Support device, support system, support method, and computer program

Abstract

To provide a support device and the like capable of supporting an update procedure according to a holding state of a driver's license holder.SOLUTION: An input reception unit configured to receive an input of identification information for identifying an owner of a national ID card or a driver's license that functions as a driver's license, a specification unit configured to specify a holding state of the owner by using the identification information, and an output unit configured to output support information regarding an update procedure of the driver's license in accordance with the specified holding state, the holding state is any one of a state where the driver's license is held and the national ID card functioning as the driver's license is held, a state where the driver's license is not held and the national ID card functioning as the driver's license is held, a state where the driver's license is held and the national ID card is not held, and a state where the driver's license is held and the national ID card not functioning as the driver's license is held.SELECTED DRAWING: Figure 17

Description

[Technical Field]

[0001] The present disclosure relates to an assistance device, an assistance system, an assistance method, and a computer program. [Background technology]

[0002] Driver's licenses have an expiration date and must be renewed periodically. Patent Document 1 discloses technology for supporting driver's license renewal procedures. The license renewal system described in Patent Document 1 updates the license information using the information required for driver's license renewal when the information required for license renewal is input. The license renewal system also associates the updated license information with information on a facial image corresponding to the driver's license captured by a specified imaging device, and stores the information in a specified database. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-342766 Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, there has been a movement to integrate driver's licenses and national identification cards. National ID cards are identification documents that contain a national ID. A national ID is a unique number issued to each citizen. Examples of national ID cards include My Number cards, Social Security number cards, personal ID cards, and national identity cards.

[0005] In an environment where the integration of driver's licenses and national ID cards is promoted, there are multiple possession states for driver's license holders. Possession state is information that represents one of the following four states: 1. Possess a driver's license and hold a national ID card that functions as a driver's license. 2. Do not hold a driver's license and hold a national ID card that functions as a driver's license. 3. Possess a driver's license and do not hold a national ID card. 4. Possess a driver's license and hold a national ID card that does not function as a driver's license.

[0006] The procedure for renewing a driver's license differs depending on the license holder's status, but the technology described in Patent Document 1 cannot provide support according to the license holder's status.

[0007] The object of the present disclosure is to provide an assistance device, assistance system, assistance method, and computer program that can assist in renewal procedures according to the driver's license holder's status when renewing a driver's license. [Means for solving the problem]

[0008] An assistance device according to one embodiment of the present disclosure comprises an input receiving means for receiving input of a national ID card that functions as a driver's license or identification information for identifying the holder of the driver's license; an identification means for identifying the holder's ownership status using the identification information; and an output means for outputting assistance information regarding driver's license renewal procedures according to the identified ownership status, wherein the ownership status is one of the following: holding a driver's license and holding a national ID card that functions as a driver's license; not holding a driver's license and holding a national ID card that functions as a driver's license; holding a driver's license and not holding a national ID card; or holding a driver's license and holding a national ID card that does not function as a driver's license. One embodiment of the support method of the present disclosure is a method in which a computer accepts input of a national ID card that functions as a driver's license or identification information for identifying the holder of the driver's license, uses the identification information to identify the holder's ownership status, and outputs support information regarding driver's license renewal procedures according to the identified ownership status, wherein the ownership status is one of the following: holding a driver's license and holding a national ID card that functions as a driver's license, not holding a driver's license and holding a national ID card that functions as a driver's license, holding a driver's license and not holding a national ID card, or holding a driver's license and holding a national ID card that does not function as a driver's license. A computer program according to one embodiment of the present disclosure causes a computer to perform the following processes: accepting input of a national ID card that functions as a driver's license or identification information for identifying the holder of the driver's license; using the identification information to identify a possession status indicating whether the holder holds a driver's license or a national ID card; and outputting support information regarding driver's license renewal procedures according to the identified possession status, wherein the possession status is one of a state in which the holder holds a driver's license and a national ID card that functions as a driver's license, a state in which the holder does not hold a driver's license and a national ID card that functions as a driver's license, a state in which the holder holds a driver's license and does not hold a national ID card, or a state in which the holder holds a driver's license and a national ID card that does not function as a driver's license. [Effects of the Invention]

[0009] According to the present disclosure, it is possible to provide an assistance device, assistance method, assistance system, and computer program that can assist with renewal procedures according to the driver's license holder's status when renewing a driver's license. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a conceptual diagram for explaining a support system according to the present disclosure. [Figure 2]1 is a block diagram illustrating an example of a configuration of a support system according to the present disclosure. [Figure 3] FIG. 10 is a diagram illustrating an example of an identification information input screen in the present disclosure. [Figure 4] FIG. 4 is a diagram showing an example of owner information in the present embodiment. [Figure 5] FIG. 10 is a diagram showing an example of a support information reference table in the present embodiment. [Figure 6] FIG. 10 is a diagram illustrating an example of support information in the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating an example of support information in the present disclosure. [Figure 8] 10 is a flowchart illustrating an example of an operation of the assistance device according to the present disclosure. [Figure 9] FIG. 1 is a conceptual diagram for explaining a support system according to the present disclosure. [Figure 10] 1 is a block diagram illustrating an example of a configuration of a support device according to the present disclosure. [Figure 11] FIG. 10 is a diagram illustrating an example of a renewal procedure information input screen in the present disclosure. [Figure 12] FIG. 10 is a diagram illustrating an example of a procedure completion input screen in the present disclosure. [Figure 13] FIG. 10 is a diagram illustrating an example of owner information in the present disclosure. [Figure 14] FIG. 10 is a diagram illustrating an example of a support information reference table in the present disclosure. [Figure 15] FIG. 10 is a diagram illustrating an example of output information in the present disclosure. [Figure 16] 10 is a flowchart illustrating an example of an operation of the assistance device according to the present disclosure. [Figure 17] 1 is a block diagram illustrating an example of a configuration of a support device according to the present disclosure. [Figure 18] FIG. 10 is a diagram illustrating an example of an operation of the assistance device according to the present disclosure. [Figure 19] FIG. 1 is a diagram showing an example of a hardware configuration in which an assistance device according to the present disclosure is realized by a computer device 90 including a processor. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. The embodiments described below are limited in a manner that is technically preferable for implementing the present disclosure, but the scope of the invention is not limited to the following. In all drawings used to describe the following embodiments, the same reference numerals are used for similar parts unless otherwise stated. In the following embodiments, repeated explanations of similar configurations and operations may be omitted. Furthermore, the UI (User Interface) shown in the drawings is an example and may be replaced with another UI.

[0012] (First embodiment) First, an assistance system in a first embodiment will be described with reference to the drawings. The assistance system in this embodiment is a system for assisting in the renewal of a driver's license depending on the status of the driver's license holder (i.e., the holder of a driver's license or a national ID card on which driver's license information is stored). For example, a national ID card that functions as a driver's license stores some or all of the driver's license information. Driver's license information that is not stored on the national ID card can be obtained by searching a driver's license database using the driver's license information or the holder's identification information listed on the national ID card as a search key. The driver's license database is a database that stores information on holders who hold driver's licenses. In another example, a national ID card does not store driver's license information, but stores that the national ID card functions as a driver's license. In this case, driver's license information can be obtained by searching the driver's license database using the holder's identification information listed on the national ID card as a search key.

[0013] A holder is someone who holds a national ID card or a driver's license that functions as a driver's license. As mentioned above, possession status is information that represents one of the following four states: 1. Holds a driver's license and holds a national ID card that functions as a driver's license. 2. Does not hold a driver's license and holds a national ID card that functions as a driver's license. 3. Holds a driver's license and does not hold a national ID card. 4. Holds a driver's license and holds a national ID card that does not function as a driver's license.

[0014] FIG. 1 is a conceptual diagram illustrating a support system according to the present disclosure. As shown in FIG. 1, the support system 1 includes a support device 10, a terminal device 70, and a database server 80. The support device 10 is communicatively connected to both the terminal device 70 and the database server 80. The support device 10 is implemented by a general-purpose information processing device such as a desktop terminal device or a notebook terminal device. The terminal device 70 is implemented by an information processing device such as a desktop terminal device, a notebook terminal device, or a portable terminal device. The database server 80 is implemented by a server device or the like. Note that, in this embodiment, the support device 10, the terminal device 70, and the database server 80 are described as being implemented as separate devices, but this is not limiting. For example, the support system 1 may be implemented by a single device having the functions of the support device 10 and the terminal device 70, and the database server 80. The support system 1 may also be implemented by a single device having the functions of the support device 10 and the database server 80, and the terminal device 70.

[0015] The terminal device 70 is operated by a person renewing a driver's license. The person renewing a driver's license is a person who carries out the driver's license renewal procedure. For example, the person renewing a driver's license may be an employee at a driver's license renewal counter, such as a police station, a driver's license testing center, or a driver's license renewal center. The terminal device 70 includes an input unit and a display unit (not shown). The terminal device 70 may further include a reading device (not shown), such as a card reader or a biometric authentication device. The card reader reads the national ID card C1 or driver's license C2 owned by the holder. The support device 10 identifies the holder's identification information using the read national ID card information or driver's license information. The biometric authentication device is used to perform biometric authentication of the holder and identify the holder's identification information. The terminal device 70 transmits the holder's identification information, which is input by the person renewing a driver's license via the input unit, to the support device 10. The identification information is information that can uniquely identify the holder. The terminal device 70 also displays the support information received from the support device 10 on the display unit.

[0016] The database server 80 is a server device that stores a plurality of databases. The database server 80 in this embodiment stores an owner information database 81 and a support information database 82.

[0017] Owner information is stored in a table of the owner information database 81. The owner information is information about the owner, and includes at least the owner's identification information, driver's license information, and ownership status. The owner information will be described in detail later.

[0018] The support information database 82 stores a support information reference table. The support information reference table stores ownership states and support information corresponding to the ownership states. The support information database 82 also stores support information. For example, the support information is information that guides the driver's license renewal procedure. The support information may also be information that indicates the owner's ownership state. The support information reference table and the support information will be described in detail below.

[0019] The support device 10 uses the identification information of the holder input via the terminal device to identify the holder's ownership status, and outputs support information corresponding to the identified ownership status.

[0020] Next, an overview of the assistance system 1 will be described with reference to FIG. 1. A license holder holds at least one of a national ID card C1 or a driver's license C2, which function as a driver's license. In the example of FIG. 1, the license holder holds both the national ID card C1 and the driver's license C2, which function as driver's licenses. When renewing a driver's license, the license holder visits a driver's license renewal counter. At that time, the license holder brings the national ID card C1 and the driver's license C2. A renewal person, who is an employee at the renewal counter, inputs the license holder's identification information via a terminal device 70. The input identification information is transmitted to the assistance device 10. The assistance device 10 refers to a database server 80 and identifies the license holder's ownership status corresponding to the license holder's identification information. The assistance device 10 also transmits the identified assistance information to the terminal device 70. The terminal device 70 displays the received assistance information on a display unit. This allows the renewal person to understand the renewal procedure according to the license holder's ownership status. In other words, the assistance device 10 makes it possible to provide assistance with the renewal procedure according to the license holder's ownership status when renewing a driver's license.

[0021] (composition) Next, the configuration of the support device 10 will be described with reference to the drawings. Fig. 2 is a block diagram showing an example of the configuration of the support system according to the present disclosure. As shown in Fig. 2, the support device 10 according to the present disclosure includes an input receiving unit 11, an identifying unit 12, and an output unit 13.

[0022] The input receiving unit 11 receives input of identification information for identifying the holder of a national ID card or a driver's license. The input receiving unit 11 receives input of identification information from a terminal device 70. The identification information is information for uniquely identifying the holder. For example, the identification information is a license number, a national ID, a name, a date of birth, an address, or biometric information such as a fingerprint or an iris pattern.

[0023] The input accepting unit 11 accepts information input via an input interface, such as a web browser, displayed on the display unit of the terminal device 70. The input accepting unit 11 displays an input interface, such as a web browser, on the display unit of the terminal device 70, which requests the user to enter their identification information. FIG. 3 is a diagram illustrating an example of an identification information input screen in the present disclosure. For example, the input accepting unit 11 displays an identification information input screen W1, such as that shown in FIG. 3, on the display unit of the terminal device 70 to request the user to enter their identification information. The identification information input screen W1 includes an area E2 displaying a list of holders. The area E2 displays, for each holder, the holder's identification information, such as the holder's name, national ID, driver's license number, date of birth, and address. The identification information input screen W1 may also include a search box E1 for narrowing down the holders displayed in the area E2 using any identification information. The renewer selects the holder for whom the renewal procedure is to be performed via the input unit of the terminal device 70. When a button B1 is pressed, the terminal device 70 transmits the identification information of the selected holder to the support device 10. The input receiving unit 11 acquires the identification information transmitted from the terminal device 70.

[0024] Alternatively, the input accepting unit 11 accepts input of identification information read by a reading device connected to the terminal device 70. The reading device is, for example, a card reader or a biometric authentication device. The card reader acquires driver's license information from a driver's license. The card reader also reads national ID card information from a national ID card. The driver's license information is information written or stored on a driver's license, and includes the name, date of birth, address, driver's license number, driver's license category, driver's license expiration date, and a photograph of the person. The national ID card information is information written or stored on a national ID card, and includes the national ID, name, date of birth, gender, address, and a photograph of the person. When the input accepting unit 11 acquires driver's license information or national ID card information from the terminal device 70, it searches a driver's license database or a national ID database using the acquired driver's license information or national ID card information as a key to identify the holder's identification information. The driver's license database is a database that stores information about holders of driver's licenses, and the national ID database is a database that stores information about holders of national ID cards. If the reading device is a biometric authentication device, the biometric authentication device reads the holder's biometric information. The biometric authentication device also identifies identification information using the read biometric information. The terminal device 70 transmits the identification information acquired by the reading device to the assistance device 10. The input receiving unit 11 acquires the identification information transmitted from the terminal device 70.

[0025] The identification unit 12 uses the identification information to identify the license holder's license status. The license status is information that indicates one of the following four states: 1. Holds a driver's license and holds a national ID card that functions as a driver's license. 2. Does not hold a driver's license and holds a national ID card that functions as a driver's license. 3. Holds a driver's license and does not hold a national ID card. 4. Holds a driver's license and holds a national ID card that does not function as a driver's license.

[0026] The identification unit 12 searches for the holder information stored in the holder information database 81 using the holder's identification information as a key, and identifies the possession state corresponding to the holder's identification information. For example, the holder information is in a table format.

[0027] FIG. 4 is a diagram showing an example of holder information in this embodiment. Holder information 810 has columns for license number, national ID, name, date of birth, and address as holder identification information. Holder information 810 has columns for license number and driver's license expiration date as driver's license information of the holder. Holder information 810 also has a column for holder possession status. The possession status column stores a ◯ or × flag indicating whether the holder possesses a driver's license, a national ID card that functions as a driver's license, or a national ID card that does not store driver's license information. A ◯ flag indicates that the holder "possess" the corresponding certificate. A × flag indicates that the holder "does not possess" the corresponding certificate. For example, if the possession status is "1. Holds a driver's license and holds a national ID card that functions as a driver's license," a "◯" flag is stored in the driver's license column, an "X" flag is stored in the column of the national ID card that functions as a driver's license, and an "X" flag is stored in the column of the national ID card that does not function as a driver's license. Note that the information included in the holder information 810 is not limited to the above. For example, the holder information may further include information such as the driver's license classification, a photo of the person, and a violation history.

[0028] The identification unit 12 refers to the holder information and identifies the possession status associated with the holder information. For example, assume that the input receiving unit 11 acquires the license number "300012345610" as the holder's identification information. In this case, the identification unit 12 searches the holder information 810 using the license number "300012345610" as a key. The identification unit 12 identifies the entry corresponding to the license number "300012345610" (the entry in the first row) as the entry for the holder. Furthermore, the identification unit 12 identifies the possession status flag of the entry as the possession status of the holder. In the entry, the flag for a driver's license is "◯", the flag for a national ID card that functions as a driver's license is "X", and the flag for a national ID card that does not function as a driver's license is "X". The identification unit 12 identifies the ownership status of the license holder as "1. Holds a driver's license and holds a national ID card that functions as a driver's license."

[0029] The output unit 13 outputs support information regarding the driver's license renewal procedure according to the identified possession status. The output unit 13 identifies the support information corresponding to the possession status by searching a database using the possession status as a key. The output unit 13 also outputs the identified support information. The output unit 13 outputs the support information to the terminal device 70. The display unit of the terminal device 70 displays the received support information.

[0030] FIG. 5 is a diagram illustrating an example of a support information reference table according to this embodiment. The support information reference table 820 includes a possession status column and a support information column. The possession status column stores one of the following values: driver's license only, national ID card only, or both a driver's license and a national ID card. The support information column stores reference information for identifying the storage location of the support information corresponding to the possession status. For example, the support information column stores reference information for identifying the storage location of the support information, such as a memory address or file path on a database server where the support information corresponding to the corresponding possession status is stored. If the support information varies depending on factors other than the possession status, the support information reference table 820 may include columns for other factors. For example, the support information reference table 820 may include columns for training category, address change, and name change. The training category column stores one of the following values: good driver training, general driver training, violator training, and first-time license renewal training, which are the training categories required for obtaining a driver's license. The address change column is set with a flag indicating whether or not the address change procedure will be carried out at the time of update. The "Yes" flag indicates that the address change procedure will be carried out, and the "No" flag indicates that the address change procedure will not be carried out. The name change column is set with a flag indicating whether or not the name change procedure will be carried out at the time of update. The "Yes" flag indicates that the name change procedure will be carried out, and the "No" flag indicates that the name change procedure will not be carried out. If the input accepting unit 11 does not accept input for a name change or address change, the output unit 13 refers to an entry for which the "No" flag is set. The processing when the input accepting unit 11 accepts input for a name change or address change will be described in the second embodiment.

[0031] Fig. 6 is a diagram showing an example of support information in the present disclosure. For example, support information 821 is information indicating the procedures required to renew a driver's license. Fig. 7 is a diagram showing an example of support information in the present disclosure. For example, support information 822 indicates with a ◯ or × flag whether the holder holds a driver's license, a national ID card that functions as a driver's license, or a national ID card that does not store driver's license information.

[0032] (operation) Next, the operation of the support device 10 in this embodiment will be described with reference to Fig. 8. Fig. 8 is a flowchart for explaining an example of the operation of the support device in the present disclosure.

[0033] First, the input receiving unit 11 receives input of the holder's identification information (step S11). The input receiving unit 11 requests the input of the holder's identification information by displaying an input interface such as a web browser on the display unit of the terminal device 70, which requests the input of the user's identification information.

[0034] Next, the identifying unit 12 uses the identification information to identify a possession status indicating whether the holder holds a driver's license, a national ID card that functions as a driver's license, or a national ID card that does not store driver's license information (step S12). For example, the identifying unit 12 searches for holder information stored in the holder information database 81 using the holder's identification information as a key, thereby identifying the possession status corresponding to the holder's identification information.

[0035] Next, the output unit 13 identifies support information corresponding to the identified holding state (step S13). For example, the output unit 13 searches a database using the holding state as a key to identify support information corresponding to the holding state.

[0036] Next, the output unit 13 outputs the identified support information (step S14). After completing the process of step S14, the support device 10 ends the series of processes described above.

[0037] As described above, the support device of this embodiment includes an input receiving unit, an identification unit, and an output unit. A national ID card is a card that functions as a driver's license. The input receiving unit receives input of identification information for identifying the holder of a driver's license or a national ID card that functions as a driver's license. The identification unit uses the identification information to identify the possession status indicating whether the holder holds a driver's license or a national ID card. The output unit outputs support information regarding driver's license renewal procedures according to the identified possession status.

[0038] With the above configuration, the assistance device of this embodiment can provide assistance in the renewal procedure according to the license holder's license status when renewing a driver's license, because the identification unit identifies the license holder's license status from the license holder's identification information, and the output unit outputs assistance information according to the license holder's license status.

[0039] Furthermore, in the support device of one aspect of this embodiment, the support information is the possession status. In an environment where the integration of driver's licenses and national ID cards is promoted, the procedures required differ depending on the possession status of the driver's license holder. Therefore, if the person renewing the license does not correctly recognize the holder's possession status, there is a risk that the person renewing the license will make an error. The support device of this embodiment outputs the possession status as support information. This allows the person renewing the license who checks the support information output from the support device to correctly understand the holder's possession status. In other words, the support device of one aspect of this embodiment can reduce the risk of making an error.

[0040] Furthermore, in the support device according to one aspect of the present embodiment, the support information is information that guides a person renewing a driver's license or national ID card through the renewal procedure. In an environment where the integration of driver's licenses and national ID cards is promoted, the procedures required differ depending on the license holder's status. Therefore, if the person renewing does not understand the renewal procedures determined for each license holder status, there is a risk that the person renewing will make an error. This allows the person renewing by checking the support information output from the support device to correctly understand the renewal procedure procedure according to their status. In other words, the support device according to one aspect of the present embodiment can reduce the risk of errors.

[0041] (Variation) In the present embodiment, the identification unit 12 searches for holder information stored in the holder information database 81 using the holder's identification information as a key, and identifies the holder's ownership status corresponding to the holder's identification information. However, this is not limited to this. FIG. 9 is a conceptual diagram for explaining the support system in the present disclosure. A modified example of this embodiment will be described with reference to FIG. 9. For example, a database server 80′ stores a driver's license database 81-1 and a national ID database 81-2. The identification unit 12 searches the driver's license database 81-1 and the national ID database 81-2 using the holder's identification information as a key. The identification unit 12 identifies the holder's ownership status by determining whether an entry corresponding to the holder's identification information exists in the searched databases. For example, assume that the driver's license database 81-1 contains an entry corresponding to the holder's identification information, but the national ID database 81-2 does not contain an entry corresponding to the holder's identification information. In this case, the identification unit 12 identifies the holder's ownership status as "sole driver's license holder." In this way, the identification unit 12 may search each of the driver's license database and the national ID database using the holder's identification information as a key, and identify the ownership status using the search results. While the driver's license database 81-1 and the national ID database 81-2 are described in Fig. 9 as being stored in the same database server, this is not a limitation. The driver's license database 81-1 and the national ID database 81-2 may be stored in separate database servers.

[0042] (Second embodiment) Next, the support system of this embodiment will be described with reference to the drawings. In the following description, the same parts as those of the first embodiment will be given the same reference numerals, and the description will be omitted as appropriate. The support device of this embodiment differs from the support device of the first embodiment in that it includes an update unit that updates various information in response to input by the updater, and a determination unit that determines whether the update procedure has been performed correctly.

[0043] (composition) 10 is a block diagram showing an example of the configuration of a support device 20 according to the present disclosure. As shown in FIG. 10, the support device 20 includes an input receiving unit 21, an identifying unit 12, an output unit 23, an updating unit 24, a determining unit 25, and an output information generating unit 26.

[0044] The input receiving unit 21 further receives input of renewal procedure information. The renewal procedure information is information necessary for carrying out the renewal procedure of a driver's license or national ID card. For example, the renewal procedure information includes the holder's identification information, the expiration date of the driver's license, facial photo data, and the status of possession.

[0045] The input accepting unit 21 accepts information entered via an input interface such as a web browser displayed on the display unit of the terminal device 70. The input accepting unit 21 displays an input interface such as a web browser that requests the input of renewal procedure information on the display unit of the terminal device 70. Figure 11 is a diagram showing an example of a renewal procedure information input screen in the present disclosure. For example, the renewal procedure information input screen W2 is displayed after the input of identification information is accepted via the identification information input screen W1. The renewal procedure information input screen W2 includes a field for confirming holder information, a field for confirming ownership status, a field for requesting the input of a facial photo, and a field for requesting the input of verification documents, etc.

[0046] The holder information confirmation field displays the identification information input via the identification information input screen W1. If the holder requests a name or address change in addition to license renewal, the input acceptance unit 21 may accept input of the changed name and address via the renewal procedure information input screen W2. For example, the input acceptance unit 21 may accept input of the changed name via area E3 and input of the changed address via area E4. The holder information confirmation field may also include driver's license information. For example, as shown in area E5, the holder information confirmation field may include the current expiration date of the driver's license and the expiration date of the renewed driver's license.

[0047] The ownership status confirmation field displays the ownership status of the owner identified by the identification unit 12, as shown in area E6. The renewal procedure information input screen W2 may accept input for changes to ownership status via the renewal procedure information input screen W2. For example, as shown in area E6, the renewal procedure information input screen W2 accepts input for changes to ownership status by including UI components such as check boxes on the renewal procedure information input screen W2.

[0048] In the input request field for a face photo, a UI component for registering a face photo file is displayed, as shown in area E7. In addition, in the input request field for a confirmation document, a UI component for registering a confirmation document file is displayed. Note that confirmation documents are documents required for address changes or name changes, such as resident registration cards and identification cards. When the person updating presses button B2, the terminal device 70 transmits the input renewal procedure information to the support device 20. The input receiving unit 21 acquires the renewal procedure information transmitted from the terminal device 70.

[0049] The input receiving unit 21 also receives input indicating that the renewal procedure has been completed. Fig. 12 is a diagram showing an example of a procedure completion input screen in the present disclosure. The input receiving unit 21 displays the procedure completion input screen W3 on the display unit of the terminal device 70. The procedure completion input screen W3 may include support information identified by the identification unit 12, as shown in area E9.

[0050] The update unit 24 uses the renewal procedure information to update at least one of the holder's driver's license information or possession status. The update unit 24 updates values ​​stored in at least one of the holder information database, the driver's license database, or the national ID database. For example, when the update unit 24 accepts input of renewal procedure information, the holder information database 81 updates the holder information. FIG. 13 is a diagram showing an example of holder information in the present disclosure. When the update unit 24 acquires the renewal procedure information, it updates the value stored in the expiration date column to the updated expiration date. When the input accepting unit 21 accepts input for a change in possession status, the update unit 24 updates the possession status by changing the flag set in the possession status column. When the input accepting unit 21 accepts input for a change in name or address, the update unit 24 updates the value stored in the name column and the address column.

[0051] The determination unit 25 determines whether or not the renewal procedure predetermined for each holding state has been completed normally. When the determination unit 25 receives input from the input receiving unit 21 that the renewal procedure has been completed, the determination unit 25 determines whether or not all of the necessary procedures predetermined for each holding state have been completed.

[0052] FIG. 14 is a diagram illustrating an example of a support information reference table in the present disclosure. Support information reference table 824 differs from support information reference table 820 illustrated in FIG. 5 in that it includes a column indicating required procedures. The determination unit 25 references support information reference table 824 and acquires required procedures predetermined for each holding state. Using the required procedures stored in support information reference table 820, the determination unit determines whether all required procedures predetermined for each holding state have been completed using various known methods. For example, the determination unit 25 compares the required procedures corresponding to the support state with the log information stored in update log information database 83 stored in database server 80, and determines whether all required procedures have been completed.

[0053] The update log information database 83 is a database that accumulates history information (update log information) of the update process performed by the update unit 24. The update log information includes the update date and time, identification information of the updater, identification information of the update target, update content, etc. For example, the determination unit 25 determines whether all necessary procedures have been completed using the following procedure. First, the determination unit 25 scans whether the history of the execution of the necessary procedures stored in the support information reference table 820 is included in the update log information database. If the history of all update procedures included in the necessary procedures is included in the update log information database 83, the determination unit 25 determines that the update procedures have been completed successfully. On the other hand, if there is one or more update procedures included in the necessary procedures that are not included in the update log information database 83, the determination unit 25 determines that the update procedures have not been completed correctly. Furthermore, the determination unit 25 identifies update procedures that are not included in the update log information database 83 as incomplete update procedures.

[0054] When the update process is performed manually by the updater, the update log information includes history information of the manual update process by the updater, in addition to the history of the update process by the update unit 24. The history information of the update process by the updater is added manually by the updater via the input unit of the terminal device 70, for example.

[0055] When the determination unit 25 determines that the update procedure has not been completed normally, the output information generation unit 26 generates output information including information indicating the incomplete update procedure. FIG. 15 is a diagram showing an example of output information in the present disclosure. As shown in FIG. 15, the output information includes information indicating that the update has not been completed. Furthermore, as shown in area E10, the output information includes information indicating the incomplete update procedure.

[0056] When it is determined that the renewal procedure has not been completed normally, the output unit 23 outputs the generated output information. The output unit 23 causes the display unit of the terminal device 70 to display the output information.

[0057] (operation) Next, the operation of the support device 20 in this embodiment will be described with reference to Fig. 16. Fig. 16 is a flowchart showing an example of the operation of the support device in the present disclosure.

[0058] First, the input receiving unit 21 receives input of the holder's identification information (step S21).

[0059] Next, the identification unit 12 identifies the ownership state of the holder (step S22).

[0060] Next, the input receiving unit 21 receives the input of renewal procedure information (step S23).

[0061] Next, the update unit 24 uses the update procedure information input in step S23 (step S24).

[0062] Next, the output unit 23 outputs support information corresponding to the output information identified in step S22 (step S25). The order of the processes of steps S23 to S24 and the process of step S25 may be reversed. Furthermore, the process of step S25 may be omitted.

[0063] Next, the determination unit 25 determines whether or not a predetermined renewal procedure for each holding state has been completed normally (step S26). If the renewal procedure has been completed normally (Yes in step S26), the support device 20 ends the process.

[0064] If the update procedure has not been completed normally, that is, if there is an incomplete update procedure (No in step S26), the output information generation unit 26 generates output information including information indicating the incomplete update procedure (step S27). Next, the output unit 23 outputs the output information generated in step S27 (step S28).

[0065] The support device of this embodiment is configured as described above. In addition to the effects obtained from the support device of the first embodiment, the support device of this embodiment provides the following effects.

[0066] The support device according to one aspect of the present embodiment further includes a determination unit that determines whether a predetermined renewal procedure has been successfully completed for each license holder status. In the support device according to one aspect of the present embodiment, the input receiving unit further receives input from the renewer indicating that the renewal procedure has been completed. Furthermore, the output unit outputs output information including information indicating the incomplete renewal procedure when it is determined that there is an incomplete renewal procedure. In an environment where integration of driver's licenses and national ID cards is promoted, the required procedures differ depending on the license holder's license status. Therefore, if the renewer does not correctly recognize the license holder's license status, there is a risk that the renewer will make an error. The support device according to one aspect of the present embodiment includes a determination unit that determines whether the renewal procedure has been completed, and outputs output information including information indicating the incomplete renewal procedure when it is determined that there is an incomplete renewal procedure. This allows the support device according to one aspect of the present embodiment to prevent errors in an environment where integration of driver's licenses and national ID cards is promoted. In other words, the support device according to one aspect of the present embodiment makes it possible to provide support for the renewal procedure according to the license holder's license status when renewing a driver's license.

[0067] In the assistance device according to one aspect of the present embodiment, the input accepting unit accepts input indicating that the renewal procedure has been completed by displaying a procedure completion input screen including assistance information on the terminal device. The inclusion of assistance information in the procedure completion input screen allows the renewing party to reconfirm the procedures required for renewal just before completing the renewal procedure. This provides the renewing party with an opportunity to notice any mistakes, such as omissions in their renewal procedure, before completing the renewal procedure. In other words, the assistance device according to one aspect of the present embodiment makes it possible to provide assistance with the renewal procedure according to the license holder's status when renewing a driver's license.

[0068] The support device of one aspect of this embodiment further includes an update unit that updates the driver's license information and ownership status of the holder using the renewal procedure information. In the support device of one aspect of this embodiment, the input acceptance unit further accepts input of the renewal procedure information. The update unit updates the driver's license information and ownership status using the renewal procedure information. In other words, the support device of one aspect of this embodiment makes it possible to support the renewal procedure of a driver's license holder.

[0069] (Third embodiment) In this embodiment, a support device 30 will be described, which has a simplified configuration of the support devices in the first and second embodiments. In the following description, the same parts as those in the first and second embodiments will be omitted as appropriate.

[0070] (composition) Next, the configuration of the support device in this embodiment will be described with reference to the drawings. Fig. 17 is a block diagram showing an example of the configuration of the support device in the present disclosure. The support device 30 includes an input receiving unit 31, an identifying unit 32, and an output unit 33.

[0071] The input accepting unit 31 accepts input of a national ID card that functions as a driver's license or identification information for identifying the holder of the driver's license. The identifying unit 32 uses the identification information to identify the holder's ownership status. The ownership status is one of the following: a state in which the holder holds a driver's license and a national ID card that functions as a driver's license, a state in which the holder does not hold a driver's license but holds a national ID card that functions as a driver's license, a state in which the holder holds a driver's license but does not hold a national ID card, or a state in which the holder holds a driver's license and holds a national ID card that does not function as a driver's license. The output unit 33 outputs support information regarding driver's license renewal procedures according to the identified ownership status.

[0072] (operation) Next, an example of the operation of the assistance device in this embodiment will be described with reference to Fig. 18. Fig. 18 is a diagram showing an example of the operation of the assistance device in the present disclosure.

[0073] First, the input receiving unit 31 receives input of a national ID card that functions as a driver's license or identification information for identifying the holder of the driver's license (step S31).

[0074] Next, the identification unit 32 uses the identification information to identify the ownership status of the holder (step S32).

[0075] Next, the output unit 33 outputs support information relating to the driver's license renewal procedure according to the identified possession state (step S33).

[0076] In the support device of this embodiment, the identification unit identifies the license holder's status from the license holder's identification information, and the output unit outputs support information according to the license holder's status. As a result, the support device of this embodiment can support the renewal procedure of the driver's license according to the license holder's status when renewing the driver's license.

[0077] (Hardware configuration) The functions of each of the components in each of the embodiments of the present disclosure described above can be realized not only as hardware but also as a computer device or firmware under program control.

[0078] 19 is a diagram showing an example of a hardware configuration in which the assistance device according to the present disclosure is realized by a computer device 90 including a processor. The assistance device according to each embodiment is realized by the computer device 90. As shown in FIG. 19, the computer device 90 includes a processor 91, a memory 92, a storage device 93 such as a hard disk for storing programs, an input / output interface 94 for connecting input devices and output devices, and a communication interface 95 for connecting to a network.

[0079] The processor 91 loads a program (instructions) stored in a storage device 93 or the like into the memory 92. For example, the program is a software program for executing the control and processing in the present disclosure. The processor 91 executes the program loaded into the memory 92. The processor 91 executes the program to execute the control and processing in the present disclosure.

[0080] The storage device 93 may be, for example, an optical disk, a flexible disk, a magneto-optical disk, an external hard disk, or a semiconductor memory. Some storage media in the storage device are non-volatile storage devices, and the programs are recorded therein. The programs may also be downloaded from an external computer (not shown) connected to a communication network.

[0081] The input device connected to the input / output interface 94 is realized by, for example, a mouse or a keyboard, and is used for input operations. Similarly, the output device connected to the input / output interface 94 is realized by, for example, a display, and is used for displaying and checking output results.

[0082] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate.

[0083] Some or all of the above embodiments can also be described as follows:

[0084] (Appendix 1) an input receiving means for receiving input of a national ID (Identification) card functioning as a driver's license or identification information for identifying a holder of the driver's license; an identification means for identifying the ownership status of the holder using the identification information; an output means for outputting support information relating to the renewal procedure of the driver's license in accordance with the identified possession status; Equipped with The possession state is one of a state in which the driver's license is held and the national ID card that functions as the driver's license is held, a state in which the driver's license is not held and the national ID card that functions as the driver's license is held, a state in which the driver's license is held and the national ID card is not held, or a state in which the driver's license is held and the national ID card that does not function as a driver's license is held. (Appendix 2) 2. The support device according to claim 1, wherein the support information is the holding state. (Appendix 3) The support device according to claim 1 or 2, wherein the support information is information that guides a person who is renewing the driver's license or national ID card through the renewal procedure. (Appendix 4) The identification means uses the identification information of the holder as a key to search a database storing information on the holder of the driver's license and a database storing information on the holder of the national ID card, and identifies the ownership status of the holder using the search results. (Appendix 5) Further, a determination means is provided for determining whether or not a predetermined renewal procedure for each of the holding states has been completed normally, The input receiving means further receives an input from the person renewing the license that the renewal procedure has been completed, The output means outputs output information including information indicating the incomplete renewal procedure when it is determined that the incomplete renewal procedure exists. 5. The assistance device according to any one of claims 1 to 4. (Appendix 6) The support device described in Appendix 5, wherein the input accepting means accepts input that the update procedure has been completed by displaying a procedure completion input screen including support information on the terminal device. (Appendix 7) Further, the method further includes an updating means for updating at least one of the driver's license information and the status of the license holder using the renewal procedure information; 7. The support device according to any one of appendices 1 to 6, wherein the input receiving means further receives input of the renewal procedure information. (Appendix 8) An assistance device according to any one of Supplementary Notes 1 to 7; a terminal device including a display unit that displays the support information; The output means outputs the support information to the terminal device. (Appendix 9) The computer Accept input of identifying information to identify the holder of a national ID card or driver's license that serves as a driver's license; Using the identification information, identify the ownership status of the holder; outputting support information regarding the renewal procedure for the driver's license according to the identified possession status; The support method, wherein the possession state is one of a state in which the driver's license is held and the national ID card that functions as the driver's license, a state in which the driver's license is not held and the national ID card that functions as the driver's license, a state in which the driver's license is held and the national ID card is not held, or a state in which the driver's license is held and the national ID card that does not function as a driver's license. (Appendix 10) On the computer, A process of accepting input of identifying information for identifying the holder of a national ID card or driver's license that serves as a driver's license; using the identification information to determine a possession status indicating whether the holder holds the driver's license or the national ID card; and outputting support information relating to the driver's license renewal procedure in accordance with the identified possession status; The possession state is one of a state in which the driver's license is held and the national ID card that functions as the driver's license, a state in which the driver's license is not held and the national ID card that functions as the driver's license, a state in which the driver's license is held and the national ID card is not held, or a state in which the driver's license is held and the national ID card that does not function as a driver's license.

[0085] Furthermore, in the above appendices, some or all of the configurations described in appendices 2 to 8 that are dependent on appendices 1 may also be dependent on appendices 9 and 10 in the same dependent relationship as appendices 2 to 8. Furthermore, not limited to appendices 1, 9, and 10, some or all of the configurations described as appendices may be made dependent on various hardware, software, various recording means for recording software, or systems, within the scope of each of the above-mentioned embodiments. [Explanation of symbols]

[0086] 10, 20, 30 Support equipment 11, 21, 31 Input reception section 12, 32 Specific part 13, 23, 33 Output section 24 Update section 25 Judgment section 26 Output information generation unit 70 Terminal Equipment 80 Database Server 81 Ownership Information Database 82 Support Information Database 83 Update Log Information Database 90 Computer Equipment 91 processors 92 memory 93 Storage device 94 Input / Output Interface 95 Communication Interface

Claims

1. an input receiving means for receiving input of a national ID (Identification) card functioning as a driver's license or identification information for identifying a holder of the driver's license; an identification means for identifying the ownership status of the holder using the identification information; an output means for outputting support information relating to the renewal procedure of the driver's license in accordance with the identified possession status; Equipped with The possession state is one of a state in which the driver's license is held and the national ID card that functions as the driver's license is held, a state in which the driver's license is not held and the national ID card that functions as the driver's license is held, a state in which the driver's license is held and the national ID card is not held, or a state in which the driver's license is held and the national ID card that does not function as a driver's license is held.

2. The support device according to claim 1 , wherein the support information is the holding state.

3. The support device according to claim 1 , wherein the support information is information that guides a person who is renewing the driver's license or the national ID card through the renewal procedure.

4. 2. The assistance device according to claim 1, wherein the identification means searches a database storing information on the holder of the driver's license and a database storing information on the holder of the national ID card using the identification information of the holder as a key, and identifies the holder's ownership status using the search results.

5. Further, a determination means is provided for determining whether or not a predetermined renewal procedure for each of the holding states has been completed normally, The input receiving means further receives an input from the person renewing the license that the renewal procedure has been completed, The output means outputs output information including information indicating the incomplete renewal procedure when it is determined that the incomplete renewal procedure exists. The support device according to claim 1 .

6. 6. The support device according to claim 5, wherein the input receiving means receives an input indicating that the renewal procedure has been completed by displaying a procedure completion input screen including support information on the terminal device.

7. The method further includes an updating means for updating at least one of the driver's license information of the holder or the holding status using the renewal procedure information; The support device according to claim 1 , wherein the input receiving means further receives input of the renewal procedure information.

8. An assistance device according to any one of claims 1 to 7; a terminal device including a display unit that displays the support information; The output means outputs the support information to the terminal device.

9. The computer Accepting input of identifying information to identify the holder of a national ID card or driver's license that serves as a driver's license; Using the identification information, identify the ownership status of the holder; outputting support information regarding the renewal procedure for the driver's license according to the identified possession status; The support method, wherein the possession state is one of a state in which the driver's license is held and the national ID card that functions as the driver's license, a state in which the driver's license is not held and the national ID card that functions as the driver's license, a state in which the driver's license is held and the national ID card is not held, or a state in which the driver's license is held and the national ID card that does not function as a driver's license.

10. On the computer, A process of accepting input of identification information for identifying a holder of a national ID card or driver's license that functions as a driver's license; using the identification information to determine whether the holder holds the driver's license or the national ID card; and outputting support information relating to the driver's license renewal procedure in accordance with the identified possession status; The possession state is one of a state in which the driver's license is held and the national ID card that functions as the driver's license, a state in which the driver's license is not held and the national ID card that functions as the driver's license, a state in which the driver's license is held and the national ID card is not held, or a state in which the driver's license is held and the national ID card that does not function as a driver's license.

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