management device; The second processor: When the request is received and the mode is the second mode, the command to the vehicle-mounted imaging device is not executed. The management system according to claim 1 or 2.

5. one or more processors; the processor: When a request for starting communication between the vehicle-mounted image capture device and the business operator device is received from the business operator device, the vehicle-mounted image capture device is instructed to start communication between the vehicle-mounted image capture device and the business operator device. Management device.

6. The computer When a request for starting communication between the vehicle-mounted image capture device and the business operator device is received from the business operator device, the vehicle-mounted image capture device is instructed to start communication between the vehicle-mounted image capture device and the business operator device. Management method.

7. On the computer, When a request for starting communication between the vehicle-mounted image capture device and the business operator device is received from the business operator device, the vehicle-mounted image capture device is instructed to start communication between the vehicle-mounted image capture device and the business operator device. A program to make it happen.

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