Work flow support system

Abstract

To provide a work flow support system having a user interface capable of saving power of a preprocess necessary for determination to concentrate user's efforts on original work by comprehensively visualizing all of work flows, related data display and relations for an information collection process that tends to be individualistic and empirical.SOLUTION: A work flow support system 10 includes: a work management terminal 21 that is connected to a network 11 and creates a work flow 41 from a plurality of work processes 42; and display terminals 20a, 20b, 20c and 20d. The work flow 41 displayed by work flow display means 40 includes: a plurality of work processes 42 to be large items; a summary 43 that is arranged adjacent to the work processes 42 and summarizes contents of the work processes 42 to display them in an integrated manner; and related information (essential point information) 45 displayed in the summary 43 so that the contents of the work processes 42 are divided into items and summarized one row-by-one row.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a business flow support system that displays a business flow consisting of a plurality of business processes. [Background technology]

[0002] Conventionally, various operations at companies, hospitals, etc. are carried out according to a workflow consisting of multiple pre-defined business processes. The workflow can be viewed and confirmed by the person in charge of each process via a terminal such as a PC or tablet based on data stored on a server. The technology disclosed in Patent Document 1 is known as an example of such a workflow support system.

[0003] The business management system of Patent Document 1 displays the current business flow, a flow representing the next target business flow, and a flow representing the ideal business flow that will be the final goal, side by side on the display unit based on data received by the client from the server, displays icons indicating that the tasks that make up the business flow can be simplified in association with those tasks, and in response to operations by the client user, pops up a screen area that displays detailed information needed to improve the task and its progress.

[0004] In one aspect, when a user clicks on a task or icon, the monitor pops up a screen area. The screen area displays detailed information (specific work content) needed to improve the task and its progress. In one aspect, the screen area displays the work needed for improvement based on data stored on the server. In another aspect, the user inputs the work needed for improvement into the screen area. The screen area displays the progress of the work, including not started, in progress, and completed, based on data stored on the server. In another aspect, the user can input information indicating the progress into the screen area. The screen area pops up, allowing the person in charge of improving the business flow to check the progress.

[0005] However, in the business management system of Patent Document 1, when checking the content of any business process in a business flow on one screen, the business process is displayed only as an item, and the necessary information is not summarized, so it is necessary to pop up a separate screen area on the business flow to check the content, which is time-consuming to understand the necessary information of the business process. Furthermore, there is a risk that a person who is unfamiliar with the business will miss the necessary information because they do not know which business process to pop up the necessary information from.

[0006] In addition, in a typical business flow, only the names of the business processes of the major items are listed, as in the business flow 100 of the comparative example shown in Figure 11(A), and the minimum necessary information about the contents is not clear. On the other hand, in the business flow 101 of the comparative example shown in Figure 11(B), many contents of the business processes of the minor items are listed, and it is difficult to know at a glance where the necessary information is located, and it takes time to find it.

[0007] In this way, typical business processes are undesirable because there are too many functions, making it difficult to find the information you need, it is divided into different departmental systems, the same content is written differently, and the person searching has to cross-check the information.

[0008] Furthermore, while conventional workflow systems are used by almost 100% of companies, many of them are poorly used, being partially optimized or deviating from the actual workflow. As a result of personnel and work being dispersed, it is difficult to gather information appropriate to a company's workflow. There are also limitations to the efforts of companies due to factors such as a lack of personnel and literacy. [Prior art documents] [Patent documents]

[0009] [Patent Document 1] Patent No. 7146047 Summary of the Invention [Problem to be solved by the invention]

[0010] In view of the above, the present invention aims to provide a workflow support system with a user interface that enables users to concentrate on their primary business by comprehensively visualizing the information gathering process, which tends to be highly personal and empirical, by displaying the workflow and related data and relationships, thereby reducing the workload required for the preliminary process required for judgment. [Means for solving the problem]

[0011] According to an embodiment of the present invention, there is provided a workflow support system for creating and displaying a workflow from a plurality of business processes, comprising: a business management terminal connected to a network for creating the business flow from a plurality of the business processes; and a display terminal connected to the network for displaying the business flow, The display of the business flow is characterized by including multiple business processes as major items, a summary placed next to the business processes to summarize and display the contents of the business processes in a unified manner, and related information displayed in the summary by dividing the contents of the business processes into items and summarizing them on one line each.

[0012] According to this configuration, the workflow support system includes a business management terminal connected to a network that creates a workflow from multiple business processes, and a display terminal connected to the network that displays the workflow. The workflow display includes multiple business processes as major items and summaries placed next to the business processes that summarize and display the contents of the business processes in a unified manner, so that a user can check the summary contents of the minimum necessary business processes displayed in a unified manner just by looking at one screen. Furthermore, the workflow display includes related information in the summary that summarizes the contents of the business processes by item and displays them on one line, making it easy to understand and visualize the current status of the business process in relation to the workflow.

[0013] In this way, by visualizing the information gathering process, which tends to be highly personal and empirical, by displaying the business flow and related information (related data) and comprehensively linking these together, it is possible to provide a business flow support system with a user interface that reduces the workload required for the preliminary process of making decisions and allows users to focus on their core business.

[0014] Preferably, the summary includes a narrowing radio button for narrowing down the display, the narrowing radio button being arranged for each of the related information displayed in one line, By selecting one of the narrowing down radio buttons for one of the business processes, only the contents of the related information of other business processes related to the contents of the selected row are displayed.

[0015] With this configuration, by selecting one narrowing down radio button for one business process, only the related information related to the selected row is displayed in other business processes, so that by simply looking at one screen, you can easily check the summary content of the minimum necessary business processes displayed in a unified manner.

[0016] Preferably, the summary includes a detail display button arranged for each of the related information displayed in one row, and which, when selected, causes detailed content of the related information in the selected row to be displayed.

[0017] According to this configuration, by selecting the detail display button, the detailed contents of the related information of the selected row are displayed, so that the detailed contents of the selected related information can be checked instantly as needed without any hesitation.

[0018] Preferably, when the related information is in multiple lines, the summary displays only some of the lines of the related information, and includes a scroll bar that allows the related information in the remaining lines to be displayed by scrolling.

[0019] According to this configuration, since a scroll bar is included that allows related information to be displayed by scrolling, only the minimum necessary related information is always displayed, making it easy to grasp the summary, and the remaining related information can be easily confirmed by scrolling the related information as needed.

[0020] Preferably, a number display section for displaying the number of all lines of the related information is disposed next to the summary.

[0021] According to this configuration, a number display section that displays the number of all lines of related information is placed next to the summary, so that even if there is multiple pieces of related information in the summary, it is possible to check the related information without missing anything.

[0022] Preferably, the business flow is displayed entirely on one screen of the display terminal.

[0023] With this configuration, the business flow is displayed entirely on one screen of the display terminal, so that the summary content of the minimum necessary business processes displayed in a unified manner can be easily confirmed by simply looking at the screen.

[0024] Preferably, the business flow consisting of only the business process is displayed in a part of the detailed information screen on which the detailed contents of the related information are displayed.

[0025] With this configuration, a part of the detailed information screen displays a business flow consisting of only business processes, so that even when moving to the detailed information screen, it is possible to easily grasp the current position in the business flow, i.e., which business process the user is in. [Effects of the Invention]

[0026] By visualizing the information gathering process, which tends to be personal and empirical, by displaying the business flow and related data and comprehensively linking them, we can provide a business flow support system with a user interface that reduces the workload of the preliminary processes required for judgment and allows users to focus on their core business. [Brief explanation of the drawings]

[0027] [Figure 1] 1 is an explanatory diagram of hardware of a business flow support system according to the present invention; [Figure 2] FIG. 1 is an explanatory diagram of a cartel list search according to the present invention. [Figure 3] 1 is an explanatory diagram of a business flow display means and a business flow according to the present invention; [Figure 4] FIG. 1 is an explanatory diagram of a business process and a summary according to the present invention. [Figure 5] 10A and 10B are diagrams illustrating the operation of the narrowing down radio button according to the present invention. [Figure 6] FIG. 10 is a diagram illustrating the operation of displaying admission and discharge details from the admission and discharge list according to the comparative example. [Figure 7] FIG. 10 is an operational diagram for displaying treatment details from a treatment list according to a comparative example. [Figure 8] FIG. 10 is a diagram illustrating the operation of displaying surgery details from a surgery list according to a comparative example. [Figure 9] FIG. 10 is an explanatory diagram of a detailed information screen. [Figure 10] FIG. 10 is an explanatory diagram of a business flow display means and a business flow according to another embodiment. [Figure 11] FIG. 10 is a diagram illustrating a business flow of a comparative example. DETAILED DESCRIPTION OF THE INVENTION

[0028] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The following describes an embodiment of the present invention with reference to the accompanying drawings. The explanatory diagram of the business flow support system conceptually (schematically) shows an example of the configuration. [Example]

[0029] 1, a workflow support system 10 creates and displays a workflow 41 from multiple business processes 42 (see FIG. 3), for example, in a hospital. The workflow support system 10 includes a business management terminal (server) 21 connected to a network 11, which is a so-called in-hospital LAN (which may be an internal company LAN or the Internet), and which creates the workflow 41 from the multiple business processes 42, and display terminals 20a, 20b, 20c, and 20d connected to the network 11 and which display the workflow 41.

[0030] The business management terminal 21 is provided with a database 22 that stores data for the business flow 41. The business flow 41 can be displayed on the screen of each of the display terminals 20a, 20b, 20c, and 20d and the business management terminal 21.

[0031] The terminals are capable of transmitting and receiving data to and from each other via the network using, for example, a communication protocol such as TCP / IP. In the embodiment, the network is the Internet, but is not limited to this, and the network may be constructed using a dedicated communication line (for example, a CATV line), a mobile communication network, a gateway, or the like.

[0032] Next, a list search of medical records used in hospitals will be described. 2, the workflow support system 10 is equipped with a list display means 30. The list display means 30 displays, for example, a list of medical records used in a hospital, and is composed of a search section 31 arranged at the top of the screen and items arranged in a list, such as an ID number 32, name 33, gender 34, date of birth 35, and department of medical examination 36.

[0033] For example, if you enter Sasaki in the search section 31 and perform a search, people whose name is Sasaki will be displayed in a list in the list display means 30. For example, information about one person will be listed per line, such as Sasaki XX with ID number 250, Sasaki XX with ID number 281, and Sasaki △△ with ID number 325. If you select Sasaki XX with ID number 250 here, the screen will move to the business flow 41 related to Sasaki XX.

[0034] Next, the workflow display means 40 and workflow 41 in the hospital of the embodiment will be described. As shown in Figures 3 and 4, a business flow 41 displayed by a business flow display means 40 of the business flow support system 10 includes a plurality of business processes 42 as major items, a summary 43 placed next to the business processes 42 to summarize and display the contents of the business processes 42 in a unified manner, and related information (key points) 45 (45a, 45b, 45c, 45d, 45e, 45f, ...) in the summary 43, in which the contents of the business processes 42 are divided into items and summarized line by line.

[0035] The business process 42 can create any data group, and examples of business processes 42 in a hospital include patient information 42a, admission and discharge 42b, admission plan 42c, treatment 42d, explanation of medical condition 42c, surgery 42f, consent form 42g, and JND 42h.

[0036] The summary 43 is formed in a grid-like table and includes a filter radio button 44, which is arranged for each row of related information 45 displayed and which, when selected, displays only the selected row, allowing dynamic selection of related information on the screen. For example, when visualizing related information 45, there are two admissions / discharges 42b (two rows), two treatments 42d (two rows), and two surgeries 42f (two rows), selecting one filter radio button 44 from the multiple rows of related information 45 narrows the display to display only the related information 45 (in this example, one row). This makes it easy to comprehensively grasp the patient information and to switch between filtering related information for the target data, reducing the workload in hospitals where multiple people share the same tasks.

[0037] Furthermore, as shown in Figures 2 and 3, when the names are the same, such as Sasaki XX with ID number 250 and Sasaki XX with ID number 502, it is possible to determine which is which by looking at the necessary information from items other than ID 32 on the list display means 30, but even if it is not possible to determine using the list display means 30, by selecting one of the Sasaki XX and moving to the screen of the business flow 41 on the business flow display means 40, it is possible to easily determine which Sasaki XX is which on one screen, as there is a summary 43 which summarizes the contents of each business process and displays them in a unified manner.

[0038] Next, the operation of the narrowing down radio button 44 will be described in detail. 5(A) shows a state in which the related information 45 of the summary 43 is not displayed in a filtered state, and the summary 43 of each business process 42 lists multiple items (multiple lines) of related information 45. For example, in a state in which two items (two lines) are listed for admission / discharge 42b, two items (two lines) for treatment 42d, five items (five lines) for hospital explanation 42e, two items (two lines) for surgery 42f, and five items (five lines) for consent form 45g, the radio button 44 to filter the related information 45 for 9 / 12 out of the two items (two lines) for admission / discharge 42b is selected.

[0039] This will result in a filtered display of the related information 45 for the summary 43 in Figure 5(B), with the 9 / 12 related information 45 of the two items (two lines) for admission / discharge 42b being highlighted, and the display will be automatically narrowed down to only the relevant related information 45 for the other business processes 42, with one item (one line) for treatment 42d, two items (two lines) for hospital explanation 42e, one item (one line) for surgery 42f, and two items (two lines) for consent form 45g. As a result, only the optional related information 45 is displayed in the summary 43 of the business process 42, fitting within one screen, allowing for a concise grasp of the overall picture.

[0040] As shown in Figures 2 to 5, in the business flow display means 40 of the business flow support system 10, in a business flow 41, a summary 43 includes a narrowing radio button 44 that is arranged for each related information 45 displayed in one line and that narrows the display, and by selecting one narrowing radio button 44 for one business process 42, only the contents of the related information 45 of other business processes 42 that are related to the contents of the selected line are displayed.

[0041] The summary 43 includes a detailed display button 46 that is arranged for each line of related information 45 displayed and that, when selected, displays detailed information about the related information 45 in the selected line, allowing individual details to be displayed directly rather than a list of information.

[0042] The summary 43 also includes a scroll bar 47 that displays only some of the lines of related information 45 when the related information 45 spans multiple lines, and allows the remaining lines of related information 45 to be displayed by scrolling. Furthermore, next to the summary 43, a number display section 48 is arranged that displays the number of all lines of related information 45.

[0043] As a result, the entire business flow 41 is displayed on one screen of the display terminal 20 and the business management terminal 21.

[0044] In this way, the related information 45 can be visualized to make it easy to understand the current status of the business process 42 in relation to the business flow 41. The desired summary 43 can be displayed without having to select and search from a menu. Furthermore, the number of relevant items can be instantly grasped, and multiple systems can be displayed in an integrated manner.

[0045] Next, a display of a workflow support system of a comparative example that does not use the workflow of the present invention will be described. Figure 6(A) is a diagram showing the admission / discharge list 60a of the comparative example. In the comparative example, a desired patient (name) is searched from the list search of medical records, and the admission / discharge list 60a is selected from the list of that patient (name) and moved to.

[0046] To check the detailed information of this patient (name), the user moves to the screen of the admission / discharge details 50a of the comparative example as shown in FIG. 6(B) and checks the detailed information of admission / discharge.

[0047] Similarly, as shown in the treatment list 60b of the comparative example in FIG. 7(A), an arbitrary patient (name) is searched from the list search of the medical records, and the treatment list 60b is selected from the list of that patient (name) and moved to.

[0048] To check the detailed information of this patient (name), the user moves to the screen for treatment details 50b of the comparative example as shown in FIG. 7(B) and checks the detailed information of the treatment.

[0049] Similarly, as shown in the surgery list 60c of the comparative example in FIG. 8(A), an arbitrary patient (name) is searched from the list search of the medical records, and the surgery list 60c is selected from the list of that patient (name) and moved to.

[0050] To check the detailed information of this patient (name), the user moves to the screen for surgery details 50c of the comparative example as shown in FIG. 8(B) and checks the detailed information of the surgery.

[0051] As such, in the business flow support system of the comparative example, in order to check detailed information such as a patient's (name) admission / discharge, treatment, surgery, etc., it is necessary to switch between multiple screens, which takes time to understand the situation, and in some cases there is a risk that the necessary information cannot be found or that a different patient (with the same name and surname) is selected.

[0052] Next, the detailed information screen 50 will be described. 9, the detailed information screen 50 displays, for example, an ID and name 51, business process information 52, first detailed related information 53, and second detailed related information 54. In the embodiment, the detailed information is described in a tree structure, but the present invention is not limited to this, and the detailed information may be described in a form in which one detailed related information is described as a document, a photograph, a graph, or the like.

[0053] In addition, in a portion of the detailed information screen 50 that displays the detailed contents of the related information 45 (ID and name 51, business process information 52, first detailed related information 53, second detailed related information 54, etc.), a business flow 41 consisting only of the business process 42 is displayed.

[0054] In conventional hospital systems, staff had to narrow down the patients on the admission and discharge screen, then switch to another screen to narrow down the surgeries, and so on, all of which required a lot of mental matching.

[0055] In this regard, in the embodiment of the present invention, by unifying the display of the workflow 41 and summary 43 and visualizing the number of items of information related to the subject (customer) and related information, the work of checking and matching the information on each screen becomes unnecessary. Therefore, it is possible to select the treatment plan and surgery information related to the subject (patient) admission and discharge dates on the workflow and get an overview.

[0056] In this way, the workflow support system 10 of the embodiment reduces the burden on individuals of temporarily managing multiple pieces of information, and makes it possible to standardize the parts of the workflow that are done differently depending on the person in charge.

[0057] Next, as another embodiment, a business flow display means 40 and a business flow 41 relating to an industrial waste collection business will be described. Note that the same components as those in FIG. 3 will be assigned the same reference numerals and their description will be omitted.

[0058] As shown in FIG. 10, business process 42 can create any data group, and examples of business process 42 in the industrial waste collection business include first customer information 42i, case information 42j, estimate creation 42k, contract information 42l, inquiry 42m, visit information 42n, route schedule 42o, dispatch schedule 42p, daily report 42q, second customer information 42r, instruction manual 42s, and manifest 42l.

[0059] Next, the effects of the above-described business flow support system 10 will be described. The workflow support system 10 can instantly grasp the current situation (in real time). For example, if you want to understand the situation rather than the details (how many orders have been placed by Company X, how many have been invoiced, and how many have been paid), you can instantly grasp the current situation (in real time) using the workflow 41, related information 45, and number display unit 48.

[0060] Furthermore, the workflow support system 10 can visualize bottlenecks. For example, it is possible to determine where a task is stalled by looking at related information 45 about the preceding and following processes.

[0061] Furthermore, the workflow support system 10 can effectively utilize temporary memory. For example, in conventional workflow support systems, the workflow, target information, and related information are linked (by creating notes or separate documents), which are separated by switching screens, but in the embodiment of the present invention, these are simultaneously visualized, thereby reducing the amount of information that a person in charge must temporarily remember.

[0062] Furthermore, the workflow support system 10 can simplify operations. For example, you can quickly move from Menu > XX List > XX Details to Menu > XX List > XX Details, reducing the time spent going back and forth on the screen, the time spent searching for a menu, and the possibility of procedural errors.

[0063] A workflow support system 10 according to an embodiment of the present invention includes a business management terminal 21 connected to a network 11 for creating a workflow 41 from multiple business processes 42, and a display terminal 20 connected to the network 11 for displaying the workflow 41. The display of the workflow 41 includes multiple business processes 42 as major items and a summary 43 located next to the business processes 42, which summarizes and displays the contents of the business processes 42 in a unified manner. This allows the user to check the minimum summary content of the business processes 42 displayed in a unified manner simply by looking at a single screen. Furthermore, the display of the workflow 41 includes related information 45 in the summary 43, which summarizes the contents of the business processes 42 by item and displays them line by line. This makes it easy to understand and visualize the current status of the business process 42 in relation to the workflow 41.

[0064] Furthermore, by visualizing the information gathering process, which tends to be personal and empirical, by displaying the business flow 41 and related information 45 and comprehensively relativizing it, it is possible to provide a business flow support system with a user interface that reduces the workload of the preliminary process required for judgment and allows users to focus on their primary work.

[0065] Furthermore, the summary 43 includes narrowing radio buttons 44 arranged for each line of related information 45 displayed, which narrows the display; by selecting one narrowing radio button 44 for one business process 42, only the contents of the related information 45 for other business processes 42 related to the contents of the selected line are displayed. By selecting one narrowing radio button for one business process, only the related information related to the selected line is displayed in the other business processes, so that by simply looking at one screen, it is possible to easily check the summary contents of the minimum necessary business processes, which are displayed in a unified manner.

[0066] Furthermore, by selecting the detailed display button 46, the detailed contents of the related information 45 of the selected row are displayed, so that the detailed contents of the selected related information 45 can be checked instantly as needed without any hesitation.

[0067] Furthermore, since the scroll bar 47 is included to display the related information 45 by scrolling, only the minimum necessary related information 45 is always displayed, making it easy to grasp the summary 43, and the remaining related information 45 can be easily confirmed by scrolling the related information 45 as needed.

[0068] Furthermore, next to the summary 43, a number display section 48 is provided that displays the number of all lines of related information 45, so that even if there are multiple pieces of related information 45 in the summary 43, the related information 45 can be checked without missing any of them.

[0069] Furthermore, since the business flow 41 is displayed entirely on one screen of the display terminal 20, the summary contents of the minimum necessary business processes 42 displayed in a unified manner can be easily confirmed by simply looking at the screen.

[0070] Furthermore, a part of the detailed information screen 50 displays a business flow 41 consisting of only business processes 42, so that even if you move to the detailed information screen 50, you can easily grasp your current position in the business flow 41, i.e., which business process 42 you are in.

[0071] To summarize, the following can be said: For example, as companies grow to a certain size, the division of labor that progresses hinders the aggregation and visualization of information (data). In this situation, however, business flow and information can be visualized simultaneously.

[0072] Furthermore, by including tasks related to the person in charge's own work in the work flow required for that person, it becomes possible to grasp any missed tasks and the status of others, promoting the use and utilization of the work flow support system throughout the company.

[0073] It also reduces the amount of information leaks and reconciliation required in emergency medical care and other complex tasks where instant decisions are required.

[0074] As a secondary benefit, it can also reduce minor inquiries to call centers and the like that arise due to the system being difficult to understand.

[0075] In the embodiment, the business flows of a hospital and an industrial waste collection business are described, but the present invention is not limited to this and may be applied to the business flows of other general companies such as manufacturing and logistics businesses.

[0076] That is, the present invention is not limited to the examples as long as the functions and effects of the present invention are exhibited. [Industrial Applicability]

[0077] The present invention is suitable for a business flow support system that displays a business flow consisting of a plurality of business processes. [Explanation of symbols]

[0078] 10. Construction workflow support system 11... Network (hospital LAN, company LAN, internet) 20... Display terminal 21... Business management terminal (server) 22... Database 30... List display method 31... Search section 40... Business flow display method 41... Business flow 42... Business Process 43… Summary 44...Refine radio buttons 45... Related information (key information, related data) 46...Details button 47...Scroll bar 48... Item count display (item counter) 50...Detailed information screen

Claims

1. A workflow support system that creates and displays a workflow from multiple business processes, a business management terminal connected to a network for creating the business flow from a plurality of the business processes; and a display terminal connected to the network for displaying the business flow, A business flow support system characterized in that the display of the business flow includes multiple business processes as major items, a summary placed next to the business process that summarizes the content of the business process and displays it in a unified manner, and related information displayed in the summary by dividing the content of the business process into items and summarizing it on one line at a time.

2. 2. The business flow support system according to claim 1, the summary includes a narrowing radio button arranged for each of the related information displayed in one line, for narrowing down the display; A business flow support system characterized in that by selecting one of the narrowing down radio buttons for one of the business processes, only the contents of the related information for other business processes related to the contents of the selected row are displayed.

3. 3. The business flow support system according to claim 1 or 2, A business flow support system characterized in that the summary includes a detailed display button that is arranged for each of the related information displayed in one row and that, when selected, displays detailed content of the related information in the selected row.

4. 3. The business flow support system according to claim 1 or 2, A business flow support system characterized in that the summary includes a scroll bar that displays only some of the related information when the related information consists of multiple lines, and allows the related information in the remaining lines to be displayed by scrolling.

5. 3. The business flow support system according to claim 1 or 2, A workflow support system characterized in that a number display section for displaying the number of all lines of the related information is disposed next to the summary.

6. 3. The business flow support system according to claim 1 or 2, A business flow support system characterized in that the business flow is displayed entirely on one screen of the display terminal.

7. 3. The business flow support system according to claim 1 or 2, A business flow support system characterized in that the business flow consisting of only the business process is displayed in a part of the detailed information screen on which the detailed contents of the related information are displayed.

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