Information processing device, control method and program for information processing device

Abstract

An object of the present invention is to provide an information processing apparatus, a control method for the information processing apparatus, and a program that can properly shut down an image forming apparatus. [Solution] An information processing device 102 is communicably connected to an image forming device 103. The information processing device 102 includes a control unit 200 that performs shutdown control to cause the image forming device 103 to execute a shutdown. When performing shutdown control, the control unit 200 controls whether or not to display an operation screen 4000 that allows an operation to instruct the image forming device 103 to execute a shutdown while omitting protection processing that protects components that make up the image forming device 103, depending on a logged-in user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device 103.

Description

[Technical Field]

[0001] The present invention relates to an information processing device, a control method for an information processing device, and a program. [Background technology]

[0002] In the commercial printing field, printing companies continue to use image forming devices such as printing machines for long periods of time (e.g., several years or even a dozen years). During this time, the image forming devices undergo maintenance inspections, for example, to stabilize quality, replace components, and address malfunctions. There are two types of maintenance inspections for image forming devices. The first is operator maintenance inspections by operators at the printing company. In this maintenance inspection, the operators routinely calibrate the image forming device itself and calibrate each paper type to adjust color quality. This maintenance inspection also includes operations that do not require prior specialized training. The second is manual maintenance inspections by maintenance workers from the manufacturer or distributor of the image forming device. Even after manual maintenance inspections, problems such as poor image quality may occur with the image forming device due to deterioration of parts over time. In such cases, the printing company requests the manufacturer or distributor of the image forming device to perform a maintenance inspection. In response to this request, a maintenance worker with specialized knowledge performs the manual maintenance inspection. Maintenance workers are dispatched for maintenance inspections, which incurs costs such as labor costs. These costs are charged to the printing company, which in turn affects the company's profits. Therefore, it is generally required to streamline the work time of maintenance workers.

[0003] Furthermore, maintenance inspections by maintenance personnel may require shutdown procedures, which involve turning off the power to an image forming device. This shutdown may affect the progress of printing operations. For this reason, a technique for determining whether to permit a shutdown procedure is known (see, for example, Patent Document 1). The image processing system described in Patent Document 1 switches between a shutdown button and a logoff button on the interface of the operation system of the image forming device depending on attribute information of users logging in to the system and the number of users who have logged in. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2005-295384 Summary of the Invention [Problem to be solved by the invention]

[0005] When a printing device is turned off, a series of processes are executed to turn off the power, either by pressing the power button on the printing device or in response to a shutdown command received by the printing device. Some printing devices, however, execute a component protection process before turning off the power to prevent damage to operating components. For example, the temperature of a drum, one of the printing device's components, rises during operation, and if a cooling process is not executed as a protective process before turning off the power, the drum may be damaged. Depending on the nature of the protective process, the time required for such a process can range from 30 minutes to an hour. Therefore, maintenance work after turning off the printing device is initiated after the protective process, which can last from 30 minutes to an hour, is often performed. Furthermore, such protective processes are often configured to always be executed when the printing device is turned off.

[0006] Maintenance personnel dispatched by image forming device manufacturers and distributors receive specialized training in maintenance and inspection. Therefore, depending on the type of maintenance or inspection, maintenance personnel may determine that protection processing can be omitted when turning off the power to a printing device. However, as mentioned above, protection processing is always performed when turning off the power to a printing device. Therefore, even if protection processing can be omitted, waiting time for protection processing occurs, resulting in reduced work efficiency, i.e., it may take a long time to complete the work.

[0007] To address this issue, it is conceivable to configure the printing device so that it can select between a state in which the protection process is executed and a state in which the protection process is omitted. In this case, when an operator who has not received specialized training in maintenance and inspection turns off the printing device, they should select a state in which the protection process is executed, but there is a risk that they will mistakenly select a state in which the protection process is omitted. If they mistakenly select a state in which the protection process is omitted, there is a risk that operating parts of the printing device will be damaged.

[0008] It is also conceivable to configure the printing device so that the selection of whether to execute protection processing and the selection of whether to power off the printing device can be performed independently. Even in this case, some operators may mistakenly select "no protection processing" when powering off the printing device, even though they should select "on protection processing." Furthermore, if the printing company cannot determine whether to execute protection processing, it may consider always requesting the dispatch of a maintenance worker, but this approach is not realistic considering the cost involved.

[0009] The present invention has been made in view of the above-mentioned problems, and an object of the present invention is to provide an information processing apparatus, a control method for the information processing apparatus, and a program that can properly shut down an image forming apparatus. [Means for solving the problem]

[0010] In order to achieve the above object, the information processing device of the present invention is an information processing device that is communicatively connected to an image forming device, and is equipped with a control means that performs shutdown control to cause the image forming device to perform a shutdown, and the control means is characterized in that when performing the shutdown control, it controls whether or not to display an operation screen that allows an operation to instruct the execution of the shutdown that omits the execution of a protection process that protects the components that make up the image forming device, depending on a login user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device. [Effects of the Invention]

[0011] According to the present invention, it is possible to perform an appropriate shutdown of the image forming apparatus. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a schematic diagram showing a schematic configuration of an information processing system according to a first embodiment. [Figure 2] FIG. 2 is a block diagram illustrating an example of a hardware configuration of an information processing device. [Figure 3] FIG. 2 is a block diagram showing the functions (software configuration) of the image forming apparatus. [Figure 4] FIG. 2 is a block diagram showing functions of a web system and a printing company system. [Figure 5] FIG. 10 is a diagram illustrating an example of a login screen. [Figure 6] FIG. 2 is a perspective view showing a hardware key used for logging in. [Figure 7] 10A and 10B are diagrams illustrating a request when a service tool is requested to authenticate a user, and a response content from the service tool. [Figure 8] 10 is an operation screen that displays information about a service tool. [Figure 9] 10 is an operation screen that displays information about a service tool. [Figure 10] 10 is an operation screen that displays information about a service tool. [Figure 11] 10 is an operation screen that displays information about a service tool. [Figure 12] 10 is an operation screen that displays information about a service tool. [Figure 13] 10 is an operation screen that displays information about a service tool. [Figure 14] 10 is an operation screen that displays information about a service tool. [Figure 15] 10 is an operation screen that displays information about a service tool. [Figure 16] 10 is a flowchart showing a process executed by an information processing device of a printing company system. [Figure 17] 10 is a flowchart illustrating a process executed by the image forming apparatus. [Figure 18] 10 is a flowchart showing a process executed by a service engineer (maintenance worker) during maintenance work. [Figure 19] 10 is a flowchart showing a process executed by an information processing device of a printing company system according to a second embodiment. [Figure 20] 10 is a flowchart showing a process executed by an information processing device of a printing company system. [Figure 21] 11 is an operation screen that displays information related to a service tool according to the third embodiment. [Figure 22] 10 is an operation screen that displays information about a service tool. [Figure 23] 10 is a flowchart showing a process executed by an information processing device of a printing company system. [Figure 24] 13 is an operation screen that displays information related to a service tool according to the fourth embodiment. [Figure 25] 13 is an operation screen that displays information related to a service tool according to the fourth embodiment. [Figure 26] 13 is an operation screen that displays information related to a service tool according to the fourth embodiment. [Figure 27] 13 is an operation screen that displays information related to a service tool according to the fourth embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0013] Each embodiment of the present invention will be described in detail below with reference to the drawings. However, the configurations described in each of the following embodiments are merely examples, and the scope of the present invention is not limited to the configurations described in each embodiment. For example, each component constituting the present invention can be replaced with any configuration that can perform the same function. Also, any component may be added. Furthermore, any two or more configurations (features) of each embodiment can be combined.

[0014] First Embodiment A first embodiment will be described below with reference to FIGS. 1 to 18. FIG. 1 is a schematic diagram showing a schematic configuration of an information processing system according to the first embodiment. As shown in FIG. 1, an information processing system (maintenance support system) 1 includes a printing company system 104 and a web system 107, which are communicatively connected to each other via the Internet 100. The printing company system 104 includes an information processing device 102 and an image forming device 103, which are communicatively connected to each other via a network 106. The information processing system 1 is a maintenance support system for providing maintenance support for the image forming device 103. The image forming device 103 is controlled by a group of programs running on the information processing device 102. The web system 107 includes an information processing device 101. The image forming device 103 receives print settings, print data, etc. from the information processing device 101. The image forming device 103 then processes the print settings, print data, etc., and prints printed materials. The web system 107 may be configured as a cloud or a server.

[0015] FIG. 2 is a block diagram showing an example of the hardware configuration of an information processing device. As shown in FIG. 2, the information processing device 101 and the information processing device 102 have the same hardware configuration, and therefore the hardware configuration of the information processing device 102 will be described here as a representative example. The information processing device 102 has a control unit (control means) 200, a keyboard 208, a display unit (CRT) 209, and an HDD 210, which can communicate with each other. The control unit 200 is content that controls the entire information processing device 102. The control unit 200 has a CPU 201, a RAM 202, a ROM 203, a keyboard controller (KBCT) 205, and a display controller (CRTC) 206. The control unit 200 also has a disk controller (DKC) 207, a network controller (NIC) 212, and a USB controller (USBC) 213. These pieces of hardware included in the control unit 200 can communicate with each other via a bus 204.

[0016] The CPU 201 executes programs stored in the program ROM of the ROM 203, or executes programs of an OS or general applications loaded from the HDD 210 to the RAM 202. The programs include, for example, programs for causing a computer to execute each unit and each means (a control method for an information processing device) of the information processing device 102. The ROM 203 includes a font ROM 203a and a data ROM 203b. The RAM 202 functions as the main memory of the CPU 201 or functions as a work area. The keyboard controller 205 controls input from a keyboard 208 or a pointing device (not shown). The display controller 206 controls display on the display unit 209. The disk controller 207 controls access to the HDD 210. The HDD 210 stores, for example, a boot program, various applications, font data, etc. The network controller 212 controls communication with other devices via a network. The USB controller (USBC) 213 includes a USB port and controls USB devices connected to the USB port. The information processing device 102 having such a configuration is not particularly limited, and may be, for example, a desktop or notebook personal computer, a tablet terminal, a smartphone, or the like. When a smartphone is used as the information processing device 102, the information processing device 102 may have a touch panel controller or the like instead of the keyboard controller 205. The information processing device 102 may also have a large-capacity storage device instead of the HDD 210. The information processing device 102 may also be capable of communication via at least one of a wired LAN and a wireless LAN.

[0017] FIG. 3 is a block diagram showing the functions (software configuration) of the image forming apparatus. As shown in FIG. 3, the image forming apparatus 103 includes a communication unit 120, a main body control unit 122, an image processing unit 123, a command processing unit 124, and a main body IO unit 125. The communication unit 120 communicates with the information processing apparatus 102 via the network 106. For example, the communication unit 120 receives print jobs and main body control commands from the information processing apparatus 102 and transmits responses corresponding to the received commands to the information processing apparatus 102. The main body control unit 122 controls each piece of hardware included in the image forming apparatus 103. The main body control unit 122 monitors the usage rate and fault status of various sensors, such as temperature sensors, and consumables, or controls each piece of hardware during printing. The image processing unit 123 has functions related to print job control and printing. The command processing unit 124 has a function of processing commands for controlling the image forming apparatus 103. For example, the command processing unit 124 executes printing in response to a control command received from the communication unit 120 or the main body IO unit 125, turns off the power of the image forming apparatus 103, or performs printing based on a print job in cooperation with the image processing unit 123. The main body IO unit 125 controls input devices such as a keyboard 208, output devices such as a display unit 209, and connected devices such as USB devices. The main body IO unit 125 also accepts inputs from various operation buttons such as a power button that the image forming apparatus 103 has.

[0018] FIG. 4 is a block diagram showing the functions of the web system and the print service provider system. As shown in FIG. 4, the information processing device 101 of the print service provider system 104 includes an image processing device 305. The image processing device 305 is an application for controlling maintenance work on the image forming device 103 and is connected to the image forming device 103 via the network 106. The image processing device 305 is also connected to a service tool 300 of the information processing device 101 via the Internet 100. The image processing device 305 remotely provides the functions of the service tool 300 to a maintenance worker performing maintenance work on-site at the print service provider system 104. The image processing device 305 also uploads information related to the maintenance work history performed by the maintenance worker, the wear status of consumables held by the image forming device 103, error information, print job history, etc., to the service tool 300. The image processing device 305 can also upload diagnostic data to the service tool 300 upon a request from the service tool 300. The image processing device 305 has an application for controlling the image forming device 103. Specifically, the image processing device 305 has a main body command transmission unit 306, a system service mode control unit 307, and a command execution history storage unit (storage means) 308. The main body command transmission unit 306 issues commands to the image forming device 103 to control the image forming device 103, print, etc. The system service mode control unit 307 provides a user interface for operating the image forming device 103. The command execution history storage unit 308 stores a transmission history of main body commands.

[0019] As shown in FIG. 4 , the information processing device 101 of the web system 107 includes a service tool 300. The service tool 300 is an application that provides a maintenance worker with, for example, service manuals and tools necessary for maintaining and inspecting the image forming device 103, as well as other recommended maintenance and inspection tasks. In this embodiment, the service tool 300 is included in the information processing device 101, but is not limited to this. For example, the service tool 300 may be included in the image processing device 305. The service tool 300 includes a diagnostic data acquisition unit 301, a work list identification unit 302, a service master data database 303, a work list display unit 304, an authentication database 309, and a user authentication unit 310. The diagnostic data acquisition unit 301 acquires diagnostic data stored in the image processing device 305. The work list identification unit 302 identifies errors recorded in the diagnostic data, the degree of use and wear of consumables, the number of prints made by the image forming device 103, counter values ​​of sensors and the like included in the image forming device 103, recommended maintenance and inspection tasks to be performed on the image forming device 103, and the like. The service master data database 303 stores a database for holding information necessary for maintenance and inspection of the image forming apparatus 103. The work list display unit 304 displays the recommended tasks identified by the work list identification unit 302 on the service tool 300. The authentication database 309 stores a database of identification information, passwords, etc. of users of the service tool 300.

[0020] The user authentication unit 310 performs an authentication process to authenticate a user who uses the service tool 300. In response to a request from the information processing device 102, the user authentication unit 310 compares identification information and a password pre-registered in the authentication database 309. The service tool 300 can switch responses to the information processing device 102 or distribution content depending on the comparison result by the user authentication unit 310. Note that, although the authentication database 309 and the user authentication unit 310 are included in the information processing device 101 in this embodiment, they are not limited to this and may be included in, for example, the information processing device 102 or the image forming device 103. The number of authentication databases 309 and user authentication units 310 is not particularly limited. The user authentication unit 310 may permit or prohibit users not registered in the authentication database 309 from using the service tool 300. Note that, in this embodiment, the user authentication unit 310 permits even users not registered in the authentication database 309 to use the service tool 300 as guest users. The service tool 300 can determine, by the user authentication unit 310, that the guest user is using the information processing system 1.

[0021] FIG. 5 is a diagram showing an example of a login screen. The login screen 900 shown in FIG. 5 is a screen for performing authentication work to authenticate a user when using the service tool 300. The login screen 900 is displayed on the display unit 209 of the information processing device 102. The login screen 900 includes a user ID input section 901, a password input section 902, a login button 903, a guest user login button 904, and a hardware key login button 905. A user ID for identifying a user who uses the service tool 300 is input into the user ID input section 901. A password corresponding to the user ID is input into the password input section 902. Then, with the user ID input into the user ID input section 901 and the password input into the password input section 902, the login button 903 can be operated, i.e., pressed. This allows the operator of the login button 903 to log in to the service tool 300, i.e., to request user authentication from the service tool 300. In response to a user authentication request on the login screen 900, the service tool 300 performs authentication processing in the user authentication unit 310 and responds with the processing result to the information processing device 102. Furthermore, the guest user login button 904 can be operated when no user ID is entered in the user ID input unit 901 and no password is entered in the password input unit 902. In this case, the operator of the guest user login button 904 can log in to the service tool 300 as a guest user. In this case as well, the service tool 300 performs authentication processing in the user authentication unit 310 and responds with the processing result to the information processing device 102.

[0022] Logging in to the service tool 300 can also be performed using a hardware key 1000 shown in FIG. 6. FIG. 6 is a perspective view showing a hardware key used for logging in. As shown in FIG. 6, the hardware key 1000 has a USB terminal 1001 and a storage unit 1002 that stores the user ID and password. The hardware key login button 905 can be operated while the USB terminal 1001 is connected to the USB controller 213 (USB port) of the information processing device 102. This allows logging in to the service tool 300. The sales company provides the hardware key 1000 in advance to a maintenance worker to be dispatched to the printing company. This allows the maintenance worker to smoothly begin logging in and performing maintenance work on-site. The authentication information stored in the hardware key 1000 is not limited to information related to the user ID and password, and may be any information that can be used for authentication by the user authentication unit 310, such as encrypted information or a hash value. The destination of the hardware key 1000 is not limited to the information processing device 102, but may also be, for example, the image forming device 103. In the present embodiment, the device to which the hardware key 1000 is connected is the information processing device 102, but this is not limiting and the device may be, for example, a server on the network 106, as long as login is possible. The hardware key 1000 is configured to be connectable via the USB terminal 1001, but this is not limiting and the device may be connectable via, for example, a wireless communication method. The hardware key 1000 may also be replaced by a card such as a security card.

[0023] FIG. 7 illustrates a request when a service tool is requested to authenticate a user, and a response from the service tool. The request information 1100 illustrated in FIG. 7(a) includes the request content. Specifically, the request information 1100 includes a user ID, a password, and a flag indicating whether the login is a guest login, each written in JSON (Javascript-Structured-Object-Notation) format. The response information 1101 illustrated in FIG. 7(b) includes the response from the service tool 300, i.e., the result of user authentication in response to an authentication request from the information processing device 102 to the service tool 300. Specifically, the response information 1101 includes the result of the response processing, the user ID of the approved user, and user attribute information, each written in JSON format. The attribute information includes, for example, types such as guest user, service engineer, and maintenance engineer. The request information 1100 and the response information 1101 are both written in JSON format, but are not limited to this. For example, the request information 1100 and the response information 1101 may be information written in plain text or in other structured formats such as XML, or may be information that has been subjected to a pre-determined protection process such as encryption.

[0024] 8 to 16 each show an operation screen displaying information about the service tool. The operation screen 4000 shown in FIGS. 8 to 16 is displayed on the display unit 209 of the information processing device 102 when login via the login screen 900 is successful. This display control is performed by the control unit 200 of the information processing device 102. In this embodiment, the maintenance target registered in the service tool 300 is the image forming device 103. The operation screen 4000 is used in a maintenance mode that enables maintenance and inspection of the image forming device 103. A maintenance worker can check information about the image forming device 103 on the operation screen 4000. In this embodiment, the service tool 300 is displayed full-screen as an on-premise application. In the printing industry, a dedicated terminal device is often provided for operating or maintaining the image forming device 103. On this terminal device, on-premise applications are often displayed full-screen. The service tool 300 may be displayed as a web application via a web browser, allowing for viewing and operation. Alternatively, information may be displayed using, for example, HTML (Hyper Text Markup Language) or JavaScript. As shown in FIG. 8, an operation screen 4000 includes a menu section 400 and a content display section 406. The menu section 400 includes an information collection button 401, a diagnosis button 402, a service manual button 403, a system service button 404, and an end button 405. The content display section 406 displays information corresponding to the operation of each of the information collection buttons 401 to 405 and the operation within the content display section 406. By pressing the information collection button 401, main body information (information collection screen) 407 is displayed in the content display section 406. The main body information 407 includes main body detailed information 408. The main body detailed information 408 is detailed information about the image forming apparatus 103. This detailed information is not particularly limited, and may include, for example, the serial number, service organization, product name, software version, MAC address, and last communication date and time of the image forming apparatus 103.

[0025] 9, by pressing the diagnosis button 402, a work list button 500, an error check button 501, and a history button 502 are displayed in the content display unit 406. By pressing the work list button 500, a work list 503 is displayed in the content display unit 406. When the work list 503 is displayed in the content display unit 406 for the first time, the display operation can be performed by pressing the diagnosis button 402.

[0026] The work list 503 includes a visit reason / action input section 504, an error / warning display section 505, a service manual display button 506, and a maintenance display section 507. The visit reason / action input section 504 allows the maintenance worker to input the reason for the visit and the action to be taken. The error / warning display section 505 displays information about errors that have occurred in the image forming apparatus 103. The error information is not particularly limited, and examples of the error information include an error code and the number of times the error has occurred. Pressing the service manual display button 506 displays registered information registered in the service master data database 303. The registered information is not particularly limited, and examples of the registered information include the URL of a technical service manual and the contents of the technical service manual. For example, by linking an error to a technical service manual and displaying it, the maintenance worker can quickly find the technical service manual needed to resolve the error. Even for the same error content, the action content may need to be changed depending on attribute information (various conditions), such as the skill level of the maintenance worker performing the maintenance work and the level of training the worker has received. Therefore, when the service manual display button 506 is pressed, the service tool 300 can display the contents and URL of a service manual suitable for the user, depending on the attribute information of the user using the service tool 300. The maintenance display section 507 displays maintenance work such as cleaning and replacement of parts such as consumables. The service manual display button 506 is also displayed in the maintenance display section 507.

[0027] As shown in FIG. 10, by pressing the error confirmation button 501, an error statistics information display section 600 is displayed in the content display section 406. The error statistics information display section 600 displays statistical information about errors and warnings that have occurred in the image forming apparatus 103 over the past few days. The statistical information visualizes error codes, the number of times an error has occurred, and the like. By checking the statistical information in the error statistics information display section 600, a maintenance worker can grasp the trend of errors that occur in the image forming apparatus 103. Understanding the error trend is useful as an aid in maintenance work.

[0028] As shown in FIG. 11 , by pressing the history button 502, a history date and time display section 700, a back button 701, a forward button 702, a summary display section 703, a reason for visit / measures display section 704, and a used parts display section 705 are displayed in the content display section 406. The history date and time display section 700 displays the date and time of the history. By pressing the back button 701, the date and time of the history displayed in the history date and time display section 700 goes back, that is, goes back to the past. By pressing the forward button 702, the date and time of the history displayed in the history date and time display section 700 goes forward. The summary display section 703 displays a summary of the visit history. For example, the summary display section 703 displays the date of the visit, the start time of the work at the time of the visit, the end time of the work at the time of the visit, the type of visit, the identification information of the maintenance worker, etc. This information is entered by the maintenance worker. The reason for visit / measures display section 704 displays the reason for the visit and the measures recorded in the visit history. The used parts display section 705 displays the types and quantities of replacement parts recorded in the visit history.

[0029] As shown in FIG. 12, by pressing the service manual button 403, a manual display section 1500 is displayed in the content display section 406. A manual for maintenance and inspection work and for resolving errors is displayed in the manual display section 1500. Specifically, the manual display section 1500 includes a task name 1501 and a procedure 1502. The task name 1501 is the name of the maintenance and inspection work. The procedure 1502 describes the details of the maintenance and inspection work. For example, in FIG. 12, this description describes that the image forming apparatus 103 is to be shut down. Note that the shutdown control for causing the image forming apparatus 103 to shut down is performed by the control unit 200 of the information processing apparatus 102 (control step). Furthermore, the most recently loaded technical service manual can be displayed in the manual display section 1500 by pressing the service manual display button 506.

[0030] As shown in FIG. 13, by pressing the system service button 404, the content display unit 406 displays an interface for performing operations required for maintenance work on the image forming apparatus 103. Specifically, the content display unit 406 includes a system service mode information display unit 1200 and a menu display unit (system service mode menu display unit) 1201. The system service mode information display unit 1200 displays information indicating that the mode is the system service mode (maintenance mode) and user attribute information 1202. As described above, the attribute information includes types such as guest user, service engineer, and maintenance engineer. In FIG. 13, a guest user is displayed as an example of the user attribute information 1202. This guest user is a login user who has logged in in the system service mode. The menu display unit 1201 displays buttons 1203 to 1208 as buttons for executing functions that the user can operate in the system service mode. The button 1203 is a button for executing a function related to a test required for maintenance and inspection work. Button 1204 is a button for executing a firmware update function for the image forming apparatus 103. Button 1205 is a button for executing a function for setting operating conditions, etc., of the image forming apparatus 103. Button 1206 is a button for executing a function for reading settings of the image forming apparatus 103. Button 1207 is a button for executing a function for saving settings of the image forming apparatus 103. Button 1208 is a button for executing a function for outputting error information for the image forming apparatus 103.

[0031] 14 differs from the operation screen 4000 shown in FIG. 13 in that a service engineer is displayed as user attribute information 1202. This service engineer is a logged-in user who has logged in in system service mode. In this case, in addition to buttons 1203 to 1208, a maintenance button display section 1600 is displayed in the menu display section 1201 of the content display section 406. The maintenance button display section 1600 includes a forced shutdown button (operation section) 1601. By pressing this forced shutdown button 1601, a warning dialog 1700 is displayed superimposed on the operation screen 4000, as shown in FIG. 15.

[0032] Here, we will explain forced shutdown. A "forced shutdown" refers to a shutdown that omits the protection process for protecting the components of the image forming apparatus 103. When the control unit 200 performs shutdown control on the image forming apparatus 103, some components of the image forming apparatus 103 are subject to protection processes to prevent damage to the components in operation. For example, one component of the image forming apparatus 103 is a drum. The temperature of this drum rises during operation, and if a cooling process is not performed as a protection process before shutdown, the drum may be damaged. The time required to perform such a protection process can range from 30 minutes to an hour, depending on the component being protected. Therefore, maintenance work after a shutdown is initiated after the protection process, which can last from 30 minutes to an hour, can reduce work efficiency and increase the time required to complete the work. On the other hand, some components of the image forming apparatus 103 may be subject to protection processes that can be omitted. In such cases, a forced shutdown is possible. Furthermore, service engineers have received specialized training in maintenance work, and therefore, depending on the type of maintenance work, the service engineers can determine whether it is okay to perform a forced shutdown.

[0033] As described above, the warning dialog 1700 is displayed superimposed on the operation screen 4000 (see FIG. 15 ). The warning dialog 1700 is a confirmation screen for confirming that a forced shutdown that omits protection processing will be executed. The warning dialog 1700 includes a confirmation message 1701, an execute button (first operation unit) 1702, and a cancel button (second operation unit) 1703. The confirmation message 1701 includes a message asking the service engineer (user) "Are you sure you want to execute a forced shutdown?" The execute button 1702 is configured with a shape (e.g., a rectangle) and is an operation unit operated to instruct the execution of a forced shutdown. When the execute button 1702 is operated, a forced shutdown command is sent to the image forming apparatus 103, causing the image forming apparatus 103 to execute a forced shutdown. After the execute button 1702 is operated, the warning dialog 1700 is closed. The cancel button 1703 is an operation unit operated to instruct the cancellation of the execution of a forced shutdown. The warning dialog 1700 is also closed after the cancel button 1703 is operated. Such a warning dialog 1700 can prevent even service engineers who have received specialized training in maintenance work from mistakenly executing a forced shutdown.

[0034] As described above, when performing shutdown control, the information processing apparatus 102 can switch whether or not to display the operation screen 4000, which allows an operation to instruct execution of a forced shutdown, depending on the login user who has logged in in system service mode. Specifically, if the login user is a guest user, the operation screen 4000 ( FIG. 13 ) is displayed, omitting the forced shutdown button 1601. Note that, when performing a shutdown that involves protection processing rather than a forced shutdown, a mechanical shutdown button (not shown) provided on the image forming apparatus 103 is used. By pressing this mechanical shutdown button, the command processing unit 124 and the main body control unit 122 of the image forming apparatus 103 cause the image forming apparatus 103 to execute a shutdown that involves protection processing. Furthermore, if the login user is a service engineer, the operation screen 4000 ( FIG. 15 ) including the forced shutdown button 1601 is displayed instead of the operation screen 4000 shown in FIG. 13.

[0035] Fig. 16 is a flowchart showing the processing executed by the information processing device of the printing service provider system. The program based on the flowchart shown in Fig. 16 is started when the service manual button 403 (see Fig. 12) is pressed. As shown in Fig. 16, in step S1800, the image processing device 305 checks the attribute information of the logged-in user, that is, checks whether the logged-in user is a guest user or a service engineer (a maintenance worker dispatched from a sales company). After step S1800 is executed, the processing proceeds to step S1801.

[0036] In step S1801, the image processing device 305 determines whether the attribute information confirmed in step S1800 is a service engineer. If it is determined in step S1801 that the person is a service engineer, the process proceeds to step S1802. On the other hand, if it is determined in step S1801 that the person is not a service engineer, the process proceeds to step S1803.

[0037] In step S1802, the image processing apparatus 305 displays an operation screen 4000 (see FIG. 14) for a service engineer on the display unit 209. After step S1802 is executed, the process ends.

[0038] In step S1803, the image processing apparatus 305 displays the operation screen 4000 (see FIG. 13) not intended for service engineers on the display unit 209. After step S1803 is executed, the process ends.

[0039] 17 is a flowchart showing the process executed by the image forming apparatus. As shown in FIG. 17, in step S1300, the command processing unit 124 receives a shutdown command. After step S1300 is executed, the process proceeds to step S1301.

[0040] In step S1301, the command processing unit 124 determines whether the shutdown command received in step S1300 is a forced shutdown command. If the determination in step S1301 indicates that the command is a forced shutdown command, the process proceeds to step S1302. On the other hand, if the determination in step S1301 indicates that the command is not a forced shutdown command, the process proceeds to step S1303.

[0041] In step S1302, the command processing unit 124 executes a forced shutdown. By executing a forced shutdown, the time required for executing the protection process can be saved, and therefore subsequent maintenance work can be started promptly. Note that the forced shutdown may also be executed by the main body control unit 122. After executing step S1302, the process proceeds to step S1304.

[0042] In step S1303, the command processing unit 124 executes a shutdown accompanied by a protection process. The protection process, for example, cools the drum of the image forming apparatus 103, thereby preventing damage to the drum. After step S1303 is executed, the process proceeds to step S1304.

[0043] In step S1304, the command processing unit 124 returns a command acceptance completion response indicating that acceptance of the shutdown command has been completed to the communication unit 120. After step S1304 is executed, the processing ends.

[0044] As described above, the information processing apparatus 102 can determine whether the logged-in user is a service engineer before controlling whether to display the operation screen 4000 shown in FIG. 14 or the operation screen 4000 shown in FIG. 13. If it is determined that the logged-in user is a service engineer as a result of this determination, the operation screen 4000 shown in FIG. 14 is displayed. On the other hand, if it is determined that the logged-in user is not a service engineer, the operation screen 4000 shown in FIG. 13 is displayed. This display control allows quick switching between the operation screen 4000 shown in FIG. 14 and the operation screen 4000 shown in FIG. 13 depending on the logged-in user. When the operation screen 4000 shown in FIG. 14 is displayed, the service engineer can press the forced shutdown button 1601 and the execute button 1702, in that order. This executes a forced shutdown, thereby saving the time required for executing the protection process. On the other hand, when the operation screen 4000 shown in FIG. 13 is displayed, a guest user, for example, can press the mechanical shutdown button. This executes a shutdown accompanied by the protection process. The protection process can prevent damage to the drum of the image forming apparatus 103 by, for example, cooling the drum. In this way, the information processing apparatus 102 can perform an appropriate shutdown of the image forming apparatus 103.

[0045] 18 is a flowchart showing the processing executed by a service engineer (maintenance worker) during maintenance work. The service engineer performs maintenance work while checking the operation screen 4000 displayed on the display unit 209 of the information processing device 102. As shown in FIG. 18, in step S1400, the service engineer logs in on the login screen 900 displayed on the display unit 209 of the information processing device 102. If this login is successful, the operation screen 4000 is displayed on the display unit 209. After step S1400 is executed, the processing proceeds to step S1401.

[0046] In step S1401, the service engineer presses the diagnosis button 402 and the work list button 500 (see FIG. 9) on the operation screen 4000 in that order. This causes the work list 503 to be displayed. The list of maintenance work for the image forming apparatus 103 is confirmed on the work list 503. After step S1401 is executed, the process proceeds to step S1402.

[0047] In step S1402, the service engineer checks the error content on the work list 503. After step S1402 is executed, the process proceeds to step S1403.

[0048] In step S1403, the service engineer presses the service manual button 403 (see FIG. 12) on the operation screen 4000. This causes the manual display section 1500 to be displayed. The service engineer checks the service manual and work details on the manual display section 1500. After step S1403 is executed, the process proceeds to step S1404.

[0049] In step S1404, the service engineer performs preparatory work, such as setting up the image forming apparatus 103, as necessary. After step S1404 is executed, the process proceeds to step S1413.

[0050] In step S1405, the service engineer determines whether or not shutdown is necessary for the image forming apparatus 103 based on the service manual and the work details confirmed in step S1403. If it is determined that shutdown is necessary as a result of the determination in step S1405, the process proceeds to step S1406. On the other hand, if it is determined that shutdown is not necessary, that is, it is not required as a result of the determination in step S1405, the process proceeds to step S1411.

[0051] In step S1406, the service engineer determines whether or not a shutdown accompanied by protective processing is necessary based on the contents of the service manual checked in step S1403, his / her own specialized knowledge, etc. If the determination in step S1406 determines that a shutdown accompanied by protective processing is necessary, the process proceeds to step S1407. On the other hand, if the determination in step S1406 determines that a shutdown accompanied by protective processing is not necessary, the process proceeds to step S1409.

[0052] In step S1407, the service engineer presses a mechanical shutdown button, which causes the image forming apparatus 103 to execute a shutdown accompanied by protection processing. After step S1407 is executed, the process proceeds to step S1408.

[0053] In step S1408, the service engineer waits until the shutdown involving the protection process is completed. After step S1408 is executed, the process proceeds to step S1411.

[0054] In step S1409, the service engineer presses the system service button 404 (see FIG. 14) on the operation screen 4000. This causes the forced shutdown button 1601 to be displayed. The service engineer presses the forced shutdown button 1601. This allows the image forming apparatus 103 to execute a forced shutdown. After step S1409 is executed, the process proceeds to step S1410.

[0055] In step S1410, the service engineer waits until the forced shutdown is completed. After step S1410 is executed, the process proceeds to step S1411.

[0056] In step S1411, the service engineer again presses the service manual button 403 (see FIG. 12) on the operation screen 4000. This causes the manual display section 1500 to be displayed. The service engineer performs maintenance work while checking the service manual on the manual display section 1500. After step S1411 is executed, the process proceeds to step S1412.

[0057] In step S1412, the service engineer, if necessary, restarts the image forming apparatus 103. After step S1412 is executed, the process proceeds to step S1413.

[0058] In step S1413, the service engineer presses the diagnosis button 402 (see FIG. 9). This causes the work list 503 to be displayed. The service engineer records the current maintenance work in the work list 503. After step S1413 is executed, the process ends.

[0059] Second Embodiment The second embodiment will be described below with reference to FIGS. 19 and 20. The description will focus on differences from the previously described embodiment, and similar aspects will not be repeated. FIG. 19 is a flowchart showing processing executed by an information processing device in a printing service system according to the second embodiment. A program based on the flowchart shown in FIG. 19 is started when the command transmitter 306 is instructed by the image processing device 305 to transmit a command. As shown in FIG. 19, in step S1900, the command transmitter 306 confirms the command received from the image processing device 305 and stores the command in the command execution history storage unit 308 as a command execution history. After step S1900 is executed, the process proceeds to step S1901.

[0060] In step S1901, the main command transmission unit 306 determines whether the main command received from the image processing device 305 is a forced shutdown command. If the determination in step S1901 indicates that the command is a forced shutdown command, the process proceeds to step S1902. On the other hand, if the determination in step S1901 indicates that the command is not a forced shutdown command, the process ends.

[0061] In step S1902, the main body command transmission unit 306 sets a flag to ON to indicate that the main body command received from the image processing device 305 is a forced shutdown command, and stores the flag in the command execution history storage unit 308. This flag also serves as proof that the forced shutdown was executed as intended by the service engineer. After step S1902 is executed, the process ends.

[0062] In principle, when a forced shutdown is performed, an error is reported. However, a forced shutdown performed using the forced shutdown button 1601 is an intentional forced shutdown and is not an error. Therefore, reporting an error is not desirable. In this embodiment, a configuration and operation for suppressing the reporting of an error during a forced shutdown will be described.

[0063] Fig. 20 is a flowchart showing processing executed by an information processing device of a printing service system. A program based on the flowchart shown in Fig. 20 may be started when the image processing device 305 periodically polls and communicates to check the status of the image forming device 103. This program may also be started when an operation to display information about the service tool 300 (e.g., main body information 407) is performed and communication with the image forming device 103 is established. As shown in Fig. 20, in step S2000, the image processing device 305 checks the communication status with the image forming device 103. After step S2000 is executed, the process proceeds to step S2001.

[0064] In step S2001, the image processing device 305 determines whether communication with the image forming device 103 is possible based on the communication status confirmed in step S2000. If it is determined in step S2001 that communication is possible, the process proceeds to step S2002. On the other hand, if it is determined in step S2001 that communication is not possible, the process proceeds to step S2003.

[0065] In step S2002, the image processing apparatus 305 turns off the flag of the forced shutdown command stored in the command execution history storage unit 308. After step S2002 is executed, the process ends.

[0066] In step S2003, the image processing apparatus 305 checks the state of the flag for the forced shutdown command stored in the command execution history storage unit 308. After step S2003 is executed, the process proceeds to step S2004.

[0067] In step S2004, the image processing device 305 determines whether the flag is on based on the state of the flag checked in step S2003. If it is determined in step S2004 that the flag is on, the process proceeds to step S2005. On the other hand, if it is determined in step S2004 that the flag is not on, i.e., the flag is off, the process proceeds to step S2006.

[0068] In step S2005, the image processing device 305 suppresses the display (announcement) of an error at the time of forced shutdown in the error / warning display unit 505, the error statistical information display unit 600, etc. Furthermore, the image processing device 305 executes processing to exclude the current error from the error content reported to the service tool 300. After executing step S2005, the processing ends.

[0069] In step S2006, the image processing device 305 displays the error that occurred at the time of the forced shutdown in the error / warning display unit 505, the error statistics information display unit 600, etc. The image processing device 305 also executes processing to include the current error in the error content to be reported to the service tool 300. After step S2006 is executed, the processing ends.

[0070] As described above, in this embodiment, the forced shutdown performed by the forced shutdown button 1601 is an intended forced shutdown, and therefore error notification is suppressed.

[0071] <Third embodiment> The third embodiment will be described below with reference to FIGS. 21 to 23. Differences from the previous embodiments will be mainly described, and similar details will not be described again. FIG. 21 shows an operation screen displaying information about a service tool according to the third embodiment. As shown in FIG. 21, pressing the service manual button 403 displays a manual display section 1500 in the content display section 406. This display can also be achieved by clicking a URL (not shown) for a technical service manual, for example. The manual display section 1500 includes a link 2100 functioning as a forced shutdown button in the procedure 1502. The link 2100 is a URL (character string) for executing a forced shutdown. Clicking on this link 2100 causes the image processing apparatus 305 to transmit a forced shutdown command to the image forming apparatus 103 in cooperation with the main body command transmission section 306 and the system service mode control section 307. This allows a forced shutdown to be executed. Such a link 2100 makes it possible to omit the control of switching between the operation screen 4000 shown in Fig. 13 and the operation screen 4000 shown in Fig. 14 only during maintenance work that does not require a forced shutdown. This improves the operability of the operation screen 4000, for example, by making it possible to omit the sequential operation of the forced shutdown button 1601 and the execute button 1702.

[0072] Fig. 22 is an operation screen that displays information related to the service tool. As shown in Fig. 22, in the manual display section 1500, the next work content is highlighted with a character string 2200 to help the service engineer understand the next work content. This makes it possible to prevent work errors and perform maintenance work quickly.

[0073] Fig. 23 is a flowchart showing the processing executed by the information processing device of the printing service provider system. The program based on the flowchart shown in Fig. 23 is started when the image processing device 305 displays a service manual for error confirmation, etc. As shown in Fig. 23, in step S2700, the image processing device 305 checks the attribute information of the logged-in user.

[0074] In step S2701, the image processing device 305 determines whether the attribute information confirmed in step S2700 is a service engineer. If it is determined in step S2701 that the person is a service engineer, the process proceeds to step S2702. On the other hand, if it is determined in step S2701 that the person is not a service engineer, the process proceeds to step S2703.

[0075] In step S2702, the image processing apparatus 305 displays the operation screen 4000 (see FIG. 21) for the service engineer, including the link 2100, on the display unit 209. After step S2702 is executed, the process ends.

[0076] In step S2703, the image processing apparatus 305 displays the operation screen 4000, which is not intended for service engineers and from which the link 2100 is omitted, on the display unit 209. After step S2303 is executed, the process ends.

[0077] <Fourth embodiment> The fourth embodiment will be described below with reference to FIGS. 24 to 27. Differences from the previous embodiments will be mainly described, and similar points will not be described again. FIGS. 24 to 27 each show an operation screen for displaying information related to a service tool according to the fourth embodiment. An operation screen 4000 shown in FIG. 24 is a screen on which a service engineer is entered in the user attribute information 1202. The operation screen 4000 shown in FIG. 24 differs from the operation screen 4000 shown in FIG. 14 in that the maintenance button display section 1600 further includes a shutdown button 2300 in addition to the forced shutdown button 1601. The shutdown button 2300 is a button for executing a shutdown that involves protection processing.

[0078] Furthermore, by pressing the shutdown button 2300, a warning dialog box 2400 is displayed superimposed on the operation screen 4000, as shown in FIG. 25 . The warning dialog box 2400 is a confirmation screen for confirming that a shutdown involving protection processing will be performed. The warning dialog box 2400 includes a confirmation message 2401, an execute button 2402, and a cancel button 2403. The confirmation message 2401 includes a message asking the service engineer (user) "Are you sure you want to perform a normal shutdown involving protection processing?" If a shutdown involving protection processing is performed, the image forming apparatus 103 may stop, which may disrupt business operations using the image forming apparatus 103. Therefore, the confirmation message 2401 can be confirmed before performing a shutdown involving protection processing. Then, when the execute button 2402 is operated, a shutdown command involving protection processing is sent to the image forming apparatus 103, causing the image forming apparatus 103 to perform a shutdown involving protection processing. Furthermore, after the execute button 2402 is operated, the warning dialog box 2400 is closed. The cancel button 2403 is an operation section for performing an operation to instruct the cancellation of the execution of the shutdown accompanied by the protection process. After the cancel button 2403 is operated, the warning dialog 2400 is also closed.

[0079] 24, there is a risk of misoperation, such as confusing the forced shutdown button 1601 with the shutdown button 2300. Therefore, when the cancel button 1603 is pressed, a warning dialog 2400 may be displayed to confirm whether or not a shutdown accompanied by protection processing is intended. This can reduce misoperation.

[0080] The operation screen 4000 shown in FIG. 26 is a screen on which a guest user is entered in the user attribute information 1202. The operation screen 4000 shown in FIG. 26 differs from the operation screen 4000 shown in FIG. 14 in that it includes a maintenance button display section 1600. The maintenance button display section 1600 also includes a shutdown button 2600. The shutdown button 2600 is an operation button for executing a shutdown accompanied by protection processing. By pressing the shutdown button 2600, a warning dialog 2700 is displayed superimposed on the operation screen 4000, as shown in FIG. 27. The warning dialog 2700 is a confirmation screen for confirming that a shutdown accompanied by protection processing will be executed. The warning dialog 2700 also includes a confirmation message 2701, an execute button 2702, and a cancel button 2703. The confirmation message 2701 includes a message asking the guest user, "Are you sure you want to execute a normal shutdown accompanied by protection processing?" Furthermore, when the execute button 2702 is operated, the image forming apparatus 103 can be made to execute a shutdown accompanied by protection processing, as described above. After the execute button 2702 is operated, the warning dialog 2700 is closed. The cancel button 2703 is an operation unit for performing an operation to instruct the cancellation of the execution of a shutdown accompanied by protection processing. After the cancel button 2703 is operated, the warning dialog 2700 is also closed.

[0081] As described above, in this embodiment, switching control is performed to switch between the operation screen 4000 shown in FIG. 24 and the operation screen 4000 shown in FIG. 26, etc., depending on the logged-in user. The operation screen 4000 shown in FIG. 24 is a screen (second operation screen) on which an operation to instruct the execution of a forced shutdown can be performed. The operation screen 4000 shown in FIG. 26 is a screen (first operation screen) on which an operation to instruct the execution of a shutdown involving protection processing can be performed. Specifically, if the logged-in user is a service engineer, the operation screen 4000 shown in FIG. 24 is displayed. Furthermore, if the logged-in user is a guest user, the operation screen 4000 shown in FIG. 26 is displayed. Such switching control can improve the convenience of maintenance work and normal printing operations.

[0082] Although preferred embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various modifications and variations are possible within the scope of the gist of the present invention. The present invention can also be realized by supplying a program that realizes one or more functions of the above-described embodiments to a system or device via a network or storage medium, and having one or more processors in the computer of the system or device read and execute the program. The present invention can also be realized by a circuit (e.g., an ASIC) that realizes one or more functions.

[0083] The disclosure of each embodiment includes the following configurations, methods, and programs. (Configuration 1) An information processing device communicably connected to an image forming device, a control unit that performs shutdown control to cause the image forming apparatus to execute shutdown; The control means controls whether or not to display an operation screen that allows an operation to instruct the execution of the shutdown without executing a protection process that protects the components that make up the image forming device, depending on a logged-in user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device, when performing the shutdown control. (Configuration 2) The information processing device described in Configuration 1 is characterized in that, prior to controlling whether or not to display the operation screen, the control means determines whether or not the logged-in user is a user who is capable of instructing the execution of the shutdown omitting the protection processing, and if, as a result of the determination, it is determined that the logged-in user is a user who is capable of instructing the execution of the shutdown omitting the protection processing, it displays the operation screen, and if it is determined that the logged-in user is not a user who is capable of instructing the execution of the shutdown omitting the protection processing, it does not display the operation screen. (Configuration 3) The operation screen includes an operation section for performing an operation to instruct execution of the shutdown omitting the protection process, The information processing device according to configuration 2, wherein the control means, when not displaying the operation screen, performs control to display a screen in which the operation unit is omitted instead of displaying the operation screen. (Configuration 4) The information processing device according to any one of configurations 1 to 3, wherein the operation screen includes an operation section for performing an operation to instruct execution of the shutdown omitting the protection process. (Configuration 5) The information processing device according to configuration 4, wherein the operation section is configured by a graphic or a character string. (Configuration 6) The information processing device according to configuration 4 or 5, characterized in that the control means performs control to display a confirmation screen for confirming that the shutdown is to be executed omitting the protection processing when the operation unit is operated. (Configuration 7) The information processing device described in Configuration 6, wherein the confirmation screen includes a first operation unit through which an operation to instruct execution of the shutdown omitting the protection processing is performed, and a second operation unit through which an operation to instruct cancellation of execution of the shutdown omitting the protection processing is performed. (Configuration 8) The information processing device according to Configuration 7, wherein the control means causes the image forming device to execute the shutdown omitting the protection process when the first operation unit is operated. (Configuration 9) The control means performs control to notify an error in principle when the shutdown is executed without the protection process, the information processing device includes a storage means for storing information indicating that the shutdown is executed without the protection process when the shutdown is executed without the protection process by an operation on the operation screen; 9. The information processing device according to any one of configurations 1 to 8, wherein the control means suppresses notification of the error based on the information stored in the storage means. (Configuration 10) An information processing device described in any one of configurations 1 to 9, characterized in that the control means controls the display of information regarding the maintenance and inspection when the shutdown is executed omitting the protection processing. (Configuration 11) An information processing device communicably connected to an image forming device, a control unit that performs shutdown control to cause the image forming apparatus to execute shutdown; The information processing device is characterized in that, when performing the shutdown control, the control means causes the image forming device to execute a protection process to protect components that make up the image forming device, and performs switching control to switch between displaying a first operation screen on which an operation can be performed to instruct the execution of the shutdown after the execution of the protection process has been completed, or displaying a second operation screen on which an operation can be performed to instruct the execution of the shutdown omitting the protection process. (Configuration 12) The information processing device described in Configuration 11 is characterized in that, when performing the shutdown control, the control means switches between displaying the first operation screen or the second operation screen depending on the logged-in user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device. (Method 1) A method for controlling an information processing device communicably connected to an image forming device, comprising: a control step of performing shutdown control to cause the image forming apparatus to execute shutdown; In the control process, when performing the shutdown control, whether or not to display an operation screen that allows an operation to instruct the execution of the shutdown omitting the execution of a protection process that protects the components that make up the image forming device is controlled depending on a login user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device. (Method 2) A method for controlling an information processing device communicably connected to an image forming device, comprising: a control step of performing shutdown control to cause the image forming apparatus to execute shutdown; The control method for an information processing device is characterized in that, in the control process, when performing the shutdown control, the image forming device is caused to execute a protection process to protect components that make up the image forming device, and switching control is performed to switch between displaying a first operation screen on which an operation can be performed to instruct the execution of the shutdown after the execution of the protection process is completed, or displaying a second operation screen on which an operation can be performed to instruct the execution of the shutdown omitting the protection process. (Program 1) A program for causing a computer to execute each means of the information processing device according to any one of configurations 1 to 12. [Explanation of symbols]

[0084] 102 Information processing equipment 103 Image forming device 200 control section 201 CPU 308 Command execution history memory unit 1601 Forced Shutdown Button 1700 Warning Dialog 1702 Run button 1703 Cancel button 4000 operation screen

Claims

1. An information processing device communicably connected to an image forming device, a control unit that performs shutdown control to cause the image forming apparatus to execute shutdown; The control means controls whether or not to display an operation screen that allows an operation to instruct the execution of the shutdown without executing a protection process that protects the components that make up the image forming device, depending on a logged-in user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device, when performing the shutdown control.

2. The information processing device according to claim 1, characterized in that, prior to controlling whether or not to display the operation screen, the control means determines whether the logged-in user is a user who is capable of instructing the execution of the shutdown omitting the protection processing, and if, as a result of the determination, it determines that the logged-in user is a user who is capable of instructing the execution of the shutdown omitting the protection processing, it displays the operation screen, and if it determines that the logged-in user is not a user who is capable of instructing the execution of the shutdown omitting the protection processing, it does not display the operation screen.

3. the operation screen includes an operation section where an operation for instructing execution of the shutdown omitting the protection process is performed; 3. The information processing apparatus according to claim 2, wherein, when the operation screen is not to be displayed, the control means controls to display a screen in which the operation unit is omitted instead of displaying the operation screen.

4. 2. The information processing apparatus according to claim 1, wherein the operation screen includes an operation section through which an operation to instruct execution of the shutdown omitting the protection process is performed.

5. 5. The information processing apparatus according to claim 4, wherein the operation unit is configured by a graphic or a character string.

6. 5. The information processing apparatus according to claim 4, wherein the control means controls to display a confirmation screen for confirming that the shutdown without the protection process is to be executed when the operation unit is operated.

7. 7. The information processing device according to claim 6, wherein the confirmation screen includes a first operation unit through which an operation to instruct execution of the shutdown omitting the protection processing is performed, and a second operation unit through which an operation to instruct cancellation of execution of the shutdown omitting the protection processing is performed.

8. 8. The information processing apparatus according to claim 7, wherein the control unit causes the image forming apparatus to execute the shutdown without performing the protection process when the first operation unit is operated.

9. the control means performs control to notify an error in principle when the shutdown is executed without the protection process; the information processing device includes a storage means for storing information indicating that the shutdown is executed while omitting the protection process when the shutdown is executed by an operation on the operation screen; 2. The information processing apparatus according to claim 1, wherein the control means suppresses notification of the error based on the information stored in the storage means.

10. 2. The information processing apparatus according to claim 1, wherein the control means controls to display information relating to the maintenance and inspection when the shutdown is executed without the protection process.

11. An information processing device communicably connected to an image forming device, a control unit that performs shutdown control to cause the image forming apparatus to execute shutdown; The information processing device is characterized in that, when performing the shutdown control, the control means causes the image forming device to execute a protection process to protect the components that make up the image forming device, and performs switching control to switch between displaying a first operation screen on which an operation can be performed to instruct the execution of the shutdown after the execution of the protection process has been completed, or displaying a second operation screen on which an operation can be performed to instruct the execution of the shutdown omitting the protection process.

12. The information processing device according to claim 11, characterized in that, when performing the shutdown control, the control unit switches between displaying the first operation screen or the second operation screen depending on a login user who has logged in in a maintenance mode in which maintenance and inspection of the image forming device can be performed.

13. A method for controlling an information processing device communicably connected to an image forming device, comprising: a control step of performing shutdown control to cause the image forming apparatus to execute shutdown; In the control process, when performing the shutdown control, whether or not to display an operation screen that allows an operation to instruct the execution of the shutdown omitting the execution of a protection process that protects the components that make up the image forming device is controlled depending on a login user who has logged in in a maintenance mode that allows maintenance and inspection of the image forming device.

14. A method for controlling an information processing device communicably connected to an image forming device, comprising: a control step of performing shutdown control to cause the image forming apparatus to execute shutdown; The control method for an information processing device is characterized in that, in the control process, when performing the shutdown control, the image forming device is caused to execute a protection process to protect the components that make up the image forming device, and switching control is performed to switch between displaying a first operation screen on which an operation can be performed to instruct the execution of the shutdown after the execution of the protection process is completed, and displaying a second operation screen on which an operation can be performed to instruct the execution of the shutdown omitting the protection process.

15. 12. A program for causing a computer to execute each means of the information processing apparatus according to claim 1.

Images