Management system, lost item management system, management method, lost item management method, and program

Abstract

To provide a lost article management system for more efficiently managing a lost article.SOLUTION: The lost-item management system includes a lost-item information storing unit for storing lost-item information about a lost item found in a facility, a lost-item information registering unit for receiving the lost-item information and registering the lost-item information in the lost-item information storing unit, and a form data generating unit for generating form data of a form to be reported to the police with respect to the lost-item information stored in the lost-item information storing unit.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a management system, a lost property management system, a management method, a lost property management method, and a program. [Background technology]

[0002] For example, Patent Document 1 discloses a lost property management system that manages lost property information relating to items found at a predetermined facility, and includes a first reception processing unit that receives input from an information terminal of at least user identification information that can identify a user who has used the facility and search information; a matching processing unit that matches the input search information with lost property management data that includes multiple pieces of lost property information; an output processing unit that outputs to the information terminal lost property characteristic information included in one or more pieces of lost property information that match the matching processing unit among the multiple pieces of lost property information; and a processing unit that selects one of the lost property characteristic information from the information terminal. A lost property management system is disclosed that includes a second reception processing unit that receives selection information indicating that the lost property was found; an extraction processing unit that extracts the location where the lost property was found from the lost property information corresponding to the selection information; a third reception processing unit that receives input of usage location information indicating the location where the user used the facility from the information terminal; and a determination processing unit that determines that the owner of the lost property corresponding to the selection information is the user if the actual usage location actually used by the user and the actual usage location included in user management information in which the user identification information is registered match the discovery location and the usage location information.

[0003] Patent Document 2 also discloses an input unit that inputs lost item information about a lost item and authentication information for authenticating a purchase history database that manages the purchase history, including purchase item information about purchased items and purchase dates and times, which is a purchase history of the person who lost the item; found item information about a found item, which is included in a found item management database that manages found item information about the found item and the found item date and time, based on the lost item information; a search unit that calculates a first similarity between the lost item included in the found item management database and the lost item based on the lost item information, and searches the found item management database for a found item that is predicted to be the lost item based on the first similarity; and a search unit that refers to the purchase history of the person who lost the item based on the authentication information, and calculates a second similarity between the found item information about the searched found item and the purchased item information for purchased items included in the purchase history that were purchased before the found item date and time, based on the second similarity The present invention discloses an information processing device that includes an identification unit that identifies, from the found items retrieved, items that are predicted to be the purchase items that the owner of the lost item has purchased based on the similarity between the items, and an output unit that outputs found item information of the found items identified by the identification unit. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2022-138762 [Patent Document 2] Patent No. 6908293 Summary of the Invention [Problem to be solved by the invention]

[0005] An object of the present invention is to more efficiently manage lost property. [Means for solving the problem]

[0006] The lost property management system of the present invention is a lost property management system that manages lost property information regarding lost property found at a facility, and includes a lost property information storage unit that stores lost property information regarding found lost property, a lost property information registration unit that accepts lost property information and registers it in the lost property information storage unit, and a report data generation unit that generates report data for a report to be reported to the police regarding the lost property information stored in the lost property information storage unit, and the lost property information registration unit registers the lost property information based on the analysis results of image data of the lost property.

[0007] Preferably, the system further includes a classification unit that classifies lost items based on the lost item information received by the lost item information registration unit, and the report data generation unit generates the report data for each category classified by the classification unit.

[0008] Preferably, the classification unit further includes a counting unit that classifies lost items based on the rights claimed by the finder of the lost item, the type of the lost item, or the rights claimed by the finder of the lost item and the type of the lost item, and compiles lost item information regarding the lost items classified by the classification unit.

[0009] Preferably, the information management system further comprises an inquiry information management unit that manages inquiry information regarding lost items, and a status management unit that manages the progress of responses to inquiries managed by the inquiry information management unit.

[0010] Preferably, the system further includes a matching unit that matches the lost item for which an inquiry has been made and which is managed by the inquiry information management unit with the lost item information stored in the lost item information storage unit, and a notification unit that notifies the matching result by the matching unit, wherein when new lost item information is stored in the lost item information storage unit, the matching unit matches the lost item for which an inquiry has been made and which is managed by the inquiry information management unit with the lost item information stored in the lost item information storage unit, and when it is determined that the lost item for which an inquiry has been made and which is managed by the inquiry information management unit and the lost item information stored in the lost item information storage unit match or are similar, the notification unit issues a notification and changes a status that indicates the progress of responding to the lost item information stored in the lost item information storage unit.

[0011] Preferably, the system further includes a linking unit that associates the inquiry information of an inquired lost item that has been determined to match or be similar by the comparison unit with the lost item information stored in the lost item information storage unit, and the status management unit updates the status of the inquiry information associated by the linking unit based on updates to the lost item information stored in the lost item information storage unit.

[0012] Preferably, the system includes an image acquisition unit that accepts image data of the lost item, a feature information extraction unit that extracts information including the features of the lost item based on the image data acquired by the image acquisition unit, and the lost item information registration unit that registers the information extracted by the feature information extraction unit as lost item information.

[0013] Preferably, a personal information determination unit determines whether the image data acquired by the image acquisition unit contains personal information, and the lost property information registration unit does not register the image data and the information extracted by the feature information extraction unit if the personal information determination unit determines that personal information is included.

[0014] Preferably, the device further includes a denomination breakdown discrimination unit that, when it is determined that the image data acquired by the image acquisition unit contains information indicating cash, determines the type and number of cash denominations based on the image data, and the denomination breakdown discrimination unit generates denomination breakdown information that tallyes the number of each type of denomination that has been discriminated.

[0015] Preferably, the device further includes a processing status report data generation unit that generates report data for a report to be submitted to the police regarding the processing status of found lost property, and an output unit that outputs the report data generated by the processing status report data generation unit, and the output unit prints the report data on a paper medium or outputs it in electronic data format.

[0016] Preferably, the system further includes a classification code association unit that associates a classification code for classifying the lost item with the lost item information based on the lost item information received by the lost item information registration unit, and the classification code associated by the classification code association unit is a classification code defined in a system related to lost item managed by the National Police Agency.

[0017] Preferably, the classification code association unit associates classification codes corresponding to at least the classification, type, and color of the lost item with the lost item information based on the lost item information received by the lost item information registration unit.

[0018] Preferably, the image acquisition unit that receives image data of the lost item and the classification code association unit determine the major classification, medium classification, type, and color of the lost item based on the image data acquired by the image acquisition unit and the text data related to the lost item, and output a classification code that is highly suitable for each.

[0019] The management system of the present invention comprises a facility management system for managing facilities and a headquarters system that oversees multiple facility management systems, the headquarters system having a distribution unit that distributes various setting information related to business operations at the facility to multiple facility management systems, the facility management system having an application unit that applies the setting information distributed by the distribution unit to the facility management systems, and the facility management system includes a lost property management system that manages lost property information related to lost items found at the facility.

[0020] Preferably, the setting information distributed by the distribution unit includes the status of the lost item, the classification of the lost item, the storage period for each classification of the lost item, and required input items required for recording the response to the lost item.

[0021] Preferably, the headquarters system further has an overdue extraction unit that extracts managed object information that has exceeded a specified response deadline or storage deadline based on the managed object information registered in each facility management system it oversees, and a facility management status display unit that displays facility management systems that have the managed object information extracted by the overdue extraction unit in an identifiable manner for each facility.

[0022] The lost property management method of the present invention is a lost property management method for managing lost property information regarding lost property found at a facility, and includes a lost property information registration step in which a computer receives lost property information and registers the lost property information in a database that stores the lost property information, and a report data generation step in which the computer generates report data for a report to be reported to the police regarding the lost property information stored in the database that stores the lost property information, and in the lost property information registration step, the lost property information is registered based on the analysis results of image data of the lost property.

[0023] The program of the present invention is a program for managing lost property information regarding items found at a facility, and includes a lost property information registration step for receiving lost property information and registering the lost property information in a database that stores the lost property information, and a report data generation step for generating report data for a report to be reported to the police regarding the lost property information stored in the database that stores the lost property information, and in the lost property information registration step, the lost property information is registered based on the analysis results of image data of the lost property.

[0024] The management method of the present invention includes a distribution step in which a computer distributes various setting information related to business operations at a facility to multiple facility management systems managed by a headquarters system, and an application step in which the computer applies the setting information distributed in the distribution step to the facility management systems, and the facility management systems include a lost property management system that manages lost property information related to lost items found at the facility.

[0025] The program of the present invention causes a computer to execute a distribution step in which the computer distributes various setting information related to business operations at a facility to multiple facility management systems managed by a headquarters system, and an application step in which the computer applies the setting information distributed in the distribution step to the facility management systems, and the facility management systems include a lost property management system that manages lost property information related to lost items found at the facility. [Effects of the Invention]

[0026] According to the present invention, lost property can be managed more efficiently. [Brief explanation of the drawings]

[0027] [Figure 1] 1 is a diagram illustrating an example of the overall configuration of a lost property management system 1. FIG. [Figure 2] 2 is a diagram illustrating an example of the hardware configuration of a lost property management server 2. FIG. [Figure 3] 2 is a diagram illustrating an example of the functional configuration of the lost property management server 2. FIG. [Figure 4] 10A is a diagram illustrating an example of a lost-item information registration screen, and FIG. 10B is a diagram illustrating an example of a lost-item information table stored in the lost-item information DB 600. FIG. [Figure 5] 10A is a diagram illustrating an example of a form creation screen, and FIG. 10B is a diagram illustrating an example of an acceptance number registration screen. [Figure 6] 6A is a diagram illustrating an inquiry information registration screen, and FIG. 6B is a table illustrating an inquiry information table stored in the inquiry information DB 610. FIG. [Figure 7] (a) is a diagram illustrating an example of a screen for performing an operation to compare an inquired lost item with a registered lost item, (b) is a diagram illustrating an example of a screen for displaying the results of comparing the inquired lost item with a registered lost item, and (c) is a diagram illustrating an example of a screen for notifying the user of the results of the comparison. [Figure 8] 10 is a flowchart illustrating a form creation process (S10) by the lost-and-found management system 1. [Figure 9]10 is a flowchart illustrating an inquiry management process (S20) by the lost-and-found management system 1. [Figure 10] 10 is a diagram illustrating an example of the functional configuration of a lost-item management server 2 of a lost-item management system 1 in a second embodiment. FIG. [Figure 11] (a) is a diagram illustrating an example of a lost property information registration screen of the lost property management system 1 in embodiment 2, and (b) is an example of a screen in the lost property management system 1 in embodiment 2 that warns against registering image data that includes personal information. [Figure 12] FIG. 10 is a diagram illustrating an example of an image data analysis setting screen of the lost-and-found management system 1 in the second embodiment. [Figure 13] 10 is a diagram illustrating an example of a setting screen for outputting a report for a special facility occupant in the lost and found management system 1 according to the second embodiment. FIG. [Figure 14] (a) is a table illustrating classification codes and type codes of the police system corresponding to lost property information managed by the lost property management system 1 in embodiment 2, and (b) is a table illustrating color codes of the police system corresponding to lost property information managed by the lost property management system 1 in embodiment 2. [Figure 15] 10 is a flowchart illustrating a lost-item information registration process (S30) performed by the lost-item management system 1 according to the second embodiment. [Figure 16] 10 is a flowchart illustrating a process (S40) for outputting a form for police reporting by the lost property management system 1 according to the second embodiment. [Figure 17] FIG. 10 is a diagram illustrating an example of the overall configuration of a management system 5 according to a third embodiment. [Figure 18] FIG. 10 is a diagram illustrating an example of the functional configuration of a headquarters server 60 in a third embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0028] [Embodiment 1] First, the background to the invention will be explained. Because facilities such as department stores and hot springs are used by an unspecified number of people, there are many cases of lost property, and creating and managing forms to report lost property to the police is time-consuming.In addition, there are many inquiries about lost property, but in many cases the lost property has not been found at the time of the inquiry, and it is not known whether the lost property has been found or the inquiry has been resolved, so inquiry management is insufficient. In view of the above, the present invention aims to improve the management of lost property reported to the police and the management of inquiries about lost property in a system for managing lost property.

[0029] Hereinafter, embodiments of the present invention will be described with reference to the drawings, but the scope of the present invention is not limited to the illustrated examples. FIG. 1 is a diagram illustrating an example of the overall configuration of a lost-item management system 1. As shown in FIG. As shown in FIG. 1, the lost-item management system 1 includes a lost-item management server 2, a user terminal 3, and a printer 4. The lost property management server 2 manages lost property information and manages inquiries about lost property to the facility. Specifically, the lost property management server 2 registers lost property information and creates forms to report found lost property to the police. Furthermore, the lost property management server 2 registers and updates lost property inquiry information and collates lost property. For example, the lost property management server 2 may be a server device such as a server computer or a cloud server, or a personal computer. The user terminal 3 is a computer terminal operated by a facility employee, and the employee uses the user terminal 3 to register lost items found at the facility in the lost-and-found management system 1. The employee also uses the user terminal 3 to register inquiry information about items lost at the facility in the lost-and-found management system 1. Furthermore, in response to the employee's operation, the user terminal 3 instructs the lost-and-found management server 2 to create a report to be submitted to the police. The user terminal 3 is a computer terminal such as a smartphone or tablet. In this example, creating a report includes generating report data formatted into predetermined data for a police report and printing the report for the police report. The printer 4 prints out a report to be reported to the police in response to an operation performed by an employee via the user terminal 3.

[0030] FIG. 2 is a diagram illustrating an example of the hardware configuration of the lost property management server 2. As shown in FIG. As illustrated in FIG. 2, the lost property management server 2 includes a CPU 500, a memory 502, a HDD 504, a network interface 506 (network IF 506), a display device 508, and an input device 510, which are connected to each other via a bus 512. The CPU 500 is, for example, a central processing unit. The memory 502 is, for example, a volatile memory, and functions as a main storage device. The HDD 504 is, for example, a hard disk drive device, and serves as a non-volatile storage device for storing computer programs and other data files. The network IF 506 is an interface for wired or wireless communication, and realizes communication with the user terminal 3 and the printer 4, for example. The display device 508 is, for example, a liquid crystal display. The input device 510 is, for example, a keyboard and a mouse.

[0031] FIG. 3 is a diagram illustrating an example of the functional configuration of the lost property management server 2. As shown in FIG. As illustrated in Figure 3, the lost property management server 2 of this example has a lost property management program 20 installed, and is configured with a lost property information database 600 (lost property information DB600) and an inquiry information database (inquiry information DB610). The lost property management program 20 has a lost property information registration unit 200, a classification unit 210, a report data generation unit 220, a lost property status update unit 230, an acceptance number association unit 240, an inquiry information registration unit 250, a matching unit 260, a notification unit 270, a linkage unit 280, an inquiry status update unit 290, and a function switching unit 300, and the report data generation unit 220 includes a counting unit 222, and the acceptance number association unit 240 includes an auxiliary number assignment unit 242. The lost-item management DB 600 is an example of a lost-item information storage unit according to the present invention. The inquiry information DB 610 is an example of an inquiry information management unit according to the present invention.

[0032] In the lost-item management program 20, the lost-item information registration unit 200 receives information about items found at facilities from the user terminal 3. Specifically, as illustrated in FIG. 4(a), the lost-item information registration unit 200 receives the date of finding, the classification of the lost item (found at a facility / general found), the right claimed by the finder, the location where it was found, the lost item, the finder information (name and contact information), the name of the registrant, and remarks on the lost-item information registration screen displayed on the user terminal 3, assigns an identification number to the information, registers it in the lost-item information table, and stores it in the lost-item information DB 600. Furthermore, the lost-item information registration unit 200 accepts and registers the required input fields for lost item information: "classification of lost item," "amount," "points," and "number of items." The options for "Classification of Lost Item" are "Cash only," "Cash and items," "Items," and "Other," and depending on the employee's selection, the "Item name," "Amount," and "Points" will be enabled for registration. The information registered on the lost item information registration screen is the information that must be entered on the form (Facility Occupant Lost Item Report Form, Form No. 18) when reporting found items to the police. The lost item information registration unit 200 also accepts registration of information about the lost item, such as the storage location, characteristic information, and image data of the lost item. As shown in Figure 4(b), in the lost property information table, in addition to the information received by the lost property information registration unit 200, the lost property information is managed by associating it with a status indicating the progress of the response to the lost property, a number identifying the report, the date and time the report was created, the name of the person who created the report, and the acceptance number issued when the report is reported to the police.

[0033] The classification unit 210 classifies lost items based on the lost item information received by the lost item information registration unit 200. Specifically, the classification unit 210 classifies lost items based on the rights claimed by the finder of the lost item, the type of lost item, or the rights claimed by the finder and the type of lost item. The rights claimed by the finder include "abstention" and "ownership only" if the lost item is classified as "found at a facility," and "abstention," "reward and ownership," "reward only," and "ownership only" if the lost item is classified as "general found." In addition, Facility Occupant Found Item Report Form No. 18 requires a count by type of lost item being reported, and the types of lost item include "cash only," "cash and goods," and "goods only." The form data generation unit 220 generates form data for a form to report found lost property to the police. Specifically, the form data generation unit 220 generates form data to be output for each report to the police. More specifically, the form data for each report includes multiple pieces of lost property information that can be reported on a single form when the form data is printed on paper. In this example, each printed form includes up to 10 pieces of lost property information. The form data generation unit 220 also generates form data that includes multiple pieces of lost-item information selected by an employee's operation. Specifically, the form data generation unit 220 creates a form for each category classified by the classification unit 210. The tallying unit 222 also tallys up lost-item information related to the lost items classified by the classification unit 210. Specifically, for each right classified by the classification unit 210, the tallying unit 222 tallys up the total number of lost items, the amount, and the points for each type of lost item (the category of lost item registered on the lost-item information registration screen). The form data generation unit 220 detects an employee's operation and prints the form data using the printer 4. When the form data generation unit 220 creates a form, it registers a number identifying the created form, the creation date and time, and the name of the creator in the lost-item information of the lost item written on the form. This associates the created form with the lost-item information included in the form data of the created form.

[0034] Here, the screen for creating a report to be submitted to the police will be described with reference to FIG. 5(a). As shown in Figure 5(a), the breakdown of lost items reported to the police is displayed, including the item's subsidiary number, the date and time it was found, the location where it was found, the category of the lost item, the name of the lost item, and the characteristics of the lost item. Furthermore, the property submission form issued by the system can also display the total number of items, total amount, and total points for each type of lost item (for example, "cash," "valuables including cash," etc.). In this example, up to 10 lost items are counted together, but it is also possible to count multiple lost items selected by the employee from the lost items classified by the classification unit 210.

[0035] When the report data generation unit 220 creates a report for the lost item that has been found, the lost item status update unit 230 changes the status of the lost item managed in the lost item information DB 600 to "police report completed." The receipt number associating unit 240 associates the receipt number issued when the created report is accepted by the police with multiple lost items reported using the report, based on the report data generated by the report data generating unit 220. Specifically, the receipt number associating unit 240 associates the receipt number entered on the receipt number collective setting screen shown in Fig. 5(b) with all lost items linked to the report specified by the employee in the lost-item information table. Furthermore, the auxiliary number assigning unit 242 further assigns an auxiliary number to each lost item reported on the form to identify the lost item. For example, if three lost items are listed on the created form and the receipt number is "1234," the auxiliary number assigning unit 242 associates the receipt number and auxiliary number with each of the three lost items, such as "1234-1," "1234-2," and "1234-3."

[0036] The inquiry information registration unit 250 accepts inquiries about lost items to facilities from the user terminal 3 and stores them in the inquiry information DB 610. Specifically, as illustrated in Fig. 6(a), the inquiry information registration unit 250 accepts the date of facility use, inquiry content (name of lost item, characteristics), inquirer information (name, contact information, postal code, and address), registrant, and remarks on the inquiry registration screen displayed on the user terminal 3, and stores this together with the inquiry date and time as inquiry information in the inquiry information DB 610. Furthermore, as illustrated in the inquiry information table stored in the inquiry information DB 610 in Fig. 6(b), the inquiry information is managed in association with a status indicating the progress of the inquiry. The matching unit 260 matches the inquired lost item managed by the inquiry information DB 610 with the lost-item information stored in the lost-item information DB 600. Specifically, when new lost-item information is registered in the lost-item information DB 600, the matching unit 260 matches the inquired lost item managed by the inquiry information DB 610 with the lost-item information stored in the lost-item information DB 600. Furthermore, when the matching unit 260 detects pressing of the comparison button illustrated in FIG. 7(a), it matches the inquired lost item with the lost-item information. More specifically, the matching unit 260 matches the inquired lost item with the lost-item information registered within several days of the date of use of the inquiry information, based on the lost-item name or characteristic information, and determines whether they match or are similar.

[0037] The notification unit 270 notifies the result of the matching by the matching unit 260. Specifically, when the matching unit 260 determines that the inquired lost item matches or is similar to lost item information stored in the lost-item information DB 600, the notification unit 270 displays in the inquiry list that a matching or similar lost item has been identified, as shown in Fig. 7(c), and the notification unit 270 changes the status indicating the progress of the response to the lost-item information stored in the lost-item information DB 600. The linking unit 280 associates the inquiry information of the inquired lost item that the collating unit 260 has determined to match or be similar with the lost-item information stored in the lost-item information DB 600. Specifically, when the linking unit 280 detects that the "link" button shown in Fig. 7(b) is pressed, it associates the inquiry information with the lost-item information stored in the lost-item information DB 600 for the lost item that has been determined to match or be similar. The inquiry status update unit 290 manages the progress of responses to inquiries managed by the inquiry information DB 610. Specifically, it updates the progress of responses to inquiries stored in the inquiry information DB 610. The inquiry status update unit 290 updates the status of the lost item that has been inquired about and is associated by the linking unit 280, based on updates to the lost item information stored in the lost item information DB 600. The inquiry status update unit 290 is an example of a status management unit according to the present invention.

[0038] The status of inquiry information can be "unresolved," "unresolved and found," or "resolved and found." As shown in FIG. 7(c), the status "unresolved" indicates that the matching unit 260 has not found any lost property that matches or is similar to the lost property inquired about, or that the matching unit 260 has found any lost property that matches or is similar to the lost property inquired about, but the inquiry information and lost property information are not linked. The status "Unresolved / Matched" indicates that the matching unit 260 has found a lost item that matches or is similar to the lost item inquired about, and the inquiry information and lost item information are linked, but the lost item has not been returned to the owner, etc., and the response has not been completed. The status "Resolved / Matched" indicates that the matching unit 260 has found a lost item that matches or is similar to the lost item inquired about, the inquiry information and the lost item information have been linked, and the lost item has been returned to the owner, and the response has been completed. In this way, the status is displayed, so you can immediately understand the status of the response to your inquiry.

[0039] The function switching unit 300 enables or disables the function of generating the form data. Specifically, the function switching unit 300 enables or disables the classification unit 210, the form data generation unit 220, and the receipt number association unit 240. Therefore, the lost property management system 1 can be used with the form data generation function enabled or disabled, allowing it to be operated according to the situation of the facility.

[0040] FIG. 8 is a flowchart illustrating the form creation process (S10) performed by the lost-item management system 1. Here, a case will be described in which the classification unit 210 classifies lost items based on the rights claimed by the finder. As shown in FIG. 8, in step 100 (S100), the lost-item information registration unit 200 accepts lost-item information from the user terminal 3, assigns an identification number to it, and registers it in the lost-item information table. The lost property information registration unit 200 controls whether the input items are valid or invalid depending on the classification of the lost property, and accepts input of the amount if the lost property is cash, and the name and number of items if the lost property is an item. In step 105 (S105), the classification unit 210 classifies the lost items based on the rights claimed by the finders. Specifically, the classification unit 210 displays, on the form creation screen, multiple lost items to be recorded on one form for each right claimed by the finder. In step 110 (S110), the counting unit 222 counts the multiple lost items classified and listed by the classification unit 210. Specifically, the counting unit 222 counts the total amount and total points in a format conforming to Form No. 18 of the Facility Occupant's Lost Item Report Form. In step 115 (S115), the report data generation unit 220 accepts the employee's operation and creates a report. That is, a single report summarizing multiple lost items is created. The report data generation unit 220 registers the lost items included in the report in the lost-and-found information table, in association with a number identifying the report, the date and time the report was created, and the name of the person who created the report.

[0041] In step 120 (S120), the lost-item status update unit 230 updates the status of the lost item recorded on the created form in the lost-item information table of the lost-item information DB 600 to "police report filed." In step 125 (S125), the receipt number associating unit 240 associates the receipt numbers issued by the police with the lost-item information of the multiple lost items listed on the created form in the lost-item information table. Specifically, when the receipt number associating unit 240 accepts an employee's input of a receipt number for the form on the receipt number batch setting screen, it associates the accepted receipt number with each of the lost-item information of the multiple lost items listed on the form. Furthermore, the auxiliary number assigning unit 242 assigns an additional auxiliary number to the lost item to which the receipt number has been assigned, thereby identifying lost items with the same receipt number. This allows the system to associate multiple lost items listed on the slip with the acceptance number simply by entering the acceptance number, reducing the workload of associating an acceptance number with each lost item.

[0042] FIG. 9 is a flowchart illustrating the inquiry management process (S20) by the lost-and-found management system 1. 9, in step 200 (S200), the inquiry information registration unit 250 receives inquiry information from the user terminal 3 and registers it in the inquiry information table together with the inquiry date and time. The inquiry information DB 610 also manages a status indicating the progress of the inquiry. In step 205 (S205), the collation unit 260 detects that a new lost item has been registered in the lost-item information DB 600. If the collation unit 260 detects that a new lost item has been registered (S205: Yes), the process proceeds to S210. If the collation unit 260 does not detect that a new lost item has been registered (S205: No), the process waits. In step 210 (S210), the matching unit 260 matches the lost item of the inquiry information registered in the inquiry information DB 610 with the lost item registered in the lost-item information DB 600. Specifically, the matching unit 260 matches the lost-item information registered within several days of the use date of the inquiry information with the lost item for which the inquiry was made, based on the name of the lost item or characteristic information, and determines whether they match or are similar.

[0043] In step 215 (S215), if the matching unit 260 finds a lost item that matches or is similar to the lost item in the inquiry information (S215: Yes), the process proceeds to S220, and if there is no lost item that matches or is similar to the lost item in the inquiry information (S215: No), the process proceeds to S205 and waits until a new lost item is registered. In step 220 (S220), the matching unit 260 extracts the lost property information determined to match or be similar from the lost property information DB 600, and displays it as a candidate for the lost property inquired about, as illustrated in Figure 7(b).Furthermore, the notification unit 270 displays a notification that a matching or similar lost property has been found, and changes the status indicating the progress of responding to the lost property information stored in the lost property information DB 600. The linking unit 280 links the matching or similar lost item information with the inquiry information of the inquired lost item in response to an operation by an employee. In step 225 (S225), if the status of the lost property information linked by the linking unit 280 is updated to "resolved" by being handed over to the owner, etc. (S225: Yes), the inquiry status update unit 290 proceeds to S230, and if the status has not been updated to "resolved" (S225: No), it proceeds to S225 and waits until the status of the lost property information is updated. In step 230 (S230), the inquiry status update unit 290 updates the status of the inquiry information linked to the lost-item information whose status has been updated to "resolved."

[0044] As described above, the lost property management system 1 of this embodiment automatically creates lost property information by prompting users to register lost property information according to the form to be submitted to the police. Furthermore, the receipt number on the form can be associated with multiple lost items at once, reducing the amount of work required by employees. Furthermore, by managing the receipt number, when an inquiry about a lost item is made, the receipt number can be smoothly communicated to the owner. Furthermore, by managing the progress of the inquiry information for lost property, when the owner makes a second inquiry, the status of whether the lost property corresponding to the inquired about item has been found can be promptly communicated. Furthermore, since the registered lost property information can be linked to the inquiry information, when the inquired about lost property is found, only the lost property information is updated, preventing the inquiry information from remaining.

[0045] In the above embodiment, the classification unit 210 classifies lost items based on the rights claimed by the finder of the lost item, the type of lost item, or the rights claimed by the finder of the lost item and the type of lost item. However, the classification is not limited to this, as long as it is based on information received as lost item information, such as the name of the lost item, the date and time it was found, and the location where it was found.

[0046] In the above embodiment, the counting unit 222 counts the number of items, the amount (yen), and points for each type of lost item, but this is not limited to this. For example, if the lost item is foreign currency, the counting unit 222 also counts the foreign currency, and if there is a change in the counting target of the Facility Occupant Lost Item Report Form No. 18, the counting unit 222 performs counting according to the changed form. In addition, in this example, the predetermined form is described using Facility Occupant Lost Item Report Form No. 18, but it is not limited to this as long as it is a form for reporting found lost items to the police.

[0047] [Embodiment 2] Next, a second embodiment, which is another embodiment of the present invention, will be described. First, the background of the second embodiment will be described. Registering lost property information is a time-consuming process, as the user must input the name of the lost property, its classification as valuable or not, and characteristics of the lost property. In addition, the forms that special facility occupants report to the police include the property submission form for reporting lost property to the police in embodiment 1, as well as forms for stored property, property sale, and property disposal.Special facility occupants are required to manage these forms, but until now there has been no system for creating forms for special facility occupants.

[0048] Furthermore, the lost property information managed by facilities differs from the data import requirements for lost property information required by the lost property system (police system) managed by the National Police Agency. This required the lost property information managed by facilities to be converted and registered to conform to the detailed classification required by the police system, which was a significant burden. For example, when a facility managed a lost item "bag" with the item name "handbag" and characteristics "black, brand name, formal," to import the information into the lost property system managed by the National Police Agency, the user had to convert the classification by selecting the appropriate option from a huge number of categories (125 categories), item type (729 categories), and item color (38 categories).

[0049] The lost property management system 1 in embodiment 2 solves the above problem by registering lost property information through image data analysis using AI and creating a form for the occupant of a special facility to report to the police. The lost property management system 1 in the second embodiment is characterized by further comprising the following components, while being based on the same configuration as the first embodiment. In the second embodiment, elements having substantially the same functions and configurations as those in the first embodiment are assigned the same reference numerals, and redundant explanations will be omitted.

[0050] FIG. 10 is a diagram illustrating an example of the functional configuration of the lost property management server 2 in the second embodiment. As illustrated in Figure 10, the lost property management server 2 in embodiment 2 has a lost property management program 20 installed, and is configured with a lost property information database 600 (lost property information DB600) and an inquiry information database (inquiry information DB610). The lost property management program 20 includes a lost property information registration unit 200, a classification unit 210, a report data generation unit 220, a lost property status update unit 230, an acceptance number association unit 240, an inquiry information registration unit 250, a matching unit 260, a notification unit 270, a linking unit 280, an inquiry status update unit 290, and a function switching unit 300, as well as an image acquisition unit 310, a feature information extraction unit 320, a personal information discrimination unit 330, a denomination breakdown discrimination unit 340, a processing status report data generation unit 360, an output unit 370, and a classification code association unit 380. The form data generating unit 220 includes a counting unit 222 , and the acceptance number associating unit 240 includes an auxiliary number assigning unit 242 . The lost-item management DB 600 is an example of a lost-item information storage unit according to the present invention. The inquiry information DB 610 is an example of an inquiry information management unit according to the present invention.

[0051] The image acquisition unit 310 receives image data of the lost item. Specifically, the image acquisition unit 310 receives input of image data of the lost item from a smartphone, tablet terminal, or the like, in response to a user operation. The characteristic information extraction unit 320 extracts information including the characteristics of the lost item based on the image data acquired by the image acquisition unit 310. Specifically, the characteristic information extraction unit 320 extracts the external characteristics of the lost item (e.g., shape, size, material, color, printing, etc.) using image analysis means such as AI (artificial intelligence), and generates characteristic information including the name of the lost item and a classification of whether it is valuable or not based on the extracted information.

[0052] The personal information determination unit 330 determines whether or not personal information is included in the image data acquired by the image acquisition unit 310. Specifically, the personal information determination unit 330 determines whether or not the image data includes an item that includes personal information, such as a driver's license, My Number card, or credit card. The lost-item information registration unit 200 registers the feature information generated by the feature information extraction unit 320 as lost-item information in the lost-item information DB 600. Specifically, when the personal information determination unit 330 determines that personal information is included, the lost-item information registration unit 200 does not register the image data acquired by the image acquisition unit 310 and the feature information generated by the feature information extraction unit 320 in the lost-item information DB 600. This allows the personal information determination unit 330 to detect images that may contain personal information, and restrict registration as necessary.

[0053] When it is determined that the image data acquired by the image acquisition unit 310 contains information indicating cash, the denomination breakdown determination unit 340 determines the type and number of denominations of cash based on the image data. The denomination breakdown determination unit 340 tallies the types of denominations (e.g., 1,000 yen notes, 100 yen coins) and the number of each denomination, and generates the number of each denomination as denomination breakdown information. This makes it possible to automatically recognize and tally the denomination and quantity of lost property, including cash, preventing errors in registering data in ledgers and in documents submitted to the police, and reducing the workload.

[0054] The processing status report data generation unit 360 generates report data for a report to be submitted to the police regarding the processing status of found lost property. Specifically, the processing status report data generation unit 360 generates report data for reporting the storage property, property sale, or property disposal, depending on the user's selection.

[0055] The output unit 370 outputs the report data generated by the processing status report data generation unit 360. The output unit 370 prints the report data on a paper medium or outputs it in electronic data format (for example, a CSV file). More specifically, the output unit 370 outputs the report data associated with a classification code corresponding to the police system by the classification code association unit 380. The classification code associating unit 380 associates a classification code with the lost item based on the lost item information stored in the lost item information DB 600. Specifically, the classification code associating unit 380 associates a classification code defined in a lost item system managed by the National Police Agency. More specifically, the classification code associating unit 380 associates the lost item information included in the report data generated by the processing status report data generating unit 360 with a classification code corresponding to at least the category, type, and color of the lost item. The classification code includes the lost item's classification code, lost item type code, and lost item color code.

[0056] More specifically, the classification code associating unit 380 determines the major category, medium category, type, and color of the lost item based on the image data acquired by the image acquisition unit 310 and the text data related to the lost item, and outputs a classification code that matches each category. The major category is a broad category that groups the lost item together based on its use or properties, the medium category is a further classification of the major category based on its shape or function, and the type is a more specific classification of the medium category. The classification code that matches most closely is evaluated based on the degree of match between the features extracted from the image data and text data and the reference information (e.g., typical shape, size, color, etc.) associated with each classification code. The function switching unit 300 in the second embodiment enables or disables the function of the processing status ledger data generating unit 360. Specifically, when certification as a special facility occupant is obtained and it becomes necessary to create ledger sheets for stored property, property disposal, and property sale, the function switching unit 300 enables the processing status ledger data generating unit 360, thereby enabling the creation of these ledger sheets.

[0057] FIG. 11(a) is a diagram illustrating an example of a lost-item information registration screen in the second embodiment. 11(a), a photography screen appears and a photographed image of the lost item can be registered by pressing the "Add Image" button on the lost-item information registration screen of the lost-item management system 1. Specifically, by pressing the "Register" button or the "Register with AI analysis" button, the image acquisition unit 310 registers the image data as lost-item information in the lost-item information DB 600. When the "AI analysis registration" button is pressed, the characteristic information extraction unit 320 generates characteristic information, and the lost-item information registration unit 200 registers the generated characteristic information as lost-item information in the lost-item information DB 600. Specifically, the lost-item information registration unit 200 registers the name of the lost item, the category of the lost item, and the characteristic information on the lost-item registration screen. Furthermore, the lost-item information registration unit 200 registers the storage location according to the category of the lost item.

[0058] As shown in FIG. 11(b), when the "AI analysis registration" button is pressed and the personal information determination unit 330 determines that the image data contains personal information, the lost property information registration unit 200 does not register the image data. Specifically, the personal information determination unit 330 displays a warning that the image data contains personal information. Whether or not to register image data containing personal information is set by the user.

[0059] FIG. 12 is a diagram illustrating an example of a setting screen for registering lost-item information based on image data analysis in the lost-item management system 1 according to the second embodiment. As shown in Fig. 12, on the lost property setting screen, the user can select whether to disable or enable the AI ​​analysis function setting. The lost property information registration unit 200 registers the classification based on the information extracted by the feature information extraction unit 320. Furthermore, on the lost property setting screen, the user can set whether or not to subject the classification to AI analysis.

[0060] FIG. 13 is a diagram illustrating an example of a setting screen for outputting a form for an occupant of a special facility in the lost-and-found management system 1 according to the second embodiment. As shown in FIG. 13, the report output settings screen accepts settings related to reports for property submission, stored property, property sale, and property disposal. Specifically, for reports reporting property submission required at facilities, the screen accepts a selection of output method using the system format or a form prescribed by law (e.g., Separate Form No. 11) and electromagnetic recording medium. The screen also accepts a selection of whether to output the report for special facility occupants, "Stored Property / Property Sale / Property Disposal Notification Form." Furthermore, the screen also accepts a selection of data output method when outputting report data. Specifically, the screen accepts a selection of report data output for paper submission (e.g., Separate Form No. 11) or report data output for submission on electromagnetic recording medium (e.g., CSV data).

[0061] FIG. 14 is a table illustrating classification codes of the police system corresponding to lost property information managed by the lost property management system 1 in the second embodiment. The lost property management system 1 associates the lost property information with a classification code defined in the police system based on the correspondence table shown in FIG. 14, based on the item name and color of the lost property managed as lost property information. 14(a) and (b), for example, in the lost property management system 1, a lost property registered in a facility as an item name "handbag" is associated with a classification code "1200 (bags)" and a type code "120101 (handbag)," and a lost property registered in a facility as a color "black" is associated with a color code "71." This allows the report data to be output with the classification code required by the police system.

[0062] FIG. 15 is a flowchart illustrating the lost-item information registration process (S30) performed by the lost-item management system 1 in the second embodiment. As shown in FIG. 15, in step 300 (S300), the image acquisition unit 310 receives input of image data of the lost item from the user. In step 305 (S305), the feature information extraction unit 320 extracts at least the shape, size, material, color, and printing of the lost item from the image data acquired by the image acquisition unit 310, and generates feature information including the name of the lost item and a classification as to whether it is a valuable item or not, based on the extracted information.

[0063] In step 310 (S310), if the feature information extraction unit 320 determines that the image data contains cash (S310: Yes), the lost property information registration process (S30) proceeds to S315, and if the image data does not contain cash (S310: No), the lost property information registration process (S30) proceeds to S320. In step 315 (S315), the denomination breakdown determination unit 340 determines the denominations and numbers of cash based on the image data, and generates denomination breakdown information that tallies the numbers of each denomination.

[0064] In step 320 (S320), the personal information determination unit 330 determines whether the image data contains personal information such as a driver's license, My Number card, or credit card, based on the information extracted by the feature information extraction unit 320. If the personal information determination unit 330 determines that the image data does not contain personal information (S320: No), the lost property information registration process (S30) proceeds to S325, and if the image data contains personal information (S320: Yes), the lost property information registration process (S30) proceeds to S330. In step 325 (S325), the lost property information registration unit 200 registers the characteristic information generated by the characteristic information extraction unit 320 and the denomination breakdown information generated by the denomination breakdown determination unit 340 as lost property information in the lost property information registration DB 600. In step 330 (S330), the personal information determination unit 330 issues a warning that personal information is included in the image data, and the lost-item information registration unit 200 does not register the characteristic information generated by the characteristic information extraction unit 320 in the lost-item information DB 600.

[0065] FIG. 16 is a flowchart illustrating the process of outputting a police report form (S40) by the lost property management system 1 according to the second embodiment. As shown in FIG. 16, in step 400 (S400), the lost-item management system 1 receives a user's selection of the type of form data to be output. In step 405 (S405), if "Submit property" is selected, the report data generation unit 220 extracts the lost property information to be output, and if the report "Stored property, property sale, or property disposal" is selected, the processing status report data generation unit 360 extracts the lost property information that is the subject of each of the stored property, property sale, or property disposal.

[0066] In step 410 (S410), the classification code associating unit 380 associates the lost-item information included in the generated form data with the corresponding classification code. In step 415 (S415), the output unit 370 formats the form data associated with the classification code into a format corresponding to each form type, and displays or outputs it based on the form output settings.

[0067] According to the second embodiment, image data of lost items is analyzed using AI, and the extracted information is registered as lost item information, thereby significantly reducing the effort required for users to manually enter each item. In addition, the lost property management system 1 generates multiple types of report data to be reported to the police for occupants of specific facilities, and supports both paper and electronic data output methods, making it possible to respond to the requirements for reporting to the police. Furthermore, when printing reports as electronic data, the lost property information managed within the facility is converted into the classification code required by the police system, making it possible to generate electronic data for reports that can be imported into the police system.

[0068] [Embodiment 3] In the above-mentioned second embodiment, a lost property management system (facility management system) that manages lost property at each facility was described, but in the third embodiment, a headquarters system that manages lost property management systems at each facility will be described. In the third embodiment, elements that have substantially the same functions and configurations as those in the first and second embodiments will be assigned the same reference numerals, and redundant description will be omitted. FIG. 17 is a diagram illustrating an example of the overall configuration of the management system 5. As shown in FIG. 17, the management system 5 includes a headquarters system 6 and a lost property management system 1 operated in each facility under the control of the headquarters system 6. The headquarters server 60 in the headquarters system 6 is a server that controls the lost-item management systems 1 of each facility. Specifically, the headquarters server 60 aggregates and grasps the registration status of lost-item information and the progress of responses to the lost-item information at each facility, and distributes setting information related to business operations to the lost-item management systems 1 of multiple facilities in a batch. The head office server 60 may be realized by a cloud server. The hardware configuration of the headquarters server 60 is the same as that of the lost property management server 2.

[0069] FIG. 18 is a diagram illustrating an example of the functional configuration of the head office server 60. As shown in FIG. As shown in FIG. 18, a headquarters program 62 is installed in the headquarters server 60 in the third embodiment. The headquarters program 62 includes a distribution unit 650, an overdue date extraction unit 660, and a facility management status display unit 670. Note that part or all of the headquarters program 62 may be realized by hardware such as an ASIC. The headquarters program 62 is stored on a recording medium such as a CD-ROM, and is installed on the headquarters server 6 via this recording medium.

[0070] The distribution unit 650 distributes various setting information related to the business operations of the facility to multiple lost-and-found management systems 1 managed by the headquarters. Specifically, the setting information includes the status of the lost item, the classification of the lost item, the storage period for each classification of the lost item, and the required input items required to record responses to the lost item. The distribution unit 650 distributes the information to the lost-and-found management systems 1 of the destination facility selected by the user.

[0071] The deadline overrun extraction unit 660 monitors the response deadline for lost property information or the storage deadline for lost property managed by the lost property management system 1 of the facility managed by the headquarters. Specifically, the deadline overrun extraction unit 660 extracts lost property information for which the response deadline or storage deadline has passed. The facility management status display unit 670 displays, in a manner that allows identification for each facility, the lost property management systems that have the lost property information extracted by the overdue property extraction unit 660. This allows the management ability of each facility regarding lost property to be evaluated.

[0072] The lost-item management program 20 of the lost-item management server 2 includes an application unit 390 in addition to the functional configuration of the second embodiment. The application unit 390 applies the setting information distributed by the distribution unit 650 of the head office server 60 to the lost-item management system 1. The lost property management system 1 is an example of a facility management system according to the present invention, and the facility management system according to the present invention is not limited to the lost property management system 1, but may also include, for example, a system that performs facility maintenance management.

[0073] The management system 5 in the third embodiment allows the headquarters to grasp the progress of lost property handling at each facility in a unified manner, and the headquarters can quickly detect missed or overdue responses. Also, by distributing and applying setting information related to business operations in a batch, uniform operation and efficient management can be achieved at all facilities. [Explanation of symbols]

[0074] 1...Lost property management system 2...Lost and found server 3...User terminal 4. Printer 5. Management system 6. Headquarters System 20...Lost and Found Program 60...Headquarters server 62...Headquarters Program 200...Lost and Found Information Registration Department 210...Classification section 220...Report data generation unit 222…Counting section 230...Lost and Found Status Update Department 240...Acceptance number association section 242...Subsidiary Number Assignment Department 250...Inquiry Information Registration Department 260...Collation section 270…Notification Department 280…Collaboration Department 290...Inquiry status update section 300...Function switching section 310...Image acquisition unit 320...Feature information extraction unit 330...Personal information determination department 340... Denomination breakdown discrimination section 360...Processing status report data generation unit 370...Output section 380...Classification code association section 390…Applicable part 600...Lost and found information database 610...Inquiry information database 650…Distribution Department 660…Overdue extraction part 670...Facility management status display unit

Claims

1. A lost property management system that manages lost property information regarding lost property found at a facility, a lost property information storage unit for storing lost property information relating to found lost property; a lost property information registration unit that receives lost property information and registers it in the lost property information storage unit; a report data generating unit that generates report data for a report to be reported to the police regarding the lost property information stored in the lost property information storage unit; and The lost item information registration unit registers lost item information based on an analysis result of image data of the lost item. Lost and found management system.

2. a classification unit that classifies lost items based on the lost item information received by the lost item information registration unit; and The form data generation unit generates the form data for each classification classified by the classification unit. The lost property management system according to claim 1 .

3. the classification unit classifies the lost item based on a right claimed by the finder of the lost item, a type of the lost item, or a right claimed by the finder of the lost item and a type of the lost item; a counting unit that counts lost property information regarding lost property classified by the classifying unit; Further having The lost property management system according to claim 2 .

4. an inquiry information management unit that manages inquiry information regarding lost property; a status management unit that manages the progress of responses to inquiries managed by the inquiry information management unit; Further having The lost property management system according to claim 1 .

5. a collating unit that collates the lost property inquired about and managed by the inquiry information managing unit with the lost property information stored in the lost property information storage unit; a notification unit that notifies a collation result by the collation unit; and when new lost-item information is stored in the lost-item information storage unit, the matching unit matches the lost item about which an inquiry was made and which is managed by the inquiry information management unit with the lost-item information stored in the lost-item information storage unit; The notification unit issues a notification when it is determined that the lost item inquired about and managed by the inquiry information management unit matches or is similar to the lost item information stored in the lost item information storage unit, and changes the status indicating the progress of the response to the lost item information stored in the lost item information storage unit. The lost property management system according to claim 4.

6. a linking unit that associates the inquiry information of the inquired lost item determined by the matching unit to be a match or a similar item with the lost item information stored in the lost item information storage unit; and The status management unit updates the status of the inquiry information associated by the linking unit based on updates to the lost-item information stored in the lost-item information storage unit. The lost property management system according to claim 5 .

7. an image acquisition unit that receives image data of the lost item; a feature information extraction unit that extracts information including features of the lost item based on the image data acquired by the image acquisition unit; The lost-item information registration unit registers the information extracted by the characteristic information extraction unit as lost-item information. The lost property management system according to claim 1 .

8. a personal information determination unit that determines whether or not personal information is included in the image data acquired by the image acquisition unit; The lost property information registration unit does not register the image data and the information extracted by the feature information extraction unit when the personal information determination unit determines that personal information is included. The lost property management system according to claim 7.

9. a denomination breakdown determination unit that, when it is determined that the image data acquired by the image acquisition unit includes information indicating cash, determines the type and number of denominations of the cash based on the image data. and The denomination breakdown discrimination unit generates denomination breakdown information by tallying the number of coins for each type of discriminated denomination. The lost property management system according to claim 8.

10. a processing status report data generation unit that generates report data for a report to be used to report the processing status of found lost property to the police; an output unit that outputs the report data generated by the processing status report data generation unit; and The output unit prints the form data on a paper medium or outputs it in electronic data format. The lost property management system according to claim 2 .

11. a classification code associating unit that associates a classification code for classifying the lost item with the lost item information based on the lost item information received by the lost item information registration unit; and The classification code associated by the classification code associating unit is a classification code defined in the lost property system managed by the National Police Agency. The lost property management system according to claim 10.

12. The classification code associating unit associates classification codes corresponding to at least the classification, type, and color of the lost item with the lost item information based on the lost item information received by the lost item information registration unit. The lost property management system according to claim 11.

13. an image acquisition unit that receives image data of the lost item; The classification code associating unit determines the major classification, medium classification, type, and color of the lost item based on the image data acquired by the image acquiring unit and the text data related to the lost item, and outputs a classification code that is highly suitable for each. The lost property management system according to claim 12.

14. A facility management system for managing facilities; A headquarters system that controls multiple facility management systems; and The headquarters system A distribution section that distributes various setting information related to facility operations to multiple facility management systems and The facility management system includes: an application unit that applies the setting information distributed by the distribution unit to the facility management system; and The facility management system includes a lost property management system that manages lost property information regarding lost property found at the facility. Management system.

15. The setting information distributed by the distribution unit includes the status of the lost item, the classification of the lost item, the storage period for each classification of the lost item, and required input items for the lost item handling record. The application unit updates the classification codes in the lost property management system based on the classification code update information distributed by the distribution unit. The management system of claim 14.

16. The headquarters system an overdue extraction unit that extracts management target information that has exceeded a predetermined response deadline or storage deadline based on the management target information registered in each of the facility management systems under its control; a facility management status display unit that displays the facility management system having the management target information extracted by the deadline overdue extraction unit in a manner that allows each facility to be identified; Further having The management system of claim 14.

17. A lost property management method for managing lost property information regarding lost property found at a facility, comprising: a lost-item information registration step in which the computer receives lost-item information and registers the received lost-item information in a database for storing the lost-item information; a form data generating step in which a computer generates form data for a form to be reported to the police regarding the lost property information stored in the database storing the lost property information; and In the lost item information registration step, the lost item information is registered based on the analysis result of the image data of the lost item. How to manage lost items.

18. A program for managing lost property information regarding lost items found at a facility, a lost property information registration step of accepting lost property information and registering the lost property information in a database that stores the lost property information; a report data generation step of generating report data for a report to be reported to the police regarding the lost property information stored in the database storing the lost property information; on the computer, In the lost item information registration step, the lost item information is registered based on the analysis result of the image data of the lost item. program.

19. a distribution step in which the computer distributes various setting information related to business operations in the facility to a plurality of facility management systems managed by the headquarters system; an application step in which a computer applies the setting information distributed in the distribution step to the facility management system; and The facility management system includes a lost property management system that manages lost property information regarding lost property found at the facility. Management method.

20. a distribution step of distributing various setting information related to business operations in the facility to a plurality of facility management systems managed by the headquarters system; an application step of applying the setting information distributed in the distribution step to the facility management system; on the computer, The facility management system includes a lost property management system that manages lost property information regarding lost property found at the facility. program.

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